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About Tech to Us Reviews
Tech to Us is a remote-access technical support company designed to meet the needs of clients at home and with small businesses. It offers four monthly or annual plans for a flat fee, which covers a variety of devices and operating systems, with a 100% money-back guarantee. Skilled technicians are based in Hartford, Connecticut, and are available every day of the week.
Pros & Cons
- For homes and small businesses
- Services meet a broad range of needs
- Money-back promise if issue isn’t fixed
- Other fees may apply for some services
- Doesn’t operate all day long
Tech to Us offers remote-access home and business technical support. Its money-back guarantee promises a refund if the issue isn’t resolved. Services outside its set plans could require additional fees.
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Reviewed March 21, 2021
WE have used Tech To Us for many years; never had a complaint. They have solved every problem. The service is professional and courteous. I would recommend them without reservation. If you want convenient, highly competent tech help, use Tech To Us.
Reviewed March 19, 2021
Tech To Us is not the least expensive tech service available on the internet. However, it is worth double the expense. The techs are easy to understand and speak with, and make problem solving somewhat enjoyable. I highly recommend TTU.
Reviewed March 18, 2021
I've have had Tech to Us service for about 4 years now and I've been extremely happy with the service that I have received. Everyone I have spoken with has been very professional, knowledgeable and have resolve any and all issues I ever had. I have recommended this company to several people who have computer at home and need assistance with computer issues. I will continue to use Tech to Us and recommend you to anyone who asks for a good company to resolve computer issues.
Reviewed March 13, 2021
Have been very happy with each of my experiences with your company since I discovered you. Like all the other folks I've worked with, everyone has been courteous, helpful and quite quick resolving my - probably - my fault problems. And I have recommended your company anytime the subject of computer problems has come up.
Reviewed March 10, 2021
The technicians are very helpful in solving our issues. Thanks for all of your help in many situations that we have had. We appreciate your company very much. We would and have recommended your service to many of our friends and family.
Reviewed March 8, 2021
The program TrackOff had stopped working. I logged in and was immediately contacted by a representative. Within a very few minutes the problem was solved. This has been my experience with other matters previously. I would recommend this firm to anyone who needs quality computer care.
Reviewed March 6, 2021
I've been very satisfied with the service I've received. Access time to talk with a tech is very quick. For other tech support companies, you might need to wait 2-4 hours before you speak with a tech. At Tech to Us, all the techs are courteous, knowledgeable, and my computer problems are resolved in a timely manner. I highly recommend Tech to us!
Reviewed March 3, 2021
Customer service has been timely and all my issues have been resolved. I'm really happy with the support service. I've had the service for four years and have no complaints. I would highly recommend Tech To Us to anyone who needs home computer support services.
Reviewed March 3, 2021
Ryan ** has given us great service today -- knowledgeable and helpful! He has helped us connect our computers. We have been with Tech to Us for about a year and the service has been a great help to us as they have helped solve a number of computer issues.
Reviewed March 2, 2021
My evaluation of Tech to Us is they are the best service I have had in the last 25 years. The response and technical service is the best. Tech to Us is an American based company where all technicians are kind, knowledgeable and easy to understand.
Reviewed March 2, 2021
Finding you all has saved my life numerous times. The only support system that has been extremely patient and also the only one that has been able to resolve many computer issues. Support staff and any company calls has responded with exceptional service and professionalism. Could not do without you!
Reviewed March 2, 2021
Have walked me through many experiences from changing a solid state drive to fixing anything a 73 year old does not know how to do. The entire team is very patience. All the technicians are very knowledgeable and great to work with!
Reviewed March 1, 2021
The technician was extremely helpful and knowledgeable. We had to work through a number of issues. He was patient with me as I AM NOT a "techie" and more than willing to explain things to me as we progressed. I would highly recommend his expertise and the company to anyone.
Reviewed March 1, 2021
I have used Tech to Us for many years and they always take care of any problem with my computer. I recommended them Highly! I have referred them to my friends and they are very satisfied with the service also. Every agent I get has been more than helpful. They do a great service especially for me who is not very tech savvy.
Reviewed March 1, 2021
I have been a customer for more than 5 years. My wife and I couldn't be more pleased. Used the service on many occasions and each time we experienced quick, courteous, and effective results. We highly recommend TechtoUs to all computer users.
Reviewed Feb. 26, 2021
I have enjoyed working with all of your technicians. Their moods are pleasant and they are very competent. Over eight years they have not disappointed, I would not want to give them up. I would highly recommend their service to anyone!
Hi Marilyn. Thank you so much for the kind words and thank you for being such a great, loyal customer!
Reviewed Feb. 26, 2021
Unwanted page was deleted by tech to us.. Didn't know how it got there but I did not know how to disable it. T to us dit it in less than one minute... Thank you. I depend on Tech to Us to keep my computer running and up to date, GM.
Reviewed Feb. 25, 2021
So many times I have told others about your incredible service and wonderful, helpful staff. One time last year, I already had my office window open....to throw my laptop out from the fourth floor...Your folks saved the day and my laptop!
Reviewed Feb. 23, 2021
We have been extremely pleased with the service. If we had had the service last year, it would have saved us about $2800. It has more than paid for itself already this year. They have fixed a problem that I have had for several years.
Reviewed Feb. 23, 2021
As a senior citizen with limited tech skills, I would be lost without the assistance I get from Tech to Us. Not everyone can work with someone and not make them feel like a total idiot. Mike has a way of helping - not hurting - all concerned parties!
Reviewed Feb. 20, 2021
Tech to Us is a great company. Staff is patient, helpful, knowledgeable, tech savvy and friendly to boot! Recommend highly. 10 stars. If you are not so tech savvy this is a wonderful resource. I have had a subscription for many years and will continue.
