ION Solar Reviews

ION Solar has been good. Their price was fair and the product is equitable. The sales guy was super informative. The door-to-door sale was effective, but they could do more in terms of marketing and getting their product out to the general public. I did have some technical difficulties right after getting the product installed, but they were quick about sending out a tech to fix it. They did get it fixed easily. Going solar has been good so far. We're producing an excess every month.

The enrollment process at ION Solar was good. The people who came and talked to me were very informative. They were really nice, good to talk to and it was easy. The signing-up process took an hour. The installation was also quick and very non-invasive. They were out there and got it done. They talked to me through it and let me know what they were doing before they did. It was good. I love everything. Everything's been great. I'm so happy.

The sales guy was polite and very informative and the installers were professional. They installed the system and its components where I needed them installed. But they didn't clean up after themselves and left a bunch of screws and stuff on my driveway, which I almost got in my tires. Other than that, my experience has been good. There's an app that shows you where you're at in the installation. Ion is a good deal. Since the installation, my power bill has been down.

I have better plans but I went through ION because I heard good things and after using it, I was not satisfied. I don't think the panels are producing enough and the system is not even producing half of my usage. I have reached out to the contract person who sold us this and he asked me to send the production usage and the current electric bill but I haven't received any response after that.

The first person I met from ION was a scheduler and then scheduled an appointment with a sales rep. It was pleasant. I didn't have any problems with the interactions with them. I first dealt with them for the first installation a few years ago. This round of installation was done five months ago. I got more panels added and they were saying they could do 100% solar, which was okay, but why wouldn't they do that upfront the first time? But going solar with ION has been perfectly fine. I have no complaints.

Everything was quick and easy, organized, and ION Solar was a good deal. It was presented well and clearly. The rep had his tablet out while we made him dinner, and he sat down and ate dinner with us and went over everything. It went better than expected. We were looking to get the system installed in May of 2023 and they called us with an open cancellation slot. So we got bumped up to March and we were already cooking a couple of months earlier than we thought that we would be. And Also, the whole installation process was well communicated as far as the timetable and when everyone would come out.

I talked with ION Solar and they were a little higher in price but I wasn't comfortable with the other places. Setting up the solar was simple and the salesperson was extremely knowledgeable, which was another reason I went with ION. The installation went well but I'm waiting for the service people right now. I'm a little disappointed. The system was rated at 7.6 kw. The best I have seen, even on a nice, sunny day, is 5.3. It's not producing what it should. I'm probably losing money every day.

A guy from ION Solar came by the house and he knocked on the door. He was really informed. We sat down and talked and he explained a lot of things to me about how the solar is taking over the electric company and how five years from now, the energy companies are gonna be going up about 5% every year over the next so many years and I was really impressed with it. As far as the installation goes, they did a good job. They were in and out in about a couple of hours. They were professional. I would recommend ION extremely highly myself.

I had a good experience with ION Solar. The person who came seemed to be very knowledgeable of their system and their product and of the solar industry as a whole. The installation was a few weeks later from when it all got finalized and approved. It couldn't turn on right then. We were waiting for the energy delivery company of Encore to get it switched on. That took a few more weeks after the system was installed. I'm very satisfied.

ION Solar was knocking around the neighborhood and they came around our house. We were wanting solar for a long time and they had a good price because it could be expensive. There were a lot of miscommunications so it took a while for us to get everything installed. We were waiting for the approval of our HOA. But the installers did good. They came, did their jobs and left. The solar was to eliminate our utility bill. We paid $20 after two months but after that, it went off the roof. We're upset because I don't think the solar is even doing its job. I tried contacting ION. They never taught me how to use the app and connect it to the WiFi. I don't get how I'm getting billed for $150 electricity and then, I'm still getting taken out 120 for the solar. So, I'm paying even double for nothing. This email game is not working out. People should try somewhere else because ION Solar doesn't help out.

