Is EmPower Solar Legit?

What is EmPower Solar?

EmPower Solar specializes in residential and commercial solar solutions on Long Island and throughout the New York City area. It installs solar panels, battery backup, electric car charging stations and other solar equipment from manufacturers including Maxeon and Tesla. EmPower also offers repair and maintenance services.

EmPower Solar customer reviews

EmPower Solar’s reviews are positive. Of the 114 verified customer reviews on ConsumerAffairs, 90% are satisfied.

Customers appreciate EmPower's proactive approach throughout their solar installation process, from document reminders to updates on permit delays. They find the installation teams to be professional and informative, often going above and beyond to ensure customer satisfaction. Despite occasional issues like defective equipment or delays, EmPower customers report positive experiences overall.

Here’s what some recent EmPower Solar customers are saying:

• “I'm 100% off the grid. The sign-up was clear and decent. EmPower wasn’t cutting corners, they were just very good and truthful in everything they did. I did have some delays for a few months. … The installation was good and professionally done. They showed up in the morning and they were done by 4:00 PM, and I enjoyed watching them work. I also had the Powerwall installed, and it’s a big system, so I knew it was gonna be more expensive. But it was still cheaper than other solar companies, so I'm very satisfied with the price. I had an issue when SunPower went out of business and was no longer providing warranty for the panels. But EmPower took charge of it, so if I have any issues, they will take care of it, and I’m happy with that.” — Edwin, Levittown, NY
• “I just wanted to try to decrease the electric cost in my home and do something a little green. The signup was straightforward and installation was simple with EmPower. Customer service was great in the beginning, but after I got installed, not as great. I had questions and reached out a few times, and finally had to reach out to my salesperson to get a response from customer service. And then I've emailed them a couple of times with other questions and I don't get any response. But it was as they sold it, as far as the amount of money I would save.” — Laura, Breezy Point, NY
• “I was originally told that Empower would warranty the cost of labor to replace any panels that were not working and that the manufacturer would warranty the cost of the parts. When one of panels stopped working, over 9 months ago, we put in a claim for its replacement. Empower basically just threw their hands up and was of no help with moving along this claim. 

  "After all that time and me following up with them regularly and them telling me it should be replaced soon, they are now telling me that if I want them to replace it that they want $1,800 for labor costs. Their reasoning for this is that the manufacturer is not going to reimburse them for the labor costs. So their so called “warranty” was basically them just saying that they will ask the manufacturer to pay them if a replacement is need and if the manufacturer doesn’t pay then they aren’t doing everything without money. Additionally, during that time, one more panel stopped working. They are now saying that they will offer a ‘complimentary labor service’ when we get to six panels down, so for now I just have to deal with the two not working.” — Isidore, Syosset, NY

» READ MORE: EmPower Solar reviews

Is EmPower Solar a scam?

No, EmPower Solar is not a scam. However, savings from solar panels depend on your location and how much energy you use.

With that in mind, EmPower Solar may not be the right choice for you, but its products and services are not a scam.

Additionally, EmPower Solar offers a 25-year warranty that covers both workmanship and equipment. Payment options for EmPower Solar include cash, loan and lease.

Where is EmPower Solar available?

EmPower Solar is only available on Long Island and in the New York metropolitan area.

EmPower Solar information

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