OptumRx Reviews

My medication for pain medication has been a issue for the past few weeks, my doctor had to send in 4 times for same medication. I was put on waiting list because medication was out of stock. On the 11th of December your portal showed my medication was in stock and would be sent between the 18th and the 21st of December. I made plans to be home for shipment. On the 16th of December I check your portal and now that order is canceled again and now it's out of stock.

I wasted two hours and quoted incorrect prices from both multiple OptumRX Reps and the OptumRx website. I needed to find an alternate ** inhaler because my DR's choice turned out to be very expensive, so I called OptumRx for help. First they recommended an option that I found out after the call will be discontinued in just a couple weeks at the end of 2023! (**) The second option quoted me $21.84 for 90 days which I completed my home delivery order online pending Dr approval. The next day after the DR approved my change in medication, OptumRX tried billing me $66. $21.84 was the price provided on the phone and invoice and still shows up on the website for 90 days so they have done nothing to fix it.

I has a 90 day prescription filled via them. It took them over a week to even process the prescription, and that was even WITH being tied to my own insurer UHC. The process kept repeating needing eligibility checks as the pharmacist kept cancelling and redoing the order every day or so through the process. To top it all off, all they offer is shipment via USPS Priority 1-3 business days, and because of the USPS failures I still haven't received my medication for weeks because it is just sitting at a network hub "delayed in transit". It was a massive mistake using them. For what amounts to only about $5 in savings. Don't make the mistake I did, use a local pharmacy.

Since being put on Medicare my mail order account with Express Scripts was discontinued. I now have UHC retiree Medicare advantage. Optum Rx has been a total nightmare. I'd rather go back to in person pickup....

I am a senior on Medicare/SSS. My doctor prescribed ** for my diabetes. I called to make certain the drug was covered by my insurance. They verified it was a covered medication WITHOUT mentioning the co-pay would be $495.00 for a 56-day supply. While I was hospitalized, they debited my account for the $495.00 without notification and did not ship the drug. A week went by and no meds arrived, so I called only to ask why debit my account without notice and no medicine either. They replied that they had my card# for another med so they went ahead and billed but they didn't have any ** and may not have it for 30 days! In the meantime, I can get a short-term script to can go locally to a drugstore and pay for some there. How do they get away with this?

Optum was to refill a 30 day prescription every 30 days. After seeing it did not ship, I called and was told it was on hold until they try to make it a 90 day. But since I was almost out have a local pharmacy call them for a 7 day supply. Pharmacy called and Optum acted like I don’t exist even tho they’ve been mailing Rx here for sometime. This is not my only bad experience, just the worst.

I've been trying to move my prescriptions to my new insurance for some time, and the home delivery service, which was previously so easy I took it for granted (Express Scripts). My first experience was just trying to find my medications and find my doctor so I could enter the information. Their website is a nightmare to navigate, and I work in IT! Once I figured out the website enough to have everything entered, I clicked "Submit", and got an error message. Trying to start over I never made it back to that point, and eventually the whole site was down and unreachable.

I called in to see if my mother's prescription could be filled correctly, she was in the so-called Donut Hole of Medicare, and her ** prescription was on back-order. I was told a lower dose was in stock, but each pen of the prescription would cost $267. I received an email saying three pens were ready. I called, and was told I would receive all three pens for $267 because the order was written as 12mg per month. I was told I would receive 9 pens for a bit over $800, so I approved the order. What came in the mail? Three pens for over $800, only enough for 6 weeks of medication. I could not get this refunded, and was told the agents cannot be trusted, "they just try to make the customer happy." So, do not trust this company with anything that requires any nuance. I am a physician, by the way, as well as a patient and daughter, so if I can be fooled, so can most people.

I received a tier exception for the expensive medication I've been on for 15 years for an autoimmune disease. It has kept me alive and I've had several tier reductions before I moved. Had one last year with OptumRx for AARP Medicare Supplement/UnitedHealthcare. When I applied this year I had to call OptumRx 14 times, being put on hold for an hour, having calls cut off, being told a variety of outcomes. I was rejected, they said, because doctor did not provide information. He did four times.

I have been trying to fill a common generic drug for 9 days now. Multiple calls to Optumrx have been fruitless. My doctor's office tells me they have sent my prescription multiple times. Talking to Optumrx customer service seems to be pointless. I am having to make an appointment with my PCP now just so I can get this nightmare straightened out.

I called the company asking them to sign me up for a month later so I could pick up that months meds at the local pharmacy. I needed them quickly. They started the process immediately and I was denied locally insurance-wise. Not only that they kept sending repeat order and I called them to stop. I will not pay double. What a mess over and over right from the start. Even cancelling them and he told me he would take them off the bill. One he did. Now I get another bill. This is exhausting. I will avoid them and encourage others to.

I have been dealing with OptumRx pharmacy mail order for 3 years now. The first year of dealing with them was actually better than the last 2 years, as they actually mailed my mother-in-law's Rx medications to our house, as planned. My husband, my mother-in-law's son, and I, have been filling her medications since her move to an Independent/Assisted Living facility. I am an LPN, and my husband is an RT. United Health Care and OptumRx are affiliated. OptumRx outsources to The Philippines; that is who I have talked to on the phone for customer service for the past 3 years.

I recently tried getting 1 medication from OptumRx. I was called and told this medication qualified for home delivery though Optum and that it would be a seamless transition. I have been on this medication for a decade, and my Dr. sent me a 10 day supply to Walgreens while sending a escript for a month supply to Optum, as she knew the shipping would take some time. After 1 day I went on the OptumRx site/app and tried to order the meds as I was instructed. The site wouldn’t allow me to do it. It wanted me to wait till the day my current prescription for 10 days ran out. That seemed completely screwed up to me as the shipping would take 7-12 days or 3-5 days if I paid for expedited.

For the last year I have had terrible experiences with OptumRX not filling prescriptions and then not notifying me they would not be filled. I have had the same prescriptions on file for years, but suddenly they need additional authorizations from doctors to fill. I missed a whole month of medications recently, causing health issues but sure they don't care. They probably saved their company a lot of money by not filling the prescription. Once again today, while waiting on prescription, checked their website and order had been cancelled. When I called they said they needed another authorization, but the RX doesn't expire until December. I believe they do this so they don't have to distribute higher costs drugs to patients and even if one dose is missed, imagine how much money the company makes. I would not recommend any employer use them for prescription needs on the medical plans. It's been a nightmare!!!

This has got to be the most incompetent and exhausting pharmacy I have ever encountered. Not only do none of their customer service reps have any idea what they are doing, but the amount of texts and calls and updates they send you will have you wanting to change your phone number. It took me 4 hours over 2 days to get a very simple billing issue updated and corrected. My delivery is shipped on ice and is packaged incredibly poorly. No sharps containers provided which was standard for all other online pharmacies used. The invoice process is a nightmare as well and is sent via Cisco email that looks like phishing and makes you go through 4 screens/steps before just letting you view the thing. I couldn't possibly hate this company more. I thought Acredo was rough, but Optum makes them look like the most amazing company ever. I'd give anything to be able to use them again instead of this garbage dump called Optum.

Absolutely positively DO NOT use this pharmacy. It is SCARY how untrained and unprofessional these people are.

Never ever use them, they mess up my medication always. they never receive medications, take days to get them, have to every single time call and argue to get my medications sorted. I got COVID and my urgent care prescribed a medicine and for TWO whole days they didn't have it, what's the point? Absolute trash place.

My employer switched us to Optum and the experience has been terrible. First time they handled a RX for me the doctor called it in and then Optum just held it. I had to call and ask what was going on and they said there was a note on my account not to fulfill RXs. So that made a ton of sense. The next time I had a RX filled by them I spent 20 mins on the phone explaining why my RX ran out sooner than expected. Over the course of this call I was on hold multiple times while the rep was working with the Pharmacist to understand that during the course of my 90 day supply I was told to up my dosage by 4 pills/week. That required an exception that I was granted (supposedly) while holding.

Every month I have to fight to get my prescription filled even though it was approved for a year. I work very hard and so I forget that I was supposed to have my medicine until it is way past due. In the past, the specialty pharmacy would call me a couple weeks before due date to approve shipment. Not these jokers pretending to be a professional company. Absolute worst.

As a first time customer, all of my prescriptions needed to be transferred to OptumRx. It has been a nightmare of an experience. I will never use them again, and frankly I cannot believe that the authorities have not shut them down. Yes, that's how bad it is. I will probably also be leaving United Healthcare Insurance (who owns OptumRx) because of this hellish experience.

OptumRX was supposed to deliver an order to me between Oct4-7, via USPS (Yikes!). I never received it. I went online yesterday (10/16/2023) and found the order, which showed that it had not been delivered. BTW, I took screen shots of it just in case. So I called them and they said it had been delivered on Oct 5. No it had not. And I pointed to the status shown on their website. The rep didn't believe what it showed. The rep then said the order could be resent and arrive in a week. I took my last pill yesterday. The last time I went a week without taking this pill I went into heart failure. They didn't seem to care. Procedures don't you know. I'll be in the hospital or dead by the time I receive it.

It doesn’t work. Do not use them. They suck beyond belief. Do not waste your time with them. They kept putting a hold on my medication and I kept calling and they said that they fixed it, only to have the same hold get put back on. My medication is not coming. They have too many cooks in the kitchen over there. Do not use them. It is a waste of time and very frustrating.

We keep trying to transfer my husband's medication to OPTUM RX... They keep faxing the WRONG NUMBER TO DOCTOR... After several calls. To find out...when I call from Las Cruces, NM, USA, I'm talking to a person at a CALL CENTER IN THE PHILIPPINES... not even the pharmacy. Things are done differently in different countries. My husband is almost out of his HEART medicine. Ivan, in the Philippines, told me just to go to local pharmacy and ask for the medicine. We are trying to get the Heart medicine transferred over to OPTUM RX, with the rest of husband's medication. They keep faxing the WRONG NUMBER.

OptumRx is one of the worst mail order pharmacy companies that is around. Every month I'm on the phone with them about issues processing my medication they receive the order it stays in process. They say there's multiple holds. One time customer service is telling me it needs prior authorization when I know it does not. I've been on the medication for 4 years, I request to speak to a pharmacist and they're trying to give me the runaround why it hasn't been processed and why this multiple holds all different reasons.

