Express Scripts Reviews

I've got 7 pages of notes logged just to try to get a prescription for Enbrel filled - it's going on 5 weeks, and they find excuse after excuse. Started recording every phone call with them the last couple of weeks. Same story as everyone else: need prior auth, no don't need prior auth, prior auth expired (it wasn't, according to Express Scripts - their own parent company). We'll ship it today, no we can't, yes we will, no we can't. Sent me the wrong meds, then it took a week of phone calls to get a return label so I could send it back. Every person I talk to says it is straightened out, but nope it is not.

For a pharmacy that deals in medications to stop premature birth, they ARE THE WORST!!! 4 weeks to process a medication that aims to keep my baby alive??? REALLY!!!!! Total phone tag for 4 weeks and STILL DIDN'T GET THE MEDICINE!!!!!! Having to pay $4,000 (YES 4 THOUSAND) dollars because a pharmacy can't get it together to process the prescription!!! CLOSE UP SHOP AND GET OUT THE BUSINESS YOU'RE IN BEFORE YOU KILL MORE PEOPLE! Because I'm SURE a death has resulted from this company's carelessness!

My husband is diabetic and they no longer carry both his insulin. What do you do stop taking it?! Just let this man die. Has anybody thought about suing this company who thinks they know my husband's body better than his specialist. I cannot imagine in this day and age an rx company can dictate anybody's health issues. I think a lawsuit should be discussed.

In early Dec 2013, I ordered a 90-day supply of test strips from Express Scripts (ES). Allowing for the Christmas rush, I didn't think too much about it when they didn't come in. But on December 31, I had to phone two medical supply companies about orders that hadn't come in. The other company promptly took care of the problem. I discovered from checking the ES website, though, that ES had cancelled my order. Almost all their messages had come in by email. But they had warned me by letter that my insurance would no longer (after Dec 31) cover the test strips I had used for years, so I had made sure to get one last order in. In 2013 I had used up all my deductible for prescriptions, so the strips would have cost me nothing.

Re-ordered two meds I have been on for 2-10 years. Both control hypertension. Had authorized refills for both. Took 3 weeks for them to tell me I was on step therapy for one name brand med (my Dr. notified me) and 2 weeks to ship(?) my generic refill for the other. Still have not received the generic, shipped 6/20/14. The generic controls my heart rate. Cannot just stop. Have had to continuously call, email Express Scripts and bother my doctor for short term refills. Still waiting, had to order early refill at additional cost. Have to wait 30 days to file a claim for the missing generics supposedly shipped. And I absolutely order my refills WAY before I'm out but 3-4 weeks is ridiculous for one bottle of pills. I've been using for several years with absolutely no problems but 2014...sorry...blows.

I have literally been waiting three weeks for my prescription! On the phone again and on hold as I write this. I can't believe how bad this system is! I have Anthem Blue Cross and apparently, have to go through Accredo for my prescription. Nothing but run around and wait. They keep saying they're waiting for info from my doctor. I call my doctor and they say they have given all info. Called yesterday, spoke to a manager, was promised a call back and that meds would be sent out.....Nothing! Called this morning and meds are same status!!!!! Someone needs to bring a class action lawsuit against this company!

I placed a call to Express Scripts in Feb 2014 to inquire about a medication my husband received that was not a medication that he takes. After they researched the medication, they agreed they had sent it in error and refunded the money, 25.00. While on the phone I requested a refill on a prescription of insulin pens, gave the prescription number, dosage amount, and paid 866.00 as requested. When he received the medication the medication was wrong, they sent vials instead of pens. I placed a call to Express Scripts explained that he received the wrong medication type and had no way to administer the medication, they said they would research the matter and pull the tape from the phone conversation and call me back.

After being completely dissatisfied with their service for some time, I decided to try them again for a refill. They assured me that it would be about ten days to fill, and I called them with 3 weeks of medication left, so I would not run out. I was told it shouldn't take more than 10 days, and I stressed that I would like a call if there are any issues. On the 12th day I called them and they said they couldn't read my doctors handwriting, which sounded like BS because my doctor has a nurse fill out the forms for the authorization.

Being disable, 5 back surgeries, over 15 yrs. For a long time have been on pain meds - always refilled between 28 to 30 days, never a problem. About 6 months ago things changed - now 30 days only. So I adjusted. Go get meds filled and they say I owe 4 days back 1 yr ago - go find those pills. They must be somewhere? What am I to do and the back up meds had for a rainy day is gone. Used for adjusting to 30 day program. Also they use reason I use meds too soon, which is not true. I am following the law and the company changed it to their profits. Think how many this is happening to and money their saving per yr. Thanks for hearing.

I can see I'm just getting into a long dragged out battle. They are refusing to fill a script and will not give me a reason. Seriously. In fact, they keep telling me they can't find anything on me. Express-Scripts just says, "Sorry, can't help." Is anyone filing lawsuits? Any suggestions???

I called Express Scripts for a mail order prescription as they are the PBM for Blue Cross/Blue Shield of NY. They sent me a prescription that I did not order and insisted that I ordered it and refused to take it back. They also billed me $175, as co-payment for the prescription to my credit card. I wanted to send back the item but they said I would not get credit for it. Finally, after months of investigating the phone call, they realized it was an error that they made and sent me an authorization letter and a mailer to return the medication. I returned the medication promptly but the Post office could not give me a receipt as it was a prepaid mailer.

I have had issues with having my prescriptions filled and delivered, obtaining prior authorizations for medications, and getting put on a copay assistance program through Express Scripts. Isn't the point of having a company like Express Scripts in the mix that they are supposed to add value by taking care of the paperwork for the pharmacy and insurance companies? They are not adding value at all in my case, and in fact, are causing more work for the pharmacy and insurance company!

I had a call from Express Scripts that I had a balance due on my account, however, I was unable to understand the voice mail message to return the call. I had several people listen and still couldn't understand the purpose or the return call number. This happened several times before I figured out who the call was from. I called and was told that I had a balance and that my prescription could not be auto-filled. In addition, my co-pay had gone up from $5.00 to $25.00 without notice. I sent the payment from my bill payment service on 5/29/14 and drafted from my account on 6/2/14. This is the same bill payment service that I have paid with many times before.

Every month I call and get the same runaround - need per approval, prescription expired, prescription needs prior approval, not per authorized, per authorization has expired, too early to reorder, too late to reorder, it will be shipped and it does not get shipped, delay in the shipping, promised the next day, and still does not arrive. I spend three hours each time I call. I was even on the phone with Pfizer and Accredo for two hours and the Pfizer rep was exasperated and said this happens all the time.

I called a compounding pharmacy for a refill of my ** cream. They told me that Express Scripts wanted me to pay $355.00, but the cash price was $50.95. The cream is made on the pharmacy's premises. Express Scripts does not, to my knowledge, make this cream. How can they possibly justify charging me $300+ to use my employer-provided, high-deductible insurance? I hate this company, I really do. Their price for another prescription is THREE TIMES what the "cash price" is. How do they get away with this? I will call them on Monday to get answers, as I am currently out of the US.

Express Scripts is the Worst of the Worst. They tell everyone that it is the company they work for telling them that they must use mail order through Express Scripts. Well, I asked the Benefits department of the company that my husband works for and I was told "No, it was not our idea, but Express Scripts." From what I could understand the companies "save" money by having all of their employees use mail order rather than retail for all prescription medications. Express Scripts through the Tricare For Life retired military medical insurance program is requiring the same thing.

Here we go again. Another problem with Express Scripts. This time they refused to renew a prescription because it had expired. However, it had already been renewed three months earlier and had two refills left. When I called, the agent had wrong information in her records. She had the correct drug, but the dates of renewal did not match what was on the Express Scripts bottle.

Nice to get first new prescription free. Just remember to go in and change auto bill so you won't get charged without knowledge. You will wait a long time for new prescriptions. Lady claimed they would overnight since I mailed it over a week ago, but that was a lie. Better off for quick service choosing elsewhere. But nice to get bulk supply if doctor approves without judgment from people at the pharmacy. Wish they didn't have to approve certain meds I've qualified for and went through testing for diagnosis.

With this company, if you make the mistake of using automatic refills you will have medicine stacking up for years! My husband made this mistake and we have cupboards full of bottles as a result. For one thing, they don't consider the fact that you probably had some medicine on hand before you were forced to use this terrible company. Me, I go in and click on only the items I need and that way I avoid getting refills I don't need. Because this is their game and it is why they always try to push you to the automatic refill. The problem here is that this is a for-profit organization and it is ripping off the tax payers of this country by sending stuff we don't ask for or need and then charging us and Medicare and BCBS! Remember, as taxpayers we are the government so stop blaming the government and let's do something about this!

I take an Abortive Migraine medication that my doctor's office promptly keeps refilled. I got notification from Express Scripts that they tried contacting my doctor, but didn't get a reply which I knew was a lie. I called my doctor and talked to the nurse who had fax verification on June 2nd that they'd sent a new prescription to Express Scripts, and that she would send it again. Twice they have faxed the prescription to them with confirmation and Express Scripts says there is nothing they can do about it.

