Express Scripts Reviews

There is a big problem with this company. If you have a medication you NEED to take every day. You are running low on that medication. So you go to the doctor to get the prescription filled. And, you need a few days’ supply until the 90 day supply arrives, then problem pops up. The few days’ supply will cancel the 90 day supply. Then when you call them about the 90 day supply, they tell you "That is an old Rx you need to get a new prescription. We are contacting your doctor for approval." What?? The new Rx is on my screen. It was canceled. I ask “Why did you cancel the 90 day supply?” Then she says "Oh I see the problem. I can fix that for you. It will ship two days from now." So you check on-line the next day. Ok there it is! A new Rx. BUT it is not shipped. Days will go by. Now, you have to call your doctor have him write you another Rx for a few more days. So you have paid for the full price for the med for 28 days. But the 90 day supply is still not shipped.

I mailed two prescriptions to Express Scripts at the beginning of November 2014. I checked online that they received the prescription. They were supposed to be mailed November 14, then November 18, then November 24, then Dec. 4, then Dec. 8 and then Dec. 10. I made numerous phone calls asking why the delay and was told that the St. Louis, MO pharmacy was overwhelmed with orders. I asked to have the prescriptions transferred to my pharmacy. They told me to have my pharmacist call them. When he did, they said that they did not know anything about this transfer and hung up. When I called Express Scripts at the Pharmacy, they said they would transfer the prescriptions but my pharmacist had to call them. My pharmacist said he would not talk to them on my cell phone and their pharmacist should call him. I asked ES who is the Government regulatory authority that regulates them and was told that they don't know. Rather than posting on this site - can someone tell all of us who is the Federal Regulatory Authority that regulates ES? I have searched the Internet and cannot find the answer.

Unable to get this company to send much needed meds. Ordered the 2 mid-week of October...been without for 3 weeks now. Call weekly and they assume me all is well and meds are forthcoming. Seriously I'll and now forced to take several courses of action.

I ordered Accredo a few times from this place. Never get meds. Today 15 times, maybe more. Can't get a person at Accredo who can track my week-old order. I have now been working in this 4 and a half hours!!!! Got hung up on all 14 times. I now need to put myself in a hospital since I know my life support meds will never come. PLEASE YOU GUYS ARE THE WORST ever. Accredo sucks! Accredo sucks! Accredo sucks!

Two of my doctors told me they called in my prescriptions two weeks ago. When I called the company, they said they did not receive any prescriptions from my doctors. Really two of my doctors would lie to me? I do not think so. The lady that answered my call was cold-hearted. It is sad because they are prescriptions that I need badly.

As usual, called in my prescriptions for blood pressure and cholesterol on Nov 19, 2014 and received e-mail confirming the order. E-mail stated, that would be received within 7-10 days and would send another e-mail when shipped. On the 28th, called and asked when shipment might be expected as I had only five days of meds left. I was told that they would be shipped on the 5th of Dec, putting me out of meds. I asked for an emergency situation, and was told that they would put a request in for the same.

Since I started getting my meds from Express Scripts, people have been telling me I look like I am high. I feel like I am coming out of anesthesia and living in a fog. I have been on the same medications for years with no problems, until now.

This is the third time I have been sent the incorrect refill for the birth control tablets I take. While I appreciate the company trying to keep costs down by substituting generic drugs for label, I have had uncomfortable side effects each time I have taken a generic and it is in my record with them to NOT substitute this drug. The last time this happened I called the company and after getting no help from the customer service reps, who insisted I accept the generic form, I was transferred to a rather irritable pharmacist who eventually confirmed that it did state in my chart that I was not to be sent generics for this prescription. It frightens me to think how often this is happening to patients who do not catch the error and perhaps are experiencing problems due to the substituted drug. I think this shows how little attention is paid to patient records in the effort to process such a huge mass of prescriptions. How do they continue to get away with this?

I placed an online refill order on November 17 allowing more than enough time for the delivery of medicine before my current supply would run out. But thanks to their problems with the pharmacy my refill was sent to - I still haven't gotten my medicine and no one on the phone seems to care or can offer a viable solution. They can't promise a delivery date. My online account now shows estimated shipping date of 12/8 (it was 12/5 yesterday before I called and they placed an expedited request). The solution is to give me one free week of refills that I can pick up at a local pharmacy. The problem with that is I will have to have my doctor write the prescription first. Since I have not seen my doctor in the last 30 days then I must make an appointment and be seen first.

My husband has an account under worker's compensation and medical. We are constantly having to get the medical fills transformed from the worker's compensation account to the medical account. This then causes him to be without his meds. We are also always having to contact the doctor's office to have refills resubmitted because we are told they were not received. One prescription had been placed online three times which would have totaled about $900 but I called when I went online. Later I was told it would not have gone out all at once, however I was in a position where a three months' supply was sent out every month for three months. Thankfully it was an inexpensive medication. On the 5th or 6th month I received a call asking why I had not refilled the med and I advised I had enough for 9 months! My husband is scheduled to receive his meds that he is out of in approximately 8 days. It is one of his blood pressure meds.

Company insurance changed to Express Scripts. I have a compound pain creme that was formerly covered. Express Scripts- covered 2 refills after much back and forth and many lies. Then by the time the third refill came due- they decided to no longer cover this much needed creme. Just another way to make people pay high insurance rates and get no coverage on needed drugs. I do not see how Express Scripts is still in operation.

I only use Express Scripts because my wonderful insurance - Coventry Insurance in Utah through Aetna - requires using them. They must get a hell of a kickback from Aetna to shuffle paperwork and delaying filling of prescriptions - especially the ones that are critical like my wife's for organ rejection.

Ordering refills is a nightmare! God forbid you need to change your insurance or they need to call for a new script. They say they will call you back and they never do. If a new prescription has to be sent by your doctor it takes them 3 days to enter it into the computer and then you can call to request a refill so 4-6 days goes by before it's even mailed out to you! Absolutely ridiculous and painful considering it usually puts me past due for my injections.

For years set up with auto shipping and auto billing on credit card. March changed jobs - concerned about money, so called cancelled auto shipping and to make sure auto shipping would stop, I pulled the credit card. Next month med shipped with no phone verification. Prior to this shipping always received a courtesy call with a cancellation date. Called and complained. August got another shipment for two more drugs. Called and complained - told auto ship was never cancelled, but would be resolved. November account suspended and in process of turning over to a collection agency for 79 dollars. For 6 years have always received a courtesy call, not one call for three meds this time. Card was removed from billing but now I am being charged for something I did not order. Have requested a return label to send meds back, denied.

