Express Scripts Reviews

I am an asthmatic, on prescription Advair. My Advair prescription was tied up due to credit card verification issues as we had used our Flex Plan to its fullest and they needed another card number. We called and gave Medco the information and were told that the Advair would be expedited as I need it to breathe (Oct. 25th). After a few days, I called back (Nov. 3rd). They told us that it had not been expedited but that was Medco's mistake and they would call in to a local pharmacy and cover the expense of picking it up ($300). When I drove 10 miles on a Saturday evening to go and get the prescription, I was told that I would have to pay for it because the dosage limitations would not allow Medco to cover it.

My Express Scripts plan requires stepped therapy, but this does not apply to medication you are already on when this went into effect. To get around this, they send more medication than is needed. Then, they try to claim you have not taken the medication for 90 days and refills, and it will now be treated as a new medication. They do this without any kind of notification whatsoever. Calls to them have been useless since they are incapable of correcting their records. This has happened more than once and I'm sure it is intentional. This organization cannot be trusted.

When I got my scripts from my doctor, I was very careful to request DAW be written on the two that I needed the name brands for. I double-checked the scripts and they did in fact have DAW written on them. I sent them in with a $100.00 check, for my 2 non-generic scripts and my 1 generic (40+40+20). I received 3 generics. I called Express Scripts and complained. They told me that they'd send me a mailing label with the correct scripts. I had to get temporary refills from my pharmacy. When I got the scripts, no mailing label. I guess I figured it would be coming in a different mailing and forgot about it.

I have had numerous problems with this company. They are no help! Whenever there is a problem, they expect me to try to get the doctor to fix the problem. It is so difficult to get a hold of a specialist to fix a problem. In addition, they always send generic drugs. If I try to change it, then they say that the doctor has to send a new prescription telling them not to give a generic. The pharmacy always asked me if I wanted the generic or the name brand. My pharmacy has always helped me in the past! I never had one problem that my local pharmacy could not help me with.

I am totally exasperated with the poor service Medco provides. My wife has an on-going prescription for Diovan, and each refill, without fail, is a problem. Medco seemingly tries to avoid filling this prescription, forcing us into buying locally at great cost. I think their business practices are horrible. I will be writing my government representatives and hope that everyone subjected to this shoddy treatment does likewise. These large healthcare organizations don't operate in a competitive environment like most businesses, and they presume the customer is powerless. Most corporations have limited healthcare offerings. I urge everyone dissatisfied with Medco inform their representatives, their company HR departments, the BBB and local media outlets what your concerns are.

I send my prescriptions in a little early when I have no refills remaining. I then get a phone call telling me it is too early to fill! I send them in early so I will not run out! They cancel a new prescription because it was a duplicate of one I had just sent in. All of these occurred as they neglected to call to say which prescription they received and they were filling it. It all crossed in the mail. I now have two bottles with two remaining refills. They were sending me a 90-day supply every 30 to 45 days. At one time I had four full bottles. I am now down to two bottles. This one was filled in June 2012. Don't call. They are snotty and refuse to get their computer system running correctly. If co-pays weren't so high, I would use a retail pharmacy. Watch your co-pay charges. They change without notifying you! I would like to have contact information for the DOD in charge of this fiasco.

I belong to a very large group that here in Florida cannot find any narcotics for severe debilitating pain. I have always been able to use Medco to get both my instant release pain medicine and an extended release 12-hour narcotic. Now Medco insists they have a review board for Florida and will no longer be able to allow both of these types of painkillers. Medco states that it is now policy in Florida that I have to choose one or the other. Medco should not have any right to override my doctor's orders and I feel, along with a very large group I belong to, that enough is enough. Please help.

This organization is nothing but a bunch of garbage crooks. They suck. I was with a health group and purchased my meds through them at a reasonable cost. I use generic drugs for hypertension. I retired and purchased health insurance that had a prescription addendum. Here's the deal. I purchased three drugs for hypertension from Medco that cost $439.58. This is unreal. I called to complain about the cost as this seemed to be an unreal markup. They were less than helpful. I gave up, but not yet and this is why I'm writing this complaint. I have Losartan/HCTZ tabs 100, 12.5 mg, which cost $255.40. I purchased these today at Costco pharmacy for $23.86. Gee, only 10 times markup. Do you want to deal with crooks like this? I guess this is why medical insurance is so expensive. This place needs to go away. If you have an opportunity to use this facility, say, "Shoot me first." Garbage company. I will write as many complaints about this group as I can. They do suck!

I am certain that you do not recall that prior to the State of New Mexico Retiree Health Care Authority changing from Express Scripts to Medco, I wrote you concerning the consistent inferior service I received from Express Scripts. With Medco, I had absolutely no complaints, but now that Medco has merged with your company, it has started all over again. You have incompetent customer service representatives, two of whom quoted me a co-payment cost by phone of $14 for Bystolic tabs which was billed to my bank account at $50. I would not have called Customer Service to complain today if the cost had originally been quoted at $50, as I am not stupid or suffering from a mental disorder. Of course, the $14 quote was today determined to be miscommunication by both the customer service representative and his supervisor. Just so that you know, every time I have additional problems with Express Scripts service, I will be writing to let you know. I hope that this does not happen often, if ever again. Thank you.

I was required to provide 3 or 4 written prescriptions from the same physician for the same medication. It took 19 days until I was able to obtain my medication. I submitted a written prescription for hydrocodone with Tylenol which was written on the 8th of June for 75 days. This is one of many instances in which I went without medication. Customer Service does not give accurate or consistent information. They are grumpy and useless. I had to call 2 times to reach a pharmacist. My last hydrocodone prescription for 75 days arrived 20 pills short. It took 2 calls to report this.

I have taken ** for sleep for a long period of time. I can't take ** because I sleep walk on this medication. I received approval for ** though when I went to refill it this month, I was told I am only allowed 60 pills in a 90 day period. I suffer from Bipolar 2 and PTSD; sleep in the most essential factor in keeping me stable. Because I could not get **, my doctor had to prescribe a very addictive **, which is something I should not have. Express Scripts should be very cautious because they are adjusting a very sensitive balance just to cover their bottom line.

Express Scripts failed to notify me of a new prescription sent by my doctor’s office, which they are supposed to do according to their policy. They filled the prescription, charged my credit card $150 for a 1-month supply and mailed it to me all without my authorization. They are refusing to return the funds they stole from me. The prescription was for the wrong medication, it should have been a 3-month supply of another drug for $75 for 3 months. They are the worst company I have ever encountered. I have had nothing but problem after problem with them. They deny almost all medications prescribed by my doctor, but this one, they put a rush on. Their staff is rude (not surprised as even they rate their company 2 stars in online reviews). I've filed a dispute with my credit card company and a complaint with the BBB. They can't continue to be allowed to take advantage of sick people.

Unfortunately, I have to deal with the morons at Express Scripts - thanks to my husband's employer using them. I was perfectly content to go pick up my pills at a pharmacy, but no. Now, I have to order them using one of the worst companies out there. My diabetes, high cholesterol, and birth control prescriptions were sent in months ago. They charged me over a hundred bucks, but I've yet to see my meds. When I check the status, it says they're being filled by their pharmacy. Really? It takes two months to fill those?! I don't think so. So, I called and got to deal with some moron who told me there was a "computer error" (yeah, right) and my pills would be mailed ASAP. Well, two weeks later and I got nothing. I need to take 2 of those 3 meds, but thanks to the ** over there, I can't take them.

I ordered 3 prescriptions for seasonal allergies. I only use them in the spring. I received them and received a 3-month supply. A month later, I received another refill for all 3 for another 3 months for $130. I did not request these and contacted Express Scripts about returning. They insisted that I ordered them, though my account page did not show this. I spoke to numerous people asking for some evidence that I ordered them, and they said my lawyer would have to contact their legal department for this information! They said they would refuse to accept returned meds. Since I got nowhere, I contacted my credit card company with the info. They said to return the med, which I did. They were accepted by Express Scripts but then returned to me. With this info, the credit card company reversed the charges. But now Express Scripts is billing me. Time for the attorney general, BBB, etc. because I don't know what else to do.

I dropped Medco because they are simply very bad at what they do. They screwed up my prescriptions several times, billed me more than once for my medications, etc. I finally dropped them, explaining my issues and went back to my favorite family pharmacy. Several months later, they called me back, explaining the money they could further save me and apologizing for their lousy business practices, explaining they had fixed their errors and now things are better. Like an idiot, I agreed to take them back on. Things were not better, but way worse!

My employer had been using Medco for mail order, but switched to Express Scripts the beginning of the year as ES was acquiring Medco. I only take one drug, Lipitor, and I tried to get it through Costco using the 90-day supply. In January, I placed this order and 90 days was about $35 which didn't seem right as the co-pay should have been $60. When I went to reorder in April, I was told that if I got it through Costco, it would be $96 but if I got it through ES, it would only be $30 or two generic co-pays. When I tried to reorder with ES in June, I was told that the real Lipitor was now going to be $115 because it was on a special formulary. But if I got the generic, it would only be $30 for 90 days.

A salesman called and told my wife her meds would be cheaper than the local pharmacy. She accepted their offer and when we got the bill with the meds, we saw the price was way higher than promised. After many calls to correct and given the runaround, Medco sent it to Collections and we are now forced to pay the higher price. We, of course, canceled any future orders. Stay away from Medco!

My wife was just recently diagnosed as diabetic. We called Express Scripts/Medco to find out if there were any specific requirements with regard to glucose testing meters and supplies for our prescription plan. I was told that we merely had to have my wife's doctor prescribe the meter and testing supplies and they would be sent to us. That is what we did. Now, Express Scripts/Medco have shipped out the testing supplies, but have denied the glucose testing meter that goes with the testing supplies that have been shipped. This makes no sense whatsoever.