For the last couple of months OptumRx is the worst place to get your medication from, they have the worst representatives in general, maybe one or two are nice a little bit, all in all they all have a script to read from and they just repeat without knowledge what they read, OptumRx goes cheap hiring representatives who doesn’t have any knowledge at all about what they are talking about, add to this that they don’t send the medicine at a time manner at all, I called them 12 times for my daughter’s medication and my husband did too, yet after 2 weeks we didn’t receive it and the only thing we hear from them is “We have a small problem with our carrier UPS, we are working on fixing it very soon”. So the lives of their customers are hanging on them reach a deal with a carrier, not on saving the lives of their patients.

To begin with, the customer service representatives are outsourced and the accents are so heavy you can't understand what they are saying. What's worse is they can't understand you! Miscommunication when dealing with someone's prescriptions is an accident waiting to happen. Then there's the aggravating script they constantly use throughout the call. Have to ask for a US rep every time.

I was told they would use an override to utilize Eli Lilly discount card for ** 3 times this year. Which would mean I would pay $100 for 3 month supply of Insulin vs $300. All 3 times I get the bill for $300. When I called them out they admitted they never intended to use the card and it was my problem. I changed to a generic insulin and was quoted $93.00 off United Healthcare website. When insulin arrived I was charged $279. I called was told I hadn’t met my deductible. Why would I have changed to a generic for the same price? I have a screen shot of the quote and price I was suppose to pay. They will not release my daughter's 90 day supply of insulin to a local pharmacy and allow me to use the discount card from Manufacturer. If they do I can only get 30 day supply. They charged me $1200 for something I should have paid $300 for.

First I talked with a representative and she promised me that my expedited meds would be here on Wednesday September 27. No meds. Then I talked with a supervisor or so called supervisor and she assured me my meds would be here on September 29th guaranteed. NO MEDS... My blood pressure is 190 over 110 and this is no one's problem but my own. I have zero transportation cause I am almost blind and should not drive. This is the most dishonest medication service that I have ever dealt with bar none. They don't care about their customers just the money they make. If I could have given a zero I would have they really are dishonest pieces of low-life scum!!!

Let me just start off by saying that I never give online reviews for anything, let alone online reviews that require that I sign up for a website with my personal email and real first and last name, but my experience with this terrible company was so bad that I felt that I had to write this review in order to warn others away. Don't be tempted by their promises of quick and easy shipping, 90-day supplies, and never having to go to the pharmacy again. It's all lies.

I finally gave up and called to cancel my oder. I have been on a pain management regimen for over 7 years with the same dr and stable. I recently moved out of state and was forced to find a new dr. The Dr was a horrible experience to begin with and then when she finally sent my prescriptions to Optumrx I was down to my last couple of days supply. I have had to endure horrible withdrawal thanks to this pharmacy slow walking and miscommunicating every single step of the way!!!

The mail order pharmacy is HORRIBLE! I needed a script filled for my son, that was backordered everywhere locally. I called OptumRX and was told they had them. I had my son’s pediatrician’s office fax a form, they called & said it had to be eScript because it was a controlled substance, but the dr office doesn’t do eScript. However I could mail in my scripts & they would fill them. I overnight my physical scripts & they call my pediatricians office & tell them they can’t fill them, again because they are a controlled substance & need an eScript. I call & am told my pediatrician’s office can call & request an exemption and am given a phone number to have the dr’s office call. This number is incorrect, but they are given an email address. I then call back & get the correct phone number. The dr’s office calls & is told that they can only fill 1 month, not all 3 and I have to call & request the other 2 mos be mailed back.

Ever since I switched over to my new company's insurance I've had the worst possible experience with Optum RX. I've wasted literally HOURS on the phone with them to resolve simple issues in order to get my prescriptions re-filled / sent out. Every single time something needs to be filled there is an issue and I have to speak with multiple people. I never had these issues with my old pharmacy. I have to play musical chairs between them and my doctor because they say my doctor is not sending the correct instructions for the medication among other things. I have been taking the same medicine for 10+ years and never had an issue before switching to Optum RX. Avoid if you can at all costs.

Worse company representatives in the world. They don't follow up and when call them, don't have a clue what I'm talking about, no records of previous phone calls. No medication in stock if they do, not covered or their prices are more expensive than local stores. Unfortunately, UNITED HEALTH CARE are affiliated with them. Bad choice. Hope next year they get rid of them.

Optimum RX has my credit card number I have told them. Not to Charge anything on it without my permission?. But they did 2 times. Both times when I received the prescription in the mail the paperwork showed balance 0.00 Leaving me to believe that insurance had paid for it. Only to find out the next month it had been put on my credit card. I could have gotten a different prescription that was covered by insurance had I known. Did you not have extra money to pay for stuff like this. They do not care and will not refund my money. They also let my prescriptions expire and do not contact my doctor For refills. I run out all the time. It is always a horrible frustrating experience trying to do with these people.

This company is great in reminding you dozens of times to refill your prescriptions, almost to the point of wanting to block them. And they call 5 times a week to have me speak with a health coach, to the point of wanting to block them. But when your critical medication is out of stock for 3 weeks, all you hear are crickets. Nothing. Not an email, not a text, nothing. From now on, I will use my local Walgreens for my maintenance medications.

Optum filed our claim incorrectly and charged us in excess of $12,000 then tried to tell us they couldn't refund the money!! They said we had to get it from our insurance company even though Optum charged us and took the money!! It took more than 4 hours on the phone to get this resolved. Everyone we spoke to tried telling us they could not do anything...even though they took money that was not due to them. Had we not called about the 2 charges, they would have just kept the money! We had to fight for the money they "stole" from us!! How many other families are they doing this to? PLUS, they got money from our insurance company... absolute FRAUD.

I wrote a really bad review at first because they keep you on the phone for an inordinate amount of time. Aside from that, I suppose they're as good as any other online pharmacy. They often ask repetitive questions for a prescription that I was on with them for a long time and often their pre-authorization is unwieldy. They insist on talking to doctors and not practitioners, often for good reason and often otherwise. Make sure that all refills are automatic and some specialty meds are not.

With the recent news that Eli Lilly has announced an insulin cap of $35/month for insured individuals, our family was excited as our son has Type 1 diabetes and is insulin dependent. OptumRx does not accept the Eli Lilly value program discount and we continue to pay $4500 for 88 days of insulin. Our insurance company forces us to use OptumRX and Eli Lilly says you need to use the program if you have insurance options. We are $1500/month more than needed because OptumRX is not playing nice with Eli Lilly. The only thing saving us to doing something drastic (selling our house or quitting our jobs on go on assistance) is the out of pocket max of 6k for the year.

I don't even know where to begin. I am new to Optum RX. I have recently switched jobs and now have a different health provider. This is the pharmacy that they are affiliated with. From day one I knew I was going to have problems it started with one of my prescriptions that I had previously paid $10 a month for with my previous insurance. Now with this insurance the medication was $50 a month. Prior to me feeling the prescription I had called and spoken with a representative on the phone it was the first time dealing with a representative who sounded like they were talking in a bathroom at home. I was informed that the medication would be a 90-day supply and that it would be free covered by my medication two days later I received an email at my credit card have been charged for $150 for this medication. It took me more than three phone calls to get a resolution on this issue which resulted in me getting a refund for said medication.

I have only been with Optum for two months, and I am already done with them. Their app is awful & their reps are worse. I have had to call multiple times on prescriptions just to get the runaround. They say they are going to do one thing and never follow through. When you follow up with them, they have no idea what is going on…you’re getting an entirely new story about your prescription each time. It can’t be refilled, we don’t have it, etc. It’s infuriating. It’s like they don’t even keep records of communication. My medications are too time sensitive, and they have no sense of urgency. I have had to inconvenience my doctor, bc they cannot do their job. My doctor has had to resubmit prescriptions for me.

I am a prescriber. OptumRx seems to use denial of meds as feature in their business model. Example - patient stabilized on antipsychotic denied. PA submitted. Told would need to document failure of 3 other antipsychotics from a list first (definitely know several on list are much more expensive than denied Rx). Pt has failed 2 meds on the list. Trying a med and failing can cause psychosis and severe debilitation in patient's life. Tried to call provider number - 30 min and 3 transfers later - still can't speak to anyone who can help. This is ONE example. This happens a lot.

It's very unfortunate that United Healthcare is connected to OptumRX. I've received an injection twice a year for osteoporosis for 6 years (verified by DEXA bone scans), and OptumRX has denied the appeal. Looking forward to NOT doing business with OptumRX in the future.

My doctor ordered medication on the 28th. Eight days later it is just being shipped. It happens to be an emergency inhaler and I need it to travel. There is no confirmed tracking. I'm told it will be here in ten days but I'm leaving in 6 days. On the phone I'm speaking to someone with english as a second language with canned phrases like, "How can I make your day better" and, "There is nothing we can do." Horrible communication. If they were out of stock, they should communication that to the client so another option can be arranged. I was told I would receive it by today and now it is actually only shipped today and not even overnighted. I don't recommend using them as an option if you can fill things at a local pharmacy.

Have any of you spoken to the representative who is working from home whose got a very loud and vocal rooster? Yup, a rooster. I had difficulty hearing him because his rooster was louder than he was. I'm an animal lover, but come on really. I don't want to hear him continuously crowing and distracting my thoughts as I am attempting to discuss my order. I don't know what you can do to calm down a rooster at night. It was evening when I placed the call. I'm not sure what country the rep lives in.

Very dissatisfied. In addition, Optum RX medicine process is ridiculous. My doctor prescribes a med. then I have to OK it. Totally unnecessary. I do not want auto renew. They don't get it.

They have a lock on my blood pressure meds forcing Mail delivery, is not an option for me as I live in an apartment complex that has problems with missing mail and stolen mail, I can't even pay out of pocket for my blood pressure meds and have to go through a series of overrides and doctors' calls to get them filled often leaving me without my blood pressure medicines sometimes for a week, I cannot believe we now live in a society where Insurance Company can put a lock on your prescriptions that won't even let you pay out of pocket for them. They will cause someone Serious injury or death with this policy. It's only a matter of time.

OptumRx Home Delivery is a headache, nothing but problems every time you use them.. Now they're questioning my doctor's prescription, for a medication I've been taking for 2 years.. If my doctor send them a prescription, who is the the pharmacist to question it? The pharmacist knows more than my doctor???? Ridiculous!!! Very poor service.. AVOID!!!

It's insane that my pharmacy has my script, but Optumrx repeatedly denies my refills because the doctor won't call back. Sure, CVS can fill my prescriptions, at 5 times the cost. So, I go without what I need.

Optum has had website issues with erroneous pricing, for over a week I am told.... How does one agree to purchase something when the wrong price information is provided. Today I am told there have been website technical issues, but instead of informing customers, they just roll along. I see a $300 price for meds I normally get for about $13. I am new to Optum and after numerous calls, feel this was a really bad decision on my Insurer's part.

