Cirro Energy

Cirro Energy Reviews

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Cirro Energy Reviews

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    Page 2 Reviews 10 - 40
    Customer Service

    Reviewed Dec. 30, 2019

    Very bad organization. We moved out of our apartment months ago and still receiving angry letters to pay for the electricity of the old place (!) Talk to the customer service multiple times, they say they fixed it. But still we are getting threatening letters to pay... You will never have our business again.

    Customer ServiceStaff

    Reviewed Nov. 13, 2019

    I am new to Texas and I contacted CIRRO Energy because the previous owner of my home had use them. I started service on 11/7/2019 before the previous owner disconnected his service. Everything was going well until 11/11/2019, My husband and I had a contractor checking our plumbing at the house. I had just taken my diabetes medication. We had just walked into the kitchen to begin preparing our breakfast when all of the power in my home went out. 11/11/2019 9:00AM electric in the house was turned off. 9:15 AM I immediately called Cirro and was told that there is a power outage in the area and our power would be restored sometime today. When I insisted for her to check further, I was told that I had to contact Oncor. I went outside and asked my neighbors to the right and left of me did they have power and they had power.

    I called CIRRO back and spoke to Supervisor Glinda and explained that there was no power outage in the area but our power was out. She informed me that there was a request to disconnect service. I explained that just enrolled on 11/7/2019 so how is there a disconnect after four days and I did not request a disconnect. She said she would get services turned back on that day. I asked her how long it would take? It was 9:22AM. She said that it would take 2 hours for ONCOR to get the call and then another 2 hours for them to turn it on but we would have service sometime today. I informed her that I am a diabetic and need expedited services at which she said there was nothing she could do. But she will give me a $10.00 credit. I felt insulted and told her that $10.00 don't help. I need my electric restored. She said it will happen sometime today.

    I hung up and called ONCOR and spoke to a Supervisor who informed me that there is something that she could have done. She could use SafetyNet that is specifically designed for this type of situation to expedite my services. All she had to do was put the information into SafetyNet and it would generate an email and they could have had my services restored within an hour. He also confirmed that the disconnect order came in to terminate services on 11/10/2019 at 3:03PM from CIRRO. I called CiRRO back and spoke to another Supervisor, Daniel at 10:26 AM and explained the situation. He informed me that someone requested for service to be terminated on 11/11/2019. The request was sitting in the system when I switched the services over.

    My question was how was there no termination of that order when I established service on 11/7/2018. I established service under my name that is different from the previous account holder and they gave me a new account number. He said that they could not stop the order on someone else account. In order to get the service back on, he had to re-enroll me which meant that Glinda never put the order in and now an hour has been wasted. He re-enrolled me with a new account number. During his enrollment, he read the script that said that I would have to pay the disconnect fee, reconnect fee and some other fee. I told him to waive those charges. When I asked what happens to the electric bill from 11/7/19 to 11/11/2019 since they couldn’t stop the termination on someone else’s account. I suspected that they would probably double bill both of us. He said I will get a final bill.

    I told him that I dispute the final bill since I cannot make changes and they could not override the termination for my account that I did not request. In that case, I feel that I am not responsible. He set up the order and said it was pending. When I asked him to expedite the authorization to ONCOR because the supervisor was waiting for the order to come through, he said there was nothing he could do. He could not use safety net because I was a new customer. He said there was nothing else he could do even though I was explaining that the Oncor Supervisor was on the other phone and telling me that SafetyNet is designed to correct errors like this. I told him that I was unhappy and not satisfied with his services and requested to speak to his supervisor. He told me that he would email him and his supervisor will contact me within 24 hours. There was nothing more he could do. He had put in the order.

    I asked him if this was the type of service that I can look forward to with this company and he still maintained that he did everything that he could. At 12:14PM I called back and got supervisor Hector and explained the situation. He confirmed that the order was pending in the system but would have to be verified by someone then it would go to Oncore for delivery. Meanwhile the supervisor from ONCOR was waiting for the order to connect us. Hector told me that it will take two hours and another 2 hours for Oncor to come out.

