Green Mountain Energy Reviews

I held off writing a review for sometime because these guys had me quite worked-up. These guys misrepresent themselves. I ran into them at a Home & Garden Show on a Sunday, and they verbally let you know that you need to reach out to them should you change your mind by Friday of the upcoming week. I guess, I have no one to blame but myself for not asking specific questions and questioning why they needed so much of my information and signatures. The representative signs up as someone who may be interested in their business and further exploring the possibility of using their service. After you are finally done, they tell you make sure you reach out to them by Friday in case you change your mind otherwise you are signed up for their service.

My house kept on being knocked by their rep. They have no business card, and when I asked what was being sold, they only insisted that I showed them my electric bills. They said they have an information to confirm based on my electric bill. I told them that I am not interested, and if the electric bill company does have something to say to us, they can definitely email or call us directly, not sending someone to our home. I asked kindly for my house to be taken off the list, but they said they could not. So, I asked them the phone number of the company, which they did not disclose. Please be careful.

My mother got very ill due to error made by Green Mountain. They wanted to disconnect service saying someone called to other company to connect service at her residence where she is a homeowner, widow and elder. She did not request this but they insist on charging her and making her pay for something she didn't request. She is on a fixed monthly budget and are still forcing her to pay.

As I've seen posted before, I wish I could give them zero stars. As I type, I've been on hold for 42 min. For the 3rd month I'm trying to cancel their service. They charge more than double ComEd. GM Sucks.

Been with GME for 13 years. To the point - NOV 2018 bill was 52.00. December 2018 252.00!!! GME charges what they can get away with. What does that tell you? I live alone and don't use the heat often, that's how people get sick, too much heat. Bill came in just now 200.00!! I rarely use the heat or AC - I use fans. GME is a scam - took me 13 years to decide I'm switching.

I wish I could give negative stars. Takes total advantage of people trying to make a difference. Liars. They make it incredibly difficult to cancel. They change the rate of your generosity without your knowledge. STAY AWAY FROM THIS GREEDY CORRUPT SYSTEM.

They had a table at Hershey Park. Seemed nice and I was interested in going green. Promised comparable rates, and they were for the initial 3-4 months. When I checked a couple of months later they had gone from $0.074 to $.124! Yup that is an increase of 67%. Called and was told read the fine print. I knew that my rates would eventually be variable but to try and take advantage of customers in this manner and to hide their rates is unscrupulous. STAY AWAY.

Was lured in by a kind representative with a table at Lifetime Fitness in Ft. Washington, PA about a year ago. The past two months I noticed very high bills. When I looked into it, lo and behold they were charging .16 per kwh! Average at this time is .45! Quadruple the average rate! This is called the bait and switch. What they are charging is not reasonable according to any standard. I was promised a $421 check reimbursement. Will update this review as to whether that reimbursement is received.

but I shut that down IMMEDIATELY.

I wasn't really looking to change providers, but when a Green Mountain Energy Rep told me that my electricity would cost 9.7 cents and I would have free weekends on a contract for 2 years with no rate increase, this was a deal I could not resist. I agreed on the terms and signed contract based on this rate. Well, long story short, the cost is nearly doubled and I am currently in a battle with the company to make them keep their end of the contract. Just terrible. Definitely not worth it. Now I'm stuck with this company, at a horrible rate for 2 years. But it's current under "investigation"...

My wife, unbeknownst to me, signed us up for Green Mountain Energy. Our electric bills doubled. Unfortunately, I failed to keep track until we got our Christmas Season 2018 electric bill. $368! Over double what it was other years. Do not get sucked in by anything they claim, my wife did, and I ended up paying hundreds of dollars of wasted electric bill money due to her and my ignorance.

One of the worst company on face of Earth. They are liars, cheat customers and steal from the customers. One of the marketing rep came to me at work and asked me about my electricity company. I informed the salesperson that I am not interested in new electricity provider, he promised a free consultation that may save me a lot of money. I only provided him the information and assure him that I am happy with my current provider. He said he will email me the findings. 3 days letter I got a email from my provider that time for the final bill and cancellation notice. I was completely shocked. I called Green Mountain customer service right away, they told me that I signed up with their service and it has been already effective by this morning.

