Direct Energy Reviews

I’ve been with Direct Energy for four years now. I’m on a fixed rate and sometimes it’s okay. When I first got on there I said I'll do the two-year one for four and a half cents not knowing they were going to throw a charge in there from Oncor that would keep going up no matter what. That was weird and I didn’t have that before. Now, it seems to be stuck on my bill and the rate climbs all the time. I’m on a fixed income, so sticking that on there wasn’t really cool. They said everybody’s got it. But a friend of mine doesn’t have that Oncor delivery charge that goes up every month. I only use $50 worth of electricity a month. It goes up by $20 a month in the summer and goes back down in the winter because I don’t turn the lights on. But I decided to stay with them anyway. I wouldn't tell anybody to switch to them, but I'm not mad at them, either.

We live in South Texas and I was used to getting TXU, but where we lived at the time, there was no TXU and Direct Energy was pretty close to what we used to use with TXU. In comparison, TXU was a little more flexible in my billing that I can call them and tell them that I was going pay my bill a day late without any late fees. I'm on a fixed income and my check only comes at a certain time. I had a longer time to pay than I do now with Direct Energy. So, with Direct Energy, I wind up paying 5% because I’m late with my payment. One time, when I didn’t get to pay my bill, I woke up the next day with no electricity. On the other hand, Direct Energy seems to be a little bit cheaper.

I've had Direct Energy for years, and I like them as they have good service, nice representatives, and they seem a bit more reasonable in their prices. My electric is cheaper than it used to be when I was with InterEnergy. Also, if I'm a little bit late with payment, they don't pound my door down and I like that, whereas the other electric company, if I'm one day late, they threaten to cut my service off.

TXU was the most expensive provider on the planet at the time that I had them, and they were trying to hide a bunch of stuff from our bill which added up to $50 more a month. When a spokesperson from Direct Energy came up to my door and showed me everything that was on the bill and how it all added up, I went with them. They were very honest and they are always there on the few times that I needed to talk to customer service. Also, they've made it easy for me to pay my bill so my bill is never late. The bill is easy to read and it has the pay-by-phone system which actually works. When it was time for me to re-up my contract at the beginning of this year, I called them and they gave me a really good deal. They also gave me December for free when I re-enlisted with them. They don't have a reminding system of any kind which I could use, but my overall experience with them has been simply amazing.

I was unhappy with the provider I had, so I looked Direct Energy up on the internet and compared prices. Their service is much better and the rates have been a little lower. Working with them made my life easier. Once a year, it comes back up as far as what kind of rate they're going to give me and it's been very easy to go get to that. However, I was having trouble with them because they were always saying that I didn't get my payment on time. They were threatening to turn my electricity off and they had already gotten the payment two weeks before. One time, we even had a three-way conversation with the bank because I had online banking and they told the company that I was with, that the company had already received the check and had already come back to the bank saying it was paid two weeks prior. Then they were trying to tell me that it takes so many days for this to go through.

A friend told us about Direct Energy. Working with them has been good and the bill's lower, but at the same time we're not trying to overuse and leave stuff running all day when nobody’s home. I and my wife also like our interactions with their team.

I've been using Direct Energy for about six years now. I had another provider before but their pricing has been the fairest of all of them in the long term. Everything is pretty seamless. They send me a bill and I pay it. I'm not a needy customer and we haven't had any issues where I've had to call customer service to resolve anything. For the most part I handle payments or requests online. Requesting to transfer a service was easy and seamless. The last time I did it, I needed to retain power at my old location and have power at my new location for a two week depth. I got nervous that that was going to fall apart but it worked perfectly. My bill increased temporarily but one of the places was unoccupied so it wasn't that much. Everything has been efficient and they make it easy to do business with them. I recommend them all the time.

Direct Energy has been great. I've been with them for about 15 years and I haven't had problems with them. I don't believe in change once I have stayed with somebody. And for a long time, they didn't do me no bad. Their team was very friendly, patient and they take me through everything I would like to do. Overall, they are very good and I will recommend them to anybody.

I heard about Direct Energy because one of their executives is a friend of mine. We sat on a Board of Directors together and she talked about the company so I decided to go with them. I lived in Corpus Christi in 2009 for a year and a half, and when I moved to Houston, I used another energy company with some discount sounding name. When my contract was off, I immediately changed and I’ve had Direct Energy for a while now. I got a better rate because I always sign 13-month contracts and I was able to get the Nest thermostat which I’ve put to good use. I’m very impressed with that equipment. Moreover, their billing process was clearer and simpler to use than the other energy company.

I've been with Direct Energy for over 10 years. Back then, we had only TXU and I can only compare to TXU because there's no competition with the way they do the business so whatever the price they want, we have to accept it. But with Direct Energy, I have a second choice so I stayed with them. Even though we have more other providers, I choose to stay with them. We're very pleased with their service and they're very transparent with their service and billing. Their prices are reasonable and credible. Their website is very user friendly. I can set up autopay, view online and has a friendly reminder and these are what I was expecting.

I used a different provider in a different state and when we first moved out here, Direct Energy is way cheaper. It's definitely saved me some money. Also, the team was very friendly and it was a very good experience.

Direct Energy is a lot cheaper than TXU, which was my previous electrical provider. The people at Direct Energy are friendly and they understand when I’m trying to call and explain something. It has been a good experience, overall. I’m already recommending them to a friend. She is a widow and her bills are just outrageous to be by herself.

Direct Energy seemed like they had better offerings that fit my pay rate from what I get paid for work. This helps me out a lot with the bill which hasn't been too high. I called them to set up my electric and the first lady that I spoke to spelled my name wrong so I had to wait. I also had to keep paying on a prepaid electric to keep my electricity on until they got my regular electricity set up. But their service is good and so far I like it. It helps out a lot with my bills though I wish they would listen closer when people call to set up bills.

At the time I went with Direct Energy, they were better than HL&P. And I've been with them for about eight years now. My bill was pretty damn high recently and they called me and we redid my bill and now it's better. I'm fine with how they handled my business.

The rates and the Plenti Points made me switch to Direct Energy. We have downsized considerably and Direct Energy have performed as expected. I've had no inconveniences with them and when the occasion arises, I would recommend Direct Energy.

Our service with Direct Energy has been good. We previously had THU Electric and I like Direct Energy. I do like that they have green energy component in their lineup of sources for energy. I noticed they have a certain percentage of wind energy and solar so that is positive and I’m happy with that.

