Walmart Pharmacy Reviews

She then said, “We especially won't fill any prescription from South Florida.” I've been unemployed since January 2010, lost my house in Largo, FL. I don't have the luxury of health insurance anymore. And she told me I need to use a "local doctor". I felt very discriminated against. This just says to me I can't pick my own doctor in any town I want and save money on prescriptions that I can't afford anyway. Thank goodness CVS didn't have the same ridiculous policy even though it costs more. Walmart, in my opinion, is trying to create a monopoly for doctors in Crawfordville, FL which is just wrong.

The other day, I dropped off a prescription that should be charge to a workers’ comp case. They told me that workers comp would not pay for it, so I told them to run it thru my insurance. They did and I end up paying for the co-pay. They told me they were going to run again after it was approved by the case worker and that I should get a refund after workers comp pays for it. Three days later, I talked to the case worker and she told me that she has approved some medication for Walmart pharmacy. I went back to the pharmacy and I spoke with a tech. She told me that I never paid nothing for that medication. That really bothered me because basically she was calling me a liar. I went home and I brought back proof that I had paid for the medication. She still insisted that I never paid for it. Then she went to her computer and she tried to tell me that I picked up some other medication that day. I told her, “No.” That was the only medication I picked up and there was another regular medication that was filled that day (07/31/10) along with the pain medication, but I only pick up the pain medication.

My regular medication just had pick it up that day (08/06/10), after 1/2 hour prior to all this. I told her, “I just picked up my other meds about 1/2 hour ago and I can bring you the receipt.” She insisted this was the meds I had picked up a few days before. I end up leaving the pharmacy very upset with no refund and the worst part that really upset me was that she basically said I was a liar.

The Wal-Mart Pharmacy's in general have a very bad track record of screwing up my orders for a long time now. I drive an extra 10 miles to the Pharmacy on Truxel Rd in Natomas, CA just because they seemed to be the only Wal-Mart Pharmacy that could get my orders correct. Now, Donna, the girl who ran that Pharmacy, has left and this Pharmacy has become a mess like all the other ones.

I have been a customer of your Pharmacy for over 10 years spending at least $ 300.00 a month out of my pocket since I have no insurance. My prescription for ** is a life threatening order and can not be missed due to a Liver Transplant in 1997. I truly don't trust your facilities at all, I can never trust that I can put in an order and it will be there. I can't tell you how many times I have gone to pick up my order and it was not ready, even days after placing it and no phone calls to tell me there is a problem. None at all.

This time, I called in my **. I told them they had to transfer the Prescription from the Huntington Beach, Walmart. The girl on the phone looked it up, found it and said it was done, then asked if I wanted generic and I said yes. She said they had to order it and it would take an extra day, I said fine. 3 days later, I go into your Pharmacy and they told me my doctor had not approved the order. My prescription still had one refill on it. Then I asked what Doctor denied the refill and they sent it to my General Doctor not the Transplant Center Doctor. I told them this and then they said they didn't have the information for the Transplant Center. I have been going to this same pharmacy for over 10 years and gotten all of my ** from there and they don't know my Doctors information. Well you did at some point, you have lost it then?

In the meantime, I am totally out. They still don't have approval. I told them there is still one refill left on the old one and now they tell me on a Friday, it will be Monday before the order can be ready. I am out of a life threatening medication, I can't wait for Monday! I told the guy behind the counter he needs to give me at least 6 pills to hold me until Monday and he didn't even speak to me. He kept doing things on the computer and ignoring me until about 5 minutes later he gives me 6 pills after I mentioned it 3 times to him.

I seriously doubt that my prescription will be ready when I come in on Monday. If there is a problem, no one will call and I will drive nearly 20 miles for nothing as I have done in the past. Sure I will call first now but your people are total **. I am sorry to use that kind of language but it's a fact. I have had this kind of problem at almost every Wal-Mart Pharmacy I have been to, even had one give me my order of 60 pills that only had 30 pills in the bottle but was charged full price.

Then she tells me they have a report that shows I walked out without paying and asked me to pay her. I told her that I believed I did pay and wouldn't pay for them again because of their mistake. She told me to look for my receipt to prove I had paid. I don't normally keep weekly grocery receipts and I told her that. The pharmacist in the back was mouthing off the entire time and the cashier finally told her I would look for my receipts and call back. I was forced to pay for latest prescription at the pharmacy. I walked away humiliated and was crying by the time I reached the door.

I brooded over the mistake all weekend and went in on Monday to try and straighten things out. I was treated like a common criminal the entire time I was there. I asked for a copy of the report and they refused. I asked to see it and they refused. They finally admitted that the report is just a print out of everyone that picked up a prescription! I asked to speak with the supervising pharmacist and I was told she wouldn't be in until the next day. I asked that she be called to come in and speak with me and the woman got in my face and said, "She won't be in until tomorrow! "

I handed her a print out from the Alabama Board of Pharmacy that states a supervising pharmacist must be on site or able to be there in no more than 30 minutes. That made the entire group mad. I finally just asked for my total and wrote a check and told them I wouldn't be back. The cashier stapled my receipt to the duplicate receipts of my prescriptions. I asked her if I walked out if it would show up on the report that I had not paid. She sarcastically said in front of everyone, "It's just two little pieces of paper!". I asked her to just answer me and she finally said no, it wouldn't show on the report.

I did speak to the store manager and he couldn't have cared less. He said his hands were tied as far as the pharmacy. I was so angry and humiliated that I just left the store. They didn't care that they had slandered me, falsely accused me with no proof, and caused me to pay twice for 2 prescriptions. I am a widow raising a disabled son. My prescriptions have to be purchased along with groceries to remain within budget. I had to make an extra trip to the store to try and reconcile the problem. Paying twice for prescriptions has caused an economic hardship. I just don't understand how they can be allowed to do that.

I returned to pick up the report. This time they could not pull it up in the system but finally with the assistance from another tech it came up. Before leaving, I double checked to make sure everything was correct and pointed out two refills were not on the list. They said I had no more refills on my ** which appeared on unsold Rx's dated 7-1-10 or **. I never picked them up, I was assured they would all be ready for pickup on 7-6-10.

I proceeded to follow DCF's instructions. Unfortunately, there was yet another delay which was just rectified on Friday 7-23-10 by my going back to Walmart Pharmacy for yet another printout which did not have the 2 missing Rx's on it again and took to DCF. They apologized for the mix up, assured me everything would be cleared and ready for pickup on the following day which is today 7-24-10.

All of this time, I have been without my medications. I am feeling horrible, unable to sleep, mood swings bad, just bad. Then this morning, I checked the computer. Medicaid is open and I called just to make sure they were ready. After numerous rings at 10 am, I was told system was down but my medications were ready. But when I inquired about the missing refills, I was told to call back in 30 minutes. I dozed off and did not wake up till 1pm. I called, there was no answer, called again.

There was a lunch message on answering machine. I called back after 2 and then I was told system is still down and it was not her fault. I am extremely upset. No solutions were offered. I asked when did she think they would be up. My daughter seeing how much I am suffering took the phone and asked to speak to a supervisor in hopes to rectify the situation. She was on hold for 38 minutes, then she hung up feeling my frustration also.

About 1-2 weeks later, I handed in a prescription for my daughter which is to calm her stomach problem. The doctor clearly told us, 1 tablet before bedtime, and it reads the same on the prescription. Upon receiving this medication, the pharmacist informed us to take 2 tablets daily. I corrected him, and after he verifies, replies, "Oh, you're right." This was the last straw, and I went back to our safer place of business: Shoppers Drug Mart.

There is no need of making a customer wait almost two and a half hours for a medicine to be filled when they said one hour. This happens a lot and not just with me. Another complaint is the customers smoking in front of the main doors where you go in. There is a state law saying that they have to be so many feet away from the doors. Some people don't care. Animals are brought in the store often. People say that they are service animals. I feel that they should show proof because I and others have seen dogs and cats in the store with regular collar and leash. There is food in the store and if they are not service animals, they should not be in there.

I started to make a scene about it and just then, 3 other customers came back that she had done the same thing to. Finally, she decided that she would run my insurance and my son's prescription was free! They are discriminating against their customers based on what insurance they have! I hope this is not a common practice at all Walmarts. Paola, KS Walmart needs their pharmacy investigated for customer discrimination and needs new employees with a lot better attitudes. It's sad that we live in a very small community and Walmart is our only major corporate store and this is how they treat their customers. I am very sad and I am not the only one.

After 15 min (waiting in line), I was told that it's almost done. By now, I was furious and was going to leave, but it was a prescription for someone else. So I waited in car, fuming. I have never had a good experience at a Walmart pharmacy and would never use one. I told the family I would never pick one up for them if it's at that pharmacy. Don't ever use a Walmart pharmacy!

My wife is high risk pregnant and is taking the required medication as prescribed by her doctor. The pharmacy is continually dragging its feet on refilling my wife's prescription causing her to go as long as a week without her medication. Its aggravating and causing undue stress and strain to my wife's delicate condition.

