Sunnova Reviews

Well going solar is not as great as they say. So I had a sales rep come and talk up a storm about going solar. He had the stats and showed how much I could save. Looked great, sign me up right? So I sign up, get the lease and was told that after the lease is up I would own the system and wouldn't have to pay any more. The delivery of parts came while i was at work. I called the sales rep and let him know it was here. My installation was great. No problems there. Getting the system online took about 5 days. Ok no problem. So I get a power bill for $80.00 the first month. I said, "Oh it because my system didn't go into affect till mid month." Then I get a bill for $25.00 the next month, I was a little concerned so I checked my system on my phone, everything look like it was working fine so I call the power company and they said oh well there is a charge for the use of the meter for my system.... (never told that by the sales man).

The worst part of getting duped by Sunnova is that it was sold to me by a friend. The sell point was that my electric bill would be $0.00 and I'd have a minimal lease payment. My electric bill has barely gone down, and my total payments for electric + lease payment is far beyond my previous pre-solar bill. Don't believe the sales pitch that your electric bill will go to $0.00.

A few months ago I purchased a solar system from Sunnova. Last month we had an extended power outage, I realized that Sunnova routed my air conditioner into their system, this caused my batteries to run out of power. Sunnyvale wants to charge me $600 to correct their mistake.

I want to share my frustrating experience with SunNova Energy Corp to warn potential customers about their predatory business practices. Initially, I was excited about going solar and was drawn in by SunNova's promises of saving $700 per year. However, my journey with SunNova has been anything but smooth.

My experience with Sunnova has been beyond upsetting. I feel completely misled by their representatives when signing up for their service. Since installation, it has been nothing short of a nightmare. Instead of saving money, I’m now stuck paying three separate electric bills: my original PSEG bill for my usage, a bill for my tenant’s usage, and an additional Sunnova payment — totaling nearly $800 a month!

I have some leaks and they want to charge over 1500 to remove 3 panels. It's ridiculous. I imagine if I wanna remove all the panels to fix the whole roof maybe it’s gonna be like I don’t know if 20,000.

Do not use them. My story is too long, in February will be a year. I thought it was just paperwork they didn't submit for net metering but my system failed inspection 4 times. Never notified of this. I've been getting charged for almost a year for a system that shouldn't be on. The contractor that installed it Smart Green you can't contact, voice-mail says to email with no response. Anyway stay away from this company

My father died in March 2024, at the age of 82 in Arlington, TX. He entered into a contract with this predatory company in October 2023. We have called repeatedly and sent a death certificate to Sunnova, requesting that they remove the panels. They have refused, stating that the contract could only be cancelled 3 - 5 business days after signing. What kind of company puts an 80+ yr old person under contract, knowing that they are in the twilight of their life? We now have to replace our roof and Sunnova refuses to permanently remove the panels. At this point, we have no choice but to seek legal counsel and report Sunnova's shady practices to the Federal Trade Commission. Do not, under any circumstance, do business with this company.

Energy Pal is the sales arm for Sunnova and we purchased a system 20 months ago. It was suggested by friends that even though it’s a bit more expensive to lease so many of these companies have gone bankrupt at least if you have a problem they have to be responsive. I’m certainly glad I didn’t buy it; but, it took 20 months For them to finally install the system correctly and as promised. I had to find a reinstallation company because Sunnova couldn’t find a local company to reinstall the work of their original installers, Infinity Energy, who went bankrupt and we’re here 16 separate times trying to complete the installation. I had holes in my roof and in my garage wall which I had to find the contractors to come out and repair after asking Sunnova to take care of it.

Get my gist? Am I expecting too much? I was going to get some Tesla batteries for backup but at this point, nope!

This company customer relations are not good at all. In my situation a mistake was made by the company and left me in a financial hardship. And the company was dragging their footsteps in correcting the problem.

My system was activated prematurely 8 months ago so they could start charging my bank, system was inoperable from day 1! After the system was activated the main breaker to the house would constantly trip and I would have to go out and reset the breaker. I called to inform them of the issue and they sent a technician. The technician told me "the main breaker could not handle the load the solar panels were providing and the system would need to be deactivated and should not have been activated in its current state, something the installers should have known.".

Predatory practices to lure you into a contract that will eventually have you paying twice as much for total energy bill. I signed up to go solar with the promise of a huge rebate from the state of Maryland. My original monthly payment was $244. Sunnova expects a balloon payment from that rebate to keep your original monthly payments. WHAT THEY DON'T TELL YOU is that rebate comes as a tax return. But each year, the IRS will only give you an amount equal to what your tax burden was.

I chose Sunnova for solar with high expectations based on their promises. They assured me that the solar panels would cover over 90% of my energy consumption, yet in reality, the system barely produces enough to cover even 50% of my needs. I pay a hefty fixed rental fee of $331 monthly, yet the production value has consistently been less than $100 per month, far from what was promised.

I'm sorry that I had to give 1 star. This company is the worse. Please avoid or you may be scammed. I have been complaining since my system was hooked up that I was still getting an electric bill. I was told the solar system was going to replace my electric bill. Well, I've added the cost of solar to my utility bill because it was confirmed last week that my system doesn't cover half of my needs. Plus the rebate I was supposed to get back in my tax returns gets signed over to Sunnova to keep monthly payments down. However, if you don't make enough and have too many deductions, that 'rebate' does not get paid in full. So, you will have higher monthly payments. I will share my story in more detail if interested **.

Do not shop here. 3 years & still no solar. I get charged monthly fees as well. My roof is damaged. Management ignores all emails sent over. As well as no callback. Please do your research on company. I've been lied to, scammed, victimized all the way around.

We bought our solar system from an outfit called Suntuity. They installed it in November of 2023. Suntuity went belly-up within a few weeks, and we received notice from Sunnova that they took over Suntuity’s book of business and would be administering our solar. We were copied on an email in January of 2024 from the state of NJ to Sunnova that Suntuity’s application for certification of the system on our behalf was defective and needed to be corrected and resubmitted. This certification by the state is required for us to receive SRECs (solar renewable energy credits).

I completed the contract to have my solar system installed April 2022. I was advised that it would be completed by August of 2022. LIE. The system was not completed until June of the following year, a full 14 months later, after repeated calls and followups month after month. I was advised that I would receive an income tax credit of $7000 per year for 3 years for a total of $21,000.00 which I could return to Sunnova to keep my payments where they were initially set. LIE. The credit turned out to be capped at $12,000.00. For the first 12 months after the system was installed, it didn't work properly. I continued to be told that Sunnova was awaiting a 'part' for it. FOR A FULL YEAR!! ...And yet I continued to faithfully pay the bill each month as agreed upon.... And since the part was replaced June 2024, It's had to be replaced now twice - one of which is current, meaning my system right now is NOT WORKING!!

I live in central Florida and had solar panels pre-installed when I bought my house. It was the biggest mistake I ever made. The customer service is poor, and even the customer service managers are unfriendly and unwilling to solve problems. Imagine my surprise when, after 10 months, I discovered that my solar system was not connected to the main utility grid, which is why I haven't received any benefits from it.

Avoid this company like the plague. When I purchased my home, I was told that the solar panels were just part of it, at the time I said fine, but as time went on, they hadn't activated them. I called and called, eventually getting them to relent and say that I did not have to pay anything as I was not using them and they were not being activated. Well, come a year and a half later, they send someone to my house, come onto my property, and flip the switch without ever calling me, knocking on the door, or even leaving a note. Now I've been trying to get information as to who, when, and why this happened, only to get the answer that I've got an outstanding balance and "since they've been activated, we can't deactivate them, so you'll just have to pay the monthly amount." Sketchy company with sketchy practices. I do not recommend them.

I have put my application in over 90 days ago and my solar has still not been turned on. I have fully paid for my solar and it has still not been turned on. I feel like this is a scam as my neighbor has a lease through Sunnova, moved in after me, and has her solar turned on.

Our main issue with Sunnova lay in regard to the sale of a home. When you sell your home with solar panels on it, there is a transfer of ownership and financial responsibility that goes to the seller. We called Sunnova before our house was sold to inform them of the sale and gave to them the contact information of the buyers. Our house sold and weeks later I called them to ask why I was still paying for the panels, and they apparently had not done anything about the transfer. They are very passive and will have you keep paying while doing nothing. Eventually after I contacted the buyers and multiple phone calls to Sunnova, the transfer went through a few months later. They then refused to have me reimbursed for the additional payments we made after the sale of the home. Outright fraud.

I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent an email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!

I paid for my Sunnova solar system six months ago when I closed escrow on my new home. It's STILL not hooked up. They told me it would take about two months to get it connected to PG&E, which I thought seemed long, but it's been six months, and still nothing. I've called, emailed, and spoken to multiple people at Sunnova, and all they tell me is that someone will look into it and get back to me. They never get back to me. I would highly recommend going with another company!

