Tech to Us Reviews
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About Tech to Us Reviews
Tech to Us is a remote-access technical support company designed to meet the needs of clients at home and with small businesses. It offers four monthly or annual plans for a flat fee, which covers a variety of devices and operating systems, with a 100% money-back guarantee. Skilled technicians are based in Hartford, Connecticut, and are available every day of the week.
Pros & Cons
Pros
- For homes and small businesses
- Services meet a broad range of needs
- Money-back promise if issue isn’t fixed
Cons
- Other fees may apply for some services
- Doesn’t operate all day long
Bottom Line
Tech to Us offers remote-access home and business technical support. Its money-back guarantee promises a refund if the issue isn’t resolved. Services outside its set plans could require additional fees.
Tech to Us Reviews
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Reviewed Oct. 18, 2018
I have been a customer of Tech to Us for several years and am happy with the support. I am not very good on the computer and the technicians make things easy to understand and are very helpful. I have been happy with Tech to Us so far.
Reviewed Oct. 18, 2018
Tech to Us response time is extremely good. The support has been quick and thorough. I just started with Tech to Us and have been very pleased with the support so far. Tech to Us has kept my computer running and protected with Anti-Virus Software.
Reviewed Oct. 18, 2018
I have been a Tech to Us customer for a few years and am very happy with the service. It is very convenient having a remote support that I can call to work on my computer while I am out doing yard work or running chores. The technicians are very knowledgeable and always resolve my issues quickly.
Reviewed Oct. 17, 2018
I'm so very pleased with the great service that Joe provided me with today. I was at my wit's end. I could not figure out my powerline adaptor connections and it was terribly frustrating. When I searched for tech support last night this company came highly rated for the service that I needed and I'm truly grateful.
Reviewed Oct. 15, 2018
My 5 yr old Lenovo laptop crashed and I did some research to find out which Tech agency could remote repair my computer at the Most Reasonable Cost. I called several but was drawn to Tech to Us because of the many positive reviews they got and perhaps just intuition. They reinstalled Windows after backing up all my data. My computer is like NEW. I also got their Virus Slayer software included. I recommend them HIGHLY.
Reviewed Oct. 11, 2018
I was having a problem with mail be downloaded onto my iPad. Tech to Us reviewed my mail on both my computer and my ipad and the problem was resolved quickly. The technician was very patient and courteous and supplied additional information which hopefully will prevent this problem in the future. Great service!
Reviewed Oct. 11, 2018
Quick, clear, articulate, patient, removed unnecessary ads/extensions from my online, offered tips to avoid these problems and in taking out/emptying trash on email. Cleared up my day tasks through clearing up these blockages. I'm happy with Tech to Us so far.
Reviewed Oct. 10, 2018
Tech to Us helped get my issues working properly. And helped with documents and PDF folders. All the tech agents are great and very helpful. They always seem to work out all the problems. I would recommend them to anyone. 5 out of 5 Stars.
Reviewed Oct. 10, 2018
I have been with Tech to Us for about a month. I've been very pleased with the thoroughness and helpful suggestions of the technicians, to make my user experience easier. And I never feel rushed to get me off the phone.
Reviewed Oct. 10, 2018
The technicians were prompt. They were totally helpful given I am 89 years old and not very fast with the computer. I've had multiple issues with email and they've gotten the issue resolved every time. I would most definitely recommend to a friend.
Reviewed Oct. 10, 2018
I contacted support to update my password and I need help saving a zip file from my e-mail to my desktop. The assistant took care of my needs within a few seconds and also taught me how to take care of the zip file for the next time so I can do it on my own. I was very please with my service and would recommend Tech to Us to any of my friends.
Reviewed Oct. 9, 2018
Great service because I can understand all of the reps. They can speak clear English. Don't take time to find my info. when I call. They already know it! They are timely in getting all of my problems. In a nutshell... They are lifesavers!
Reviewed Oct. 9, 2018
I, Karen **, recently became a member of Tech to Us. I really had a terrible experience with another group, who I ended up paying over $300 to (although the credit card company gave the money back to me). I was scammed. After being referred by a friend, I called and spoke with Matthew. He was helpful and understood how hesitant I was to spend any more $$$. After talking to the friend who referred me and Robert, my Husband, I agreed to become a member. I still am leary - REAL LEARY!
Sage was my technician. After relinquishing control to him in the early afternoon of 10-8-2018, the problem(s) were finally resolved now on 10-9-2018, There would have been NO WAY I'd have known what to do. I still am hesitant, primarily because of the $$$. Sage has been very pleasant, professional, and knowledgeable about the technical side of this; something I am ignorant about. Thank you Sage and ALL the other technicians. I will continue to use your services and at some point in time will/may be a contributor to increase your members. GOD BLESS this business in its success.
Reviewed Oct. 7, 2018
I have been a customer of Tech to Us for a couple years. Tech to Us keeps my computer protected. My data backed up and my computer running well. The technicians are always easy to understand and get everything fixed the first time.
Reviewed Oct. 6, 2018
The person I spoke to was knowledgeable, and overall very patient with an elderly client. I am more than satisfied with the service received and would recommend Tech to Us. Best in the new generation, x or later. Anyone who needs help. Thank you.
Reviewed Oct. 4, 2018
I understand the Technicians at Tech to Us very well. They speak very clearly. The Technicians have worked fast on all of my issues and everything is completed to satisfaction. I have had many great experiences with Tech to Us.