I signed up for Green Mountain Energy from a salesperson in my neighborhood in Brooklyn. I live in a 750 sq. ft apartment with no washer, no dishwasher, gas stove and gas heating. The salesman told me my bill may rise at the beginning, but would eventually drop so drastically that some months I "may not even owe anything." My bill was initially higher than my usual provider and continued to rise every month. It took me over a year to realize that my kWh charges went from 8.5 cents to 13.5 cents WITHOUT A WRITTEN NOTICE.

Lies, lies and more lies. Be ready to find all kind of strange charges on your bill. They will promise a 50 dollar bill but you will be surprised with a 200 dollar bill...yhea that’s for an efficiency apt not a home. I have no washer or drier. No electric range. No central AC. The rep blamed it on my fridge and cell phone battery. Good luck getting out when you’re in. They like to block accounts from transferring to someone else and they will squeeze out a good chunk of money before you can be set free. If I could give a negative star rating this would be it. It’s beyond disappointing to see how they do business.

I have been with this company for several years now. To be exact... 7 years and 11 months. I had noticed for the past several months that my bill had been going really high for a small place that hasn't changed in size, and consumption has remained relatively same. My bill which would average around $65 a month has skyrocketed to over $200 within the past 1.5 years.

Disconnect service for less than 10 dollars is just downright shameful. This company is really just trash. None of your reps speak very good English so you can understand them, the service is spotty and crap and when I make a mistake and miss I kid you not 10 dollars you disconnect the service! Never again will I do business with you people!!

When my husband transferred electricity our electricity account from our previous company to Green Mountain. It was told us that it would be an increase of only 8% of our bills. For the very first 3 months it was fine the little increase as we knew about that but after these months the bill went up to over 100% of increase compared to the same period in the last year. Because the bill was too high I tried to reduce my best the consumption of electricity by turning down the air conditioner. We don't have TV, I also started to wash the dishes by hand and still our bill came over more than double of the price of last year. I do recycle and I'm very concerned about helping the planet but I'm very disappointed with this company because of the lack of their transparency and dishonesty. Total of damage: over 550.00 dollars.

I personally will not be recommending Green Mountain to anyone ever again. I have been charged a vacant fee 6 times in my 7 months (I am a leasing consultant and also a resident at the community I work at). I was told that through Green Mountain I would get a discount on usage. I created an account on February 22, 2018 and received a confirmation email. Two full months go by and I'm then hit with a $50 vacant fee charge for electric. I was never contacted by Green Mountain (although my phone number, address and email are on the confirmation email) to inform me of any issues. My manager suggested that I contact our Green Mountain rep and I emailed her on May 2, 2018.

I signed up for Green Mountain energy after talking to a representative at one of my local malls. Upon signing that day I got a free $10 Sears gift card and I was helping the environment by switching a green energy supplier. The first few months I didn't notice much changes to my bill from my previous supplier. I have my electricity bill set to auto pay so it gets paid on time and I don't review every single bill since I'm using about the same amount of electricity that I always have. Well, wrong move on my part. Looked about the bills over the summer and they were more than $100 than what I would normally pay. I called my local electricity provider to see if there was a mistake and there was not, I found out that was paying about 3 times as much as I what would normally pay. I understand supporting the environment could cost a little extra, but not 3X the regular rate.

I reported no response about overcharging on my bill. July 30 to September 5 l was not home. Nobody home. All light cut off and some electronic off in the house. My bill is the same charges like am at home cook every day. I called for inquiries. It's was ignore and no response. And l paid the bill anyway. Account number **. This ripoff, spam, need investigation on this. Something went wrong. No weekly used send to my mail to see how much electric current l used. Ripoff.

I took the connection from them as my landlord asked me to buy from them. I did not have much idea on the price. My bill was more than double compared to my friends' bill. So I called them and they said that they will transfer me to their "best plan". Still the bill did not go down. So I cancel their services and purchased from another provider. They are the total rip off. They probably band with the landlord and give them the commission. STAY AWAY FROM THEM.

Buying energy has become a never ending, continuous process that requires the consumer pay VERY close attention to the details - and be prepared to make changes or switch suppliers whenever your monthly energy statement goes off the rail. Such is the case with Green Mountain Energy. We signed up at a movie theater in December 2017. First statement seemed appropriate. So was the second, or so we thought. Then Green Mountain somehow forgot to invoice West Penn Power (what a nice surprise - NOT!) - until next month when Green Mountain exercised their "right to raise the rates up to 30%" and billed us for the missed period, plus the following current period (OUCH!!). I didn't check carefully and their rates keep going up.

