OptumRx Reviews

Selling a travel COVID testing kit and claimed that customers should take the responsibility of the delay. I got the testing kit after my international travel, and they refused to refund. The delay was not just one or two days, but was a week. Don't know how a company can make the excuse like this.

We have been disappointed with OptumRX and do not recommend for the mail order Pharmacy. Our prescription of March 9 was not filled up until I called on March 21. They do not inform you reasons for delay! We will shop around and cancel OptumRX as our primary mail order pharmacy.

Optum RX: illegal???? I cannot afford to get 3 months' prescriptions at a time. I filed a Better Business Bureau claim against Optum RX. 2 weeks later they started charging an extra $85 penalty fee on top of my $45 prescription. They said I need to get 3 months at a time or they will charge me 10% of the TOTAL cost of the price of the medicine as a penalty fee. If everyone on this Plan in the State of Michigan pays penalty fees… that’s a heck of a lot of money!!!! WHO is pocketing all of this money???? OPTUM????? Sad to penalize seniors on Medicare on fixed incomes. Is this even legal?!!! We have had this insurance for 20 years and have never been charged a penalty fee before I filed the BBB complaint!

I tried the service for about a week and this has been a total nightmare. Crucial meds I was out for 1 week. Little over 1 week late. Then the medication that they sent wasn't the one that was suppose to be in the package. I'm going through again this week. They will process payment & send whenever. I can't get the medication from another pharmacy, because the payment from insurance was paid. You can't depend on their website totally inaccurate information. The representative don't notate their accounts. They are confused when you talk to them. I paid for quick delivery for crucial med & it didn't come on time. So they gave me a refund & the wrong prescription came so I had to wait 2 more days.

New part D prescription plan for AARP/UnitedHealth, fulfilled (not) by OptumRx. Requested tier reduction, doc sent drug and info. Denied for not providing name, dosage, and previous drugs. We sent all: This is only drug and dosage to keep me alive. What next?

I have been trying to get a refill on my ** autoinjector for over three weeks following a change in insurance provider. At this point, I'm due to refill my March dose: as I'm only approved one per month, that is one entire month of migraine preventative that I have been denied. Such has definitely impacted my quality of life and the quality of work that I put into my career and schooling secondary to relapses in headache and migraine days. I have been on this medication since March of 2019 after failed escalating trials of other options overseen by my neurologist, finding this medication to be the most effective for managing my chronic migraine.

Tried several times to place orders, enter a new prescription, and communicate with a human being. Apparently they are only in the business of collecting money. Service is the worst we have seen or experienced. My prescriptions have now ran out and I am getting them locally 100% out of my pocket. Losing hundreds of dollars!

I have just spent 1/2 hour trying to obtain the correct mailing address for the great OptumRx. I spoke to two oriental sounding females, where English was clearly not their first language; upon reflection not sure if they understood it at all. My call was forwarded again, this time to the "Pharmacy" so they could give me the address that appeared to be a well kept secret. Surprise of all surprises, after waiting a further 4 minutes, I was hung up on. So much confidence instilled!

They started to call me the day after the order was placed saying I had an amount due on my account. I told them I hadn't received the medication yet and if they would send me an invoice I would pay from that. They agreed. They never did send an invoice. They called me EVERY DAY telling me I had an amount due on my account. When I received the medication I went online to pay. You must register a card to pay, so they keep all the card details. Very nonstandard. Most reputable companies allow you to pay with a card and then store it for future use if you want. They now have my card details and if they are hacked, I'm screwed. I can't unregister my card.

So many deficiencies. I have only been a member for 6 months and have wasted hours - literally hours- trying to get information about my meds, costs, coverage, etc. The reps try to be helpful, but they have no background knowledge or access to much information. For example. I was told one of my meds would cost $18, in fact it was $193! Without exception I have to call multiple times to get things straightened out, even having to get a supervisor's help. I trust nothing I'm told by them. I have asked to be removed from their service. I'll stick with Walgreens. If you have one or a few drugs that you refill and know the cost, you might do ok.

On Nov 17, 2021 I have recorded (and stated that I was doing so) the agent that said the medication prescribed to my father was covered and that there was no co-pay or out of pocket expense to him. When the medication arrived with a bill, we called to inquire about the amount owed. They apologized for the misinformation and said they could not further help that the charge stands or that we could return the medication (which we did). I stated we have a recording of their agent and the misinformation he gave us. They stated there is nothing they could do except reprimand the agent that gave the incorrect information.

WOW! Prices through OptumRX than Buying it outright. My son has type 1 diabetes and his 90 supplies are over $800. I've never seen this before. I've asked other friends and they say they pay nothing like this!

Wow! We were having so much trouble with our retail pharmacy that I thought I would try Optum Rx online pharmacy. What a mistake! They messed up my breast cancer drugs and my son's stimulant medication. Yes I had to go without my life saving breast cancer drugs until they figured it out. I really would like to know of a competent pharmacy in our area.

Had to call Customer Service today about a prescription they cannot refill. The agent was not helpful. At the end, she refused to disconnect the call, because it would send me to the survey. She demanded over and over that I be the one to hang up. When I refused, she placed me in some kind of limbo. An hour later, I'm still there. All to avoid me giving her a bad review!

I have never in my life had an issue getting medication to treat mental health until my husband's company switched to OptumRx. I have depression and anxiety. Every month there is an issue with Optum Rx not approving a refill or requiring a prior authorization form to be completed by my doctor's office before allowing my pharmacy to fill the script. I am almost a week without meds and it's not right. NO ONE should have to deal with these frustrations when trying to get treatment. I am at my wits' end. Optum Rx needs to do better by their patients.

Delivery of medicine is very slow, causing customer to be without prescription for a week. When contacted, was informed there was nothing they could do once it leaves their office. She did say she would give me the number to the USPS. Optum RX manages all Medicare prescriptions and unions are utilized by them. They state fast, free delivery - not true.

I can't even get a prescription I need BADLY because Medicaid contracts with this pharmacy who discriminates against Medicaid patients! I was given a complete runaround & I give up, I would rather die than deal with the rude & abusive employees who work for this "specialty" pharmacy! They describe their company as providing "great customer service with optimal outcomes for patients?" If they want to get patients to give up on living, then yes, they are accomplishing their goal!

I switched maintenance medication. Per Optum Rx, I have to change from monthly medication to 90 day supply. The copay will go from $25 to over $100 every time I pick up medication. I do not think it is right for them to make me switch. If I do not switch, the medication will cost a lot more.

I HATE dealing with this company! They dispense a med to my physician's office where I receive the injection every 3-4 weeks. I am inundated by multiple phone calls, texts, and emails for a week prior to EACH dose, despite the med, dose, and frequency being approved for months at a time. The 800 number phone tree NEVER works correctly--asks for data (zip code) but does not recognize when zip code is entered or spoken. Today a text instructed me to enter a unique PIN, but the phone tree gave no opportunity to do so.

OptumRX mail order appears to be a rip-off. For MONTHS I received requests from Optum/UHC to "save money" by switching home delivery for a 90-day supply. When I finally went online to do so I learned the cost would actually INCREASE from $9 to $25 every 90 days. They wanted to get me to pay almost 3X more!! When I spoke to an account rep he said that is just the pricing "for this particular drug." He tried to avoid admitting that Optum and UHC are part of the same company. Truly a misleading rip-off attempt.

