Green Mountain Energy

Green Mountain Energy Reviews

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Overall Rating2.0 out of 5
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Green Mountain Energy Reviews

ConsumerAffairs has collected 89 reviews and 185 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 14, 2023

Green Mountain Energy has your personal phone number and personal email address. If you are on autopay like I am, no courtesy notice, 2 months apparently that I didn't pay (me not worrying because I'm on autopay), and they cut your electricity. They might have send envelope but who (besides old folks) really open their mail. THAT is WHY you have our digital information!

- No text, no call, no email sent to me saying I'm overdue.

- Switching over to a more "modern" electric company after this.

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Contract & Terms

Reviewed Sept. 8, 2023

Stay away from them if you don't want a headache. They didn't follow the term on the contract. They took all the electricity exported from my solar system. I use only 1/10 of solar system production (I have a very big system) and I have $0 dollars for credit (3 months on the road). More than that, I have to pay for electricity using at night time. Ended up, I pay $150/month average plus $220 for the solar system. It didn't do me any good. I will look for another company. Stay away from Green Mountain. They are not honest in doing business.

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    Contract & Terms

    Reviewed May 3, 2023

    I have been using this company to bill me for light the past 2 years. Something is really way off these past few months. I have been paying 250-340 a month for a one bedroom. Their estimation of my usage has to be way off because I have not seen my bill this high, steadily, during the past years. I have ZERO change in my habits. I will not be renewing my contract when it ends. And if it keeps going up at this rate you bet it’s worth spending $150 to cut it off if I can save money somewhere else. Highly disappointed. I know I’m not using $340 worth of light especially if no habits have changed. $120 was the average up until the end of December. Wish I could rate 0 stars. I don’t have that kind of money to spend every month.

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    Reviewed Jan. 2, 2023

    This is the worst energy company I have dealt with. The customer service is poor, they will overcharge and can not explain why the bill has doubled. Please do your research before using this company. My bill went from $105 to $223 last month for a one bedroom apartment with nothing changing in my usage and I was gone a whole week for the Thanksgiving Holiday. When you ask them for an explanation, they tell you to call Center Point Energy. So basically they are a middle that can't do anything except overcharge and collect money. Please do your research.

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    Reviewed July 24, 2022

    I want my $1000 back. Over the last 17 months this company has charged me $1000 more than if I were with ConEd. I thought the increases were out of my control based on the news and when I looked closer I found the culprit. The comparisons are unfortunately buried on the ConEd site and all the messaging from ConEd has made us think we are not an energy efficient home. Maybe not the most but our overages are from our supplier. Green Mountain! It is so confusing because it appears we are locked into a good rate and yet they're killing us with overages. Investigate this company. Something has gone down hill since 2019. All the most current reviews are ONE STAR. Do not be fooled. All of the 5 star reviews are from 2019!

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    Reviewed April 15, 2022

    For a company that says they are about “going green” they absolutely are not when it comes to consumer plans. For a company that promotes switching to solar and tries to get households to do so, they still find a way to charge high fees for switching to those plans. As a long time GME consumer they are still charging $150+ to change plans and to go to solar.

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    Sales & MarketingPrice

    Reviewed Dec. 29, 2021

    DO NOT USE THIS COMPANY. I noticed my electric bill as a single person living in a 1 bedroom apartment had been getting ridiculously higher and higher, until it was disclosed to me that it was due to Green Mountain (they show up as ESCO on Con Edison bills in NYC). I was sold on the claim (by some hipsters that I now realize work on commission for getting people to sign up and are not held accountable for basically lying/saying whatever nonsense to get that sign up... because they aren't held accountable by the company) that I would save a small amount on my bill while helping the environment at the same time. Great, but turns out this is not the case. They left out the critical bit of information that after 3 months your rate will DOUBLE. Literally.

    I can't believe these criminals are allowed to operate and take advantage of people. Laws are needed against this and count me in if there is a class action lawsuit in the works because their predatory tactics are out of hand and lots of people are reporting mysterious and sudden hikes in their bill (notably post 2020). And green mountain's sneaky "ESCO" charge is behind that. This company is based on a bait-and-switch scam. Beware.

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    Sales & MarketingPrice

    Reviewed Aug. 18, 2021

    This company is a scam that takes advantage of people who care about green energy/climate change. They lure you in with a fixed energy supply rate for a short term. Then they'll quietly jack it up to almost double. I switched to Green Mountain Energy after being approached by a sales person in a Best Buy. He said I would help save the environment and have more stable, probably cheaper energy bills. I knew it sounded too good to be true, but the website seemed legitimate and I wanted to help the environment.

    The following summer, my energy bill for my tiny 1 bedroom apartment crept up to almost $400 PER MONTH. They had started charging me 16.9 cents/kwh, nearly DOUBLE what Con Edison was charging for that time period. And if you contact them to complain, they'll say too bad, and it will take you 1-2 billing cycles to get off of them. There's a special place in you know where for companies who give green energy a bad name by running an energy supply extortion racket. They make people wary of climate change initiatives. I hope New York state makes this practice illegal because this company should not exist and its owners should be sued. Stay away. Do not do business with Green Mountain Energy under any circumstances.

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    Customer Service

    Reviewed July 19, 2021

    My charges from Green Mountain have been astronomical for my little apartment. So after 2 months as a customer I called to ask why. First they told me that in order to avoid a $150 change fee to another plan I should adapt my lifestyle to fit the plan I mistakenly signed up for by running the dishwasher and washer and doing my baking at night. Then they offered to switch me to a lower per-kwh plan with no change fee if I extended my service to 2 or 3 years. Then they said the best they could do with no change fee was to switch me to a fixed-monthly plan that deferred but still eventually billed me for these astronomical rates. I immediately switched to another provider and contested the $150 disconnect fee they billed me for through my credit card. Get TXU or Reliant instead.

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    Reviewed Jan. 15, 2021

    I had Green Mountain for electric for 2 years. I should of never renewed after the first year. My electric bill was $300-$400 every month for 1 person at home. I had new insulation put in attic, and also had my AC unit checked, after I switched electric companies my bill is now averaging no more than $150 a month. Since my bill was so high every month I went on deferred payment plan. Once I was off contract with them I switched electric companies. They gave me a payment plan to pay a final bill ($543). After I paid the first payment I received a phone call that they would not honor the payment plan set up and if I didn't pay a minimum of $67 a week they would send it to collections. I have not paid bill late so not sure why they decided to not honor payment plan we set up. If I could give negative stars I would.

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    Green Mountain Energy author review by ConsumerAffairs Research Team

    Green Mountain Energy is an electricity company in Texas focused on eco-friendly energy. The company offers electricity via renewable energy sources such as solar, wind and geothermal power.

    • Eco-friendly: Green Mountain is focused on providing electricity that comes from renewable energy sources. Consumers interested in eco-friendly alternatives to other electricity providers will appreciate Green Mountain.

    • Plans: Green Mountain Energy provides a different selection of plans, including the LITE-UP TEXAS Low Income Discount Plan, which helps qualified residents in Texas with electricity discounts in May, June, July, August and September.

    • Rewards: Green Mountain offers customers who sign up for their plan rewards, including gifts like the Nest thermostat.

    • Cost: Buying electricity generated from cleaner energy sources can be more expensive than buying energy from traditional energy sources such as coal or natural gas.

    • Fees: Green Mountain Energy charges some additional fees, including a fee for opening an account and a fee for closing an account.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Green Mountain Energy Company Information

    Company Name:
    Green Mountain Energy
    Year Founded:
    300 West 6th Street, Suite 1600
    Postal Code:
    United States