Reviewed Feb. 18, 2021
TechToUs has serviced my three PCs for several years and I have been very pleased with the support I received from TTU. I have upgraded my PCs and the TTU support team was able to transfer all of my data from the old PC to the new one. I also appreciate the routine maintenance that I receive which helps my PCs stay up to date with security software. I find the TTU support team to be friendly, courteous and technically astute. I plan to maintain my subscription with TTU as long as I operate PCs.
Reviewed Feb. 17, 2021
It only took a few minutes for the Technician to understand exactly what my problem was with my email. I am 85 years old and don't really understand the computer changes that happen time to time. It's great to have someone that can be so patient and understanding. Thanks so much.
Reviewed Feb. 16, 2021
I am glad I found Tech To Us. I like it better than the geek squad which I had been for a number of years. The only thing I don't like is the hours. If I am on an emergency I had to wait until they open at 9 am. They don't work at night. Most of the staff seems to know every thing and they send a reminder to tune up my computer. What more can I ask?
Reviewed Feb. 16, 2021
I have always had good help from "Tech To Us". They try to respond quickly to your computer problems. They go above and beyond to get you the right help. No problem, seems to be to great to fix. What I like about them most is when I get frustrated, they understand and always are encouraging.
Reviewed Feb. 10, 2021
Great service. Helped clean up the operating systems on my computer. I will be looking into getting the malwarebytes virus protection and utilizing the free tune ups in the future. Always appreciate the folks from Tech to Us, they have kept me running for a long time.
Reviewed Feb. 6, 2021
I talked to Mitch today and he helped me so much. As for all the techs I use for all my problems thank you for taking the time to help me with all of my computer problems. Yes I will tell others about your help and site. I have been with you for years and I Love each and every one of your techs. Thank you. June
Reviewed Feb. 2, 2021
I had trouble with my computer and they helped me, and answered my questions. I've had many kinds of problems and they have always helped me whether it was my printer connectivity, or change computer problems. The last time I lost photos on my SD card and tried to figure out why. So they told me what to do next time it happens..
Reviewed Feb. 2, 2021
All of your technicians are super knowledgeable and are quick with their responses to my inquiries and problems which are about 2-3 times a week. I have been using them for three years now and they never cease to fail me. Your services aren't cheap but you are efficient and quite effective. I would recommend you to anyone.
Reviewed Jan. 30, 2021
My experience using Tech to Us has been fantastic from day one. Their rates are VERY COMPETITIVE. I transferred from another service that I was paying almost $175 per month and now I pay only $75 per month for their advanced service. All support people go the "extra mile" to assist. I feel that I am always in good hands with Tech to Us.
Reviewed Jan. 26, 2021
So Windows had an automatic update, and suddenly my bluetooth headphones stopped working. I tried installing/reinstalling a bunch of wireless bluetooth drivers and even reset the OS. In the end, I reached out to Tech to Us, and they had the issue resolved in an hour. They were nice and polite, and in my opinion totally worth the expense.
Reviewed Jan. 23, 2021
As usual I am thoroughly pleased with the attention given to my problem. Wasn't a quick fix this time, Mitch gave his attention to fixing it and it made me realize I need to update more often. Mitch and your service should get 10 stars for helping me today! Kudos!
Reviewed Jan. 23, 2021
I love this service! It has helped me so much in the three or four times I have used it. Tonight Ryan helped me solve a problem with my printer and installed new drivers. My printer had previously been driving me crazy going offline all the time. It would usually go back online if I turned it off and then on again. That didn't work tonight. I have the printer in another room so to make matters worse I had to run back and forth when that happened. I am so happy to have the problem solved. Thanks Ryan!
Reviewed Jan. 21, 2021
I am pleased with the fact that I can get connected so quickly, all my issues are resolved in a timely manner and all of the folks I've worked with are professional and know what they are doing. I will continue to work with Tech to Us.
Reviewed Jan. 21, 2021
Tech to Us has been a great experience these past 2 years. I had the opportunity to get Ryan on the phone today. He was AWESOME! Very friendly, patient, kind, and knowledgeable. Helped me out tremendously. I highly recommend this service. Techs like Ryan and several others have made my life easier.
Reviewed Jan. 21, 2021
Tech to Us has been extremely helpful in helping me resolve some issues that I've been having with my computer. When they told me the monthly price of the service it was so low that I didn't expect too much. There has been multiple times that someone there has stayed very late to help me out and it's very much appreciated! I would recommend them as your first call for tech support.
Reviewed Jan. 20, 2021
Tech to Us is GREAT. Every problem I have had in ref to computer; TV, smartphone, etc they have solved. They are polite, patient, proficient and friendly. My original contact with them was thru my sister, Mary Ellen **. Again all issues were resolved. The staff are wonderful!
Reviewed Jan. 15, 2021
Reviewed Jan. 13, 2021
Always look forward to the Support I received from Tech to Us. They are Very Helpful with my issues, I come across. I'd be lost without this type of Support. Friendly Tech Support. Glad that they are in the USA, rather than overseas techs.
Reviewed Jan. 10, 2021
The issue was solved within minutes. Generally I am satisfied with service I receive. Most times, service starts within minutes. I am also satisfied greatly about the writing back and forth instead of speaking, like before with other companies, where techs had heavy accents, hard to understand.
Reviewed Dec. 31, 2020
The team here at Tech To Us, were extremely helpful and patient with my pc situation. They identified what I needed, then talked me through exactly what I needed to do in order for my PC to run as new! Actually better than new! They also were clear in letting me know potential downfalls in case it didn't work. I appreciated their honesty in advance and decided to take their recommendations anyway. They did not let me down.
