OptumRx Reviews

This firm is the worst! For the second year, I have had trouble when I left home for six or eight weeks and needed to have prescriptions filled during that time. What is so difficult about mailing my refill to a vacation address? Well, I placed my order 8 days ago and they are still processing it internally and cannot tell me when it will be shipped. I don't have much choice. My former employer mandates OptumRx. If you have a choice, run (don't walk) to another provider. These folks have no idea what customer service is about.

I am on two medications that require me to participate with OptumRx Specialty Pharmacy. Upon enrolling, they informed me that their role was to assist me in compliance, facilitate refills, answer any questions and offer support regarding drug interactions. I have received no calls regarding refills or asking how I was doing. Upon going online to order the refill (as the vial instructs), I am informed it cannot be ordered over the web. I then call the number on the box they sent me only to be told I have to contact another number for this medication, and they are open at 8 Pacific. I have now spent two days and 3.5 hours on hold trying to get these meds filled. The excuse now is they are waiting on the doctor’s office for a prior auth. I then called my rheumatologist and confirmed it was faxed to the number on the form yesterday.

About six months ago, I established an account with OptumRx for my Diabetes Testing Supplies. I use Freestyle Lite strips and have the software for tracking my tests running on my computer. Well, I got a call from OptumRx today telling me that they could no longer supply me with Freestyle Lite strips. They offered me a free meter and wanted to switch me to another test strip. Given that I'm really happy with Freestyle and have been using them for years, I declined their offer.

I've been a Prescription Solutions customer for several years. Last fall, my doctor faxed my annual prescription order to OptumRx. I waited for two weeks. Nothing! I called customer no-service. They did not have the order. The doctor then phoned in the order, and when I checked it online, the total amount was a little over $900 (blood pressure medication, diuretic, and statin - all generic)! There should have been co-pay of $18.00 total. I made a phone call to them, and they told me my coverage had been terminated. Not so! After a long phone conversation, they corrected. Second time, same thing! My coverage showed terminated which they supposedly corrected.

I tried to order my brand name blood pressure medication Diovan online. The site said, "Cannot process order at this time. System is down. Try again later." I even called customer service and spoke to a rep who also tried to place the order for me. She said she experienced the same problem as I did - she could not place the order; the system was down. She asked me to try again later or the next day.

My doctor sent in a script for me, and it took a full week and a half for me to get a call saying our insurance does not cover OptumRx. In the meantime, our insurance had expired. Had someone at OptumRx contacted me sooner, I could have gotten this filled elsewhere. Since the company dropped the ball and left me hanging, for a week and a half, I am out of my meds. Out of the 8 staff members I talked to, I got 8 different responses/excuses. They even blamed me for not checking on them to make sure they were doing their job! The rudeness and lack of knowledge by the staff is laughable! Avoid this company!

Every time I call or use the computer to refill or order prescriptions, they always say it will be processed within 7 business days. I can check my account to see if I was charged seven days later, and I have not. I call and they are holding up my prescriptions for no good reasons. I then have to get a few pills from local Rx, and I never know for sure until I call 5 or 6 times when my prescriptions will arrive, and what they are charging me. I would not be concerned if it happens once or twice, but this is every time I order. I not only get my prescriptions, but I manage an account for another loved one.

I am waiting now to have my money put back to my credit card. Apparently, I had a credit and if I did not call to talk to a service rep about an order in December, I would not have known. The money has been sitting in their bank account since August or so. I found out about the credit late December. What is so disturbing is if you go onto their website and go into your account, it does not show that you have money owed to you. It does not show a credit. Nothing was sent to me by email or post either. How many people have money owed to them and will never find out? This should be illegal.

Average hold time is 15 minutes. And now I'm into 36 minutes in this call and still waiting for the rep to come back to the phone. I'm never looking forward to dealing with OptumRx. I hope they don't expand and take over other Rx service. That would be hell.

I am handling my dad’s prescriptions and was dealing with Prescription Solutions who seemed to do a great job. In the last 3 months, I have tried to renew or refill prescriptions 3 different times. The first time, they put the order on hold but did not notify me and I had no idea there was an issue. It turned out there was no issue; they just put it on hold until we contacted them which created a delay. The second time I renewed prescriptions, I was watching and could not understand after a week why the prescriptions had not been shipped.

Prescription Solutions/OptumRx was not my cheapest option, but I continued with them and recommended them for my husband for 2013. Mistake! His doctor sent in his prescriptions early so he could get his meds as soon as eligible. They sent them in December, billed him for the full cost, and seem unwilling to correct it. Customer service is hard to reach and was incredibly rude. Computer is down today. How do you deal with a company like this?

I asked my doctor to send my prescriptions in to OptumRX for the upcoming year, 2013. He sent them in before the end of the year (just like he did last year to Prescription Solutions). Guess what, they refilled them and charged them to my 2012 plan which of course had a cap, which means they hit me with a high dollar bill. The trans. date on my charge card account is 12/27/2012 and posting date of 12/28/2012 and 12/27/2012. I had another charge with a trans. date of 12/31/2012 and a posting date of 12/31/2012. My first contact with OptumRX was with an email. They emailed me back with they had to fill it because the doctor had not instructed them to hold it. And they did not know what my benefits were for 2013. Since the deadline this year was December 7th and I had not changed insurance from UH, they should have known. I also called them, but as of this date, they have refused to do anything to help me.

The OptumRx site won't accept my ID or password and I cannot find a way to set up new ones. I had accessed my prescriptions through the Prescription Solutions site on 12/31/12, but can no longer get through. That site did accept my old password and ID. I am going to check with local pharmacies to see if the cost for my prescriptions are comparable and if so, I'm through with your company.

I have been trying since August to get the generic version of Actos 30mg at a reasonable co-pay. It is offered as a tier four - the same as Actos was previously. This would cost me about $120 for a 3-month supply. I now see that the generic form of Actos is available from the Costco pharmacy for $269 for a 3-month supply with no prescription drug plan. Since ACTOS sells for considerably more, why is the generic so high?

I, also, moved from Prescription Solutions to OptumRx and like so many others have had extremely poor service when requesting a prescription refill, extraordinary problems with the website, and very discourteous customer service telephone calls. They have not been able to re-fill my Spiriva prescription because they are out of the medication. Their website tells me they have a problem with my refill request, making me believe my input is incorrect. Several frustrating telephone calls later, they finally admitted they did not have the medication on hand. This is just an example of how poorly they treat their customers. I feel I have been lied to by this company. Please bring back Prescription Solutions.

I never had a problem with Prescription Solution. Optumrx was okay until December. I asked for generic and even wrote generic on the script. Well, it wasn't clear enough for the incompetent pharmacist, so he filed my much needed meds and it never got filled, despite me calling every day for 5 days asking where my script was. I sent the $12.50 fee to overnight and was just told today it is being processed by regular shipment, which can take another 7-10 days. They've my script since the 23rd. Speaking to customer service is useless and a so-called manager isn't much better.

I receive periodic Remicade infusions for my Crohn's Disease. Remicade has changed my life. RemiStart offers an assistance program to help offset the costs as Remicade is extremely expensive. In order to get our reimbursement, we need an invoice from OptumRx stating date of service, cost, balance owed and most importantly, the name of the drug (Remicade). My wife and I are at our wits' end as it has been over two months of contacting OptumRx requesting this invoice. They have sent us multiple invoices but none of them state Remicade on the invoice. We have refused to pay the balance as we are afraid if the balance states $0 then we will not receive our reimbursement. We have talked to Resolution Specialists and supervisors of Resolution Specialists to no avail. Apparently, the problem is that nobody can contact the people responsible for producing invoices except through emails.

Lack of communication, Customer service, & Lack of Q.A. Monitor - We had Prescription Solutions and had no problems with the mail-out service. When our account was changed to OptumRx, my birth date was entered into the system incorrectly. I understand data entry and realize that mistakes can happen. We notified OptumRx three times and each time they assured us that they corrected the problem while we were on the phone. Not. We contacted our H.R. department and they started contacting O.R. as well. We provided documentation as requested but it still was not corrected. Not only could I not refill my prescriptions, the bills filed by my physicians were denied because they were submitted with my correct birth date, not the one OptumRx insisted was correct.

