Express Scripts Reviews

There are so many times I have had issues with Express Scripts, and they happen repeatedly. The same issues, over and over. Things like: having to ask your doctor every year to send in another form - the Express Scripts form that determines if you can get your medications for another year. Even if you have been taking the same medications for years - you must get "blessed" by Express Scripts to continue. MY doctor should determine if I continue with medication - NOT Express Scripts. And Express Scripts has challenged a change in dosage and new medication?!?

Where to start...ok just to be succinct. I LOVED Medco UNTIL they were taken over by Express Scripts. Now just to get any COB payment is impossible. I have been trying for over 2 years and never get the same person to give me their same old auto response and NEVER record my problems onto my account. Unfortunately, both my husband's and my insurance are now with ES. They have given and continue to give every reason not to pay that range from. They have never received my paperwork although I have sent it over 8 times now, both registered and certified. Where it was never found or signed for. 2 – “We don't recognize your account number.” REALLY or “We don't think you were insured at the time of the prescriptions”...PULEESE. I am begging and begging to have both of our insurances quit ES but they probably get a stupidity discount on BOTH sides.

If there is any way to avoid using this company do it!!! Their phone operators with absolutely no medical qualifications will alter your prescriptions. I tell them I am taping all my conversations with them and they are a bunch of liars and total incompetents. You will be forced to go considerable time without your needed medications. I receive narcotics and I am told I will have to go at least 8 days without pain medication every month. Then when it is time for next refill they say it has not been 30 days since your refill, which is all due to their delays, and push you medication refill back again, and again.

I am in extreme pain after being hit by an SUV as I was walking to my car. My pain management doctor has prescribed a pain medication that every time I have to fill it with ES, I go through Express Scripts hell! I'm told various "stories" as to why I can't get the medication in a timely manner and end up going FOUR to SIX weeks without it!! Every time I hear "in order to continue providing the highest quality service" on their voicemail, I want to scream!! It took me EIGHT months to get a compounded pain cream from this poor excuse for a pharmacy! How do they stay in business with this kind of "service"?!!

Very poor service! Each time prescriptions are refilled, they are mailed after I run out. This time it has been 3 weeks since it was filled. I have been without my blood pressure med for over two weeks. I have now contacted an attorney and they will be taking action against Scripts.

Badly run company. Operators are inept and condescending. Orders are not filled on a timely manner. Results in missed prescriptions and forces the consumer to buy the prescription at 20X the price at the local pharmacy, with no reimbursement. If I could change companies, I would. Rating - 1.

Had used them for mail order refills for several years with no issues. Then refill of two medicines was sent to me from another location with new insurance (not mine) listed showing a higher charge than previous many orders, and higher co-pay. When I discovered I contacted customer service who told me my Doctor had submitted insurance information. This was from pharmacy supervisor. My MD showed me the RX he electronically sent to them, there was no insurance information on it. He said "I have no information about your prescription insurance carrier."

So I am on a medication called **. After my work switched to Coventry insurance which uses Express Scripts after two times they told me I could no longer fill it at a retail pharmacy and must use mail in. I also have a copay card that covers the $300 copay. When I called Express Scripts they said they can't take the copay card but they said I could go through Accredo Pharmacy (an Express Scripts specialty pharmacy) and they could take the card. So I had the Dr. call into Accredo. When I got the medicine I received a bill for $300 and it was filled directly by Express Scripts and not Accredo. I called to complain and they finally after transferring me back and forth credited the $300. Then I had to have the Dr. recall the script into Accredo and I made sure that they put all kinds of notes on my account saying that Accredo is to fill it and not Express Scripts. Well Express Scripts filled it again and sent me another bill.

Notified Express Script for refill. Stated I needed renewal. They were renewed, but never sent. This was done on 7/7/2015. I am thinking my meds would be shipped. Then days went by no meds. Then a week went by no meds. Now we're into another weekend and in a few days 2 weeks. Called Express Scripts on 7/16/15. They then told me scripts were sent over with no last name. Express Script said they sent message about scripts for last name. 7//17/15 I notified MD today since they said was not able to contact. I also re-notified Express Script. Now Express Script are saying they need the doctor to call for clarification. Which is it clarification or no last name? A bunch of liars. Close/shut Express Script down. They are horrible. Have not had my medication in over 10 days. Still don't have it and have no idea when I will get it. They are definitely not concerned about people receiving their medication when due. Have nothing good to say about them!

The Dr. is prescribing 1 ** (brand) and 1 ** generic BID because the generic seems to do better with his seizures. However, it makes his legs and feet swell up. Therefore, they are trying 1 and 1. This seems to totally confuse the pharmacists who work for this company. Seems simple to their customers service people. However, the renewal of his meds are screwed up constantly. We are talking about seizures here. If I could change companies now, I would.

Doctor prescribed 2 medications, submitted required prior approvals written and telephonic which Express Scripts at first acknowledged. In over six months of attempting to fill monthly, was only able to fill once without a denial and repeated calls, during which I was given 4 different reasons (all bogus) for the denials. At month 6 they said there were no prior approvals on file after they'd filled the medications the month prior. Worst customer service of any company/agency I've ever dealt with.

My teenage son is autistic. He has been on the same medications for quite some time, most of them Brand, one of them is generic. He has had lots of problems with the generic medications for some of his meds, the dyes and fillers, as well as percentage of active ingredient in the generic drug. One of his Brand medications just went generic and so we have tried since April... It has been a disaster. He feels awful, he is out of control and very violent and aggressive. Needless to say, like all the other complaints I have been on the phone with our Doctor and Express Scripts, almost every business day for 2 months. Express Scripts keeps telling me the doctor has not completed the required forms for a prior authorization. My doctor has sent the paperwork in, I have seen it. My doctor has also gotten a letter stating it is not a covered medication. He has always been on the brand up until it went generic.

All the statements I have read, I agree with. My question is, why hasn't something been done about this?

My neurologist wrote a prescription for 60 pills for a 90-day period for which I paid a co-pay of $90. The next time my doctor wrote the prescription, Express Scripts said it was for 12 pills every 18 days, and I had to pay my $90 co-pay for each refill. This means the exact same medicine would cost me $450! My neurologist's office denies they wrote the prescription that way. I explained the situation to my neurologist, who sent a new, very clearly worded prescription for 60 pills over a 90-day period. Express Scripts entered it in their system this time as 6 pills every 9 days, for which I am now expected to pay $900 for the same amount of medication!

Up until recently, I had no issues with Express Scripts (ES). I am on one medication for hypertension and have only been on it for a little over two years. Luckily, have never been on meds before. This medication has been effective. However, ES sent me a new generic medication. Basically two pills instead of the one. When I called to find out why, I got transferred to several people who all had different answers that didn't make any logical sense. And I was told they told my doctor he had a choice: either do a pre-authorization and wait to see if it would be approved and then re-order prescription or accept the alternative generic brand ES suggested. My doctor, who is very busy (as most are) authorized the chance, not wanting to hold up my meds. Basically, he was held hostage to make a decision and ES was only happy to dump the blame on him.

The doctor had prescribed ** for my husband. It is a chemo-therapy drug for brain cancer. First time it took 2 weeks to process and we were told because they had to get the clearance from the insurance company etc. The second dosage that was 6 weeks later again took 2 weeks to process. We called every single day to check the status and every time they would apologize and promise to send it the next day. They had the authorization number from the insurance company for 6 dosages. One of the advocates even put emergency status on the medicine and still took 6 days after that before the drug was shipped. There was no consistency in what any of the advocates said. There was a new story every time we called.

ES sent me ** and charged me 285.00 copay. I called and tried to return it, get help paying the copay but was left owing it. I started making payments of $50 a month per an agreement with a supervisor. This month I got a letter that is supposedly from a collection agency. All phone numbers and contact info is ES, and it says to make payments to Express Scripts. I was turned into collections by a hospital and when I called to discuss it I was informed that since it was in collections I had to deal directly with them. I called Express Scripts and spoke with a supervisor and patient advocate. I was told it's ES policy to turn all accounts over to collections if over 90 days. I'm on disability and it's a hardship paying 50 a month. There's no way I could pay it off in 90 days. I think this is unreasonable!

Express Scripts have been out of stock on my medication for fibromyalgia for over 2 months. Then I get a call that they are out of a 2nd medication. When will this end? I am on a fixed income and can't afford the alternative sources.