Reviewed Oct. 3, 2018
Very responsive and did everything I asked him to do in a very timely fashion. Highly recommended. I have been using them for several years and have no complaints - they have helped me fix a number of problems over the years.
Reviewed Oct. 3, 2018
Tech to Us has always been able to help me. The technicians are very pleasant and knowledgeable. I have been a customer for several years. Tech to Us has helped me with several different types of issues. Everything from printer issues to connecting to the internet. I would recommend Tech to Us to anyone.
Reviewed Sept. 30, 2018
Paid for the year subscription and they were already able to help manage all the extra crap on my computer remotely. Easy to work with and very knowledgeable. Would highly recommend them to anyone in need of a working computer or any other piece of tech. Well worth the year's cost already.
Reviewed Sept. 26, 2018
I have been a customer of Tech to Us for almost 3 years now and I would say that their level of customer service is exceptional. Their technicians are very knowledgeable and patient whenever I do contact for technical support. They do a great job answering any questions I have and addressing all my concerns in one sitting.
Reviewed Sept. 24, 2018
Every time I call Tech to Us with problem the technicians are able to solve it. All the technicians I have worked with have been knowledgeable. They have with everything from printer issues to helping me block certain websites from my children. I have been a customer for a very 4 years and have no regrets.
Reviewed Sept. 21, 2018
I have tried using many other Web sites that say they can fix my computer, but all they did was constantly tell me how bad my computer was and how much more it would cost me to get it fixed again. Update: The Tech To Us company has fulfilled many activities that I needed, but didn't know who to correct. I paid for one full years service and I have used them numerous occasions and have never been asked for "more dollars". Their techs all seem very helpful and has always corrected everything along with being very patient. If you need over the net tech help - try Techtous.com. Sincerely - a granny 3 in Iowa.
Reviewed Sept. 19, 2018
I was happy to get through to a technician very quickly. The technician spoke very clear English and was easy to understand. He was able to resolve my issue very quickly and get me back up and running. It was fabulous service and I plan to keep using Tech to Us.
Reviewed Sept. 12, 2018
I needed a computer tune-up and I was able to talk with Anthony right away and didn't have to wait. They are fast and very polite. When I have a problem it is so easy to get a hold of Tech to Us and get help right away. I appreciate working with them.
Reviewed Sept. 12, 2018
Tech to Us is user-friendly and easy to use. The technicians speak great English and are from the United States. The technicians know how to bring things down to layman's terms so I can understand. I have been a customer for many years and couldn't be happier!!!
Reviewed Sept. 12, 2018
Tech to Us was very knowledgeable and answered all my questions. I would recommend to others having issues like me. The issue was fixed quickly and the technician made everything easy for me to follow. I was very happy with Tech to Us.
Reviewed Sept. 11, 2018
I have been using Tech to Us for several years and they they are great. The technicians are always able to resolve my technical issues. They have helped me with my Windows and Apple computer. Tech to Us is great.
Reviewed Sept. 9, 2018
Tech to Us staff provided me with excellent service; they are very knowledgeable. The were courteous in explaining the services they offer. The job took 2 days to complete. I am completely satisfied with the service I have received so far.
Reviewed Sept. 9, 2018
Tech to Us removed spyware from my computer. The job was done right the first time and the Tech to Us technician knew what they were doing. The technician worked remotely and needed minimal help from me. I'm happy with the Tech to Us service so far!!!
Reviewed Sept. 8, 2018
Great service and response time. Techs are very knowledgeable about the all subject matters needed for assistance. Techs are also kind and easy to work with. I would recommend the service to other work at home people who do not have internal IT support.
Reviewed Sept. 8, 2018
The technician was super knowledgeable in troubleshooting the problem l had with my printer. He approached it many ways until he found the right solution. Go Tech To Us! I am so glad I have your service. I will tell my friends about your service.
Reviewed Sept. 8, 2018
When I first got the Tech to Us service it was an act of Congress to get to a technician. As time has gone by, their level of support and response time has drastically improved. They now have very knowledgeable technicians and their level of support has been excellent. I have been a customer of Tech to Us since October of 2014 and I can honestly say that I highly recommend their service and have recommended their services to people I know.
Reviewed Sept. 7, 2018
Tech to Us is great, I recommend it to everyone, thank you very much for saving all of my favorites again. Everything is as it was before it got lost in the ethernet. I told every person I know about your service!
Reviewed Sept. 6, 2018
Tech to Us did a great job getting my computer back up and running. The process took several hours and I am very satisfied with the work that was done. I'm very happy with Tech to Us so far. I know that they will be there in the future if I need it.
Reviewed Sept. 6, 2018
Changed Gmail password and could not connect from Outlook to Gmail, spent a whole day trying to problem solve and could not solve. The Tech to Us tech rep was able to pinpoint the problem talking with me and analyzing possible problems and quickly solve the problem. The customer service received was outstanding. Clear, concise and to the point! Strongly recommend the rep for higher position! Hats off to the tech rep!
Reviewed Sept. 5, 2018
If there were a 10 star rating, I would give that. Being a senior who knows little about the modern day technology, I have received a great deal of help from the people at Tech to Us. I admire the patience that they have.