I have been with Sunnova for 10 yrs. It has been a challenge working with them. I have to threaten them with legal action before they take action with any issue I have with the system. They are suppose to monitor my system, but the only time they see an issue is when I report a problem by looking at my portal. This last go around the tecd found an issue, fixed the part that he could but found another issue and had to set another appointment, needed two to trouble shoot system. I set the appointment but the CSR agent did not confirm and it was cancelled. This is their typical operating system. I only found this out by calling to see if I was still on the books and they said no and I had to make another appointment. Stay away from this company.

Sunnova is a fraud company. They charge bill for electricity that you have not used. They make total production and total used KWH same even if you have not used it. Because they tie with builders and make lease mandatory for their consumer, that is why their consumer are not able to switch. I am one of such unfortunate consumers. I would not even give 1 star. Their customer service is pathetic, they cannot solve your concerns.

Updated on 11/12/2024: We were hit up about going with a leased solar system from Sunnova. Within months, the gateway went out, took them four months to fix it, while installing new gateways on new accounts and not taking care of existing accounts. We had to pay them and back to paying our electric company. Then we put our house up for sale, lost most potential sales because of the leased system, no one wants to assume them. When the rep said we will evaluate your roof before installing our system, they said it was fine, one year later, we get a buyers roofer that says roof needs replacing, $14,500, not including R&R the solar system, Sunnova wants almost $10,000 to do that. 3 doors down, Sunnova replaced that lady's roof before putting their system up there.

Please stay away from this company, we purchased our system in 2023. When they were first turned on my electric bill was $17. The next month my electric bills returned to their normal Price minus $30 to 50 dollars a month. I am now paying around 250 more monthly because I went with this company. Every time I call, they say to check with the electric company or get with the salesman who sold our product to you.

If I could give this company a negative number review I would! This is the absolute worst customer service ever! Do not get your solar panels here! My company bought our house due to a promotion so we paid our solar panels off in full in the amount of $12,800. Yup they didn’t have a problem taking our money but still 90 days later haven’t recorded it with the UCC, haven’t fulfilled their obligation to release the lien and show they are no longer the owner. They then send me a bill monthly for $1.00 and won’t take me off of paper statements! I am paying two mortgages and two set of bills because of this worthless company and I paid my solar panels off 90 days ago!!!! Fraudulent!!!! Still waiting on them to file so my house can be purchased! The absolute worst experience I’ve ever experienced!!!

Almost a year in and the system is still not operational but we are getting bills from Sunnova. This has been by far the worst decision we have made. We went on Generac's web page and they referred Sunnova. I encourage people to actually read these reviews and how Sunnova is destroying peoples lives. We own a small farm/hatchery and needed a back up system because we get power outages in our area. We incubate birds and and purchased a 150K system from Sunnova as a back up for the farm and our family. From A-Z the process is a nightmare. Mike told us that you get a government kick back and said it works exactly like a "child credit", that is a complete lie and the tax credit he sold as on we did not need in this economy. Thus the install took 8-9 months instead of the 2-3 months Sunnova promised. Then when finally they were done we thought we can get one with our lives.

Sunnova has been the biggest pain in my side as a homeowner. When buying this house, we had to transfer the solar lease from seller to me (Buyer). This process was very long and painful. Then when the hail damaged my roof, it was almost impossible to get approval to remove the panels to fix the roof. Now I am selling my home, and the closing of the house is being delayed b/c Sunnova can't advise properly on how to transfer the lease from me (seller) to the new buyer. I can't believe a company can be this incompetent. Worst part is the lease payment plus my electric doesn't save me money vs not having solar in the first place.

This has to be the worst solar company I have ever had an experience with. Since I have had these solar panels, I have seen no adjustment in my electricity bill. I’ve been at my house almost 4 years and haven’t received my electricity bill under 60 bucks. Even in the winter time, my bill is still the same, I’ve tried to reach out. They have sent people out and all that is happened is nothing. This is pathetic. I’m very sure that you can find a better solar company. Customer service better pricing, and a better solar company is definitely a better option than the service you receive from Sunnova.

A sales girl came to my house and told me it was free government panels, I would get a $15,000 rebate to use as I wanted and that I would only have to pay for the usage every month and give an iPad to sign, no contract to read or anything else, next thing you know there is no cash rebate, they damage my roof and my roof started leaking, I call them and they send a guy that says it's not solar panels related, shows me some pictures of a big section of the roof shingles missing, now before they install the panels, they inspect the attic and the roof and there was no leak or any problem, they damage my roof and said it's not their fault, I truly hate these people and would sue them for fraud

Absolutely despicable. The worst type of company. Sunnova technicians installed an incompatible software onto my solar system which resulted in zero production during the most expensive summer months. They eventually realized their mistake and sent more technicians out who documented the issue in writing and installed the correct software. However, the damage was done as I had huge electric bills during that time of zero solar production. This is 100% their fault yet they refuse to offer ANY sort of monetary credit to offset their failure. Their "resolution" team is a joke. All they do is repeat the same script pointing back to the type of contract I have. It's impossible to reach anyone based in the US. Do not involve yourself with Sunnova, they are the worst type of company.

I am deeply disappointed with the service provided by Sunnova Energy during the process of transferring my solar panel account to the new homeowner. Despite promptly submitting all requested documentation, the response from Sunnova has been frustratingly slow and incompetent. We have sent the recorded deed and other necessary documents multiple times over the past two weeks, both from escrow and myself, yet they continue to request them as if they were never received. This repeated request is completely unacceptable and demonstrates a severe lack of competence on their part. Each follow-up typically leads nowhere, only to be informed later—unexpectedly—that additional paperwork is required, paperwork that was never initially mentioned by their representatives.

This company is so hard to deal with. My panels were not producing fully and Sonova just kept telling me how they were. My bill was $200 a month and my electric bill was $300 a month. When I was told my Electric bill should be around $10 a month. Unfortunately, no one can help you from this company. All they say over the phone is your panels are working correctly and have no solutions why my bill is so high. The company that installed the panels went out of business so they couldn’t help me either. So now I pay almost double my old electric bill. Doesn’t make sense.

I have been dealing with a billing issue since 4/29/24. My monthly statement was for $63.54 and I was charged $163.54 through AutoPay. Their terms and conditions for AutoPay state "The payment due as shown on the monthly statement. The AutoPay amount will never be more than the payment due, however, it may be less because payments and other credits can reduce the payment due amount if they post to the account between the statement date and the date your payment is processed."

They are terrible. I am selling my home. The escrow, me and buyer have been keep calling them for more than a week. They won't provide us the payout letter and solar transfer agreement that needed to be signed. This resulted in delay of our closing and caused me big damages.

We decided to go solar. The salesmen came out, so everything sounded good. I knew I would need a new roof in about 6years. The salesmen said, "Don't worry. We will come out and take the panels down temp so you can put up your roof. AT NO CHARGE." Well 5 years later I was looking for a new roof so I called the company. Sunova subcontracted them, they were in bankruptcy. So now I'm asking Sonova they are now saying they have nothing to do with it. If I want to take down the panels it will cost me $9,400.00. Run from this company. Do not use them under any circumstances. Read all the review. There really should be a class action against them.

I'm a disabled senior, a cancer survivor on permanent disability, sadly one of hundreds of victims of Sunnova's solar SCAM. I need a total roof replacement, $20K because of the numerous LIES I was told by the salesman who used high pressure sales tactics to lure me into panels that NEVER should have been out on my home. He KNEW panels are NEVER put on a 20+ yr old roof w/ 2 layers of old shingles. My roof was damaged during the installation and is leaking - but was never told of this -shingles were broken/ ripped off to screw in the grid bases which were not securely fastened to the roof and caused shingle to lift off. It's been 5 months and Sunnova refuses any responsibility for my repairs. In addition I get an invoice for $10K or remove THEIR panels - which NEVER should have been put on my home in the 1st place essentially preventing me from making these urgent, costly repairs.

Sunnova is the absolute worst company I have ever dealt with. I have had broken panels for over a year. My contract states that they will maintain my panels. If I can get a hold of them, they make up excuses and tell me that they are waiting for parts. This has been going on For nearly a year. Whatever you do, do not use this company or you will be sorry.

This company will tell you anything to get you to sign their lease. When they put the solar panels on my house I have been getting leaks ever since. Instead of fixing the leaks they want me to pay them $3200. They make it so they are the only ones that can take off the panels. They looked at my roof said I was good to go but a few weeks after the install the leaks started. They take no responsibility for their work. The worse job they do. It's just money they can make off of you later. I am stuck that has been leaking for 4 years. They tell me in the contract that if my roof collapses they are not responsible for any deaths or damage. Read the contract carefully there is a reason they included this in there. Beware of this company. Stay as far away as you can from them. They will tell you anything to get you to sign then once they put the panels up you become a prisoner to their contract.

