Green Mountain Energy Reviews

We have been with Green Mountain for about a year and a half and recently they opened up an account under someone else's name under our address. I called them when we received our first bill under someone else's name with our address on it and they told me not to worry about it and that they were gonna take care of it and that I didn't even need to call in the first place. I waited a few weeks and received another bill under that person's name and still no bill under my husband's name. So I called once again cause my husband looked at his account and his balance was $0 so he couldn't pay a bill even if he wanted to. They told me the same thing. They were gonna take care of it.

I was with TXU paying $80 a month, Green Mountain came by and assured I would pay half as much with them. Well me and my dumb self believed it and now I pay from $110-$160.00 a month with them. I called customer service and weren't able to do anything about it. I asked to speak with a supervisor and I was told the same thing, then I asked for the corporate office number and was told that there is no corporate office for them. Very bad company, very expensive. I DO NOT RECOMMEND THIS COMPANY AT ALL. 1 star is WAAAYYY too high to give to them due to the amount they charge per KW and due to the poor customer service.

I've been with Green Mountain Energy for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon.

I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident.

I signed up with Green Mountain Energy at a Sears near me because I wanted a less expensive rate than BG&E. It was sometime last year. There seemed to not be any problems with my account until I received the June bill from BG&E. I was charged $55.76 for BG&E electric delivery! I sent an email to Green Mountain to cancel and to switch me back to BG&E. I received a response stating that they will. I am so sorry for those who associated themselves with this company. I hope all issues will be resolved.

I talked to a Green Mountain sales person at a trade show. He fed me the sales pitch. I told him I was only interested in more information, not switching. He asked for some basic info which he entered into a tablet. A few days later I get a card in the mail saying I have authorized switching my energy account over to Green Mountain. I call in to let Green Mountain Energy know I did not authorize the switch. The customer service reps give you a run around type confirmation. I called back to make sure I was not switched. Then I am told I will be returned to my original provider after two business cycles.

On May 13th, 2017 I went to the Houston Pet Expo and stopped to chat with Green Mountain Energy. The representative told me they had a promotion going on; he wanted to know if I was interested in switching providers. I was interested and told him I was on contract with my current provider until 6/22/17. He extended their promotion, took down my information and said I had until 6/22/17 to join with them. Then I received an e-mail the next day talking about the promotion in the subject title. I never opened it. Until today. When I wanted to investigate their rates now that my current contract is expiring soon.

I was pressured into signing up for Green Mountain while shopping. This company is a ripoff. My bill is almost 300 dollars. I live in a small one bedroom; hardly use electricity. Plus they have a AEP delivery fee which is in the 50/60 dollars price include in my bill. I was never told of this fee every month. I never payed this high with any other company. Green Mountain is a scam and a ripoff. Be safe and choose a different company.

Please don't take services from this company salesperson. They will tell you that "we are providing same rate like ComEd does" and they will say you are saving environment by using green energy blah blah and then suddenly they will increase the rate and if you do not notice your bills then you are paying high rate and they will not refund single penny also.

I was approached by a representative from the Green Mountain Energy Co. while shopping in a Kmart store. I listened to what the girl had to say and said NO several times. I didn't want to change anything with my current carrier. I expressed my concern about my bill getting all screwed up and told her that is why I didn't want to do any changes. I was reassured that nothing was going to change on my bill. It would be exactly the same just my supplier.

This company took advantage of an 83 year with dementia. They lied about giving her a lower bill & $300 bill credit. The con man that went to my mom's house didn't hear her say "this isn't my house". She's not mentally competent to make a decision like switching light company. Till this day her light bill was higher than the other company she was with & hasn't received the $300 bill credit that was promised. Worst company ever.

My mother has this service and we have been fighting since July 2016 on a fraud/identity theft issue. She is elderly and on limited income. Someone apparently used her identity at another address and did not pay the bill. Rather than contracting her and asking her about it, they automatically charged her on her account for the past due balance and said that if she did not pay, she would have her lights turned off. She was afraid and paid.

