Walmart Pharmacy Reviews

I have an out-of-state insurance company that only covers the bigger pharmacies and I have been using this Walmart pharmacy since June 2008. I have a number of prescriptions I get there at different times of the month and in the past four years I have spent several thousands of dollars. What happened to the Sam Walton days when people cared and went out of their way to help the customer? Just about all the personal care products I use I have to get elsewhere because Walmart has discontinued them. What about the fabric department, in the rural area here in NW Arkansas, a lot of people still sew. Did headquarter management care that people begged the local stores to keep the fabric department? Will Management please respond to my complaint? I feel they owe me an explanation for I have been a loyal customer.

When they finally got it done, the young lady told us to have a good day, that we have sure made hers. I do not allow anyone being so rude when they had an error and cost me lots of time. I have never walked in that store in the two years I have done business with that pharmacy and those folks have it right, they only have one-half scripts because they are out, are the wrong medicine filled, very, very inadequate staff and pharmacist. Very dissatisfied. Had I not known of the **, I wonder what would have happened. Someone needs to call them before they make someone very ill.

Good thing, I checked the paper or she could have died in diabetes coma if I had not been there to keep her up talking to her. She's my life. We were married for 47 years. She's handicapped. So what can be done or what action do I need to take in order to fill at Wal-Mart? I've been filling at Dothan and moved to Geneva a year and a half ago. It really got me upset and sick if I had lost her. Do something if you really care. You other counter employers are hateful and hate to get question asked. They are rude and hate their jobs, I guess.

I worked for Wal-Mart for five years until it was sold to Berkshire Hathaway. You really get a really bad rap from employees and companies that service you but my wife is what I need taken care of now. Really, not an "I am sorry". It doesn't hold with me. She's all I have! If I will need it please!

I was out completely, but they would not take my Rx card for a partial month. I called the doctor's office, and they did make an error, called within one hour, and fixed it. I went back to Wal-Mart 3 days late (with no meds). They rang me up and took my Rx card (so I figured it was a full month's supply), and it was still a 15-day supply. I went back again, waited 20 minutes, and was told to come back. I came back an hour later, and they forgot about it. They promised to call my insurance right then and came back still not ready! I went back the next day, then they overcharged me ten dollars. And all the response was, "I can't explain why!" I will not ever use them again. Thanks, Wal-Mart.

I went to the front of the store and found very long lines of customers. I then went back to the Pharmacy and returned the item I wanted to purchase to the Pharmacy shelf in front of the counter area. I went then to my car and called the manager named on the receipt. I waited over 50 rings before a woman answered the phone and said after I asked for the manager that they had no manager. She then said that Deborah **, the manager, no longer worked there. I then asked for whoever was in charge. She left the phone and finally, after short period, a man came on and stated that he was **, the assistant manager. I stated my experience in the Pharmacy and he didn't know the policy of Walmart for returned items. He then asked me to hold on and he would find out. He came back on the line and stated that blood testing supplies couldn't be returned. I told him that this was unfair and I was very unhappy about this experience but he again refused to help me.

I don't have $19.98 to give away. I need my testing strips to be in control of my diabetes, and I only work on a part-time basis. This is a monetary expenditure that I must get refunded or exchanged for the right strips immediately. I would like to know the official policy of the Walmart stores in reference to the matter stated and what can be my recourse to resolve this.

As I got to the car, I opened the bag to get an **, which I also purchased. I noticed that she had given me Ultima Stips, not One Touch Ultra. I went back inside the store. The pharmacist, Eric, waited on me. He asked the clerk if she gave me the wrong strips, and she said no and that this was what I asked for. I said, "Well, no, it wasn't. Why would I ask for strips for a meter I did not even have?" He said, "She says you asked for them and they can't be returned." I said, "So your clerk made a mistake that is costing me, a retired person on a fixed income, $20 that I don't have?" He then raised his voice and told me that he would refund them if he could but that the register would not let him.

I went back to Wal-Mart and explained the situation. I was going to take that week off work to relax from my stressful job. This only made matters worse. I asked to talk to the main manager and she told me she wasn't available. The next day, I stopped in again, explained my situation and they gave me the same response. I could see the manager from the counter because she had her position name tag on her shirt. All they had to do was call my insurance company and get an override because of the vacation issue. I didn't find this information about the override until the 16th of May. Because of that, I had three panic attacks that week and I had to leave work early because of a panic attack and was forced to put off my vacation. Is there anything I can about this?

Two weeks ago, I dropped 1 prescription off **, a stool softener which they claim they still have not gotten authorization yet. This is a medication I have been getting for 15 years? Then I dropped off a prescription for ** on 4-16-2012. I was told it would be ready by tomorrow (Tuesday), I go & I'm told it won't be ready till (Thursday), so I go & I'm told (Friday) and then, no medications. I bet I make 15 trips to the ** pharmacy a month, 10 of which are unnecessary! Gas is $4.00 a gal & I live about 12 miles away! Ten useless trip a month x12 months, that's 120 trips across town a year just to hear some incompetent excuse! ** 120 trips a year x10 years, that's ridiculous **. But tonight topped it all!

My opinion is, people you have behind your pharmacy counters don't have an I.Q. of 50! I've asked for the phone number for a regional manager! **, an idiot named Scott answered when I told him my frustrations, he told me he didn't care, not his problem! What?! ** So now, I understand why the people you have behind the counters are incompetent & rude, their bosses are incompetent & rude with an I.Q. of 60. They act as though they are doing the customers a favor. I think, not without the customers they would be paper boys. Do they still have paperboys?

I'd like to be contacted by someone with a brain who understands that the customers just want their medications (they are not M&M's and some of these medications keeps us alive!) I hate being lied to, I hate when these employees treat people as if they're drug addicts, we're not. We just want our medications not to be given lip & certainly not to be treated rudely!

When I told this Scott, piece of **, I would be contacting his superiors & would be talking to my attorney, he changed his tune but that was too late! He continued to call me 3 more times & I told him at that point I considered harassment! I would like someone to contact me by telephone, please. If not, I will take other measures, but I'm tired of your pharmacy employees lying & treating the customers as though they are stupid! In ten years, 1,200 unnecessary trips at 12 miles a trip and at $4.00 a gallon of gas, that's a lot of **!

Of course, I looked over there and saw a few people in line, not being waited on as usual, as the ladies behind the counter were busy looking up something, and one was entering prescriptions. Typical. So, I just bypassed them and went on my way. Can anyone else explain this?

This Wal-Mart is always slow, and one lady named Sherry stands there popping her gum and chewing it like a cow. I want to throw up each and every time I see this. How unprofessional--chewing her gum with her mouth open, and when she talks to you, she continues to chew it or she sticks it out to the side of her mouth between her teeth! Please, be a little bit more professional. I like it that at least you smile and say hello to people who come up to the counter, unlike your co-workers who always looked bored, tired, or upset that there are people bothering them. They also walk like they are zombies--slow, shuffling their feet, and act like they are 90 years old and all hunched over half the time.

I miss Walgreens. I had to come back to Wal-Mart as my insurance dropped them, higher prices, etc. But, I could walk in there and be greeted with a smile and a "Hello, Mrs. ___, how are you today?"

It seems like their ignorance, laziness and lack of knowledge is an ongoing issue and I am very angry and frustrated. I am going to sue Walmart for this. We are talking about one's health and life, not a game. One time mistake is enough but this is an ongoing issue with Walmart and their lack of knowledge and skills. Their management are never there to care and they don't even want to hear the customers. I am so fed up and tired of their bad service. I need your attention and a response from you.

Again, the problem is they never have the medication when I call. One time, in over a year, I was able to purchase the medication at this store. I have always had to purchase the medication in Sunrise or Pembroke Pines which are considerably further. With gas prices being what they are, it is difficult. It is a shame that the Cooper City Wal-Mart cannot be provided with enough medication to assist its customers.

We got back in the car and drive to Walgreens. There we found that it wouldn't take as long but still quite a while and that the three prescriptions he needed we're significantly more than Wal-Mart's as he had no insurance. We got back in the car, and my boyfriend was now doubled over in pain with the prescription for the pain meds in his hand.

We finally decided Target was our last chance. We raced over there, and now, I can't believe we didn't go there first! First off, the pharmacist was so extremely nice! Very friendly and even got my boyfriend who was in a lot of pain to crack a few smiles. The pharmacist was supposed to go to lunch in 15 minutes, but he stayed and and filled all three of the prescriptions. He even called the doctor when he noticed the prescription was written wrong. He corrected the dosage, which could have been dangerous if not noticed. It took maybe 25 minutes, and it cut into his lunch break. But he seemed very happy to do it and help us out. On top of it all, they have the same $4 generic prescriptions as Wal-Mart. It ended up being $25 cheaper than Walgreens.

I will only use Target pharmacy from now on! The customer service was outstanding without having to pay extra for it! I'm still sickened by how we were treated at Wal-Mart. Obviously, it was more important for her to not miss possibly 5 whole minutes of her lunch time than helping out a fellow person who was obviously in a lot of pain. It's absolutely disgusting! (This all took place in Lake Geneva, WI.)

People, these chain pharmacies cut help to the pharmacist and squeeze them for all they are worth. They are put under huge pressure with as little help as possible to make the most for a company that does not care about them. They have to deal with hundreds of people a day, mostly nuts with lots of psych meds or welfare addicts that doctor shop so they can sell pain pills rather than working for a living. They are tired of the public, most pharmacists are, because they see the worst every day. Entitled trash bags or miserable old people or angry addicts, it wears you down. Little or few are ever thankful even though they want as much free diagnostic advice from the ever free pharmacist.

If you want your pills so bad or are a typical bored pathetic American that needs to be on **, then call your own ** doctor, better yet go to an appointment because they would like to see you more, think once every 5 years, and get paid as well. If you have 15 meds that include most OTC items like **, then you are a trash bag who is milking the system and expect to be judged. If you constantly waive your Medicaid co-pay that is a $1 because "you pay no co-pays", expect that we believe you to be a total drain on America. If you are on comp and have 15 cases because you’d rather blame someone and sit out and collect a check, expect us to laugh.

In all instances, there are good people in these cases but we see way more scammers and hustlers so we judge. We see hundreds of people a day, you are not the only one that exists, so show patience. If you are on a med that costs $2000 a bottle, expect us not to have it because corporate won’t allow us to stock it when it just sits on the shelf. Use your brain, or better yet get a job in a pharmacy. Do it, work 1 week and you will change completely. Our job is not respected anymore, we are not thanked or valued, we are free to you and you show no appreciation. Americans, stop being selfish, greedy, ignorant **!