    During the course of the phone call the electric was restored. I think the Supervisor at Oncor stepped in because Hector was still waiting for the third party to verify my pending order. Hector then told me that they have until 5pm or the next day before I will get services. The fact that I was a diabetic had no urgency to him. My condition would have to be verified and he would send me the forms via email to have the doctor complete. After I hung up, I called and switched to Reliant Energy. I am not paying any bills, cancellation fees, reconnect fees, or disconnect fees from this company. They had very poor customer service. Everyone followed the same script. “They understand but there is nothing they could do.” I just think that no one wanted to admit they made a mistake and because it was a holiday, they didn’t want to do any additional work.

    Customer ServiceContract & TermsStaff

    Reviewed Sept. 4, 2019

    Spoke with supervisor on both 8/27/19 and 8/28/19 (Victor - employee #**) regarding miscommunication from employee on terms of contract renewal. Supervisor pulled recording of conversation. The supervisor, my husband, and I listened to recording together. After a heated discussion about what was stated, the supervisor admitted to my husband that I was correct in my understanding of what I was promised and that the employee provided incorrect information due to an error in Cirro Energy's system. We were promised a follow-up phone call on Friday, August 30th to provide either a resolution or at the very least, a status update. Two phone numbers were provided. No return phone was made on the date promised. It is Wednesday, September 4th with no contact from Cirro Energy.

    Contract & TermsSales & Marketing

    Reviewed Aug. 4, 2019

    I had a one year plan and without my permission they rolled me into another 12 month plan. A day after the new plan started, I received an email notification. I immediately called to question this mistake that Cirro made. They refused to let me out of the contract that I did not enter. Their rationale was that there was some type of election made in March, but they had never seen anything like this before. This was a scam to keep me from changing electric companies without paying a penalty. Do not trust Cirro.


    Reviewed July 3, 2019

    CIRRO has been a great company for me since 2002. It's really sad that people come on sites like this and make up horror stories about the company to try to affect other folks purchases. I worked for a company once and they REQUIRED their salespeople to spend 2 hours each week going on sites like this to make up stories about their competition. CIRRO is the "NO NON-SENSE" company and is owned by the same company that owns RELIANT & GREEN MOUNTAIN… NRG. No reason that you won't be happy with CIRRO.

    Customer ServicePriceStaff

    Reviewed Dec. 20, 2018

    I have been with Cirro for over five years. They’ve had the lowest rates and I’ve never had an issue with the customer service. Until my renewal came up last February. I was convinced to do average billing for a year to keep my rates low and constant. The customer service agent calculated what my payments would be every month for a whole year. It came out to be “around” $114 per month. Not bad for a 2000 square foot home in the middle of summer! Yes, please. Sign me up! Well... the first month was as promised. But slowly my bill has been getting higher, and higher, and higher to where I’m paying nearly $215 for the month of November when last year the bill was less than $64. I then called in to find out why I'm not being charged the announced $114 and was told I was not on average billing, but on a month to month plan. I was then told to change to a fixed yearly plan for 12 mo, which I did.

    However I still am being charged over $200 for $80 of actual usage. When I called in I was informed I'm still on average billing! then the agent tried to convince me I was saving money by being on this budgeting tool which now was no longer a plan. When I asked to be removed from average billing I was told I would have to pay the lower rates I was not charged (this has been the most expensive year in charges despite having the same usage as previous years). Cirro practices dishonest pricing practices, fooling customer into 'plans' that allow them to charge more money for the same service. Please do not sign up thinking you are going to get a lower rate.

    Customer Service

    Reviewed July 10, 2018

    Changed my energy provider to Cirro, and in all the hassle, forgot to pay the first bill. Instead of sending a payment reminder like every other company does, they disconnected the service. Customer service claims they sent an email and a paper notice. Neither of them came through. I NEVER trash any emails coming from companies I’ve got contracts with, so I am 100% sure after triple checking, that there was no reminder. And no paper notification either, I was told to check with the postal services. I hope they have existing email notification system in place for payment reminders, otherwise we sure will be going through this same discussion and our relationship will be short lived!

