Cirro Energy Reviews

Cirro Energy is a complete rip off. They make it very confusing when you are renewing your service. One thing, they are great at the beginning, but as in many other online reviews, they will manipulate you with their renewal offers so they can fleece you for hundreds of dollars. This company is a scam. Avoid at all costs.

Cirro is pushing a home warranty for AC, alliances, and electrical wiring. DO NOT BUY this product. Allied Warranty is the warranty provider and it is a FRAUD. Shame on Cirro for even selling this CRAP. After 2 + weeks of getting the run around after they came out and advised that a new AC coil was needed, I can't get anyone to give me answers. It is a reflection of Cirro's poor judgment in getting into a business deal with a company that is engaged in deceit.

They will rip you off as soon as your contract expires. No notification of an expiring contract, even though they are adamant one was sent. Then they will not do anything to save a customer. I would strongly not recommend this company.

Worst company and they charge you too much. $440 in one month and $660 in month and half, I changed them and with the electric company I received the bill and it’s $92. Cirro Energy need to be investigated, this company is very bad, stay away from them.

Originally was with Discount Power. Cirro took over the contract and didn't honor the rate contract made with Discount. When spoke to rep - they took the info and said it would take 2-3 months to do the investigation and nothing happened.

Last year in 2019 a fraudulent account showed up on my credit report for Cirro Energy. I had contacted them. I got them all the documentation proving that it's not my account they wanted and they removed it from my credit report. A year later it has shown back up. I called again and they're telling me they have no record of me submitting anything. They allowed somebody to use my information to open up a fraudulent account, I've never even been to the state of Texas and I never care to go to the state of Texas because they allow people to do stuff like this and once again I'm wasting numerous hours trying to get something that is not mine removed and they are refusing to help me.

The prices are great but they don't really work with you when you need help to arrange payment extensions. My electricity will be cut off even though I have a year old and 3 other kids and I don't have the money to pay the bill right now. It is due for cutoff on the 29th and I asked to get payment extension until February 4th to pay the whole amount which is only about $110 with the late fee. They said no that there was they regrettably could not help me. The customer service rep name was Dahlia.

I've been with Cirro for several years and for the first time I didn't receive a bill for months and then all of a sudden I started getting disconnection notices with different dates and amounts. I called them to ask the correct amount because when I tried to pay it online the amount was different than on the invoice. In the process, I simply asked the rep if their billing issues had been resolved and she proceeded to ask me what billing issues. I told her I hadn't received a statement in months and when I did it was all different amounts with different dates.

I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on AutoPay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my card on file for autopay. The site was glitchy and I had to re-enter my information twice before it registered. So now it is January 6 and my service has been disconnected. Since I am on paperless billing I receive a communication through my email. Apparently something went wrong with the autopay yet I was not notified by email. Instead they just added late fees for two months and sent a disconnect notice in the mail some time in December. Since my mail is being forwarded at the moment I only received the mail today January 6. When I explained I that I received no notification by email and that the website was having problems I expected them to remove the fees and reinstate my service.

Very bad organization. We moved out of our apartment months ago and still receiving angry letters to pay for the electricity of the old place (!) Talk to the customer service multiple times, they say they fixed it. But still we are getting threatening letters to pay... You will never have our business again.

I am new to Texas and I contacted CIRRO Energy because the previous owner of my home had use them. I started service on 11/7/2019 before the previous owner disconnected his service. Everything was going well until 11/11/2019, My husband and I had a contractor checking our plumbing at the house. I had just taken my diabetes medication. We had just walked into the kitchen to begin preparing our breakfast when all of the power in my home went out. 11/11/2019 9:00AM electric in the house was turned off. 9:15 AM I immediately called Cirro and was told that there is a power outage in the area and our power would be restored sometime today. When I insisted for her to check further, I was told that I had to contact Oncor. I went outside and asked my neighbors to the right and left of me did they have power and they had power.