I spoke to the co-manager and the lead pharmacist yesterday and expressed my dissatisfaction. I am now telling you that corporate was basically thrown under the bus. Apparently, Wal-Mart is not able to supply adequate supplies to Blytheville. This of course does not explain why at 9 am when the pharmacy is scheduled to open, no one is there and 10 minutes after the hour, they are still struggling to open and greet customers. Folks, you got a problem with at least this pharmacy. The co-manager himself admitted that other complaints were being lodged about the Blytheville pharmacy. I am still waiting on critical meds required for a scheduled surgery this next Monday.

So I left to go home. I am on the freeway and five minutes later, the phone system calls me three times on my hour ride home and I was told my prescription are ready. This is so wrong. The phone system needs to go. I know I am only one person and it probably won't make a difference if I pull my stuff and go to Walgreens or CVS and it is not the pharmacy people. It is the phone system. I am very displeased with the way that I have been treated for the past six months with this phone system. It is just not right. Something is very wrong when they tell you in person they're not ready and the automate calls you on the phone five minutes later, that is wrong to treat people that way.

Ask your sales associate in the store how many times it's happened to me. I think they're scared I am going to go off on them but I know it is not their fault. However, it does reflect badly on Wal-Mart customer service. I spend a lot of money in your store but I will move my prescriptions and do my shopping elsewhere if you guys don't figure out what the problem is with the phone system. I like to do everything at one time and I can do that at Kroger and HEB. I would appreciate a call back after 5:30 pm as I do work to discuss this with one of your CEO's. Thank you for your time.

As you may know, Medicare pays for diabetic supplies, specifically the lancets. I went to your Apex store to get the prescription filled for lancets. At first my price was $140; which I disagreed with. Upon further phone conversations by your representative, with Medicare I assume, the price was lowered to $40, stating my deductible has not been fully met. As any, Plan F clearly states all deductible and co-insurance will be paid by the supplemental insurance carrier. Since the lancets are clearly Medicare approved and fully paid for when Medicare deductible has been met, I feel Walmart needs to find a way to get the balance of deductible from my supplemental insurance carrier.

My doctor bills Medicare and whatever Medicare approves but does not pay for due to deductible, my insurance carrier pays. I had this problem with you last year, but thought it was fixed, but no. I bought your meter, because of the price. However I realized the circus you are making me go through for the lancets is most disconcerting. Please review your process, fix it and advise.

As I was using the last capsule, another pill fell from the bottle into my hand. This pill is white and long with no writing on it at all. I have no idea what it is. I work for an animal supplement company so I'm thinking of sending it to be tested. I have two more bottles of this medication and am now concerned about Equate's quality control or lack thereof. All three bottles were sealed and seemed untampered with. I'm not sure what else to do. This probably will go unread, thus just wasting my time. In reading, the bottle I've noticed that this is bottled in India; Very good.

The last time we reordered my brother's pills, we were told that they didn't have them all (What a surprise!) and that we would have to come back for them on Tuesday. All the other pills were picked up on the Friday before. We went to pick them up and went to my brother's house to get him his medication as he was out of the ** for two days already.

When we opened the sack in his kitchen, the ** was not in the sack. So we called Wal-Mart pharmacy to tell them that we were missing the pills, and they told us to look for them as they don't make mistakes like that and we had to have lost them between Wal-Mart and my brother's home. Amazing, as we took the stapled sack from the pharmacy, went to our car, and opened the sack in my brother's kitchen. How would we lose them when the sack has not been opened?

I contacted the pharmacy and asked to talk to someone about this issue, and I was told that this matter was talked about and that they don't make mistakes like this and they don't know where the pills were at. I told them I would be over to talk to them in 15 minutes. When I reached the pharmacy, the staff person Becky came to the counter, and I told her who I was. She said, "Here are the pills," and walked away. I asked he if she has found the pills, and she said, "No, I don't know where they went." I then went to show her the prescription receipts she sent with us on Friday to show they were paid for.

We, the family, thought when they said we would need to come back in for the rest of the medication on Tuesday that the ** would be there. And it wasn't. I have never felt so degraded by professionals in this situation and hope to never be treated this way again. Ann and Becky, both Wal-Mart staff members in the pharmacy, were rude and unprofessional, working with the public in a very judgmental manner.

When I tried to talk to Becky, she just walked away, as to say "I don't care." I know all the problems we have had with Wal-Mart and getting our pills filled has been very aggravating. And we are now sure why we will be moving to a pharmacy that really cares about the people they serve and care about. My concern was my brother having to go without his ** for two days, because the pharmacy didn't send his pills and then called us liars because we confronted them because the pills were not sent. I can only pray Ann and Becky watch what they are doing and start putting their customers' needs first. Wal-Mart pharmacy has lost my business.

A week went by and we thought that would be plenty of time. So, we went back. We went to the counter to get the script filled and we were told that they had to have it authorized and that there was nothing they could do. I explained to her that she was completely out of her vitamins for her pregnancy and she stated that there was nothing she could do. So, I asked to speak with the manager. We had stepped aside to speak with the manager, Deirdra **. The manager told us that the insurance won’t cover the brand of vitamins that were on the script and then rudely stated that we were told that the last time we were there. I told her that we were not told anything about that and if we had, we could have had it fixed and that they had dropped the ball. Then, very rudely she said that I was lying. So, I had told her that I would put a complaint in. She then stated that there was nothing I could do about it, that Walmart can’t hold them accountable, that Walmart don’t worry her none because she is a pharmacist and they are separate from Walmart. She then stated that she was done talking to us and then she just walked off. The other lady there was seeing what was happening and decided to help and within 10 minutes she had the script to us.

Well, the next day we got a call from our insurance company saying that they had a complaint, that I was very rude and angry and disrespectful. That is not the case. I was calm, no bad talking. She was just mad because I told her the truth and stated that they had dropped the ball and to me they were putting a baby’s health last.

So Thursday, I ordered my refill online to be picked up at 1 pm. I walked in and there was a lady standing at the drop off with a pharmacy tech on the phone. I walked around to the pick up and asked for my meds. I stood there and stood there. The pharmacist looked up and said, "We will be right with you." Mind you, there was a pharmacist and four techs working. Finally, a lady asked what I wanted. I gave her my information. I was told my meds was not ready yet. I then tried to hand her my new scripts and was told, "You will have to go stand in the other line." I said, "Really, that lady has been standing there with the tech, who is on the phone with her insurance, and instead of helping me you want me to go stand in another line? Really?" She just looked at me. I put my hand out with my prescription and said, "Take my prescriptions."

She then ripped my prescriptions out of my hand a stomped away, not asking when I would like for it to be picked up or nothing. I stood there shocked. I walked over to the customer service as I have done in the past when I have felt I was being treated wrongly by the pharmacy. Of course the managers say, “Well, there is really nothing we can do. They are separate from us." I then walked back over to the pharmacy and get the meds I had ordered. I tried to walk out but was chased down by a guy asking if he can talk to me. He was from the Springfield store and was called in to find out what the heck is wrong with the pharmacy at my store. Basically, he had to spy on them to find out why the pharmacy is so unorganized. I left my name and number with the store manager who was supposed to give it to someone who has authority over the pharmacy since the store manager can't do anything when there is a problem in the pharmacy. I also was advised by the man that chased me down to call the 800 number.

I’m still waiting on that call. Since no one is accountable for the employees at the pharmacy and that they can say and do whatever they want and get away with it every time, what am I suppose to do?. This was the third problem I have had with this pharmacy. Of course, I tried to report the others but was told by management at the store that their hands are tied and that there is nothing they can do to make my shopping experience better.

I was shocked at her attitude and how quick she was to jump at the conclusion that I was some kind of drug seeker. Well, lo and behold, as I walked away, a thought came over me to walk back and tell her that she was out of line and that I need this medication for a legitimate anxiety disorder. So that's what I did. She responded with "Oh honey, I didn't mean it to come out like that. I'm sorry." I just said OK and walked away feeling victimized and scrutinized just because I needed a medication that is often abused. Wal-Mart Pharmacy is cheap, but their customer service is lousy. They play "doctor" and often have a negative attitude.

I went to Wal-Mart Pharmacy, and I told them the situation, and how it does not make sense, since I had plenty of medication left on the **. The pharmacist tells me that there is no way that I am missing pills, because all of his stock counts back. It is February 24th, and this was filled December 21st. So I said okay, can you not review security tapes? He tells me that security tapes don't show how much medication was counted out. I said so what do I do? I have medication missing, and it is a month's worth, and I need this medication to sleep at night for anxiety. He says I don't know what to tell you this is our policy.

I was so angry. I said I wanted all of my medication pulled, and I was going to take my business elsewhere. So, they gave me a card. I count out my ** pills. I have 33 pills left of the 60 mg, which should be right. The 60 mg, I have 48 pills left. How is this possible? I should have the same amount of pills given? I take one of each a day. So, the ** should all have the same amount of pills. Now, because ** is a controlled substance, I have to go without anti-anxiety medication for at least 30 more days, because someone was not carefully doing their job/stealing my medications.

The pharmacy area manager Carol Anne ** is very nice and has no problem with me because that's my pharmacy too and over the years we have had no problems and I trust her with my health and her opinions. I apologize for the insecurities but I wanted to let you know that I've never had a problem until now and I don't understand why. Thank you very much.

Then the cashier went to ask the pharmacist about my order. He, Reggie, told her that he was holding my prescription, personally holding my prescription, deciding weather or not he wanted to give me my prescription, and we both said “Why?”. Then Reggie said he has some questions to ask me, about my doctor, personal questions, that were inappropriate very personal questions, in the middle of Walmart store, where a long line of customers are also waiting for their prescription. I told Reggie, “If you want to ask me any questions, pick up the phone and call me, which there shouldn't be any questions that he should want to ask me.” I was there to pick up my order, he was asking me questions about my doctor and everything.

I told Reggie I have more than one doctor, my doctor isn't always available to call in my prescription, so the registered nurse calls in my prescription sometimes. This was going on for at least an hour, this horrible person, Reggie, is now a doctor and has totally taken over the role instead of his position as a pharmacist. I told him that my doctors aren't always in the office everyday. They are sometimes at the hospital, and sometimes at the clinic, and there are certain days the doctors are in surgery, so as you can see if I need a refill on my prescription, my doctors are so busy with other patients, they don't always have the time to call in my prescription and or a refill.