Reviewed Dec. 22, 2020
I have been using Tech to Us for several months and really appreciate the service and the support. We are very pleased with the results of getting our issues handled in a timely fashion with knowledgeable, reliable and nice techs.
Reviewed Dec. 16, 2020
Just finished a session with Tech to Us and was blown away with their skill and speed of their tech support staff. I signed on with the sales people and they had a technician waiting to take my case. My issue was resolved literally in minutes after spending several long afternoons with Microsoft support in some foreign country who never did anything but waste my time. These guys are the real deal....fast, efficient and friendly. I am extremely happy with their service and would recommend them to anybody. Don't even hesitate!!
Reviewed Dec. 12, 2020
I've Been using this service since 2016 and any time I've needed help your service has been there to solve my problem. No matter how trivial your reps have been very helpful and understanding of my computer ignorance. I would recommend this service to anyone who asks.
Reviewed Dec. 10, 2020
This was a great experience. I got exactly the help I needed and am so relieved. TTU restored my password, upgraded my windows and restored my files. TTU is very friendly and knows their stuff. I don't worry with TTU. Big Thank You.
Reviewed Dec. 9, 2020
Wilson Mill Legal Overload has used the services of Tech to Us for a number of years now; and we have never been disappointed with the Tech to Us services; and have had the best technical assistance imaginable. There are some services who go over and beyond rendering great services, and Tech to Us is one of those services. Here's hoping that Tech to Us will always stay in business!
Reviewed Nov. 25, 2020
2. Device management.
3. Problem resolution with applications and slow processing.
Especially, operational support problems have been resolved in a very timely & dependable manner. I will continue to use this service for the aforementioned good level of service.
Reviewed Nov. 17, 2020
This seems to be a team of tech Rock Stars! Very patient and knowledgeable, wish I had found them sooner! Knowledge of all products not just Microsoft! Had great help and tips with Apple also! Don't feel bad calling as often as necessary and team is very responsive! Wish they made home visits also if needed. Would highly recommend this USA based team of techies!
Reviewed Oct. 23, 2020
Jon was very professional, efficient and nice. He was patient with someone who isn't tech savvy. He had a great sense of humor also. Glad that I have Tech to Us Support to go to for help or I would have had to hire a technician. The company was able to rectify problem and immediately solve the issues.
Reviewed Oct. 19, 2020
Kendall did a great job getting my printer working. I would have given up and got a new printer; but Kendall did a great job on finding the problems and then fixing the issue. I am happy that I have a contract with TechtoUs so when I have problems with my computer I know where to get it fixed. It is a lot easier than dragging the computer to a store to get fixed. I have always had a good experience with this company.
Reviewed Oct. 16, 2020
I am incredibly happy with the service provided by the technician. The technician was prompt and efficient. He responded quickly to my questions, solved the issue at hand, and then took his time to make sure I understood what had happened and how to fix it. The solution came like a flash, and I can say that I am one satisfied customer.
Reviewed Oct. 16, 2020
I had a message pop up that Word would be removed on 10/26. The technician I spoke with was able to identify the issue and get it resolved in a timely and professional fashion. I just started with Tech to Us this past week and have had a couple of issues that were already resolved.
Reviewed Oct. 14, 2020
Can I give you 50 stars? You deserve it! Very patient and knowledgeable. You know how to "make magic happen". Thanks a million. You guys are wonderful. You are the best. You always know how to fix all my problems with the computer.
Reviewed Oct. 13, 2020
All of the Tech to Us technicians are so polite, patient, friendly, and knowledgeable. My experience with them has always been favorable. When I call Tech to Us I have a big problem that I cannot solve by myself so initially I am very stressed out, but with the technician's patience, guidance, and experience I end up relieved and happy.
Reviewed Oct. 13, 2020
They are all very professional and knowledgeable. My time with Tech to Us is always informative and comfortable. There has never been a time where a problem was not solved expediently. I would never use any other service and would refer them to anyone.
Reviewed Oct. 12, 2020
I have found TechToUs to be an outstanding computer support service. Whenever I have a computer problem TechToUs is very easy to access and get immediate service. I can contact them at any time for any technical or non-technical questions. I have computer peace of mind because of TechToUs and highly recommend them.
Reviewed Oct. 10, 2020
We had multiple issues with a computer and the agent was patient, friendly, expert, thorough, and solved every problem we had, and even some we didn't know we had! I would highly recommend for any level of computer tech assistance/remote repair.
Reviewed Oct. 5, 2020
Tech was very competent and knowledgeable. She was very polite and courteous, was easy to understand. Her directions were clear and helpful. I was very comfortable working with her. I use a screen reader so it was very helpful to have a person who could help.
Reviewed Oct. 2, 2020
Shavez from Tech to Us provided technical support to me today on a number of issues. He resolved all of the issues during one phone call. Shavez was knowledgeable, courteous and efficient. At all times he remained professional as well as patient with me as I followed his instructions to the best of my ability. I would recommend Tech to Us to any business for IT support.
Reviewed Oct. 2, 2020
I am so happy to have found Tech to Us!! I had a MAJOR issue in losing some very valuable information & contacts in my Collections App connected to Microsoft Edge. After three tries with other tech support companies & no positive results my stomach was sick. Working remotely, with such a loss, I felt like I just started a new job & was starting from scratch for contacts. After reading the many positive reviews for Tech to Us, I decided to give my project one last try. From the moment I got on the line with J in the sales department my spirit was lifted with hope. He encouraged me to at least try. I was looking for a miracle. Moments later I was on the line with T. Just like so many other testimonials... a team here with PATIENCE working with so many of us that are not tech savvy. I took a deep breath & let T go to work. I answered questions along the way & he kept going & going, never giving up like the other companies did.
