Express Scripts Reviews

This company has been stalling for more than a month on paying for a prescribed medication, saying that it requires pre-authorization. My doctor submitted the required paperwork for the preauthorization more than a month ago, the day after it was prescribed, and has also called the 800 number they keep giving me three times. My pharmacist also called twice, and I called twice... and they still claim that the preauthorization is "in process." Meanwhile, my treatment has been delayed by a full month. It is their responsibility to cover the cost of this medication, and they refuse... not by denying coverage, just by delaying and deferring and refusing to act. I am furious. This should be illegal.

Express Scripts blocked my doctor’s prescription the evening before going out of town and had to be outside on a roof for 3 days in the middle of allergy season. (I would like to put them through the same agony; it would be my pleasure.) It is now a week later and they are still blocking my prescription and my doctors’ offices attempts to obtain this "prior authorization" again after they gave me a prescription. It appears this company’s sole function is to block, impede and prevent patients from receiving their prescriptions to increase profit to Blue Cross and themselves. It is interesting to note that all the representatives and supervisors agreed that the prior authorization process "does not work". That is probably precisely why they are doing it.

I would have felt better if Express Scripts just told me they weren't going to do anything to help me today. Instead, I spent my entire day off running back and forth from the pharmacy to my doctor trying to authorize something that would never get me anywhere. I tried to pick up the same prescription that I have been taking for years and it wouldn't go through due to a lack of pre-authorization. Long story short, after my doctor called and faxed them, they still didn't get one? I called their member service line three different times today and got three different stories.

I ordered medicine by mail order from Express Scripts. In changing my billing address and shipping address, they failed to change the shipping address (when I asked them to) and the medicine was shipped and then returned back to the company. I was still charged for the medicine. The company said that they would order this medicine again, I agreed. They promised to expedite the order but said that the order to expedite was cancelled. It has been a month and I still have not received the medicine.

I recently relocated and wanted to make sure I had all my important medication refilled before switching to my new insurance. I called in person to make sure the refill was processed and guess what? They never sent my blood pressure medicine. This was one of three medicines processed on that day. I called to inquire and was told that the order was never placed; the only thing that was done was to remove it from automatic refill service. I was told that they can't order it now, since my insurance expired. My new insurance card is due in a few days, but now I will have to make an appointment with a new doctor and get a new prescription. Meanwhile I am not taking the medicine that is very crucial in my health state. I am very, very angry and disappointed that not only did it take about 20 minutes on the phone to actually get the prescription refilled, it was screwed up and never ordered. How incompetent!

My daughter is 11 yrs. old and has been Type1 Diabetic since 5 yrs. of age. We get her 90-day supply as always (**) at $75 each ($150 together) - not too bad for us. But as soon as Medco changed to Express Scripts, the prescripts went up to $165 for 1 and $445 for the other ($610 together). Somehow, everything changed too. Now we have a $1k dollar out of pocket and they say my company changed the plan(?). I called headquarters of the company I work for (which is a very reputable company) and not 1 thing has changed - we have an advocacy dept. I had them contact ES about this (Advocacy told them that nothing had changed).

I have a very simple situation. I receive medicines at home, and my daughter receives medicines at her apartment while she is away at college. Due to their incompetence, Express Scripts cannot figure this out. They send my medicines to my daughter’s apartment even though I have never changed my address. Then they promise to fix their error, and they do it again! Then I called, and they promised me that they would immediately send the refill to my proper address and that it would arrive in the next day or two. It has been 2 weeks. I went online to find out what happened and their website is down, again. Please give me back Medco! At least they were competent. Even better, let me go to my local Rite Aid where the pharmacist knows me by name instead of forcing me to get my long term medicines through the mail. Now I am almost out, and I'll have to get an emergency supply from Rite Aid.

Dealing with Medco/Express Script (whatever the hell they want to call themselves) has been nothing but headache. They have given me such stress and anxiety about filling a prescription. They have also driven my doctor's office crazy because of their lack of common sense. They have a much of morons working there who can't answer a question. You speak to 90 different people and get 90 different answers. Twice already they have been so delayed with my medicine that I had to get a refill at a real pharmacy, and had to pay out of pocket. Then getting a check back from Medco is a whole other issue. I absolutely hate going through them and wish I could do something to not have to deal with them ever again.

I hate Express Scripts! I have ADHD and use a high dose med and I got my meds early from my doc because I had to leave town. So I mailed it in on April 25th; they received it and here it is May 1st and they still have not filled it. I called on the 27th and they told me that the pharmacist was out and they can't contact them so I had to call back Monday. I called on Monday and they said they were sending it out for overnight; it should be here but to call back and make sure. My husband called back on Tuesday and they still had not shipped it and it wasn't even filled. So then, they promised it would be here today. My husband called to make sure and guess what? They couldn't find it. Then they found it and said that it wasn't filled. My husband got transferred and the next person said it was being filled and it should get sent tomorrow - I'm leaving town!

I was forced by my company to use this terrible service for the last two years. I was extremely skeptical of using a mail order service. Well, for the first 18 months, things actually went okay. They filled both of my two daily prescriptions without real issue then the fun began. In February, my doctor called in two 90-day renewals. What I received was the 90-day for one and only a 60-day for the other. Since the 60-day was for a controlled substance, I figured maybe that was all they were allowed to send. I was also due a follow up with my doctor. I went to my doctor in mid April and had a med checkup. She renewed both prescriptions for one-year worth of refills and told me they would fax over the necessary script to Medco.

I have been forced for the past six months through my United Health Care Plan to start using this mail order service. After the first order, which when it arrived after 18 days, I started looking into the subpar generic they sent me. It turned out that company that made the drug was in Mexico and was out of business. While the rude manager rep at Scripts tried to convince me that it was all good, she looked it up also on the internet, at the same time I was. We read it together. The factory had been closed for making fake pills without the required medicine in them and all batch numbers were illegal to sell in the US and had been recalled.

In March 2013, I sent Express Scripts a refill from my doctor. Several weeks went by and I received a phone call (partial message left). They were unable to find the prescription. About a week later, I got the original prescription returned back to me. In the meantime, I called my doctor on April 12, 2013 and told him what was going on. They called and submitted the prescription in over the internet. This morning, I checked the status of those prescriptions and they still were not processed. I called Bethany at Express Scripts and was told that the doctor has cancelled the order. Why would the doctor cancel an order that they were calling in to refill? So here I am without my meds for over a month now. I am glad that these meds were not to treat a life-threatening problem. Since this company has taken over Medco, service has gone downhill.

My girlfriend was forced to use Express Scripts from this horrible company. She and I filled out the mail order form and made sure everything was correct. A month went by and she didn't receive anything. She called and they confirmed that they sent it to the wrong address; instead of 397 Street Name, they sent it to 379 Street Name. The representative told her that they would send a replacement. Another 2 weeks went by and nothing. She called again and she was told that she needed to speak with the supervisor that she had talked to prior to that phone call. That supervisor never called back.

Okay, my insurance forced me to go to mail order versus pharmacy to pick up my husband's meds. I can't think of all the issues I have had but all I try to do is fill my husband's diabetes medication prior to him running out. Each and every time, I give them at least one month prior to him running out and they always give me the runaround why it was not sent; from they never received the refill request to it being on hold. I hate Express Scripts with every fiber of my bones. Every month, I am forced to pay cash price of $500 for his necessary insulin!

I needed to change my prescription from retail to home delivery for insurance coverage with Express Scripts. I contacted Express Scripts the week of 11 March 2013 and they offered to contact my doctor to get the prescription converted to their system. Two weeks later, I called back and they first denied any record of the prescription. I then got a manager on the line, Erica **, and she said the prescription was in their system, she could see it, and they would send it out to me and she would follow it.

I have been on the same prescription for over 3 years. Suddenly, I must seek prior authorization for it. I get it after fighting multiple times on different dates. My wife finally spoke to someone who we thought actually knew what she was doing. She gave us her name (Leslie and her extension in Prior Authorization **). Last month, I went to pick up the Rx with no problems as well as the month before. We thought, "Problem solved finally!" I just took the same Rx to the pharmacy and lo and behold, Express Scripts refuses to authorize filling it.

After reading the reviews on here, I feel that WOW, I am not the only person who has dealt with them in a bad way. Blue Cross has been amazingly helpful with this, but unfortunately with my plan, I have to switch to them. My first experience was when I switched all my family's prescriptions to them from CVS who we went to for years and they told me all the wonderful things - Oh, 90 days, cheap, etc. I was happy. They quoted one of my husband's scripts at $28.07. Then I called a couple of days later to check on it all and they said they shipped his prescription and it was going to be $150!

I was employed for over 10 years through many takeovers. In all of those years, I did not have any warnings or bad reviews. When Medco purchased our company within a 2-year period, my department was given a new department head - who had no idea what our department did. All of a sudden, the whole department was getting nothing but grief from her. She had the manager in her pocket, and she did all of the dirty work. Long story short, as one of the oldest and higher paid employees, I was let go. I know for a fact ESI sent the word down before the merger was complete. Medco had to "clean house" and let go of the higher paid employees. All I can say is after all those years with many awards and great reviews, I wouldn't trust these companies to fill my dog's prescriptions. Very underhanded management, all that matters is how much money they can make. Another case of it's who you know, not what you know.

Ever since they took over/changed from Medco, the service for refills has been terrible. Medco used to contact the doctor for refills and there were no problems. Express Scripts "says" it is contacting, but every single time, they claim that the doctor was non-responsive and then they just drop it. This has happened on my account, my husband's, and my mom's account. I find it hard to believe that all of our various doctors are not following up on the prescription renewal requests.

My wife and I both take the same Rx. When I noticed Express Scripts had charged me $48.00 for 30 pills and had charged my wife $48.00 for 90 pills, I thought it must be a mistake. I called them and was told, "No, it is the same price if you get 30, 60 or 90 pills. So you should have your doctor change the Rx. Too bad." I have to wonder how many elder people know this. I suggest everyone to check on their prescriptions.

My university health plan recently incorporated Express Scripts. Since then I have been constantly bombarded with mail wanting me to drop my CVS pharmacy and go with ES. One request after the other. The CVS is local, competent and helps out if a refill authorization does not come from the doctor in time. For this, I pay $8 for most prescriptions rather than get them free - a small price to pay for that convenience. Now the CVS pharmacist tells me that ES will not authorize a doctor's refill for Hydrochlorothiazide - no reason given at all.

Worst experience ever. I have been receiving the same medication for 8 years. I got them to fill my prescription twice - not too much hassle. Now I need a refill and require a new prescription. No big deal, mailed it in. Two weeks later, it never even happened. Now I am running out of meds, so back to the doctor to have them fax it in. Five days later I went online to check up on the order and amazing! It has disappeared into a black hole in outer space. Now I'm losing my temper! Next step is the doctor faxing it again. Amazing, now they have it. I'm so relieved.

Why are we forced to buy our prescriptions from one company? And not just with my insurance but with everyone you talk to. Look at the total of the money they spend on lobbying. My brother is a pharmacist and he said the public is being scammed into buying from this company that provides terrible impersonal service, higher prices than our old prescription plan, inferior medicine, and putting small pharmacies out of business! I received my medicine yesterday which is supposed to be kept under 60 degrees. We live in the desert area and the medicine was in a hot mail truck all day. None of my medicines work like they did when I purchased from Rite-Aid. Look up the mfg. pharmacy on the label. It's different with each prescription. Look up the mfg. on the internet and see how many violations they have. Talk about a communist state of affairs. We need to protest our complaints with Medco to our insurance companies, but unfortunately, they are all in bed together so good luck.

I've read many reviews here with the same complaints but I'll add my two cents' worth. I requested a refill that needed doctor's approval but they also shipped two other medications. One medication they sent I don't even take and the other I don't need for a few months. I was expecting $25 to come out of my checking account but with the other prescriptions, they deducted $125. I was told by customer service that my physician had sent in these prescriptions and by law they have to ship them. If their charges hadn't cleared my bank, they sure wouldn't have shipped them, law or no law!

I have never experienced such a disorganized company in my life. I have prescriptions with Express Scripts, but our company had new cards issued in January which show Medco (who apparently were purchased by Express Scripts). All of our prescriptions were supposed to have been automatically transferred. After many phone calls, we managed to get my husband’s prescriptions but not mine. It is now April and I am running out of my asthma medications. I have actually cut back on my dosage trying to make them last because I cannot get Express Scripts to send me refills.

This company goes out of their way to make it difficult to get a prescription filled. They have very poor customer service and could care less about their customers.

