Express Scripts Reviews

In April, having received no acknowledgement from Express Scripts, we received a bill from a collection agency. I called Express Scripts, and after much effort finally reached the collections department. Many minutes on the phone resulted in only rudeness and arrogance from an agent - and a complete refusal to even consider what I was saying. No apology or explanation for the lack of response to my submissions per their request. After repeated requests, I finally got to speak to a manager who was equally rude and unresponsive until he actually hung up on me. Never deal with Express Scripts. They lie, double-bill, and I didn't mention that they once sent my wife a prescription which was four times her proper dosage. We discovered the error at once, but Express Scripts would neither acknowledge nor correct the error. At that point, we stopped using them. Be forewarned.

I spend 3 to 5 hours a month on the phone with these idiots. After they find the fax from a doctor, they then claim the doctor did not fill out the prescription properly. Then they claim (lie) that the doctor's office is not returning their calls. Then it takes about 7 days for them to process the script through the pharmacy, and another 7 days to mail it. God forbid if your doctor includes more than one script on a fax. They will fill one and lose the other. Then you get to start the above process from step one. Their online service has lost prescriptions from my past history (i.e., they falsely claim I've never filled a particular script with them). Also, God forbid if you have to have a controlled substance script filled through them. They refuse to contact the doctor's office for a refill. You have to obtain a new written script and mail it in. Then you get to wait 3 weeks while they slowly fill and package and mail it. That's if you're lucky. They also change their minds as to what a controlled substance is, and will tell you a different story each month.

Don't believe anything they tell you about what the law is about prescriptions. They talk out their ** about that and deceptively try to blame federal law for anything they don't wish to do. Their phone reps are also vacuous and rude. Last month, I had a fellow named Chris tell me something particularly absurd. I started laughing, and he proceeded to attempt to lecture me about what a serious matter this was! These are not drugs I take for fun. I need these scripts to function and stay alive. This company is a travesty. I have complained to my husband's benefits VP's office, but I doubt many folks at his employer have the ability to get through to that person. So, they think all is going well. I am seriously thinking of suing these idiots for gross negligence and intentional infliction of emotional distress. Maybe we should file a class action?

My wife went to our United Healthcare website to find that the 24-hour nurse line phone number was disconnected and the live chat nurse could only ask stupid questions and then tell us to contact Poison Control center. So we called Poison Control and thankfully found out that since I am a diabetic, I can monitor skyrocketing sugar levels with my current glucose meter gear to try and control the overdose side effects. So in an effort to save money, these cheapskates at Medco now have to send me another prescription to make up for the amount accidentally injected as an overdose, and I have to pay another $100 co-pay. I cannot wait for this greedy and poorly run company to be regulated out of existence by the government when socialized medicine takes over!

I received an email reply from Express Scripts Customer Care Team on 4/1 informing me that they, by law, cannot answer my questions because it is clinical in nature and that I could call one of their pharmacists for answers. Really now, my questions were that I wanted to know why Express Scripts Customer Care Team lied to me and wanted information on the recall ... This is clinical? Anyway, I asked them for an address, either snail mail or email of their pharmacy department as I will only communicate in writing because I do not trust them. As expected, they have not provided me with this contact information as they never want a written record of such problems.

Bottom line is, Express Scripts is one of, if not, the largest Prescription Benefit Manager in the country and they will continue to be until health plan providers no longer find it mutually financially beneficial to do business with them. The bottom line is always about providing the least to derive the most or, greed and money! Thank God my prescription in question was only for Nitroglycerin which I only have to take when I experience cardiac pain for whatever reason. It's not that important, I guess, in the eyes of the FDA, Ethex Corporation, Express Scripts or Blue Cross Blue Shield Of Massachusetts who in the end will do nothing with my current complaint, I've been down this road with them before with no results.

Just the amount of paperwork on 8 different mail ins. would be a full time job. Medco has led me to the conclusion that no insurance company should ever be allowed to also provide the thing they insure against. They are just a giant pharmacy who feeds on the sick and injured. Here's the thing, if they would just deny the coverage outright, the secondary insurances would pay the full cost at the pharmacy for every single one of them.

It is not for lack of trying. I have called and pleaded with them to refuse coverage - to refuse it - which you think they would be happy to do, but they won't. I have tried to go to a more personal pharmacy that helps manage 12 prescriptions only to discover they require me to go to Walgreens, where I stand behind a little plastic stop sign. A few years ago, my doctor and I filed all kinds of forms and had a bunch of phone calls and faxes and jumped through a number of flaming hoops, just to get permission or an exception to get one of my prescriptions filled at the local pharmacy. 90 days later, naturally, it was denied. When I called to find out why, they said that I had only gotten permission to take the drug, not get it at the pharmacy. From that moment on, I have changed my personal policy and I no longer send Medco any mail whatsoever.

They do not care one tiny iota about me or my decade-long struggle with disability and pain, nor the 19 years of surviving a terminal diagnosis. They clearly do not care if I can digest my food, or control my bowels, or lay flat. They happily even acknowledge my anxiety or stress but that doesn't change the policy. After one long conversation, they called the police to come over and check on my safety. Wasn't that just so thoughtful?!

The real story is the one about Provigil. Many years ago, my doctor thought that even though not directly indicated for my condition, it might help. I am able to get around pretty well (at one point I could not walk 2 steps) but after about 10 blocks, the pain becomes overwhelming. It was truly like a miracle. After about a week, I could walk as far as I wanted or even run or dance! Going into that third month my life had totally changed. I even thought at one point I might go back to work! But the results are not what mattered; it was the price. All appeals were denied.

When I went to renew one of these prescriptions, after two online rejected attempts I contacted Express Scripts via a nasty email to complain that their system was dropping my orders for **. I received an email from them stating that the ** orders were being dropped because they no longer carry that product due to a packaging change and they told me I had to get a new script from my doctor. I immediately wrote them back and told them it was their responsibility to contact my doctor when they discontinue a product, I called them incompetent and informed them I will be filing a complaint/grievance with my health care/prescription plan, Blue Cross Blue Shield. The next day I received a call from Express Scripts who tried to lead me to believe that they had no knowledge of my nasty email and that they call everyone when they discontinue a product. Yeah! Right!!!

Anyway, I did a little research and discovered that two of my medications were not simply discontinued due to a packaging change but were recalled with the FDA's approval due to possible defects. I demanded an explanation from Express Scripts as to why they would lie to me about the reason they no longer carried a medication but they chose to not address this issue at all instead rambling on and on about how they never received my email, blah! blah! blah! Ad nauseam. My inquiry is this - Did anyone out there receive any communication from Express Scripts within the last six months informing you that one or more of their prescriptions was either discontinued or recalled?

I am unable to perform my job properly without the prescribed medication. The risk of my operating any type of vehicle without my prescribed medication is risky, so each time they play with my prescriptions they are putting anyone on the road with me at risk! I can't not drive and give up my employment based on their incompetence!

I also found out they contacted my local CVS pharmacy and got patient information regarding my son's medication. This is how they practice their business. When you switch to them for benefits, they are allowed to look up your past medications with your previous pharmacy. Then supposedly, on your behalf, they contact the doctor and get an authorization to refill. This letter is written with verbiage to look like it comes from the patient. My son is 4, and he did not write this letter. They are misleading the doctor's office this way. They get the doctor's office to authorize the maximum refill, and then ship it to patient and then bill then. This is NOT ethical. I spoke w/Diana, Chelsea and Deb at Express Scripts, and they still deny given us a refund for the medication! DON'T USE THIS COMPANY IF YOU DON'T HAVE TO...THEY LACK in customer service and ethics!

I checked my order online and notice it was indicating Zocor not the generic. The difference in price was significant, $366 vs. approx. $9. The order at that point had not been shipped and I immediately called Medco Customer Service. Customer Service transferred me to the pharmacy. The person in the pharmacy I talked to said there was nothing I could do. My doctor had signed below the line and the circle of the generic allowed, was part of how to use the drug and not an indication that generic was allowed. I mentioned that the order was not shipped and could it be held. He said no. I asked if I could send the order back unopened. He said no. He told me if the order was sent back, it would be trashed and I would still need to pay for it. Several days later the order came to the house and I have yet to open it.

I understand my doctor may have been careless in writing this prescription, but this could have easily been fixed with a phone call. I am sure if there was a question on the drug I would have been called. Medco on their site talks a lot about buying generic and how much money you can save by buying generic. I would think that as a courtesy, they would have questioned the drastic difference in cost, when generic is available. My medical plan required me to use Medco mail order for my maintenance drugs. Now I feel it may be worth the additional cost, if any to talk live to the pharmacy, ask needed questions and be sure my order is filled correctly.

After TEN days, they rejected that order. I was told by a case manager pharmacist that he had my file and instead of the meds which work, I should just take beta blockers for my pain. The SECOND THING on my chart is that I AM ALLERGIC TO BETA BLOCKERS!!!! My doctor let them know this. They are still refusing to fill my pain meds, and I am in indescribable pain every minute. They don't care, they lie. They say someone will call and no one does. They even THREATENED MY DOCTOR! WHY can a company like this stay in business?

While I was on the phone, the doctor's office confirmed that they had successfully faxed over a prescription days earlier. I finally gave up after numerous fruitless calls to Express Scripts, including returning a message at 4 pm to call a number. No answer. I had to wait all weekend to call. I finally called Blue Cross this morning and actually spoke to a helpful person who confirmed after checking that the prescription claim had been processed by Blue Cross and was in process at Express Scripts. It still says the same thing on the Express Scripts site, no progress at all. By the way, the first request on the Express Scripts site to contact my doctor was on February 6. It is now February 16. Someone needs to do something.

