Express Scripts Reviews

This has never been an issue before. They said that BCBSNC had done this (prepay). We found out they didn't, but as of Friday, BCBSBNC was going to discontinue contract with Medco after 4/1/2012. I don't think this is a coincidence. I called Medco back and offered to prepay with a check or money order first and then once they received the payment, they could ship my meds. This was not an option either? I told them I didn't have a credit card and I was not giving my debit card over the phone especially since they would no longer be servicing my RX refills after April. They didn't mention that either. I cancelled the RX, called the neurologist's office and I will be paying $80 for the next 2 months and on the third month, have to pay $95 for my son's RX. Looks like I am caught in the middle of BCBSNC and Medco. I will also be talking to the insurance commission of NC tomorrow.

Since the state of Florida switch to this company, I have numerous calls with many different stories from each person. In 10 years with a competitive provider, I had no issues at all. My file is wrong and this has turned into nightmare. Since when does a company prescribe medication? I am furious I see nothing but a problem with this company.

They actually lied to her, saying they just received a fax a day ago. She went ahead and made the order once again! Now, I am less than a week from running out of HIV medicine, and I am sure at the earliest it will be shipped is Monday, so I am going to have to go to my local pharmacy, and get an override from my insurance company, just so I can have enough medicine to get by, until my prescription finally arrives. Express Scripts is incompetent, and I seriously wonder how many deaths they have been responsible for, because they don't seem to care at all if people get lifesaving medication. I really have no clue how their employees sleep at night, working for such a dirty company!

Because my company contracts through Medco, I can't use my local pharmacy, where I was happy getting my prescriptions for years, without paying through the nose. My alternative is to use a mail away company that will change orders from what they confirm with me over the phone and then not tell me about it; to a company that doesn't interact with a doctor directly but only through a computer system; a company that frankly doesn't care when you call their customer service line; and a company that has customer service representatives that half the time can barely speak English.

As a type 1 diabetic, I can't wait around for days not hearing about the status of my prescriptions. I need them, without screw up. If the prescription does get screwed up, I need to know.

Once they sent me too many tester strips. I made the mistake of letting them know it was too many and that they could send me less. Now, I can't even get the right amount. The amount that they allot me for insulin is never right. The wait time is forever. They don't tell you when they run out of refills.

It's never easy having any chronic conditions and needing to deal with an insurance provider. But Medco is by far the worst I've ever had to deal with. I am not a person that usually complains and I'm a VP at a large bank, so I'd like to think I'm not a complete moron.

It's the worst web site ever! I just spent two hours trying to get in. That doesn't include the time I spent on the phone. Did anybody think to list on the site to drop the first three characters of your member ID or does everybody have to go through this?! Oh, yeah, if you put in your SS#, it puts you through a little dance - nice touch! It doesn't matter; I still didn't get in and my order won't be delivered for another week for a total of three weeks and this is best case. I still can't get into the website.

When I checked today the estimated shipping date was gone and now they aren't sure when they can/will ship. I am retired and on maintenance medications and I guess they just want us all to die. I can't wait to order my heart medications. Their service is awful and their customer service reps outright lie or just don't know anything when you call them. Even though they give you an estimated shipping date you never get them. Since my insurance changed to Medco on 1/1/12 I have no choice but to deal with them. Last year I had Caremark and never ever had one problem with them or their shipping and customer service. There is a controlling regulator in every state that governs these people and I am filing a complaint about every medication I have had filled since 1/1/12. I have had problems with every one of the scripts.

On February 8th, I received an email from Medco saying some of the medications were shipping out that day but since they give you new prescription numbers that are not yet in Don's list of medications, I still did not know what had been shipped. On February 9th, I had a message on my cell phone saying one of the medications which he had a reference number for, would not be shipped until February 14 which is now 3 weeks later! I called Medco again and asked the representative what medication was not going to be shipped out until February 14th and was told, "I can not tell you please refer to the reference number on your voice mail!" Reference numbers are not shown on their web page, so I am still in the dark. I finally asked if it was the Clonazepam and he said "Yes."

Don's visit was on January 26th, today is February 15th and the Clonazepam still has not arrived and since it takes 2-5 days to get to us it might be here by February 20th. He has a return doctor visit the first week of March to see how the new medications are working and either that will be a wasted visit because he won't have been taking them for long enough time or we will need to reschedule the visit.

Medco has shipped Calcitonin nasal spray that has to be refrigerated until it is opened. We didn't even know it was going to be sent and were away when it arrived and it sat out in 109 degree weather several days until we finally got home. Needless to say that medication was not longer good and they had to resend it.

Don is also on Amox 875/Clav 125mg daily. In those bottles of 90 tablets there will be at least 1 tablet that is only a 1/2 tablet but is still counted as one of the 90. I called Medco and complained about that in about November 2011 and she did send me 6 tablets extra. On February 9th, we received the next order of 90 Amox 875/Clav 125mg and they arrived in 5 separate bottles. Four of the bottles were sealed from the manufacturer and contained #20 Amox 875/Clav 125mg tablets totaling 80 tablets. The 5th bottle was packaged separately and contained 10 tablets. Okay, that totals 90 tablets. But in one of the sealed bottles here is a 1/2 tablet that was one of the 20 tablets. That 1/2 tablet is a wrong dosage and not what the doctor ordered. This was in a sealed bottle not one that was counted out by the Medco people. I am not only dissatisfied with this service, I am also angry because of the service we receive from Medco.

In addition, there a few instances where the doctors changed the medications and I ended up throwing the medications I received from Medco. I wasted the money for copayments. Furthermore, I prefer to go to the local pharmacies and have personalized services. The local pharmacists know more about my conditions. Please look into the mail order practice that forces patients to go through mail order. Patients should be given equal options. Thanks for your attention

For the last seven to eight months, every time I need my medicines, my pharmacy has to call TennCare and override Medco. When Liberty/Medco contacted me concerning ordering diabetic supplies, they were told that I wanted to use my pharmacy, not to change anything and to delete me from their system. Myself and the pharmacy have called Medco several times to delete me from their records.

The first time we called, the very rude lady said that she needed my I.D. which I never had. She had my name, but could not release information because I did not have an I.D. number. I told her to please delete my name from her system. I explained the problem to her. Again, no help. As I said, every time I go to the pharmacy, my pharmacy has to call TennCare and override Medco.

This has caused me a lot of grief, unwanted trips to the pharmacy and extra gas that I do not have. I have contacted by phone several times to resolve this matter. My pharmacist has suggested that I seek legal council. I have also sent an email to Liberty Medical. I am contacting you one last time to remove my name from your Medco Insurance list. I would appreciate your clearing this up immediately.

The biggest joke is they say they have locations all over, well, they were shipping my order to Florida from Las Vegas. Could they have picked a further location? The thing that really pisses me off is that if they can't accommodate you quickly, they will not transfer your prescription to a local pharmacy, which to me is a further statement of their greed and selfish attitude and lack of compassion to the obviously ill patient.

I will never ever use them again. You have no control and they could give a care about the customer. It's all about the money! I expect more from my medical suppliers. If you're smart in my opinion, do not use Medco!

These are my complaints:

8) So I have to jump through the hoops for Medco if I want this prescription. Otherwise, they have it on file and the doctor's hands are tied. He cannot write another one until the old prescription has expired.

I would not recommend them to anyone!

I called Express Scripts to find out which message was correct since I will run out of one prescription on 3/1. I was transferred to three people. Each time I had to repeat name, ID, situation, etc. I also got three different totally different answers to my question. Finally, I told them to cancel all of them and I will return to the MTF pharmacy. I seriously doubt that any of them put the cancellation in the system and if they tried, it was probably incorrect. Now the burden will be on me to schedule and get back in with my provider, then the burden will be on her to go in the system and fix Express Script errors, and then the burden will be for me to wait for an hour at the MTF pharmacy.

Before ending the discussion, I asked for the customer feedback process. I was told that express scripts don’t have any but I could call the TRICARE number and ask for a patient rep. Then I was given the Tricare for life number (which is incorrect). I believe that Express Script got this government contract based on all sorts of promises of competent and effective service but once the contract started, we received anything but that type of service. Of course, Tricare is probably raving about how good it is because if they told the truth it would reflect badly on their poor contract management. I am sickened by the waste and abuse of American tax dollars. Shame on Tricare, shame on Express Scripts.

I Called today, and Medco cancelled the overnight order, claiming its documentation states consumer wants mail order cancelled, and wants to pick up order at Walgreens (at full price). This documentation comes from where, I don't know. The nurse was going to call and cancel the new prescription at Walgreens for 90 days. Barry ** claims, the doctor's office or we called, to cancel everything. Then, one rep said my husband could go to Walgreens, and pick up a 14 day supply with co-pay. Another said I could pick up a 7 day supply with no charge. Now, they reinstated a new prescription, after telling us the doctor's office would have to do that, have allowed up to $100 in credit to be reimbursed for medication filled at Walgreens, while awaiting processing by Medco. Supposedly, we will not be charged an overnight fee. Medco always delays, or has issues with all my orders, and no matter who I speak to at customer service, I get a different answer, and different quoted documentation. Then, they call to verify addresses, billing information, and it's always something, and delays my order, and upsets my doctors by causing them extra work.