I receive immunosuppressant meds for a transplant. With Prescription Solutions, I would receive a refill reminder call. I spoke with a rep as soon as I placed a call, and the refill would be delivered within 3-4 days. Now, OptumRX has stopped calling, so I almost ran out of the crucial med. Deliveries now take over a week. When ordering by phone, I am asked my member number. What is that? My delivery address is always wrong on the automated call line, so I always need to speak to a rep, repeating all the info I gave to the machine. Today, the website has no mention of any of my prescriptions. It’s going from bad to worse every month.

My doctor called in two prescriptions for me and only one was delivered. I had enough medication to last me till the new prescription was delivered but now I was running short and I had to contact my doctor again to call in the missing prescription. After waiting ten days, I went online and it said they were still processing it. It is now 12 days and, with the holiday mail, I am about to run out of this drug. I never had a problem with Prescription Solutions. I find OptumRx very hard to deal with.

We were with the MD when the Rx was placed on Nov. 29th. It's Dec. 24th and only one med of 4 ordered arrived. The telephone reps have been well-trained to apologize but the service is dangerously bad. I'm 95 years old without adequate meds and a major holiday. We've had repeated problems with this so-called mail service. We will never use them again - they're so not worth it!

After completely botching the delivery of my specialty drug (Humira), this incompetent company apparently closed for the weekend but did not change their voicemail to notify callers. So as a special needs patient, they essentially turned a cold shoulder to my needs leaving me to my fate as I am now facing several weeks of pain and suffering all due to their archaic processes & callous customer service.

Worst service ever - This is just a repeat of all the other reviews. One to two weeks just to get the order processed. Customer Service is totally useless, just **. Apparently, their pharmacists either treat all orders as "new", thus causing a massive delay, or they are too stupid to use the computer system. I hope it's the former because the latter means that really stupid pharmacists are filling prescriptions. Supervisors never answer (I wouldn't either if I worked for this company). I'm filing a complaint with AARP and Medicare, and looking for another service. With a little luck, I'll die from their prescription (or lack of) and my widow can sue them for big bucks!

Avoid this company at all cost! Since taking over Prescription Solutions, everything seems to be in chaos. The most recent prescription faxed over twice directly from the MD still doesn't show in their records, even though both times they confirmed it back to the MD. The so-called "advocates" give conflicting, or no information; they refuse to provide a supervisor to talk with; leave you on hold until you hang up. Medication before this had the same problem, but was actually given an order number, even though it was not on their formulary and they had no intention of filling it.

Throughout this year, prescriptions were delayed and re-fills were not addressed even though the physician's office called in the prescriptions that had expired. As a consequence, I lost confidence that my medications would be received before my supply was depleted. Website is not intuitive in terms of filling a prescription or re-filling a prescription. Customer service including web support is not supportive - the tendency is to blame the customer. I dreaded having to contact customer service for any issue since they lack understanding that this service is crucial.

I have had nothing but issues with OptumRx. With PS, when I ordered a refill, it was only a matter of a few days and they shipped and I received within 3 days. With OptumRx, it is at least 14 days before they even process. With the recent refill, I was told it was back ordered. As I was leaving for vacation in a week, I asked the representative to refill it the week I was coming home. I have been home a week and finally got a letter that tells me it is still back ordered. Once again I called. Finally, I got a pharmacist that tells me he can send a substitute. Why was I not told this a month ago? I asked when I could expect shipment. "10 to 14 days," he told me. At this point, I am really upset seeing as I originally ordered this refill weeks ago! I was told that he would try to put a rush on the refill, but that was not his department! Like I said, I have dealt with PS for years and did not have these issues and they were a lot more responsive to my needs. The first time I called them last month, I was told it was a 59-minute hold and I had the option of a call back, which I opted for and never heard from them! I'm not happy with OptumRx service.

I was forced by Oxford Healthcare to order my prescriptions through OptumRX. First of all, it takes forever to receive your meds so prepare to wait or die waiting for meds you desperately need. When they finally send them, make sure they send it to the correct address. After two months of sending them to Apt. 10D, they suddenly decided to send them to Apt. 10B. Of course, no one lives there so the package with my medication disappeared. Hopefully in another 4 days, I will receive the package. Now, it will only be 13 days I haven't taken my medication. I do miss my regular pharmacy. I never had a problem there picking up medication.

I am forced to use this mail order pharmacy by my health insurance provider United Healthcare. Twice now they have failed to ship prescriptions when promised. First time it was chemo drugs, which totally messed up my husband’s treatment. Just yesterday we were supposed to receive Oral cancer drugs (which were requested last week) and they did not ship once again. When I called I was told the drug manufacturer was in short supply of the drug and they were the reason. I called the manufacturer. I was told this is not true. Enough said, they are messing with my husband’s life (Stage 4 prostate cancer).

I had the best local Specialty Pharmacy in town then United Healthcare denied my claim stating I needed to get my scripts with OptumRx. My first script with OptumRx was sent one week early which I didn't think anything about it until I called to get my script refilled. United Healthcare rejected my claim stating I needed to wait three more days to have it refilled. So, I called three days later the day my injection was due and I was told they would overnight my script. The next day a rep from OptumRx called me at work to say "I'm sorry we forgot to overnight your script but you will have it the next day." Here I sit three days past my injection date and United Healthcare refused to allow me to get my script from the local Specialty Pharmacy that is 10 miles away from me.

I called in early November after Hurricane Sandy. We lost power for 6 days and I needed to know if my insulin supply could be re-refrigerated after 6 days of no refrigeration. The pharmacist said it was okay and gave me the standard answer for when a KwikPen is in use, not the answer to my question. I had to call Lilly, the manufacturer, to find out that the insulin could not be used since I didn't know the non-refrigerated temperature. I also called to find out about blood glucose meters I was entitled to. I was told that I was in luck because the one I wanted, One Touch Ultra 2, was on my plan. I was also told it was made by Bayer. It's made by Life Scan which is Johnson and Johnson. I was later told by another rep that this meter was not available to me on my plan. They do pay for the testing supplies though, once they get around to sending it.

OptumRx's Sudden Refusal to Provide MS Medication: I am a MS patient and I receive Tysabri infusions every four weeks. I have United Healthcare as my primary medical insurance and they are contracted with OptumRx. I was scheduled for an infusion on November 16, 2012, but my infusion center called me 30 minutes prior to my appointment to tell me that OptumRx did not send my medication because I also have Medicare A, B & D. United Healthcare covers the cost of my infusion at 100% after my deductible, so Medicare has never been involved. I have spent hours of my time on the phone with United Healtchare, OptumRx, Biogen Idec (the makers of Tysabri), my doctor's office and the infusion center - all in attempts to get my medication. However, every benefits investigation that is conducted always leads back to OptumRx as being required to supply the Tysabri.

I was eventually called by someone from the President's office of OptumRx in response to my original posting on this site. She admitted that their website had been creating problems for a lot of their customers and that they are working to improve it. She patiently and courteously went through all my prescriptions with me and resolved each one. I told her that there is at least one item that has been put on hold every time I have ordered it, because it is not covered by Medicare Part D, and is moderately expensive. I have, in the past, always had to call and confirm that I want the prescription. She claimed to mark my account that I know all this and want it anyway. She sent out every prescription in question overnight at no cost to me.

On November 29, 2012, my doctor faxed OptumRX all of my refill information. On December 6, I went on your website to see if you had sent the medication but you don't even have it on record! What is going on? Are you waiting for people to die waiting for their medications? This is horrible. I wish my insurance, United Health Care, didn't require me to use you mail order service.

I have been waiting 9 days for a prescription to be filled. The website indicates the prescription order being received on the 26 of Nov. and shipped on the 26 of Nov. It is now the the 5th of Dec. I get no answer from customer service. All they tell me is what I already know from the website. They told me to call my doctor and get samples from him to hold me over. Customer service people were very rude and condescending. Fortunately, my lack of the medication is not life threatening or I'd be in big trouble. If this is an indication of how OptumRX is going to work, I will go to a local pharmacy. By the way, they have already charged my credit card.

In Sept., I was charged $242.45 for the drug ** Tab 10mg, 90-day supply. My doctor had called in **. OptumRX told me there was not a generic drug for **, yet filled the prescription with a generic drug. Yesterday, while at the doctor’s, he looked at what OptumRX had filled and said it was generic and called it in to Costco and said it was $12. I have tried to talk to OptumRX about the charge they put on my credit card, but they won't answer any questions; they won't let me talk to the pharmacy dept., the accounting dept., a supervisor, or manager. They refuse to answer any questions, with every excuse they can come up with. They are rude, put me on hold, hang up, etc.