However, I told them to transfer all my prescriptions back to CVS! Walmart pharmacy is a joke and I have had enough of the customer no service! Get this, in less than an hour, CVS called me and said that they had received my prescriptions from the doctor and asked what I was out of and how could they help me! Now, that is customer service! I learned a valuable lesson about customer service: "The bitter taste of customer 'no service' lingers much longer than the sweet taste of a cheap price!"

I called the store manager who told me that they had no control over what the pharmacy did or does. A lot of help there! He also couldn't tell me who did! Why not? I can't recall this pharmacist’s name but I'm sure it's on my records there of which I could point out directly. I found it on the initials of course and went to the Wal-Mart to check his plaque that I'm sure he forgot was over his head. He must have forgotten to obey his oath in order to get his degree to begin with. Some manner of keeping people alive!

I went about a year before doing anymore business with them. I will only go there when money forces me to. I yet again had to go there for two prescriptions that were way too much for me to get elsewhere or believe me I would have. At the rate of even Wal-Mart's cost I could only take half of it. I called for my refills which said I have 3 until 01-2011 and one went through fine, yet the other did not. I called and talked to them asking them what the situation was. It was for ** 150 mgs and the pharmacist that I was told to talk with had left for lunch. I was told to call back later. I did just that to find out that she had gone. I then was talking to another pharmacist. He (David) told me that Amanda was gone and that she put a stop on it, but there was nothing in on it that warranted that from the doctor and he wasn't sure why she done it.

Yet he couldn't fill it until he talked with her. Now, mind you, he was also a pharmacist. I was polite but this gets old and to have to do without medication, which I've had to do several times over and over isn't much of a pharmacy to begin with. Any pharmacist that closes a prescription down for the very refills on it without explanation should allow the other to fill it. Amanda should have at the least been required by law to put down the reason this was done. It can only be a mistake just as the pharmacist told me it appeared but he had to check with her first. Thank God I had one pill left when I called and I told him to get it right with her and call me tomorrow. I hope they do that but who knows, I may be told not to return again!

To be honest I don't know where these pharmacists come from or how much they are getting paid but this store at 1478 must be checked. They don't need warnings before someone does something; they need someone in plain clothes to watch how they deal with you. See how rude all the workers are and don't dare take anything in there for pain! You will be treated like a white trash drug pusher even though I have four ruptured vertebra into my spinal cord! I don't owe all my ailments to them. They just need to do their job! Period! Someone needs to get this checked before this pharmacy is sued and closed because if I go one more time and have any of the same situation to occur again, I will get in touch with the process through the State of Ohio to make a formal complaint that does more than allows me to vent on an online form! That I can promise everyone that reads this and to that store in general. I’m sick of this treatment! We are not dogs!

The first time I had to go through withdrawal it was so severe that it was almost a situation for the emergency room. I was taking a strong pain pill and muscle relaxers that was to be filled when it occurred. The second time was today, which is 06-22-2010! As I’ve stated of which drug it was and I did have one pill left. This is the very reason I don’t care for that pharmacy. It costs friendly but the staff are so ** up that they take peoples lives into their own hands. This must stop and I will testify to that for anyone, along with look up that pharmacy name that told me not to return and the date on it as well. It was less than one year ago!

To this date Wal-Mart has given no written response to this complaint. Instead, between 11/17/09 and 12/17/09, the corporate office had two assistant managers, both from the Warminster store (and their names not recognized at the store), and a Marketing Manager, Mike **, call me. All these individuals refused to get a copy of my complaint filed at the corporate office. Instead, each insisted on me giving them my long verbal statement which I ended up giving to them over and over again. When I asked them how I would know the truthfulness or the accuracy of what they noted down as my statement, they ignored the question.

During all my verbal statements, the Wal-Mart managers repeated the same question, "Did you throw things at the pharmacist?" Each time, I told them that "I did not throw anything at the pharmacist. And that I only tried to pass on my prescription slips and my insurance card to him over the counter so he could call my insurance company to determine the co-pay for a drug". Even the police officer who the pharmacist called on me asked me the same question, and I gave him the same answer.

During my conversation with Mr. **, he sounded very biased in favor of his employees but he did offer to talk to them. Noticing his bias, I asked him to get the answers to the following specific questions I had: 1) What did I throw at the pharmacist so he had to call the police? 2) When both me and the pharmacist argued equally, and neither called names or became physical, what Wal-Mart-given right did the pharmacist have to call the police on me? 3) When the pharmacist threatened to call the police, I walked away from him saying that I was going to see the store manager. Therefore, if I was walking away from him, why did the pharmacist, or he and the store manager together, still call the police? 4) When I asked the store manager to resolve the dispute by having a joint meeting of all involved in his office, why did he have to make the crude remark "I am not taking you to my office!", as if I had committed some big crime? 5) Why has the security guard not been questioned by Wal-Mart about making the following insensitive remark to me when I was already walking out of the store, "You can't go out! You have been giving us a hard time. Now it is your turn!" considering that this guard did not know any part of my story?

Mr. ** called me on 12/18/09. He gave no answers to my questions as he promised. All he said was that he watched the video; and that he did not want his employees mistreated. He then added that I had the right to shop at Wal-Mart. What did he mean by his last patronizing but unhelpful statement? After several further calls to the Wal-Mart corporate customer service, Mr. Kevin **, the Wal-Mart Regional Director, called me on 1/20/09. Mr. ** also took verbal statement from me, and I again repeated my specific questions to which he said he will investigate and get back with me with the answers.

He called me on 1/26/09. He also said he watched the video but admitted that he only saw some paperwork being handed and saw nothing thrown at the pharmacist. As for my other questions, he only said he was sorry that arguments rose to that level of disruption. This sounded like covering up for his employees because all along the reason to call the police was "throwing things" and now Mr. ** suddenly changed it to "a disruption". I did not go to Wal-Mart to cause disruption. All I wanted was courtesy, like every one else, but instead all I got was intimidation and harassment by three Wal-Mart employees who ganged up on me and later corroborated by their superiors. Calling the police was malicious, uncalled for and discriminatory. The problem should have been resolved by a meeting as I had requested. I therefore asked Mr. ** to send me his final response in writing or I would proceed to seek legal help. However, since then, I have not received any response from Mr. **. or anyone else from Wal-Mart.

In the police report (a copy of which I only got in February), the pharmacist has asked the police officer to advise me that "I was no longer welcome at the store". This is a harassment combined with an utmost arrogance. Wal-Mart, amongst other things, must question the pharmacist as to who gave him the right to make a corporate decision of that magnitude! Also, Wal-Mart must be asked to retract its employees' action of calling the police, with a copy to me and stating that calling the police was a mistake and should not have been committed. This relief must be provided to me by Wal-Mart because a police record, even if benign, can harm or jeopardize my future financial and professional dealings with various organizations, and the proper considerations of my applications to these organizations.

It is evident from the series of events that took place that the three above-mentioned Wal-Mart employees, who were all white Caucasians, intimidated and harassed me because of the difference they saw in my national origin. Furthermore, their superiors showed a clear bias because they religiously took side of their employees and gave no due consideration to my concerns and welfare. These were acts of discrimination and there must be some legal compensation for which they must be held responsible. There is no way Wal-Mart can show that its employees treated a customer the way they did to provide a minor service, and that its managers acted the way they did to resolve a problem, when that customer was a white Caucasian, or even a person without a foreign accent.

In February of this year, after being denied any reasonable relief by Wal-Mart, I filed complaints with the Office of Attorney General of PA, and the FTC Bureau of Consumer Protection, but neither has taken any action so far. I now need help to know where and how else to file the complaint.

Both pharmacist was so rude to me that my wife couldn't believe that I was treated like that and why would they even talk to a customer that way especially a disabled one at that. I was so upset that I had to sit down and catch my breath. I have never been talked to that way. The pharmacist was so mad and I didn't know why. She was yelling at my doctor's assistant, Dianne. Dianne called me and ask me if I was okay. She said in all of her years working for the doctor, she has never been talked to that way by any pharmacy. I will get written complaints from Mrs. Dianne. She said this shouldn't ever happened when I was in the right and my prescription was legal.

Well, this past Saturday, I had the privilege of dealing with this rude girl again. She tried to tell me that insurance would not cover a prescription that I have been getting for the past five months. When I asked her if it was generic, she said no and I told her that that's why. She talked to the pharmacist and he said they would fix it. After waiting about 15 minutes, I ask her if she had any idea how much longer it would be because I had some things I needed to do, only to hear her respond, "I don't know. I'm not the one filling it." This type of person doesn't deserve job. I'm just tired of having to deal with this Tanisha and her rudeness and can solve the problem by going back to original pharmacy. I just had the stress of thinking that our three-year old son could have gotten hold of them and taken them to daycare.

