Sunnova Reviews

We were very happy to be sold on lower electrical bill, unfortunately it is not the what they sold to us. We went from paying under $600 a month to over $1000 a month. Very confused and disappointed with our decision and service of Sunnova. I called every month to check my meters and service to know why my bill from my electric company is so high but still getting a kick back plus sunnova is charging me monthly too. We are so depressed, we wish they could just take it back, remove it from our home. Worse customer service ever. Worse tech support. Worse company ever. We wish we’ve never signed up with Sunnova.

Do not purchase! My system hasn't been working for the past 5-months, so now I am paying for solar (with 0 benefit) on top of paying my full electricity bill. Customer support makes you wait on the line for a very long time to speak to international reps who say they will call back and don't.

Absolute worst company EVER! I have been paying them for months and still do not have service. They are stealing my money and not providing solar. Call multiple times to be given no answers after being on hold for 2 plus hours each phone call.

Worse company ever. Run while you can. Terrible customer service. Won’t fix on time. Gives you the run around when trying to talk to them. Filing bankruptcy as of 2025. All we want is our worse decision we made when we bought house with solar panels already installed ended up having to put new roof on. Sunnova charged my ins co 6,000$ to remove and put back on which is crazy. It’s their fault. They put a system on a 25 yr old roof. Previous owners did that young gentleman got taking for now we are. Do your research.

On 3 different occasions the PG&E power has gone out and at the same time the power cell Tesla Battery back up power has stop working at the same time. I have called the customer service on all three problems. The last one was on July 15th 2025 around 11 PM. Sunnova doesn't have an emergency number to call when this happens, so you have to wait until they open in the morning. Also this creates a problem during weekends when they're closed as there are not any weekend emergency contact numbers. They say that they understand our concerns. I am sick and tired of these setbacks. I would rather go back straight to PG&E and my generator that is more reliable than solar. And the fact that my solar was started in June 20th, 2022 and was not officially completed and actually running March 1st 2025!

Sunnova lies about their promotions. They sent an email saying they will give a gift card if you pay off your solar but they never sent one. You call them and they just tell you to wait. They give you a case number and still don’t do anything.

I purchased my house from the seller during the summer of last year. The Sunnova Panels were already installed. I contacted Sunnova Solar the end of April 2025 to schedule to have the solar panels removed so I can have the roof replaced. It’s been a nightmare! They gave me a date of May 26th a contract was signed and advanced payment was made. I reached out to the roofer who had to make changes to install the roof and received a call on Thursday, May 22nd, 4 days before the scheduled date that they need to reschedule the solar panel removal to June 12th. Which is unacceptable! Consumers please do your homework to determine what solar panel company has a high rating. I told the representative I would not have chosen Sunnova Energy. Be very careful before you sign a contract!

I am extremely disappointed with Sunnova’s customer service and lack of accountability regarding their warranty. Half of my solar panels have been nonfunctional since October, and despite notifying them in January, they continuously delayed the repair—first to March, then to May. After multiple confirmations of the appointment, they failed to show up and did not even notify us beforehand. When we called, they simply stated that the technician assigned to our area was unavailable, forcing us to reschedule yet again.

Just absolutely incompetent, unresponsive, and impossible to work with. Customer service is worse than a joke, it's an insult and an embarrassment. They absolutely think the customer should be ignored and mistreated, or that them saving a couple dollars is more important than the customer, every single time.

System has been non-operational for over 7 months. The inverters failed through no fault of mine. Sunnova is stonewalling the warranty repair. I’m proceeding with arbitration per the terms of my lease.

Don't let them install Anything! SLAM THE DOOR IN THEIR FACE! I have 2 panels that compared to the rest are 100 kwh under performing compared to the others. All the others are performing close to the same each. They say my system as a whole is producing 4% over expectations. IF SO.... GREAT FOR EVERYONE.... I was told that when I signed up I would get 40%. I'm paying 118.00 EVERY month now. Before they got involved many months I paid 70.00, 80.00 a month. My highest being 140.00. You do the math.. I'm using less electricity now than I ever did. ALL I want is them to REPLACE those 2 panels. Remember the old cliche, IF SOUNDS TOO GOOD TO BE TRUE.....IT'S NOT. SLAM THE DOOR ON THEM. Solar is good but do it on your own. NOT through OUR WORLD ENERGY.... SUNNOVA.