    Contract & TermsStaff

    Reviewed April 11, 2018

    Cirro messed me up with the plan I thought I was enrolling in, canceling my contract, and now not posting my first bill. I wish I had read reviews. I have to deal with these for the next 12 months. Please be aware. If you want the $50 credit, do it online. Do not trust any rep you speak to. Some will tell you what you want to hear.

    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 31, 2018

    CIRRO Energy is the biggest mistake we've ever made in choosing an electric company. They are known, to me, for their "Price Gouging" (price gouging is a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent). I will never enroll in their services again (even if they are the cheapest at the time). 9 percent rate went to 14 automatically and quickly & without real justification ($200 bill to $450 in a flash and nothing you can do about it).

    Customer Service experience was a joke. We've used Stream Energy and several other electric companies in our lifetime and when our contracts ended with them they renewed it at a higher rate (month to month like everyone else does) but the rate increased a couple of cents "for years"... BUT NOT CIRRO, they almost doubled our rate (according to their CS it was basically done... because they can). I'm all for profit but what they did to the rates feels like robbery. I plan to contact Public Utility Commission about my experience with CIRRO (on 2 different properties we own they did the same thing). This doesn't seem right or legal (otherwise all the other companies would be doing it!).

    Verified purchase
    Customer Service

    Reviewed Aug. 28, 2017

    Just like Tammy of Tyler, I canceled my account with Cirro Energy December, 2014 and paid it in full. Cirro even confirmed this over the phone. I was sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. It's not even the final payment they are referring to! It's the August, 2014 payment! The first collection company closed the account because they couldn't substantiate it - since it was paid in full and I sent the cancelled checks for proof.

    That was February, 2015. July 26, 2017 I received a notice from a second collection agency on the same account. Now I'm having to fight them! When trying to reach Cirro Corporate office, I only get Mexico... they say they don't have the corporate office phone number. I requested to be transferred to the corp. office or to the Richardson, TX office, after being transferred three times, all to Mexico, they hung up on me!! Do yourself a favor and stay away from Cirro Energy!

    Verified purchase

    Reviewed Aug. 5, 2017

    I canceled my account with them two years ago and paid it in full. Cirro even confirmed this over the phone. They even sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency on the same account. Do yourself a favor and stay away from Cirro Energy!

    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed July 21, 2017

    My contract with my current provider was expiring. I thought shopping for a new provider and switching would be overwhelming and put it off till the last minute. I asked my current provider for their best rate and I was about to renew. Then I saw an ad for Cirro Energy on TV while I was getting ready for work and later that day, I saw something in my social feed. I clicked the link on a whim and the plans were simple and had low rates. Literally TWO minutes later I was signed up! The best part is I didn't even have to call my current provider to cancel, they did it for me. Also, in less than 5 minutes I had a confirmation email outlining everything. I can't believe something I put off for so long was so EASY! I should have switched sooner.

    Customer ServiceStaff

    Reviewed April 17, 2017

    I used this company in 2014 and had a good experience. Basically, they didn't cut off my power and I never missed a bill so never had to contact them. When I signed up again in 2016, it looked like the company had changed. Their logo, website, everything was different. I can't speak of their customer service before, but now it is provided by untrained (uncaring) high school age kids who could care less if they help you or not. Further, they will lie, they have changed my due date by a week and immediately started their disconnect letters again to the point that they harass and embarrass you with disconnect letters that are premature and unwarranted. My credit score stays between 825 and 842 on Credit Karma.

    In 58 years I've never missed any bills, ever. But, the mentality of people here to harass you when they think the payment is 1 or 2 days past due is unacceptable. Their system is not up to date and you would have to make a payment 3 or 4 days before it's due in order to ensure not receiving disconnect notices. It's not considerate and it's such that I cannot recommend these people. I signed up for Source Power and Gas and weeks later received a letter that they were no longer servicing accounts and I would be passed to Cirro Energy. I had to change again because I will NOT do business with this people.