Now comes the bad issues. The reason I decided to use Walmart for all my prescriptions is the price of one medicine. I take ** 20 mg q12hr for pain management. After calling all local pharmacies, Walmart had the best price at $354.36. (The prices ranged from $354.36 to close to $1000.) After talking with Ms. Sunny **, I was informed to make sure I drop off the prescription 7 to 10 days to order the medication. I dropped off my prescription for ** on March 9, 2010. Two weeks later, I returned to pick up my prescription. Sunny ** told me that it was ordered twice and still hasn't come in. I was out of the medication and no one bothered calling me.

Now I had to call everywhere locally to find my medication. Stamps and labels had to be removed from the original prescription. I drove frantically to Perry Hall to fill my medication. Ms. Sunny ** reassured me that the medication would be there next month. After picking up two medications on April 17, 2010, one being the **, the price was close to $500. I didn't bother to check the prices until I arrived home. I knew the ** was $354.36 and I assumed the other medication made up the difference. The price on the ** was $489.79 after my insurance was deducted. This could not be right. I was quoted the price at $354.36. I called Walmart-Towson No. 5344 and was quoted $354.36. I called Walmart- Nottingham No. 2045 and was quoted a price of $354.36 for ** 20 mg. no. 120. Two other stores were called with the quoted price of $354.36. I returned to Walmart No. 3489 to question the price. Ms. Sunny ** stated that was the old price, the old NDC number. The new price was $604.62. How can Walmart quote one price for a medication and then charge a customer almost double?

As you are well aware, ** is a medication that cannot be discontinued abruptly. If I knew the price was not the quoted price and if I knew I would have so many problems with Walmart's Pharmacy, I would have never crossed their threshold. I left the store several times in tears and upset. I really cannot recommend Walmart Pharmacy to my many friends and family at this time and will probably transfer all my medications once again.

No customer service whatsoever. My health situation dictates **. There are probably others whom have not complained. I luckily obtained a Watson brand ** at Fred Meyer, but not as good as **. It's pretty bad when what you thought was your pharmacy (Walmart) doesn't have what you need and gives you excuses. I have not complained via manager because I complained a few years back with no results or contact. It seems that they just do what they want. I'll also mention that their lines are very long at times, and they see this but still only keep one person at check out line.

They have always been polite and responded quickly. Now, they are harried, and sometimes rude. Walmart is going to lose many more customers. I myself am going to Walgreens. I had been buying Bran cereal for a few months for $1.78. I went in a few days ago, and the price was "2 for $5.00," as if we wouldn't notice the $0.72 raise in price. I didn't buy it and went to Save-A-Lot. These big stores are just sending everyone back to the little mom and pop stores, as their prices are pretty much the same. I now shop in my small town for things as it's too expensive to drive to Walmart, and have them overcharge me. Thanks for listening.

They went and look by the fax machine and sure enough it was right there. They said it will be 20 minutes before we can have it ready. While I was waiting another person came for medicine and they couldn't find hers either. Another person and can and they didn't fill one of her medications. We have been going here since they opened and we had wonderful service when they first opened but now it seems like they don't care and they work on other things. There were 2 ladies working on computers side by side instead of helping customers. The Wal-Mart in Cedar Rapids is wonderful, we spent the winter with our daughter and used that Pharmacy and never had a problem. I'm sorry to say but we will not go back to Osceola.

I asked for their names, and the cashier (Monica) turned her name tag around, and said "we don't have to give that to you". I asked for the number to call in and complain, they said, "1800 Wal-Mart". It was 1:30 PM. I used to give my business to Walgreens. Maybe I made a mistake taking my money to Wal-Mart. I heard one lady in a wheel chair say, "I need to go back to Walgreens". I believe. at a time when times are tough. and businesses need business, some companies, such as this one, needs to be a little more understanding to their money paying customers. I was not supposed to go out in this the weather. it was extremely windy. I was unable to take my medication, when the doctor asked me to.

I immediately called the pharmacy and told them what had happened. The woman I talked to simply said, "Oh, we've been looking for that bottle of pills!" She didn't seem the least bit concerned that I had just taken a pill that was prescribed for someone else. I asked to talk to a pharmacist, and I told him what had happened and told him what the medicine was. He told me it was safe for me and shouldn't hurt me.

I took it back the next day and talked to the pharmacy manager. I told him I was concerned that this would happen again, and I didn't want this happening to someone else. This could have been life-threatening. I really think they need to change their policies or be more strict with the way they fill the prescriptions. I was told they do an incredible amount of prescriptions each day and get overwhelmed at times. That is an excuse.

They need more help or something, so this doesn't happen again! I was lucky I suffered no ill effects from this medicine, but my concern is that this will happen to someone else who may not fare as well.

I again explained that I could not see. Finally, after a long time, she checked the box of glasses that had recently arrived at the store only to realize that she had given me the wrong glasses. There was no apology or excuses. So now, we are on to the glasses that are mine. I have had them checked and rechecked and adjusted many times. I have never been able to wear them since they simply do not fit right. All that Walmart will do is adjust them again.

So back with Walmart again on Wednesday. "Please refill my prescription with the brand name this time please." Again on Thursday, same deal. I had to talk with the pharmacist about the refill so I did again. Thursday, still no script ready, I called up, talked to yet another employee, "Please fax in my refill order to the doctor and I want the brand name this time. I will call you back in a few hours to see if it has been done."

So I called back and yes, they have finally faxed in the request but no doctor response yet. "Okay, fine but it better be done today. I have only one pill left. Make sure you fill it with the brand name this time." So a few hours later, I call and it's ready. I go to pick it up and guess what, not only is it not the brand name but they have given me the wrong amount of pills and milligrams, the same as the last order but not the new amount and milligram strength that my doctor just faxed to them! I mean *** this is people's health here, sometimes their lives, they don't know their jobs that it's them who asks for refills. Four different people couldn't put into the computer what I wanted and then they don't even look at what the doctor prescribes! I will never never, never use a Walmart pharmacy again!

When I called the pharmacy, I told them that I thought I had been shorted pills the last time I got then and that this new prescription was eight pills short. They basically told me I was lying. Now because I had to refill my prescription early, I will now have to go to yet another doctor for pain spending money I don't have. I would gladly take a lie detector test on this matter. Aside from changing pharmacies which will cost more money than Walmart, I have no choice. I wonder how many other people they do this to.

The next day, I ran to the store and told the pharmacist that there should be 3 boxes, which contains 5 injections in each box. She told me, "I am so sorry, it is my mistake. I thought in one box it contains 15. I am going to order again. Please come and collect it within 2 to 3 days". That's where the problem started. They charged me for all 3 boxes. I have been going or calling the store almost everyday and inquiring about the order. Each day, they are telling some story. Meanwhile, I started the injection as I reached the date when I have to start and I started with the one box they gave me. That is sufficient for only 5 days. I explained her very clearly and she understood the situation and said "you will get it surely". I am visiting the store or calling everyday but the response was very poor.

The injections are running out and I went to the store to collect the medicine when only one injection left, I thought the order is ready. But I got panicked after hearing that they never ordered the medicine at all. Somehow it messed up. She apologized and said "definitely, we'll order today and within two days, you will get the order". I asked her about what should I do for the days I have to take the injection. She said, "I am sorry, that's it". It was on Friday and no pharmacy will get the injections until Monday, so irresponsible. Then I went to my doctor's office and explained the situation and my nurse gave me one sample injection for one day as she was 100% sure that I will get the order on Monday, today. I managed one day with the sample from my doctor's office.

When I called Monday morning, somebody picked up the phone and said "no, we did not receive the order yet" and asked me to call back at 2 o' clock. I called at 2 o' clock. Some other guy picked up the phone and said "no, we don't have that medicine yet". I got panicked and started running to some other pharmacies though I paid for the medicine and not received it as it is very important to me to take the dose everyday. I ran to some other pharmacy and asked them to transfer the prescription and they simply transferred.

After some time, some other person from the Walmart pharmacy called me and asked why I transferred the prescription. There is no communication between the employees. Then I said, "somebody from your store said it's not available so I transferred as I have to take the injection by 5:00PM". She said, "we do have the medicine". I got so angry and ran to the store.

There was nobody to talk about it. Standing there for about 15 minutes, finally somebody came and then transferred the prescription back and said "we need prior authorization from insurance". I explained him that I already got the prior authorization and I paid in full amount and not received the total order. He said, "no, my system is not accepting and I need prior authorization". I was literally crying about what to do as the time is reaching to take the medicine. Then I called my doctor's office, even my nurse tried to explain about the situation. He said the same about prior authorization, then she called the insurance to ask about prior authorization and they said we can't give the prior authorization as it's too early to refill.

Everything messed up. The manager is off on that day so there is no responsible person to take care of the patients. He said to call the manager but she is not picking up the phone. So ridiculous. The way they are talking is so irresponsible. Then I started shouting at the store "how can I get prior authorization (which I already got for the 15 quantity) in one hour from insurance for the one I already paid in full amount and submitted the prior authorization already?". I asked him, "can I talk to your manager?".