Try cancelling the worry-free fill and find out that you have to jump through a few more hoops before it truly is worry free! It cost us $100 to find out. I ate the first $100 because I forgot. It automatically refilled but as soon as it did, I got online and took it off the worry-free plan and archived the med as it is no longer being taken. Well, guess what? I just got it again. So, I called them and explained to them what happened. The rep talked to a supervisor and then came back and asked if I went to the pop-up after I hit the "cancel the worry-free plan." I told him, "I really could not recall that; it was several months ago!" I was told, "Well, sorry. If you didn't do the final step, then it's too bad even though you archived it and all." Sounds like a crock of crap to me! They call this "worry-free?" It's more like "empty your wallet" to me!

My husband just retired from the military and because our catastrophic cap is raised so high now, I felt I had no choice but to go this route plus it is so much cheaper! 90 days of generics are free and other stuff that is formulary is $9 for 90 days. I did what they said to do - made sure that all of my prescriptions were filled so that we had at least 30 days worth of stuff. I tried to set the accounts up online but did something wrong and got my account flagged. So, I had to call. All went downhill from there.

I had two terrible experiences that would be hard to believe if it weren't true. 60 Minutes or 20/20 should do a news article on this company. The first experience is as follows. My husband and his doctor finally (after several issues) placed his order for medications. We thought everything was complete. Two weeks later, on a holiday weekend, Medco’s customer service from the Philippines called to say there was an issue with the order and the doctor had to call Medco. She had no idea what time it was or that it was a US holiday. My husband was out of meds and I spent 3 hours on the phone trying to get an emergency script from my local pharmacy.

Medco's shoddy business practices - I called the automated line to order 2 refills, and tried to get a customer service rep on the phone. The system disconnected me after taking my order. The next day I called and after 15 minutes was finally connected to a rep. When I asked what my copay would be on the two orders (I had changed insurance since last refill), I was told that I had to call my insurance carrier and they supplied me with a phone number.

In June of 2012, my doctor prescribed Avapro for my blood pressure. After taking this medication, I had a severe reaction to it. I called Medco and explained what happened. In the meantime, Medco gets my doctor to approve the generic for Avapro. Upon going to pick up the medication, I then realize that the medication is the generic and tell the pharmacy that I cannot take this. My doctor calls in a different blood pressure medication. I could not take it either. It caused my feet and legs to swell. Medco didn't want to fill this prescription because it was too soon. I have now paid for two medications that I can't take. Finally, the last medication I am able to take, I have had it filled at the pharmacy twice, and then Medco ships the Avapro again in August after it was supposed to be stopped in June.

My husband and I have been trying to get away from Express Scripts for over six months. We keep getting the same song and dance as everyone else. The people tell us one thing and do something else or don't do something else. They are like tentacles with hooks that keep drawing us back in. We thought we had covered everything even to the point of telling them not to use our credit card anymore, although after reading some of the complaints, I don't think that will stop them. Still today I received a prescription that I did not ask for and don't want. I want control back for my scripts. I will get them when I need them and I will get them locally. I am very angry about the upset this is causing in my life and would be very pleased if this company just disappeared. When we first started with them, everything seemed to be going good. But this last year or so, everything has changed. I just want out.

The most recent years of bad service is the quantity of the medication Medco had sent does not match the prescribed dosage and frequency. When challenged on this issue, Medco stated my plan does not cover the quantity specified but sent it anyway thinking I can adjust my own dosage. I am not a doctor and do not claim to be, but either is Medco. But they are more than willing to put my health at risk to save a dollar. It would have been better for Medco not to send the order at all. Two thumbs down Medco and I can only hope your own families are covered by your own hand.

Medco Health is a rip off and a bunch of liars! I was forced to use them via my health plan, but will drop both Medco and Benefit Management Services. My doctor gave me a script for 10 pills at 25mg each, but these people would only give me 6 pills one month and 4 the next. When asked why, I was told they only give out 150mg a month. I had a bad reaction to this med so my doc gave me something else, 30 pills at 5mg each (or 150mg total). Medco would only give me 15 pills and denied ever stating a 150mg rule. They told me to get the other 15 pills in 15 days.

I am so disgusted with the State of Florida that forced the retirees to order their prescriptions from these people. Forgetting the fact that not all retirees can afford a 90 script, I have had Medco decide they know better than my doctor does and they just arbitrarily change my dosage that he has prescribed for me. I take 10 mg of ** for sleep and now they will only fill it with 15 pills instead of the 30 pills the doctor ordered. They have decided that considering my age, I should only be taking 5mg and not 10mg, and therefore, will only pay for 15 pills and not 30.

I switched most of my meds from Medco to Rite-Aid. I had wondered why my cholesterol went up while I got that medicine from Medco. When I switched to Rite-Aid, my cholesterol dropped into the 80s using the same medication although Rite-Aid’s medication looked totally different. Medco advertises a 90 day payment plan and then won't let you use it. They take your money and then don't ship the meds for two weeks, regardless of the ramification you suffer being off the meds. The personnel are extremely uncaring, sometimes rude, curt, scripted, and apparently trained in psychological methods to calm down irate customers (I did masters work in counseling and human development, I know that move).

I've only recently been forced to use Medco. In the last few months, I must say I've never dealt with such an incompetent group of people. Their voice recognition system is a nightmare. Good luck getting a human being to talk with. They argue over whether you need a drug. They think they are your doctor. Prescriptions seldom arrive on time forcing me to go without sometime as much as a week. I never ever have a deal with such a total cluster as this company. Hopefully, Express Scripts will straighten out this mess of a company.

They ship items when they are 75% completed monthly. i.e., they will ship an item early and not tell you that it's going to be 125% until the next refill. It should just fill per the doctor's orders. They're very defensive on customer service when confronted with this. Their response, "We are a mail order pharmacy. What do you expect?" I asked if this is published anywhere and no answer was provided. It seems to me that consumers should be provided with this information, as it can create a situation where patients really don't know when their medication will be refilled. Bottom line is that they will fill prescriptions early and not tell you, but if you try to fill the same date that they do at a retail pharmacy, they will deny it. It's pretty obvious that their incentive is to have them fill them for you (and reap the profits), and dissuade you from using a retail pharmacy.

I am forced by my insurance company, Blue Cross, to go through Medco for my prescriptions. I've had trouble for over a year every time I have to refill my prescriptions. I have specifically asked my doctor and Medco not to receive the generic of a particular prescription. They continually send me the generic. One time when I called to complain, they said the manufacturer was out of my prescription. When I called back and asked to speak to a supervisor, they said that wasn't true and that they would put a note on my account so that it wouldn't happen again. It happened again. I've received no call saying there would be a problem filling a non-generic.

We spent at least 10 hours talking to Express Scripts for an expensive/life-threatening medication that they already charged since last week. Tomorrow would be a week already and the medication has not been sent out yet. We were promised for the next day delivery. Shift supervisors lied and are not concerned about the well-being of patients. No one for a week now can tell if the medication has been sent out or not. Now we ran out of prescription pills and may need to go into a hospital tomorrow. Express Scripts are staffed with mostly unqualified and ignorant people. Express script is worse than a 3rd world country pharmacy.

When asked to join the auto refill, they did not explain that they would send it 6 weeks in advance. 4-1/2 weeks prior, I called and told them that I would be changing prescriptions. I was told it was too late, it was in the mail and I would be responsible for the $33. The staff was rude, the pharmacist refused to discuss the problem. I told them I could not afford to throw out 90 days of meds. Too bad is what I was told.

25 days and 4 calls to get order shipped - My son is a diabetic and away at college. He called to order a refill for one of his insulins. The first order was damaged, so Medco called him to let him know they would ship out another order. Then a week later, they called to verify his address. The shipment never arrived, so my son called them back. They said they hadn't shipped it yet but it would go out overnight and he should have it within a day or 2. Well now we are going on day 25, my son has been out of his one insulin for 8 days. Just today they said they (again) were overnighting it but they would pay for a week supply from a local pharmacy. Seriously?! I really hate that my insurer (United Healthcare) forces us to use an online pharmacy for this very reason. This is completely unacceptable!

Express Scripts puts United States to shame: Unreasonable time frames for delivery; refusal to process claims; and unfriendly and uneducated operators with no education in pharmaceutical medicine.

My insurance provider requires that I use Medco for long-term prescriptions. I used this company last quarter without any major issues with the exception of a slow shipping process. I was billed for that three-month supply and paid it. This quarter, I renewed the request for another three-month supply. I was told by Medco on the phone that the order would be shipped on 8/5 and I should receive my medications in 3-5 business days. A week went by and no shipment of my medications. I called back and the customer service department said the order was in process and I should receive a voicemail confirmation regarding the expected delivery. Another week went by, I finally received a voicemail that my order was again in process, and I should receive it by 8/18. I waited again.

For the past two years, Express Script customer service representatives have called our home regarding my blood pressure pills, Benicar. The rep stated there is a better medicine for me. I asked if this person was a doctor or had any medical training, the answer was no. Since 1996, I have been on the same medication with no side effects. Last week, I called in my refill and was denied. The pharmacy stated Express Script needed a letter from my doctor. Why? I was on this medication. Today, Aug. 15, 2012, I called Express Script and was informed that they could not provide me with a hard copy of this requirement. If the plan changed, I should have been informed in writing prior to attempting my refills.