I really don't understand how this company stays in business. For me, this is also the most expensive drug plan that I could buy. Every time I try to refill a prescription there is another reason why it hasn't shipped. One time it was because they didn't have my credit card information (they did have it). Another time it was because the amount to be charged to my credit card was more than expected (but no communication about this until I called to see where my prescription was). This time around when their website send my prescription was pending (rather than shipped). After a week and two unanswered emails, I am told it is because they didn't have inventory of my prescription. Again, NO COMMUNICATION. It's like they don't understand that prescriptions are IMPORTANT to keeping people alive.

I deeply regret attempting to transfer our prescriptions to Optum Rx Home Delivery. A month later, we still do not have our prescriptions and I am frustrated after spending hours trying to correct what they cannot do. It is convoluted and difficult to speak to a human through their 1-800 numbers. If you manage to make it past the automations, a rude, curt and insulting customer service agent awaits. I've spoken with the same agent multiple times now but have yet to speak with a pharmacist. Although I had existing refills, the insist I do not. They claim to be unable to verify meds through my doctor, so I called my doctor who immediately sent new prescriptions. They still deny having them. I hold no hope in being able to now transfer them to a more dependable service.

My clinic made an order for fertility drugs a week ago. I received an email from OptumRX that my order is being processed, so I expected the delivery. Nobody ever called me. A week later, when I need the medication, it turned out nothing was sent and the order was cancelled. They say I should have called to confirm the delivery. But how was I supposed to know it is I who needs to call when the order is there? And why did I get that email about my order being processed then? This is so confusing and frustrating to deal with a pharmacy that can't even reach out to you when they need more information.

1. OptumRx will update your online refill preferences without your knowledge nor will they tell you after the fact. This is so they can send you one you don't need and bill you for it. Since its medications, you cannot return them.

I have been attempting to transfer my prescription to OptumRX for 2 months. I have spent several hours on the phone with them and have had no luck thus far. They have refused to do a second override with the local pharmacy, and have insisted I wait more days without my medication. The first representative I spoke with was rude, combative and continued to speak over me while I tried to explain my situation. I then requested to speak with her supervisor and was placed on hold for 20 minutes. I do not believe I was actually transferred to a supervisor, but merely another phone clerk. So very disappointed with my company's decision to use OptumRX, and will voice my opinions at the next meeting.

I am on United Health Care Medicare, which I am very happy with EXCEPT they are connected to OptumRX! Have been using Optum at least 3 yrs, probably more, I try to forget!! All of my scripts are 3 months, which To my knowledge is a max of 93 days. They ship more often than that, consequently I have almost a yrs supply of my meds on hand, hey Medicare pays so why should I care? That's about the only thing Optum and I agree with!

First, I work for a company that handles health and welfare and pension for a multitude of companies belonging to unions. A lot of them use OptumRx for their prescription manager. As an someone who used to communicate with this company on a daily basis, I felt inclined to do this review as I am now under their prescription plan through my employer. First, it takes forever to get your first prescription filled. I waited over 45 minutes while CVS tried to get my first medication filled. That was a very common complaint when I was taking calls regarding member's medication. Doesn't matter what pharmacy it was, it always took forever.

I have no choice but to use them because they're the prescription plan offered in conjunction with my health insurance from my husband's work. However- they deny A LOT of popular medication, including certain birth control like **. They don't care about your medical history, if you've been on a medication for years, etc. They just deny deny deny. It's like that movie The Rainmaker. They want to deny until you die. I'd be interested in whether they cover/approve male ED medication though. I just had another medication denied that my doctor has to appeal. It's ridiculous. You pay for insurance but then they deny the care your doctor prescribes. It's all about the dollar for them.

Dermatologist sent prescription that I need. Other medicines don't work for me. OptumRx cancelled order. I called to find out the reason. The representative ordered the medication once again. Then, several days later I received a letter of denial. I spoke to another representative. She asked if I was told the medication needed prior authorization. No. Now, I must wait until my doctor's 'prior authorization department' contacts OptumRx; a process that takes another 5 - 7 days. It's already been 10 days. Do not trust OptumRx. Review every detail when a prescription is written or you may be sorry. I certainly wish I could change pharmacies, I'm stuck with OptumRx.

I’m not convinced how good the quality is. The pills I get from here are smaller and my body does not react the same way it used to from the same medication from another pharmacy. I would love to know what others think.

I have used this pharmacy for many years. It wasn't bad several years back. However, now, their phone system is often dysfunctional and they blame it on my phone, which is working well. I keep trying and trying to pay a bill online, and I have tried about 6 or 7 times and each time I encounter some obstacle. The bill pay feature has glitches in at and makes it almost impossible to just pay a bill. Paying a bill should be simple and painless. I am not able to pay by telephone, often, and going around in circles to pay a bill is so maddening, it really can ruin one's day. A bit of an attitude from customer service, as well. Be sure to keep good records.

I’ve received my prescriptions by mail thru OptumRx since 2017 and service is getting progressively worse. From getting messages my address is incorrect (it isn’t) to holding prescriptions back despite insurance coverage in full. It’s been more than 2 weeks since my Dr ordered a new diabetic drug for me. Three calls to find out the hold up and two different “reasons” given. This is the same issue I had with them in another state. I rely on my diabetic meds and the issue is originating with OptumRx. I am fed up and having all my meds transferred to another pharmacy I can depend on.

On a scale of 1-10 Optum RX is ZERO. As it is not the rating scale I am reluctantly give one star. Won’t go into the four days of texts, email’s, phone calls and sordid details. Optum is owned by United Healthcare. Together they contract their customer service to some foreign land on the other side of the world that has not a clue what customer service is. Yet, this provider of HEALTH and PRESCRIPTION services and products is beyond incompetent. The employer United Healthcare handcuffs their representatives to provide even a minuscule modicum of service to clients who are ill.

I used them for years and now I am getting unordered RXs and they charge me and want me to go to all the trouble to fix their mistake. I will not be using them again. I suggest anyone other than this company.

Have had MD send in RX x3 and they still have not got it right. This is absolutely the worst mail order pharmacy that I have ever dealt with. Their phone tree is horrible, they continually blame the physician for what would be their errors. For example, they were trying to say they had two prescriptions with different prescription instructions but one was an old one and one was a new. They didn't get the new one superseded the older one.

Their Achilles heal (the weak point in their system) seems to be an inability to promptly handle receipt of prior authorizations. Strangely, their entire staff appears to be aware of this as evidenced by a variety of blame they spread around when they are late on filling a prescription or refill. Typically, first they will claim your doctor never submitted an order for the refill. When that is proven incorrect they will claim you do not have insurance. It goes on and on like this. Next, they claim you must have a different specialty pharmacy --not OptumRx. Followed by, "your prior authorization was never sent by your doctor" (it was), followed by, "the faxed questions were never faxed back by your doctor" (they were), Then it starts all over again. Meanwhile I am over a month overdue on taking my meds.

This company is inept at best. 3 times now in the past 7 years I have had an issue with billing that has caused me to miss my medication for months at a time. I’ve spent over 40 hours on the phone this month trying to resolve an issue and get my medication.

I am a Medicare Part D. Express scripts, the last pharmacy, was horrible. Once they cut my prescription without telling me. When I asked why they claimed my Dr. had taken me off the med without telling me. If I do not take the med I croak. My Dr. had not taken me off the med. I’ve only had to deal with Optum twice, and both times they were great. I don’t think it took more than ten minutes to resolve my problems. Not once did I feel a need to scream at them or threaten legal action. They also appeared to have competent staff who were fluent in English and understood what I was telling them.

Optum is denying much needed medication due to cost. They are telling doctors as well as patients what cheaper options to use irregardless if these medications work for the patient. The medicine I have been denied is the medicine that I have been taking successfully for over 12 years. Optum has decided I need to try some pills instead of the biologic I need. Those pills didn’t work 12 years ago so using them now will only prolong my pain. I have been in remission from Crohn’s disease only with the biologic **. I’m starting to come out of remission and I’m scared that I won’t be able to go back and end up with surgery or death. I am 67 years old and have worked for the past 30 years in healthcare. This is a horrible, painful way to live the last portion of my life.

Optum Rx is horrible. The worst pharmacy ever. If you need medication don’t use them. They lie and don’t send out the medication. I am going to change my insurance next year. I am not going to use United Healthcare or Optum RX

I do not appreciate customer service telling me one thing and finding out that was totally incorrect. I had an order returned by USPS and after several days of calling got everything from it's going to be delivered the next day, to it's coming soon but no one has the correct tracking number. I hope that management reads the complaints from Consumer Affairs just for the last year. I will be pushing this complaint to the Attorney General in the State that OptumRX has their corporate licensing. If someone complains there are many more complaints that most didn't know how to file a complaint.

Ordered 4 medications, first they were ‘cancelled’ then reentered & ‘processing’ after 1 week. Then, the shipping dates were incorrect. Finally got 2 of meds, but 3rd is ‘on way’. AND, after 10 days & 4 phone calls I got an email saying most important med was ‘out of stock’ with NO expected available date. UHC does not provide any other on-line pharmacy option, so must order from more expensive local pharmacies. Pick another place than OptumRX.

It has been over a month since my physician prescribed my medication and I still don't have it since Optum won't fill it. They wouldn't work with my regular pharmacy so I had to have the script transferred. I then went to pick it up at the new pharmacy only to find out Optum needed prior authorization. I don't know why Optum didn't mention this to me during any of the four times I called them to try and get my Meds. They've put my health at risk by making it so difficult to get my medication. I've been without my Meds for over a month.

I was on a payment plan with this company. I paid the balance. 2 months today they took an extra payment out of my bank account. I have been calling them since the day of the withdrawal and today I am told I still need to wait 2 more months before I get a refund.

Updated on 04/17/2023: Customer service has been consistently bad, from getting contradictory information with every call affecting my payment methods and shipping delays, being disconnected, unable to find costs of medications listed anywhere (purposefully hiding price gauging I assume). I have spent over an hour daily calling Optum for the past almost 2 weeks during this process and it has been the biggest stressor of my IVF process so far. Mandell's Pharmacy sent my meds correctly after filling out one form at a quarter the cost, and delivered within one day of being ordered with a detailed and clear cost breakdown every step of the way. Try to avoid them as much as possible, by far the worst Insurance company I've had the displeasure of being a member.