My fingers were crossed the entire time & then BINGO!!!! The results everyone else told me was a lost cause & impossible. I had to literally pinch myself & ask did this really happen? I will be telling everyone I know & then some about my experience with Tech to Us. They also set up a protection plan & a RELIABLE back up system so that if this ever happens again> just one phone call will remedy the situation promptly. My situation took some time but worth every penny & every minute invested! If you are looking for OUTSTANDING service knowledge & care, then look no further, make Tech to Us your # 1 Go To.
Reviewed Sept. 30, 2020
My experience with Tech to Us has always been very positive -- quick responses, people who know what they are doing and are supportive, explain things, and do what needs to be done to keep me up and running! I'm not a techie, and it can be very confusing when things stop working or messages that I don't understand pop up now and again. I have found it SO helpful to be able to simply contact Tech to Us and have my problems solved as efficiently as possible. One less thing for me to worry about.
Reviewed Sept. 26, 2020
I've been using Tech2Us for several years now. Switched to a different company last year, but I'm back now. I notice that the wait for a tech has gotten a little longer than I remember, but after all we ARE still on COVID lockdown. My experience with the tech support has always been 100% positive. I can't recall a single time when I've not gotten my problem solved. That goes true for Shaves as well.
Hi Jack. Thanks for coming back! We definitely have been ALOT busier since COVID, but that has created the opportunity to add several new team members over the past couple of months, some as recent as the last couple of weeks. The insane amount of volume has ceased, but there is still a higher volume than normal. The great thing is that you can always connect directly with our Quick Connect Icon and don't have to even call.
Reviewed Sept. 23, 2020
I have been a subscriber to TTU for 3-4 years now. My experience has been excellent. The technicians are thorough, professional and warm. They have helped with tune ups, technical problems and restoring to new computers. This is a Priceless service and all in the comfort of your own home. Their staff is US based so all are understandable and very friendly. I highly recommend Tech to Us!
Reviewed Sept. 22, 2020
Couldn't access a site I needed for work. I simply tapped into the remote request for assistance and within seconds, someone came on and began to help me. They didn't require anything from me except to reboot my wifi after they were done. I was able to do other things while they remotely worked on my computer and by the time I was done, so were they! I have access and they were great! Whenever I have a problem, they are here to help. All the time. Anytime.
Reviewed Sept. 21, 2020
We've had an excellent relationship with Tech to Us for at least five years. We don't have to worry about scams. Our answer is we'll contact our tech support people. Service has been flawless, including follow up calls. Our Tech level is fair at best. No member of Tech's staff has ever rushed to conclude a call session. Questions/explanations have always been handled professionally. We appreciate the service & the quality of the people.
Reviewed Sept. 17, 2020
I'm so glad that I found Tech to Us. They are very responsive to my computer needs and really respond immediately to any problems I have. I was surprised to find them on a general search on the internet. They are the best I've ever used. Thanks a lot.
Reviewed Sept. 8, 2020
I've been a customer of Tech-to-Us since 02/2018. I've had a very mixed experience until today. My sister's system became blocked by Supremo and Norton as well as another support could not rid her system of the infection; until I contacted Tech-to-Us and Shavez answered our call. He was FABULOUS. He fixed the issue we contacted you all. He was very knowledgeable, professional, extremely patient, thorough with myself and my 75 yo babysitter. I highly recommend Shavez. He does your company proud!
Reviewed Sept. 5, 2020
After our computer crashed we needed to transfer our TTU service to a new computer. It was an excellent experience and the tech was able to set everything up quickly and download the backup files from the old computer to a file folder on the new computer. We didn't lose any of our family pictures. This is the best computer service we have ever used.
Reviewed Sept. 3, 2020
This service was excellent, tech is very knowledgeable and patient each time I called. My issue was resolve completely. ****Excellent. Each tech was kind and understanding. I will ask if they could make sure everything was working and they would verify.
Reviewed Aug. 29, 2020
They have always been there for me when I needed them and have never let me down. I can always count on them to resolve my problems and answer any and all questions I have. Great service, very courteous and extremely professional and polite.
Reviewed Aug. 27, 2020
I have been so impressed with the service I have received with Tech To Us. I originally called because my computer crashed and it was completely dead, the blue screen of death, but the technician was very patient and got it running again. Today my technician was Ms. **, I had worked with my application technician for three hours yesterday and just couldn't get it to work. Ms. ** fixed the problem in less than five minutes. I Highly recommend the services of Tech To Us to my friends and anyone who has a computer. If you don't have a problem now, having a computer, you will eventually and you will be in good hands with Tech To Us.
Reviewed Aug. 12, 2020
I could not be more pleased with the service that was provided to me. It was quick, professional, and pleasant to work with. Most importantly the problem was resolved! I would certainly refer this service to others. I had tried to resolve the issue on my own before and this was certainly a more cost effective way to proceed.
Reviewed July 7, 2020
I've been using Tech to Us for a couple of years and they are lifesavers!! Anytime I have any difficulty with my computer use, I just contact them and they ALWAYS have a solution. Not tomorrow or next week, but right away!! They are easy to work with, thorough, and keep me on-line and on top of things!
Reviewed June 23, 2020
The service and advice I received was comprehensive, data based and understandable. I support a business that supports its customers. Tech To Us has done that for me for several years. I hope to remain a customer in the future.
Reviewed June 2, 2020
Prof. Douglas **
Reviewed May 28, 2020
Technician was very pleasant and courteous while being very helpful through the whole experience. He was very persistent in trying the fix the microphone problem and spent a great amount of time and effort trying to fix the problem. He continued to try many options even while the drives would not properly update,
It is a seven year old computer which was making his job harder but he still continued to rectify the problem. I am a 72 year old senior so it was wonderful to have a technician who was so patient and kind, especially in my lack of knowledge with the computer age.
