Cirro Energy Reviews

I had a one year plan and without my permission they rolled me into another 12 month plan. A day after the new plan started, I received an email notification. I immediately called to question this mistake that Cirro made. They refused to let me out of the contract that I did not enter. Their rationale was that there was some type of election made in March, but they had never seen anything like this before. This was a scam to keep me from changing electric companies without paying a penalty. Do not trust Cirro.

CIRRO has been a great company for me since 2002. It's really sad that people come on sites like this and make up horror stories about the company to try to affect other folks purchases. I worked for a company once and they REQUIRED their salespeople to spend 2 hours each week going on sites like this to make up stories about their competition. CIRRO is the "NO NON-SENSE" company and is owned by the same company that owns RELIANT & GREEN MOUNTAIN… NRG. No reason that you won't be happy with CIRRO.

I have been with Cirro for over five years. They’ve had the lowest rates and I’ve never had an issue with the customer service. Until my renewal came up last February. I was convinced to do average billing for a year to keep my rates low and constant. The customer service agent calculated what my payments would be every month for a whole year. It came out to be “around” $114 per month. Not bad for a 2000 square foot home in the middle of summer! Yes, please. Sign me up! Well... the first month was as promised. But slowly my bill has been getting higher, and higher, and higher to where I’m paying nearly $215 for the month of November when last year the bill was less than $64. I then called in to find out why I'm not being charged the announced $114 and was told I was not on average billing, but on a month to month plan. I was then told to change to a fixed yearly plan for 12 mo, which I did.

Changed my energy provider to Cirro, and in all the hassle, forgot to pay the first bill. Instead of sending a payment reminder like every other company does, they disconnected the service. Customer service claims they sent an email and a paper notice. Neither of them came through. I NEVER trash any emails coming from companies I’ve got contracts with, so I am 100% sure after triple checking, that there was no reminder. And no paper notification either, I was told to check with the postal services. I hope they have existing email notification system in place for payment reminders, otherwise we sure will be going through this same discussion and our relationship will be short lived!

Cirro messed me up with the plan I thought I was enrolling in, canceling my contract, and now not posting my first bill. I wish I had read reviews. I have to deal with these for the next 12 months. Please be aware. If you want the $50 credit, do it online. Do not trust any rep you speak to. Some will tell you what you want to hear.

CIRRO Energy is the biggest mistake we've ever made in choosing an electric company. They are known, to me, for their "Price Gouging" (price gouging is a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent). I will never enroll in their services again (even if they are the cheapest at the time). 9 percent rate went to 14 automatically and quickly & without real justification ($200 bill to $450 in a flash and nothing you can do about it).

Just like Tammy of Tyler, I canceled my account with Cirro Energy December, 2014 and paid it in full. Cirro even confirmed this over the phone. I was sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. It's not even the final payment they are referring to! It's the August, 2014 payment! The first collection company closed the account because they couldn't substantiate it - since it was paid in full and I sent the cancelled checks for proof.

I canceled my account with them two years ago and paid it in full. Cirro even confirmed this over the phone. They even sent a notice entitled Final Bill, which I paid in full. However, in the past two years, I've been contacted by two collection agencies which claim I owe Cirro money. The first company closed the account because they couldn't substantiate it - since it was paid in full. Two years later, I have received a notice from a second collection agency on the same account. Do yourself a favor and stay away from Cirro Energy!

My contract with my current provider was expiring. I thought shopping for a new provider and switching would be overwhelming and put it off till the last minute. I asked my current provider for their best rate and I was about to renew. Then I saw an ad for Cirro Energy on TV while I was getting ready for work and later that day, I saw something in my social feed. I clicked the link on a whim and the plans were simple and had low rates. Literally TWO minutes later I was signed up! The best part is I didn't even have to call my current provider to cancel, they did it for me. Also, in less than 5 minutes I had a confirmation email outlining everything. I can't believe something I put off for so long was so EASY! I should have switched sooner.

I used this company in 2014 and had a good experience. Basically, they didn't cut off my power and I never missed a bill so never had to contact them. When I signed up again in 2016, it looked like the company had changed. Their logo, website, everything was different. I can't speak of their customer service before, but now it is provided by untrained (uncaring) high school age kids who could care less if they help you or not. Further, they will lie, they have changed my due date by a week and immediately started their disconnect letters again to the point that they harass and embarrass you with disconnect letters that are premature and unwarranted. My credit score stays between 825 and 842 on Credit Karma.