Reviewed Sept. 5, 2018
The technicians at Tech to Us assisted me in switching from my older Windows 8 computer to my new Windows 10 computer. I had to learn the operation of the new system and I could not have thought of anyone better to reach for assistance than Tech to Us. They have been fantastic and patient. I cannot tell them how much I appreciate the helping hand. They have been a great blessing to me.
Reviewed Sept. 4, 2018
I was truly impressed by the Tech to Us technician. There had been 3 other tech support service that had not been able to solve my problem. Mark was able to solve it quickly. I truly appreciate the service that I have gotten.
Reviewed Sept. 4, 2018
Each time I call Tech to Us, the people are very helpful and considerate. They listen carefully and help me with whatever problem I bring to them. Thanks so much... a company I can trust in a world full of scammers!
Reviewed Aug. 31, 2018
Tech to Us techs are ALWAYS patient and knowledgeable and take all time necessary to fulfill my request for help!!! In all the time I have had their service (years) I have gotten courteous and up-to-date assistance and complete satisfaction with their help.
Reviewed Aug. 30, 2018
Tech did a good job explaining issue at hand. Also resolved issued in a timely manner. Took the time to help in explaining how to print a document from a website. Waited patiently for me to answer another phone call.
Reviewed Aug. 30, 2018
We have always been happy with the service we have received from your company. All issues are resolved quickly and completely. Techs are always courteous. I would recommend their services to anyone in need for technical support for both home and business uses.
Reviewed Aug. 30, 2018
Tech to Us have always been very good, their service is first rate and the technicians always work fast. I can't say enough good about you folks. Their work has saved me many hours of grief and aggravation throughout my time with the company.
Reviewed Aug. 30, 2018
Problem was quickly resolved by Ignis and explained simply and clearly. The process of fixing the problem was interesting to watch. Thank you. I always learn new things when there is a problem. Good doing business with Tech To Us!
Reviewed Aug. 29, 2018
Tech to Us is fantastic and the service as well has been fantastic. Every time I've call for the service it's been great. The Tech to Us Representative I talked to on 8-29-2018 resolved my problems and was awfully good!
Reviewed Aug. 29, 2018
Everything was explained and most of all in English, in easy to understand terms and what was happening. I feel comfortable with the tech's ability to work on my problem. Next time I have a question or problem I know it will be taken of.
Reviewed Aug. 29, 2018
the techs took care of my problem even though it took a while to get into my computer. I was walked through the process. Not being computer literate it took them some time but they never seemed frustrated. Once they took over it was fixed.
Reviewed Aug. 29, 2018
My computer was hacked I was desperate to gain control of the machine. The technicians got my machine back very quickly and were able to get the scammers off. They noticed some other issues and presented options to get them resolved. I would recommend.
Reviewed Aug. 28, 2018
My experience with Tech to Us has been superior since my involvement with the company. A virus was the beginning of my experience with the company, they did an excellent job repairing my pc, tuning up my pc, along with just a few other situations. Tech to Us' entire staff has been totally professional and outstanding. I'd recommend the company to everyone that I know / don't know to experience this company. (1st class)
Reviewed Aug. 28, 2018
The technician did a very thorough job. I am anxious to see how everything is running -- I will observe carefully for a few days. I was treated very courteously by the techs -- just wish "hold time" could be shorter.
Reviewed Aug. 27, 2018
I have had the best computer assistance, with kind and patient representatives, to help with all phases of computer issues compared to all other previous computer tech. support companies, in the past. I highly recommend this company. The cost is a little high for my pocket book but sometimes if you want things right, it's worth the money to get it "RIGHT"!
Reviewed Aug. 27, 2018
I am also grateful that the technicians are so curious, kind and patient. Being a single woman in her 60's I would be totally lost without Tech to Us at my disposal. I would recommend Tech to Us to anyone who wishes constant well being of their system. Tech to Us has provided constant support and expertise.
Reviewed Aug. 25, 2018
I would like to rate the Tech to US team and their services a 6 because of the ransomware that I got, they helped me get access to my computer and helped me to service it and get it fixed. To the team and the technicians that have worked on my problems immense thanks.
Reviewed Aug. 25, 2018
The technicians at Tech to Us are always very nice and helpful. Their customer service is great but I sometimes wish that their hours of support were more extended since I live in California and there is a 3-hour time difference. But, the support is well worth it.
Reviewed Aug. 24, 2018
For three years I have been a customer of Tech to Us and have always been very happy with the service I have received. They are very courteous and helpful, no matter what I call about. They keep my computer running smoothly. I would recommend their services to everyone.
Reviewed Aug. 24, 2018
I just started this service recently as I am tech illiterate. This company has been terrific. I used to subscribe to Cox tech support and had to wait long periods to get a technician. The wait time for this service is quick. All my online issues were resolved efficiently. The included tune-ups and security checks give me peace of mind. I highly recommend this service to EVERYONE!
Reviewed Aug. 24, 2018
My PC was getting slower & slower, and I was getting numerous pop-ups everywhere. I was told that I had way too many pieces of junk attached to my files. It took some time to get it all cleaned up; we ended up resetting the computer totally. Now everything is back to normal -- fantastic!!! The service tech was also kind enough to show me how to use the scanning function of my printer; he was very knowledgeable and helpful; also very easy to talk to and made sure I understood what had just happened before we moved on to the next thing. EXCELLENT service.