Reviewed May 22, 2020
Technician did an excellent job diagnosing a unique situation and resolving this very well. Pleasant individual to work with also; very conscientious about the service being provided. Have been with Tech to Us for several years. Very good company especially relative to some prior service providers.
Reviewed May 22, 2020
Very happy with service. Very helpful and knowledgeable. Gentleman walked me through all my questions. I did not feel rushed. He Answered all of my questions. He Helped set up a gmail account and he helped me with my iPhone.
Reviewed May 20, 2020
Jerey ** and Shavez both were extremely knowledgeable and ultra patient with me. Not only them, the entire staff treated me as any good company should. I went to two other tech companies, both were difficult to communicate with and did not use customer service in the right way. I love you Tech to Us and I will never change services.
Reviewed May 15, 2020
I have been a customer for many years and I have to tell you that I have always had friendly and knowledgeable people helping me. No matter if it is my computer, cell phone, xbox or my laptop, you have also been able to help me out, and being 70 yrs. old I need all the help I can get. I do not know what I would do without you guys. Thank you! Al
Reviewed May 13, 2020
You are always there when I need you regardless how small the need may be. You do a thorough and timely job and your help is always appreciated. You are a great asset for someone like me who is not really computer savvy.. I have always felt I could trust you compared to other computer services I have dealt with.
Reviewed May 13, 2020
Jerey worked in a dedicated fashion, through a number of different approaches until he successfully linked the device. AT&T was of no help so Jerey saved my butt. I am thankful that Tech to Us has such great technicians, not to mention that they are working through the Covid pandemic. I am impressed.
Reviewed May 11, 2020
Excellent service this early am. I was super frustrated and I was assisted by a patient and kind gentleman. He was able to sort out my situation and I am now able to go about my day!! He worked diligently and problem solved my keyboard issues!
Reviewed May 8, 2020
I love Tech to Us! My experience each time I call has been great! Courteous, knowledgeable techs who quickly solve any problem I might have and keep my computer running quickly and smoothly. Would not want to be without this service!
Reviewed May 8, 2020
I'm elderly and technology impaired. I don't understand very much about computers. In the past 3 years I've used your service in order to keep my computers running smoothly and updated. Your services has provided me with a way I can use my PC and function. I have the security when something goes wrong and I can all and get the help I need. I also like that the tech calls me and explains what's been done on my computer. Thank you.
Reviewed May 6, 2020
Great help on solving problems with bookmarks disappearance and many sign in screens. Great response and communication. They have been great in understanding and solving the problems from a previous tech company. They also have helped in understanding how my bookmarks can be saved and retrieved as needed.
Reviewed May 6, 2020
When ever I called with a problem as a 73 year old man, I was always treated with respect, my problem was listened to and always solved and most often without even asking the hard drive was checked out for any viruses and cleaned. And that is something I always very much appreciated. Also during this pandemic where most places are currently closed or hard to reach they are still available at the end of the phone line with no problems.
Reviewed April 29, 2020
Worked on my daughters computer which was completely full of downloads and almost impossible to remove. They spent a good part of day to reset computer and reload all of Microsoft 10 and add some other security for my special needs daughter. I was completely satisfied with all of their help!
Reviewed April 19, 2020
I was having email issues and contacted Tech To Us to discuss if they could help me solve them. So they connected with me and was able to resolve all my email issues very quickly. Incredible service, outstanding techie's, shout out to Henshaw who is the best, and well worth the money knowing they are there for me whenever I need them. Great peace of mind that my tech issues will be resolved quickly and expertly. They definitely deserve 5 Stars.
Reviewed April 12, 2020
Nice to be able to talk to someone who speaks English! On my desktop computer, it was running slow.. Took their time and got it to running faster. I have used them for several years and have never had a complaint. Always professional.
Reviewed April 9, 2020
The service is fast and the techs definitely know what they are doing. They are very friendly and patient with me. I would definitely recommend their services. I especially liked the fact that they are U.S. based and speak English well!
Reviewed Feb. 14, 2020
The Techs are absolutely knowledgeable, great customer service, get every problem I had fixed, terrific communicators, listen to the issues carefully. Overall a very satisfying experience working with Tech to Us. If they had more stars I would definitely rate them the highest! I absolutely recommend Tech To Us.
Reviewed Jan. 20, 2020
I called on Friday and again on Monday for help with an old and very slow laptop. Both representatives were so very helpful and patient with my lack of knowledge. They spent a great amount of time to ensure my satisfaction, even helping me with purchase of a new laptop. I never felt like just a number!
Reviewed Jan. 20, 2020
Tech to Us is a quick and efficient service! Always there to download new programs, and they have exceptional patience and are very kind. One other thing is that we can understand them! I'm extremely happy with Tech to Us!
Reviewed Jan. 12, 2020
I read through a few tech support services, with TechtoUs being the first. I say "few" because after reading about TechtoUs, no one even came close! The ratings, customer reviews, what services each plan offered, and informative and user friendly web site was by far above the others. I first spoke with Jason, asking many questions and trying to get acquainted with TechtoUs. He spent much time with me, and treated me with the utmost respect and courtesy, (even though my questions must have seemed endless!). I wanted to think about it for a day. I want to note that this is also a "no pressure" company, which is important to me. I didn't have to take more than a day to decide. I signed up today (1/11/20) for a yearly contract.
Sage **, the tech who worked with me today did all the set up and performed extensive tests and scans to be sure everything was in perfect condition. I couldn't be more satisfied! I am very impressed with the service provided and the time and patience both Jason and Sage showed me! I'm not very experienced with computers, and they spent all the time needed to provide the best service possible.