The reps were very knowledgeable and had a great line of communication with us. They explained everything in detail. The installation was done within a day so it was easy. It was scheduled in advance and they came and were on their way. The only thing is, what we were promised on still having just a hook-up fee with the electric department was not what we were told. It was a $30 connection fee to United Power but we have a flat $60 with them that we have to pay, even though we're not using any of their electricity. They were completely producing it. So that was a little bit more that we weren't fully aware of. It was not conveyed correctly to us. And even though we're not using United Power's electricity, we are being charged for demand charges for using power during peak times of the day even though it's our electricity that we're generating. I’m not happy with our utility electric company but I'm happy with ION.

I received a very large bill from my electric company for $324. I was officially online with Ion and have been billed twice in June & July for the panel monthly loan payment of $81. I was told my electric bill would be around $10/month as they would have some normal charges. I was paying the electric bill based on 12 month average which was usually between $155-165. So, cutting my bill in half and getting an incentive to help with the environment is a win win. I am retired and need to cut corners where I can.

We signed up with ION Solar and it took them a couple months to get the panels on the roof. Installing them only took a day. They didn't leave a big mess. But the quality of the solar panels is poor. ION Solar told us in the sales pitch that it would drastically reduce our electric bill, and it would cover most of our household needs. I have been on for a month and our electric bill has gone up. So, it hasn't helped. My husband called today. They said there's a ramp up period, which is not how electricity works. They told us that as soon as it was on, it would work. But it doesn't appear to be that way. I was disappointed in that.

The enrollment process was fairly simple. They walk you through the process. They've been pretty responsive. The system seems to be working. But you would have to have a house that's suitable for it. You should get enough solar exposure to be cost-effective.

Hunter, the guy from ION Solar, came in here and talked about it, and we decided to give it a try to see. He said the price is fixed until we finish paying for it. We went by his word, and hopefully, it doesn't change, because people say things. It's the third month now. For now, I'm dissatisfied because I don't get a response when I ask for something. I called the number once to ask some questions. No one got back to me, and it's been about a month already. I'm trying to figure out how this app thing works and how to read and understand what I'm looking at. I don't know what I'm looking at. So, what's the point for me looking at an app?

The guy who came by the house for a presentation gave a very thorough overview of everything. He was knowledgeable, friendly, and wasn't pushy at all. The installation was understandably noisy but everything on their part was fine. The only thing that was an inconvenience was the local power company taking a long time to come back out to turn our power back on. But that had nothing to do with ION and ION was communicative with us with what they were hearing from the power company on that timeline. Everything has been in place for about a month now and I wish the app could show my usage. It shows what I'm producing, but it doesn't show what I'm actually using.

ION Solar's enrollment process was easy. A lot of it was electronic. I haven't had any issues with their customer support at all. Everybody's been straightforward and they stuck to their timelines. Installation was really quick. They were in and out in a day. There were a couple of appointments where they did some miscellaneous wiring and stuff, but the bulk of the work was done in a day. I've been interested in solar for a while to get our electricity bill down. So far, going with ION was worth it. I track what we produce through the Enphase Enlighten app. It is extremely easy.

We have a new house, so we just moved in. And I was considering solar, so I was looking at a few companies. A couple of solar reps from different companies had come and I had interviewed them and decided on ION Solar. They were responsive. With regards to communications, it's been quite free and they were prompt on their responses.

The ION Solar rep was very informative. He asked me what my needs were. He looked at my bills to make sure I was gonna have something that was gonna work for me. I submitted the application and got approved. They installed everything. The only issue I have now is it doesn't feel like it's enough power because I'm still pulling the majority of my power off the grid. I'm still paying two bills. I have an app I could pull up and it shows me what it is. I've got a bill for 200 something dollars, the same bill I've been getting. It hasn't gone down at all.

My experience with ION Solar was good. They kept up on everything. Our biggest issue was our HOA, just trying to get it approved, and I was slow in answering back just because I work away from home. I don't have access to my phone during the day so that prolonged the issue. But everything on their end went very smoothly. Driscoll, the guy who came and talked to us about it, was nice and professional. He explained, and answered all of our questions and once that all got said and done, the approval through the HOA happened, then the final switch-on was easy. Customer service was really good. If we had any questions, we got our questions answered. They were thorough in asking questions from us, like how our HOA stuff was going. We are happy with them.