Since the 6th I have called Express Scripts many times, including today. Today, 2/13, I am still showing inactive in their system. Also today, Ceridian is sending a second e-mail stating that I still remain in good standing. I have also contacted the Dept. of Labor who suggested I contact my former employer, Toys R Us. Because I am no longer employed, they do not handle the administration of my benefits. Ceridian now is responsible. I will contact Express Scripts early next week to see if they have received the second e-mail. If not I will, again, contact the Dept. of Labor.

As a result, 2 $35.00 OVERDRAFT Fees, and $7.50/day overdrawn fees were deducted from her account. On 1-29-09, Robert, and his supervisor at Medco admitted Medco's error and promised to fix it within 48 hrs. I immediately faxed the bank statement to Medco's Accounts Receivable as directed. NOTHING HAPPENED... 96 hours later, 2-2-09, I called Medco to complain, and was again promised by Deb, that not only would it be resolved that day, I would receive a callback with the details.

Again, Nothing happened. Yesterday, I again called Medco, and Fay and Vicky said they would look into it. Nothing happened. Calling again, Mrs. ** assured me it had been fixed, then stated they never received the fax and gave me the direct number to A/R. I called the number again and again, busy, no answer, or hangs up on me. I faxed the statement again, and was promised she would call A/R and ensure a solution. Nothing happened. Talking with the bank manager this AM, 2-4-09, no activity has occurred on the account from MEDCO except for accumulating charges.

Most recently, they changed the formulary so that with my plan has a co-pay of $85 for branded formulary items and $160 for branded non-formulary items. Sure enough, I check the formulary that is attached to my plan and the product is not there. Could they not have called and notified me before filling and sending it? No way, baby! So upon inquiring about another of my medications that is branded, I did not find it on their formulary; however, they looked it up and told me it was $85 co-pay and they would send me a formulary list. Well, lo and behold! The formulary they sent me had two drug items for which they charged me $160 each; that's $150 over what I should have paid according to the formulary they sent me.

Will I be calling them? For sure I will. Don't let them bully you or stall you. Complain, complain, complain. Write your congressman or senator. And please, whoever you are, please spell prescription correctly (it’s not a “perscription ” or a “subscription”). You will appear more informed and sound more intelligent to whoever you complain to.

Express sent the medication back to us saying that the order was placed correctly. AARP gave us no help in resolving this nor did Express Script help. I complained to Express during several phone calls. I received a return call for Ernest who claimed to be the senior billing recovery. I have tried to call him back three times. I keep getting his answering machine. I left my number each time with no return call from him. On the bill that we receive, I call the number listed on top. AARP recorded message answers. It gives no mention of Express Scripts. At this point, AARP gives me no help resolving this matter nor do I have a number to call Express.

I have today filed a complaint with the Attorney General of Texas regarding this. From what I find on the Internet, there are many complaints as far back as 2005 on the net. Today, I have received 33 calls on my 800-number. Their website shows the Board of Directors, a smooth-looking bunch to say the least, but not one has a contact number in St. Louis or elsewhere. Good luck.

On 12/29/08, I called back and spoke with Ashely and then Alicia. They said the prescription would be replaced and I would be sent a return package and label. I was given the reference #**. On Jan. 4, someone named Ernest left a message on my VM telling me that a return package label was being sent out and they would not replace medication without receiving that. Today is Jan. 8 and I have received nothing from Express Scripts regarding this matter. I will have to have the prescription refilled at Walgreen's for a higher price.

The point here is two months prior to them sending me generic drugs in the mail, I requested that they do not send me anymore prescriptions. Now in Dec., they charged my credit card $238.39 for a prescription that my Doctor never authorized. I called them about it and was told once the drug is sent out, its against Federal Law for us to accept them back. So now we had to report this as fraud to our bank and will be getting our money back. But I don't think it is right for this Express Scripts to operate in the background and make unauthorized charges to people's credit cards. They later claim that they sent letters to you for you to cancel a fill order, in which they clearly had never sent me. If you were a previous customer of Express Scripts and no longer use their services, beware and check your credit card statements, because they will sneak in there and scam unauthorized charges to you.

In any event there are obligations imposed on the health provider to give more detailed information as to the Plan... the Plan Documents including recorded conversations with the patient... the name and address and person (by name) who is the plan administrator etc etc. It may not produce anything...but a lot of mail but I guarantee you it will drive them more crazy than their unilateral decisions, disrespectful decisions drive us. Anyone who wants to talk more about this can call me... if they wish. I have had personal experience with ERISA in our local, sixth circuit, Federal Court as I work for a small town attorney who is NOT looking for business... by the way, not at all or whatsoever. There is a chink in ERISA's armour...including not following the very law they use to protect themselves and the breech of fiduciary duty. It is tough to get to but sometimes persistence pays off.

At 12:05 pm (Calif time) I placed a call to my Medical Insurance Co Health Net 1-800-522-0088, playing punch the number in order to speak with a real person. Got Karen C/S tried to explained the problem I am having with Express Scripts. Of course she stated I must contact Express Scripts because her records indicates my prescriptions were ordered on 10-10-08 which is too soon to refill again. I asked how can that be if (1) I had to call my own doctor for an emergency refill) which was done on10-14-08 and Karen states that she will make an attempt to contact Express Scripts Pharmacy and get this problem resolved. So no help even from my health care provider -- Healthnet.

The dosage isn't the same, the efficacy isn't the same, it doesn't have this two-layer feature of keeping you asleep. I have had non-restorative sleep for weeks (with their substitute medication)... I'm in the midst of an appeal and am helpless in fighting them. But I just don't get it... of course I understand the saving for pharmacy companies in getting away from brand names - but this substitute med is just not the same. I'm an RN by trade and am responsible in my work for quick and accurate decision making... which I feel is compromised due to Express Scripts now filling the medication ** as my MD prescribed. Is there anything I can do? Again, I wrote my appeal letter and their answer to me was to have my MD appeal for me. WHY? My MD isn't taking the medication I am. He prescribed it to begin with... I'm so confused and aggravated with drug companies... and just wonder as a consumer if there is anything I can do?

The two letters dating October 13, 2008 stated that two of my prescriptions could not be refilled until dates showing 10/19/8 and 11/14/09 (these just happen to be the refill dates on a SEPT list. Funny these two prescriptions are for ** which shows on my empty bottles needed new prescriptions, both bottles dated received 8-14-08. The letter dating October 16th is for **. I placed a very urgent phone call to my Doctor ** to re-fax the prescription orders and mail them the hard copy.

I know for a fact that Express Scripts is a CLEARING HOUSE that only RECEIVES phone calls and that their so call pharmacy is also a CLEARING HOUSE. They do not have any phones to call out on to any doctor, strictly e-mail and FAXES. I feel that Express Scripts is ripping me off and not willing to deal with the proper forms that my Doctor has faxed them. The letter mailed out does not even have a representative's name written on it so there is no one person any customer can call upon to handle their account.

My suggestion is Express Scripts in Tempe AZ get a pharmacy right there in AZ to fill all their prescriptions instead of out of state (back East). No wonder it takes over 12 days by regular mail to get one prescription and only Express Scripts takes additional days and weeks to place the order even if called in and additional time by the pharmacy additional time. What do they care if the patient has to suffer!!!

My question is what if I do not follow their suggestions? What if they suggest I have a lap band surgery and my doctor says I am not fit to have any surgery? What is the insurance going to do then? Drop me from their plan because I am not participating and working with them? A friend of mine has a similar problem like that except it's her doctor that is reporting to her insurance company. He reports to her insurance company that she refuses to take the prescription because it upsets her stomach too much. Her insurance tells her that if she does not follow her doctor's orders she will be dropped from the insurance. So she goes to him for a while and finds a new doctor.

Express Scripts latest pain for me was that I was waiting for a shipment to arrive so I went online to check the status. I found out that my ** 300 mg was $377.66. Now last time I ordered it was $160.00. The time before that it was $80.00. This was all in this year. I immediately call Express Scripts and told them that they should of call me or my husband that we can not afford it and we were sending it back. Why didn't they call us? They then said that the doctor did not write DAW. Well, he did too! He writes on carbon paper. She says "Well he did not!" You know how it continued. Then she said "Have your doctor call this number." I then hung up and of course it was 5:30 pm and the office was closed. So I waited until Thursday - the next day. Called the doctor. The rep calls Express Scripts and calls me and tells me to call a certain number and for me to send the package back with a new script. Okay!

So I call the number - they say the Rep did not call! Oh boy! Do I have to go through this again? Which I did. Hung up and called the Prior Approval Number and asked "Did my doctor call you?" "No" they replied. I start complaining, ask to speak to a Supervisor and she passes me back to one regular Express Scripts people. I explain my whole story over thinking it's a Supervisor and then she tells me she not and I exploded. I ask for again for a Supervisor and I get this man who I don't remember his name. We start talking and I tell him that "I can't pay this amount and I did not open the package. We'll be shipping this back." He told me he can not receive it. I said "Why? I did not open it!" He replied "It's the law!" I said... and hung up.

Called the credit card company and they can not do anything until 15 days after the order was cancelled. I went to a notary of public on Friday to have them see the bag that it was not opened and I signed a document that I typed up stating that it was never opened. It should be received by Express Scripts by Tuesday. I wonder what they are going to do.

Unfortunately, it is simply economics. If your company is doing well and/or is generous with benefits, your coverage and certain services with us will be more advantageous to you. Not surprisingly, if your company is not doing so well, or is stingy, don't be surprised if your coverage is lackluster. That said, the customer service aspect doesn't differ, but unfortunately, the PBM's rep's hands are tied if your company can't or won't pay for every med you want/need. It's common sense.