They Do not follow doctors instructions. Instead of contacting us concerning the prescriptions, they just cancel it and don’t let us know what the problem is. My prescriptions were called in on the 13th. It is now the second of the following month and I still haven’t gotten them all. With diabetes this probably isn’t the most desirable.

I cannot believe this mail order pharmacy is for real. After denying coverage to fill my prescription I was told if they would supply it to me at the cost of over 10,000 dollars for a 90 day supply. Costco filled it for $188.67 which I paid of course out of pocket. My wife was told they were out of stock for her script so go back to the doctor and get a different script. SERIOUSLY? Being forced to this new coverage plan by my company from Express Scripts, I only hope they are saving a ton of money because as the old saying goes, you get what you pay for and trust me it is almost nothing with OptumRx. Apparently Patient health is now a secondary issue as it appears OptumRx succeeds Doctor's orders. Pitiful!

I take ** to try and prevent a breast cancer recurrence and have to fill it through Optum Rx. The stress of filling my prescription with this company is unbelievable. I dread when it is time. For many months I would have to call because the online ordering didn’t work. Each phone call is the same annoying lady with a heavy accent who makes you repeat information incessantly, even after having to enter it before you even get to speak to her. She puts you on hold multiple times and repeats questions. It’s a ridiculous amount of time spent to fill one prescription. She even asks how many pills you have left? She refused to hang up the phone for 45 minutes because she knew I was upset so I was unable to leave a review even though I agreed to do the survey at the end of the call.

To say that I'm frustrated would be a vast understatement. I have been trying to get a prescription filled since 02/07/23 & today is 02/24/23. I understand that certain medications require prior authorization, however, there has been a lot of back and forth and poor communication. While all of the representatives that I've spoken to have been extremely polite and cordial, that doesn't erase the fact that I've had to call to follow up more than 10 times in 17 days. I constantly get text messages from OptumRx with delivery date of when my prescription will be received, yet when I look online it shows canceled.

I get pain medicine every month. Have to get a new script from my doctor every month (state law). They have been out of stock, when I call the Foreigner on the phone had no clue as to why I was so upset. I changed to mail out to make my life easier, but OptumRx makes everything difficult. They will try to overcharge you unless you catch it.

I have had a kidney transplant, and every single time I have to get my life saving prescriptions it's a fight. 4-5 phone calls from me, from the nurses etc. They once charged my card on file for $350 on a med that is covered, and the previous two times was $10. No communication at all. I can't describe how horrible of an experience it is to deal with these people. I've had to scramble to get meds in my hands that would prevent rejection and possibly death. And every single time you call them you have to start the whole process all over again. To be honest- with them my meds are $25 for a 90 day supply. I can use GoodRX and pay $100 for the meds, and that may be a bargain, because this hassle is just NOT worth it at all.

Our Company switched to use OptumRx to save money, so I did not have a choice to use them. From talking to customer service advocates I noticed they do not have a clue about medications. I placed an order for 90 day supply cream and received 1 tube only (marked on the tube) for 30 days. Representative blamed the doctor for not spelling out "3 tubes". Optum RX is like a scam company. They hire people from the street and do not even bother to give them several hours training how to read prescriptions and some overall view about medications.

I was denied my life saving anti-viral medication due to the cost being too high. I had been having this medication filled via Optum Specialty mail service for over 2 years without cost issues. After repeatedly receiving the medication late, risking missing a dose which could render the medication ineffective, I requested to fill the medication at my local Walmart Pharmacy.

2 years I have been with United Healthcare/Optum Rx. Almost every time I needed to have a script sent there was some issue. There is absolutely no convenience to mail order w/ this company! And to contact this company to resolve problems will be hours on the phone and continual passing of the call to someone else. I hate this mail-order option. Trust me when I say if you depend on medications and need them monthly please be prepared for constant disappointment. I left UH for my sanity and found a better plan in Geha. Geha's rx plan is so much easier to plan with. I realize no plan is perfect but please please be aware that you will be disappointed and sorry to have joined w United Health/Optum rx.

I agree with the last several reviews that I read. Nothing but aggravation dealing with OpRX. Just paid $38.67 for a 90 day supply. Walgreens is $16. GOODRX IS $7.85. Thought I was supposed to save money by using mail order, 90 days. 6 months and not one good thing to say. How do they have a 3.5 star rating?

I am a diabetic, with stage 2 CKD and one kidney. As of 1/1/23, Optum required a prior authorization for **, a medication I have been on for over a year with excellent results. When my doctor sent the prior authorization request to Optum, it was denied because they didn’t answer why I couldn’t take **. While my doctor has provided this info in the past, apparently Optum doesn’t “store” this information. Also, they needed to let Optum know that this medication was not for weight loss alone. Again, diabetic with 1 kidney and stage 2 CKD.

Today I spoke with an incredibly kind, compassionate, and encouraging, representative in the Specialty Department at Optum Specialty Pharmacy. His name is Victor ** (**). I attempted on three different occasions to do the survey after the call and kept getting disconnected. I am so compelled to share my experience because this man is an absolute GEM! I haven't received customer support like what he gave me in YEARS.

Worst pharmacy my insurance can go through. I'd rather pay more somewhere else to get my meds. This pharmacy has call centers in India who does not understand or know how to process orders. They make everything and I mean everything hard. I refuse to use them even if I have to pay $10 to $20 more at a local pharmacy. It's a matter of life and death for some people I just don't understand why our government is still even letting this company operate. Shut it down before lawsuits happen!

Would leave zero stars if I could. Terrible experience. Have this insurance through my workplace and it is impossible to get anyone on the phone, impossible to change doctors, impossible to do anything online and most importantly, impossible to get appointments. I am ready to cancel and risk having no insurance at all, which I'm sure will feel similar to this situation.

It would appear that the company has intentionally done everything in their power to frustrate customer inquiries. All 800 phone numbers direct customers to the Philippines, where you get someone who can barely speak English. If you ask for a direct number to a U.S. advocate they won’t give it to you but offer instead to transfer you. They put you on hold, and after long period of time transfer you to a U.S. representative. All of the security information that you have entered into the system has to be re-entered a third time. No one will provide you with a last name or employee ID so when you get cut off, or the information they provide proves inaccurate, you have to start the whole process over again. If you request a call back from a supervisor, it never happens. I used to blame it on sheer incompetence but I am now convinced that it’s intentional.

The worst part of being diabetic, is having to deal with OptumRx, and I don't have a choice since they handle my insurance mail order pharmacy, so I have to go through them. There isn't a single request, or task that they can do. Every month I have to jump through the same hurdles to get my prescriptions, and even when I managed to get it through a different pharmacy like CVS, they have to process the claims and of course they make things as complicated as possible. The worst part is; they don't care. I would be running out of diabetes supplies because of them not being able to process orders, and I have to keep calling every day to speak to a new agent who would tell me that they don't see an order/request although they see I called, and I keep going through that every day, with different agents and escalation teams until I get lucky to get an agent on the phone who knows what they're doing.

I am a United Healthcare customer who recently began receiving calls from OptumRx, which turned out to be subsidiary of UHC. The business practices of Optum Rx verge on harassment. They do not identify they are with UHC. They claim they are working with my Dr. They called 7 times in 5 days from different unregistered phone numbers and would not stop. They ask for personal identity information without saying they are tied to UHC. As my number is both personal and for my business there was no way to ignore each call. Finally, I called my Dr. who informed me that OptumRx was part of UHC and there was nothing my Drs office could do. I called UHC and told them that if the calls did not cease and desist immediately, I would be changing providers. Whomever heads OptumRx should be ashamed of their spammy tactics. This is no way to run a business or build one. I would not do business with Optum if they were the last pharmacy on earth.

I switched to OptumRX a few months ago because they said that it would be more convenient to have my prescriptions sent from them directly to me and I could also get a 3-month supply. It has not been convenient at all. Every item has been a fight to get filled. Auto refills cancelled for no reasons and I have had to call on each one multiple times just to get my diabetes meds. The last straw was my latest prescription was ordered 2 weeks ago and needed a prior authorization from my physician and was provided. 2 days later the order disappeared from my account. I called and they placed the order again. Once again it just disappeared after a couple of days. Called again to place the order a 3rd time.

Unfortunately, since Nov. 2018, our family has been forced as CalPERS retirees to use OptumRx for our meds needs, mostly via their mail order program! Horrible service, slow to process and mail orders, will cancel and/or combine Rxs as they see fit, without prior notice to patients or ordering doctors! OptumRx is a United Health Care company that CalPERS selected, even though we have Blue Cross of CA health insurance. Save yourself aggravation and choose anyone else!

This is an addictive med and as of today, Dec 7th, has not been delivered yet. This is the LAST time I order from them. I have experienced severe withdrawal because of their irresponsibility and carelessness.

OptumRx has been the worst experience I have ever had with any pharmacy EVER! AVOID AT ALL COST! They are affiliated with United Healthcare for their packaged group plans. UHC should be ashamed to bring such a garbage pharmacy, with the worst computer network and customer service people in the world, to their customers! For over a year I have dealt with incompetent customer service reps who say they have taken care of something only to find out that NOPE, I’ll be on the phone AGAIN trying to straighten it out. If it says it’s simple on their website just assume it will take you months of back and forth and escalations to get it right. Pricing is inaccurate and may change from day to day by $20 or more for no apparent reason.

I have been waiting for my ** for a very long time now and every single time I call them they say they are putting it on the priority list. In the meanwhile my sugars have been high and it is affecting my kidneys because I have kidney issues. They do not care about other people's health.

I am slightly hard of hearing and can not understand many of these women representatives. What’s worse is today she could not understand me. When you’re ordering medication with long horrible names, you MUST Be understood. Spelling it made no difference. “F”, “S”, sound the same. And how about “G”, “T” “D”, “E”, all sound the same to someone who’s first language is not English. Usually, I don’t care, but, when you’re talking about medications, it can be deadly serious.

After a week of trying to get my medications fill I gave up. They took a week to get the fax. They told me it takes 48 hr to receive the fax and they never did fill my scripts. I left and will not ever get my medications here. I suggest you do the same if you are thinking about using them.

They have issues integrating customer information across their network and automated customer communications. They also provide poor customer service. Operators aren’t professional or skilled. I think they also allow them to work from home or use their personal phones during work hours. When I was connected, she was speaking casually to someone in the background. I also heard her whisper, “I’ll call you back. I gotta go.” She also complained about the company having to make operators change their passwords and it’s a pain to remember them all. That should be a good thing when you are dealing with PII and medical information!

