Cirro Energy Reviews

This company is very deceptive with their prices. I think they are cause if they had full disclosure, people wouldn't use them. When I talked to them they played on the 13 cents they offered and they're correct its lower than anyone else. What they leave out is that TXU is add to your bill for a delivery fee at a minimum of $100 dollars and that fee increase when you use more energy. One time it's $100 the next I could be $125. So your $100 electric bill turns into $225. So whatever your bill is from Cirro they add a delivery of a minimum $100. Then you have to argue about that not being disclosed.

If I was able to I would give 0 stars. Horrible. Just horrible customer service, they speak to you as if you’re an ** and is very condescending. I only used 169.00 worth of electricity but they charged me 377.00 plus and 84.00 charge they never told me about. I don’t know how they are getting away with this, but they need to be investigated and put out of business. There are dozens of bad reviews from CIRRO. More bad than good. Please stop this business, somebody with the power to need to investigate immediately. Trust, I am not the only one that feels this way. How they are in business baffles me.

This company recently took over. My previous service provider has not honored the original contract, which was $249 per month. Since the transition, my experience with them has been extremely disappointing. They have shown a complete lack of customer care and flexibility. When issues arise, it is nearly impossible to reach someone who willing to help or resolve the problem. Their representatives are unprofessional and seem more focused on collecting payments than assisting customers.

"HORRIBLE!!!" Can't wait for my term to expire so I can tell them where to shove it. Not wasting any more time with these clowns. They LIE like there's no tomorrow, and their "customer service" and their "supervisors" even argue and talk over you in conversation. A lot can be contributed to you're speaking to someone who barely speaks English themselves. Has to be based somewhere in Mexico

After 17 years being a loyal customer, who paid their bill on time with Cirro Energy, I hang my hat up on this one for good. A year ago, I Googled a nice review for this company because I had yet to receive bad customer service from them until 90 Days ago. I held off thinking that the customer service was having a bad day or just slow business. Wrong, I learned what the customers who gave low reviews of Cirro lack of good customer service meant.

Cirro has the worst customer service EVER! We pay our money to this company but we can not get any customer service. Consider getting an electric company that has representatives that can help you when you need help. I asked for a supervisor, and he didn't have a clue what he was doing. He said he was located in Mexico. Talked to another supervisor who was in another country, but he wouldn't say what country he was in. Probably the Philippines somewhere. These customer service are sitting at home getting paid, and they could care less. They tell so many lies! They are going to cause Cirro a lot of money when lawsuits come up. I will be one them.

Absolutely the worst company. Have been charging us double TDU charges and when I contacted them about it, they tried to tell me “well, that’s just how it is” I have owned 3 business locations and a home and none of the other companies I have used have ever charged more than the established Centerpoint TDU delivery charge. They had to transfer me to 3 different costumer service agents because no one could figure out why I was being charged more. Last agent told me, “well I don’t know what to tell you, I’ve been on this business for 18 years and that’s just how it is.” DO NOT USE CIRRO.

We signed up with a 3 year contract back in May of 2023. The last time they billed correctly was Dec 2023. Though starting in Aug of 2023 it became "iffy"... I gave them the benefit of doubt and called to advise they made a error. I advised that because I wasn't making the 2000kwh for a couple of months, it looked like it kicked out my contract price. Even when I was over 2000, they were still charging the same price as if I was below 1000 - anyone that has reviewed the EFL or whatever it's called, knows this is all horseshit to begin with, but we play this stupid game.

I am having to get an attorney. Cirro stole money from me and refused to take accountability for their mistake. My bank confirmed that I made a payment that was never returned, but Cirro insistS that it was a returned payment, even though the payment has been out of my account for more than a month. I had to cancel my contract or I would be without power because of their mistake because my bank wouldn't be able to return the money disputed until after my power would be turned off and I don't have $300 lying around until then. I was charged an additional $400 for canceling the contract, but had no other choice. This has lowered my grades in classes due to the constant back and fourth. They WILL NOT take accountability and be happy to steal from you.

Don’t anticipate cooperation from them. I was a loyal customer for three years, always paying my bills promptly. However, due to a barrage of emails indicating that my contract was nearing its end, I unintentionally switched providers a bit too soon. Despite my polite attempts to communicate with them, they declined to waive the early transfer fee or offer any form of compromise. That is their choice. Interestingly, they mentioned that if I were to return, they could dismiss the fee. But, this would result in a penalty from my current provider. In the end they get $200 for nothing but lose a customer for life.

Cirro Energy is a complete rip off. They make it very confusing when you are renewing your service. One thing, they are great at the beginning, but as in many other online reviews, they will manipulate you with their renewal offers so they can fleece you for hundreds of dollars. This company is a scam. Avoid at all costs.

