Sunnova Reviews

Well going solar is not as great as they say. So I had a sales rep come and talk up a storm about going solar. He had the stats and showed how much I could save. Looked great, sign me up right? So I sign up, get the lease and was told that after the lease is up I would own the system and wouldn't have to pay any more. The delivery of parts came while i was at work. I called the sales rep and let him know it was here. My installation was great. No problems there. Getting the system online took about 5 days. Ok no problem. So I get a power bill for $80.00 the first month. I said, "Oh it because my system didn't go into affect till mid month." Then I get a bill for $25.00 the next month, I was a little concerned so I checked my system on my phone, everything look like it was working fine so I call the power company and they said oh well there is a charge for the use of the meter for my system.... (never told that by the sales man).

The worst part of getting duped by Sunnova is that it was sold to me by a friend. The sell point was that my electric bill would be $0.00 and I'd have a minimal lease payment. My electric bill has barely gone down, and my total payments for electric + lease payment is far beyond my previous pre-solar bill. Don't believe the sales pitch that your electric bill will go to $0.00.

A few months ago I purchased a solar system from Sunnova. Last month we had an extended power outage, I realized that Sunnova routed my air conditioner into their system, this caused my batteries to run out of power. Sunnyvale wants to charge me $600 to correct their mistake.

I want to share my frustrating experience with SunNova Energy Corp to warn potential customers about their predatory business practices. Initially, I was excited about going solar and was drawn in by SunNova's promises of saving $700 per year. However, my journey with SunNova has been anything but smooth.

My experience with Sunnova has been beyond upsetting. I feel completely misled by their representatives when signing up for their service. Since installation, it has been nothing short of a nightmare. Instead of saving money, I’m now stuck paying three separate electric bills: my original PSEG bill for my usage, a bill for my tenant’s usage, and an additional Sunnova payment — totaling nearly $800 a month!

I have some leaks and they want to charge over 1500 to remove 3 panels. It's ridiculous. I imagine if I wanna remove all the panels to fix the whole roof maybe it’s gonna be like I don’t know if 20,000.

Do not use them. My story is too long, in February will be a year. I thought it was just paperwork they didn't submit for net metering but my system failed inspection 4 times. Never notified of this. I've been getting charged for almost a year for a system that shouldn't be on. The contractor that installed it Smart Green you can't contact, voice-mail says to email with no response. Anyway stay away from this company

My father died in March 2024, at the age of 82 in Arlington, TX. He entered into a contract with this predatory company in October 2023. We have called repeatedly and sent a death certificate to Sunnova, requesting that they remove the panels. They have refused, stating that the contract could only be cancelled 3 - 5 business days after signing. What kind of company puts an 80+ yr old person under contract, knowing that they are in the twilight of their life? We now have to replace our roof and Sunnova refuses to permanently remove the panels. At this point, we have no choice but to seek legal counsel and report Sunnova's shady practices to the Federal Trade Commission. Do not, under any circumstance, do business with this company.

Energy Pal is the sales arm for Sunnova and we purchased a system 20 months ago. It was suggested by friends that even though it’s a bit more expensive to lease so many of these companies have gone bankrupt at least if you have a problem they have to be responsive. I’m certainly glad I didn’t buy it; but, it took 20 months For them to finally install the system correctly and as promised. I had to find a reinstallation company because Sunnova couldn’t find a local company to reinstall the work of their original installers, Infinity Energy, who went bankrupt and we’re here 16 separate times trying to complete the installation. I had holes in my roof and in my garage wall which I had to find the contractors to come out and repair after asking Sunnova to take care of it.

Get my gist? Am I expecting too much? I was going to get some Tesla batteries for backup but at this point, nope!

This company customer relations are not good at all. In my situation a mistake was made by the company and left me in a financial hardship. And the company was dragging their footsteps in correcting the problem.

My system was activated prematurely 8 months ago so they could start charging my bank, system was inoperable from day 1! After the system was activated the main breaker to the house would constantly trip and I would have to go out and reset the breaker. I called to inform them of the issue and they sent a technician. The technician told me "the main breaker could not handle the load the solar panels were providing and the system would need to be deactivated and should not have been activated in its current state, something the installers should have known.".