I am covered through my husband's prescription plan and I have my own prescription plan. Both are through Express Scripts. I am trying to get reimbursed for the prescription cost that isn't getting covered by my husband's plan and submitting that to my plan. Express Scripts claims that my plan does not allow for co-ordination of benefits. Yet when I spoke to a supervisor at Express Scripts she could not find any clause that excluded co-ordination of benefits. I work for an insurance company and unless there is an exclusion then you're covered. I was told by this supervisor that I should resubmit, and I did. Again, it's being denied. They know how to take my premiums for both plans yet they don't want to pay.

I mailed the Rx to Express Scripts via Overnight Priority Mail on November 13. I also mailed $21.00 to "expedite" the order. I called ES 5 days later to check on the order status. I was told we would receive the pills on November 28. I called ES on November 28. I was told the pills would not be shipped until December 4. This is an "EXPEDITED" order? I am now out of pills. I have to go back to my doctor, who won't be in the office until Monday, and ask for identical prescriptions to the ones they gave me 3 weeks ago for a 90 day supply of medicine.

I have been delayed 3 times on one order. ES calls at 3 pm the day prior to Thanksgiving to tell me to get an RX from the Dr office for a short supply to hold me over. Do they not realize doctor's offices are on vacation? It should have arrived last week. Then in the mail today, now delayed and I should receive in 2 weeks. 3 delays are due to different stated reasons. They likely either don't know or have been told to lie. Terrible customer service, and this is an ongoing problem with my orders in general. Staff is worthless.

I use to go to my local pharmacy just around the corner from my house to pick-up my birth-control prescription which was free. I was unaware that once I picked up my 3rd refill I will be charged a non-reimburse co-pay of $60. At that moment I contacted my insurance company that same day – Nov 9th and signed up to Express Scripts. It was communicated to me that they will transfer my prescription from the pharmacy and going forward I will receipt it in the mail within a few days. On Nov 25th I called back to add an additional script to the Express Script mail order and at that time I inquired about my previous order. It was then I learned that my previous order was cancelled as my doctor’s office did not respond to their fax.

More than a year ago, I had had nothing but trouble with Express Scripts. Today, I learned that the reason my usual pharmacy wasn't providing another refill was that my healthcare insurer (Anthem Blue Cross) requires that 3rd and subsequent refills go through Express Scripts. I learned this upon calling Anthem, whose CSR offered to interface with Express Scripts. Long hold. Next voice: "this is Anna". After a while, I ascertained that Anna was not with Anthem but with Express Scripts. Throughout the 12 minutes I spent with her on the phone (before she put me on endless hold), Anna interrupted me and talked over me at various times, with the effect of slowing down the exchange of information.

Our insurer uses and requires we use Express Scripts rather than a local pharmacy. Again and again the experience using Express Scripts is frustrating. If you go on their automatic renewal plan, they send you medication so early that it accumulates. If you wait to order it, it can take two weeks for it to arrive when a local pharmacy can fill it in an hour. Ordered ** or its generic. Doctor faxed it in, but medicine estimated ship date is 8 days later. I can order many other things from other sellers and have it shipped the same day or next, but Express Scripts takes 8 days for a common medication. When I called, all the customer service rep could do is apologize over and over. She sounded exasperated herself. She must get these calls all day long and become frustrated herself. I hope the insurers read all these complaints and untie our hands from having to use Express Scripts.

I was a customer of CuraScript and on November 24 I was transferred to Accredo. I called to refill my existing prescription. The person I spoke with said they had no record of the existing prescription even though the prescription shows up on the express script website. The operator told me to get a new prescription as the only solution. I asked for a supervisor and had to wait ten minutes for a live person. The supervisor said essentially the same thing. I said this is not my problem and Accredo should fix it. The supervisor said Accredo would contact the doctor for a new prescription. Do I believe it will happen? I doubt it and fully expect I will need to call back. What kind of conversion is this where they don't pass the open prescriptions to the new company? It's clear customer service needs real improvement.

I have been dealing with Express Scripts since 08/29/2014, until today (11/24/2014) to get billing problems resolved. First, they charged the wrong insurance for one of my expensive medications, which I find funny since they charged the right insurance for the other medications. I have spent HOURS and HOURS on the phone with Express Scripts to fix THEIR mistake, during which I have been lied to and hung up on (No, I was not rude to any of them). I finally had to tell a supervisor that I would complain to every agency I could think of unless something was done. After about 15 minutes, the billing error was resolved, even though I had been told previously that it would take up to 6 weeks.

August 10- Shipment day for my first 90 prescription. November 10- the Day my automatic order was supposed to be shipped. 11/14- Day I called to say I was out of a med. Someone took My order. No mention of when it was to be shipped. 11/19- called because there was no charge on my statement, was told my order was not scheduled to be shipped till 11/24. RED FLAG- DANGER- CONCERN. Asked to speak to a supervisor who said Mine was not the only order that was behind. That it was a bigger problem. 11/19 tried to reach a supervisor at Anthem to make sure they were aware of the situation was put on hold. Was on hold for over 8 minutes, never told supervisors have 48 hours to return this type of call. 11/20- I had to contact my doctor to get prescriptions sent to my LOCAL pharmacy. 11/21- spent over an half hour waiting at work to talk with a supervisor at Anthem. This is time I will not get paid for and had to make up at work. 11/21- Received E-mail that prescription had been shipped. 11/24- Still have not been able to talk with a supervisor at Anthem. November 22- CC charged ** PURCHASE 850579 4865 Dixie Hwy Fairfield OH -118.01- I assume this is the express scripts purchase. November 23- PICKED UP A 7 day supply at my LOCAL pharmacy.

When Medco switched to Express Scripts, my problems started. My prescription was written on June 11, 2014. It was faxed to my pharmacy. They forwarded it to Express Scripts. Express Scripts said they had no record of my prescription. They were blaming the pharmacy and my doctor. After talking to several Express Scripts representatives, including a Supervisor, I kept hearing want I wanted to. It was never true.

I have been on the same medication ** for 25 years and have been having to deal with this company for 8. I have had to fight every time I have to get my prescription. I cannot take the generic, so I have an approval for the brand at generic pricing. It's always something every time I have to reorder. They will charge me wrong price, send me the generic, etc.. Well ** became briefly unavailable and they cancelled my prescription without my knowledge. I was contacted by Roche Genentech October 25 and told the medication was available again. I have been lied to numerous times, telling me the order was being processed and being shipped.