I have used Prescription Solutions (now OptumRx) for a few years. Up until now I have never had a problem - until they changed their name and computer system. I ordered a refill of my prescriptions on 11/8/12, and my account on their website stated "Order Received Date: 11/08/2012" and "Order Shipped Date: 11/08/2012". I left on a trip on 11/20 and just returned on 11/28 expecting to find my prescriptions in the mail. They were not. Upon calling them, I was informed they shipped yesterday - 11/27/12. I did not get any call or email informing me that the shipment would be delayed 19 days past the date their website reported as the shipped date. Their computer still shows the order was filled on 11/8, and the supervisor I spoke to said his computer shows the same date. He said they've been having problems with their new computer system. I understand that, but there is no excuse for not communicating with me while I trusted their false information. I will now look for another vendor.

We were forced by United Healthcare to use OptumRX for chemo medications so it would save them money. We cannot get answers to questions. We’ve been receiving meds from OptumRX for a week now and still cannot register online. We were told they need another week to get information into the system? The phone number on the prescription bottle for refills is the wrong number. We have to wait and call the Oncology department M-F 7-5 (sounds like bankers hours). What kind of company is this and how long have they been in business? Not professional at all. We’re very disappointed that United Healthcare chose this specialty pharmacy and are looking now at Medicare part D plans instead - maybe less hassle and more professional.

My mother passed away on 4/9/12 and was an auto refill customer of Prescription Solutions now known as Optum. I notified the company of her passing immediately, but on 3 separate occasions since then, they have charged my bank account for prescription co-pays. Today I attempted to resolve the most recent charge with them, and after 2 hours on the phone (holds, their phone systems disconnecting me, and incompetent customer service), they claimed they did not show I was charged for the co-pay, although I was looking straight at the bank statement showing the charge.

I am on Medicare with supplemental insurance from UHC, which owns OptumRx. When I moved my prescriptions to OptumRx at the suggestion of UHC, I was billed for a co-pay on a prescription that was 3 times what I had previously paid for it. When I complained, I was told that the pharmacy I had been using had not "properly" read the prescription. I grieved the issue with UHC and received a letter telling me that they paid the amount that I had been overcharged, giving me the date and amount paid, and the check number. I have continued to be billed by Optum, saying they have no receipt of the check. When I call UHC, they refer me back to the letter showing it's been paid. Between the two, I get no satisfaction and am worried that it will hurt my excellent credit rating, so I've paid the bill. United Health Care is as duplicitous as OptumRx, which is no surprise since UHC owns Optum.

I ordered heart meds / blood pressure / insulin. Several times, these were not sent on time and I had to do without for days or had to fill at local pharmacy. I also was quoted by phone one price, only to be given a completely different price when I would call back and told them they were mistaken. This happened several times. The straw that broke the camel’s back was I ordered blood pressure meds via phone. They quoted price, charged my account, and said it would be delivered within 10 days. I am a heart patient and must take these every day. 2 weeks came and went. Thinking I should have received by now and I have no blood pressure meds left, I called only to be told my order was canceled because I owed them 220 dollars on my account? Keep in mind I was charged each and every time I ordered. My account was charged before anything was ever sent out. So this was impossible. Also, keep in mind I was never contacted in any way to be told this life sustaining medication was not being sent out and the order was canceled. In retrospect I found my account to be charged in full for the meds I never received. Never again.

My mom ordered and paid her prescription drugs on October 2, and she hasn't received the whole order. Every time we called, they said the medication will be in 5 days, but it would never arrive.

For the second time this year, I am having trouble getting my mother's prescriptions filled because her payment has not been posted. The first time, earlier this year, I inquired about the status of her prescription order. I was told it had not been filled due to her having "a balance exceeding $100". I told them that her payment in full had been sent sometime earlier, but they insisted her bill had not been paid. In the end, it took two to three weeks to get her payment posted so that her prescription could be filled. At that time, I was told the accounting department was behind.

I've been on the phone now for about 15 minutes. Nice young lady, very efficient to a point. She kept putting me on hold, coming back several times to apologize and then back on hold. It seems she could not locate my coverage because my prescriptions are 'specialty' scripts. She could not locate them and the department handling my special needs is closed. So, I just wasted 20 minutes, but I did get the number for that department. We'll try tomorrow. Very annoying lack of service on their part.

I have yet to have Optum Rx send an order on time, complete, accurately and without inexcusable delay. I enrolled with them in the first place because they promised "at home" convenience to replace endless trips to the drugstore. Instead, I have endless website delays and telephone calls to employees who seemed like good people but who were unequipped to answer substantive questions about Optum's mishandling of my orders.

Originally (starting 3/2011), Prescription Solutions was to charge my Albuterol Nebulizer Solution to my "on file" Visa. They did not do that, but instead sent me a statement for each of my first two orders (March and June). I paid each of those and talked with the representative about getting those orders charged to my Visa as they were supposed to be doing. From that point on, they did, in fact, charge (post) to my account (but not necessarily always to my Visa), and in addition, they went back and charged my Visa with the first two orders that I had already paid by check.

An order mailed to and received by OptumRx on September 9, 2012 has yet to be filled. At first, they said they faxed something over to my doctor, but he did not respond. I called the doctor who stated he never received a fax from them. I called OptumRx and spoke to a different rep, who said it wasn't a fax, and that they simply left a message for the doctor to call them. My doctor was annoyed and stated no such message was received. I called a third time and got another story. It seemed they haven't faxed or left a message for my doctor, and I had to get a new prescription and mail it to them. There was no answer from them when I asked why.

Filling my prescriptions - They have lied about everything. Something is very wrong with the business. They take your money right out of your checking and on the 10th of the month, you still have nothing. I asked for a full refund immediately on 10/9/12. They told AARP that my order was still processing.

Dr. ** has ordered 2 prescriptions. On 8-1-2012, I spoke on the phone with Prescription Solutions on 5 different occasions. I checked with Dr. **'s office 3 times. I was shown the prescription log - times they called, times they faxed. Today's date is 10-9-2012, still no prescriptions and no explanation. I will be going to the doctor's office to get 2 prescriptions for 1 month - one medication is for blood pressure which is now rising. Any solution would be helpful.

Prescription Solutions was working pretty good for the past 9 years and then came OptumRx. I cannot believe how much a company went downhill. My doctor faxed in 6 scripts; I never got them, so I called. They told me they had 4 scripts faxed and the doctor did not fax 6. Lie. I asked what happened to the 4 that they received, and they said they needed my approval to charge my credit card. They did not call me as they were expecting me to be a mind reader. My doctor then re-faxed the other two scripts, and I am still waiting since September 26.

Website is down. I can't order my meds. I can't find a phone number to call - no website. In the past, the website would often forget about a med, anyway. When I called, the response was: "Oh, would you like to order that right now?" (No, I want to see the correct list on the web and decide then.) When I call, typically, there is a multi-level identification process, and then, "Oh, I can't see you in my system. I have to transfer you to someone else." Then, the person I get transferred to identifies me all over again. They send reminders to order meds: US Postal Service, for example. Often the reminders are wrong. When I notify them that I am not taking that anymore, it doesn't make any difference - their people and their website are without a clue.

Prescription Solutions is unbelievably slow in filling or refilling prescriptions and inaccurate in its charges. Its customer service representatives are polite and well-meaning but know nothing more than what I can see on my computer screen. More often than not, there is a delay or problem in obtaining a medication. I have complained, with specifics, to Medicare in hopes that this vendor will be changed. I see no improvement with Optum, at least not so far.

Ever since Prescription Solutions was taken over by Optum Rx, I've been unable to access my list of prescriptions in order to refill them. By phone, if I reach an actual person, that person is not able to deal with my problem. I've decided to have my doctors send all my prescriptions to my local pharmacy. I hope Optum Rx goes out of business. I'm really angry!

Web down - Why has such a large company, one especially important to its customers, not fix its website since Saturday, Sept. 15, 2012 to Wednesday, Sept. 19, 2012? Any answer for this?

Prior to 2012, I experienced little to no negative experience with Prescription Solutions. Now, for all of 2012, every contact with them has been an absolute nightmare of misinformation from inexperienced and uninformed customer service representatives with the inability to listen and comprehend questions or concerns. While they keep assuring me the name-change to OptumRx did not affect any part of their customer service operations, something certainly changed. If you call three times with the same easy, direct inquiry, you will most likely be given three different answers. And the excuses have become overwhelming - from the number of different "systems and screens" customer service must use to locate information, to blaming other departments which you, as a customer, cannot contact.