I recently switched insurance to United Healthcare and since United Healthcare owns OptumRx they told me that I could save over 30% if I used the Optum Rx instead of CVS. So I decided to transfer my prescriptions over. I am having issues they keep running out of 1 or more of my prescriptions I take 3 prescriptions they are 2 migraine pills called ** and ** and a high blood pressure pill called **. And they are all common prescriptions and 2 of them are in the top 100 drugs and the 3rd is 119th so they should be widely available as millions take them. But OptumRx keeps running out of them and they always take 1 or 2 weeks to get them and then another week to ship the pills out. I will no longer use Optum RX and instead use CVS even if I pay more.

On 10/2/2022 - I received an email reminder for my annual that was weeks prior on 9/21/2022 which I missed. On 11/14/2022 I waited over 40 min to speak to someone about a tick bite - no call back after speaking to someone who sent a message. My Pharmacy contacted them for a refill. As of that night no response. On 11/15/2022 on hold, still holding 44 min to call in for a refill. Still no one has picked up. This new company that took over caremount medical is DISGRACEFUL! No co makes you wait 45 min to call in a refill, never calls back on an emergency and sends reminders 2 weeks late. DJ

ACSHIC switch pharmacy management from Express Scripts to Optum RX beginning July 1, 2022. Since that time Optum Rx has been nothing short of abusive, incompetent and the most horrifying medical company I have ever dealt with. I have taken several medications, all generic, for many years. Optum RX began by denying ALL my medications. It took 3 months to straighten out my prescriptions because Optum RX apparently does not know that when a Doctor writes on a prescription "substitution Permissable" that the medication can be filled with a generic form.

When my United Health Plan told me that they wanted me to get their prescriptions filled by me through an online entity called OptumRX, I was agreeable. When OptumRX made mistake after mistake, I tried to get free of them and go back to my local pharmacy, but there were critical medications to transfer. OptumRX is less competent and more mistake-prone than I could have imagined.

We've had nothing but problems ever since we had to switch from Express Scripts to Optum Rx. They call constantly, always in the morning before I'm even awake. They've called me at least five times in the last week. The messages they leave rarely include any actual information, forcing me to call them back and wait on hold until a dazed and confused employee speaking indecipherable English finally picks up. Usually they call to tell me that one of my meds is out of stock, despite my having told them repeatedly that it isn't urgently needed and I'll wait until it becomes available. That medication has been out of stock for months, and they have no idea when it will become available (maybe never, who knows?), so they just call periodically to wake me up and make sure I know they still don't have it, just like they didn't have it yesterday, last week, or last month.

I can't stand dealing with this pharmacy and I am disappointed that my employer kept this insurance. Another year of headaches and dealing with trying to get medication on time if at all. Worst pharmacy ever and worst customer service.

Was forced to use them due to employer. 1 prescription excluded so I will no longer use it. Even if I have my doc fight for it will still be outrageous. Have used this for years. Even the alternative they want to force is outrageous coverage. Went from great coverage to this garbage. Might as well have no insurance. Stay away from them if possible.

My Dr. suggested an Insulin to replace one that seemed to have stopped working and she gave me a sample pen to try. It worked so I asked for a prescription. Six days later, I get a weird phone call which seemed like a scam and I couldn’t talk to anyone. The recorded message was that I was denied. It kept hanging up on me so now I have to guess they refuse to fill it? When a certain Insulin works, it should never be denied since it can mean life or death. I don’t appreciate how this was handled! It happened to me 7 years ago and I was forced into taking one that didn’t work as well. I guess they like rejecting medications that keep you alive and feeling normal.

I have had nothing but troubles since my insurance changed to Optum Rx. When first brought on, they were clearly in their infancy of development without a fully rolled out website, had challenges getting Rx filled, and call center in foreign country whom couldn't understand my requests (no to mention the chickens in the background). Recently they did a system change and didn't migrate user data so all insurance info and Rx info and past orders was lost. This seems so amateurish on their part and could have major implications for someone's health. They need to get it together. I wish companies would push back on United HC to stop trying to run their own Rx pharmacy. I never had problems even close to those with Optum with pervious Rx providers.

This pharmacy has been the worst from day one. After many calls trying to resolve the issues we were having we decided to cancel everything with them and go with our local pharmacy. I called OptumRx for what I hoped was the last time. I told them to cancel all prescriptions and take off any automatic orders for all prescriptions. A couple days later we received an email from them saying a new order was being processed. What???? When a company treats you like a dollar signs instead of a human being you know it’s bad. If you can just avoid this pharmacy altogether. They are not in it to serve you but only serve themselves.

I have been trying for 3-4 months to order prescriptions from this company. I told them right upfront that my primary insurance is BCBS and secondary is UnitedHealthCare Medicare, and they directed me to someone who took down all my information. I have gotten and replied to many refill reminders, each of which was summarily denied. Finally yesterday I was told that they cannot fill prescriptions unless my primary is Medicare. I could have saved myself lots of time and aggravation if they had just told me upfront. There may have been a language problem between me and the agent. In any case, at least a dozen phone calls and countless texts and emails later, I will never recommend this company to anyone.

I have been a United Health Care AARP Medicare Member for many years. This week I decided to try their home delivery (Optum RX) on two new long term medications. After two days my MD had not been contacted for the prescriptions though Optum said they had sent requests twice. On initial online visit to their site the prescriptions were of 0$ cost to me. I called twice to find out what the hold up was with the request and verify the cost was 0$. Their representative confirmed the cost was 0$ again and for as long as I am on the medications. MD finally called Optum to submit the prescriptions. I checked again to make sure progress was being made.. price went to $120 on one and no available price on the other. I could get both from GoodRX for $22 each. Nobody could/would explain how it went from $0 to $120 and it was a mistake on their part. How many people are getting bilked by this company into believing their prices are lower than pharmacies.

If I could I would give them negative stars. This company is like dealing with the mob. I have had migraine since I was 8 years old. Been on every medication under the sun. 3 years ago my Neurologist gave me ** to try. For the first time in almost 30 years I was migraine free. Even on multiple medications I had constant migraines before. Was taking so much ** and ** that I developed 7 ulcers, been hospitalized, missed work, etc. ** basically did a 180 on my life. But now, every time I try to fill it I have to battle OptumRX. 3 days after I got my prior authorization approved by them they "removed it from the coverage list". Went to refill and was told, "We need medical history of medications you've tried, how many migraine days you have, oh and there's a new medication out so you will have to try that first."

Optum is exactly the opposite in my experience. Home delivery is awesome. I will not go to junk stores or buy drugs on Amazon. I pay most of the $0. So people come on here to bash this company but the folks who I have dealt with have been very very nice. You have a choice. But do your homework. You get free delivery and get your drugs through a reputable, verified by Medicare. Amazon is not responsible if your drug is a fake btw folks.

United Healthcare owns OptumRx. The drug coverage steers customers to mail-order drug delivery or... pay approximately 30% more from a local pharmacy. BUT -- expect it to take two to three days for the prescription to show up in your medication list and then another 7 to 10 days for the delivery. This is not a one-time occurence. It's standard operating procedure. I've used other online pharmacies before. OptumRx is by far the worst.

OptumRX is part of UnitedHealthCare. It is not an independent company. I see someone else has had the same experience. A refill on a medication has come back as "Out of Stock". What? This is a pharmacy! The medication does not require special handling, shipping or storage. A complaint to UnitedHealth Care resulted in a call to OptumRx and notice that it could be weeks or months. Checked into "Preferred Pharmacies" in the area and, on the first call, one said "no problem" just have the doctor send a prescription to them. Did that and had the medication 2 days later (that includes calling the doctor's office, getting his OK the prescription, sending it over and our time to pick it up). FLASH! They charged less than OptumRx!! One more nail in their coffin.

I strongly dislike dealing with Optum Rx. When my doctor issues a new rx they do nothing. I call them and ask where it is and it's never processed until I call and bug them. Why wouldn't you process it as soon as the doctor orders it? I have my payment information on file so they can process payment when the rx is filled yet the next time I go in to order something they want me to pay $75 for the previous rx.

Prescription prices through Optum are higher than out of pocket no insurance price through Costco and Amazon. Customer service is completely inept and misleading. Avoid this company. This is not a benefit, but a detriment to your health!

Been with United Health Care for years, along with OptumRx. Been having nothing but troubles with these folks at OptumRx. My doctor issued 4 new scripts with instructions to ship all at the same time, but optumRx cannot for some reason handle that simple request. United Health Care has even stepped in, but Optum just cannot seem to get this correct. Always some lame excuse. OptumRx is without doubt the worst company Ive ever dealt with. Simply shameful. The folks who run this company need to be fired/replaced/gotten rid of. Sure wish my employer would switch back to Kaiser Permanente....At least they can correctly respond to simple requests. OptumRx needs to be ran out of buisness. Simply terrible...

I recently moved from MD to CO and changed insurance, and OptumRx is UnitedHealthcare’s preferred pharmacy. Since beginning to fill my prescriptions with them in June, they’ve been a total disaster. Each time my physician sends in a prescription — a physician I’ve seen at least once a year for 12 years — it is held up for several days because some assembly line pharmacist wants to know why a physician in Maryland is sending in scripts for a patient who lives in Colorado. It’s as if they think that people only see physicians in the same town or state in which they live, and if they don’t, there must be something amiss. Don’t they realize that people travel from all over the country to see specialists in other parts of the country, and those physicians prescribe medications? It’s as if they think that when a person relocates to the other side of the country, they have already seen a new physician.

I have never experienced such ineptness as OptumRx! I don't personally have to go into detail - just read the plethora of 1 star reviews for yourself. I am to the point of blowing off any savings this company may bless me with and start filling my prescriptions at my local pharmacy from now on. This company can't get ANYTHING right. They even send links to their own website that are bad paths. They're so horrible I wouldn't be surprised if this company was based in a third-world country. Unfortunately, United Healthcare, which is pitiful enough on its own, is in lock-step with OptumRx. People on Medicare don't have a lot of options. I feel especially sorry for seniors who can't maneuver within the confining shortfalls of these companies.

Recently retired and thought I had to use Optum RX because of my Medicare plan. Quickly realized that the generic drug I have been taking for 10 years was $131 for 90 day supply at Optum and that I can get the same exact 90 day supply at local grocery store using Good RX discount program. It is disgusting that Optum is overcharging poor sick people like this. Please note that It doesn’t matter if your insurance tells you to use Optum…download the GoodRX app to check their prices at Kroger, Albertsons, etc..or take your RX to your local pharmacy and instead of processing through your insurance ask them to process through Good RX program and I guarantee you it will be cheaper 90% of the time. They are a despicable company!