He said so careless that he/she was off. How could a pharmacy store run without a pharmacist? If one person is off, that means all patients have to wait until he/she comes? If it is a general item, it's okay. But pharmacy store should never run like this. What happens in emergency situation? Somewhat I am in the emergency situation.

After arguing for so much time, they gave me the medicine. It has almost killed my day. I started running from 1PM, it caused me so much mental pressure. They are literally playing with patients, so rude and reckless behavior. Almost 15 to 20 days I am roaming around the store. As a pharmacist, he can't even understand my seriousness. I should never go to Walmart again in my life. Also, I will tell as many people to avoid Walmart pharmacy. So please help me in giving a better lesson to them about not repeating this to other patients.

This is the second incident of shadiness I've heard out of this place. A couple months ago, a friend fresh out of the hospital from a heart attack went to Hamilton Marketplace's Walmart and got screwed over. He went, dropped off his scripts and was told they'd be filled and ready at 6:30PM. When he returned at 6:30, he was told the pharmacy closes at 6:00PM, come back tomorrow. After 5-10 minutes of arguing to get his meds, they finally told him that they were out of stock and he'd have to come back after noon the next day. It then took him another 10 minutes of arguing to get his scripts back. All while turning red, blood pressure sky-high, less than 24 hours after a heart attack.

In closing, Walmart will tell you whatever they can to get your prescription in their hands, whether or not they actually have the medicines you need or not. Once they have your script, you are at their mercy unless you create a scene and make yourself look foolish.

He said their hours are posted and he pointed. I looked where he pointed and I saw nothing about closing on Sundays in the middle of the day. At no time did anyone tell me of these not-to-be-expected hours, not even the recording where I placed my order! Furthermore, who can be expected to be responsible for reading the store hours and remembering some *** thing like this? I don't live to remember to know about Walmart's *** procedures. Who could remember Walmart's pharmacy hours for months or years? And why should a customer be responsible for knowing an odd thing like their pharmacy closing in the middle of the afternoon?

I'm home right now. I'm pissed. I'm trying to decide if I should go back, ever. And it's raining. Who do they think they are that they can control people? I'm supposed to give up part of my Sunday to please Walmart? I do not live to give my time and money to Walmart.

They were saying again that I have to wait for my prescription because they do not have a renewal on it (How?). They never give me a whole prescription and it was already renewed? They do not listen. While talking to the tech today, she could not listen to me because she was talking to someone else.

I asked him why I was not called to tell me why it wasn't mailed. He said that they should have called me. It seems that it's a $4.00 prescription, and they don't mail those, but as they didn't have the full amount, they would. I called the assistant manager of the store and asked her what the procedure is for dealing with a complaint. No real procedure for an apology first, it seems, but her attitude was far superior to Jason's. She would talk to him. I told her that I was going to make a complaint to corporate and also on Jason. She said okay to that.

I asked why we were not called earlier so we didn't make the trip to Walmart or could possibly filled the prescriptions some where else and we were told they were too busy filling prescriptions for winter Texans. My mother is not a winter Texan. This same thing has happened each and every time she goes to this pharmacy no matter what time of year. She gets the same two prescriptions and they never have one of the medications that is not common. She has attempted calling in days ahead of when she will pick up this medication and each time it is never ready! She and I were treated very rudely. I am in the process of setting up home delivery through her insurance but there is a turn around time and she will have to deal with this pharmacy until the prescriptions can be delivered to her home.

Then as I was getting ready to call my doctor I heard him say to another employee, “Can you believe this guy thinks we give out free samples here!? What does he think this place is?! Some people!”. He didn't realize I could hear him. I did not know how they were going to get billed. He was laughing and rolling his eyes. I just left. I don't have to deal with unprofessional people like this! I don't plan on going to this WalMart, or any of them after this situation again!

Now, it's February 26, 2010. They still do not have them in. My husband also has problems with Wal-mart getting in meds that he needs. What good does a meter do me if I can't test my blood? How much insulin do I take? You can't buy this ReliOn brand just anywhere. I have not been able to test my blood sugar levels for three weeks.

But I went to the doctor 3 months ago it had to be there, then it was found, finally they filled it and gave me the wrong med again, well this is a life not a check out for food here. The 3rd time I called to get my ** filled, the pharmacist said oh yes we have it here, let me get it filled again. I told her I had enough of this ***, this is too many times to mess up. The pharmacist said well excuse me, but we are busy here and we do make mistakes. Well okay I understand that, but you are liable to filling the proper meds, she then hung up on me. They are trying to make me delay my meds, refusing to try and fill them, so I called her back, she said I am on the phone with the insurance company they are rejecting this med.

I said that cannot be, my insurance has not changed since the last time. I called in my other prescription to get filled which was a water pill, and it was not filled by them. They didn't have it, they said and that is a lie!! I asked the tech to write down what it was before I left. They lost my cholesterol meds 5 times. When they found them, they gave me the meds with a bottle that had a pill in it saying, no more until we contact your doctor with this. So with the ** and the wrong meds in the bottle, I decided not to do business with these people again. I called her back to remind her that she needs to do her job instead of complaining she is too busy.

She said what do you mean that is my job, I said best thing you can do is fill it then. So she said she was going to, but I had already called another pharmacy because I didn't know what these people were doing or trying to do with me. Giving me meds that I am allergic to, or pills with no name on it? I switched over to Walgreens and I am at ease now because I feel I can trust them with the meds and get them filled properly. These people at Walmart are very unorganized and very well better get their act together before they actually kill someone giving them wrong meds.

Wal-Mart said, they could not refund/credit our cards because of the large amount of money. I have written to the CEO, H. Lee Scott and Senior VP, Rosalind G. ** explaining all of this. A John I. (I do not know how to spell his last name - he did not give me his card) but his cell number is 479- and made an appointment to meet. We met and he said he would get back to me. He took the medicine and the original receipts at that time.

He did call me again and we met. This meeting, he told me that there is a law that prohibits WalMart to refund or take back any medicine. Meanwhile, he took the medicine and did not give it back. I am out the large sum of money, in this economy and I do not even have the merchandise I paid for!

I called him and asked him the regulation number of the law he was talking about and he said he would get it for me and let me know. I have heard nothing. I am now at a stand still and I haven't even gotten the medicine. I have paid $2,172.64 and nothing to show for it. The main thing that I have to do is take the appropriate medicine that I have since been prescribed and stay as stress free as possible. This is very difficult because I cannot work the way I did before, I was diagnosed and I keep thinking of the money I have wasted and it is getting the best of me.

If this 'law' is Wal-mart's policy, why did they just say it and stop this insanity on day one! This has been going on since 9/5/2009. The main thing that I have to do is take the appropriate medicine that I have since been prescribed and stay as stress free as possible. This is very difficult because I cannot work the way I did before I was diagnosed and I keep thinking of the money I have wasted and it is getting the best of me. If this 'law' is Wal-mart's policy, why did they just say it and stop this insanity on day one! This has been going on since 9/5/2009.

After about 6 months and about two or three refills later, I needed more needles. This time the needles had another colored top and I questioned it. Laura had a fit (very unprofessional) jumped down my throat and said she did not give me the wrong needles. She said I was given needles I asked for, not true. Well, I told her I hadn't requested any particular type since I knew nothing about needles. She got on the phone to my doctor and the next thing I knew I was off of the meds all together. It seems her talk to the doctor changed his mind about me needing it. I sort of fell out with the doctor.

I tried to file a complaint with Walmart to no avail, because they stand behind their employees. Laura said that the medicine was given to women going through labor. Everyone knows that medicine have multiple uses as seen fit by your doctor. I just don't understand how a pharmacist can practice medicine; offer advice, yes, but not override the doctor's plan of treatment. I know my doctor is at fault also for not having the gall to stand behind his medical course of action. Since then the doctor and I are at odds because my faith in him is destroyed.

I had been seeing this doctor since the early 90's. He has been knowing my medical situation and so, in my opinion was a very caring doctor. I left him and I went back months later (because new doctors want to try this and that) so I went back because through trial and error we had come to a course of treatment that worked for me; he then wrote a prescription for the same medicine. I took it to Walmart and the same pharmacist denied it again, this time she got on the phone and called every drugstore in my little town and advised them not to fill that prescription, thereby making me seem like a drug addict.

Due to all of this, the drugstores in my little town question me ways I have never been before. I am in deep depression, feeling like I am doomed to a life of lesser functionality and an unbearable quality of life. I am still in disbelief that a doctor could be so gutless. It makes me question everything about his treatment that went on for years. Was he doing something wrong all of those years? This is pure mental and physical agony for me because I still suffer from the same ailments that I had in the beginning. The pain is so bad that I think it will run me into a stroke. I just don't know what I am going to do, other that to die.