Direct Energy was an option that worked out. I've called to cancel my service because my landlord signed me up for Reliant and I was looking at the wrong profile online. I was thinking that my rate was more with Direct but when I double-checked, it's less so I renewed and set up my new automatic draw. I ended up getting a better rate. Their reps were very friendly and helpful regardless of whether I wanted to cancel or needed help with my account. Also, I've never had any issues with the service not working or being too expensive. My experience with Direct Energy is exactly what I would want from any kind of utility provider - low stress, good customer service, and nice low rates for what I'm getting.

Everything’s been great with Direct Energy. I’ve been with them for five years now and never had an issue with them. I initially went with them because they didn’t require a deposit for my apartment to get the electricity turned on, which was better for me because I was coming out of a sticky situation. They’re one of the lowest electric companies that I’ve ever used. But if you’re not on a plan with them, their prices are outrageous. In fact, last year I couldn’t figure out why my electric bills were so high and I apparently didn’t renew my rate plan with them. So they were able to help me out with that and get me on a better rate plan. They’ve always been really helpful with anything that I’ve needed to do. We were once in a terrible apartment and there was one summer that our bill was outrageous at $400, but Direct Energy let me split it into a couple of payments to make that easier. Overall, Direct Energy is consumer-oriented.

Direct Energy is a great company. Everybody at Direct Energy has been very nice. I've been with them for some years now. My bill is really low, lower compared to all the rest of the electric companies. Having Direct Energy has a big impact on my life, more so on a financial standpoint.

I had Reliance and they were charging me an arm and a leg and I was spending $250 to $260 a month. With Direct Energy, they got better rates than anybody else so I went with them. Now, the bill was $92 for the first month and the next month was $60. I am really happy with Direct Energy. It helped me pay more bills than what I've been paying because I've got a little money left over. Today, I went to the doctor and had a $30 copay. I also went to the pharmacy, I had a $47 copay for some medicine. It gives me more flexibility to get my pharmaceuticals that I need to keep kicking and living a little bit and it has really helped me considerably.

When I moved into my rent house, the guy I rented from told me that he has used Direct Energy. I've used all kinds of company in the past but Direct Energy is definitely a lot cheaper and it makes a big difference when I'm home on weekends. The price is totally different and they were excellent. Overall, I’m very happy and very satisfied with them. My daughter, who lives behind me, is using the same electricity as I am but her kilowatts per hour is double than what mine is and her bill is as high as mine but she’s using Reliant. I would have gotten her changed a long time ago, but I just haven't had the time.

To everyone I just want the entire world to know that Direct Energy are bigots racist who pick and prod and financial problems with their ** CUSTOMERS!!! My name is Brannon ** and I have been a customer with them for 1 1/2 years and they cut my lights off for $75. After I was told that it wouldn't be on a record that magically doesn't exist anymore. Do Not get Service with this company especially if you are **!!!

Direct Energy has been doing me well. They're better than the other ones. The other company was taking advantage of people. The people at Direct Energy were friendly and they always help me out with everything. If there’s any problem, whatever it was, I call and ask somebody and they'll fix it. I would recommend someone to join up with them.

Direct Energy helped me a lot. They’re very polite, professional and I have no complaints. I liked how they worked with me if I needed to make payment arrangements. The only thing inconvenient about Direct Energy is that I have to call them every year to let them know that I would like to get the same rate.

When I moved to Burleson, Texas, I went on the internet and I compared rates for everything: water, gas, sewer, trash pickup, electricity. I found that Direct Energy had a really good rate going on, so I thought "Okay," and then I ordered all of my utilities from them through the computer. And when I got down here, everything was already up and running. I walked into my new house and I had everything. I thought it was so cool because I moved 350 miles and everything was boom! Direct Energy was really easy to work with. Since I got down here, I called them, verified my new address and phone number and I have stayed with them.

Direct Energy's team came when I had the house under my mother-in-law’s name. When me and my wife split up, they had it under her name and I was still paying anything up. They got it turned off, and had to put it in the apartment where they’re staying at. I ended up turning around and tell them what have happened. They asked me if I wanted to apply a credit, and I said, “Go ahead.” Then they told me that I have good credit.

I've been with Direct Energy for seven years. When I get the one company, I try to be with them instead of switching back and forth to anybody. Direct Energy hasn't done anything wrong so I stuck with them and I’m glad I did. Everything has been good with their representatives too. One time, I couldn't pay my electricity on time because I've been getting no raise. They helped me out and told me what I needed to do which I did it. Everything has been great and if I had to do it all over again, I'd go with them again.

I have Direct Energy for a while now and I never had a problem with them. But, ever since I moved and had it reconnected at my new house, it has been awful. My electricity is so much higher and I am using more when we’re not even home during the week. My husband is at home but for three days a week, he normally sleeps all day when he gets home from dialysis.

Direct Energy’s pricing and the perks of giving us a heads-up on extra usage in certain areas of the house and with appliances were the factors that got us to decide to go with them. Compared to our past provider, from the customer service to the bill looks nicer with Direct Energy. In the past, our light will get cut off by accident because our payments were applied to somebody else's bill, and then they would have to fix it. The little Nest thermostat for customers works splendid, it’s perfect and we love it. Also, during phone calls, they're always friendly at Direct Energy. The customer service through emails is great as well. Just keeping up with the customers, always being in touch is always a plus.

Applied for new connection online, for a rental apartment. Received email requesting copy of SSN and DL, emailed back with copies. Received request to call to complete enrollment. Tried their number 3 times with hold times of 15 minutes, 7 minutes and 19 minutes, no agent came online. This is how they deal with new business. I wonder what they do to existing customers when they need to call.

I received a bill from Direct Energy, I was surprised to see a bill for over 1400 dollars! I called to ask what had happen (thinking it was a mistake)! But the rep, turned out to be very rude explaining to me that we or someone in the household had broken or disconnected the meter! I said "Mrs., first of all I work from 3 am to 7 pm daily except for Sundays." She told me I would have to still pay for the damage of lock. I explained how would a average man who works for a living be doing messing with a meter? How can someone even think about tearing a meter after never having a problem after I switched to them (2 years).

My mom has been with Direct Energy for 10 years. Her monthly bills are a little bit lower and our lives have been quite better than what it was before. Direct Energy is a good company to go through.