Reviewed Aug. 23, 2018
The service I've been provided has been easy to access. Technicians were easy to understand, polite, and totally understood my problem. Rather than a stressful situation made more stressful, everything went smoothly. My problem was resolved, and I would feel very confident calling them back for a future problem.
Reviewed Aug. 23, 2018
I am a new customer and have had great service with Tech To Us. I have them run regular tune-ups on my computer and there is noticeable change in speed when they are done. It gives me peace of mind that they have my back in keeping my computer running smoothly and virus free!
Reviewed Aug. 22, 2018
Helped me with Facebook issue this time, but I have used this company successfully since 2014. Each technician has been friendly, thorough and professional. I'm also happy to say that my questions and/or concerns have been dealt with promptly. I highly recommend Tech to Us.
Reviewed Aug. 22, 2018
I'm very pleased, with the service I have received from Tech to Us. They have always answered promptly, they are courteous and explain things that I do not understand. I look forward to additional service from Tech to Us in the future.
Reviewed Aug. 22, 2018
I have been using Tech to Us as my technical support company since 2015. They are always quick to answer the phone when I call in for support. Their technicians are always able to resolve the issues I am having and I also recently decided to purchase the Tech to Us antivirus and backup protection for my computer as well.
Reviewed Aug. 22, 2018
My desktop computer, with WiFi from a hotspot device, is eleven years old, and I'm no computer whiz. So I have reason to rely frequently on TTU. The technicians are great: knowledgeable, polite, efficient (even though they work on more than one call at a time, I'm sure), and always reliable. I found TTU by accident, calling the number some years ago when I meant to call Microsoft. It was such a lucky mistake! And the friend-colleague I've brought to the company is equally delighted with tech support.
Reviewed Aug. 21, 2018
I love the support of the technicians I have received over the years from Tech to Us. I never had a problem with their service both technically and customer service. They have also provided me with a couple month of free support when times were a little hard for being a loyal customer of theirs. There are not too many companies out there that offer the customer service that this American based technical support company does.
Reviewed Aug. 21, 2018
My technician solved the problem I had after I let a scam artist access to my computer. I did not have to wait very long after talking to the sales team to get help. He cleaned up the viruses on my computer and completely restored it.
Reviewed Aug. 20, 2018
The tech team was very helpful and informative, they were very cordial and instructive how I got into this situation, and how to avoid it in the future. And he explained how the service works, I think he did a splendid job.
Reviewed Aug. 20, 2018
Troubles with email and passwords and general confusion. Excellent responses from Ignus, Joe, Anthony, and Kevin over the past couple of weeks. Every problem solved, one case had go to AppleCare as suggested by your agents. Please keep up the great work, have never been so satisfied in a help service. My wife found you (Elizabeth **). They all quickly understood the problems and solved them very quickly. Thank you very much!
Reviewed Aug. 20, 2018
Tech to Us is a first rate company that makes claims and holds to their promises. The technicians are well trained, friendly and very patient. They know all kinds of gadgets, devices and computers. Their pricing is fair. I highly recommend them to friends and family.
Reviewed Aug. 19, 2018
I'm very pleased with the service I have received so far. I would highly recommend this Tech to Us. I am very happy having a US-based technical support company that I can understand. Don't hesitate to contact this company. I know that you will be very pleased and satisfied.
Reviewed Aug. 18, 2018
Support was very patient and helpful. Helped solve my issues and explained as he went to help me understand. They answered all my questions before signing up, and then worked with me to get set up quickly. Great support, would recommend to others.
Reviewed Aug. 17, 2018
HE FIXED MY sound on my computer and he wants help me with my printer which is not printing and both of these things haven't been working for about 3 weeks and I really appreciate him. They are really really Great.
Reviewed Aug. 17, 2018
I have been very pleased with all the services that Tech to Us has been called to fix. Getting email set up correctly, finding errors on port settings and many other problems we have encountered that we haven't understood why something was wrong but something was wrong. Techs fixed it! Hooray!
Reviewed Aug. 17, 2018
These guys are AWESOME, I lost everything on my computer when I mistakenly listened to someone else's advice on how to deal with a problem and they were able to recover it all. I would highly recommend this company to anyone with a computer.
Reviewed Aug. 17, 2018
I have always had the best experiences with Tech To Us and they don't ever disappoint!! Just finished another "repair" and it went so well and fast. The techs are always so helpful and friendly. Today it was Anthony and he was so great!!
Reviewed Aug. 16, 2018
Excellent tech personnel, very knowledgeable, courteous, friendly, professional and always willing to assist customers. Tech support has served me excellently in assisting me with various electronic devices: computers (iMac) audio recording, transcription and editing as it relates to my dissertation!
Reviewed Aug. 16, 2018
Great service & friendly people. They are great & patient & give you a call back when needed. Would Recommend to anyone interested in the services. They helped to resolve my many issues with malware & viruses and did not quit after one solution.
Reviewed Aug. 14, 2018
Tech to Us has great response time. The technicians have very good patients of a saint and are very knowledgeable. Tech to Us has helped me with my email and several other issues with my computer. Tech to Us is great.
Reviewed Aug. 14, 2018
Tech to Us has been helping me me for a few years. I don't know much about computers so it feel great knowing that Tech to Us is one call away. Tech to Us keeps my computer backed up and running smooth. Tech to Us is a great service!