She loaded them in the computer and said it would be about 20 minutes. I asked to see the fax to double check my Rx's, because I had previous problems with mistakes at Walmart. One Rx was wrong from the doctor, so I again called the doctor's to have them correct it before the pharmacy filled it.

When I went back to pick up the 2 remaining medications an hour later (more than the 20 minutes I was told it would take), only one was ready. I came back to get the final medication the next date and was told that one is ready but the other is not. I said there should only be one. The same snippy girl as before said, "Well, I have 2, but they are the same medicine, just different strength."

I would think someone who works in a pharmacy would recognize that I would not need the same medicine twice and would have checked if there was an error. I explained to the girl about the fax and that 3 medications were to be filled together and that I have been there 3 times. I was not angry yet. I just wanted her to understand the situation.

She looked at me, rolled her eyes, and said, "I didn't do it." Then I was angry. I told her it didn't matter if she personally did it or not. It was a mistake, and as a customer service person, I think she should have looked in on my first visit instead of me having to make 3 trips and several calls to my doctor. Even if she did not do that, a simple "I'm sorry" would have made all the difference.

I wrote an email to Wal-mart, and all I got was a customer service survey back. I have never gotten an apology. I doubt if I use Wal-mart for my medications again. Mistakes can be deadly, and this employee seemed not to care at all.

He was fading out pretty quickly so I loaned him the money and rushed him to Walmart to get his medication. Keep in mind this is injectable medication. So they filled his medication, and then to my amazement, they wouldn't sell him the syringes to inject the medication. We asked nicely and still they wouldn't give him the syringes. My friend began to get worse so I rushed him to the next town where we went to another Walmart, and they sold him the syringes no questions asked.

To beat it all, the junky that works as the pharmacy technician was the one that wouldn't sell him the syringes. A few weeks go by and I went down to a house in the projects to try and rescue an abused dog, and to my amazement, when I walked into this apartment, I see the same pharmacy technician about to inject cocaine into her arm with a syringe, most likely a syringe from Walmart. Please, nobody use this pharmacy anymore. The pharmacy workers are extremely rude and very unprofessional. Do not use the Radford Walmart pharmacy.

When I went back up to ask the lady, she said, "Were out of those. I just thought you wanted to get them on Monday." I explained again that I was in a hurry. Then she became rude, acting like I was the dumb one. I said why she couldn't let me know that they didn't have any when she found out. She replied, "It's not my problem." I said then, "Whose is it?" And she told me it was mine.

Then she replied, "Well, you can leave now. There's nothing I can help you with." That's the last time I went to the pharmacy there, because everyone who works there are very disrespectful and don't treat their paying customers right. It's not like I was just picking up a little cheap worthless prescription. It was $320 for a 2-week supply. And if I don't take it when I'm supposed to, I get really sick with a major headache, vomiting, and cold sweats.

A week ago, my husband's doctor faxed over a prescription. They didn't find it until the next day and then told my husband it would be an hour wait. He went back and was told they were working on it and to come back in about 15 minutes. When he went back, he was told that they were all out of that medication and had to order it. The quality of service at this pharmacy is totally unprofessional, irresponsible and unresponsive to their customers. The medical community in our area needs to know what their patients are putting up with and having to go through to get a prescription filled. My husband and I have decided to take our prescription needs elsewhere. It might be a little bit more inconvenient but it's worth it not to have to put with this incompetency.

I asked what I should do, and was told there was nothing I could do. I told them that I understood that because this was a controlled substance, I could understand if they were suspicious, and was told no, not at all. The way the counts and re-counts were carefully done was explained to me. I said that it seemed then, that if I only received 50 pills and 60 were dispensed, that somewhere along the way, 10 pills were pocketed. The pharmacist said that the counts on this pain medication were so careful, that it was much more likely that the pills were stolen by someone in the pharmacy, than that the counts were wrong.

I said I understood, and believed that someone had indeed stolen ten pills from my prescription. This was agreed with. I asked if there was someone I could register a complaint with, was there a way to file a statement and get to the bottom of this, and I was told "no, I am sorry" I said this means that I see my doctor once each month for treatments, and prescriptions, but now I would run out of medication, before my next appointment, and that all comes down to several very painful days for me. Not to mention that I had paid for them. I was again told "sorry, nothing we can do" and so I left. I find this so upsetting.

I am now ten pills short, so the last 5 days of this month, while I wait for my next doctor's appointment, I am going to be in significant pain. I won't be able to function normally, nor will I be able to sleep due to back pain. I can call my doctor and explain what happened, and ask for him to prescribe ten extra pills for me, but this is embarrassing, and very distasteful, because it looks so suspicious, like drug seeking behavior, and I really resent being put in this position. Plus, it seems so wrong that the pharmacy wouldn't want to investigate who might be stealing narcotics there in their pharmacy amongst the employees.

And so, I need some help with this problem. Also I was charged for 60 pills, and only received 50. That is a minor consideration, compared to my anxiety about now being left in pain until my next appointment, with my doctor. I am also so distressed about the ethics of the pharmacy, not even seeming interested in helping me, or an investigation internally.

My sister was in Uvalde, and I called to confirm the pharmacy had it ready and the pharmacy worker told me they had not heard from the doctor at that time. I called the doctor's office and explained what I had been told, and they said they would call and talk to someone in the pharmacy to insure it was authorized. At 3:30pm, my sister was told, at first, that they still hadn't heard from the doctor. But after a brief conversation with another employee, my sister was told it wouldn't be ready until 5:30pm!

We live 45 north of Uvalde, and the medication is one that is supposed to be taken daily. I understand that my mother's prescription is only one of thousands, but after nearly a week, surely, they could do better than this. The pharmacy employees were rude and uncaring that we were having so much trouble getting the medication.

On expressing my disbelief that they were again lining people up like cattle, while Perfecto, the pharmacist, was being impervious to the customers' needs. My exchange of words with him ended with the pharmacist telling me that he would not fill my prescription. A subsequent attempt to get the prescription filled with the help of Hector, the store assistant manager, also failed even after Hector gave the pharmacist a direct order to fill it. And this pretty much defines the character and mentality of this Perfecto, allowing my justified criticism to affect his dispensing the drugs and affecting my well being and life.

There is absolutely no excuse for a professional person in his position to make such a stupid decision only because his pride was damaged. No argument is justification for this failure to dispense life-saving drugs, absolutely none. It is criminal neglect and dereliction of his professional duties. He cannot put his ego above people's lives. I could have died as a result of this decision. This is a criminal act of a demented old man whose usefulness as a contributing Walmart employee and professional pharmacist ended years ago.

It is with his total disregard for my life and his duty that I will pursue damages for myself and for who knows how many others he has either erroneously or purposefully affected with his disregard for customer care and reliability. To further complicate and amplify the negligence of their actions, I was sent to another Walmart store by Hector to get my medication.

The Boca Chica Pharmacy was supposed to transfer my doctor's prescription there, but would not, did not, saying they gave me back my prescription. This is not possible because it was called in and there was no written prescription. In any case, the almost as inept, demented old woman, pharmacist, Rosemary, at the Pine Island Road Walmart finally agreed to sell me the medication, at full uninsured price without a prescription.

And of course, she did not listen and gave me the wrong medication. All this further exhibits Walmart's negligence to the public, in general, and myself specifically for the life threatening experiences of this night.

I finally phoned and spoke with a tech who said I hadn't ordered it but that she would enter the refill and I should check back the next day. The following day, I checked online and it showed not ordered. I phoned and was told by a tech that I had not ordered a refill but she would order it. I did this three times. Finally, I phoned the doctor's office and asked the nurse to phone in the prescription for me since they were obviously lying for some reason. She did. I then phoned Wal-Mart and was told that there was a "flag" on my mother's order and that I had been harassing them. Can you believe these people?

Needless to say, I wasn't pleased. Instead of giving them the attitude I received, however, I simply very quietly refused the prescription (all 6 of them) and left. I then phoned the nurse and had the prescriptions phoned into another Wal-Mart in a neighboring city. I have little doubt that they will turn out to be less than stellar - since that appears to be the norm for some of the people Wal-Mart hires - but I guess it's true that you get what you pay for. They do have some lesser expensive medications, but they pay for less than acceptable "professionals".

On December 16, I had a terrible diarrhea and days after, began battling constipation. I took the prescribed medicine for seven days as instructed and on December 21st, began taking the dose twice a day. On December 21st, my wife refilled the prescription but was advised by the pharmacist that they had made a mistake by filling the wrong prescription.

The medicine wrongfully filled was ** 500mg, RX 7638085. The pharmacist advised by wife to immediately stop taking the ** and to consult my doctor if there are any problems. The pharmacist gave my wife the correct medicine, **, which at the present time, I have not been able to take due to constant constipation and abdominal pains.