I have never had such a bad experience with an online pharmacy. I go weeks without meds, they never refill Rx’s or let You know they are expired. They don’t send out refill requests to Your doctor without you calling every month. No one knows what they are talking about. I would not use this pharmacy.

Been customer for years. Never had a problem until a few months ago. They keep running out of my meds and I am supposed to be on auto refill. I have to call doctor and have a script sent over to pharmacy and it cost me more. Not happy at all.

I have a medication that has to be filled by their specialty pharmacy, thanks to my lovely health insurance. Every time it is filled I have to go through several calls and it still ends up being overnighted to reach my Dr. on time. It's very stressful dealing with this company.

I read the other reviews on here before writing this to see if others were having a similar experience. I was not in the least bit surprised to find out I was not alone. I do not generally take the time to write reviews, but these people have caused me so much stress and pain over the last 3 weeks that I need to air my grievances here. I have never in my life dealt with a more non-sensical and incompetent group than the people at OptumRx. Being on the phone with them is as jarring and devoid of logic as the tunnel of terror scene in Willy Wonka. I switched to OptumRx because I transferred to my employer's provided insurance. This review is after my very first experience trying to receive the medication that I’ve been taking every day for the last 14 years.

I have used OptumRx and Optum Specialty Pharmacy for more than 10 years, only to experience a constant and serious decline in services. I used to be able to place an order and have it processed and in my hands in 2-3 days. In my most recent experience, I placed an order for the same prescriptions I've used for these 10 years on October 27. It was supposed to be delivered November 2, today is November 3. After calling today to find out where my prescription is, they tell me they changed it and I won't receive it until November 8 or 9. I wasn't able to increase the urgency on the delivery, because it is already in processing. Then, they had the nerve to ask me if I wanted to have my blood pressure medications moved to their service. That will never happen. This is the last order I will ever place with OptumRx. I recommend you use anyone else but them.

These is a dangerous company. Playing Russian roulette with my serious heart meds. They run me out of ** and blood pressure meds. 4 calls over and over. The same problem. You get nothing but foreigners on the customer service line. They get sued eventually I'm sure.

I was seeking drug-free ALTERNATIVES to my depression. I simply don't like taking medications. I researched TMS therapy (a magnetic, muscle-memory approach), and set up a consultation. According to them, Optum requires that I try at LEAST 4 different anti-depressants before I can get approved for TMS. I've tried one. So trying MORE drugs is the answer to getting approved for a safe, drug-free alternative?? Seems backwards to me. Just hearing that made my depression spike! It sure seems they are driven by big Pharma, seeing they don't make it easy for drugless alternatives. I thought we were trying to get people AWAY from pills??? Optum is taking the wrong approach.

I have spent so many hours trying to get one particular thing done. I have encountered several people on the phone, who do not listen and speak over me. I basically needed an envelope sent to my home, which I was ensured I was going to receive in 5 to 7 days. After that time I called again. Every single time I have called OptumRx, I have engaged with a person who has no idea on customer service. Each person seems to work with a script like a robot. Each person cannot answer a question because they are following a script and absolutely not listening to anything that I’m saying. I wish I had an option to get out of this company, but my union sponsors it. It is the most dreadful customer service I have ever ever encountered. Wait time is awful. The answering robot call is horrible. If I could review this with no stars, I would.

I can’t believe we are forced to use a mail order pharmacy for medication and a company takes weeks to effectively fill a medication. I called and complained with NO RESPONSE or care. When there is a monopoly with pharmacies they don’t care to return calls because they know they OWN the business so happy customers don’t matter. Our government needs to change!!!! We should have a choice and be able to go to our own pharmacy and get the medication needed. Not deal with incompetence causing delays to medication and causing exacerbation of symptoms. Makes NO SENSE!!!!

This was a frustrating experience with delays and the supervisor lady who answered my first called hanging up on me. However, I called back the second time and was transferred to Shakitha another supervisor and she turned this whole experience around for us. I was ready to put 1 star and this lady Shakitha took her time to listen and was very sincere with her apology. She was professional and took ownership/accountability for the inconvenience. She is a true rock star and should be teaching courses on how to handle complaints. She is just amazing and OptumRX should give her credit for positive brand representation and service! Excellent service from Shakitha.

For years I been using OptumRX & Briova RX which both merged into one OptumRX for all my 90 days supply. There is one meds. I am having issues ordering it. This is been going on since last year for this particular meds. Someone will place my order. When I call OptumRX it will show up received order and processing. After few days that order disappeared and I have to call them again and it happened again. Last order I did took me almost one month before I finally I got my order after dealing with them so many times calling. Here we go again, I am trying to order refill same meds and guess what same it's been happening again. I get a lot of stress when ordering this meds.. If there is an issue with their system ordering this figure it out and fix it. I need them to survive and stay healthy. This is sad. I been ordering from them after the merged thing went down.

I purchase this product for travel outside of US for my return, product expired in one week unable to use because my travel was for 3 weeks. Called Optum store. They refused a refund or replacement. Why would you sell a product that was about to EXPIRED???

I have been using a mail order pharmacy for 13 years. I have been using OptumRX for 2 of those 13 years and I have never had such issues. When I had Cigna, they would call, they would text, they would send emails. If there wasn't enough money on the card, they would send the prescription out anyway and recover the funds later. OptumRX is the complete opposite. The stress and anxiety of running out of medications, saying they are going to do this and turn around and do that, Incorrect billing issues that they state are corrected and are not. Please, if you need your medications to live as I do, do not use OptumRX. They have no interest in your well being.

If I could have given Optum a zero for the review I would have. I have tried for 3 days to figure out what is going on with my fertility medications. Every time I call I get connected to someone that cannot help me. They send me over to the fertility department and no one ever answers the phone. I was finally able to speak to a pharmacist who said my prescription needed to be sent again, in which my clinic sent over 3 times. In my opinion, the pharmacist should have been in contact with my clinic to better assist me but that didn’t happen either.

They do not get orders approved in a timely manner - then charges you extra for delivery because you are out of medications - doctor's office came. They never contacted them. Cannot switch until next year when Medicare insurance changes.

Me... I keep getting sent back to "offshore". I truly believe this company is working out of their mother’s basement and I’m stuck with incompetent and uncaring, money hungry, unprofessional individuals in charge of my life saving medications. HORRIBLE!! Stay away if you can.

Denied medications for 2 of patients, despite these patients doing well on these medications for months. Wrote a required "letter of medical necessity" on letterhead, signed by me, and dated. They denied the appeal due to the letter "not being on letterhead, signed, or dated." They are making physicians jump through hoops just so they do not have to pay for medications. It is despicable!

My sister lives in a assisted living facility that manages her medications. When her Rheumatoid Arthritis prescription was transferred from her specialty pharmacy to OptumRX Specialty Pharmacy, her experience receiving her medication has been difficult if not impossible. Her physician sends the script but Optum's process is they will not deliver the meds until someone calls to ask for delivery. I've contacted them twice over the course of four months and each time I'd been told I am not authorized to ask for delivery, that the facility needs to ask which they do. However, this month, they've told the facility they can't request delivery that I have to ask.

It is my personal belief that the purpose of this company is not that of providing healthcare prescription coverage but rather its goal is to cause stress to the patient/subscriber for mysterious reasons that until they are investigated can only be extrapolated. This company changes its policy with every phone call I have made to them.