I have submitted 2 claims to this company on medical insurance medication coverage. Ironically, (My wife is an RN here in Massachusetts) I recently retired and changed health care providers to my wife's medical plan coverage.. OptumRx.. :-( Unless I am missing something, in today's electronic age, why you need to submit claims the old fashioned way via snail mail.. Yes US Postal.. Trying to find the reimbursement form on this company's website is a joke.. couldn't find the form and had to call customer service which sent me a PDF attachment of the form. It's now been 2 months and I have yet to be reimbursed..

I received a text message every day for 2 weeks telling me to refill my prescriptions. I finally went into my account and placed the order, only to be told later that same day via a text message that my prescription couldn't be filled because they were out of stock. It's 2022, big data is everywhere, and this company cannot connect its warehouse with its refill information. There should have been an out-of-stock message on my account for the refill. Ridiculous. This company needs to get with the program.

Updated on 08/05/2022: I had a medications on order. Now they canceled them and I called them and they said I need to keep ordering them because it's not going through but I get a confirmation that it's being processed but they delete the order. I have tried this 3 time and same thing and phone service is just as bad.

I am a physician that interacts with this company in 2 ways. I have tried to have my personal prescriptions filled through them and I have tried to obtain coverage for some of my patients. They attempt to avoid fulfilling the responsibilities to patients by impeding physicians and nurses as they try to get approval for their medications. They have requested records documenting need which were sent to them. There was no response to those. They subsequently have taken me through an arduous process to get to an actual pharmacist.

They shipped my medicine to an address from 5 years ago. I have changed and received orders at my new address for over a year. Customer service lies and says they are resending. Only to find out when I call back there is no record of my call. ALL LIES. I'm stuck and don't even know where to go because I'm forced to use this crappy company through my employer. Don't bother calling them as they are full of it.

These people have no idea what they are doing! I would definitely go somewhere else but it is my insurance choice pharmacy. Using them save me a lot of money. Just like the review before this one, I have made so many attempts to get a problem fixed. Every time I hang up I am told it's taken care of. Just to make the next call and find out it is not. They have sent a 60-day supply and charged for a 90-day supply. I was told it was the way the script was wrote. I called the doctor and it was wrote for 90 day supply and 3 refills. So basically they have stolen 140.00 from me. I was told too bad basically. I wish there was somewhere to report these people.

This has got to be one of the most incompetent companies I have ever dealt with. I have MI Medicaid. I tried to set up a specialty medication account for one of my meds that I needed transferred from Specialty Walgreens and after 1.5 hrs on the phone we got it set up. I then needed a nonspecialty medication set up and the lady gave me a number to call for that department. I called and the lady on that line put me on hold for 40 min to try and reach the Rite Aid I needed it transferred from.

This is hands down, the ABSOLUTE WORST excuse for a business I have EVER experienced. They cause nothing but problems with delayed shipments of medications and incorrect charges on my credit card for hundreds of dollars. Don't even bother contacting customer service because they will lie to you and tell you that they are handling the matter, only to find out - nothing was ever done and there is absolutely NO record of previous conversations when you call to follow up. I am not surprised how many people have had the same experience because it is truly unbelievable how HORRIBLE they are. I hope to never deal with them again.

My mother has been on OptumRx for 1 year. It has been a nightmare trying to get the pharmacy to call the correct doctor and fill her meds. Just when I think the issue has resolved, I get another email or phone call. I’m told the problem has resolved. It hasn’t. I have talked with them 6 times! Today I got a call saying the MD refused to fill my mother’s prescription - again, they sent the request to the wrong MD! This followed up with telling me OptumRx have no insurance card for her. (They have been using the card for the last 6 months! It doesn’t renew until 01/01/2023). This company has a very poor reputation and I understand why. It’s a shame that it is connected to UnitedHealth Care. Needless to say, I’m moving on. Paragon, here I come.

I love my infusion nurse, that is the ONLY reason I stay with this infusion company. Their billing is chaotic and confusing, even they are confused by it when asked to explain it. I make monthly payments and had a remaining balance under $200. They began calling me before a month had transpired from my last payment to them and called me up to four times a day every day. It was incessant and ridiculous especially because this was my final bill with them and I had a solid payment history. Talking to anyone on the phone there will result in transfer after transfer and employees as confused or more confused than I was. Plan on AT LEAST 20 min of your timed sucked from your life anytime you call them for ANYTHING, even returning a call to a particular person with an extension will be a fiasco.

Optum Rx is hands down the WORST company I have ever dealt with. I suffer from chronic migraines and need my BOTOX injections.They will NOT release my meds because I have not paid yet. However; I have called them 43 times since April asking for my bill so I can pay. Every day they say it will be here tomorrow.. blah blah.. Still NO bill and my next injection is July 5th and they will not release my meds. They are horrible to deal with. They can't understand me and I sure can't understand them. It's a JOKE.

My husband's employer forces us to use this company for maintenance medications for the last four years. They have repeatedly canceled prescriptions on me even when my dr has said I need them. They decided that I just don't need them anymore and will no longer cover them. The latest is my thyroid meds. My dr called them in to be renewed with 3 refills. I go to fill them (I have 2 separate scripts) and they tell me my dr canceled them on me. My dr did not. She renewed them. They do not care at all.

Once again OptumRx has proved to be the worst on customer service. I got double billed $250.00 twice and the Company never contacted customers to tell them. This continues to happen. Don't allow them auto refills or keep a credit card on the system for them to bill at will. You will get screwed!!! This happened 3 times in one year.

I had to give them a star to write a review. That’s giving them too much credit. I’ve been trying to get a medication since December, 2021. I’m beat up, and worn down; an intentional tactic by Optumrx? Optumrx has lied to me, many many times, made excuses, given me absolute wrong information, and continues to cause a huge deal of frustration and stress. But be alert. They can provide prescriptions for very expensive drugs, which are NOT flagged as Auto Refill, and charge my credit card. Those surely are processed in a mighty quick fashion! They’ve even made notes on a prescription, faxed in by the dr., and claimed my dr wrote it. (I had a copy from my dr, luckily.) I have a lot of empathy for the elderly who have to deal with them. I’m sure they just pay the bill. This is wrong. This is cruel. I’m probably going to have file a complaint with our State Insurance Commissioner to help, and hopefully they will investigate.

My daughter has PTSD from when she was assaulted and tortured as an eight year old. Our insurance requires that we use the OptumRx mail in prescription for maintenance medicine. My daughter started the process as soon as she found out, over a month ago. She ran out of medication three weeks ago. As of this writing, we still do not have the medication. Every time my daughter calls OptumRx, they say they are waiting for her doctor to send them requested information or they just say they don't know??. We know for a fact that the doctor's office has been trying to communicate with OptumRx and providing everything requested; but the doctor gets a similar run-around or OptumRx claims they have not received requested information after the doctor's office has sent it.

I got stuck with this company due to an insurance change. My husband has been using a different mail order Prescription service for years without incident so I have been absolutely dumbfounded with the beyond ridiculously poor experience I have had so far dealing with this company. The phone reps have provided incorrect and misleading information and it has been a battle to get them to contact my retail pharmacy to get my prescriptions transferred. My experience has been so bad, I am already shopping for a different Medicare Insurer for next year.

We've been trying for 2 months to get a medication - required to life - from OptumRX. We've asked repeatedly for them to either ship it (never happens) or send it to CVS so we can pick it up. They claim they have repeatedly sent it to CVS, but this has not happened. CVS even checked all surrounding stores in case of a mistake. They have never received the medication. I would like someone to contact me if they know of legal solutions we can take to expedite the process.

They do not cover most diabetic supplies. Only one brand name is covered for each type (basal insulin, bolus insulin, CGM, etc). They prefer Lantus for basal, humalog for bolus, and dexcom G6 for CGM. All are very expensive. Much cheaper biosimilar drugs (insulin lispro or semglee) are not covered unless you get a prior authorization, and even if you do it is covered as a tier 3. They do not cover better insulins (like Tresiba). When I tried to get a prior authorization for Tresiba, it was denied. They do not cover the cheaper CGM (freestyle libre) and when I tried to get a prior authorization, it was also denied.

The website is painfully slow and you cannot update it with correct information but when I called the reps were also not able to update the info with the changes that I needed. Plus, I had to make 3 calls to find that out because they kept disconnecting me so I couldn't take the survey at the end when they were not able to help me. Bottom line - my issue was unresolved, I can't order online, and I'll have to call everytime for a full dose of frustration!!!

Liars, inept, incompetent, never get a certain medication. It's been 3 weeks now. Worst company ever. Nothing but a pain in the butt. I don't know how they are allowed to stay in business!!! They do not care about their paying customers at all. So dissatisfied. Wish we could end this charade. Ford switched to them. Use to have Express Scripts and they were wonderful. Horrible, horrible company.

Just ordered (3) ** inhalers prescribed by my doctor. Went online and ordered 3 at $281 total. Prescription and online showed 60 puffs per inhaler (total 180) - received today and each inhaler only showed 30. I called and actually spoke with a pharmacist who explained that is how this prescription works and it is only 30 not 60. End of story. Beware and double check quantities before ordering. Very deceiving!

They failed to send my doctor a prescription renewal after I gave them all the information. Because I had to get a 10 day emergency refill they will not process the order for 7 days. Then they will ship. It will then take two to three days after that before it's mailed out. Then wait for it to arrive in the mail. Nothing but a bunch of worthless morons. They refused to move up the refill date even by two days. I am filing a formal complaint with my insurance company.

I’ve been waiting since February 2022 for my prescription and every time the ordered gets cancelled. I sent emails, contact them and still I haven’t received an answer. I just want to receive my medication how they say was going to be… “hassle free”.

Out of the blue I received a letter from Optum Rx that my daughter's needed medication for her autoimmune disease is now denied. She has been on this medication for 3 years. No reason given. Ford switched to Optum Rx this year. I never had problems with the previous company. Why is Optum Rx ok with denying a child a life saving medication?

First of all, the Optum Rx website is pretty much useless. It's impossible to determine what prescriptions they have received from my PCP, what has been shipped, and what will be shipped and when. This holds true not only for their website, but their iOS app as well. The only information you can count on is their text messaging service letting you know when a medication has been shipped.

As a consumer, I’m not sure I have ever worked with a more inept company. Unfortunately, my insurance plan changed to United Health Care in January 2022 and their pharmacy services are provided through Optum RX. I have been trying since January to order one of my prescriptions through them. I have spent countless hours on the phone, been disconnected multiple times and have gotten varying responses which have been incorrect and have complicated getting the prescription filled. I have had my doctor send over many and varied requests to them in order to get the proper Prior Authorization and prescription - all to no avail. I am retired and have time to sit on hold for hours, but I can’t imagine having to deal with them if I were working or had no time.