Cirro is pushing a home warranty for AC, alliances, and electrical wiring. DO NOT BUY this product. Allied Warranty is the warranty provider and it is a FRAUD. Shame on Cirro for even selling this CRAP. After 2 + weeks of getting the run around after they came out and advised that a new AC coil was needed, I can't get anyone to give me answers. It is a reflection of Cirro's poor judgment in getting into a business deal with a company that is engaged in deceit.

They will rip you off as soon as your contract expires. No notification of an expiring contract, even though they are adamant one was sent. Then they will not do anything to save a customer. I would strongly not recommend this company.

Worst company and they charge you too much. $440 in one month and $660 in month and half, I changed them and with the electric company I received the bill and it’s $92. Cirro Energy need to be investigated, this company is very bad, stay away from them.

Originally was with Discount Power. Cirro took over the contract and didn't honor the rate contract made with Discount. When spoke to rep - they took the info and said it would take 2-3 months to do the investigation and nothing happened.

Last year in 2019 a fraudulent account showed up on my credit report for Cirro Energy. I had contacted them. I got them all the documentation proving that it's not my account they wanted and they removed it from my credit report. A year later it has shown back up. I called again and they're telling me they have no record of me submitting anything. They allowed somebody to use my information to open up a fraudulent account, I've never even been to the state of Texas and I never care to go to the state of Texas because they allow people to do stuff like this and once again I'm wasting numerous hours trying to get something that is not mine removed and they are refusing to help me.

The prices are great but they don't really work with you when you need help to arrange payment extensions. My electricity will be cut off even though I have a year old and 3 other kids and I don't have the money to pay the bill right now. It is due for cutoff on the 29th and I asked to get payment extension until February 4th to pay the whole amount which is only about $110 with the late fee. They said no that there was they regrettably could not help me. The customer service rep name was Dahlia.

I've been with Cirro for several years and for the first time I didn't receive a bill for months and then all of a sudden I started getting disconnection notices with different dates and amounts. I called them to ask the correct amount because when I tried to pay it online the amount was different than on the invoice. In the process, I simply asked the rep if their billing issues had been resolved and she proceeded to ask me what billing issues. I told her I hadn't received a statement in months and when I did it was all different amounts with different dates.

I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on AutoPay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my card on file for autopay. The site was glitchy and I had to re-enter my information twice before it registered. So now it is January 6 and my service has been disconnected. Since I am on paperless billing I receive a communication through my email. Apparently something went wrong with the autopay yet I was not notified by email. Instead they just added late fees for two months and sent a disconnect notice in the mail some time in December. Since my mail is being forwarded at the moment I only received the mail today January 6. When I explained I that I received no notification by email and that the website was having problems I expected them to remove the fees and reinstate my service.

Very bad organization. We moved out of our apartment months ago and still receiving angry letters to pay for the electricity of the old place (!) Talk to the customer service multiple times, they say they fixed it. But still we are getting threatening letters to pay... You will never have our business again.

I am new to Texas and I contacted CIRRO Energy because the previous owner of my home had use them. I started service on 11/7/2019 before the previous owner disconnected his service. Everything was going well until 11/11/2019, My husband and I had a contractor checking our plumbing at the house. I had just taken my diabetes medication. We had just walked into the kitchen to begin preparing our breakfast when all of the power in my home went out. 11/11/2019 9:00AM electric in the house was turned off. 9:15 AM I immediately called Cirro and was told that there is a power outage in the area and our power would be restored sometime today. When I insisted for her to check further, I was told that I had to contact Oncor. I went outside and asked my neighbors to the right and left of me did they have power and they had power.

Spoke with supervisor on both 8/27/19 and 8/28/19 (Victor - employee #**) regarding miscommunication from employee on terms of contract renewal. Supervisor pulled recording of conversation. The supervisor, my husband, and I listened to recording together. After a heated discussion about what was stated, the supervisor admitted to my husband that I was correct in my understanding of what I was promised and that the employee provided incorrect information due to an error in Cirro Energy's system. We were promised a follow-up phone call on Friday, August 30th to provide either a resolution or at the very least, a status update. Two phone numbers were provided. No return phone was made on the date promised. It is Wednesday, September 4th with no contact from Cirro Energy.

I had a one year plan and without my permission they rolled me into another 12 month plan. A day after the new plan started, I received an email notification. I immediately called to question this mistake that Cirro made. They refused to let me out of the contract that I did not enter. Their rationale was that there was some type of election made in March, but they had never seen anything like this before. This was a scam to keep me from changing electric companies without paying a penalty. Do not trust Cirro.

CIRRO has been a great company for me since 2002. It's really sad that people come on sites like this and make up horror stories about the company to try to affect other folks purchases. I worked for a company once and they REQUIRED their salespeople to spend 2 hours each week going on sites like this to make up stories about their competition. CIRRO is the "NO NON-SENSE" company and is owned by the same company that owns RELIANT & GREEN MOUNTAIN… NRG. No reason that you won't be happy with CIRRO.

