Is Sunnova legit?
Yes, Sunnova is legit. Founded in 2012, Sunnova is a legitimate solar company that is available in 21 states and territories in the U.S.
7% of Sunnova customers in the last two years report being satisfied with the company, with decent ratings for cost savings, sales staff knowledge and maintenance.
Finding a reliable solar company is a challenge in such a new industry without any established names.
We’ve done the research and combed through reviews from verified customers. We can say with confidence that Sunnova is definitely a legit company.
What is Sunnova?
Sunnova is a solar energy business that offers solar panels, home batteries and roofing services. The company provides financing choices, including $0 upfront cost options and warranties that last up to 25 years. It also sells and installs Tesla Powerwall battery systems in some locations.
Sunnova customer reviews
Sunnova’s reviews are poor. Of the 113 verified customer reviews on ConsumerAffairs, only 7% are satisfied.
Some customers experience delays in installation, while others have problems with their solar panels not working properly or generating the expected energy. There are complaints about poor customer service, with difficulties in reaching representatives and receiving timely responses. Billing issues, including unexpected price increases and discrepancies between promised savings and actual costs, are also reported.
Recent Sunnova reviews
John, Fort Worth, TX: We selected Genesis Power Solutions (Sunnova Home Solar Service) because of the way they explained the dynamics of solar operation. There were no surprises and especially no pressure to make a sale. Every aspect was outlined and was easy to follow. I highly recommend ** who is the representative of Genesis Power Solutions.
Stacey, Urbana, IL: If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova every day for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.
Is Sunnova a scam?
No, Sunnova is not a scam. Switching to solar energy might take years to break even on, depending on your home's location and your energy consumption.
With that in mind, Sunnova may not be the right choice for you, but its products and services are not a scam.
Additionally, Sunnova offers a 25-year warranty that covers the solar equipment they install. Payment options for Sunnova include cash, loan, lease and PPA.
Where is Sunnova available?
Sunnova is available in the following states and territories:
- Arizona
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Hawaii
- Illinois
- Maryland
- Massachusetts
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- Pennsylvania
- Rhode Island
- Texas
- Guam
- Puerto Rico
- Saipan
Sunnova information
| Year founded | 2012 |
|---|---|
| Availability | 21 states and territories |
| Warranty | 25 years |
| Website | https://www.sunnova.com/ |
| Headquarters | Houston, TX |
| Support email | customerservice@sunnova.com |
| Support phone number | (866) 786-6682 |
| Payment options | Cash, loan, lease and PPA |
Sunnova FAQ
How long has Sunnova been in business?
Sunnova has been in business for 12 years.
Is Sunnova public or private?
Sunnova is a public company.