As of January 5, 2009, I have lost eight pounds in weight and have been living off water and fruit. After taking laxatives that have not cured my problem, I am having to see a doctor about this problem. Since December 16, 2009, approximately 21 days, I have been battling constipation and abdominal pains. My health is being affected by this **, not to mention that it ruined my Christmas holidays by not being able to enjoy the food festivities and I am concerned about my weight loss.

When I got home, I opened the bag and the pharmacy had given me the **. I paid $88.54 for 2 inhalers that do not work for me. I immediately called and told them I had only opened the bag and not the boxes, and needed to return them so that I could get the ** inhalers that I literally need to live. I was told too bad, I should have opened the bag and asked any questions before I left. I told her I had to leave immediately after waiting around for it to be filled after it was called in 5 days previously. Why would I think they had given me the ** when I had told them in the past that it didn't work for me? Their receipt on their bags do not show what is in the bag, only the prescription number and cost. No one made a note of that on my file. She said she would note it now. Too little, too late.

I now have $88.54 of inhalers I can't use and no money to buy the ones they were supposed to have given me the first time. So watch out people. If they give you what they want and you don't open the bag (I didn't see anyone open the bags), you are screwed and may even die if you can't then afford the Rx the doctor prescribed. She told me that even though the doctor's office forms and fax showed ** inhalers, that somehow that gets changed over to ** inhaler in their system and they decide what to give you. They need to update their systems then as the ** inhaler hasn't been available in over a year!

Needless to say, this disability pensioner will never use their pharmacy again. I will tell everyone I know to do the same. Maybe if they get enough complaints, they will talk to the person who is getting the Rx and let them decide!

I kept my cool and went to get some other things I needed as usual. When I went into the aisle to get products I needed, I noticed that two or three associates started coming down the aisle and I just ignored them as usual because I don't steal. I grew up poor but was raised not to steal. I kept on looking for my hair products and then an associate came into the aisle and tried to pretend he was straightening up. I then got tired of it and went on to get some food products I needed and went to the office to get a large money order for a bill. I shop at Walmart so much even at that particular location and have been treated this way several other times.

I know you have to beef up security for the holidays but I am sure you are aware that racial profiling is against the law and you can be sued for it. Thieves come in all colors not just in black. Is this the way you treat your regular customers? I would like to know so I won't shop there anymore. I have a degree in Legal Administration and have worked In four law firms before I became disabled. When I go into a store, I have the money to pay for whatever I need. I don't go there to steal. Maybe you should train your associates better. I wrote this letter to let you know what was going on.

2 days later on Saturday, Dec. 19, after being discharged from the hospital, my husband went to Walmart pharmacy to request a refill since it was now in the 2-day window. He was then told by the pharmacist that my refills on ** and another medication, ** (that we weren't even asking for), had been cancelled because my doctor had denied the refills. We left there, went to my doctor's office and spoke with them. They said that no one from their office had any contact with Walmart. The doctor's office then called the Walmart pharmacist. The doctor was told that I couldn't get the ** until Monday the 21st. The doctor then authorized an early refill. The pharmacist refused, stating that he would require a new prescription with different directions or I could not fill until 21st.

Well I started to look at the medication box and under the lot number I found the expiration date. It read two months past due. When I saw this, I became madder. My mother-in-law works for the pharmacy on an air force base. When I told her, she asked me if I was feeling okay since old medication can make you sick or even cause your death. Well I took the medicine back to Walmart and the pharmacist had the nerve to tell me that the company sent it to them like that. After I watched him get mad when looking for a new one for me, there were at least four boxes being thrown out. I know that the company does not send old medicines to companies.

They called the other store and told me that they would only match their price and not honor what they told me twice. Plus, that they were only going to do it the one time. Now I have to go and get things changed back to the other named store. Wal-Mart lied to me, then the stole from me by not honoring the quote. They acted as if it was my fault. I showed them the empty bottle. They had all the info there and gave me a price. I had my stepson with me and I told him two things you don't do to someone, you don't lie to them, you don't steal from them, and I told them in front of everyone there, that they did both.

I have many prescriptions - 8 or more - every month. Some I must take. I cannot miss one: diabetic medications, pain, muscle meds. I order on time and give them 4 days. They usually need to go through the doctor for the pain meds. I have personally called them in, done them over the phone, and done them online. No matter, they say they have sent the request to the doctor. I go back after 3 or 4 days, and they say the doctor answered some of them but some were not. Then as I stood there, I called the doctor; and they said they gave permission for all of them. Walmart then said they did not get the permission through the fax machine so I can't get my medicine. I went back to my doctor, and they complained they must do it again. Sometimes, I stood at the doctor's office while they are calling and know they called. But they still give me the runaround when I know my doctor made the call. They cannot show me any faxes, so I can see who lied to whom. But I never had problems with the other pharmacies.

They are not following up properly on people's prescriptions, and I have talked to many people, even the staff(!) that will not go to that pharmacy. What can be done?!

People that have problems with this or any other condition that limits hand use would have to skip the dose if they can't open it. I need to have the opportunity to get my prescriptions in a bottle if that is easier for me. I still need to have childproof bottles. I love Walmart's prices for my medicine and I know many other people do but we need to know that they are really there to please their customers. Besides, all of those blue containers are more pressure on the environment.

I am a transcriptionist, and my husband is a model maker/machinist/metal worker. He gets terrible sinus headaches and has seasonal allergies. Anyway, he flat out refused to sell me any ** and told me that it simply would not help us with the issues I described, even though I told him we had both taken it in the past and it did relieve our symptoms. I said, "So you are not going to sell me any **, are you, even though I can just go buy it at a different store?" He said no. So, I took my ID and went looking for the store manager. I explained the incident to the acting manager on duty and told him I expected some "action" on this complaint.

We spend thousands of our hard-earned dollars at this particular Wal-Mart store yearly, and to be refused something was just beyond my comprehension. I couldn't believe this was happening. We are Christians; we attend church regularly. We've passed criminal background security checks in order to work in various areas of the church. We are trustworthy, hardworking people; and this man embarrassed me in front of a bunch of customers, making me feel like I was a stupid, idiot or something like a suspected meth addict. He was very harsh and stern. I am actually considering moving all of our prescriptions as well as my mother's out of that pharmacy. I have lived in this town for over 30 years and have never been so humiliated in all my life! I did not deserve that sort of treatment.

Then yesterday, 8/11/09, I went to the doctor and had bronchitis. They called me in steroids and cough syrup. I had then called the nurse to let her know I had a previous steroid pack and she said to see what the pharmacy said. I told them and they said to have the doctor call them and then they could release only the cough syrup. After I called the doctor, they in the meantime called the pharmacy to release the cough medicine. Well, Kelly at the pharmacy told my doctor that my sister-in-law works at I was being suspicious and they were not going to release anything to me so I have constant coughing and because of a smart mouthed pharmacy employee, I could not get my medication last night. I said, "Well, if the problem was me paying for $4 steroids, I don't need it. I can trash them," and she said, "No, I am not releasing any medication to you."

I called the manager, George, who took up for pharmacy tech, Kelly, and pretty much said I was lying. I spoke with my doctor this morning and Kelly the pharmacy tech said I was being suspicious about the cough syrup. I do not appreciate being told by some employee to my doctor that I have a problem with only wanting the narcotics. That is not the case and don't appreciate being accused and the manager did not do anything about it. I told the manager I had gotten my medicine for years from there as well as my family and after this, we were all switching pharmacies.

I then went to the blood pressure located in the store and took my blood pressure, which read 177/99. I went back to the counter explaining to another person who I identified as Nick, a pharmacy technician, who told me the same thing. I then asked him if they were refusing to give me the medication. He replied, “No, sir, but you will have to come back tomorrow." I then asked for the number to the corporate office. By then he took the prescription and was willing to help me only if the lady gave him the go-ahead. I called the corporate office and made a complaint. I still cannot understand why I could not get my prescription when I was in the store forty minutes before closing time. I cannot understand, while after explaining that my condition could be life threatening, why I had to wait until the next day if I had gotten there at 9 pm.

I would certainly have to bear responsibility for my action should something have happened to me. But I was there on time. I never had an attitude nor was I at anytime rude to anyone. I did, however, went and got my prescription filled at Walgreens 3 miles down the road. I have been a faithful customer for a long time, but this I now know: I will only fill my prescriptions at Walgreens. I will, however, be reporting this incident to the Florida Department of Business and Professional Regulations and any other regulatory organization who may have jurisdiction over pharmacists and pharmacies in the state of Florida.

Upon her arrival (nearly 20 minutes later), she didn't appear too concerned about my complaint and took a nonchalant attitude stating she would take care of the issue. On 8/4/09, a week later, I went to the pharmacy to purchase diabetic supplies. I noticed the girl with the attitude from the previous week working in the pharmacy. The cashier indicted that although I had been getting my diabetic supplies without a prescription, I needed to present one now to have the insurance applied.