The ION Solar salesman was one of the managers, and he was honest with us. Installing the actual equipment was a couple hours. The panels are fine, especially with their placement for the best sun exposure, they're not that noticeable. I'll tell a friend to go with ION.

The only thing I was concerned about in the presentation was getting an estimate about how much this would cost. The first company who came by had no idea and Ion was able to send someone to give me an idea what the system was gonna cost. Then, the installation was fairly quick and I would recommend Ion.

The fact that Ion wasn't doing a lease and it was a straight out sale convinced me to go ahead with Ion. During the installation phase, we were communicating back and forth on setting up dates to do certain things. I'm still using traditional but augmented a bit by solar and I like it so far. I've been very happy with it.

Because I'm military, I don't always get the easiest timelines. It's a bit harder. But ION Solar was able to work with me. As long as I had someone 18 years or older, that is eligible to speak on my behalf that I allowed, they would be able to do the installation without me being there, which was convenient. The app would tell me what I need to know. It seems to be honest in what it does, and it's simple enough that I can navigate it and not feel like I'm lost all the time.

Going solar with ION Solar was seamless. There was not much we had to do on our part so it was good service. I could get in contact with the guy who was there selling to me, Spencer, at any time. The installation was a quick 2 hours. Everything was perfect. I'd do it again if I have a chance and even recommended them to a neighbor recently.

A guy in my neighborhood stopped by and gave us a sales pitch. It took at least a month from that time up until the installation but it went up good. I was very pleased with ION Solar but I'm still having trouble with the app.

Going solar had been a discussion before for us and we just didn't know how to go about it. The gentleman we spoke to was super nice, very communicative and walked us through the whole thing. He seemed to have all of the answers that we were looking for. The people from ION Solar have been super helpful in helping us understand our app. We had a very positive experience.

They were professional during the presentation. They were pretty quick to put together the layout of the system and the numbers. The installation was very efficient and smooth. They were in and out in a day. From the time they made the presentation to the time it was actually on my roof was less than a month. I was anticipating that it wouldn't be up and running until closer to the end of the summer, but it was up and running by the end of May. Also, I'm pleased with the quality of the equipment.

ION Solar gave me a good deal and their financing went very smoothly. The salesperson was very informative, friendly, and respectful. We had to go through the credit check to make sure I could get the loan to get the panels. As soon as that was done, it was two weeks before they scheduled an inspection to make sure they could install. Then it wasn't too long after that that they came out to do the install. The pitch of my garage roof was steep and it scared me when they were climbing up on the rails to put the panels in. But they knew what they were doing and nothing was broken so I was impressed. I have 12 panels that got installed end of May and I've seen on their app what I'm producing every day. I also got a reduction in my last bill of about 20 bucks. However, I have never been able to get the Enphase app to work correctly. It keeps saying “Demo app.” But the ION app is fantastic.

I had already been considering solar for years. We had a sales associate from ION Solar come to our door and asked to talk about it. We had a discussion, and everything that they were presenting seemed reasonable. We did our own research and ended up thinking that they were a good company to go with. For the most part, it was a relatively smooth process. We had a couple of hiccups, but they got addressed in a timely manner. Their reps are very diligent and very responsive with the conversations we had and then following up. I did have one issue where somebody didn't double check what they submitted to the town for approval, and that caused a delay in our scheduling. Still, overall, our experience has been really good. We've been tracking things through the app and have been getting very good input on the panels. Everything's been going really smoothly.

My experience switching to ION was fine. The system is up and running and doing what it's supposed to do, which is good.

ION Solar has been incredible and their customer service is awesome. Switching over to solar was smooth. We had it installed twice and I’m wondering when the checks from Dominion Power would start. It’s only been up about six weeks. The last utility bill was lower. It was $8.

Customer service was very helpful and everything has worked perfectly. Overall, ION Solar was amazing, and I feel like I'm making a change on the world. I would definitely recommend them.