Predatory practices to lure you into a contract that will eventually have you paying twice as much for total energy bill. I signed up to go solar with the promise of a huge rebate from the state of Maryland. My original monthly payment was $244. Sunnova expects a balloon payment from that rebate to keep your original monthly payments. WHAT THEY DON'T TELL YOU is that rebate comes as a tax return. But each year, the IRS will only give you an amount equal to what your tax burden was.

I chose Sunnova for solar with high expectations based on their promises. They assured me that the solar panels would cover over 90% of my energy consumption, yet in reality, the system barely produces enough to cover even 50% of my needs. I pay a hefty fixed rental fee of $331 monthly, yet the production value has consistently been less than $100 per month, far from what was promised.

I'm sorry that I had to give 1 star. This company is the worse. Please avoid or you may be scammed. I have been complaining since my system was hooked up that I was still getting an electric bill. I was told the solar system was going to replace my electric bill. Well, I've added the cost of solar to my utility bill because it was confirmed last week that my system doesn't cover half of my needs. Plus the rebate I was supposed to get back in my tax returns gets signed over to Sunnova to keep monthly payments down. However, if you don't make enough and have too many deductions, that 'rebate' does not get paid in full. So, you will have higher monthly payments. I will share my story in more detail if interested **.

Do not shop here. 3 years & still no solar. I get charged monthly fees as well. My roof is damaged. Management ignores all emails sent over. As well as no callback. Please do your research on company. I've been lied to, scammed, victimized all the way around.

We bought our solar system from an outfit called Suntuity. They installed it in November of 2023. Suntuity went belly-up within a few weeks, and we received notice from Sunnova that they took over Suntuity’s book of business and would be administering our solar. We were copied on an email in January of 2024 from the state of NJ to Sunnova that Suntuity’s application for certification of the system on our behalf was defective and needed to be corrected and resubmitted. This certification by the state is required for us to receive SRECs (solar renewable energy credits).

I completed the contract to have my solar system installed April 2022. I was advised that it would be completed by August of 2022. LIE. The system was not completed until June of the following year, a full 14 months later, after repeated calls and followups month after month. I was advised that I would receive an income tax credit of $7000 per year for 3 years for a total of $21,000.00 which I could return to Sunnova to keep my payments where they were initially set. LIE. The credit turned out to be capped at $12,000.00. For the first 12 months after the system was installed, it didn't work properly. I continued to be told that Sunnova was awaiting a 'part' for it. FOR A FULL YEAR!! ...And yet I continued to faithfully pay the bill each month as agreed upon.... And since the part was replaced June 2024, It's had to be replaced now twice - one of which is current, meaning my system right now is NOT WORKING!!

I live in central Florida and had solar panels pre-installed when I bought my house. It was the biggest mistake I ever made. The customer service is poor, and even the customer service managers are unfriendly and unwilling to solve problems. Imagine my surprise when, after 10 months, I discovered that my solar system was not connected to the main utility grid, which is why I haven't received any benefits from it.

Avoid this company like the plague. When I purchased my home, I was told that the solar panels were just part of it, at the time I said fine, but as time went on, they hadn't activated them. I called and called, eventually getting them to relent and say that I did not have to pay anything as I was not using them and they were not being activated. Well, come a year and a half later, they send someone to my house, come onto my property, and flip the switch without ever calling me, knocking on the door, or even leaving a note. Now I've been trying to get information as to who, when, and why this happened, only to get the answer that I've got an outstanding balance and "since they've been activated, we can't deactivate them, so you'll just have to pay the monthly amount." Sketchy company with sketchy practices. I do not recommend them.

I have put my application in over 90 days ago and my solar has still not been turned on. I have fully paid for my solar and it has still not been turned on. I feel like this is a scam as my neighbor has a lease through Sunnova, moved in after me, and has her solar turned on.

Our main issue with Sunnova lay in regard to the sale of a home. When you sell your home with solar panels on it, there is a transfer of ownership and financial responsibility that goes to the seller. We called Sunnova before our house was sold to inform them of the sale and gave to them the contact information of the buyers. Our house sold and weeks later I called them to ask why I was still paying for the panels, and they apparently had not done anything about the transfer. They are very passive and will have you keep paying while doing nothing. Eventually after I contacted the buyers and multiple phone calls to Sunnova, the transfer went through a few months later. They then refused to have me reimbursed for the additional payments we made after the sale of the home. Outright fraud.