Reviewed Aug. 14, 2018
I describe the technician with having the utmost expertise in helping with my problem. He was very fluent in his articulation. Well spoken, respectful in his discourse. He knew everything I did not and with excellence carried out his course. Thank you very much.
Reviewed Aug. 13, 2018
I got fast and excellent service after I purchased a Groupon. When I was transferred to a different department my wait time was no more than 10 minutes long. Also, everyone I spoke to was polite and knowledgeable about their business. I feel like I have my own personal IT team at home with me with their chat support option, which is available to talk to an technician... it's similar to instant messaging. My favorite part was when I gave control of my laptop to one of the technicians and he was able to run programs and clean up my computer while I was at home but didn't need to do anything except pick up my phone when he called to give me updates.
Reviewed Aug. 13, 2018
Tech to Us has provided Excellent Tech support that can be trusted and over time the best Anti-Virus, Anti-Spyware software that I have ever used. Tech to Us have helped me over the years and I wouldn't use anyone else. Great Job Tech to Us. Thank you.
Reviewed Aug. 13, 2018
Repaired computer from blue screen of death! Frankly I was very impressed once we got our necessary software. The techs were very courteous, very very very knowledgeable and once we got remote session started it was sooo easy. And I definitely recommend this service to all and as a side note I used to do my own repairs. NOT ANYMORE. THANK YOU TECH TO US!
Reviewed Aug. 12, 2018
Tech to Us is great. The technicians have always resolved my issues timely. Tech to Us is always there when I need them. The technicians are kind and always answer my questions. I have been a Tech to Us customer for a few months and I love Tech to Us.
Reviewed Aug. 10, 2018
When I called the tech answered immediately, was very knowledgeable and fixed my problem. I have only been with your company for a few months and am very happy. Always Good Service! I was helped with attachments to emails and my pdf's would not print and was walked through and understood what the tech told me to do. Again, very knowledgeable techs especially Brett.
Reviewed Aug. 9, 2018
Tech to Us was very Efficient at getting me enrolled in the program and getting my computer all cleaned up. The Technician explained everything very thoroughly. I am very happy with the Tech to Us service. Mark was extremely courteous.
Reviewed Aug. 9, 2018
Just started the service this last week, so the rating is an initial impression of the overall service. Have had to call a couple of times with questions, and each time received the answers I was looking for. Some initial issues getting everything up and running, but it turn out that most or all of that was caused by my modem which was changed and everything has run smoothly since then. Overall, very satisfied with the expense.
Reviewed Aug. 8, 2018
Technician was very helpful and suggested important information. Have never had an issue with courtesy or knowledge from each representative I've received help with. No complaints from me and I have recommended Tech to Us to others. I feel secure and confident in the work and experience I've received in the past and knowing any assistance I need is just a phone call away. Too many promises are given from other service companies, but they aren't brought forth when needed and I feel that some of the others could be part of the problem.
Reviewed Aug. 8, 2018
I encountered a very restrictive problem with my pc, and it shut it down completely. It would not start. Just no responded at all. I was reluctant to take my laptop to a computer shop, as I was very unfamiliar with this type of service. I then had to rely on the phone to find help. I come up with Tech to Us. I was impressed with the first contact, however, we all know a good salesman can be quite convincing, but I did accept the deal he offered to me. And I followed thru, I was contacted by them several times, and was quite impressed.
I needed repairs, and they were right on. Sent me the package, with the tools, and they were actually calling me even before I could call them. Once I received the proper tools, I had excellent service, and much to my surprise, this was done remotely, and problem corrected, and I was up and running in no time. Very impressed with the service. And the accuracy of determining the problem and correcting it right on. Many thanks to tech to us.
Reviewed Aug. 7, 2018
While connecting to the internet an alarm went off and a strange voice actually told me to call a certain number or my computer would be disabled - All was on a Microsoft "looking" site. I disconnected and called 1411 to get Microsoft's phone number. After much hassle, I was given Tech To Us Number. Sales staff was great and encouraged me to check out the web site and their rating with BBB - I did. I called back and signed up. Was connected to Sage, who dealt with my problems and was personable besides making all a very good experience. Thanks!! Tech To Us.
Reviewed Aug. 7, 2018
Don't believe the first bullet on their website: "Tech Support for Unlimited Devices & Issues". It is totally bogus. They dropped me for asking for support too many times. Can you believe it? Their definition of "unlimited" must mean something different from the dictionary's definition. They were also unable to fix several of my problems even suggesting I buy a new laptop which I did and then suggested I return the new one because they still were unable to fix the problem.
Several of their techs also have horrible customer relationship skills. I asked to speak with the Owner but was told he is too busy. Perhaps this Post will get his attention and will want to discuss this situation personally vs having one of his underlings do his dirty work. This post could have been avoided if his underling simply asked the owner if he is willing to speak with me vs telling me "it's not going to happen". Let's see if the Owner cares about customer relationship management. Bottom line: Buyer beware.
Reviewed Aug. 7, 2018
I called in today as a new customer needing service for my PC. I spoke with a sales representative initially who was very friendly and professional. She listened to my needs and helped me select the appropriate package to address my concerns and then I was connected to tech support to get my issues resolved. Tech support was very professional, friendly and knowledgeable about the issues I have been experiencing with my computer. They were very efficient and walked me through some of the processes as we went along getting my issues/concerns resolved. I'm very pleased with the service I have received today and happy to be a part of the Tech to Us family.