Be very careful with these rapid tests required for cruises. I purchased 2 and neither test had the solution needed. The night before our cruise and dealing with this ripoff! The airport had testing on site luckily. I’ll never purchase again Binax from Optum store!

I missed 2 important physician appointment because the pharmacy never sent the medication to my doctor's office. Prior to this, the pharmacy assured me everything was in order, payment for my medication was received, and medication was to be shipped for next day delivery. YET it never was shipped. Instead, I get a call from the pharmacy again asking to verify all my information...again. Terrible pharmacy services where one hand does not know what the other is doing. If I had an option I would change pharmacy. Better yet, change insurance plans since they are part of United Healthcare, a subsidiary.

1: Their website is difficult to impossible to navigate. Company reps. You have poorly trained chimpanzees around the globe attempting to explain things they have no understanding of personally. Some speak English poorly. One insisted I had a heading on my screen because she had it on hers. 4 attempts to resolve a matter resulted in 4 different answers. 3: The "My Prescriptions" heading leads to a manual entry screen that has nothing to do with current scripts. 4: Your attempts to contact my providers are pitiful. I've never had the problem with any other company, and even when I'm able to enter a drug, I have no way of tracking it.

Selling a travel COVID testing kit and claimed that customers should take the responsibility of the delay. I got the testing kit after my international travel, and they refused to refund. The delay was not just one or two days, but was a week. Don't know how a company can make the excuse like this.

We have been disappointed with OptumRX and do not recommend for the mail order Pharmacy. Our prescription of March 9 was not filled up until I called on March 21. They do not inform you reasons for delay! We will shop around and cancel OptumRX as our primary mail order pharmacy.

Optum RX: illegal???? I cannot afford to get 3 months' prescriptions at a time. I filed a Better Business Bureau claim against Optum RX. 2 weeks later they started charging an extra $85 penalty fee on top of my $45 prescription. They said I need to get 3 months at a time or they will charge me 10% of the TOTAL cost of the price of the medicine as a penalty fee. If everyone on this Plan in the State of Michigan pays penalty fees… that’s a heck of a lot of money!!!! WHO is pocketing all of this money???? OPTUM????? Sad to penalize seniors on Medicare on fixed incomes. Is this even legal?!!! We have had this insurance for 20 years and have never been charged a penalty fee before I filed the BBB complaint!

I tried the service for about a week and this has been a total nightmare. Crucial meds I was out for 1 week. Little over 1 week late. Then the medication that they sent wasn't the one that was suppose to be in the package. I'm going through again this week. They will process payment & send whenever. I can't get the medication from another pharmacy, because the payment from insurance was paid. You can't depend on their website totally inaccurate information. The representative don't notate their accounts. They are confused when you talk to them. I paid for quick delivery for crucial med & it didn't come on time. So they gave me a refund & the wrong prescription came so I had to wait 2 more days.

New part D prescription plan for AARP/UnitedHealth, fulfilled (not) by OptumRx. Requested tier reduction, doc sent drug and info. Denied for not providing name, dosage, and previous drugs. We sent all: This is only drug and dosage to keep me alive. What next?

I have been trying to get a refill on my ** autoinjector for over three weeks following a change in insurance provider. At this point, I'm due to refill my March dose: as I'm only approved one per month, that is one entire month of migraine preventative that I have been denied. Such has definitely impacted my quality of life and the quality of work that I put into my career and schooling secondary to relapses in headache and migraine days. I have been on this medication since March of 2019 after failed escalating trials of other options overseen by my neurologist, finding this medication to be the most effective for managing my chronic migraine.

Tried several times to place orders, enter a new prescription, and communicate with a human being. Apparently they are only in the business of collecting money. Service is the worst we have seen or experienced. My prescriptions have now ran out and I am getting them locally 100% out of my pocket. Losing hundreds of dollars!

I have just spent 1/2 hour trying to obtain the correct mailing address for the great OptumRx. I spoke to two oriental sounding females, where English was clearly not their first language; upon reflection not sure if they understood it at all. My call was forwarded again, this time to the "Pharmacy" so they could give me the address that appeared to be a well kept secret. Surprise of all surprises, after waiting a further 4 minutes, I was hung up on. So much confidence instilled!

They started to call me the day after the order was placed saying I had an amount due on my account. I told them I hadn't received the medication yet and if they would send me an invoice I would pay from that. They agreed. They never did send an invoice. They called me EVERY DAY telling me I had an amount due on my account. When I received the medication I went online to pay. You must register a card to pay, so they keep all the card details. Very nonstandard. Most reputable companies allow you to pay with a card and then store it for future use if you want. They now have my card details and if they are hacked, I'm screwed. I can't unregister my card.

So many deficiencies. I have only been a member for 6 months and have wasted hours - literally hours- trying to get information about my meds, costs, coverage, etc. The reps try to be helpful, but they have no background knowledge or access to much information. For example. I was told one of my meds would cost $18, in fact it was $193! Without exception I have to call multiple times to get things straightened out, even having to get a supervisor's help. I trust nothing I'm told by them. I have asked to be removed from their service. I'll stick with Walgreens. If you have one or a few drugs that you refill and know the cost, you might do ok.

On Nov 17, 2021 I have recorded (and stated that I was doing so) the agent that said the medication prescribed to my father was covered and that there was no co-pay or out of pocket expense to him. When the medication arrived with a bill, we called to inquire about the amount owed. They apologized for the misinformation and said they could not further help that the charge stands or that we could return the medication (which we did). I stated we have a recording of their agent and the misinformation he gave us. They stated there is nothing they could do except reprimand the agent that gave the incorrect information.

WOW! Prices through OptumRX than Buying it outright. My son has type 1 diabetes and his 90 supplies are over $800. I've never seen this before. I've asked other friends and they say they pay nothing like this!

Wow! We were having so much trouble with our retail pharmacy that I thought I would try Optum Rx online pharmacy. What a mistake! They messed up my breast cancer drugs and my son's stimulant medication. Yes I had to go without my life saving breast cancer drugs until they figured it out. I really would like to know of a competent pharmacy in our area.

Had to call Customer Service today about a prescription they cannot refill. The agent was not helpful. At the end, she refused to disconnect the call, because it would send me to the survey. She demanded over and over that I be the one to hang up. When I refused, she placed me in some kind of limbo. An hour later, I'm still there. All to avoid me giving her a bad review!

I have never in my life had an issue getting medication to treat mental health until my husband's company switched to OptumRx. I have depression and anxiety. Every month there is an issue with Optum Rx not approving a refill or requiring a prior authorization form to be completed by my doctor's office before allowing my pharmacy to fill the script. I am almost a week without meds and it's not right. NO ONE should have to deal with these frustrations when trying to get treatment. I am at my wits' end. Optum Rx needs to do better by their patients.

Delivery of medicine is very slow, causing customer to be without prescription for a week. When contacted, was informed there was nothing they could do once it leaves their office. She did say she would give me the number to the USPS. Optum RX manages all Medicare prescriptions and unions are utilized by them. They state fast, free delivery - not true.

I can't even get a prescription I need BADLY because Medicaid contracts with this pharmacy who discriminates against Medicaid patients! I was given a complete runaround & I give up, I would rather die than deal with the rude & abusive employees who work for this "specialty" pharmacy! They describe their company as providing "great customer service with optimal outcomes for patients?" If they want to get patients to give up on living, then yes, they are accomplishing their goal!

I switched maintenance medication. Per Optum Rx, I have to change from monthly medication to 90 day supply. The copay will go from $25 to over $100 every time I pick up medication. I do not think it is right for them to make me switch. If I do not switch, the medication will cost a lot more.

I HATE dealing with this company! They dispense a med to my physician's office where I receive the injection every 3-4 weeks. I am inundated by multiple phone calls, texts, and emails for a week prior to EACH dose, despite the med, dose, and frequency being approved for months at a time. The 800 number phone tree NEVER works correctly--asks for data (zip code) but does not recognize when zip code is entered or spoken. Today a text instructed me to enter a unique PIN, but the phone tree gave no opportunity to do so.

OptumRX mail order appears to be a rip-off. For MONTHS I received requests from Optum/UHC to "save money" by switching home delivery for a 90-day supply. When I finally went online to do so I learned the cost would actually INCREASE from $9 to $25 every 90 days. They wanted to get me to pay almost 3X more!! When I spoke to an account rep he said that is just the pricing "for this particular drug." He tried to avoid admitting that Optum and UHC are part of the same company. Truly a misleading rip-off attempt.

I have never had such a bad experience with an online pharmacy. I go weeks without meds, they never refill Rx’s or let You know they are expired. They don’t send out refill requests to Your doctor without you calling every month. No one knows what they are talking about. I would not use this pharmacy.

Been customer for years. Never had a problem until a few months ago. They keep running out of my meds and I am supposed to be on auto refill. I have to call doctor and have a script sent over to pharmacy and it cost me more. Not happy at all.

I have a medication that has to be filled by their specialty pharmacy, thanks to my lovely health insurance. Every time it is filled I have to go through several calls and it still ends up being overnighted to reach my Dr. on time. It's very stressful dealing with this company.

I read the other reviews on here before writing this to see if others were having a similar experience. I was not in the least bit surprised to find out I was not alone. I do not generally take the time to write reviews, but these people have caused me so much stress and pain over the last 3 weeks that I need to air my grievances here. I have never in my life dealt with a more non-sensical and incompetent group than the people at OptumRx. Being on the phone with them is as jarring and devoid of logic as the tunnel of terror scene in Willy Wonka. I switched to OptumRx because I transferred to my employer's provided insurance. This review is after my very first experience trying to receive the medication that I’ve been taking every day for the last 14 years.

I have used OptumRx and Optum Specialty Pharmacy for more than 10 years, only to experience a constant and serious decline in services. I used to be able to place an order and have it processed and in my hands in 2-3 days. In my most recent experience, I placed an order for the same prescriptions I've used for these 10 years on October 27. It was supposed to be delivered November 2, today is November 3. After calling today to find out where my prescription is, they tell me they changed it and I won't receive it until November 8 or 9. I wasn't able to increase the urgency on the delivery, because it is already in processing. Then, they had the nerve to ask me if I wanted to have my blood pressure medications moved to their service. That will never happen. This is the last order I will ever place with OptumRx. I recommend you use anyone else but them.