This has to be the worst company I’ve ever had the displeasure of working with. I have had to call numerous times for issues and NEVER get any resolution. Solar panels go down with no resolution in sight. Last year they were down all summer. Not one phone call with any updates on repair or what happened. Cannot understand the people you speak with in the phone. Takes over 40 min to get absolutely nowhere. And when you ask to speak with someone else they refuse to give you to someone else. Go with any other company!

Ordered battery 6 months ago and still no installation. Customer service was useless. Told they were still building the battery whatever that means. I didn't wait this long for Legacy to do original system.

I honestly believe this is a scam. The contract for 25 year lease with accelerator is insane. They use third party solar installers like SunTrust Solar LLC who make big contractual promises and contracts and then file bankruptcy and after you've gone solar Sunnova acts like they have nothing to do with their own installer. These are scam artists. I would never do business with Sunnova again nor any friends or family members. They are part of this scam and act like they are not. They will screw you financially. Stay far away. As for me I now have attorney generals and costly lawyers to pay. Wish I never let these snakes into my home. I am a senior citizen and disabled veteran. This company is trash.

This company, Sunnova, promised to install solar panels that would produce 120% of my current electrical use, with an $85.00 monthly promise and an additional $9.00 a month to National Grid to stay on the grid. However, after 10 months of waiting, they finally installed the system, but my National Grid bill doubled every month since then. I'm still paying Sunnova, and now they're asking me to buy more panels at my own expense. Despite my efforts to have someone come and check the system's connection, they have yet to send anyone after a year. I would strongly advise anyone to stay away from Sunnova and Trinity Solar (who installed the system for them); their tactics are shady and untrustworthy.

Nothing has gone smoothly or to timelines. Was forced to use them by my builder. Price is ridiculously high. $4 per Watt while area average is $2. Because this was new construction I had to pay in full upfront. The system was not installed properly. Took 2 months to come fix. (A single 3 inch wire was missing.) Took 3 weeks to get the paperwork signed off to activate the system. Still cannot log in to my account to assess solar production. I called. The rep just emailed tech support…. We’ll see how long it takes. Cannot imagine if I need further warranty repair. Avoid this company.

Initially have had panels for eight years. Had new roof install prior to panels. I bought them. Now have leak in upstairs. Sunnova did nothing to help even though my contract states 25 year warranty on workmanship put into homeowners. Was told sunnova needed to come out and remove panels due to faulty panel install. Sunnova quoted me price of 10,000 plus to remove and reinstall. You can not reach anyone in corporate time to seek an attorney for breach of contract. Tell them you smell electrical and they will be at your door next day. Unbelievable.

In 43 months of ownership the batteries were not operational for 24 months (~56%). I emailed numerous times throughout the duration of the batteries interoperability requesting for maintenance to be conducted. The batteries were replaced in July of 2023, over two years later. I had correspondence with customer service stating that although a maintainer has not been able to make it to my property, I will be credited for the batteries performance if the batteries did not perform per the lease guarantee.

Absolute worst company DO NOT DO BUSINESS WITH THIS COMPANY. In addition to all the bad reviews on this page SUNNOVA WILL STEAL YOUR SREC payments and will not let you opt out! Read your contract closely and OPT OUT of Sunnova managing your SREC payments. The state gives you money for your solar production and Sunnova takes it from you to apply to back end of loan AND charges a 10% fee and will not let you opt out of Sunnova managing these credits unless you opt out during installation. I also was paying for solar panels. They were not turned on for 6 months and not connected to electricity grid for 7 months, this paying electricity bill AND solar panels that were not producing energy for 6+ months so don't believe the lies regarding not making payments until your panels are turned on. This is the most unfair business process I have ever seen. Please read the fine print and find another company to work with!

I had a great day. Your workers was prompt and they got to their job. And very polite. They all had a good sense of humor. They inspected my roof for me and made minor repairs which I wasn’t expecting. I will recommend this company for anyone wants to get out of high bills. Ps they did a very neat job.

I had been cold called by Sanjay **l, who at first sounded like a commercial but as I got him to slow down, the offer started to sound appealing. They install their solar on my roof and I pay them for most of what I would pay CMP for power. (I still pay CMP since they also supply power but only a small portion). I do not get the tax credit but I did not pay for the panels — a ton of upfront that will take 10-15 years to start to pay off. I’m 60 so investing for that kind of payoff isn’t compelling. The installer Freedom Forever has been great. I’m saving a bit on the cost of electricity. I have this system on my home and also on a multi-unit investment property. I may do another building if they allow me. It really seems smart. Plus they did all the work getting me the net metering with central Maine power — CMP just requested an other increase in fees - 12% this time. My costs have been locked in so I’ll miss that and future price increases. Thanks Sanjay!

If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova every day for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.

We purchased 51 solar panels for our home in Howard County, Maryland from Sunnova Energy which was installed by Trinity Solar in Maryland. Since our purchase four years ago our system hasn't produced any energy during the peak summer months of July, August and September. Upon notifying Sunnova of the lack of system operation it took them more than 90 days to repair the system and to get it reconnected to their system.

My husband had to called the company to finalize the install of the panels. When they went to install the panels they said that someone will come to do the final inspection. We waited about for two months, when my husband decided to call they didn't even know what he was talking about. After doing a research they noticed no one had put the order for a follow up inspection. Therefore we waited another two weeks. Also, went we were introduced to those systems. We talked about the date for the automatic withdrawal. The supervisor who was the one to finalize our contract, he said that it was not problem. Now we are being charged for late fee. We called the company and they stated they cannot change the date. All this it's being said, so you educate yourself, read reviews so, you don't fall in a bigggggg debt and the customer service is very, very poor.

Had the absolute worst experience with Sunnova. Do not use them! Customer service is deplorable. We had a payment mistake, and they have refused to be helpful, showing no care or concern. They ruined our Christmas by refusing to help. I'll never use them again, nor recommend them.

The customer service of this company is awful. I can't give much of a product review because they still haven't activated my service after 5 months. I've gone multiple avenues including customer service and sales departments and just get the runaround saying they're "looking into it". Don't use this company because it's terrible right from the start.

Transfering ownership of the system when purchasing our new home was a true nightmare. It was impossible to get ahold of someone who could take responsibility. Thereafter, their autopay is not working. After using 2 different credit cards Sunnova says are not working to pay my balance for two different months, Sunnova put me on late payment status. Even after admitting that their own Autopay system is not working. These people do not have control of their operations and treat their customers like **! Recommend to Stay Away!

Since Sunnova took over our solar system and changed their website it has been a roller coaster. I was paperless prior to changing the system and was changed to paper which I did not receive until I got the overdue notice. It was a nightmare accessing the new system and paying the balance. I had to call customer service repeatedly to get the issue resolved. Here we go again, overdue phone message and guess what, no one answers and the message says it is Thanksgiving holiday, it is November 9th. Not sure what I need to do to get rid of dealing with this company.

Since August the system installed in my house has been working poorly, every two weeks they visit technicians and do a review, then they tell me they must return, the system was disconnected and they didn't even notify me, on each visit more technicians come to work and after 2-3 hours they leave with the excuse that they have to return another day with other technicians, but I don't see them even going up to the roof or doing anything other than looking up and drinking their coffee from 7 Eleven (they leave me empty glasses at the entrance to my garage).

I have been a Sunnova customer since the end of 2020. Before installation the sales agent claimed that my energy bills from NationalGrid would go down because the solar panels would meet most of the energy demands. I do understand that climate and actual usage may cause the bill from NationalGrid to up or down a bit. But the reality is that now I am paying almost the same or sometimes even more than what I used pay without the panels. On top of that Sunnova keeps increasing the monthly amount every year. Now they are charging a ridiculously high rate of almost 22 cents per kWh, NationalGrid itself is charging 19 cents and other providers such SmartEnergy is charging 14 cents for the same. What is the whole point installing solar panels if I am going to be paying more for energy. Stay way from Sunnova.

I was looking for any solution for utility power outages. A Sunnova salesman returned my call. I have medical equipment that I need constant power to especially during a power outage. This is the reason I searched for a solution. The salesmen said that I needed a solar system with battery backup. That was grid tied. And the system he could provide would also decrease my electric bill and produce enough to keep my utility bill to zero. Only thing I would pay is a monthly lease for around a steady $149 a month. He said 4 to 6 weeks after contract signed the system would be installed and running. He promised that I could see the power usage/production on the phone app.

If you are looking at reviews prior to make the giant leap of going into Solar, whatever you do STAY AWAY FROM SUNNOVA!! The salespeople are sketchy as it is, and do their best to say as many words in little time, their sales appointments last 3 hours, feels like torture. But in the end you just ignore and push it through... DONT.. it's a sign and the sign says STAY AWAY.