These people came knocking on my door one day. I was a Just Energy customer. I was not dissatisfied with my provider but GME sold us a line of crap! I don't remember what the kwh usage was but it wasn't more than what I was already paying being they told me my bill was too high with them and that I would never have a bill that high with them GME. Free weekends on electric which meant less on a bill. One would think!? Right? Well I was wrong! First few bills were pretty cheap then they gradually just kept going up and up to almost 500.00 for a 4 br house.

They allowed the tenant in my property to transfer the service, cancelled mine and then charged me a termination fee for my contract without any reference to myself. I offered them to connect service and transfer the service at my new address. They did not provide service in that area and therefore, in full contravention of the agreement I signed, have continued to charge me the cancellation fee. The customer service person called Victoria ranged from rude to then issuing threats about collection agencies. Don't go near them. They are crooks.

I am used to paying under 150 a month normally, but once I bought a house my energy usage was lower than what I used in apartments and with Green Mountain it seems my rate rises EVERY MONTH. Now my bill are coming in at over $220 a month and also their FEES ARE STUPID HIGH! BEWARE!! For being late they can charge you up to $70 extra added to your bill. Then they have tons of different ways to raise the bill. I tried calling to get help even though I am not on a plan and pay month to month. You would think they would help me since I pay more a month for their service but no. I feel no love from this company and they are giving it to me with no lube on my wallet! I will cancel ASAP. And will never deal with them again.

Yes, I've been a happy camper with Green Mountain for a little over two years now. Last week or maybe the week before I've been experiencing problems making an online payment on my cell phone - submitting online payments with my debit card I've had over 8+ yrs and making payments consecutively with the same card, giving me an error that the three security numbers in the back of the card to the right side where invalid. And, I did try it a couple times after just in case I was entering numbers incorrectly on my end. Well earlier that morning I had just made a payment online using the same device and I experienced no problems.

I closed my automatic payment but it does not reflect on their system right away. I paid using my credit card prior to my due date but on my due date their system withdrew on my bank account. I was promised that they will pay my overdraft fee - 5 days later, they didn't. I called them back and they refused to pay me back.

This company will rip you off!!! I live in a one bedroom apt that is approx 500 sq ft which has NO washer/dryer. It only has a fridge, microwave, and stove (don't use since I don't cook) in TX. I am rarely home, I work all day and don't get here until about 10 pm. My bill kept going up every month. It started out at $100.67 which wasn't bad but then it went up to $187, so I called them and they said it was what it was and that I was spending all that electricity and that I had to pay such amount. I explained to them how this wasn't possible and told them that it was outrageous and if this continued I was going to leave, to what they replied that I was a month-month customer and I could do as I pleased.

They told me that my bill would be cheaper than what I was paying with Con-Ed and it ended up being twice what I was paying. Please people stay away from Green Mountain if you want more money in your pockets. My supply cost is @16.4000. They been ripping me off and every time I paid my bill I would pay twenty-forty dollars extra than what my bill was... and I live in a one bedroom apartment.

Called two times to start my power. My apartment charged me $50 for the delay in switching of power. I should have listened to the bad reviews and other claims of unfairness. Run for the hills!

I also had to call them to cancel and use the "ID number" on all communication, spoke to 3 reps today. None knew this number. After 40 minutes, I find they are in Mexico. I am so tired to trying to CANCEL! Hopefully others don't have this issue.

I have been contacting Green Mountain since September regarding a discrepancy on our business account. Every time I called, they said they were escalating to billing. We didn't get word that our contract had expired until November. The person that finally noticed said we are liable for our month-to-month rate which is double the amount we were paying. If I would have been told in September of this, it would have been taken care of immediately. Now 2 months later with an answer, almost a 2,000 bill, and they say we are liable for it. We don't deny we owe the money but the ball was dropped on this.

Been with this company for over 2 yrs now. I get their bill inconsistently. 4 weeks ago I called to check my balance (since I received no bill) and was told I had 0 balance. I went online to see now my bill is almost $800. This company is a rip off and fraud.

Electric bill shot up. Appealed to Reliant Energy to read meter, they replaced without giving me a meter test as requested. Appealed to Green Mountain to look into charges, was refused information, as I had turned in a change of provider, on the grounds that I was no longer a customer when in fact I still was.