ION Solar Reviews

The installation of our Ion Solar was very quick and painless. They've been very helpful as well.

The enrollment process at ION Solar was easy. They were very helpful. The installation was good also. The guys came in on time. They made sure everything was done properly. They were also able to answer whatever questions I had when they showed me what they did. Everything was clear. Really professional guys. Within a few months, I was up and running. I'm gonna shift the bill from the electric company to the solar company. At least afterwards after I paid off the full system, I'll be pretty much independent from the power company. I would definitely recommend them to other people.

The presentation of the sales rep of ION Solar was informative. It was good and well-designed. We were happy with it enough to decide to go with the product. Everything was super smooth in the installation. I was impressed with how quick they were and how prepared everything was. They would give me a date and I would say, okay. They would have someone come out and check out the attic. A couple of weeks later, they were here installing. It was very well done. My electrical bill is significantly lower now. But you've got the bill for the panels to make up for it. Their app also feels clunky and it's not very well polished.

The dude who sold me the ION Solar was cool. His name was Noe. Everything went fine. However, they were supposed to come paint the conduit but they didn’t. They didn’t paint the one on the roof. For the one on the side of the house, they didn’t have paint for it and I had to use my paint and they put it on with a brush and it looks like **. But it’s all right. It is what it is.

I'm a previous customer of Ion and I liked the previous model with the critter guard, so I stayed with them. The sign-up was easy and we were able to sign up within an hour. The sales rep was able to explain everything accordingly. There was a long wait time for the installation, though. There was a little bit of delay for getting approval. But they told me that they'd be installing it before the year's end and they were able to achieve it. After installation, the grid is running good state so far. The price is a little bit higher when I compared them with other places but I am happy with Ion.

ION Solar didn't treat me well. After they installed everything, they gave me a time that somebody will come and turn it on but nobody showed up. I had to go online, read about it and turn the thing on myself. All they did was put their panels up and the wiring. Initially, when the software was installed, I could tell how much units I used in the house, how much kilowatts were sent and how much kilowatts were produced. After a couple of weeks, all I could see was how much I produced. I couldn't see how much was sent.

The first month I used the panel, my bill was higher than the normal. I called ION Solar to have someone try to explain to me about that, but I'm frustrated because nobody could give me some good news. When the agent came in to trying to sell the solar panels, they put in many beautiful things in my mind. But when I needed some information, the agent never answered. That is not fair. I never try to tell my friends, “Pass for this one” because I'm so mad with ION Solar.

ION Solar needed approval from our electric provider and the county. Once all those approvals got done, everything was okay. The installation was pretty easy. Their reps showed up one day with a crew, got up on the roof and through the crawl space in the attic, and put the panels on the roof. They cleaned up the mess they made. Since then, we haven't really heard from them. We filed our taxes and we're wondering if there's supposed to be some sort of a tax credit. And we had no way of getting that tax credit as I had lost our salesman's information. Other than that, our electric is cheaper since we went solar.

The process with ION Solar was good. It was seamless and as expected. The installers were good. They took two hours, which was a little shorter than I thought it was going to take. We got the first bill. It was $100 less.

Their rep offered me a deal and explained to me how it works and how it would be advantage for me to get it. I was interested and the installation was pretty fast. The contractor knew what they were doing and they explained to me what they were gonna do and how long it was gonna take. It was a good experience and I'm really satisfied so far.

I referred my neighbor to ION Solar and they purchased the solar plan. I did the referral that they gave me through the website and my neighbor's solar's been installed but I still haven't received my referral. So I'm not happy with that. I also wish that I have been offered the storage battery packs with the package. I see other companies now are coming out with storage batteries with the solar. So at night when there's no solar, you can draw off the power instead of going back to the grid and pulling power. But other than that, it's nice that I'm making more power than I'm using. It's also nice not seeing the utility bill other than the grid access fee. The fact that I will only be paying $38 a month no matter how much electricity I use is going to be a big impact as the time goes on. The way that the app works is great, too.

I used ION Solar in Nevada and when I moved to Colorado, I called them up. This time, we've been on it a couple months and we haven't had a single issue. Their reps did the update very well. They came out. They did what they had to do, cleaned up afterwards, and turned the system on. So, everything is good.

The rep came over and gave us a full brief on ION Solar, and told us what we would get, and how much it would cost, how they would set it up. And it went smooth from there. My electric bill was up to 250. My last electric bill this month is $19. Each month, it has gone down a little. As the summer months come on and there's more sun outside, it has gotten a lot better.

ION Solar's team was polite and kind. A gentleman walked to my door. He was polite and professional, and he did his best. He's at a very young age. I told him, "No matter what I was gonna do, whatever the project you have, I will take it." He said, "It's solar." The idea was good. The next day, he made the appointment with the sales rep to come to my home. Everything was cool.