On Aug.4th I called to have a delivery made of one RX Dr. had ordered. Initial order last month was two, he cut back so only needed one. I was on phone for 55 minutes with four young ladies and pharmacist saying I only needed ONE RX. After 55 minutes we hung up. Aug. 5th BOTH prescriptions came!! I called again, talked to two young ladies and another pharmacist, no one knew why, no one cared, and no one offered to rectify situation. If I were dying of thirst I would not go to these people for water. They just don't care! I talked to six ladies and two men from pharmacy, all I could get was, "we don't know why this happened". Strongly suggest anyone looking to do business with them, beware!!!!

I used to get IVIG from Diplomat until they were bought by Optum. Every delivery (three of them) I've had since the acquisition has been a failure and I've had to miss at least one treatment all three times. The first one happened when my advocate resigned and my patient file was never re-assigned to a new advocate. When I called, I discovered they don't have any process in place to ensure that doesn't happen. So ALL of this person's patients were forgotten - not just me.

From day one it has been a headache. They spelled my name wrong, won't allow me to correct it, made it a hassle to correct my address, won't allow me to make changes unless it's through my employer-provided health insurance. They wouldn't provide authorization for antibiotics I needed until two weeks after I needed them (after I had already been hospitalized on IV antibiotics and had surgery for an internal infection instead). Oh, and after I called and asked pricing on Botox (for migraine treatment) and was told $240, I ordered it, and then they charged me over $1,100. I understand insurance is involved, but I called and asked the price for a reason! So then I asked them to please NOT refill the Botox as I would NOT be able to pay for it again. And they refilled it and sent it to my doctor and are harassing me for payment, even after I said not to send it.

My mother has this Optum Rx Plan through her employer. She recently experienced a cardioembolic stroke on Memorial Day and after being hospitalized for 3 weeks it is vital that she has her anticoagulant medication along with her hypertension medication. Optum Rx delayed the shipping of her 90 supply of medications but she received a message that it was delivered on August 6th but it was August 2nd when the message came through. She experienced confusion after the stroke. It is difficult for her to read and fully understand. Her medicine is now expected to be delivered in 3 days but she hasn’t had her medication. A local CVS filled the medication but we had to pay out of pocket since it was an emergency. This was not helpful and extremely inconvenient.

Horrible, horrible, horrible. The depts. must not be on the same system or communicate with each other. If you think a prescription is filled and on its way, it's not! You have to call at least 3 times in 2 weeks, and be transferred depts. 10 times. They will just hang up on you, switch you to other people without telling you, and they don't listen to a word you say nor do they jot any notes. BE prepared to never get your medications on time. It's only for your health and life and well-being.

Insurance changed and Alto is no longer our designated specialty pharmacy. Since OptumRx is both the insurance company and specialty pharmacy we anticipated a smooth transition. Not. The. Case. After a month’s worth of phone calls and transfers to “someone else who could help us” we finally had the prescription processed and scheduled for delivery. That, however, was not the end of the run-around. They are also not accessible. Managers/supervisors apparently only work Monday-Thursday. Do not bother to ask for one. Also, they can’t deliver on the weekends even though every other industry (including pharmaceuticals) can. Makes no sense. Not coordinated. Not organized. Not a service. More of another hoop to jump through. If we had another option, we’d consider it. To the organizations negotiating health care options, there are others and they are better.

Have been trying to obtain a specialty medication following all instructions from Optum to do so. Pre-Authorizations done, appeal done and finally independent review. Have been told 4 times that medication had been approved and was being sent. 3 of these times in the past 2 days only to end up getting a call telling me it was a mistake and the medication is not approved and will not be sent. The drug manufacturer was providing the medication to me until we could complete the steps for coverage with Optum however, due to Optum erroneously telling them that it was approved and being sent to me, the drug company closed my case and stopped sending the medication.

Every time my doctor sends in a prescription, if OptumRx doesn't have it in stock they don't let me know and if I call asking when my prescription will be filled they say they never received the prescription. This has been going on for the last year and it's very annoying. I need my prescriptions and waiting a month for a medication is not something I want to do. When I spoke with a liaison with optumrx I found out that the prescriptions that the customers service reps kept telling me were never sent by my doctor actually had been received by optumrx but because they didn't have the medication in stock they figured lying was easier than just admitting they couldn't fill the prescription.

This company should be put out of business! They will kill someone sooner or later. They fail to refill prescription on time. When called about it they do nothing but give excuses for their failure. Then they take 2 to 4 weeks to get a needed prescription to you unless you pay for shipping. This company's failures are unacceptable and I personally will never use them again.

I wish I could give less than one star. I called at least 2 weeks ahead to make sure they would have enough time to get the new prescription since it was out of refills and now I have had to get the doctor to call a three day prescription to the local pharmacy so my mom will have her medicine. They said it was the doctor that was the cause. The doctor said that they sent it on June 23rd for enough for the rest of the year. They are liars. I asked them to send it day delivery and they said it couldn’t be done because it was already set to be received on Monday. That would leave her without her medicine for 3 days, which she can’t do! I will be finding another way to get her medicine from now on. I have had other problems with them and not put any review out on it but this just shouldn’t happen to anyone.

OptumRx today just decided to take my money today by shipping my $80 renewal Rx when my setting was disabled and I did not order it. There's no chat feature so I had to waste time calling to explain. Instead of receiving an immediate refund, I am expected to return the shipment before I can get a refund to my card. I should not have to lift a finger to get my refund. It's their fault. It seems like a 50% discount would be appreciated for this screw up. Next time if I receive a shipment I did not order I'll keep it and call my credit card company to dispute the shipment and charge. Sure, it's "nice" of them to anticipate my needs, but how else do you combat a company that auto ships when it's clearly not set to do so? This is completely unethical and deceptive.

Updated on 08/25/2021: This company is a subsidiary of United Health Care and is their mail order/online pharmacy. At UHC's urging, I have used it as their co-pays for 90 day supplies are lower than local commercial pharmacies. However, I have had issues EVERY time I place an online order. Last month I became severely ill as a result of delays in getting one of my meds. While the pharmacy blamed the doctor, I'm positive the doctor responded appropriately as they had the fax evidence.

We use UnitedHealthcare for our insurance, and OptumRx approached us aggressively about home pharmacy. I have a prescription that can either be obtained once a month or every three months. At my local Medicap, this prescription costs me $20 for three months for the name brand. OptumRx said they could match that price and deliver it to my door for the name brand. Instead, I just received generic medication and a bill for $90 for the three months.

This is an incredibly frustrating company to work with. My ortho uses them for ** so I've been stuck in this nightmare. They make you authorize after Dr sends prescription - literally a verbal yes. This last time there were multiple rounds of finger-pointing on where the hold up was but it took a month. I can’t get online account set up. I have the ID but it says it can’t confirm it's me. They hound you with automated calls and make you call them - goes to call center in India and some of their accents are very heavy. Even though I gave credit card during my authorization call and told them to charge me, they now are doing automated calls for me to pay my balance. First time around I had to request paper copy of my bill. This time after a week of daily auto calls now they sent an email that says to log in and pay. except I can’t log in!!! Dealing with this company is so frustrating I may stop treatment or find another Dr that doesn’t use them to fill the prescription.

I receive only three medications every month and I signed up with Optum Rx about six weeks ago. My insurance had changed to United Health Care, and Walgreen's prices became too expensive. Optum's prices seemed to be the lowest I'd been quoted and I liked the idea that I could conveniently receive them by mail.