My husband's Asthma medicine (which he has used successfully for the last 10 years) is no longer covered!!! Now he is out of breath most of the day. Plus, my Dr. changed a prescription to another drug. Again, they won't cover it. I'm tired of money crunchers deciding what medicine I should take. Maybe, they will be sued for neglect when someone dies from not having the correct medication!!!

This has been ongoing for several weeks. It is so sad. I wanted my script in name brand, was told doc sent request for generic. Order was cancelled. Called dr office and was assured the script was written for name brand (DAW) which means dispense as written. IT is a headache trying to get the right info when you call. No one seems like they know what they are doing. I am someone who likes good customer service, this is pathetic. Finally today, I got a letter from the company saying an invoice was cancelled, just yesterday was told would be processed. Today I called and was told insurance would not pay for name brand. My question is why couldn't someone have told me before? My insurance has paid for this medicine. I hope this will help others.

I tried to switch to Express Scripts from Walgreens for the home delivery convenience. When I received my prescription, it was the generic, even though my order and confirmation email explicitly state the name brand. I called and told them I was confused about the bait and switch, not to mention that my doctor has encouraged only the name brand for this specific medical issue. They passed the call around to 5 different people before someone finally said the prescription from my doctor said generic was okay. That did not sound right to me, so I called my doctor to confirm and see if generic was in fact okay to use. She said they absolutely did not want me taking the generic, the prescription said brand name only, and not to take the generic.

Got a refill on seizure med (**). It was increased by 1 pill. My DR says no way would she raise it to 6 a day, too hard on kidneys etc. Express scripts say they have a fax saying such. Since Oct 21 I have been trying to get them to send me a copy. I took 6, made my hair fell out, saw dr today, have made several calls.

Because of the timing of medical services and prescription drugs, I ended up paying twice for my deductible. Accredo has a credit on my account of $6,246.92 and continually delays refunding this to me. I became aware of the credit on September 19, 2014 and as of November 20, 2014 no refund, just lame excuses. As of today, November 20, 2014, they tell me a refund check can be processed, but because of the high amount it will take longer than 14 days. Similar story that was told to me on September 17, 2014. They obviously make a lot of money by holding onto customers' money. Customers beware, do not over pay for medical services or drugs, refuse to pay until your insurance provides you documentation for what you owe.

I sent my prescriptions to Express Scripts on Nov 1st and they acknowledged that they received them on Nov 6th. I was told on the Nov 14th that my order would ship on or before Nov 19th. It is now Nov 20th and I'm being told that the estimated ship date is now Nov 25th and each day that date pushes further out. Even if they do ship on the 25th I will not receive my needed medications before December due to the holiday. I was told that they ship all orders within 2 to 3 business days of receipt. Well, that is a lie. I've now needed to get temporary short term medications from my local pharmacy twice now. They won't even tell me why it is delayed or when my meds will actually be able to be shipped. This is horrible customer service.

The customer service people are the worst! They WORK AT HOME. They can't figure out simple things, are rude, hang up on you, say things contrary to the last person you spoke to, and are just generally not understanding. Some jobs are okay for work at home positions but obviously this is not one of them.

Express Scripts charges unlawfully, if you provide auto payment information to them. I had very unpleasant experience with them. My doctor sent a prescription to Express scripts for ** and order any substitute if available. Express scripts filled the order and sent me the email with order fulfillment. Email didn't had information on the cost of the prescription, nor did the online site didn't had any information on the order. Their online site, does not even show that the order was fulfilled. When called Customer service, they told me that I will get my invoice only after order is shipped. When I tried to price online for the drug, I got cost much lower. Order got shipped after couple of weeks delay and then I got surprised by the amount that was charged to my HSA card on my file. They charged me more than $250, whereas the cost estimation on online site was much lower. When called customer service to ask about why they charged different amount than the estimated price on their website, she simply telling me that, I always have to call them, to get the pricing and not rely on the information on the website.

I along with many of you have had this issue recent. I submitted my scripts to ES on 10/28/14 and they showed it as received and shipping on 11/7/14 and took out the payment. 3 weeks later it is not shipped and is not going to ship for another week. I have contacted my insurance company that is telling me to use them with this issue and they had been told they did not receive my scripts but when I contacted them I was told that the St Louis Pharmacy was behind and that was the issue. Needless to say Upper Management is getting involved with this on my Insurance side and ES side. This is Unacceptable! What if these had been life or death scripts. I guess I would not be posting this then.

I don’t think Express Scripts is treating us as patients, they treat us as customers. I have a very unhappy experience with Express Scripts and like to share with you. On October 27, 2014, I called Express Scripts and authorized them to refill my 3-month prescriptions. On November 5, 2014 (nine days after the call), I did not receive my prescriptions. I called Express Scripts. The prescriptions specialist told me that my prescriptions were on held for 14 days. She was not able to find out what the reason behind it. She transferred me to the customer service. The customer service said that there was no reason the specialist should tell me that it was on held. The customer service also couldn’t find any reason why my prescriptions were not sent. She promised that she could handle my order and guaranteed shipped out on November 6, 2014.

My nightmare this time, started November 7, 2014. I went to my doctor to obtain prescriptions for my maintenance medications, and a routine check-up. My doctor insists refills be requested during an appointment, and not via a phone call. The prescriptions were sent via E-scribe while I was in the office. Express Scripts received them, and then later transferred them to a local pharmacy so that I could obtain an interim supply while waiting on mail order. Had to go back to the doctor's office Saturday. Fortunately, his office works half a day on Saturday. I again had scripts sent via E scribe to Express Scripts for processing. These New scripts were not found until Monday November 10, 2014.

I ordered a drug on Express Scripts and the charge when ordering was $42. But when the prescription was filled they charge me $127 and $220 on 2 separate orders. When I went on to Express Scripts to see what the medication costs the charge is $42. This is not right. I spoke to them without satisfaction and wrote and e-mail too.

I never received my insurance cards from Express Scripts. I called and spoke with a representative who stated that if I paid out-of-pocket, I would be reimbursed. I sent in my receipts and of course, was denied. I just wasted 30 minutes on the phone explaining the situation to 3 different people who could not assist, as I had to send the complaint in writing. I hope to never encounter Express Scripts again as they are liars and useless.