ION has a reputable history and you gotta pay for what you want. They charge a little bit more but you get what you pay for. I had 155 panels installed and it took a few hours. I'm considering purchasing two more panels. I got everything I wanna know about solar panels so the website was good.

The installation was a smooth process. We've had a good experience so far with the customer service.

The sales rep of ION Solar was very good. He explained the pros and the cons. The installers were very organized, too and the installation was well done. Everything went smoothly. I had a good experience. I'm very satisfied.

Everything works great. But my huge source of disappointment is that I was told by the ION rep that this would take away our electricity bills. Unless you consume more power than you produce, you're only going to pay the cost of your panels. So I signed up but now I'm paying for the solar panels and my power company is charging me a minimum fee of $45 a month, even though I'm never using as much as I produce. I was also told by my ION rep that I would be getting credit for the extra power that I've used but it never happened. The year closed and nothing came back to me in terms of credit. I received a tax credit, but that's beside the point. I reached out and talked to the ION rep but I've not heard anything back since. I'm not happy with ION. They should be honest when they're speaking with consumers that this is something that you should expect.

The installation of our Ion Solar was very quick and painless. They've been very helpful as well.

The enrollment process at ION Solar was easy. They were very helpful. The installation was good also. The guys came in on time. They made sure everything was done properly. They were also able to answer whatever questions I had when they showed me what they did. Everything was clear. Really professional guys. Within a few months, I was up and running. I'm gonna shift the bill from the electric company to the solar company. At least afterwards after I paid off the full system, I'll be pretty much independent from the power company. I would definitely recommend them to other people.

The presentation of the sales rep of ION Solar was informative. It was good and well-designed. We were happy with it enough to decide to go with the product. Everything was super smooth in the installation. I was impressed with how quick they were and how prepared everything was. They would give me a date and I would say, okay. They would have someone come out and check out the attic. A couple of weeks later, they were here installing. It was very well done. My electrical bill is significantly lower now. But you've got the bill for the panels to make up for it. Their app also feels clunky and it's not very well polished.

The dude who sold me the ION Solar was cool. His name was Noe. Everything went fine. However, they were supposed to come paint the conduit but they didn’t. They didn’t paint the one on the roof. For the one on the side of the house, they didn’t have paint for it and I had to use my paint and they put it on with a brush and it looks like **. But it’s all right. It is what it is.

I'm a previous customer of Ion and I liked the previous model with the critter guard, so I stayed with them. The sign-up was easy and we were able to sign up within an hour. The sales rep was able to explain everything accordingly. There was a long wait time for the installation, though. There was a little bit of delay for getting approval. But they told me that they'd be installing it before the year's end and they were able to achieve it. After installation, the grid is running good state so far. The price is a little bit higher when I compared them with other places but I am happy with Ion.

ION Solar didn't treat me well. After they installed everything, they gave me a time that somebody will come and turn it on but nobody showed up. I had to go online, read about it and turn the thing on myself. All they did was put their panels up and the wiring. Initially, when the software was installed, I could tell how much units I used in the house, how much kilowatts were sent and how much kilowatts were produced. After a couple of weeks, all I could see was how much I produced. I couldn't see how much was sent.

The first month I used the panel, my bill was higher than the normal. I called ION Solar to have someone try to explain to me about that, but I'm frustrated because nobody could give me some good news. When the agent came in to trying to sell the solar panels, they put in many beautiful things in my mind. But when I needed some information, the agent never answered. That is not fair. I never try to tell my friends, “Pass for this one” because I'm so mad with ION Solar.

ION Solar needed approval from our electric provider and the county. Once all those approvals got done, everything was okay. The installation was pretty easy. Their reps showed up one day with a crew, got up on the roof and through the crawl space in the attic, and put the panels on the roof. They cleaned up the mess they made. Since then, we haven't really heard from them. We filed our taxes and we're wondering if there's supposed to be some sort of a tax credit. And we had no way of getting that tax credit as I had lost our salesman's information. Other than that, our electric is cheaper since we went solar.