OptumRx called me about their home delivery service. Total scam fake pricing just to get me to enroll. Now they are denying speaking to me. Never give these guys any information is a total scam. They just want your credit card to charge you 3-5 time what they quote you.

I take an expensive medication for a stomach disorder. My Medicare plan is United Health Care through Walmart. OptumRx (somehow affiliated with this Medicare plan) offered 3 of my very reasonably priced medications free which I took advantage of and appreciated very much. I only have a bill for them when I fall into the doughnut hole at the end of the year. Last year the bill was about $25.00. Optum Rx then called me to offer deals on my other prescriptions and I'm sick about the fact that I agreed to let them fill them. They offered my most expensive drug for about $40.00 for a month's supply which was about $5.00 less than the price at Walmart. I let them fill the prescription and paid around $120.00 for a 3 month supply which was fair.

Takes several days before they even mail your prescription, then another couple of days of mailing... quit using them over a year ago. Just recently my dr accidentally submitted two prescriptions to them. OH MY GOD!! I went thru HELL trying to get them cancelled! I never did get it resolved because they are totally clueless and incompetent.. you never can get someone in charge.... you just get put on hold and left there. As another reviewer stated, you have to talk to a new person every time about your situation... then you get hung up on... PLEASE PLEASE don’t use this service!!! For your own peace of mind!

I started using OptumRx because our insurance encouraged it and it provides a slight savings. I will no longer be using them and just switching back to Costco. I have had 2 situations where I needed to speak with a customer service rep to sort out an issue. Both times, the representatives gave me different information and didn't seem to understand how to solve my problem (once it was because they sent me the WRONG medication and the second time was because they didn't send me a replacement after my medication was recalled).

In the past month I have had two different doctors send renewal prescriptions to Optum. They seemingly lost both. Needless to say this has turned into an exercise I really did not need. Not my first problem, but my last. I will not renew and will encourage others to find other options.

Optum RX recently purchased the Diplomat pharmacy I've been using for quite some time to perform my weekly infusions. So I was forced to change pharmacies since they handle my prescription needs. I have yet to receive a prescription shipment on time. They are late every month. These are life saving infusions and I have not been able to get anyone at Optum RX to return my calls or emails. These guys are terrible! Every month it's just like a re-occurring nightmare trying to get them to ship my supplies so I can infuse on time.

YES, I also a victim in the OptumRx scam, I must have made 20 phone calls to them, OptumRx, United Healthcare and my doctor. UHC kept sending me ads to join Optum, I did and it's been a big mistake. It's has caused my health to decline, STRESS, DEPRESSION, AGITATION, BLOOD PRESSURE, ANXIETY!!! And guess what? United Healthcare Don't Care!!! Every time I call to complain, I get offshore people answering the phones, and get nothing but useless answers. So the problem really is United Healthcare, I'm seeking Legal Council, it might be the only way to take them down!

You speak on phone to one consumer advocate, next time given totally different information. Such as dates released for prescription(s), then told now need a prescription from Dr or prior authorization from your Dr. Absolutely no consistency and seems as no one cares about these situations. The OptumRx consumer advocates at OptumRx I just found out use the OptumRx.com but when on .com either get bounced out or screen is screaming to us their app. App vs. .com gives totally different information. So using app get one type of information. End having to call CS to reconfirm information I need on my prescriptions.

I used OptumRx for several years. They work best on auto-refill as they adapt to their own slowness by starting refill early. When, however, they make a mistake, rather than apologize and/or take action to minimize the impact of the error, they pretend nothing went wrong, sending emails with convoluted airheaded "logic" explaining why everything is actually OK. My guess is that "Customer Service" is actually some AI purchased from the lowest bidder. It exhibits no integrity and no awareness that something out of the routine has happened. If the mistake involves a prescription for a complex medication that causes both entry and withdrawal symptoms, then the experience is exceptionally unpleasant. If you need anything more than a common statin, stick with your local pharmacist.

DO NOT USE THIS SERVICE!! It has been an absolute nightmare. I would give negative stars if I could. Key things if you don't want to read this whole saga: The OptumRx customer service folks will say ANYTHING to get you off the phone, including lying to you. They will pretend they are doing what you ask just to find out later they 100% did not do anything. You cannot trust anything they say, even when you request it in writing via an email, they will say "The email should show up in ___" (10 minutes, a day, 2 days, it doesn't matter, it's all a lie) and you'll never receive it. They fake prescriptions! My doctor did not sign off on my prescription and the name of the doctor on it was for someone I have never heard of/spoke to in my life. Concerning!! They will charge you WAY more than what it looks like. I was expecting to pay around $30-$60 dollars for my 3 month supply, the customer service rep said I would be charged $425!!! The whole story:

After 5-weeks using Optum for Rx delivery they have yet to get anything right and now today did not deliver on time for an infusion Rx. They do not know what they are doing and are to be avoided, even if they are chosen by your medical provider. Their incompetence can cause more medical issues.

OptumRx is a awful awful company to try to dispense your Prescription. I would advise you go elsewhere to get it done. It will take weeks if not months to get it filled. This place is a joke and I’m not sure how they stay in business other than a strong arming insurance companies to force you to fill your prescription through their service.

Optum screws its patients and providers out of covering anything. It especially screws providers trying to provide mental health services. Just do not do it. If you are a company who is thinking of buying this for your employees, use Optum only if you want your employees to leave you

If you need a medication that requires a Pre authorization, I feel sorry for you. I have been trying to get my husband's prescription approved for over three months. They deny, deny, deny and then require you and the doctor to jump through hoops. They put the person needing the medication in the middle. They lie and say they did not get the pre authorization letter the doctor wrote so that you have to make MANY phone calls between them and the doctor's office. You speak to a person that is "offshore". When you can't get them to understand what you need and request to speak to a supervisor they tell you there isn't one. They had the wrong mg. for the medication and so denied the medicine.

OptumRx provides consistent low levels of service. It can take 2 weeks to over 2 months to fill a prescription, and some may never be filled. The worst part is that the company really doesn’t care. I have filed several complaints and even managers are not responsive. If I could give them lower than a 1 star rating I would. My recommendation is to go to Walgreens, CVS or any of the other pharmacies and avoid this mail order service at all costs.

I had to change to Optum Rx when I enrolled with United Health Care. From day one my time has been wasted on the phone getting switched from one department to another and getting nothing done to get my ** medication. The total lack of concern when one calls is crystal clear. Here's the time frame: This past Friday, spent 3.7 hours/phone. Saturday 4.2 hours/phone. Monday 4.6 hours and still no answers to my questions....they lie, lie, lie... blaming everyone else for their inept service, knowledge. Getting a prior authorization completed is a total joke with rude personnel at every level.

I've been using them for quite a while (2 years)... Every time, I have issues! Either they don't send my meds or they send the wrong thing. STAY AWAY FROM THIS COMPANY!!!! They have serious issues!!!! Beware! They suck!!!! Will

I have had a kidney transplant so I take a lot of medications. I had them on auto ship until I realized one had not shipped when I ran out of the previous fill. I took them off auto ship and ordered immediately. Now once again, I see another prescription was supposedly shipped last month and I received no notification it and did not receive it so I had to manually order it. The website for ordering I find slow and cumbersome and it is difficult to find that last date filled. I am seriously considering going back to Walgreens.

Spent 45 minutes on hold or talking to people who could not help me. Transferred five times, Given three different telephone numbers. They requested that I call, then they didn't know why they asked me to call. This is for a prescription that my husband needs to BREATHE! And while they kept telling me how sorry they were, they couldn't/wouldn't help! Larry, Moe and Curly are running the business.