After questioning her and getting no explanation, I drove home and returned about 20 minutes later. When I approached the counter the second time, clearly the attitude of the cashier had changed. She did not greet me in a friendly manner or even look me in the eyes. As I handed her the prescription, she indicated it would be 40 minutes to process (My supplies were sitting on the counter next to her, and she had already entered my insurance information into the computer). I questioned the length of time to process and reminded her that I just drove home to retrieve the prescription.

Now, I was expected to return yet again? That would be my third trip just to process my insurance. At that point, the pharmacist stepped in with an obvious defensive attitude (not the same pharmacist from last week). The pharmacist told me very matter-of-factly, that it would take 40 minutes and I needed to understand that. Certainly not the courteous explanation I was expecting from a professional. I reluctantly thanked her for her assistance and she responded with a sarcastic/flippant attitude, "You're welcome."

I told the cashier to just give me my supplies. I was offended by this bad treatment and had planned to complain yet again to a manager. As I grabbed the items from the counter, the pharmacist stepped over to the window again and this time came yelling at me to leave. I told her I didn't want to hear anything else from her. She had not helped at all in this situation (Clearly, tempers were flared). She screamed louder, "Leave!" I finally went to the front of the store and asked for a manager in charge (Terry).

After explaining what had transpired at the pharmacy, the manager spoke with the pharmacist and he returned stating the pharmacist said you threatened them. I explained to him her entire unacceptable behavior and treatment towards me from the beginning of the conversation and that she had become verbally abusive, screaming for me to leave. Then, I responded to her, "Don't make me come over there (Did this eradicate the deplorable and verbally abusive behavior from a Walmart pharmacist prior to that point?)."

I have never been verbally attacked like this in my life! The manager assured me he would handle the situation; it seems like I've heard that one before. I asked for the pharmacist's name which he refused to provide. When I asked for his name, he only provided his first name (which was on his name badge) and stated, "Are you going to file a complaint against me too?" While I was talking to the manager of the store, I was crying and left the store still sobbing and shaking (This was not from low blood sugar from my diabetes. My blood glucose level was normal prior to walking into Walmart).

I subsequently called the regional manager of that store (Mike **) and told him of the incident. He spoke with me a few days later and he indicated he had spoken to the staff about this incident. He explained that our stories were parallel and he had a discussion with the staff about what was important. I had to question him about the appalling behavior of the pharmacist. He only indicated the pharmacist stated that she could get a word in edgewise with me. Did this justify the verbal attack of this pharmacist?

He also indicated that the pharmacy was very busy it being the beginning of the month. Was the pharmacist on edge because of the work load? I'm not sure the reasons, but, I do know that my behavior of questioning the length of time to process my insurance coverage did not justify the attack of the pharmacist. The regional manager was kind and seemed sympathetic. However, there was no indication that a serious form of reprimand was administered to the pharmacist, and he did not apologize for the horrifying and embarrassing incident I had just been subjected to in his store. If he had supported me, he would have, at the very least, apologized, and possibly done something to make amends for this dreadful and scary experience. He didn't.

He continually stated that he understood my perspective of the situation (translation - I support my staff). I'd like to reiterate, I've been a customer at that location for over 7 years and have never had any issue until last week. After this treatment, did the regional manager really believe I felt comfortable shopping in that store again? He certainly didn't assure me this would never happen again. Is there any such thing as customer service anymore? Does Walmart care about the years of commitment from a loyal customer and take a situation like this serious?

As I stated earlier, I am a diabetic and take 70/30 and "R" insulin. They put the label for the 70/30 on the "R" bottle and the label for the "R" on the 70/30 vial. With the dosage being a considerate difference, if I did not know the difference between the insulins, I could have overdosed if I had followed the instructions on the bottles. The third bad incident was I called in a refill on my insulin. I spoke with a tech and was told my prescription would be ready after 3:00 PM that day. I arrived around 6:30 PM and was told that they were out of that medication and it had been on back-order for 2 weeks. How can you run a pharmacy and let yourself run out of a popular medication? Also, if a medication has been on back-order for 2 weeks, shouldn't you be advising your customers to get the medication elsewhere?

I asked if they could give me the brand name Insulin as I was getting the Walmart generic brand. The tech told me that they would need a new prescription from my doctor. It's 6:30 PM, the doctor's office is closed, I'm out of my insulin and they would not give me the brand name Insulin. I had to go without insulin that night and the next morning until I went to another pharmacy to refill. The pharmacist at Walgreen's called Walmart, who in turn gave the okay to refill with the name brand. Couldn't they have done that the night before? The Walgreen's pharmacist also told Walmart about the mix-up in the labeling of the medication. The final incident, which has broken the camel's back, is when I went to the same Walmart pharmacy to fill a prescription for 3 medications - ** 70/30 insulin. I was asked if I was going to wait or come back. She said it would take 45 minutes to fill. I told the tech that I would wait. There is a bench right in front of the pharmacy to wait.

After 45 minutes, I got up and went to the counter to pick up my prescriptions. I was told they were out of the **, that it was on back-order. Again, don't you know what medications you're out of? Couldn't you have come out and told me this instead of having me to wait? After working all day and sitting for 45 minutes, only to find out that what you've been waiting for is not there, is frustrating, to say the least.

After I could do more than hold my face in pain, at least long enough to try to call my dentist, I did finally contact him. However, due to all the cutbacks that seem to have hit people like me the most (disabled, on SSI, with Medi-Cal for insurance), my dentist, who by the way is a great guy, could not see me for this injury, or sadly any other if I did not have something other than Medi-Cal. But being the guy that he is, he did call in a prescription for me for the pain. It was called in to the Wal-Mart pharmacy before 5:00 pm. I know this is true, because my dentist is always closed by 5:00. So off to Wal-Mart I went.

I got in to the long line of people standing single file at exactly 6:26 pm. They were closing at 7:00 pm. There was the usual gal at the counter, "bless her heart," working her butt off as usual. But she is only one girl. And the other three people behind the counter were doing very little or nothing but socialize among their selves. But the very worst one of them all was the big, fat grumpy supervisor, who did absolutely nothing but stand behind the gal working with his hands tucked promptly behind his back in a non-participating "I am the boss" stance. He also was frowning grumpily at everyone still waiting in line.

When it finally became my turn at the counter, it was then approximately 6:52 pm, and there were still 4 or 5 people behind me waiting. They asked me my name and birth date, and in less then one minute, they returned, saying that there was nothing for me. I assured them that there had to be something, as I had just spoken to my dentist at 5:00 pm and he had assured me that he had called in what I needed to Wal-Mart pharmacy at least half an hour prior to our conversation. At this point, the grumpy manager had gone to check it out himself.

A couple of minutes went by, and he then asked me "** what?" He was referring to my last name, believing that my first name was "Rick." (I am a forty-something-year-old woman, and trust me, I look nothing like a man. In total disbelief, I then told him that ** was a last name and gave him my first name. 2 seconds later, I noticed that he had indeed found my prescription that had been called in just as I had said. But he was saying nothing about finding it. And now, he was very irritated at the thought of having to stay 2 minutes longer to fill this prescription that had been called in quite some time ago and was also called in as an emergency!

The gal said, "So can we fill it for now?" He looked at me and said, "No"! It was too late. It was 7:04 pm. She told again that it was called in as an emergency?! I explained once again that I was in a lot of pain and that I was here long before the time for them to close had come. Again, He looked at me and said no and that I would have to come back tomorrow.

He then went on to say that he had a long ride still before he got home. I then tried to explain to him that I could not go all night without some kind of relief from the pain. And then, I explained that If he did not fill my prescription for me that I would have to "no doubt" have to find a way to the emergency room at the hospital and that I had no other options. He turned his back on me and continued to gather his belongings, so he could be on his "long, long drive home," refusing to discuss it any further.

I would like it to be known that I am writing my story as I sit in the emergency room waiting room. Nice, huh? Not to mention that even though I am at the hospital, my fate is still uncertain. I cringe to think what it is that I will be denied, even here, due to budget cuts, Medi-Cal covering nearly nothing any more, and because of the very special, caring type of individuals like my pal at Wal-Mart pharmacy! Thanks, buddy.

I would like to leave him with one thought: A person's teeth rarely last them an entire life time. Remember me, when your day to take that very painful not-so-long drive to your dentist. For your sake, I hope Wal-Mart has better insurance coverage than you and Medi-Cal offered me. Karma is not the name of some type of lip balm sold on whatever aisle near the pharmacy!

They would not take the meds back or give a refund. What a surprise. Now, I am out $20.00. Also, they did not give the correct about as stated on the bottle. I am out $20.00 for the extra RX and already have a 3 month supply that I just paid an additional $20.00 for.

Marge was initially waiting on her and this other lady chimed in and said, "You dropped off three prescriptions you got to pick, all three up or none." Marge acted like she was surprised at what this lady was saying but she did not step up and take care of my daughter. My daughter was shocked as she has been able to pick up a portion of her prescriptions if she needed to before. There have been times she has dropped off prescriptions and didn't need all them filled at that time and it never was a problem. The lady would not help her. Of course it was closing time (which probably had a lot to do with the problem). The lady that refused to let her pick up one of her prescriptions did not have a name tag on but she was in her 50's, had shoulder length hair and wore glasses.