Absolutely horrendous customer service in multiple departments. We had our panels installed in February of 2024. In April of 2025, they are still sitting on our house but not functioning. They were stuck for months because of a permit issue and now they are stuck again because of a permit issue. I call every month or so for an update and the update is always the same: "We're still waiting on the city to provide the permit." After consulting with the city, there is no instance in which acquiring the permit should take this long. If we could part ways with Sunnova, we would, at this point this company is more of a headache than they're worth.

This company is full of lies. We were told at signing it would cost $700 to take down the panels at any point. Four years later, we had someone come look the roof (side with no panels) and they said we need to replace the plywood on that side and shingles on both sides, they were shocked a company would have approved to put panels up with a roof that old. I called to have the panels taken down and was told it would be $6500. They did an "inspection" before installation and approved to put panels up on our roof that was 15 -20 years old. They told us the condition of our roof is not their responsibility, yet they're the professionals who said we can put panels up.

***HORRIBLE, HORRIBLE, HORRIBLE*** This company is one of the most incompetent companies I have ever dealt with. They took forever to get this installed and then when they told me everything was all set and I was on solar I wasn't. They started charging me and I was getting high FPL bills. This is from September of 2024. It is 6 months from the first time I complained and it is still not working. Someone just came to my house on 4/1/2025 still not fixed. DO NOT USE THIS COMPANY

After the activation of the panels the breaker in our kitchen keeps tripping. They won’t help us and their only solution is to keep the panels off, what’s the point then… We have not been able to use them and have no reply on them other than keep them off.

Titian Solar and Sunnova teamed up on me scam me to get 19 panels then I was told I would get critter guards never did then my power is still the same if not higher. Am off setting at 85%. I need to be at 100% off set not to have a higher power bill. I need more panel or Sunnova can some remove these panels off my roof. I was misled. Now Titian Solar my installer is out of business. Now Sunnova is next please. Resolve my issues or please remove these panels off my roof.. The money am paying for these panels I can pay my power bill.

Lied to me when in my home. Contract was not as promised. Then treated rudely by customer service. NEVER BUY FROM THEM OR YOU WILL BE SCREWED!!!!! Honesty is everything, but not to Sunnova. Money means more than truth.

I have had Sunnova Solar Panels on my home for about 9 years and have had several issues with leaks in my roof and have been continuously dealing with absolutely terrible customer service. I now have yet another leak in my roof, 9 years later (probably the same leak that I have been dealing with since the initial installation) and Sunnova is refusing to uninstall the panels that are clearly causing the issue, unless I pay $3k for them to remove and re-install the panels. If you do not have solar panels, DO NOT GO WITH SUNNOVA.

SUNNOVA billing is terrible!!! They have taken auto payments from me correctly in 2024. However in 2025, they have stopped applying my payments correctly and have not been reducing my principal and have been overcharging me for interest each month. I gave spent several weeks emailing them and talking to them, and they tell me they keep telling me they have no control over billing. They are in complete violation of my contract as it clearly states that my payments will be applied correctly to both principal and interest.

Tabitha ** 3/15/25. I was lied to when starting with Sunnova the rep didn't have a license because he hadn't paid the renewal fee, so his friend came with him to do the deal. I was told I was getting the PPA program and the not worry when I was told the price because it was the amount, I would be paying without the PPA program. I sent Sunnova all the texts between the salesman and myself and they still denied it's their problem. I asked for the voice recording and they said they were unable to give it to me. I was old I would pay the $250 a month and would never have to PG&E again. Now I have a solar bill $250 a month owing the over $50,000 and have to pay PG&E 3,500 a year on top of that. So, they didn't even give me enough panels to cover my bill, and they won't let out of my contract. SCAM do not ever trust these people. The salespeople say whatever you want to hear to get that commission.

I am very unhappy with the level of customer service my husband and I received when we purchased our home. The company played a lot of games in not fully communicating in keeping you in the loop. They would contact when it was convenient for them. The transfer process has not been good! The process was completed on 2/28/2025 and the bill was due on 3/4/2025!! Did not give us no time to make a payment! Now the bill is $399 and it is 3/10/2025.