I need my medicine or I will get sick enough to go to the hospital. Today, June 16th, I have been told over and over there is nothing they can do. I have been getting the same prescription for 22 years. I have served 25 years!! Why are they not taking care of this Vet?

This is the second experience in failed delivery of needed medication. Doctor calls in prescription on March 8th to increase the dosage meaning I would be running out sooner than the original. They delayed filling the prescription, then requested additional information from the doctor and delayed the filling even more. They then sent a letter to me asking me to call. I called on June 5th and I called the next day. The rep wanted to confirm the delivery address. I have been getting prescriptions from these idiots for years. I went over payment and then she asked how much I had left. I told her 3 days. She said I should call my doctor and get a prescription filled locally. l asked if she could expedite the filling since they delayed the process. She said she would try to get it out soon.

Prescription ordered 2 weeks ago. All their representatives lie. Told me when sent electronically thanks 5 days for them to get bullcrap. They notified by email they received and was processing it day after it was sent. Now 2 weeks. Express Scripts sucks.

My Dr submitted an unnecessary Rx, which Express Scripts then filled (without my permission), billed me and then refused to take the Rx back - they told me to talk to my Dr about the amount due. Basically said I had no choice in what was filled but am still financially responsible. Absolutely CRAZY!!

This is the letter we just received from Express Scripts: You may need to talk with your doctor about your prescriptions. We're writing you because you need to take action if you want the following medication(s) to be covered under your plan: ** 20 MG TABLET. City of ** and Express Scripts, the company chosen to manage your prescription benefit, want you to know about an important change. Beginning 07/1/14, your plan's coverage for the above medication(s) will change, and Express Scripts will need to review the prescription with your doctor before it can be filled and covered under your prescription benefit. During this review, your doctor can provide us with more detailed information information on your prescription so we can make sure its use falls within your plan's rules. These rules are based on FDA approved prescribing and safety information, clinical guidelines and uses that are considered reasonable, safe and effective.

Express Scripts discontinued taking my premiums from my charge account. I have been living at my current home for two years and had notified them of my address. They began sending notices to my former address. Letters were returned so they cancelled my Medicare Acct. My charge account is good and the credit card company is sending a letter stating that fact. Express Scripts can give no reason for stopping the deductions and say I should have notified three (3) different departments of my address change. I have been receiving prescriptions, bills and their other info at this address for 2 years. I am now without prescriptions coverage and they claim no responsibility. I think they are covering up the fact that they failed to change my address in all areas and also that they had no reason to stop deducting payments from my account. I have been a customer since 2008. They did however deduct payments for medications after they stopped deductions for my monthly payments. I am a senior and cannot get back into a plan until Medicare reviews my case which could go either way. This process will take 30 days or even longer.

Waiting for a prescription for over a month. Over and over told it's going out. Representative to supervisor to manager, numerous of each. Not one can seem to give me accurate information, yet they all seem to say they are hand delivering, walking the prescription down and lo and behold, still no delivery. I would not recommend this service to an enemy. As I write this review which I have NEVER done this before, I left a message for the CEO Mr. George Paz. Let's see if he can provide some assistance.

It is time for a class action suit, or criminal charges to be brought against this company - whatever their name is! Since Accredo took over for the previous specialty pharmacy, I have NEVER experienced decent service in refilling my or my husband's specialty meds. We, like everyone else on this board, are required to use Accredo for injectables. The first month, the story was that I didn't have a prescription. When I challenged that, it was that I didn't have refills. When I challenged that, it was too early to reorder. From there, it has been a similar experience EVERY month, spending at least 2 hours per month on the phone just to reorder the SAME medications that we have been taking for years.

I have had to use the local pharmacy the last 2 months because Express Scripts tells me they are shipping my meds the next day and when I call to verify it is coming soon, they say that it is scheduled to ship "tomorrow". They keep saying "we are sorry" but it doesn't fix the problem of poor customer service. Medicine is something that should not be messed with! Needless to say, I have to go to my pharmacy tomorrow and hopefully get my prescription because I need a new script from my doctor since it ran out when I went to Express Scripts! Convenience is definitely not their company motto!

I received an email request to transfer a current retail prescription (generic maintenance medication) for up to 90 days and it would be FREE. I currently have a prescription that qualifies for this advertisement with 3 months left sitting at Walmart. When I put in the web request to transfer that prescription, Express Scripts contacted my doctor for a new prescription. The advertisement was for a Transfer not a New Script. I know that it is only a matter of $30 difference but I am trying to prove a point. They do not do comply with advertising laws and they surely do not strive for customer satisfaction. I am extremely disappointed with them.

I had my Dr. fax in a script for a new form of the same med I've been taking for years. When I checked the status of my order a few days later, I found that they were shipping the old medication. I spoke to someone who agreed that the wrong med was about to ship. The problems began when she stopped shipment of the old medication but did not ship the new one either, which I found out a few days later. When I called back, I was told by a very rude person that the only script that was faxed was for the OLD one. I told her I watched my M.D. fill it out with the NEW medication and fax it. She continued to argue with me, and I asked her to look at the script itself. She said she couldn't do that. This was On Friday, May 29th.

Had to switch to this company at the beginning of Obama care. Can only get 21 day supply of medicine locally, if you buy it from them they will give you 90 day supply. After fighting and going back to doctor and new office visit charges, they said they would send medicine. Sent one prescription and will not send the other until I go back to the doctor to clarify my prescription. I have been taking this medicine for over a year now. They always call with denial on Friday afternoon when the doctor is not in and we cant get anything done until the next week. This company should not be allowed to be the insurance provider and also the pharmacy. They always want you to take the cheapest crap or they argue with you.

We have tried multiple times to have our prescriptions renewed with the doctor. The forms get sent and faxed back but they never seem to receive the doctors fax. In January the system was a total disaster, after many attempts to refill - I called several times. I was told the dr would have to resubmit new prescriptions for everything, the old ones were lost. They begrudging gave me a supervisor. I received a refill on every prescription in the system under my name. Today, the only way I could reach a person was to claim I had a billing problem. When I ask about an old order, they said it was stuck in the system, that they had called me in April but I did not respond. The people on the phone, when you reach them are nice. The computer system is garbage because I can't believe their representatives would lie.

A few months ago, my wife was running low on her inhaler meds that help control her asthma. Without them, we were rushing her to the ER every few days. We also got her a nebulizer that helps when the inhalers are not enough. Since then, the combination of the inhalers and the neb. have kept her out of the ER completely.

Web seems to be down the majority of time. Almost impossible to manage prescriptions. I have been trying to get onto website for the past three weeks and I always get the message that the website is down due to repairs.

My husband company forced us to use Express Scripts years ago. This was the start of our nightmare. I have a lot of health issues so I have to be on several meds-some I can't live without. This stupid company would never send my or my families meds on time. It was either late or 2 months ahead. Quite a few times the bottles were missing up to 20 pills (which they don't care because they "counted them" before shipping. Then because of all of this we would have to override the script get a weeks supply at our local rx which means we pay the same co copy 2x!!! Several times express would charge my debt card for amounts that were double our triple our co pay.

We want them to pick up a prescription because our brother passed away. Four times we called and they keep telling us they will send a call tag and we still have the medicine. The box was never opened and is ready to be returned.

Since January, I've tried to use Express Scripts for two different plain scripts and had issues getting them filled. Express scripts had refused to fill them. One was invalid address and checking the address, it was correct. Second, the pharmacist refused to fill it due to filling too early and override my doctor. The latest situation, was now they are stating that there are insufficient funds to for scripts even though there is a credit card on file. They claim that it is not good enough. These people need to be terminated from filling any scripts. The government needs to step in and investigate what is going on and how the pharmacists can override our family doctor. I am extremely upset with Express Scripts!!

I went to refill my daughter's prescription expecting to have a $0 copay as it had been for the 3 previous fills. I was shocked when the pharmacy tech said my charge was $91 and change for a one month supply. I called Express Script only to find out that after the 2nd refill you are required to use home delivery or you are penalized for using the local retail pharmacy. Yes, I said penalized. That is the term the young lady on the phone used when she insisted the charge was correct. She told me the copay had gone up to $25 and there was a penalty for using the retail pharmacy. I explained that I was unaware of this detail and that I didn't have an issue with setting up home delivery but could someone please authorize an override this time so that my daughter did not miss a dose. I was assured that there was "nothing I can do". I asked to speak to a manager and again was told "yes you can speak to one but they are going to tell you the same thing". At this point I was so angry, I was starting to stutter and had to get off the phone.

On one occasion Express Scripts sent my payment check back to me..then I had to send it back to them. On another occasion, I ordered a prescription refill and they said I had to get a new prescription even though I had refills remaining. I could write all day about how horrible they are. Lockheed Martin Corporation (another horrible company) doesn't offer any other way of acquiring prescriptions so I don't have any other choice but to use them.