In August, 2014, my physician wrote a 1-year prescription for me for ** 40 mg and faxed it to Express Scripts. Because my prior prescription for this medication was running low, I checked my online ES account to be sure the new Rx had arrived. It had indeed arrived, but it was marked as "cancelled". I called customer service to see what was going on and learned that the pharmacy was out of the medication I needed. This was the reason for the "cancelled" notation. I was told to have the Rx filled by a local civilian pharmacy and I did so. The pharmacist had to call ES to make the arrangements, but he was able to get me a 90-day supply, as he was aware that I was in the process of moving some distance away.

Was contacted by ES regards a underpayment for medications. It was ES error for the day, their computers were providing the wrong info to the pharmacy. Received a letter demanding immediate payment for 78.00 or threatened with legal action. For THEIR error. So sent a check, along with a letter asking for an audit and for the names/contacts for the responsible party. Made phones calls to Debra ** and then received the correct mailing stop/address. Because of the threat of legal action by ES, I did send the letter REGISTERED mail, and it was duly received by the office. Address was to attention of Debra ** as indicated it should be done.

Since I am under 26, I am allowed to be on my parent's healthcare. My problems with Express Scripts arises from their inability to have a functioning database. My parent and I were on the same healthcare account and thus we were on the same Express Scripts account. On their forms, Express Scripts allows you to enter separate contact information (phone, address, e-mail, etc.) for 2 separate patients on one account. My parent was patient 1, and I was patient 2. Like many 18-26 year olds, I went out of state for college and lived my life in a separate part of the country. Express Scripts seemed to find this far too mind boggling to understand. How can 2 separate, but related, people live separate lives in different areas with different health needs?!

I have had the same medication filled throughout many years. All of a sudden Express Scripts needs a prior authorization and instead of accepting my doctor's fax saying this is the only medicine that works, they reject it and constantly rebutter his fax with a prescription. THEY want me to try first. Um. No. Your job is to take my monthly payment and apply it towards my prescription costs regardless of what the doctor prescribes. This process is still being worked on and it's been two weeks. Two weeks I have called them non-stop, harassed my doctor's poor nurses to call and fax them and called the pharmacy to check their system to see if it's been approved yet again. Two weeks to fill something I've received about ten years. If I could afford it I would switch companies. BCBS never gave me an issue with my prescriptions. I will never recommend this company to anyone. If I pay my insurance company to give me medicine then that is what I should get. If I wanted their opinion on what medicine I should be using, I would call them and ask them. They need to stop being cheap and give their consumers what they need---especially if they are being paid to do just that. Stop being difficult, Express Scripts. Just do your job!

In the last month, I have twice ordered prescription refills online. I did not receive any email confirmation each time I checked the online status. A few days after ordering online, I checked the status and none of medications had been refilled. Today with only 5 Simvastin tablets left, I was finally able to speak to a "live" person, thanks to the website "Get Human." The Express Scripts phone number is continually "busy." I have been a customer of Express Scripts for at least 10 years as this is the only service accepted by my insurance. This problem has occurred several times. One of my anti-hypertensive medication was not process so I had to go to a pharmacy and pay full price for few pills while I waited for the "automatic refill" to arrive.

Promised to process my specialty medication within 24 hours. It has been five days. I call everyday and receive excuse after excuse - never the same excuse, just new ones. Express Scripts received payment for the medication; however, they continue to delay shipping it - saying that now the pharmacist must review it. They have the doctor's prescription and Tricare's payment. They still refuse to ship the medication, telling me that they have 4-5 days to process all new medications. They could care less if the patient goes without their meds as long as they get their money. Do not bother calling them cuz they will give you a new excuse every time. They lied to me to get me to use their services - promising a fast turnaround on my medication. Beware and stay away from them. Pay the extra money and use a reputable pharmacy. Meanwhile, I deal with serious health problems from not having this medication.

I am on two blood pressure medications. They are to be shipped every 90 days. The time passed when I was to receive these, I called and was told by the auto record they would be shipped 12 days after they should have been. I then spoke with customer service and was told I would have the medication shipped overnight. That did not happen either, I am still waiting for medication and had to have my doctor call a script in to my local pharmacy. I have been without my medication for 2 days. This is people's health this company is playing with, totally unacceptable. I will be going to UHC my carrier and discuss this but I am sure it will do no good.

I placed an order for insulin on the 8th of November. I called two or three times asking when my order was shipping, and I kept getting different dates. The last time I called, they indicated it was shipping on the 17th, which is nine days after placing the order. Now I remind you this is insulin, and I don't understand why my order was in the queue for nine days. The reps when you called in are more concerned with getting you to switch to their mail order pharmacy, but their service is terrible. One time, my prescription was sent to the wrong address 40 miles away.

Our group insurance requires us to use Express Scripts (ES) for any recurring prescriptions and charges us full retail if we refill at a local pharmacy. So we contacted ES and they assisted us with moving our existing prescriptions from CVS to ES, and that went fairly smoothly, but that's where the good experiences ended. Next they asked for letters of medical necessity for prescriptions that we already had authorizations for, under our previous group plan which was also Anthem PPO / Express Scripts. So we asked for new authorizations from our doctors, we got the letters back from Anthem approving the prescriptions, yet ES charged us full retail, claiming incomplete information.

I was given a script for a mouth rinse from my Dr. It is a script that has to be compounded. Last year I had no problem getting it filled. I took my script to the pharmacy and when they went to put it through my insurance it came back stating I needed prior authorization. I called Express Scripts and was told that two of the medicines in the compound were not covered, the Dexamethasone and the sodium chlorides solution. I then called my insurance and they told me to get a letter of medical necessity from my Dr and a copy of the script. I did and still no response.

I got my insurance through the marketplace in August when I had a change in income. I decided on the Blue Cross Bronze plan, a quick review stated that OF COURSE it covered contraceptives. The first couple of prescriptions I had filled were a bit of a hassle to fill, but only took about an additional hour to complete (I have a very prompt doctor, thankfully). I also tried to get my birth control shot filled and was denied. I didn't have time to argue (because I was almost out of my window) so I paid for it and moved along.

Required to send in actual scripts as this was my first time using Express Scripts since insurance was changed. Mailed in 5 ninety-day scripts on Oct. 13, 2014. Received and acknowledged by ES on 10/16 - to be shipped within 2-3 business days. No other communications. Oct 27, I called to see where scripts were. Their computer said they would ship on 29th. No prescriptions here yet. Since Oct. 29, I have placed 6-7 calls to ES. Same runaround. All say they are "so sorry" and will send e-mail to pharmacy to expedite. On the 29th, one customer service rep "Ashley" PROMISED to overnight my order at no cost to me on the 30th. She lied...

