Bounce Energy Reviews

I have been a loyal Bounce Energy customer for many years. Bounce has always offered the lowest rates and incentives to stay a loyal customer. Unfortunately, they are in the process of losing my business. I called customer service and spoke to a supervisor who was not willing to work with me after receiving a bill which tripled from an average of $25-35/month, to $64, to $101. I expected the bill to go up, but not this drastically. I am using the heater conscientiously and even leaving it off most of the day and at night, I use a small space heater, and rarely cook. I was shocked it was so high until I found out the rate jumped to 17 cent/kw at the market rate. Additionally, I have lost out on any incentives that Bounce offers in their many programs. It is required to make 12 consecutive payments, which is reasonable, but just 1 month being a couple of days late ruined my payment streak entirely.

Horrriiiblleeeeee. Do not get!!! Dumb customer service reps. I asked her what do. I need to pay TODAY 3/15/18 to prevent service interruptions. She gives me a number and I pay it... only to tell me they're still going to be interrupted??!! Then wtf did I just pay for? Stop hiring idiots!

Bounce Energy puts some promotions and lower bills first three months but after that they put lots of extra fees even if you have lowest rate per kwh. I also bad experience with 3 months fixed plan. I did not renew for new fixed rate and I left bounce energy. They charged me $135 early termination fee. The last thing I hate Bounce energy they charged me late fee around $3 and disconnect notice $20 even if I set up autopayment. Something was wrong their system but they charged me these extra fees. They are just finding reason to charge. This company put lots of referral and promotion awards but they took all of them in 3-4 months from you.

Our home has used Bounce Energy service since 2014. Good electricity provider with reasonable price and good customer service, friendly website. Especially, their reward program is great. I got a total reward of $400.43 for my choice! Right now, we can get a $75 bill credit when sign up with Bounce Energy this summer. Use this code: 1614109, please. Thank you all.

They are terrible service company. I've been with them for 2 years. When I referred my friend, they doubled my bill than the usual charge. When I asked them why? They explained that I have a monthly plan and that is the price of the market. But my friend is the same and she got much lower rate than me. When I told them my friend rate, they said "this is your rate and you cannot compare with the others."

I made my first ConsumerAffairs account to make my first review. This company was THAT awful. I never get online to review a service but the experience is just too dreadful to ignore. We wanted to try a new company. We had been with TXU for many years and even though we didn't have any bad experiences we wanted to try different rates. With TXU we were at 10.9 per kw. With Bounce Energy we got a nice deal 9.6 per kw. Sounds nice right? This turned out to be hook line and sinker. Classic Bait and Switch.

We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credits to our account. You can get $50 of credits when you sign-up use our referral code: **. This is a significant amount of savings for us, since our typical bill is around $100/mo (single family ~2000 sq ft home). This has so far covered over 6 months of energy usage! We're on the Thrifty Saver plan, which is variable but our rate has been quite reasonable. The referral bonus can change at times. I've had one statement where we received $225 of referral credits ($75x3)! Let me say, it's really nice to see the electric company owe me for a change. :) Again, use promo code: ** and we can both get a $50 credit on our bills (or more), and you can start referring others too!

I had been very happy with Bounce Energy in dealing with them including handling minor billing issues. However, when my "contract" expired, without any notice from Bounce that it was about to do so, my bill more than doubled. As soon as I noticed the difference, I immediately contacted bounce to find out why my rates had gone up so drastically. They said I had not renewed my "contract" with them and therefore I was automatically put on a month to month. I told them I would gladly renew an annual contract but I wanted the previous month at the contract rate that I already had.

Bounce Energy is phenomenal. The prices are low, rewards are constantly offered, and the online customer service is instant! They are much better than my old electricity provider Just Energy. Automatic payments are so easy and simple, that you'll never have to worry about a late payment again. If you've had problems with energy providers in the past, this is the one for you! This will be my second year using Bounce Energy, and I've never run into any problems with them, plus their rewards system is awesome!

I've been with them for over 3 years, and don't plan on switching companies any time soon. I personally can't stand the heat and at my house the AC is on 24 hours a day, but my bill would never go higher than about $60 for my 2 bedroom apartment. I've been with them for over 3 years, and I've never had any issues or complaints.