Things went well and smooth with ION Solar. They were able to finish the installation on time and things went as planned. And the good part was whatever have been promised during the initial talks, they made sure that they had done those things. So, I'm quite happy with that. But at the moment, I'm still facing some issues with regard to the reporting. Once in a while, I'm able to see some spikes while the system is reporting the power. When I talked to their partner, she was feeling like that is happening while there is an update on the system. But that is inconvenient because it affects the total calculation of how much power has been made. Also, nowadays, the power generation is less, but I'm assuming that is because of the cloudy days.

I made a mistake with going solar. There's not enough heat where I live in Willamina, Oregon to make a difference. Also, I don't have air conditioning in there, and so I don't know what solar is trying to do. We're getting a little bit better solar for right now, but that doesn't mean much. Plus, we’re not gonna need that much because we're gone mostly during the summer. I wouldn't recommend it for where I live. I don't have any problems with Ion, though. Although what I see wrong is they're trying to sell something that shouldn't be sold necessarily to people that don't have a lot of heat. They were really excited about getting me signed up for it.

If you're thinking about implementing solar, ION Solar would be the company that you should choose. They're very communicative. The presentation was very detailed, informative and helped us decide to go solar. Also, The installation was seamless. They were done within a day. The biggest disruption was just the power occasionally going out. But they were good about communicating, "I'd expect it to be down for another 15 minutes." So, it wasn't anything that they were doing was a major surprise.

Between the first meeting with the sales rep and the final installation, the process with ION Solar took a month. It was a lot quicker than I expected. The turn-on was different because of Dominion but the actual installation process wasn't too bad. The installers were in and out quickly. If I didn't know they were there, I probably wouldn't have realized it. I had some other issues with my power company originally, so the changes haven't quite gotten to the point where it has shown on my statements yet. But just going off of what is produced versus what I'm pulling from the grid, those numbers are drastic in comparison. I was provided a link to a website where I could sign in and it gives me all of those numbers whenever. From the summary that the rep gave me, the estimates were more or less what I was already paying for my power. So with the solar, it’s hopefully gonna be knocked down quite a bit.

Somebody from ION came over and asked if I was interested on solar panels. I was hesitant because I had a bad experience with another solar company, but he explained everything exactly how it was gonna happen. They also offered an app and in that app, I could see the process where the installation was. He also gave us another option which is more manageable and I could see everything. It's simple to read and to see. They left their phone number and they have it on the app. All the information was there if I have a problem.

The sales rep was friendly. The installation was quick and it was a one-time thing. The electrician messed up on something, though. The wiring for the consumption and production meters was hooked up backwards or something. So, they're coming out next week to fix it.

ION Solar was just first class. Everybody all through the chain of command from front line sales all the way to the operations and people that installed everything, everybody was great. The sales rep was quite convincing. She was professional and knowledgeable. The opposite of pushy. She was cordial and classy about how she did her job. They were really good at moving things right along, and they were really good with communicating to me as to what the next step would be, and also a reminder of what's been accomplished. It's really interesting looking at the app, it seems like it's working just great.

Switching to ION Solar was above board. They were very knowledgeable. I found them to be not trying to put on airs and were very not like the other ones that we dealt with before. I had the background that I did and because I was suspicious about doing it from the beginning, I could tell the difference.

They reached out to us and we were happy with what they presented and what they did. They had the information right in front of us and we could look at the savings projection. It made sense for how it all works. The install was very easy and the communication was great. They kept us updated the whole time and they took care of the steps where they had to reach out to Xcel Energy and get permission from our HOA. It made it really easy for us.

Everybody from ION we worked with had been great. Installation went fine. We have yet to flip it on ourselves. If I were to give one caveat of the experience, it was that I was under the impression that they would install the new thermostat and flip it on entirely for us. We just got instructions in the mail of how to complete that process ourselves. The other thing I still need to figure out is I did receive like an update on our loan for the solar. I was told that our rate will never change from 94 a month, but what I've got in the mail is a little bit confusing. It looks like it might go up by about $40 in the next 15 months. So, I need to call the sales guy we were working with and ask about that.

The sales guy of ION Solar was very informational and laid-back. The installation went smoothly. The app is easy to use, too. I like being able to open and see where I'm at. It could just use more information to explain a little bit more the whole process and what each thing means.

ION Solar's sales presentation was in depth. The salesman had a tablet and he was showing us different examples of different solar panels. He was very knowledgeable of the whole thing and he answered all our questions. With them, nothing's contracted out. From the install to the people we call after the equipment is installed, everything's pretty much through ION. And I like that a lot because I don't want to have three different numbers and three different companies to call for three different things. But I would like them to have a little improvement in helping me figure out exactly what everything means.

The entire process with ION Solar took three months and it was quick and easy. Their customer service reps were fast in responding and messaging every time we asked a question.

The overall experience with ION Solar was good. For the most part, the process was easy. There were some things that were a little confusing especially the actual transition from the regular power to the solar power. But I didn't have to deal with it a whole lot because I was out of town and their reps ended up doing it all for me. The customer service was very good and explaining the cost ratio benefit was very beneficial. There was something in their calculations where they were doing the cost-basis returns. And later on, I figured they forgot to take into consideration their interest in something and I pointed that out to them the next time I saw them. But it still worked out. The cost basis ratio was still in my favor. I cannot utilize the power that I'm generating during a power outage and I understand the reasoning behind it but I’m still not happy about that. Also, the price is way too expensive.