Another aspect important to me is I felt from the start this is a company that expects the best from their employees both personally and professionally, and I was not disappointed!!. I feel confident I've now got all the help I may need with any problems I may encounter throughout the year, and with the monthly maintenance scans included in the plan.
Jason and Sage should be commended for their professionalism, expertise, patience, and courtesy they extended to me. I have no doubts I've made the right choice! I give TechtoUs an A+++++++++ and would give them 10 stars if possible! I highly recommend this company without reservation!! Thank you, Jason and Sage, for all the time you spent with me! (an A+++++ rating for both of you also!) I have no doubts I will be equally satisfied when working with the other techs. I am confident I no longer have to worry about finding a trustworthy company!!! Especially being somewhat of a beginner, this has given me peace of mind!!! Thank you TechtoUs!!!
Reviewed Jan. 6, 2020
Any time I've used Tech To Us for problems with my computer they have always been understanding that I'm a Senior and aren't computer savvy. My problems were always resolved quickly and efficiently and the techs were always friendly and kind. Jerey, Brett and Shavez are wonderful, helpful and especially understanding.
Reviewed Jan. 6, 2020
I've been using the services of Tech to Us for a year now. All of the technicians have been knowledgeable, courteous, and have solved all of my computer problems with accuracy, and alacrity. A+ for all of the work you have accomplished with my thanks.
Reviewed Dec. 12, 2019
Great tech support, fixed my issues quickly and professionally, super great service. Very knowledgeable and my computer works Like new now due to the complete tune up and spyware updates. I like the one on one you get from the direct phone call that allows the more personal service to the complete help.
Reviewed Nov. 29, 2019
Customer service is always patient and has solved my problems 100% of the time. Is always worth the monthly service charge and will highly recommend the service to others. Able to set up assistance line and if service takes a long time, they call me back at my convenience. Will soon have them update my husband's computer.
Reviewed Nov. 22, 2019
Tech to Us (TTS) established my ability to use the IPAD and integrate with our other at home computers. I would recommend TTS to all my friends and relatives. TTS is very insightful, patient, and kind on any session where I needed computer support. The IPAD provided during the late afternoon 11/21/19 and morning 11/22/19 was a five star performance. Thanks very much for your service.
Reviewed Nov. 8, 2019
I have worked with Shavez, Brett and Sage and every one of you has been extraordinarily helpful, knowledgeable and extremely adept and efficient in solving multiple computer and iphone issues. I do not hesitate to recommend you to anyone who needs tech support. If possible I would give your entire team 10 stars!!!
Reviewed Oct. 22, 2019
I remain very satisfied with Tech to Us. It has proven to be a very efficient and cost-effective source of technical support. Thanks so much. Have dealt with Henshaw the last two times I've needed help, and he was able to promptly deal with my computer problems.
Reviewed Oct. 11, 2019
I am so thankful for the team of professionals at Tech To Us who have been instrumental in helping me make the leap from my PC to a MAC. Sage was able to determine what was keeping us from backing up the data on my MAC and he successfully transferred the hundreds of contacts from my Outlook account on the PC to the Mac. Thank you!!!
Reviewed Oct. 10, 2019
Having problems with the computer & router (no wifi) for several days. Found TechtoUs site on a Google search. Had the great pleasure to speak with Sage regarding the problems. He reassured me the problems could be fixed & everything would be back to normal. He fixed everything & did a computer tune up. He was FABULOUS!!! Top notch Tech!!! Worth every penny!!! We signed up for a yearly contract. Glad the search pulled up TechtoUs. We were going to use the other big name squad & are glad we didn't. If you're looking for a top notch company, look no further, you won't be disappointed.
Reviewed Oct. 5, 2019
I want to brag on your tech Sage. He had so much patience with me. Sage stayed online with me, probably taking up his valuable time. Sage was finally able to correct all issues after I did all I could on my side, I don't know anything about my iPhone, so it was difficult to follow the stages for me to help on my side. He's a great employee, he should be proud of himself. 100% A+ survey, Kathryn
Reviewed Oct. 4, 2019
This is my first experience with Tech To Us and I am extremely satisfied with their service. The Technician, Sage way friendly, easy to talk to and very thorough and knowledgeable. He had a lot of work to do on my computer and explained things very well. I should have contacted them years ago. Very easy means to contact Tech To Us. They are rated as one of the best computer services companies and based on my experience with them today; it's certainly evidence of that.
Reviewed Oct. 3, 2019
Number of problems over the years have ALWAYS been solved by these great techs. Always patient and LISTEN to issues. Help educate user to avoid future issues. Glad they have their service available at affordable rate. Can recommend to friends and family. If you don't use this service....too bad for you! We love it!
Reviewed Sept. 18, 2019
I just subscribed to this service and although it was not the least expensive of the options that I investigated... I am very satisfied with the work & results I've received to date. Today, Shavez helped me with a number of tasks - excellent job.
Reviewed Sept. 17, 2019
I've been a client of Tech to Us for a number of years and have been very satisfied with their service; recommending them to many friends. This past week I had a challenge and of course call Tech to Us. The tech was professional and displayed an "stick to it" attitude to get the problem resolved. He called me numerous times and kept researching fixes until, after two days and many hours completed the job and got me back on track.. As a tech challenged more mature person, I'm very pleased and want to say "Bravo Zulu"; Navy speak for a job well done.
Reviewed Sept. 10, 2019
Shavez did a great job. He was calm, cool and collected and methodically went through the different steps to add a new calendar and contacts file to my Outlook365 client. Courteous, knowledgeable, and patient - 'enuf said. Response time was quick with under a minute wait -- even though I don't pay for the premium service. Great value for the money.