I tried for 3 nights to get 2 questions answered (how much was a pill and if I could fax it in or if a doctor has to). The first time a man talked to me and he couldn't answer either question and kept asking me to hold so he could get a supervisor. I gave up called the doctor’s office. I asked for a script hoping it would be right. I called the second night and spoke to a girl who was nice, but any question I had she would put me on hold to get a supervisor. She couldn't get one or just didn't know the answer. She told me the pharmacy would call me and tell me the cost and what pill would be generic. There was no call from anyone. When I spoke to her, she said the pill I wanted was not covered under my plan and was $461.00. I said it is not in my budget. She mentioned a pill that was, but the pharmacy would call to let me know.

I have tried for a year now to have my available prescriptions put on screen. This way I can go online and set up deliveries. I have spoken to the pharmacist, customer service, the computer people, all several times. I call to get prescriptions filled where we have mailed in prescriptions. Some have multiple medicines on them. I called - they say to call in when I need them filled. Well, I call to ask them to take them off hold or at least that is what I am told to do.

Three months in a row (June, July and August 2012) Prescription Solutions has made an error or not been able to deliver my husband's anti-rejection medicine in a timely fashion. When you call in, you are on hold for tremendous amounts of time (30-45 minutes). The phone staff are rude, condescending and have no caring attitude. My husband had to have a liver transplant because a doctor damaged his liver during a gallbladder surgery. He is very faithful to take his medication on time, but Prescription Solutions isn't responsible enough to get it to us on time.

I am pissed off that my company chose this crap. I am highly dissatisfied with the "service" offered by this so called prescription provider. I have experienced nothing but highly inappropriate hassles when dealing with this company. All I'm attempting to obtain is Depo-Provera, a three-month/quarterly injection whose purpose is to provide birth control. Based on the horrible customer service provided by this company, I can only conclude that my employer wishes for me to become pregnant. Obtaining refills of this prescription is extremely difficult, yet for the first 6-7 months of coverage, the company insisted on calling me every month to remind me that it was time to refill my (quarterly aka every 3 months) prescription, with the callers all so very intent on delivering an unwanted and likely dangerous refill.

I just spent over an hour trying to access my new prescription. I never was able to get any pricing information before I ordered the new prescription. When I finally got someone in customer service (which was difficult to get to), they couldn't tell me what the costs were. They said I needed to call back between 7:00AM and 8:00PM. I also spent an hour trying to change the credit card of my new card number. There is no way I could find on the site to change the card number. The whole site is a disaster compared to Prescriptions Solutions. I am very unhappy with the new owner and their way of doing business.

I expected problems setting up my husband's prescriptions because I've used a mail-in pharmacy for years, but these people are ridiculous! He uses insulin which has to be kept refrigerated, so I called to ask how they handle and ship it. Their rep said they'd call before shipping to see that we'd be here to receive it and they'd ship overnight. So, after setting up all of his other prescriptions, I called the endocrinologist and sent them the script for the insulin. That's when everything went wrong.

We were told by AARP MedicareRx that we would save money by ordering prescription online at Prescription Solutions. The prescription for 40 grams of a prescription product was $47.00 at the local pharmacy. Prescription Solutions charged $111.00 for just 30 grams of exactly the same product. We called to complain, even spoke with a supervisor - very unresponsive. Unless Prescription Solutions adjusts the charge, we will never use them again. Be careful using Prescription Solutions.

The first 4 prescriptions were mailed to them when I turned 65. The meds were sent to another person. No one contacted me. When I called them, I had to prove who I was. I was told the meds would be overnighted to me. Well trust me, they take 10 days plus that they'll tell you it will take no matter what! After all the problems and phone calls, I was told by one of their employees that I needed to have my prescriptions transferred to my local pharmacy! Customer service is non-existent. I sure wish I had read all of this before doing business, but so grateful to know it isn't just me! Thanks AARP and United Health Care. Time for a change UHC!

My daughter called to refill a prescription and to inform them about the new address and the representative only wanted to talk with me. When I informed them that they can get the new phone number and the address from my daughter, the rep refused it and quoted HIPAA laws and I told them it's okay to speak with my daughter and they have my permission. The rep won't talk to her and when I was taking the phone number from my daughter, they said that they can hear on the phone that my daughter is telling them the phone number and it's not allowed. I'm 79 years old and I'm sorry that I didn't remember my daughter's number but they won't help me. My daughter and I were so frustrated that we told them to cancel our account. I would rather pay more money than deal with these rude and incompetent people.

I have spent hours on the phone with this company regarding my husband's prescriptions. They would tell me that the order was "being processed" and would be at our home 5 to 7 days. They never came. On each phone call they would say, "Oh, there was a problem with the order," but they never contacted us! So, we lost valuable time waiting and thinking the order was on its way when several times we would find out that it was never "processed" in the first place. I talked with several "supervisors" that said they would take care of it, which did not happen.

Prescription Solutions by OptumRX - For convenience and savings, I wanted to use the mail order service through AARP MedicareRX's mail order pharmacy, OptumRX. He takes 5 medications with 3 doctors; I had 2 written prescriptions from one doctor which I sent in with their form asking they not be shipped (I did this for 2 reasons: first, being I knew it was too soon to refill; and second, I wanted to get the other 3 prescriptions from the other 2 doctors set up); the other 3, I dropped off the form at the doctors' offices (with the box checked do not ship). This is when the nightmare begins!

My husband is always asking me "Where are my prescriptions?" I am so tired of making the same phone call every time this occurs! The medicine is always late getting to us and they are lifesaving meds! Every time I call, they tell me "It's being processed." From now on, I am going to call for our refills as soon as we get the medicine from our mailbox! That should give them plenty of time (3 months) to process our order. It makes me mad to think that the people running this company treat our orders as if we are ordering a household item or a pair of shoes! This is a lifesaving medicine and it should be treated as such.

Totally unacceptable customer service - I have experienced numerous problems with Prescription Solutions. They have ranged from overpayment on my charge card, prescriptions being lost in the delivery process, extremely long turn-around times to fill prescriptions, most critical with new prescriptions where it is important to begin taking ASAP. They have rude customer service representatives. There are phone messages left by reps/pharmacists who do not speak English and the messages cannot be deciphered, causing untold phone calls to Prescription Solutions trying to track down what the "problem" may be that triggered the call.

While trying to re-order several prescriptions, I was told that the girl on the phone could not send me the prescriptions because I had a balance of $120. While I understand I owe this money, I think it is unprofessional and unfeeling that I am without several prescriptions. The solution according to Melissa is this: "Why don’t you just call your doctor and get samples?" That is no way to try to find a solution to my problem. I don't enjoy being told the obvious. As a member of the Transport Workers Union, of which I am one of the 33,000 members, I think that I was dealt with in a very unprofessional manner. I also told her that I would send the check in two days, but it meant nothing. Any help in this matter would be greatly appreciated. Thank you.

It's been over a month and I still don't have my blood pressure medicine. They have been shipped incorrectly twice now and I'm still waiting. I called and talked to a pharmacist last night, who promised to send out a ten day supply. I got an automated call today that says the pills will be here in ten days. I called this morning and I could not find out whether the order is actually coming today or in 10 days. This is very frustrating and disappointing. I can understand why your satisfaction rating is so low.

When I signed my husband up, we discussed his inhaler. They said the inhaler they carried was the same. I did not have enough time to get it, so I filled it at his old pharmacy and put the prescription on hold. Last week I ordered the prescription and got it today. It was not the same. There was not a digital reading as to how many puffs remained. When I called them, they said they would not take them back. They said there were no notations that I had ever talked to anyone. Then they said they sent what the doctor ordered. They will not take them back, even though they are not what they said they were. What a rip-off company!

Rx by Mail Order - I have been using Rx Solutions for a little over a year now and can agree with only one testimony listed in your complaints and reviews and that is the lady who would recommend Rx Solutions to others. Please let me take a moment and enlighten you of my perspective and experience with pharmacies in my life.

This is an update on my post of July 2. I no longer have a duplicate script at Solutions. Now, I have no script at all for the drug that I was needing. They charged me my one-month copay and sent me 31 pills and enclosed a letter saying they canceled my scripts because they had removed the drug from their formulary. Since this was my first and only fill of the drug from Solutions pharmacy, I feel my doctor and I have wasted a lot of time for (truly) absolutely nothing.