I called my physician the same day. They said the only faxed authorization they sent Medco was for my original request for Medco to fill prescriptions back on 7/11/2008. They did not fax an authorization to Medco for a refill in September. I called Medco back a couple of days later. The person I spoke with was trying to help me, but again I was told that I could not return the medicine and that I had to pay the bill. That went on for about 1/2 hour. Finally, I asked to speak to a supervisor. I told that person that if I wasn't credited for meds not authorized by my physician, I was going to write to Chevron, the Better Business Bureau and any other agency I could identify and complain about Medco sending out meds without authorization. When I told her that, she agreed to credit me for the meds. I offered again to send the meds back but was told they could not accept them. It took me an hour's phone call to get them agree to crediting me.

Yesterday, 10/3/08, I received a voicemail from Medco asking me to call them. I called them the same day. The person I spoke with said that they were requesting I return the meds in order to give me credit for them. I told the person I spoke with that credit was supposed to have been issued to me over a week ago. She kept repeating that she only knew what was written on my record. She offered to send a postage free envelope in which to return the meds. I told them I would take care of returning them myself. After having the meds now for almost three weeks, I'll return them at my expense tomorrow so that I can be done with Medco.

Why do their customer service agents lie about information and why don't they just admit that Medco made a mistake? Why are they sending out unauthorized meds? Why do they say they won’t accept meds back and then ask for the meds back? Why do they only issue credit after threats of contacting consumer protection agencies? I won't do business with Medco again. I am sending a letter to the Better Business Bureau and Chevron. Shame on Chevron for using Medco.

My doctor would fax them the RX for all of my needed meds, like Plavix, Lipitor, Beta blockers and others. Now my Doctor said IF I MISS 1 DOSE. It may KILL ME. Sure enough, MEDCO dropped the ball, again and again and again. I have spent several hours of the phone with MEDCO and my doctor trying to correct the error. MEDCO is the biggest joke I have ever had to deal with. Talk about STRESS, you call MEDCO and fix a problem and then you wait and call them a find out there is more problems and they never call you to letter you know.

This JOKE with MEDCO started 08/20/2008 the doctor have faxed them the RX 3 times and guess what? Still no medicine. Now they called me and said they are sending out a 28 day supply for now, but it is going to cost me $258.00 for those meds, which at my local Pharmacy would only cost me $140.00 So how am I saving money??? The very next day, I get a automated phone call from them saying there is a problem with 1 of the meds and they need to me contacted by the DR office. and it is for the lipitor. I have already contacted the DR office and was given all the samples he had. Which is not enough to cover until MEDCO MIGHT send me MY MEDS.

They politely offers to cover a another 7 day supply FREE OF CHARGE, JUST GO TO THE PHARMACY AND PICK IT UP........NOPE.... I had to pay for the meds and called MEDCO AGAIN and they said to mail they the receipt and they will reimburse me. I now have 1 day left of Plavix and they will not ship it out until 09/11/2008 I have called and demanded to speak with a supervisor SARA, She assured me she would take care of this personally and see that it gets the highest priority and be processed first......NOPE..... I am wondering what it is going to take? ME DYING TO GET THE MEDS???

Chance of dying from not having my medications, Stress, higher blood pressure, Anxiety, physical headaches, to the point were I just don't care what happens to me anymore.

I do not react to Synthroid the way I react to Levothroid so switching me to Synthroid causes me problems. My complaint, however, is that 90 days of Levothroid costs about $18 while the charge for generic is $25. The people at Medco explained that Synthroid was cheaper than any of the generic choices. After I pointed out that their charge for Levothroid is about 25% cheaper, they agreed to replace the Synthroid with Levothroid for me.

Based on the number of people I know who take thyroid hormone, it appears that collectively patients are being over charged a large amount by Medco using Synthroid and charging $25 instead of using the less expensive Levothroid with an $18 charge.

I do not react to Synthroid the way I react to Levothroid so switching me to Synthroid causes me problems. My complaint, however, is that 90 days of Levothroid costs about $18 while the charge for generic is $25. The people at Medco explained that Synthroid was cheaper than any of the generic choices. After I pointed out that their charge for Levothroid is about 25% cheaper, they agreed to replace the Synthroid with Levothroid for me.

Based on the number of people I know who take thyroid hormone, it appears that collectively patients are being over charged a large amount by Medco using Synthroid and charging $25 instead of using the less expensive Levothroid with an $18 charge.

I called Medco and spoke to Debbie and she stated my doctor did not write a 3 month supply only a 1 month supply with 3 refills which apparently is not the correct way to write the prescription. I asked if I had my doctor correct the prescription, could I get the other 2 bottles. She stated at an additional charge of $75.00. I stated no then I would be paying $150.00 for 4 bottles of 100 test strips and I could get them cheaper by retail at $120.00 for 4 bottles. She stated that's all she could do. I asked if I could send it back and she stated if I did, they will not reimbursement my debit card. I told her I thought this was supposed to be cheaper for me not more expensive and she stated it would have been if your doctor would have worded the prescription correctly.

I also purchased Lantus Solostar Insulin and get a box per month for $30.00 retail. I paid $75.00 for a 3 month supply through Medco and when I received that order, I only had 2 boxes. The representative stated that because I used 30 units per night and 900 units per month that 1 box had 1500 unit and for a three month supply that would be 3000 units or 2 boxes.

Again I stated if I would have purchased this retail, I would have only paid $60.00 not $75.00. Again where's the savings. She stated she apologized if I didn't understand the program and I stated when your representative called me and stated I can save you money on your prescriptions, she never went into detail about these adjustments that Medco makes. I'm not working right now because I am a diabetic and have foot ulcers. My Daughter is helping me out with my medical expenses and I feel like I've been taken by this company.

For the strips I should have only paid $75.00 for 4 bottles and will now have to pay $150.00. For the insulin I should have only paid $60.00 for 2 boxes by retail and I put out $75.00 by mail order for 2 boxes. Also the frustration of dealing with Medco which is not a customer service friendly company. They don't care if you didn't understand their procedures and do not make any concessions to help you out.

I`m on yet another slew of medications as I`m asthmatic, & have severe back pain due to spinal stenosis----the same business aplies for getting these medications. Once I payed the extra money for expeditated services & that was totally ignored nor was my accound credited. What has happened to this company??? I`m really fed up, surprised they are still in business. I`m ready to go to herbs & vitamins & skip these drugs totally. Anyone else out there reached that point yet???

I spend much of my retirement money going from Dr. to pharmachy & am a nervous wreck plus the extra gas money it takes & its a once a month deal each time. I`m giving up on this company.

contact to Medco!

I went on vacation scared with out my medicine due to their inefficiency of not delivering my medicne on time.

As my husband's health took a very precipitous decline, he became unable to eat except when he took a certain medication. When I went in to pick up a refill at the pharmacy, I found Medco had declined payment, and the out-of-pocket costs for us were prohibitive. I immediately called Medco and the CS agent said they would not approve payment regardless of my husband's health condition.

I asked to speak to a supervisor, and I wound up trying to talk to a man who was verbally abusive and yelled at me that he didn't care what I'd been told by anyone there, that he was telling me that my husband's dire health condition was NOT going to sway him, that we could order the prescription the only way we'd been told we could or we could pay for it ourselves.

My husband did without. Within weeks he was dead. The outcome would not have changed had we had been allowed to pick up at the pharmacy a small supply of the stomach medication ordered by his doctor. The irony is that Medco had little or nothing to lose by allowing him to have immediately a smaller quantity from our local pharmacy; he surely had a right to that consideration as he'd paid for the prescription benefit. Medco's cruelty is something I can never forget or forgive.

No medication as of today. I do not know what will happen.

I looked the generics up for him at the Medline Plus website & read what the generics were REALLY for - not MY brand name meds. I feel this is a blatant bait & switch attempt by Medco to switch my medications from what my physicians feel are best suited to me, to medications that cost Medco less money but are potentially dangerous to me. This is the 2nd phone call of this nature from Medco in less than a year. I have now asked the company to cease & desist.

I had the sense to look up the generics while Medco had me on the phone.

When I called to find out why they said the 30 day plus 90 day prescription was 120,000 mg which exceeded the 100,000 mg/ rolling 90 day limit. I spent an hour on the phone with Medco trying to explain why they were miss applying the limit. The resolution was that they would convert the 90 day prescription into a 70 day prescription and expedite it. It would take them 7 days to fill the prescription. Meanwhile, I have ran out of medicine which has required me to take 1/2 day off of work to resolve this. After another hour on the phone Medco authorized a 7 day emergency supply that I can get filled at my local pharmacy.

My doctor now has to request a third prescription. Medco is a huge waste of time for my doctor. Rather than make it a waste of time for me, I am making it a waste of time for my employer. I know my case is not unique. If everyone insisted on time at work to deal with their employer's choice of Medco, then companies will dump Medco. I don't expect Medco will be around much longer. They are very poorly managed.

I do not see the purpose of companies such as Medco. Apparently Medco is saving companies money by denying employees their medicine. Companies such as Medco are just an expense since they do not provide any services.

In similar situations with my local pharmacy I am able to contact my doctor to have the situation resolved, in this situation the medication was sent and I was billed at a 90% higher cost. I keep reading articales about MEDCOs excellent numbers, but find it laughable since I feel taken advantage of by the 'system'.