Reggie knows this, that the doctors don't always call in for the patient's prescription and/or refill. He is playing with peoples lives. I am not just a Walmart customer, that shops in the store, but I am also a patient/customer who needs her prescription when my doctors and/or nurses call it in. Not just me but anyone who goes to Walmart pharmacy to pick up their medicine. But when we get there, we can't pick up our prescription, because Reggie is personally holding it under his arm, like you're going to steal it or something. What gives Reggie the right to take it upon himself, to decide weather or not the customer/patient should have their prescription or not. That is the patient's doctors' and nurses' decision, not Reggie's.

Reggie can be sued for negligence, causing severe harm to the customer/patient because he's not sure if he wants to release their medicine or not. I don't know how Reggie got to be a manager at a pharmacy, but he needs to be removed. There have been times when I am there in the doctor's office when my prescription is being called in, and the office would have the phone on speaker phone, and everyone in the office can hear how rude and obnoxious Reggie is to the doctors and nurses. Even to me when I call in to check the status of my prescription. It's not just Reggie, it's also Briana/ Brittany. The nurse called in my prescription when I was there in the office, because my doctor was busy with another patient, you would think that Briana/Brittany owns the pharmacy and all the medicine.

They lie to you and tell you that they call the doctor, and but what they don't know is that you're right there in the doctor's office, and they never call. They don't want to give you your refill when it's called in, you get harassed from almost everyone in the pharmacy, and these are kids working in the pharmacy, now, acting like they are the owners. I'd hate to see one of them get sick and have to have surgery, and go to get their prescription, and cant get it because, the manager is personally holding it for his own personal reason/use and telling you your prescription is ready, then when you get to the pharmacy, they tell you that no prescription and/or refill was called in, lying to you, playing with people/customer/patient's lives, trying to play the role of a doctor, instead of the pharmacist.

The only reason why I get my prescription from Walmart is because of the brand of medication they use, it's certainly not because of good customer service. The Walmart pharmacy, pharmacist/customer service is the worst, not all of the staff, is horrible, but the majority is. Darren is okay, and Terall is very helpful. But Reggie, Briana/Brittany and John are the worst. I also filed a complaint with the Better Business Bureau against Reggie. I am going to continue to file a complaint against Reggie, because he needs to be removed from being a pharmacist. Please note that I did not go into detail about all the questions that Reggie asked me when I went to pick up my prescription, but if additional information is needed, I will be more than happy to assist you. Thank you!

I have a script for 45 5-mg tabs of **, while filling my weekly pill dispenser; and I ran out of this medication. I contacted the pharmacy to let them know that this was not filled correctly and I am missing pills. The CSR at the pharmacy immediately got an attitude and told me that they do not make mistakes like that and I must have lost them. I let the CSR know that it would have been highly unlikely for me to lose exactly 15 pills of a medication that I have to take daily. The CSR told me that they could fill a script for 15 pills and charge me $2 for it. I explained that I just paid $6 for a fill of 45 but was shorted and did not feel that I should pay an additional $2 for a fill of pills that I had already paid for.

After in essence "arguing" with the CSR for 10 minutes on the phone, I decided to go to the pharmacy to handle this issue. I arrived and again had this discussion with a CSR, as to which I was accused of losing the pills. I let them know that I intend to escalate this issue if not handled properly immediately. The CSR walked away, filled the 15 pills, and handed them to me; no apologies, no words at all.

I called for the one refill I had remaining on this same script. After I was being placed on hold for over 10 minutes, the CSR picked up the call with an attitude; and I was told that I only had 10 pills remaining on this refill. I advised that the pill bottle says I have one refill remaining, and the CSR told me that the one refill is for 10 pills.

I asked for an explanation and was told that the last script was written for 100 and I have used 90 of them. I advised the CSR that I have a second script that was written for this medication long after the one for 100 was written. I was told that they did not have this. Exhausted from discussing this topic with a CSR who was not willing to assist me, I decided to just go to the pharmacy.

Upon arriving to the store, I went to the pharmacy and stood in line for 15 minutes or so and got to the counter. I was told that the script for 10 pills would be $4. I questioned why I was being charged for a full month of pills and it was only 10. I was told it was my insurance and they could not change it. I questioned the price again, advising them that when I fill a 45-pill script, it is $6 and that for a 10-pill script I would expect to pay around $2. The CSR told me again it was my insurance and she would not look into it.

I let the CSR know that I would not be purchasing the script and I will go elsewhere and explain all of the issues that I have had with their pharmacy. She stated she was sorry that I was taking my business somewhere else. At no point did she offer a resolve or apology for the issues I have been having with their pharmacy.

I immediately contacted my previous pharmacy (where they know me by name) and let them know that I needed meds for the next day. I was told "Sure, I will compensate you a few days until we get this straightened out." I initially left this pharmacy, because they did not offer a $4 prescription plan. At this point, I feel that paying a little more for consistently amazing customer service is well worth my time, stress, and sanity.

I will never use Wal-Mart pharmacy again. I am really not sure why I thought the customer service would be any better in the pharmacy than it is in the store. I do honestly believe that Wal-Mart seeks to hire those individuals that make it a point to make everyone else's day bad with their poor attitudes. I have only once walked away from a department with a positive experience. That experience, however, was ruined 5 minutes later by the cashier who didn't speak to me and grunted at me when I greeted her with a smile and a "How is your day?"

I also had another problem with them a couple of months ago. My doctor's office sent over a script for Insulin syringes. They were told they do not carry that size of syringe. I went to Walmart and bought the syringes over the counter. They do carry them. My doctor's office renewed the script and this time it was filled. I can't tell how many times I have had to wait for my medications to be refilled. I do it by phone and am told when I can pick them up but they are never ready at the time I am given. I am really getting tired of the hassle I go through with Walmart every month.

Even though Mr. Stevens’ behavior was commendable, I was at the pharmacy for an hour and 35 minutes. Mr. Jim, on the other hand, was very discourteous, rude and I felt belittled. I was very shocked and disappointed over Mr. Jim’s demeanor and because of that I most probably will never have another prescription filled at this pharmacy again. My friends will also be warned about my ordeal.

I need help with this situation because I am part of home health and an outpatient health clinic in Mamou, LA where Dr. **’s nurse called it in from and she is not on continually giving me free samples because of the lies the pharmacist tell at Wal-Mart tells. I need this medication according to the doctor and the 2 nurses. They don't think I need it. Also, the techs' are very rude in the pharmacy which needs to be fired when they talk to people in my condition. A phone call was made roughly about 4:30 pm on the 2nd of Feb. of 2012 and I had to talk to Paul who may have lied. Someone from corporate needs to talk to these people! Please call me back.

I've been going to the same Wal-Mart Pharmacy since they opened about 5 years. I used to live close by and also I can go to the Chase Bank in the same parking lot for my work during lunch. For the past year or so, I've been very dissatisfied with their service. I've waited in line in the pharmacy drive-thru for over 20 minutes before finally having to just go inside because the car in front of me never moved. Then when I get inside, there's a long line of people and I end up waiting another 10-15 minutes just to drop off my prescription.

Today, I went through the drive-thru (no line) and there was only about a 5 minute wait before I was acknowledged. But I wasn't greeted at all, just asked for my name and birth date. Then when I gave my prescription to her, she proceeded to write something down for the next 5 minutes and then asked for my birth date again. And although I dropped off the prescription at 2:45 on a Thursday, I was told it wouldn't be ready until after 5:30. When I used to live close by that wouldn't be a huge inconvenience, but now I live about 30 minutes away and at 5:30, I should be driving in the opposite direction for my house.

I just don't understand why it should take so long for a prescription to be filled. When she told me that I said "that long?" and she just shook her head and didn't offer any explanation or apology. I understand if they're swamped or understaffed occasionally but like I said poor customer service has been a recurring theme for the past year and it's not getting any better. Not sure if management or something changed in the past year or so, but I don't recall it being like this prior to 2010.

I think I'll be moving my business to either CVS or Tom Thumb. It won't be as convenient (bank not in the same parking lot) but at least I shouldn't have to keep making repeated trips and hopefully I won't have to wait nearly as long. Customer service means a lot, especially when you're going to the pharmacy you're probably already not feeling that great!

I called and asked how I should handle this situation in the future. The young lady that answered the phone was very unprofessional and didn't know how to answer my question. Also, I have had my doctor call in refills (he called me first) and within 30 minutes of his call, I will call the pharmacy and they will say they don't have the request but if they look in their 10 different spots that they keep refill requests in; guess what, they found it. I am currently going through the same thing again and it’s so frustrating. I could scream. What happened to Customer Service?

If you haven't heard from the doctor how long does it take to pick up the phone and call? The patient is the one that is in the middle between the doctor and the pharmacy. You call the doctors, they say call the pharmacy; you call the pharmacy, they say call the doctor. Again, I want to stress that the Doctor has called in refills and the pharmacy will tell you it’s not there and then guess what all of a sudden you get a text that your refill has been completed. As I said I have been a long time customer but if things do not improve, I am moving my business elsewhere. Have a nice day.

What were the consequences? I'm stuck with dirty, disgusting, and broken painkillers. The bottle says not to take it if it's crushed or broken, but that's not the pharmacy's problem. If something similar happens to you, and you take medication that cannot just be replaced, call the police and file a lost/stolen complaint. That is the only way the doctor can rewrite the script. Plus that seems to be the only way anything will get done.

This month, I went to pick up one of my prescriptions and I knew as soon as the clerk told me the amount due that it was not correct. The most I should have to pay for any 30-day supply is quite a bit less than the cost I was given. I asked her if the insurance was applied and she said it was but that I could go talk to another person. That other person did not want to deal with this at all and was almost rude. She told me that it wasn't their fault if it was the wrong charge and that I needed to contact my insurance company.

I did contact the insurance company and after several calls and talking to several customer service people, I was told that Walmart did not even apply the insurance at all and they had overcharged me over $35. As I said before, this is not the first time this has happened at this store. The insurance company told me to call the pharmacy manager and tell him what they had done. He denied it and said it was the insurance company who had made the mistake. I had the insurance company call him and they called me back to let me know that the pharmacy owed me a refund. I will believe that I'll get it when I have the check in hand. I'm thinking of moving my prescriptions to another store. I find Walmart these days to be a very unpleasant place to shop overall.

So good luck getting anything done unless it’s something that has caused a threat to your life or it's illegal what they done. I have seen managers laugh at complaints that were legit even in the pharmacy and type in a solution back to the call center rep and they never followed up on the call or did any actions to fix the complaint. So next time if it's harmful to your health or illegal, contact the prosecuting attorney even on shorted meds.