I get several medications each month from Express Scripts. And I have one delivered overnight because they have a problem almost monthly with getting me the medication in a timely manner. This month, I have been given different excuses as well as different delivery times; but still I have not received the medication. I save the post marking every month, and it is now 35 days since my last delivery. Perhaps Express Scripts are unaware of the necessity, and possible or even probable harm not taking these medications daily could cause. Besides the effect of not having the medicine to treat one’s illness, there are also the biological happenings which can cause withdrawal from many medicines. This is inexcusable from a pharmacy that should be well aware of the consequences of not filling medications, and delivering the said medications in at least 30 day intervals and not 40 day ones. They are pathetic to put it mildly and highly unprofessional.

This company is a bunch of idiots. I cannot believe I even tried to use this company. I am a chronic pain patient with interstitial cystitis, a chronic bladder condition, and the pharmacy told me I do not fall under their chronic pain status. My doctor wrote me these scripts and has for years. My life is hell without them. I am not a junky that needs their fix. I cannot believe this. After I waited for 2 weeks, I finally got a call saying they need to send it back to me. Mice could do better working there than these damn people. I would love for these people to get my condition and then tell me I am not a pain patient. Just wrong. Do not use this company. My dad had to wait 6 weeks for his insulin. Really?

I have had acid reflux for 15 years. I have been taking Nexium for that time and it's not been working. Medco said that I can't get it from the pharmacy anymore. I have to get it from their mail order ($60 for a 60-day supply). Well my doctor switched me to Dexalent, which has been working like a charm. I was getting it from my local pharmacy for $25 for a 30-day supply. After my third refill, they said I would have to get it through them and do mail order. So I called them up and to my surprise, it was $100 for a 60-day supply.

Medco/Express Scripts/Wellpoint Pharmacy Management provided us vague and erroneous information over the phone and we ended up paying almost $400 in medications out of pocket because only now we find out that only a 30-day supply is covered under the plan, but our prescription was for 90 days. I wish they would have told us clearly over the phone when we called before purchasing the medications. We found out only later, in a second call when we tried to submit the reimbursement claim. Now Express Scripts is asking us to produce a tremendous amount of paperwork to file a claim ... that has to be sent via mail (forget email or web), and that then we will have to appeal, via mail of course (note that you cannot download the appeal form; you need to call in and specifically request it). Yet, they have a smartphone app for everything else.

I had six prescriptions to be refilled. After a week, I checked to find out they were being held because they needed to talk to my doctor. Supposedly they made numerous calls to him. After talking to him, he had not been contacted. The pharmacist said yesterday that they would send all but one and expedite them. I just found out that their idea of expedite is not to be shipped for another three days and they could not tell me why the one prescription was being held up. I guess if they keep you from getting cholesterol medication, they have a better chance of filling more prescriptions when your condition worsens down the road. Medco had its problems, but this company is the worst I have seen. I do not have any other choice but to use them.

Glad to see Express does not have a high rank on this website. I used to work for this organization and sheww. So grateful to be gone from there. Here is the new deal from what I understand. The associates are not allowed to tell a consumer "I am sorry." They have to say "I apologize." Saying I am sorry can lead to corrective action if their phone call, where that is stated, is actually listened too. This is what they call an SOS - a quality infraction. So many of these SOS can lead to termination. They are a real jewel of a company to work for. I would really like to see more consumers using alternative medication suppliers if possible.

My company's health insurance uses Express Scripts for our mail-order pharmacy. Prior to Express Scripts buying Medco, we had used Medco. Never had any problems with prescriptions or anything with Medco. But now that it has become Express Scripts, customer service and simple common sense have gone out the door. For example, I have been taking a brand name drug for the past 5 years - no generic had been available. In December, generics became available and Express Scripts sent me (without my request) a 90-day supply of the generic version despite still having a 30-day supply of the brand name.

I called last week about my prescriptions that I placed on March 8 and paid for on the computer. I received another prescription that I haven't run out of medication yet. I was told that I would have my prescription by Saturday. I called on Tuesday morning and was told the mail never entered the tracking info and I would get my prescriptions the next day overnight and wouldn't be charged for the prescriptions again. I got a call about 3PM saying there was a problem with my order and stayed on the phone. I got disconnected and had to call back. I was told then that I would have both prescriptions by Friday. I was also told that they would send me an email with tracking info. I ended up having to call back last night. I was told that I would have both medications by Thursday.

My prescriptions were off the feature. It was very difficult and time consuming to do, so I left some on the auto refill program. I should have taken them all off. One of the "features" of auto refills is that when the prescription is up, Express Scripts will fax a request to your doctor for a new prescription. It sounds good at first, but my doctor filled out the prescription for 1 month with 12 refills instead of 3 months with 4 refills. This cost me big money which I cannot afford. I had no idea what was going on until I received the "1 month" prescription in the mail. The bill for one month was almost exactly the same as it would have been for 3 months. If this had happened at my "real" pharmacy, I could have refused the order, had them contact the doctor to make the correction, and everyone would have been happy. I am not happy.

I am new to Express Scripts as my company changed to this "wonderful" new insurance policy, which now forces me to use Express Scripts and their preferred mail order service. I am a father of 3 young children, all under 5 years old, and a husband to a wife going through breast cancer treatment. Now you would think I would have had the issue with a breast cancer prescription, but that was not the case. Yes, they were very very difficult with my wife's meds and forced me to get a 90-day supply for something she would only need for a month at most. Yes, they charged me a great deal for each of these meds but that is really not my issue.

I take a specialty medicine, a biologic that is only filled through specialty pharmacies authorized by insurance carriers. My doctor contacted Anthem Blue Cross to have it filled, and they directed them to Express Scripts. Express Scripts told my doctor it was "not covered." I called Blue Anthem, and they confirmed this. This happened twice with two different employers carrying Anthem Blue Cross.

I worked there, let’s say for many years, a lot of them. I was let go for not saying please enough and the caller’s name, and well, for being too friendly and helpful as well. They said my calls were too long. Wow, I thought customer service was to help customer in one phone call, get the issue resolved or help them save money. Well, not at Medco and not at ESI who, by the way, is having long time Medco employees quit with compensation for awhile. Wow, they are hiring all temporary employees so expect things to get worse. I was thrown away like a piece of trash; it killed me to be fired. I liked my job except for the stupid rules like saying, “May I ask you a few questions?” We have to keep asking until the customer says yes. Wow, the customers know we have to ask questions.

It seems to be a common theme here. I was billed for a medication I did not ask for. In fact, I had previously called asking them not to send any medications to me unless I specifically asked for them. Today, they claim to have no record of my call, another common theme with this company. I am very upset, but feel I have nowhere to turn to because they run my employer’s prescription benefit plan. I filed a complaint with the BBB. Too bad a company like this is involved in health care.

I repeatedly experienced unreasonable barriers and delays in prescription fills and refills, especially for any controlled drugs. Communication is via an automated phone call that does not provide adequate explanation. The online website does not provide detailed explanation, even though I am logged in to my private portal. My physician office faxes the Rx using my barcoded fax form from BC/BS (anthem), but they are not knowledgeable about why the prescription cannot be completed. The customer service has gotten even worse since the merger between Medco and Express Scripts. The only recourse it seems is to pay for prescriptions out of pocket or complain so loudly to our insurance providers as a consumer group that enough pressure will be forced on Express Scripts to improve. No other online/mail order service company could ever survive with this level of service.

In December I had a new prescription from my doctor for a 90-day supply and 1 renewal. The manufacturer had a recall so Medco/Express Scripts took it upon themselves to rewrite the prescription for 30 days with no note or explanation. I didn't realize that I only got a 30-day supply in January until I got an email in February to renew. I called and spoke with customer service and that's when I found out about the recall and the change. I was never told that since the prescription was changed, I would need to have my doctor write a new prescription. In early March I realized that I was almost out of the medication and hadn't been notified that it was due for renewal. I went online and renewed. The next day I received an automated phone call saying that there was a problem and I would receive a letter in the mail. To this day, I haven't received a letter.

I just received a letter from Express Scripts stating that if I'm taking certain medications, I have to use their pharmacy or they won't cover it at all. Is this legal? I pay monthly for this coverage; they aren't doing me a favor. This is above and beyond their usual "use someone else for 3 months and the next month you have to start paying extra for not using us." I don't like buying my prescriptions 3 months at a time, I don't like having to wait for them to come through the mail, and I don't like getting a bottle of broken pills because of the way they were handled. I truly hate this company and would jump on board with a class action lawsuit against it in a heartbeat. It was bad enough when it was Medco; it has gotten worse since it became Express Scripts.

I had prostate cancer in April 2012. They denied one of the medications, which I had to cover out of my own pocket. I called them up and they told me my health care provider sets their policies. I found that strange, and called Blue Cross Anthem. They told me they don't set policies for Medco (now Express Scripts). So I had Blue Cross call them while I was talking to them and we had a 3-way conversation and caught the customer rep in a lie. The rep told me that I could appeal it. I couldn't because of the upcoming surgery.

My daughter uses a controlled substance. Express Scripts determined I should have enough to last until 3/12/13, and they would not be sending it until the 12th, but I was never notified. They said a form letter was sent out. Why would they take a prescription, for a child, not fill it, and not want to notify the parent that their child will run out of medication? I think stopping a child's controlled substance cold turkey is a really big deal. I have spoken to the pharmacist, and two supervisors.

I wouldn't be angry if I hadn't contacted Express Scripts prior to the shipment of my much needed medication to give them our winter address. Even after that effort, they shipped my medication to my home address. It has now traveled from MO to MN to WI to IA, back to TN and after 17 days, it is back in MN; our winter address is down on the Gulf Coast! This is not my first problem with delivery. Even when they ship the incorrect medication, I am forced to pay for it because they will not take anything back. In the interest of corporate profits, my health and welfare have been compromised too many times. I am now out of my medication, and I am unable to find out where the package is since it went back to Minnesota for the 2nd time.

My doctor ordered me a glucose meter when she should have ordered me test strips. The mail order pharmacy would not let me exchange or return the meter even though I did not open the box. It was only $55, but clearly the doctor and the pharmacy made me pay for their errors. Now, I have no test strips and no meds for my diabetes, high blood, or heart meds because my pharmacy account was frozen. I am afraid to order anything else through that doctor or that pharmacy because they may send me the wrong prescription and make me pay for it. No meds, no test strips... I don't know what to do.

Every time I try to refill my prescription, it says that I don't have money to fill it and demands me to give them my credit card information or set up auto-pay which I refuse to do either. So I transfer the amount I will owe from my bank account into Medco's account. Medco never shows the credit and won't fill the prescription until I call them.

My prescriptions never arrived. When I called, I was told that another package would be sent ASAP. What they didn't say was that I would be charged again and these meds are considered an early refill and are not a replacement for the ones that never arrived. I asked to speak to a supervisor the second time I called. The supervisor did speak English a little better but was extremely rude. Having recently moved, I now have to go out and find a doctor to prescribe me my medicines.

Since Medco has become Express Scripts, they have not had my prescription available for 120 days, claiming it was a supply issue. The issue I have is that I used to get a 90-day supply through Medco for $30. This same 90-day supply is $90 when I have to go through a local pharmacy and pay the retail price. What is odd about all this is that the company I have the insurance coverage through (now Express Scripts) has no supply, yet every local pharmacy where I must pay full retail does. This sounds like a greed issue, not a supply issue.

I used to have to get my specialty medication through Express Script's specialty pharmacy, CuraScript. They were horrible. Twice, they charged me an unauthorized $250 on my card because they forgot to use the copay assistance card which they had on file. They never tell you if there is a problem, ever. By deliberate lack of communication, they can delay patients their medications. Even more dismal is that they tell their shareholders that one of their problems is "patient adherence". That's a laugh because it's really hard to adhere to one's meds when the pharmacy we are forced to use (if we want to be covered) makes every effort to not send our meds on time. Please share your stories on the Facebook page so this company's shady dealings will finally see the light.

My doctor’s office faxed my form over on February 12th, and I hadn't heard anything, so I called on February 20th, and they hadn't received the form. I have now had my doctor’s office fax over the form 4 times, and yet I called again today, and they still don't have it. I am so incredibly frustrated because I know my doctor’s office is taking care of things on their end. Express Scripts sucks and I have no confidence that my order will be filled in time. I wish I could use another mail order company but this is my only choice through my insurance. Awful service, awful customer service, and completely non-responsive in terms of solving the problem or providing another solution.

On January 16, 2013, I took my mother to her doctor. He renewed two prescriptions that she uses for breathing treatments. Those prescriptions were sent to the company that has been processing those prescriptions for months. Medco (now Express Scripts) contacted the doctor's automated prescription line and pulled the prescriptions. They did their audit to the doctor's office to confirm the prescriptions. The doctor's office did not respond (no need to, they had been sent where they usually were).