This company is terribly disorganized! The employees don't know the prices of medications, can find account information or understand the formularies. They randomly change the formularies and costs associated with prescription copays. My prescription copay jumped from $45/month to $1,404/month without prior warning or notice. That should be illegal. They couldn't explain why the price jumped like that. This company needs to be investigated for unethical practices.

I placed an order to have my medicine refilled on February 23, 2021. I received a confirmation email stating my meds would be delivered on February 26. When no medication was received, I contacted their customer service on the 27th and was told lie after lie about why the medicine was not received and told I would receive it on the 28th by a third party carrier. After not receiving it on the 28th, I called and was told the same third party carrier would deliver it on the 1st of March. Well guess what... Still no medication delivered on the 1st. No one could give me no answer as to when I would receive my medicine.

A new prescription required preauthorization from my physician. To my knowledge Optum Rx made no effort whatsoever to obtain the information including notify me or notify my doctor when this occurred. There was no notice in my account on their website that a precertification was required. The only way I knew about the preauthorization was when I called Optum Rx because my prescription was not moving forward after two days. Once I was informed a preauthorization was required, the process of requesting the information required me to then contact the physician to request they contact Optum Rx.

Try to download my records on FMH and no records have been entered for over 9 months. The messages have a "you requested to disconnect from Optum", which I never did. Very difficult to find any contact telephone or even email to try to contact them. Basically an organization that wants your money and does not give a damn about you or providing any reasonable service. My advise: go elsewhere.

I have been struggling to work with Optum to get my daughter's ** prescription filled. Previously we had Blue Cross and used Walgreens online pharmacy with never a glitch. Recently my company switched to United Health Care and we have been forced to use Optum for the on-line service. For the first month they informed me that my co-pay was in excess of $2,000. When we expressed shock (previous co-pay was zero) they tried to resolve. Eventually they realized they were not including our ** co-pay card in the calculation. They still said the co-pay was $500 or more. As a result the medicine was delayed more than two weeks and my daughter missed her shot by a week. Finally they figured it out and shipped with no copay.

This company did not fill prescriptions for my son or myself. After waiting the 10 days without our prescriptions arriving, running out of medication, and being late on monthly medications, I called them to find out that they did not fill these prescriptions. The rep and pharmacist told me they did not receive the prescriptions, or they received prescriptions but that they will not requested to be filled....from 4 different doctors!!!! These doctors have had NO pharmacy errors at other pharmacies in the 5-10 years I have been using them. They are calling my doctors liars to cover up their incompetence. I just want to get my meds filled for myself and my son. They would not even let me speak to a supervisor. DO NOT SWITCH YOUR MEDICATIONS TO THIS PHARMACY! You may think it is easier to get three months supply of medication shipped to your home but this pharmacy will not make your life easier. They will screw up your medications.

We had to use this company because United Healthcare contracts with them. They are horrible, frustrating and so not worth dealing with. Three times they “lost” my faxed prescription from my doctor and from Costco. I finally got the US number and when talking to a customer care rep was told me they would not process this since it was a controlled substance, read narcotic. It was not a narcotic, but the blood pressure med **. This is our second week dealing with them. Still no success. I will be changing insurances in November.

I have been with Optum just under a year and have not had a single good experience. I have to take one pill a day and I receive them in blocks of 30. So every month I need a refill. I have had to get around 9 or 10 refills and not a single one went smoothly. First they lost my authorization form, and after numerous three way calls with my insurance, my doctor, and Optum they finally worked it out (never taking the blame nor apologizing for their screw up). Then, for whatever reason, they only allow me to refill my meds every two months, despite only being sent one month at a time. That means I would go a whole month without meds before they would allow me to refill my order. So, I would chat online, call, and do whatever I could to get my meds delivered monthly.

My employer switched to OptumRx for prescription coverage. They cannot keep my records straight. I go through a nightmare phone cycle every month where they tell me I am not active and I need to have my employer call them. When my employer calls, they are told that there are two of me in Optum’s system and that one of the records is incorrect. They say they will correct it. Despite this, when I need to refill a prescription the following month, they tell me again I am inactive and will need my employer to call them. What a terrible company.

My doctor started me on a new prescription which after insurance cost me $32.00 for 30 days w 1 refill. I called OptumRx and asked the gal if they could fill the 1 refill. She said they only do 90 day supplies do I want her to contact my doctor and ask to make it 90 day supple? I asked her how much it would cost me for 90 days. She said $0, I said yes contact my doctor. 2 days later I’m online paying my Visa bill and see OptumRx had charged me $130. I immediately call and was told that it was too late for her to cancel the order. I explained the situation and $0 price. She said that when I get the prescription to hold onto it. She was sending me a return label. Once I get that I return prescription & they will refund the $130 to my account. (Remember, I had got a 30 day supply for $32 at a different pharmacy). 90 days would have been $96. If she would have called me and told me that she was mistaken about the $0 price.

I joined United Healthcare Feb 1st 3021 and decided to try the Mail Order Prescription Benefit from OptumRx. This has been the single biggest Rx benefit mistake I have ever made. I had the same 6 prescriptions that I had been receiving from the University of Iowa for some time. My doctor made sure my prescriptions were delivered to them Day 1 on Feb 1st and gave me a week supply from a local pharmacy to get by until delivered. I called Feb 2nd to check and was told all was on track. (So far from the truth) I began to get emails saying that my prescriptions were on hold because they couldn't reach my doctor. Called Optum and was told that was a mistake. No mistake. Status online says they were on hold. I called the next day and they said they straightened everything out. Not true.

I have been on a specialty medicine for going on 11 years and have dealt with several pharmacies over the years through IBX. These jokers have wasted so much time through copay billing issues and automated phone and email glitches I can't believe they stay in business dealing out medicines that people need to survive. I have a copay card through the medicine manufacturer and I am very responsible maintaining my prescription renewals and medicine delivery to myself. I can go on and on but will just leave some concise problems:

Having changed to a new medicare health plan we really needed to have my husband's breathing medication delivered. Having called and arranged (so we thought) to have this taken care of,,,after 10 days without medication we called again,,only to find out they had NO RECORD of said order nor conversation??? My husband has cancer and tumors in his lungs with severe lung disease that needs these medication every day! No one called,,,and after today's conversation nothing has been done,,,We can't take any more,,,called the Doctor myself and got the medication sent to local pharmacy and they can deliver within 3 days or less,,,no more dealings with these uncaring people!

I have consistently had problems with OptumRx over the last several months. For tier 2 meds, you pay 100% and they reimburse if you submit for 80%. However, if the t is Tier 4, they will pay 80% and you cover 20%. So the ultimate cost is the same, the difference is you have to float them a loan for the 80% until they decide to mail you a check. What is the advantage of a Tier 2 med?

My husband had a kidney transplant about 7 months ago. We are required to go through Optum for his anti rejection medication. We have had nothing but problems trying to get his prescriptions filled correctly and timely. We are often scrambling at the last minute trying to find out why they didn't fill his prescriptions and did not let us know. These are life saving drugs that must be taken consistently. Very unprofessional! I really wish we didn't have to deal with this every month!!!

What a complete hassle this company is to deal with. I spoke to three different people and got three different answers. One lady told me my Rx was covered 100% under preventative, the next person told me it wasn’t covered at all, the next person told me he was going to get it switched to a generic version. The generic version through their pharmacy was 2x as much money as any pharmacy I could have gone to in my area and they shipped it and charged me without even making sure it was ok! I will never use them again.