I've been with Direct Energy for about 10 years. I'm disabled so they were willing to work with me, help me and get me any discounts I could be eligible for. They told me about that Light Up Texas Program but they've stopped it now. It was free Saturdays if you qualify and you were disabled. That really helped me because my house was all electric. I was researching another company after they stopped the Light Up Texas Program because I knew I couldn't afford electricity. I've already made the deal with the other company and I called Direct Energy to tell them I was switching and they said, "No, no, we can help you better than that." They helped me get my rate down as low as it could be with the discounted rate for disabled people so I stayed with them. If you have issues and you're on a fixed income they can work with you and help you.

I'm 87 years old and my niece has been doing everything for me. She's the one that connected me with everything including Direct Energy because I just moved into this apartment in March and she's the one that takes care of everything. Direct Energy is running what they told me they would run when I moved in here. The young man that helped me move in told me my electric bill won't be too much. I live on a limited income so I have to be careful with my expenditures. But it seems like they tell me that what I'm having to pay is normal. I feel like I can pay it and that's all I'm happy about. I've been very happy, the air conditioning they have in here is very nice and I'm very comfortable.

I found Direct Energy online and tried them. I did everything online and there were no problems signing up. Also, I've had better service and I've been happy with them. We live in a one-bedroom apartment and it doesn't run that much here but I like the lower bills.

My experience with Direct Energy has been good and I've been with them for years now. So far, their price and service are fair. I got gas for the heating system. It's cheaper than my previous provider and I'm contented with Direct Energy. Everything is more safe with gas. Direct Energy has good programs however last time, their customer service helped me change to a different plan. I noticed in my bill that we're paying Suncor and we're paying Direct Energy too whereas it was just one payment before. Therefore, I'm watching it now because Suncor gets a dollar or two more than what Direct Energy gets to the bill which I don't like.

I've been with Direct Energy for a lot of years. Somebody was walking in our street that time and asked if we want to change with Direct Energy. He explained it to me and I told him I want to try with them, and I've been with them ever since. Overall, I feel good. It's been a perfect experience.

My spouse is ESL and has a difficult time understanding new people. This particular instance two salesman came to our door, I was at work and my wife answered. She initially said "no" to their offer, but they insisted that they come in. She was a little frightened because she said no, but they still came in to the home. She did not understand what they wanted or what they were selling. They coaxed her into calling a number, put her on speaker phone so they could listen in. They wrote the words Yes and No on the top of the contract, and the person on the phone would ask a question, and the salesmen would point to one of the answers for her to say. She had no idea what she was agreeing to and just wanted them to leave.

My mom recommended Direct Energy to me. I just got a contract for two years. I really like the deals that they have been giving me. I used to pay more for every kilowatt but now, I don't pay as much as I used to every month. Direct Energy is taking the payments out of my debit card and everything goes perfectly. Whenever something is going on, they let me know first before doing anything. And so, I'm really happy with them and I'm satisfied.

The service of Direct Energy is fine but they're overly priced. That's why I switched from them the first time and I will switch from them again as soon as I can. I've been using them for 14 months now. The person I came in contact with was real nice. However, they switched my plan because I had complained that they were too expensive and now my bill is even higher. I wouldn't recommend Direct Energy only because they're too high.

Direct Energy has good pricing, not always the absolute lowest, but it's competitive. What I liked was that when my discount rates were going to expire, they phoned to remind me of this, so I could make needed adjustments. They also switched between variable and fixed rates based on market predictions. Overall, Direct Energy wants customers to feel that the pricing they get is a good deal. I've had a few other providers over time... And no other company contacted me to tell me the rates would expire. This year, my Direct Energy rep DID contact me, but Did NOT return my calls. I called their customer service and got it handled, at least I got a message warning me about the expire.

I've been with Direct Energy for years. I moved recently and they're fine that's why I stayed with them even when I moved. I went with the company because of the combination of the rates at the time and also because some of the companies did automatic debit every month but I wasn't ready to do that then. I switched to Direct when they first did all the electricity changeover and I never had any issues and have always ended up getting comparable rates. I think I’ve gotten one, maybe two bills so far, and they’ve been fine but I also know it has to do with what I live in, too, and how it’s insulated and this home is well-insulated. At the other house, which is a little bit bigger, I never got up to 300 but had plenty of friends going way over that. If my bill stays down then I have a few more dollars to spend on something else. When people are shopping around, I tell them I'm with Direct Energy.

I have barely started using Direct Energy as my energy provider. They were with another company that I was trying to go through. I used West Texas before and they're about the same as Direct Energy. I really liked the service of West Texas when I had it. The cost was low and I never had a real high bill with them. So far, it's been good with Direct Energy, but I don't know yet how it's going to be in the summer.

We wanted to try something different because of the electricity rates that we used to have. We called Direct Energy and switched, it's been easy and simple. It's been good and we have seen a lower rate in the bill. We've been happy with it. Everything is smooth. I would definitely recommend them to someone.

When I signed for this house in January of ’15, about two and a half years ago, Direct Energy was the service that came with it. I’ve moved to just outside of Denver from Colorado and we had one electrical thing that we didn’t have any choice in. You either took theirs or you didn’t get any. I didn’t know any difference until hearing about, “Well, you can select different energy.” Why would you want to select somebody if you’re happy? One thing I never understood is that they wanted to know if I wanted to continue, and I said, “Sure. I’m happy.”

Direct Energy was cheaper than my previous energy provider and I've had them for about seven years now. I do most of my stuff online. I went paperless billing so it's really easy for me to work with. I'm signing in on a contract with them for a certain rate for so many years because I have a house. They were very user friendly and a pretty good company.

I have never experienced such a mess getting my service completed. I'm disabled and my husband has 2 different types of cancer, and was told my service would be complete by mid May!!! That has turned into a lie. Now they say mid-July. I have already setup for Direct to be turned off and it will be another 2 months! REALLY??? I don't know what to do, stop this flippin ** now or what? I'm disgusted, disappointed and very upset!!! And that's an understatement. Cannot someone do something? It also doesn't take 3 months to get work permits. That was the excuse today, yet, I've been told several times, it will be mid-May. I guess I can assume this is how customers are treated. New customers? I thought it was being professional and timely and being HONEST. So, for my husband's sake, I hope I can deal with this disappointment. So, please, if someone reads this, what do I have to do to get this service???

Direct Energy is lower with their rates compared to the provider I had before. Plus, my interactions with their team have gone really well.