Reviewed Aug. 6, 2018
Tech to Us has been a positive non frustrating experience. Every customer support rep has been top shelf, easy to understand, prompt on the phone answering connection, and fast to linking through the remote icon. I would recommended the service if in doubt.
Reviewed Aug. 6, 2018
The assistance received from Tech to Us is very efficient. The support is always quick and completed successfully to solve the technical issues. The service I've receive over my time with Tech to Us is always 1-on-1 and the technicians are always respectful and professional.
Reviewed Aug. 6, 2018
They are efficient and are always available even on weekends and are thorough. They are very helpful. They are easy to understand and a terrific service for anyone that needs a support system. I don't know what I would do without them.
Reviewed Aug. 5, 2018
I was having significant problems with a virus controlling my computer. Called the company and within minutes Mark had me signed up and ready to go. At that point he transferred me to Anthony in Tech Support who not only resolved my problem but cleaned out my computer and educated me as to what I should do to keep it up and running. *5 STARS PLUS.
Reviewed Aug. 5, 2018
I have been using Tech to Us for a little over 3 years. The technicians have helped me with several different issues from cleaning malware off of my system to assisting when the computer wouldn't start. I am not very knowledgeable on the computer so it is great knowing that a technician is just one call or a few clicks away.
Reviewed Aug. 5, 2018
I have been a Tech to Us customer for over 2 years and I am always happy with the work that they do. They have helped me get my internet working and updating my computer to windows 10. Recently they have helped me when my computer wasnt starting up correctly. The technicians are always very helpful.
Reviewed Aug. 4, 2018
My experience with this service was positive. The techs were patient and helpful. My problem involved a crashing computer due to scammers who pretended to be a legitimate tech company. Tech to Us quickly removed them from my machine before they could get any personal information.
Reviewed Aug. 4, 2018
The service is always good and they don't give up. Sometimes they have to research and will call back once it's fixed and they are always polite. Problems solved nearly every time. I have recommended to friends many times. It's also nice to speak with people that are easy to understand.
Reviewed Aug. 4, 2018
My computer was hacked today. I felt so violated. Called Microsoft and got Tech to Us as their technical support group. Victor was so instrumental in calming me down and assuring me he could help. Offered me an affordable way of paying for a package and switched me to Anthony. Anthony worked diligently FOR SEVERAL hours to equip us with the software to make sure this doesn't happen again. Thank you gentlemen for your patience and professionalism. Great staff to work with.
Reviewed Aug. 4, 2018
I contacted Tech to Us since I was not able to get reconnected to the internet. After a few days of exchanging back and forth we were able to get my internet running again and the technicians got connected and performed a full tuneup on my computer. I am satisfied with the level of professionalism shown by the company during this process.
Reviewed Aug. 4, 2018
Anthony helped me get my computer fixed and got rid of the malware that was causing my computer to freeze up. Now it is working well and I am able to use it without problems. Tech to Us has been very good on keeping up on any problems that I have had in the past and any time I call, they respond promptly, with any issues I might have. I recommend them highly as a company for tech support for your computer needs.
Reviewed Aug. 3, 2018
The services received from Tech To Us were, by far, superior to any other technical companies that I have encountered. The professionalism was superb!!! Your company worked with me and my computer for countless hours until my problem was resolved.
Reviewed Aug. 2, 2018
Tech to Us has always been very polite when I call in for assistance and they are always able to resolve my issues. Their technicians are always quick to answer the phone and their hold times are extremely less than I have experienced with other companies.
Reviewed Aug. 2, 2018
Anthony the tech support that I worked with today was very friendly and answered all my questions. I would highly recommend him for any computer questions or to actually fix anything wrong with your computer. I definitely think they earned all 5 stars today.
Reviewed Aug. 2, 2018
Tech to Us definitely performs consistent with their guarantee as stated when I subscribed. The context of my initial contact with them involved their disengaging my machine/and me from a scam outfit I had gotten aboard when my computer was stalled. Subsequently they reminded me to contact them when it was time for their computer tune-up. All their technicians are affable and competent.
Reviewed Aug. 1, 2018
I had an unfortunate issue with a remote access tech company, so I checked with the Better Business Bureau as well as the Consumer Affairs Dept. before I signed up with Tech to Us. They have a 5* w/ Consumer Affairs and an A-plus with the BBB. They have lived up to their reviews! Everyone was friendly, the prices were great, fair and reasonable, and the service was excellent.
Reviewed July 31, 2018
Tech to Us has helped my wife and I several times over the years. They are always there when we run into issues or if we ever have any questions. The technicians are very knowledgeable and always assist in resolving all of our issues.
Reviewed July 30, 2018
Tech to Us is a Godsend! Their troubleshooting is endless... always with incredible knowledge, professionalism, and the patience of Job. P.S. IGNIS is our favorite. Thank you for bringing us such peace in this confusing modern computer world.
Reviewed July 30, 2018
Tech to Us has helped me with several issues over the years. They help me keep my computer backed up and running smooth. The technicians are very kind and knowledgeable. I always enjoy working with Tech to Us. I have been with Tech to Us for a few years and I don't plan to ever leave.