For the several years, I have had my order NOT ship countless times and getting someone on the phone that knows how to work around the automation is stressful and takes hours. Express Scripts relies on 100% automation and their automation cannot deal with exceptions. I am continually running out of prescriptions and having to spend hundreds of dollars going to a local pharmacy when they fail to ship.

I ordered ** for my son. I asked 3 times, "Are you sure it is going to be $5.00?" The lady said yes. I got a bill for $1204.57. They also said until I pay this my son will never get his medicine again.

Controlled substances can only be reordered after 90 days. So when the 90 day supply is gone or maybe 2 or 3 days of medication are left, a patient can process the next order which will take up to 12 days to process and mail. I will be without meds for 3 days with my next delivery.

Recent blood work indicated that my thyroid was slow again and doctor increased my medication through a local, participating pharmacy. My co-pay for 90 days with Express Scripts was $4.00. My co-pay for 30 days supply of the new medication was $10.00. When I called Express Scripts I was told that since I had leftover pills from the previous medication, I was assessed a higher co-pay for the new one!!! RIDICULOUS??? When I voiced my objection and said I was going to look for another Prescription Service, this young man, Jason, said "that sounds like good idea". DUMB AND DUMBER!!!

My md prescribed a Rx. It was voided and never sent to me. I also am a nurse for the company and talk to patients everyday who go without their specialty medication because of the incompetence of the company and the people who claim to be in charge.

Have degenerative disc disease, osteoarthritis, bursitis, migraines, cracks and bulging discs in low back and neck. Annular tear in lower back, deformed tailbone with cracks, nerve pain in legs, hands and arms and feet. Have neck and shoulder pain. Am in extreme pain 24 hrs a day, 7 days a week. IT NEVER ENDS. Was taking the pain medication ** 32mg for 2 years. Took the generic brand. This medication worked so well for me. I could function. In May went to get the script filled and Anthem/Express Scripts cutting me off and decided I should not be taking such a strong medication.

Express Scripts I remember being really great at one time. This was years ago. Even though you can't order meds earlier than the 14 days, for some reason you could order meds. Have medication in 3 days time. Ha, now you're praying, “I don't run out of meds because it's taking too long for the meds to arrive!” It's a little scary when you’re on life saving drugs and you've run out because ES is lying about their shipment time. I'm frustrated with these people! Be careful and don't order your meds on the weekend. I don't know what happened with ES!

I ordered a refill of the medicine I use for my thyroid condition in June 29. Yesterday, July 6 I looked to see when it would arrive. The site said it would not be shipped until July 8. I called to find out about the delay in shipping and had to work my way through a succession of operators. Finally, a young woman said that they had "worked out" some issues with the order. I asked what the issues were because I felt threatened by the secretive way it was stated. She put me on hold a couple of times and then I was disconnected. Now, they ask for a phone number when the call is placed in case we are disconnected, but no call was received. I think she broke it off because she didn't want to answer my question. Express Scripts will probably not miss my business, but I've lost confidence.

This is my first time using ES. When I registered on the website the guidelines said to have 14 days of medication on hand when mailing a new script. I had 18 days left and was unconcerned. Mailed script on June 22 and rec'd an email on July 4 saying script was "delayed" w/ no explanation. Found out it wouldn't ship for another "estimated" 6 days (plus up to five business days shipping time, brings me to July 17).

My most recent and the one that really took the cake for me. I kept getting the run around (more than usual) on my migraine preventative medication. I kept calling, as I was getting close to running out. Every time I called, I got the same story. "We've had problems filling this medication but will ship soon." I had to have my Dr send a month's supply to local pharmacy. To be fair, it was at ES expense. I had an appointment with my Dr the next week and he said ES was trying to get him to change the drug I was taking to something cheaper. That was what was holding up my order. He was not playing ball. I have already been on every preventative medication unsuccessfully and this one was working.

I was prescribed **. Express said my doctor had to authorize it. HE WROTE THE PRESCRIPTION what else was needed? He had to explain why ** and another drug did not allow me to sleep. He did, still no from Express. Express wants control even though it is run by high school grads not PHD. The order is for Rite Aid.

I sit and read these complaints. I actually work for the company and feel really bad when members call in and I can't help because the back end pharmacy is holding on to medications. For what reason only God knows. I have no choice but to use ESI for my medications. If it was my choice I would go else where. I have been waiting for my medicine for 2 weeks now and every day my ship date changes. Did I mention I've been out of medicine for 2 weeks. And I work for this company. Very very bad service. I honestly don't even know what else to say, but I do think that members should have the choice of what pharmacy they want to use. I'm paying out of pocket for my insurance. Express Scripts isn't paying for it so why do they have so much say so. I can go on and on but I might get fired since I had to put my name, number and address just to complain. I'm not a very happy consumer right now :-(

This company is unable to provide any level of service. I'm unable to get any prescriptions as ordered by my physician, I'm told that I have a $7000 dollar copay when it's suppose only five dollars. Even after the university office has called them time after time it seems it can't get straighten out. The customer service people do not care about fixing the problem, they only want my credit card info. This is the worst company I've ever had to deal with. I see I'm not the only one complaining, I see thousands of others with the same frustrated.

If you didn't think insurance companies were sadistic and soulless before, step on up my friends and witness the glorious wrath of Express Scripts partnered with Blue Cross Blue Shield... I remember back in '04 when I was a beautiful 20 something idiot working a sweet little office job and I had plain old BCBS. It was a simpler time. About 30 bucks came out of my check every month and *poof* magically my pills were covered and I'd only have to pay 1/4 of the price at the counter, go on about my merry life, free of crippling monthly PMDD and all of its mean friends. Then I grew up. Today I am a crotchety old 30 something with a husband and a baby. I still have PMDD. Only it's worse and there are more fun issues since pregnancy and childbirth. And now, we have the joy of going through not one, but 2 heinous obstacle courses to get a single GD rx filled. ALL HAIL EXPRESS SCRIPTS AND ITS INFERNAL MASTER, BCBS!!!

Express Scripts used my prescription without my consent and sent me one of my medications. I had never used them, because I would rather do business at a small town pharmacy. I sent the product back to them and ask them to credit my insurance, because I did not order this. They would not credit my insurance. It is not part of their procedure. So they were going to return the medicine to me for this one time deal. I waited two weeks for it and it never came {of course the bill came and I paid it.} I called them about it and now they are not sending it. They destroyed it because it had been sent back. They did send my payment back, but the insurance was charged 500.00 for something they destroyed and I did not receive.

My mother's doctor's office mistakenly faxed her prescriptions to them even though it was supposed to go through another pharmacy. They snapped it up and filled all of them for a period of ninety days. Of approximately 12 prescriptions, only 3 have arrived after 6 days and these are vital medications, arriving in cheap piecemeal fashion. It have been trying to remove her from their system to no avail. Has anyone suffered a medical event from not having your prescriptions on time, and if so, does anyone know if there is a class action suit or anything against them? When I tried to go through their phone hell I was ultimately transferred to customer service, which had a busy signal (!) and then I was disconnected. As I look before I submit I do not have her order number as I brought all the prescriptions to where she lives.

My doctor's office phoned in the wrong dosage for my meds, I was charged $271.00 for them, and then told I would only be reimbursed $100 towards future medications purchased with this company. NEVER use this company for your prescriptions. Not my fault, but they couldn't reimburse for full amount??? WTH???

I have tried to procure my mother's heart medications, specifically ** and **. The prescribing physician has submitted the prescriptions but the medications were not provided causing us to have to re-administrate the prescriptions to CVS to fulfill. The major complaint is not only that Express scripts did not have these key, critical pharmaceuticals but they also failed to let us know that there was an issue that needs resolution. The same result was also experienced with **, apparently because the prescribing physician could not complete the fax for that specific prescription to Express Scripts.

I have a sleeping disorder and the only med that works has been denied repeatedly and I can't afford the out of pocket expense. They did approve it at one time then stopped. Now I get automated phone calls letting me know I have been denied.

My husband and I have had Express Scripts through our insurance company for many years. Fortunately there have not been many instances in which we have had to contact them; usually it involved talking to a computer which is always annoying at best, but in the end, we were able to resolve whatever the issue was. About 4 1/2 months ago, the generic for my hormone patch became available and instead of contacting me to see if I wanted the brand name (why should they ask the patient?) they just started sending the generic. I tried it but it took only a short period of time to see that it was not effective. And when I called them the particular person told me not to worry, if I paid the difference I could get the brand name. They assured me that it would arrive in a couple of weeks, when my next 3 month supply was to be mailed.

