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Reviewed Dec. 21, 2018
I have been a loyal Bounce Energy customer for many years. Bounce has always offered the lowest rates and incentives to stay a loyal customer. Unfortunately, they are in the process of losing my business. I called customer service and spoke to a supervisor who was not willing to work with me after receiving a bill which tripled from an average of $25-35/month, to $64, to $101. I expected the bill to go up, but not this drastically. I am using the heater conscientiously and even leaving it off most of the day and at night, I use a small space heater, and rarely cook. I was shocked it was so high until I found out the rate jumped to 17 cent/kw at the market rate. Additionally, I have lost out on any incentives that Bounce offers in their many programs. It is required to make 12 consecutive payments, which is reasonable, but just 1 month being a couple of days late ruined my payment streak entirely.
Furthermore, my electricity is being accessed by 3rd parties to view in and talk in my apartment unit using a remote device. I am not sure how, but this has happened at over 9 apartments and other locations I have lived. The only way it has ceased entirely is with no electricity. Bounce has no solution for this. I explained these concerns to the representatives and supervisor and there is no customer loyalty for retention. I would have liked to see more loyalty to me as a customer after having favored Bounce as a provider for such a long time. As soon as my term is up, I am going to shop around.
Reviewed March 15, 2018
Horrriiiblleeeeee. Do not get!!! Dumb customer service reps. I asked her what do. I need to pay TODAY 3/15/18 to prevent service interruptions. She gives me a number and I pay it... only to tell me they're still going to be interrupted??!! Then wtf did I just pay for? Stop hiring idiots!
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Reviewed July 20, 2017
Bounce Energy puts some promotions and lower bills first three months but after that they put lots of extra fees even if you have lowest rate per kwh. I also bad experience with 3 months fixed plan. I did not renew for new fixed rate and I left bounce energy. They charged me $135 early termination fee. The last thing I hate Bounce energy they charged me late fee around $3 and disconnect notice $20 even if I set up autopayment. Something was wrong their system but they charged me these extra fees. They are just finding reason to charge. This company put lots of referral and promotion awards but they took all of them in 3-4 months from you.
Reviewed July 1, 2017
Our home has used Bounce Energy service since 2014. Good electricity provider with reasonable price and good customer service, friendly website. Especially, their reward program is great. I got a total reward of $400.43 for my choice! Right now, we can get a $75 bill credit when sign up with Bounce Energy this summer. Use this code: 1614109, please. Thank you all.
Reviewed Sept. 28, 2016
They are terrible service company. I've been with them for 2 years. When I referred my friend, they doubled my bill than the usual charge. When I asked them why? They explained that I have a monthly plan and that is the price of the market. But my friend is the same and she got much lower rate than me. When I told them my friend rate, they said "this is your rate and you cannot compare with the others."
Then I canceled my account after 2 months. Later I found they did not give me the referral. They said because I canceled my account. But I canceled the account 2 months after my friend paid her bill. Don't go with this company. They do not have good service and customer service. The people over there are so rude. They do not take care of you. They are the worst I saw in Houston so far.
Reviewed Sept. 8, 2016
I made my first ConsumerAffairs account to make my first review. This company was THAT awful. I never get online to review a service but the experience is just too dreadful to ignore. We wanted to try a new company. We had been with TXU for many years and even though we didn't have any bad experiences we wanted to try different rates. With TXU we were at 10.9 per kw. With Bounce Energy we got a nice deal 9.6 per kw. Sounds nice right? This turned out to be hook line and sinker. Classic Bait and Switch.
The bill for the first month was 172 dollars. We have an apartment. Other than the AC and appliances we really don't waste much electricity at all. In fact, sometimes we rather sweat than use our AC because we don't want the bill to be too high. Why was the bill so high you ask? Here it is: 122 dollars' worth of KW used. That was Bounce Energy's part. Oh yeah then came the FUNNY surprise. Centre Point who owns Bounce Energy added a whopping 50 dollars of extra charges.
Now if you're not aware, centre charges ALL energy companies fees that the consumer/user is liable to pay. That's nothing new. The problem is that these charges usually amount to around 5-10 dollars. At worst 15 dollars. But 50??? So what were we being charged? They at least had the decency to tell us all the charges. We're talking an extremely long list of JUNK that we had never seen before.