Very confusing and hard to find the drug your tracking plus shipping is very slow. Emails that are sent does not specify which medication is coming. More clarification is needed so items are easier to track especially with an inept USPS that does not care if you get your mail or deliveries.

I had to get prior approval on a script in2020, my husband's company updated Ins for 2021, kept Optumrx but changed member ID & they denied me on same script, said I had to do another PA because was a different ID. They said they couldn't transfer from my old member ID to the new one but yet they had the old one right there in front of them. They had told me that I didn't need a PA in the beginning but then said I did. They also raised my med coverage unless I went through their mail service...$35 for a 30 day supply thru local pharmacy or $50 for a 90 day supply for one script thru them, another script they raised $10! GoodRx charges half of what optum is charging me.

I have been using Optum RX for 4 years. I have never had any problems with getting my prescription refilled, they send me a notification when they are sending it. (I am on the automatic delivery.) I HAVE had problems with the doctor not responding to Optum's request, which has delayed my prescription, other than that, my medications have been taking a lot longer to get here because of the problems with the post office. All of our community is having problems with delivery (as is the rest of the country). I was sent Christmas Cards that took 3 weeks to get here! It is not Optum's fault that the post office is having problems.

In the last week my doctor's nurse has called and I have called 7 times. Each call has resulted in a different "promise" of what my plan covers. Each time the doctor sends a new prescription to the pharmacy only to have it denied. The latest call is now well over an hour with 5 different people telling me they were transferring me to a manager only to pass me to someone who is not a manager. Multiple times my doctor has had to write multiple prescriptions after being falsely told by a member rep what was covered. Walmart definitely needs to find a different company to manage their plan.

I called them to find out the cost of **. They said they couldn't tell me until they ran a test request so I told them to go ahead. After finding out the cost, I started shopping around and found the same drug at a difference of $2,000 per month with another pharmacy. Since I'm on Medicare, went with the lower priced pharmacy. Optum did not cancel my order and kept telling my insurance company and doctor that they were filling the order, which was a lie. They have now told me 3 times they have cancelled my order but have been contacting the doctor's office and insurance AGAIN and trying to place the order. Insurance company and doctor's office are fed up and don't want to keep sending in the approvals. They have created a mess and left me to clean it up. 3 1/2 weeks since last dose with no resolution in sight. Stay away from these people, they will misrepresent themselves and cause unnecessary paperwork and frustration.

UPS changed to this company for mail in prescriptions. Worst experience I’ve ever had. My first order was for a 3 month supply of my asthma inhaler and they sent 1 inhaler. I called and then they said they would this once send me the other 2 even though the prescription called for 3 and then they hit my credit card again! The last time I requested a refill be sent they emailed me and said they couldn’t fill it so I should ask my PCP to prescribe something else! Horrible company! I only gave it one star because I had to rate them to write the review.

I started using them about a month ago due to the fact that with COVID I’d rather not have to go out to local pharmacies. What a mistake! As others have said on here their customer service is horrible. Their turnaround time is ridiculously slow. My bp medication appears to be lost by the USPS and Optum is doing nothing to help. I spoke with a supervisor and he was condescending and rude and couldn’t have cared less. He essentially told me that I just had to deal with their crappy service. There isn’t even a customer service phone number on their website. The one that’s listed is for technical support for the website. I had to get the correct phone number after being transferred. I’m writing to my State Medical Board and Attorney General. They need to be held accountable or be put out of business.

No matter who you call they are EXTREMELY difficult to work with. It appears that they have outsourced their customer service and call centers to India. Many speak English but they are very difficult to understand. All the rest are just plain many fries short of a Happy Meal. You explain then you explain again and again and again. You ask for a supervisor and you just start over with the same level of success. I am convinced that they just want you (the caller) to give up and this is why they make it so difficult. I truly am disgusted with OptumRx. Sadly they are who my insurance company has selected.... OptumRx sucks!

I needed to get a new RX filled and the doctor spent hours on the phone and hours by the fax machine to try to get the prescription filled for me. The pharmacist yelled at the person in my doctor's office while she was trying to give him information about my prescription. I spent hours on the phone with their customer support trying to get it filled as well. There was always something they were missing... the rx was incorrect, there wasn’t enough information on file, the prescription will be filled tomorrow, "You’re all set - we will reach out once it ships."

For years I've been using Optumrx, and their customer service are so incompetent it's a crime. This review is a consumer warning. Do Not ever put your scripts on auto delivery or if you get a text that a medication is due and there's no cost showing don't reply. My last order for diabetic supplies ended up processing thru the billing dept incorrectly to the tune of $435 - it should've been $0. I noticed the charge in my bank acct & called to cancel because their website said it was still processing, rep I spoke with said no prob, order cancelled. Something told me to Check the website again 15 min later, well that script was now showing in shipping. Called again, told yes indeed it was in shipping and since there was a tracking number nothing could be done. Then the fun started - went on to correct the billing, after 2 days was told to call my insurance co because the error was their fault.

I have been without my heart medicine for 6 days. Optum is suppose to automatically send out your prescriptions if you sign up for it. When I saw I was going to run out I called them and got the runaround. I finally agreed to pay extra for quicker service. I am still waiting for my prescription.

The last time we order ** insulin the site said it costs so much a dose as a co-pay after our insurance payment. When our credit card arrived and we figured out the actual cost we were floored. The cost was 12.5 time that much when locally we could have gotten it for half that cost. When I called they explained the insurance companies payment process payments and co-pays, not why they suckered us in with a lowball price. Even after I complained the fake price is still on their site. We'll deal with local pharmacies from now on.

My husband and I began using Optum Rx for prescriptions a couple years ago with our insurance plan. In December my husband ordered heart medications he needs for Afib. Well here it is January 6 and they still getting runaround. It has gone beyond stressful! They don't care that the meds are sitting in Florida!! What kind. Of place is this. Beware! If you take necessary meds rethink using optum!!!!

Online submitted a request to refill an RX on file on 1/3/2021 (that was the date Optum's website showed it could be refilled). Its website showed it would be processed immediately. Checked the website on 1/4/21 to see the processing status. Showed no action had been taken. Sent an e-mail message via a link on their website asking what was going on. Got answer they were looking into it.

OptumRX will put you through an exhausting, unending battle to get your medication. They will ask you for the same paperwork over and over, you will fax it to 10 different people, over and over, and still Optum will say they have not received it. My doctor will no longer deal with them on any level. He finds their entire company completely incompetent and you will have speak to at least 20 different people for 15-45 minutes each and still have not gotten anywhere. I waited 4 months to get a prescription filled. When I finally got it done, it arrived 2 weeks late and unusable since it needed to be kept cold and the ice packs had melted. Optum refused to take it back and I had to go buy it at CVS.

For some reason a number of years ago my insurance switched my mail order pharmacy from Medco to OptumRx, and IMO it has been the WORST choice, over the years I have actually been yelled at by their representatives, been charged for medications I didn't order or authorize, had financial information retained but been told it had been deleted, lost prescriptions, malfunctioning web sites, CSR's that can barely speak English and recently they tried to authorize a medication I am allergic to, even after I called and was told it was corrected, due to the current world conditions I needed an emergency refill to tide me over until my december 2020 refills showed up, (ordered 3 Dec 2020, 5 Jan 2021 still no prescriptions), was assured repeatedly I would not be charged for the short term refill, another lie, I ended up being charged when I went to pick up the prescription, over all if I could give negative stars it would be a -10 star review, you have my sympathy anyone that has the misfortune of dealing with this company.