I am a Lipitor user and have used Prescriptions Solutions for five years and my cost has been $50 for 90 pills. Since Lipitor has lost their patent, my last order cost $100 for the same amount, which I understand due to the company wanting people to purchase the generic brand. My complaint is now when I went on Prescription Solutions website, they are charging $449.95 for the same 90-day supply. What has changed and why? Lipitor is working deals with the insurance companies to make the cost equal to the generic brands. The generic brand with Prescription Solutions is still high, plus I have to meet a $100 per year deductible. I can and will change to the generic brand and get a 90-day supply at Wal-Mart for $10 using no insurance. It seems shameful since Prescription Solutions has been purchased by United Health that the company has changed to a point that it is cheaper to use no insurance to obtain my medication.

I worked for RxSol as a specialty pharm rep. I left (voluntarily) because I couldn't handle the egregious violations that happened every day of my employment. When I read the complaints on this website, I teared up. I reverted back to my time answering those calls, trying to fix those gross injustices, and being told to shut up, get rid of it, and take the next call, because that's what looks good to the uppers. It's truly terrible.

My doctor faxed in my script transfer, which was input into Solutions’ computer as an order showing a balance due from me of $1,483.00. We all know this figure cannot be correct. Of course I had not ordered, as I had checked the hold for later box on their form. When they received the transfer notice from the original pharmacy, the script was entered again into their system. There are now two script numbers for one drug. I tried to place an order and the customer service rep was totally confused with what had gone on. It took 20 minutes on the phone, ending in I need to wait 3 more days before I can order. I went into their computer system again and it still has two scripts showing, with two different numbers. The rep did not remove the first incorrect entry. This has been a very unproductive morning.

I am a new Prescription Solutions customer since March 2012. I have had only 1 prescription transferred to Prescription Solutions/OptumRx. I have had the prescription refilled twice with no problems. The problems began recently when I noticed that Prescription Solutions sent numerous "duplicate" prescription drug claims for this one prescription to my insurance company (United Healthcare). I say "duplicate" for lack of a better term, as these "duplicates" each has different RX #'s assigned to them.

Everything that could go wrong has occurred since the first phone call. I was told to have my prescriptions faxed by my doctor and put on hold which the doctor did. As soon as the company got my prescriptions, they were filled and sent out. They charged my bank account $140 without my authorization and left me with 2 cents to last for 8 days. It then took me two weeks to get my money back and I am sitting with a box of drugs I don't need. While I am trying to get my money back, I am incurring charges to my bank account since the absence of money. It then took two months to get back that money and after three months, I still haven't received everything that I lost.

Refills were ordered via phone and credit info, shipping address and costs were confirmed and approved on June 10, 2012 on their website. As of June 22, 2012, shipping info and method of payment were unavailable. When I called, they said it was because I had not approved it. This is an outright lie and no attempt was made by them to call or email me that there was a problem. This a.m., I was told it was now approved and would be overnighted. Now, the amount of the order is totally different and it was shipped ground and is not scheduled to arrive until June 28. It's disgusting, irresponsible, incompetent and negligent.

I have had experience with other mail order Rx companies and they have all been terrific. The management of Prescription Solutions is entirely out of touch with its customer base, primarily in the area of its website efficacy and its ability to provide needed responses to drug pricing. The most often received response to an inquiry regarding drug pricing is "pricing not currently available" or words to that effect. I have been the president of and sold four of five different companies in the past twenty-five years. My cornerstone was always, "There are no employee problems; rather all problems belong to management." Mr. President, you have serious process related IT problems and you need to correct them. Don't shoot the messenger. I am sorry to have to write this!

When Lipitor went off patent at the end of November 2011, there was some kind of deal that the generic version would be manufactured by one captive company of Pfizer for 6 months - Watson. Prescription Solutions charged the same price for the generic as it did for the brand Lipitor - a tier 2 drug at $122 in my Medicare Advantage plan by AARP United Healthcare. The 6 months are over as of the end of May 2012, and Prescription Solutions is still charging $122 for the co-pay for the generic. I went to Costco and obtained a generic Lipitor for $58. That is a $64 difference in my favor, and it doesn't count toward the Medicare doughnut hole. This is nothing more than a scam on consumers and on the government that is shelling out more on Lipitor than it should be. I called Medicare at the government site; they promised to have an ombudsman call me back and I never received a call. We all get fleeced and nobody out there wants to listen.

I was notified by United Health Care by letter that I had to switch my prescriptions to Prescription Solutions. The letter stated that this had to be done by 5/4/2012. I received the letter on 5/7/2012. The first of many screw-ups on their part! I immediately called Prescription Solutions to start the transfer process so that I would not incur any delays in my life-saving medications. I am a long term HIV/AIDS patient and have no options left to the effective medications available to me. I cannot miss a single dose or I will become resistant to them very quickly. At this point in time, my doctor tells me I have no further options available.

I am so surprised to read so many disgruntled, angry and unhappy reviews from customers of a company that I have been so completely satisfied with. For 3 years, my husband and I have used Prescription Solutions and would gladly recommend this service. There have been times when I waited too long to reorder and was able to receive my prescription literally the next day. As a heart patient and diabetic, I am on daily medications which I must take timely. Some medications I need I have ordered from my local pharmacy but most of my daily meds are on mail order.

On 4/22/2012, my husband’s doctor prescribed Tysabri for his MS which is in full relapse. He has been on various MS meds and they determined that they are no longer working. Tysabri is the only hope we have that his MS may go back into remission. In the past three months he has lost his eyesight and is no longer walking. Prior to this he is an avid golfer and very active with minimal symptoms of MS.

This organization has cost my staff valuable time and my patient to be left without their medication for 12 days. All this trouble for a medication that was previously approved and now denied due to a minor paperwork error. Numerous phone calls from my office and two faxed letters to their appeals department have resulted in my patient still being without her medication. Also, I have asked for their medical director's name and information and finally, after speaking with 5 customer service representatives, we still have no medical director name or information and cannot speak with the appeals department that is handling the claim.

Physician sent in my usual order for 4 meds. Three bottles arrived along with letters stating that 3 of them were not fillable! One letter was packaged with the bottles. Two additional letters (1 each for each med) arrived under separate cover. When I called the PS, no one could explain how/why it happened. Further, no one could explain why no one called me if there were questions.

You shipped the medicines without my approval. I don't remember how many years I have been doing business with your firm, but I would always order the medicines I wanted shipped. Never did you take it on your own to ship without my approval. Today, I received the above order for Nadolol which I did not order, and my wife no longer uses this medicine per the instructions of her cardiologist.

Prescription Solutions sent my medications to the wrong address. I called the company and spoke to Julie who said she would fix everything, and send my medications overnight. Three days later, still no medications. I called again and this time I was told they had sent my medications out two weeks ago. Again, I told them it was to the wrong address, and again I was told, "We will overnight it to you." This is the worst company I have ever dealt with. People there are incompetent. I was on hold forever, not to mention cut off while I was on hold and had to call them back. So far I still do not have my medications. This company should not be in the business they're in.

On 12/30/11, I paid $14 for some pain meds. On 5/4/12, I had the Rx filled again for the same brand (generic) with the same number of pills and same directions and was charged $86. I called to find out if there was an error and was told the tier was changed for 2012. They could not give a reason other than it went from a tier 1 to tier 2 drug. This is generic drug, not a brand name, so how can they justify changing the tier other than to raise the price? This is fraud and they should be prosecuted for raising the price to 6 times what I paid last year.

My insurer, United Healthcare, requires me to order my specialty drug, Mycophenolate, from their Optum company, named Prescription Solutions. I have ordered through them a lot and every time it's a disaster. I dread it when I have to call them. They are totally incompetent. Your are put on hold a long time and switched from person to person, dept. to dept., no one is looking at the same database on you. I am completely fed up with them and trying to get a prescription refilled that I have to have. United Healthcare will not let me use anyone else. UHC is really hurting themselves by hanging on to this company. When open enrollment rolls around again, I will probably dump United Healthcare because of Prescription Solutions. United Healthcare has given me no choice. If I can't get my meds through UHC, why have their insurance? If you are having bad service from Prescription Solutions, please write a review. Maybe someone with clout will listen to us.

Over the past year, the service has degraded from good to worse than awful. People who answer the phone are polite but have no authority to do anything. You have to beg to speak to a supervisor. If they allow it, the supervisors are all rude and uncaring and do nothing. They ship to the wrong address and refuse to refund my money. They have told me many, many times that this is all my fault. I am double charged frequently and they do nothing. I found a nice lady at United Health. She tries to help but they don't appear to listen to her either.