I am now on hold for 20 minutes, simply trying to tell them what they SHOULD ALREADY KNOW! Wow this is amazing; I need to provide them with an NDC number for a medication. Why is that the patient's responsibility? Nonetheless, I searched via the web, and finally found the 11 digit number on my prescription. But now, I have to WAIT, WAIT wait on hold to simply give them their NDC. Let's face it they're just trying to create any barriers they can; any inconvenience so that next time, maybe we won't bother trying to get our money back. Don't forget Express Scripts, we pay you every month for this service and it's the first time in months I've had to ask for a reimbursement. Thanks for nothing.

This company epitomizes everything wrong with business in our country. In one word, their policy is dehumanized, customer is always wrong, profit is all that counts. Specifically, they have 1) poor service - they run late with deliveries 2) poor customer service - when I ran out of a daily medication, because Express Scripts was late in delivering it, I had to purchase it at the local pharmacy. Express Scripts refused to reimburse.

The next time they told me that I actually called the manufacture Co and was told that was absolutely not true. I have been paying $20.00 to overnight it, certified, which is much more than my $10.00 copay and STILL, no script on time. Have had to go to my doc three times now to get additional refills of same med. Thank God he's a very good doctor, but even HE advised me not to use them!!

I find it amazing how they could come up with such a disaster when they are the so called intelligent people of the medical care system. How can a script run smoothly in a system that is unpredictable? Ok so I need a script they call it in. The pharmacy has one med but not the other two meds needed. So the pharmacy calls me, "can you wait till Monday (4 days later), for this medication because we won't have a delivery until then?"

Someone at Express Scripts needs to figure out why no one who works there has a clue about shipping dates for critical medications! They call me to verify shipping address, but they can't tell me a date the heat-sensitive, light sensitive prescription will ship.... even when I agree to pay an extra $21.00 in shipping to send it overnight. The medication is critical to the health of my mother. I need it sent to my office so that it arrives on a Tuesday, Wednesday or Thursday, giving them the option of shipping it overnight on Monday, Tuesday or Wednesday. How hard is this? We live in Las Vegas. It is 113 degrees now. This medication cannot sit in a hot mailbox or in a hot USPS warehouse waiting to be delivered if it arrives over a weekend.

Express Scripts has denied the nasal spray that works for me, the ** breather for my Asthma that works for me. Will not pay any more for the compound medicines taken through my sinuses, as I suffer from a life threatening fungus condition, causing me to have to pay in full the medicine. They are now saying they will not cover the ** medicine for me as I have a major blockage in one of the main arteries to my heart and want to remain on this medicine as my cholesterol, HDL etc. is the best it has ever been. We fought in the past for the blood pressure medicine that works for me. It is getting to the point that Express Scripts will pay for nothing unless it is the drug they think I should be on. This is getting very serious for people. Just die and we don't have to worry about any more. Something needs to be done, we pay high premiums to have coverage and we don't get it.

I have been using Express Scripts for a few years and have never had a problem. Over the past year, they must have changed management because I have had problems (to say the least) receiving my prescription every three months. One of my main issues with Express Scripts is that if they cannot refill your prescription for whatever reason, they do not notify you. I received emails every time saying that my prescription was processed and getting filled and it wasn't until I should have already received the shipment that I found out via express-scripts.com that the order was cancelled.

My son's prescription which is 2.5 tablets daily was initially denied because coverage is only provided for 3 pills in 76 days. After the physician calling and filing an appeal I was told they needed more information. Again physician called, was told prescription would be covered, and yet again I went to pick it up and coverage was denied. This process took about 8 days of which I must personally pay for the medication at 36 dollars a day. Now I am being told I must apply for another preauthorization thereby negating any chance for reimbursement.

I signed up for this when I went on Medicare because it had the highest rating there. It worked great for a few years. But once Express Scripts took over, it became a fight for every little thing. I am thankful that I am not sick and have great compassion for anyone who is and has to deal with these people. Express Scripts haggles about cheap generic drugs and want to decide what drugs you can take. I actually pay for two of mine because they don't accept them. When they refused to cover any kind of eye-allergy medications and when a "customer service" representative tongue-lashed me, I decided to seek coverage elsewhere next fall. Why pay for something like this? Not only are we patients but we are customers.

Been with them 14 years and service is beyond horrible. On Medicare now with the same idiots. My wife and I take 18 prescriptions and 3 of hers are controlled. We learned years ago that "expediting" to Express Scripts means about 10-15 days. We are in the process of switching all to our local "approved" pharmacy. It will cost about $700 more annually but it IS WELL WORTH IT. What prompted this review is that I ordered 7 prescriptions on June 1st. Total was $ 677 and I checked the credit card box I have on file as I usually do.

I am too ill right now to write a fully detailed review, but for the last four years filling a prescription with this co. is always a nightmare in a variety of ways. The pills are "worry-free" and never on time; they push the far cheaper generics which make me deathly ill; no matter how many MD's and pharmacists try to help after I have written numerous on line messages and spent a few hours on the phone EACH TIME A REFILL IS DUE. They are so slow in getting the correct med out, I have to get a 7-day emergency supply from my local pharmacy, and this time they flat out lied to my pharmacists! The icing on the cake: a generic is "being processed!!!" And on and on. Can a class-action suit be filed against them, or does one of us have to die first?

Every single prescription that I try to fill becomes a nightmare. Prior authorization, which is needed for everything, takes one month to process. I just tried to fill a prescription that I had filled four times since January, 2015 but NOW it needs prior authorization! They refuse to fill prescriptions as written by the doctor, changing doses constantly. Phone reps give you wrong info constantly and their supervisors are no better. I have written to my senators, state insurance board and posted info regarding the stress that people will go through if they sign up with this inept company. I can't wait for open enrollment so I can be done with the nonsense. Meanwhile I advise anyone to avoid Express Scripts at all costs. I would love to see this company in ruins!

I am bullied into using this over the mail pharmacy. My daughter is 16 and has had arthritis since she was 18 months. They mess up her prescription almost every single time. They put me on hold for 15 minutes because they messed up my daughter's prescription. They are awful. Again I would recommend using a different over the mail pharmacy.

I was an employee. When I left the position they failed to pay me the proper amount. On my exit interview, the representative from HR told me to contact them if I had any further questions. A month passed without any information (including my final paycheck). I tried to find a phone number to contact them. I searched all of the search engine sites. All phone numbers were to the pharmacy. Luckily a representative felt my pain and found a number to contact. Why does a company so large refuse to have a phone number? I even went to the facility.

While I received a most friendly rep on 2nd call, it was only after about 20 minutes worth of phone tree button pushing and being disconnected during the first call. I'm being forced to get a three month subscription for something I only need to take for a month. It will cost me $200.00/90 days and change for something my medical insurance covered and I only paid maybe $25/30 days? Where the effect is the discount?

Never has a company caused me more frustration than my experience with Express Scripts. I received an automatic phone call on May 30th stating that my prescription would begin processing soon. After nothing arrived a week later, I called again and was told my prescription had "shipped the day before and is on the way." On June 15th my prescription had still not arrived, despite the fact that is the day I should be beginning to take the prescription again. Called this morning and was told it never processed and they "aren't sure why I received a phone call or why I was told it already shipped." Now, it will be at least another week or two until I have a medicine I am supposed to take on a daily basis. Absolutely ridiculous.

They called me every week trying to get me to switch my prescriptions to them. They sent me letters offering free medications. I decided to go for one, and then they delayed, delayed, delayed, then said they had to charge me for it unless I had the paperwork offering it to me for free. I paid for it, super $$, just found the paperwork, called them and the girl was a ** and denied that any such paperwork existed while I had it in my hand. RUN!!! Total BS Scam!!! Rude and unprofessional!!!

I've been forced for 2 years to deal with Express Scripts for a maintenance drug. They have yet to get it correct. It is multiple calls to my doctor's office to have them contact the pharmacist at Express Scripts. Express Scripts has cancelled multiple script renewals because I've used a local pharmacy so I don't run out of my medication. The customer service reps are rude. I've been hung up on multiple times during each call. They do not care about the customer. They can't answer simple questions and will not connect you to a pharmacist. Express Scripts knows they do not have to make an effort with customer relations. They sweet talk employers but really could care less about the employees that are forced to use their substandard "benefits". I would kill to go back to Caremark. Express Scripts will not be changing their tactics anytime soon. If you can... find another prescription plan and steer clear of this malarkey.