I have since thrown the medication in the trash, go a month with out my medication, and been forced to pay the bill of $52 for one month (which should have been $20 for three months). They made it very clear they refuse to fill prescriptions with past due balances, and send the bill to collections if refusal to pay is continued. MEDCO is the school yard bully of prescription drug benefits, and if I had ANY other option I would take it.

So they filled the supposed 2nd perscription and again, I called to cancel again. I was informed that it was cancelled and I should have no further problems as they noted my record as not being on Medco's plan and not wanting any perscriptions filled. I got another call stating my perscription was sent out. Despite all the assurances and guarantees, they did not follow through with anything they told me and now want to hold me liable for the cost of the medication.

The bill is over $100, in addition, I have had to waste at least 3 hours of my personal time on the phone adding to the cost of this issue, since they do not handle things in a timely manner. Their customer service is appalling.

I asked for the shipping to be expedited and their explanation was that the order is too far into the automated system to do anything. It should be noted that Medco discourages the use of retail pharmacy's for purchasing prescriptions. For long term medications they only will cover the use of a pharmacy for 3 fills. After that you have to pay full price for medication.

I've had to abruptly stop taking two very potent medications b/c of the delay and am experiencing very uncomfortable physical and mental side effects. It is well known that patients should not abruptly stop taking the medications I am taking.I am extremely stressed out about this. I feel completely helpless and that I am at the mercy of an uncaring, flawed establishment.

I have severa asthama and do not have my maintanance drugs. If I end up in the hospital it will be Express Scripts fault. Hopefully my insurance company will send the bills to them.

Meantime, I told her that she could put something in the mail if she represented a real company and she said they had sent us several pieces of mail, which I did not recall. I said giving personal health information over the phone to strangers is against HIPPA regs, and she said it was all perfectly legal. At the end of our conversation, I told her to go to consumeraffairs.com and look up Medco and find out what customers think of her company. She finally hung up, thank goodness.

However, I have also been lied to: Your order was shipped yesterday. Here is the UPS tracking number. and when I check with UPS, they have no such number in their system. We never recieved the fax from your doctor and not only my doctor has a confirmation, but another customer service (doubtful they even understand the term) acknowledges that the prescription was in the pharmacy being filled at the time. Of course, yet another claimed it was delayed because they need the doctor's approval to fill the prescription he sent them and yet another agreed that it had never been received. They have held prescriptions, claiming they needed authorization (which they did not) or that they had attempted to contact me. As I never got a phone call, fax, email, telegram or knock on the door, I asked what means they used when they attempted, and they could not answer the question.

I have moved all the prescriptions I can afford to over to [another] pharmacy. I may pay a couple dollers more, but knowing that my prescriptions will actually be filled is worth it.

This hasn't been life threatening in my case, but I feel the need to report this because people can die from this inexcusable lack of service in trying to get their prescriptions. I FINALLY reached a supervisor today. She's promised to help. This is the first time any ESI rep has offered to help. I'm keeping my fingers crossed that this time someone at ESI actually does something.

Economic because I have been unable to take advantage of the cost savings available when ordering prescriptions via mail.

They initially rejected the claim sent by my doctor on a technicality, which was promptly corrected and resubmitted as an amendment. Subsequently, no service rep can be found who has the foggiest idea what an amendment is or how to find one in the system. Three could find no evidence of a denial of coverage as much as a week after it occurred, two found the denials but couldn't say when or why they happened, three said that amendments weren't even possible and that only an appeal (which we were explicitly told it *wasn't* since we weren't challenging whether the drug was actually covered it its category, but rather were correcting the claim paperwork) could be filed.

I am on a time constraint and will likely have to come out of pocket for upwards of 3 grand to pay for drugs this company is too disorganized to recognize that it should be paying for. I am starting the complaint/appeals process today, but given the intelligence with which they've handled things so far, I'm expecting a very frustrating process.

Businesses that perform at this level should be banned from being involved in any aspect of someone's healthcare. Walmart will fill 3 month prescriptions it takes about 30 minutes. EXPRESS SCRIPTS could take WEEKS to fill the same prescription. BAD COMPANY, LOUSY SERVICE A perfect example of the level that healthcare has sunk to in this country. If you need medication and you do not receive it the consequences could potentially be fatal.

I have had to change some medications because they where nto on the list of drug I could either take or afford.

In February, '08, with forms sent to me by Highmark BC/BS, I submitted over $1100 worth of claims for reimbursment to Medco. All of the claims were rejected. On the phone with a Medco supervisor for 3 hours, the problem of an improper form was discovered, corrected, and I was promised it would all be resolved quickly.

It is now the end of May, 3 further rejections, for illogical reasons, the involvement of two other supervisors promising quick turnaround' and I am still without reimbursement. It has created a financial hardship for me, as those funds were a borrow from Peter situation, and it is getting worse by the day, as Medco keeps promising what they don't deliver: the resolution of claims in 14 days! HELP!

I am getting overdraft fees for electronically withdrawn bill payments, as I was promised these funds would be here months ago. My trip to my son's wedding in Philadelphia was ruined as I counted on this money. I cannot buy the new prescriptions I need, nor gas to go get it. I am now in dire straits, waiting well beyond the time it should have taken. I have worked for hour upon hour, with Medco reps, going over these 12 claims. All of the necessary information is there to complete the processing. It has been sheer negligence and sloppiness that has resulted in the rejections. I am scheduled for knee surgery in two weeks and cannot prepare as I am supposed to for it.

Extremely stressful. Medco advertises fast turn around time. But they apparently lose prescriptions, and make no effort to work with the customer. The impersonal attitude leaves one feeling helpless. I now must take time off work to get the prescriptions again, or at least contact the doctors and explain the situation. Perhaps this tiem the prescritions will be faxed. Is their any way to hold Medco accountable for losing prescriptions ?

I had my physician complete a prescription for the strips in a generic fashion (simply specified as OneTouch test strips) so I could obtain a meter that would work with the strips supplied to me by Express Scripts. Express Scripts, after acknowledging receipt of the order on 4/22 and shipping the strips on 5/5 with my receipt of the strips on 5/8 (rather lengthy compared to other mail order pharmacies), shipped strips that would work with only the OneTouch II or Basic meters. Neither Express Scripts nor any local retail pharmacies stock these older meters (only Ultra meters and later versions are stocked in retail pharmacies and Express Scripts).

After several conversations with Express Scripts Customer Service, I was made fully aware that Express Scripts would not accept return of the strips for credit or exchange the strips for those that work with available meters. My local retail pharmacy (Target) was able to provide an Ultra meter, free of charge (Target obtains the meter rebate from the manufacturer thus providing the customer the service of not having to pay and then apply for a rebate). Express Scripts has offered to sell me an Ultra meter (for an out of pocket cost of $65 USD) to work with the Ultra strips that I have had to now order from them. Express Scripts Customer Service is refusing to assist me with obtaining a Basic meter so that I can at least use the original strips that they had sent

$50 USD out of pocket expenses for strips that cannot be used with available meters.

Worst of all, they do not care to do anything at all to get necessary drugs to the patients. I do not want to file any legal action -- what I do want are addresses of the appropriate goverment agencies or pharmaceutical associations. I would like to file complaints against this company. I believe they should not be able to get away with being so sloppy with people's medications. They should be forced out of business - or at the very least, they should be in trouble.

I have a heart condition and high blood pressure. This company has caused me nothing but aggravation, and worry that I will receive my life-saving drugs. My blood pressure goes up everytime I put new prescriptions in the mailbox. I know there will be problems - as always.

To my shock I saw that the ship date on this order was pushed back by another week! So I called Medco to ask why there was such a delay in getting my ** and I was informed that they were trying to contact my doctor to find a cheaper alternative. I immediate informed the customer service rep that I was out of the ** and I needed the prescription filled ASAP (that's why I requested the refill on 4/11). She agreed that the delay was too long and told me to contact my doctor and have my doctor phone in a 7-10 day prescription to my local pharmacy and Medco would cover it no charge to me.

So again I contacted my doctor's office and asked them to call in the prescription. However, when I went to pick up the ** at my local pharmacy I was told the 10 pills would cost me $30. I informed the pharmacist that Medco should be approving it at no cost to me. The pharmacist came back and said Medco was blocking the payment request. I contacted Medco to see why and was informed that I was only approved for a 7-day prescription. In the time it took for Medco customer service rep to look up my account and figure out what was going on, the pharmacy closed. So I was unable to pick up my **.

I asked the Medco rep for a telephone number to call Medco and file an official complaint and was informed that they don't have phone number for complaints. She did however patch me through to a male employee who basically told me there was nothing he could do help and next time I should order my refills earlier. Despite the fact that Medco made several errors in processing my prescription, he made absolutely no effort to help or contact another pharmacy!

After opening the package and discovering it was the wrong medication, I called Medco Customer Service and spoke with Judy Fleming #3342. Judy told me that consumers do not have to approve medication, that any doctor can fax or mail in a prescription for a Medco consumer and Medco simply ships and bills the consumer whether that consumer ever requested the prescription or not. She told me there was no way to return the prescription and that they would not credit my account. She said her supervisor Jenny Sosa could call me back within 24 to 48 hours.

I next called my doctor's office and my doctor's secretary stated the error was due to the doctor's office faxing the wrong prescription to Medco. They had intended to order Ibuprofen but mistakenly requested the Lidoderm Patch 1's. My doctor's secretary said she would fax Medco to tell them it was an error made by the doctor's office and that Medco should take the medication back and credit my account.