I went back to Wal-Mart a few weeks later, got 2 more vials, and the same ** thing happened again! My blood sugar went into the 400's and 500's, no matter how much coverage I took to bring it down. Plus, I started having severe crippling pains that seemed to spread each time I injected myself. I got up enough money. I bought new insulins from another pharmacy and my blood sugar went back to normal. I was finally able to eat, which I couldn't do on the other stuff. And the paralyzing pain left my body! There is something very wrong with those vials of insulin from Reli On from Wal-Mart! I will sell whatever I own not to be able to buy insulin that will help my diabetes and avoid buying any insulin at Wal-Mart!

What happened to HIPPA regulations? My husband left there with chest and stomach pains from the lack of professionalism and outright just plain human decency. I spoke with the store’s manager on duty that evening by the name of Jamie and he gave me the pharmacy supervisor’s name and number. I will be writing a letter to Wal-Mart’s headquarters as well. This is unacceptable.

I called yesterday & used their automated refill service & was told my prescription would be ready the same day by 3:30pm. However, I did not make it in to pick up my prescription until today, after waiting in line for over 30 minutes. They told me my prescription was not ready! I was livid & demanded they fill it immediately. They said they could not do that as it takes time to fill it. That is 100% untrue, birth control comes prepackaged. All they had to do was grab a package, print a label & take my money for it. I will never use a Wal-Mart pharmacy again and I think I will do my other shopping elsewhere from now on as well. They are slow, rude and totally incompetent.

I have attempted to get an answer from their corporate office with no success. After going online, I discovered that they are selling personal information to marketing firms (see attached), this is disturbing to me. I have to pay a firm to get a money order to pay my bills, only to have them make money off of me by selling my information. Is this right?

I’d rather call the automated because I’m socially inverted. In short, I am all of you complaining. Go work in a pharmacy then post your comments. You wouldn’t last 5 minutes and you would see what dealing with ungrateful slobs who treat us like fast food. Take some responsibility for yourselves and give the pharmacists time, ask them when it will be done don’t just show up and if it’s routine medicines, give them a day. That is all.

They were so confused and if I trusted them, I would have an over dose by now. I was out of meds for they took so long getting the meds transferred. Yes, they said it was the doctor. The doctor did what was asked. I have had this doctor for years and the Wal-Mart in Addsion never made any mistakes. This Wal-Mart changed everything on me. This could be a lawsuit. All they had to do was get the correct meds dosage and all from Addison There has been no changes other than what they changed. This should have needed immediate attention.

Most uncaring group of people I’ve ever run into. By the way, they billed a month’s worth for each. I spend $600-$700 a month on meds. That will be going elsewhere, not to Wallyword anymore. Bob, I hope you read this you **.

I know this medicine is very expensive, and most times, I have to take a partial fill and come back and get the rest of it. I do not live in town where Walmart is and they can not mail it because it is a narcotic. I have dealt with all the pharmacy help there. I used to think that the 2 main men were helpful, but now I realize they are just smooth talkers. I am moving all my prescripts from there. I know a girl who works at this Walmart and has been there for several years. She says that they do not keep things confidential and that also worries me. HIPPA is a law. I have never heard things first hand, but I also don’t work there.

I approached the 'drop off' window, and waited until one of the ladies left the chat group, rolled her eyes (yes, my daughter and I saw this), and came to the window. She never smiled or greeted me. I told her I already had one ready to pick up, but would pick it up with this one. She said it would be ready in about 25 minutes. When I came back to the pharmacy, I gave one of the other employees at the counter my last name, and told her I should have two prescriptions. She said there were three. I told her I was unaware that there must have been two prescriptions on the sheet the doctor had given me earlier today.

I said I only needed the RX 'a' today and not the RX 'b', as my doctor had given me several samples. When I got home, I opened the bag and found that she had given me the RX 'a' paperwork, but the RX 'b' prescription. I called the Wal-Mart pharmacy back to tell them of the mistake, and that I would be driving back up to exchange. After I arrived back at the store pharmacy, there was a line. The same employee who rang me up earlier was helping another customer, and there was also a couple in line ahead of me. Yet, another customer walked up, and asked if she needed to get back in line, but was instead waved up to the counter ahead of the rest of us.

When she was finished, the next couple ahead of me approached the counter but the employee told them it would be just a moment, they would have to wait. When it was finally my turn, I approached the counter and spoke to the same employee who had 'helped' me earlier. I told her she had given me the right paperwork, but the wrong prescription. I told her I just called 20 minutes earlier and was told it was put aside waiting for me. She gave me a weird smile like it was funny, then she retrieved the correct medicine, dropped it into the bag and said Here ya go. Have a nice day. Not even an apology! If it had been me, I would have been extremely apologetic for the inconvenience that I had caused one of our customers! (I had to drive 12 miles round trip in rush hour traffic).

One or two less than ideal experiences, I can usually excuse, but when looking at the overall experiences that I've had at this pharmacy combined, it's just not worth my time to try again. Life is much too short to put up with this aggravation and nonsense. From now on, I'll be taking my prescriptions elsewhere. I now take my prescriptions to Target or Publix.

After I waited in line again, there was another person who didn't know what she was doing and couldn't figure out how to ring me up. All I needed was an inhaler! It was just one thing after another. Never again! The service was poor and not even one apology or "thank you for waiting while we figured out what we were doing". It was just terrible. Don't go here if you are having an asthma problem and are in need of an inhaler! You may die while you are waiting.

I returned home, and had the same problem. The inhaler was inconsistent, even after shaking as directed, the inhaler did not function consistently. On November 16, I returned to the store, told the pharmacist that the inhaler did not work, then he shook it and sprayed. I told him that I should not have to have a strength of a man in order to get it to work. He told me that no other women were complaining. I told him that maybe they were not taking the time to complain.

Additionally, he told me that I needed to remove the cap, which I told him I did, and that I had sense enough to know that and took his comment as an insult. I told him that the counter on the inhaler was "000" and he said that I probably wasted it. I asked him how many doses should be in the inhaler and he said about 40 (actually the number on the box is 200 metered inhalations). I told him that I was not getting what I paid for and that something was wrong with the inhaler and he told me to call the company and that the number was on the box. The company is GlaxoSmithKline and the number is not on the box. The information on the box says the counter start at "204" and when it reads "000" do not keep using the inhaler. I need to know how to report him to his professional organization.

I thought that there was a policy at rush hour that only pharmacy purchases would be rung at that register. When I complained (which I normally would not do except of the pain I was experiencing), finally a 2nd tech came out and very rudely told me that my Rx was not ready, I left the store and when we got home there was a call saying it was ready. I feel the tech was deliberately did nothing to see if it was near completion because I objected to her friend checking out a large order at the pharmacy.

I spoke to the customer service and he said there was nothing could be done about it as customers are free to check out as much as they want at that register. That is a terrible policy. There used to be a sign saying only pharmacy items. People are on there way home from work and just want to get their medicine, not have to wait through whole orders. So many people I know will not use that pharmacy due to the long waits. I do not have the medicine I need and am in a lot of pain, but I am going to try it out because I won't go back there again, because of the rude treatment I received... because I dared to complain.

My father and I went back again on the 10th. Unfortunately, the medication wasn’t ready again and the same explanation was given to us. The pharmacist on duty apologized and promised that the medication would be ready on the 11th, and the pharmacy would call me as soon as they get the medication. I went back to the pharmacy on the 11/14/11, since I did not receive any call from the pharmacy. Again, same story, the medication wasn’t ordered. It appears to me that they had never understood the importance of the medication that I have to have every day. It will be highly appreciated if you please take an action to improve the service of this pharmacy. Being a loyal Wal-Mart customer, I would also appreciate if you please contact me or my father for further information if required.

For the lady who claims she is a pharmacy technician, do you even know how dumb you sound? I have gone into a pharmacy and been told that my insurance will not cover a certain prescription. A little charm and about a hundred taps on the keyboard later, magically it will be covered now. I know there is a way to override things like that. It’s just whether or not the employee feels like working that day. So yes, you actually can wave your "magic wand" and get it done. I have had pharmacy technicians tell me that a 30-day scrip can only be filled 1-2 days in advance. Yet, if I order it online and keep it out of a dummy’s hands, it gets filled as much as 10 days earlier for a 30-day supply. Technicians often act as if the insurance company declining to cover a prescription means they do not have to, or should not fill it. It’s wrong. If a customer is willing to pay full price and bypass the insurance, then it still gets filled. The problem is that technicians think that they are doctors. Or, at least they wish they were. So, they try to act as though it is up to them whether or not your prescription gets filled. That’s wrong.

You are just a cashier. I know in your mind you want to believe your job is more important than that. So, that may be why you pretend to have more authority than you really do. I’m not sure. The only thing I know is you are not my doctor or my insurance company. So, do me a favor. Ring up my prescription and this bag of Doritos. Give me my change, know your role, and shut your mouth. By the way to the guy that got his ** stolen by the Wal-Mart employee, any turkey can get a job at Wal-Mart. I wouldn’t trust anyone there with anything of mine, especially something that had to do with my health.

I arrived around 1:30 pm and went directly to the pharmacy to pick up insulin. I was told that they were closed for lunch from 1:30 to 2 pm. Needless to say I was upset, yes I behaved badly, however, that does not excuse the lack of courtesy or response and indifference that I received from the Managers, Josh, and Chris, and a female with “Co-Manager” on her name tag. I came in for insulin. That was the only reason I came to Wal-Mart on Sunday, Nov 6, 2011. Anything else was just because I was there. I was told it was not a fixable solution that they had to give the workers a break by law.

Why close the entire pharmacy? If they are understaffed because some one is sick, where is the backup plan? The flaw in the logic is compared to them closing each and every checkout register so they could all go on break. Come on! When I complained loudly, I was informed that I would be asked to leave because other people were joining in with me to voice their objections.

I am appalled at the response of the staff. They all acted as if I was the one with the problem not them. If it was posted, like on the website with the rest of the hours, I would have avoided going during the down time! What would Sam Walton think of this? I am ashamed of the customer service that Wal-Mart seems so proud of.

I called the Pharmacy & they claimed their count was correct, but someone on Walmarts end did not give me a Qty:20, but a Qty:14. All the other medication were counted correctly, yet for some strange reason there are no markings on those two bottles, but the bottle had the Qty:20 (only the 20 was circled, not Qty) circled in black ink as well as having the initials LB signed on the bottle. This was the only prescription short the appropriate Qty of the medication, but also the only bottle tampered with.