She was nasty when challenged, and said it was my fault this problem occurred. I explained this problem was on their end and why, to which she had no reply. In the meantime, I have had my defibrillator fire off, and my blood sugar rise steadily, because of the delays and lies on their part. The right had doesn't know what the left hand is doing. I have spoken to people in every part of the country, who assure me the medicines are on their way from the pharmacy in New Jersey, and only come to find out they are not. I plan on taking my business elsewhere. I am a retiree who was removed from a great pharmacy service, and put into this awful and slip shod company's clutches under my retiree's benefits. I've had enough of their incompetence, and based on the other reviews I've read, so have many others yet they have done nothing to clean up their act.

Today, 2/4/2012, I was told after numerous phone calls, and website communications, that the order was now being processed, and that I should receive it next week. This is a continuous ongoing problem with Medco that occurs several times a year. They won't give me cost estimates for scheduled orders, until the orders have been shipped, when it's too late to resolve any cost issues. How can I get Medco to communicate their cost estimates in a timely manner, so that any issues can be resolved before it becomes a timing or supply problem?

I was told the pharmacists were confused, because there was no brand. It was generic. Are you kidding me. Who are the idiots? You people who work for Medco are the idiots. This is the worst company I have ever dealt with! My HMO sucks for using you guys, especially when I can walk to my pharmacy to get my scripts! Let alone, not caring about the temperature sensitivity of certain medicines. My medicines state "store at 68 to 77 degrees". I have to use your ** mail order. My 68 to 77 degree medicines sit in my mailbox all day, in 30 degree temperatures. That's nice!

Finally done! Sent in a new Rx for quantity of 90 and this time they changed the quantity to 60. My God, I just want to beat my head against the wall! This is a controlled substance, Schedule 2 drug which I sent them 2 prescriptions totaling a quantity of 180 and they shipped a total of 90. Explain that to the Dr. or the DEA when you need another script. Sheesh! Spoke with several people from Medco, including supervisors, who tell me "Don't worry, you have a refill." Unfortunately, Schedule 2 drugs can not be refilled. My complaints just fell on deaf ears or automated robots.

"In regards to my dissatisfaction with my customer service with Express Scripts, I was so angry I figured out how to email the CEO of the company. Within 24 hours of sending that email, I received a phone call from someone on behalf of the CEO apologizing for the situation and to inform me that a $263 in house credit has been placed on my account with them that will be used on my future prescriptions.

They did again confirm that this was a courtesy for the lacking empathy on the behalf of the agents I spoke with and that the system is currently not capable of contacting the customer on such issues but is something that may be addressed in the future. As a suggestion to everyone, if you have a card on file with your mail order pharmacy, you may want to call and set a maximum charge limit in which case they would have to call you before charging more. It may slow down the dispensing of your script but will keep something like this from happening to you."

On the following Monday, I still did not see the meds in the cue, so I called Express Scripts (ES) again. I was told the same thing and given a call-in number for the pharmacy for my doc to call. I relayed this information to my doc's office, and they tried to call and got a message stating the inbox was full and they could not leave a message. So they again faxed the RXs.

I am running out of meds now. I called back ES Tuesday and was told my doc could either fax or call in the order, but they would not call him or his office under any conditions. I was furious. They take no responsibility for their broken system. I called doc back on Thursday and was told they had fax confirmations to ES that ES continued to deny receiving. But my doc said they would re-fax and re-call.

On Friday, my doctor's office called me back and told me they still could not leave a message, because the inbox was full but they again faxed the request. I called ES and asked for a supervisor. I was told the RXs were not received, so there's nothing they could do. I was given the runaround, and they said it's not their fault. And they would not accept any responsibility for their broken system or call my doc's office which was getting ready to close for the weekend. I called doc and asked to fax again, which they did. I checked on Monday to see two duplicate orders of all 7 meds!

Put these villains out of business. They have no role in medicine, if they are not willing to take responsibility when they place themselves in the middle. They are stealing people's health and money. What has to happen to shut them down?

The answer was to appeal my medical insurance, which I plan to do post haste. In addition to this, I dealt with the robot customer service center at a second-tier escalation and received zero level of empathy or sense of concern or let alone an understanding that their system is crap. They are also forcing all of their members to use the mail-order system instead of local pharmacies, which means I am forced to deal with their stupidity. I never had this sort of issue with Walgreens. In addition, this is just one more fine example of how Obamacare is ineffectual. Starting in August, everyone can have free birth control, sterilization, or morning-after pills, but screw the person who needs blood pressure medication.

I asked the CSR what I was supposed to do. She said for me to mail it in. However, if they can't keep track of a fax, how am I supposed to trust them with the mail? The CSR told me, “If you don't like our process, then go to a pharmacy.” I think this is exceptionally rude. It is obvious that because they feel that they have a monopoly on the market and they don't need to be concerned about customer service. I have had nothing but headaches with them even when they do finally manage to get the prescription right. I was supposed to be on automatic billing and gave them my CC number at least 4 different times and every time my auto-refill shipped I would get a past due notice.

I read in another post on this website that was supposed to be a rebuttal from Medco claiming that all their customers are idiots and that it is the patient’s fault. To a point that may be true (that it is patient misunderstanding of the process that is to blame). However, I think that if any employee of Medco responds on this site to a complaint about the process that the customer is an idiot and that they think it is "laughable". That not only should that person be fired but it goes to show how little regard the company has for human beings and confirms to me that they think they have a monopoly on the market and we just need to suck it up and deal with it.

My situation was not resolved. I was not allowed to speak to a manager. I will no longer do business with Medco and I will advise everyone I know not to use Medco. I am also going to follow up with a complaint to my company’s HR, and a letter to United Health Care as well as Medco. This service is broken and they do not care.

Mom just recently had a small stroke plus we found she is in the early stages of Alzheimer's. Between them, they have a small drugstore, so what is this $100 limit? With copays, do you know how quickly that is reached? Seniors do not like using computers to send money. Yes, sending a check takes longer, but Medco, seriously, you are making senior citizens wait for life sustaining medication. Why? They have been with you for years (and unfortunately have to stay with you too), check your flippin' records, when were they ever behind in a payment to you? And now when they need you most, all you care about is the money. I wonder how you all would feel if some of these things would be happening to you or your families?

I received an email about a week later letting me know that my order had shipped. Another week went by and I never received anything. Express Script's website said to wait for up to 12 business days to receive the order, which I did. After 12 days I received another email notifying me that my prescription had shipped again. I assumed they shipped to the wrong address and they had corrected the error. After another 12 days had passed and I received no medicine, I called customer service. They let me know that they shipped to the wrong address twice and fixed the problem in their system.

By this time, I was a little annoyed because it's been over a month that I have been unable to take my medicine because of their error. They then let me know that for a 3-month prescription, their rate was now $220 instead of $68 because rates can change within the matter of minutes and it's not their responsibility to notify the customer of this change. Which I realize rates can change but tripling a price within the matter of days and not notifying the customer is completely unreasonable and no company should be able to get away with that practice. I worked with the first representative who tried finding me a better rate on my prescription.

At one point she asked me why I take the medicine which I feel like is personal information and is something that should only be discussed between myself, my doctor, and a pharmacist (all of which she was not). I then asked to talk to her supervisor because at this point I was disgusted and want to cancel the entire order and find a different pharmaceutical company to work with. I was then put on the line with her supervisor. He informed me that I can't cancel the order and must pay the $220 even though they shipped to the wrong address twice and quoted me rates that were 1/3 of what they were now charging me.

His demeanor was very harsh and at one point said it was my fault and that I am locked into paying $220 no matter what (even though I still haven't received any medicine from placing my order well over a month ago). I am absolutely disgusted with this company and their representatives. I am contacting my insurance provider to let them know of this incident and to see what my alternatives are. I don't know how express-scripts is legally able to get away with this.

When I questioned why the brand name showed up, they said that's what the doctor called in. This is not true because I have been on the generic for years. I think they switched it themselves. As far as the other scripts are concerned, if I order online, it takes numerous phone calls to get them. My scripts are maintenance medications for blood pressure and other heart related, and blood thinners. They are endangering my life. I have advised my children who have my power of attorney that should I have a medical problem with regard to lack of these medications due to their failure to deliver, they are to contact an attorney who specializes in negligent medical people and sue. I find their behavior life threatening and am contacting every agency I can to see if they can be put out of business due to failure to live up to their mission.

In as much as setting my preferences at their website to receive notifications via email is useless and in as much as calling customer support to request, again and again, that I not receive notifications via automated telephone calls is of absolutely no use. I came up with a solution on my own. I obtained an additional telephone line that would be used exclusively to receive the automated notifications without an inconvenience and/or awakening me. Then, I changed the phone number at the website. Problem solved... not! I am still receiving notifications via automated telephone calls to my home. At the old phone number no less! What is the website for? I am totally confused! Is Express Scripts looking for a lawsuit?