Again, they lost my prescription. Again, it’s always somebody else’s fault. Again, I’m the one getting screwed because of their incompetence, or how ever the hell you spell it. They are worthless some bodies getting themselves a big ** kick back or screwing the right person. Either way it goes, no complaints get corrected, but they will still send you a bill in a heartbeat wanting payments.

Besides, being forced to order regular monthly medications (i.e. blood pressure and cholesterol meds), once being part of my company owned health insurance policy, which prescriptions are only offered through Medco, now part of the Express Scripts family. For going on two months now, I have had nothing but problem after problem trying to get these two medications filled from Express Scripts (ES). Luckily, they allow you up to three fills at a local brick and mortar pharmacy (in my case Rite Aid) before you are either forced to get your meds through the mail direct from ES or pay full-price/cash from the local pharmacy with no insurance coverage.

I was forced to change my prescriptions from CVS CareMark to Express Scripts when the company that controls my insurance changed to Anthem Blue Cross Blue Shield. From January 1, 2013, I have had nothing but issues with Express Scripts. The first issue was that they tried to override my doctor's prescription amount and cut each prescription by 50%. After battling with them, Express Scripts agreed to fill my meds as ordered by my doctor. This took a total of five weeks to get three of my four prescriptions. In the past two weeks, I have been lied to twice by their reps saying my critical headache meds would be expedited within hours and shipped overnight. They promised either FedEx or UPS would deliver but would not commit to one of the companies. So far, both promise dates have passed and my prescription is indicated as still being processed within their website. My only recourse is to replace Express Scripts with a local reputable company costing me even more money that I don't have!

Express Scripts has been filling my prescriptions for several years now, including a compounded medication. Recently, I requested they renew my compounded script as I was almost out of it. This is done online. A couple of weeks went by without any notification from E.S. I checked the status online and there was no indication of the request having been made. I made it a second time. Nearing the end of my compounded script, I followed up with my doctor. She had renewed the Rx on 2/1. By 2/6, I still hadn't heard from E.S. A check of the online status said that my Rx was being filled by the pharmacy.

I placed an order with Medco seven days ago. They have sent me several e-mails in that time saying that they could not get a hold of my physician to approve the order. I had tried to transfer my prescription from my retail pharmacy to Medcothe. Only reason I was doing this was because if I don't use Medco, the pharmacy charges me $200. Anyway, they wouldn't transfer the prescription and said they had to speak to my doctor to have her fax in a new one. When I called my doctor on Tuesday, her receptionist said they hadn't heard anything from Medco. Now today, I got another e-mail saying that they could not reach my doctor and they'd cancel the order by Tuesday if they couldn't get through.

Well, I have severe allergy issues so my doctor prescribed Nasonex. Well, there is a new policy that Medco started where it needs pre-authorization and/or they stopped covering it. It has been 3 days and I still haven't got my nasal spray. I pay insurance through my job and while I'm waiting on everyone to stop sitting on their butts, my condition is getting worse and it usually ends up turning into strep, bronchitis, ear infections, the whole works. I'm tired of jumping through hoops when I shouldn't have to. My work hours also makes it to where I have to find the scarce 24-hr pharmacies. So while I'm getting sicker, who's paying for my next doctor visit? Then are the meds when I'm sicker going to take this long to get too? Something needs to be done about these policies and pre-authorization isn't it!

I recently bought a policy with Express Scripts, had my doctor send my prescriptions, and Express scripts automatically mailed it to me. I was under the impression I could order at will and also view the cost of a particular drug, but they automatically sent the drug, which cost just shy of $500. I asked to return the drug for refund and to make a long story short, I was denied.

For years, ** was covered. As of 9 February 2013, it is rejected for coverage. ** is another that was turned down for coverage. ** was covered for $15 co-pay for a 90-day supply. Then, last year, the co-pay went to $30 for a 90-day supply. Today, 9 February 2013, the co-pay of $30 is only good for a one-month supply which means that a year ago, it went up 100%. Now, it went up another 300% for the same 90-day supply since you can only get one month worth per $30 co-pay.

I only received half of my ** XR 90-day prescription on January 22. The written prescription from my doctor (which I have a picture of) clearly says Qty: 180 - take 2/day (insurance already approved coverage); however, Express Scripts only sent me Qty: 90. I called customer service & they said they would ship the other half as soon as the pharmacy filled it. I called back Jan. 24 to make sure they had actually put the order in & they said yes & that I would receive the other 90 pills in 5-7 business days. A week & 1/2 later, still no prescription, so I called again on Feb. 4 & they said to call back in a couple of hours, because they were having system issues. I called back 3 different times, but no one was ever able to take my call. I called Feb. 5, and they said it hadn't shipped yet so they were gonna put in an emergency refill request (turnaround time 3 days).

On several occasions, I have been fortunate enough to speak to customer service at Express Scripts. On every call, they are rude and unhelpful. No one has any authority to do anything. They do not have an incentive either. On my latest issue, they are refusing to fill a prescription because the doctor checked brand only and they were unsure what to do with that. After numerous calls and supervisors, they decided they needed prior authorization. My doctor provided that and then they decide they need a prescriptions history. I'm not sure why they do not know I have not taken this medication since they have been my pharmacy for more than 10 years. After the doctor gave them my history, they cancelled my order and never told me.

On multiple occasions, I have had issues where Express Scripts will not fill a medication prescribed by a doctor. They can give you reasons why, but the bottom line is they will only give you the cheapest medication of its kind even if it won't exactly do the job. I have high cholesterol and due to my circumstances, which I discussed with my doctor, a professional with 20+ years experience, a cholesterol inhibitor was prescribed as opposed to a Statin. Express Scripts will not fill the prescriptions and want me to take a Statin, which my doctor said would be dangerous to my health.

I have been trying to get my ** CR 12.5 (generic) for a month. With mental health issues at the forefront, I cannot believe that they have not provided quality and timely service to health care patient.

After receiving my oral chemotherapy medications at my local Texas Oncology pharmacy, I was told that my insurance would no longer allow this and the mess must be ordered by mail. I was upset as this occurred on a Wednesday, and I was scheduled to begin one of the drugs again on Friday, (one med is taken for one week, off a week, and then back on the med) I received no prior mail, email or phone call to indicate this change had taken place. I have stage 4 metastatic breast cancer, and I depend on these meds to be the lifeline to extend my life. To say to a patient your life line is being shortened or we are cutting the rope without warning is cruel and abuse of those who have little or no recourse.

I am repeatedly scammed by Express Scripts - including holding my Rx for over a month (cannot stop taking it suddenly - caused a huge problem for me and massive outlay of cash to buy it outside my insurance). I had repeated supervisors giving fake names, fake contact phone numbers. They are liars like nothing I've ever seen before. If the medicine you need is crucial - do not get it here. After talking to numerous supervisors, they each gave me a different address where to send my Rx. One held it a month, then I got it back crumpled in a ball in an envelope! It's outrageous. These people are on the level of Pizza Makers who spit in your food.

I have just received yet another notification from Express Scripts that they are again unable to fulfill my prescription of my medication. The letter this time indicates I should contact my doctor to see if the medication is necessary! Really! Would I be taking it if it was not necessary?! How can they provide a service when they are unable to provide medications that are maintenance drugs? They know in advance there is a yearly prescription, yet out of the last year, I have only received my medication 50% of the time! How can that be of any benefit to my medical condition?

I have had numerous incidents with this company over the year. They tend to hold up my medicine on a regular basis. I have been given many accounts as to why this happens over the years, including statements that my prescriptions don't have a birth date or that prescriptions are missing information (not true as I keep copies)! The excuse of the day is that the doctor must contact them to verify my diagnosis and discuss my medical condition. If the doctor determined that this medication is necessary, then why is it necessary for Express Scripts to verify the diagnosis? Did I go to Express Scripts for an evaluation of my medical condition? Does Express Scripts get to override the advice of my trained and qualified physician? Something is seriously wrong when a pharmacy gets to determine whether or not you actually need your medication without having examined or spent time with you to understand your condition. Why visit a physician at all? Perhaps, Express Scripts would prefer we call them on the phone with a description of our conditions and they can say yes or no as to whether or not we can get treatment!

Express Scripts has stolen my scripts about 10 times over the past 3 years. I didn't know what to do until I contacted the DEA and Postmaster General. They advised me to start sending my scripts with delivery confirmation. I finally caught them the last 3 months as they said I never sent in my scripts. Now I had a confirmation number to prove someone signed for my scripts at their office. Someone is stealing scripts and we are being blamed for it. I caught them in November and now it has happened again in January. Someone needs to go to jail for tampering with mail and stealing scripts.

This company is all about profit! They refuse to tell you when they will allow you to get your next medication fill. It doesn't matter to them if the medication is used in life threatening condition. Unlike other companies that will promise to stand behind what their own reps say, Medco will deny refills that they previously approved of the day before. I've never dealt with such uncaring lying morons!

I was unaware I had 2 accounts but they were. They charged the one I was unaware of, the wrong account. They are refusing to refund the difference. I am a dependent on my husband's insurance. I cancelled my own insurance before it even took effect. Apparently, the insurance company still made an Express Scripts account for me. My doctor faxed a prescription to them & they used my acct. I was unaware of the charge of $216.17 instead of the $45.51 (which is all that I authorized) I was first told, then later told that it was $87.50 (after calling about the $216.71 charge). I was told the second account would be closed, that it was their mistake, that they would be getting the information to Accounts Receivable to issue a refund for the difference.

I need to have Express Scripts management take a deep look at their procedures for handling critical life-sustaining, life-changing medicines sent in by Rx doctors of the US Army (both Active and Retired) - if a medicine strength has been discontinued - then why not automatically change to a lower dosage (i.e., spouse's meds was originally 300 mg that is now discontinued for some odd reason! Why and only 100 mg is now available?). Doctor sent in faxed prescription and even called twice - so why does it take 24-48 hours for a faxed medical prescription to show up on a pharmaceutical computer? This is totally unacceptable and could cause damage (both internally and externally to the patient!). What does it take - having to sue the company - to get action? If such is the case, then it will be followed! Wake up, people. We are not machines. We make decisions because we are human, not a stupid ** machine!

I am truly disappointed in this company. Unfortunately, this is all my husband's employer uses. I thought it would be much easier to use than going through the local pharmacy, but I was completely wrong. It is a bigger hassle than I have ever had to go through to get meds! I take regular meds and now I am sick and needing temporary meds. They are telling me I am over the limit for how many pickups I can have at my local pharmacy. Really? For a prescription I am going to take for one time? Not regularly. This is a waste of my time having to wait for the pharmacist to call Express Scripts and get them approved, just to have them say we cannot pay for them because you are over your limit. I really cannot stand this company. They don't make anything easier, only more complicated and harder. If you have a choice, do not ever use them!

I tried to log-in on the Express Scripts home page to renew my prescriptions and found I couldn't since they merged with Medco. I had to call the company and when I talked with the rep and told her I had been using them for over 13 yrs and now couldn't log in, she told me the reason was because of the new company. I would have to set up a new ID and password in order to get in and none of my information had been transferred over in the merger even though it showed I was already registered under the old ID and password. All insurance info is gone, no prescription info was transferred over and I had to put all of this back in. When I tried to get a printout for 2012 tax prep, nothing was on file. After being on hold for over 45 min. with no answer, I emailed them and asked where this information was. Their answer was that all information on me for the past 7 years had failed to be transferred to the new company system computer and hopefully they could "find" it and have it on there by Jan. 11th, 2013. It was not on the system on Jan. 18th and I would like a recourse to see how I could get it!

My doctor submitted a prescription that required prior authorization prior to being filled (Note: all hoops were jumped through and authorization was approved). The number of pills for this Rx was 54 pills for a 90-day supply. Someone at Express Scripts arbitrarily changed the number of pills to 24. To make a long story short, my doctor faxed the Rx in on January 7. Today is January 18 and the prescription has not only not been shipped, but the estimated shipping date is now January 24 and heaven only knows when it will actually get shipped. I have never seen such ineptitude. I have made more than 9 phone calls concerning this issue, and it is still unresolved. If you have any, and I mean any other options, you would be well-advised to use them for prescription services.

The mailing is extremely slow. 2-3 weeks for some meds was my experience. It is very cumbersome to constantly have to redo the manual forms and go back to my doctor to get them signed rather than have a doctor phone it in. Website was awful. Customer service reps were unprofessional. One time, I got an agent that began our call with, "Name...", no greeting or introduction. I've had better service when calling Chicago City Government offices. The generics pushing is annoying also. Let the docs offer that up. Generics don't work as well for allergy meds, typically.