We don't remember how we paid (we use credit cards or cash) and we do not save prescription receipts since we have no use for them and you cannot return meds. They never allow you to leave without paying and we specifically remember them ringing up this purchase. Something is fishy here. This also just happens to be the same pharmacy I registered a complaint against last year for deceptive practices on behalf the pharmacist. I left two voice messages relating the experience to the store mgr, and one each to the district mgr, and the mgr in charge of the Wal-Mart pharmacies for our area. I did not receive one return call (Hence, why I am not bothering to call them directly to complain about this.) I have never had a problem with any of the other Wal-Mart's in our area.

We will not shop at this store again. I believe dishonesty and employee attitude always works its way from upper management down and this store has some problems, as evidenced by the fact the store manager could not be bothered to return one of my two messages last year, and now a letter demanding I pay twice for my prescriptions! My feeling is the burden of proof is on them and I will call their corporate office to let them know.

Has anyone else experienced this? I think I will switch all of our prescriptions to our local Walgreens pharmacy and will switch to Target for our other household purchases. Too bad, we spend thousands each year at Wal-Mart. But judging by their behavior I doubt they care.

So four an one half hours later, I go stand in line again. This one prescription is still not ready. You've got to be kidding me! It's still in the little basket where it was when I went there at lunch. So she ask me to just take one step over. I'm pretty upset, I say nothing to them but I called my husband and said that if he did not change pharmacies I would never pick up a prescription for him again. He got the wrong idea that I was upset with him but I finally got it over to him that it wasn't him I was upset with.

So it probably took 4-5 minutes for them to fill it and the pharmacist came over to apologize and pretty much called my husband a lair. She said, they take them in the order they were called in and I told her it was called in at 8 that morning. There was no way that statement was true. Anyway, I got the prescription but I am so dissatisfied with Wal-Mart. Every time I have to go there, I come back and ask my friend, "have I told you how much I hate Wal-Mart?" So many people feel that way but they have closed down all the Mom and Pop stores. But we do have a family owned drug store here and my husband is switching. I also work in a doctor's office and we have tons of trouble with the scripts going to Wal-Mart. It takes them forever to get them off the voice mail or the fax which is just ridiculous. We don't have that trouble with the family drug store. So good-bye Wal-Mart Pharmacy! I will be so glad when everyone else does this. Just show them there are other places that want your business.

I will be changing to another pharmacy along with my family members. I know that y'all can make it without our money, but word of mouth can ruin a business. They are rude and smart mouthed. They act like they're god. They play with people's lives and that is not right.

Please check into this matter. I am sure if other people had a way to get on this site, they would and I am sure the number would be very high. I expect to see a difference at Walmart or my family is moving their business!

When I checked them, I found only one medication so I called in to make sure about the other medication. They said that it was only one prescription. After a week, I went to my doctor for a follow up. He asked me how the medicine worked out and when I showed him the bottle, he said, "Where is the other one I prescribed for you?"

Then, I realized that Walmart's pharmacists made a mistake because they insisted that there was only one. The doctor was very upset because my problem remained the same, and because the other medication was very essential for the treatment. Therefore, my condition didn't improve that much, and he confirmed that he gave me two of them. I went through a lot of trouble going back and forth to the doctor, and paying the co-payment. Now, I have to go again in three weeks after taking the second medication which I have missed. So I consider this a malpractice on the pharmacists' side in either Salinas, or Marina.

On 5 Oct 11, I went to the doctor and he prescribed to me the second one. When I asked the employee at the pharmacy today to take my medication and to check my old prescription, he said that they received only one (from Salina branch). But when he checked the file, there he found that there were two medications prescribed. Apparently, they held the other one, which I don't understand. Why do they do that unless they realized it late? This negligence could've caused me my life because shingles is a serious illness and could've caused more damage. I strongly need a fair action to be taken.

I will be out of the area for three weeks. I hope to hear from you and see an action being taken to satisfy me.

Yes, wait times are excessive at times. That's because a vast majority of people request in-store Rx fills around the same times of the day. The busiest hours are from 11 am – 6 pm. Fill your prescription between 9 am – 11 am or between 6 pm – 9 pm. Your wait time will be shorter. And for those who bring in Rxs dated a few days back, quit complaining that you have to wait. You chose not to bring in your Rxs when you got them. Also, have your doctor e-scribe your prescription to the pharmacy. By doing so, the prescription automatically enters the input systems and prepares the filling process. If your doctor calls the Rx in and leaves it on the voicemail, there will most likely be a delay in filling.

The 7-day rule: If you fail to pick up your prescription by the 7th day, it will be returned to stock. It is assumed you do not need the medication. And it is placed back into inventory for patients who need the medication. If you needed it bad enough, you should have picked it up the day it was called in. Prescription refills: Call them in, or go online to refill. Please use the automated system when calling in. The technicians are overwhelmed with work. And when they answer the phone and hear, "I want to refill my Rx," it becomes very aggravating. When you call in, press option 1. It will prompt you for your Rx number. Then, it will let you choose when to pick it up. It's simple people, kindergarten stuff. Also, don't wait until you're completely out of medicines before you call to refill. It is because most refills are automatically marked as next day.

Wait times: The cashiers have no control over the Rx filling process. They cannot legally fill Rxs or work on any Rx system, except for the check out register. Please do not yell at them for pharmacist or tech mistakes, or wait times, etc. They are the lowest paid and they get all the attitudes. They don't deserve it. They just hand out the scripts.

Insurance: Believe it or not, 50% of all insurance companies deny claims for prescriptions. This makes the tech's work harder to try to get the claims to clear. Give them time. Medicaid recipients: If they tell you it's not covered, then it's not covered. They don't want to hear a life story. Medicaid is the most difficult system. One month they'll pay for something. The next month they wont. It's not the tech's fault that the Medicaid isn't agreeing with the charges. Call your Medicaid office. Stop expecting a handout and own up sometimes. Pharmacy has the right to withhold any information about in-stock controlled counts. So, if you're told they cannot tell you if a drug is in stock, then so be it. I'll post more details as I see more people complaining. It's only human nature this day and age. Go ahead. Post your responses now.

When I pointed this out to her she called the pharmacist over, and after looking it up, she said I had no insurance card on file. Remember back to the beginning when I spent 30 minutes waiting for her to log that information in. So after telling him this, he looked it up again and saw that she had not entered it in correctly and it would have to be done again. I asked how long this would take, and he said, "Oh, no more than 15 min." So I waited yet again.

After 15 min, I approached the counter, skipping the line this time, and asked what the hold up was this time. The pharmacist looked up at me like I'm speaking Greek and then you see recognition hit him, and he went, "Oh, I got pulled away. it should be but 15-20 more minutes." This was when I snapped. We were approaching 4:30 hours for one prescription. I loudly informed this person what I thought of him and the entire staff who was working around him. I made a point of drawing a lot of attention from nearby customers, and I also made a point of telling the entire story so they could hear. In finality, I jerked my Rx off the counter and went to CVS where it took me 25 minutes to commute there, get it filled, and commute home! Never again!

I finally asked if I could have my prescriptions filled there. I then asked how long it would take. After a long pause, she finally said yes, she would transfer it and it would take 15 minutes. When I asked my son to give me my other cell phone to call Sherry, she told me I didn't need to call Sherry she just needed to know if I wanted the prescription transferred there. I said yes, for the sixth time and explained I was calling "Sherry Smith", not Sherry Woodard who is the kind pharmacist who normally fills my prescriptions in a courteous and professional manner.

After waiting 30 minutes, I realized she was simply trying to continue her power play and I left without my prescriptions. I had heard of others being treated with disregard at this Wal- Mart but because I had always received quality service thought they were imagining things. Now I know that this is the person who habitually treats people rudely. I refuse to spend my money at a place that treats me with disrespect.

I called my doctor and told her what was going on. She then called in a new script for me at Kroger and they filled it right away. They even honored my coupon for $25.00 for free groceries for transferring it. I decided to go and confront the witch at Walmart and I could not believe my eyes. I knew her from high school and her boyfriend broke up with her to date me. She was still holding a grudge. That was so unprofessional and I let her have it.

I asked to speak to a manager and she said, "I am a manager." She picked up the phone and just ignored me. I then screamed at her to get a manager now and again, she refused so I went to customer service and waited forever to get someone to come and talk to me. They said that they have no say over what the pharmacist says or does. This never should have happened in the first place. I have lupus and I have to take my medicines. It's not like I'm a pill popper or a doctor shopper. The ** is not as strong as all the other pain medicines. I will never ever use that Walmart again. By the way, her name is Crissy ** and I would love to just pop off her little barbie doll head! Kiss my **, Crissy!

I am abhorred by the lack of judgment, concern, and wealth of apathy I have experienced from their staff including the pharmacists. Walgreens' pricing, although may be a bit higher, is money well spent.

This is horrible. I will never come here again. Each time I go that way to get the girl's name off her tag, she walks away. Wal-Mart Pharmacy, you **. I will never come here again.

I informed them that I had not picked it up yet and insisted they investigate. After several requests, they still did nothing! I finally got through to Medicaid who told me that the very same Walmart pharmacy billed them for the medicine on September 2nd! Then I called the pharmacist at Walmart and told him what I learned. He said that he would still have to verify! I then informed him that this medication is for a condition which I have filed for SS Disability and have a very prominent law firm handling my case. Thirty minutes later, I received a call from the pharmacist saying my prescription is ready (10 days late)!

So, I called into the pharmacy. I was told I was speaking to Laura, the pharmacist supervisor. She was very uncaring and disrespectful. She honestly said, "What do you want me to do about it?" She did pull the original prescription and confirmed that it did say "brand specific" on it. She checked the shelves. They do have "brand **". They just do as they ** well please! When I asked Laura if she thought that was fair, she replied "Is what fair?" Obviously, 1 of sharper knives in the drawer was there! She offered to exchange it. However, that requires me to drive approximately 40 miles round trip.

America is getting dumber and dumber by the day. It is exactly the same as going to a restaurant, ordering a steak, medicine, and getting a bowl of crap! Wal-Mart must make a greater profit off generics. So, they knowingly and deliberately give you what they want you to have. I don't know how these folks graduated pharmacy school and can't read.

I had finished the **, but Mark provided the doctor with no info. Just that I had recently got **, and got the doctor to cancel my **. This pharmacist took it upon himself to play doctor, not bothering to get the facts such as prescribing info and medical conditions these meds were prescribed for.

I had to suffer a miscarriage with no pain meds, thanks to this pharmacist. These meds also require "weaning off" and to cut someone off like that, especially without knowing all the facts, is not just unethical, but is malpractice and unlawful.