When this company bought Medco and took over our problems started. Express Scripts is the worst run company, late with meds, blames it on doctors. Always need more info. Stay away from this company!!!!!!!!!!!!!!!!!!!!!!!!!

I am fed up with Express Scripts. I found out I can complain to URAC, so I am giving all of you the information. Maybe if enough people complain, they will have to do something. There are 900+ complaints similar to what I have experience, but they could not care less for the customer, so maybe if they are investigated, they will care. Complain to URAC at **

This is the latest of one of many bad experiences with them over the years, FKA Medco. My husband's medications did not arrive after 2 1/2 weeks and I called them. They made up some sort of lie that the order was cancelled which it was not and then some other lies to cover their... When I had gotten off the phone with the customer service rep on 10/22 who confirmed the orders would be processed and sent out in 2 to 3 days, as of 11/9 nothing. They put you on hold several times, come back with more lies, etc. No apologies. Finally I speak with a supervisor, they act like they are doing you a big favor and sense they could care less, just one more person they have to deal with as a result of their awful business.

My company makes me use EXPRESS SCRIPTS. Publix offers my blood pressure medication FREE, so I get it filled from them. EXPRESS SCRIPTS charges me every time I get a refill free from Publix because I don't get it from them. When I called the rep, she said "you have to get all of your prescriptions from us or we will penalize you." I asked if they would supply me the "Free Medication" and she said "no, but you will still be charge by us." OMG. This is like communism-- what is wrong with this country?

I have 5 medications on express Scripts worry-free refill program. In September I had to place the refill order for one of these meds. 3 weeks later the medicine had not been delivered. Apparently express Scripts mails medication by 3rd class mail. I was informed by the post office that 3rd class mail has absolutely no priority and will be delivered when the post office "has time". I now have 2 medications that I, again, had to place the order for refill. That was 12 days ago. I still have not received these meds and am completely out.

My husband and I agreed to try Express Scripts mail order service. We have been customers of Express Scripts for over a year. This company has always given us professional, patient, and caring service. Until the month of August 2014, Express Script filled two prescriptions, for myself and my husband. We received 2 boxes of 90-day supply of **. After reading the literature included in the box, I found out that it was sugar free, which would not help my spouse, who has a medical condition that cause forgetfulness already. I found out that it could possibly cause further symptoms. I read the literature in a box of **, that stated if you take **, talk to your pharmacist.

We have been forced to deal with this company for several years now as they are the only option we are given by the employer. They don't accept any coupons and their prices with insurance are more expensive than purchasing straight from Walmart as a cash customer. The latest problem is that though our coverage states we can fill a prescription locally 3 times then we would be forced to pay full price unless we purchase it through mail order with them. I went to fill it the third time and am being told they won't pay it because they only allow 2 times. I explained I have a letter directly from them stating we don't pay until AFTER the third time and was told, "Well we must have changed that". I said wouldn't they be required to notify us of any change in our policy? He didn't have an answer for that. If you are a decision maker for your employees... please please do your employees a favor and do NOT choose this company!

Express Scripts changes specialty pharmacy from CuraScript to Accredo. My life has been a living hell since Accredo demands change doctors - no reason. For one year I suffered since no doctor believes my story. And Express Scripts is useless.

My doctor submitted 5 prescriptions for mail order renewal. I received two phone calls from Express Scripts, one saying my prescriptions had been shipped and one saying they would be unable to fill my prescription because of a manufacturer backorder. They did not tell me which prescription they were unable to fill. So I checked my account on their website. For each prescription the status said VOID. So I called customer support, and after working my way through their menu I was able to talk to a person who told me ALL of my prescriptions had been shipped. I actually asked her to double check because of the voicemail message I'd received, and she confirmed again, ALL of my prescriptions had been shipped.

I have used Express Scripts on and off with my old plan, which ceased to exist once the ACA went into effect. I have asthma and GERD, and I mainly got my meds refilled at the pharmacy, which was very close & convenient. After getting my new plan, Express Scripts would send me letters basically scolding me for getting them refilled this way & not through their wonderful mail order system. I gave in and decided to do it that way since I'd get a 90 days' supply instead of just 30. I'd been on generic ** for GERD for a few years now, and it no longer helps.

1. Consistently make errors, most recently charging me over $100 when I have already paid full deductible 6 mos ago and have gotten SAME MEDICATION free last 2 times. 2. Consistently claim did not get refill from my doctor, do not notify me until after the drug is already due, and doctors offices all say and have copies of the faxed or noted in file the refills. 3. Frequently take over a month to fill a new prescription the first time. 4. Never timely in notifying there is an issue, so if the doctor's office made any small mistake, you'll run out of meds. Call to see why, and they'll say "oh, they left out something". In fact part of the time they are wrong, nothing is in fact wrong again proven by copies in doctor's copies.

As a type 1 diabetic I have had nothing but great service from ES. My insulin and glucose testing strips always arrive on time and in good condition. I order refills via their website. I feel for those who have had a terrible experience - screw ups on medications is not a good thing.

I am diabetic and have to check my blood sugar level twice a day. I have to do this to avoid either a too high or too low count: if too high I could go into convulsions, if too low, I could go into a coma. Recently I ran out of the strips I use to do a reading. I called Express Scripts, was told that my next refill was not due until 16 Nov., but, since I was out of strips, the refill would be sent that same day and would take 7-10 days. That was almost a week ago. Today I called to find out when I might be receiving the strips. Incredibly, I was told that they would not be sent until 16 Nov.! Could not be sent before then.

I have asthma. On a recent business trip to Thailand, I was hospitalized for a bad attack. THREE Thai doctors told me my asthma meds were out of date and had not kept up with new advances. They said - all three - go home and switch to Advair. So I tried to - you guessed it, Express Scripts will not cover Advair. I have been in the emergency room for asthma four times this past year alone - to the tune of $2500 - $4000 each time, which Blue Cross has had to pay for. BLUE CROSS, ARE YOU LISTENING? I knew once Express Scripts merged with MedCo - the world's WORST prescription plan - that service would go to Hades. It has.

Express Scripts service for very temperature sensitive medications is 2 day delivery. For an extra $21, they will send next business day delivery. On a Friday, this would be delivered by Monday. No temperature tracking is included. There is no notification of delivery time by UPS. Therefore, medications that are destroyed by freezing temperatures can be left outside in the winter for hours. They refuse to provide an alternative service such as FedEx that would insure 7 day/week service, even if a customer pays for it. They have no plans or will to make it better. DISCOURAGING! These medications are essential to life and the attitude about temperature control seems nonchalant. SAD!