    Reviewed Dec. 17, 2016

    They are very nice to me and are always ready to help me with anything that I need help with. They are always kind and patient with me. The amount I have to pay for the services is reasonable. So that is why I don't have any problems with it. It is a good bargain to use the services. It seems to even be worth more than the price that is supposed to be paid. It is a certain thing to be able to count on. It is always there when I want it and it always works when I want it to. That good to have.

    Customer ServicePriceStaffReliability

    Reviewed Dec. 15, 2016

    They have a great customer service. They go out of their way to help you and are very friendly. The bill accuracy was good. It was very easy to read and understand what I was being charged for unlike other companies that it seems to be in foreign language. The value is great. Way better than other electric companies that I have used. It seems to be that you get great value compared to what you are paying for. No problems at all and there was no outages. Great and awesome reliability. I'd recommend because it is very reliable.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 14, 2016

    Customer service is great. They take care of you. You're not on hold forever. They take you to the direct department that you need to get to without the whole time and when you get to that department you're satisfied. The bill accuracy is great. It breaks it down to every usage. Easy to understand and does not have all the confusing usages that Southern California and the gas company have. The value is great. We don't spend a lot with the Southern California Edison and the gas company we were spending triple amounts and we are spending now. It's great we don't have outages. We don't have the people coming out to shut it off and on. We don't have them calling us to let us know if we're late. It's just no hassle.

    Customer ServiceStaffReliability

    Reviewed Dec. 13, 2016

    Customer service is excellent whereas the staff is very helpful and friendly. They take the time to actual help you with your concerns and questions and make the information presented to you clear and concise. I could not be happier. Each bill seems accurate, easy to read and understand; clearly organized in legible print, and if I have any questions or concerns, I can always contact customer service and they will assist me until I get clarification. The service is always of high significant and worthiness as well as usefulness. Also, their principles of standards are ethical and deserving and their behavior is outstanding. The service is always reliable and consistent in which have not failed yet. Also, the service is always performing as it should and without any issues or long term outages.

    Customer ServicePriceReliability

    Reviewed Dec. 9, 2016

    Always willing to help and resolve the problem. Also explain exactly what you're getting as of the energy and which plan are best for the customer. The bill is fine. Sometimes is up because it depend on how much we used the energy. No matter what we'll always have a bill. Sometimes I wish all bill have a set so it's not a surprise how much you pay every month. The value is ok. The value is almost the same as the competitors. They do a good job to help you get your value on the energy you're paying for. The reliability is good. The customers does its job when you call and asked for help. They don't give you a hard time if you want to switch carrier.


    Reviewed Aug. 23, 2016

    I have talk to a couple of people and they have had terrible attitudes. It makes me not ever want to use their services. I think they need to go and reevaluate their policies and handbooks because they need to know customers are first. My bill came out same time every month but, for the life of me I didn't understand how they did they billing. Some months the big was one amount the next month it would be double the amount. I think they feel just because most of didn't have a choice but, to use them that we have to take what they gave us and that was terrible services. They wasn't reliable and once again it goes back to that they think because we have to use them then they treated us like what we said went in one ear and out the other.

    Customer ServicePricePunctuality & SpeedStaffReliability

    Reviewed Aug. 22, 2016

    Cirro costs less than TXU and is more honest. Easy to contact, honest answers and pleasant customer service reps. I would never go back to TXU and probably wouldn't consider changing to another electric service company. Love the lower cost per kwh and friendly reps who answer questions simply and honestly. Bills show usage and make it easy to verify that promised contract rates equal billings. Excellent values per bill, reliable service and no problems. When compared to other providers in my area, Cirro beats them all by up to 60%. Any power outages at my house are quickly resolved and service is restored ASAP. Cirro provides reliability equal to or better than other companies.

