Cirro Energy Reviews

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About Cirro Energy

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Cirro Energy delivers residential and commercial electricity services. Operating primarily in Texas, it features flexible rate plans, budget billing and online account access.

Pros
  • Good value for the price
  • Reliable service with minimal outages
Cons
  • Poor communication from customer service

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Cirro Energy Reviews

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    How do I know I can trust these reviews about Cirro Energy?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    PricePunctuality & SpeedStaffBillingRates

    Reviewed Dec. 26, 2025

    This company is very deceptive with their prices. I think they are cause if they had full disclosure, people wouldn't use them. When I talked to them they played on the 13 cents they offered and they're correct its lower than anyone else. What they leave out is that TXU is add to your bill for a delivery fee at a minimum of $100 dollars and that fee increase when you use more energy. One time it's $100 the next I could be $125. So your $100 electric bill turns into $225. So whatever your bill is from Cirro they add a delivery of a minimum $100. Then you have to argue about that not being disclosed.

    So then I switch companies and now I have an $800 cancelation fee. And I've already sent them $50 on that but apparently that's not paying it fast enough and on their timeline, so they already sent me to collection even though I made payment towards paying it off. They don't care about the customer. All they care about is the money. Like most people have $800 to pay that immediately. So if you go with them and end up with a $500 or more bill like I did, to end up finding up about the surprise extra fluctuating charges like I did, you were warned. So if you live in North Texas area stay away from this Trash company.

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    Customer ServicePrice

    Reviewed Nov. 13, 2025

    If I was able to I would give 0 stars. Horrible. Just horrible customer service, they speak to you as if you’re an ** and is very condescending. I only used 169.00 worth of electricity but they charged me 377.00 plus and 84.00 charge they never told me about. I don’t know how they are getting away with this, but they need to be investigated and put out of business. There are dozens of bad reviews from CIRRO. More bad than good. Please stop this business, somebody with the power to need to investigate immediately. Trust, I am not the only one that feels this way. How they are in business baffles me.

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      Contract & TermsTechStaffBillingResolution

      Reviewed Oct. 16, 2025

      This company recently took over. My previous service provider has not honored the original contract, which was $249 per month. Since the transition, my experience with them has been extremely disappointing. They have shown a complete lack of customer care and flexibility. When issues arise, it is nearly impossible to reach someone who willing to help or resolve the problem. Their representatives are unprofessional and seem more focused on collecting payments than assisting customers.

      Despite my efforts to communicate and make reasonable payment arrangements, the company refuses to cooperate or offer any understanding. Instead, they threaten disconnection for even the smallest balances once cutting off my service over just $23. Their practices feel unfair and inconsiderate, especially compared to the reliable and respectful service I received from the original company. Do not use them. Rip off company. I will be reporting to BBB.

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      Customer ServicePunctuality & SpeedHonesty & Transparency

      Reviewed Sept. 4, 2025

      "HORRIBLE!!!" Can't wait for my term to expire so I can tell them where to shove it. Not wasting any more time with these clowns. They LIE like there's no tomorrow, and their "customer service" and their "supervisors" even argue and talk over you in conversation. A lot can be contributed to you're speaking to someone who barely speaks English themselves. Has to be based somewhere in Mexico

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      Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

      Reviewed Aug. 12, 2025

      After 17 years being a loyal customer, who paid their bill on time with Cirro Energy, I hang my hat up on this one for good. A year ago, I Googled a nice review for this company because I had yet to receive bad customer service from them until 90 Days ago. I held off thinking that the customer service was having a bad day or just slow business. Wrong, I learned what the customers who gave low reviews of Cirro lack of good customer service meant.

      Today, they have lousy, rude, unprofessional, thieves for customer representatives, which makes them the worst utility company to give your hard earn money to. Within the last 90 days, they have manage to rip me off for over $3,000 plus keep my $500.00 deposit which by word of mouth says after you are a customer for two years the deposit is supposedly returned to you, but they have no paperwork to support that. So if you put up a large deposit to get their service, expect not to receive it back.

      No help from the Public Texas Commissioners on this either. There is nowhere in Texas to stop these thieves from stealing your deposits, and regulating these high utilities bills. We the people of Texas have NO HELP!!!! If you have Cirro Energy, RUN, RUN, RUN... After being a loyal customer for 17 years, and over paying for utilities, I give up after this last 90 days stretch. Good Luck for all you who signed up for this nightmare. A 17 Year Old Formal Loyal Customer, but Never Again.

      Mark S.

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      Customer ServiceStaffHonesty & Transparency

      Reviewed July 8, 2025

      Cirro has the worst customer service EVER! We pay our money to this company but we can not get any customer service. Consider getting an electric company that has representatives that can help you when you need help. I asked for a supervisor, and he didn't have a clue what he was doing. He said he was located in Mexico. Talked to another supervisor who was in another country, but he wouldn't say what country he was in. Probably the Philippines somewhere. These customer service are sitting at home getting paid, and they could care less. They tell so many lies! They are going to cause Cirro a lot of money when lawsuits come up. I will be one them.

      I am an attorney, and I am writing up paperwork now to sue them. I also have the call recorded. I told the representative I was recording, and they all said, "Ok, oh well." It's sad when we Americans are the ones keeping this company in business, but they will not give us customer service. Please don't consider this company!!!