In September, I went online to start mail order for my elderly mother. The process seemed to be very smooth and I had to do was to wait for the doctor's confirmation. But the prescription did not come, then I was told that, for Medicare we had to reconfirm before the drug could be sent out. I did, but again nothing. Many phone calls and frustration later, I was told the account was on hold because there was a balance of $1.50 since 2011. I explained that it must be a mistake since we did not order anything from Express Scripts before. So, I was told that it would be taken care of. Again, no prescription. Then I received letters that I needed to go online or call to confirm the order.

Only one word to describe Express Scripts and that word would be in my opinion would be non functional. I have had almost continuous problems with this company from the reception people to the top of the Executive ladder. These people put all the justification in the word, Disorganized! They email you and tell you that your scripts are due for refill and you reorder and they say that they cannot refill because it is too early! You call and they say disregard the notices. Any more need be said? Stay away if you have a choice.

I have just finished reading the response from Express Scripts that is a response to the letter from the BBB, and it appears to be just an old fashion attempt at damage control on their part. If I truly thought that their apology was sincere, I might be inclined to accept it. But, based upon numerous situations where I got a lackadaisical attitude from anyone that I spoke with, including supervisors, I find it very difficult to forgive and forget.

I have never dealt with a company quite as ** as this pathetic organization! Never! First of all, there is nothing "express" about this company. Leave it up to them...customers will die because they make so many mistakes and screw up orders and then do absolutely nothing to rectify them leaving patients high and dry. This has happened countless times to me and I've heard it around as well. I work for a fortune 500 company who does business with this terrible company and I have no choice, but I will do everything in my power to bring this to the top so that we as employees are no longer subject to this joke of a company. It could be a combination of the staff as well as the way the company conducts business, but either way....they are painfully incompetent.

I always seem to have problems with Express Scripts delaying or denying my RX refills. This is not a one time incident, but has occurred every year since we have been on the plan. The latest incident occurred today. In August, my Dr. wrote my RX for a 90 day supply of maintenance medicine that I have been taking since 2002. I took the RX to my pharmacy and when the pharmacy called into Express Scripts, they accepted the RX but would only allow the pharmacy to dispense 30 tablets or once a month. I thought that seemed strange because Express Scripts indicates that 90 day prescriptions will result in savings to the customer. Anyhow after a month went by I got the next 30 pills with no problem.

Without exception, Express Scripts delays filling my prescriptions one to three weeks every 90 days. The delay forces me to purchase an expensive "vacation refill" so I don't run out of my medications. They have never offered an explanation.

I work in a field where I have to deal with prescription companies and my experience with Express Scripts was not great even before I had to have them as my own provider. NEVER in my LIFE have I had such trouble from a provider! And I know it isn't simply because of all the health insurance changes going on. Express Scripts seems to DELIGHT in doing the most they can to deny you the PROPER medication you NEED in order to function and NOT be DISABLED!!! In spite of the fact that I was stable for three and a half years on two meds prescribed by EXPERTS at a specialty program at the Cleveland Clinic (a program of only three in total in the country), Express Scripts refused to cover them.... Well, at least without me paying a $1600.00 co-pay for them. My previous insurances never had an issue covering ** with just a standard co-pay. And even though I'd already been tried, and failed, on **, that was my only alternative to **. So I grudgingly tried it again. All it did was increase my fall frequency.

I was on a medicine for years and due to a shortage I was switched by my doctor to another. When the shortage ended my doctor switched me back. I go to get it filled and ES denies it, stating they require a Pre-Authorizing Form signed by my doctor. This is November 2013. I called ES and asked if I pay the $89.00 if I will get that returned after the medicine is approved, and she stated I would get my $89.00 back. December 2013 another $89.00 as they have not approved it and was still in review. In January 2014 I go to the pharmacy and give them the Rx and it's denied again and now it cost $104.00. I call ES and ask what is taking so long and after I give them the information that tell me they never received it. I stated I was told it was in review back in December. I get the "I am sorry about that; however, you need to send us the form." So I asked for the fax number as the first one was mailed.

The weekend of September 26th I contacted Express Scripts, re-order my prescription of **(HIV medication) as I had ten dosages left and Express Scripts had contacted me day or so before. I never order my medication prior to 2 weeks from the last dosage as the refill would generally be rejected by the insurance. The order was set-up and I assumed everything was OK. The beginning of the next week, I get a letter from Express Scripts stating that the credit card did go through. On Tuesday, October 7th I contacted Express Scripts to clarify the credit card issue. I spoke to a representative that assured me that everything had gone through and that the medications would be shipped and that I should receive them by the weekend. I also explained that Friday, October 10th would be my last dosage and that this was a therapy that was not to be interrupted as drug resistance could become an issue. No prescription arrived that weekend and Monday was a Holiday. Therefore I missed three dosages.

In July of last year I received an order for my husband's medicine. My coverage with Express Scripts termed on 6/30/2013 due to an employment change. Out of honesty I sent the medicine back unopened (I knew my insurance was expired). This happened about a month after my father unexpectedly passed away. Express Scripts has hounded me ever since for the co-pay, they state they cannot take them back. I would pay for them if they send them back which they refused to do. I was being honest when I sent them back thinking that years later an audit may be conducted and I get caught for being dishonest. I see now that I should have just kept the pills and been dishonest. This would be over by now. In this case honesty wasn't the best policy.

I hate Express Scripts. I've tried to think back to every company and government agency I've ever dealt with in all my years on this earth and not even one compares to how much I hate them. I have never come across a company so inept, careless, rude, frustrating, incapable and deliberately discourteous in my entire life. As a graduate of one of the best hospitality schools in the country, I realize that customer service and operational effectiveness training can be a difficult thing to maneuver, but I can't help but think that this company actively trains their employees to be the worst people possible.

They would not ship me my medicine because they said they needed to make sure I needed my insulin. I had a prescription and I am a diabetic. Never heard of such and they would not ship it... After three weeks I went to Walgreens and they matched the price.

On hold now, again, day 3, what more can I say. Problem, after problem, after problem. Called to verify Rx renewal 2 weeks ago, at normal co-pay of $46.66/30 pills, then they call following week to verify again. I tell them I did this last week and it should be arriving in 3 days. They say we have no record of order. I go through whole process again except now co-pay is $140/30 pills. The copay is also $140/90 pills, but they won't dispense this way, why I don't know. After at least 10 hrs on the phone in 3 days with many people at Accredo and Express Scripts passing the buck, no one can tell me why there has been this massive change in my copay and the price of the med remains the same. One person says there was a co-payment modifier applied previously, but that's all they see and can't tell me what it is, why it's not applied now. This situation is par for the course with both companies.