On Sunday, July 15, 2012, I setup my meds for the following week. Everything was going normally until I went to place my ** into my daily containers. I had just loaded my ** and I noticed the two pills looked exactly alike. The ** prescription had expired by four months but that is not the problem. The problem is that someone filled the Tamsulosin prescription with my ** caps. I sent a letter, certified mail, return receipt requested to the chief pharmacist at the St. Louis, MO address. This is August 15th and I have not heard a word. I did speak to a supervisor who told me that that prescription had expired. The problem has not been resolved.

I had new prescriptions sent in by my doctor ten days ago. I noticed "large" charges on my credit card (online) by Medco. I called to ask why. I was told that two of my "meds" now have generics and my doctor ordered original meds. Medco told me that according to my plan, they could charge a maximum co-pay of $300.00 per prescription of the original if generic was available. So, they charged me the "max" of $300.00. I paid $127.00 last year for the same co-pay. On the second med, they charged me $252.61 for my co-pay (not quite the max) and last time it was $106.00. That is what I call "gouging" because they choose to charge me the maximum allowed, but will not tell me what the minimum would be. They did not contact myself or my doctor and tell me or them that the cost would be so high if I received the original versus the generic. Medco is just another "greedy" company!

On 8/10/2012, my doctor faxed in my prescriptions to Medco with six months of refills. Medco’s automated system called and confirmed receipt, but then they recalled the next day to have me call in. They informed that they needed 90-day scripts and one refill. This was faxed in on Monday, 8/13/2012, at 9:00 am. Medco claims it will take them 24 hours to enter the change and then 6 -8 days to ship, even with expedited shipping. But if I paid for the 30-day rate, they could ship today. This would result in my paying three times the co-pay for the same amount of prescriptions.

I wanted to have my husband or myself be able to speak with a rep regarding medications we take that took four people. I was told I had to file a paperwork. The paperwork came three weeks later. I submitted the paperwork on July 7, 2012, just got them back on Friday, August 10, 2012, stating "We are unable to complete your request due to missing information noted below and highlighted." Nothing was highlighted and 6 unchecked boxes that were clearly answered on the form. I called Medco, another 4 people for which you provide the same information over and over again which didn't include the automated service. Now no one has records of me sending in the paperwork and I was told do it online. Well, I just attempted that and that didn't work. Would it be cruel and unusual punishment to write on the form about assuming they used invisible ink to tell me what I missed? Too bad if the answer is yes since it's already done.

Today, I called the help line (888-327-9791) to find out what I needed to do to get additional NovoLog FlexPens as my husband was running out and would be out of town for a week. The first person I spoke to told me to contact the doctor and have them send a new prescription and in case it can't be filled right away, I should ask the doctor to also send a prescription for a 2-week emergency supply. By 10 am, both prescriptions had been sent electronically.

I placed a prescription refill on July 23, 2012. My order was not shipped until July 27, 2012 (first issue). I called Medco on Aug. 5th to inform them that the medication has not gotten here yet. I was told a new order would have to be placed, meaning I must pay for the order not received plus the new order (next issue) and the new order would be shipped on Aug. 6th for Aug. 8th delivery, and that the normal $15.00 express shipping would be waived. I reluctantly agreed, my wife cannot be without this medicine for her serious condition. Do you have to guess? Aug. 8th, 5:30PM, no medicine arrived (third issue). I logged onto Medco to find that the medicine has not even been shipped (fourth issue)! This has happened more than once.

A month ago, I received a letter from my insurance company stating that I must use Medco or Walgreens' specialty pharmacies for my Enbrel. I phoned Medco and they gave me a fax number to have my doctor fax them a new prescription. I did this as soon as I got off the phone with them. Three weeks later, after I heard nothing from Medco, I phoned them again. This was on 8/2/12. They stated that the doctor faxed the prescription to the wrong number, and it went to the wrong division. I pointed out that it was faxed to the number that their customer service gave me.

Express Scripts is the most inefficient, incompetent and arrogant pharmaceutical company I have ever dealt with. They overfill prescriptions that were not due. They automatically billed my account when I had set it to no auto billing. They argue with me rather than solve my problems and they bill me on top of automatically withdrawing funds from my account! I am not kidding. Every time I call to try and figure out why they are overfilling or filling without my permission, they give me some random answers rather than take responsibility for their actions. No one knows what the heck they are doing there. It's a terrible organization. Plus, they issue contracts to local pharmacies that force them to either suffer loss of profit or lose Tricare customers, removing our choice in pharmacies so that we are forced to use Express Scripts. I hate this organization. They are corrupt.

It is their policy per my employer's provision that Medco cannot, in under any circumstances, send lifesaving medicine until co-pays are paid for over $100. Mine is $320 and one is in shipment, testing strips. I need my insulin shipped now! Also, Medco is incredibly slow in filling prescriptions and sending them. What is said through automated recording (taking 7-10 days for shipment) has turned out to be 6 weeks or longer. I cannot wait that long for my insulin! I am a 35 year veteran of type one diabetes! I don't want to die and cannot afford to buy $80 worth of medicine retail and pay for $320 for shipment too!

I have had several issues with this pharmacy:

I sent my prescriptions for filling on March 28 and I had to wait over 3 weeks for them. I ran out the previous week because they waited for an answer from my doctor. Why? I spoke to a rep approving generics and the doctor signed that substitution was permissible. There was no delay cashing my check. I tried to refill a prescription for my wife in the beginning of June. They were unable to fill it because it was back ordered. This is one of two that my wife can't take a generic of because she tried it and they didn't work. The letter was dated the 18th and I received it the 21st of June. I called and questioned it on the 22nd and was informed that they would contact my doctor to get a 30-day one at my local pharmacy and would send it as soon as they came in. They never contacted my doctor nor did they contact the pharmacy. I had to go to the doctor and pick up the script and drop it off for filling.

I went to the doctor to renew prescriptions sent into Medco. Most my medications cost were $10.00 to $20.00 per refill. I looked at my Visa bill and they charged me $148.24 for two medication refills. I called and talked with the manager. He said you checked box that you wanted the same medications, the one is $140.00. I said I never paid over $20.00 per refill. He told me I am sorry but we do not accept returns and that I should pay more attention to the paper work. I said I wanted the same as I have received for last three years. He told me he was sorry but can't do anything for me. Great customer service, thieves they are!

After being forced to do business with them after 6 years, I can say that I should have had many heart attacks! They have never said they received a prescription I've sent in their provided, pre-addressed envelope to St. Louis. When my doctor faxes them, they say they never received it. I've ran out of insulin and blood pressure medicine about 50 times because of them! They have a list of excuses and I've heard them all. My favorite is that the post office probably lost it. They are an uncaring and incompetent company and are begging for a class action suit. Rated -F.

My doctor ordered a generic prescription for estrogen patches, and Medco took it upon themselves without my authorization to send the brand name drug and charge me $176.21. They were authorized to charge my credit card that I had on file. I will never use them ever again and will file fraud charges against them. I cancelled my whole bank account info, so they can never charge me for anything else.

My request, in writing, was totally ignored. I wanted the generic alternative for my hormone replacement. The doctor stated that he checked "can substitute," which he said would be sufficient. Just to be safe, I wrote a note in with the order stating that I "only" wanted a generic. This is a difference in cost of $335! They simply filled the order, ignoring my written request with the brand name and charged me. Once a mail order pharmacy mails something, the consumer has no recourse. If this mistake had been made locally, I would simply have not picked up the order and took care of it. I will never use Express Scripts again and would never recommend it to anyone!

I have been trying to explain to Medco that I have a new doctor and I will be getting my prescription from her. Unfortunately, no one there has an IQ over 37. I don't know how many phone calls I have made. I have run out of my prescription and have been getting samples from my doctor. I got one prescription for 30 days from my old doctor. I haven't seen him in three months. Out of the goodness of his heart, he filled it without seeing me. I got tired of telling my story over and over again. I called and asked for a manager - what a waste of time! I have never been treated so rudely. He was so full of himself. I knew nothing and he was just going to tell me what he wanted and I was just another moron on the phone - very poor customer service, at best. I will be looking for a new insurance, one that does not deal with Medco.

Medco over-charged and blamed me! My prescription for NuvaRing indicated 12 refills. You'd think that common sense would dictate them to send a 3-month supply at a time at $60 as they have done before. Well, they sent 1 and charged me $60 when in the past. I called them and they told me that they did everything correctly and the prescriber should have written free hand in the prescription - "Okay to dispense 3 units per shipment". To that I say, what happened to common sense? Who in their right mind would be willing to just give $40 to Medco for nothing?! That's quite a way to.

I am a T2 diabetic (from gestational diabetes) and am on insulin therapy. I am almost out of Novolog flex pen; I've got a few days left. Well, I was told Friday (7/13) that they (the pharmacy) are sending them right out to me. My husband gets an email saying they can't send them out until 7/28. Mind you, I am almost out, won't even be in NJ at that time (going away on the 20th) and I gave them the riot act yet they have a policy that tells them they can't do it unless the doctor fills out a script for more units per meal. Oh and they have been blaming the doctors since I knew them. They say the doctors don't fill out the forms right, causing them to call you all the time to verify your address with them. One fat lie.

Express Scripts received two Rx from me on the same day. One was a renewal of ** and the other a new drug for GERD. One week later, they called me to say that my doctor had approved a different, cheaper drug for GERD, a drug of their choosing, but I had to approve it because it was not a generic but a different drug. I was angry because I had used the drug prescribed by my doctor in the past and liked it. But I felt that it was too late to refuse and delay my order. They then shipped that drug. However, another week went by and my ** did not come. I checked online and saw that it was still pending in their pharmacy. I called several times and was told that they could not fill the ** because the doctor's signature was not clearly on the dispense as written or the substitution allowed line. I asked if there was a drug they wanted to substitute for ** and they said, "No, there was no drug that could be substituted."