Horrible customer service!!! I was charged twice in February for a credit card system that was having issues. Since I did not want to be late and incur late fees, I tried ACH. It took payment via ACH & debit card same day. I was proactive and called Green Mountain upon noticing they charged my debit card even though their system said it could not process. When I called upon noticing the double charge, I was told by customer service they could not reverse 1 of the payments. That was completely WRONG. There is no reason under those circumstances that no one at that company could reverse 1 of the payments! July 27th 2018 I receive my bill and it shows that they were charging me not only the amount for February AGAIN, but also a "returned payment" fee of $25. I called Green Mountain and spoke with a "Manager" named Jose ID #** extremely rude! His response to the $25 fee "It's only $25".

I initially signed up with Green Mountain at the Phipps Conservatory at their table there. The staff there courteous and polite. The initial rate was surprisingly reasonable for fully renewable power, less than 1 cent/kWh above the standard rate. The problem I have with the company is that a few months after signing up, my bills increased by a large amount to 50% above the initial teaser rater rate over the course of 2-3 months.

A door to door salesman came to my home. Convinced me that I would save money switching to them. He also told me they would pay my disconnect fee with my current provider. They did not pay my disconnect fee without a fight. I had to contact TX Utility Com. Then they only gave me a credit. I still had to pay my previous provider. I just got my 1st bill & it is 2x's higher than my Spark energy bill would have been. Beware! Do not change services. My bill is $245. I sit in the dark house at night & work all day. This is outrageous!

Stay away from this company at all costs. They supplement their good rates by not posting payments on time and then popping you with late fees and disconnect notice fees. After checking with my bank to verify when checks were deposited I have found out that each payment I made was deposited the day after the due date. I use online bill pay through BOA and have no problems with payments showing up a day late to any other vendors so I know that system works. On my last bill the payment was due on Friday 4/16, the check was deposited, according to BOA, on Monday 4/19. James at Green Mountain confirmed that the payment was posted to my account on the 20th.

I had Green Mountain Energy at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they claim to help the environment, so whatever. The problem came when I moved out of my apartment to my new house. I called to get my service transferred and was on the phone for about a half hour before being told they couldn't find my new address in their system. A month later I find that I'm still being charged at my old address so I called to get it taken care of and the agent I spoke to "Carlos" told me he had no record of a call. About 15 minutes of me insisting that I called he was able to find the call and stated that since I had wanted to transfer my service and didn't specially say to cancel it they left it running and couldn't do anything about it.

Absolutely the most incompetent customer service people. Paid my bill and 4 days later electricity was disconnected. They show no record of bill being paid. Call Wells Fargo and funds were taken of 73.00 dollars. Had to pay bill again and 200 reconnect fee. So now the hassle of going and faxing proof of payment and all. Horrible company and you cannot get a hold of anyone in corporate office!!!

Sometimes they are not always right, I have found discrepancies in my bill. I have thought about seeking another company as soon as my contract is up.

So I moved to new apt and I had to assign a new energy provider. I did my search and called several companies to see what the best deal I may get. These guys offered me a deal "which I thought is good first" because I suppose to pay quite low if my consumption was less than 1000 kW. And if I consumed more than 1000 kW it will be pumped up to six times more. I asked the agent who had worked this plan for me, if she can give me a rough estimation for the consumption of an individual lives by himself with no kids, eating outside all the time, and don't use oven or cooker, she said you rarely hit 1000 kW a month... I end up paying four times more what I thought I gonna pay each month, the whole plan was a scam.

They start with low rate and after that the company raise their rate to very high rate compare to other suppliers. I never received a bill more than $200 when I was with Com-Ed. Now I am receiving bills over $300. I am switching back to Com-Ed and never change my supplier again.

I was with Green Mountain Energy during the time of Harvey. The area I lived in was flooded so I couldn't enter my apartment for 2 weeks. Green Mountain charged me and wouldn't credit my account after speaking with several agents. After Harvey I was displaced like everyone affected by the storm. They have sent the bill to collections. After being notified about the account in collections, I spoke to an agent at Green Mountain again, she had the nerve to tell me that they have customers who pay electric at 2 properties. Meaning they have electric for a property they use and rarely use.