Our solar sales agent who initially came to the house works for a company called Suntuity which is an authorized dealer for Sunnova. They told us several things which have all turned out to be empty promises. First, we were told that we were being provided a $2500 rebate, even wrote it down on our documents. We were told we would receive this within a few weeks after installation. We are now going on 6 months, and were told that the finance department was behind on getting the rebates out and it wouldn't be the promised $2500, but a prorated amount which they would determine. They now claim they cannot give an expected delivery date on the check, however, they sent us a tax form for us to claim on our taxes to say we did in fact receive a $2500 rebate. (Will be following up with the IRS.)

I was scammed into a lease agreement with Sunnova. My bill has increased. The production does nothing for my household despite the analysis prior to installation. My energy bills have increased overall as I am still paying the energy company and not saving any money with a solar system. I am not impressed whatsoever with the system and frankly didn't need one. It took months after installation for the system to go live and since it's been live I am constantly calling for re-evaluation because it just doesn't make any sense. I demanded Sunnova to remove the panels and end the contract. They refuse and are now negatively reporting to the credit bureaus this negatively indicating my credit.

This company has the worst customer service of any business I have ever dealt with. And they ended up costing me more money during the purchase of my home. I bought my house in December 2022 with the solar lease already in effect from previous owners. During the credit approval process they had no problem speaking with me or my daughter to obtain my personal credit information. When it came time to do the transfer of service, they requested a power of attorney from me. We had already scheduled a closing date and locked in the interest rate.

AT this point, I think many people have had the worst of experiences with this company, and we just now are seeing how all this develops, thanks to a roof we have to replace and has panels from this 'company' installed, but CANNOT get anyone to set up a date to remove them. We've been waiting a couple of months, which gave me the weird feeling that something was not adding up. I decided to dig more into and found that many homeowners are on the same boat. No response, no action.

1. I was offered a system which generates 15,357 KWH annually with a guarantee that the system will produce at least 85% of the estimated production or I would be offered a refund or credit for the difference.

We have been a customer since 2015 with contract 25 years. No missing monthly payment. Recently our roof is damaged. I have been contacted the company multiple times almost every week for the update of remove and reinstall. We agree to pay for fee but no quote. Initially, they said waiting for 14 business days for a quote, call back no quote after a month. Unfortunately, the hurricane hit southern California recently, the roof is more damaged with rain. Call back, "Sorry you have to wait 48 hours for further updates." Call back weeks later. "Sorry you have to wait."

I always wanted solar panels. I was excited when my house came with them. I never expected to have an experience I can only equate to scam artists. I make appointments for servicing, they never show up. I call to ask what happened, their customer service cannot speak to dispatchers or see anything in my account. I've been waiting for over 2 months for them to investigate a hissing noise the panels are making, they've not shown up to the 4 appointments they gave me. I call to complain but all they'll do is make another appointment.

Nothing anybody says in that company is the truth. The electricity output will not cover your house needs as promised. The salesman, Mejia said that I would have a bill from FPL of $50 monthly, but instead I received the same $180 plus a bill from Sunnova. On a sunny day in FL where too much sun is all that we have, when I checked the electricity production, I was 60% dependent on the grid. Do yourself a favor, run as fast as you can. As the name of the company indicates, Sunnova, the sun is not going anywhere.

The bottom line is the energy output doesn't cover the cost of the lease. Our energy bills are more expensive every month due to the Sunnova contract. And the only way to get out is to buy out the full value of the 25 year lease. Do the math for yourself and assume Sunnova is overestimating the energy output on their sales pitch. Leases are never a good financial decision for a consumer and in this case it is downright terrible.

I bought a home in Vineland NJ over a year ago. I had to put a 500.00 deposit for transfer of service which would be refunded after 12 on time payments. I been lied to about my refund every time I call.

This company changes their prices too many times in less than a year of trying their product. They increased my monthly billing three times in 8 months. I wished I never tried any of their products. They're not trustworthy and I would recommend to anyone looking into solar panels. Do not get involve with them. There are better solar companies with Integrity out there. Sunnova treats their clients like their personal Peggy bank.

Hello. My panels stopped worked all of sudden and it's peak production time and I opened a warranty ticket with Sunnova and it's been more than a month and there is still no update from them. And no proper response from Customer support since they only read what's in the system. Very poor service. Ghosts when the system doesn't work and no proper timelines and priorities of the issues. Will never buy sunnova.

I should have listened to the reviews. First billing cycle, the bill is not what I agreed to but can’t prove it because they don’t immediately send the contract back, they wait until you complain about your first bill then provide you your proof. Our roof leaks. They replaced our roof and put on the solar. The roof leaks and everyone is NOT ME. Our salesperson told us to ignore Sunnova reviews. They are not right. Everyone is happy. What a stupid stupid decision I made.

This is the worst company that I ever dealt with PERIOD!! The customer service is not there at all. Nobody knows what is going on. I have been in a BATTLE with them since April when my house had some hail damage. The roofing company comes and gives us an estimate but states that he can't repair anything until the panels have been removed and this is where the battle begins. We have been on the phone with the nonstop since April, they have flat-out lied to us in stating when they would come out and remove the panels. They have a policy in place that the quote they give to do a job is only good for 10-15 days. Well when you attempt to contact them about the work that needs to be done, they tell you, "We will look into this matter" and it will take 24-48 hrs to look into it.

I have to say it would be very challenging for me to imagine a worse way to treat a customer. I have had an open case with them for 7 months now regarding my solar system. I have exposed wires underneath a panel that causes the system to trip constantly. If I am not playing technician myself and constantly resetting the breaker then my panels don't produce! It's very annoying. But somehow Sunnova made it even worse! I've had to call in about 30 times and explained my situation over the 7 months. Each time a new rep and another time waste having to explain my issue. Here are the top hits that get repeated on every call:

I am unable to express in publicly acceptable language the level of displeasure I feel with and about the quality of work or response to problems with Sunnova Solar. The panels were installed on my house without inspection by a Sunnova contractor, or approval of the city and they collapsed my roof. I have been hassling them for three years now to take care of the problems. We repaired the roof ourselves, my son-in-law is a contractor, but he did reimburse for materials. I have been without solar for 2 1/2 years now and I’m being hassled again by Sunnova. I want the panels installed on a stronger roof of an attached extension and they’re telling me I need to hire an engineer to inspect and generate a report.

Customer service and products are a joke. It took me 3 months for them to come out and remove my solar panels for a new roof which cost me $3500. The sales guy told me it would be $500. The roof was one of my concerns because I knew it only had a few years of life left. So 3500 + a new roof + damage caused by 3 additional months of water leaks placed my family in hardship. It has been 6 months with a new roof and Sunnova has not come out to reinstall. On top of it all, they have been pulling money out of my account with no install date to be seen and I have to pay my local electric company. Sunnova has not saved me a penny in production from day 1 according to their online charts. Called them plenty. Filed with BBB. Finally got an appointment to be taken away from me after a week. There is a group working on a class-action lawsuit that I will be joining. **

STAY AWAY FROM SUNNOVA AT ALL COSTS!!! Their entire customer service and billing plan seems to be to wait people out until they surrender. Sunnova didn't do any installation for us, but we have a loan from them for our Solar panels that is right at $35,000. Our panels were installed in 2019. We had no issues during the first couple of years of our business relationship, but in November of 2022 when I logged into the state exchange to sell our solar credits for cash, I found out that something was broken in our system.

I originally began speaking to Mike ** fall of 2022. My panels were finally installed in spring. About 3 weeks after the final county inspection, a technician came out to inform me that only 8 of the 16 panels installed had been connected properly - therefore, I was only generating half of my maximum production. When trying to reach Mike - he has a voicemail that is not set up and you cannot leave a message. I texted for almost a month and only when I mentioned lodging a complaint, did I get a response. Since then he has gone ghost once again! I will definitely be writing to the Attorney General's Consumer Protection office in regards to this matter.

Sunnova is awful in every way possible. From installation to customer service. After initially being told it would save us so much money going solar; and then being rushed to install, it took them over a year to get the system up and running with no answer back from them as to why but to contact our installer, who we were told after months, were no longer in business. We were lied to about tree removal, roof inspection, which we were told was ok and is bowing now. They didn’t get the permit to install the new electric box nor did they fix something they were supposed to for inspection but somehow got passed it. My electric bills is higher now than before except I am paying Sunnova instead of the electric company. Stay away from this scam of a company!!

Sunnova and their installer, usnoa, contracted with me on 10/1/21 for a solar system and Heat Pump system. I was told the project would be complete by EOY 2021, would take 2-3 days on site, and all work completed by their partner, USNOA. Fast forward to now, they did not get my panels on my roof until 1/19/22, which also took them 8 days to get up! This was just for the solar, not including the heat pump. They also installed an interior subpanel outside, resulting in them needing to come out to fix and shutting off my electricity for a 2nd day. They then took 2 months to get my "Heat Pump" in. I was supposed to receive a 16 SEER Rheem Heat Pump, but instead received a 14 SEER Grand Aire AC system. The manufacturer, energy efficiency, and entire unit was wrong. As a result, I havent had heat in my home for over a year! I notified Sunnova and USNOA of these issues, neither wanted to help.