I have been on my medication for several years. My Dr. prescribes a 1mg dose for morning and before bed. In addition my Dr. prescribes a 0.5 dose to be taken during the day as needed to control RLS. I am forced to use Express Scripts by my insurance. In early 2015 my Dr. reordered both doses in 90 day quantities as mandated by Express Scripts. However Express Scripts took it upon themselves to cancel my 1mg prescription without notice to me or my Dr. I called them in April of 2015 and they assured me that they would fix the problem. They told me their System automatically cancelled the prescription and referred to it as a duplicate, even though the doses were different. When I ordered refills on June 2 again I found that the 1mg prescription was eliminated by Express Scripts without notice. I spent an hour on the phone with them and one of their Pharmacists who assured me he would take care of the problem and order both refills.

Accurate and fair. My refill for my 3 months worth of meds is 2 months late. So I called. It's in process. For 2 months. So, had a dr's appointment last week and my doctor sent in another Rx. I got a letter that this one can't be sent until the end of the month because it's too early to refill it. Another phone call today. Finally, a nice CS person, and I asked why it can't be sent.

Express Scripts arbitrarily cut my wife's prescription in half without telling us that they had done so. We discovered that they had shorted us by half the prescription about 45 days after we received the bottle. When we called to ask about it, the Customer Service "Manager" told us that the company does NOT have a policy that requires it to telephone or otherwise contact patients when they change a prescription. After some discussion, we discovered that the script itself, as created by the physician, was accurate. We had been receiving a 3 month supply for a couple of years. Then, suddenly, the prescription coverage from our provider changed. The fact that the coverage changed is important -- it was the triggering event that prompted Express Scripts to change the quantity. We don't blame them for that.

For almost a year when receive Rx for **, am always short 10-15 tablets. Would complain to Express Scripts; they always say I miscounted. Had CVS open package & count - short 8 pills, video process. Called them, I need to get Rx from doctor for 8 pills.

My disgust with Express Scripts is multifaceted and spanning many years, but I will share the most recent. About two months ago my doctor called in a medication I have been on for years (just a different dosage), and Express Scripts told him I have no medical coverage. Luckily my doc's office was responsible enough to call me about it. I called ES and chewed them out for distorting the facts. Then I heard nothing back. Called ES about two weeks later "Where is my medication?" "Oh, it is being processed and on its way to you."

I've had Express Scripts for a year now and it's been the worst experience of my life. Twice they have let me run out of insulin. The problem is their pharmacists. They are constantly questioning my doctor. I then get a robocall and when I call to find out the problem I get this "We reached out to your dr. but he hasn't returned our call". While waiting for this call the prescription expires and I have to call and get a new script. If you have a question don't just fax 1 time and drop things back in my lap, follow up. Who are you to question my dr. anyway. I'll say it again. I'm doing what I'm supposed to by going to dr., he's doing his job faxing in meds I need. Just do your job and fill the scripts and quit questioning everything and causing me endless grief!

Express Scripts continually used their 'worry free' refills on my daily required medication so that it looked like I was always trying to refill my prescriptions too soon - thus I was screwed up with my insurance for 2 years - despite specific requests to NEVER enroll me in their 'worry free' program. They could never get it straight. What's more is they wrote an interim script that my physician never prescribed. I cannot say enough bad things about this unprofessional company.

On May 18th I ordered 3 refills for drugs that are crucial to the life of my transplanted kidney. "Your order will be shipped in 3 days," was the stated promise on the checkout page. A couple days later when I checked the order status, it stated, "order will be shipped on June 1, 2015". Another day later and it gave the ship-out date as June 3. On May 29, I called the "help" number and talked with a staff member in North Carolina. She said she'd "have my order expedited at no extra charge." Today, May 30, I checked the order status. Ship-out date has now been upgraded to June 4. If only we'd be allowed to put sub-zero stars as our satisfaction rating! If their goal is to turn away customers, they are doing a great job!

Over the years we have had numerous issues with Express Scripts resulting in pills not being delivered in a timely fashion or too many pills being sent via their "worry-free" (what a joke!) auto-refill program. This has been a source of much annoyance for my husband and me as well as my 95 year old father. It's difficult to understand how this company can continue to operate with so little accountability to the corporations and insurance companies who force this on their employees and members.

My insurance company has been communicating with me that they use Express Scripts, and it would be cheaper for my medication refills. I was hesitant because it's much easier for me to get them filled at my local pharmacy. I finally acquiesced. I sent in the 3 scripts for refill. The refills were held up so long, I ran out of 2 prescriptions and am still waiting for my refills. All 3 of the medications I'm waiting for should not be stopped abruptly, 2 have been.

Received package in mail from Express Scripts. It contained medicine that I don't take, so I call them and explain this to them. They gave address to send to back too, so I did. A bill comes for $125 and I refused to pay because I did what they asked me to do. So now they will not do business with me because I didn't pay them the money.

I have tried to utilize Express Scripts mail order pharmacy for several prescriptions and ALWAYS encounter numerous issue trying to get them to fill the order. On each occasion it has taken weeks to get a prescription filled, required numerous phones called from me, my physician offices and my insurance carrier to try to get a prescription processed. These are standard routine (and even generic medications). Even my insurance carrier can't understand why the issues for basic drugs. Each time I contact Express Scripts I obtain a completely different story as to what the issues are. They also outsource all communication and orders out of the US, so perhaps that is part of the problem. They cancel orders without notifying me, say it needs to be reviewed which will take 10-14 days, didn't hear back from the doctors office (when I have confirmation that the doctors office did contact them), etc.

Three years now, daughter requires specialty med for transplant. We pay out of pocket and are supposed to be reimbursed by escript. Same med for three years, same nec number, same pharmacy, same authorization. Every attempt to get reimbursed has to go to supervisor level. They receive claim, (because we have to pay for tracking, or else they will say they didn't get it) and send out some random generic letter saying they couldn't refund because ____________. A different excuse each time.

I have a problem every single time I do mail in orders for my ** prescription. The first time I sent it in, they lost the prescription even though I was able to provide them a tracking number. They asked me to ask my doctor to write a new prescription. Since this drug is heavily regulated this was not an option. After 2 weeks they were finally able to find it. Then I called in the next time to customer service and was advised to send it to the wrong address.

Had a problem w/ my local pharmacy. Got rid of Medco/"Pony Express Scripts" 2 yrs ago because of incompetence. Decided to give them another try w/ a new Dr. Forget it!! Same old dummies!! My poor Dr. who is a 1 person operation was so confused.. 1. Gave her wrong fax no. 2. Had meds ready to send that she DID NOT fax a script for. 3. Faxed my Dr. a BLANK FORM for something?? They didn't know why (of course) - maybe a computer error??? But they were all ready to Auto Bill my credit card for sure - they can get that right.

Express Scripts refused to pay full value for a drug that I have taken and they have paid for over 6 years. Exact same drug and exact same prescription; they say there is an ingredient that is not covered and the cost is more than my plan allows. Plan did not change and the drug did not change; Express Scripts is only trying not to pay claims. I have a signed letter from the pharmacist stating the drug is the same for 6 years. I resent Express Scripts for not listing a specific ingredient or charge in their denial of payment.

I have been getting my ** from Meijer Pharmacy since it is free. Express is telling my that "Under your prescription plan, if you purchase your maintenance medications listed below at a participating retail pharmacy, you'll pay more after the third purchase." Obviously, it definitely will cost more if I get it from them. How can they do this, when I am getting it for no cost to begin with? Has anyone on this site contacted the Federal Trade Commission regarding Express' practices? I would contact my insurance provider if I thought it would do any good but I am sure that they are in agreement with the policy or would say that their hands are tied. They are ruthless. The service definitely had gone down since they took over from Medco.

We need to start a Facebook complaint page or start a civilian watchdog group for Tricare/Express Scripts. My latest debacle was in trying to get my absolutely necessary asthma inhaler **. They tried to switch me to ** last year (without notifying me and harassing my doctor with dozens of phone calls) until I finally found out and notified them that I have an adverse reaction to **. So they made me buy the ** anyway and "try" it and then get permission from my doc and pay more to take **. Well, o.k.

On my first experience with Express Scripts was them denying a pain medication that my wife has been taking for 3 years to manage her disease. On several occasions I called to inquire about the denial and was told it should not be denied. Then was told no one could explain why it was denied. Then told it was denied because the cost was too high. It took 5 months to get reimbursed and only with the threat of a lawsuit. They were clearly violating the law of denying coverage to a pre-existing condition.

The Express Scripts call center has a very user-unfriendly "telephone tree" but it rally does not matter since the call takers are rude and incompetent. Problem is they have a government contract and really don't care what kind of service they deliver - they get paid by the government no matter what.