They did not do what they said they would- provide me with a hassle-free reduced rate 3-month at a time supply of my medications. They have made this very difficult and have not helped me to remedy this, they will not even communicate with the doctor office, and cost me more money- they simply sent one month at a time and the amount they charged was 1 1/2 times more than the pharmacy charges. I plan to make sure my review of the organization is well heard in the public forums, and I let them know this also.

My doctor sent in a prescription on Dec 7th 2020 since I'm no longer allowed to use a pharmacy of my choice. Yesterday Dec 29th, I was on the phone for over 3 hours trying to find out where my medication is since I have been out of medication for over a week. After finally calling customer service on the back of my insurance card I spoke to someone that could help me. He said the order was ran under a different insurance that I don't even have, and that is why I was denied, but yet I was told when I used the app to have them call me, they never received a prescription. I then called my doctor had a new prescription sent in, and told OptumRx that I needed it overnight since I have been out of my medication.

This company should be banned from doing business, they do not care about their customers and prey on the elderly they are supposed to serve. Totally incompetent and nonexistent customer service. Find a different company if you need your medicines.

Customer service is awful. Wait times are awful. I have spoken with OptumRx on three occasions and they have had a difficult time answering typical pharmacy questions. I included a manufacturer discount card with my prescription which they failed to add on to the cost and charge me the entire amount of the medicine. After speaking to them I was advised it would take 5 business day for the (back office) to ensure the manufacturer discount card is accurate, up to date, and apply to my account is it is. Where as when I was using Walgreens they were able to apply the discount within seconds. After the 5 days of all is accurate it will take another 5 days to process a refund. Completely unbelievable. OptumRx lacks typical pharmacy knowledge & customer service skills. There is absolutely zero reason for any type of change to take 10 (business days) to correct. This company shouldn’t be allowed to operate.

I am writing this review on behalf of my mother. She contacted Optum Rx regarding the delivery of her BP medication to which she was informed it was shipped December 14, 2020. I understand there is a delay in deliveries and we are in the middle of a second wave pandemic so delays are expected. We are now 14 days out and she ran out of medication last week. She called customer service and is told again it's in transit. So today I step in the medication was NEVER shipped because I tracked the package and the representative confirmed it hasn't shipped.

I can't even begin to count the number of times this company has "forgotten" to send a prescription that is on automatic refill. Customer service reps are always very nice and helpful, but why should I have to be repeatedly call them for something that they can't seem to correct. I have had prescriptions "disappear" from their data base, not get reordered on time, said they called doctor's office when they haven't--- the list goes on and on. This has been going on for years. I have never had this problem with any other prescription supplier. This is one horrible company!!!

They try to force you to mail-order your meds. Even after opting-out of mail-order repeatedly, I still end up having to call and opt-out again with most new prescriptions. However, that is just a mild inconvenience. The real problem came when I developed Rheumatoid Arthritis. Doc had me on one medicine for a year and the inflammation was still a problem 4-5 days a week. Doctor gave me a new prescription which was 60 pills for a 30 day supply. I was shocked when the pharmacy said it would be $185! Turns out this 'provider' (read: denier) refuses to pay for more than 30 pills every 90 days and tells me my only recourse is to convince my doctor to spend time on the phone arguing with my insurance provider. I'm stuck because this is my insurance through work. If you have a choice, keep looking.

I do not know how many times I have gone through this with them. They send a serious prescription medicine through the mail, it does not arrive, USPS shows it as "pending" and they appear to be unable to track it when it does not arrive. They just throw the ball back to the customer and tell you to get another prescription from your doctor called in to a local pharmacy if you need the medicine. I escalated to the second level and they told me they give themselves 10 days to get it to you and if it does not arrive, they will mail it to you again then. So DO NOT RELY ON THEM if you need a prescription to be covered regularly, or if you do not want to have to get another prescription from your doctor to a local pharmacy every time they use USPS and it does not arrive on time.

I was hoping that an online Rx company would know how to serve its customers. They don't. It took days for them to process my order, days for them to prepare it for shipping and then they used USPS for shipping. Really? Thousands of dollars charged to the insurance companies for prescriptions and you use the worst company in the world for shipping? USPS? Hahaha, that's another story, thieves. Where is the customer service there? Emailing them doesn't work. I just got a form letter. Calling them didn't work, I was just told they would do everything I asked for to get me off the phone and nothing was resolved. Today I try to send another email and wouldn't you know it my email mail won't go through. Just another example of corporate America taking advantage of society. This country is imploding. Thanks Optum, thanks for nothing.

My drug required prior authorization, but absolutely no one from OptumRx is able to assist myself, my doctor or my pharmacy. We are given different answers every time, and their customer service reps are telling a new story or reason every single time. If I could choose, I would select a different provider, but this useless company is required to clear all prior authorizations for United HealthCare. If you have an option, stay FAR AWAY from these people.

Was going along fine for 3 months, then, for some reason, they started claiming I owe them $1300. I disputed; they told me I didn’t owe and they were looking into it and they were investigating, but this would not affect my shipments. However, every month they put me on hold for 15 to 20 minutes so a manager could override my account b/c I had an unpaid balance. This continued and they told me 2 more times that they were sorry, and they would ship me my medicine, b/c I did not owe the money. They even told a CS agent for the drug company that I didn’t owe them money, and my account balance was Zero.

A typical pharmacy order from Optum takes 8-15 phone calls to get it shipped and then it takes about a year to fix the incorrect billing on every order. My doctor's office cannot stand working with this pharmacy and I am always angry with their incompetence.

OptumRx has filled most of my prescriptions promptly. The price is great, you can't beat $0.00. However, twice in less than 3 weeks I have run out of a critical cardiac drug, one that can do great harm if you suddenly stop using it, up to and including death. The first time, a representative told me that the prescription "had been canceled." No information beyond that. I certainly did not cancel, nor did my cardiologist.

For months I keep getting numerous customer service phone calls and automated calls from people who have incorrect information medical information that I have tried to correct numerous times. This company outsources their customer service to Philippines and these people don’t know how to make corrections in their system.

Website portal = Sucks. Customer Service = Sucks. Be aware they also keep your medical records FOREVER! You would have to go to the supreme court, get a jury trial, and legal services before they got rid of your records. Not even Edward Snowden can help you! Scary world.

Facts brought out about the OptumRx Drug Program and reported to OptumRX.

I am the caretaker of my 95 year old mother. It is difficult to impossible to log on to their internet site and each time I have to change my password to do so. The website is inefficient to clear up problems so I have to follow with a phone call that is beyond frustrating. The automated voice cannot understand my input and finally transfers me to agent which is what I want anyway. After being on hold a long time I get a rep who verifies they've shipped the wrong product and twice they've told me to call when I receive pkg to return it when they know they can't accept returns. I end up spending three times as much on their product. They continually call to refill the expensive drugs that I have found at a different source for a lot cheaper. I hate doing business with them.

I received my order ** without **. Today I got an email from OptumRx about a problem with the order **. The representative said there is no more ** and suggested to go to the local pharmacy. After that I have a problem with transferring a prescription from OptumRx to CVS. Is OptumRx a nationwide company with millions of customers or it is a local pharmacy with numbered customers? Who is in charge of supply? I cannot imagine situation like this at the Ford or Toyota assembly line. No more wheels! Thousands of people are waiting for wheels! What gonna be with such company and where the supply managers gonna be?