Do not use Sunnova. This is the worst company I have ever dealt with. I have had so many problems that I don't have space to write about them all. Trust me you will be better off using any other company for your solar needs. If I could choose 0 stars I would have. At this point, I'm looking for a way out of this. I have written them over 50 emails trying to solve multiple issues, including panels not working, system not communicating, the breaker switch shutting off all the time and etc. Do not use Sunnova.

We selected Genesis Power Solutions (Sunnova Home Solar Service) because of the way they explained the dynamics of solar operation. There were no surprises and especially no pressure to make a sale. Every aspect was outlined and was easy to follow. I highly recommend ** who is the representative of Genesis Power Solutions.

I have the death cert. Of my mother. I am the co owner..now owner. Sunnova states I can't sell my home without my mother's will. I've not had a will. And when I bought the house from my dead mother I only need death cert. This company is a piece of **. Now I can't move.

We live in NJ. We signed up with local Sunny Mac, and are under Sunnova. In October, our bills started getting higher, and MUCH higher in Nov, then Dec. and Jan. We were sold on this system with an understanding that we would ALWAYS pay less, and it would be MUCH less monthly. We even asked if there were differences in the times of year and were told by our rep that the technology has progressed to a place now where the panels collect electricity even in overcast weather and with clouds, so there isn't a big change in the different seasons. For example, our December electric/gas bill was almost $400, with over $200 of that being electricity--and we still had to pay Sunnova in addition. We are paying more monthly through this winter than when we did not have solar.

Worst company ever dealt with. Wired solar panel connected with meter 1, but filed application to Con Ed by referring to meter 2 (incorrect account number). Therefore, the electricity was not exported to the grid and both accounts are not solar accounts. Company has breached the contract, kept billing and was overpaid for more than 3 years. Repeated attempts to reach company was without response. Anyone has more effective way to deal with them?

Two weeks after installing solar panels on my roof, leaks developed. These leaks continued to get worse and my requests for repairs were initially addressed (somewhat), but then I got transferred to every different department. Including their insurance department and their legal department. Their legal representative, left the company. So I started all over with “the new guy”. My solar panels have been removed, and my roof is “wrapped”, however, no repairs have been done. It's has been 9 months! Every email is ignored. My roof remains a mess and to make matters worse: I’m being billed for a solar system that is no longer even installed. And was only in use a total of 9 days! This company has zero credibility!!

I am trying to get an addition put on my house. I called about two months ago to get the process started to remove our panels. I paid for the service a month ago. Still nothing has happened. They were scheduled to come over a week ago but no one showed. No one called to reschedule. I have been calling every day for a week with the same answer. “We are unable to reschedule at this time.” This is unacceptable. I have already paid for a service that I am not getting.

We signed up to get solar installed via a PPA. We read the contract, and there was nothing in it about only being able to use arbitration for any disputes. We read the contract twice on the tablet the sales rep had. It was not there. We were supposed to be provided with a copy after signing it, which we were not. Now, we are stuck with a 25 year PPA, where they explain their yearly increase as a slight increase of 2.9% and compare it with the electric company increase, which is only on the supplier side and not the delivery side. Get the contract in writing or in your computer before signing anything. This tablet practice is very bad for the consumer. Do not trust it.

I had a full solar and battery backup installed. $75000. Solar works fine. Batteries failed a few months in. Took months to get someone to look at it. Battery required an actual Sunnova tech, not the local company, a couple more months to get that guy out here. He never actually showed up. After nearly 8 months of ignored emails and phone calls, no responses, I had to resort to blasting social media, review places, BBB, and tracking down individual employees via LinkedIn. I finally got a response, which was "we will look into it". That turns into another several months of ignored emails and phone calls. FINALLY get some sort of movement, a work order put in. THEY PUT THE WORK ORDER INTO THE WRONG COUNTRY. Of course no response. DO NOT GIVE MONEY TO THESE CROOKS.

Solar power is a money sink. It will not save you money. Energy companies will start off giving you credits and you might go a couple of years with just solar panel payments. Then they will change the plan and offer to pay wholesale for your solar kilowatt-hours, which is roughly 2 cents an hour. So not only will you have a high electric bill but a solar payment as well. Don't fall for this green energy crap saving you money. Sunnova knows this, but they will sell you on the idea that you have a low solar panel payment, the whole thing is nothing but a scam!

I have contacted this company, Sunnova for the past year and I have not been assisted. I am paying for a system that has not been producing any energy. This problem is ongoing and I have not had any help whatsoever to resolve this issue. Every month I call and they say they will escalate this to get it solved and call me back.. just to find out it HAS NOT been fixed and they don’t even have the courtesy to call back. It's companies like this that makes switching to solar a bad experience. I am also reporting them to the BBB, to voice my displeasure with this 1 star company. DO NOT, I repeat DO NOT choose this company, Sunnova.

The salesperson and the representative who worked with us until the panels are put up was nice and professional but after that communication was not good, the times frames were much longer than what we were given and the $500 gift card we were promised never came and their customer service sucks! There’s never a supervisor available, you’re told the supervisor will call you within 48 hrs but they never call. However we love the product and it is saving us money.

I purchased a house the end of November. The roof needed to be repaired. The solar panels needed to be removed. Sunnova informed me not a problem. It would be completed soon. In the middle of December they informed I had to pay $4,500 before they would be removed. I also let them know my roof was leaking and I would lose my insurance if my roof was not fixed by February 28th. I had originally been given a date for removal at the end of January. They then claimed they never gave me date. I have sent a number of emails and made calls. No progress has been made.

I have been struggling with this company ever since I made the mistake of getting the stupid solar panels...They told me I was going to save money and no electric bills...Little by little the electric company started sending me bills at 230 280 monthly..Plus paying monthly Sunnova...Have I saved?? Never and this is just 6 months...What did they say??? I should buy batteries...Really? More money?? Never..I complained to the BBB still nothing, I am going to to try the district attorney because I want these panels out of my roof...But I know the government support these companies..Once the next government comes in I just hope they don't support this green deal crap and then they will go out of business and I can break the lease..I prefer to pay the electric company rather than pay these liars....DON'T BUY OR GET SOLAR PANELS. IS THE BIGGEST LIE SUPPORTED BY THE GOVERNMENT.

Based on my experience, it seems they have practice of taking their customers for a ride. They want to charge me more than $6,000 for re-installation for which they will provide me quote only after I make payment. They are not ready to provide even an estimate on timeline about the job schedule but insists on payment first. They also said that once I make payment then they will give me a quote and contract to sign. I am not sure who makes payment without seeing formal quote or the contract? Their representatives have no answers for any of your questions and keeps repeating same information.

One of my panels was not working and Sunnova replaced it the next day. I must say they are very fast and they have an excellent customer service. Their 25 year guarantee is awesome. I would go with any other company.

DO NOT use this company. I signed up for solar in 2018 with the promise of saving money. Maybe. MAYBE I have saved a tiny amount on my monthy bill, but it is absolutely negligible since they installed 53 solar panels on my 25 year old roof without letting me know what a bad idea that was. So here we are only a few years later and of course, my roof needs to be replaced and Sunnova wants over 10k for the removal and re-installation. Not only that -- it took over 10 days to get that quote. They also expect that amount to be paid in full before they will give me a contract that will detail the actual specifics of the job. They cannot tell me when the job will be done, how long it will take, who will do the actual work, where the panels will be stored, how much space they will need for storage, how much notice they need for re-installation. I am told I will be given the contract AFTER I pay the 10k in full. In what world does that many any sense?

Like the other reviews here, I agree customer support cannot provide you any assistance when there are problems. It can take weeks or months to get issues resolved. The Issue Resolution Specialist was rude and wouldn’t give me any idea when the system would be fixed. When I pressed for an answer he was disrespectful, kept interrupting and eventually hung up on me. All he would say is that we have to wait for “the process to take its course”. He wouldn’t explain what this meant or the process. This individual has no business being in the customer support role unless this type of service is what Sunnova is intent on providing.

We got solar panels through Sunnova about two years ago. We were told that at most we would have to pay $8 to electric company and the previously calculated $94 to Sunnova. Well, here we are two years later and paying more in the winter than our highest ever (in the summer). Before panels we used at most $225 in the summer when ac is on all day and night. NOW, we're paying $130 (previously known because we kept the tax incentive) plus close to $100 a month of electricity. We were told over time the panels would have enough stored energy that we would get checks from electric company.... lol, not even close. No customer service, they say our system's working. Refuses to send a rep out, and if we want more panels, we have to pay, which is another lie they told us at beginning.