I set up a new account with ES in March with a new insurance company and was asked to have my doc send new scripts for medicine I was already taking. My doctor electronically sent a script for **. The pharmacy called me and told me that the medicine was over $500.00 and was it OK to send it. I agreed to that prescription..On my next Dr's. appointment, we discussed another option and I stopped the **. A week later, I received another 90 day supply of **. When I called to ask why they sent another bottle when clearly I was not in need of the medicine, they said my doctor sent 2 prescriptions so they filled 2..They charged me another $511.06 and will not credit my money back. I have been calling ES daily for 3 weeks and have to go over the same story with a different person.

I signed up for the worry free refill. This company is incompetent - if they can't simply re-fill prescriptions they should not be trusted. I have taken the exact same medication for years and every refill is a disaster. They claim that my doctors office is to blame. I have had the same primary doctor and never had problems filling a prescription or getting a refill at the retail pharmacy but when insurance forced us to use Express Script it has just been a nightmare. They have overcharged me - short changed me on pills and made me pull my hair out. The price for a simple refill is never the same and they keep changing the formulas etc. so sometimes I will receive the tablet, and sometimes it is a completely different capsule.

Never, ever had I experienced such utter and repeat incompetence from such a much needed institution (if you can even consider it one). If you want to experience being repeatedly charged incorrectly, wasting hours on hold, being transferred from one "supervisor" to another only to have them supposedly resolve your problem while on the phone, and learning that the same issue resurfaces the next day, then Express Scripts/Accredo is sure to not disappoint. These two, yet co-located, companies are filled with the most incompetent and apathetic employees. Perhaps it’s their low pay structure? I don't know, and it should not matter. Peoples' health and lives are at stake and being subject to such agony should be criminal.

This must what it must be like to be in 100% socialized medicines. Just recently started on long-term meds for thyroid, pituitary gland tumors, vitamin D deficiency, MS meds and few other hormone therapy. Every time my Doctor changes my dosage or frequency it takes 3 to 4 weeks to get scripts shipped. I travel extensive for work and end up paying non-covered price for refills because they won't approve at Rx when I go to a brick and mortar. Have escalated every call I have to a supervisor and even as far as finding out from a physician the Pharmacist direct dial.

I had just had my prescriptions filled at a local pharmacy, all 3 for 90 days each. Approximately a month later Express Script called asking me to transfer over - they can give me better prices. This sounded good but I told them at least 2 times to not send me medications that I had just had refills done and I would call them when I needed to transfer over. Within 2 weeks I received another order of my medications from them after telling them not to send me meds, that I would notify them when I needed them. I called and asked for an envelope to return the meds since I would not pay for them when I did not need them - realizing that this was going to put me in a place where they would continue to send me medications I did not need. Said they would send me an envelope.

Medco is my insurance company for the prescription component of my health plan - they have been since 2009. From the beginning, they have called me about a dozen times a month to try to get me to sign up for their prescription-by-mail program. I have always declined because I didn't like the idea of having prescriptions sent by mail. And the savings are pretty small.

Seems that now my insurance company is forcing me to use these people for my insulin. Luckily I can get my other scripts at the local pharmacy - for now anyway. After loading my fridge up with insulin that I was charged for and did not need and not getting enough of the insulin that I did need, this was the last thing that I wanted to do. But now I am on different insulin.

I had received one bottle of a prescription, and it was due to be sent again in a few weeks. Rather than taking one pill a day as prescribed, I was only taking a pill every other day. Since I didn't need the prescription until much later, I called and told them to push back the renewal date 3 months at least. They said they could only push it out 45 days. I told them when their "new" date came closer to contact me to see if I needed them to send the prescription. They didn't, but sent me a new prescription anyway, without contacting me. I don't need the prescription anymore, but they won't take the pills back.

My doc faxed in a prescription to Express Scripts. I checked the status online. Said it wouldn't be mailed out for 2 weeks. On the day it should have been mailed, I checked online again and found that the order had been canceled. Nowhere online could I find out why. I spent 30 min. on the phone trying to talk to real person. I finally found out they canceled the order because my doc didn't call so he has to fax, and call in the prescription. Who does this? They didn't even contact me in any way to let me know there was a problem. We had used Medco many times in the past and never had a problem. The med is something I shouldn't be off of for very long. Now I have to call my doc and start all over. I am more than just angry. There should be a neg. star.

5/17, I placed an order for ONE Rx & a window popped up stating another order was awaiting a call from my doctor before they could fill it for "auto" delivery, which I had NEVER requested! I IMMEDIATELY speed dialed on my cellphone and requested this be STOPPED, which I was ASSURED it would be... This was on 5/17. You can imagine my SHOCK to see this Rx arrive in TODAY'S MAIL...5/23! When I called Express Scripts/Medco to ask WHY, could I return it, get a credit to my husband's credit card, I was told: (A) NO, you can't return it since your doctor ordered it (even though that doctor hasn't been my doctor in over a YEAR), (B) NO, we don't give credits, and (C) the "auto" I had been ASSURED was stopped on 5/17 was ASSURED stopped TODAY...5/23. Promises...promises! So now I'm stuck with an extra Rx I DON'T need... My husband has been charged for another Rx I DON'T need, and another conglomerate is laughing their butts off at the people they're stealing from.

Up until this point in time I had not had any issues with Medco. However, once Medco merged with Express Scripts, my experience with them has been awful. Express Scripts does not do a good job of adhering to the account settings and preferences selected. I enrolled in auto refill and supplied my credit card information on file. And to no avail, they did not automatically fill my prescription (never had this problem with Medco). When I called they told me I had to go and fill my prescription at a local pharmacy and then I'd have to call my doctor and have her submit a brand new prescription to Express Scripts as once I went to the pharmacy my prescription would be null and void. I have literally been on the phone every day for the past 6 days with Express Scripts trying to understand why the new prescription has not been processed! My doctor sent in the prescription, so that's not the issue. I have not been able to get a response. The last rep told me that I should call back... AGAIN to check on it. REALLY?? They just suck and I'm completely frustrated by them.

Where to start........ My doctor ordered ** from Express Scripts which should have gone to the local pharmacy because she had given me a coupon to use but the staff made an error. When I got the ** and was charged $75 (3 month supply cost) I called them and of course I was told my insurance program pays for 90 days and that was what I was going to pay. I asked if I could send it back. NO once it is in the mail, it's mine and I must pay for it. After 3 days of yelling and throwing a fit, I finally got them to reduce the price to the $30 co-pay I would have paid locally.

I received a 90 day prescription from my doctor and immediately mailed it to Express Scripts. I called Express Scripts and they told me that since it was a new medication, they would overnight the medicine to me and I would have it within 5 days of putting the prescription in the mail. Needless to say, that was a lie. On Day 6, they said the prescription was sent to processing and would take 3 more days. However, they assured me that once it left "processing" it would be sent overnight. THAT WAS A LIE TOO. I am on Day 11 and the tracking shows that it was mailed via USPS normal delivery and is currently 6 states away.

All these people want to do is FAX Doctors. I had been getting a 90-day supply at a local retail for $10.00. The retail dropped this drug from the $10 program. So they filled a 30-day RX to get me by. Now Express Scripts claims they cannot fill it because it was written for 30 day. They refuse to listen that the bottle states "2.67 refills of 90 until ##/##/2014." My Doctor will not rewrite a good RX. What bunch of rude, unhelpful people.

They have a policy to do a mail in order for prescriptions after 2 refills. I have a written prescription from my doctor and I sent a mail in order for the prescription. The mail in order from Express Scripts is an extremely painful process. It was mentioned that my order will be shipped in 6 days and after 6 days it was cancelled saying that they didn't get approval from my doctor. I contacted my doctor's office and they told that they didn't receive any fax for approval. I have called the Express Scripts support to check the status and they told me that they sent it for approval while my doctors office didn't get any request. After 3 calls with the express scripts support they realized that they have sent it to a wrong address. They said that they cannot resent it for approval for the same order as the order date has expired and I have to reorder. I did reorder the prescription and this time they got approval from the doctor and shipped it but they didn't use the proper address on the shipping and the order was resent to the sender (Express Scripts). It was again a painful process to call the USPS and Express Scripts support to ask them to send it to the correct address. Its been more than 20 days and I still didn't receive my order.

My husband started getting medicine through the Veterans Administration so he wanted to cancel the prescriptions he had with Express Scripts. We called several times over the last few weeks and told them to stop. They said they would. They kept sending drugs and taking payment out of our bank account. Today they told us they couldn't stop as long as the doctor was sending a prescription. I told them that didn't make any sense. If my doctor called in a prescription to Walmart Pharmacy, Walmart can't force me to get it and pay for it. I also told them I didn't believe the doctor sent a prescription because my husband hasn't seen him in over a year.

My healthcare insurance (Coventry) has outsourced its pharmacy/drug benefits section to Express Scripts. Express Scripts has a policy where you can only refill a prescription twice in a store before you must contact them to decide between mail order vs retail pharmacy, otherwise you are charged full price at the pharmacy until that decision has been made.