Somebody told me about Direct Energy, and I've been with them for about two months already. The service is good, but the fee this month was a bit higher. The first fee was moderate. But then I found out that this month was about $60 even though I'm using the same amount of service. Other than that, I had a very pleasant experience with Direct Energy and I would highly recommend them.

With Direct Energy, our bill went down. They're a good provider.

Before I got Direct Energy, I hadn’t had any electricity for my own. I signed up for the power surge and I was being billed twice a month for the service. I called their customer service and they fixed it. It’s been good overall and if I had an issue, they were quick to resolve it.

I didn’t have a place to stay then and I didn’t know where I was going to be next day. I eventually got this place and a friend of mine told me about Direct Energy so I connected to them. I just started about a couple of months ago and so far, my experience with them has been great. I get lights and so I’m doing good.

I’ve been with Direct Energy for a long time and I’ve gotten a good rate with them. But I didn’t like the way the storage protection department conducted their business. The rep told me I was paying $3.99 and it wasn't $4.99 a month for storage protection. And then I had a storage that knocked out a television and a monitor from my home. The clown that handed it to me was going to recommend no payment because I didn't send in the proper receipt. I called it in and they instructed me to send the form. I did everything they told me but it wasn't until his satisfaction and a so-called lady that says she was supervisor got involved. She told me what to send back and I told her the man has gone to Louisiana. But I got his wife to send it to him and he sent me back a receipt. I sent it to them and nothing ever happened from that but they had the nerve to contact me back to keep on paying for the storage protection.

I searched for all the providers in the Houston area that provides electricity and Direct Energy came up as one of the better rates. It was the best price based on our usage so I signed up for it and it’s all handled for me, which was nice. So far, everything is what I expected it to be.

Direct Energy was very friendly, kind and courteous. They were very open, explained everything and didn’t leave us sitting there wondering, “Is this legit?” They showed us where we could save and called to see how everything was going. I would recommend them to anybody and in fact, I have to my daughter.

Direct Energy told me I’d get a better rate but my rate with them isn't the best I had. I am not happy with their service. They get too excited when their bill is due. They act like if it’s 10:30 in the morning when they would like for you to pay your bill, then you better be there at 10:29. Adding power companies in order to give the public a better competitive rate for electricity is a joke. Everybody in the world wants to sell electricity access to the same power that we always had already. Everybody’s gonna buy it from the same person at the same price. That’s not giving anybody any incentive to do a better job or do it cheaper than anybody else. It’s just a story. They make up a better story than they do about how they get their power to my house. But the fact is, just like it did 100 years ago, not an ounce of that’s changed. There’s no competition. There are no new companies. There are just new billing offices. It’s all we got.

I once received a letter sent out by the city and learned about Direct Energy through it. I then decided to use them since they were what the city offered at the time. I tried another provider but I only had it for a couple of days. When I asked them who they were, they said they were the people that I already had. But when I looked up the name, I found out that they were not Direct Energy so I just went back. The rates are still the same, but I periodically get mail from Direct Energy.

I had TXU before and their pricing is outrageous. I got a $600 electricity bill after they put a new meter on. I switched to Direct Energy because I like their prices. I can afford my monthly bill now. We just renewed the contract not too long ago for another two years and their customer service was awesome. They gave me free weekends and I love it. I’m really happy and I always recommend them to friends.

Signing up with Direct Energy wasn't difficult. I used Reliant years ago but with Direct Energy, I like locking in my rates. I'm getting lower rates and saving a lot.

I had a friend that had Direct Energy. My electricity bill was really high before with another company, and I switched over to Direct Energy because their rates were so much better. That was in 2009 and I've been with them since. The rates stayed low and really good. In fact, one time I was having a really extremely high electric bill and I thought there was something wrong with my meter. But I talked to somebody and they went through it with me and it was just because I lived on the second floor and I got the hot sunshine all day long. So that's the reason. But I've never had a bad issue with Direct Energy.

I had Direct Energy in my old house. They were the preferred supplier in my new neighborhood when I moved in back in 2011 so I just went with them. I signed a contract for 12 to 24 months with a decent pricing. Their service is fine but the only issue I had was when my contract expired, I did not know about it which kind of startled me for a few months. And so my rate just went through the roof. Nevertheless, I'm satisfied though I wish for lower rates.

I needed electricity then so I started snooping around the internet. I found Direct Energy and a couple of others and got Direct Energy for it suits me better. Their site itself gotten me greatly. Then it was pretty easy to set up. That's what I liked about it. It was very simple. I was able to figure it all out just by filling out the information. Their team actually worked out pretty good for me. There was a time where we had a power outage and I just gave them a call and they were already on it by the time I called them, which was fantastic for me. Direct Energy is pretty damn good. They were very kind and really helpful. I will recommend them to my family and friends.

I didn't expect any response from Direct Energy, so I was quite surprised and maybe I over-reacted during our prior contact from a salesman. Thanks Ally and best regards.

Direct Energy is excellent compared to other energy providers that I've used before. I've noticed lower monthly bills since using the service.

When I first signed up with Direct over 15 years ago, they were one of the companies that were really a lot cheaper than the main provider. Direct's price was good so I went with them at the time. I changed the plan recently and they started all over on the account. I am locked in for a year. My monthly bill has been lower since I switched the plan. But I can’t compare it to any other provider and nowadays, companies are all competitive. Nevertheless, I’m saving money with Direct and their overall cost per kilowatt is cheaper than other providers. Their representatives are good and I had no problem with them. My only issue is that they never contacted me in all those 15 years to say that during this time they’ve come up with cheaper plans and ask if I would like to switch. I basically found out on my own.

Direct Energy is a big and good company that has an excellent customer service. Since using Direct Energy, I’ve noticed a lower electric bill, with $20 to $30 little difference to what I had before. I'm very happy with the company and I wouldn’t switch to a different one. I have a cousin who's moving right now and I just told him about Direct Energy and that he should get that company as well.

Direct Energy was a little cheaper over the other providers when I went with them. However, their price has gone up. I'm dissatisfied.

A friend told me about Direct Energy and she said it was really cheap. So, I figured, it would be cheap for my electricity, too. The experience has been okay but I haven't noticed any difference in our bill.