I was enrolled with promise that I would save on my bill. Instead it went up doubled. I called and Jessica told me it was a error and will send me the difference. Never got it. Called back and she told me it can take up to 2 billing cyles. Again never happen so I canceled and then she told me I forfeit the refund. Told her I will go to Attorney General and she told me go ahead. This is a company that is a scam and go after people.

We have been with Green Mountain for about a year and a half and recently they opened up an account under someone else's name under our address. I called them when we received our first bill under someone else's name with our address on it and they told me not to worry about it and that they were gonna take care of it and that I didn't even need to call in the first place. I waited a few weeks and received another bill under that person's name and still no bill under my husband's name. So I called once again cause my husband looked at his account and his balance was $0 so he couldn't pay a bill even if he wanted to. They told me the same thing. They were gonna take care of it.

I was with TXU paying $80 a month, Green Mountain came by and assured I would pay half as much with them. Well me and my dumb self believed it and now I pay from $110-$160.00 a month with them. I called customer service and weren't able to do anything about it. I asked to speak with a supervisor and I was told the same thing, then I asked for the corporate office number and was told that there is no corporate office for them. Very bad company, very expensive. I DO NOT RECOMMEND THIS COMPANY AT ALL. 1 star is WAAAYYY too high to give to them due to the amount they charge per KW and due to the poor customer service.

I've been with Green Mountain Energy for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon.

I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident.

I signed up with Green Mountain Energy at a Sears near me because I wanted a less expensive rate than BG&E. It was sometime last year. There seemed to not be any problems with my account until I received the June bill from BG&E. I was charged $55.76 for BG&E electric delivery! I sent an email to Green Mountain to cancel and to switch me back to BG&E. I received a response stating that they will. I am so sorry for those who associated themselves with this company. I hope all issues will be resolved.

I talked to a Green Mountain sales person at a trade show. He fed me the sales pitch. I told him I was only interested in more information, not switching. He asked for some basic info which he entered into a tablet. A few days later I get a card in the mail saying I have authorized switching my energy account over to Green Mountain. I call in to let Green Mountain Energy know I did not authorize the switch. The customer service reps give you a run around type confirmation. I called back to make sure I was not switched. Then I am told I will be returned to my original provider after two business cycles.

On May 13th, 2017 I went to the Houston Pet Expo and stopped to chat with Green Mountain Energy. The representative told me they had a promotion going on; he wanted to know if I was interested in switching providers. I was interested and told him I was on contract with my current provider until 6/22/17. He extended their promotion, took down my information and said I had until 6/22/17 to join with them. Then I received an e-mail the next day talking about the promotion in the subject title. I never opened it. Until today. When I wanted to investigate their rates now that my current contract is expiring soon.

I was pressured into signing up for Green Mountain while shopping. This company is a ripoff. My bill is almost 300 dollars. I live in a small one bedroom; hardly use electricity. Plus they have a AEP delivery fee which is in the 50/60 dollars price include in my bill. I was never told of this fee every month. I never payed this high with any other company. Green Mountain is a scam and a ripoff. Be safe and choose a different company.

Please don't take services from this company salesperson. They will tell you that "we are providing same rate like ComEd does" and they will say you are saving environment by using green energy blah blah and then suddenly they will increase the rate and if you do not notice your bills then you are paying high rate and they will not refund single penny also.

I was approached by a representative from the Green Mountain Energy Co. while shopping in a Kmart store. I listened to what the girl had to say and said NO several times. I didn't want to change anything with my current carrier. I expressed my concern about my bill getting all screwed up and told her that is why I didn't want to do any changes. I was reassured that nothing was going to change on my bill. It would be exactly the same just my supplier.

This company took advantage of an 83 year with dementia. They lied about giving her a lower bill & $300 bill credit. The con man that went to my mom's house didn't hear her say "this isn't my house". She's not mentally competent to make a decision like switching light company. Till this day her light bill was higher than the other company she was with & hasn't received the $300 bill credit that was promised. Worst company ever.

My mother has this service and we have been fighting since July 2016 on a fraud/identity theft issue. She is elderly and on limited income. Someone apparently used her identity at another address and did not pay the bill. Rather than contracting her and asking her about it, they automatically charged her on her account for the past due balance and said that if she did not pay, she would have her lights turned off. She was afraid and paid.