A charge of ~$330 was taken out of my checking acct without authorization. I called to have that charge reversed, and they ended up Crediting me over $1000 in 4 different transactions, totaling more than $4000. Well, after I pointed this out, they refunded my $330. They also "recalled" the $4000, except they only recalled 3 of those transactions. This causes a negative balance on my Express Scripts account. So, they took out over $1000 from my checking account!!! NO AUTHORIZATION. I've spent hours on the phone with these people for the past 8 days. I've asked to have my checking account removed from their records and they have refused up to this point, because "there's a charge pending on that account". The reason they were crediting me $1040 was that was the cost of one of the meds I'm taking. That med was filled in March (bought and paid for). So, now I still owe (according to them) over $1000 for a med I have already purchased and now need to refill. They are blaming a bank they use to process such accounts. PNC Bank.... My next call is to the FBI.

My subscription for my MS medication was submitted to Accredo at the end of March but wasn't delivered until May 2nd. I am fortunate to have a diligent, caring person at my insurance company who totally went to bat for me to get it in May. The really horrible side of this is I suffered a really bad flare up (or a relapse as it's called) while I waited for the medication that is supposed to help prevent this from happening. I am still in pain. :( I also dislike the fact the medication is left outside when the leasing office of my apartment complex is on the way out. It's not difficult to require the medication be left with the leasing office. I attempted registering through their online site to request a refill with NO luck. I finally gave up.

ESI took $ from our checking acct. without permission. We like others have little affordable choice in what we can do to get our meds for whatever reasons ... and while I have no problem paying for something my family or I need... to get over $300 sucked out of our acct. when we are not expecting any scripts for anything at the moment... and not a %^%%$ thing I can do about it except be given credit to my acct.?? WTF?? That $300 was a good portion of my mortgage payment I had to pay for this month, and now I will be late ... No one in my family needs a refill or anything for the next month or so, and they feel like it is OK to do this without prior notification?? Bring on universal health care... almost anything is better than being legally robbed like this...

Express Scripts not only delayed our Rx but could not explain why. The Rx was sent electronically and received within an hour. They tell us that it will not ship for a full 7 business without explanation. Now we have to buy a stop-gap supply from our retail pharmacy. Do not depend on Express Scripts for anything but delays and poor service.

I had join the 1199 Union on October 2010, since then I had not paid any co-payments for the prescription for **, recently I received a call from Express Scripts telling me that I needed to pay $625.00 for the **. Insulin pens, mind you our plan has no co-payments for prescriptions, I asked them why all of a sudden there were charges for the prescriptions, they could not give me an answer. I went online because my daughter needed to refill a prescription, I was not able to do so because the message on the Express Scripts page said that I have gone over my coverage for the year, I called the companies number and spoke with someone who had no clue about what was going on, I asked or speak with their supervisor, and the woman told me that the reason I could not order was that I needed to pay $625.00 for the **.

I am on my husband's medical insurance. It's a shame that I have been waiting for my prescription for just about a month now. Express Scripts thinks they must know me and my own body for the past month. I have several autoimmune diseases - myasthenia gravis, psoriatic arthritis, essential tremors, double vision... Express doesn't even know me. I'm just a name on a piece of paper or in their computer. For some reason "Express Scripts" thinks they know me personally.... They think they know me better than I know myself, or "Ex. P" think they know me better than my own physicians.

My doctor called in a new prescription on May 7, 2014. This prescription was for a higher dosage of a medication that I just received in the mail not more than two weeks ago. I was told I could I could take four of the old prescription pills per day and those would equal the same dosage as the new prescription. I called to have this prescription stopped until a later date, but it has been sent anyway. I was told by everyone I spoke to that there is a federal law that new prescriptions are sent out immediately. Has anyone else ever heard of this law? I doubt it, and don't think other prescription mail services go by this idiotic law that Express Scripts has come up with.

Everything has to be approved, even after a qualified doctor has approved it. They steer you towards medications that may be cheaper for them but not beneficial for you. Preferred medications are medications that are cheaper for them. Customer service is sub par at best. Medication is outrageously expensive. Forms must be signed to even change medications, even if your doctor okays it. Essentially THEY become the doctor. Beware.

Express Scripts is getting worse than ever! I have a prescription that needs a prior authorization. My Dr. has called and told everything was cleared up. I got an email telling me "we are processing your order". I call and ask to priority ship the order. They said fine. Everything is looking good. Several days pass. I get an email today saying they cannot fill the order. I call. There is no prior authorization on record. They said the person I spoke with was wrong and I have to get the nurse to call and start over, then the nurse must ask to be transferred to customer service and tell them it is ok to fill the prescription. The doctors and nurses hate Express Scripts - there is always something like this. I still have no meds.

We have been using this company for years with no problems with delivery until a month ago. My husband's 2 diabetic pills never arrived. Called the company 3x and the pills are 'on their way'. 4th call now to our insurance company and the rep wants to help by placing a call to ES to talk with a rep. After over an hr waiting ES finally states that they will send out pills to us and give us a 10 day 'free supply' thru local pharmacy. Insurance rep calls MD office to get this confirmed while I am on the phone. 5 days without diabetes pills first time and now another day today. Called the Md office to have the pills filled at local pharmacy.

My husband has taken a medication for several years. A couple of years ago we got married and he switched to my family doctor. Although we requested his records from the previous doctor they had not yet been received. My husband was out of this medication and his new Dr sent in a prescription. It was denied because it needed prior authorization (which we did not know previously). The doctor called in twice and was told 'no'. Express scripts wanted him to take a different medication, one they preferred ($700 instead of $520 for the medication that he had been taking). We could get prior authorization but Express scripts would not fax the form for the Dr to fill out so I intervened. After 6 hours on the phone I was able to get the prior authorization based on the previous doctor's notes, which stated that my husband has an intolerance to the medication that Express Scripts wanted him to take. I thought all was well.

I have been trying for over 2 months to get a compounded medication for neuropathy in my feet. Each time I contact Express Scripts, I get a different answer as to what I or my doctor needs to do in order to obtain this medication. My doctors have sent in at least 3 different prescriptions trying to hit the magic combination necessary to have the prescription covered. My doctor is fed up with Express Scripts and so am I!! I have spent over 8 hours on the phone with various people and still have little hope of ever receiving this necessary prescription. Unfortunately, I am stuck with this company until January of 2017!!

I placed a mail order for pain medication from the medication list they provide (brand name). The first one I received was generic extended release tablets. Although my doctor had the words IR on the prescription, and on the order form, there is a bubble you can mark, not to substitute brand for generic. Well I got really bad side effects, I was twitching, had headaches, dry mouth and all sorts of stuff. The bottle was marked with an off the wall company, pills cost me $4.95 - no wonder. I immediately flushed them down the toilet.

Where to begin? This most recent battle with Express Scripts has taken place over several weeks and is indicative of previous battles. My daughter requires a brand name medication to control a seizure disorder. The generic version does not work but to receive the brand name, ES requires a letter from the physician. Receipt of the letter initiates an authorization process which theoretically takes 24 to 72 hours. (Please note the use of the word theoretically.)

I have ordered medications from Express Script many times and they were delivered and charged appropriately. I recently ordered two medication refills on the same phone call for the first time. One of the medications was shipped and received in a timely matter. The other medication was not included in the package with the first prescription. I called two different times and was told that the missing prescription was being sent separately and would arrive soon. I called the third time when the prescription had not arrived three weeks later.

THIS IS A CHEAP COMPANY. They're closing the Las Vegas Pharmacy because it costs them too much to operate. They have to pay the employees too much money. That’s why they're closing it, so CORPORATE can pocket the money. I FEEL SORRY FOR ALL THE PATIENTS OUT THERE THAT USE THIS SORRY ** COMPANY. You guys have problems now, wait till they close it down. Their CSR reps don't know what the hell they are doing, always making mistakes, causing delays in the drugs to the patients. This company is gonna LOSE a lot of clients. I wonder why they didn't get the FEP CONTRACT. ** SERVICE!!! LOOK AT WHO RUNS THIS COMPANY. WHY DON'T THEY CUT HIS PAY!!!! I guess they trying to become the number 1 company to work for. I think they number 2 or 3.

I have had it with Express Scripts! They are causing me so many problems. My Dr. calls in a prescription and Express Scripts approves it with a confirmation number to the Dr. and then they cancel the prescription because they are unable to contact the Dr. to verify the order. This has happened for twice and it is ridiculous. I end up without my meds because the Dr. becomes annoyed with the whole process. Last filling of my scripts I was without my meds for a month. I am now trying to get hold of my Dr. so they can start all over calling in my meds at a retail pharmacy. It is worth the few extra bucks to not have to deal with this company. Stay clear from this company if you can; they are horrible!

I am new to Express Scripts. My insurance is through my wife's employer and they switched to Express Scripts beginning of this year. Initially Express Scripts told us we had to switch our prescriptions to Walgreens or pay full retail as they will not cover them from our existing pharmacy. I used to support a local pharmacy, been with them for over ten years. Okay, so we switched to Walgreens. Then we got a letter saying we needed to go to 90-day refills or we pay full price. Okay, so I called Walgreens and asked for 90-day refill. Walgreens came back and told me that Express Scripts was refusing to honor the 90-day request and saying we had to fill only for 30 days. And that too at full price. Because we have been warned, I suppose. Oh yes, there is more. I logged into Express Scripts website and checked my med history and the lower charge options. The lower charge option window claims I have filled this med 4 times. Their history page on the same website says only two refills. I remember it being three times this year, once a month, not four.