I checked the website again on 1/24/12. There’s no prescription info. I called ES and was assured there was no prescription on file, none received. So I called doctor for a 30-day prescription and requested local drugstore to purchase additional medication as ES had not received my now overdue prescription. Checked ES website again on 1/25/12. The order was there with a receiving date of 1/19/12 and a begin processing date of 1/25/12. Called ES to request refund for $35.00 and why order did not show on up on 1/19/12. I was told some code was missing from prescription but got no answer why this was not explained to me the day before. I had the same problem the last two times I have had to order from this mismanaged company. You need to mail in a prescription for a class II narcotic and then it is mailed through the US mail to your mailbox. 180 days of class II narcotic pills sitting in your mailbox--how stupid is this? This company needs to be shut down now.

She said she would contact my physician, and send the medicines. After several days of not hearing anything, I emailed Medco, and asked what the status was. Medco responded that they were processing the order, and I should get them in 7-11 days. I still have no medications! I called on 1-26-12, and requested to file a complaint against them, because they had not refilled my medicines, and had not responded to my requests, or let me know why. The CSR stated there was no documentation of any request for medications. Do Medco customers have to have a sentinel, or potentially fatal event, before they will fill a prescription?

Express Scripts, you are a joke.

When I tried to pick up the additional prescription and to fill the second half of the original, I was told that the review board at Express Scripts did not feel that I should take more than one pill a day of this medicine. It is for depression. My doctor contacted them as did my pharmacy. Both were told that I should get by on the 1 pill. I can purchase them without my insurance without any problem. When I asked what further I could do I was told to file an Appeal telling them why I felt I needed to higher dosage. I am not the doctor. I am the patient just trying to get along as best I can. No one was available since it was a Friday evening so I am in limbo.

He has two offices. Perhaps, they couldn't figure that out? Well, I called next day to make sure they had the information. Operator says yes and for an extra fee can expedite the order. I said okay. I checked again the next day on the computer account and the day has not changed. I called again and they said they still needed information and said they had been trying to reach the doctor. The office always answers on the 2nd or 3rd ring so I doubt that. I got really mad then, and finally got someone to really expedite the order so we got it in time. The worst service I have ever had from any company. Their website for customers is really bad also. It's very hard to figure out what is sent and what is not. And medications that you no longer use, they are still trying to get your doctor to okay. You cannot cancel the order from your profile.

They send orders out on their worry-free program so you end up with meds you do not need. I cancelled the program and lo and behold, they are back on again! Their emails to you about any problem list only a 4 digit number, allegedly the end of a prescription number but I couldn't find that we had any number like that. What a mess. When I worked, I certainly would never have let my patients down that way. I goes against everything I stood for. I wish I could get the medications elsewhere. The generics I can find locally for a reasonable price I am doing so. Perhaps, I will look into Canadian pharmacies, even though I do not agree with doing that. I want the local pharmacies to get the business.

Medco is nearly foolproof. Also, believe me when I say I am not just backing them up because I work for them. I'm saying all of this because I know what happens in more detail than some spoiled American brats like yourselves who want to have your way and have everything handed to you on a silver platter. I'm also saying this because I'm tired of hearing nothing but whining.

We also have nothing to do with your prices. That is also handled by your insurance company. The only thing Medco is responsible for is getting you your meds. If we have to have a PA or we have to contact your doctor because they are idiots and shouldn't have graduated college and don't know how to write a prescription, then sorry. Don't call me and make my job a pain to have to go to. I wish there was a way I could educate all of these mindless people who have nothing better to do than whine at the first person they talk to.

Now there's a problem. He can't get his meds because it would cost me 186.00 and that's in Wal-mart. No one else in PA accepts it. My problem if we live in PA, how could my kids be put on his insurance? So now my son has no meds going on 3 weeks now. He needs these meds and no one cares that this company just screws people. Thanks dad for another one of your smart choices. I have no other choice but to take this issue to court. My son comes first.

My son is going to get in trouble if he can't control himself yet no one in this company seems to care that we can't afford this 189.00 for 30 pills. Please tell me what can I do to get my son off this plan that works for his dad's family but not for the 2 sons I have with this man.

What happens to handicapped people that cannot chase down their doctors? This is sad, when this company is responsible for medication, for people that have served this country, and they don't care. Darlene, or the prior authorization department says that, Department of Defense tells them when they need to request this information. I am not dumb. The DOD tells them they have to do it for certain medication at certain times, not when they need to request it. This is a paperwork nightmare for people that need medication.

Today, I called about a refill of a scheduled medicine that should have been filled on the 15th. I was told by their CSR that there was a problem with my medicine interacting with one of my medicines and the doctor would have to be notified. I told her there were no drug interactions as I take the same medicines daily and have had for years. I asked her if my physician had been called. She said she didn't know. I told her this delay would cause me to run out of my medicine. She said I could call my physician and ask for his office to call for enough to get me by.

I could not believe it! My doctor had done his job already! I told her I have continuously had problems with this company and asked if I could speak with the Pharmacist. I was then transferred to a pharmacist who then told me an entirely different story. He said that the script was faxed with the doctor's signature "scribbled"! Most doctors scribble! I have all my meds from the same physician and have had for years! He said that after the office was contacted and they figured out which doctor was writing the script it would be filled.

I then told him what the representative had previously told me and he said that was incorrect. The only problem was the doctor's signature was scribbled! I told him I only had one doctor who wrote my scripts. I told him the rep told me it would not fill until the 21st making me run out of my medicines. I then asked him if that was the true shipping date. He said "we just say 3 to 5 days before shipping". This will be shipped before then but could not give me a date.

One of the previous times they shipped my medicines in a bag, the bottle was crushed and broken and 7 of my pain medicines were crushed. I immediately called the company and told them that I had taken pictures and would fax them immediately to them of the damage, etc. I was told that they would take care of it and there was no need to do that. They never did take care of it.

I called numerous times and got conflicting information until I finally spoke to one representative who told me it had been longer that 30 days since I had received them and I would have to call my physician and get a new script for the 7 pills and get them filled at a local pharmacy and they would credit the amount to my account. The problems with this company are too numerous to recount.

If enough people can complain and stop BOA from charging for debit card use, hopefully enough people will complain about this and something can be done. Express Scripts does not like negative publicity. So please, if you are forced to deal with this terrible company, fill out a comment on NBC Nightly News. Maybe a spot on their program will spur some kind of response!

Medco needed all new pre-authorizations from the doctor, which is fine. Well, the doctor responded the following day, with all new authorizations for all eight heart medications. I followed up online, only to note that the order still said, "We are trying to contact your doctor, for the pre-authorizations." So, I called Medco. They said the doctor never sent the authorizations, and they were still waiting for them, in order to fill the request. So, I called the doctor.

The Dr. said they had complied with Medco's request the very next day; therefore they were not sure what the problem was. Yes, I then called Medco back. I got a different (but equally rude as the first) person, only to tell me, "No, the Dr. did respond with the medication listing, but they didn't include your ID number on the order, therefore we cannot process your request. " So now I've gone from "dissatisfied" to "angry". I had to call the Dr. back, to tell them to resubmit the authorization with the ID number on the form (something Medco clearly already had since it was attached to my online profile).

But I digress. A week goes by, and the online database is still saying my order cannot be processed, because they are waiting on the Dr. to respond. I called Medco again. This woman, was actually very friendly, and said they finally received the information they needed yesterday, and they would put a "rush" on my order. Great, right? Not so much.

The next day, I get a phone call from Medco's automated system. This message proceeds to say that they cannot process my order, because they still haven't received notification from the Dr. I went from "angry" to "**".

I called Medco again. This person (possibly the rudest yet) proceeds to tell me, there is nothing he can do, and the order has been placed on hold. I said, "Not anymore. Consider it cancelled." And now, back to Rite Aid I go.

Now, my husband is almost out of his prescriptions. So now I have to get an emergency prescription at a local pharmacy and pay full price then send it into Medco. Ten days later and numerous calls to Medco and them claiming no fax from the doctor, I physically went to the doctor's office, got new written prescriptions and mailed them to Medco. I have called constantly, told they were sending three prescriptions (he has a total of 6) on an emergency and never mailed them! I don't want our doctor furious at us for bothering them about prescriptions but how can they not be furious when they too have to deal with Medco? Over a month and half have passed and we still have not received one prescriptions.

I asked for a supervisor again. She put me on hold again, came back and said okay your medication will be there in 2 days. Of course it did not arrive as she said. I called again, and was told that the order date was never changed! I asked for a supervisor who apologized, told me they had failed me, and he would follow up. He, of course, never did. I have not heard back from them. I still have no medication. I have a chronic illness, and cannot play these games with a "pharmacy", that puts my health in jeopardy.

Eight weeks after having my doctor send prescriptions to them, the prescriptions still have not been filled and I have run out of medication. They have repeatedly and consistently given me false information about why the prescriptions had not been filled, saying that the prescriptions had not been sent, when in fact, they were contacting my doctor for additional information.

Additionally, they appear to have altered their internal documentation, first giving me one reason for the prescriptions not being filled and later telling me that they had never received the prescription.

The reason that they first gave was that my doctor had indicated that the prescription was to be filled "as written" when I had requested generic substitution. A copy of the prescription faxed to Express Scripts that I received from my doctor shows that no such stipulation had been made. After I provided them with this information, they told me that they had never received the prescription.

Express Scripts appears to be in the business of collecting payment through their contract with my health plan and giving every excuse possible for not providing the services that were contracted for.