My son is in college in a fairly remote area. He has epilepsy and so last winter I decided to use Express Scripts mail order for his meds; otherwise, he has to take a cab to a pharmacy every month. EVERY time in the last year and a half we've tried to renew his drugs, we've had a problem. They lost my payment info. They lost the prescription. It's on order but it might take a few extra weeks. EVERY time, I've had to call his doctor to call in an emergency Rx and have him take a cab to the local pharmacy while we wait for Express Scripts to get around to filling his epilepsy meds.

My doctor sent in a refill for 15 days of medication. Medco said I had to call the doctor and have the doctor call them to confirm. I did not want to pay a copay every 15 days so I asked doctor to write a prescription for 90 days, which she did. Now they have 2 prescriptions and so they call me again. I call them and after talking to 3 people we agree they will fill the 15 day supply then cancel that prescription and in 15 days fill the 90 days. I ask if I can have a local pharmacy fill the prescription and they say no. I have been out of medication for 3 days and am having a bad reaction so they agree to send the refill in 2 days and speed delivery. After 5 days I get a call and nothing has been done. It has sat there for 5 days. They want me to call the doctor and have the doctor call them. The doctor says the number they gave does not work and they can't get in touch. I call back and they say they don't know what I am talking about and their notes show nothing about shipping my prescription out quickly.

I have to use Express Scripts to refill my monthly birth control medication and it is literally a struggle each month to get it refilled on time. This is a time sensitive medication! If I try to refill too early, they tell me I'm not allowed. But if I wait too late, I end up going 1-2 weeks without medication because it takes forever to ship. I have to rely on my doctor to give me samples when she can, but this is ridiculous. There is no reason that obtaining birth control pills should be this hard.

I received a vaccine from my doctor's office. It was supposed to be a tetanus shot as a result of an injury. The dr's nurse gave me the combined tetanus, diphtheria, whooping cough vaccine. It is not covered by Medicare part B, so my healthcare carrier wasn't covering it. But it is covered by my Medicare part D which, for me, is Express Scripts (my Medicare part D carrier). I verified this through Medicare then I called Express Scripts three (3) times and was told that I was covered for the vaccine. They sent me the forms to fill out to have the claim paid. I filled it out properly and completely and had the doctor's office fill in their appropriate areas. In a few days, I received a denial saying the request was incomplete.

I only use Express Scripts because I have no option, my plan requires it. Normally I don't have an issue with them. My doctor sends in a prescription for 90 day supply with a total of 4 refills; keeps me covered for a year. When my last refill is about to run out is where my trouble starts. I call my doctor to get a refill. The doc of course wants to see me first before sending another yearly round of meds; which is cool as I haven't seen the doc in a year. My doctor said, "let me call in a 30 day supply and when we see you we will then call in the yearly one". WELL WELL, it turns out that for 30 days my copay is identical to a 90 day supply! Of course you don't see it on their website because the total payment is not available until your meds are shipped, which by then it's too late to cancel! Almost fell for this scam twice as another year went by and they tried the same thing. Luckily I caught the prescription while it was processing and I was able to cancel it. With that said, be careful if you are only getting a 30 day supply, you may be paying the same price that you would for 90 days!

I have used Express Scripts for years but since they merged with Medco, service has been poor. I needed some medication, ordered on the 3rd, to be shipped the 17th... They used to ship your medication out promptly.

I don't know if it's me or if there is really a problem with the quality of the meds issued by Express Scripts. Due to the kind of insurance I have, it's mandatory that I go through express scripts for meds that are to be taken every month like blood pressure, cholesterol and allergy meds. I read on this website and another one that people were complaining about the quality or lack thereof, in generic meds. I have noticed that the medicines filled by Express Scripts cause negative side effects that are cumbersome to deal with. I've taken these medicines for years with no problem, but each of them that have been filled by Express Scripts cause negative reactions. I'm guessing companies decided to go with Express Scripts for financial reasons but, at some point doesn't the well being of the patient have to come into play.

It seems to me that Medical Mutual is partly at fault because why did they approve payment for a refill in July when his policy terminated 6-30-14? And why can't Express Scripts correct this matter internally since they work with both insurance companies? Everyone I speak to refers me to someone else, or gives me a different answer from whomever I spoke to before. Reading all these complaints about Express Scripts is discouraging because I can foresee that our problem is going to be near-impossible to solve!

I set up a re-occurring charge with my account here at express scripts. I noticed that I was not being sent one of my medications so when I called and sorted out the problem, they proceeded to send me (in addition to the medication I asked for) a prescription I did not ask for, which happened to cost $647! So naturally I called to inquire and say I did not want this medicine and I will send it back once I receive it in the mail. They told me this was not possible, that they would not accept any return and that I was responsible for the money. I was so frustrated, I told them I was going to report it as a fraudulent charge, and then I said please cancel my account to which they actually said, "we would be happy to do that". SO frustrated, so unfair and disappointing that this company is so dishonest and has horrible customer service.

Filed a complaint through Express Scripts Facebook page and received the following email address: ExpressRxHelp@express-scripts.com. I suggested they place a CONTACT icon on their start page and include a valid email address there. But so far, there has been no action, even though their hard-to-find CONTACT US web page clearly states to contact them USING EMAIL. Suggest you keep this email address handy for future use, when needed: ExpressRxHelp@express-scripts.com.

I switched my antidepressant from CVS to Express Scripts and have experienced a return of my original symptoms or horrific withdrawal symptoms. I have no idea. All I know is that their version of ** is NOT the same thing I have been taking for several years and my health is suffering because of it. Once it dawned on me that it might be the quality of the medication, I immediately ceased using Express Scripts and returned to filling my Rx at CVS.

According to Express Scripts you cannot opt out of using them for long term medication. They are increasing my cost for my daughter's medicine 2.5 times what I normally pay by forcing me to use them. It was much cheaper for me to fill at the local pharmacy. I was paying $10 a month before (for the last year until all of the sudden they denied the prescription) - using Express Scripts my cost will jump to $75 for a 3-month supply. Express Scripts obviously didn't seem to care my costs were increasing by forcing me to fill only with them. I thought their goal was to save people money?!?

I was denied the only cholesterol medicine that worked for me. I have family history of heart disease on both sides. After covering for 5 years, they denied. I filed an appeal but even though I have 3 fax receipts and certified mail return card, they refuse to acknowledge they have received it.