I have been trying to switch to Express Scripts for a month and they do everything possible to block me from receiving my prescription. It is a horrible service. I was happy going to my pharmacy to get my prescriptions, but now Express charges me an inflated price of 500% if I do not get them through the mail with them. When I dealt with my pharmacy, I felt like I was dealing with someone that care about me. Express Scripts cares only about the MONEY! They do everything possible to ensure you do not receive your prescriptions. I have verified my shipping address with them 3 times, but they continue to request verification and then cancel my order and make me start the process all over. My doctor request I take my meds every single day, but it has now been over 6 weeks since I had any of my daily medication. Express scripts are heartless and do not care about anyone problems. I wish I had an option to go elsewhere. If you have the option to go somewhere else for medication, DO IT!

This is one mixed up company. To cover what they call 'maintenance' prescriptions they insist you use mail order. I signed up 4 months ago and have yet to receive the medicine. When I purchase from my local pharmacy, they will not cover because it is 'maintenance'. Then they send me letters wanting to question my doctor about whether the prescriptions are necessary. When my doctor calls, he is put on hold for over an hour only to be told they 'will check into it'. Pretty close to fraud if you asked me.

Primary issues are: being told order ready to ship, never getting it, told "OOPS there was problem." Having to contact doctor, starting over, still don't get, told me and DR office no approval needed then not getting drug because approval needed. Wait so long. Need new Rx, call to check and told approved then 2 weeks later call to see why not here -- "oops, there was a problem." Except the approval issue, same problem with every single order in the last 3 mos. I went without heart meds for 2 months.

If you are not able to pay for three months of several medications at once, Express Scripts f/k/a Medco, will break up your payments into three months; however, they charge a 5% administrative cost which essentially breaks down to charging a consumer 5% interest on their prescription medications. This practice is beyond reprehensible.

I have been dealing with an issue with Express Scripts since November 2013. My daughter is on disability and selected Coventry Cares as medical coverage. I have been told numerous times by supervisors at Express Scripts that Tri-Care/Express Scripts does NOT recognize Coventry Cares as it is listed as a supplemental insurance, therefore my daughter’s prescriptions are covered by Tricare/Express Scripts. Now a secondary insurance "Flag" is on my daughter’s account in Express Scripts computer when it should be removed.

This company is atrocious. I wish I could give them a -star. They kept my meds from me and wouldn't send them even though it was their mistake. I ended up having to settle the matter (which took me about 45 seconds on the phone to my doc) and even then they didn't give me my meds.

I'm so tired of having to deal with Medco, every time there's an issue trying to get RXs filled. It is very stressful. I have been trying to get my pain medication for over a month, my Doctor sent out the RX and I called to give consent to fill it out, a few days later got a phone call saying my Dr had to call them in order to fill my RX she had already sent, I went back to my doctor over 2 weeks ago, and she told me she had called Medco and cleared any issues, got home and contacted Medco again and was told they were in the process of filing my RX. 2 weeks later called them again and was told the meds had been sent out. 1 week later I have not received my pain medication yet! This is only 1 issue but my husband and I have many stories to tell about Medco and none of them is good. I would never refer Medco to anyone!

This has to be the worst company I have ever had the displeasure of doing business with. If it were not for my dire financial straits at this time, I would not be using them at all. Consumer Affairs would not post my earlier review (and I'm assuming they will not this one either). 12 Phone calls, 6 telephone operators, 3 "Management Team" employees and 10 emails later, I still do not have mine or my husband’s medications.

I have been out of my medication for over a month. My Family Practice, which I have been going to for my entire life, 43 years, 3rd Generation has sent 4 prescriptions of the same medication into Express Scripts and still they will not fill any of them. They claim the address is wrong, no electronic signature allowed; one supervisor said and I quote "we are not staffed to handle your issue." I'm so upset with this company and my personal Insurance Company is requiring we use them. Please use a Local Pharmacy at all cost. Trust me!!!! It's the worst customer service this side of the Mississippi River.

I was due to get my last 90 days of 3 prescriptions. 2 of 3 of my prescriptions were not sent. I called to check on them and no still can tell me why they weren't sent. They put through an order to send and changed my address at the same time stressing the fact that they be sent to new address. 5 days later they were sent to the old address & returned as they must not allow forwarding. I called to get replacements and they won't send them without first receiving them back from the Postal Service or getting a new RX from my doc. I'm not due to see him for another 4 months and he's not going to renew it without seeing me first. I've wasted over 4 hours on the phone with them. I will not be using their home delivery service again. Very poor policies. Shame on you Express Scripts. 2 screw-ups by you and I have to deal with the nonsense. Customer Service Rep friendly but couldn't help. Supervisor - what a joke to talk to.

My account has been blocked for over a month. The ability to open secure emails has not functioned for six months. I live overseas and the 800 numbers they list to call are toll numbers. They will not help you unless one calls the 800 number. They seem to think a phone call is more secure than an email. That is 10 year ago thinking! I have, like most others, a dozen or so accounts including banks, emails and others. I have had no problems with any of these over the years. Script Express without a doubt has the worst service site in the Government!

Between Express and Accredo - not sure what has happened... the right hand has no idea what the left hand is doing. Almost 30 minutes on hold to get a "Customer Care" person to get me to the right "department". One answer from a phone person, another from a supervisor, and they were BOTH wrong!!! VERY difficult to navigate the system and TONS of wasted time on hold! Yup -- EVERYONE was apologetic.... I understand prior auth - but you should teach the CSR's how to read a computer screen. They are so stove piped it's insane!!

It took almost 2 months to get my script. Every one there was telling me different things. A whole month of phone conversations, my script and medical info was lost. Everyone is very nice but most don't seem to know what's up. Saying it took 100 calls to get my script is not an exaggeration. Good luck getting yours.

I ordered refills on prescriptions. No delivery attempt was made by UPS who gave me a tracking no. There was no notice left that a delivery attempt was made. I contacted UPS and they said they passed the package along to USPS who also did not make an attempt to deliver my medication and did not leave any notice that they tried. UPS site indicates it was delivered but does not say where the medicine is and no one signed for it. I called Express Scripts. They charged me for the medication because according to their records it was delivered.

My doctor erroneously called in a prescription that we asked her not to. I called Express Scripts to make sure that they did not fill the order. Even though I reached them before the order was filled and before it was shipped, they debited my account over $600 dollars and refused to cancel the order and refund my money. Further, within my package of prescriptions, I received an order of birth control pills for a patient in VERMONT. I am in TEXAS. I am sure that patient is wondering where her prescription is that she has already been billed for and Express Scripts will swear they shipped it to her. I have notified her doctor of this error.

This is the third time Express Scripts has deducted money from my checking account without authorization! I even canceled my debit card and received a new one because of them and they still somehow managed to deduct over $500 from our checking account just now and our co-pay is only $10! They NEVER asked us how we would like to pay for the $10 and they NEVER NEVER asked about the $500 - they just took it from us. And this is the THIRD time this has happened!! This is a horrible, greedy, shady, sneaky company! Who does something like that?

I am very frustrated with this company. We got a letter saying insurance would no longer cover my husband's diabetic testing meter and supplies (which work just fine) and needed something different. Plus we couldn't do it our local pharmacy but had to do it by mail with Express Scripts. So my husband went back to his doctor (another co-pay of course) and got a new script, we filled in their form and mailed it in a week or two back. Yesterday we got a phone call from Express Scripts saying they needed more info. Called back, what info do you need? The representative didn't know! So, hmm, why are you calling me then? After long wait, turns out they want the duration of the script.

Every month, I have the same problem. I get my meds from Express Scripts and 2 I get through Accredo which are specialty drugs and I pay a copay and the drug company is billed for the copay assist. As soon as the amount comes up, I put my copay on my credit card. But, Express Scripts blocks all my other drugs for heart, diabetes, BP, etc and I can't order them until the copay assist pays their portion of the specialty meds. But, they don't get billed until I call and call to Accredo and they keep saying they will bill and don't.

I take medication for diabetes, cholesterol and hypertension and have been a Medco customer for probably 15 years or so. My doctor submitted new prescriptions to Medco in January 2014 for my medications but I had enough on hand that I didn't need to order them right away. On Friday, April 11, I tried to order my meds from the Medco website, like I always do. I noticed that the prescriptions were marked that they couldn't be filled until January 2015! On Monday, April 14, I called Medco and was told that the 'hold' was placed because they required 'shipping address verification'. It must be noted that I've had the same address and the same physician for 7 years. Anyway, I jumped through the hoops for the customer service folks and verified my shipping address.

My doctors' office spent over 90 minutes on the phone last month with this company getting a prior authorization approved for an additional quantity of my medication. I was promised the extra medication would be sent within 1 week. It's been 3 1/2 weeks and I have not received it. Last night I was hung up on and then when I called back I was put on hold for over 20 minutes and the rep never came back. I have a letter from them stating that the authorization was approved. I have a case number and yet they tell me the letter "means nothing". They have no documentation of it.