We spoke with Bounce and they said and I quote "at times, centre point will raise their rates. In your case they raised the market rate to 15.9 per KW." My jaw dropped and I basically went OFF at that moment. No warning. So I then called other energy companies NOT owned by Centre Point and guess what they ALL said? They had never heard of any clients pay THAT much in extra charges. That was insane and they were absolutely 100% sure this was an error.
After a very long discussion Bounce Energy removed the charges and our bill was back to 122 which is still pretty high for an apartment that we barely stay at since we're ALWAYS working long hours. We quit Bounce 4 days after this happened and guess how much we had spent according to them? In 4 days we used 54 dollars worth of KW. NO WAY. We called TXU and immediately signed right back up with them. At the time I posted this review my first bill came and guess how much it was? 72 total. 72!!!
That means a whole month with TXU was 72. And 4 days with Bounce was 54? LOL. The decision to leave was easy and it's one of the best decisions I could ever make. I will not be one of those reviewers that says "don't sign up with this company" or "stay away." Ultimately the decision is yours. But I do have this to say. Be smart about who you choose as your provider. Be careful of any, and I mean ANY company owned by Centre Point. Otherwise my experience could happen to you or even a worse experience.
Reviewed Sept. 5, 2016
We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credits to our account. You can get $50 of credits when you sign-up use our referral code: **. This is a significant amount of savings for us, since our typical bill is around $100/mo (single family ~2000 sq ft home). This has so far covered over 6 months of energy usage! We're on the Thrifty Saver plan, which is variable but our rate has been quite reasonable. The referral bonus can change at times. I've had one statement where we received $225 of referral credits ($75x3)! Let me say, it's really nice to see the electric company owe me for a change. :) Again, use promo code: ** and we can both get a $50 credit on our bills (or more), and you can start referring others too!
As far as account management and ease of services, I have had no issues. We're enrolled in an auto-pay feature and receive an email with the statement details each month. Their website is also very straightforward to navigate and make payments from (we did this initially before setting up the autopay). Overall they are a great provider and seem to be trying to aggressively expand their customer base by offering great referral programs, which really benefit those who take advantage of it.
Reviewed Sept. 1, 2016
I had been very happy with Bounce Energy in dealing with them including handling minor billing issues. However, when my "contract" expired, without any notice from Bounce that it was about to do so, my bill more than doubled. As soon as I noticed the difference, I immediately contacted bounce to find out why my rates had gone up so drastically. They said I had not renewed my "contract" with them and therefore I was automatically put on a month to month. I told them I would gladly renew an annual contract but I wanted the previous month at the contract rate that I already had.
They refused despite the fact that I had been a reliable customer for several years including paying my bill early and being eligible for all their rewards and incentives for doing so. So, while Bounce was a decent company while they were locked into being so by contract, they are looking for the slightest opening to stick it to you as a customer and refuse to budge even slightly once they do. I would not recommend using them unless you are prepared to be on top of every thing they do. They are predatory and will take advantage of you if they can.
Reviewed Aug. 24, 2016
Bounce Energy is phenomenal. The prices are low, rewards are constantly offered, and the online customer service is instant! They are much better than my old electricity provider Just Energy. Automatic payments are so easy and simple, that you'll never have to worry about a late payment again. If you've had problems with energy providers in the past, this is the one for you! This will be my second year using Bounce Energy, and I've never run into any problems with them, plus their rewards system is awesome!
Reviewed Aug. 22, 2016
I've been with them for over 3 years, and don't plan on switching companies any time soon. I personally can't stand the heat and at my house the AC is on 24 hours a day, but my bill would never go higher than about $60 for my 2 bedroom apartment. I've been with them for over 3 years, and I've never had any issues or complaints.
Bounce Energy author review by ConsumerAffairs Research Team
Bounce Energy provides electricity to residents in three different U.S. states - Texas, Pennsylvania and New York. Bounce Energy is a company that gears their service towards residential customers.
Customer service: Bounce Energy is easily contacted, and the staff at the company is known for being helpful for customers.
Rewards: Bounce Energy offers customers rewards, including $75 per year in shopping, dining and travel rewards, and a free month of electricity for loyal customers.
Rates: Bounce’s fixed rate electricity plans allow residents to avoid the fluctuating energy market.
Customer service: Rewards and gifts to customers can take a long time to be sent from the company to the consumer.
Fees: Bounce Energy charges a cancellation fees for anyone who wants to stop their service before the end of their contract.
Bounce Energy Company Information
- Company Name:
- Bounce Energy
- Year Founded:
- Bounce Energy, P.O. Box 8387
- Postal Code:
- United States
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