These people came knocking on my door one day. I was a Just Energy customer. I was not dissatisfied with my provider but GME sold us a line of crap! I don't remember what the kwh usage was but it wasn't more than what I was already paying being they told me my bill was too high with them and that I would never have a bill that high with them GME. Free weekends on electric which meant less on a bill. One would think!? Right? Well I was wrong! First few bills were pretty cheap then they gradually just kept going up and up to almost 500.00 for a 4 br house.

They allowed the tenant in my property to transfer the service, cancelled mine and then charged me a termination fee for my contract without any reference to myself. I offered them to connect service and transfer the service at my new address. They did not provide service in that area and therefore, in full contravention of the agreement I signed, have continued to charge me the cancellation fee. The customer service person called Victoria ranged from rude to then issuing threats about collection agencies. Don't go near them. They are crooks.

I am used to paying under 150 a month normally, but once I bought a house my energy usage was lower than what I used in apartments and with Green Mountain it seems my rate rises EVERY MONTH. Now my bill are coming in at over $220 a month and also their FEES ARE STUPID HIGH! BEWARE!! For being late they can charge you up to $70 extra added to your bill. Then they have tons of different ways to raise the bill. I tried calling to get help even though I am not on a plan and pay month to month. You would think they would help me since I pay more a month for their service but no. I feel no love from this company and they are giving it to me with no lube on my wallet! I will cancel ASAP. And will never deal with them again.

Yes, I've been a happy camper with Green Mountain for a little over two years now. Last week or maybe the week before I've been experiencing problems making an online payment on my cell phone - submitting online payments with my debit card I've had over 8+ yrs and making payments consecutively with the same card, giving me an error that the three security numbers in the back of the card to the right side where invalid. And, I did try it a couple times after just in case I was entering numbers incorrectly on my end. Well earlier that morning I had just made a payment online using the same device and I experienced no problems.

I closed my automatic payment but it does not reflect on their system right away. I paid using my credit card prior to my due date but on my due date their system withdrew on my bank account. I was promised that they will pay my overdraft fee - 5 days later, they didn't. I called them back and they refused to pay me back.

This company will rip you off!!! I live in a one bedroom apt that is approx 500 sq ft which has NO washer/dryer. It only has a fridge, microwave, and stove (don't use since I don't cook) in TX. I am rarely home, I work all day and don't get here until about 10 pm. My bill kept going up every month. It started out at $100.67 which wasn't bad but then it went up to $187, so I called them and they said it was what it was and that I was spending all that electricity and that I had to pay such amount. I explained to them how this wasn't possible and told them that it was outrageous and if this continued I was going to leave, to what they replied that I was a month-month customer and I could do as I pleased.

They told me that my bill would be cheaper than what I was paying with Con-Ed and it ended up being twice what I was paying. Please people stay away from Green Mountain if you want more money in your pockets. My supply cost is @16.4000. They been ripping me off and every time I paid my bill I would pay twenty-forty dollars extra than what my bill was... and I live in a one bedroom apartment.

Called two times to start my power. My apartment charged me $50 for the delay in switching of power. I should have listened to the bad reviews and other claims of unfairness. Run for the hills!

I also had to call them to cancel and use the "ID number" on all communication, spoke to 3 reps today. None knew this number. After 40 minutes, I find they are in Mexico. I am so tired to trying to CANCEL! Hopefully others don't have this issue.

I have been contacting Green Mountain since September regarding a discrepancy on our business account. Every time I called, they said they were escalating to billing. We didn't get word that our contract had expired until November. The person that finally noticed said we are liable for our month-to-month rate which is double the amount we were paying. If I would have been told in September of this, it would have been taken care of immediately. Now 2 months later with an answer, almost a 2,000 bill, and they say we are liable for it. We don't deny we owe the money but the ball was dropped on this.

Been with this company for over 2 yrs now. I get their bill inconsistently. 4 weeks ago I called to check my balance (since I received no bill) and was told I had 0 balance. I went online to see now my bill is almost $800. This company is a rip off and fraud.

Electric bill shot up. Appealed to Reliant Energy to read meter, they replaced without giving me a meter test as requested. Appealed to Green Mountain to look into charges, was refused information, as I had turned in a change of provider, on the grounds that I was no longer a customer when in fact I still was.