I liked Direct Energy's price at the time I signed up. I'm happy with what I've got and everything has worked pretty smooth for me. They also give me an opportunity to change every year. They always have different programs which they offer to me and it's my choice to take the one that I want. They help me however they can and I know that I've saved money by going with Direct Energy. In fact, I haven't even thought about going to anybody else. I've been with them about 12 or 15 years now and I'll recommend them to anybody.

I chose Direct Energy for their price, but I'm concerned about my oxygen concentrator. My bills were never high until I got it in here. They don’t have a senior citizen’s discount because this machine runs 24/7. I called my PP&L the other day and the only thing they have is if I'm behind on my bill, which I'm not, they will take a letter from my doctor saying that it's a medical emergency. They can't turn the electric off if I'm behind. All in all, I’ve been with them for about 4 years and I've been fine with them. If friends ask, I’d tell them to sign up with Direct Energy.

Direct Energy has consistently been better priced over other providers. When I renew the contract every 2 years, their reps have been absolutely helpful and friendly. I haven't had any issues and it's all been a good experience.

I did a little research, and Direct Energy had the best rates I found. I talked to the people in the neighborhood and they sold me on the rates. And then when my rates went up, I called Direct Energy to get them back down. Having Direct Energy saved me a little money on the bills but not really too much in any other way. The experience I had with them was perfectly pleasant and professional.

In our neighborhood, Direct Energy is the electricity provider. Their customer service was great. It was my first time using them and when I switched over apartments, they've continued the service with no issues. I've been locking in at 12 months and I was able to save money because of that.

Direct Energy was the only electricity and natural gas provider that was local when I started with them in 2005. They had different plans and working with them has been pretty okay. However, they could be a little bit more aggressive on promotional packages with their services. I noticed a lot of other providers have more aggressive sign-in features. Other than that, I only had two hiccups before and Direct Energy was able to remedy them.

My husband started the service with Direct Energy three years ago. He also signed up for Lite Up Texas which was for people with lower income. The bills were lower but they’ve taken that off because a couple of months ago my electric bill was $340. I called and talked with someone at Direct Energy because I live by myself and my bills had been low. I don’t really use a lot of electricity. They sent someone out to check the meter and they said it was okay. They also said that they were going to try and see if they can find something with Direct Energy that can lower my bills. Last month, the bill was good though. It was about $60 because I didn’t use my AC or heater or anything at that time. I still haven’t used my AC but that’s the only thing that would increase my electric bill. Nevertheless, I'd recommend Direct Energy.

One of the fellows from my regular electric company told me about Direct Energy, and I’m glad that I signed up with them. My electric bill is quite a bit lower with Direct Energy, it’s fantastic. Overall, my experience with Direct Energy has been very good.

I was able to utilize Direct Energy's lock in rates every year and they charge me with a rate per wattage. The only thing I didn't like was they promised me something but it was actually a false advertisement. I ended up not getting anything out of it.

I've been using Direct Energy for a long time and they've always helped me out in trying to find some ways to keep my bill from going so high. They turned me on to some programs that I could get into that would help keep my bill at a minimum so I can afford it. Before, my bill had gone up to $100, $200 and $300. Now it stays between $80 and $90. Sometimes it might make it to a $100 but I can deal with that. However, when it's getting up to $200 or $300, that's when it's out of my range.

Direct Energy came to my door and I went with them because of the price. The bill is smaller, I've got a better rate, and I have extra money. When they put me on variable rates, I called and asked what happened because it went up and they were helpful and put me back on a fixed rate. I'm satisfied with the service so far.

I've used Oncor before and the service with Direct Energy was the same. But my monthly bill has lowered since using Direct Energy and their customer service team is usually knowledgeable and friendly when I talk to them.

I was with Nice Egg Solutions then they changed to Direct Energy. At the end of the year, they tried to go variable rate, but I didn’t want that. So, I called them and told them I didn’t want a variable rate, and they ranked me up with a fixed rate for 11 months, which made me decide not to switch. I paid directly to Nice Egg, and they gave Direct Energy their share out of that. So, there was no difference from the way it was at all. Overall, I am satisfied with Direct Energy. In fact, my nephew was short on money, so I mentioned Direct Energy to him and he got a good rate.

Direct Energy was better than the other companies. They made my lifestyle so much better. Now, I can afford to pay the rest of my bills. Their customer service was always professional. Every first of the year, they call in to lock my rates. I like the company very much and I would recommend them to others.

I was shopping around for lower-price electricity so, I was calling all the energy companies. Direct Energy's rate was lower and I wanted it because I was a first-timer. The deposit was a whole lot lower than the other electric companies in the area. I’ve been with them for 12 to 14 years and they’re the only electricity company I’ve ever used. They make things really easy for me. Anytime I call them, they’re quick to help me with whatever it is that I need. I really enjoyed their company and I’ve never had any problems out of them at all.

I’m with Direct Energy and have been since they all got me down here. I’m very pleased with Direct Energy and I just renewed my contract two months ago. If they don't please me, I’ll change. But right now I’m satisfied and I would recommend them.

It's been an excellent experience with Direct Energy. I've had them for a couple of years and they're very helpful. I have no problems with them at all. I have lower monthly bills now that I have switched over to Direct Energy but they could be cheaper if they worked harder at it like everybody else.

Direct Energy fit my budget more than anything. Their service was affordable. Signing up with them was also quick and easy. All the things that they explained that I get with my account including cheaper kilowatt usage was pretty helpful. I constantly have people at my house so we are using the air conditioning and with my kids going in and out, it's a pretty good deal with what my monthly bill is. It's been under a $100. So, that's always good. I was always paying a little over $200 where I used to live. It's definitely a big cut. Direct Energy is putting more money in my pocket so it's a good impact. I would definitely recommend them to a friend.

I've been with Direct Energy for a few years. They sent me a letter that had what their rate was and I was satisfied with it. I have a fixed rate and the cost for the quality of the service is okay. I called to renew it and they were courteous. I have to renew every year and they set a reminder in the fall.

I wanted to try a new electric provider and I saw about Direct Energy online. Their customer service was very helpful. They answered every question I had. So far, my light bills have been better. Direct Energy has helped me save a lot of money and when you save money, it's a good thing. My own experience has been great with them.

My brother-in-law referred me to Direct Energy and chose them for cheaper rates. They explained themselves real good about everything. My experience with them was excellent and they were a nice business to deal with. I talked to a couple of people about Direct Energy and would never go back to my previous provider because they were too high on rates.