Signing up was easy. They talked about how it would reduce our electric bill, which it has. The installers were courteous. They knocked on the door and let us know they were here. They went out and did their thing in the attic. Then they went outside, installed and let us know they were done.

Overall, ION Solar has been very good. They led the way. Essentially, they led every conversation and began each step with the conversation with me. I never had to reach out to them. There hasn't been any questions as far as the process, how it was gonna get put in or with the timing. They had really good communication throughout the whole process. Getting everything installed took around two and a half months. It was quick overall. I just turned the system on last Wednesday. I do have one issue. Ever since I turned the solar on, I have had a breaker trip in my house every day. So something is not right. I'm waiting to hear back from them on that. I emailed them yesterday.

ION Solar's sales team was doing a knocking door-by-door offer and they were very good. I like the quality of their product and the savings that I would get. They were easy to work with and they followed up on the pending issues they had at the beginning. The installation was very professional and convenient. So far, I'm very satisfied and the savings are true.

My experience with ION was very positive. I had a lot of questions because we had a lot of different companies coming through, and the person from ION who stopped by was the first one who was able to answer my questions and get a time set up that was convenient for us for somebody to come in with more detailed answers. The installers were in and out. They were really professional. They came as I was leaving for an appointment and I was gone about an hour and a half and came back and they were finished with the installation.

I stay in a new community and someone from ION was going door to door offering information regarding what solar would look like in our community with our electric company. The rep set up a time for me to meet with one of their reps to go over everything and they were super professional and spoke in a way to help me understand how solar was working. How I was going to be able to export energy that I needed back from the energy company that I had already created and the idea that I wouldn't have an increase in bill in the summer, especially here in Texas, were appealing. The transition was easy and ION made it easy. They contacted me every step of the way and I was informed throughout with either a text message or a phone call as well as email. There was really little that I had to do at all. I would tell others to look into ION.

We've been thinking about going solar for quite a while and ION Solar showed up my door, trying to sell it to me. I listened to it and it might have been a little pushy, but it was not bad. Signing up was quick and getting permits took a while but it was okay. Then, the install was pretty good. The only problem was when they left, my dryer didn't work and they had to come back and replace the circuit breaker for the dryer. I'd tell others to look into it. It's pretty good deal.

The person who came to the door explained to me how the process would work and the benefits of it, and the financial thing was explained during in-home discussion. My interactions with ION Solar was painless and nice. I work nights, and they worked around my schedule and got me scheduled for a time that worked for me.

I crossed over to ION Solar and it was extremely easy. I didn't have to do anything. The customer service was really good, and the installation went well. It was very quick and simple. Those guys know their job. I sat back and watched them all day climbing up and down the ladder as they were putting the equipment up. I would recommend ION Solar to somebody else.

ION Solar came in low from the other quotes we got, and our sales rep helped out a lot and was super informational. Our solar got turned on the other day and everybody who's reached out has been nice. We're happy so far. It looks great on the house.

Switching to ION Solar was very hassle-free. They handled every part of the process and kept me well-updated. I got calls and texts from each department as the process rolled out. Installation was super easy too. I just let them in for a bit, and they installed everything in one day. They were very helpful. I was doing monthly equal payments, and right now, I have a credit with NV Energy based on what I paid.

ION Solar installed everything and then one of the other installers told me that someone was going to walk me through everything that was being installed on the outside and the inside of my house. But it wasn't into much detail. It was very brief and to me, it appeared like the person didn't really know what they were talking about when I asked very specific questions about what was installed outside and inside. They need a little more training to be able to pass on to the customer what is being installed on their house. But so far, they've been attentive.

ION Solar uses dishonest and pressure-oriented sales techniques. The ION sales representative repeatedly confirmed that we would be able to cancel for any reason without any fees. We were then guided through a lengthy video that we had to confirm our understanding of. After the videos, we were presented with the documentation to sign. The sales representative reassured us that we could sign the documents without reading them as “everything in the documents was already reviewed in the video”. I recognize that not reading the documents was fully on my part. However, the deceptive techniques used by the sales representative is on the company and is demonstrative of ION’s ethics. I made several attempts to explain the situation and the response to our initial email to ION was met with a threat to send to collections within 30 days.

I signed with ION Solar 4 months ago and have had panels on my roof for 9 weeks (doing nothing) and I have no idea when my solar system will be powered on. ION have ignored many of my messages and escalations have led nowhere aside from being told they appreciate my frustration and repeating to me what the timelines should have been. When they have replied, they provided half-truths. For example... they told me the City of Henderson has asked for 'additional documentation' when, in fact, their submission was rejected by the City and ION had to resubmit again. They then told me inspections were complete just to tell me, the next day, that another inspection is necessary!