ION Solar Reviews

ION Solar has been good. Their price was fair and the product is equitable. The sales guy was super informative. The door-to-door sale was effective, but they could do more in terms of marketing and getting their product out to the general public. I did have some technical difficulties right after getting the product installed, but they were quick about sending out a tech to fix it. They did get it fixed easily. Going solar has been good so far. We're producing an excess every month.

The enrollment process at ION Solar was good. The people who came and talked to me were very informative. They were really nice, good to talk to and it was easy. The signing-up process took an hour. The installation was also quick and very non-invasive. They were out there and got it done. They talked to me through it and let me know what they were doing before they did. It was good. I love everything. Everything's been great. I'm so happy.

The sales guy was polite and very informative and the installers were professional. They installed the system and its components where I needed them installed. But they didn't clean up after themselves and left a bunch of screws and stuff on my driveway, which I almost got in my tires. Other than that, my experience has been good. There's an app that shows you where you're at in the installation. Ion is a good deal. Since the installation, my power bill has been down.

I have better plans but I went through ION because I heard good things and after using it, I was not satisfied. I don't think the panels are producing enough and the system is not even producing half of my usage. I have reached out to the contract person who sold us this and he asked me to send the production usage and the current electric bill but I haven't received any response after that.

The first person I met from ION was a scheduler and then scheduled an appointment with a sales rep. It was pleasant. I didn't have any problems with the interactions with them. I first dealt with them for the first installation a few years ago. This round of installation was done five months ago. I got more panels added and they were saying they could do 100% solar, which was okay, but why wouldn't they do that upfront the first time? But going solar with ION has been perfectly fine. I have no complaints.

Everything was quick and easy, organized, and ION Solar was a good deal. It was presented well and clearly. The rep had his tablet out while we made him dinner, and he sat down and ate dinner with us and went over everything. It went better than expected. We were looking to get the system installed in May of 2023 and they called us with an open cancellation slot. So we got bumped up to March and we were already cooking a couple of months earlier than we thought that we would be. And Also, the whole installation process was well communicated as far as the timetable and when everyone would come out.

I talked with ION Solar and they were a little higher in price but I wasn't comfortable with the other places. Setting up the solar was simple and the salesperson was extremely knowledgeable, which was another reason I went with ION. The installation went well but I'm waiting for the service people right now. I'm a little disappointed. The system was rated at 7.6 kw. The best I have seen, even on a nice, sunny day, is 5.3. It's not producing what it should. I'm probably losing money every day.

A guy from ION Solar came by the house and he knocked on the door. He was really informed. We sat down and talked and he explained a lot of things to me about how the solar is taking over the electric company and how five years from now, the energy companies are gonna be going up about 5% every year over the next so many years and I was really impressed with it. As far as the installation goes, they did a good job. They were in and out in about a couple of hours. They were professional. I would recommend ION extremely highly myself.

ION Solar knocked on my door and pitched going solar to me. They had a Powerpoint ready to go on their iPad. And they had visual aids. It was enthusiastic. They buried their pitch in certain areas to highlight certain key aspects that were hot topics. It was a good pitch. The person was well groomed. He was articulate, so that helped. And if he didn't have the answer to a question, he followed up immediately within a day or two to answer the question that I had about the product. He did his job well. And I bought based on the facts that he provided.

I had a good experience with ION Solar. The person who came seemed to be very knowledgeable of their system and their product and of the solar industry as a whole. The installation was a few weeks later from when it all got finalized and approved. It couldn't turn on right then. We were waiting for the energy delivery company of Encore to get it switched on. That took a few more weeks after the system was installed. I'm very satisfied.

ION Solar was knocking around the neighborhood and they came around our house. We were wanting solar for a long time and they had a good price because it could be expensive. There were a lot of miscommunications so it took a while for us to get everything installed. We were waiting for the approval of our HOA. But the installers did good. They came, did their jobs and left. The solar was to eliminate our utility bill. We paid $20 after two months but after that, it went off the roof. We're upset because I don't think the solar is even doing its job. I tried contacting ION. They never taught me how to use the app and connect it to the WiFi. I don't get how I'm getting billed for $150 electricity and then, I'm still getting taken out 120 for the solar. So, I'm paying even double for nothing. This email game is not working out. People should try somewhere else because ION Solar doesn't help out.

The reps were very knowledgeable and had a great line of communication with us. They explained everything in detail. The installation was done within a day so it was easy. It was scheduled in advance and they came and were on their way. The only thing is, what we were promised on still having just a hook-up fee with the electric department was not what we were told. It was a $30 connection fee to United Power but we have a flat $60 with them that we have to pay, even though we're not using any of their electricity. They were completely producing it. So that was a little bit more that we weren't fully aware of. It was not conveyed correctly to us. And even though we're not using United Power's electricity, we are being charged for demand charges for using power during peak times of the day even though it's our electricity that we're generating. I’m not happy with our utility electric company but I'm happy with ION.