The doctor sent in prescription to Medco on June 28. Medco pharmacy called. I asked what happened to my strips. She said they wouldn't be sent until July 13th. I said I couldn't wait, they were needed to monitor my diabetes. She said she would cancel the order and I needed to wait 24 hours for the turnaround. Then I called my regular pharmacy and gave the pharmacist a number she gave me and they could give me strips. I called the pharmacy and they told me to get a new script from my doctor. I called the doctor's nurse but they never called back. So I called a script in for my older Bayer glucose monitor for strips. I never received strips for my Accu-Chek glucose monitor. Diabetes is a serious disease that needs to be carefully monitored. You need to be your own health advocate.

My partner suffers from several ailments, the least of which are rheumatoid arthritis, fibromyalgia, and degenerative disc disease. He has seen the same doctor for 2+ years, and due to certain factors, it has progressively gotten worse on getting his medications filled. So, he switched his insurance over to Medco after speaking to a representative, who told him his medications would be easily dispensed and mailed to him overnight (a lie).

Medco has refused twice this year to accept payment for our medication co-pays from our health care reimbursement account debit card. According to their customer service representatives, the company has a policy that they do not accept debit cards as a payment method after 30 days. But they don’t even send out invoices until 30 days! So, you will always get an invoice after the 30-day debit card acceptance period is over! So it seems that if your health care reimbursement account administrator (in our case it’s Ceridian Benefits) issues debit cards, Medco basically has an automatic rejection policy. What does this mean? It means that you now have to pay your medication co-pay out of pocket, even though you have already designated that money to go from your paycheck into your health care reimbursement account! You are paying twice! What happened to my legal right to pay my medication co-pays from my health care reimbursement account? Hello? Class action lawsuit, anyone?

This is absolutely the worst customer service department in the world. I have talked to them repeatedly over the past two years and I have never had a successful resolution. They have ridiculous policies, refuse to acknowledge receipt of faxes and calls from my doctor's office when I have been standing there when they sent and called the prescriptions in! They inevitably blame the MD office and on several occasions, the pharmacy answering machine for the MD has been full and not taking any more messages! I would never choose to use this company and believe it is only used for economic reasons and this is reflected in their "I don't care about you" attitude. I have asked my employer to change on several occasions and will continue to do so.

Every time you call here, you get told something completely the opposite of what you were told the last time you called. "This medication needs prior authorization." I know that. You have that on file. My doctor wrote you a letter in February of this year. "Well, this prescription is too old." No, you have a prescription on file from earlier this year. "It looks like that was cancelled on 2/10/2012." No, my doctor wrote another one after my appointment, which was 10 days after the date you just said. "Well, it looks like you can have the generic version; the copay would be $37." Then, how come the copay here in town was $15? "How many pills did you receive? A 30 day supply?" I don't know. It should be there in your computer.

I have been recently informed by my pharmacist that Medco will cause my necessary hypertension medication copay to more than triple unless I move it away from the pharmacy that I have trusted for 22 years to Medco/Escript's mail order online pharmacy. Medco never contacted me in writing about this major change in circumstance so I received no notification. Further, in a country where corporations frequently decry "liberty" and "free enterprise", I find this to be an extreme violation of interstate commerce and an effort to force a competitive monopoly as well as utilizing financial coercive tactics. I look forward to any future legal remedies that may ensue to cure this abhorrent corporate behavior.

On March 30, 2012, I requested that 3 prescriptions be refilled. I knew that my prescriptions were good through April. The prescription for a 3-month supply was filled for these medications and sent to me on 3/30/2012. I take these medications on an as-needed basis and a 3-month supply lasts for more than a year. In May, I received another 3-month supply of the 3 medications which I did not request. I contacted Express Scripts and spoke to a woman named Theresa who said they did not have to give their last names. I explained the situation and she told me that if my primary care provider explained that these were not ordered, they would send me a return label.

I have been forced to use Express Scripts by my health provider. They are the worst. I use a compound Rx that has been approved, denied, approved and denied again. Each time it’s denied, I get the same very vague reasons, most of which information they are already given. These people just want to wear you down with the hopes of you giving up! And I have never seen so many supervisors in my life! “Hold on, let me let you speak to my supervisor.” Geez! Such a racket! They can’t even tell you why your claim is being denied. Can I speak to the claims department? Oh, I’m sorry. They don’t have a phone number to reach them. Seriously?! I’m not giving up this battle! I want to know how to pursue this. Please do not use Express Scripts people!

So far on three occasions, Medco has shipped my child's medications with no regard for the manufacturer's directions. We are in a heat wave and the temp is over 100. Medco shipped the meds that need to be in a controlled temp between 56 and 86. The meds sat in a hot truck all day with outside temps exceeding 100 and then they tried to tell me there are excursion temps, yet when I called the manufacturer, they told me the meds are unsafe and that there are no excursion temps. Medco wants to reship it in the same conditions, throwing in a gel pack. They don't know the definition of controlled and they just don't care about their clients or their health. One rep lies and the other swears to it, telling me the meds are safe though the manufacturer said they are not. Awful customer service, horrible communication, gives you the runaround, makes you pay for damaged meds and holds and won't correct their wrongs. They let children go without their medically necessary meds. Horrible customer service. They just give empty promises, waste your time, horrible organization and communication.

I have been happy with Express Scripts up to this point. Last week, I got one of their calls saying my requested prescription was on the way. I checked on the internet and sure enough, my prescription was on the way, only I had never requested the refill and did not want the medicine as my doctor was changing the prescription. There was no way to stop the order and while the woman I spoke with was friendly and helpful, there was nothing to be done. She said I had received a letter in April (?) which surprised me because up to this point, we had been communicating via phone and internet. When did they begin using snail mail? And they had called my doctor. Why I do not know since I never requested this refill? I believe now it is all a scam and way for them to make money from the insurance companies.

The generic manufacturers they use do not work. At a normal pharmacy, you can select the proper generic that works best for your body. Medco requires the doctor to write the prescription a certain way and it takes weeks for them to get it right. They also failed to follow up with my doctor, instead asked the office assistant for advice on how to proceed, even though my prescription specifically requires a certain drug. I was without proper medication for 3 months.

Poor customer service: It's June 2012. The most recent claim goes back to April 2012. The claim is for a compounded Rx. We've been sending these claims for years. Since we never received our payment (a whopping $30+), we inquired recently. Funny how the story changes. You need to resubmit the claim. Why? Didn't get paper work? But it was attached to the claim! Oh, give us so many hours to check that.

I have been having trouble getting scripts (Mail Order Express Scripts) in a timely manner. After several problems, I was told by management that I should call when I expected Scripts to arrive and they would put a supervisor to expedite on them. I have cancer. They are pain meds not available in FL. I did as told. I was told that my meds would ship in 24-48 hrs. We are now at the 60 hr. I was told that they didn't ship, now being Friday. They won't go out till Monday. They are a bunch of ignorant, disorganized, insensitive liars. They tell you what they want to get you off the phone. I have no idea why the D.O.D would let us have to put up with this. Another thank you for service to your country.

This company has been incompetent forever. They gave me medication that did not work 3 years ago. I got some samples from my doctor of the same medication and they worked. At that time, they sent me a mailing label to send it back. I asked for my money back and they gave it to me. I told them I would get mine filled at the local pharmacy from now on. I also told them that I saw on CNN that some guy in Florida had some huge bins of Rx for Express Scripts, which sat in the trunk of his car, which was parked out in the sun for 3 days! No wonder none of their prescriptions work.

Today, I received a prescription that my doctor sent in to Medco. When my insurance went live in June, I made sure not to set up automatic billing. I opened my mailbox today to find prescriptions. Inside was a bill for $102. I called Medco and asked why I was sent this medication that I (the consumer) did not order. I was told that it is their policy to automatically send medication when a doctor orders it. I then asked why they sent it without billing information being set up and was told that my account has a threshold. I asked what that was and was told that was $100. I exclaimed, “Then why did you send me something for $102?” I was told that it’s because of the type of medication the threshold was waived. Then two supervisors later was told that they allow a 50% amount to the threshold for accounts in good standing. Wait, what? There is a $100 threshold except for when there isn't a $100 threshold.

My prescription was repeatedly filled for half the prescribed dose. The pharmacist refused to call my doctor and just kept filling the dose for half the prescription and my doctor kept sending in the right prescription. Express Scripts is not in business of wellness or patient care. It is like a robot and sees in black and white. Express Scripts expects the customer to be the liaison with the doctor. I'd rather pay a couple bucks extra and get customer service at real pharmacy. I am mad at Anthem Blue Cross suggesting that I use Express Scripts.

Medication (Gylenia) was denied due to a balance of $2500. I paid $500, and I could not pay more at this time. Co-pay assistance is promising a lot, but they would not like to pay, too. I tried to set up monthly payments with Medco, since I am a husband of a disabled wife and have two kids and I cannot pay in full. They denied the monthly plan and her MS medication. The answer basically was: "No money, no medication." After my seriously ill wife spent two hours discussing with the "manager", she was so emotionally stressed out and cried. I feel so sorry for all people, who have to pay $1000 - $5000 for medication a month. If you're middle class, you pay all and there is no much life or money.

On April 9, Medco processed and shipped an order for what I thought was a brand name prescription that I have been taking for over 15 years. Medco sent ** tabs, the generic form of ** without my consent, knowledge and contrary to the orders from my doctor. Since that date I took ** tabs for 2 weeks and then began to notice huge changes in my system in regards to this medicine. I suffered extreme changes and reactions to this change in medicine. I suffered sweating, chest pain, anxiety, and severe depression. I am a cancer patient and I am going through chemotherapy and needed my current medication to stay the same. I was not informed of this decision that Medco sent the generic form of ** until I contacted Medco and an extremely disgruntled employee told me that I was not able to receive brand name prescription since my current plan did not offer such medicine.