I had solar panels installed by Trinity Solar and the operation and billing is handled by Sunnova. The panels worked for about 8 months and stopped working. Sunnova doesn't notify you of this, you figure it out when your electric bills skyrocket. I called for service which took over a month to get. This was in October and as of yet there is no idea when the part will come in. Sunnova insists you must continue to pay your monthly bill (mine is $100.00) even though they are producing nothing and you are paying a full electric bill.

We entered into our lease with Sunnova believing that their solar system was beneficial. Instead we electric over $1000 and still paying $600 monthly to sunnova. No help from support or resolutions. We sent all documents of meter readings our electric bills and the fact that they still debited our monthly payments and decided to suspend after they took our November payment is horrific. Then they say they will give us 1 month of courtesy credit... That's not a solution. That's not any kind of help. How is a courtesy credit going to put food on my table or pay off the electric bill. This has been a nightmare.

This company will deceptively lure you in with a $1500 bonus upon installation, but unless you're desperate, don't take it. They'll install a $10k system, but charge over $20k for a buyout and they won't even let you buy it out until 7% of an average human's lifespan has elapsed. (5 years). Trying to sell your house? Nope! Not if you use Sunnova. Because Sunnova will screw you over with the leasing agreement and delay your closing date due to their incompetency. If you're considering solar panels, either DIY and collect the solar tax credits yourself or hire a contractor. Not these scammers. They're charging double what it should cost AND collecting the 30% solar tax credit that should belong to the homeowner. What a scam.

Let me say that being nice on the phone does not qualify for excellent customer service in any way when all the "nice" people are merely just answering the phone. 0 stars for anyone who answered the phone having knowledge of their product. 0 stars for knowledge of the process for filing a warranty claim. 0 stars for follow-ups for consumer concerns. 0 stars for being able to properly escalate time-sensitive issues.

My system lost communication with my electric company 5 months ago. I've called numerous times... written lots of emails. They respond the same every time whether on the phone or on email. To quote an email, "Per records of Operations and Maintenance, the team is pending technician availability for scheduling." That's the last I hear from them. Waiting on a tech. I called again this morning and Oscar gave me the same answer. I can't talk with anyone else... He can't get me to a supervisor or to the maintenance scheduling team. Nothing. Their system was installed in a Lennar community.

Customer service CANNOT HELP WITH PROBLEMS. Had a problem with my meter not reading right [costing me OVER 600$]. The meter was sending somewhat correct info to Sunnova but the numbers on the meter [that my utility reads] was only about 1/5 of what was being sent to Sunnova. Sunnova basically told me, "Tuff **. Contact your utility." My utility said it was Sunnova's problem since it was their meter. Meanwhile I am out over 600$.

Worst company that I have ever dealt with. We got the panels but then had to move. In order for the sale of our current house to go through, our panels had to be paid off. Which I did. It's been 4 days since that payoff and they still haven't provided me the letter saying that they have been paid off. Because of this, I am going to be without a home as of tomorrow since the house we are buying was contingent on the sale of our current house. All they had to do was provide this letter and even after calling numerous times, they still haven't provided anything to me or the company we're selling our current home to that says these things have been paid off. The panels weren't even that good. This is a horrible company, and I would avoid them at all cost. There are much better options in the San Antonio area!

My Tesla solar battery was improperly installed a year ago and it still doesn't work. I have an email with a service date and time and they didn't show up. I have ask to speak to a supervisor on several occasions and I'm told a supervisor will call in 24 to 48 hours. I have advised them that I have stopped making payments and I will see them in court.

Do not use this company. Luckily my roof work, solar installation, and equipment was completed/provided by different companies. Sunnova is the solar lender that my sales rep recommended. It didn't occur to me to check them out. HUGE MISTAKE! The customer service reps are polite but don't know anything and are conveniently not empowered to actually provide any service.

We were forced to buy or take over the contract for Sunnova to purchase a home. The HOA is redoing the roof so the seller paid in advance $2100 to Sunnova to uninstall and reinstall the panels so that the roof underlayment could be completed. I was able to schedule the panel removal October 18, 2022 and now this is November 7, 2022 and I am unable to successfully make an appointment to reinstall the panels. When I call the agents simply make notes in the system but nothing is being done. I only needed three days for the roof to be completed and now it is almost 3 weeks and I still have no hopes of ever having my panels reinstalled. I have called multiple times every week and no one can make an appointment. All they can do is take a message. Avoid this company as they are not answerable to anyone.

Called about meter issues only to find out I have a 2nd account that I'm past due on and they turned off my system for lack of payment. When I said I never got a bill they said they are a paperless company. When I told them I have a paper bill they said one account is paper bill the other one is paperless. Was sent to collections on the 2nd account with no notification. Tried to work with them to a fair resolution but robotic customer service was unhelpful since they are holding my solar panels hostage for a bill I never received. Even after agreeing to pay half so that I could get my panels turned back on which I agreed to do they then say that the panels would be turned back on after collections calls me in 3 to 5 days. Terrible customer service, how can a paperless company send a paper bill for one account and not the other. So dissatisfied and disappointed in my dealing with this company.

We have been SUNNOVA customer for about 3 years and they have made a mistake on their installation of our breaker system which causes electric shortage in the kitchen and they also connected the AC unit to the living room lights. We have called them 6 times in the past 5 months to have a technician to come down and fix the problem. They keep sending an email saying, "We called and you didn't answer," which is not true. When you call their customer service, they keep giving us a new claim number but there has never been a follow up to fix this issue. Their customer service is not responsive or caring for their customers.

SUNNOVA IS HORRIBLE IN EVERY WAY. For starters, it took them 6 months to set up the system and get it running at our house. Their customer service is the WORST, and they NEVER return calls. All they say is, "I'm sorry, somebody will call you back in 24-48 hours"... and they NEVER do. I had to reschedule an appointment once and they never told their NJ technician, and he STILL came. What a shame.

We closed on our new home 8/31/2022, we followed all the rules. Assumed the lease in July, submitted the Deed in Sept and we are still waiting for a contract in our name for removal and replacement of panels for roof replacement. We continue to get the runaround about not being able to generate anything in my name, we're waiting for someone to contact us, or some other **. I'm sick of dealing with them, but I'm hostage to their game.

From start to finish it was a nightmare and still is… It started with the incompetent customer service individuals that could not get my address my name or my zip code right while salesman’s and myself we on the phone with them. I signed 7 contracts by the time they got just my information correct.. Then the salesman lying to make the sale… Stating that you will only have a bill monthly from the solar panels of approximately $114.00 and you will only pay the service charge from your electric company… That is an absolute lie!!!

I purchased solar from a local company V3 ELECTRIC, 925 ROBERT J MATHEWS PKWY SUITE 100. EL DORADO HILLS, CA 95762. Business Phone Number:(844) 837-6987. V3 is just as unethical as Sunnova. Don't do business with either company. V3 sold me a solar system for my home. V3 installed the system which was financed by Sunnova. The system was deemed operational. My first true-up bill to PGE...**$6000**. This is in addition to my monthly payments to Sunnova for financing. V3 initially deflected to PGE. PGE took the time to review every monthly statement showing the system wasn't producing energy. V3 referred me to Sunnova stating they guaranteed production. Sunnova told me they would evaluate the issue in 36 months for production issues!

Such a run around with this company, even not helping me with Trinity Solar who installed the system. $2030.00 is now what they want me to pay to install snow guards. They were supposed to go on day one. (Other solar companies won't touch me.) They say it should have gone on day 1. I just got them to admit these parts are accessory. Snow on panels slide off hitting my electric wires to my house, plus is snow stops on gutter, cutters are pulled from the house. I've just replaced gutter myself. They know about this and give me a case number, but nothing happens.

I have been a Sunnova customer for seven years. Luckily, for the first few years, my equipment was working however it did not produce even close to Sunnova's estimate. Then a year ago my two solar storage batteries died; since then, I have tried relentlessly to have them replaced but have gotten nowhere with their customer service... I'm now stuck with astronomical monthly fees to Sunnova and my power company because I have no stored energy during the evening, so my electricity is pulled from the power company. I have inquired about a refund for my poor production, and accumulated fees but I never get a response back after they "look into it." Although I'm in a binding contract and required to pay my monthly fees (solar rental) Sunnova is not bound to it. Avoid this company at all costs, do your research, and save yourself the stress and financial burden that comes with Sunnova. Google "Puerto Rico and Sunnova.

We have been trying to get our system repaired for over a year! They don't have the replacement panels??? Our true-up this year was $500, compared to $20-$30 in previous years. Service techs have been scheduled AT LEAST 6 times and they were no-shows, without a call or any notification. This is the worst customer service I have ever experienced with any company, including AT&T (which, as we all know is a customer service nightmare).