This is the worst organization I have ever had the misfortune to deal with. They seem to need pre-authorization on everything and do all they can to delay access to needed medication. I was actually told I could not re-fill a Rx 2 days before running out of my 30 day supply because after 6 months I'd have 12 extra pills!! Think about the level of incompetence, stupidity and greed it takes to have that as a policy! Now I am told that I cannot get a low cost, generic (on their formulary) Rx filled without pre-authorization. They tell me that the pre-authorization I have for the drug expired the day before it was called in.

I submitted a request via email for my prescription cards that the company never sent to me. I was told that I would receive them within 7 days. After that time passed I sent a followup email requesting a status update and that they expedite new cards to me as I needed to fill prescriptions and didn't want to pay full price and then have to go through a lengthy claims process. Despite the fact that I responded to the email with the above mentioned information I was told that I needed to provide them all of my original information again. I sent the same inquiry I had sent 8 days prior and was told that I hadn't provided sufficient information (I sent everything they had requested). The runaround is exhausting and I find it frustrating that I pay for this "service" every pay period only to get poor customer service and to end up having to pay full price for my prescriptions.

I live in a rural area with only one medical clinic. In addition to being a disabled veteran I have about every known type of spinal problem to include a nerve root tumor. Over the past year Express Scripts has harassed me and the doctor to the point he discharged me from his practice on May 13, 2015. The nearest place I MAY possibly get my maintenance meds is 200 miles away and I will have to wait till September to get an appointment.

I recently went to fill a routine prescription from my doctor. I have been getting this same medication for about 3 years without a problem. I've had the same health insurance since 2006. I am under contract where I work so my health insurance and prescription coverage was negotiated under our collective bargaining agreement and by law cannot be changed. Well I guess Express Scripts doesn't have to follow rules or laws once again because somehow I all of the sudden have to pay a $100 deductible before my prescription coverage kicks in. This is just flat out wrong!! To violate laws and charge people money out of nowhere.

I have been seeing my neurologist for the last 8 years. Express scripts purchased Merck-Medco a few years ago. My doctor faxed them a refill for my migraine medication on May 4, 2015. Today, May 16th they sent me an email stating that they cancelled my refill. When I called them the customer rep. stated that each time my doctor faxes a refill they need to treat it like a new RX. This is either the worst mail order pharmacy on earth, or they are just plain stupid. A refill is a refill -- not a new prescription. It is just a matter of time before all of their customers and all physicians get tired of all this nonsense. What about the poor people with heart conditions, lung problems, etc. Goodbye Express Scripts.

I take 2 maintenance medications that I have taken for 15 years. The insurance plan we are on will cover a portion of each medication for 4 months after renewal. After that, I have to pay the full cash price at the retail store. I am okay with paying full retail because it is less painful than dealing with Express Scripts for the mail order.

I have MS drugs that I purchase, which cost a lot, through my Primary insurance. I then send the copay to Express Scripts for reimbursement. They have been paying each one I sent in, but since April they have been denying every claim I have sent in. The items are on their formulary, but they say they won't cover them. This is outrageous to even deny a copay reimbursement. What a horrible company.

I am unable to get my refill on **, a blood thinner I require to avoid a stroke. This is a branded product without a generic formulation. Express Scripts is giving me a run around with conflicting information. First telling me that they did not receive a pre-authorization, then telling me that the prior pre-authorization was denied, then telling me that again that they did not receive the pre-authorization. Then telling me that the Doctor failed to put my shipping address on the Pre-Authorization (I have been using Medco/Express Scripts for 19 years, and have my address on file. Further, they had just sent me another medicine that same week). The prescription status posted on their order webpage says that I am not eligible to receive the prescription for ** until December 22, 2015... over 7 months from now (???).

Express Scripts denied a Prior Authorization without ever informing me. In a phone call they refused to tell me any reason or details of the denial. The representative did tell me I could file an appeal, but could not inform me how to do that. Stating it had was due to HIPAA laws. I was also informed that I could demand my physician write a prescription for one of the "better drugs" on their list of formulary drugs for chronic pain, such as extended release morphine or fentanyl transdermal patches, since I was 60 years old. The representative was not a pharmacist or physician, but that didn't stop them from giving me what I thought was medical advice.

This company doesn't even deserve 1 star. I am urging all consumers to contact their Unions and demand that they discontinue using Express Scripts as the company for their prescriptions. There are better plans out there - some even offered by local drug stores than what Express Scripts is doing. Their customer service is nonexistent and their changing of medications is intolerable. This is a top discussion for our Union members and hopefully we can eliminate them from our benefits for next year.

I called Express Scripts on May 7th, was given all the good dollar saving reasons that I should use their program. Gave them my debit card information and was set. On May 10th I called back and told them I wanted my debit card taken off of my file and to put the charge on another card. I was assured it would be done. On May 11th money was taken from checking account for this order. I called back on May 12th, spoke w/ a supervisor & was told that they could not see it on their end and not to worry it would come off of the other card and there should be no problem. I expressed my concern about an overdraft fee. I was told to call back if this happened. The supervisor assured me she was putting extensive notes on my account so that I should not have any issues if I did need to call back. I was charged an overdraft fee on May 13th.

We have been covered by Tricare Prime for many years. Their prescriptions are now handled by Express Scripts. I received a letter in the mail from them threatening collection action and/or deductions from future claims because they overpaid $81 on a prescription from August 2014. I feel it is their responsibility to contact Tricare or the pharmacy to recoup their overpayment, not the consumer. They are a joke.

I have had to endure this criminal corporation for 7 years as I was FORCED to use them since Aetna dictates we use them or pay more at our local pharmacy. Most of the employees are incompetent, incoherent, and lie to you. Their computers also do not give them correct info OR they have NO idea how to locate your customer info. One time they woke my husband up at 7 am, and when I called to complain they claimed we were making it up. Until I got the pharmacy on a third party line with them and pharmacy said, "We tried to call you about the problem with your meds Sat morning but someone hung up."

This is the most incompetent company that I have ever had to deal with and they have been entrusted by my husband's employer to oversee something as critical as our health! They send schedule 2 meds via USPS which are now being stolen. Worse Express Scripts refuses to refund the money or refill the prescription without a new script. Sent them the new scripts and they are refusing to refill because it's "too soon" and they are sending the prescription back!!!

My company used them for 10-12 years when they were Medco and I never had a problem. Now that they are Express Scripts, it's been nothing but a nightmare. After two attempts and my nurse coming in on her off day to try and re-fax my Rx to ES, my doctor's office called to tell me there was nothing more they could do for me in obtaining my Rx with ES and I would either have to resolve the issue myself or be willing to take my Rx to a local pharmacy (and thus pay much more for it).

I have multiple sclerosis and have to get my medicine through a specialty pharmacy. Accredo, which is Express Scripts' specialty pharmacy, is who I used. My husband and I were FORCED to use Express Scripts because of having Blue Cross and Blue Shield. First of all, I don't think a pharmacy has the right to tell anyone they are FORCED to use their services. I thought we live in a free country.

I have called numerous times to order my prescriptions from Express Scripts. I have been lost and or put on hold forever. Also, I have been given so many different prices from different representatives. No one was consistent with the pricing on the same days mind you. After 3 days of aggravation I had to ask for a Supervisor. The order number I have was one of the orders. Mixtape ER was the issue, generic costs $110 more. Dr was confused.

The retired employee health insurance provided by the company I retired from provides my prescription coverage, which is with Express Scripts. I maintain a US address (which is monitored) for postal mail, but now have lived full time in Spain for almost three years. When we moved, I had active prescriptions with Express Scripts, which I had intended to leave expire and they were forwarded to me by the person who monitors my US postal mail. However two of those prescriptions never expired - even though it has been nearly three years since I've seen a US doctor.

My husband has been taking ** for a couple of years. Before they would fill the name brand, he was told he needed to try a generic equivalent, which was **. He did and broke out in hives and itching. He was then sent the **. On Monday 4/20/15, my husband went to his Doctor; because he had been experiencing itching all over his body for the last week. At this appointment he informed his Dr. he was taking no different medications or vitamins, other than that ones he has been taking the last couple of years, and he was still using the same soaps and detergents. His Dr. informed him he may have developed an allergy to the ** and to stop taking it. He did and the itching stopped.