I called Medco to set up a direct mail account for prescription medication. They asked me to go over the prescriptions I wanted. I told them I needed three, and gave them the names of the prescriptions. They confirmed the three and gave me a price. In the mail, though, I received five prescriptions for double the price - two I did not ask for. I called, and they confirmed that I asked only for three. They said that they sent a fax to my doctor asking for the same three. When the doctor faxed back, five were listed (two were old, and ones I do not take anymore).

Same problem as Joe in Austin in the past - Crushed pills, billing disputes that are hard to settle or understand due to the way Medco credits and debits accounts versus what they put on their bills of laden. I will move all prescriptions that are generic and not required by my insurance to be filled by Medco back to a local pharmacy.

Express Scripts billed me for a drug I never ordered and never received. In response to my phone calls and letters demanding that they send proof of the order and delivery of the drug, they sent only form letters that have nothing to do with my request. Now, they are threatening collection activities for payment on a drug I did not order and did not receive. I don't even use Express Scripts anymore. I stopped using them years ago when I realized they were overcharging me on generics.

Express Scripts has got to be the worst mail-away pharmacy I have ever used. They have lost payments and scripts. When I contacted them regarding receipt of two checks, the first time I talked to them, they claimed they didn't have the checks. I was able to inform them that both checks I had sent at the same time (in the same envelope) had cleared the bank. While I still had them on the phone, I checked with my HSA bank to find that if I wanted a copy of a canceled check, I would have to mail in a request which would undoubtedly take up to 2 weeks to handle once I sent it. They sent it to me and I sent it to Express Scripts, they were going to charge me to get the copy.

Different refill sent than requested, $150 cost to me - Insurance causes a lot of confusion when requesting medication. The way it is set up, if my doctor says I need a name brand medication, then the medication in question is $225. If they say I need the generic, it is $204.10. If the doctor says let the patient choose, it is $50! So I need a refill. I have been paying the $50 for months. I get a medication in the mail and it is $204.10. What!? Medco says the doctor filled out the form incorrectly. There is nothing in their system that will call me to notify me of this change. If this were to happen at say Publix, the pharmacist would say, "It will cost more, do you still want this medication?" and I would say, "No." With Medco, that does not happen and now I am being charged for a medication that I cannot afford. The system is flawed and needs to be fixed.

I have been using Medco to fill ** tablets that I need due to a heart attack. I will say it was much more inexpensive using Medco to fill these than the pharmacy, but that is the only positive thing I can say about Medco. I would call in, order the prescription, and ask to be billed; they would remove the money from my account (card was on file) without asking and still not send me the medication in time, and I would run out. Thus, having to have the doctor call some in that was very expensive for a short term. I am currently on the phone with Medco going through the exact same thing as 3 months ago.

I put my refill in to be refilled weeks head to make sure I received in plenty of time before I ran out. Guess what? I ran out because I have a balance of $16 for over thirty days. I said, "Why did you not state that on the website that your prescription would not be filled until total balance was paid?" They, instead, tried to bill a debit card without permission and the bank declined. Bravo, TD. I, maybe, could have died. All they care about is their money. I wish the CEO's mother needs it and doesn't receive it. He would kill everyone. That's why God said revenge is mine. Can't wait for that day.

No matter what, they can never fill the prescription sent to them. They have one excuse after the other. This company wants to advertise that they are merging. They need to worry about their own customers before screwing the new companies' customers. If I could find my medication in my state at a local pharmacy, I would not recommend this pharmacy to anyone. They have no idea what is going on at any time. They never have a correct answer and do not care about customer service or the health of any of their customers. They need to be investigated by the DEA, FDA and Osha. They have no way of tracking any prescriptions and to George Paz, who wants to brag about his company, you need to take a long hard look at a real company like FedEx. They could show you what customer satisfaction and how to keep track of important health medications since your company has no clue what they are doing at any time. I am sorry, but this is the worst pharmacy ever. Medicare, please look out for the elderly, sick and disabled. This company does not care, except for the almighty dollar.

This company has been incompetent forever. They gave me medication that did not work 3 years ago. I got some samples from my doctor of the same medication and they worked. At that time, they sent me a mailing label to send it back. I asked for my money back and they gave it to me. I told them I would get mine filled at the local pharmacy from now on. I also told them that I saw on CNN that some guy in Florida had some huge bins of RX for Express Scripts that sat in the trunk of his car which was parked out in the sun! No wonder none of their RXs work.

Overcharged by nearly $2k for one prescription - Early in the first week of April, I ordered my son's Asthmanex inhaler from Medco. The next day, I received an automated voice mail message requesting that I contact Medco, stating that the price of the prescription required that they seek my approval before charging me. I called Medco and eventually got through to a representative. She informed me that the price was in the $600 range for six inhalers. I told her that I could not afford six inhalers at this time, but I would like the quantity reduced to three. The representative acknowledged this and informed me that the price would be in the $300 range for three inhalers and that if the amount were different from this, she would contact me. I agreed and authorized the purchase of three inhalers at that price.

A nurse from my doctor’s office ordered a prescription by mistake, when the doctor had taken me off that med. I went back and forth with Express Scripts and the doctor’s nurse, regarding the payment for this mistake for over a week. To no satisfaction for me, I was told that it didn't matter who made the mistake. I had to pay the ninety dollars. Finally, after calling Express Scripts and talking with Keith ** and Susanne (a supervisor in the pharmacy), I felt they understood my situation. And Keith **, a customer rep said he would credit the full amount on my bill. I would like to express my thanks to both of them for their compassion.

My husband has had five operations on his back which has left him in severe pain. He is under the care of a pain specialist who prescribes his medication and the monitoring of it. Last month, in April, Express Scripts took over two weeks to send his meds which they finally sent on April 25th. Yesterday, we received a letter which stated that they were in receipt of his new prescription that his doctor had sent and since it is too early to fill the prescription, they would start the process on June 6th.

My doctor called in Lipitor script and checked box for generics. When Medco received the script (and since Lipitor was no longer a preferred drug and less expensive), they substituted a more expensive drug than the Lipitor. When I called Medco, they said they could do this because my doctor checked the generic box on the script. I argued that the point of generics is to save money, not cost more! They said my doctor should have known better that Lipitor was no longer a preferred drug. This policy is immoral! I spoke with their managers to no avail! Great operation until I now know their game! I am writing my congressman on this one to change this stupid rule!

I tried to refill my 2 prescriptions for anxiety and depression. I started by calling them to refill these prescriptions and was told that it would be down and I should receive them in 5-7 days. After checking my online account, I found they didn’t refill them or contact me and they just sent a letter why. Well, after not getting my prescriptions on time, I found they made an error with my doctor and it caused them not to be filled. As we all know that not getting the meds will cause withdrawals and anxiety.

I bought a few days' supply of Pramipexole locally for my wife with the same strength prescription as Medco's. The pills' effect was such that we had to reduce the daily dosage to 1/2 of Medco's pills, but when back on Medco's pills, we had to return to the original dosage. About two months ago, my wife's mobility was so bad that she had to enter a nursing home. They do not use Medco's pills and her mobility is improving - but she lost so much muscle tone that extensive physical therapy is necessary to attempt to regain her strength, if possible.

Prescription changed co-pay tripled, customer was not notified - On April 9, 2012, I reviewed all my prescription coverage with Medco as I was now in the "Donut Hole." I reordered a generic drug and was told the co-pay would be $11.58. I received the same medication packaged in capsule instead of the tablets I ordered at a co-pay of $49.66. Medco attests that they cleared this with my physician (correct) who did not contact me as he cannot be responsible for knowing his patients’ insurance coverage and it was the same medication, thus unnecessary for him to call me. Medco refuses to credit me the difference in the medication I ordered versus what they sent. I have been charged $38.08 without my knowledge or permission. This is not right.

I take two maintenance drugs and have been paying for the brands for over a year. The insurance company denied honoring our union contract of $35 for the brand for a number of reasons: a deductible, an out of pocket, etc. The union negotiated for me and in December, finally, I got the brands for $35 for each script, which is actually the rule. So in essence, I was robbed. The union said I was good until December of 2012 to receive the brand. The generics make me sick on one script and another. I tried two different meds, had kidney failure, once for 3 days and another time for 5 days. My doctors do not play around with my meds, and I respond well to the brands. Since February, when everyone from our union was supposed to switch to mail order only, the union continued to negotiate with Medco on my behalf.

I sent a script in February and was told it couldn’t be filled for 90 days. I agreed saying that my other would last for the time. I called towards the end of March to ask about it and was told it couldn’t be mailed till April 18th. I said ok and then a week later, I received a letter saying it was put on hold. I just returned from vacation and called them to find out the order was cancelled by the pharmacist. The woman from Medco said that it was too late to fill and that I would have to get another script and mail it in. Needless to say, I was pissed and told her they were making their problem my problem. Yea to the mega stores and the screwing the average person gets.

Last year, I enrolled our household in the Express Scripts’ mail order pharmacy program. Thinking this was a good move on our part to save money, speed up our refill filling process and to save driving to our local pharmacy, we began the mail order pharmacy process. Were we ever wrong. Over the last months, we have had refills sent that were not ordered or ready to be filled, mistakes by Express Scripts requiring them to FedEx a refill and now the last straw of the camel’s back. Without my approval or knowledge, CVS took it upon itself to do an automatic refill of one of my prescriptions. As a result, this prevented Express Scripts from sending my automatic refill as the insurance had already been billed for the CVS.

