Sunnova Reviews

Sunnova installed my Solar Panels improperly which created a massive leak into my home. That’s taking over a third of my home. I have contacted them about it. The insurance company’s inspector reached out to me and advised me that the damage occurring to my home is as a result of the improper installation of my 32 solar panels. I have not been able to get someone from Sunnova to come repair the problem or to fix their mistake. They will not return my calls, and I cannot reach them on the phone anymore. So therefore, they are not a good company.

The worst Solar Company that has ever existed in American History. They scammed me, installed panels in my roof in 2020 for a 25yrs contract. They system after a year, I called them and after so many months of working they came and and connected with no apologies and to appease me, they gave me three months free service. It did not make long in 2023, my bills started skyrocketing. I called everywhere with no answer. I later learned they were going through bankruptcy. For over two years now I am paying outrageous bills. The New Company Sun strong took over too and do not even care to notify customers properly. They transferred all billing information to them and they just continued with their exploitative harvest.

Sunnova installs 24 solar panels mounted for a year. No inverter, never turn on and no visible wiring. Now selling my house and they filed a UCC-1 lien. What a joke

I'm trying to reach customer support for technicians to come down for months. No one bothers to even return calls. Their solar panels are not strong and do not give enough kilowatts. Junky material. For good that they went out of business.

SunStrong assumed control of Sunnova's assets due to Sunnova filing for bankruptcy. I had autopay setup with Sunnova for over a year and we were told that would transfer over and no action was needed on our part. When the first payment was due they contacted me and said my credit card on my autopay was invalid. But what really happened was when they transferred my account the payment data was corrupted. So I updated everything and they told me my payment was processed successfully. Now one week later they are calling and texting me telling me I have missed a payment. The BBB Grade F they have must of been well earned. What an incompetent company.

Sunnova is the worst company I have ever dealt with! I contacted them to have my solar panels removed for a new roof installation. Almost $8K to have them removed and reinstalled. My new roof has been on since May - I am still waiting for my solar panels to be reinstalled! They always have an excuse - that's even if you can get through to them. They have a call center in Puerto Rico, who has horrible customer service, no accountability and no one higher than them you can speak to.

Customer service is terrible. They just give you the running around. It's been 2 months since my solar panels have failed. Was told it needs an inverter and none are available thus increasing my electric bill substantially. This company is terrible and I wished I never got involved with them.

This is by far the worst run company we have ever encountered in our lives. We signed a contract to have solar and batteries added to our home in April 2023. The system was partially installed in October of 2023, then Sunnova fired the contractor who promptly closed up shop that week. We are still waiting in October of 2025 for Sunnova to activate this system when we are in the process of selling the house. Sunnova has only called us three times to update us on the progress of the installation and that was all in 2023 while it was still being installed.

Worst experience ever! Have been trying to transfer the account from my deceased sister’s account into my name and it is still pending for over a year!!! I own the house with her…They ran my credit, it was perfect, so what’s the problem…Sunnova that’s the problem!!!! Construction is to begin on the house and Sunnova is holding everything up!

Sunnova doesn't take care of its systems. I have been trying to get a service person to come out and check the system that they put on my roof. The systems is defective. The systems doesn't produce the electricity that Sunnova promised. The so called customer reps all say the same thing, they don't have service people in the area. They say that they are expediting my system put nothing is happening. This has been going on for 4 months and all I get is the same answer. I have talked to 5 supervisors and they do nothing. I pay my bill on time, no help. Sunnova is trying to sell their service to SunStrong Management who is no help. These people don't care. They got their money out of the customers and then blow them off when it comes to taking care of the system. Stay away from these people. They sell defective products, take your money and run.