They cannot refuse to give you a prescription if you are paying for it . They cannot determine that they are not going to give you some of your prescriptions. My daughter is a single parent and is so sick right now and is unable to get started on her medications to help her to feel better. Due to having an infection (is why the doctor prescribed an antibiotic), my daughter is running a high fever. I am going to go as high as I have to get to make sure this does not happen to another person. This lady was extremely rude (which is pretty much par-for-the course for Wal-Mart). What if this had been a life-threatening drug and whose to say it is not? I do not want this to happen to anyone else.

As my friend drove me home from the clinic which preformed it, I called my ex-wife to tell her what they found and said that we were going to go to Wal-Mart pharmacy to have the prescription filled for "42 ** 20mg" pills. She told me that it is available over the counter, since she has GERD (Gastroesophageal reflux disease) and knows about those medications, I figured she might know what she was talking about so when I arrived at the Rock Falls, IL, WalMmart pharmacy, I asked the clerk at the prescription drop off window if it was available over the counter and was told "no" it's not. They proceeded to fill the prescription at a cost of $117.78.

The following Sunday, 6-21-09, while talking to a friend who also suffers from GERD, she told me that indeed it is available over the counter at a much lower cost than I paid and that she buys it over the counter at Wal-Mart. On Monday, 6-22-09, when I returned to the Rock Falls Walmart to have another prescription filled, while waiting for it, I checked the over the counter acid blocking drug area and found the exact same thing - ** 42 count - 20mg for $19.98, $97.80 less than I had been charged. I took an over the counter box of it to the pharmacist and was told yes indeed it is the exact same thing and that I should not have been told that it was not available over the counter. I, in fact, think that I should not even have had to ask, which I indeed had asked. She told me that when the pharmacy manager returned from lunch that she would inform him of this misinformation that I received, resulting in an overcharge to me of $97.80 and would ask him to resolve the problem.

When the manager did call me, he informed me that his supervisor had told him that the only thing he could do was to prorate for the product that I had already used (9 pills) and refund $89.60 (if you take 42 and subtract 9 that's = 33). Upon counting my pills, I only had 32 so it appears that I was short of 1 pill to begin with, in addition to being overcharged. Bottom line is $117.78 minus $89.60 = $28.18, and I would still need to buy the box of 42, more than I need, for $19.98 resulting in a cost to me of $48.16, for a purchase that should have only been $19.98. That's $28.18 overcharge is small change to Wal-Mart. But it's a lot of money to someone who lives on a small pension and is facing more medical expense in connection with the medical problem I am dealing with.

I have been purchasing all of my medicines at Wal-Mart for quite a long while. I have been shopping at Wal-Mart ever since there has been a local store in Sterling and Rock Falls, IL. I normally buy most of my groceries at the Sterling Super store. I'm sure that this year alone, I have a total of purchases at Wal-Mart of $1500 to $2000 range. Is Wal-Mart willing to lose my business, as well as anyone else I can convince to stop buying at Wal-Mart, over $28.18 that you owe me? It's very upsetting when you realize that you cannot believe what a clerk at Wal-Mart pharmacy is telling you. Who is this supervisor who would make such a stupid decision to cheat a good customer out of $28.18, small change to Wal-Mart! $28.18 is about $2.00 less than my phone bill this month, which I was sitting here trying to figure out how I am going to pay.

Today my husband stopped at 1:30pm and asked for my prescription. He was very rudely told that they didn't have anything under that name as they were closing their doors for their lunch break. Since this had happened to me before, I asked him to go back after their lunch was over and ask again. Well, miraculously the prescription had appeared while they were out to lunch.

I have never sent a formal complaint anywhere, but this kind of service is inexcusable at a pharmacy. It makes one question the quality of their service behind the counter as well as in the front.

When I asked the same customer service in this one, the pharmacist told me their supervisor has "forbidden" them to do that. I explained my problem and informed him I live alone. I asked him if disabilities are not taken into account. The answer was negative. If this is really a supervisory order, I argue that this Walmart’s customer service to people with handicaps/disabilities is, I believe, unacceptable, harsh, rude and inconsiderate. I am not sure if it is illegal, but certainly, in my opinion, it deserves some attention from management. I had to returned to my old pharmacy, 8 miles away (vs. 1 block away), where they treat customers with care and respect.

There was no economic damage to me, but I may have inflicted a tad on WM pharmacy by moving all my medications, as of today, 6-9-09, to CVS. I do not seek vengeance but am worried about the staff at WM pharmacy being overworked and understaffed. Hopefully this is not a corporate trend with WM or any other pharmacy. This may be due to incompetence by the pharmacist/pharmacy manager, or, likely but not absolutely, the general store manager. Anyhow, any WM in-house personnel inequities, if any, need to be addressed on the local, regional, or corporate level. If nothing is accomplished by WM management, I believe the consumer will speak with their actions and the employee(s) will walk!

My daughter went back to the pharmacy after two hours and had to wait four hours before finally being told that they wouldn't have it in until the following day after 2:00. She was not happy nor was I. The following day, my daughter went back to the pharmacy after 4:00 and after an hour was told that they only needed to mix it. She watched while a technician mixed the prescription, and then shook it for prep. At that point, the technician told my daughter that it would be $81 and some change. My daughter then asked, "What about the coupon?" She was then told that they were not sure. Then after 15 more minutes, she was told they didn't have it. Then after 5 minutes more, she was told that it wouldn't go through. She then came home and told me what had happened.

Let me just tell you I also suffer from both Meniere’s disease and osteoarthritis. It is very difficult for me to stand in line for hours on end, so my 30-year-old daughter with three children, 4, 6, and 8 years old, out of her love for me offered to go to the pharmacy for me. After we both settled down a bit, she called to talk to the pharmacist directly and he told her (on speaker phone so I could hear) that he doesn't know what happened to the coupon, maybe it didn’t go through and if I just go back to my doctor and ask him for another coupon, that they would fix it. Excuse me, but isn’t that his job to fill prescriptions? I cannot and I will not go back to my doctor’s office, 35 miles from my home, to get another coupon. What I will do is never ever use this pharmacy again! I have already taken the rest of my prescriptions to Walgreens.

She called and they treated her like a drug addict off the street. They told her she still had 3 more days before she could get them but it was the way she said it and my sister didn't understand since they told her to call back on Tuesday. She was told there were only 28 days in February so she still had 3 days, then the pharmacist got on there and got rude, so my sister got a little rude. The next day, she went in to get her prescription and they made her wait 2 hours, then told her they couldn't fill it. They had only 68 pills, something to that effect. They told her someone else might have it but they weren't going to call.

My sister went up to her doctor and, man, was he mad! He had to rewrite a prescription just for that amount. I don't like the way they talked to my sister making her feel like she was a drug addict and feeling bad about herself because she feels so rotten and has to have these drugs to get through the day so that she can see her son raised.

Dave ** was the pharmacist and I'm not sure about the other one. Does Walmart have the right to make someone feel that way? No, they don't. Their job is to fill the prescription and warn them about side effects and so on, not dabble into places they have no knowledge about. Since then, I encouraged my sister to go somewhere else and she did and they love her and call her when her stuff is ready, like it should be. The normal wait time for a prescription at Walmart is at least a day. Thank you for your time. I feel sure Sam didn't intend for Walmart to turn out like it has.

At this point, the young rude lady said, "We got it." The pharmacist said to me, "We require 48 hrs. on prior authorization to fill medicine." I explained to her that it had been 4 days, which is 96 hours. I did not appreciate her trying to tell me that this was the doctor office's problem when it was clear that she dropped the ball. I've worked in the medical field for almost 20 years and I am very much aware of prior authorizations and how they work. But you would think that in 4 days, your prescription would be filled. This is not the only time I have problems there plus what's the worst thing is, no one is ever nice; they act like you are bothering them.

Problem #2: I waited at the pickup window for over 20 minutes. They refused to answer. I finally got someone to answer but only after being ignored for 20 minutes. Problem #3: I received a prescription for pain medication. They wouldn't fill it because they said it wasn't filled out correctly. They refused to call the doctor to get it corrected - after 3 times back and forth between the pharmacy and the doctor’s office. The doctor’s office couldn't believe that they wouldn't call the doctor for the correction. Finally, the doctor’s office called the pharmacy and it was finally resolved; but the medication was delayed 4 days.

The people provide the worst customer support of any place I've ever seen. The staff that works there just doesn't care at all. One person next to me was screaming at them saying “If my husband dies from your negligence, I'm going to sue.” It didn't surprise me. By the way, Walgreens called if there was a problem. Walmart Pharmacy won't do that. Consequences: delay in receiving needed medication, plenty of aggravation, and I've now dropped them as my pharmacy.