Cirro Energy Reviews

This company is very deceptive with their prices. I think they are cause if they had full disclosure, people wouldn't use them. When I talked to them they played on the 13 cents they offered and they're correct its lower than anyone else. What they leave out is that TXU is add to your bill for a delivery fee at a minimum of $100 dollars and that fee increase when you use more energy. One time it's $100 the next I could be $125. So your $100 electric bill turns into $225. So whatever your bill is from Cirro they add a delivery of a minimum $100. Then you have to argue about that not being disclosed.

If I was able to I would give 0 stars. Horrible. Just horrible customer service, they speak to you as if you’re an ** and is very condescending. I only used 169.00 worth of electricity but they charged me 377.00 plus and 84.00 charge they never told me about. I don’t know how they are getting away with this, but they need to be investigated and put out of business. There are dozens of bad reviews from CIRRO. More bad than good. Please stop this business, somebody with the power to need to investigate immediately. Trust, I am not the only one that feels this way. How they are in business baffles me.

This company recently took over. My previous service provider has not honored the original contract, which was $249 per month. Since the transition, my experience with them has been extremely disappointing. They have shown a complete lack of customer care and flexibility. When issues arise, it is nearly impossible to reach someone who willing to help or resolve the problem. Their representatives are unprofessional and seem more focused on collecting payments than assisting customers.

"HORRIBLE!!!" Can't wait for my term to expire so I can tell them where to shove it. Not wasting any more time with these clowns. They LIE like there's no tomorrow, and their "customer service" and their "supervisors" even argue and talk over you in conversation. A lot can be contributed to you're speaking to someone who barely speaks English themselves. Has to be based somewhere in Mexico

After 17 years being a loyal customer, who paid their bill on time with Cirro Energy, I hang my hat up on this one for good. A year ago, I Googled a nice review for this company because I had yet to receive bad customer service from them until 90 Days ago. I held off thinking that the customer service was having a bad day or just slow business. Wrong, I learned what the customers who gave low reviews of Cirro lack of good customer service meant.

Cirro has the worst customer service EVER! We pay our money to this company but we can not get any customer service. Consider getting an electric company that has representatives that can help you when you need help. I asked for a supervisor, and he didn't have a clue what he was doing. He said he was located in Mexico. Talked to another supervisor who was in another country, but he wouldn't say what country he was in. Probably the Philippines somewhere. These customer service are sitting at home getting paid, and they could care less. They tell so many lies! They are going to cause Cirro a lot of money when lawsuits come up. I will be one them.

Absolutely the worst company. Have been charging us double TDU charges and when I contacted them about it, they tried to tell me “well, that’s just how it is” I have owned 3 business locations and a home and none of the other companies I have used have ever charged more than the established Centerpoint TDU delivery charge. They had to transfer me to 3 different costumer service agents because no one could figure out why I was being charged more. Last agent told me, “well I don’t know what to tell you, I’ve been on this business for 18 years and that’s just how it is.” DO NOT USE CIRRO.

We signed up with a 3 year contract back in May of 2023. The last time they billed correctly was Dec 2023. Though starting in Aug of 2023 it became "iffy"... I gave them the benefit of doubt and called to advise they made a error. I advised that because I wasn't making the 2000kwh for a couple of months, it looked like it kicked out my contract price. Even when I was over 2000, they were still charging the same price as if I was below 1000 - anyone that has reviewed the EFL or whatever it's called, knows this is all horseshit to begin with, but we play this stupid game.

I am having to get an attorney. Cirro stole money from me and refused to take accountability for their mistake. My bank confirmed that I made a payment that was never returned, but Cirro insistS that it was a returned payment, even though the payment has been out of my account for more than a month. I had to cancel my contract or I would be without power because of their mistake because my bank wouldn't be able to return the money disputed until after my power would be turned off and I don't have $300 lying around until then. I was charged an additional $400 for canceling the contract, but had no other choice. This has lowered my grades in classes due to the constant back and fourth. They WILL NOT take accountability and be happy to steal from you.

Don’t anticipate cooperation from them. I was a loyal customer for three years, always paying my bills promptly. However, due to a barrage of emails indicating that my contract was nearing its end, I unintentionally switched providers a bit too soon. Despite my polite attempts to communicate with them, they declined to waive the early transfer fee or offer any form of compromise. That is their choice. Interestingly, they mentioned that if I were to return, they could dismiss the fee. But, this would result in a penalty from my current provider. In the end they get $200 for nothing but lose a customer for life.