On March 11th, I received an email from Medco about my new prescription order. I signed on to Medco's web site and found that Medco was filling a second prescription for the same incorrect medication. I called Medco Customer Service and spoke with Dorla Levy #3206. Dorla told me that my doctor had submitted a prescription for the Lidoderm Patch 1's and they were going to send me a second shipment. She pulled Ed, a Medco pharmacist on the line and Ed told me my doctor had sent in a prescription for Lidoderm and they were sending it whether I wanted it or not.

I contacted my human resources help desk and asked that they contact Medco and see if they could get this corrected. I then sent an email to the vice president of human resources at my company suggesting my company contract with another prescription insurer for 2009. The good news is that my company does not hold its employees responsible for errors outside of the employee's control. The human resources department arranged to have my Medco account credited for the correctly filled prescription (Lidoderm), to send me a mailer to return the Lidoderm prescription to Medco, and to cancel the 2nd correctly filled prescription (Lidoderm).

The bad news is that Medco refuses to accept any responsibility for the way they do business. Medco claims the bottom line is they made no errors in the process and the responsibility for my receiving the wrong medication lies entirely with my physician's office. Further more, they stated it was clear that twice, on March 5th, and again on March 10th, my doctor's office faxed prescriptions for Lidoderm to Medco. Medco states they filled these prescriptions as written by the prescribing physician, Medco fulfilled its responsibility correctly and properly. Medco was correct when they informed me that my prescriptions were properly filled. They never acknowledged that the March 10th fax contained a cover letter stating the prescription on the 5th was an error and to refund the incorrect prescription. This could all be easily fixed if Medco offered its customers an option to opt-in to a must approve prescriptions on their web site. That way whether my doctor faxed the prescription, or I mailed a paper prescription, before Medco actually filled the prescription, Medco would provide me with (1) an image of the ENTIRE prescription they received (2) the cost to me to fill the prescription and (3) the prescription they are going to fill for me - which doesn't always match what was prescribed with generics and substitutions and Medco rules and all that.

8 hours of work-time spent on the phone with Medco, my human resources department or my doctor's office trying to get this straightened out. It didn't end up costing me anything because my company paid my salary for this wasted time and I got a refund for Medco's mistake.

Finally we paid the bill and requested the prescription to be returned for us. Medco's response was No Way! we destroyed the returned medicine and we will not issue a refund. So we were out the $125 and had no prescription to show for it. It's a sad state that we now have a company openly commiting fraud. When I threaten a small claims lawsuit I was laughed at by the MEDCO manager. It just blows me away that some company can send you a product that you didn't order and then force you to pay for it!

Where is my medicine? I had to purchase this at a drug store at a much higher cost.

If this is the way they work, I will not be using the mail order from them and will take the time to go to the drug store to get my meds. At least there I know that they be filled with no hassles. This company should not even be around if this is the way they do business. If this business is ranked 3rd in the US, then how many businesses are there for mailing prescriptions? Must be only 3.

My doctor is 45 minutes away from me, and the pharmacy is another 40 minutes. Their incompetency cost me much wasted time on the phone since Thursday, March 13 until Monday the 17th. I wasted a lot of gas driving around to get prescription and to get it filled.

I have quit taking the Tricor. I'm sure my credit rating will lower, but my husband broke his back and is now on SS disability and I cannot afford any more screw-ups.

I then called Medco myself. I spent over 1 hour on the phone with a customer service rep while she and several others tried to figure out what was happening. I was eventually transferred to a supervisor, Laura ** who could not figure out why the Medco website said I should only pay $233, but I was charged $371. She said she would get back to me. Two days later she called me back and said that the $371 was correct and maybe there was a mistake by my benefits provider. I asked her why the Medco website stated a price that was different from what I was charged. She deflected the question and said she would get back to me. It's now about 2 weeks later and I have not heard back from Medco. Is this a case of false advertising? How many others may Medco be doing this to? I have hard copy printouts from the Medco website as well as my invoice from the prescription. Is it legal to advertise 1 price and charge another price?

On 2/29/08 at about 6 pm Pacific time I spoke with a resolution conflict expert at Medco. (Medco has no supervisors in the entire company. (I have been told that over 50 times, over the years, and I know Medco wouldn't lie to its valuable customers.) I was told by this conflict resolution expert that once they have a customer's credit card number on file, they can charge whatever they want, whenever they want, for whatever they feel like sending me. Yes, the conflict resolution expert actually said that. I'd hate to think what someone who isn't an expert at resolving conflict would say. I said that was illegal, and on my street corner, that was called: stealing. The people at Medco are so criminally ingrained in their behavior; she didn't even have a clue what I was talking about. She had no idea why I would call that behavior stealing. Charging my card, whatever they feel like, whenever they feel like it, for whatever they feel like sending me, is a company policy which it is my responsibility to know. (YES, SHE SAID THAT.) She actually said, "It it not 'Stealing'." Is there any regulator responsible for watching these people and closing them down?

My consequence is that I will stop taking all of my medications (diabetes, blood pressure, depression) once I run out of my current supply unless I can find a more honest source. I will not do business with people who admit over the phone to me that they have their hand in my wallet debiting my credit card whenever they want, for whatever amounts they want, for whatever drug they want to send--and not admitting they are stealing. Street thugs and the Mafia have the integrity to admit they are stealing when they steal.

I NEED my Cymbalta. It keeps me sane....

My son would have to trial other medicines on Medco's preferred list and possibly have adverse reactions like he had to adoral. He was sleepless for almost 3 days, unable to manage himself. I am not willing to put him through that. Does Medco have doctors that say their preferred medicines are correct for my son?

I was told that all of my prescriptions would transfer over. They did; however, Medco took it upon themselves to decide that I didn't need a couple of those prescriptions any longer, or the amounts with which my doctor requested. They blamed it on Federal Blue Cross Blue Shield; however, Caremark never questioned these same prescriptions. I emailed Medco asking when they became more knowledgeable about my healthcare than my doctor. My responses have been very rude and unprofessional. Also, Medco had kept my credit card information in their file from the previous time we had them (over 3 years ago). They started billing my credit card and it was a big fight for me to get them to delete my credit card from their files and credit back my account. Something needs to be done about this company. I hated the day that we were switched over to them because from prior experience I knew it would be a nightmare.

Billed credit card that was up-to-limit and could have resulted in fees and/or interest rate being raised. Not being able to get the prescription quantity and brand that doctor requested because they felt I didn't need it.

My husband was in our Doctor's office watching his prescriptions FAXED with a confirmation only to find now going on three weeks that this PHARMACY cannot find any records. Today I again had to place a call to my family doctor's office and instructed them to fax over again (this is the THIRD TIME) once of my husband's medication and two of my prescriptions. WHY with such a LARGE Company as they claim to be that the patient has to suffer for their lack of better control as to quality and response for their selected Pharmacy? At least I do get some help when I place a call to the customer service Dept BUT I having worked in the Customer Service Field for over 30 yrs. I completely understand the CS trying to assists me BUT they are only looking at a computer screen, they do not have a LIVE PHARMACIST that can find the prescription and tell them if it is filled or not. Their CS is doing a fine job BUT their choice and maybe their LOCATION of the Pharmacy they are using STINKS.

STONG SUGGESTION: Either HIRE more personal that can actually receive and process ALL FAXED IN PRESCRIPTIONS and get them out in a timely basis and enter the information immediately so all concerned (Customer Service Representative, CONSUMER DOCTORS etc.) will be updated and happy to continue using EXPRESS SCRIPT system. So far this company gets a BIG F for receiving and filling prescriptions, I assure you if there was another by mail prescription company I can use I would do so in a heartbeat.

If these issues do not change we will start looking for another Prescription group which will give us immediate service and our prescriptions on a timely bases. It costs us not only money but calls I have to place if not once a week but sometimes two or three times in one day! Being without our medications may cause us further extended MEDICAL SERVICES which may cost this company too. We are both retired and we have better things to do then spend our time either on the phone with your CS or our Doctor's office finding out when and if our refills have been FAXED.

went without two medicines for a few days, very much stress and aggravation dealing with those idiots, time and gas used in going to the pharmacy to cover their shortcomings..

I have some economic damages, plus seizures potentially due to extreme agitation when attempting to resolve issues regarding medco's errors. Someone should file a class action lawsuit for all of us who feel economically and emotionally cheated!

All of these sequenced replies conflicted with one another. Now she is out of medication and at her wits end trying to get an emergency supply from her local pharmacy. After purchasing drug insurance with AARP, they sent her 2 membership cards: 1 for Medicare RX, and 1 for AARP Pharmacy services-Express Scripts. It is grossly misleading and confusing as she did not know which card she should use for her mail-in prescriptions. She used the AARP Prescription savings card-Express Scripts, and the above situation unfolded.

My mother is emotionally distressed and desperate to get emergency medication in the next day or two. Four weeks were wasted trying to get 1 prescription filled. AARP Pharmacy services repeatedly lied regarding the status of her prescription and gave different responses on different days. AARP has misrepresented themselves to the elderly and made an already difficult medicare prescription drug program completely unworkable. As part D is a requirement of medicare, we purchased insurance through AARP-United Health Care that has been detrimental to her health.

I now have a battle on my hands to get them to take back the sealed, unopened packets of wrong medication and send me the correct ones. What an unbelievable inconvenience from a terrible company. If you can get your prescriptions elsewhere, I recommend doing so.

I ask them to please transfer my meds, they refuse and state have Medco call us of course Medco says they must contact them. They refuse to make one phone call to Medco so I can receive my meds. I even asked them to return the refill request to me so I could send it to Medco myself, they refuse.