Reviewed July 28, 2018
I am so glad I found Tech to Us and you will be too. Solved my issue right away and technician was very patient and professional! I would highly recommend them. On a scale of 1 to 5, with 5 being the best, I give them a 10!!!
Reviewed July 26, 2018
Excellent sales rep and excellent tech support! Quick and easy process! Great value! I was able to have my desktop cleaned in a timely and efficient manner. I am looking forward to having other computers and smartphones worked on. Great that my daughter can have assistance with computer while away in college.
Reviewed July 25, 2018
The personal staff at Tech To Us are well certified in their services and willing to take time with the individuals to complete their needs on their computers or iPhones. And not to say least they are very polite with you.
Reviewed July 24, 2018
I am very pleased with the service that I have received from Tech to Us. All of the Tech to Us personnel that I have spoken with have been very polite, courteous and extremely helpful in answering my questions and resolving my concerns. On a scale of 1 to 5, they get a 5. Outstanding.
Reviewed July 24, 2018
Tech to Us recently ran a cleanup on my computer. They were able to cleanup all the built up junk on the computer and it runs much better now. My Webroot subscription had expired as well so I switched to the Tech to Us Virus Slayer since I see more value in that level of protection. The service has been super throughout my time as a customer of Tech to Us.
Reviewed July 24, 2018
I have been using Tech to Us as my technical support company for some time now and everyone there is very polite, patient, knowledgeable, and courteous. I typically use the Tech to Us icon to communicate with a technician and the service is always very quick and they are always able to handle and resolve my issues. The resolution with Tech to Us is always done on a first try and I have never had to call back with the same issue.
Reviewed July 21, 2018
After dealing with a scammer I called 8005551212 and go 800 516 7989 and talked with the sales team and then the technicians July 20th and told them my problem resulting in Tech to Us solving the problem[s] today the 21st. And as far as I can tell all things are working and I thank you for your service.
Reviewed July 20, 2018
We have two computers and often need a little help. Tech to Us is fabulous! They are always available, always helpful, and we have full confidence in their capabilities. Best decision we've made for tech support! Sage has been particularly helpful.
Reviewed July 20, 2018
It was not a technical issue but my lack of technical skill in accessing and setting up the printer template. The technician was professional, helpful and had me on track within 10 minutes. This is what customers with marginal computer skills need!!! A Little help now and then thank you!!!
Reviewed July 20, 2018
First time user and needed Outlook 2016 repaired: Anthony, was my technician for this session. My brother recommended Tech to Us for any computer related software problems. He was 100% correct. I signed up earlier today. They explained everything they had to for and once we completed their enrollment paperwork I received a Ticket number and or case number. I called their 800 number and was assigned a technician. Anthony worked with me for several hours and he got all of the issues resolved to my total satisfaction. The best money I could spend knowing Tech to us is there to help resolve computer issues that would normally take days when dealing with the software writers.
Reviewed July 19, 2018
I am truly grateful for the work that Tech To Us has done to restore my computer Without their technical support and knowledge of their techs. I would be lost and totally frustrated in restoring my computer by myself. They are a wonderful company to do business with; always very polite and friendly to talk to. The money I pay for this service is well worth it, and would recommend this company to friends and strangers alike.
Reviewed July 18, 2018
Good service, no problems, easy to use. I really appreciate the service! Thanks! I have has the backup for about a year & haven't lost any data. Good Virus protection & cleanup! The techs always help me out in a timely manner with prompt contact.
Reviewed July 17, 2018
The Tech to Us computer restoration services have always rectified my numerous computer glitches. Their professional acumen has always resolved tech problems promptly and efficiently. Tech to Us has always restored my Mac computer to its full potential regardless of the issues.
Reviewed July 17, 2018
Excellent service. Very helpful. Would not be able to use the computer much if it weren't for Tech to Us. Very courteous and understanding. They were able to resolve my issues in an efficient way. I would recommend this service to anyone who needs tech support.
Reviewed July 15, 2018
Tech to Us is great, always there for me when I run into issues. The technicians are very patient and make things easy to understand when guiding me through resolving my issues. The technicians are always kind and resolve issues in a timely manner.
Reviewed July 14, 2018
Tech to Us has been very good, and everyone speaks American English. They call when encountering problems, and are always available. They are located in CT, and that is where all employees are. So it is like dealing with a local company.
Reviewed July 14, 2018
My problem was not being able to start my computer due to new hardware. Found your number under toll-free and my service was restored within the time I was told. This service will be recommended to all my associates because it was prompt, courteous, and I could not ask for better service. Thank you so much for all your talent.
Reviewed July 9, 2018
Being able to contact an expert related to all my tech needs is great. Connecting with a tech is easy and fast. They are patient and do not use "techy" words that I am not familiar with. I have an iPad, iPhone, printer and 2 computers and they can help with all of them.
Reviewed July 8, 2018
Tech to Us has helped me with my computer several time. The technicians are extremely kind and have helped me with several different issues. I don't know much about computers but the Tech to Us Technicians always answer my questions and resolve my issues quickly.
Reviewed July 6, 2018
I am really happy with the work that the technician did on the computer. They were able to clean my computer and get it back under working conditions. I am now able to access all the website that I use regularly and I am very happy with the outcome of the work.