It wiped out my account so that I cannot get food or gas now. I budget very closely and this was shocking to say the least. Of course, they really don't help. My complaint has been escalated but the next one up is not in the office until Monday. The lady told me that they may be able to refund the amount, she just can't do it. Unbelievable.

I told her to cancel my account as I will not be using them anymore. I am going back to the pharmacy where they actually provide customer service. I am absolutely sick to my stomach over this and feel like an idiot for trusting a company like that.

Well, today there were few choices so I had to write again. Also, I got a voice message for my husband yesterday and it said that on Sunday they received a request for a med for my husband. Where they got that one is not known. Then the next day the doctor’s nurse called all upset as said yesterday she got a request for a new script for my husband for Actos and he was taken off Actos due to poss. kidney issues in November. They should know that as they have already sent a bottle of the new med Juniva a couple weeks ago. They have been bleeding us dry with charges. One I waited and did not get it had a refill on it, and so inquired and they said go to the pharmacy with a 14-day prescription from your doctor and we will pay as prescription was not going out yet.

So when I went to the pharmacy, I had to pay full price for the free med. I have had so very much trouble with this pharmacy. If they were not the primary carrier for United Airlines, I would gladly switch in a minute. But I was told by Medco that you cannot be insured medically if you don’t use Medco by mail. Is this a free country? I did believe it was. They have gotten where they are by ripping people like us off and they need to put one of those live chat people on line. There is no easy way to reach them online.

You leave a message and wait several days and even then the answers are not anything to do with your question. I hate Medco by mail and feel everyone should have a choice as to where they get their Rx. Some of mine are only one or two dollars at other places but Medco monitors you so you cannot shop around. Bottom line is I keep paying and having trouble with Medco. Oh, and they have raised the prices this year also. Thank you for the frustration outlet. Guess that is it for now.

As a result, I paid twice for medicine that I received once (from Caremark). I am retired and cannot afford to give Medco $210 of my money. They did not fill my prescriptions. I am a diabetic, and my sugar count went very high as a result of not having my medicine for several days. They are lucky they don't get sued more often.

I called the next day. The refill was denied again this time, because I need a new prior authorization. My last authorization was approved on December 22, 2011 for 12 months, but somehow, I needed another PA. I called my insurance company, who was on hold for over one hour with Medco. They finally came back and said that they "found" the PA and that I needed to call back tomorrow because day 23 was still too soon for my 21 day refill. Being rude is obnoxious but I am willing to ignore it if I can get my son's meds. But to be treated so rudely and still refuse to honor their contract with my insurance company is pathetic. I sent a 3 page letter to the CEO of United Healthcare.

This is something I have to take for life and it is much cheaper than the non bio-identical medicine I got from the military so I do not understand why they give me such a hard time. It is half the price. I hate dealing with this company and I think they deliberately make it hard so that people will give up and just pay for the medicine out of pocket because it is easier. They also did not put on their website that they changed the address to send claims. So I sent my claim to the address I normally send it to and after waiting a month called to see what the holdup is and found out now that I have to send claims to AZ. I will never use their mail order pharmacy for my husband. He will continue to use Rite Aid or Walmart for his medicine.

Our physician faxed in prescriptions for both, and as I have learned, I made a phone call a week later to confirm they all were received. I was informed Medco hadn't received anything. Contacted the physician and asked for them to be re-faxed. Contacted Medco again and was told the same thing. Nothing received. This went on another week and miraculously, I got a call from Medco informing me they had a total of 36 prescriptions and nothing could be processed because for some reason, there seemed to be duplicates...imagine that. I called and spent almost three hours on the phone with their representative to go through each prescription.

It went downhill from there, orders not being shipped because there was a $10.00 balance on the account and they hadn't received a call authorizing them to bill the credit card on file, a non-prescription medication included on an order (so they held the entire order instead of deleting the over the counter medication off), the need for a prior authorization approval (which in fact had been through that process and had been approved).

There is much, much more to this story but quite frankly...I'm tired, I'm frustrated and feel like I am fighting a battle that cannot be won. But I will continue because this is the least I can do for my parents. And in the back of my mind I am wondering how many of our elderly are not getting their medications because there is absolutely no way they can navigate a nightmare like this. As of a phone call to Medco this morning, the last two prescriptions are supposed to be on their way. We'll see. I have been lied to before and I don't hold out much hope.

Anyway, I can't find what I am looking for online so I called them and find out that Medco - the worlds least advanced pharmacy refuses (or can't) transfer prescriptions from CVS. I don't understand. I travel and flip between Walgreens and CVS, neither have any problem doing this simpleton activity. Medco demands that I have my doctor send new prescriptions.

Sounds like a delaying tactic to me.

By the way, had they filled the order in December, it would have been at a lower rate. By waiting until January, they got full price over $360. Hurray for Medco. Boo for the consumer, who desperately needs the medication. The message is clear. They do not care about their customers, nor their health, as they should. This is unethical, in our understanding of unethical. I retired from working in the healthcare industry. I know what I am speaking of.

The consequences if I do not get my medicine on time is that my condition could flair up resulting in colon surgery. This company needs to be sued and closed. Someone will die, if they have not already. At a minium, they are seriously affecting the health of many, many people. Someone needs to do something about this. I will take a class action suit to hopefully shut them down and cost them a lot of money, which is the only thing they care about.

I have made more than 15 phone calls to Express Scripts, speaking to a different person each time (it is not easily possible to get the same person), including 2 supervisors. I am requesting the refund of the $107.51 refund for the first shipment that I never received. On 12/23/11, when I pushed the issue once again, they credited me $4.67. The customer service people are nice enough, but they are totally worthless in helping me get my money back, all 15+ I have spoken to. Nearly 2 months have passed and I have yet to see my more than $100 owed to me. Soon I will be ready to re-order or not.

Customer service was confusing, unclear, and profoundly unhelpful, on top of being rude and condescending. Dealing with them is akin to being in **. I've had to pay hundreds of dollars to my pharmacy for the medication, despite the fact that Medco said they would put in an over-ride. When I contacted them they said the over-ride is only valid 3 days, and to submit the receipt for reimbursement.

I had sent in a prescription in January 2011. The medication I was buying was expensive so saving money by purchasing through them was a substantial savings. At the time, both my doctor and I specified no auto-refills. In April, I received a phone call saying that my prescription would be automatically refilled unless I called and said otherwise. I called. I used the automated phone system to confirm that particular refill and to take the prescription off auto-refill. That ought to have been the end of the situation. My doctor and I stopped that medication over the summer.

I was away for work for a few months over the summer and into fall. When I got home, I had a package from Express Scripts that they sent in July. A few weeks later, I received another package from them with another refill. The total charge to me was about $540 for both. By the time I had a chance (I have a weird work schedule) to handle this, it was November. I signed up on the website to see what the procedure was to return these two mistake refills. I went through the confirmation process online and ended up registered on their website. Unfortunately, there was no information on how to handle this situation. I sent both packages, unopened, as Return to Sender.

I finally called and reached a person on December 6. The person I talked to told me that I had been enrolled in auto-refill on January 31 and that therefore, Express Scripts was not at fault and they could not accept any returns from me. They also could not credit me back for the mistaken refills. They had not even processed the returns yet because apparently it can take a month or so before they get around to scanning it back in. My next chance to get on the phone was today. I received both returned prescriptions today, sent back to me by Express Scripts. I called and talked first to a woman who was as helpful as she could be.

Eventually, she escalated me up to another person. I explained again that I had been enrolled in Auto-Refill against my will and without my consent, and that I called in April to take the prescription off Auto-Refill. I then received two more refills. The man told me that there is no way that could have happened and that their records show that they made no mistake. This went in circles for a while. It was civil but he was unhelpful. I even asked point blank about this: I was enrolled against my will in Auto-Refill on January 31. In April, when a refill was due, I found out that I was enrolled and called their automated phone system to have the prescription taken off auto-refill. In October, I received two more refills (one for July and one for October) that should never have been filled. I signed up for the website on November 13, 2011. It was not helpful. I called on December 6, 2011 to talk to a person, who told me there was nothing they could do.

I talked to them again today. They told me that I should have called before the July refill was filled (note that there was no way for me to know at that point that it was still enrolled in auto-refill) and that I had all year to call. They told me that there is no way this could have happened and that all their records show they made no mistake. They even told me I had registered for the website on January 31, 2011, even though I had to register for it on November 13, 2011 (and I have the emails to confirm this). They have no record of my having to register on November 13. They have no record of my call in April. In fact, they said that they don't keep any records of calls to their automated system.

In the end, all they could tell me was that their records show they made no mistake, even though their records are clearly wrong. From what I can tell, they enrolled me without my knowledge or my consent and then they figured they'd just keep sending me nearly $300 of medication and charge me for it. Then, even if I called to dispute it, their policy says that if their records indicate no mistakes then I am stuck with the medication and the charges. This is really close to swindling. I am currently debating pursuing legal action but I need to gather my evidence first. This is class action material and I am not pleased to be a victim of this kind of business practice.

Well, it got to the point where I only had 2 pills (Cenestin) left. So, I called in the automated line again and again it wouldn't let me and I had to talk to a live person. When I asked where my prescription was, I got passed around to about 3 or 4 different representatives having to give the same information: Name, Birth date and my RX number all the time. I was totally dissatisfied and peeved by the time I got to the last person I talked to and ended up hanging up. I was told it was ordered to be shipped but it was stopped.