I have epilepsy, myasthenia gravis and a brain tumor. I need my medication its that simple.Without the tegretol I will have seizures and without the mestinon I will have severe muscle weakness and respiratory distress among other things

On January 5th we sent an email to Medco informing them that he had take his last pill as he had run out. We also stated that we wanted to speak with a REAL PERSON not a recorded message or email. On Sunday, January 6th they did return a phone call and left a message as we were not at home to take the call.

On Monday January 7th my husband called them again and spoke with Medco. They told him that they could express mail (next day) his order to him and he would have it the next day. That did not happen. We tried to get the medication

filled at the local pharmacy as we had the empty bottle and they would not fill it as there was something on his account that would not allow pharmacies to fill this perscription as it was being filled by Medco.

On Saturday evening January 12th at about 4:30 pm my husband began to complain about feeling strange and was being pulled to the left so I carried him to the emergency room at our local hopsital from there he was transported by ambulance to a larger hospital as he needed the care of a cardiologist.He was in atrial fibrillation and its suspected by doctors that he suffered a stroke. The doctors told him that this was a medicine that you do not go a single day without. It was also noted that it takes about 6 days for Plavix to get out of your system He spent 4 days in the hospital. And today, January 17, 2008 we received his order of Plavix in the mail!!

Atrial Fibrillation and possible stroke. Placed on a much stronger medication, Coumadin which will involve weekly monitoring by blood testing. This is a much more expensive treatment. Then there will be monthly monitoring of his blood the rest of his life.

When I did the online search for Hyper-Sal, I was given the option to check the price for a 90 day supply, which is one package per month. I continued on to the next screen, and the screen stated Qty: 3; 4 ml packs, and gave a 90 day supply price of @2.95. I was amazed because this is significantly less than the CF pharmacy charges for the same medication [$59.50 for a 1 month supply (60 vials) is Medco's copay thru the CF pharmacy].

I had my children's doctor fax in a new prescription for Hyper-Sal to Medco right away. I had recently ordered all of the boys' medications, and was expecting a big shipment this week. Last night, I got an automated call from Medco, saying that I needed to update my shipping address, or my order wouldn't ship. I called immediately to verify my correct shipping address. In talking to a member services rep (who barely spoke English), I learned that my shipping address was fine, but that I had exceeded my courtesy limit on medications. I was told that my credit card had been declined and that my order would not be shipped until I gave a credit card number.

Medco has a valid card number on file, but this week, I declined the automatic debit option. Medco has screwed up several orders, and I did not want my card to be charged for any more medication order errors. This has never been a problem in the past...Medco has always just billed me via US mail. When I changed my option for auto debit, I received no information stating that Medco would not ship my order unless it was paid in advance.

I finally got so frustrated (because we are out of one drug) that I told the rep to go ahead and charge the card on file. She simultaneously charged the card and told me the charge was $700. This was not the price quoted when I refilled all the medications online (it was more like $450). I asked where these extra charges were coming from, especially since my card was already charged. This member rep told me that she could not go over the order list with me, and that she would mail me a list in a week.

I told her I wanted to speak to someone who could go over the prices so I could determine where the extra charges were coming from right then, and she hung up on me. When I called back, I got another member rep, who was able to go over the prices. In reviewing the costs of the various medications, I discovered that the extra charge came from 2 orders of Hyper-Sal, which was about 40 times the price shown online for a 90 day supply. This medication comes in a box of 60. The rep said that the online quote was for 12 ampules, and that each cartridge of 4 ampules is what they call a package. This is the most ridiculous thing I've ever heard, because Hyper-Sal is a twice daily nebulized medication. The way Medco advertises Hyper-sal in a 90 day supply as Qty: 3; 4 mL packs led me to think 3 boxes of 4 mL ampules (because it is prepackaged in a box of 60 ampules). Twelve ampules of this medicine is only a 6 day supply. The rep then told me that Hyper-Sal is not a preferred medication (which is why it has such a high copay). This is also preposterous because it is a common CF medication.

Their preferred nebulized saline solution requires the patient to mix 2 different strengths of saline in a beaker, which is unsanitary. I am a physician at Emory University, by the way. I am aware of case reports of serious pulmonary infections caused by contaminated nebulized medications compounded for patients by pharmacists. It doesn't make sense that a less hygenic form of medication would be the preferred drug for people with serious pulmonary disease.

For almost a year Medco has monthly been sending me the same 3 prescription drugs - with no warnings and not a word about interaction. Yesterday when I ended up in the emergency room with Renal Failure, the doctor was livid because for the last year I have been taking a deadly combination of three prescriptions - all of which are clearly noted in the protocol - one of the drugs I have been taking has deadly interaction with the other 2. Neither the prescribing doctor nor Medco ever provided me with a warning and since Medco does not provide any of the drug information or inserts, I would not have had the opportunity to find this on my own. I don't care if I have to pay full price for my perscriptions from now on, I will not use Medco (which is the only way my insurance will cover the prescriptions). At least if I go to a REAL pharmacy I can talk to a human and not a machine - and maybe I would not have gone through the last years of hell and put my life in danger. I intend to report this to every regulatory agency I can find.

Now they tell me I or my doctor have to fax or mail an appeals letter to a different department to have the case reviewed. My doctor's office did that today. I have already had to cover one prescription out of pocket, and since the appeal process can take up to 15 days and it takes Medco 14 days to mail medicine, I will likely have to fill 2 or 3 more out of pocket as well. At $10/pill/day, these little guys get pretty expensive. I have been disgusted with Medco's level of service and the amount of my time and money they are wasting. I have notified my employer, filed a formal complaint with Medco, and filed a complaint with the BBB. I'm not sure what else I can do. I believe I am stuck with Medco as far as my employer's benefits package is concerned, but I may purchase my own all the same.

I'm out $165 every two weeks as we deliberate over the coverage. Numerous hours of lost productivity as I battle with them over this.

I went on line and ordered a refill of my generic drug ($12) from Medco. Instead of filling the order, they emailed my doctor asking which drug I was to receive: Glipizide or Glyburide.

Doctor circled Glipizide and checked Glipizide. Intsead, MEDCO shipped and charged me $83 for Glucotrol. I immediately called them and shipped it back.

They have sent me the paperwork that absolutely proves that my doctor did not order this drug - and I took the paperwork to my doctor for futher verification.

Medco issued a credit to me on October 24th and then charged me again on October 25th.

They are refusing to fill any of my diabetic drugs (any preseciption) unless I pay for the drug that I don't have and never ordered.

This can be a life-threatening situation. I absolutely cannot afford these drugs without the presciption plan that comes with my health insurance that they take $129 every two weeks out of my paycheck

I was stolen from because I have Insurance to cover my cost they would not take my doctor's letter stating he had made an error.

When I asked why I wasn't notified in writing or by phone of the problem, I was told there is no way possible they have the time to contact all the people about this issue.I also asked why they aren't more clear on the three month/one month prescription stating they will charge for three months no matter what. She didn't answer but asked me in turn if I wanted to submit a complaint and I said yes. She said she typed it in my file that the process isn't written clear on how the prescription must be written. She also said I would still have to pay the three month co-pay.

To me it is just a scam to get three times the money by only providing a one month supply of medication. From what I gather from the person I spoke with and the complaints I have read, this happens all the time. Medco also won't send any more medication until the bill is paid in full. I don't see how this process be legal or how Medco can still in business with this type of misrepresentation.

Financial burden of paying three times what I should have paid when they convinced me to switch so I could save money. The stress of receiving only one month medication, knowing I had to get another prescription to pacify Medco and yet another prescription so I could have my medication until this gets straightened out. I'm concerned they will again fill my prescription wrong to continue to get more money. Medco can't be trusted and I have been duped.

I had to call the doctors office to phone in a different perscription to a local pharmacy for a 14 day supply to hold her over. They continually gave the run around, and my daughter is without her meds because of them. Do they have to answer to anyone? Who controls them?

I have called the doctor to phone in a 14 day supply to a local pharmacy. I will be moving all our prescriptions from there and hoping they have to answer to someone. I called 5 times in one day to straighten this out to no avail. Are they in business to kill people?

My husband called and told them that we only needed one month maybee 3 at a time, But they sent all the prescription at one time. When my husband called to tell them that we could not use or pay for that all at one time and that we were shipping the case back to them, they told him we could NOT do that. And that if we did they would have to throw it away EVEN though it WAS NOT OPENED and we would have to still pay the bill. This is totally ridicilous when we didn't even authorize them to ship it to us anyway!

AND on their privacy policy states we refill your prescriptions when you ask us to do so. I think this company is terrible and should NOT legally be allowed to do this. Do we owe for meds we didn't authorize or even call in for?

It was tough enough coaxing her doctor into writing a 90 day supply of pain medications in the first place. Now Medco expected us to go back and ask for more prescriptions because they couldnt fill an order in a timely manner (over a week). My wife complied and the temporary supply was reimbursed by Medco after two months and many phone calls. Now the same thing has happened again. Medcos excuse was that they couldnt read the dates on the prescriptions. I could. They also claimed they were unable to get a hold of the doctors office in four attempts. This has never happened to us.

The supervisor at Medco would not allow us to talk to a manager or the Pharmacist unless, get this, we wanted to know what the patient will experience when their pain medications run out. Thanks a lot!

I am sending this complaint on to Blue Cross in the hope that they will find a competent replacement for Medco. In the future, we will spend the extra money and go to our local pharmacy to get her prescriptions filled. At least she will have her medicine in minutes.

Consequences of interrupting a daily pain management regimen are twofold. Not only does the patient now have to endure severe pain, they will also experience the withdrawal effects due to being totally deprived of their prescribed medicine.