Reviewed Sept. 8, 2019
After our computer and bank account were hacked by a so-called “online security company”, I searched for a legitimate security company we could trust. Luckily, I found Tech to Us! I signed up for the one-year plan, with an unexpected/appreciated discount for my being a veteran. The technician who took my order and helped me get set up was Sage, who was extremely pleasant, knowledgeable, and fun to talk to. He explained everything that he would be doing when he took remote control of our computer. When, after several hours, he completed his scan/analysis of our computer and loaded the new security software, he called me with a report and answered any questions I had.
I was very impressed with how thorough and professional Sage was, and I know that we will have a long and fruitful relationship with Tech to Us. In addition to providing online security, the experts at Tech to Us will be there to answer questions about all commonly used software programs (a real plus!). I strongly recommend this company to anyone looking for trustworthy online security, and especially to anyone who got burned like we did previously, and are wary of who they deal with.
Reviewed Sept. 8, 2019
Install of new laptop. Shavez-- excellent service. Well mannered, polite and interesting small talk. Very satisfying. We worked for several hours. He solved all the problems I had. It was a chore that I could not have done by myself. My was also pleased at his patience with me.
Reviewed Aug. 12, 2019
The experience from Tech to Us was very terrific. The technician assigned to my account helped me out & I couldn't do this without him. I would ask for this technician again if, in the event of a catastrophe. I would also buy him lunch if he was closer! I would also bring my sister along, she speaks highly of you guys.
Reviewed Aug. 8, 2019
I have had this type of service from my employer a national company that depend on devices working properly, but to receive it for my personal computers is wonderful! The staff is very responsive and courteous at all times! I appreciate that they are available up to 10 PM (EST) since I work late and don't have time during the day to spend addressing my personal computer issues. Thanks guys. You all are the best!
Reviewed Aug. 5, 2019
Over the past few years, we have used your service. We are extremely happy with all of the company's features. Thank you for all of the professionalism, attention to detail, fast service and overall exceptional service which you provide. Thank you and God bless.
Reviewed Aug. 1, 2019
I always know that TechToUs personnel will provide the utmost in service and support. They are always very professional and responsive to whatever request I've made of them. They truly provide peace of mind whenever I am having problems with connectivity or other computer-related integrity/responsiveness.
Reviewed July 31, 2019
I was absolutely grateful that I found Tech to Us. I had two problems I needed to resolve and they came to my rescue and did a fantastic job in taking care of both in record time. I highly will recommend them to friends and family as well as anyone I come across with problems.
Reviewed July 3, 2019
Finding Tech to Us is the best computer aid investment I ever made. The support and easy access is outstanding. Their ability to gain control my computer and fix problems at the same time teach and show me features of computer and programs is outstanding.
Reviewed May 28, 2019
I called Shavez, to do a computer tune-up and to try to fix my printer. From the beginig he was very understanding and helpful, explaining what the problems were. Every question that I had he even help me go through the computer steps to work my computer, (I am not good at all working a computer), but Shavez never lost his pationts with me. He was very understanding and helpful. I would call him anytime to help me with any computer issues, he is very knowlegble and knows what he is talking about. He was also conserned about my personal welfare, and talked to me like a human being. He brightened up my day. God bless him and your company for employing such a great young man to help people like me, with with very little computer experience. Please give this young a good recommendation for his great customer service and friendship. Thank you Shavez.
Reviewed May 24, 2019
Every time I had a problem with my computer I was satisfied with your service and the problems were resolved. The representatives had a full understanding what exactly the problems were and we able in a short period to fix the problem. Your service, I would recommend to anyone.
Reviewed May 20, 2019
The company is always very helpful and always manages to help out and resolve our issues. The staff has always been very friendly and accommodating. They have managed to resolve every issue that I have brought up to them. 5 stars.
Reviewed May 20, 2019
Updated on 06/12/2019: You continue to try to get me to reactivate my account after the mess your technician left me in--and the many hours I was left waiting on the phone for several days. Without authorization your technician left my Outlook in a horrible mess that will take months to repair.
Original Review: I don't like leaving reviews, but in this case I hope this one will help the technicians at Tech to Us be aware of the problems they can create if they aren't being thorough or are rushing. The tech I was working with took it upon himself to update my Outlook. The result is that I lost my task manager (two years of things-to-do) and my entire address book (over 1,000 contacts). I will be spending months trying to rebuild.
Reviewed May 1, 2019
The techs with Tech to Us are always very courteous and patient, and this is not just a one time deal. I notice this with all technicians across the board. With all tickets there has never been a big issue that could not be resolved!
Reviewed April 25, 2019
I have been a customer of Tech To Us for about 3 1/2 and in that period of time. I have not had a problem which they have not been able to fix. The technicians are very knowledgeable and friendly. To say I'm satisfied is an understatement. They're great!
Reviewed April 18, 2019
Excellent service, as always. Would recommend to anyone and often have done so. They take the time to understand my problem and work with me on resolution always making sure that I know what is happening and why. No mystery. Also, doesn't seem to matter when a problem take a bit of time.
Reviewed April 16, 2019
Tech to Us offers excellent support and service. The techs are quite knowledgeable with a strong desire to help. Easy access through the use of a custom link. Click on the link and you're connected within minutes. Good service is hard to find, I have found it!
Thanks for the awesome review, Randy! Happy to hear you continue to have a great experience with us.
Reviewed April 5, 2019
I've tried multiple other companies for tech support but they would charge me per machine that I needed support on. When I found Tech to Us they supported all the devices in my house for just one flat fee. That's my phones, my computers, my printer or copier, any technology I have. They were happy to help with. I've recommended them to multiple people and don't plan to stop using the service any time soon. If you need help with any tech in your house this is definitely the way to go!
