Green Mountain Energy Reviews

Pretty easy, somehow I was changed to them from another company that I guess went out of business. Since I have joined them, they are double the price than my last one. Just about at the end of the contract and I am gone !!

I pay my bill every month on the 15th, they charge me a disconnect fee even after I make a payment arrangement. They have hit my bank twice. This has happened more than once. Also, they tell you they give you referral money and take it off your bill. That is a lie as well. Do not refer anyone, you won’t get it. And I wouldn’t advise anyone to sign up with this company.

I live in a small one bedroom apartment. Even though I'm upstairs, I live on the "cold" side of the building that gets all the shade. There's even a large tree outside my window. I have friends that have a two story, 3 bedroom house. They don't have any trees around their house. They keep their lights on all the time and keep the AC or heat going all the time.

I utilize about 48.00 worth of energy per month. With the Oncor Delivery fee and various and sundry charges this bill should average 75.00 or under. They keep billing me for 99.00 dollars and send me disconnect notices.. I am totally frustrated.

I have been with this company for over two years, and I feel completely disrespected and deceived. Throughout my experience, I was constantly given incorrect information, and without my consent, they switched me to a different plan—one that is extremely expensive. When I requested to return to my original plan, I was told I had to pay a fee, which is absolutely absurd since I am not changing companies, just trying to correct a mistake they made. This lack of honesty and transparency is unacceptable. I feel scammed, disrespected, and frustrated. I cannot recommend this electricity company to anyone. I am already looking for better options with companies that value honesty and treat their customers with respect.

Do not go with Green Mountain Energy. I moved from Fort Worth to Round Rock and I canceled my services with them on 9/26/2024. I got hit with a final bill of $451.95 for a one bedroom apartment to me this seems a little outrageous. When I called customer services they explained to me that I was set up on the "average plan" and there is a fee of $259.81 when you cancel. I don't recalled this being discussed when I first sign up for services but they apparently did. Hope this review helps someone else. Please stay away from GREEN MOUNTAIN ENERGY.

I have over 15 years experience as an electrician. Looking at just 2 of the documents that I got prior to any work being done cause me to doubt the good intent of this company in any way form or capacity on their part. The title of the first document has the following value at the end. 8.910 kw. My experience makes this out to be the the photo voltaic size of the panels 8,910 watts. The second document which is titled "contract" on page 14 of said document it lists the number and size of the solar panels as 21- 370 watt Vsun panels. The math for that says 7770 watts of DC power. Somewhere in the document that value is stated as the amount of generated power. Finally I will state the most egregious part of this deal. They want to charge me 35,640 dollars for this abortion they desire to perform on me. The plan is to have me pay this loan off over a 28 year period to the tune of $59,000. Can you say RAPE????

Worst company. They are here to suck the money out of you. They they around 0.19 for kwh but they charge 0.28 kwh, worst company. Please be careful of what they charge you, my plan was all nighter. When asked to explain the bill they will point to the terms and conditions to read before signing anything.

Scam artists. They tell you they are offering a fixed rate then they raise it on you without notice. Then they tell you it is your responsibility to contact them to tell them to stop overcharging. Just found out I've paid thousands of dollars more for electricity than I needed to over the past several years. They should be shut down and prosecuted.

Would be zero stars if I could!! If you want good customer service do not go with Green Mountain. I was a customer for many years and recent had to transfer my service from one location to another. I had to talk to multiple reps and I was told first my service was transfer but then it was not resulting in over 5 hours of no service. The old service was able to reconnect temporarily so I had power at location. I asked for a plan instead of month to month and was told it was setup only to find out due to the transfer issue it was not able to be set up. After multiple hours on the phone and over ten different people they said it was taken care us, but when I asked for some sort of credit for all the trouble which occurred due to misinformation from their employee I was told they do not has any way of offering credits ever if the problems were caused by them.