My solar system has been down since August of 2024. It is a Generic system it was installed by Power Home Solar in and put in service around October of 2021 since then my system has been down approximately 50% of the time. This last time Generic has sent Sunnova to repair my system. Since 1 January 2025 they have made and cancelled 11 appointments. I don’t know who to blame so I’ll blame both. Customer service is nonexistent at best. On February 6 anything that is hooked up to the battery back up quit working including my sump pump so my basement flooded and water got into my furnace. I had to have a repair person come out and fix it so far I’m 1200$ in on my furnace. Generic said it’s not there problem they are not responsible for any damage caused by there system.

Had a roof leak under the solar panels in April 2024. Roof contractor advised me to call Sunnova for panel removal prior to repairs. Contacted Sunnova and it appears that the call center is in another country. Spoke with representative who told me that do to many requests for service, there would be a delay in getting techs to remove panels. She then gave me verbal authorization to have my contractor remove and replace the panels and to contact Sunnova for inspection upon completion. A $250 charge would be required which I agreed to pay when the work was done. Several weeks later the job was completed and a city inspector gave approval for the reinstallation.

Sunnova sucks. The worse company I have ever had any dealing with. They will not come and check the equipmemt after a request to check the system but will continue to bill you. I told them to come take them off my roof.

Think twice about going through Sunnova. The company will correct mistakes whatsoever. If you are getting Tesla power walls just go through Tesla. Sunnova is not able or willing to assist with battery repairs. You will have to go through Tesla even if you purchased the Tesla batteries through sunnova. Sunnova is a scam company.

For a company dealing with sun, this company has some shady practices. Complete no shows on 2 service appointments to repair the solar panels on my roof. The panels are loose due to wind, and they are ready to blow off and Sunnova has failed to come out 2 times already. When you call their 866 number, you are brought to some call center that can't even answer basic hour of operations questions. We just purchased our house, and it was a nightmare to transfer service (which ended up delaying our closing by a week) and then when we called to also update the zip code (one digit was off) they said they did it but when I checked later in the portal, the address was still wrong. Called again later and she said needed to submit a ticket to do a simple address change.

I purchase my home in October with Solar panels already installed. I took over the transfer with solar panels. When my lawyer reach out to Sunnova there’s was balance due. It was from previous owner. They advised to my lawyer they will waive the old balance from previous owner. I thought I started my contract fresh with no balance. Is already February they discontinued my plan because of outstanding balance from previous owners. I call Customer service many times and they never return my call. Supervisor Laiza was handling my issue. I never heard back from her. I don’t recommend this company at all.

When the unsolicited salesperson came to my home and spoke to me about solar, he suggested I do a Lease with Sunnova. It sounded great for me! PLUS, he said that I could also give him referrals which were worth $1,000.00 each in September, 2024. Later, when I spoke with him again, I actually gave him two of my neighbors as referrals and he told me to complete the paperwork and submit it to Sunnova, which I did. That's when the frustration began, with their customer service department giving me the "runaround". They sent "thank you" letters for the referrals however, they won't pay them. BOTH of my neighbors went with their systems.

I have had solar solar for three months now. It was sold thru Vivint and installed by 1Solar. I have had no problems with One Solar but so far I haven’t seen anything Vivint told me and Sunnova customer service is awful. It took me several phone calls over a two month period to finally get someone to listen and come out to check my system. I had one panel greatly under producing and one mildly under producing. Every time I called I was told the system was fine. Finally I got someone to send pictures of my panels' app that showed the panel not producing and a tech was final sent out. He found a bad panel.

A salesman came into my Father's senior mobile home community in FL and told him he could get FREE solar panels. The salesman had him Esign on his iPad in several places not allowing him to read anything. He is 91 years old and has had a stroke. He did not know that it was a 25yr contract with escalating payments and will cost $64,557.00. When the installer put the panels on they had a Notice of Commencement document that had been forged and notarized with his signature. We have had to file complaints with BBB, FTC, FL Governor's Office and the Attorney General. If anyone from Sunnova or is connected to them has anyway contacted you RUN. Don't walk.