Recently, my company transferred to UHC which means I have to use Medco for scripts for chronic meds. I called back in October to set everything up and spoke to a rep, particularly about ADHD meds for my children with the specific concern of, "can I get a 90-day supply," as this is considered a controlled substance in my state - I was given a reply to obtain from my doctor's office the 90-day script but that they would keep it on file and only dispense 30 days at a time - it seemed entirely reasonable so thought I was all set.

I went in to a GI doctor and had a prescription phoned to my local Safeway on a Thursday. I got to Safeway and was told Scripts Express said it needed prior authorization. I called Scripts Express and they said the doctor's office needed to fill out a prior authorization form. They said they would fax the form to my doctor. I called on Sunday to see if everything was taken care of. Scripts Express said they had not received the forms back from my doctor. They opened a case on my complaint and gave me a case number. I called my doctor on Monday and found they had faxed the forms. I called SE and they said they didn't get them. I asked that they re-fax the forms to my doctor. They asked for my doctor's fax number (how could they have faxed a form to my doctor previously if they didn't have the number?). I called my doctor's office. They said they have faxed the form to SE three times.

I called Medco, worried, because I knew my health insurance was going through the roof after the 1st of the year and I needed to get my 90-day supply ordered before that happened. I was told several times that my order would be requested on December 28th and sent out after the first of the year, but not to worry because it would still be processed under my old insurance. I called again before the end of the year and was told everything was fine. I called again after the first and was told everything was good but it had not shipped yet. I called again today and I was told they were going to process it under the new insurance and instead of costing $90, it was going to be over $1,000 and there was nothing they were going to do about it!

My doctors sent in 2 different prescriptions. They claim to have never gotten any of them. I am bipolar and am now off my meds. I cannot get any help via numerous phone calls and emails. They want me to drive back to my doctors and get them in writing. I am in no shape to drive. Also, most doctors don't write prescriptions anymore; it's all done electronically. I was standing there both times when they were sent and received confirmation that they received them. This has happened with two different doctors, twice with each doctor. I cannot get this resolved.

Medco/Express Scripts reimbursed me on Jan. 9 and approved my prescriptions 9 days after the initial physician gave me the prescription, two days after I had purchased it myself. The representative who disapproved the meds then approved them is not licensed to do so. I filed a complaint with Texas State Board of Pharmacy for action to stop their illegal behavior two days ago.

I have been trying to use Express Scripts for 14 months. Express Scripts is supposed to provide me with a three-month supply of my prescriptions for the price of one month's at CVS. However, these people continue to send me one month at a time. I have called and written to them, but to no avail. My wife finally gave up on them and she goes directly to CVS. I am about to do the same since all I get out of them are extreme headaches. This service is not worth the effort.

I've had migraines my entire life, and until a doctor prescribed Maxalt tabs several years ago, I had never found anything that could truly stop the pain once the headache started. It was a miracle drug for me. At the time, we had HMO coverage and they never refused or questioned my Maxalt prescription. About five years ago, my employer stopped offering the HMO coverage and offered only United Healthcare. UHC requires you to use Medco pharmacy coverage and you have to use mail order and get 90-day fills at a time if you have a long-term medication or they will charge you more if you fill the prescription at your local retail pharmacy. If the medication is long-term, your doctor is supposed to write a prescription for 12 months.

Document everything. Politely ask for copies of pharmacy files showing your prescription drop off/request. Have a 3rd person go with you as a witness. Ask your physician for copies of faxes/emails to Medco. File a complaint with the Texas State Board of Pharmacy. Being polite and patient yields more results than anger. Our state taxes pay for this agency to assist us in fraud case. I have bought my prescription and will take my insurer to small claims, trial by jury, charge 3 times the price of the prescription and request their license be pulled. Do not let them play with your intelligence and do not offer them assistance. They are doing this to rip you off and save money. Time to fight back.

I have insurance which requires me to order a 90 day supply from Medco. I get paid once a month and I am an insulin dependent diabetic. Occasionally, my insulin runs out before the end of the month and a renewal prescription cost $250. Medco's supposed policy is to not send prescriptions whose cost is over $200. I was told to send the $250, and they would process the prescription order. I did not have the money at that time, so I tried to get Medco to accept payment every month for the cost of the insulin which I need the rest of my life. They told me that they could not help me in anyway, and if I sent the full amount, they would ship. I screamed loudly at enough employees that a shipment of insulin arrived overnight. I was late in making the payment for said insulin. What happened next made me sick.

I have had nothing but trouble with my new coverage which started on Jan. 1, 2013. I called the number on my Anthem card for pharmacy. I was told that it was the wrong number and I was given another number. I asked if we would get new cards. "No." The experience has gone downhill from there. I talked to eight people and they all told me something different. I wanted to continue using the mail order pharmacy but after my poor doctor's assistant also spent an afternoon on the phone to no avail, I had her send my prescriptions to my local pharmacy. The pharmacy called and said it wouldn't go through. She called, I called and finally it went through. The numbers on my card are not the numbers they need. Who knows? I will get all my prescriptions locally. It will still go through Express Scripts but at least they won't be dispensing them. And when my doctor requests the name brand, I will get the name brand.

I have been using this company for 2 years through my employer. They are horrible to deal with. They lose your prescriptions. They send generic when you ask for name brand. They make so many mistakes. The website is beyond a joke. When Medco merged with them, they messed up all my stuff because I had Medco before. I thought Medco was bad but they were great compared to Express Scripts. They do not care one bit about the patient. They care about their profits only. We should be allowed to fill our scripts at the drugstore where we can talk directly with a pharmacist.

Three times slower than Medco. When I finally got the delivery, it was the wrong prescription! Customer service was closed when I called. Guess I have to wait even longer.

I sent in a prescription. I received an e-mail notification that they received this on December 26. As of January 5th, I have not received the prescription. When I called them, they indicated that the prescription is scheduled to go out on January 9th. This means that I will not receive the prescription until the week of Jan. 14th, almost 3 week delay. They also told me they could not speed up the order. Then they proceeded to tell me they had to call my doctor about the prescription because it had expired, which I know was not true because I'm the one that sent in the new prescription along with my son's prescription.

I have a condition where I need to take medications everyday. The doctor has suggested to me to take only brand name as my body type is sensitive. About 8 months back, I had my own insurance. I used to pay $41 per month and that's about it. Now I have a company insurance with Express Scripts. They charge me $65 per month and they say even though the medication is covered, I have to meet the deductible so I have to pay all 100%. If I ask them a question on why I have to pay for a medication that is covered. They said, "Sorry." I don't understand how the deductible works. So for a covered medication, I have to meet the deductible and for uncovered medication, I won't get paid anyways.

Every time I need a refill, there is a problem. Express Scripts says they never received the refill. Okay, I called the doctor who replied, "Of course, we faxed it in." Again I called Express Scripts, and they told me "No, nope, we didn't get anything." This would go on for more than a week and after a week or so, then it would be filled, maybe, if there were no bumps or the prescription had not been changed.

I tried to refill a 90-day Rx for ** dated 10/1/2012, on December 30. Actual number of days past the initial refill was 91 since October has 31 days. I was told it could not be filled, that it was too early. I had no medication left. Pharmacy was closed early New Year's Eve and on New Year's Day. On January 2, 2013, I went to pick up my refill and was told again, that it was too early. Express Scripts told them I filled it at no charge on August 29, 2012, and again at a charge on September 2 so I should have extras. I talked with 3 customer service people, 2 managers (Nicole and Alicia and someone else) and got 5 different responses.

On December 13, three scripts were faxed. On December 17 and December 27, they were re-faxed. The company claims that they never got the faxes, except December 27 and couldn't read it. Faxed back to the doctor's office for clarification. I was out of medication for 7 days due to holiday closing. They will not tell me which doctor's office they faxed it to. They previously sent the request to the wrong office. Emails and personal conversations go around in circles. I need to call the doctor's office and get them to re-fax. Didn't I already do that? I refuse auto-ship! They have 3 meds scheduled to ship that I no longer take, so I changed my payment method to an erroneous Visa card. Totally stressed out over being forced to deal with the arrogant, incompetent **. I can go to my local pharmacy and have zero issues. My freedom of choice was taken away and now my well-being is jeopardized with unnecessary stress and too many times being without meds.

I received two prescriptions from Express Scripts I did not order and do not need at this time. Along with the prescriptions was a bill for $97.00. I called to return the medicine as I am not on auto refills. They refused to let me return them saying the doctor's office sent in new prescriptions. The prescriptions are not new; they are refills for 2013. I explained to the customer service rep that I always call when I need refills and I don't need any now.

This company was bad when it was Medco; now that it's Express Scripts, it's even worse! I mailed in an Rx on 12/13/12 to Express Scripts. On 12/19/12, I received an automated message on my answering machine informing me that they were out of my medication (generic) but had the brand name in stock, and I should call to "discuss my options." I immediately called and was told that suddenly not only were they out of the generic, they were out of the brand name as well. They told me I should call a local pharmacy and see if they had my medication in stock and have the Rx transferred from Express Scripts to them.

My wife received prescriptions for Type 2 diabetes. We have been trying to use the instructions provided by Medco to get these prescriptions for two weeks. I followed their directions for online and snail-mail prescription ordering. We got two calls saying they couldn't send them because they said the doctor’s office wasn't answering their phone (every time I've called they answer their phone). Last week, Dec. 27th, I got a phone call saying they could not send the prescriptions because they cost too much and I would need to confirm I wanted them billed to my American Express card. I confirmed my credit card and said they could charge the amount.

I spoke to one representative and told her about losing my medical insurance at the end of the month and that I needed to fill my prescription right away so I could get my anti-seizure drug that costs over $1,900. My doctor electronically sent over a new script so the process would be quicker (that's what electronic is for anyways, at least that's what I thought). The representative informed me that there would be enough time for all this to happen. I gave it a couple days and still had not seen anything hit on my online account about the script being filled, so I called Express Scripts. They inform me now that it can take 3 weeks to fill a prescription. What? I indicated I don't have that time, that my insurance runs out in less than a week and now I wouldn't have my medicine. "Sorry ma'am, there's nothing I can do."

I ordered some prescriptions to be filled by Medco, which (unfortunately) my insurance company requires. When I filed my online order, I specified that it be sent to my second home address in California where I am spending the holidays. I have a printed receipt showing the shipping address. Medco contacted my doctor in Washington, who renewed the prescriptions for me. The address he had for me was my permanent address in Washington, DC. Without having the sense to contact me about the shipping address - which was perfectly clear on the order and the receipt - Medco sent the medications to the Washington address. They are sitting in my mailbox. I cannot retrieve them until I return in two weeks.

The executives and managers of this company belong in jail. This is a message to the press and government oversight agencies urging you to investigate one specific culprit: Ellen **, manager of Automated Benefit Loads for Express Scripts. This woman is abusive to employees in her department and often verbally assaults and insults them by calling them "crazy, demented, lazy," etc. She has threatened employees who refuse to work through the lunch hour. She demands overtime on a daily basis for which employees paid wages rather than salary are not compensated. Without consulting anyone in the department, she volunteers employees for a completely new type of work which requires giving up holiday time with their families.

Because of my insurance coverage, I'm pretty much forced to use Express Scripts for my drug benefits. When it comes to having to interact with the staff if everything is in perfect order, it goes smoothly. If there's any type of glitch that involves them making a decision or providing Customer Service, they suddenly become dumber than dirt. For the last year, I switched all of my meds to the generic version because my insurance company would cover it at 100%. If I used the non-generic, it is not covered at all. My doctor just refilled my prescription, and what do they send? Yes, they sent the non-generic version costing me $350. When I called to try and have it resolved, I was told that I had put in a request two years ago to never accept the generic version. Number one, I never said that; and number two, if I had, how come I've been getting the generic version for the last year.? There was no satisfactory answer to that other than that I can't return the script for the non-generic version, so I get to pay for their incompetence. My suggestion is to use a local pharmacy!

I have had problems with Express Scripts for years. Finally, I decided to allow them to auto-refill my scripts. There were three that were supposed to auto-refill on Dec. 9th. On the 18th, I checked their website only to find they had not been refilled. The script I had received for these meds was written on April 13, 2011. It was for the initial refill of a 90-day supply and included three refills. It was due to expire on April 13, 2013. Express Scripts decided to not honor the last refill and failed, again, to notify me that they were not sending my meds. I had to call the doctor's office and request a new script for the meds. I will run out of meds and be without them at least 10 days because of their stupidity.