I had Direct Energy before I went with somebody else, but then I went back to them because I thought their service and price were better. They’re reliable too. One time, I couldn’t get a hold of anybody and it was frustrating. However, I usually speak to somebody, and they’ve been good. I’ve been with Direct Energy for about 3 years and I'm satisfied.

Someone I knew had Direct Energy and I decided to use them, too, for their rates. I’ve had to call in a few times to renew rates but everything’s been pretty smooth. Working with them has saved me a little bit of money. Everything's been great and I'd recommend them.

When I moved here five years ago, Direct Energy was one of the highly recommended ones to look at from some of the apartment complex so I stuck with it. They're pretty straightforward and consistent with the emails for the bills to follow-up. There were never any lower bills but I don't see the bills getting too out of hand. On the average, I pay $70-$80. Everything's been pretty smooth so far. I've had to call them a few times but everybody has been pretty responsive on getting back in touch with whatever I needed. Going through the recordings can be kind of a headache, but getting a representative is not too bad for the most part.

I wanted to do the pay-as-you-go, and then Direct Energy increased my rates, so I looked for something else. But then, the other company was way expensive and I wasn't happy with them, so I went back to Direct Energy. They didn't have that program anymore, but I stuck with them and the experience is great, so far.

I've been with Direct Energy for years and since signing up with them, my bill is lower. Also, the staff I've interacted with were friendly. I would recommend them.

Direct Energy provides electricity for all communities and they’re alright. When you flip the switch, the light comes on, so I’m satisfied.

I've used Direct Energy as our energy provider for over 15 years, and I've had a good experience with them. I like Direct Energy because they keep having low rates. Furthermore, their representatives have been very nice and helpful. But there have been times that I went to a different company. One time, I went to Reliant Energy and they were okay. I've also tried going with TXU but they were extremely expensive. Actually, I'm going to have to sign another contract because my electricity rates just went up, so I'm looking for better rates right now.

It's been quite a while since we decided to have a contract with Direct Energy. We went with them because they had lower prices. Overall, I have no complaints.

Friends told me about Direct Energy and our bill is now lower than it usually was. Once, my bill went outrageously high, like $300. Turns out, it was because I was supposed to renew my contract and they didn't send it out and nobody told me about it. But they took care of it. They split the bill up where I won't have to pay the whole $300-something cause I wasn't aware. Other than that, I haven’t had a problem. I'm probably going to tenure with Direct Energy. I'm happy about what I have.

It was time to change and try somebody new, and I liked the plan that was offered to me from Direct Energy better than the ones that had been offered from others. Direct Energy offered free weekends. I would still gonna get charged the service fee but they'll stop the surcharges or any charge on the weekends or others on their free time. Their customer service is also polite and I have no complaints. When I did a set-up where I can get online and check everything out, it was a little confusing at first but after they've walked me through, I found out where I was messing up at it. It's easy now. This would be my third month with them and I've got my bill cut in half. I've already recommended them to a friend.

I have been using Direct Energy for my home for a couple of years. I get good service just like I did with the other company, but Direct Energy was cheaper. Also, the customer service is very good. They usually call me ahead of time when the contract is going to be up. I've always had good conversations with those folks. Everything seems to be going well.

I was with Reliant and I wasn't satisfied with them so I decided to try Direct Energy. A couple of months ago, I got a couple of bills that were a little higher than normal and I don't know what was going on. The first one was expected but the second one drew my attention. Before it happened, my contract had worn out so I called them and they got it corrected immediately. I love it, it was great. I'm well satisfied.

Direct Energy's rates are not as bad as some of the other companies. Everybody overcharges, but they do it less compared to others. I lock in the rates about once a year and the service is good, so I’m glad we have them.

Working with Direct Energy has helped a little bit in the pocketbook. They've been super nice and the gentleman that came to the house was very informative. My service stayed about the same, but I noticed a difference in my bill. It was lower for a little bit but now the bill's staying about the same.

Direct Energy was going through the neighborhood and asked us to sign up and that’s what we did. Their service was fantastic and my bills were a lot lower now. Their sales rep was friendly and he knew what he was talking about. Overall, our experience has been okay.

I was shopping around online when I came across Direct Energy and I liked their price. However, I had a problem with the recent contract that I signed with them. It’s the lowest price point, but there was a misunderstanding between the customer service rep and myself. Other than that, they’ve been good.

I've had Direct Energy for years. I am noticing that I am going to have lower payments because they made me aware that I was paying too much for my kilowatt of about a month or so ago. That was nice because people don't usually say it. I said I get neighborhood assistance and they pay eight to nine months a year. And I never paid attention to what my kilowatts were which I probably should've. But they lowered it for some reason, so I'm excited.

My parents had Direct Energy when I bought the place and I kept it. I'm satisfied with them and I'd recommend them. However, I don't like the go around once I renewed the contract. When my contract expired the first time they tried to call me and let me know to renew. I was paying a higher premium for a long time but nobody gave me a notification and I didn't like that. People should help customers if they're loyal. If they want to keep customers, they need to call and offer the lowest rates if they're loyal customers that pay on time, instead of having somebody shop around and lose you from the get go.

I switched from Penelec to Direct Energy because they promised that it would be less expensive than Penelec and it isn't now. I paid two dollars higher for the last two months. Direct Energy isn't horrible but I'm not getting what I've been promised. I can't say that I'm definitely dissatisfied with them but if somebody asks me how I felt about it, I would just tell them that they're probably better off staying with Penelec.

Everything's all right with Direct Energy. Their service is good and their rate is a little lower.

Before going Direct Energy as my energy provider, I used New York State Electric Gas. It's a lot better rate with Direct Energy. I've never had any issues with their service, and I'm happy and satisfied with it. It's been fine with their team and they give real good customer service.

When I received the written offer I was disappointed to find a gas price much higher than others. I had not been switched over yet. I called to cancel and found out that I only had 3 days to cancel. I feel this is an UNFAIR BUSINESS PRACTICE. I WILL CANCEL DIRECT ENERGY AS SOON AS I CAN.

I used different natural gas provider before, but Direct Energy gave a better price. Plus, I call them when I have a problem and most of the time, they answer my questions. Last time, I called them about my January bill because it was not lowered to the amount it’s supposed to be. They went back, found they hadn't put it on record and said it was their fault. In the end, it worked out all right. I had a little higher gas bill but they gave me a gift certificate to compensate for it. They’ve been really good. I’ve been on a yearly contract with them for about two years. When my contract is about to expire, they send me a notice, but I don’t have to do anything if I want to stay with them. It automatically renews for another year.