There are so many occasions that I went to get an Rx from a pharmacy store in Isabela PR but, unfortunately, I ended up with disrespect from the attendance lady today and also yesterday from another lady that works full-time in Walmart pharmacy. Every time, I end up with ignorance from the two employees of pharmacy store in Isabela, Puerto Rico because they cannot understand my last name, spell it, or type it in the computer although I repeat it slowly three times. Then after a while, she comes to me and holds me back in line, again, because she wants me to tell her my full name and birthday, again. There's no problem, I repeated it again.

Then, she starts typing in her computer and tells me the computer does not show my name. She asks me when I ordered my Rx, and I told her, "Yesterday, with the other lady." After waiting for a long time, she said, "I cannot find your name in the computer, sorry Sir." Then another man with white pharmacy lab coat shows up in counter and he realized that she did not put my name correctly in her database. Basically, I think that the lady that was working in pharmacy in Isabela, was not paying attention to her job and what she was supposed to do with customers (communication and respect) and also, same goes with her friend that was attending me yesterday.

Anyway, let me make a long story short. After she found my Rx, she told me I had to go back to the line again to pay the Rx. She could write my name with correct spelling or jot it down in paper. If there is a need for the name of employee, I will be more than happy to supply you.

I expect apology for bad behavior and attitude that these ladies have toward me. I do not accept this poor customer service from a respectful store such as Walmart in Isabela, PR, which I am a customer of since 1997.

We live in Isabela, PR and depend on store's excellent services. Every department in Walmart, Isabela has excellent customer services including optics but the pharmacy store. I spoke with my patients, and they also mentioned the same type of story about the customer services in the pharmacy in Isabela.

Please do something about these episodes in Walmart pharmacy store in Isabela. I think there is no need to mention the names of these 2 employees of Walmart, but if you need them, I will be more than happy to submit them to you.

Thank you so much for your concern and excellent services in all Puerto Rico island.

Truly,

Dr. Farzad

When I got home, I opened the pharmacy bag to put away my medication and found three small packets inside. My first thought was "this stuff had better be good at 10 a pill!" Next, I noticed the packets said **, but dismissed the difference as an acceptable substitution.

By the 20th of that same month, I had an onset of a migraine. I took my first dose of **. With no relief in two hours, I took the second. Several hours later, I was still in a great deal of pain and took the third. I remained in the bed for that weekend, could not go to work and suffered greatly with this migraine. I can't see small print without my reading glasses and was not wearing them when taking the **. But, at some point Sunday, I had put on my reading glasses and caught sight of two of the empty medication packets on my bedside table. I was shocked to see an expiration date of 07-2009! There wasn't anything I could do until Monday. It was then that I called my doctor's office and Walmart's pharmacy to report the expired medication.

Walmart has taken the position that their records indicate no error on their part, accepting no responsibility for the expired medication I received

I told them that I personally picked up a prescription at their store for my son that they had "no record of" just 2 weeks prior to this event. Still, they would not help me. I then called my doctor. The doctor told me they had already spoken to this pharmacy twice about this prescription. I called Walmart Pharmacy back and again, they found no record of this prescription or call. MY DOCTOR'S OFFICE HAD TO CALL A 3RD TIME! Now, last week, August 17th, my doctor's office called in a prescription for our son Michael to that same store. It was supposed to be 1 gram of ** to be taken 2x in morning and 2x at night (4 pills daily). This is a normal dose that he must take sometimes. My son called me yesterday and said his pills were almost gone and he was not better. I told him to get the bottle and read it to me what they had prescribed.

They gave him 1 gram of **, 1x in morning and 1x at night! This is 1/2 of his dose!!! I called my doctor AGAIN and asked them to look back in their notes and tell me what they had called in. They said they called in 1 gram ** 2 pills in morning and 2 pills at night! The doctor's office called them right away and ordered another prescription yesterday! When my son went to pick it up, AGAIN - THEY HAD NO RECORD OF THE CALL OF PRESCRIPTION FROM MY DOCTOR!!! The Pharmacist raised his voice with me and I could not get a word in edgewise! My doctor's office called again to get his order acknowledged, to get it filled correctly and to try to get my son well!!! This whole experience has made me so angry that it sickens me.

Do they realize what these medications such as an inhaler are used for?! Asthma attacks can be fatal! The antibiotic ** is used to clear up the infection that can lead to such fatal attacks. This is the last time I want to experience this type sort of customer service and I don't care, lackadaisical attitude. Never have I ever run into such a 3 ring circus who call themselves a business in all my years. I want people to know about this and I want something done! Thank you for your time and your ear.

She then filled it and tried to charge me for it after I had already paid for the wrong thing. I told her I was not paying for the wrong one and the right one too. She said she could not take the wrong one back. I said I am not taking it, the doctor did not prescribe it. I told her I wanted to talk to the manager and she said she was the assistant manager. I told her I would be back the next day to talk to the manager. The manager walked up with her 2 children. Crystle wanted to explain what happened so I told her I would explain my side after her. The manager told her to put the wrong medicine in the out of date box and give me the right one. She did.

8/22: still nothing in the mail. Rep says it takes 72 hours to fulfill. I said "it's been twice that long." After many checks with her supervisor she comes back and says "the cream is out of stock." I simply ask, "ok a) can you send the ** anyway? b) will you send the cream when it FINALLY arrives?" She couldn't answer "b". Seriously? "Will you send it when it arrives" couldn't be answered? Wow. She had to transfer me to a pharmacist for that who couldn't answer it either but said he'll look out for it.

There is no way in hell a cream for eczema is in such high demand that the biggest company in the world can't get it in weeks of trying. This is not a popular medication, nor is it rare. I am literally going on 4 weeks since the order was replaced and have nothing but headaches, endless calls, endless hold times, endless checks for supervisors, etc, on a simple 2-item order. I've never had issues with pharmacies in my life other than not liking the prices. Walmart online pharmacy is proving that indeed you get what you pay for. They're not just cheap in cost, they're cheap in service and common sense. Being without my meds has caused negative reactions. My skin has broken out to an embarrassing level. My anxiety is at an all time high without my ** meds.

The last time I had this prescription filled, it was the generic. First, why didn't the pharmacy call the doctor's office or me to let us know that there was a problem filling the script, even if they already know that the insurance is not covering the brand name anymore. Second, after the tech informed me it wasn't ready, I asked her why the pharmacy could not call me when there's a problem, she just shrugged.

I've had at least five occasion over the last 12 months in which I've had this problem with the pharmacy. I've gone to pick up a script and was told on two occasions that there was a problem with the manufacturer supplying the pills. Other problems are of similar nature.

This is rotten customer service. I have better things to do than drive to the store, stand in line, leave the store empty handed, drive back to the store and wait in line again, when the problems could have been resolved with a 1-2 minute phone call.

I will now begin the process of searching for a pharmacy that will have more respect for my time and will have better customer service. You may have lower cost prescriptions, but it's not worth it if you can't provide good customer service. I may have to pay a little more for the prescriptions, but it's worth it. Having worked in a customer service environment most of my life, I know the importance of providing good service, as well as the impact of word of mouth from disgruntled customers. Because I won't go to the store just to pick up my meds, you should also consider the money you would lose on other items, those that I would have purchased while in the store.

My dog did not have her medicines that morning. And I was trying to make it to another appointment. The pharmacist told me that it was the law that medicines should be put back if not picked up by the 9th day. I could not find any such law with the VA board of Pharmacy. I may be wrong, but I think Walmart just doesn't like to hold Rxs for too long and they put them back. I am convinced that they just lied to cover their own butts. And everyone working that morning was in agreement that I was wrong. What happened to "the customer is always right"?

I called the dentist back to tell them what the pharmacist said. My dentist said she talked to the pharmacist on the phone. I waited for an hour with no one else in line. The pharmacist didn't seem to be interested in filling the order until I went back up to the counter to get information to complain. At that moment, my order was ready.

I called the dentist back to tell them what the pharmacist said. My dentist said she talked to the pharmacist on the phone. I waited for an hour with no one else in line. The pharmacist didn't seem to be interested in filling the order until I went back up to the counter to get information to complain. At that moment, my order was ready.

It was already after the Pharmacy had closed so I don’t really know what to do or how to have the problem fixed, but I need my meds.

I will call as soon as they reopen in the morning. I just hope that something can be done to fix the problem because that is a lot of pills to be missing out of 30. I will need them when I go back to work on Tuesday. I just really have no clue as to what to do. I have never had this problem anywhere I have went!

I went back in to tell them about it. Carrie, the pharmacist, apologized and said something is wrong. Even when 2 people counted them – obvious verification that doesn't seem to work.

We waited another 20 minutes, but there's still no text and not another customer showed up in, the whole time. I decided, that if they were that busy, I would take my prescription to another pharmacy to get it filled. I went up to the counter and asked for my prescription back. The pharmacist said, "It is done." The clerk went to the area where the bags of prescriptions (that were ready) are, grabbed it from there, and rang me up. It had been sitting there ready, and they made us wait the whole time.

Anyway, my granddaughter requires medication for bi-polar and ADHD disorders & some of the meds are controlled. My daughter took the prescription to this WM pharmacy that she has gone to for several yrs. (Walmart neighborhood market in OKC-- N.W. 23rd st. and N. Macarthur.) The tech took the script, looked it over and told my daughter that the doctor had not written the DEA # on the script. Being a nurse, I can't tell you how many times pharmacies (including WM) have called the doctor's office to get the DEA # and we give it over the phone.

My daughter asked them to call the doctor's office for it. They said that they couldn't do that. She would have to take the script back to the doctor and get the # written on the script. This was on a Sat. morning and by chance, the office was still open. So, my daughter took the script to the doctor's office and got the number written on the script. She took the script back to the same WM pharmacy-against my wishes. They took the script and told her the med would be ready for pick-up at 4PM. Remember, this was in the morning still. She went back at 4PM to get it. They didn't have it ready. My daughter asked why someone hadn't called her to tell her that the med wasn't ready. No apology or reason given, but they questioned her, as to whether or not the doctor actually wrote the # on the script.

My daughter told them to call his office; hopefully, someone would still be there. They said they could not do that. The reason?? who knows! (Incidentally, one of the techs had told my daughter that her own children were under the care of this same doctor.) When all was said and done, they pretty much told my daughter that the script was a fraud and couldn't fill it. My daughter was furious! She demanded the script back and took it to CVS where they filled it within 5 min. and w/o question!!

I believe nothing will be done until we BOYCOTT WALMART PHARMACIES!!!

When I came to pick up the medicine for my sick daughter, it was my bad luck; she was the one at the pick-up window. As I was standing in line, I saw that she was already giving the same bad attitude she gave me earlier to this old gentleman in front of me. When came my turn, she asked me with the same bad attitude who the medicine was for and the name. I gave her the information she needed.