The process with ION Solar was good. It was seamless and as expected. The installers were good. They took two hours, which was a little shorter than I thought it was going to take. We got the first bill. It was $100 less.

Their rep offered me a deal and explained to me how it works and how it would be advantage for me to get it. I was interested and the installation was pretty fast. The contractor knew what they were doing and they explained to me what they were gonna do and how long it was gonna take. It was a good experience and I'm really satisfied so far.

I referred my neighbor to ION Solar and they purchased the solar plan. I did the referral that they gave me through the website and my neighbor's solar's been installed but I still haven't received my referral. So I'm not happy with that. I also wish that I have been offered the storage battery packs with the package. I see other companies now are coming out with storage batteries with the solar. So at night when there's no solar, you can draw off the power instead of going back to the grid and pulling power. But other than that, it's nice that I'm making more power than I'm using. It's also nice not seeing the utility bill other than the grid access fee. The fact that I will only be paying $38 a month no matter how much electricity I use is going to be a big impact as the time goes on. The way that the app works is great, too.

I used ION Solar in Nevada and when I moved to Colorado, I called them up. This time, we've been on it a couple months and we haven't had a single issue. Their reps did the update very well. They came out. They did what they had to do, cleaned up afterwards, and turned the system on. So, everything is good.

The rep came over and gave us a full brief on ION Solar, and told us what we would get, and how much it would cost, how they would set it up. And it went smooth from there. My electric bill was up to 250. My last electric bill this month is $19. Each month, it has gone down a little. As the summer months come on and there's more sun outside, it has gotten a lot better.

ION Solar's team was polite and kind. A gentleman walked to my door. He was polite and professional, and he did his best. He's at a very young age. I told him, "No matter what I was gonna do, whatever the project you have, I will take it." He said, "It's solar." The idea was good. The next day, he made the appointment with the sales rep to come to my home. Everything was cool.

Things went well and smooth with ION Solar. They were able to finish the installation on time and things went as planned. And the good part was whatever have been promised during the initial talks, they made sure that they had done those things. So, I'm quite happy with that. But at the moment, I'm still facing some issues with regard to the reporting. Once in a while, I'm able to see some spikes while the system is reporting the power. When I talked to their partner, she was feeling like that is happening while there is an update on the system. But that is inconvenient because it affects the total calculation of how much power has been made. Also, nowadays, the power generation is less, but I'm assuming that is because of the cloudy days.

I made a mistake with going solar. There's not enough heat where I live in Willamina, Oregon to make a difference. Also, I don't have air conditioning in there, and so I don't know what solar is trying to do. We're getting a little bit better solar for right now, but that doesn't mean much. Plus, we’re not gonna need that much because we're gone mostly during the summer. I wouldn't recommend it for where I live. I don't have any problems with Ion, though. Although what I see wrong is they're trying to sell something that shouldn't be sold necessarily to people that don't have a lot of heat. They were really excited about getting me signed up for it.

If you're thinking about implementing solar, ION Solar would be the company that you should choose. They're very communicative. The presentation was very detailed, informative and helped us decide to go solar. Also, The installation was seamless. They were done within a day. The biggest disruption was just the power occasionally going out. But they were good about communicating, "I'd expect it to be down for another 15 minutes." So, it wasn't anything that they were doing was a major surprise.

Between the first meeting with the sales rep and the final installation, the process with ION Solar took a month. It was a lot quicker than I expected. The turn-on was different because of Dominion but the actual installation process wasn't too bad. The installers were in and out quickly. If I didn't know they were there, I probably wouldn't have realized it. I had some other issues with my power company originally, so the changes haven't quite gotten to the point where it has shown on my statements yet. But just going off of what is produced versus what I'm pulling from the grid, those numbers are drastic in comparison. I was provided a link to a website where I could sign in and it gives me all of those numbers whenever. From the summary that the rep gave me, the estimates were more or less what I was already paying for my power. So with the solar, it’s hopefully gonna be knocked down quite a bit.