I had a standing prescription for tamsulosin with Ex Scr. In Dec 2014, they advised me that the med was on back-order and I should check back in 10-14 days to check on availability of the medication. That I did. Then they call me to advise me of the same thing after which they sent me a letter explaining the same thing again. It is now May 2015 and they still don't have the meds. Currently I have at least three and possibly more meds that are on back-order. Bensonatate, tamsulosin and gabapentin. They must have an outstanding inventory control system that totally does not work. They keep telling me to have my doctor write a RX for local pick-up. Why can't they get off their butts and order the meds?

I am a doctor and just to clarify a script I wrote for a patient will take me at least 6 hours of being passed around from one department to another. They said you will be transferred to a pharmacist but you will be waiting and holding on the phone listening to classical music, only to have your call dropped or transferred once again to another person asking the same information about your patient, your professional information and the script for the nth time. It is a real waste of time. It is a test it seems who can wait the longest and who will give up. As a doctor, I will be very weary in accepting patients with inefficient Express Scripts. Be forewarned, Express Scripts is really the worst!!!

I have used ** for several years. All of a sudden they want prior authorization from my doctor to refill. He does that. They don't send it because "it isn't covered." (It is!) 2 weeks later of daily phone calls, they want prior authorization and my doctor sends it in again. They still say they don't have it. Another week goes by. Now they tell me that the managed care dept. says it needs prior authorization so they will fill it. Prior authorization dept. says it doesn't need prior authorization so they discard what the doctor sends. So my refill is stuck in an unending and unsolvable loop. I've talked with the highest level person I can get to who tells me that this problem is unique to ** and that others are in the same dilemma.

I HATE Express Scripts!! I don't want to send my maintenance pills to them... They don't see the other meds that I occasionally get prescribed, they don't see my face, they don't know me, they haven't been helping me for years. They don't know a single thing about my lifestyle to watch out for. Even something as simple as birth control pills.. this is supposed to be covered 100% BY LAW. Well if I don't go get a new prescription for 90 days and fill out 2 pages of paperwork and send it to them I pay 100% of the cost. WHY is this allowed!?!?! This isn't supposed to be legal?! I pay thousands a year in insurance premiums, work for an insurance company and they chose these morons. I hate them!! We all deserve better. We deserve the power of choice and the ability to choose to SEE the person giving us our medicine. This company needs shut down.

Company switched to express scripts January 2015 at. I called gave all information needed including copay assistance program information and was told it would be taken care of and that I would get a call back confirming the change and that the copay program will be adjusted to the billing. No call I assumed everything was taken care of. But made a call today and it's still not handled. Was on the phone for 2 hrs and was later told that they do not take copay assistance program and for the entire conversation they kept apologizing which pissed me off more. And can't refill until the bill is paid. I wish I can get out of this plan with this company and just go through a regular pharmacy. Not worth the hassle.

I was due for a renewal for my script on 3/28/15. Instead EP clanged the renewal date to 4/28. When I realized what was going on I called. By the time I got through to a human they admitted it was a "glitch" in their system and would send it out. However they would not overnight it unless I paid for it even though it was their error. Now I am completely out of the medication and attempts to get a partial amount filled have met with the insurance denying to cover it. This is the worst of several issues I have with EXPRESS SCRIPTS. I could write a book.

I've dealt with this unethical and incompetent company for nearly six years through no choice of my own. They have insinuated themselves upon society via employers as "prescription insurance" and then decrease "coverage benefits" if you do not exclusively use them. The problem with using them has been that, in my experience, it takes 3-6 weeks to get a medication to me, and can easily take much longer. They are often unable to fill certain mg or mcg doses and then refuse to fulfill the script until I contact (pester, yet again) my doctor's office. It seems like they could contact the clinic since it is their issue. Their reps on the phone often lack the cognitive abilities to comprehend the problem much less being able to make the mental leap to fix the problem. Where do they find these losers?

I am mandated by my employer to use them for long term medications. I submitted a refill request about 10 days ago. The website showed it being filled and due for shipping on 4/21. Today I received an email from them saying a prescription had been received and was being processed for a totally different cholesterol medication. I clicked on it for details and it showed it had been ordered by my primary. When I contacted my primary's office they told me that ** was no longer covered on my insurance. I never received any notification from Express Scripts about this. So now I am without cholesterol medicine until the new prescription arrives which will probably be another week. If I ask my primary for an interim prescription that I can get filled at a local pharmacy, Express Scripts will reject it and I will have to pay for the interim prescription.

Not a single person I have talked to from this company has told me the same thing. Every single time it is a slightly different problem why I can't get my medication. They have messed up my script several times, messed up my prior authorization countless times, and I am once again trying to get another authorization because the person who faxed the last one put the wrong amount.

I have spent an unbelievable amount of time trying to refill a prescription for my son. His pediatrician has faxed over the information twice. Today, I received an approval for the medication for my HUSBAND. The representative (**) that I spent time speaking with last week for an hour could not have sounded more bored or condescending and definitely not helpful. Since I received an approval for my husband and not my son, he is also incompetent and I am writing this waiting to speak to another "supervisor".

I have been enjoying the best Medicare Advantage plan ever with Altius (A Coventry company now Aetna controlled) with just as pleasurable pharmaceutical supplier (Medco). As soon as Express-Scripts bought out & took over Medco, prescriptions & medications became a nightmare (horror)! Since day 1, they have had trouble getting my prescriptions & Doctors right-sending refill requests to the wrong (or non-existent Doctors) then writing me to tell me a prescription could not be refilled because the (wrong) Doctor didn't respond. They changed the Formulatory for 2015 so my Physician changed/replaced my prescriptions to be within the formulatory. Express-Scripts denied the replacements stating they were non-formulatory (although listed in it).

I've run out of meds countless times. For a week or more at a time usually causing health repercussions and or withdraws. All the stuff in previous comments is TRUE. They are uncooperative, unreasonable, hateful, rude, insulting, and refuse to do anything to fix my issues despite their always being at fault. The best answer you can get no matter who you talk to, is to call your Dr. A and get a 2 week subscription to take to a pharmacy, where you get charged the full deductible as the 3 month's worth, then you get charged for it again when they finally do ship which is most always after that 2 weeks is gone so they can double charge. With class 2 drugs it's even worse. I have to drive 40 miles each way to his office to pick it up in person and again they will override the Dr's subscription/orders.

Doctor sent in refill request on Monday morning. It is now Thursday night and it still hasn't shipped. My current supply runs out Tuesday... Thank you in advancing for messing my whole system up! When I inquired about my request they said it will ship by Friday. I'm going to find other options...

I was told that I owe this company money, $450, and that they would not send me any of my medication until I paid this amount. I spoke to several people from both Express Scripts and the previous company and was told "I do not know where the money is coming from because I cannot find it." I was then told "I am just going to write it off and it will be off your account." That was in January and well I just got a bill that I am refusing to pay because I was told that it was "written off." I am not using this company anymore due to their negligence.

Express Scripts is the prescription company that our insurance, Blue Cross, is now using. Unfortunately I would rather pay cash or go off of my medication completely before ever using their services again. I tried them once despite the poor reviews to give them the benefit of the doubt but it was a nightmare. Months of endless phone calls, emails, unreturned calls, inaccurate information and incompetency on their part and they still never got my prescription right. I truly do not see how a company like Blue Cross can continue to partner with Express Scripts when clearly they are inept.

My doctor inadvertently electronically sent the wrong prescription to Express Scripts for a medication I no longer take. I did not catch this until after shipment. Now they refuse to credit my HSA back for the cost for a useless to me drug.

Express Scripts doesn't even deserve 1 star in my opinion, but I had to give it to them in order to warn others! I have been on ** tablet for a few years plus, and I have been with this same insurance company ever since the very first prescription. I went Friday to my local pharmacy to get it filled and was informed that my doctors office didn't send in a PA for it. I have NEVER heard them say one word about needing a PA any other time I've ever had it filled. Get back home and call my doctors office and they had already requested the PA from them so she had already sent it. Was told to call the pharmacy Monday to tell them to try again.

I submitted my son's Dr. a request for my son's medicine thru express scripts as he runs low. I call to check my status and to my surprise, they didn't receive it. It took 2 days for a resolution even with their pharmacist. My son was hardly breathing and needed 2 of his medicine for his nebulizer and they only authorized one of them after they said that they would and even waive the fees for my mail in. They are horrible people, inconsiderate and mess with people's lives and health. What if my son died because of their carelessness? They don't care about people, only enforcing you to have horrible services thru. In addition, they blocked my birth control, would not allow 1 more so I can at least get the form to my Dr. and I ended up pregnant. They shouldn't be in service. Will they pay for my medical services, for my child pregnancy? What about my son? He is still very sick from asthma and they still will not allow me to get all his medicine.