I was charged overdraft fees because they "claim" my new card was not on file. It was in fact on file. I work in the medical field and I am not stupid. I updated my card and the supervisor was not wrong!!! She argued about the date I had it on file and I ended up paying DOUBLE for a prescription. Even AFTER I updated the card I was charged ANOTHER fee AGAIN and she still argued with me about the card. Lesson regarding this.... take a snapshot when you update your cards on this site so you have proof and the date. If you don't and you get charged they don't care at all and will still make you pay the fees. Their customer rep agreed with me but the supervisors were EXTREMELY rude and didn't even care what I had to say. They talked over me and basically didn't listen WHEN I tried to talk. Disappointing.

I spent 3 days trying to get information. This is the worst company I have ever had to deal with. Nobody knows what they are doing. Was put on hold for 40 min. at a time. It is unacceptable the way this place runs sending you from department to department.

In all due respect who reads. The best I can do without using vulgar or obscene gestures! The best advice I can give anyone who has Medco, your best bet is to use your local pharmacy. No one should have to experience the problems I have had with getting my medications. PLEASE TAKE THIS ADVICE!!!!!

Since inception, the new Express Scripts Prescription Home Delivery Portal has been far less than inadequate. My wife, a transplant patient, has had medication lost, not moved over from the old system, prescription history gone, so on and so on. The new pages displayed are hard to find information (but then a lot of it has disappeared anyway). I sent in numerous messages on their RATE THIS PAGE form and no one at Express Scripts seems to care about our serious concerns.

I have noticed an increase in price. When I called to find out the reason, I was told they had NO idea that there was an increase because they were a new company, and didn't know the old prices. I have been using Pataday for well over a year. The original price was 4 bottles for $30. Now the price is $31 for ONE bottle.

As a transplant patient my meds are extremely important. My employer uses Medco. It has been a struggle to pay the whole amount after the first 1000 dollars a year. When I renewed one of my anti-rejection medication, they were charging $920 for 3 months. At my brother's urging, I called Costco and got the same medication - same pill- for $136.98. All my other meds were comparably lower too! I wrote Express meds asking what is their justification for pricing and have not heard back. They haunt me with numerous phone calls daily about refilling - no wonder - they are making a huge profit! My employer is self-insured. I can't figure out why they want us to do business with Express Scripts. Shop around!

I never thought I would find a company worse than Time Warner Cable for poor customer service. Well I found it, Express Scripts. In checking cost there was a slight savings on several of my meds to get them from ES. Well after 7 days of back & forth with ES on the phone & on the web, there is no dollar amount for that amount of aggravation. First when you call it is 4 minutes of messages you must listen to before you can even begin to make your selection. I was told to contact my doctor & did. My doctor contacted ES.

On 4/10/14 I visited the Medco website to log into my account to overnight a prescription that I needed asap. The Medco website could not find the next page when I typed in my correct account information. The error that was produced was a MEDCO error - not a web browser error. After calling THREE TIMES in a row - getting past 4 minutes of automated talk to get a representative - their phone system hung up on me JUST as I was about to be directed to a representative. THIS IS CRAZY. There is nothing EXPRESS about this service when you have to pay 30 dollars for overnight shipping versus walking into a local pharmacy. This is the biggest con of all time. So angry I would give 0 stars if I could.

I have had Express Scripts as my prescription company for several years through my Employer Disability Plan. I am a transplant recipient and take about 18 different medications. In January, I tried to reorder a medication and was told I didn't have coverage. Once that was cleared I tried to order another prescription and was told my coverage was only good until 1/31/14. Once that was cleared I tried to order a new prescription from Walgreens and was told Express Scripts could not find me in their system. Apparently my date of birth was entered incorrectly. When I called to check on the next refill they could not find me in their system. My name was incorrect. They can't seem to find me but they can bill me just fine!

The patient care advocate in different occasions lied to me and all of them had different answers about a prescription I never received. I believe the company is responsible for all the irresponsibility and the Customer or patient care representative are obligated to lie to the patients because the ones in command don't really care about their customers at all. Worst company ever. Poor us the patients that need our medications on time and poor people that work for that company.

The prescription coverage on my old insurance was terminated on Dec 31, 2013. Express Scripts refuses to accept this. This information was on their website, but I can't find it anymore. Luckily I had made copies. When I call, they give me the standard reply, "I have to do some research" and they hang up. They ignore all phone calls and FAXes. I have been working with a benefits specialist at the Senior Center here in town. She sent them a letter registered mail. I got a phone call with the usual "I have to do some research, I will call you back on Monday". That call never came.

First, the "new" website after the merger is the WORST thing I've ever used on the internet; impossible to find your way around, find specific prescriptions and/or invoices and generally understand what's going on with your prescriptions. Then you receive emails about specific activity on a prescription and most of the time you can't find the corresponding transaction on the website. Want to find by invoice, good luck! You have to scroll through all of your meds and histories and if you're lucky, you'll find it and can determine what is actually being shipped. Third, customer service borders on criminal... They make mistakes but you can't get them corrected. The right hand doesn't know what the left hand is doing. Orders just disappear into the "cloud" that is express scripts.

Express Scripts are forcing patients taking long term medication to use their mail order service and also forcing patients to get 90day prescriptions instead of the normal 30-day supply. On top of that, they are not allowing patients to use prescription assistance cards such as savings cards and manufacturer rebates; something patients rely on to obtain access to their prescriptions. They proceed to advise that patients can use the cards at the local pharmacy, but they will not cover it the insurance portion of it.

I couldn't agree more with all of the other negative reviews regarding Express Scripts. I am RARELY able to fill a prescription via Express Scripts without having an issue. The largest issue has to wait 2 weeks to receive the medication via mail. I am able to fill a short term prescription a few times locally, but am either told I must pay a larger fee or am only able to fill twice per year. This is especially frustrating for someone who travels often and doesn't have time to wait for medication to arrive in the mail before departing on a business trip. Express Scripts is simply a hassle.

My husband worked for Ford Motor for 39 years. During that time, we were covered by Medco for our prescriptions. Since Express Scripts has taken over, our medication prices have risen and many are not covered. I was prescribed a medication for GERD. There was no medication covered for this disease with Express Scripts. Express Scripts cost was over $100 for a ninety-day supply. I got the same medicine from Costco for $14.00. My husband paid benefits for prescription drugs for 39 years and now that has retired, our prescription manager (Express Scripts) is terrible. Medicare covers his meds at a reduced cost now, but I'm not Medicare eligible yet. Missouri Medicaid covers ** for a little over $2.00. Why does Express Scripts charge such an excessive amount. I am very angry about this. I will definitely be using Costco as much as I possibly can. Regarding Express Scripts, would their conduct be considered corporate greed?

I was called by ES to approve a 90 supply of **. I declined the prescription because the cost was too high. They filled it anyway. When I saw a bill for it, I called them and asked why they filled it and they said I approved it. So after a long call they said it would be investigated and take up to 14 days. 20 days later, I called them back and they said they can't do anything about it since they already sent it to me. Well, I looked on their site to see when it shipped and where it was. I never even got it.

My recent prescription did not arrive, although post office tracking info showed that it was delivered. Complaint to the post office produced no results, except the info that the parcel was not insured; they could do nothing. Calls to Express Scripts resulted in a refusal on their part to take responsibility. They would re-send, but I still owed them for the lost shipment. In other words, they take no responsibility for safe delivery; all risk is borne by the patient. If their business model is to not insure, they should also accept the risk of non-delivery; the choice is theirs. Other online merchants take this responsibility, but Express Scripts does not. I am still being harassed to pay for the lost order. I am through with them.

Express scripts shipped my order & it is lost. But I have to wait 12 days for them to try & locate it, at which point if it's not found then they will send a replacement. So I must wait another 15+ days for something I ordered 20 days ago already. The incompetent customer service rep, kept putting me on hold, for no reason, to which her only solution is for me to call my doctor & request a prescription for a local pharmacy. I asked for a refund then, she said she can't do that either. She continually asked me if I was out of my prescription, to which I said YES. She never showed concern, that I was without medication. She said if they do have to reship, they send it ground again, it does not get expedited unless I pay for it. Horrible!!

Express Scripts fills our prescriptions through Tri-Care for Life. I've been using insulin for well over 10 years. Insulin is a refrigerated medication and must be shipped via UPS to our home address. We also receive other meds that are non-refrigerated and because our mailbox is often vandalized we opt to use a PO Box. Trouble is, the village idiots at ES can't seem to distinguish a street address from a PO Box when it comes to shipping the insulin. Therefore, we spend literally hours on the phone every 3 months repeatedly "verifying" or "confirming" the correct shipping address - which hasn't changed in nearly 5 years. Somehow the folks who designed the computer program can't make a simple fix to show more than one address at a time on their screens with a note that "refrigerated meds go to ______ and all others go to the PO Box.

