Sunnova Reviews

AT this point, I think many people have had the worst of experiences with this company, and we just now are seeing how all this develops, thanks to a roof we have to replace and has panels from this 'company' installed, but CANNOT get anyone to set up a date to remove them. We've been waiting a couple of months, which gave me the weird feeling that something was not adding up. I decided to dig more into and found that many homeowners are on the same boat. No response, no action.

1. I was offered a system which generates 15,357 KWH annually with a guarantee that the system will produce at least 85% of the estimated production or I would be offered a refund or credit for the difference.

We have been a customer since 2015 with contract 25 years. No missing monthly payment. Recently our roof is damaged. I have been contacted the company multiple times almost every week for the update of remove and reinstall. We agree to pay for fee but no quote. Initially, they said waiting for 14 business days for a quote, call back no quote after a month. Unfortunately, the hurricane hit southern California recently, the roof is more damaged with rain. Call back, "Sorry you have to wait 48 hours for further updates." Call back weeks later. "Sorry you have to wait."

I always wanted solar panels. I was excited when my house came with them. I never expected to have an experience I can only equate to scam artists. I make appointments for servicing, they never show up. I call to ask what happened, their customer service cannot speak to dispatchers or see anything in my account. I've been waiting for over 2 months for them to investigate a hissing noise the panels are making, they've not shown up to the 4 appointments they gave me. I call to complain but all they'll do is make another appointment.

Nothing anybody says in that company is the truth. The electricity output will not cover your house needs as promised. The salesman, Mejia said that I would have a bill from FPL of $50 monthly, but instead I received the same $180 plus a bill from Sunnova. On a sunny day in FL where too much sun is all that we have, when I checked the electricity production, I was 60% dependent on the grid. Do yourself a favor, run as fast as you can. As the name of the company indicates, Sunnova, the sun is not going anywhere.

The bottom line is the energy output doesn't cover the cost of the lease. Our energy bills are more expensive every month due to the Sunnova contract. And the only way to get out is to buy out the full value of the 25 year lease. Do the math for yourself and assume Sunnova is overestimating the energy output on their sales pitch. Leases are never a good financial decision for a consumer and in this case it is downright terrible.

I bought a home in Vineland NJ over a year ago. I had to put a 500.00 deposit for transfer of service which would be refunded after 12 on time payments. I been lied to about my refund every time I call.

This company changes their prices too many times in less than a year of trying their product. They increased my monthly billing three times in 8 months. I wished I never tried any of their products. They're not trustworthy and I would recommend to anyone looking into solar panels. Do not get involve with them. There are better solar companies with Integrity out there. Sunnova treats their clients like their personal Peggy bank.

Hello. My panels stopped worked all of sudden and it's peak production time and I opened a warranty ticket with Sunnova and it's been more than a month and there is still no update from them. And no proper response from Customer support since they only read what's in the system. Very poor service. Ghosts when the system doesn't work and no proper timelines and priorities of the issues. Will never buy sunnova.

I should have listened to the reviews. First billing cycle, the bill is not what I agreed to but can’t prove it because they don’t immediately send the contract back, they wait until you complain about your first bill then provide you your proof. Our roof leaks. They replaced our roof and put on the solar. The roof leaks and everyone is NOT ME. Our salesperson told us to ignore Sunnova reviews. They are not right. Everyone is happy. What a stupid stupid decision I made.