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      PriceStaff

      Reviewed May 30, 2025

      Absolutely the worst company. Have been charging us double TDU charges and when I contacted them about it, they tried to tell me “well, that’s just how it is” I have owned 3 business locations and a home and none of the other companies I have used have ever charged more than the established Centerpoint TDU delivery charge. They had to transfer me to 3 different costumer service agents because no one could figure out why I was being charged more. Last agent told me, “well I don’t know what to tell you, I’ve been on this business for 18 years and that’s just how it is.” DO NOT USE CIRRO.

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      Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

      Reviewed March 8, 2025

      We signed up with a 3 year contract back in May of 2023. The last time they billed correctly was Dec 2023. Though starting in Aug of 2023 it became "iffy"... I gave them the benefit of doubt and called to advise they made a error. I advised that because I wasn't making the 2000kwh for a couple of months, it looked like it kicked out my contract price. Even when I was over 2000, they were still charging the same price as if I was below 1000 - anyone that has reviewed the EFL or whatever it's called, knows this is all horseshit to begin with, but we play this stupid game.

      They advised that because of Oncor Emergency Preparedness -ONCOR's charges increased, but that it will be coming back down since the winter of 2023 was not as bad as predicted. They referred me to Oncor to have this adjusted. Oncor doesn't have customer records. They do not deal with the public at all other than repairs. They do not even have a billing system for service for us regular folks. This pissed me off, but I let it go. Thinking the corrections would arrive. They did not.

      After several months of improper billing, I called back. I was given the canned text of "Our price has remained the same. The price you signed up with. It has not changed." Regardless of anything I said, they simply repeated that same line. VERBATIM. The additional charge is Oncor's fault. You need to call them. Yes, having worked for the phone company for many years, I am fully aware of the charges that increase and rather than the company pay them, they pass them on to the customer. However, my 3 year contract is with Cirro. There is an ETF if I leave. I honor my contract. They breach theirs.

      The contract I have is NOT WITH ONCOR. I don't care if Oncor raised their service provider fee to Cirro by 1 BILLION dollars. My contract (between Cirro and myself) is for 11.5 cents for 2000+; 12.5 for 1000-1999; and 13.8 for 500-999. That is my contract. Simply honor the crap you're selling. Simple as that. Stop with the, "well, when Oncor raises our rate, we transfer that increase to all our customers, else we won't make a billion dollar profit on every 100,000 customers." (numbers are exaggerated or spot on, I don't really know, but you get my point)

      I do not recommend this company. I understand that the prices everywhere are insane and they will more than likely get you with a lower rate, but be prepared to be screwed. Maybe in the long run it will all average out (the cost of another company whose charge is higher today, but will be lower in a year vs sticking with them) But remember, you won't be able to switch unless you want to pay them $400 for an Early Termination Fee. When they can't be bothered to honor the contract you signed, shouldn't they pay us the $400 for breach of said contract?

      I also do not recommend them because their customer service is horrid. They do not listen, they just read canned text from a screen. They believe there is no management system in place and that any billing issues can just be referred to Oncor (or whoever the main provider - this is who comes to actually FIX downed lines and service ie AEP, CPL, whoever), who I assure you, CAN NOT help with billing. I know several people who use Cirro who are also extremely unhappy. The list of "why" is long.

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      TechPriceBillingHonesty & Transparency

      Reviewed Sept. 24, 2024

      I am having to get an attorney. Cirro stole money from me and refused to take accountability for their mistake. My bank confirmed that I made a payment that was never returned, but Cirro insistS that it was a returned payment, even though the payment has been out of my account for more than a month. I had to cancel my contract or I would be without power because of their mistake because my bank wouldn't be able to return the money disputed until after my power would be turned off and I don't have $300 lying around until then. I was charged an additional $400 for canceling the contract, but had no other choice. This has lowered my grades in classes due to the constant back and fourth. They WILL NOT take accountability and be happy to steal from you.

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      Customer ServiceTechPunctuality & SpeedRefunds & PayoutsBilling

      Reviewed May 3, 2024

      Don’t anticipate cooperation from them. I was a loyal customer for three years, always paying my bills promptly. However, due to a barrage of emails indicating that my contract was nearing its end, I unintentionally switched providers a bit too soon. Despite my polite attempts to communicate with them, they declined to waive the early transfer fee or offer any form of compromise. That is their choice. Interestingly, they mentioned that if I were to return, they could dismiss the fee. But, this would result in a penalty from my current provider. In the end they get $200 for nothing but lose a customer for life.

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      Cirro Energy author review by ConsumerAffairs Research Team

      Cirro is an NRG company that provides electricity to Texans. The company has plans that cater to both residential consumers and businesses.

      • Parent company: Because Cirro is now a part of the NRG family, customers have access to the resources of a Fortune 500 Company that serves the entire state of Texas.

      • Plans: Cirro is known for offering a range of plans that help customers save money, including fixed and variable rate plans.

      • Eco-friendly: Cirro Energy offers plans that provide electricity with 100 percent green sources.

      • Bureaucracy: Because Cirro has been acquired by NRG, the company feels larger and there are more bureaucratic offices and services to deal with.

      • Online presence: Cirro Energy’s web presence is not as extensive as many power companies in Texas.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Cirro Energy Company Information

      Company Name:
      Cirro Energy
      Address:
      PO Box 700608
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75370
      Country:
      United States
      Website:
      www.cirroenergy.com