They continue to deny my coverage that it says I have. I pay first and they are supposed to reimburse me. They are always saying that the National Drug Coverage Number is wrong, but it is the same from every pharmacy. I finally, after hours of rude arguments with them, get it covered. But at about 8 hours of arguing and waiting, several denials, I just can't take it anymore and am getting rid of Blue Cross who uses them. I will never again use an insurance company that uses them for reimbursement. Their employees are rude, and the whole company just wants to make money by wearing you down to the point that you just let it go and don't get paid back for it. I will get my $90 back, but this is the last time. I am done with this company. They are making record profits out of denying coverage to rightful people that should be covered. Yeah, I would like to sue them. Pain and suffering or just to get back the $90 they owe me.

I went to Medco Health’s website to refill a current 90-day Rx for Intuniv 3 mg. My son had been on 3 mg for some time, but in recent months we had him try Intuniv 2 mg per a 30-day Rx filled at a local pharmacy. Unfortunately, the results were not good and we returned to 3 mg - we had existing medication and multiple refills available. The refill order I placed was for a 3 mg Rx. Apparently, upon receipt of this request, they called his doctor and the order was changed to 2 mg. No update and/or inquiry was made to us. We were billed $120 and sent medication we cannot use. We learned of this change upon receipt of the 2 mg.

Medco Customer Service calls constantly to get my wife and me to use their mail order service. They have even gone as far as penalizing each prescription that is claimed for not using their service. Sometimes it is $49.00 or $11.00, depending on the price of the prescription filled.

I had two CII prescriptions mailed into Medco to have filled on April 12, 2012. The first prescription arrived on the 12th and on the web page stated to ship on the 19th. Mind you, I have been doing business with this company for close to 10 years and really had no trouble. Well, there is always a first and come April 18, 2012, it happened. You remember I told you there were two orders. Well, the second order arrived on 16 April, and by the 20th of this month, the second CII prescription was on its way.

By WHP rules, I was forced to call Express Scripts before being allowed to refill my prescriptions. I have a heart condition and diabetes; thus, my prescriptions are very important to me, especially my ** and **, which I am told to never skip. I called and was told I would save quite a bit of money by using them, so I agreed under the stipulation that there would be no automatic ordering so that I could control my debit account and not experience overdrafts, and that I could get a final refill of **, of which I only had a 5-day supply remaining. The Express Scripts rep told me that I should call 2 weeks before needing the refills and that I could indeed get my ** filled at CVS.

My husband is on a lot of med for various things and due to our new insurance from his work, we are forced to use Medco or else, we would pay more at the pharmacy. They never get the order right, I always have to call and half the time, they send the wrong dosage or they don't have the dosage that my husband needs so they send something else and tell him to cut it in half. Well that is okay, except the only place it says to do that is in small print on the bottom of the label. This place is the worst company ever. I called today to get a billing question answered and after half an hour of trying to get the rep to understand, I finally gave up. She was very rude and insensitive to my questions and at one point, even told me I had to be "slow" if I wasn't getting it by now. I hate, hate, hate this company and would not be using it if I wasn't forced to. That is the only way Medco has any customers, by making them us through their insurance. This company is the worst ever.

The drugs Medco supplies to consumers are, in my opinion, sub par. I base this on my personal use. I needed to refill my medication so I went to the local pharmacy and received a 1 month refill with a brand name. Amazing how much better I felt with one dose of the same medication, same dose and same drug even if it is generic. What is Medco really supplying? I could almost feel the drug streaming through my veins. With the Medco (crap medication) and unknown quality control, if any, in place who knows who or where the suppliers are located, why is there such a huge difference in quality? The corner drug store did not give me a "brand name" it was generic. Why is there such a difference?

Worst coverage options - I have a 10 month old that just received a prescription from a specialist. No Express Scripts approved pharmacy is located in my neighborhood (unlike the ubiquitous Walgreens that are close by) and the inconveniently located pharmacy that will take Express Scripts can't have the prescription filled until tomorrow afternoon. I wasted an entire afternoon off of work, traveling from pharmacy to pharmacy, and my child still doesn’t have his meds.

I moved my prescriptions to Medco for convenience. Twice in the past two years, I only received a 30-day supply. This last prescription refill the same thing happened. I went to my doctor to ask for a copy of what was electronically sent to Medco. It was printed out and in bold. It stated PT Req 90-day supply. I get that Medco can only take action on what they have received. My gripe is that there was no willingness to contact the doctor to see if there was a gap in information, process or procedure. It was only - this is what the prescription says. I wasn't asking for something different, just the courtesy to reconcile the difference from what the doctor printed out that they faxed to Medco and what Medco received. Today, I moved all my prescriptions to a local pharmacy.

Generic Medication sent when knowingly the allergic reactions - I take ** 20mg tabs for anxiety and depression. In the past I did try the generic version of ** and ended up with severe joint swelling and my rehab for one of my ankles took 3 months for recovery. My doctor, as well as myself, has reminded United Healthcare and Medco of my allergic reaction to the generic version of **. On April 1, 2012 I placed my refill and Medco did not allow me to choose ** and did a smoke and mirrors thing on the website listing the drug as ** tabs and their definition of it said it is ** and in reality it is not. My doctor called in this week and clarified I needed **, not generic version of it. I followed up 3 times this week with Medco and got runarounds saying ** shipped to me.

In 2011 and again in Feb 2011, Medco debited my debit card without my permission. As a result, I withdrew my debit card information from their online system. On March 28, 2012, I placed refill orders for 8 prescriptions totaling $485.10. My bank mailed funds directly to Medco in Philadelphia the next day. On April 5, Medco customer service is claiming they never received the check and that I must use plastic or e-check to place an order. The bank says it is very unlikely that they did not receive the funds because my funds were sent in bulk form with many other customers.

Medco is the absolute worst run company I have ever dealt with. My story: My brother came to live with me in May of 2011. He had numerous medical issues and had been hospitalized on numerous occasions in St. Louis, MO. I put him in a local hospital by my home and after 9 days, he came out and was doing much better. He was on 13-15 different prescriptions and was filling them at CVS and had no problems.

Over two weeks ago I called Medco to get information on how the plan worked. I was quoted $90 for a one-month supply of medicine that would cost $10 at local pharmacies with the drugs savings card. At this time, I informed the rep I did not want this medicine and would only need the second prescription. She then told me I should have the doctor fax in the script for a 90-day supply instead of the way it was written, since it is the same price for 60 days as it is for 90 days. I then called my doctor and asked for them to fax the one script in, as Medco suggested, which the doctor did.

Medco will not pay for my prescription. I was written a prescription which I need for tomorrow. It turns out that they need further approval from my doctor to pay for it, no clue why. My doctor has contacted them, filled out all their stupid forms and still nothing. I was told it may take up to 3 business days. Today is Friday, so that means I have to wait until the middle of next week to get my prescription. This place is a total joke.

I got an email that my supposed order had been placed. Since I never placed any orders, I logged onto the Medco website. I then saw I had a $97.00 balance. I didn’t know why, so I called. The Medco rep said an order for Patanase had been placed. I told her I never went onto the website and placed any order. I asked for a supervisor. I spoke with her and she told me that when my doctor called my new prescription in, that automatically orders it. I told her that’s ridiculous and I never gave authorization for anyone to order anything on my behalf. I should’ve been advised of the price beforehand; at least, that way I could’ve authorized it. She said I could’ve called to get the price. How would I have known to do that if I just got an email that an order was placed? I told her someone should’ve contacted me before just billing me. I asked her to cancel the order. She said she couldn’t because it was already shipped. I wanted her supervisor. She said she would mail appeal forms.

I'm so tired of Medco. They keep pushing my days back. I have serious back problems. I had 3 surgeries. I have been hurting so bad when you're out of you’re meds. They told me they were going to send my oxycodone 30 on March 29 and now they're talking about April 4. That makes me behind because I’ll go to the doctor’s again. They sent one med that is not a narcotic 4 days later. I just don't know they do bad business. They really need to do better business before they’ll be out of business.

I spoke with three different agents, each of whom gave me different answers to my questions regarding deductibles. I set up auto withdrawal with a new credit card after mine was cancelled due to fraud and despite the fact that I had a confirmation number, they had no record of setting up the auto withdraw (I received a late payment notice). The woman at the payment processing center "Donna" was rude and abusive. I have been with Medco for over six years and have never once been late with a payment. They could not even find my ID number despite the fact that it was written on the correspondence in my hand! They had 3 expired credit cards still on my account. When I filed a grievance, they said all they could find after "extensive analysis" of my grievance was that I was put on hold too long! This company is disorganized, rude and arrogant. I intend to switch when the enrollment period comes up again this fall and so do my family members who are enrolled with Medco. They don't know what end is up and don't care a wit about their customers!

I have a prescription for ** because I had prostate cancer. I had two refills left. When I called to refill, I was told the prescription had lapsed and I had no refills. I have spent 3 weeks calling my doctor’s office, his nurse and Medco. I finally was told the prescription had been sent last Friday. I called Medco this afternoon about 4 pm and was told the prescription was in the process of being filled. At about 6 pm, I received a call that the prescription was cancelled. I called Medco and was informed that the prescription was for 90 days and they only issued medication for 30 days. When they called the doctor’s office, the prescription was cancelled. I chewed the representative of Medco out and will contact my doctor. I am filing a complaint with my human resource personnel manager and I am going to do every thing I can to get the company I work for off of Medco. It is really poor service with no attention to the customer or customer service.