It was only when I was in dire need of the prescription, did I do the research myself and find out what the delay was. So, I went back to the drawing board requesting from my doctor that he MAIL in the original perscription and Medco by mail form. He obliged, but when I received the perscription, it's only 30 days worth, not 90.

The doctor claimed it is because Medco gave him the run-around with NY State Law. However, when I called Medco the representative told me (after a lengthy pause and her looking up a bunch of legalise) that I would indeed be entitled under my plan for the 90 day supply, but that the doctor would have to write it as such: Quantity = 90, with 1 refill. She also referred to Code AF having to be used by the Medco staff. Then, she backtracked when I asked Where is the physician mail in form on your site? and told me I would have to download the patient one which to me, made no sense.

If they didn't accept a FAX from a doctor's office, why would they accept my doctor's handwritten perscription with MY MAILING it in?? Why wouldn't they have a FORM that the DOCTOR can mail in along with the perscription? She said she could either transfer me to their pharmacist, (to which I said no thank you!) or, my doctor could call the 800 number and get advice on how to write the prescription correctly.

What a mess. I agree with earlier complaintants - Medco can't hi-jack people's access to their meds without a fight! (At least not from me!)

My Physician ended up calling rx directly into pharmacy on 4/13/07, which I was told would process in 3-5 days. It is now the 25th and I still have no prescription. Again dealing with pharmacy reps and supervisor gets no where. Extremely poor customer service and quality of care. Filed complaints thru Express Scripts Patients Response Officer and my insurance co.

The web site says one refill. So I faxed the scripts nope not good enough. Have to have the doctors office fax them again. Then I talk to two managers one above the another and they still don't do what I asked. I wanted 11 of them sent over night at their expense $18. Did they do that NO of course not. They send 9 of them regular mail and 2 over night. I am holding my breath I don't run out of pills. May none of the employees never have an illness they need meds for.

If I don't have my drugs to keep me healthy I end up in the hospial for 10 days on intervenes antibiotics.

ˆ

I spent half a day going to each of my doctor's offices to have them fax new prescriptions to Medco. I have been checking my order status 2-3 time a day since and it is constantly changing and constantly WRONG!

I am supposed to get all generic drugs, but one day they are showing the generic drug as pending and the next day they've changed it to the name brand. I had 3 prescriptions faxed to them 2/21 and one has shown up correctly, but has not shipped (nothing will be shipped prior to Feb. 28th).

And to top it off, when I do a price check, it tells me my retail pharmacy is cheaper for two of the drugs! I thought the whole point of this mailorder/nightmare/hassle was to get the cheapest price. What a joke!

There is no automatic sensor to indicate fingers ot hands/limbs that are placed there as an aid to get out.It is the natural motion to place your hand/forearm on the front seat when getting out of the rear seat of a 2 door car. Since they only exit from the passanger side I can only speak of what occurs from that dise.

Although, I have reenacted the scenario on the drivers side and the same situation occurs. When pushing the seat forward the motor automatically lowers the headrest without a sensor.

3 of my 4 children have had serious injuriries resulting from the headrest.

My 4 year old son was getting out of the backseat and the headrest caught 3 of his fingers under it. He was screaming as the headrest was continually trying to get all the way down while crushing his fingers.

The ONLY option was to yank his hand out. My 7 year old was exiting the rear seat when hif forearm was crushed resulting in a bruise and hickey like mark where the headrest crushed him.

My 10 year old daught also had her hand crushed under the same head rest. There is no way to push the headrest back up as it is crushing the bones. They all now know to wait until it is ll the way at the lowest position before exiting the car.

Medco is constantly sending me the wrong forms. I have the correct information to give them, however, they will not send correct ones. Medco has my money for the perscriptions, $2200, as they have charged this to my discover credit card. In order for me to be reimbursed I need their cooperation. I need their paperwork to mail to my secondary. In my opinion, Medco is playing dumb when it comes to sending the correct paperwork. I will also be filing a complaint with my Texas State Board of Pharmacy in Austin Texas.

I asked that they correct records to state the reason for the return is damage. They stated records couldn't be changed. One of my early calls, CSR stated that I was not the first person that day to call because the lid was not put on, and meds were damaged.

Due to these decisions that have been made, I have to buy my prescription out of pocket. My medication is $10.00 per pill. I can not afford this. If I can't afford my medication, I can not take it.

Yes! Our blood pressure increases during stressful phone calls to them, for missing prescriptions and 3 times the extra cost at a local drug store for the actual prescription that we should have gotten from Express Scripts that we are already paying once for! We are retired and get an argument from them but no results untill I get mad enough to call Mississippi Congressman's office to complain. My blood pressure goes up. Is this part of their plan? (To try to cause strokes and actually causing high sugar and blood pressure readings) That my good doctor is trying to prevent!) My wife's sugar and mine are under care of this company that we are giving $175 a month to, so we can not get anything but an augment which is taking it's toll. We have to further spend MORE money at local drug stores and pay 3 times the price for our drug care that Express Scripts is GETTING PAID to provide through the US Mail. What a Crime! Larry King we need you!

Commercial couriers tend to damage a very high percentage of the packages they handle. It is bad policy and very dangerous to the patients requiring this medication to ship it commercially to one's doorstep (where it could overheat in the summer or freeze in the the winter). My Rheumatologist agrees that it is not good policy to transport Humira via commercial couriers.

Humira is a self-injectable live antibody suspended in a liquid base that needs to be kept within a very narrow (9 degree) temperature range and also needs to be handled with a certain amount of care (not dropped, shaken, crushed, etc.) to maintain its therapeutic efficacy. After I'd explained my position (thoroughly discussed in several recent email communications) Phillip Baker (a Medco administrator) asked me if I'd be willing to give it a chance. Clearly, the decision makers at Medco are willing to take a chance that using commercial couriers will not result in compromising the therapeutic efficacy of my Humira prescription. They don't have anything to lose... but as I explained in multiple emails to Medco representatives, it would only take one compromised batch (even a one or two week supply) to cause irreparable damage to my health and ability to function.

After joint damage has occurred, as a result of Rheumatoid Arthritis, it doesn't recover while the disease is active. Humira helps to slow the progress of the disease - it doesn't stop it. Ground that's lost in this battle is lost for good. I'm certain that if Mr. Baker or anyone at Medco involved in this discussion were in my position, they'd feel uncomfortabe about taking that chance. I'm one of thousands of RA patients dependent upon Humira. Medco is unnecessarily risking our health by unwisely adhering to this policy.

Medco's service and support is nothing short of simply being insulting. When attempting to resolve this matter, I just get handed off from one person to the next, each adding a non-matching variation to the reason why there's a delay. Each Medco customer service rep's story changes from person to person. This type of event has occurred each and everytime I've tried to have medicine prescriptions refilled, renewed or reordered.

Out of prescription medications to control severe hypertension (high blood pressure) and the medical consequence for uncontrolled hypertension is considered life threatening. In addition other medications are required to control the life altering side affects of taking hypertension medications, the consequence of which affects the quality of life, which leads to severe depression if not controlled with medication. Medco has been negligent in their responsibility to ensure prompt attention and service for medications that are life sustaining.

On 04/12/06 the (canceled) Advair at a dosage of 250/50 prescription arrived at my home. Subsequent to the delivery of the cancelled prescription, I called Medco to advise them of having received the wrong prescription and to verify that the correct prescription was being sent and to verify that I would not be charged for the Advair at a dosage of 250/50. However, the individuals to whom I spoke on that and subsequent occasions are all informing me that Medco is going to continue to charge me 120.00 for the prescription that I had ordered to be canceled on 04/04/06.

In justification of their actions, each Medco representative with whom I have spoken has stated some variation of the following:

2. I was given no guarantee at the time I called in the cancellation.

To the former (The Medco process is an automated process), I would like to respond:

•Medco’s internal communications procedures and any resident inherent weaknesses are Medco’s problem and I should not have to suffer for them. I, their client, made my request prior to the prescription’s having even arrived at their company. How Medco fulfills my request is their company’s own, internal challenge.

•I see no policies or procedures concerning cancellations posted on Medco’s web-site, nor has anyone from Medco been able to provide any such policies (in writing) to either myself or my advocate from company's Benefits center. If Medco's policy on cancellations isn’t publicly available, how is one to abide by it? To the latter (I was given no guarantee at the time I called in the cancellation), I would like to respond:

•I never asked for a Guarantee when I canceled the order as it seemed (and was) a timely and reasonable request on my part.

•While the Medco representative indeed did not say specifically that they will guarantee anything, they also did not state that they will not guarantee anything either.

As it was a very simple request, if any problem was foreseen, perhaps the Medco representative to whom I spoke should have stated “Mr Customer, we can’t guarantee that your request will be honored. If we do send out the wrong prescription, you will be charged for it”. However, had such a statement been made then and there, I would have been asking for a supervisor right then and there!

I am now expected to pay Medco 120.00 for a prescription which I had requested be cancelled and fear that while I attempt to arbitrate this, they will delay any future orders that I place.

The rep said that when I receive the medication, I should call them and ask Medco at that time for a $50 credit. I asked why I had to wait to get the money credited . She said because the price is going up on June 1st 2006 and the new price is already loaded. I asked what June 1st 2006 had to do with today, May 5th 2006. She said that by the time I got my medication it would be June 1st so I had to pay the price.

The problem is that it was $120 and I did not need this medication. I explained this to this representative and asked to speak to a manager, she advised that I just DO NOT ACCEPT THE package when it arrives VIA UPS. Therefore, we did not accept the package when it attempted to arrive our home for deliver and it was refused to be returned to the company. The company to this day, refuses to delete this invoice and now claims that because the medicine was made and shipped that I am responsible for this medication. This is absurd. I have called many times and spoken to many people and been hung up many times on account that it is a long distance call for me since I live in NC and this company is located in NJ.