Spoke with supervisor on both 8/27/19 and 8/28/19 (Victor - employee #**) regarding miscommunication from employee on terms of contract renewal. Supervisor pulled recording of conversation. The supervisor, my husband, and I listened to recording together. After a heated discussion about what was stated, the supervisor admitted to my husband that I was correct in my understanding of what I was promised and that the employee provided incorrect information due to an error in Cirro Energy's system. We were promised a follow-up phone call on Friday, August 30th to provide either a resolution or at the very least, a status update. Two phone numbers were provided. No return phone was made on the date promised. It is Wednesday, September 4th with no contact from Cirro Energy.

I had a one year plan and without my permission they rolled me into another 12 month plan. A day after the new plan started, I received an email notification. I immediately called to question this mistake that Cirro made. They refused to let me out of the contract that I did not enter. Their rationale was that there was some type of election made in March, but they had never seen anything like this before. This was a scam to keep me from changing electric companies without paying a penalty. Do not trust Cirro.

CIRRO has been a great company for me since 2002. It's really sad that people come on sites like this and make up horror stories about the company to try to affect other folks purchases. I worked for a company once and they REQUIRED their salespeople to spend 2 hours each week going on sites like this to make up stories about their competition. CIRRO is the "NO NON-SENSE" company and is owned by the same company that owns RELIANT & GREEN MOUNTAIN… NRG. No reason that you won't be happy with CIRRO.

I have been with Cirro for over five years. They’ve had the lowest rates and I’ve never had an issue with the customer service. Until my renewal came up last February. I was convinced to do average billing for a year to keep my rates low and constant. The customer service agent calculated what my payments would be every month for a whole year. It came out to be “around” $114 per month. Not bad for a 2000 square foot home in the middle of summer! Yes, please. Sign me up! Well... the first month was as promised. But slowly my bill has been getting higher, and higher, and higher to where I’m paying nearly $215 for the month of November when last year the bill was less than $64. I then called in to find out why I'm not being charged the announced $114 and was told I was not on average billing, but on a month to month plan. I was then told to change to a fixed yearly plan for 12 mo, which I did.

Changed my energy provider to Cirro, and in all the hassle, forgot to pay the first bill. Instead of sending a payment reminder like every other company does, they disconnected the service. Customer service claims they sent an email and a paper notice. Neither of them came through. I NEVER trash any emails coming from companies I’ve got contracts with, so I am 100% sure after triple checking, that there was no reminder. And no paper notification either, I was told to check with the postal services. I hope they have existing email notification system in place for payment reminders, otherwise we sure will be going through this same discussion and our relationship will be short lived!

Cirro messed me up with the plan I thought I was enrolling in, canceling my contract, and now not posting my first bill. I wish I had read reviews. I have to deal with these for the next 12 months. Please be aware. If you want the $50 credit, do it online. Do not trust any rep you speak to. Some will tell you what you want to hear.

CIRRO Energy is the biggest mistake we've ever made in choosing an electric company. They are known, to me, for their "Price Gouging" (price gouging is a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent). I will never enroll in their services again (even if they are the cheapest at the time). 9 percent rate went to 14 automatically and quickly & without real justification ($200 bill to $450 in a flash and nothing you can do about it).

Just like Tammy of Tyler, I canceled my account with Cirro Energy December, 2014 and paid it in full. Cirro even confirmed this over the phone. I was sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. It's not even the final payment they are referring to! It's the August, 2014 payment! The first collection company closed the account because they couldn't substantiate it - since it was paid in full and I sent the cancelled checks for proof.

I canceled my account with them two years ago and paid it in full. Cirro even confirmed this over the phone. They even sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency on the same account. Do yourself a favor and stay away from Cirro Energy!

My contract with my current provider was expiring. I thought shopping for a new provider and switching would be overwhelming and put it off till the last minute. I asked my current provider for their best rate and I was about to renew. Then I saw an ad for Cirro Energy on TV while I was getting ready for work and later that day, I saw something in my social feed. I clicked the link on a whim and the plans were simple and had low rates. Literally TWO minutes later I was signed up! The best part is I didn't even have to call my current provider to cancel, they did it for me. Also, in less than 5 minutes I had a confirmation email outlining everything. I can't believe something I put off for so long was so EASY! I should have switched sooner.