When I asked why it was stopped, I was giving no reason and the person wanted me to go to my doctor to see if I could get some from my doctor. I thought that was a lot of nerves to ask me to get in my car and use my gas to go all the way to my doctor to see if they could give me some (Cenestin) when that's their job to get it to me. I've never been late paying and I always went to my appointments to continue to get my Cenestin.

In my opinion and this is my opinion, I think they saw that instead of $40.00. Starting in January it goes up to $50.00 and they're waiting to ship it out then. I can't think of any reason why I had trouble getting my prescription for which I had never had problems before until now. If my opinion is right they're going from an extra $10.00 to $0.00. I won't deal with Medco again.

Worst organization I have ever worked or tried to work with.

The day after Christmas, my checking account was overdrawn as they charged $500 to the account without my knowledge or authorization. Money was pulled from my savings, which is my college student son's money. I have no money to live on until my next pay day, and I do not get paid for the holidays, so I'm short anyway. One of their reps said to return the drugs when they arrived for a refund, but when I called today to find out where I send them, the rep said that wasn't allowed and there was nothing they could do to fix their mistake. I had not signed up for any automatic orders on prescriptions.

Financially this is devastating. It will take a long time to "catch up". I have torn up credit cards, and I'm trying so hard to make ends meet. In addition, I have no money for food or gas, and cannot fill my other prescriptions that I need worse. I didn't even want to refill the prescriptions they had on fill. I didn't need them refilled yet, I was supposed to be able to call. I did not know the costs either. I feel this is illegal somehow, to take money out of an account without a prior authorization. I did not know that signing up for this program was a blanket authorization for this company to drain my bank account.

(1) I get chemotherapy infusions monthly. This drug must be delivered in time for my infusion to my doctor's office. Why knowing full well that a doctor's office is generally open during business hours (and if a particular doctor's office is closed during that time, a notation could be made on the account) do the "customer care representatives" need to make a call to ensure the medicines can be delivered on a certain day? "It’s a very expensive medication" they tell me. Okay, fine. But why then do they verify the delivery date with the doctor and fail to input that information into the system? That’s my latest problem, my delivery is "in processing" because "the representative before didn't write up" the conversation that he had with my doctor's office regarding delivery. And I know the representative called because I asked him to and he had me on hold during the conversation!

(2) The next representative offers to call the doctor's office again to verify the information above. Problem: doctor's office is closed for lunch. The representative puts me on hold for 15 minutes and never returns to call. I hang up. What do you think the chances are that anyone will follow through on the processing to check on when delivery will occur? As usual, I will have to hold CuraScript by the hand to ensure they process the order even though Kevin assured me yesterday that it was all set.

(3) You owe them anything? If it's over a certain amount (sometimes it's $150, sometimes it's any past due amount), your overnight delivery will be held up and they won't always call you to let you know. Reason? Because the customer service representatives are different from the billing representatives. They say they don't even work off the same systems, so if a billing representative holds your account, the CSR won't be able to tell you why. They’ll have to transfer you to billing and now your 20-minute long call has turned into 40.

(4) Repeat some variation on numbers 1-3 above every month. I’ve only used CuraScript (owned by Express Scripts) since September and I have not once experienced a smooth delivery process.

They also hold prescriptions if they think it is not time for a refill, which defeats the purpose of ensuring there is no break in taking medication. Their business is mail order, but do not trust the day they say it was mailed to you or the information that is available on their website. I have no medication! It is impossible to judge the outcome each time a prescription is mailed.

The update: Express Scripts cancelled my refill order because I owe them $$ for a bill that they never sent me. I sent them a payment as soon as they told me, but because it will take them 14 days to process it the "hold" on my current order will expire (they only "hold" orders for 5 business days). And because they dragged their feet, my refills have expired, so now I need new prescriptions. However, here's the math: if I get new prescriptions tomorrow and send them overnight, my payment still won't be processed until January 16th. That's 14 business days from when they received it which I am assuming to be 12/23 since the money has already been taken from my account. They were closed yesterday and will be closed on 1/2. So they won't even look at my new prescriptions until the 16th (at the earliest), then it takes them 5-7 business days to fill the order and another 3-5 days to ship it. So the earliest I could receive my prescriptions would be January 24th. For refills I tried to order on December 14th! Also, you cannot make a one-time credit card payment with them--they keep the card and use it for all future refills. I know so many people who have gotten robbed by this.

New complaint: Express Scripts is supposed to save me money. I take a generic medication that costs me $2.41 at my local drugstore for a 1-month supply (30 days). Multiply that by 3 and the total co-pay is $7.23. Less than ten bucks. Express Scripts wants to charge me $56.22 for a 3-month supply. I guess the extra $48.99 is for the handling and shipping charges. So, feeling slightly superior in the fact that I caught this, I went back through my other medications and guess what? They've been overcharging on all my other medications as well! For the last 2 years! What a seriously nasty rip-off! I am being overcharged by ** and I can't do a thing about it.

First issue: I am taking a fish-oil medication which explodes/melts in high temperatures and I live in Florida. Express Scripts ships medication, via ground (unrefrigerated) from Tempe AZ - it takes about 5-6 business days. When I was forced into using Express Scripts, I called them to ask how they would be shipping this specific medication since I knew that the nature of the medication made it prone to leaking/melting/exploding (I accidentally left a refill in my car, in May, for an hour and OMG, what a mess! And the stink!). They had no idea. I ended up speaking to four different reps, 3 supervisors, 2 pharmacists and the VP of Operations and no one could answer the question.

I might have gotten a little upset but, as I explained the VP of Operations - who called me, not the other way around - I wasn't asking for any trade secrets here. I just wanted to know how they would be shipping me the medication. I even offered them canned answers! "By mail?", "By ground?", "2-day?", etc. The VP was extra-rude (not that anyone else had been polite or even remotely pleasant). He actually yelled at me that I should have asked one of their pharmacists. Um... why would a pharmacist know? Their job is to fill the Rx, not ship it! I admit to getting huffy and asking them how was it that they were still in business if their core business was mail-order pharmacy if they couldn't answer the basic question of how they'd be shipping my medication to me. Was it to be a surprise?

In the end, I complained to anyone who would listen, my benefits admin, the BBB (who suddenly have no record of my complaint), etc. In the end, here's what happened: They shipped me a liquid-gelatin, fish-oil Rx via USPS ground, in July, without any cool-packs from Tempe Arizona to Florida which took 5 business days. Then, it was left on my front doorstep, in the blistering heat and with full-sun exposure for an entire day. When I got home and found it, every single capsule had burst open and it reeked of dead fish. And Express Scripts refused a refund, a return or a replacement.

Second issue: I was taking a brand-name medication after having exhausted all alternative generics - none of them worked. And, it was all documented by my doctor. Then, with the 'new plan year', Express Scripts deemed that I had to go through "step therapy" (even though I had just gone through this the year before) and re-try all the generics again. There were a lot of generics to re-try (8-10 as I recall). In the meantime, I wasn't allowed to refill or send in a new script for the brand-name since they refused to fill it. I did try asking for them to return the script to me so I could fill it, out-of-pocket, locally but that went nowhere (countless calls, 5 reps and 6 supervisors later). My doctor was outraged.

So I went through their hoops (surviving on over-the-counter stuff to supplement the non-working generics). Then I sent in the script for the brand name. Denied. Somehow, they lost all my step therapy info. Really? At this point, I had two months left on my "plan year" and I thought it couldn't get worse. I was so naive. Luckily, my doctor took pity on me and gave me samples of the brand name while I tried to straighten everything out with Express Scripts. I got another new script for the brand name and sent it in. I was sent only 1 month's worth because that was all that was remaining in my "plan year". What? Are you serious? I wasted countless hours on the phone over this "twist" and never got an actual answer.

Then, the "plan year" rolled again and in January, the brand-name was denied. I was told I had to go back through "step therapy" again! My doctor wrote a letter of medical necessity (since that's that Express Scripts told me I needed to do) and I sent it in. They lost it. I sent it again. They claimed to not have received it. I flat out gave up. I went back to my doctor who almost had a stroke over all this B.S. and got a new script for the brand-name which I get locally and I pay 100% out-of-pocket for. To really add insult to injury, I have since received multiple letters from Express Scripts telling me that I absolutely must get my Rx through them and them only and that my brand-name medication was denied. Oh really? The same drug that I have to pay 100% of myself? That they pay nothing for? They're going to deny? Good luck with that!

Third issue: I went online to request refills and nowhere did it tell me that I have a balance due. Five business days later, I got this email that states that my order is on hold. I logged into the Express Scripts website to find out why - no information. There's this link to view notifications and it's empty. Then I got a phone call from an incredibly rude rep who said that I owe $149. I asked what for. She said it was for the last refill order back in August (it's December). I vaguely remember that when I received my refills, there wasn't any paperwork in the mailer - not even a packing slip. I told her this, she yelled at me. For once, I didn't turn nasty. I told her that I can't pay a bill that I never received.