    PricePunctuality & SpeedStaffReliability

    Reviewed Aug. 17, 2016

    Service is great. Rep take time to listen and help you with your problem. Very seldom get recording or computer. Customers service is four star ratings to me. I can honestly say through my experience i have had only a couple errors appeared on my bill. They were handled quickly and effectively each time. This energy is worthy of the price you pay. I have no complaints and would highly recommend it as the fuel of the future. I would also recommend that a wider market be opened so that others may sample for themselves. A very reliable service. Very few interruptions if any. Very safe and environmental safe. Cost less per unit to use then electronic energy thus saving consumers money overall.

    Customer ServicePrice

    Reviewed Aug. 16, 2016

    The customer service was great. They answer all my questions and concerns in a timely manner. The bill accuracy was on point. No strange changes or anything out of the ordinary. The value of this was great. Definitely worth the price I shopping around. They were very reliable and friendly. No issues with them at all. Thank you very much and I would recommend this to anyone and use them again myself if needed.

    Customer ServicePriceReliability

    Reviewed Aug. 14, 2016

    They have attitudes all the time and don't like to help. They seem they don't know what they are doing or talking about. Such a failure of a company. Too expensive and have a lot of hidden fees. They suck. I would not recommend them at all. They are the worst company I ever used. I wish I could turn back and never use them at all. This company is not reliable at all. They have you on hold for long. They don't resolve any issues and they charge you way too much. Not good at all.

    Customer ServicePrice

    Reviewed Aug. 11, 2016

    Incredibly disappointed with the customer service department. After canceling our service because we sold our house, we got a bill that was ABSURD! Nearly $400 for a month when no one even lived in the house. Been with this provider for almost 2 years now with no problems until they updated their system which somehow affected my billing and no one from their customer service can explain to me what happened. No more worrying about missed payments and late fees. Auto Pay saves you time and money by automatically withdrawing monthly payments from your designated bank account or credit card. And there's no extra charge. Say hello to consistent electricity bills and goodbye to price shock with Average Billing. "We'll bill you an averaged amount each month, so you can manage your budget with ease." So as the seasons change, your bill will stay affordable.

    Customer ServiceContract & Terms

    Reviewed Aug. 9, 2016

    Customer service is somewhat nice depending on who you are talking to. One l had problems with refused to let me talk to her superior then hung up. As far as l know it was accurate but my rates were not the best rates. I tried to get switched to a better rate but they refused. We switched when our contract was up. Naturally rates dropped while we were on a contract so that sucked. We tried to switch to one of their better rates but was denied until our contract was up. Once they turned off our electricity in winter on one of the few cold nights and days in Texas. Our bill was paid but it took all the next morning to get that thru to them. We finally got electricity back but l had a sick child from it!

    Customer ServiceContract & TermsCoveragePrice

    Reviewed Aug. 8, 2016

    Have been a customer for about three years and have not had any issues. The billings always reflect the agreed to contract, and it's always been the same. They have nice online payment system. You should always use a fixed rate contract that covers the summer months (ie 6 months at least). Cirro will let you renew early if the price drops. With low Nat gas prices, electricity rates should be trending lower from here. Great prices. Customer service can be hard to reach sometimes. Many of the employees have hard time answering our question over billing statements.

    Customer ServicePunctuality & SpeedProcess

    Reviewed Aug. 27, 2015

    We have been with Cirro for over three years. We have signed up for different term lengths and they've all worked out well for us. The rates are always very competitive. Their customer service is fair too. Once when they switched computer systems our bill pay didn't go through and we got charged a late fee. They got it straightened out and even though it was inconvenient they were nice along the process. Then recently I paid my bill late for the first time. I called because there was a disconnect notice fee on my bill that I felt wasn't fair because I had paid before that was mailed out and it was the mailer system's fault. Not only did the rep remove that fee but also the late fee. I'm sure if I was late on more bills they wouldn't do that, but I just thought it was so nice that they would "forgive" my one late fee. Cirro combined with ONCOR (the service provider?) has been great and we have no plans to change from Cirro!