We have had the wrong panels installed on our home for over six months and my calls and multiple emails continuously go unanswered or not returned. My HOA is beginning to fine us for the panels being wrong and not one person at Sunnova has the courtesy to help fix the mistake they made. I would never recommend this company to my worst enemy.

Worst Customer Service. I sold my property and new buyers took over rest of the loan. I sold on 8/31/2022. Sunnova are still stealing away money from my bank account. I went to online and tried to deleted my recurring payments from the bank account, But I can't. They took September 2022 and said they will also take October 2022. People who work they don't have any ideas and they don't know the rules. You can not allow to speak to customer head or in charge of the Departments. The day I had a closing and my attorney called and asked for UCC number guy from customer service said they (Sunnova) don't have Mr. ** name but government records and lien is on my property. He does not know anything and can't talk to in charge of the Sunnova Company. I HAVE 3 systems from them. Two systems they I sold with my rental property. WORST, WORST, WORST CUSTOMER SERVICE.

I'm a new home owner, after my house was built, the developer was affiliated with Sunnova for solar system. I signed a lease contract with them. First, I had to call them and verify that their system is not integrate to the normal power that I also pay for if solar didn't provide enough energy. Sunnova told me that they did, however, besides paying them monthly, I was receiving large electricity bills while a single person in the house. 7 months later I was our of the house for a vacation for 3 weeks, I've noticed my bill was high and I live in sunny San Diego. I called my electricity company and they said to double check with your solar provider, they may be out of service. Indeed, I called Sunnova and they monitored my system and sent technician out, I was not getting anything from Sunnova for 7 months.

We bought a house in April 2022 that had a Sunnova solar system installed. Per their agreement, the sellers of the house had to pay them off, meaning we own the system after signing. It is now August 2022 and we still do not have an account on file with Sunnova. We (and the sellers) have started the process to switch accounts months ago. The worst part is, I have to keep calling Sunnova and then they ask for more and more stuff; they are never proactive and reach out to us. I just called again today and they told me that despite submitting everything required three weeks ago (finally), the transfer still hasn't gone through and it will take longer. So now I have to wait an unknown amount of time (because they wouldn't give me a time frame) all while having zero idea if my system is even functional. I am thankful I won't have to send a penny to these people, but I am terrified of the day I ever need service because I can already tell it'll take weeks. I highly recommend looking into another company.

This solar company installed solar panels and their predatory lease is preventing me from selling my home. Resulting in a financial hardship. This was not what I was told at time of lease. They are deceptive in the lease wording.

I purchased a new construction home that included a Sunnova PV solar system. While the home was being built, their customer service called with annoying frequency (it was under construction, so they had no information to pass); if I didn’t answer the call (I have a job), they would insist, calling sometimes hourly until I picked up and listened to them reciting their scripted remarks.

They installed solar panels on my roof without my permission. They allowed a tenant to sign the contract and said they plan on enforcing a contract I did not sign. I put in a complaint with Trinity and Sunnova and they said I allowed them to do a credit check so that's all they needed to hold me responsible.

They prey on the elderly like my parents who weren't even able to read the contract and were lied to about total costs of over $40,000 and savings, of which there was none. They installed the panels first and then pressured and bullied my parents into signing the contract! In January my parent's home burned down, and my father was killed in the fire. My mother cannot sell the home until the contract with Sunnova is resolved.

I made the optional one time payment on the 18 month in the amount of 10,770.79 which is the amount I received for the federal tax credit. Payment was made on May 11, 2022 which was 2 days before the deadline of May 13, 2022. Sunnova returned my payment 7 days later without even trying to process payment and refuses to tell me why. Now I am forced to make a higher monthly payment for the remainder of the contract for the next 22 years. They are still willing to take that money but won’t keep my monthly payment as it was and refuse to honor original date I made payment. I am currently in the process of hiring a lawyer and going after them for this reason.

Hands down the worst experience ever working with SUNNOVA! As a retired senior citizen and after very aggressive by Sunnova sales agent, Mike **, I had Sunnova install a leased solar system on my roof, even though I asked numerous times they install a ground mount system. To my shock, they did the Demo and Install on my pitched roof in one day with an army (12 workers), tromping up and down on my flat roof to get to pitched roof, which explains why they didn't want to do the ground system because that would have taken a lot longer. This was a one day, quick in and out! In the process, they damaged both my flat and pitched roofs and I had/have, numerous heavy leaks. After four attempts over as many weeks, applying a cheap application of roof tar, the leaks ceased. Temporarily!

This company is the worst solar company to get dollar from. My parents bought solar from another solar company and Sunnova somehow bought the contract. Ever since then it has been the worst experience from them. First My parents bought what was supposed to be a fixed payment with their contract. Then after my father passed in 2019 it has been one horrible experience after another. The payments went up and the solar stopped working for at least several month. All the while my mother was paying them and the electric company. They gave her a lame credit reimbursement to which she ended up Getting billed during that so called credit and now they claim she owes them and are threatening to remove her solar. On top of that she still is paying every month, but they want her to give them her routing number so they can take from her account. Not!!!

I decided to go with solar to save money as it was proposed to us. This system in total is $87k and they can't even build a system to sustain our lifestyle. They kept pushing us off saying it will adjust over time. Now we are paying the electric company and this lease. Oh and they pushed it off until your 7 days are up to cancel your contract. When we bring any issue up all we get are generic answers pertaining to our contract. We know our darn contract but they should have built our system accordingly. That's a lot of money to not have it working correctly.

We have been planning for a kitchen remodel, and need to open a window on the wall where the solar box is currently located. I've started to call the company to request to "relocate the solar box" since the beginning of November last year, and emailed the pictures as requested. I had been calling and calling, finally on January 4th this year some technician showed up at our house, took a look of what is needed and took pictures. According to him, it will be straightforward job that probably will only take couple hours. And he said that someone will call me to provide a quote in a couple of days. Then nothing, I've never received any phone call about the quote.

Called about a tear on my roof due to high winds and storms living by the coastal area is more prone to having higher winds. Sunnova has a 10yr warranty in their contract and under that contract they have a home repair promise that they should abide by. Well after I called for a claim ticket I gave them 5 days and not heard back about the ticket. When I called them back the representative said that they won't go through the process of getting someone to fix all because it was not affecting the panels!!?? I was a bit thrown off.

Sunnova's system was turned on in October of 2014. Within a couple of days I called Sunnova to inform them the system was not operating properly, I was told it would take awhile to determine if the installation was alright. Sunnova tried to collect lease payments before the system was operational. We dealt with that but had no idea of the future frustration! I monitored the production and kept calling, e-mailing sunnova about my concerns regarding the low output of the system. We received our first full month's bill from the local power company and it was higher than the year before. At this point I opened a "case" with sunnova. We had the power company do an audit and were informed the system was inadequate. We had the installation contractor and a representative from Sunnova both agree with the power company.

DO NOT USE THIS COMPANY!!! The lease is a scam. The system barely works, I still pay PG&E 600.00 per month and the payment for the solar is 400.00. Sunnova says it is working, and one inverter is not even powered on because the one and only repairman that I could get out here, finally after 2 years said it was dangerous to have on and to keep it off. But Yay? The production scam dashboard says I am getting the accurate amount of kw????

The panels seem to work well. Honestly, between the smaller electric bills and the solar bills, I'm not sure I'm saving much money, but it's kind of cool to have the solar to help with my energy needs. From the very beginning with this company (as Sunstreet, who installed solar in my new-build house - I didn't have a choice) has exhibited a corporate incompetence. Their contracts are terribly written, and as someone who knows better, I discussed several parts of the contract with them before I'd sign. The only consolation knowing that if we ever go to court over the vague and undefined items in their contract, I will prevail because they wrote the thing.

We are extremely unhappy with Sunnova. We were told that the system they installed would be sufficient to meet our energy needs. In fact, we were stuck with a huge true-up bill at the end of the year. They keep telling us that the system provides the energy that they said it would, but the key issue is that it DOES NOT provide energy sufficient to meet our needs as they said it would. Our energy usage had not changed. So we were fraudulently sold a system that does not meet our needs. DO NOT USE SUNNOVA.

I only get a resolution of my issues if I file a complaint, it’s how my roof damaged during installation was resolved. My current issue is their lack of information when asked for shipping information on my modern replacement and inverter replacement to arrive. Unfortunately due to my 25 yr lease, I still have to pay for an outdated system and the power bill in full instead of the “savings” that its solar panels was supposed to provide. This company has poor supply management overall. Basic information such as being able to provide an estimated ship date should be available, it’s been 2 months and I get the same response whenever I called their so-called “customer service.” More like a NONE service at this point.

I have a solar system with Sunnova and it stop working in October 2021, they keep telling me that they will fix it soon but nothing has happened, light shortage almost every single day, that's why we pay $198.94.