When the time to pay came, I forgot that I had insurance that pays for the medication. Since the ** attitude she gave me initially, I was taken aback by such a ** attitude, that I completely forgot about my insurance. So I told her that, "I have insurance. Can you check please, what it covers and doesn't cover?" She replied with a raised voice, bordering on screaming at me, "Why didn't you give me this information in the beginning?" I told her, "I'm sorry. I forgot." She started huffing and puffing, and rolling her piece of ** eyes at me. She proceeded to talk to this other nice girl, mumbling to her, but this time within hearing distance, "I can't help this **. You help him." Can you believe this **? After I picked my medicine, I felt like ** for being treated like this for no apparent reason. This Megan person should be fired from her job. If you don't like your job, quit. There are hundreds of people out there now that are jobless and wish they can find a job to feed their family. And this horrible ** is making people feel like ** for giving her business that's keeping her employed.

The reason I have finally decided to make this complaint, is because I take care of my parents medications, and last week I went and picked up meds for my father. He was prescribed a blood pressure medication, and his insurance didn't approve it, so the doctor cancelled the medication, and substituted with another.

When I got home with this medication, they had given me the substituted medication but also the original one that the insurance wouldn't cover and the doctor cancelled when he called in the new ones. It really upset me to realize for one if I'd not payed close attention, my father would have been double dosed on this medication, and second, my parents are on limited income, so that $45 for the med that his insurance didn't cover we ended up paying for and my parents just can't afford this.

I contacted the pharmacist and his reply was that he had no control over what my doctor done and it wasn't his argument if we received double doses of medication. I found this to be very disturbing, and uncalled for. I'd like to know, what I can do to put my mind at ease, and be assured this doesn't happen again. The economic damage was $45 that my parents can't afford, and as I mentioned they are on a fixed income.

I requested to let me know if the medication cannot be filled today so I can take it to another pharmacy that can get it filled today because my daughter needs it today. The pharmacist stated that she set me up to be texted as soon as the medicine is ready. She stated it will be ready by 8:30 pm. It was 9 pm. No one called me. When I called, the pharmacy was closed. My husband called to request his prescription back. The manager stated nothing can be done. My husband had to threaten to call a lawyer if nothing is done. My daughter was home running a high fever and barely able to open her mouth, which was putting my daughter at risk to further damages in body. Pharmacist refused to go to store to give prescription back. She stated that she's already home, eating with her kids. Pharmacist was lying stating she doesn't recall my daughter's name.

Why didn't you guys call me? I have been waiting all this time. Yes, the pharmacy technician should have, he being the pharmacist. We waited another 30 minutes and it wasn't ready still so we went home. When we got home, we got a call about 8:30 that the prescription was ready. This was about 3 hours later.

A few hours later, I called to verify if my prescription was ready, this Asian-accent male clerk picked up the phone. I don't know if he has a hearing problem or lack of communications, he asked for my birthday, I told him. He had to ask me three times for the birthday and tried to giggle about his mistake. Moreover, when I picked up my prescription, the street address was spelled incorrectly. This happened at Huntington Beach, CA Walmart store location. I have nothing against Asian or other races since I am in the healthcare field myself, but I believe that this type of unprofessional behavior should be eliminated. Thank you for listening to my three-cent comment.

I have been trying to speak with the director of Health and Wellness in Walmart's corporate Arkansas office regarding this issue. This policy must be changed. This would mean that if the hundreds of thousands of prescriptions they fill for insulin yearly are filled utilizing this policy, Medicare and part D providers, are paying much than they should in each instance. I believe this warrants investigation on two important issues: Consumer Pricing Fraud / Medicare/Insurance Fraud and Potential harm to patients who follow their instruction to use expired medication.

The pharmacy told me, answering my question, that they purchase these vials in case lots. Charging per dose for a medication that is not "unit dosed" is the same as asking someone what size glass they use before selling them a 2 liter bottle of pop. If they answer "16 oz, they are charged for 4 servings. If they answer 4 oz. they are charged for 16 servings. As a Former nurse and respiratory therapist, I am speaking from experience in dispensing medications to my own patients. Someone, or actually many people will be harmed both financially and physically by this bad practice should it continue.

I have tried to resolve this at the store level. I was told it is company policy. They refunded part of my money "just this once" but missed the bigger issue in our discussions. It wasn't about my money. The fact that the medication would be expired before it was finished and would not be effective for patients receiving it dispensed in this manner was my concern. I called 1-800-walmart and filed a complaint (at the pharmacy's suggestion). I also filed a complaint with the North Carolina Pharmacy Board. I doubt that this practice is common to only one store one state or one region.

If the Walmart pharmacy is closed during regular business hours and has completed filling your prescription, there is no way to get it until the pharmacy decides to open again. It cannot be picked up at other Walmart pharmacy stores.

Walmart's Pharmacy irresponsibility and negligence caused me to miss dosages of my medication and experience severe withdrawals.

Walmart notified me via text message that my prescription was ready to be picked up and the pharmacy was open but upon my arrival at 2pm, the pharmacy was closed for the day. When I explained to the store manager that it was vital that I pick up the medicine and if a pharmacist could be called in, he said that the pharmacy was closed and nothing could be done. He also said that no other Walmart pharmacy was open in Atlanta. I found an open Walmart pharmacy but they could not fill my prescription without the approval of the store at which I had submitted my prescription and that store was closed.

I am shocked that Walmart closed their pharmacy during regular business hours without any way to address the emergency medical needs of customers. Walmart also notified me that it was open and prescription was ready when it wasn't and there was no pharmacist on call.

Hopefully, the pharmacy will be open tomorrow. The withdrawals from my missed dosage are severe and miserable and since my prescription has already been filled, insurance will not pay for a second prescription from my doctor.

Patient began to experienced pain in the lower left area of kidney. Patient started to experience joint pain her entire body. Patient began to crave for lot of water. Patient started vomiting and diarrhea. Patient‘s vision became more blurred and speech was also impaired. Patient was informed by members of household by letter that her moods had changed and there were noticeable face changes. Members of household stayed away from patient for three whole days and called National GROUP to inform that patient had a drastic mood change which resulted in patient contacting this group. Patient began to have anxiety attack and bad dreams. Patient became disoriented while driving and barely made it home. Nearly passed out before entering the driveway. Staggered to front door. Patient nearly fell down when entering the house. Patient started sit down in chair and was caught by another member of household. Patient asked member of household to get medication so that she could go to bed.

Member gave patient meds. Patient had began to take med's when noticing that the meds were of slight difference in color. Patient asked member to look also at meds. Patient and member noticed that meds has different numbers. Patient panicked. Patient asked member to her to the hospital and bring meds. After arriving patient informed doctor of prior inf. Doctor took meds and returned to inform patient that meds were of two different types one for seizures and another was for nerve pain which apparently prompted him to notify Poison Control. Patient has severe allergies treatments consisted of flush, ** and meds for vomiting. Doctor advised patient that prior kidney function had decreased and to follow up with the kidney doctor and also have kidney rechecked immediately. Appointment is in January 2011. Patient continued to have side affects. Sought medical attention from Ruth **, MD. Doctor then sent patient to Lab Corp for blood analysis because of dehydration for staff to draw blood. Patient was advised by hospital to come back if symptom progressed.

Patient continued to suffer from reaction to drug. Then patient contacted WalMart to advise them of medical area. Pharmacist stated she would call patient back shortly. Patient was given a return call 2.5 hours later by a manager, apologizing for error and also said they would be responsible for medical bills. The manager asked the patient what she intended to do about the H. Pylori treatment. Patient stated she needed to be treated because the father had stomach cancer and H. Pylori could increase her risk. Patient said she needed antibody but did not know if the doctor would rewrite the prescription. Wal-Mart contacted the patient’s doctor to advise of medication errors. The doctor informed the patient of the phone call then stated that the she must wait 5 days to begin new treatment. She continued to have joint pain and other symptoms. Friend and members of household has been watching patient closely watching for any unusual sign. She was advise to return ER per ER request for continued side affects.

Was taken to hospital 12/18/10 and 19th for more aggressive side affects and joints. Hospital was aware of her prior visits and began to administer treatment. Treatment included XRAY of various joints, gave one injection devastator and one injection of ** and 2 percolate, and inserted a brace to left to support the knee and give support for her to walk. Patient pain relieved for few hours; patient was told to return on Dec. 19, 2011 for another flush. Patient’s friends and family is agitated by patient’s reaction to wrong medicine and very concerned about the one kidney she has left and her overall health.

I said that isn't how they are written out by the doctor nor has it been a problem anywhere else, or even there up until several months ago. She said, "Unfortunately there's nothing else we can do, are you out or something?" I said no, I am not out; I am simply tired of running out there multiple times to get a single prescription, especially now I will be forced to return just before Christmas and don't want to deal with that line or the crowd again".

Her reply, "Yeah, as I said that is all we can give you; the prescription has expired". I then informed her, "This prescription has not expired, it has two refills remaining on it. Are you capable and willing to refill my prescription one month at a time or should I seek another pharmacy?" She then said, "You know, I am trying to remember, there may have been a supply problem or something". I then asked, "Can you give me the balance of my prescription or not?" She said no. I hung up.

I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information.

I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.

During the time I waited, I spoke with two other couples, both elderly. One couple said they had been waiting for two days for their prescriptions to be filled, having had to make two 60-mile trips to get their prescription. The second couple had their prescription sent in by their doctor five days previously and were finally able to pick it up.

They wanted her card. We sent it and then they sent her medicine out with a receipt to sign. I asked them to update her info and they said that they could not do it and we had to do it. Then a few minutes later I had to call my my meds since we were still waiting. They wanted my card too. I asked why and they said that they needed it to process my meds. I asked why since my info was correct and she replied "I don't know". I sent it and then they wanted my driver's license. This has been over thirty minutes now and I lost my cool and said "No forget it, cancel my meds and send my card back. I'm going to CVS".

She went away and came back and said that she still needed my driver's license to cancel the card. I said if you already ran the card through and it worked then why are you asking for my driver's license now?" She said that she was told to ask for it. I asked by whom and she said the store manager. So, I told her that I don't know what they were doing with all this info today but we never had problems like this before and we aren't coming back. She shut off the monitor and then later sent my card and driver's license back. That's approx 40 minutes at the window with no good explanations, no apologies, and lost two customers. They know me very well in there and I have always been courteous but couldn't keep silent any more.