My husband had an enlarged prostate for about 6 or 7 years. He was on ** for several years with minimal long-lasting relief. Then he had two prostate procedures 5 years apart that helped somewhat. Finally, our primary care doctor gave him some samples of low dose ** 5mg that he took for a week or two. It worked wonderfully. No more up at night, no more urgency! Well, when we tried to get a prescription filled, he could only get something like 15 every 60 days! I was back and forth with them as in "what part of daily dosing do you not understand?". They told me, "It's the way your plan is written". Huh? So I sent an email to my Senior Benefits Specialist where I work and was told that "We (the employer), reserve the right to restrict certain classes of drugs". Really? Which class is this one?, I asked. "It's for the treatment of ED (erectile dysfunction)". Well you see, he's being treated for BPH.

I am 63 years old and disabled. I require personal home care. Thus, I stay with different relatives during the year. Medco said I used too many pharmacies; therefore, they are limiting me to only one. When I need emergency meds and am far away, I either pay cash or not get them. This has caused me to visit the ER when I can't pay cash for inhalers, etc.

I had to give up Walgreens because of them. Then I had to deal with CVS, which is 15 miles away. CVS lost all of my information that I gave to them and they do not carry the medication that I need! It should be my decision about which pharmacy is best for me, not yours, Express Scripts! I also had to deal with their website when I lost my card. They never sent me a new one this year. After 30 minutes of searching through their website, I sent them an email. They wrote me back 2 days later saying my HR office needed to help me with this and not them! And now I have to pay HR $2 if I want my cards replaced! Argh!

Well, it seems my experiences are no different than anyone else on here. I have 5 bad discs in my back, so I get pain management med. Back in December, my doctor authorized a 90-day supply. I haven't received a confirmation from Medco by Dec. 20, that pills had been filled, so I got online and found they had changed the shipping date to Dec. 24. That was going to be too late. I used their email service, which is useless by the way, and got response back that I could speak with a pharmacist about problems that might be caused by running out of the medication. So I called, and was told that they didn't believe the doctor's signature on prescription was real. By this time, it was Christmas. So I called my doctor the following Monday and they said they had already confirmed with Medco, the order is real. It shipped a day later, but I had to get a week of supply locally.

Medco has consistently denied filling written prescriptions and refills from my doctor without a PA. I am currently taking chemo therapy, using a dense dosing regimen which requires treatment every week. As part of my therapy, the doctor has prescribed the use of antiemetics to prevent nausea and vomiting 3-4 days after treatment. Medco approved 5 refills; however, they will only provide 12 tablets (enough for 1 treatment) once every 30 days. Hence, I will have no access to the medicine I need for 3 out of 4 treatments and most of the refills won't be available until after the 9 treatments are completed.

I have been on Crestor for several years, and have used Medco mail service for refills for this entire time. I went to my physician for a checkup and get the prescription renewed. My physician did renew my Crestor prescription and others. I received my other prescriptions, but not Crestor. When I finally got through to a live human being, I was told it was denied because a review was required. A review was never required before, and no one could tell me why it was required. My doctor sure thinks the medication is required. I was told the process could take 10 working days (that's two weeks). I'm out of the medication and all thanks to Medco I'll have to wait a couple of weeks. I will petition my employer to find a new prescription drug provider. This is a terrible company.

I have been trying to fill a script for three weeks now and can not seem to get it approved! I received a letter from Medco for the new mail in order plan for my insurance. I called the the number they gave on the letter and asked about the new service and they explained that after two refills that my insurance will no longer pay for long term meds that I would have to order by mail. They were able to tell me what drugs I have been using and how often I have filled it. My son has been taking a long term med and it needed to be filled and they advised not to wait too long because it can take 7 to 10 days to receive a script by mail. They also told me that I could do this by phone and that they could get a script from his doctor. I thought, "Great!" I waited two weeks and my son was down to two days left of meds so I decided to call and check and Medco advised me it still had not been approved, that it was still in processing.

I normally didn't have the problem of needing prior authorization. I am prescribed with Suboxone and withdrawals are fatal, painful and disorienting feeling. I'm dealing with mental anguish and distraught due to phone calls daily worse than a telemarketer. The 72-hour emergency supply was stumble upon by me. Walgreens, then US Script and then my unprofessional enemy type of psychiatrist because he has partial fault in the whole deal anyways. I couldn't sleep for ten days due to mental anguish. On top of that, I had to pay out of pocket which runs 17 dollars to buy just one! So when you have to take two each day, you do the math!

I was billed $87.50 for a 90 day script. I only received a 30 day script. When I called Medco today and talked to a CSR named Basha, she told me that Medco received a script for 30 days only and I still have to pay the $87.50. She said it’s not their fault, the doctor didn't write the script for 90 days. She said it is part of my benefits plan to be billed $87.50 for this medicine, regardless if it's 30 days or 90. I asked to talk to a supervisor because looking at my account history this has clearly happened before. I was disconnected. I do not believe that I should have to pay $87.50 for a product I did not receive.

On 2/8/2012, I called in a refill for hyoscyamine and asked for the cost. I was first told it was $120 then $96. I've never paid that amount before, so I questioned it and was transferred to a pharmacist. She explained the cost was $120.00. So I told her I did not want the prescription and would check with my doctor to find an alternative and for her to cancel it. She said it wasn't in the system yet.

My husband had surgery, so I sent his medications to Medco pharmacy by 2-day mail and even had it be signature required. After 7 days, Medco claims they cannot find the prescription and that there is nothing they can do. They even refused to look for it any longer. The consequence is that my husband has had to suffer intense pain, as we also sent the money for the prescription (all that we had) in with it. Now, after a week of this, they refuse to call me back and I get "disconnected" when I call.

I'm between two states, Michigan and Indiana. While in Michigan, my Crestor went from $32.00 to $67.00 because I use either CVS or Walgreen's and not have it mailed to me. In January12, the Crestor cost me $75.66. If I wasn't on a fixed income, then maybe I wouldn't mind. It's the same with my high blood pressure medicine. Medco refuses to pay for a 90-day supply if I go into the pharmacy! I've called them for the forms to be reimbursed and was told to put it on my income tax form. What 1040EZ has a line for the amount of money I'm paying yearly? I'm in Indiana now due to my health, but I can't keep taking the medicine I need if I'm paying $131.28 each month. I need help.

Mom is 82 years old and has Alzheimer's. She has 2 accounts at Medco; one includes Part D prescription coverage and covers her meds with small co-pays. The other account she has is from my father's union. That account does not cover the drug. When the physician sends script electronically without specifying which account to use, Medco selects the account that will cost the patient the most. I have had 2 persons at Medco (Robin in Management and a person who gave her name as Casey) tell me that when a patient has multiple accounts, it is their policy to select the one that will cost the patient the most! This is outrageous and totally contradicts what they say on their website about caring to help patients achieve affordable health care.

I was told last May that I had to use mail order after using express scripts at CVS for 10 years. My estranged husband has this benefit through his employer ARAMARK. My prescription history was used at a divorce hearing then subsequently used as a basis for a Competency Hearing which cost me $10,000.00 but was dropped 10 minutes before the scheduled hearing when I dropped a lawsuit I filed. Two days ago, I was told by express scripts that my husband was the only one authorized to view my prescription history. CVS keeps filling 10 day emergency prescriptions because the pharmacist there who is kind enough to call each time told me that the prescriptions were in the mail.

I mailed in 2 prescriptions for 2 different inhalers. Of course, had to give my credit card to charge, they charged it and sent 4 boxes of 1 type of inhaler and 3 boxes of another inhaler. The expiration date is 5/2013; I'm never going to use all these inhalers by then. I have seasonal Asthma. When I spoke with someone at Medco they said nothing can be done. I'm on disability and can't afford for them to charge me for all these inhalers at once. If I didn't give my credit card, they would have never mailed and charged this medicine. Also, they charged $5 more than the drug store.

There are a couple of reasons I am very dissatisfied with Medco. They force me to buy my prescriptions for my daughter's asthma from them. This bothers me because they charge more money than any local pharmacy. This is very unethical in my opinion. I can only have a medication filled 4 times by a local pharmacy before they force me to buy it from them at their marked up price which is $10 more per prescription.

I was given wrong information. I was told that I had to enroll with home delivery. My insurance company told me that I didn't. I called back and opted out and cancelled any prescriptions. However, my local pharmacists could not make my medication because I was still in the system. It took me four phone calls and one week without medication. No one had the right answer and I am still waiting for information. One problem is that I am without medication and suffering the side effects from withdrawal.

In early January, I visited my doctor to get my meds. Last year I was with Express Scripts (ES) and the prescriptions were sent to ES. I called them and informed Medco is now my mail order provider and would be an easy transition. Medco appeared on my new health insurance card. My doctor's office and I called Medco and told that Caremart is the provider.

I am leaving the country for 90 days on April 9. I need to refill my medication on April 1, and I have enough refills on the prescription to cover me until I return on Jul 10. My doctor suggested just filling four months. I will see him just before I leave and as soon as I return. Express Scripts limits scripts to 30 days, but will allow a 90-day prescription for travel. However, getting 90 days on April 1 means I will run out of medication 10 days before my return. And it will be 11 days before I will be able to refill at a pharmacy due to late arrival. It is bad enough that they know I will run out and don't care and have no way to allow those 11 extra days.

Atorvastatin (Lipitor) Adverse Event Statement (Generic - RanBay Laboratories, LTD) - On January 25, 2012, I was informed that MEDCO was changing my cholesterol medication from Crestor to generic Lipitor, in spite of the fact that Crestor was controlling my cholesterol very well for eight years. My wife and I both talked to my doctor's nurse, but they said their hands were tied because the insurance company wanted me to take Lipitor. I have had an allergic reaction to Lipitor in the past (rash, flushing and muscle pain) and Lipitor failed to adequately control my high cholesterol. I was told by my doctor's nurse that MEDCO felt it was because I wasn't given a large enough dosage.