In January 2014 I tried to fill a script for Nexium with Express Scripts. They had been calling me constantly during December to refill it because I was in the donut hole. They sent a forty day supply and charged me for a ninety day supply. After talking to useless reps I contacted the Better Business Bureau. Immediately received several calls and letter from corporate office stating they had taken care of everything that they need an exception from the doctor. I ordered a refill this month and got another forty day supply. Called once again. Stayed on the phone with rep for half an hour. He told me he saw where everything had been corrected, was very sorry and would send the rest of the ninety day supply.

My insurance company led me to believe that I would save money by getting 90-day refills through Express Scripts rather than using my local pharmacy that could only dispense 30-day prescriptions. Instead of 12 co-pays a year I would have 4 co-pays a year. OK, made sense to me. Little did I know the nightmare that would follow! Express Scripts, like some artificial intelligence program from outer space that had swallowed Medco - already notorious - apparently hires lobotomized heroin-addicts to do data entry!

NEW DOD MANDATE for Tricare Life, starts 4/14/2014 to either use EX or Military base. For Maintenance Drugs. I use a private pharmacy. It took 1.5 yrs and getting my US Senator involved to solve a simple DISPENSE AS WRITTEN Synthroid name brand. I am ALLERGIC to the GENERIC and it DOES NOT WORK AS WELL, thus I have more symptoms of Hypothyroidism. Which means more muscle and joint pain. Then I still had more hoops to go through. NOW DOD IS MANDATING I USE THEM? I've read the complaints. I DON'T TRUST THEM. I have a doctor who writes scripts I say NO to. Private pharmacy allows me to REFUSE them. ES is going to fill them. I am super drug sensitive. Are they going to maintain my full typewritten sheet of drugs I can't take? Even manufacture matters on 1 of them.

My husband has two non-generic medications written by doctors. It has been shown that neither of the generics is effective. Time and time again, even though a DAW is provided, they provide generic, fight about providing the script DAW, and more. They have lost scripts and overall are an awful company that we are locked into because of our insurance. Everyone should write to their Attorney General's office and make complaint there, documenting their ineptness. http://www.ag.ny.gov/complaint-forms.

It is absurd that there are so many complaints about this company and they are still in business. Our experience....much like everybody else. Rude people, inept service, lost paperwork, miscommunication between ES and our doctor. There has to be a better company.

ALWAYS COUNT YOUR MEDICATIONS AS SOON AS YOU RECEIVE YOUR MEDS WHEN DEALING WITH THIS COMPANY! Consumer advice recommends this and as a former pharmacy technician I know it's true - mistakes can be made, even my retail pharmacy has shorted me on medication. Interesting that the errors made by Express Scripts are to short me by one pill at least once a year. Imagine if they did this to each of their customers once a year - gold mine for them since most people do not check or "jump through the hoops" they require to get a replacement for just 1 pill. Interestingly, I have never received more pills than the prescription required. This makes me wonder if it is human error or a deliberate attempt by Express Scripts to add to their profits.

Feb 8, 2014 I ordered pain meds. The 18 of Feb I called and nothing had been filled as they didn't believe that I should be ordering again so soon, going against my Doctor's orders. I was also told that they can enter fear and correct a prescription if they feel there's abuse of drugs? As I told them I've had two back surgeries the lady said, "That's too bad sorry to hear." Now she said, "I will send them overnight." Two weeks later I received the meds. I will look to see if there's a different company. Be glad to hear if there are any good med co out there.

Over the last year, there has never been so much one refill where it hasn't required having to call them for some nonsense and wait on hold to verify something that hasn't changed. Its a crap shoot if they bill my FSA or not for the co-pay and if not of course its another phone call and wait on hold. For one of my spouse's allergy prescriptions for a common medication, they have been requiring a Dr confirmation on every refill, making wasted trips getting it picked up, wasting the pharmacy and the drs. office's time as well. What do you expect when an insurance co. requires you to use them and there is no consumer choice requiring them to actually not suck to keep customers? The situation is utterly and completely inane.

I am on a very low dose of a branded medication, generics have to have within 20% of the branded name medication's active ingredient. The method of delivery and bioavailability is often different with a generic. This is not a problem with the majority of medications but for me it is like I am not even taking the medication. I did try a generic summer of 2012 with disastrous results. Since then I happily pay a higher copay to get the branded drug. My prescriber specifically states NO GENERIC! I have talked with Express Scripts' directors 3 days in a row as my prescription refill has been held up while they "contact" my Dr office. Legally they cannot do this - they MUST fill the RX as written.

I think all the incompetent people work for ES. Every year same problem. They need new scripts for our regular meds and every year they try to do one mass hit to fill every blessed prescription, regardless if you still need them or not. They won't hold or store the refill prescription. They say they won't fill anything before it's time but has anyone else noticed this isn't true. They even filled something twice; we had 6 months of inhalers. Now the same thing this year more inhalers, still have 3 months' worth. Even if their mistakes they neither refund you, they only apply a credit to your account. Which I haven't figured it out for sure, because I got tired of dealing with the problem, but I think I didn't get the correct amount back.

My first order when Medco got hijacked by ES was they sent me generic in spite of my file SPECIFICALLY STATING NO GENERICS. I went through 4 people and when I asked the pharmacist to look at my file to see that it says no generics, he said, "It doesn't matter; we can fill it any way we want." After much argument, that situation was soft. Two years later, I sent them a new prescription and they sent me an email saying they could not fill the prescription because it was too soon after filling the last one. I called and asked, "Why can't you keep it on file and send it to me when the other prescription is up?" She told me that that is not the way they do things. So I asked, "What do you do with the prescription I just sent you?" She said she didn't know. So I went to my doctor and she gave me a new prescription and they sent me generic from Zydus Pharmaceuticals who I have heard horrible things about and now I have to call them to ask why did he gave me this maker when the last eight times they have filled this prescription using. I want Medco back! They had my prescriptions for 10 years and I never had an issue from day one.

Every year I'm afraid to renew my medication. I get in connection with my compensation claim from work. Last year, they took $330 from my checking account to pay for a medication that is supposed to cost me NOTHING!!!! A phone call fixed it last year with a competent FEMALE supervisor. This year AGAIN I had $330 taken from my account of which only $300 was in there for my car payment which caused my account to go over and my bank charged me $30 for that. They are mailing me forms to apply for a credit. Not emailing them but mailing them and then I fill them out and mail them back and wait for hmm how long (?) to get my money refunded. They are so incompetent and such a rip off. My regular account with them is going to come off of immediate pay and they can send me a paper bill and I will send them a paper check when I get to it.

This has to be the worst of all Express Scripts complaints. I've tried for three months to get a prescription card ID number for my dependent wife. I've spoken to upper management personnel over and over again, and since December 2013, they always say week after week, we will send the card in 7 days. Guess what? Still no card, as of March 26, 2014. They say have your pharmacy call an Express Scripts Helpline and the helpline will direct them to yet another number. The head pharmacist said they don't have the time to wade through this minutia. The upper management said they'll have their accounts management look into why my card hasn't been shipped and they will have them call me.

I have no idea of where to start. In the past two weeks, I probably have spoken to 20 customer reps, three supervisors and two management people. I have been lied to, lied to and lied to. By the way did I say I have been lied to. I have been told many times for this one prescription they would expedite it and send it out next day business. I have been waiting for a week now to get this next day expedited. Today I was told that it was too late to put it into the system to expedite so they are now shipping regular mail. I asked them for the tracking number on it. They could not find the tracking number on it and cannot tell me if it actually even shipped. When you ask them to call you back when they have information, they say, "We do not have that capability." I asked to speak to a pharmacist, and they say that is impossible.

My doctor wrote a prescription to take to my pharmacy; the pharmacy faxed the doctor's office to double-check if filling the prescription with a generic was okay. This was approved and filled. However, unprompted, Express Scripts (who was never given the script) faxed my doctor's office a week later asking if a generic was approved. Then sent me medication (unauthorized by me) and a bill (for twice as much as my pharmacy charges). The medicine, even if I had ordered it, was left outside during below 0 weather which is well below the tolerable range for the medicine. Which rendered it unusable.

I usually get a call from ES every month when a prescription is being sent, that way I can be reminded to call and say ok for the refill or not. There was a prescription that I no longer needs to take and thought that I would longer get it in the mail. To my surprise and a $50 bill. I got it in the mail. I called ES and the first lady hung up on me (she was just checking the information). I'd called again and another lady was checking and confirmed that they call whenever a prescription was being mailed to me, but they should no record of them calling and she apologized but said that the Copay $50 is my responsibility and that the doctor or I should of called ES to cancel all future orders. Why is it my fault?

A refill of the medication I need to take daily to control incurable cancer was requested on 2/28 and per their specialty medication program scheduled for delivery on 3/12. On 3/15 I realized the requested refill had not arrived and I called customer service and was literally shuffled and put on hold for over an hour and half. They stated I had no refills remaining. When I looked at my bottle it stated 1 refill left. When I looked at my history the request for the refill was there with the request date of 2/28 and the shipping date as 2/5 so their computer kicked it out. But even though my refill was never filled they insisted that I had no refills due. My oncologist called them on 3/18 3/19 and very forcefully 3/20. In the interim express scripts staff were telling me that all they had gotten were blank faxes. My oncologist was emphatic he had spoken directly to the pharmacy. No meds as of 3/22.