I received a very large bill from my electric company for $324. I was officially online with Ion and have been billed twice in June & July for the panel monthly loan payment of $81. I was told my electric bill would be around $10/month as they would have some normal charges. I was paying the electric bill based on 12 month average which was usually between $155-165. So, cutting my bill in half and getting an incentive to help with the environment is a win win. I am retired and need to cut corners where I can.

We signed up with ION Solar and it took them a couple months to get the panels on the roof. Installing them only took a day. They didn't leave a big mess. But the quality of the solar panels is poor. ION Solar told us in the sales pitch that it would drastically reduce our electric bill, and it would cover most of our household needs. I have been on for a month and our electric bill has gone up. So, it hasn't helped. My husband called today. They said there's a ramp up period, which is not how electricity works. They told us that as soon as it was on, it would work. But it doesn't appear to be that way. I was disappointed in that.

The enrollment process was fairly simple. They walk you through the process. They've been pretty responsive. The system seems to be working. But you would have to have a house that's suitable for it. You should get enough solar exposure to be cost-effective.

Hunter, the guy from ION Solar, came in here and talked about it, and we decided to give it a try to see. He said the price is fixed until we finish paying for it. We went by his word, and hopefully, it doesn't change, because people say things. It's the third month now. For now, I'm dissatisfied because I don't get a response when I ask for something. I called the number once to ask some questions. No one got back to me, and it's been about a month already. I'm trying to figure out how this app thing works and how to read and understand what I'm looking at. I don't know what I'm looking at. So, what's the point for me looking at an app?

The guy who came by the house for a presentation gave a very thorough overview of everything. He was knowledgeable, friendly, and wasn't pushy at all. The installation was understandably noisy but everything on their part was fine. The only thing that was an inconvenience was the local power company taking a long time to come back out to turn our power back on. But that had nothing to do with ION and ION was communicative with us with what they were hearing from the power company on that timeline. Everything has been in place for about a month now and I wish the app could show my usage. It shows what I'm producing, but it doesn't show what I'm actually using.

ION Solar's enrollment process was easy. A lot of it was electronic. I haven't had any issues with their customer support at all. Everybody's been straightforward and they stuck to their timelines. Installation was really quick. They were in and out in a day. There were a couple of appointments where they did some miscellaneous wiring and stuff, but the bulk of the work was done in a day. I've been interested in solar for a while to get our electricity bill down. So far, going with ION was worth it. I track what we produce through the Enphase Enlighten app. It is extremely easy.

We have a new house, so we just moved in. And I was considering solar, so I was looking at a few companies. A couple of solar reps from different companies had come and I had interviewed them and decided on ION Solar. They were responsive. With regards to communications, it's been quite free and they were prompt on their responses.

The ION Solar rep was very informative. He asked me what my needs were. He looked at my bills to make sure I was gonna have something that was gonna work for me. I submitted the application and got approved. They installed everything. The only issue I have now is it doesn't feel like it's enough power because I'm still pulling the majority of my power off the grid. I'm still paying two bills. I have an app I could pull up and it shows me what it is. I've got a bill for 200 something dollars, the same bill I've been getting. It hasn't gone down at all.

My experience with ION Solar was good. They kept up on everything. Our biggest issue was our HOA, just trying to get it approved, and I was slow in answering back just because I work away from home. I don't have access to my phone during the day so that prolonged the issue. But everything on their end went very smoothly. Driscoll, the guy who came and talked to us about it, was nice and professional. He explained, and answered all of our questions and once that all got said and done, the approval through the HOA happened, then the final switch-on was easy. Customer service was really good. If we had any questions, we got our questions answered. They were thorough in asking questions from us, like how our HOA stuff was going. We are happy with them.

The ION Solar salesman was one of the managers, and he was honest with us. Installing the actual equipment was a couple hours. The panels are fine, especially with their placement for the best sun exposure, they're not that noticeable. I'll tell a friend to go with ION.

The only thing I was concerned about in the presentation was getting an estimate about how much this would cost. The first company who came by had no idea and Ion was able to send someone to give me an idea what the system was gonna cost. Then, the installation was fairly quick and I would recommend Ion.

The fact that Ion wasn't doing a lease and it was a straight out sale convinced me to go ahead with Ion. During the installation phase, we were communicating back and forth on setting up dates to do certain things. I'm still using traditional but augmented a bit by solar and I like it so far. I've been very happy with it.

Because I'm military, I don't always get the easiest timelines. It's a bit harder. But ION Solar was able to work with me. As long as I had someone 18 years or older, that is eligible to speak on my behalf that I allowed, they would be able to do the installation without me being there, which was convenient. The app would tell me what I need to know. It seems to be honest in what it does, and it's simple enough that I can navigate it and not feel like I'm lost all the time.