Then the rep stated that it was in the box. “You mean the mailer”, I said. She responded, “No, the box”, she said. Okay, fine but I still can't pay a bill/invoice if I never receive it. She told me to go online, print the bill and then mail it in, then hung up on me. For a company that wants to get paid, this isn't the right way to handle this. So I logged in, can't find the bill on their website, called the call center, encountered rudeness and finally got someone who can direct to the right page to print the bill. I hung up with the person as I'm printing the bill because all the info I need is on the bill, including the mailing address. I hung up about 10 seconds too soon. Once the bill printed - and by the way, you can't view it before printing it - where it reads "mail remittance to" it says "Address not found".

I guess they really don't want their money! I had to call back to get a remittance address! But, the ordeal isn't over yet! I got a voicemail at 4:05 pm on Christmas Eve stating that my refill order will be canceled unless I contact them immediately or before Tuesday, December 27th. Oh and by the way, they're closing early today and will be closed tomorrow and Monday. These people are idiots and if you can avoid them you should. Otherwise, you are in for a lot of grief.

Also, don't rely on overnight or expedited shipment. That is also a joke to them. Nothing comes faster than 2 weeks and that's after 20 phone calls back and forth. This is a sin to have this type of treatment in America. God help us all. I paid 4 times the price for my meds, which never arrived. Aggravation was enormous calling back and forth and talking to idiots. I believe this is how people have heart attacks. Dealing with Medco is worthless. It's a real life ** shoot.

And I understand that sometimes patients take Prednisone for immunosuppression post-transplant. But truly how many transplant patients are there? Not enough that every Prednisone dispensed in America is used for that. We called to discuss with customer service who was like our consistent experience with Medco, annoyed and less than helpful and merely restated what was on the rejection. There was no resolution and I will complain formally to Medicare.

1. My OPERS medical package included ES, no other options, for the coverage level I chose. It seems that since it's our money they're using to fund OPERS, they'd give more options especially as it pertains to an Rx program. But, no, nothing else is offered.

2. Prior to my 65th birthday, I signed up for Medicare & specifically opted not to take their Rx coverage, even though there were a multitude of providers from which to choose. Unbeknownst to me (and likely any other Medicare & OPERS covered retiree), ES automatically switched me over to Medicare part D without my approval; without contacting me. I only recently discovered that this is what they do. Whether it's ES or OPERS or a conspiracy between the two doesn't matter. The fact remains that if a party has an OPERS sponsored/chosen Rx program it will be turned into Medicare Part D.

3. My doctor prescribed a certain med for my back pain. Now that I use ES, whenever I request a refill through Rite Aid, ES has me go through a 'prior authorization' process each time! When I asked the pharmacist why, I was told it was either because ES doesn't want to cover the cost & thereby is requesting my Dr to write an Rx for something else or they just want him to authorize it. Am I wrong for thinking that since my Dr wrote the Rx that that is authorization enough?

4. I requested new Rx's from my Dr for certain meds. I specifically requested they be sent to my other Rx provider (not ES, but Medco). The Dr's office has this info in my file. Lo, and behold, the Rx's arrived & guess where they're from? You guessed it: ES! Dr's office doesn't know how it happened because my request is very clearly written on my file. Dr's IT people can't figure out how it happened. They've looked at their computer program that 'writes' the Rx's for their patients & they're buffaloed. So they've asked ES if they know. So far, I've heard nothing further.

I've been on a number of meds since my 30's & I can say without reservation that this is the worst Rx provider I've ever had to deal with. Bar none. As an OPERS participant, I deserve better treatment than this. I was really looking forward to some relaxation rather than having to deal with the nightmare that is Express Scripts. I don't know where OPERS dug this plan up, but it is one of the worst things that has happened to me. From reading some of the other posts, it seems I'm not alone. Judging by the lack of response from either ES or OPERS to right these matters, it seems they simply don't care.

7. My credit card was charged on December 13th for the refill purchase.

This prescription is a controlled substance and if it was lost or stolen, who has the prescription and in my name? As a result of not having my prescription, I am experiencing mild withdraw symptoms and I've not been able to sleep for five nights in a row. This is not the first time I've had issues with Medco. They don't send things when the claim, I've had communication issues or difficulties with them and they "lose" orders or "forget" to process or use my credit card on file, etc. End result--frustration, lost time, lack of prescribed medicines for days, even weeks.

I asked why I got an ID card the same day I got a letter from them telling me I'd been disenrolled. After talking with 2 front-line people and 2 supervisors, nobody could answer these simple questions. But they could tell me I couldn't use the ID card because the number was wrong. They said they got all their information from Humana and I'd have to call them to find out why there was a problem, even though all the written communications and card had come from Express Scripts. I asked for a number for Humana and they said they didn't have one. Of course not. I think they just wanted to get rid of me because they couldn't answer my questions and I wasn't backing off.

I called Humana. They said Express Scripts should never have told me to call them because they had no information and I'd have to call OPERS. OPERS finally fixed it after my spending two hours on this. OPERS called Express Scripts themselves and they got the info from ES - the disenrollment was an error and my new card was on the way. Clearly, ES pays attention only to OPERS and not to the customers. I expect nothing but problems from this joke of a company. I will not sign up for mail after seeing these complaints and I will not give them a credit card number. Thanks to the rest of you for alerting me to this scam of theirs. I'd rather pay extra for retail than have them in control of my credit card.

I am not feeling well at all. It is the weekend and a holiday week. I don’t have my medicine and going through withdrawal from the medication along with dealing with my condition. The insurance company said there’s not much they could do, nor are they willing to absorb the cost for another doctor visit for a new script they are requiring even though the one at the pharmacy is good for a year. No solution to my immediate problem. Not sure what to do with myself, the doctor is not in. I can't afford the co-pay for an emergency room visit so I guess I’d just suffer.

As the information they have been giving me has not bee consistent, I decided to call the pharmacy myself and found out they do have the medication in stock. So clearly the rep never called the pharmacy. I asked to s peak with a manager and was advised there was no manager available. Due to their lack of customer service, inconsistency and unprofessional handling of business, I am now left without my medication and have no idea when or if I will actually receive it.

On Monday, 12-5-11, I explained to the doctor's nurse what I was told and asked her to ask my doctor if he would write me a different prescription with a different drug I could get at a local pharmacy. On 12-12-11, my doctor wrote a new prescription for a 30-day supply of **. I took the prescription to CVS to have filled. A little later I got a phone call from CVS stating Medco would not pay for my prescription. I was told that my doctor has to get the new substitute medicine Medco told him to write the prescription for pre-authorized. My doctor and I feel Medco pre-authorized it when they told us to do it that way.

It is not my doctor's job to fight with my insurance company. I am going to file a complaint with the Department of Professional Regulations, Department of Insurance and the Attorney General for Illinois and Nevada. And I’ll pay for my own prescription. I am out of my medicine and having withdrawals. I am now forced to pay for my prescription in the morning and sue Medco to get my money back. This is the second time this year that they have purposely ran me out of my prescriptions.

First, they tried to deny medications that my doctor specifically requested (with prescription and official letter) for me because they were supposedly "not covered" under my plan. After reading my plan information I discovered that even if a drug is not routinely covered on the plan, Medco must cover it (albeit at a very high copay) when directly requested by a physician due to allergic reaction to other covered drugs in the same category. When this was brought to their attention, they reluctantly agreed to cover my migraine meds.

Their billing department also has to be one of the worst in the country. There is never a due date on their bills, just "due upon receipt". I always pay them once I received them; however, I was told on my last phone call with them that I had been past due several times! What? They stated that there were several instances where they had not received payment until a past due notice was sent. I explained to them that I had only ever received one past due notice and that was because the payment got crossed up and I was told (a lie apparently) that this was reversed on the account history. Unbelievable.

The most recent issues I've had with them both occurred this year. Earlier in the year I received a generic of my birth control instead of the name brand Yasmin 28 which I've been receiving for 2 years. They suddenly switched me without warning because they "no longer stock Yasmin 28" and if I wanted to continue receiving that, I'd have to request it and pay the extra cost. I am unable to take generic BC as it causes horrible side effects. So I requested Yasmin and was told they would refund my $25 payment for the incorrect med and ship out the new meds. When I got them there was also a bill charging me for both meds. When I called I was told that I was responsible for both charges. I then requested that the manager review the phone conversation where I had been told otherwise. A week later my money was refunded. Guess they realized they didn't have a leg to stand on.

The most recent issue was with my asthma inhalers. I was called on 11/29/11 and told that I needed to pay at least $150 to have my meds released and the rest could be billed to me. I asked if I could call and pay the next week as I had just paid another bill with them. He said yes. When I called today (12/7/11) I was told that I needed to pay not $150, but $200! I requested to speak to a manager (yet again) and was transferred to Cara **. She stated that they are never allowed to bill more than $100 and she didn't know why the rep would have told me differently. I then requested that she review the phone call from 11/29/11 to which she replied rudely, "I can do that, but what do want us to do with your order?

Get only one med? Cancel it all together? I said, "I would like you to honor what your representative told me last week and let me pay $150 to release them all." She then stated that since I had been "past due" several times in the past (again, I’m not sure where they are getting this from), they could not allow me to do that. I then told her that I was reporting them to every consumer agency I could find and hung up. What a waste of time! It just astounds me that companies like this are still allowed to operate.