I have been forced to use Medco/Express Scripts as required by my insurance for years. First off, the website bogs down frequently, and online support is nonexistent. If I submit a question about a problem, the answer is completely unrelated to the question. Next, if they choose to not fill either my request or something my doctor sends to them (which is often), they give no notice whatsoever. They simply "cancel" the order. I have spoken to them repeatedly requesting they at least let me know the request can't be processed, and they assure me they have fixed whatever setting is amiss, but the problem continues. They deny prescriptions because the prescriber wrote for tablet of a med, but only capsules are on the formulary.

My copay with medical mutual doubles for all prescriptions at the fourth fill in local pharmacies, so I had to go through express scripts mail order following my third fill at the pharmacy. I had my prescriptions sent electronically by my doctors WEEKS in advance to ensure they would be at least mailed to me to arrive on time when I ran out of the medication.

Three weeks after my prescription was called in it's still being processed. After speaking with the supervisor "Angela" my concerns were met with rudeness and ill manner. The call center representatives are ignorant about medications and have no idea the importance of injectable medications (I guess that is why they just answer the phone). Accredo needs to have at least one knowledgeable person working in the call center.

I have waited a month for my prescription to be filled through Express Scripts but a delay in the St. Louis Pharmacy has prevented fulfillment of my order. I have called daily to find out what the problem is but each time I speak to a supervisor, they are unaware of a problem. Each person says they will report my issue to the back office but it has not changed the problem with my order. I canceled all but one prescription and transferred them to Walgreens where they were filled within hours using the W card. However, one prescription is too expensive, therefore I am stuck with waiting on Express Scripts to ship my order. As of today, there is yet another 4 day delay without explanation. I have been told I am the only one experiencing this problem since no one else has contacted them. I do not recommend using Express Scripts but I am stuck with them and must wait until Friday to request an emergency supply. I don't even know what to do.

I called for a quote on ** from Express Scripts. I was told that the price was 33.44 for a month's supply o f**. I ordered this prescription and when it arrived they did not charge my account for 91.56 but 125.00. Oh, they misquoted the price and it was just an estimate!!!! They did say they would make an adjustment on this order, but the future orders would be charged at the higher rate. The person I spoke with said they can change their prices without informing the consumer. I have canceled my order. I think they should have made good on the price quote until the prescription ran out. Way to go Express Scripts - what bad customer service you have and dishonest customer service.

New York State Epic plan is paying Express Scripts 36.94 a month to help me pay my monthly premiums. Express Scripts insists that they have no record of these payments and that I should continue to pay the full Premium amount. Epic has contacted them numerous times, but Express Scripts insists they are still investigating. I am a senior citizen on Social Security. I am being ripped off big time by Express Scripts!

Transferred over to them to try 'mail order convenience'. Nothing has been convenient about this experience. I registered my credit card information, mailing address, etc. with them prior to having my prescriptions transferred over on my next doctor visit. The doctor transferred everything over to them, and now I am in customer service hell. They canceled the prescriptions for delivery. Contacted customer service. They said it was cancelled because I didn't provide payment information. Showed them I had already registered the information. Got a response back that they needed the shipping address. Went over with them the information again that was already set up in my account.

I'll try to keep this brief, but here are some problems I had in the past. Keep in mind I am primarily an online consumer: On numerous occasions I have had difficulty with this company filling my prescriptions correctly. If you're not really careful about watching what you're doing online they will populate the auto-refill check box on new prescriptions unless you uncheck it. In my research I have found their generic prices are excessive when you can get the items cheaper elsewhere. Most recently I left my employer and I will be going on COBRA, but in the meantime they have wiped my prescription history clean. When I log in there is no history of my prescriptions whatsoever so I have no idea what was left regarding refills, etc. Why would they do this? They should have simply cut off my ability to refill a prescription but still give me access to my history and ability to transfer my prescriptions.

My provider or doctor submitted four prescriptions to Express Scripts. One week later Express Scripts notified me that they were processing my order. Two weeks later (no notification) I checked on the status. And the status was that the prescriptions could not be filled...because the prescriptions needed authorization from my provider or doctor. This order was sent in by my provider and authorization provided. This has happened to me numerous times. When ordering prescriptions from Express Scripts it takes on average a month to get them. But what are you to expect? They are a Federal Government entity. My recommendation to anyone that uses Express Scripts "Don't". They are bureaucratic and inefficient.

I use Express Scripts for my daily-use medicine needs and I spend a lot of time trying to get my orders straight and sent out in time. My doctor's office recently called in a script that should have been designated as 90 day but Express Scripts took it as 30 day. So, instead of paying $100 for 90 day's worth of a drug I take daily, I paid $100 for just 30 day's worth. Also, every time a doctor calls in a new prescription for me, I have to call Express Scripts to verify my address. I have lived in the same house for 21 years so it is not a matter of my doctors submitting an address that's different than the one on file at Express Scripts. If I don't call Express Scripts within two days of their message, they don't fill the script.

I have been getting my prescriptions from my local pharmacy walgreens. I received an email from express scripts saying that I need to start ordering from them or I will have to pay full retail price for my meds. So I decide to call the customer service and ask about the email and she said thats right, they will not longer cover my meds if I didnt order from them.

Medications take 5 days or more for delivery via US Post office (enough said). When I call them because my package has not arrived after 7 days, I am told to call the post office and give them the 15 digit tracking number... Express Scripts NEVER OFFERS TO DO THAT FOR YOU LIKE MOST COMPANIES. So, the package is lost. Now what? Your 90 days script has been filled. It cannot be refilled. You have to file a claim/fine - BUT HOW DO I GET MY MEDS. I had to call my dr. who wrote me a 30 day supply until this could get straightened out. DO NOT DEAL WITH THIS COMPANY. Insist your prescriptions get filled locally!!!

I have taken bioIdentical hormones for years compounded to my need at the local pharmacy. Express Scripts decided they would no longer cover after all these years of safe use.

If you have another option for a pharmacy besides Express Scripts please use them because Express Scripts is the absolute worst company. Poor service, poor processes, and fraudulent business practices. If I could give them 0 stars I would. I use Express Scripts because my employer's health plan requires me to. There have been numerous mistakes by Express Scripts in the 5 months I have dealt with them in addition to their poor customer service such as: Contacting my doctor's office by fax, not getting a response (because the # they were faxing to was not a fax line but a phone line) so put my heart medication on hold without calling me. Their response was "Well we're a big company."

Tried to give 0 stars, but it wouldn't let me! I'd give negative stars if that were an option! Whether it was my husband's place of employment or their insurance provider, I do not know - but someone has made this our ONLY, that's right - our ONLY option for our maintenance medications. I just got off the phone with these morons, after speaking to 4 people and being on the phone for a total of an hour - nothing was done. Of course nothing was done.

I've had to "take myself off" of two medications for which I had doctor's prescriptions because I could not obtain them with any regularity from Express Scripts. One is a class of drug that requires paper-written scripts. The doctor sent the script to them and they lost the first one. The second one was inexplicably sent back to the doctor, for no reason that could be identified. The third script was filled after a long delay and then was sent to the wrong address: this after going thru an "address verification" process no less than six times on the phone with this company. They then filled this script a year later, with no provocation and sent it again, to the wrong address. I was just forced to pay the co-pay on that even though I didn't order it and never received it. Larry, Mo and Curly could be running this company at a higher level. These people make the post office look like NASA.

Escript doubled the cost of my insulin at the retail level where coupons are permitted making my insulin more affordable. Thus they then now me accept mail order with their own pharmacy for 90 days and the will not honor manufacturer coupons. I cannot afford 90 day supplies of the insulin and without the coupon it is so expensive. My doctor helps occasionally with samples of ** and **. Escripts makes it so hard to stay on medication.

My prior employer used Express Scripts for filling prescriptions. I scheduled an auto delivery every 90 days for my medication which upon arriving I would pay the enclosed invoice. September 2014 according to Express Scripts and USPS my filled prescription was sent via USPS and tracked as having been delivered - although I never received the package. One might think that this is a USPS issue and Express Scripts, however, Express Scripts has passed my balance for the non-received prescription medication on to their collection service Transworld Systems.

US military requires Express Scripts mail order. Having diabetes I require Lancets. Checking prices: Wal-Mart $898 over the counter, Express Scripts $1600, military paying $2600 a total of $4200. How can military health care stay under control when they keep overcharging? Not sure if other supplies are being overbilled also. Express Scripts reply that way it is. HELP. THANK YOU.