I called this morning, 11/15, and was told that I couldn't get them until the 23rd. I told her that couldn't be correct. At this point, I started to panic--I can't breathe without my inhaler and mine is nearly out. They could not have cared less. I called back and told them that I have to have my inhaler! The 23rd was wrong--I get all my medicines on the 6th or 9th every month. She finally said that she would check again. Then, she called me back and said that I could pick up my medicines.

In the meantime, I had called my local home pharmacy and he said to cancel all my medicines at Walmart and he would get them changed to his pharmacy. I called Walmart back and told her to cancel my medicines. All of them actually seemed surprised! I will never go through that again--getting so upset because some idiot could not care less if I can breathe or not. I will go to my local pharmacy today and get my medicines. All the ** and drama for no reason whatsoever. They just don't care!

I called Costo and they advised that this same script of generic **, l mg. would cost $26 without insurance. I again called back to Walmart to advise of this discrepancy and again, I was told that I did have to pay the $402 for a month's supply or prorated five days. I told Walmart of the Costo price and they said that it's their price and that is all they know.

This is all over the internet about pharmacies charging customers and insurance companies for the Trade Name and giving out generic. I never thought I would be one of the people almost scammed. I would say that this is a financial fraud issue and that the Federal agency over the billing, review this as we all feel that Walmart sets the pace for all other department stores. Please review Walmart for overcharging customers with no insurance for the Trade Name at $400.00 instead of the verified $26.92.

This is an obvious rip off and can't continue. I have no post chemo prescription due to the fraudulent price attempted to be collected by Walmart, Derry NH. Only due to our own diligence on the web, did we see others complaining about the prices Walmart was charging for generic meds. All my scripts will be changed to Costo.

Went to the Service desk and they told me that the pharmacy would be open by 2pm which was a great inconvenience to me to wait that long to get my medicines because my husband is not to be left alone for that amount of time. So to pick up my medicines, I would have had to drive 60 miles both trips. I talked to a Manager and he indicated there was nothing they could do about it.

On Thursday, October 21, we received a call from Wal-Mart pharmacy stating they gave us the wrong prescription. They stated they gave us another person’s prescription. Thankfully, it was the same medication, but a lower dose of it.

I want to know where I should go from here. The Wal-Mart pharmacy obviously violated HIPPA with this incident. We have all the information for the other pt on the bottle. They verified my son’s name, but still gave us the wrong prescription. They could have given us the wrong medication and this situation could have ended up fatal for my 3-week old son. I want something done about this. Who do I need to talk too?

Another thing, when I returned home to take my medication, I found not only was there a child-proof cap on the bottle, but also the instructions were not typed correctly. I won't deal with the store manager on this issue as he/she has nothing to do with the pharmacy itself. I feel that if I had not read the written prescription, I would be taking the medication in the wrong way, since it has been improperly labeled according to the way the doctor wants me to take it. I had to go to a different pharmacy to get the other prescription filled that Wal-Mart would not fill for me. The other pharmacy promptly called my insurance company to get the override. I don't feel well enough to be driving almost 5 miles one direction to return to Wal-Mart to correct the mistake that was made.

The pharmacist then got on the phone and I asked him the same question; he said, "We close at 6:00 and we did not have time to fill the prescriptions.” I then stated to him that "we arrived at 10 minutes till 6:00". He argued and said, "It was five minutes till.” I then said, "Regardless of the time, you were still open when we arrived and needed the medications filled.” FYI, when I called the pharmacy after my sister-in-law got back in the car, it was 5:58 pm. And we were on the phone for 4 minutes and 44 seconds.

I have been lied to face to face many times. If you have not had complaints on this pharmacy, I am sure it is due to the people thinking it would not do any good, as I have done for the past two years. I am a heart transplant patient waiting for a new heart. I must have my prescriptions done and done correctly.

According to our tech's, "they make no mistakes. I assure there is a great lack of quality control at our pharmacy." I am satisfied with the pharmacist, as there have been few mistakes but very disappointed with the tech's mistakes and their rudeness. It is 35 miles to the next closet Wal-Mart pharmacy.

Any help you can give us in this store would be greatly appreciated. To hear many more complaints all one needs to do is monitor the long lines or the phone. Please keep in mind it usually takes more than one visit to the pharmacist to get it right.

I left unhappy because no one there could understand that all I wanted was my prescription for 90 pills filled. I am disabled and living with a lot of daily pain and muscle spasms. I had waited over an hour for them to get it right and they didn't. I called later and asked to talk to the pharmacy manager. After 10 minutes, I got someone who claimed to be the pharmacist who took responsibility, wouldn't give his name, told me to come pick-up 30 pills they owed me and to talk to a pharmacist the next time I refilled my medications. This is the only answer to my question of why can't you fill my prescription as the doctor wrote it?

The store manager James ** and a shift supervisor named Jeanette also came to me and I began to tell Jeanette my situation. She advised me there was nothing she can do. She became frustrated with me and walked away, at this point James called her and asked her to come back. James proceeded to tell me he understood how I felt but how can he understand how I feel when within the same sentence he told me there was nothing he could do for me. Jeanette, the pharmacist and the three pharmacy clerks were behind the counter talking about me as if it was my fault they gave my prescription to someone else.

I work for a specialty pharmacy and if we mailed the wrong prescription to the incorrect patient, our representative will be trained and coached accordingly, no one seemed to care my prescription was given to the wrong patient. So many things were violated for instance HIPAA and other thing. I am so disappointed on how I was treated. I cannot believe no one cared or even wanted to help me. I hope none of them go through what I went through with a life threatening situation.

When I went to fill my script and was told they (Walmart) would not fill my script because it had two controlled substances on it, I got extremely mad, but I did not want to fight with them. Rather I demanded my script back and told them they lost a customer and left. If a doctor prescribes medicines, who are they to say we won’t fill it? Are the pharmacies in charge of your medical care or are the doctors? So, I'm sitting here now in extreme pain because the Walmart pharmacy would not fill the script my doctor gave me because they said people could kill themselves with two scripts like these.

I asked why and explained that I had phoned twice before. I had planned a vacation around this date and I was told by the Pharmacy Manager that even though their computer says that it could be filled that day, Aug. 3, 2010, the computer was wrong and he could not fill it until the 5th regardless of what the computer said. "DHEC would not allow it", not the DEA. As I was under the impression that they controlled prescriptions, not the Dept. of Health and Environmental Control, that made me suspicious. Then I've heard the "computer's wrong and I'm right" before and the result is always in favor of the computer. Rather than ditching the labor day vacation, I phoned my local CVS pharmacy. I asked them if they could check on the prescription at Walmart for me and if there's anything they could do. They did and informed me that they could have it ready in 30 minutes.

When I picked it, I asked about the guidelines they used. Was it different than Walmart? I was told that the guidelines are made through the DEA and their computer system reflects that. If their computer says it can be filled today, it can be filled today. The pharmacist did not know what system Walmart used, so I told him the story and he just chuckled.

Diane came from behind the counter and proceeded to helping this person that had just walked up to the window so I just continue to wait as she was about to return another person wanted her to help them and I said to my self enough is enough. I am not going to be ignored any longer so I raised my voice at her and told her that I have been standing in line waiting and you are helping those people. They just walked up just like the other lady I want my prescription now. She had the audacity to tell me that she was helping her customers. I said to her and what do you think that I am. I was devastated she ran my blood pressure up and I told her. I also told her that I was taking her name and reporting this bad customer service to management.

I attempted to speak to the store manager while I was there in the store but was told that he was not there today. I was told that I could speak to one of the other managers on duty and I did. She asked me what happened. And I explained to her my experience at the Pharmacy with Diane. She said that she would speak to her and that if I felt that I wanted to report a complaint to the home office that was my right. Her attitude and demeanor toward me is what made me report her. Usually, I don't let things like this get to me because of my health but as I stated earlier enough is enough.

After watching my son cry in pain for a little over 3 hours, I phoned the pharmacist who said she had not been able to find it. I made 1 phone call to the local Walgreens and was able to locate the medication. I called Wal-Mart back and asked them to please phone the Walgreens ASAP because my son was in terrible pain. The pharmacist said she would do that. But after arriving at the Walgreens 30 minutes later, they said they had not received the info from Wal-Mart. I realize the pharmacist is busy, but I find it unconscionable that they would make a 10 month old baby wait for over 4 hours in pain. In addition, I have no idea how long it would have been if I had not called to follow up on the matter. This is just another example of the poor service customers receive at Wal-Mart pharmacies. Absolutely ridiculous. 10 month old infant in severe pain for over 4 hours after reconstructive surgery.

So let me ask you who the hell is a pharmacist to say the doctor is wrong. My mom has COPD and emphemia and now because she been dealing with this for several months with your pharmacist, she is now on oxygen tanks. Let me tell you, if she gets her medicine to take like the doctor wants she would not be as bad as she is now but my mom don't like to complain or have an argument with anybody so she has been just dealing with it. Well because your pharmacist is only giving her half of her vials so she isn't getting the proper amount of medicine her doctor requires. She is getting worse. If this don't get fixed, I will be contacting FDA and BBB then my lawyer. Because of you my mom is worse and this will be addressed or I will take farther action but for now I am giving you the opportunity to fix this issue. Remember, you're a pharmacist is not a doctor and just think how many others are you affecting by not checking your staff?

The following week when I returned to pick up the prescription the line was 6 customers deep and I only needed these pills. I wasn't going to wait 45 minutes to get the pills. Only 1 cashier was working and things were going very slow. I turned around and left and had to return another day. There is no logical reason why I should not have been able to get both prescriptions filled with my 1st visit.

I wouldn't be so upset except this has happened with her regular prescriptions also. I feel it is Walmart's way of getting you back in the store. Also, they didn't say they didn't have the prescriptions they said "they couldn't be filled because I was trying to fill the prescription to early". It is no different than when they say they don't have enough pills and I will have to return in a few days to fill the rest of the prescription. It just means another trip to their store. I am sure they smile all the way to bank with that.

I am very upset because I called it in 2 days ahead of time and it still was not ready, although I was told when I called it in that it would be ready today. I do not understand why it had not been processed and ready at the time indicated and am very unhappy. I may even change to another pharmacy. This is not a legal issue, just a complaint about economy of time.

She then said, “We especially won't fill any prescription from South Florida.” I've been unemployed since January 2010, lost my house in Largo, FL. I don't have the luxury of health insurance anymore. And she told me I need to use a "local doctor". I felt very discriminated against. This just says to me I can't pick my own doctor in any town I want and save money on prescriptions that I can't afford anyway. Thank goodness CVS didn't have the same ridiculous policy even though it costs more. Walmart, in my opinion, is trying to create a monopoly for doctors in Crawfordville, FL which is just wrong.