I have been dealing with Prescription Solutions for over 1 year now and every single time I send a prescription in, I steel myself for a battle. They have held my prescriptions up because they said it was "too soon" and give me a date that they would send it out. A week after the date they say they will send it, I call them and when I find someone who knows what I am talking about, the say, "Oh, did you want that sent to you now?" I feel like reaching through the phone cord and shaking someone to see if their brain is actually in there.

Each time we place an order, we seem to have issues arise from Prescription Solutions. We currently have a credit that, we have been told, has been credited to our account, yet when we call the credit card company, we are told they do not have the credit (amount $325.47). A charge was issued for $233.57 to the same credit card on 4/15/2012 and is there; however, the credit which was requested at the same time is not there! During this same order process, we requested that a credit card on file be removed. This was not done. We gave them a new credit card number, which they show in the file; however, the order was charged to the old credit card number. We are told they deactivated the prior card but did not remove it! Now I am told by a floor supervisor that I will need to fax the credit statement to their accounting department and reference the credit balance and date it was to be done!

Prescription Solutions, a pharmacy division of Optum, a subsidiary of United Health Care, delayed my sister's cancer treatment for an aggressive triple A negative grade 3 tumor. They had the authorization, but had a glitch in the system without the ability to override the situation for almost 10 business days. They have no provider service managers available to troubleshoot or assist the member when there is an issue. In fact, they should be cited for delay in care and should be helping people when they need to access their benefits, not delaying the use of their paid benefits. This is what is wrong with the health care system, this is the beginning of the Obama Care debacle.

I tried to order three refill prescriptions online and could not get the order to finish. I ended up calling the refills in. My credit card is on file with the company. Due to previous experiences, I do not allow them to send refills on their time frame. I always order what I want when I want it. I was getting ready to go on vacation and wrongfully assumed I would get them before I left. One of the prescriptions is a much needed one and the other two were not a matter of life or death. So I went without them, fully expecting them to be waiting when I got home. Wrong again. I got online and my order was "in process". Nowhere on their website do they tell you what "in process" means or what you should do about it.

I have called for help and twice waited on hold for over one hour. Today, I called and decided to try the callback service where you are supposed to hold your queue and call you back so you don't have to wait on hold. After 3 1/2 hours, no callback. I couldn't wait any longer for the callback and had to leave home for another errand. If you have any other choice for prescription services besides Prescription Solutions, use them.

They lost my order plus no help by phone or e-mail for 6 days. They claim my order was shipped on April 10th and I received them on April 12th. Today is the 20th of April and they lie, lie without checking. My order is still at USPO in Mission, Kansas. No help or answer to my phone calls and e-mail. Two days ago, I was told they were going to call my drugstore and get me some pills. As of today, I have not received anything and my drugstore has not heard from them. Do not deal with them, you will have a heart attack.

I used to receive excellent and prompt service from Prescription Solutions. Within the last 3 months, that service has gotten so bad that I called United Healthcare to complain. Several times, my doctor has faxed prescription to them but they are never received. Either a second fax or some phone calls, finally I got the pills I needed. Meanwhile, the doctor has had to call my local pharmacy for a small supply to get me through. Sometime around the middle of March, I sent in 3 hard copy prescriptions and one renewal on PS' reorder form. After numerous calls, they stated firmly that they had never received them. They faxed a request to the doctor, who approved and returned it the same day.

I take numerous medications, and I take two forms of one kind. In December, I received a tier exception for the more expensive form. It got lost. It wasn't found until I made a stink with the insurance company throughout January. It got straightened out for my first fill after the tier exception in January 2012, after many phone calls.

Prescription Solutions is one of the worst home delivery pharmacies. They call you to refill a prescription, but when you answer the phone, they will send you to an operator who does not know who you are and believes you are the one who called them. They will also just call you for no reason like today, I called and spent 20 minutes on the phone as I was bounced around from the operator, then to someone at the specialty pharmacy, then to someone at the oncology specialty pharmacy and again back a different specialty pharmacy person.

In my opinion, this company is a fraud. I was not told the truth of what my co-pay was going to be for a two-year program of a drug called Forteo. This company refused to give me a street location, so I could return the medication. They have lied to me and been rude, and I will never do business with them or Forteo again. Beware!

I have to deal with this particular prescription mail order service because of my insurance. Please read all previous complaint, I agree wholeheartedly. Currently, I just called to find my prescriptions were never sent and are being processed. This has been after numerous phone calls over the last two weeks and promises that they would be in the mail the next day. They now tell me it can take up to 2 weeks to process! Every time, a promise that they will be sent out the next day. Phone reps seem to have their hands tied and I am subject to the lousy services behind the scenes. They promise a supervisor will call you back. Never! The worst company ever. Off to Walgreens tomorrow morning.

I have been continually billed for an $8 prescription, for which Prescription Solutions has cashed the check. I have tried (without success) to discuss this matter with Customer Service. I have tried talking to a Prescription Solutions, without success. Prescription Solutions have refused to give me the name, address, contact number of a more responsible person in Head Office. I have tried to resolve this issue by filling out a similar format to this. No response as yet from Prescription Solutions. Please for me a contact person ASAP. Thank you.

The last few times I've called these clowns, they've messed up my script. The script is there, but they literally can't read or can't figure out that 2012 comes after 2011. It's incompetence at the highest imaginable levels. Then when you explain the script they have is 9 months old and there's been 3 changes called in since, they argue and fight with you. Without a call btw, I don't believe they updated one of my scripts on their own. I had to facilitate every one and they still got them wrong! It's almost comical, but when lives are at stake, the humor is quickly lost. When I see all the patients here that have blown the whistle, I'm not surprised but I'm also sad over the way these inhumane, untrained jerks treat senior citizens. How many people have they harmed or ripped off by sending the wrong dose? The wrong prescription?

In December 2011, when I first ordered a refill of one of the two heart transplant reject meds, I was transferred several times before any action was taken. Every month since, there has been confusion for any number of different reasons. My doctor has sent two or three authorizations for each of the two meds. I kept being transferred from one pharmacy to another. Promises are made but rarely kept. Each time I request for a refill, I have to make at least three phone calls before my refill gets shipped.

Poor patient advocacy: I've had multiple conversations with a variety of customer service agents, which is one problem of its own. Maybe, customers should be directed to the same agent at all times! There's different info from each. There's also no good answer about why the cost of medication is same as regular pharmacy price. Then I was directed to the improper department at United Healthcare which also had no answers. If this is sold as a help, it is falling short of that promise in all areas. It is quite frustrating to run in circles to get no where!

I placed a call on 3-21-12 to have a prescription filled and was told the prescription had expired. I requested an updated prescription from the associate and was told it would be faxed and updated. This process would take 24 to 48 hours. I requested a confirmation call to validate the prescription. After no word or contact, I placed a second call on 3-26-12 to check status and was told nothing had arrived and a second fax would be sent and I could check back in a couple of days. Understand that I am running out of the medication. On 3-29-12, again I called to check the status of the request and was told it did not come in, and the order had been cancelled. With this news, I went to the doctor's office to see what the problem was.

I have not taken my medication for approximately 3 weeks as I got mixed messages. The first call said delay in processing. The next message was to call, which I did. The problem was my medications had changed tiers and your company was concerned about payment. Please keep in mind that a credit card is on file. I had already discussed with a representative the price change and was also informed several months ago regarding the tier change. Do you think that this is acceptable? When I asked to be switched to a supervisor to discuss this problem, apparently it was not important as I waited on hold for more than 5 minutes. I called back to speak to the manager and told that this was not possible. What an operation. If it was possible, I would go back to my local drugstore where I was treated as a valuable customer. Order number ** was to be aired. Perhaps I will get the medicine today.

My doctor sent them a request for one month prescription of my Janumet and Amlodipine tablet. They sent the medication to me and when I looked at the receipt, I found out that they are charging me three times the price of what I'm paying at CVS Pharmacy. So I called their company and told them the problem. I told them that at CVS, it only cost me $30 for a month supply of Janumet. Amlodipine cost me $4 for a month supply. I was told by their employee that I'm talking to on the phone, that this is the way they do it on internet prescription order.

Name Change: A Way to Avoid Past Complaints - About six months ago, my parents were told by their insurance company that they had to start filling their prescriptions at Prescription Solutions. Since then, getting their prescriptions has been a nightmare. First of all, no one seems to be able to answer any questions. Every time my parents call they are on hold for hours, only to be told that someone will have to call them back later with an answer. They never call back.