My first run-in with Medco related to this medication was in 2008. Medco, like most, is biased to generics and we gave the generic a whirl. It did not work. My MD documented the fact and I wrote the FDA's generic drug office, which keeps records of these issues. The next time my MD sent in the Rx for the brand name med, a Medco rep called my MD to try to convince him to use the generic. I know this because he called me immediately afterward to confirm that his records were correct and the generic did not work. Two days later, a Medco rep called my home at 8:45 pm to tell me I had to switch to the generic or my copay would increase to more than $140 per month. I told the rep that my MD had confirmed the need for the brand name two days previous, and meanwhile checked copays on the website, which showed maximum copay for this brand name at $90 per month. I confronted the rep with that information and he told me I would have to get approval from risk management to use the brand name. So we went around that barn.

I get several migraines a month and for anyone that has had them, they are truly debilitating. I was taking Zomig which worked wonders but Medco would only allow me to have four pills for the month. If you read the dosage, you're to take one pill at the onset of a migraine and then if it doesn't go away after two hours, you're to take another. So if you follow this, Medco is only allowing me to take care of two migraines a month. What am I to do with the rest of the month? Suffer! I can't understand why when a doctor calls in a prescription, what right does Medco have to ignore the doctor's request? Doctors earned their degrees. What degrees do these Medco reps have? I even took it upon myself to try a cheaper medication (generic of Imitrex) because Zomig doesn't come in a generic form and still they disregarded what my doctor had prescribed. I get it's all about saving money but what about people's health, when does that come into consideration?

This complaint is identical to Janelle's of Tigard, OR. Medco denies receiving any of the 3 faxes the doctor has sent for prior authorization of a new prescription, yet the same doctor has faxed and received replies for all other meds faxed to Medco, which means Medco is either conveniently ignoring this particular request, dropping the ball repeatedly, or is lost in the Black Hole of "it's in process". How is this saving money or preventing abuse of drugs exactly? It's making a mockery of those in need. When dozens of phone calls have to be made between the local retail pharmacy, the patient, the doctor, Medco, and apparently Blue Cross (who George of Georgetown valiantly claims is the real culprit since Medco answers to the Insurance Company). Even when you get a "real person" on the line at Medco, everything you hear is the familiar bureaucratic doublespeak mumbo jumbo meaninglessness. "Medco loves to throw us under the bus," the doctor's assistant told me. Medco, no one is asking you to do anything any other business doesn't have to do: Be accountable. Something's wrong with the way you're doing things. Admit it, and fix it.

Back in January I contacted Express Scripts to find out more about there services. They asked if I had any Rxs I would like them to contact the doctor about to transfer to their pharmacy. I ask them to contact Dr. ** for two medications,**. Then I received a call from Gloria, Dr. **’s nurse, asking why I needed this fill again as I had just seen the MD and he wrote for a 90-day supply. I told her this was a new pharmacy plan where I could get my medication from cheaper. But, actually, I ask their office not to refill the Rxs, as I really didn't need the medications any longer. So they said no at my request to not authorize any med refills.

My company keeps telling me I have to use Express Scripts for meds. New York passed a law that they cannot do this unless it is a union program, which it is not. They say they can do it because they are self-insured. How do I know they are self-insured? I never heard it before. And what difference would it make?

I use my local pharmacy for my prescriptions as they accept the drug company discount cards that make the drugs more affordable. I was told that I will be charged a $25 fee every time I use my local pharmacy and not the mail order. The mail order is Medco and my prescriptions are much higher. I am unable to afford the med. I am also constantly changing meds and do not know what is working the best. Is this a legit practice?

My ex-wife can call anyone in their company and gain access to my and my current wife's medical history. She can also change payment methods and personal info. She did so last by talking to a pharmacist assistant. For a number of years I have had this problem. I've dealt with numerous supervisors and even the security/fraud dept. I have the names of 11 different people working on my problem.

Today, I finally got fed up with Medco lies and contacted an attorney. Here's my story.

On February 8th, my doctor called two scripts in to Express Scripts for my blood pressure medication, and I have not received them as of 2/27/12. I have been calling Express Scripts, checking on the medications, and all they can tell me is that it was mailed on the 14th of this month. They also told me to check with the post office. I did that, and they said they never received the shipment. I had to call Express Scripts twice, to get an override on a ten day supply of my medicines. I think this is poor customer service on their part. This is dealing with my health.

My son's doctor changed the dosage of his asthma inhaler, but Express Scripts rejected the claim through a local pharmacy because it is defined as a "maintenance drug", which meant, it needs to go through their mail order pharmacy. After waiting a month to get his new medication, the package was opened, and crushed to the point where the inhalers were broken. After speaking to their customer service, they sent out another package, supposedly via FedEx, but it took another week. The second package was crushed as well, but not as badly. A few months later, I ordered refills of the same medication and again the package was opened and crushed. I reported both incidents, and I haven't heard anything back, and this was several months ago. Clearly, mailing prescription drugs poses a significant security risk to the public, yet we are forced to use this method by Express Scripts. As a consumer, I should have the right to buy prescription drugs through a local pharmacy rather than being forced to go through the mail.

I was forced to use Medco by my insurer, Oxford. I was sent a letter over a year ago from Medco, promising that it was reliable, efficient and that it was less costly than my retail pharmacy. I proved to them that it was more costly but they didn't listen and I didn't have a choice. They also lost one of my prescriptions and I had to wait for another shipment (not too efficient, and this is medicine not a shipment of books, this is a necessity!), however, to all of you Medco apologists, you will all insist I should gripe to my insurer. Okay, how about this: When I started with Medco, my prescription had already been partially filled at my retail pharmacy, and so Medco filled only the remainder (that was correct), However, they charged me in full. (That is theft). They insisted that they only have one price (hmmm) however, they refused to send me the total medication for that price, and they refused to refund the difference I already paid my retail pharmacy for that amount of medication, thus, I have paid twice, but only received the medication once.

Over a year ago, I was told by Oxford that I had to use Medco. Noted. I received letter from Medco that Medco would save me time and money on my Zomig prescriptions. That was a lie and I proved it to them but they wouldn't listen. Six months later, Medco sent me a letter apologizing and admitting that they were incorrect and that the costs were "calculated" incorrectly and that they were working on refunds.

Express Scripts sent me 2 rounds of an RX that I called them 4 times and have told them I am not on that RX anymore. Don't send it to me. In December 2011, they sent me a shipment and on top of it the RX is on recall. Last week they sent me another round of the RX after I specifically have told them I am not on that RX anymore and don't send it. I am not paying the $18.93 they say I owe them. First, because I told them to cancel the RX. Second, because the 3-month supply is on the recall list. Third, my doctor called them and told them they need to refund me as I am on another RX and they should see that in their system.

I reorder prescriptions that do not get filled for weeks if ever, because Medco can't contact my doctor and they do not let me know this has happened. I can't understand how Medco stays in business and why they don't remedy this issue. If they do have a quality control department, they sure aren't trying to correct this problem.

I ordered my insulin on Oct. 31 2011 from Medco. I contacted them by phone and indicated that the order was short. I was informed that the order was short. I was told that my doctor only ordered a thirty-day supply. Customer service said to call and have the doctor reorder a sixty-day supply. I did contact and they called as requested. Medco customer service acknowledged receipt of the order and would send at the end of thirty days. I called back after thirty days to check status. I was told order was sent out next shipping. I didn't receive the insulin order. I called again and was told that UPS met me outside the home, which is not true because of my disability. I contacted them again, stated I didn't receive the order.

I take medication for sleep apnea. I sent a new prescription for my medication, and the medication was shipped on 2/5/12. When I did not receive the medication by 2/16, I called, and they assured me they would re-submit the order and send it by FedEx and I would have the medication by 2/21. I did advise them at this point that I was out of my medication.

We can't fill a 90 day supply, if your doctor doesn't write to dispense that amount, because that would be fraud. And no, we can't take refills and make it 90 days. Also, about co-pay, most plans have a retail co-pay, and a mail order co-pay, and if we get a RX through Medco, you will be charged the mail order co-pay. Most plans are not going to change your co-pay, because the doctor only wrote for 1 month. Most plans allow patient to get 90 days, so we are trying to give the doctors a hint. Keep in mind we have thousands of plans, and some plans only cover 2 months at a time, so we fill the way it's written. Also, if you are mailing in an RX for a narcotic RX, yes the medication will be sent back via UPS, and require a signature. This is to protect you, the patient, because keep in mind, if this medication was stolen, there is no replacing a narcotic medication ever. That is why it is sent back and must be signed for, and whoever signs is responsible for that package.

I, like George work at Medco for many years. I would like to explain a few things. I worked faxes for years. When a doctor faxes in an Rx, it should include your member id# d.o.b address and ph# as well patient name and medication written for 90- day supply. This may be why faxes are not showing we got. If it doesn't have all this info, it is sent back to your doctor. Also, yes ** or any other medication need a prior authorization. This is not just a Medco rule. This has to do with a lot of clinical reasons and most approvals are either good for 6 months to 1 year. Medco in most cases calls or send you and or your doctor a letter of approval and provides date when it expires. So doctor can renew. I'm not ever saying that we never make a mistake. We are all human. But what is offending to me is saying were all stupid and idiots.

As expressed by another complainant here, I had terrible trouble getting a refill for a must-take prescription. The process dragged on for 5-6 weeks and my doctor repeatedly re-faxed the prescription yet they said it was not received.