My health insurance requires us to use Medco for prescriptions. What a nightmare! Twice, my SO has had to endure running out of medication because Medco claims they haven't received the prescription(s). Once they claimed they didn't receive the fax from the doctor's office and now they are claiming they didn't receive the forms through the mail. Both times, customer reps for Medco were not helpful and flippant about the issue. If she is off the medication she needs too long, she starts having side effects from the withdrawals.

Express Scripts processed one of my scripts and sent me a 3-month supply for $10 last month. This month, I saw a debit from my bank account for the amount of $669! Now I find out it is for the same medication as what they sent me last month. Why would I need another 3-month supply?! I called about it yesterday and I was informed that if a drug is over $500, they are required to call and confirm that it is okay to charge. I never received a call. After being on hold several times today, they said that they are going to reverse the charges. Never again will I use Mail Order. At least, at a real pharmacy, you can refuse to pick up something that is too much! If I could give them zero stars, I would!

I requested a refill of one of my mother's prescription, asking for a rush and advising that we would pay the extra $15 to have the medication delivered the following Monday or Tuesday. The prescription had not arrived by 6PM on Wednesday and when I called to inquire, I was passed to a supervisor who was very arrogant and advised that the medication had shipped that day. He also advised that placing a rush on the medication refill did not speed up the process within the organization, but just the mail time. I couldn't believe that but since I had received a delivery date from the person who took the order originally (that date being the following Monday or Tuesday), my expectation was about the delivery date and not the time it takes them to fill the order internally.

I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though because the interactive voice response system (IVR) worked correctly before I was transferred to a live representative. I called back immediately. This time, when I was routed via IVR to a representative, the phone rang several times and then gave me a recording that the representative was not picking up and disconnected me.

They are supposed to save you money if you go through their mail service. All 3 of my prescriptions cost the same as if I picked them up safe and sound from the pharmacy. Wow, what a deal. What is ironic though is I work for a standard cattle call medical company. No wonder we have such a poor health care system

I ordered four scripts on the same day, online like I always do. One item was shipped the next day and I received it a couple of days later. After a few more days passed without receiving the rest of my order, I called for a status update. It turns out it shipped five days after the first item but would be delivered in two days. Fine so far. USPS tracking says the package was delivered, but it was not delivered to my home. I called Express Scripts because I was out of one of the scripts. Here is where everything breaks down. The "supervisor" started telling me that the second part of my order was filled within their "standards", and if I request a replacement order, it will cost me again because it has not been 25 days since the ship date. 25 days?! She couldn't have cared less about my concern that my meds were floating around out there somewhere while I was running out of them, a real **, I tell you. Medco was so much better; I never had any problems during the years I was covered by them.

I requested home delivery last November when I enrolled in a new benefit plan through my employer. Since then, I have been able to fill a few small, short-run prescriptions that I needed with no issues. However, six months later, I keep getting old prescriptions sent to me in the mail! I have called and had to wade through the representative / supervisor rigmarole each month now for six months. Every time, I am told that I have not actually cancelled my auto-renew, and to please hold. "Oh wait, here it is in the notes, please hold." "Okay, I need to speak to my supervisor. Hold again." "We escalated (?!) your issue and your return label request is being reviewed. Call back." Six months of this and they often don't have any notes in their system providing any info of previous requests.

This company is horrible! I placed an order on November 11, 2012 for an inhaled antibiotic used to treat lung infections for Cystic Fibrosis. This medication is critical to me as I am nearing lung transplant stage. On November 27, 2012, I called to inquire why we had not received the order yet. The order was given a shipping number so they told me to call the post office with that number, which I did. The post office had no record of that number in their system and told me they never received the package. I called Express Scripts again and was told by someone else this happens sometimes. They said they would resend the order by 2-day shipping and we would receive it in 2 to 3 days. Three days later, I called again to say I had not received the order and was told we would get it in 1 to 3 days.

I was given no information on what to do with the recalled Atorvastatin tabs 20mg from Ranbaxy. No idea where to return them; how to get new ones; who is in charge; if I should stop taking them or how long will new ones take to get. Medco/Express Scripts has offered no solution. They haven't answered my calls or emails.

They said to go to Express Scripts. It will make life easier for you, they said. It will save you money, they said. "They" could not have been more wrong. After being with Express Scripts for approximately 4 months, I cancelled with them today. Supervisor Andre, who I at first mistook for a recorded response, was about as useful/helpful as ** on a bull. He was the first of about 10 Express Scripts employees who informed me that how their refill system does not coincide with when I will need another refill. I have enough pills for 84 days and they do not send out refills until day 90. That is almost a week of going without my medication; not to mention, they usually tack on a few days for shipping so I don't get my medication until roughly 2 weeks after I am due to have them.

I enrolled in Express Scripts through my benefit plan to save money. I received the first two prescriptions just fine. A few weeks later, I received more of 1 prescription, with a new prescription number. I called and Express Scripts stated the doctor faxed them a new order and by law they are required to fill it, and that they aren't required to notify me prior to shipping nor do I have any right to refuse/return. I pointed out that clearly an administrative error occurred with the doctor’s office but since I enrolled in the service, the 'contract' is between Express Scripts and me. And although they need the doctor to authorize, they should not be accepting things from the doctor without my knowledge. They have my email on file. Why didn't they notify me they received a new prescription so I could have stopped it?

It just seems like it's never ending. My employer has used Medco for several years. Every time I get a new prescription filled, there is always an issue. This time, because I had a balance due on prescriptions, they cancelled a prescription until the bill was paid. I told the rep if I go to a hospital and can't pay the bill, the hospital will still treat the patient. Even if it's a life or death prescription, they will cancel the order. This company has a monopoly and it's a bunch of baloney. If I could change prescription plans, I would, but this is the only one my employer will carry.

Medco sent my "Worry Free" refill to an old address 2,000 miles away even though I updated my address and preferred address in their online system 5 months ago. When I called to report their error, I was left on hold continuously for over 30 minutes while John kept telling me I did not change my preferred address. I eventually hung up on him and called back. I got a nice gal who put me in touch with a pharmacist who told me that they would research the incident and get back to me. I only had 5 days of medication left! This is not a medication that you can quit cold turkey - it causes seizures. Of course, no one called me back, a shocker. I called back and got another girl who told me they researched it and found that it wasn't their fault so I'd have to call my doctor, arrange for a new Rx, and pay for it a second time!

My mother's workplace deals with this company. It seemed good at first to get all of the necessary medicines monthly for a low price. How wrong were we about this company. Okay, my mom ran out of her meds that they had sent (a 2-month supply), and her doctor had faxed in the prescriptions to our nearby CVS pharmacy. This was on Friday when her doctor did this. So the pharmacist said that she wouldn't be able to get them until Sunday (today). My mom said that was fine and decided to ride it out until today. Well, I go by and attempt to pick up her meds from there, and the same pharmacist that I saw Friday said that Medco had changed the date from Sunday until the 23rd!

Medco admits they have my refill request on Oct. 26 but can't tell me when they will fill it. Have called and talked to over 9 different people - 3 who have said they were a supervisor. The only thing I get from them is what the other person said is not true. Last night, a lady from Texas called and said that they now do not have the drugs in stock to fill my order (her name is Lynda). This was after a Beverly from N.J. called and said my order was filled and going to be shipped overnight. The phone calls were 6 hours apart. No refill, no help. I wish I could change drug companies, but this one is the one I am stuck with. I am retired and was told I can't change.

I used to be a happy Medco customer before Express Scripts acquired them. If you are an HR Benefits Manager, please don't pick this company because they will make your employees very unhappy. I had an open prescription with several refills left. I went online and clicked to reorder. Order accepted. However, the authorization for this medication had actually expired in two months earlier, but the online system isn't smart enough to tell you that. So the company, without contacting me, substituted a generic and shipped it and billed me. I had never placed an order for the generic. I refused the package at the post office and now I am fighting with them to get a credit.

About two and a half weeks ago, I called Express Scripts to transfer my prescriptions and to order medication. The young woman who answered the phone was very nice and she seemed thorough. She took down all my information, supposedly faxed my doctor's office right then and there requesting the information, and told me that I would get my prescriptions within the following two weeks. So, I waited. I have since then run out of medication and this morning, when I called to follow-up, I was told that Express Scripts had not received any information and therefore nothing was being shipped. I received no calls. I was not notified about any delay. I didn't even receive a "courtesy" automated call telling me that my prescription could not be refilled. When I asked the representative this morning if this was policy, all I got was an audio version of a blank stare. She did not make any attempt to assure me that everything would be taken care of. Nothing. I am a new member to Express Scripts and am already dissatisfied!

I have called to put a refill order on my diabetes medications. The person who took my call verified my information and told me the order will be shipped shortly. Two weeks later, I called back to inquire about the order and they told me it was not shipped since they could not verify my address although the person who answered my order call took my address as way of verifying my identity. They authorized a 7-day supply at a local pharmacy and told me they will ship the medication immediately. A week later, I called since I did not get anything. They said they did not ship anything since yet, so I ran out again of medication. No one called to tell me why they did not ship. I had to call multiple times and was put on hold for long time before I was lucky to get a hold on their CS representative. I do not want to deal with this pharmacy again since they do not take our health seriously at all.

I called Express Scripts to find out why my daughter's prescriptions were removed from my account. After going through three people, I was told she was removed because she was turning 18 in a week and I would need to set up her own account. It would have been nice if an email was sent letting me know this was going to happen. I had to set up a new email address for her since the account name is an email address rather than an actual account name. I set up the email address and tried to get to her prescriptions but was given an error that says she can't have an account because she isn't 18 yet. So, I have to wait a week.

I am also forced to use Medco, now Express Scripts, through my employer provided health insurance plan. I dread every time I need to call them for refills or any other thing for that matter. I have to navigate through prompts that never register correctly and it takes an act of God to speak to a customer service rep.

I was forced to deal with Medco by my insurance company and I ended up paying more money than going to Costco and getting a 90-day supply, which is what I do now. When doing this (getting prescriptions filled at Costco), I started looking at the pills and all the differences in each one. Then, I went online and compared what I had gotten from Medco and what the actual pill was supposed to look like and they were different. I noticed that the pills from Medco did not seem to work very well also. Now I question all the pills I got from there and would like to have them tested to see exactly what the pills actually are. I can put all different pills out and they all look the same. The ones from Costco are all different-looking from color to shape. Anyone know where to take the pills to have them tested? I think Medco is a fraud and I refuse to use them. Go to Costco for cheaper and the real thing.

I am an asthmatic, on prescription Advair. My Advair prescription was tied up due to credit card verification issues as we had used our Flex Plan to its fullest and they needed another card number. We called and gave Medco the information and were told that the Advair would be expedited as I need it to breathe (Oct. 25th). After a few days, I called back (Nov. 3rd). They told us that it had not been expedited but that was Medco's mistake and they would call in to a local pharmacy and cover the expense of picking it up ($300). When I drove 10 miles on a Saturday evening to go and get the prescription, I was told that I would have to pay for it because the dosage limitations would not allow Medco to cover it.

My Express Scripts plan requires stepped therapy, but this does not apply to medication you are already on when this went into effect. To get around this, they send more medication than is needed. Then, they try to claim you have not taken the medication for 90 days and refills, and it will now be treated as a new medication. They do this without any kind of notification whatsoever. Calls to them have been useless since they are incapable of correcting their records. This has happened more than once and I'm sure it is intentional. This organization cannot be trusted.

When I got my scripts from my doctor, I was very careful to request DAW be written on the two that I needed the name brands for. I double-checked the scripts and they did in fact have DAW written on them. I sent them in with a $100.00 check, for my 2 non-generic scripts and my 1 generic (40+40+20). I received 3 generics. I called Express Scripts and complained. They told me that they'd send me a mailing label with the correct scripts. I had to get temporary refills from my pharmacy. When I got the scripts, no mailing label. I guess I figured it would be coming in a different mailing and forgot about it.

I have had numerous problems with this company. They are no help! Whenever there is a problem, they expect me to try to get the doctor to fix the problem. It is so difficult to get a hold of a specialist to fix a problem. In addition, they always send generic drugs. If I try to change it, then they say that the doctor has to send a new prescription telling them not to give a generic. The pharmacy always asked me if I wanted the generic or the name brand. My pharmacy has always helped me in the past! I never had one problem that my local pharmacy could not help me with.

I am totally exasperated with the poor service Medco provides. My wife has an on-going prescription for Diovan, and each refill, without fail, is a problem. Medco seemingly tries to avoid filling this prescription, forcing us into buying locally at great cost. I think their business practices are horrible. I will be writing my government representatives and hope that everyone subjected to this shoddy treatment does likewise. These large healthcare organizations don't operate in a competitive environment like most businesses, and they presume the customer is powerless. Most corporations have limited healthcare offerings. I urge everyone dissatisfied with Medco inform their representatives, their company HR departments, the BBB and local media outlets what your concerns are.