I've been a Sunnova customer for about 3 plus yrs, And the system works fine as advertised. But recently I was told that I needed a roof and my Solar company should've NEVER installed solar on my current roof. I then had to go thru the costly process of having the panels removed, Along with calling at least 20 times to get Sunnova to send the agreement for the work to be done, It's been since early September and I'm still being told it will be 3 business Days for the agreement to be sent. It's already been 4 weeks and still no agreement in my email. I've asked to speak to a manager and was told that someone would give me a call because they don't have the ability to transfer calls....Never received a call from anyone.

Purchased a home in 2021 with panels installed in 2019. Have had nothing but leaks. Hidden costs as the contract didn't clarify the lease escalates every year meaning at 25 years I'll be paying more than ever. Mold issues now as leaks were on insulation and wood. Sunnova only “offers” to let me buy my way out of lease for 15k. They sent people to fix leaks twice already and neither time did they actually fix lease.

In 2017 I signed a lease with Sunnova. After the installation my electric bills were still high. They sent a company out to look at my system. The company advised me that I had only half the panels I needed for my size house. A second system was then installed. The last 2 months I received high electric bills again. I called Sunnova. They advised me that they originally had a service call to replace a part of my system but had to reschedule. They further advised me that there was nothing they can do about my high electric bills. This company only cares about making money. I wish I never got solar.

I don’t recommended for any!! If you want solar …. not Sunnova, Contract is misleading, they never to honor what been promised, job not professional, no saving as the advertising. It just another way to collecting monies from you! Customer service not professional. Not trained, waiting for manager for a months. Never call back, all billing issue is misleading.

I sprouted a few new gray hairs trying to buy a house with existing Sunnova panels. Instead of taking over the lease, we decided to do a buyout so that we'd own the panels outright. Sunnova messed up the paperwork not once, but twice, finally getting it right on the third try. Even after listening to promises that the process would be expedited, nothing ended up expedited and they dragged their feet the entire way. The transfer paperwork that we needed to close escrow was delayed, which held up our closing date. Multiple calls to their customer service reps were exercises in frustration; reps were powerless to do anything to help, and asking for an escalation was like hitting a brick wall, as they would always claim that it was impossible to talk to a supervisor. Any request for escalation was met with a promise of a callback within 24-48 hours, but those promises were not kept either.

I was told by my agent that we would only be paying $93/month. When in reality, we got scammed. I am now paying more than I was with my regular electricity company. 2x Over. So paying Sunnova and the electricity company as well. What's The point of getting solar then?! This company doesn't know what it's doing!! Don't do business with them at all! I REGRET signing up with them at all!

Their salesman was convincing and their installation team was great but that's the extent of it. Their engineers lied about the amount the panels would produce. Their billing and contract team lied about the government rebate and pricing. Customer service literally replies to every complaint with "you signed the contract". When their panels stop working they tell you to call the installer and you have to jump around trying to find who they subcontracted to install the panels. They are liars and they will do nothing to help you. Avoid this company at all costs.

If you are thinking about going solar, do not use this company! They have the worst customer service imaginable. My system was down for months, had to pay them and my electric company and was told they didn't care because it was in my contract. I had to call them yesterday and was basically called a liar, and they didn't really care.

The installation was completed on May 12 and all apparently was good, there were days that even was good sunlight the panels didn't produce enough energy dropping the production level to 10%. Starting on June 12th only 3 panels out of 16 were producing energy. Now is July 30th and they are asking me $3,000.00 to repair the panels. Why shouldn't I pay?. According to them, there is a part that got burnt and is not covered on the warranty and I need to pay. So from June 18th until now I'm not only paying the regular utility electric company bill for my power usage but I have to pay them the monthly amount for power that I'm not receiving and I need to pay else $3,000.00...

This company has the absolutely worst customer service and are straight up dishonest with their customers. They lie to you in a calm manner when they say ‘they’ll have a supervisor call you back’ or whenever they do tell you something will be done they will never tell you when or how. And usually it never happens. They withhold documents or ignore emails, they never respond. They appear to put a lot of emphasize on getting their stock prices high to please investors but the reality that as a company they are horribly dishonest and crooks. They nearly delayed closing on our house because they never informed both the old owners and us about the timeline and withheld some of the paperwork. Then they never actually completed the transfer of ownership and kept charging the old owner until we both got involved.

I have called the customer service line and have requested a cancellation letter for a closing. I was told it would take 7-10 days. It's now beyond that. My realtor and I have called many times. When I call It is extremely frustrating to be told and retold that there is no way to transfer me to a supervisor and no way to speak to a supervisor; they can only call back within 24-48 hrs. They won't even give a person's name to call back and ask for. This is very unprofessional. I am hoping that writing this others won’t fall into this same trap.

Sunnova is and has been the most incompetent company I have had the displeasure to deal with from Installation through Service. Nor have they generated the minimum amount let alone "contracted" KwH amount. They took over 6 months to get the system installed, needed to go back to the township over 3 times to get their plans matched up to the installed system. Have fallen short every year in production. Apparently the system was not installed properly over 4 years ago as the inverter was never in contact with the main company. Now I have requested to enter a buy out and they have said yes but refuse to send the appropriate paperwork. Unprofessional and incompetent to say the least.

Sunnova has the worst customer service I have ever experienced. My system went down 9 months ago, it is still not correct. It took them over 5 months to get them repaired (because it's a lease, they had to approve it and send the workers) and now their own monitoring system is saying it's not communicating properly and the representative's answer is "don't use that app." My electric company reported they are not getting my credit for solar. Sunnova has flat out not responded to that. My electric bill is more than twice it was last year with a fully working system and they will not acknowledge an issue. They take responsibility for the system being down but will not honor the "Production Guarantee" in a reasonable time (as in 2022, when the system went down in 2020). Do not sign up with this company. Worst decision I ever made.

Our house was approached by a ton of door to door salespeople over the years. We finally gave one of them a chance and couldn't be happier. The panels cost us nothing and we now pay about half of what we previously did ($150 electric bill is now a $80 solar payment and $5 to our electric company). We read about people having issues selling but you would have to be an idiot not to want save money. It's a no brainer point blank.

I had a friend who had solar panels put in from this company and talked me into doing the same. The company makes you think that you will get a tax credit of a certain amount and that if you give the company the full amount your payment will not go up. My friend had his taxes done and the tax credit was a thousand dollars short. I called the company to ask what happens if you don't get the full amount of the tax credit, will the company adjust the price increase. Guess what they said. No. That they didn't guarantee the amount of tax credit you would get. So in order for your payment not to go up you have to pay out of pocket in order to match the amount the company came up with. The company is also very slow at responding to your emails. If you want solar do your homework better then me and read the very fine print. This company is shady and would not recommend them to anyone.

My mother got talked into signing a contract with these people. They charge you whether the system produces energy or not, and they keep all the government tax incentives. After she passed they still won’t let her out of the contract. They call harassing me at least once a week. Do not do business with this very dishonest company!

I am writing this post to warn other that if your are considering Solar-do not use any company related to Sunnova. I am leasing my solar and they are responsible for the maintenance. When Momentum contracted with me, I was told the they would be maintaining the solar. Two have my roof shingles have fallen off since then due to being loosened when the solar was installed. I have been trying to get them repaired for months. The most recent communication that I have received tells me that I am responsible for paying $950 for this repair. I don't think so. Therefore, I do not recommend Momentum Solar or any company related to them or Sunnova. I am hoping that by posting this that maybe I will get a positive response from a company that cares about their customer and/or reputation.

This is the worst experience I have EVER encountered!! I bought my home in October, NO ONE would send me a copy of the contract and with everything COVID it was e signed. I have called this company at least 10 times and EVERY time they have lied to me, they change the price you pay, they show you $62 a month and then bill you $77 a month and then lie 100 times when you call. There is NO customer service. And all they say is, "Oh well you're stuck for 25 years and there is NO option," RUN AND RUN FAST, NEVER TURN AROUND, THIS IS A SCAM, my neighbor's electric bill is cheaper than this solar bill. RUN!!!!

We are having a very difficult experience with transfer of ownership. Closing has been delayed over a month. Customer service representatives have been given us incomplete and/or inaccurate information. We have requested to speak with a supervisor. We were told supervisor would call us back. No call back even though we have been requesting everyday for a week.

I have been trying to get Sunnova to send release paperwork for several weeks. My house is sold and waiting for documents from Sunnova in order to close. I have done everything that Sunnova asked of me. Yet, they are still holding up the sale of my home. I have called several times daily for the last month. I have received assurances that I would receive the release. When it doesn't come I call back and the customer service people start the process all over. I have spoken multiple times to supervisors. I have signed the final documents they sent. Yet, I still have not received release documents. This company has been an absolute nightmare to work with!