    Customer ServicePricePunctuality & SpeedOnline & App

    Reviewed Dec. 14, 2014

    I have been with Cirro for 18 months after I moved and used auto pay since the beginning and never had a late or non payment. In October 2014, my credit card company sent us a new card (and account number). I went to the website and updated with the new information for which I never received an email. A month later I received a disconnect notice. Turns out the website did NOT update my information and they attempted to charge my old cc. When it didn't go through, they did not notify me and tried again 13 days later. When it did not go through the second time, they sent me a disconnect notice. When I called them to pay it, I was told that I have been locked from any further cc payments until May as well as AutoPay due to TWO non payments.

    I asked to have someone call me so that we could discuss and no one did. I emailed twice and received a nice auto response that someone would contact me back within 24 business hours. Never got a real email back. I also called today to pay another bill and the phone number is incorrect. I know I have corrected it a couple of times on the website, but obviously their website does not like updates to your account information. I also asked to have my confirmation emailed to me. I was told they are not allowed to email account information and he could only give me a confirmation number (not even email me the confirmation number).

    Their website is constantly down for "maintenance" which makes it difficult to actually review your bills and use the website. Especially at 10 pm when I finally have time to sit down and do anything after the kids go to bed.

    So if you pay bills the old fashion way (wait for your paper bill, write them a check and place it in the mail) then Cirro will work for you. If you actually use websites, like electronic billing and want a company that is not in the dark ages of the online world then avoid Cirro regardless of the great rate plans they offer. At this point any rate savings I received are offset by my late fees. I'm switching and paying my cancellation fee to break my contract early. Paying the cancellation fee will be worth it to avoid the hassle and frustration that I'm experiencing.

    Customer ServiceContract & TermsStaff

    Reviewed July 13, 2012

    I renewed my contract with Kinetic Energy on 1/25/12 and have e-mail confirmation. On 2/10/12, billing was moved to Cirro energy. I have an e-mail from Kinetic dated 1/5/12 saying that the change was going to happen but that I did not need to do anything because my contract would remain in place. On 6/14/12 I went online to change my form of payment and there was a note that said my contract had expired. I called Cirro and spoke to Jessica who had terrible customer service skills and basically just kept repeating that it was not their fault because Kinetic had given them the wrong information.

    I asked to speak to a Supervisor and she said that they would tell me the same thing. I insisted on speaking to someone and she put me on hold for a very long time only to come back on and say there was nobody I could talk to and she would send them a message to call me but they had 24-48 hours to call me back, but no one ever called me. I also have confirmation that I was on average billing with Kinetic but she said they had no record of that, so my bill is $70.00 higher than what I pay every month.

    I was a Kinetic customer for 3 years and got nothing but wonderful service from their customer service department the few times I did have to call. This customer service was unbelievably awful! I am a Customer Service Manager and it is just unbelievable that people can act this way towards their customer! I did not ask for Kinetic to move to Cirro and had I known they had such terrible service and would not honor my contract, I never would have renewed with Kinetic, but I have the e-mail saying that I did not need to do anything as my contract would remain the same. They are crooks!

    Reviewed Dec. 18, 2007

    I would like to know how to protect myself next time. I was told over telephone that I would have a year contract where a certain percentage kilowatt charge would be fixed. I now notice that Electric Company failed to abide by their end of this contract. How do you get a large company to send you a company of what was agreed upon? Then I am having problems with the other companies I might want to use instead making my credit questionable by Companies seek to verify if I have good credit approval. I complained one time about how wrong both companies failed to restore emergency power to me & neighbors on my line and I noticed electric folks retaliated by overcharging me on that month's bill as well as the rest of the years. I have nowhere to turn. The attorney general sent me to the PUC. The PUC says they can't go into the recorded contract I agreed to with Cirro Energy. And I can't get protection from the abuse the former TXU placed upon me and my family's home.

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    Cirro Energy Company Information

    Company Name:
    Cirro Energy
    PO Box 700608
    Postal Code:
    United States