The main problem is the customer service reps who don't know anything. This is a very serious business of working with medication, and they need to have educated people on staff who can work with this issue and communicate correctly. Clearly the training is lacking!. Every single time I call, I'm told a different thing because they clearly don't know what they are doing. Now, my medicine will be late again and I have to go spend 5 times the cost just to get by.

I was so confused because a few weeks ago, there was no problem compounding the Naltrexone. Well, I find out that the script was faxed to their specialty pharmacy, Accredo, which supplies my very expensive MS drug Ampyra and Avonex. They intercepted my prescription and denied it. LDN is very cheap and should have never been sent to Medco's specialty pharmacy. It should have went to the compounding pharmacy. I had already discontinued my Avonex and I think they found out why. I wouldn't tell them why I was stopping the Avonex. LDN is Big Pharma's worst nightmare. Another big scare for Big Pharma is the discovery of CCSVI or Chronic Cerebrospinal Venous Insufficiency. People with MS have it and it's very treatable with venous angioplasty. It's the best treatment for MS hands down. It's not a cure but it may stop the progression.

I can't vouch for LDN because I can't seem to get it from Medco to see how it works. I may have to go through another pharmacy that specializes in compounded drugs. I guess I thought Medco was a reputable pharmacy but now I smell a rat.

What do I want to happen? I want this company to be in some serious legal trouble.

Of course, I appealed and no surprise, we lost. They said to me they won't charge us twice this time on the difference, which at this time they still have conflicting stories. One pharmacist told us they have the new prescription from doctor on the 22nd of November with DAW and I just got a call saying they have not received a new script. She is looking into it and will call me back. Still waiting for that call.

I spoke with a customer service representative, who took my information (i.e. employer I.D., insurance information) and asked for a credit card to be placed on file. When questioning the representative prior to her asking for the credit card information, I was told that I would receive a hard-copy statement every three months for the medications that I ordered. I am a professional in the legal field, so I was careful to ask to be sure that the debit card I was using was only for identification purposes, and not to be used to charge medications to. The representative assured me that was correct.

Six months passed without incidence. I received the prescriptions for a three month period on the two deliveries over this six month period and was sent a hard-copy statement for same with the prescriptions. I paid the statements within a seven day period.

On the third refill for the three month period, Express Scripts automated system called to tell me that I needed a refill for one script from my doctor. Due to lateness in the day, I was not able to call the doctor until the following day, and I was then asked to leave a message on the refill line. Normally, this means there will be a delay of a few days for the doctor's office to fax the order to Express Scripts.

Two days later, after asking for the refill, I noticed a $70.00 charge to my debit card from ESI (which turns out to be Express Scripts Pharmacy). The charge was placed "On Hold", to be deducted in three days, which happened to be the Friday after Thanksgiving. I was irate. This was not the normal business practice, and I had not been informed any change in regard to the former practices of Express Scripts.

I called Express Scripts immediately and spoke with a supervisor. She related that the refill was faxed in two days prior to my actual telephone call to my doctor's office three days later! My doctor does not keep track of refills, and will not request them via mail order without my call to his office requesting that the script be faxed. So, in essence, it is my opinion that Express Scripts supervisor lied to me. Wait—it gets better.

The supervisor then proceeded to relate that the medication was mailed to me two days prior to this telephone conversation, which would not happen since the doctor's office did not fax the refill until a day after Express Scripts said they mailed it out.

Then I asked if the police for the company had changed. She said no and added that Express Scripts uses the credit card on file to pay for the medications. I related the above and that in the initial contact with them, I was told that my debit card was to be used only for identification. She stood her ground, even when I asked that if the policy had changed, why had I not received a telephone call from them asking for another way of payment (i.e. another credit card)? She refused to respond. I also asked why I had not been informed in writing with a 30-day notice (as required under the law) and why Express Scripts would no longer transmit hard copies of statements. She said that they always deduct from the credit/debit card on file. This is not true, as I pointed out, since I had been doing business with them for six months and they always sent a hard copy statement to pay from. Plus, I related that I never once, during the time I was doing business with them, saw any charges through my debit card for prescriptions filled through their company. She again refused to answer me and immediately restated that the medication was mailed and repeated her mistruths above.

I called my bank and put a stop payment on the charge to Express Scripts. Today, I got a telephone call from Express Scripts, automated, relaying that the medication was shipped to me today! Are these people abusing their drugs or what?

Anyway, I called my bank, again, today when I got online and noticed that the "On Hold" for the $70.00 was pushed back three days for withdrawal. It’s very strange since the funds were there for Express Scripts to withdraw. Evidently, somebody in the company realized that they had lied and it broke some interstate regulations.

The bank told me I could not put a stop payment on a debit card, so it reimbursed me for the fee of $35.00 for the stop payment. They further related that though I closed the debit card on that account, because Express Scripts had charged my account prior to closing the charge of $70.00 would be deducted on the updated date, three days hence. Something is most definitely rotten in Denmark.

I must mention that during my conversation with Express Scripts, I told the supervisor to stop the use of my debit card in regard to my scripts. She assured me that it would be done. However, since I did not trust her, or the company at that point, I deactivated the card.

I am angry because I was lied to repeatedly. I was not notified that Express Scripts were going to deduct from my account using my debit card, nor was I ever contacted by them to ask for another form of payment. The hard copy statements had been in effect and working for six months prior to November, 2011.

It's my concern that even with the HIPPA rules in place and with the above convoluted mistruths from Express Scripts Pharmacy supervisor, my medical information may not be safe, let alone my personal banking information!

I called my insurance carrier after gathering the above information and filed a grievance. It is my hope that my carrier will rectify this matter, or at the very least, clarify the manner of payment for me. As an aside, the customer service representative for my insurance carrier told me that she knows for a fact that Express Scripts send hard copy statement with the medications and that the above is not standard practice.

If so, Express Scripts Pharmacy is breaking the law. I will contact the Attorney General in my state to file a complaint against this company.

The sad part is that my insurance carrier does not provide any other mail order pharmacy services for my use. I do not know what is happening in the business world as I am retired; but if I had given any incorrect information to a client, I would have been fired. Note that not only did the Express Scripts Pharmacy supervisor lie to me, but my bank, also, provided me with incorrect information regarding the fee to stop payment on this debit card deduction.

It makes me wonder—are people not intelligent enough to learn to do their jobs correctly? Even when the information they need to know should be committed to rote memory after a period of time? And why didn't these individuals check their facts? Plus, when a supervisor outright lies to you, be afraid, and I am.

I’m waiting for my insurance company to review my grievance statement. If the outcome finds in my favor and Express Scripts is forced to continue in its prior form of doing business with me, I will contact the Attorney General. I may do it regardless. I wonder if other people are experiencing this problem. Many customers using this service are elderly and may not have the use of a computer to check their accounts. If so, they unpleasantly discover that their accounts are in the negative, which costs money to rectify. I feel sorry for those of us living on Social Security Disability, let alone those who live on Social Security and may be very elderly and unaware of what is happening.

Two of the reps refused to talk to me because my account had a special code number on it saying they couldn't discuss my account with me and wouldn't initially put me through to someone who could help me. I suggested maybe it was because my Blue Cross/Blue Shield account is password protected for phone calls and maybe that transferred to Express Scripts. Finally the 5th rep. accessed my account and still could not explain where my meds were. Lucky for me, I had them filled at CVS this month or I would have been without. I told them to cancel my mail order and I would no longer be dealing with them.

I had to go to my local pharmacy and pay full price out of pocket for my meds; this has happened before. I have had it. I am filing a formal complaint form with the attorney general's office. This needs to be stopped. Insurance companies make you use them and this what you get.

We have talked to numerous people from Medco and have gotten horrible service and very sarcastic responses from some representative. My husband's dr. office has called as well to explain this is Dr. ordered not customer requested and they still have not corrected the bill. Being in Customer service for a long time I don't know how this company stays in business after reading other people issues as well there doors should be closed! They have employers sign on with them telling them they will save money meanwhile they are treating these companies employees awful. I will be sure to report this to my employer and hope that they will discontinue their business with Medco. Right now we are stuck dealing with them because the way it is set up you can't go to the local pharmacy without paying a ridiculous amount of money for your prescriptions.

So, I was forced to buy my medicine on several occasions, out of pocket. When I submitted my receipts for reimbursement, Medco refused to pay 2/3rds of what I had spent, roughly 380 dollars. They have misled me on many occasions when I attempted to get my medicine by continuing to claim that they need prior authorization. At one point in July, I was fully approved and 2 days later, they withdrew the approval. Again, I was fully covered and pay my premiums every paycheck and they won't give my money back.

Express Script plays the game of stating that you do not meet the criteria for that drug, but when you go through their appeals process, you never win. When comparing what medications she, her co workers and I have been denied as not meeting criteria, it is never medications that have a cost comparable to aspirin, but in my case, a medication that costs only $3.60 a tablet. In my wife's case, the medication that would allow her to work a full 8 hour work day cost more than $20 a tablet, which by Express Scripts denial she can now only work part-time.