I used this company in 2014 and had a good experience. Basically, they didn't cut off my power and I never missed a bill so never had to contact them. When I signed up again in 2016, it looked like the company had changed. Their logo, website, everything was different. I can't speak of their customer service before, but now it is provided by untrained (uncaring) high school age kids who could care less if they help you or not. Further, they will lie, they have changed my due date by a week and immediately started their disconnect letters again to the point that they harass and embarrass you with disconnect letters that are premature and unwarranted. My credit score stays between 825 and 842 on Credit Karma.

They are very nice to me and are always ready to help me with anything that I need help with. They are always kind and patient with me. The amount I have to pay for the services is reasonable. So that is why I don't have any problems with it. It is a good bargain to use the services. It seems to even be worth more than the price that is supposed to be paid. It is a certain thing to be able to count on. It is always there when I want it and it always works when I want it to. That good to have.

They have a great customer service. They go out of their way to help you and are very friendly. The bill accuracy was good. It was very easy to read and understand what I was being charged for unlike other companies that it seems to be in foreign language. The value is great. Way better than other electric companies that I have used. It seems to be that you get great value compared to what you are paying for. No problems at all and there was no outages. Great and awesome reliability. I'd recommend because it is very reliable.

Customer service is great. They take care of you. You're not on hold forever. They take you to the direct department that you need to get to without the whole time and when you get to that department you're satisfied. The bill accuracy is great. It breaks it down to every usage. Easy to understand and does not have all the confusing usages that Southern California and the gas company have. The value is great. We don't spend a lot with the Southern California Edison and the gas company we were spending triple amounts and we are spending now. It's great we don't have outages. We don't have the people coming out to shut it off and on. We don't have them calling us to let us know if we're late. It's just no hassle.

Customer service is excellent whereas the staff is very helpful and friendly. They take the time to actual help you with your concerns and questions and make the information presented to you clear and concise. I could not be happier. Each bill seems accurate, easy to read and understand; clearly organized in legible print, and if I have any questions or concerns, I can always contact customer service and they will assist me until I get clarification. The service is always of high significant and worthiness as well as usefulness. Also, their principles of standards are ethical and deserving and their behavior is outstanding. The service is always reliable and consistent in which have not failed yet. Also, the service is always performing as it should and without any issues or long term outages.

Always willing to help and resolve the problem. Also explain exactly what you're getting as of the energy and which plan are best for the customer. The bill is fine. Sometimes is up because it depend on how much we used the energy. No matter what we'll always have a bill. Sometimes I wish all bill have a set so it's not a surprise how much you pay every month. The value is ok. The value is almost the same as the competitors. They do a good job to help you get your value on the energy you're paying for. The reliability is good. The customers does its job when you call and asked for help. They don't give you a hard time if you want to switch carrier.

I have talk to a couple of people and they have had terrible attitudes. It makes me not ever want to use their services. I think they need to go and reevaluate their policies and handbooks because they need to know customers are first. My bill came out same time every month but, for the life of me I didn't understand how they did they billing. Some months the big was one amount the next month it would be double the amount. I think they feel just because most of didn't have a choice but, to use them that we have to take what they gave us and that was terrible services. They wasn't reliable and once again it goes back to that they think because we have to use them then they treated us like what we said went in one ear and out the other.

Cirro costs less than TXU and is more honest. Easy to contact, honest answers and pleasant customer service reps. I would never go back to TXU and probably wouldn't consider changing to another electric service company. Love the lower cost per kwh and friendly reps who answer questions simply and honestly. Bills show usage and make it easy to verify that promised contract rates equal billings. Excellent values per bill, reliable service and no problems. When compared to other providers in my area, Cirro beats them all by up to 60%. Any power outages at my house are quickly resolved and service is restored ASAP. Cirro provides reliability equal to or better than other companies.

Service is great. Rep take time to listen and help you with your problem. Very seldom get recording or computer. Customers service is four star ratings to me. I can honestly say through my experience i have had only a couple errors appeared on my bill. They were handled quickly and effectively each time. This energy is worthy of the price you pay. I have no complaints and would highly recommend it as the fuel of the future. I would also recommend that a wider market be opened so that others may sample for themselves. A very reliable service. Very few interruptions if any. Very safe and environmental safe. Cost less per unit to use then electronic energy thus saving consumers money overall.