I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent an email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!

I paid for my Sunnova solar system six months ago when I closed escrow on my new home. It's STILL not hooked up. They told me it would take about two months to get it connected to PG&E, which I thought seemed long, but it's been six months, and still nothing. I've called, emailed, and spoken to multiple people at Sunnova, and all they tell me is that someone will look into it and get back to me. They never get back to me. I would highly recommend going with another company!

I have been with Sunnova for 10 yrs. It has been a challenge working with them. I have to threaten them with legal action before they take action with any issue I have with the system. They are suppose to monitor my system, but the only time they see an issue is when I report a problem by looking at my portal. This last go around the tecd found an issue, fixed the part that he could but found another issue and had to set another appointment, needed two to trouble shoot system. I set the appointment but the CSR agent did not confirm and it was cancelled. This is their typical operating system. I only found this out by calling to see if I was still on the books and they said no and I had to make another appointment. Stay away from this company.

Sunnova is a fraud company. They charge bill for electricity that you have not used. They make total production and total used KWH same even if you have not used it. Because they tie with builders and make lease mandatory for their consumer, that is why their consumer are not able to switch. I am one of such unfortunate consumers. I would not even give 1 star. Their customer service is pathetic, they cannot solve your concerns.

Updated on 11/12/2024: We were hit up about going with a leased solar system from Sunnova. Within months, the gateway went out, took them four months to fix it, while installing new gateways on new accounts and not taking care of existing accounts. We had to pay them and back to paying our electric company. Then we put our house up for sale, lost most potential sales because of the leased system, no one wants to assume them. When the rep said we will evaluate your roof before installing our system, they said it was fine, one year later, we get a buyers roofer that says roof needs replacing, $14,500, not including R&R the solar system, Sunnova wants almost $10,000 to do that. 3 doors down, Sunnova replaced that lady's roof before putting their system up there.

Please stay away from this company, we purchased our system in 2023. When they were first turned on my electric bill was $17. The next month my electric bills returned to their normal Price minus $30 to 50 dollars a month. I am now paying around 250 more monthly because I went with this company. Every time I call, they say to check with the electric company or get with the salesman who sold our product to you.

If I could give this company a negative number review I would! This is the absolute worst customer service ever! Do not get your solar panels here! My company bought our house due to a promotion so we paid our solar panels off in full in the amount of $12,800. Yup they didn’t have a problem taking our money but still 90 days later haven’t recorded it with the UCC, haven’t fulfilled their obligation to release the lien and show they are no longer the owner. They then send me a bill monthly for $1.00 and won’t take me off of paper statements! I am paying two mortgages and two set of bills because of this worthless company and I paid my solar panels off 90 days ago!!!! Fraudulent!!!! Still waiting on them to file so my house can be purchased! The absolute worst experience I’ve ever experienced!!!

Almost a year in and the system is still not operational but we are getting bills from Sunnova. This has been by far the worst decision we have made. We went on Generac's web page and they referred Sunnova. I encourage people to actually read these reviews and how Sunnova is destroying peoples lives. We own a small farm/hatchery and needed a back up system because we get power outages in our area. We incubate birds and and purchased a 150K system from Sunnova as a back up for the farm and our family. From A-Z the process is a nightmare. Mike told us that you get a government kick back and said it works exactly like a "child credit", that is a complete lie and the tax credit he sold as on we did not need in this economy. Thus the install took 8-9 months instead of the 2-3 months Sunnova promised. Then when finally they were done we thought we can get one with our lives.

Sunnova has been the biggest pain in my side as a homeowner. When buying this house, we had to transfer the solar lease from seller to me (Buyer). This process was very long and painful. Then when the hail damaged my roof, it was almost impossible to get approval to remove the panels to fix the roof. Now I am selling my home, and the closing of the house is being delayed b/c Sunnova can't advise properly on how to transfer the lease from me (seller) to the new buyer. I can't believe a company can be this incompetent. Worst part is the lease payment plus my electric doesn't save me money vs not having solar in the first place.