Somebody from ION came over and asked if I was interested on solar panels. I was hesitant because I had a bad experience with another solar company, but he explained everything exactly how it was gonna happen. They also offered an app and in that app, I could see the process where the installation was. He also gave us another option which is more manageable and I could see everything. It's simple to read and to see. They left their phone number and they have it on the app. All the information was there if I have a problem.

The sales rep was friendly. The installation was quick and it was a one-time thing. The electrician messed up on something, though. The wiring for the consumption and production meters was hooked up backwards or something. So, they're coming out next week to fix it.

ION Solar was just first class. Everybody all through the chain of command from front line sales all the way to the operations and people that installed everything, everybody was great. The sales rep was quite convincing. She was professional and knowledgeable. The opposite of pushy. She was cordial and classy about how she did her job. They were really good at moving things right along, and they were really good with communicating to me as to what the next step would be, and also a reminder of what's been accomplished. It's really interesting looking at the app, it seems like it's working just great.

Switching to ION Solar was above board. They were very knowledgeable. I found them to be not trying to put on airs and were very not like the other ones that we dealt with before. I had the background that I did and because I was suspicious about doing it from the beginning, I could tell the difference.

They reached out to us and we were happy with what they presented and what they did. They had the information right in front of us and we could look at the savings projection. It made sense for how it all works. The install was very easy and the communication was great. They kept us updated the whole time and they took care of the steps where they had to reach out to Xcel Energy and get permission from our HOA. It made it really easy for us.

Everybody from ION we worked with had been great. Installation went fine. We have yet to flip it on ourselves. If I were to give one caveat of the experience, it was that I was under the impression that they would install the new thermostat and flip it on entirely for us. We just got instructions in the mail of how to complete that process ourselves. The other thing I still need to figure out is I did receive like an update on our loan for the solar. I was told that our rate will never change from 94 a month, but what I've got in the mail is a little bit confusing. It looks like it might go up by about $40 in the next 15 months. So, I need to call the sales guy we were working with and ask about that.

The sales guy of ION Solar was very informational and laid-back. The installation went smoothly. The app is easy to use, too. I like being able to open and see where I'm at. It could just use more information to explain a little bit more the whole process and what each thing means.

ION Solar's sales presentation was in depth. The salesman had a tablet and he was showing us different examples of different solar panels. He was very knowledgeable of the whole thing and he answered all our questions. With them, nothing's contracted out. From the install to the people we call after the equipment is installed, everything's pretty much through ION. And I like that a lot because I don't want to have three different numbers and three different companies to call for three different things. But I would like them to have a little improvement in helping me figure out exactly what everything means.

The entire process with ION Solar took three months and it was quick and easy. Their customer service reps were fast in responding and messaging every time we asked a question.

The overall experience with ION Solar was good. For the most part, the process was easy. There were some things that were a little confusing especially the actual transition from the regular power to the solar power. But I didn't have to deal with it a whole lot because I was out of town and their reps ended up doing it all for me. The customer service was very good and explaining the cost ratio benefit was very beneficial. There was something in their calculations where they were doing the cost-basis returns. And later on, I figured they forgot to take into consideration their interest in something and I pointed that out to them the next time I saw them. But it still worked out. The cost basis ratio was still in my favor. I cannot utilize the power that I'm generating during a power outage and I understand the reasoning behind it but I’m still not happy about that. Also, the price is way too expensive.

Signing up was easy. They talked about how it would reduce our electric bill, which it has. The installers were courteous. They knocked on the door and let us know they were here. They went out and did their thing in the attic. Then they went outside, installed and let us know they were done.

Overall, ION Solar has been very good. They led the way. Essentially, they led every conversation and began each step with the conversation with me. I never had to reach out to them. There hasn't been any questions as far as the process, how it was gonna get put in or with the timing. They had really good communication throughout the whole process. Getting everything installed took around two and a half months. It was quick overall. I just turned the system on last Wednesday. I do have one issue. Ever since I turned the solar on, I have had a breaker trip in my house every day. So something is not right. I'm waiting to hear back from them on that. I emailed them yesterday.