Reviewed April 4, 2019
I always rely on Tech To Us for all those emergency situations that prevent me from continuing with necessary functions on my computer. They always respond promptly and are usually able to resolve all problem issues quickly. The tech support staff is very knowledgeable and helpful with answering even the most complex questions. Great service!
Reviewed April 3, 2019
Nick and Anthony did an excellent job. This is my first day with "Tech to Us" and I am very pleased. All 4 service personnel I dealt with today were very good. I would feel very comfortable recommending a friend based on what I experienced today. I had been using a company in India the last few years, it was nice to speak to people I could understand! Thanks!
Reviewed April 2, 2019
I contacted Tech to Us as I needed help setting up my desktop scanner. They were very helpful and everything works now. I'd recommend them to others in a similar situation without hesitation. I am one hundred percent satisfied with the work that was performed on my computer.
Reviewed March 29, 2019
Today they added more spyware and malware. Job was done quickly. The staff was polite and helpful. I feel confident that my computer is now protected and I have someone to contact if I have problems further down the line.
Reviewed March 23, 2019
I am very satisfied with the services that Tech to Us has provided over the last several months. They have always been able to resolve any issues I have with my computer and they are always very kind and courteous.
Reviewed March 18, 2019
I recently bought a new computer. Tech to Us support set it up, transferred my files and was extremely helpful in teaching me how to use the new Windows 10 that I was unfamiliar with. I tried HP support and it was horrible. Tech to Us solved all my problems that HP had no idea on how to solve. I will definitely renew my contract at the end of the year.
Reviewed March 9, 2019
Sage spent all day helping to recover all data from old hard drive and get it properly placed on the new drive in the computer. He called me first thing this morning and just signed off at 5:44 PM central time. I appreciate his tenacity and patience with a very arduous task. Thanks Sage for your can-do spirit and your focus on customer service. Many thanks!
Reviewed March 5, 2019
Anthony did a great job setting up all my PCs with the icon to contact tech support directly. He also fixed my husband's computer's sound. We had tried HP to get it fixed and Geek Squad and he was the only one that could fix it. I would highly recommend TechtoUs. 1st tech company I have dealt with in a long time that actually has tech staff that you can understand. Anthony was patient and even called back when the call was disconnected. Thanks!
Reviewed Feb. 27, 2019
Tech to Us techs have always been great - very knowledgeable and easy to work with and friendly. Always very easy to understand - I always learn something. They haven't failed me yet - 100% successful encounters to date. Highly recommended!
Reviewed Feb. 12, 2019
I had an amazing experience and felt like I was in extremely good and capable hands the whole time. Anthony was patient and thorough and turned over every stone to ensure a safe and usable computer. Very happy I found this company.
Reviewed Feb. 2, 2019
My review would be 10 stars if it could for sage. He went over and above with customer service. My computer had stopped booting and after multiple days of trying to get it back up he was finally able to get me back in to my games and desktop to pay rent on time!!!
Hi Sharon, thanks so much for the kind words about our service and about Sage. It's nice to see that you had such a positive experience. Thank you for being a valued customer!
Reviewed Jan. 31, 2019
The service at Tech To Us is always great. Very quick to respond and always taking care of my issues. I would recommend them to anyone. Example the last couple of issues involved my internet access and they were able to get my computer connected within ten minutes.
Reviewed Jan. 29, 2019
From the first time that I called Tech to Us they have always been very prompt and responsive. They have always been courteous and helpful no matter the issue. They always take the extra step to make sure I understand the issue and know whats happening. I would highly recommend their services to anybody.
Reviewed Jan. 25, 2019
I was having printer problems, lost my IP address. This company was very helpful and friendly in assisting my problems. They are quick and very knowledgeable. They have always quickly responded to my issues in the past. I would be very happy to recommend this company to my friends and family.
Reviewed Jan. 25, 2019
My computer was infected with a zillion viruses (viri!) and I did not know where to turn. I had many bad experiences dealing with companies that sent me to somebody anonymous in another country (nothing against working with people in other countries, but these were for the most part not very skilled, hard to understand and there was no continuity or accountability). Tech to Us is very different. I had a fabulous experience working with one person with another well-informed on the case occasionally stepping in. The company is in the US and I was so happy with them that I signed up for a year of service. Knowing that I can call them any time and get help is incredibly important to me and has given me peace of mind. I need my computer to work to meet deadlines for work and having this service is vitally important.
Reviewed Jan. 24, 2019
Anthony was very friendly and took care of the problem quickly. Also, yesterday Sage did the same. All of the issues I had when I signed up for their services were resolved in a timely manner. I would recommend their services to all my friends.
Reviewed Jan. 23, 2019
It was awesome to work with a company in the US. It was a prompt quick painless experience. I had been on the phone with Amazon and Nest for multiple hours with no luck. I called Tech To Us and spoke to the sales Rep who was great and figured out the best plan for me. He got me over to a technician and within 30 minutes we had the Nest and Alexa synced!
Happy see we were able to get things working for you so quickly Brian. Thanks for becoming a Tech to Us customer!
Reviewed Jan. 23, 2019
My experiences with Tech to Us has been great overall. Everyone has been knowledgeable and helpful even though I have a mac and other services I've used know nothing about Macs. Every issue has been resolved in a friendly and timely manner.
Reviewed Jan. 22, 2019
From the First contact with Customer Service Representative Jeff, I was highly satisfied with how well he explained the services and fully addressed my concerns. Technician Sage was very knowledgeable and professional in setting up the Service. I also had contact with Technician Anthony who wrapped up with me and answered my questions. Overall they made an excellent team.