I recently switched my health insurance to my husband's coverage as he got a new job with much better coverage than mine. My previous coverage also used Express Scripts. I called and asked that my old mail order scripts which still have refills be transferred to my new ID number so I could refill them. One is for asthma, the other for chronic migraine. They first could not do anything without me calling. What exactly is the point of "secure messages" again?? I called them and they said they would be happy to switch them from one ID to the new one. Seems simple enough. Right? WRONG. I checked yesterday and they removed the meds from my old ID, which is active until 3/31, but they were nowhere to be found on the new ID.

This is by far the worst mail order pharmacy company I have ever dealt with. The level of incompetence that I experienced recently trying to have my wife's insulin Rxs filled was beyond belief. There is more to the story than I am able to note here but prescriptions that were confirmed as received by ES on 3/23/15 have not yet been delivered. The Express Scripts reps are poorly trained. They are not equipped to handle any inquiry that is "outside the box." Each time I called I had to request to speak with a supervisor. The supervisors were more helpful but the fact that I had to call back repeatedly led me to believe that they are also not held to a high standard of customer satisfaction. The time and energy that I have spent trying to fill 2 Rxs is totally unacceptable.

It has been almost an entire year now and Express Scripts STILL has not been able to get my prescription right. The way my birth control pills are prescribed, a 3 month supply is 4 packs of pills, not 3 packs. Every time I call them, I get a different answer from every single person I talk to. Apparently no one knows what the heck they are talking about. And every person tells you the last person you talked to gave you the wrong information. OH MY G. I am beyond frustrated with these people. I have followed every single instruction they have given me but my prescription is still sent to me wrong wrong WRONG! WHAT do I have to do???? Why is this so hard??

I had medication to order for a surgery I had done. I have a primary insurance and a secondary insurance. When I called my secondary insurance pharmacy (Express Scripts) they had told me that I had to first order and pay the copay for the prescriptions through my primary pharmacy and then I can get reimbursement from them (Express Scripts). When I filed for the reimbursement it is getting denied saying I didn't have coordination of benefits! I have had their second insurance for the past three years and my secondary are the ones that paid for the surgery!!!!!! I left two messages for ** a week ago along with multiple other people and no one has ever got back to me. The union member that handles issues like this says there was no reason for them to deny my benefits and that everything for this particular surgery would be covered!!!

My husband is dying of cancer and requires a series of meds in order to sustain what's left of his life and to keep him comfortable. My wish would be that these days would be peaceful for him but instead he has to endure the aggravation of spending hours a week on the phone with Express Scripts in order to straighten out his prescription orders. Each week, there is a brand new excuse for their oversight; "we didn't get the script" or "we had a question" or "there was an issue with the billing".... Do these people understand how to be proactive and run operations based off of the demand for the products they vow to provide??? NO, they do not.

I only gave them one star as I could not give them negative stars. I have been forced for many years to endure the lack of care and concern that Express Scripts should be giving and promises its patients with both its normal pharmacy and its specialty pharmacy Accredo, which has had multiple names over the years. I have lived with a chronic debilitating illness for more than 15 years. I would tell everyone else with those types of issues to run - don't walk away from Express Scripts. I have been sent incorrect meds that needed mixing and incorrect mixing agents and instructions that had I not had the home nurse that I had, would have killed me. They repeatedly missed shipping deadlines for my home nursing care. Thankfully, my nurse worked for Walgreens Option Care and was able to get what was needed in a timely manner to still perform my needed medical assistance.

I called today to refill my prescription. I had to jump through hoops to get this medication authorized. I was given a hard time by customer service. The person kept insisting I needed an authorization. Then they wanted to give me a different drug. Do the people trying to change medications have a medical degree?

I wish I read some of these reviews prior to deciding on "saving money" and filling my prescriptions through Express Scripts. I'm not going to go on and on about my experience - you can read the other 900+ reviews for that. I completely regret my decision of filling my prescription through them. Unless you like getting frustrated, annoyed and being without your medication, I'd STAY AWAY.

I take six prescriptions daily. Express Scripts stated that there would be no interruption in my medications as I absolutely cannot go without them. Then, this doctor didn't approve this in a timely way and that doctor didn't do that in another timely way and there was a billing issue they forgot to call me about that prevented my medications from shipping. When I finally had to go to the local pharmacy to get refills, it was a huge mess because Express Scripts had taken over the prescriptions.

Express scripts seems to be building itself in a single source for meds. Someone in DC agreed that military retirees shouldn’t have the right to choose their own sources for meds. I can either pay for my ** myself or I can submit to the express scripts program. Not much of a choice when you use ** once a week at a cost of $7500 a month. I just to spread the word yes I do have a choice. I can choose not to take **. I just want to take a min to thank the people who made this decision possible. I will suffer quite a bit and my family will suffer too. Thanks for another great decision from the folks in DC.

If I could give zero stars, I would. I spent over 40 minutes, mostly on hold, trying to resolve this matter. I submitted my refill online. I was given a ship date. I didn't receive the order. I take this fairly common drug everyday. I am now running out. I look online, they changed the ship date. It does not ship for another 3 days. Why does it take nearly 2 weeks to refill a very common drug? I tried to get the representative and then manager to ship it today or tomorrow (Monday). They kept repeating this script about internal and external issues causing a delay. What utter BS. Their solution, call your doctor and have an emergency 5-day refill, go to the pharmacy, and await their shipment (and I suppose hope that they do not change the ship date).

My husband works for Cargill, and Blue Cross is our insurance carrier. They both have partnered with Express Scripts for prescriptions. They are grossly overcharging for generic prescriptions. A typical $4 prescription, I was charged $60 for. Another prescription that I would pay only $50 out of pocket with no insurance, they charged $195. How are they getting away with this? Why do we pay for insurance to be taken advantage of for prescriptions? I will be contacting Blue Cross, the corporate headquarters of Cargill and also with my attorney general's office to see if anything can be done. Is there any advice you can offer?

Since Express Scripts took over processing of all prescriptions for Priority health as of January 1, 2015, we have had nothing but trouble. I have had to make many, many calls to get my meds straightened out. Currently I am having a problem with a medication that I have been taking for 15 years. My husband went to pick it up at CVS, and it suddenly required "prior authorization". This medication is for pain (4 ruptured discs, spinal stenosis, peripheral neuropathy, and sciatica) and causes withdrawal symptoms if it is not taken. I am now on day 3 without it and am stuck in my recliner in pain. If I had any power in this, Express Scripts and Priority Health would be history. Unfortunately, it is an employer plan, so we have no choice. Horrible, horrible company to deal with.

When I signed up formulary included my drugs! That was in Nov/Dec. Turns out they revise their formulary in JANUARY so all information they gave me in December was not the case in January! This in my opinion is FRAUD. I will be reporting it as such.

I was just over charged $400 by Express Scripts for a 90-day prescription of Nadolol. Shame on me for trying to use the insurance that I am forced to pay for through my employer. Express Scripts charged my account $467.34 for a 90-day supply of Nadolol. Walmart's price for this same medication, dose and quantity ~$27.... How can Express Scripts do this???? My employer is "self insured" so who gets the the $400 overcharge? My employer?? Or Express Scripts?? I also recently had to fill a prescription for 7.5 mg of Meloxicam. Express Scripts refused to fill the prescription as written. Express Scripts claimed that I could only get 1/2 the prescription quantity... I had the pharmacy fill the prescription "out of network" so that I could follow by Dr.'s directions. The cost was $8 out of network..... Is there legal recourse for this??

I have been trying to get my prescription filled for 2 and 1/2 months. Every time I call I get a different answer. I think you guys need to get your head out of your ass. I have called at least 15 times and my doctor 5 times.

I contacted Express Scripts for a refill on my ** in February. They talked me in to an “automatic" refill, giving them my Visa so there would be "no delays in receiving medications". So apparently they charged my account/prescription coverage on February 26th 2015. March 7th they left a message on my phone that "so sorry - there will be a delay in shipping your prescriptions". That was a Saturday night. On Monday the 9th I ran out of medication.

I was solicited by EXPRESS SCRIPTS numerous time and finally agreed to use them as a prescription delivery service. I was called on 1/31/2015 by express scripts to change over my prescriptions to the prescription delivery service. I get a letter in the mail from them to switch over about once a month, and get calls every couple of months. I always hang up when they call. This time UNFORTUNATELY, I talked to a representative who provided me with the most complete inaccurate information possible.