I send my prescriptions in a little early when I have no refills remaining. I then get a phone call telling me it is too early to fill! I send them in early so I will not run out! They cancel a new prescription because it was a duplicate of one I had just sent in. All of these occurred as they neglected to call to say which prescription they received and they were filling it. It all crossed in the mail. I now have two bottles with two remaining refills. They were sending me a 90-day supply every 30 to 45 days. At one time I had four full bottles. I am now down to two bottles. This one was filled in June 2012. Don't call. They are snotty and refuse to get their computer system running correctly. If co-pays weren't so high, I would use a retail pharmacy. Watch your co-pay charges. They change without notifying you! I would like to have contact information for the DOD in charge of this fiasco.

I belong to a very large group that here in Florida cannot find any narcotics for severe debilitating pain. I have always been able to use Medco to get both my instant release pain medicine and an extended release 12-hour narcotic. Now Medco insists they have a review board for Florida and will no longer be able to allow both of these types of painkillers. Medco states that it is now policy in Florida that I have to choose one or the other. Medco should not have any right to override my doctor's orders and I feel, along with a very large group I belong to, that enough is enough. Please help.

This organization is nothing but a bunch of garbage crooks. They suck. I was with a health group and purchased my meds through them at a reasonable cost. I use generic drugs for hypertension. I retired and purchased health insurance that had a prescription addendum. Here's the deal. I purchased three drugs for hypertension from Medco that cost $439.58. This is unreal. I called to complain about the cost as this seemed to be an unreal markup. They were less than helpful. I gave up, but not yet and this is why I'm writing this complaint. I have Losartan/HCTZ tabs 100, 12.5 mg, which cost $255.40. I purchased these today at Costco pharmacy for $23.86. Gee, only 10 times markup. Do you want to deal with crooks like this? I guess this is why medical insurance is so expensive. This place needs to go away. If you have an opportunity to use this facility, say, "Shoot me first." Garbage company. I will write as many complaints about this group as I can. They do suck!

I am certain that you do not recall that prior to the State of New Mexico Retiree Health Care Authority changing from Express Scripts to Medco, I wrote you concerning the consistent inferior service I received from Express Scripts. With Medco, I had absolutely no complaints, but now that Medco has merged with your company, it has started all over again. You have incompetent customer service representatives, two of whom quoted me a co-payment cost by phone of $14 for Bystolic tabs which was billed to my bank account at $50. I would not have called Customer Service to complain today if the cost had originally been quoted at $50, as I am not stupid or suffering from a mental disorder. Of course, the $14 quote was today determined to be miscommunication by both the customer service representative and his supervisor. Just so that you know, every time I have additional problems with Express Scripts service, I will be writing to let you know. I hope that this does not happen often, if ever again. Thank you.

I was required to provide 3 or 4 written prescriptions from the same physician for the same medication. It took 19 days until I was able to obtain my medication. I submitted a written prescription for hydrocodone with Tylenol which was written on the 8th of June for 75 days. This is one of many instances in which I went without medication. Customer Service does not give accurate or consistent information. They are grumpy and useless. I had to call 2 times to reach a pharmacist. My last hydrocodone prescription for 75 days arrived 20 pills short. It took 2 calls to report this.

I have taken ** for sleep for a long period of time. I can't take ** because I sleep walk on this medication. I received approval for ** though when I went to refill it this month, I was told I am only allowed 60 pills in a 90 day period. I suffer from Bipolar 2 and PTSD; sleep in the most essential factor in keeping me stable. Because I could not get **, my doctor had to prescribe a very addictive **, which is something I should not have. Express Scripts should be very cautious because they are adjusting a very sensitive balance just to cover their bottom line.

Express Scripts failed to notify me of a new prescription sent by my doctor’s office, which they are supposed to do according to their policy. They filled the prescription, charged my credit card $150 for a 1-month supply and mailed it to me all without my authorization. They are refusing to return the funds they stole from me. The prescription was for the wrong medication, it should have been a 3-month supply of another drug for $75 for 3 months. They are the worst company I have ever encountered. I have had nothing but problem after problem with them. They deny almost all medications prescribed by my doctor, but this one, they put a rush on. Their staff is rude (not surprised as even they rate their company 2 stars in online reviews). I've filed a dispute with my credit card company and a complaint with the BBB. They can't continue to be allowed to take advantage of sick people.

Unfortunately, I have to deal with the morons at Express Scripts - thanks to my husband's employer using them. I was perfectly content to go pick up my pills at a pharmacy, but no. Now, I have to order them using one of the worst companies out there. My diabetes, high cholesterol, and birth control prescriptions were sent in months ago. They charged me over a hundred bucks, but I've yet to see my meds. When I check the status, it says they're being filled by their pharmacy. Really? It takes two months to fill those?! I don't think so. So, I called and got to deal with some moron who told me there was a "computer error" (yeah, right) and my pills would be mailed ASAP. Well, two weeks later and I got nothing. I need to take 2 of those 3 meds, but thanks to the ** over there, I can't take them.

I ordered 3 prescriptions for seasonal allergies. I only use them in the spring. I received them and received a 3-month supply. A month later, I received another refill for all 3 for another 3 months for $130. I did not request these and contacted Express Scripts about returning. They insisted that I ordered them, though my account page did not show this. I spoke to numerous people asking for some evidence that I ordered them, and they said my lawyer would have to contact their legal department for this information! They said they would refuse to accept returned meds. Since I got nowhere, I contacted my credit card company with the info. They said to return the med, which I did. They were accepted by Express Scripts but then returned to me. With this info, the credit card company reversed the charges. But now Express Scripts is billing me. Time for the attorney general, BBB, etc. because I don't know what else to do.

I dropped Medco because they are simply very bad at what they do. They screwed up my prescriptions several times, billed me more than once for my medications, etc. I finally dropped them, explaining my issues and went back to my favorite family pharmacy. Several months later, they called me back, explaining the money they could further save me and apologizing for their lousy business practices, explaining they had fixed their errors and now things are better. Like an idiot, I agreed to take them back on. Things were not better, but way worse!

My employer had been using Medco for mail order, but switched to Express Scripts the beginning of the year as ES was acquiring Medco. I only take one drug, Lipitor, and I tried to get it through Costco using the 90-day supply. In January, I placed this order and 90 days was about $35 which didn't seem right as the co-pay should have been $60. When I went to reorder in April, I was told that if I got it through Costco, it would be $96 but if I got it through ES, it would only be $30 or two generic co-pays. When I tried to reorder with ES in June, I was told that the real Lipitor was now going to be $115 because it was on a special formulary. But if I got the generic, it would only be $30 for 90 days.

A salesman called and told my wife her meds would be cheaper than the local pharmacy. She accepted their offer and when we got the bill with the meds, we saw the price was way higher than promised. After many calls to correct and given the runaround, Medco sent it to Collections and we are now forced to pay the higher price. We, of course, canceled any future orders. Stay away from Medco!

My wife was just recently diagnosed as diabetic. We called Express Scripts/Medco to find out if there were any specific requirements with regard to glucose testing meters and supplies for our prescription plan. I was told that we merely had to have my wife's doctor prescribe the meter and testing supplies and they would be sent to us. That is what we did. Now, Express Scripts/Medco have shipped out the testing supplies, but have denied the glucose testing meter that goes with the testing supplies that have been shipped. This makes no sense whatsoever.

Try cancelling the worry-free fill and find out that you have to jump through a few more hoops before it truly is worry free! It cost us $100 to find out. I ate the first $100 because I forgot. It automatically refilled but as soon as it did, I got online and took it off the worry-free plan and archived the med as it is no longer being taken. Well, guess what? I just got it again. So, I called them and explained to them what happened. The rep talked to a supervisor and then came back and asked if I went to the pop-up after I hit the "cancel the worry-free plan." I told him, "I really could not recall that; it was several months ago!" I was told, "Well, sorry. If you didn't do the final step, then it's too bad even though you archived it and all." Sounds like a crock of crap to me! They call this "worry-free?" It's more like "empty your wallet" to me!

My husband just retired from the military and because our catastrophic cap is raised so high now, I felt I had no choice but to go this route plus it is so much cheaper! 90 days of generics are free and other stuff that is formulary is $9 for 90 days. I did what they said to do - made sure that all of my prescriptions were filled so that we had at least 30 days worth of stuff. I tried to set the accounts up online but did something wrong and got my account flagged. So, I had to call. All went downhill from there.

I had two terrible experiences that would be hard to believe if it weren't true. 60 Minutes or 20/20 should do a news article on this company. The first experience is as follows. My husband and his doctor finally (after several issues) placed his order for medications. We thought everything was complete. Two weeks later, on a holiday weekend, Medco’s customer service from the Philippines called to say there was an issue with the order and the doctor had to call Medco. She had no idea what time it was or that it was a US holiday. My husband was out of meds and I spent 3 hours on the phone trying to get an emergency script from my local pharmacy.

Medco's shoddy business practices - I called the automated line to order 2 refills, and tried to get a customer service rep on the phone. The system disconnected me after taking my order. The next day I called and after 15 minutes was finally connected to a rep. When I asked what my copay would be on the two orders (I had changed insurance since last refill), I was told that I had to call my insurance carrier and they supplied me with a phone number.

In June of 2012, my doctor prescribed Avapro for my blood pressure. After taking this medication, I had a severe reaction to it. I called Medco and explained what happened. In the meantime, Medco gets my doctor to approve the generic for Avapro. Upon going to pick up the medication, I then realize that the medication is the generic and tell the pharmacy that I cannot take this. My doctor calls in a different blood pressure medication. I could not take it either. It caused my feet and legs to swell. Medco didn't want to fill this prescription because it was too soon. I have now paid for two medications that I can't take. Finally, the last medication I am able to take, I have had it filled at the pharmacy twice, and then Medco ships the Avapro again in August after it was supposed to be stopped in June.

My husband and I have been trying to get away from Express Scripts for over six months. We keep getting the same song and dance as everyone else. The people tell us one thing and do something else or don't do something else. They are like tentacles with hooks that keep drawing us back in. We thought we had covered everything even to the point of telling them not to use our credit card anymore, although after reading some of the complaints, I don't think that will stop them. Still today I received a prescription that I did not ask for and don't want. I want control back for my scripts. I will get them when I need them and I will get them locally. I am very angry about the upset this is causing in my life and would be very pleased if this company just disappeared. When we first started with them, everything seemed to be going good. But this last year or so, everything has changed. I just want out.

The most recent years of bad service is the quantity of the medication Medco had sent does not match the prescribed dosage and frequency. When challenged on this issue, Medco stated my plan does not cover the quantity specified but sent it anyway thinking I can adjust my own dosage. I am not a doctor and do not claim to be, but either is Medco. But they are more than willing to put my health at risk to save a dollar. It would have been better for Medco not to send the order at all. Two thumbs down Medco and I can only hope your own families are covered by your own hand.

Medco Health is a rip off and a bunch of liars! I was forced to use them via my health plan, but will drop both Medco and Benefit Management Services. My doctor gave me a script for 10 pills at 25mg each, but these people would only give me 6 pills one month and 4 the next. When asked why, I was told they only give out 150mg a month. I had a bad reaction to this med so my doc gave me something else, 30 pills at 5mg each (or 150mg total). Medco would only give me 15 pills and denied ever stating a 150mg rule. They told me to get the other 15 pills in 15 days.

I am so disgusted with the State of Florida that forced the retirees to order their prescriptions from these people. Forgetting the fact that not all retirees can afford a 90 script, I have had Medco decide they know better than my doctor does and they just arbitrarily change my dosage that he has prescribed for me. I take 10 mg of ** for sleep and now they will only fill it with 15 pills instead of the 30 pills the doctor ordered. They have decided that considering my age, I should only be taking 5mg and not 10mg, and therefore, will only pay for 15 pills and not 30.

I switched most of my meds from Medco to Rite-Aid. I had wondered why my cholesterol went up while I got that medicine from Medco. When I switched to Rite-Aid, my cholesterol dropped into the 80s using the same medication although Rite-Aid’s medication looked totally different. Medco advertises a 90 day payment plan and then won't let you use it. They take your money and then don't ship the meds for two weeks, regardless of the ramification you suffer being off the meds. The personnel are extremely uncaring, sometimes rude, curt, scripted, and apparently trained in psychological methods to calm down irate customers (I did masters work in counseling and human development, I know that move).