Reviewed July 5, 2018
I have two computers, a desktop and laptop. Both were a mess, literally a mess. With the help of first Victor, who introduced me to all the issues that Tech to Us covers, then to miraculous Anthony. I had 101 questions and he answered every single one, in language I could understand. He worked on my computers for two days and now, lo and behold I have practically brand new computers. Tech to us has been a God sent to me and I would recommend them to anyone and every one. KUDOS Tech to us.
Reviewed July 4, 2018
On two occasions I have sought the services of this firm and on each of those visits I was and am impressed by the warmth, friendliness and knowledge of both Victor and Anthony. They represent Tech extremely well and I appreciate their invaluable service to myself and family.
Reviewed July 1, 2018
The technicians at Tech to Us are always able to resolve my issues. My computer has a tendency to lock up on me and they have always been able to get it back up and running for me. They are always very friendly and professional. I would definitely recommend them to anyone.
Reviewed June 30, 2018
Had my first try today with this company. Found them to be very professional and polite and fixed my computer. Tech was very helpful in all areas. Would recommend them to family and friends anytime. Hope this is helpful to others.
Reviewed June 29, 2018
my laptop/ tablet, etc.
Reviewed June 29, 2018
We have had the good fortune to be serviced by Tech to Us in the last couple of years. We feel that the Technician have been 100% honest and provide excellent customer service and explain and answer all questions to us in a friendly and professional manner. Always helpful and at reasonable costs for peace of mind in these days of uncertainty with computer issues everyone seems to have, but does not need to have if they use Tech to Us!!!
Reviewed June 29, 2018
I had a huge problem: I was locked out of my laptop. I kept getting a message saying that my password for logging onto my account had expired, and it was asking for a new one. That was odd because I never had a password on my computer. My technician, Antoine, was extremely helpful. We worked together to find a solution. Finally, Antoine sent a new copy of Window 10 OS to another computer of mine so that I could download it onto a flash drive & insert it into the computer I was locked out of. Once we downloaded the new Windows operating system to my problem computer, I could get into it. Yaaaay! Antoine proved to be extremely pleasant, patient, & knowledgeable throughout the time we were working together. The whole process took several hours. I am very grateful to him & to Tech to Us for the service I received today.
Reviewed June 27, 2018
We had a question with a popup and also needed a yearly clean up. Your response was quick and very appreciated. I feel secure knowing that someone with good tech intel is always available. I definitely recommend your services to others.
Reviewed June 23, 2018
The tech person has been most patient and informative during this session. I have always been pleased with the service provided us over the past 2 yrs. I wouldn't hesitate to recommend Tech to Us to my friends and family.
Reviewed June 22, 2018
My issue, now resolved with the expert help of Antoine, was that my HP Scanner logo was not available on the desktop so I was unable to access my scanner. After a series of download steps, he was able to effect this in a prompt manner and all is fine now.
Reviewed June 19, 2018
Tech to Us is a great company with friendly, professional, and skilled staff, that I have called on many times and have been extremely satisfied every single time. I would highly recommend to anyone looking for a technical support service.
Reviewed June 18, 2018
The work done in a very timely manner and the technician was very professional. I don't expect to have any problems in the near future. In the work I have had done in the past, the results were the same and I would not hesitate to recommend Tech to Us to any of my friends.
Reviewed June 18, 2018
I have always been able to reach help when needed. I am not tech savvy myself. So I have peace of mind when I need tech help... that to me is worth a fortune. My techs have always been quick and very polite. I appreciate knowing that I have them at my reach. Thank You.
Reviewed June 18, 2018
Tech to Us has helped me keep my computer protected and up to date. I like that I can call a technician whenever I have any issues. Tech to Us has helped me keep my computer running quickly. I recommend Tech to Us to my family and friends.
Reviewed June 17, 2018
I have used Tech to Us for about a year and they have been great. They have helped keep my computer running up to date and protected. Tech to Us was able to fix my computer when it was no longer starting up normally. Tech to Us even helped me set up outlook the way I wanted it to look. Tech to Us is great!
Reviewed June 16, 2018
I called Tech to Us on Saturday morning on June 16th. My call was answered promptly. The customer service expert was very helpful in addressing all of my concerns and did a complete inventory of my computer (twice) to make sure nothing was wrong. Also addressed another concern regarding a pop-up I have been getting since Microsoft's latest update. I was very relieved after this phone call to Tech to Us. Thanks so much.
Reviewed June 15, 2018
Being a Senior I need a professional support system who is there when needed. Tech to Us is what I was looking for and Anthony did the job for me today. They are easy to work with and very accessible. Kudos to all of the guys there!
Reviewed June 13, 2018
The service was excellent this afternoon. I am not technical at all. He walked me through it. Antoine showed great patience and knew his product well. He was able to get me back online and made my day. Thank You so much!
Reviewed June 12, 2018
I have been a customer of Tech to Us since 2015. I'm very satisfied with the service I have received over this time. My questions and problems have been handled in a professional and respectful manner. The service is efficient and not at all intrusive.
Reviewed June 11, 2018
I am very grateful to have such a quick help support on my computer. All their support team workers quickly and professionally fixed many problems during the year. I have had many and without them I would be so stressed. This insurance is my peace of mind. Priceless.
Reviewed June 11, 2018
The Tech to Us technicians are very educational and they always address all the questions I have for them. The technicians are always quick to respond and do not make me wait to receive the support I need. I always thought that I use the service too much but the technician reassured me that was never the case and I feel appreciated by everyone at the company.