Going solar with ION Solar was seamless. There was not much we had to do on our part so it was good service. I could get in contact with the guy who was there selling to me, Spencer, at any time. The installation was a quick 2 hours. Everything was perfect. I'd do it again if I have a chance and even recommended them to a neighbor recently.

A guy in my neighborhood stopped by and gave us a sales pitch. It took at least a month from that time up until the installation but it went up good. I was very pleased with ION Solar but I'm still having trouble with the app.

Going solar had been a discussion before for us and we just didn't know how to go about it. The gentleman we spoke to was super nice, very communicative and walked us through the whole thing. He seemed to have all of the answers that we were looking for. The people from ION Solar have been super helpful in helping us understand our app. We had a very positive experience.

ION Solar representatives stopped at the door and then, I scheduled a representative to come later to my home and do a demonstration for me and my wife. It was a very good presentation. The young gentleman showed us information regarding the solar panels that he had on a previous house that he had just sold. We asked a lot of questions and he was very informative and patient with us. The installation took four months and took a little bit longer than normal. But I'll take the responsibility for that because my HOA and I were going back as far as the requirements and what they needed or what they wanted from me.

They were professional during the presentation. They were pretty quick to put together the layout of the system and the numbers. The installation was very efficient and smooth. They were in and out in a day. From the time they made the presentation to the time it was actually on my roof was less than a month. I was anticipating that it wouldn't be up and running until closer to the end of the summer, but it was up and running by the end of May. Also, I'm pleased with the quality of the equipment.

ION Solar gave me a good deal and their financing went very smoothly. The salesperson was very informative, friendly, and respectful. We had to go through the credit check to make sure I could get the loan to get the panels. As soon as that was done, it was two weeks before they scheduled an inspection to make sure they could install. Then it wasn't too long after that that they came out to do the install. The pitch of my garage roof was steep and it scared me when they were climbing up on the rails to put the panels in. But they knew what they were doing and nothing was broken so I was impressed. I have 12 panels that got installed end of May and I've seen on their app what I'm producing every day. I also got a reduction in my last bill of about 20 bucks. However, I have never been able to get the Enphase app to work correctly. It keeps saying “Demo app.” But the ION app is fantastic.

We had about 50 different solar people coming to our door every single day. We talked to about seven other solar companies before ION, and they were super used car salesman-type people. When the ION guy showed up, he was very not a salesman. He was no pressure. He showed us everything. It wasn't like a sales pitch. It didn't feel like any pressure. He just said what they could do, did everything, and it was really cool.

I had already been considering solar for years. We had a sales associate from ION Solar come to our door and asked to talk about it. We had a discussion, and everything that they were presenting seemed reasonable. We did our own research and ended up thinking that they were a good company to go with. For the most part, it was a relatively smooth process. We had a couple of hiccups, but they got addressed in a timely manner. Their reps are very diligent and very responsive with the conversations we had and then following up. I did have one issue where somebody didn't double check what they submitted to the town for approval, and that caused a delay in our scheduling. Still, overall, our experience has been really good. We've been tracking things through the app and have been getting very good input on the panels. Everything's been going really smoothly.

My experience switching to ION was fine. The system is up and running and doing what it's supposed to do, which is good.

ION Solar has been incredible and their customer service is awesome. Switching over to solar was smooth. We had it installed twice and I’m wondering when the checks from Dominion Power would start. It’s only been up about six weeks. The last utility bill was lower. It was $8.

Customer service was very helpful and everything has worked perfectly. Overall, ION Solar was amazing, and I feel like I'm making a change on the world. I would definitely recommend them.

ION has a reputable history and you gotta pay for what you want. They charge a little bit more but you get what you pay for. I had 155 panels installed and it took a few hours. I'm considering purchasing two more panels. I got everything I wanna know about solar panels so the website was good.

The installation was a smooth process. We've had a good experience so far with the customer service.

The sales rep of ION Solar was very good. He explained the pros and the cons. The installers were very organized, too and the installation was well done. Everything went smoothly. I had a good experience. I'm very satisfied.

Everything works great. But my huge source of disappointment is that I was told by the ION rep that this would take away our electricity bills. Unless you consume more power than you produce, you're only going to pay the cost of your panels. So I signed up but now I'm paying for the solar panels and my power company is charging me a minimum fee of $45 a month, even though I'm never using as much as I produce. I was also told by my ION rep that I would be getting credit for the extra power that I've used but it never happened. The year closed and nothing came back to me in terms of credit. I received a tax credit, but that's beside the point. I reached out and talked to the ION rep but I've not heard anything back since. I'm not happy with ION. They should be honest when they're speaking with consumers that this is something that you should expect.