My husband takes pancreatic enzymes because he had surgery for pancreatic cancer. He has to have them. He sent in a prescription in February for a refill that his cancer doctor wrote. This is March 23 and he still does not have them. They were out and no one knows when and if they will get some. They do not what is going on. They tell you one thing and do another. Something has to be done about this kind of business. They should not be in business. There are at least 100 complaints online about them. If I had a business and I did things to my customers, they would put me out of business. That is what needs to happen to Prescriptions Solutions. Keep your complaints coming in.

I called Prescription Solutions to renew prescriptions they have on file. I was told that their computer system was down and they took the prescription numbers and said that they would be entered manually. It has been over two weeks and no prescriptions at my door. I called today and found it took them two weeks to enter my renewals into their system. It has been three weeks since I called them with my renewals and my drugs are scheduled to be shipped for another week. Add another week for delivery and it will be around six weeks to get my drugs.

This company is nothing but a joke for seniors on Medicare. My mother has United Healthcare coverage and Presciption Solutions is the suggested (cheapest) pharmacy to use. She is also a heart patient. This is not the first time, but it seems to be happening too frequently. The doctor’s office called in her prescriptions when she needed renewals. She had two weeks worth of meds and we were assured by a representative that by the doctor calling in the scripts they would be processed and immediately sent. That was well over 2 weeks and now my mother is without meds!

On Monday, March 19 2012, I called Prescription Solutions to order my daughter's Singulair Chewables 5 mg tablets. I was told by the rep (didn't get her name) that she was out of refills. I requested for them to call my daughter's pediatrician to request a new prescription with additional refills. She verified the fax number, not the telephone number, to the pediatrician and told me a fax request will be submitted.

It's a minor inconvenience that their website is very slow and that their voice recognition software functions poorly. The more significant problem is that they are often unable to obtain a common medication and when they go to new supplier, they don't bother to inform the customer (me) that I won't get the medication until I have already run out of something that I very much need and will be without for ten days. Meanwhile, even though they don't have and can't send the prescription, they bill my insurance company and as a result, I'm unable to get a 10-day stopgap prescription from a local pharmacy.

On any occasion when I have called, they have been very unhelpful. Continuously transferring the call and no one ever can answer your questions, including supervisors! Any time I have called or my local pharmacy has called, we are all frustrated after an hour of transferring and being placed on hold and nothing resolved. Nothing is being resolved, no one is having the answer and not one tone of one person is being helpful. Bad customer service!

I received unsolicited information request with list of my meds in the mail with a place for my credit card info. It says they would fill my order as soon as I gave them my phone number and credit card info. They even have an account number for me. I am not a customer of theirs nor have I ever been. How did they get my name and address and the list of my prescriptions? Some older folks like me (I'm 67) might think this is from their regular mail medications supplier who has changed their name. This looks like one more way to scam senior citizens into buying from them and after reading the complaints on this site, seniors beware!

I went to my local pharmacy and they could not find the copay for a new prescription. I came home and called Prescription Solutions and asked what the problem was. They said they preferred that prescriptions be filled by them forcing me to get three months even if I may not need that much. This also forces me to wait days to get something I really need to start ASAP.

Every time I try to get a prescription filled there is a problem. If I send my Enbrel to be filled with another prescription and the Enbrel is not due, they hold both prescriptions. This has happened twice. Every time I call, I'm always on hold or being transferred to one phone call. It takes an hour just about each time. It took five or six phone calls to get Enbrel with syringe, not sure click. Currently, I am trying to get my Enbrel 25mg, 2x a week, 3 month supply, and 24 shots total and there is always a new prescription sent or the doctor puts 25mg (whatever that is) and they say the doctor has not called back.

This is not the first time I have had a complaint with Prescription Solutions. This is one of many. However, this was probably the worst. I called the beginning of February to get my insulin for my pump. I waited 10 days; no insulin. I called back and said they had a problem with my insurance. I am not a new member. This was not the first time for ordering insulin; this was a refill. No one ever called back.

Poorest service - Currently on hold for over an hour. Can anyone believe this? Not me. Good thing my phone does not charge by the minute, I would be broke. What is the matter with this story?

I received a bill from Prescription Solutions dated 2/6/2012 for $37.09 for an Rx I ordered on 12/27/2011. The invoice amount of $37.09 was charged to my credit card on 12/31/2011. I called customer service on 2/16 and was told they would submit a dispute to the billing department, which "actually does not have a phone number” and that I would be advised of the disposition in 24-48 hours. I heard nothing. On 2/20/2012 I emailed customer service with the same complaint and I received a reply that the order amount was not charged to my credit card. I replied that it was in fact charged and gave them the transaction number. I received no reply. On 2/28 I again called customer service with the same complaint and was told that they showed the amount had been charged to my credit card as I stated and that there was also an open invoice for the same amount.

I called January 24 to renew my subscriptions and I asked for 2-day shipping. They charged me $6 for shipping and only sent 1 of the 6 drugs I needed. I called and they said they would send them. On January 31, after many calls and different stories each time I called, Lynn at corporate office said I would get my complete order and I would not be charged for 2-day service. I got my order on February 1. In the mean time, I had to buy pills from CVS at full cost to hold me over until I could get my shipment. Today, February 24 I got a bill for $6 and once again I called the "customer service" line and got the run around. When I asked to speak to a supervisor, I got on terminal hold for ten minutes and I hung up. I also get a generic drug for Requip. The pill I get from PS is different than what I got at CVS and does not work as well as CVS' generic pill for Requip. I am very unhappy with service and question the quality!

Last month Prescription Solutions called to say they were out of my wife's Cinnestin and we could go to our local pharmacy that month for a refill at normal copay amount ($25.00). When I went to the pharmacy I had to pay $86.00. After calling PS quite a bit of arguing, then demanding to talk to a supervisor, I was issued a credit for the difference. This month I called in and was told the medication was due in 3 days and they would call if there was a problem. After four days and no one called, so I called and was told medication was not going to be in. When I asked if we could go to our local pharmacy for meds at standard copay, I was denied. The customer service (joke) told me it was the manufacturer’s fault that the medication was not in, not theirs.

I mailed about 13 prescription with a notation not to fill them until directed. They ignored my note and started shipping them and billing our checking account. I called immediately and was told that they had made a mistake. They also volunteered to pay my overdraft charges of $103.50. They sent a Call Tag so I could return the medications and receive a credit of $220 for them. It has now been 10 days since I returned the medications and 3 weeks since I first reported the problem and still not one credit or refund has be made by PS.

The order I placed on 1/31/1012 hadn't reached me by 2/13, so I called and spoke to a pharmacist, asked her to overnight me enough Gabapentin to get me through until my order arrived. I take 2 per day, so ten caps would be sufficient. Okay, she didn't overnight it. On 2/15, I received my original order, everything was okay, 540 pills for a total of $120.78. Two days later, I received the small order that was supposed to be sent overnight and was supposed to be only for 5 days worth of Gabapentin, but instead, they sent 5 days worth of all the drugs on my original order and charged me $120.78 for those 30 pills.

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I have been trying, without success, to find someone at Prescription Solutions to speak with me, so I can retrieve the information regarding my prescription costs for 2011, for over two weeks. I have made phone calls to reps who are unable to assist me. I sent faxes to the company explaining my needs, and timeline I needed met. Instead of having anyone respond to me last night, I received a survey in the mail asking me how satisfied I was with their service. I called the number on the letter, and was only able to reach the survey team, who also don't know how to contact anyone who can help. I feel I am just a number to these people, and the only timely correspondence I can expect from them, are bills.

Using mail service is very simple once you know how. Mail Service is not like your local pharmacy that handles only 300 rx per day. They do over a million prescriptions a day.

I was forced to switch over to this stupid pharmacy from my insurance company. I'm currently being treated for hepatitis C and can't go 8 hours without medication. It's been 4 days, and they still have not gotten their ** together. They were given all the necessary information from Walgreens 4 days ago. I've been getting my medication from Walgreens for the past 8 weeks. Why did my insurance company approve the medication with Walgreens for 8 weeks and now all of a sudden they pull me?

My grandmother was released from the hospital on Pradaxa after a light stroke. We did not have prior approval. Therefore, we paid the prescription out of pocket. We complied with all requirements to receive a refund to no avail. We have spent many hours to get this resolved. It is one excuse after another. "Jacqueline" from Prescription Solutions advised we would receive a refund. She had all paperwork by her own admission. This was on 9/22/2011, still no refund. Can anyone help?