No wonder this government is in the mess it is in. You want health care to be taken care of? Then do something about this Medco Mail Order. My Co-Pay is supposed to be $20 and $40 why am I not getting this? Please help us fight for what is right. Take care of the people that pay your salary. This is part of our prescription drug plan through our work place of ConAgra Foods and Blue Cross Blue Shield of Nebraska which is coming up for negotiations in the new year. Guess what, I will do everything in my power to get rid of you and your corrupt company.

Express Scripts began processing my 2 separate orders Oct 8, 2011, and the note in my file says one was shipped Oct 11 from Tempe, AZ, the other shipped Oct 15 (from a different location). I received the one shipped Oct 15, but never the one supposedly shipped Oct 11.

After waiting the required 12 days, I called, and the automated system listed my order of this medication as having shipped Oct 24, ETA Nov 3. (This date was never listed on the website. ) By Oct 24, however, I was out of medicine.

By Nov 4, when the medication had still not arrived, I called again, to hear the automated system state again that it shipped Oct 24 ETA Nov 3. I navigated the menu and spoke to a person, who said that, no, it had been shipped on Oct 11. She placed a replacement order for me, but told me it would cost me $20 to ship it since it had been less than 30 days. Upon hearing this, I hung up rather than filling the phone line with expletives. (Understandably I'd be perturbed that the pharmacy is charging me for their mistake, one which they make constantly. )

As I said, Express Scripts does this to me every, and I mean EVERY, time with this particular medication. (I generally have no problems with my other 2 orders every quarter, coming from other locations. ) As of Nov 7, not only have I been out of my medication two weeks, but the replacement order is not listed either in the phone system or online. I sent an email message via the website (because if I get on the phone again, it would not be pleasant).

Medco customer service called at 5:30 pm EST to verify an address that they have had on file for years already. Again, this is a medication that a patient cannot be without. After getting jerked around by two ** who claimed to be supervisors, (one was named David ** and the other ** was named Dante **), both who coincidentally and conveniently didn't have an employee ID # for me to refer to, my daughter is still without her medication. The staff at Medco is incompetent, unprofessional, patronizing, and condescending. My daughter has been without her medication based on the gross incompetence of these overpaid ** who failed to provide any level of customer service.

Dante ** (if that is his real name), committed to an overnight delivery on 11/4/11, but much to my dismay, he had simply made a false statement committing to an overnight delivery and neglectfully failed to fulfill her order. Surprise, surprise. Anyone and everyone who has ever had an adverse experience with this terrible company should write to their insurance companies to insist that another company be used instead of Medco. The only reason that Medco is in business is because the insurance companies pay them to provide a service that they failed to adequately provide over and over again.

If all of the patients who have been wronged by this pharmaceutical giant stand together like the Occupy Wall Street movement, Medco just might be in for a rude awakening. In what world would a consumer want to continuously enable an inferior vendor to continue to provide a disservice and still get paid? Medco is terrible and should be held accountable for the terrible customer service that they provide, and the insurance companies should cease and desist using this company. There are no consequences for this company unfortunately.

I just wanted to let people out there, who actually have a choice, know not to use Medco because your local pharmacy will serve you better!

I was told that my doctor could send a note or call Medco and explain to them that the brand name drug was medically necessary. After the doctor did that, the cost went down from nearly $1,000 to $100. The last time I went online to order a refill, the price was not $100 but $1,412! I called Medco and was told that the price break expired on August 6, 2011, even though two different Medco phone representatives told me earlier this year that the price authorization was good until January 20, 2012. I was told that my doctor would have to notify Medco, that is was again medically necessary that I take the brand name.

I contacted my doctor and told him the story. He said that he'd follow through. When the price didn't drop from $1,412 online, I called Medco and they said they hadn't heard from the doctor. I called the doctor back and was told that they had spent an hour on the phone with Medco, who said they couldn't do anything about the price. I called Medco back and was told that they were sorry that I had repeatedly received the wrong information from Medco phone representatives, that my doctor can't do anything, that I have to write an appeal and send it to an address in Texas, and that the appeal would take 30 days.

After four weeks and numerous calls to Medco, I'm running out of medication and I don't want to spend $1,412 for a refill that cost $100 last time. Medco is giving me the run around. I believe this is fraudulent behavior and that something should be done about it

Last week, my husband renewed a medication that should have cost $5, they billed us $25. I called and immediately had the order cancelled and reordered under my account. The order didn't come. I called today to see when the shipment would be coming, I was told within a few days. The price was $10.06. I asked why. I was told that the doctor faxed the script in without my plan. We hadn't asked for a new script, only a refill. I called the doctor's office. Medco had called the doctor's office and asked that he be put on a different medication!! The office had faxed the script in, but left off my plan number, so it was filled under his plan. So instead of paying $5, we were being charged double. I refused and said I should only pay $5. No payment - no drugs - what choice did I have? They claim that no price adjustments can be made after the drugs are mailed.

In July this type of scheme cost us $200, so as a result our FSA is wiped out for this year. Last year they did the same thing and cost us thousands of dollars. I am on the phone at least once a week trying to limit the financial damage to my household budget!

Meanwhile, I can't get my blood pressure medication filled. I have talked to about 8 people in total and only 2 were nice. There are some rude people working at Express Scripts. Whatever happened to customer service with a smile? It stopped at the front door of Express Scripts. Especially when you prove they were wrong, they get real nasty then. All I wanted to do was send the medication back because I did not want to buy medication for three months in case they changed and I did not want to pay for medication that I could not use. This has been an overwhelming experience.

No drugs. This is a major problem for folks. Also, I have 2 different dates on reorder for the same drug, so which date is right? I don't know, for some reason, the auto-fill just didn't work. Well, I guess you get what you pay for and with Home Delivery advertising zero-cost for many drugs, what can you expect? I will give them another 30 days and then off to a real pharmacy and a letter or two to Congress. Already though, I have spent more time on the telephone resolving issues than if I had just stayed with a retail pharmacy.

So I am paying over $120.00 for medicine that I will not be able to use versus the $36.00 I paid retail for one tube. I have called several times, and they told me they would get back to me in 24 hrs. That was Oct 12. I kept calling, and they said it was in review.

Medco now has over $150 out of my HRA, which they claim they cannot put back. My company's HR said that Medco would cut me a check which I would receive in 15 days. It has now been over 25 business days and I still have no check. Medco is a seriously dishonest company. They have my money and I'm sure they are just hoping I will go away. I would rather go without pharmacy insurance than to deal with this company.

My advice to anyone out there is to call your HR department and get them to straighten these folks out. I explained that I could go into a coma without my drug, I begged them to send it, I went up two levels of supervisors. Nothing moves these people like a call from the HR department. Dealing with them is more stressful than my condition. Please don't let them get away with it.

Don't let them charge your credit card for drugs you didn't order either! That's not legal! That's outrageous!

From my experience, complaining directly to Express Scripts is a waste of time. The poor people who answer the phone there are not given the training nor the authority to help you. If you want satisfaction, you need to call your HR department, or someone who regulates Express Scripts. Don't trust them either, I can't believe how many stories I was told or just flat-out lied to. There's nothing Express about Express Scripts.

They have poor customer service.

Who the hell do they think they are acting as the gestapo pharmacy insurance company? As an insurance company and pharmacy, their job is to fill the prescriptions written by your doctor and not censor them! What I'd like to know is who do you file a formal complaint with, or are there enough people out there with similar problems with Express Scripts to file a class action suit against them? I am pissed. They have been hell to deal with for over five years. I am so sick of it.

I called Medco and they told me they don't carry my generic which is why I got something that is similar to what I was supposed to get. Who gave them authorization to do this? My doctor sure as ** didn't. They said it wouldn't matter if my doctor refaxes the prescription or anything because if they don't carry it they can't send it to me.

Are you kidding me? So as of this Sunday I have no more pills. My doctor did not authorize anyone to give me anything else because she knows my medical history and they still did because they don't have it.

Then, my doctor called to see what that mess was and to submit my yearly renewals. They said, "She isn't out of the previous years yet, so we can't take the prescription." My doctor informed them that she just wanted it attached to my account, so that we wouldn't have to deal with them for another year and that we didn't need it refilled. She just want to put the prescriptions on there so they are there when I have to refill. No, they won't do that. You have to wait until your prescriptions run out. Then, you have to wait the 3 months that it typically takes for them to get their junk together (because they will lose it, say they never got it, attach it to someone else's account, it gets lost in the mail etc.).

God forbid you take your prescription to your neighborhood drug store, because then they will charge you at least double for not sending to them. My doctor is filing a complaint as am I on every single forum I can possibly find! These people are crazy! Good luck on getting someone who speaks English, not to mention any customer service! They should all be fired and will certainly go bankrupt should their actual customers ever have the choice of whether to use them or not! I don't care how much your company is saving on health insurance costs. It isn't worth it to deal with these nincompoops!

Please note that all bottles and labels look the same. Some pills come in one form one time and the next time, they look different. How the ** am I supposed to figure out what the ** I'm taking? I can't understand how older patients (I'm not even 50) can tell the difference! No wonder there are re-admits to hospitals. It seems a very dangerous practice. Does this meet standards?

The delay in medication resulted in the exacerbation of my disease. I would rather pay a small Mom and Pop pharmacy and get quality care than save a few pennies (which doesn't really add up) from a huge monopoly of medicine distribution. Go Canada!