I have had ongoing problems with Express Scripts getting access to my maintenance medication for ** and subsequently for ** (the latter being the much more effective time-release formula that replaced the former). This is a necessary maintenance medication that I must take every day. Express Scripts first refused to cover my prescription for ** as a preferred medication despite the fact that it is the only time-released medication available for my diagnosed sleep disorder. There is no generic available for this medication and it is the medication chosen by my physician to treat my disorder. On appeal, Express Scripts refunded the overpaid amount on my copay ($30). I then refilled the prescription the following month on 2/14/14 at my regular copay.

Every time I try to refill my prescription there is a delay of a couple of days to several weeks. I have spoken with the customer service department and then the supervisors, but I found that calling an upper management person is much more effective. They don't argue with you as much and they do have some pull though just a little more than the supervisors. The problem with Express Scripts is the fact they have no ground rules; each office runs itself the way they choose. There doesn't seem to be any procedures or policies in place for when something happens. Very few of the workers have high school diplomas or even speak the language and the ones that do, have had absolutely no training in this business. A friend of mine worked there and she told me it was basically you're put in front of a computer and with your 'cheat sheet' you answer the peoples questions. If you don't know either make something up or say a supervisor would call them back. She said it was like working in a phone room without the smoke.

I have a problem getting my scripts EVERY TIME I use this company. My employer basically forces us to use ES or we have to pay full retail at a local pharmacy. This time I called first and was told I had to get a prior authorization on one of my three scripts. Since all three were written on same 'paper' script, I had to get the one authorized or I would not get any of them. After they bounced me back and forth between my doctors office and them, it was authorized.

I am running out of one of my medications for depression. After unsuccessfully trying to find out its status on the website, I decided to contact them. This website, either intentionally or not, does not provide any information for contacting them directly. I had to call my insurance provider, not too long of a wait, to obtain Express Scripts phone number. After finally getting through the phone maze I was told that there was no record of the Rx that I mailed in a week ago for a different medication nor the order from my doctor's office. The money I save with the 90 day coverage is great but the anxiety and frustrations of not knowing if I will be receiving my medications in a timely fashion (if at all) and not being able to easily trace the orders are causing me to wonder if using mail order is really worth it.

I am a surgeon and wrote a prescription for a patient for postoperative pain management. The patient went to the pharmacy in the evening because the surgery was in the afternoon. The pharmacy said that they would need authorization to fill the prescription. I spent over an hour last night on the phone and another half hour so far today trying to get my patient's pain medication authorized. After speaking to several people I was told that it would not be authorized and I should consider other medications. I explained that even if I thought that those other medications would be appropriate, there was no way to get a prescription for a controlled substance to a patient after hours. I was only requesting 8 tablets of the long acting pain medication.

My doctor prescribed ** for me through Express Scripts. I took ** for 13 days, my vision got so bad I could not see three feet ahead, I also developed a severe oozing rash on my left arm. I went to 3 doctors and none made the connection to **. I quit taking **, as that was the only thing I had changed recently. The eye sight got better after about 4 days and the rash started to get better. When I could see more clearly I checked the internet for ** reactions and on a Mayo Clinic site found that ** had many adverse side effects which I had 12 of.

I'm trying to use this service ONLY because I received a notification from my insurance company informing me that if I keep using my regular pharmacy to refill my prescription I'll keep paying full price and the insurance won't cover anything; but with Express Scripts I'll be paying $29 for 3 months worth of prescription instead of the over $200 that I have to pay right now. More than worth it I thought.

The original diagnosis faxed to Express Scripts was reported back as not legible in some parts and did not have the full information pertaining to diagnosis. It was then sent into an appeals status after being denied. - After repeated calls receiving different follow-up procedures and numbers in January 2014, a fax was confirmed received with the correct legible information on January 23rd, 2014 by Express Scripts. At that point the process of an appeal should be underway based on conversations with their support staff and letter received.

Express Scripts in my opinion is very poorly run company. Several times customer service has told me I don't have any refills remaining; when I had watched my doctor send in the refill from his tablet. Not to mention I have the copy printed out he gave me, so I could see what he had ordered. When I question this, I'm told to call my doctor and have them send in my prescription.

This pharmacy charges 15% more than my local pharmacy. They refused to issue a refund for a prescription that was never received. They fill orders without verification from the customer that the customer wants the prescription. Will never use this pharmacy again.

I started to use Express Scripts b/c I could get my husband med for 561.00 for 3 month instead of 482.00 for one month. He has Crohn's disease and he has to take it EVERY day. It’s going on 4 weeks and we still haven't received the medicine. The first 2 time I called Express Scripts they couldn't even tell he how my drug deductible even worked and couldn't even explain why I was having to pay so much. The third time, I got a really friendly rep and he seemed to help me out a lot. He sent me a form for my husband to sign to give me permission to speak on his behalf and we faxed it back in. He took my husband info and my credit card info and said he would order it. "I" called back after a week and they said they were still waiting for it to come in. I confirmed the price AGAIN and kept waiting.

I wish I had read the reviews about Express Scripts before I finally decided to "give it a try," in order to save some money on my prescriptions. So I called them and set up an account and ordered my scripts. The next day I saw that ES had already charged my card for the order and so I waited. After 6 days of waiting for the packages to arrive in the mail (within the 3-5-day delivery time they claimed was typical), I went online to their website and navigated to track the order and saw that ES claimed it was shipped by USPS 6 days before. However, the USPS tracking site only showed the date when the package was supposedly shipped, and no progress in the delivery system. I then called the USPS customer service line to try to get updated info on the tracking numbers. After a 30-minute wait time, I finally spoke to someone who checked and told me that USPS never scanned those numbers... so they didn't have the packages in their system.

I worked for this company when it was Merck-Medco. It was a very nice job, and very few problems. I had to resign and move south for a few years. I recently went back to work for Express Scripts (thinking it was the same, but under a different name). Man was I mistaken!!! That place is a ** disaster! How they're still in business is beyond me. Everything I read on here is spot on. As a CSR, I know because I dealt with these issues every day. When I'd bring it to the attention of a supervisor, the standard reply was "if it's wrong, they'll call back". WTF kinda attitude and service to people that "NEED" meds is this?

My 85 year old mother is diabetic and insulin dependent. She called to get needles and was told they were already delivered. She never received them. Perhaps they were delivered elsewhere. The representative for Express Scripts told her they were already delivered and she "didn't know what she could do"??? She is 85 years old, on a fixed income, and needs to take insulin. The representative I suppose really didn't care if she needs insulin. I mean really, a diabetic that needs insulin and can't get the needles.

I decided to use Express Scripts for the first time and I had my doctor sent them my prescriptions electronically. My medical records clearly show that I take a generic anti-acid pill called ** which would cost $20 for a 90 day supply. But when I looked online, I saw a charge for over $350 (half charged to me and half covered by my insurance for a total of $700!) for a different anti-acid pill. $700 versus $20!

I had to change insurance companies and mail order as well. So when I contacted Express Scripts everything seemed to move smoothly as I was misinformed about one medication I was taking. I had previously been paying 0 dollars for as it was a preventative care. Then I received my bill. It was not the 10 dollar copay that I was told but 374.25 which should have sent up a red flag immediately as they do have both my work and home phone numbers. I did call one time to see what the price was and they said they didn't know until it was shipped. I called numerous times - one time put on hold for thirty minutes then the phone automatically hung up. This place should not be in business period. There is no way of getting a return on this prescription. Never again!!

I needed a special med that I MUST TAKE EVERY DAY. They still haven't delivered it. So when I called Express Scripts - they said they are not going to process it because my plan doesn't cover it. But nobody from Express Scripts called me to tell me this. So now I have to get a different script sent over there & it will take at least 2 weeks to get it.

I have been taking ** daily for several years. The cost for 3 months went up from around $500 to almost $700 in the past year and a half. I have taken ** in the past and that worked for me also - other ** do not. I found that ** is now available in generic form, found that Express Scripts sells it for about $360 for three months supply, so asked my doctor to send in a prescription for generic **. Express Scripts did not notify me that they had denied my prescription. I found out on their website as I was almost out of **.

After speaking to a customer representative to find out why my blood pressure medication had not arrived yet, I learned they had been sitting on my order for 10 days. The representative said she would release the order. I requested they expedite the order as I am out of medication now. She spoke to a supervisor and then told me it would be on its way. 7 days later, I received notification from Express Scripts that they were not able to process my order. I had to call to find out why. A supervisor told me that they would not process my order until they get their money first. I am the primary insurance card holder and also the person paying for all other prescriptions through them. Bottom line is they refused to process and expedite my order. Reading all the other complaints makes mine redundant. Reading about this company's practices makes me wonder if they are owned by Ingersoll-Rand. I will vote with my dollar and not spend another dime here. I will also request my union investigate these complaints.