They are very nice to me and are always ready to help me with anything that I need help with. They are always kind and patient with me. The amount I have to pay for the services is reasonable. So that is why I don't have any problems with it. It is a good bargain to use the services. It seems to even be worth more than the price that is supposed to be paid. It is a certain thing to be able to count on. It is always there when I want it and it always works when I want it to. That good to have.

They have a great customer service. They go out of their way to help you and are very friendly. The bill accuracy was good. It was very easy to read and understand what I was being charged for unlike other companies that it seems to be in foreign language. The value is great. Way better than other electric companies that I have used. It seems to be that you get great value compared to what you are paying for. No problems at all and there was no outages. Great and awesome reliability. I'd recommend because it is very reliable.

Customer service is great. They take care of you. You're not on hold forever. They take you to the direct department that you need to get to without the whole time and when you get to that department you're satisfied. The bill accuracy is great. It breaks it down to every usage. Easy to understand and does not have all the confusing usages that Southern California and the gas company have. The value is great. We don't spend a lot with the Southern California Edison and the gas company we were spending triple amounts and we are spending now. It's great we don't have outages. We don't have the people coming out to shut it off and on. We don't have them calling us to let us know if we're late. It's just no hassle.

Customer service is excellent whereas the staff is very helpful and friendly. They take the time to actual help you with your concerns and questions and make the information presented to you clear and concise. I could not be happier. Each bill seems accurate, easy to read and understand; clearly organized in legible print, and if I have any questions or concerns, I can always contact customer service and they will assist me until I get clarification. The service is always of high significant and worthiness as well as usefulness. Also, their principles of standards are ethical and deserving and their behavior is outstanding. The service is always reliable and consistent in which have not failed yet. Also, the service is always performing as it should and without any issues or long term outages.

Always willing to help and resolve the problem. Also explain exactly what you're getting as of the energy and which plan are best for the customer. The bill is fine. Sometimes is up because it depend on how much we used the energy. No matter what we'll always have a bill. Sometimes I wish all bill have a set so it's not a surprise how much you pay every month. The value is ok. The value is almost the same as the competitors. They do a good job to help you get your value on the energy you're paying for. The reliability is good. The customers does its job when you call and asked for help. They don't give you a hard time if you want to switch carrier.

I have talk to a couple of people and they have had terrible attitudes. It makes me not ever want to use their services. I think they need to go and reevaluate their policies and handbooks because they need to know customers are first. My bill came out same time every month but, for the life of me I didn't understand how they did they billing. Some months the big was one amount the next month it would be double the amount. I think they feel just because most of didn't have a choice but, to use them that we have to take what they gave us and that was terrible services. They wasn't reliable and once again it goes back to that they think because we have to use them then they treated us like what we said went in one ear and out the other.

Cirro costs less than TXU and is more honest. Easy to contact, honest answers and pleasant customer service reps. I would never go back to TXU and probably wouldn't consider changing to another electric service company. Love the lower cost per kwh and friendly reps who answer questions simply and honestly. Bills show usage and make it easy to verify that promised contract rates equal billings. Excellent values per bill, reliable service and no problems. When compared to other providers in my area, Cirro beats them all by up to 60%. Any power outages at my house are quickly resolved and service is restored ASAP. Cirro provides reliability equal to or better than other companies.

Service is great. Rep take time to listen and help you with your problem. Very seldom get recording or computer. Customers service is four star ratings to me. I can honestly say through my experience i have had only a couple errors appeared on my bill. They were handled quickly and effectively each time. This energy is worthy of the price you pay. I have no complaints and would highly recommend it as the fuel of the future. I would also recommend that a wider market be opened so that others may sample for themselves. A very reliable service. Very few interruptions if any. Very safe and environmental safe. Cost less per unit to use then electronic energy thus saving consumers money overall.

The customer service was great. They answer all my questions and concerns in a timely manner. The bill accuracy was on point. No strange changes or anything out of the ordinary. The value of this was great. Definitely worth the price I shopping around. They were very reliable and friendly. No issues with them at all. Thank you very much and I would recommend this to anyone and use them again myself if needed.