I have Direct Energy as the main supplier of my electric and I’m happy with it. I had NYSEG Solutions and when they changed and were going to be going out, they recommended Direct Energy. I’m on disability and when you only make $1,300 a month on disability, it’s hard to pay the bills. Although I know I'm saving a lot because I get heat with the home energy assistance program which paid $401 this year and since it’s been paid, I now get credit coming back from NYSEG where it was overpaid and this will pay. I’m ahead by $316 and I’ve been paying $50 a shot for the last four months. So to keep ahead, I’m gonna have to quit paying up on it to get it used up because the heat has to go by August or by September. Our electricity goes out here all the time but it comes back on real fast. We have so many trees in the area and the trees are always taking over electric lines. They tend to fall out on everything else. But overall, I'm good with Direct Energy.

My wife and I are retired and we're on our fixed income so we have to shop around. We've had Direct Energy for a long time, and while we've had no problems with them, their services could always be cheaper.

They quoted me 20 percent higher than what I'm currently paying. After your contract is up you are set to a variable rate. This company preys on people who say yes to this ridiculous scam. People only need look at their bill to find out. Ask your direct supplier and they will tell you not to do it.

Direct Energy is a no muss, no fuss deliverer of natural gas. We use them and we're completely comfortable with what they do with our natural gas. Our utility company is called Consumers Energy here in Michigan. They bundled the whole deal and we use them until Direct Energy reached out to us. They are the only one in this market that was reaching out for alternate delivery options. Their price was better than Consumers Energy so it was a pretty good choice and a great deal. Consumers Energy still handles everything else and Direct Energy keeps a low profile, which is fine. I don't need to worry about my natural gas deliverer. I'd recommend them.

Working with Direct Energy has kept my lights on and it's been really great. I don't get any problems with the billings, unlike some other companies. They're very polite whenever they have called and they've answered any questions that I've had. The rates have been good and I'm very happy with them right now.

I would like to discuss how Direct Energy charged me 448.13$ more than I would normally pay for my gas in a one year period which adds up to about 2000$ for the period I was with the company. Here are the facts: Consumer Energy is gas provider. I received a letter from Direct Energy stating that they can lower my gas prices. I signed up with them as my supplier. I did not notice this offer will expire in Oct. 2013 and I will be charged variable rates. Direct Energy claims that they sent me two letters back in 2013 letting me know I need to renew to get a fixed rate. Unfortunately I did not receive the letters or I did not notice. During all these years there was no attempt by Direct energy to notify me again.

The reps came through the door and asked if I like to sign up for Direct Energy as a gas supplier. And they said, “I’ll beat Peoples Gas prices.” It was good for a little while, but it is really expensive. It’s like I’m paying Direct Energy and Peoples Gas. They usually charge me $22 for a month. Then they like to play a lot of games one season around because when I had some credit of 100 and something dollars, they’ve put the whole amount for just supplying gas. I called to ask and they said they sent me a letter to reapply for the Direct Energy, and I didn’t respond. So they’re gonna put me on a higher plan. I don’t think that was right. We have a plan I was on. If you suggest that I recertify and I did not reply, it does not mean to go up on my rates. That way, just keep me as the same because I didn’t reply. They charged me two months’ worth of gas supply. It was $99. They took all the credit that I have, and I also have to pay. That was not cool.

Direct Energy is a lot cheaper on the cost compared to my previous provider. My bill is outrageous but I can control it now, and I'm a bit more comfortable with it. I don't worry about it anymore because it's in my range. I have a few more companies who want to talk about changing, but I've been so comfortable with Direct Energy that I'm not talking to the other companies.

So far, I've had a very good experience with Direct Energy. I've used a different company before but Direct Energy's prices were lower.

We’ve been with NYSEG for 40 years and then we got this thing that we were with Direct Energy. We never changed anything so my husband called and was told that we're now with Direct Energy. Then we went back and forth. They gave us six months to change and if we changed at that time, it was gonna cost us $90. My husband didn't want to give them $90 so he said we're gonna sit it out. Then we stayed with Direct Energy because we had a fixed rate and with NYSEG, the rate was variable. We still pay our bill to NYSEG because Direct Energy said they're just gonna supply electricity but we should make the payment to NYSEG. Direct Energy is just doing electricity and NYSEG is responsible for everything else. There’s so many companies involved with this now and it seems the companies are stacking on top of each other and charging their fees. For example, the electric bill is $50, but the time NYSEG puts their price on, it becomes $100 a month.

My regular supplier is PP&L but they're rates are high. So we had Dominion and they're like a credit card. They gave me an introductory rate and all of a sudden I had them for a year and their rates went higher. And then I got in touch with Direct Energy and their rates were good. Recently they got in touch me and the rep told me the rates have gone up a little bit but they're still good so we decided to stay. We could save $20 a month and over a period of a year, that's substantial. My wife and I are both retired and if we can get the lowest rate and more bang for our buck, that's where we go. All in all, I've been happy. Direct Energy is cheaper than everybody and every time I called and talked to somebody, they're very friendly and cordial.

When Direct Energy called me over the phone, they were the cheapest provider at the time, so I signed up with them. Their reps have been good. They're able to answer my questions and they seem professional. Also, I believe I'm getting lower monthly rates so it's been a good experience.

When I was called and talked into getting Direct Energy, I said OK because it sounded good. They're not really my provider, but I get a little bit of discount with them. I pay BGE and BGE pays Direct Energy. Currently, I'm on a budget billing with BGE, so the bill doesn’t change ‘til the end of the year.

I'm on disability and the high prices of my electric bill led me to switch to Direct Energy. Their team's very good and working with them has made my life easier. They're really nice when they come by and they remind me that I have to sign up or they send me a letter reminding me and that helps me out a lot because I have trouble with my memory.

I've had a very good experience with Direct Energy, no problems and I love the price. It's allowed me to have lower bills. They called me and gave me a price that was lower than what I have been paying and lower than anybody else. I have NestEgg Solutions before I switched to Direct Energy. It's been fine with everybody that I've had. I don't lose electricity very often and then I have neighbors who have lost them for weeks. I've gone the most was 48 hours and then that’s when I went out and got a generator.