I've only recently been forced to use Medco. In the last few months, I must say I've never dealt with such an incompetent group of people. Their voice recognition system is a nightmare. Good luck getting a human being to talk with. They argue over whether you need a drug. They think they are your doctor. Prescriptions seldom arrive on time forcing me to go without sometime as much as a week. I never ever have a deal with such a total cluster as this company. Hopefully, Express Scripts will straighten out this mess of a company.

They ship items when they are 75% completed monthly. i.e., they will ship an item early and not tell you that it's going to be 125% until the next refill. It should just fill per the doctor's orders. They're very defensive on customer service when confronted with this. Their response, "We are a mail order pharmacy. What do you expect?" I asked if this is published anywhere and no answer was provided. It seems to me that consumers should be provided with this information, as it can create a situation where patients really don't know when their medication will be refilled. Bottom line is that they will fill prescriptions early and not tell you, but if you try to fill the same date that they do at a retail pharmacy, they will deny it. It's pretty obvious that their incentive is to have them fill them for you (and reap the profits), and dissuade you from using a retail pharmacy.

I am forced by my insurance company, Blue Cross, to go through Medco for my prescriptions. I've had trouble for over a year every time I have to refill my prescriptions. I have specifically asked my doctor and Medco not to receive the generic of a particular prescription. They continually send me the generic. One time when I called to complain, they said the manufacturer was out of my prescription. When I called back and asked to speak to a supervisor, they said that wasn't true and that they would put a note on my account so that it wouldn't happen again. It happened again. I've received no call saying there would be a problem filling a non-generic.

We spent at least 10 hours talking to Express Scripts for an expensive/life-threatening medication that they already charged since last week. Tomorrow would be a week already and the medication has not been sent out yet. We were promised for the next day delivery. Shift supervisors lied and are not concerned about the well-being of patients. No one for a week now can tell if the medication has been sent out or not. Now we ran out of prescription pills and may need to go into a hospital tomorrow. Express Scripts are staffed with mostly unqualified and ignorant people. Express script is worse than a 3rd world country pharmacy.

When asked to join the auto refill, they did not explain that they would send it 6 weeks in advance. 4-1/2 weeks prior, I called and told them that I would be changing prescriptions. I was told it was too late, it was in the mail and I would be responsible for the $33. The staff was rude, the pharmacist refused to discuss the problem. I told them I could not afford to throw out 90 days of meds. Too bad is what I was told.

25 days and 4 calls to get order shipped - My son is a diabetic and away at college. He called to order a refill for one of his insulins. The first order was damaged, so Medco called him to let him know they would ship out another order. Then a week later, they called to verify his address. The shipment never arrived, so my son called them back. They said they hadn't shipped it yet but it would go out overnight and he should have it within a day or 2. Well now we are going on day 25, my son has been out of his one insulin for 8 days. Just today they said they (again) were overnighting it but they would pay for a week supply from a local pharmacy. Seriously?! I really hate that my insurer (United Healthcare) forces us to use an online pharmacy for this very reason. This is completely unacceptable!

Express Scripts puts United States to shame: Unreasonable time frames for delivery; refusal to process claims; and unfriendly and uneducated operators with no education in pharmaceutical medicine.

My insurance provider requires that I use Medco for long-term prescriptions. I used this company last quarter without any major issues with the exception of a slow shipping process. I was billed for that three-month supply and paid it. This quarter, I renewed the request for another three-month supply. I was told by Medco on the phone that the order would be shipped on 8/5 and I should receive my medications in 3-5 business days. A week went by and no shipment of my medications. I called back and the customer service department said the order was in process and I should receive a voicemail confirmation regarding the expected delivery. Another week went by, I finally received a voicemail that my order was again in process, and I should receive it by 8/18. I waited again.

For the past two years, Express Script customer service representatives have called our home regarding my blood pressure pills, Benicar. The rep stated there is a better medicine for me. I asked if this person was a doctor or had any medical training, the answer was no. Since 1996, I have been on the same medication with no side effects. Last week, I called in my refill and was denied. The pharmacy stated Express Script needed a letter from my doctor. Why? I was on this medication. Today, Aug. 15, 2012, I called Express Script and was informed that they could not provide me with a hard copy of this requirement. If the plan changed, I should have been informed in writing prior to attempting my refills.

On Sunday, July 15, 2012, I setup my meds for the following week. Everything was going normally until I went to place my ** into my daily containers. I had just loaded my ** and I noticed the two pills looked exactly alike. The ** prescription had expired by four months but that is not the problem. The problem is that someone filled the Tamsulosin prescription with my ** caps. I sent a letter, certified mail, return receipt requested to the chief pharmacist at the St. Louis, MO address. This is August 15th and I have not heard a word. I did speak to a supervisor who told me that that prescription had expired. The problem has not been resolved.

I had new prescriptions sent in by my doctor ten days ago. I noticed "large" charges on my credit card (online) by Medco. I called to ask why. I was told that two of my "meds" now have generics and my doctor ordered original meds. Medco told me that according to my plan, they could charge a maximum co-pay of $300.00 per prescription of the original if generic was available. So, they charged me the "max" of $300.00. I paid $127.00 last year for the same co-pay. On the second med, they charged me $252.61 for my co-pay (not quite the max) and last time it was $106.00. That is what I call "gouging" because they choose to charge me the maximum allowed, but will not tell me what the minimum would be. They did not contact myself or my doctor and tell me or them that the cost would be so high if I received the original versus the generic. Medco is just another "greedy" company!

On 8/10/2012, my doctor faxed in my prescriptions to Medco with six months of refills. Medco’s automated system called and confirmed receipt, but then they recalled the next day to have me call in. They informed that they needed 90-day scripts and one refill. This was faxed in on Monday, 8/13/2012, at 9:00 am. Medco claims it will take them 24 hours to enter the change and then 6 -8 days to ship, even with expedited shipping. But if I paid for the 30-day rate, they could ship today. This would result in my paying three times the co-pay for the same amount of prescriptions.

I wanted to have my husband or myself be able to speak with a rep regarding medications we take that took four people. I was told I had to file a paperwork. The paperwork came three weeks later. I submitted the paperwork on July 7, 2012, just got them back on Friday, August 10, 2012, stating "We are unable to complete your request due to missing information noted below and highlighted." Nothing was highlighted and 6 unchecked boxes that were clearly answered on the form. I called Medco, another 4 people for which you provide the same information over and over again which didn't include the automated service. Now no one has records of me sending in the paperwork and I was told do it online. Well, I just attempted that and that didn't work. Would it be cruel and unusual punishment to write on the form about assuming they used invisible ink to tell me what I missed? Too bad if the answer is yes since it's already done.

Today, I called the help line (888-327-9791) to find out what I needed to do to get additional NovoLog FlexPens as my husband was running out and would be out of town for a week. The first person I spoke to told me to contact the doctor and have them send a new prescription and in case it can't be filled right away, I should ask the doctor to also send a prescription for a 2-week emergency supply. By 10 am, both prescriptions had been sent electronically.

I placed a prescription refill on July 23, 2012. My order was not shipped until July 27, 2012 (first issue). I called Medco on Aug. 5th to inform them that the medication has not gotten here yet. I was told a new order would have to be placed, meaning I must pay for the order not received plus the new order (next issue) and the new order would be shipped on Aug. 6th for Aug. 8th delivery, and that the normal $15.00 express shipping would be waived. I reluctantly agreed, my wife cannot be without this medicine for her serious condition. Do you have to guess? Aug. 8th, 5:30PM, no medicine arrived (third issue). I logged onto Medco to find that the medicine has not even been shipped (fourth issue)! This has happened more than once.

A month ago, I received a letter from my insurance company stating that I must use Medco or Walgreens' specialty pharmacies for my Enbrel. I phoned Medco and they gave me a fax number to have my doctor fax them a new prescription. I did this as soon as I got off the phone with them. Three weeks later, after I heard nothing from Medco, I phoned them again. This was on 8/2/12. They stated that the doctor faxed the prescription to the wrong number, and it went to the wrong division. I pointed out that it was faxed to the number that their customer service gave me.

Express Scripts is the most inefficient, incompetent and arrogant pharmaceutical company I have ever dealt with. They overfill prescriptions that were not due. They automatically billed my account when I had set it to no auto billing. They argue with me rather than solve my problems and they bill me on top of automatically withdrawing funds from my account! I am not kidding. Every time I call to try and figure out why they are overfilling or filling without my permission, they give me some random answers rather than take responsibility for their actions. No one knows what the heck they are doing there. It's a terrible organization. Plus, they issue contracts to local pharmacies that force them to either suffer loss of profit or lose Tricare customers, removing our choice in pharmacies so that we are forced to use Express Scripts. I hate this organization. They are corrupt.

It is their policy per my employer's provision that Medco cannot, in under any circumstances, send lifesaving medicine until co-pays are paid for over $100. Mine is $320 and one is in shipment, testing strips. I need my insulin shipped now! Also, Medco is incredibly slow in filling prescriptions and sending them. What is said through automated recording (taking 7-10 days for shipment) has turned out to be 6 weeks or longer. I cannot wait that long for my insulin! I am a 35 year veteran of type one diabetes! I don't want to die and cannot afford to buy $80 worth of medicine retail and pay for $320 for shipment too!

I have had several issues with this pharmacy:

I sent my prescriptions for filling on March 28 and I had to wait over 3 weeks for them. I ran out the previous week because they waited for an answer from my doctor. Why? I spoke to a rep approving generics and the doctor signed that substitution was permissible. There was no delay cashing my check. I tried to refill a prescription for my wife in the beginning of June. They were unable to fill it because it was back ordered. This is one of two that my wife can't take a generic of because she tried it and they didn't work. The letter was dated the 18th and I received it the 21st of June. I called and questioned it on the 22nd and was informed that they would contact my doctor to get a 30-day one at my local pharmacy and would send it as soon as they came in. They never contacted my doctor nor did they contact the pharmacy. I had to go to the doctor and pick up the script and drop it off for filling.

I went to the doctor to renew prescriptions sent into Medco. Most my medications cost were $10.00 to $20.00 per refill. I looked at my Visa bill and they charged me $148.24 for two medication refills. I called and talked with the manager. He said you checked box that you wanted the same medications, the one is $140.00. I said I never paid over $20.00 per refill. He told me I am sorry but we do not accept returns and that I should pay more attention to the paper work. I said I wanted the same as I have received for last three years. He told me he was sorry but can't do anything for me. Great customer service, thieves they are!

After being forced to do business with them after 6 years, I can say that I should have had many heart attacks! They have never said they received a prescription I've sent in their provided, pre-addressed envelope to St. Louis. When my doctor faxes them, they say they never received it. I've ran out of insulin and blood pressure medicine about 50 times because of them! They have a list of excuses and I've heard them all. My favorite is that the post office probably lost it. They are an uncaring and incompetent company and are begging for a class action suit. Rated -F.

My doctor ordered a generic prescription for estrogen patches, and Medco took it upon themselves without my authorization to send the brand name drug and charge me $176.21. They were authorized to charge my credit card that I had on file. I will never use them ever again and will file fraud charges against them. I cancelled my whole bank account info, so they can never charge me for anything else.

My request, in writing, was totally ignored. I wanted the generic alternative for my hormone replacement. The doctor stated that he checked "can substitute," which he said would be sufficient. Just to be safe, I wrote a note in with the order stating that I "only" wanted a generic. This is a difference in cost of $335! They simply filled the order, ignoring my written request with the brand name and charged me. Once a mail order pharmacy mails something, the consumer has no recourse. If this mistake had been made locally, I would simply have not picked up the order and took care of it. I will never use Express Scripts again and would never recommend it to anyone!

I have been trying to explain to Medco that I have a new doctor and I will be getting my prescription from her. Unfortunately, no one there has an IQ over 37. I don't know how many phone calls I have made. I have run out of my prescription and have been getting samples from my doctor. I got one prescription for 30 days from my old doctor. I haven't seen him in three months. Out of the goodness of his heart, he filled it without seeing me. I got tired of telling my story over and over again. I called and asked for a manager - what a waste of time! I have never been treated so rudely. He was so full of himself. I knew nothing and he was just going to tell me what he wanted and I was just another moron on the phone - very poor customer service, at best. I will be looking for a new insurance, one that does not deal with Medco.

Medco over-charged and blamed me! My prescription for NuvaRing indicated 12 refills. You'd think that common sense would dictate them to send a 3-month supply at a time at $60 as they have done before. Well, they sent 1 and charged me $60 when in the past. I called them and they told me that they did everything correctly and the prescriber should have written free hand in the prescription - "Okay to dispense 3 units per shipment". To that I say, what happened to common sense? Who in their right mind would be willing to just give $40 to Medco for nothing?! That's quite a way to.