They have attitudes all the time and don't like to help. They seem they don't know what they are doing or talking about. Such a failure of a company. Too expensive and have a lot of hidden fees. They suck. I would not recommend them at all. They are the worst company I ever used. I wish I could turn back and never use them at all. This company is not reliable at all. They have you on hold for long. They don't resolve any issues and they charge you way too much. Not good at all.

Incredibly disappointed with the customer service department. After canceling our service because we sold our house, we got a bill that was ABSURD! Nearly $400 for a month when no one even lived in the house. Been with this provider for almost 2 years now with no problems until they updated their system which somehow affected my billing and no one from their customer service can explain to me what happened. No more worrying about missed payments and late fees. Auto Pay saves you time and money by automatically withdrawing monthly payments from your designated bank account or credit card. And there's no extra charge. Say hello to consistent electricity bills and goodbye to price shock with Average Billing. "We'll bill you an averaged amount each month, so you can manage your budget with ease." So as the seasons change, your bill will stay affordable.

Customer service is somewhat nice depending on who you are talking to. One l had problems with refused to let me talk to her superior then hung up. As far as l know it was accurate but my rates were not the best rates. I tried to get switched to a better rate but they refused. We switched when our contract was up. Naturally rates dropped while we were on a contract so that sucked. We tried to switch to one of their better rates but was denied until our contract was up. Once they turned off our electricity in winter on one of the few cold nights and days in Texas. Our bill was paid but it took all the next morning to get that thru to them. We finally got electricity back but l had a sick child from it!

Have been a customer for about three years and have not had any issues. The billings always reflect the agreed to contract, and it's always been the same. They have nice online payment system. You should always use a fixed rate contract that covers the summer months (ie 6 months at least). Cirro will let you renew early if the price drops. With low Nat gas prices, electricity rates should be trending lower from here. Great prices. Customer service can be hard to reach sometimes. Many of the employees have hard time answering our question over billing statements.

We have been with Cirro for over three years. We have signed up for different term lengths and they've all worked out well for us. The rates are always very competitive. Their customer service is fair too. Once when they switched computer systems our bill pay didn't go through and we got charged a late fee. They got it straightened out and even though it was inconvenient they were nice along the process. Then recently I paid my bill late for the first time. I called because there was a disconnect notice fee on my bill that I felt wasn't fair because I had paid before that was mailed out and it was the mailer system's fault. Not only did the rep remove that fee but also the late fee. I'm sure if I was late on more bills they wouldn't do that, but I just thought it was so nice that they would "forgive" my one late fee. Cirro combined with ONCOR (the service provider?) has been great and we have no plans to change from Cirro!

I have been with Cirro for 18 months after I moved and used auto pay since the beginning and never had a late or non payment. In October 2014, my credit card company sent us a new card (and account number). I went to the website and updated with the new information for which I never received an email. A month later I received a disconnect notice. Turns out the website did NOT update my information and they attempted to charge my old cc. When it didn't go through, they did not notify me and tried again 13 days later. When it did not go through the second time, they sent me a disconnect notice. When I called them to pay it, I was told that I have been locked from any further cc payments until May as well as AutoPay due to TWO non payments.

I renewed my contract with Kinetic Energy on 1/25/12 and have e-mail confirmation. On 2/10/12, billing was moved to Cirro energy. I have an e-mail from Kinetic dated 1/5/12 saying that the change was going to happen but that I did not need to do anything because my contract would remain in place. On 6/14/12 I went online to change my form of payment and there was a note that said my contract had expired. I called Cirro and spoke to Jessica who had terrible customer service skills and basically just kept repeating that it was not their fault because Kinetic had given them the wrong information.

I would like to know how to protect myself next time. I was told over telephone that I would have a year contract where a certain percentage kilowatt charge would be fixed. I now notice that Electric Company failed to abide by their end of this contract. How do you get a large company to send you a company of what was agreed upon? Then I am having problems with the other companies I might want to use instead making my credit questionable by Companies seek to verify if I have good credit approval. I complained one time about how wrong both companies failed to restore emergency power to me & neighbors on my line and I noticed electric folks retaliated by overcharging me on that month's bill as well as the rest of the years. I have nowhere to turn. The attorney general sent me to the PUC. The PUC says they can't go into the recorded contract I agreed to with Cirro Energy. And I can't get protection from the abuse the former TXU placed upon me and my family's home.