I have been with Cirro for over five years. They’ve had the lowest rates and I’ve never had an issue with the customer service. Until my renewal came up last February. I was convinced to do average billing for a year to keep my rates low and constant. The customer service agent calculated what my payments would be every month for a whole year. It came out to be “around” $114 per month. Not bad for a 2000 square foot home in the middle of summer! Yes, please. Sign me up! Well... the first month was as promised. But slowly my bill has been getting higher, and higher, and higher to where I’m paying nearly $215 for the month of November when last year the bill was less than $64. I then called in to find out why I'm not being charged the announced $114 and was told I was not on average billing, but on a month to month plan. I was then told to change to a fixed yearly plan for 12 mo, which I did.

Changed my energy provider to Cirro, and in all the hassle, forgot to pay the first bill. Instead of sending a payment reminder like every other company does, they disconnected the service. Customer service claims they sent an email and a paper notice. Neither of them came through. I NEVER trash any emails coming from companies I’ve got contracts with, so I am 100% sure after triple checking, that there was no reminder. And no paper notification either, I was told to check with the postal services. I hope they have existing email notification system in place for payment reminders, otherwise we sure will be going through this same discussion and our relationship will be short lived!

Cirro messed me up with the plan I thought I was enrolling in, canceling my contract, and now not posting my first bill. I wish I had read reviews. I have to deal with these for the next 12 months. Please be aware. If you want the $50 credit, do it online. Do not trust any rep you speak to. Some will tell you what you want to hear.

CIRRO Energy is the biggest mistake we've ever made in choosing an electric company. They are known, to me, for their "Price Gouging" (price gouging is a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent). I will never enroll in their services again (even if they are the cheapest at the time). 9 percent rate went to 14 automatically and quickly & without real justification ($200 bill to $450 in a flash and nothing you can do about it).

Just like Tammy of Tyler, I canceled my account with Cirro Energy December, 2014 and paid it in full. Cirro even confirmed this over the phone. I was sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. It's not even the final payment they are referring to! It's the August, 2014 payment! The first collection company closed the account because they couldn't substantiate it - since it was paid in full and I sent the cancelled checks for proof.

I canceled my account with them two years ago and paid it in full. Cirro even confirmed this over the phone. They even sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency on the same account. Do yourself a favor and stay away from Cirro Energy!

My contract with my current provider was expiring. I thought shopping for a new provider and switching would be overwhelming and put it off till the last minute. I asked my current provider for their best rate and I was about to renew. Then I saw an ad for Cirro Energy on TV while I was getting ready for work and later that day, I saw something in my social feed. I clicked the link on a whim and the plans were simple and had low rates. Literally TWO minutes later I was signed up! The best part is I didn't even have to call my current provider to cancel, they did it for me. Also, in less than 5 minutes I had a confirmation email outlining everything. I can't believe something I put off for so long was so EASY! I should have switched sooner.

I used this company in 2014 and had a good experience. Basically, they didn't cut off my power and I never missed a bill so never had to contact them. When I signed up again in 2016, it looked like the company had changed. Their logo, website, everything was different. I can't speak of their customer service before, but now it is provided by untrained (uncaring) high school age kids who could care less if they help you or not. Further, they will lie, they have changed my due date by a week and immediately started their disconnect letters again to the point that they harass and embarrass you with disconnect letters that are premature and unwarranted. My credit score stays between 825 and 842 on Credit Karma.

They are very nice to me and are always ready to help me with anything that I need help with. They are always kind and patient with me. The amount I have to pay for the services is reasonable. So that is why I don't have any problems with it. It is a good bargain to use the services. It seems to even be worth more than the price that is supposed to be paid. It is a certain thing to be able to count on. It is always there when I want it and it always works when I want it to. That good to have.

They have a great customer service. They go out of their way to help you and are very friendly. The bill accuracy was good. It was very easy to read and understand what I was being charged for unlike other companies that it seems to be in foreign language. The value is great. Way better than other electric companies that I have used. It seems to be that you get great value compared to what you are paying for. No problems at all and there was no outages. Great and awesome reliability. I'd recommend because it is very reliable.

Customer service is great. They take care of you. You're not on hold forever. They take you to the direct department that you need to get to without the whole time and when you get to that department you're satisfied. The bill accuracy is great. It breaks it down to every usage. Easy to understand and does not have all the confusing usages that Southern California and the gas company have. The value is great. We don't spend a lot with the Southern California Edison and the gas company we were spending triple amounts and we are spending now. It's great we don't have outages. We don't have the people coming out to shut it off and on. We don't have them calling us to let us know if we're late. It's just no hassle.