I'm happy with Direct Energy's service and I'd recommend them. I've been cutting my power usage just by turning lights and junk off.

Direct Energy was the lower rate when I got it but my monthly bills just went up. I'm gonna call and find out why, but if they're gonna increase their rate, they should let their customers know before they do it.

I've had a good experience with the representatives from Direct Energy. They seemed professional and were able to answer any kind of questions I had. Because of the price they offered, I ended up going with them.

Originally I was with another company called Nice Egg Solutions, then Direct Energy took over what they were doing. The price they gave me weren't the cheapest but they offered a 12 month fixed rate which is what I was looking for and was one of the main reasons I decided to go with them. I like to know what my bills are going to be throughout the whole year. Besides just discussing what plans they had I don't have much interaction with Direct Energy. But when I talk with them, it's pleasant and I got no complaints about it. Working with them made my lifestyle simpler. I don't have to worry about what's happening with it. There's one drawback to it but that only applies to your first year with them. If you cancel your services with them before the first year is up, you get charged a $99 fee. But once you get past that first year, they waive the $99 fee. Overall, Direct Energy is simple and provides a lot of options.

Direct Energy's rate made me go with them. I'd recommend them.

Direct Energy gave me a lower rate, so I signed up with them. My monthly bills now go up and down, but overall I'd recommend them.

My contract with the provider I was with before was coming up. I switched to Direct Energy because they had cheaper rates. My monthly bills are lower with Direct Energy.

I’m getting a cheaper rate with Direct Energy so there is definitely going to be savings there and I'm just waiting for my next bill to come in. I got a lot of friends who have them too, and I’ve talked to other people who have the other providers but they went back to Direct Energy. I’ve been with Direct for over 20 years now and they've had different name changes. But I’m happy and I really enjoyed them in the past. They really did good by me. Although it would be nice and better if they keep with the same name. They get somewhat confusing after awhile when they call you and you got to renew it and it’s a different name than what you’re used to. It gets a little complicated.

The service of Direct Energy seems to be very good. The young gentlemen that came by were just very nice. They tried to go over all they had to go over with me. I was having a little difficulty and my son came out and he explained to me what they were explaining. I like that they did a very good job. Last year, I bought air condition because it's pretty hot but the bill has gone down. That's a big help to me because I'm on fixed income. And so far, I like Direct Energy and would recommend them to a friend.

I used New York State Electric and Gas (NYSEG) originally then switched to NYSEG Solutions, which became Direct Energy. Then, after a year, I got a re-app in the mail through Direct Energy and they had my account number. Their rates were less and they guaranteed that they provided the same service as my prior supplier, so I called in to lock my rates. So far, I’m totally happy with their service and my electric bill. It was a very easy experience overall.

I used a different electricity and natural gas provider before. Then, Direct Energy came to my house and their rate was lower than the one I was using. However, I don't have them anymore. But it was okay while I had them.

I had Direct Energy for a long time and did recommend them to my daughter who is living in Coplay, Pennsylvania. I had no trouble with Direct Energy or PPL but I'm always looking for lower rates. And almost every month or two, I'm getting somebody asking me for lower rates. I've switched over now to a lower rate. This new rate is for 24 months without a change. There's no variable in it. That's a good deal because the best I could ever do is a year. They guaranteed for two years at $6.69. I'm willing to try any company as long as it isn't a variable rate. And a couple of years ago, I got burned on a variable rate as everybody did. They switched the rate real high without telling us. And I had some terrible bills for that winter. So, I'm keeping an eye on something like that. I do not want a variable rate anywhere, anytime.

I've used other energy providers in the past, and they're calling all the time. Compared to them, the service of Direct Energy is probably pretty good. However, I haven't seen too much of lowering my energy bills since I used Direct Energy. If they lower my bill, I would think they're a great energy company. Usually, my Direct Energy bill comes to my electric bill. My electric bill was lowered because I was paying over $100, then I tried to call Direct Energy and my electric bill went down to $80. Last month, I got angry when I saw my bill. I called Direct Energy today about my bill and they said there's no reason that bill was so high because they got my payment after they sent the bill out.

I went with Direct Energy because they have a lower price. I had NYSEG before, but with Direct, my bill is a little bit lower and I've had no problems with them. My experience with them has always been good.

I've had Direct Energy for so long, but I called to cancel it several months ago because the bills went up so much. Their rep said, “Well, we sent you a notice after two years and you didn’t respond.” But, I never got any notice whatsoever. She argued with me on the phone about it but I said there's no need to argue because I know I got nothing in the mail. I'm not deranged or I don't have any kind of dementia. I'm fine and I know I never got any notice but she was real rude about it. Then, I called back and a different rep told me they had a fixed rate, that they would lower it and keep it at that. She was so kind and very clear about everything so I said “I’m gonna do some research and I’ll call you back.” And she said fine. I found out the rate was the same with some other companies and lower than others.

I was out trying different electricity and natural gas providers. I had to have another one that I used and I wasn’t happy with them. I went with Direct Energy and I’ve never had an issue. They were good in social skills and everything. It's been a good experience.

I contacted Direct Energy to make a little bit of savings on my energy bill, and so far, the system seems to be working the way it was intended. The reps I talked to were explicit. They had the information that I was asking for and they sent the pamphlet out properly. I've had them for three months now and there's an approximately $5 a month difference in my bill, so I'm satisfied.

We decided to switch to Direct Energy. So far, it's worked out good. I'm very happy with the service. I've only had one year where I complained why I think I paid more than consumers charged. But that is okay. I've never had any trouble with their people. The only thing is when we called to renew, they should say, "This is what consumers is gonna charge and this is what we're charging." They should give both prices, so we know what we're doing.

I have used a different provider before, but Direct Energy is better because I like the prices that they gave me. There's also a big difference in their service, which is very good. Their team was very good too, and everyone has been very nice.

The experience with Direct Energy is good and their service is more than what I use. I could use less than what they’re charging to break it in.

Direct Energy was going to be cheaper than other companies that's why we went with them. So far, I'm happy with the service. The house is warm and we have a couple more dollars in the bank.

Direct Energy was cheaper than my previous provider (PSE&G). But I didn’t like that I had to keep calling to get the good rate. After a certain amount of time, you get switched to a higher rate unless you keep calling and asking them for the lower rate.

When I found Direct Energy online, I decided to go with them because of their cost. Locking in the rate was great. Direct Energy's service has been fine and we haven't had any issues at all.