After contacting my employer's Help Desk and their intervention I was told that Medco was sending me an appeal form in 7 days. I have never in my 66 years done business with such an unprofessional and rude company. The order arrived 9 days after I cancelled it... The two Medco Customer Service Reps yelled at me and would not listen to anything I had to say. It's a shame that people like this are hired when there are compassionate people looking for jobs.

Because Medco did not cancel my order I was billed $70. (which the CC company has removed from my bill) and IBM will be billed over $500 which will go against my prescription cap. Since we will definitely go above our cap this year we will have to pay this $500. Not to mention the emotional stress this has caused my wife who is dealing with cancer. Medco's lack of professionalism and their lack of customer service has caused us much distress.

While I am sure that the prescription card is supposed to save his company money, I believe that Medco is fraudulently making money off people who forget, or do not have the time to jump through all their inconvenient hoops. It becomes like a rebate-many consumers do not receive the benefit they have been promised. My daughter has been unable to finish school work that would have posed no problem, had she had the medication that her doctor prescribed for her. We are so frustrated.

I called Medco again and was told it would be resolved, but I needed to mail a new script. Meanwhile, I was forced to get a 30 day script from my doctor until Medco figured it out. This resulted in a three hour trip to the pharmacy because Medco would not approve the 30 day quantity. I then mailed in the new 90 day script and called to verify that the authorization had gone through. I was told that it would be filled correctly. I checked the website after it was processed, and found that-once again- it was not. I called Medco again, to learn that the original authorization was mistakenly submitted for the incorrect dosage. I was told that I would need to begin the process for a new pre-authorization. This delay required another trip to the local pharmacy.

Clearly Medco lacks the ability or the desire to recognize and meet its customer's needs.

When I went to CVS to pick up the prescriptions, I was told that they were not approved by Medco since I had already sent in an order to the Medco Mail Order Center. I called the Medco customer service number and spoke with a rep that told me they would not approve the prescription for 30 days but I could get another prescription for 14 days from my Dr and they would approve that. I could understand an issue with them not approving my prescription if it was one that I was only taking for a short time. However, I will be taking this medication for years.

This instance is a prime example of a company trying to save money and the expense of their customers health. The sad thing is there is nothing I can do except write this complaint. Medco will continue to get away with their unethical business practices. I will miss 2 weeks of medication to control my Diabetes.

This is the second time it's happened to me. The representative was helpful only to the point of getting the order cancelled, however didn't want to acknowledge that a serious medical mistake could be made by continuing this practice of switching out peoples prescriptions. The mistake could come from a person in my situation-in that I also get different medications which are not paid for by my health plan, but are paid by workers compensation and are not known by Medco. Their own staff pharmcists have no way of knowing about these other medications and could instigate a deadly reaction by switching medications around.

What is it going to take to get Medco to stop their practices? I see where they've settled the suits brought about on behalf of the government workers, but this isn't a government plan, it's a private plan through Blue Cross/Blue Shield. I am so fed up with this, and it seems that as consumers, our rights are being violated left and right and no one is doing anything about it!

I called today, because my EXPEDITED order is 2 days late, and after being forced to hang up from their automated system to find a real person, I was told my EXPEDITED order would be received by 2/27. No email, no notification, etc. And, there is no note of the expedited order. The last 2 phone calls were very frustrating and controlling by the representatives, you feel as though your hands are tied behind your back. I don't want my order changed to expedited, as I am sure they will end up charging me and then I would have to be at home or have my delivery address changed and that just sounds like more trouble to me. And in the end, I wonder how a pharmaceutical company can legally get away with not filling a perscription which requires it to be filled in 7 days?

I guess I will just buy it myself than go through this again. And I doubt I will have it by the 27th anyway with so many unfulfilled promises. And finding a way to complain on that award winning website is non-existent, as on their corporate site. I think I find the automated representatives more friendly too.

I wait until i'm out of med to refill because i can't bear to make the call. I see elderly not getting meds at all because they can't use their horrible system.

The sad thing is I am on social security and have to pay $195.00 for a prescription I did not want. I would appreciate it if they cannot fill a prescription like it is written, they would call me. I feel I have been taken advantage of.

I now have to pay the $250 deductible for 2006 to have this medication filled.

This is a nightmare. I have severe medical problems and cannot do without my medicines. Some are ruled by law and they are telling me to do something that I could not legally do last year (90 day prescripion instead of 30 day, mail order instead of hand carry). I fear I am going to have to simply pay the full price because I need the medicines. This is in spite of the fact that I have paid for Medicare Part D (through Health Choice)and the cost of my private insurance. Help!

We got the prescription back again with a note saying we still had to pay, and that the Health & Safety Act would not let them accept back dispensed medicine. We have been disputing the $80 order since Dec. 2004 with numerous phone calls and letters, but Express Scripts just ignores our complaints. They have recently sent this to collections. We have sent our documentation to sall parties involved, and have asked them to at least provide evidence that our doctor ordered the prescription, which he did not do since he took me off this prescription in Novemeber of 2004.

How do you fight a company that is in error but won't do anything about it? Our credit is impeccable and we have never been in collections. Does this not tell you that we are legitimate law-abiding citizens who do the right things, and pay our bills which are legitimate? This is completely wrong for a company to send a prescription not ordered, then do nothing about rectifying it. To me it appears like a scam. They figure we will eventually tire of the fight and give up and pay. We won't. We do not owe any amount for a prescription we did not order! Is there some agency we can contact to file further complaints against the unethical practices of this company? Because they are so very wrong, I would rather go to jail (whcih would be a great injustice) before I will pay them a cent for something that was not authorized or ordered.

This is over $80. But in principle, we cannot pay for something we did not order. The damage is in the fact that they will not listen to our complaints, and have sent it to collections. We have excellent credit, always pay our bills on time, and do not want this tainting our good standing. A company cannot just send an unauthorized order to someone's home and EXPECT payment, then send it to a collection agency, ignoring our pleas for some assistence in the matter, then start adding on interest as a threat to force payment. This is highly unethical!

When I called them they told me it was delivered in December to someone signing with the initials TAM. I have not idea who that is. I sent a letter explaining my situation and received no reply just numerous invoices for the missing prescriptions. When I called today and talked to a billing manager, she told me that I had 60 days to contact them about the missing prescriptions and that I did not. But I did contact them in February. In fact the initial person who answered the phone even said that there is a recorded conversation in their records that I called in February. But now they are saying that I did not contact them until April and there is nothing I can do about it.

I am probably going to be strong-armed into paying $210 or it will be negatively reported on my credit.

In addition, this is not the first time I've had this exact same problem with E-S. The first time was 2 years ago. It was also filling a new Rx, where I had to mail in twice, and had my doctor fax in twice and call in once, the Rx to E-S before it was finally registered in their system. At this point, I've had it. Their customer service has been terrible, implying that there's nothing more they can do. The Rx isn't in their system. I'm getting no real support, service satisfaction or assistance from them. All I've received is there's nothing more we can do and you'll have to get a Rx from your doctor. There's been no acknowledgement so far of the 2 weeks of hassle I've gone through, or the fact that I've gotten Rx's from my doctor and had them sent in according to their easy steps and still nothing.

I've read other complaints regarding E-S concerning similar dissatisfaction and want to make people aware of the problem. Maybe then they'll realize that they're easy system isn't so easy and there are flaws that need to be addressed.

The Rx I'm waiting for is certainly not life threatening as some medications might be, however dealing with E-S has proven to be quite a hassle. Especially the implication that there's nothing they can do and somehow the problem must lie on my end, (with myself or with my doctor's office) is very frustrating. Certainly with the amount of problems I've had, there must be some sort of improvement that could be made on their end.

Today I called Express Scripts to be told that they had called the doctor twice and had not received a response. The result is I am completely without my diabetes medication. Should I go into a diabetic lapse I will hold your company responsible. I have explained to my family what has happened and what actions they should take. Even though I also hold my doctor responsible for not responding to you, your company was negligent in first deleting the refill order and should have been persistent until they got the needed prescription. Since I have been taking this medication consistently for two years with your company, they should have made arrangements for me to get an immediate temporary prescription. They never informed me that they were unable to get a response from my doctor. I find the irresponsibility of this company appalling.

Having been without my required medication I am at risk for repercussions due to my blood sugar not being kept under control.

I am now stuck with 3 months of pills I cannot take. Medco will not refund my money and to be honest takes no responsibility for this at all.

To add insult to injury, if I had gone thru a local pharmacy -- an option my plan offers, I would have only paid $10 for the 15-day supply according to my plan!

I've gone through my Human Resources Department for assistance and they are getting the same reply. I am angry that they are trying to get away with this. It's not an enormous amount of money, but it infuriates me to think that they get away with this from day to day. I have elderly parents and understand the struggles that older Americans have with fighting the system.

"Well, can I get a refund since I'm not satisfied with this service?" I aasked. "NO," I was told. I would go to the neighborhood Walgreens if I wanted one month-- it'd be cheaper! I asked them aren't they a business? I can get a refund if I'm not satisfied with their service. No, I was told. As a consequence, I will be paying $75 for a one month supply of 9 pills, so that's about $8 a pill! I would have paid $30 at a retail pharmacy. I am a single woman with 2 jobs, so extra expenses are difficult.

It is extremely depressing to look at a nearly empty pill bottle, and know I have to either try to reorder, or choose to do without. I never knew what depression was until I had to start dealing with them.