Apparently, it appears that your company has forgotten that when a patient needs medication that it is for an illness where time is of the essence. In the many years of being gratefully satisfied with your service, I cannot say the same is true today. To start with, it's bad enough to have to converse with a machine and I understand the necessity of that to deal with a growing company, but when it repeats back a zip code wrongly—something’s wrong and needs fixing. I have been trained in elocution so I know it is not I. More importantly, I need a renewal of my meds by next Friday (one week) and now it has become a given that it will take ten days to receive them! When asking "why" the excuse given is the slow traffic. Is someone driving them to me? I cannot get a new prescription today to take to a pharmacy as my doctor's office is closed. Please remember you're in the health business.

Doctor faxed a prescription for Lialda on January 30. Prescription Solutions issues an order number and for a week told me (automated and in person) that the order was "being processed." Then when I pressured them to give me a delivery date they told me that it was not on their formulary and they would not fill the order. The doctor on February 6 faxes a prescription for an alternative med which is on their formulary. They said they never received the fax. The doctor refaxed. They said they never received the fax.

I called in a prescription on 2-6-2012 and talk to a person about an override, because I ran out. I expected to pick it up after work, not so. What a joke, I got no pills. The pharmacy called and they said no override. The lady I talk to said no problem. What a joke! So I called the next day and they said they had no records of us calling. So we went through the same process again. They said done deal. What a joke!

Last week I sent 2 new prescriptions and ordered refills of 3 others from Prescription Solutions. On Friday they called and said one of the new ones, Atacand, required pre-certification and I had to call my doctor and have them call them, which I did. On Saturday I received a call that the prescription was certified and all were being sent out that day. On Monday I received the 3 refills and one of the new prescriptions. The Atacand which is for very high blood pressure was not included. A phone call to Prescription Solutions revealed they had failed to send it and I was assured it was being overnighted to me and I would have it today, Tuesday. I do not. Another call to Prescription Solutions revealed it was not overnighted and I would not have it until probably February 9, and they can't guarantee. They refused to do anything further and would not overnight me a few pills to tide me over. This has been a rash of errors on their error and they will do nothing to make it right. I don't want them as my carrier anymore. But since it's a Medicare Part D plan, I can't change until the end of this year. Where is the consumer protection?

I had to have the doctor fax the refill. Prescription Solutions said once they receive it, it can take up to 48 hours to get in the system. Once it was in, they held the order because their system was changing and the credit card number needed to be validated. No one called me to query me about that. I called several days later and was told this. Then the fun begins. The order was to be expedited overnight shipping free of charge. Well, overnight meant an extra 4 days and even now we do not have the meds. I called to complain, nothing done really. Well, what could be done at that point? UPS has it out for Monday. Yeah sure and the sky is made of vanilla ice cream! What is the alternative when one is so upset and tired of their ineptitude?

They received an electronic mail renewal one month in advance from my doctor for synthroid. Expected ship date January 23. Not shipped as they first claim they are lacking cost info from United Healthcare. After 5 days on phone with United Healthcare and Prescription Solutions they now have cost info of $24.75. Still not shipped as now they are making up a story of possible drug interaction. Same medications for 15 years. They lie, make up stories and make patients sicker. I think United Healthcare owns them or someone must be related. ARPP is also to blame as they tolerate this lack of service from United Healthcare.

I have been three days without my blood pressure medicine because they can take up to 72 hours to approve it and give prior authorization. That's unconscionable!

P.S. was a disaster for just one prescription. They sent me around every supervisor that never had a common answer. One told me to go to my local pharmacy and get it there, "you don't need a script for your anti-psychotic meds”. The staff was rude and consistent "meds are in the mail" it got so bad I thought I would need hospitalization. They just do not care. I should have gone back to my local pharmacy. At least they know who I am.

They have rude customer service reps. They will not transfer your call to a supervisor. We are having difficulty assisting our patients, in obtaining their prior authorizations and medications. They are unprofessional. As a health care professional, I would not recommend this company or service to patients. If insurance companies wish for their customers to receive the best pharmacy service, they would not contract with this company.

My Mom requires a drug called dicyclomine for IBS. She has taken this drug for 2 years, and this year apparently needs a prior authorization. She has that authorization letter from Prescription Solutions, but they refused to file the script. I spoke with one rep who promised the drug fill immediately and overnight shipment.

I have been with Prescription Solutions for 6 years. They always gave me excellent service. About mid-year 2011, things started to fall apart. They are so bad that I will never use their "services" again and would advise everyone to do the same. I have been charged for orders that I never placed. It took months to get this resolved. I was given the fax number of their accounting department to solve the issue and was promised a return phone call withing 48 hours. Many months have gone by and I am still waiting for the calls.

I ordered my medication through Prescription Solutions. They shipped it through USPS. It shows it was delivered, but no one signed for it. I never got it, so my wife called Prescription Solutions, and said that I was running out of my medications, so they needed to replace it. They would not do it until 10 days had transpired. I was running out of medication, so I had to get replacement medication that was very expensive. I have tried to contact them about replacements. They will not take care of it, nor will they refund the $366.00 they charged on my credit card. No one will help me with this company. This is a very badly run company, and the employees are very rude, and will not help you. I think Medicare should investigate Prescription Solutions, for unfair business practices.

I sent Prescription Solutions 12 new prescriptions on 12-28-11. I received 9 of these prescriptions on 1-16-12. The three prescriptions that I am having trouble getting are two heart rejection medications and a prescription for Combivent, which is a puffer I use because I have severe COPD. The heart medications have been approved but the pharmacy has them on hold because of some law about generic drugs and sending them out of state. I always got my drugs from out of state. They are holding up my Combivent prescription because they say I am taking too much. I use 2 puffs 10 times a day. When you can't breath, I don't think 2 puffs 10 times a day is too much.

After four weeks of trying to get my meds filled, I am still trying. My doctor sent faxes. They claimed they never received them. I waited hours and hours on the phone trying to resolve the situation. Still, it is not resolved. Some representatives tried but failed. Others were just plain rude. I have spoken to the HR at work that I am extremely dissatisfied with Prescription Solutions. I long for the good old days of the local pharmacist, who would greet me by name and tell me my prescription would be ready in an hour. If your company is thinking about signing with them, be forewarned.

Absolutely, positively deplorable service! It is impossible to contact anyone there by phone. I tried for over an hour and was constantly transferred from one to another rep. Never got any help at all. All I wanted to know is whether I owed them any money on my account. I still have no clear idea.

Due to unmanageable diarrhea from an ongoing illness, my doctor faxed a prescription (with verification) on Jan. 4. Between that time and the time Prescription Solutions acknowledged the receipt (January 16), I lost 15 pounds and required hospital care. 48-72 hours turnaround they say is required. It would have stopped the problem and the weight loss.

I use to work for Prescription Solutions and I do not mean to offend anyone, but a lot of you members should actually take the time and learn about what you are getting yourselves into before you sign up for it. When you call to refill a medication in the beginning of the year, we clearly state that it will take 10-14 days to receive your order because of the large call volume! Some members think that as soon as we receive a new prescription, we automatically ship it out to you. No! It does not work that way. There is a processing time (24-48 hours). Yes, our pharmacist still have to look over the Rx just like any other pharmacy. Most of the advocates I worked with were very patient and willing to help you but it's so hard when as soon as we take you're call, you're already screaming at us! Please, just be patient with them. They are there to help!

I ordered drugs on 1/7/2012. Today is 1/16/2012 and it's still not here and have not been shipped. They kept using the wrong exp. date on credit card. I have used same card continuously.

I called in to find out how much three prescriptions would be since I was in the gap. The guy gave me the amount. I said, "No, I am in the gap. I will wait until after the first of the year." He did it anyway and charged my account for $156 on my master card. I had a fit. They sent me a bag to send it back. I sent it back 11 days ago in the bag they sent me. When I called, they said they would go ahead and credit my account. The didn't. Now, they say it could take up to 4 weeks. This company does not train their people who answer the phone and do a right job. From now on, I will get names when I talk to them. Watch them closely. They will rip you off.

I forgot my pills at home during my recent business trip. I called Prescription Solutions on Sunday night to see if they can overnight 1 shipment to me. They assured it would go out tomorrow for overnight and if they should run into any problems, they would contact me. They keep a vacation order on hand for this type of situation. On Tuesday when I returned to my hotel, there was no package! I called immediately, at which time I was hung up on when I didn’t feel the customer service agent understood the issue and I asked to speak to a manager.