This has to be the worst solar company I have ever had an experience with. Since I have had these solar panels, I have seen no adjustment in my electricity bill. I’ve been at my house almost 4 years and haven’t received my electricity bill under 60 bucks. Even in the winter time, my bill is still the same, I’ve tried to reach out. They have sent people out and all that is happened is nothing. This is pathetic. I’m very sure that you can find a better solar company. Customer service better pricing, and a better solar company is definitely a better option than the service you receive from Sunnova.

A sales girl came to my house and told me it was free government panels, I would get a $15,000 rebate to use as I wanted and that I would only have to pay for the usage every month and give an iPad to sign, no contract to read or anything else, next thing you know there is no cash rebate, they damage my roof and my roof started leaking, I call them and they send a guy that says it's not solar panels related, shows me some pictures of a big section of the roof shingles missing, now before they install the panels, they inspect the attic and the roof and there was no leak or any problem, they damage my roof and said it's not their fault, I truly hate these people and would sue them for fraud

Absolutely despicable. The worst type of company. Sunnova technicians installed an incompatible software onto my solar system which resulted in zero production during the most expensive summer months. They eventually realized their mistake and sent more technicians out who documented the issue in writing and installed the correct software. However, the damage was done as I had huge electric bills during that time of zero solar production. This is 100% their fault yet they refuse to offer ANY sort of monetary credit to offset their failure. Their "resolution" team is a joke. All they do is repeat the same script pointing back to the type of contract I have. It's impossible to reach anyone based in the US. Do not involve yourself with Sunnova, they are the worst type of company.

I am deeply disappointed with the service provided by Sunnova Energy during the process of transferring my solar panel account to the new homeowner. Despite promptly submitting all requested documentation, the response from Sunnova has been frustratingly slow and incompetent. We have sent the recorded deed and other necessary documents multiple times over the past two weeks, both from escrow and myself, yet they continue to request them as if they were never received. This repeated request is completely unacceptable and demonstrates a severe lack of competence on their part. Each follow-up typically leads nowhere, only to be informed later—unexpectedly—that additional paperwork is required, paperwork that was never initially mentioned by their representatives.

This company is so hard to deal with. My panels were not producing fully and Sonova just kept telling me how they were. My bill was $200 a month and my electric bill was $300 a month. When I was told my Electric bill should be around $10 a month. Unfortunately, no one can help you from this company. All they say over the phone is your panels are working correctly and have no solutions why my bill is so high. The company that installed the panels went out of business so they couldn’t help me either. So now I pay almost double my old electric bill. Doesn’t make sense.

I have been dealing with a billing issue since 4/29/24. My monthly statement was for $63.54 and I was charged $163.54 through AutoPay. Their terms and conditions for AutoPay state "The payment due as shown on the monthly statement. The AutoPay amount will never be more than the payment due, however, it may be less because payments and other credits can reduce the payment due amount if they post to the account between the statement date and the date your payment is processed."

They are terrible. I am selling my home. The escrow, me and buyer have been keep calling them for more than a week. They won't provide us the payout letter and solar transfer agreement that needed to be signed. This resulted in delay of our closing and caused me big damages.

We decided to go solar. The salesmen came out, so everything sounded good. I knew I would need a new roof in about 6years. The salesmen said, "Don't worry. We will come out and take the panels down temp so you can put up your roof. AT NO CHARGE." Well 5 years later I was looking for a new roof so I called the company. Sunova subcontracted them, they were in bankruptcy. So now I'm asking Sonova they are now saying they have nothing to do with it. If I want to take down the panels it will cost me $9,400.00. Run from this company. Do not use them under any circumstances. Read all the review. There really should be a class action against them.

I'm a disabled senior, a cancer survivor on permanent disability, sadly one of hundreds of victims of Sunnova's solar SCAM. I need a total roof replacement, $20K because of the numerous LIES I was told by the salesman who used high pressure sales tactics to lure me into panels that NEVER should have been out on my home. He KNEW panels are NEVER put on a 20+ yr old roof w/ 2 layers of old shingles. My roof was damaged during the installation and is leaking - but was never told of this -shingles were broken/ ripped off to screw in the grid bases which were not securely fastened to the roof and caused shingle to lift off. It's been 5 months and Sunnova refuses any responsibility for my repairs. In addition I get an invoice for $10K or remove THEIR panels - which NEVER should have been put on my home in the 1st place essentially preventing me from making these urgent, costly repairs.