ION Solar's sales team was doing a knocking door-by-door offer and they were very good. I like the quality of their product and the savings that I would get. They were easy to work with and they followed up on the pending issues they had at the beginning. The installation was very professional and convenient. So far, I'm very satisfied and the savings are true.

My experience with ION was very positive. I had a lot of questions because we had a lot of different companies coming through, and the person from ION who stopped by was the first one who was able to answer my questions and get a time set up that was convenient for us for somebody to come in with more detailed answers. The installers were in and out. They were really professional. They came as I was leaving for an appointment and I was gone about an hour and a half and came back and they were finished with the installation.

I stay in a new community and someone from ION was going door to door offering information regarding what solar would look like in our community with our electric company. The rep set up a time for me to meet with one of their reps to go over everything and they were super professional and spoke in a way to help me understand how solar was working. How I was going to be able to export energy that I needed back from the energy company that I had already created and the idea that I wouldn't have an increase in bill in the summer, especially here in Texas, were appealing. The transition was easy and ION made it easy. They contacted me every step of the way and I was informed throughout with either a text message or a phone call as well as email. There was really little that I had to do at all. I would tell others to look into ION.

We've been thinking about going solar for quite a while and ION Solar showed up my door, trying to sell it to me. I listened to it and it might have been a little pushy, but it was not bad. Signing up was quick and getting permits took a while but it was okay. Then, the install was pretty good. The only problem was when they left, my dryer didn't work and they had to come back and replace the circuit breaker for the dryer. I'd tell others to look into it. It's pretty good deal.

The person who came to the door explained to me how the process would work and the benefits of it, and the financial thing was explained during in-home discussion. My interactions with ION Solar was painless and nice. I work nights, and they worked around my schedule and got me scheduled for a time that worked for me.

I crossed over to ION Solar and it was extremely easy. I didn't have to do anything. The customer service was really good, and the installation went well. It was very quick and simple. Those guys know their job. I sat back and watched them all day climbing up and down the ladder as they were putting the equipment up. I would recommend ION Solar to somebody else.

ION Solar came in low from the other quotes we got, and our sales rep helped out a lot and was super informational. Our solar got turned on the other day and everybody who's reached out has been nice. We're happy so far. It looks great on the house.

Switching to ION Solar was very hassle-free. They handled every part of the process and kept me well-updated. I got calls and texts from each department as the process rolled out. Installation was super easy too. I just let them in for a bit, and they installed everything in one day. They were very helpful. I was doing monthly equal payments, and right now, I have a credit with NV Energy based on what I paid.

ION Solar installed everything and then one of the other installers told me that someone was going to walk me through everything that was being installed on the outside and the inside of my house. But it wasn't into much detail. It was very brief and to me, it appeared like the person didn't really know what they were talking about when I asked very specific questions about what was installed outside and inside. They need a little more training to be able to pass on to the customer what is being installed on their house. But so far, they've been attentive.

ION Solar uses dishonest and pressure-oriented sales techniques. The ION sales representative repeatedly confirmed that we would be able to cancel for any reason without any fees. We were then guided through a lengthy video that we had to confirm our understanding of. After the videos, we were presented with the documentation to sign. The sales representative reassured us that we could sign the documents without reading them as “everything in the documents was already reviewed in the video”. I recognize that not reading the documents was fully on my part. However, the deceptive techniques used by the sales representative is on the company and is demonstrative of ION’s ethics. I made several attempts to explain the situation and the response to our initial email to ION was met with a threat to send to collections within 30 days.

I signed with ION Solar 4 months ago and have had panels on my roof for 9 weeks (doing nothing) and I have no idea when my solar system will be powered on. ION have ignored many of my messages and escalations have led nowhere aside from being told they appreciate my frustration and repeating to me what the timelines should have been. When they have replied, they provided half-truths. For example... they told me the City of Henderson has asked for 'additional documentation' when, in fact, their submission was rejected by the City and ION had to resubmit again. They then told me inspections were complete just to tell me, the next day, that another inspection is necessary!