These is a dangerous company. Playing Russian roulette with my serious heart meds. They run me out of ** and blood pressure meds. 4 calls over and over. The same problem. You get nothing but foreigners on the customer service line. They get sued eventually I'm sure.

I was seeking drug-free ALTERNATIVES to my depression. I simply don't like taking medications. I researched TMS therapy (a magnetic, muscle-memory approach), and set up a consultation. According to them, Optum requires that I try at LEAST 4 different anti-depressants before I can get approved for TMS. I've tried one. So trying MORE drugs is the answer to getting approved for a safe, drug-free alternative?? Seems backwards to me. Just hearing that made my depression spike! It sure seems they are driven by big Pharma, seeing they don't make it easy for drugless alternatives. I thought we were trying to get people AWAY from pills??? Optum is taking the wrong approach.

I have spent so many hours trying to get one particular thing done. I have encountered several people on the phone, who do not listen and speak over me. I basically needed an envelope sent to my home, which I was ensured I was going to receive in 5 to 7 days. After that time I called again. Every single time I have called OptumRx, I have engaged with a person who has no idea on customer service. Each person seems to work with a script like a robot. Each person cannot answer a question because they are following a script and absolutely not listening to anything that I’m saying. I wish I had an option to get out of this company, but my union sponsors it. It is the most dreadful customer service I have ever ever encountered. Wait time is awful. The answering robot call is horrible. If I could review this with no stars, I would.

I can’t believe we are forced to use a mail order pharmacy for medication and a company takes weeks to effectively fill a medication. I called and complained with NO RESPONSE or care. When there is a monopoly with pharmacies they don’t care to return calls because they know they OWN the business so happy customers don’t matter. Our government needs to change!!!! We should have a choice and be able to go to our own pharmacy and get the medication needed. Not deal with incompetence causing delays to medication and causing exacerbation of symptoms. Makes NO SENSE!!!!

This was a frustrating experience with delays and the supervisor lady who answered my first called hanging up on me. However, I called back the second time and was transferred to Shakitha another supervisor and she turned this whole experience around for us. I was ready to put 1 star and this lady Shakitha took her time to listen and was very sincere with her apology. She was professional and took ownership/accountability for the inconvenience. She is a true rock star and should be teaching courses on how to handle complaints. She is just amazing and OptumRX should give her credit for positive brand representation and service! Excellent service from Shakitha.

For years I been using OptumRX & Briova RX which both merged into one OptumRX for all my 90 days supply. There is one meds. I am having issues ordering it. This is been going on since last year for this particular meds. Someone will place my order. When I call OptumRX it will show up received order and processing. After few days that order disappeared and I have to call them again and it happened again. Last order I did took me almost one month before I finally I got my order after dealing with them so many times calling. Here we go again, I am trying to order refill same meds and guess what same it's been happening again. I get a lot of stress when ordering this meds.. If there is an issue with their system ordering this figure it out and fix it. I need them to survive and stay healthy. This is sad. I been ordering from them after the merged thing went down.

I purchase this product for travel outside of US for my return, product expired in one week unable to use because my travel was for 3 weeks. Called Optum store. They refused a refund or replacement. Why would you sell a product that was about to EXPIRED???

I have been using a mail order pharmacy for 13 years. I have been using OptumRX for 2 of those 13 years and I have never had such issues. When I had Cigna, they would call, they would text, they would send emails. If there wasn't enough money on the card, they would send the prescription out anyway and recover the funds later. OptumRX is the complete opposite. The stress and anxiety of running out of medications, saying they are going to do this and turn around and do that, Incorrect billing issues that they state are corrected and are not. Please, if you need your medications to live as I do, do not use OptumRX. They have no interest in your well being.

If I could have given Optum a zero for the review I would have. I have tried for 3 days to figure out what is going on with my fertility medications. Every time I call I get connected to someone that cannot help me. They send me over to the fertility department and no one ever answers the phone. I was finally able to speak to a pharmacist who said my prescription needed to be sent again, in which my clinic sent over 3 times. In my opinion, the pharmacist should have been in contact with my clinic to better assist me but that didn’t happen either.

They do not get orders approved in a timely manner - then charges you extra for delivery because you are out of medications - doctor's office came. They never contacted them. Cannot switch until next year when Medicare insurance changes.

Me... I keep getting sent back to "offshore". I truly believe this company is working out of their mother’s basement and I’m stuck with incompetent and uncaring, money hungry, unprofessional individuals in charge of my life saving medications. HORRIBLE!! Stay away if you can.

Denied medications for 2 of patients, despite these patients doing well on these medications for months. Wrote a required "letter of medical necessity" on letterhead, signed by me, and dated. They denied the appeal due to the letter "not being on letterhead, signed, or dated." They are making physicians jump through hoops just so they do not have to pay for medications. It is despicable!

My sister lives in a assisted living facility that manages her medications. When her Rheumatoid Arthritis prescription was transferred from her specialty pharmacy to OptumRX Specialty Pharmacy, her experience receiving her medication has been difficult if not impossible. Her physician sends the script but Optum's process is they will not deliver the meds until someone calls to ask for delivery. I've contacted them twice over the course of four months and each time I'd been told I am not authorized to ask for delivery, that the facility needs to ask which they do. However, this month, they've told the facility they can't request delivery that I have to ask.

It is my personal belief that the purpose of this company is not that of providing healthcare prescription coverage but rather its goal is to cause stress to the patient/subscriber for mysterious reasons that until they are investigated can only be extrapolated. This company changes its policy with every phone call I have made to them.

On Aug.4th I called to have a delivery made of one RX Dr. had ordered. Initial order last month was two, he cut back so only needed one. I was on phone for 55 minutes with four young ladies and pharmacist saying I only needed ONE RX. After 55 minutes we hung up. Aug. 5th BOTH prescriptions came!! I called again, talked to two young ladies and another pharmacist, no one knew why, no one cared, and no one offered to rectify situation. If I were dying of thirst I would not go to these people for water. They just don't care! I talked to six ladies and two men from pharmacy, all I could get was, "we don't know why this happened". Strongly suggest anyone looking to do business with them, beware!!!!

I used to get IVIG from Diplomat until they were bought by Optum. Every delivery (three of them) I've had since the acquisition has been a failure and I've had to miss at least one treatment all three times. The first one happened when my advocate resigned and my patient file was never re-assigned to a new advocate. When I called, I discovered they don't have any process in place to ensure that doesn't happen. So ALL of this person's patients were forgotten - not just me.

From day one it has been a headache. They spelled my name wrong, won't allow me to correct it, made it a hassle to correct my address, won't allow me to make changes unless it's through my employer-provided health insurance. They wouldn't provide authorization for antibiotics I needed until two weeks after I needed them (after I had already been hospitalized on IV antibiotics and had surgery for an internal infection instead). Oh, and after I called and asked pricing on Botox (for migraine treatment) and was told $240, I ordered it, and then they charged me over $1,100. I understand insurance is involved, but I called and asked the price for a reason! So then I asked them to please NOT refill the Botox as I would NOT be able to pay for it again. And they refilled it and sent it to my doctor and are harassing me for payment, even after I said not to send it.

My mother has this Optum Rx Plan through her employer. She recently experienced a cardioembolic stroke on Memorial Day and after being hospitalized for 3 weeks it is vital that she has her anticoagulant medication along with her hypertension medication. Optum Rx delayed the shipping of her 90 supply of medications but she received a message that it was delivered on August 6th but it was August 2nd when the message came through. She experienced confusion after the stroke. It is difficult for her to read and fully understand. Her medicine is now expected to be delivered in 3 days but she hasn’t had her medication. A local CVS filled the medication but we had to pay out of pocket since it was an emergency. This was not helpful and extremely inconvenient.

Horrible, horrible, horrible. The depts. must not be on the same system or communicate with each other. If you think a prescription is filled and on its way, it's not! You have to call at least 3 times in 2 weeks, and be transferred depts. 10 times. They will just hang up on you, switch you to other people without telling you, and they don't listen to a word you say nor do they jot any notes. BE prepared to never get your medications on time. It's only for your health and life and well-being.

Insurance changed and Alto is no longer our designated specialty pharmacy. Since OptumRx is both the insurance company and specialty pharmacy we anticipated a smooth transition. Not. The. Case. After a month’s worth of phone calls and transfers to “someone else who could help us” we finally had the prescription processed and scheduled for delivery. That, however, was not the end of the run-around. They are also not accessible. Managers/supervisors apparently only work Monday-Thursday. Do not bother to ask for one. Also, they can’t deliver on the weekends even though every other industry (including pharmaceuticals) can. Makes no sense. Not coordinated. Not organized. Not a service. More of another hoop to jump through. If we had another option, we’d consider it. To the organizations negotiating health care options, there are others and they are better.

Have been trying to obtain a specialty medication following all instructions from Optum to do so. Pre-Authorizations done, appeal done and finally independent review. Have been told 4 times that medication had been approved and was being sent. 3 of these times in the past 2 days only to end up getting a call telling me it was a mistake and the medication is not approved and will not be sent. The drug manufacturer was providing the medication to me until we could complete the steps for coverage with Optum however, due to Optum erroneously telling them that it was approved and being sent to me, the drug company closed my case and stopped sending the medication.

Every time my doctor sends in a prescription, if OptumRx doesn't have it in stock they don't let me know and if I call asking when my prescription will be filled they say they never received the prescription. This has been going on for the last year and it's very annoying. I need my prescriptions and waiting a month for a medication is not something I want to do. When I spoke with a liaison with optumrx I found out that the prescriptions that the customers service reps kept telling me were never sent by my doctor actually had been received by optumrx but because they didn't have the medication in stock they figured lying was easier than just admitting they couldn't fill the prescription.

This company should be put out of business! They will kill someone sooner or later. They fail to refill prescription on time. When called about it they do nothing but give excuses for their failure. Then they take 2 to 4 weeks to get a needed prescription to you unless you pay for shipping. This company's failures are unacceptable and I personally will never use them again.

I wish I could give less than one star. I called at least 2 weeks ahead to make sure they would have enough time to get the new prescription since it was out of refills and now I have had to get the doctor to call a three day prescription to the local pharmacy so my mom will have her medicine. They said it was the doctor that was the cause. The doctor said that they sent it on June 23rd for enough for the rest of the year. They are liars. I asked them to send it day delivery and they said it couldn’t be done because it was already set to be received on Monday. That would leave her without her medicine for 3 days, which she can’t do! I will be finding another way to get her medicine from now on. I have had other problems with them and not put any review out on it but this just shouldn’t happen to anyone.