I have no choice but to use OptumRx. My employer won't let us opt out. First of all im on anxiety and depression medication that I cannot go with out. If I do I will have to start the process all over again to get it to work again (6 weeks) during that time I feel like I don't want to live anymore. Optumrx doesn't care, every month is a battle trying to get them to send me my medication. Here I am again.. dwindling on my meds, even though my dr gave me a 90 day prescription on 2 medications - OptumRx sent 30 day supply on one of them and 0 of the most important one. I've been waiting a month to receive them. I will have to call again, probably several times before they will give me an over ride to pick up at walgreens because they didn't send my meds. If you can choose to opt out I would. Unless you like being on the phone begging people for prescriptions. Dangerous if you depend on medications for your life.

As a senior on various medications, I was reluctant to give home delivery a try, but I did, and I am very very sorry I have. What a fiasco mess of inaccuracy and horrible intelligent customer service people who say they are taking care of the problem but it never resolves after three hours on the phone with different representatives. There is no management email to contact for a real resolution or ability to chat online. I do not trust their customer service to continue to maintain my medications where they failed to properly mail a very important blood pressure medication at the end of September and I have since been out after dealing all month long with them trying to explain how their set up was an error they caused.

I ran out of medication while waiting over 2 weeks for delivery. I ask for an overnight re-ship since I was out of med's but they refused and said it could take another 2 weeks. Suggest anyone using this "service" request a refill 30 days before running out of med's.

Cannot say anything good about OPTUM-RX. After 5 years, I am dumping United Health Care Medicare Part D. I got robocall yesterday saying that my medication had been recalled due to carcinogen contamination. After that robo-statement, the robocall immediately went to a busy signal and cut off. So I called customer service. Spent the next 25 min. on hold trying to confirm or deny the recall. Hung up. Sent message to OPTUM. The message reply next day did nothing other than promise to open a case file and to confirm that I agreed to deal with my issue via email. [WHAT???]

When everything goes well, the maintenance medicines come on time with no hassles. I love that all of my maintenance meds come free through Optum. But if anything gets crossed up, it takes several days, a couple of visits to the website, several phone calls to both Optum and my doctor's office to get it straightened out. I got notice a couple of weeks ago that I needed to contact Optum because they needed more information to process my next order. So I called, and it turned out that THEY needed to inform ME that they were out of stock and did I want to contact their procurement division to be put on the wait list. I was hoping for an estimate of how long it might be before they would have more, so I could decide what to do. The person I spoke with transferred me and I hung up after 20 minutes on hold.

I inject ** 1x per month and every time I order this stuff from OptumRx something happens on their end to screw it up. Today I am frantically trying to get my UPS driver to come back because the extremely rude and inappropriate agent put "signature required" after I refused signature verification and double checked before hanging up! He sounded like he was about 18 and went on and on with personal information and telling me what he thought of the president. All I wanted was to put in my order but he wouldn't shut up, like he was talking to someone he knew not a customer trying to put in an order.

I am very satisfied with my mail-in pharmacy, they are always so helpful and courteous in answering my questions and concerns. I am always treated as a valued customer. I never have to wait long.

They have gone out of their way to research and save me money. Always easy to talk to and very understanding and courteous to talk to.

Very professional and down to earth. Explains things in laymen's terms for non-pharmacist like myself???? Well I used to be but that's decades ago??? I love this place. ❤

I would avoid getting involved with OptumRx due their to the unsatisfactory service I received in 2020. If they messed up a prescription they would delete the order number and start with a new number. If you voice any concerns they would bully you and try to make your refill a nightmare and painful. One request was submitted on 8-21-2020, I did not receive the medication until 9-15-2020; optumrx intentionally delayed and failed to make any reasonable adjustments. When I used CVS for the same prescription refill, it took two days to complete. On 9-4-2020, Scott & White Health Plan & I requested optumrx eight times to transfer all my prescriptions to CVS whereas nothing was ever done.

This company constantly pushes you to refill your prescriptions even when they're not due. I got so tired of them calling me that I switched to another pharmacy that has local locations, better prices.

The worst. Period. Independence Blue Cross in Philadelphia forces you to use Future Scripts for mail order pharmacy which forces you to use Optum RX which forces you to put up with total incompetence. I enjoy getting emails telling me my drug is out of stock, you must call immediately, and not being able to speak to a human being .... and when you do wait 60 minutes and get a human, they put you back on hold to avoid the problem with your drug. It's criminal. I don't know what to do, except go back to a traditional 30 day, pickup pharmacy which costs my insurance company more money, me more time.... all because of this awful company call OptumRx.

\hey were difficult to deal with when I was first required to use them. Refills have been easy and delivered on time. Customer service is mediocre when needing an explanation of cost changes.

This online pharmacy is good at sending out reminders, and getting the scripts correct, but they're not good with customer service.

They are now denying my breathing meds because they don't feel that I need what is prescribed & that the Dr should try other medicine. Which by the way we've already tried. I have severe COPD & I need my medicine just like I need all of my maintenance medicines but they continue to deny me. Makes me wonder if they just don't care. What's going to happen is I'm going to end up in the er with withdrawals from pain meds that I've been on for over 15 years for degenerative disc disease from 6 back surgeries. Plus my body will start shutting down because they won't refill my thyroid medicine. If they are going to play God with people's lives they best be prepared to be sued by family members.

I have ordered from Optum RX a few times now through my insurance. I had an issue and reached out to their customer service. The agent was helpful, but provided me with incorrect information.

Great customer service. The representatives are professional, knowledgeable and kind. Timeliness for processing and receiving medication is great.

OptumRX is my pharmacy for my United Health Care a division of Optimum and they should be ashamed and disgraced regarding their support of their clients on Medicare!

Optum ensured that I had all prescribed medications in a timely manner. They communicated effectively with my PCP when necessary. I felt cared for. The care team at Optum was very professional.

Nine out of ten times I call, they give me some ridiculous reason why my medication can’t be filled. Today the reason was that I hadn’t opted out of Home Delivery. When I told her I don’t think that’s the case, she rambled on about Home Delivery. They always create more confusion than is necessary. I’ve called with the same issue multiple times, and each person will give me a different ridiculous reason. ONE time I was able to talk to someone who actually helped me and was logical. He was flabbergasted by his coworkers giving me the run around for something really simple. Optum should seriously pay us for the hours we spend untangling their mess.

Prescriptions by mail, 90 day supply they refill automatically, they call doctor if need additional script. Order arrives within 3 days usually.

I love the fact that I get a 3 month supply of my prescriptions and I do not have to contact my doctor every time I need a refill, they do all of that for me, then lo and behold, my script arrives.

With Medicare, I do not pay anything for some of my meds. The one I buy is not the cheapest, but is convenient to order from them. Not everyone carries it. They make reorders easy.

Shipping is fast, quick to get meds when you don’t have any. Friendly, professional. They make sure your needs are met. Home delivery is the way to go. No standing in lines. Straight to your mailbox.

I began mail order with OptumRx within the past 12 months. I have two insurance companies and I have to deal with coordinating benefits. That has worked well as opposed to another well known company.

Very good prices; but website experience is not the best; constantly changing names and log-in experiences. One password is good today; not tomorrow. The best thing to do is call-in and that is great.