I am a T2 diabetic (from gestational diabetes) and am on insulin therapy. I am almost out of Novolog flex pen; I've got a few days left. Well, I was told Friday (7/13) that they (the pharmacy) are sending them right out to me. My husband gets an email saying they can't send them out until 7/28. Mind you, I am almost out, won't even be in NJ at that time (going away on the 20th) and I gave them the riot act yet they have a policy that tells them they can't do it unless the doctor fills out a script for more units per meal. Oh and they have been blaming the doctors since I knew them. They say the doctors don't fill out the forms right, causing them to call you all the time to verify your address with them. One fat lie.

Express Scripts received two Rx from me on the same day. One was a renewal of ** and the other a new drug for GERD. One week later, they called me to say that my doctor had approved a different, cheaper drug for GERD, a drug of their choosing, but I had to approve it because it was not a generic but a different drug. I was angry because I had used the drug prescribed by my doctor in the past and liked it. But I felt that it was too late to refuse and delay my order. They then shipped that drug. However, another week went by and my ** did not come. I checked online and saw that it was still pending in their pharmacy. I called several times and was told that they could not fill the ** because the doctor's signature was not clearly on the dispense as written or the substitution allowed line. I asked if there was a drug they wanted to substitute for ** and they said, "No, there was no drug that could be substituted."

The doctor sent in prescription to Medco on June 28. Medco pharmacy called. I asked what happened to my strips. She said they wouldn't be sent until July 13th. I said I couldn't wait, they were needed to monitor my diabetes. She said she would cancel the order and I needed to wait 24 hours for the turnaround. Then I called my regular pharmacy and gave the pharmacist a number she gave me and they could give me strips. I called the pharmacy and they told me to get a new script from my doctor. I called the doctor's nurse but they never called back. So I called a script in for my older Bayer glucose monitor for strips. I never received strips for my Accu-Chek glucose monitor. Diabetes is a serious disease that needs to be carefully monitored. You need to be your own health advocate.

My partner suffers from several ailments, the least of which are rheumatoid arthritis, fibromyalgia, and degenerative disc disease. He has seen the same doctor for 2+ years, and due to certain factors, it has progressively gotten worse on getting his medications filled. So, he switched his insurance over to Medco after speaking to a representative, who told him his medications would be easily dispensed and mailed to him overnight (a lie).

Medco has refused twice this year to accept payment for our medication co-pays from our health care reimbursement account debit card. According to their customer service representatives, the company has a policy that they do not accept debit cards as a payment method after 30 days. But they don’t even send out invoices until 30 days! So, you will always get an invoice after the 30-day debit card acceptance period is over! So it seems that if your health care reimbursement account administrator (in our case it’s Ceridian Benefits) issues debit cards, Medco basically has an automatic rejection policy. What does this mean? It means that you now have to pay your medication co-pay out of pocket, even though you have already designated that money to go from your paycheck into your health care reimbursement account! You are paying twice! What happened to my legal right to pay my medication co-pays from my health care reimbursement account? Hello? Class action lawsuit, anyone?

This is absolutely the worst customer service department in the world. I have talked to them repeatedly over the past two years and I have never had a successful resolution. They have ridiculous policies, refuse to acknowledge receipt of faxes and calls from my doctor's office when I have been standing there when they sent and called the prescriptions in! They inevitably blame the MD office and on several occasions, the pharmacy answering machine for the MD has been full and not taking any more messages! I would never choose to use this company and believe it is only used for economic reasons and this is reflected in their "I don't care about you" attitude. I have asked my employer to change on several occasions and will continue to do so.

Every time you call here, you get told something completely the opposite of what you were told the last time you called. "This medication needs prior authorization." I know that. You have that on file. My doctor wrote you a letter in February of this year. "Well, this prescription is too old." No, you have a prescription on file from earlier this year. "It looks like that was cancelled on 2/10/2012." No, my doctor wrote another one after my appointment, which was 10 days after the date you just said. "Well, it looks like you can have the generic version; the copay would be $37." Then, how come the copay here in town was $15? "How many pills did you receive? A 30 day supply?" I don't know. It should be there in your computer.

I have been recently informed by my pharmacist that Medco will cause my necessary hypertension medication copay to more than triple unless I move it away from the pharmacy that I have trusted for 22 years to Medco/Escript's mail order online pharmacy. Medco never contacted me in writing about this major change in circumstance so I received no notification. Further, in a country where corporations frequently decry "liberty" and "free enterprise", I find this to be an extreme violation of interstate commerce and an effort to force a competitive monopoly as well as utilizing financial coercive tactics. I look forward to any future legal remedies that may ensue to cure this abhorrent corporate behavior.

On March 30, 2012, I requested that 3 prescriptions be refilled. I knew that my prescriptions were good through April. The prescription for a 3-month supply was filled for these medications and sent to me on 3/30/2012. I take these medications on an as-needed basis and a 3-month supply lasts for more than a year. In May, I received another 3-month supply of the 3 medications which I did not request. I contacted Express Scripts and spoke to a woman named Theresa who said they did not have to give their last names. I explained the situation and she told me that if my primary care provider explained that these were not ordered, they would send me a return label.

I have been forced to use Express Scripts by my health provider. They are the worst. I use a compound Rx that has been approved, denied, approved and denied again. Each time it’s denied, I get the same very vague reasons, most of which information they are already given. These people just want to wear you down with the hopes of you giving up! And I have never seen so many supervisors in my life! “Hold on, let me let you speak to my supervisor.” Geez! Such a racket! They can’t even tell you why your claim is being denied. Can I speak to the claims department? Oh, I’m sorry. They don’t have a phone number to reach them. Seriously?! I’m not giving up this battle! I want to know how to pursue this. Please do not use Express Scripts people!

So far on three occasions, Medco has shipped my child's medications with no regard for the manufacturer's directions. We are in a heat wave and the temp is over 100. Medco shipped the meds that need to be in a controlled temp between 56 and 86. The meds sat in a hot truck all day with outside temps exceeding 100 and then they tried to tell me there are excursion temps, yet when I called the manufacturer, they told me the meds are unsafe and that there are no excursion temps. Medco wants to reship it in the same conditions, throwing in a gel pack. They don't know the definition of controlled and they just don't care about their clients or their health. One rep lies and the other swears to it, telling me the meds are safe though the manufacturer said they are not. Awful customer service, horrible communication, gives you the runaround, makes you pay for damaged meds and holds and won't correct their wrongs. They let children go without their medically necessary meds. Horrible customer service. They just give empty promises, waste your time, horrible organization and communication.

I have been happy with Express Scripts up to this point. Last week, I got one of their calls saying my requested prescription was on the way. I checked on the internet and sure enough, my prescription was on the way, only I had never requested the refill and did not want the medicine as my doctor was changing the prescription. There was no way to stop the order and while the woman I spoke with was friendly and helpful, there was nothing to be done. She said I had received a letter in April (?) which surprised me because up to this point, we had been communicating via phone and internet. When did they begin using snail mail? And they had called my doctor. Why I do not know since I never requested this refill? I believe now it is all a scam and way for them to make money from the insurance companies.

The generic manufacturers they use do not work. At a normal pharmacy, you can select the proper generic that works best for your body. Medco requires the doctor to write the prescription a certain way and it takes weeks for them to get it right. They also failed to follow up with my doctor, instead asked the office assistant for advice on how to proceed, even though my prescription specifically requires a certain drug. I was without proper medication for 3 months.

Poor customer service: It's June 2012. The most recent claim goes back to April 2012. The claim is for a compounded Rx. We've been sending these claims for years. Since we never received our payment (a whopping $30+), we inquired recently. Funny how the story changes. You need to resubmit the claim. Why? Didn't get paper work? But it was attached to the claim! Oh, give us so many hours to check that.

I have been having trouble getting scripts (Mail Order Express Scripts) in a timely manner. After several problems, I was told by management that I should call when I expected Scripts to arrive and they would put a supervisor to expedite on them. I have cancer. They are pain meds not available in FL. I did as told. I was told that my meds would ship in 24-48 hrs. We are now at the 60 hr. I was told that they didn't ship, now being Friday. They won't go out till Monday. They are a bunch of ignorant, disorganized, insensitive liars. They tell you what they want to get you off the phone. I have no idea why the D.O.D would let us have to put up with this. Another thank you for service to your country.

This company has been incompetent forever. They gave me medication that did not work 3 years ago. I got some samples from my doctor of the same medication and they worked. At that time, they sent me a mailing label to send it back. I asked for my money back and they gave it to me. I told them I would get mine filled at the local pharmacy from now on. I also told them that I saw on CNN that some guy in Florida had some huge bins of Rx for Express Scripts, which sat in the trunk of his car, which was parked out in the sun for 3 days! No wonder none of their prescriptions work.

Today, I received a prescription that my doctor sent in to Medco. When my insurance went live in June, I made sure not to set up automatic billing. I opened my mailbox today to find prescriptions. Inside was a bill for $102. I called Medco and asked why I was sent this medication that I (the consumer) did not order. I was told that it is their policy to automatically send medication when a doctor orders it. I then asked why they sent it without billing information being set up and was told that my account has a threshold. I asked what that was and was told that was $100. I exclaimed, “Then why did you send me something for $102?” I was told that it’s because of the type of medication the threshold was waived. Then two supervisors later was told that they allow a 50% amount to the threshold for accounts in good standing. Wait, what? There is a $100 threshold except for when there isn't a $100 threshold.

My prescription was repeatedly filled for half the prescribed dose. The pharmacist refused to call my doctor and just kept filling the dose for half the prescription and my doctor kept sending in the right prescription. Express Scripts is not in business of wellness or patient care. It is like a robot and sees in black and white. Express Scripts expects the customer to be the liaison with the doctor. I'd rather pay a couple bucks extra and get customer service at real pharmacy. I am mad at Anthem Blue Cross suggesting that I use Express Scripts.

Medication (Gylenia) was denied due to a balance of $2500. I paid $500, and I could not pay more at this time. Co-pay assistance is promising a lot, but they would not like to pay, too. I tried to set up monthly payments with Medco, since I am a husband of a disabled wife and have two kids and I cannot pay in full. They denied the monthly plan and her MS medication. The answer basically was: "No money, no medication." After my seriously ill wife spent two hours discussing with the "manager", she was so emotionally stressed out and cried. I feel so sorry for all people, who have to pay $1000 - $5000 for medication a month. If you're middle class, you pay all and there is no much life or money.

On April 9, Medco processed and shipped an order for what I thought was a brand name prescription that I have been taking for over 15 years. Medco sent ** tabs, the generic form of ** without my consent, knowledge and contrary to the orders from my doctor. Since that date I took ** tabs for 2 weeks and then began to notice huge changes in my system in regards to this medicine. I suffered extreme changes and reactions to this change in medicine. I suffered sweating, chest pain, anxiety, and severe depression. I am a cancer patient and I am going through chemotherapy and needed my current medication to stay the same. I was not informed of this decision that Medco sent the generic form of ** until I contacted Medco and an extremely disgruntled employee told me that I was not able to receive brand name prescription since my current plan did not offer such medicine.

I called Medco to set up a direct mail account for prescription medication. They asked me to go over the prescriptions I wanted. I told them I needed three, and gave them the names of the prescriptions. They confirmed the three and gave me a price. In the mail, though, I received five prescriptions for double the price - two I did not ask for. I called, and they confirmed that I asked only for three. They said that they sent a fax to my doctor asking for the same three. When the doctor faxed back, five were listed (two were old, and ones I do not take anymore).

Same problem as Joe in Austin in the past - Crushed pills, billing disputes that are hard to settle or understand due to the way Medco credits and debits accounts versus what they put on their bills of laden. I will move all prescriptions that are generic and not required by my insurance to be filled by Medco back to a local pharmacy.

Express Scripts billed me for a drug I never ordered and never received. In response to my phone calls and letters demanding that they send proof of the order and delivery of the drug, they sent only form letters that have nothing to do with my request. Now, they are threatening collection activities for payment on a drug I did not order and did not receive. I don't even use Express Scripts anymore. I stopped using them years ago when I realized they were overcharging me on generics.

Express Scripts has got to be the worst mail-away pharmacy I have ever used. They have lost payments and scripts. When I contacted them regarding receipt of two checks, the first time I talked to them, they claimed they didn't have the checks. I was able to inform them that both checks I had sent at the same time (in the same envelope) had cleared the bank. While I still had them on the phone, I checked with my HSA bank to find that if I wanted a copy of a canceled check, I would have to mail in a request which would undoubtedly take up to 2 weeks to handle once I sent it. They sent it to me and I sent it to Express Scripts, they were going to charge me to get the copy.