Tricare military drug program administered by Express-Scripts. Two drug prescriptions were recently cancelled because express-scripts said that they were not available and I needed to order from the local pharmacy. The first prescription was for "Allopurinol", a drug that is readily available through any pharmacy. The second prescription was for Generic Flomax, also readily available through any local pharmacy. When Express-scripts cancelled the drug order of Dr. Magdelana **, Providence Medical Group.

My son is a type one diabetic and now they decided that his medication will no longer be approved but a more expensive medication will be approved. The cost is almost double and they have no reason why. Novo lag is in production and he has used this for years. I'm on the phone for hours and they all just read their scripts. Trying to put it on the provider Blue Cross. Then I have to educate them that it's not Blue Cross that is the provider but eScripts. They are the medication provider. This company is a joke nor do they care one bit about us the consumer. They tell me that it's been a year according to them since they last sent any meds to us. Understanding that this is only for a 90 day supply. And they are the only company we can use. They are a joke but worse they are upsetting people's lives. This company is the most aggravating I have ever dealt with. This is a life long medical situation and they know it.

Five weeks ago my doctor's office faxed in four renewals. Ten days later having heard nothing from Express Scripts I requested the same four scripts on line. My doctor's office was contacted and faxed in two of the scripts one day and the other two the following day. Express Scripts shipped two of the four medications, one from the first day and one from the second day. My doctor's office faxed in the last two scripts for the third time. Express Scripts shipped one medication and said they had to contact my doctor regarding the second. I tried to call to sort things out and have been on hold for the last fifty minutes. I'm not sure what the problem is but I do wish they would figure out how to do their jobs. Or perhaps changing the name of the company to something more in line with their record of performance.

Ordered a refill of medications and dose was changed from two tabs a day to one, been taking this med since 1984 at 2 a day. Never could get it corrected. Express Scripts refused to contact the MD so the MD contacted them several times and order was never corrected.

I obtained a quote for a three month supply of three prescriptions. Upon refill, I received an invoice for $90 more than the original quote. After two phone calls (the first was useless) and about an hour on the phone, I was able to receive a $45 credit on the current order-they wanted to offer it for a future order; however, as I informed them, there will be no future orders.

Express Scripts charges me 4 times as much for a medication at the 10mg dose than I pay for the same medication at the 20mg dose. Two customer service representatives, who could do little more than read from a script, provided me some basic information but couldn't explain why Express Scripts is choosing to buy the lower dose med from a more expensive manufacturer when it is available for a lower price from an alternate supplier. I called corporate headquarters and a woman in the president's office verified that indeed the pricing is more for the lesser dose but more infuriatingly she told me that I could get it from the cheaper supplier if my doctor wrote the script ordering it from that manufacturer.

Used express scripts for the first time 3/2014 with no problem. Received rx which had been pre-certed by my Dr. with a pre-cert case #. and $179.00 was charged to my charge card. 6/2014 requested refill. Received rx with a invoice showing my charge card had been charged $493.00, no explanation! Called express scripts. Was told was not covered by insurance and I needed a pre-cert. I gave them my case # which was good till 8/30/14. Rep. told me "I don't see one in account. You will need to get another one," which I did, but they would not refund over charge. When questioned why they didn't notify me they said they notify of not covered charge if it is over $500.00.

My medication was out of production by the manufacturer for 3 months. Now it's back in production. They do not have it in stock. My insurance lets me get it with whoever has it, with a higher co-pay, but it still lets me go where I want. So, I found another mail order place that does have my medication in stock. I had my doc send a script and tried to order it. They said Express Scripts keeps giving them an approval error. They called and when the manufacturer started manufacturing it, it had a new NDC number. Express Scripts said, "No problem, give us 24 hours to get the new number in and you can get your medication." At the time of writing this, it's been over a week and Express Scripts just keeps saying one more day.

Condensed experience: if you ask, they have to mail you a "photocopy" of the RX they received from your Dr. I took the "photocopy" to my Dr. and it was CLEAR they had altered what they received. Next step is most likely legal.

After seeing all of the horror stories about prescriptions, I feel lucky that I haven't needed their pharmacy service. But the nightmares I have been experiencing for the last 3 months in trying to get reimbursed through Express Scripts claim management processes all go into the same theme. How can they be made financially and criminally accountable for their persistent and intentional actions?

Ordered refill from Express scripts. I did not receive it although post office said it was delivered via tracking number. Well if it was sitting in my mailbox and someone took it out, then how would I know? I called to report it missing and Express scripts could not care less, stated it was the post office's problem not theirs. Ok a company that sends mail order drugs through the mail does not have any other security feature besides a post office tracking number? Am I the only one that thinks this is an epic fail? I have to use mail order Rx due to my Insurance and I am out of my meds and I can't get them replaced because they said they already "Filled" them and it's too early for a refill. REALLY???? Come on express scripts.

No choice to use them with our insurance, which requires 1-2 phone calls per month for their total lack of ability to communicate! There isn't even a route to complain! They just seem to have no concern for people & their right to have prescriptions sent in a timely manner. Love the letters that say they failed to reach me!!!! I keep everything updated! Nothing changed in ages. Drives me nuts. Avoid using if you can.

I was diagnosed with MS recently and started injections to slow down progress of the disease. My MS clinic's specialty pharmacy arranged monthly delivery of the medication with no difficulties. Then, my insurance demanded I switch to Accredo just before my next shipment was due. My MS clinic and pharmacy made sure to send the prescription and all required information to Accredo ASAP so the next shipment of medication could be delivered before I ran out. That was almost a month ago. I ran out of medication and found that dealing with Accredo is a nightmare. The representatives are not helpful and there has been one excuse after another on the delays in processing and delivery.

I've used Express Scripts for years with no problem until last week. I ordered two refills for drugs I have gotten from them for years with current prescriptions on 9/9. I selected express processing at an additional fee. Every day I've checked and the "estimated date of shipment" is pushed back even further. It went from 9/11 to now 9/22. WTF???? When I called them they told me the delay was "address verification error". SERIOUSLY???? It's the same address they have shipped to for the last 4 years without ever having this happen before. AND... I NEVER received notification of this issues NOR was I told about it when I talked to them on Saturday. Doesn't this constitute fraud when I pay for a service and don't receive it?

Representatives transfer you around from person to person and any time I have to call them I can expect to be on the phone for at least 60 minutes. My company recently mandated that employees use them and it's been absolutely horrible. The company is constantly rejecting refills with no real explanation. Congress should look at the way in which this company provides service.

I called in a refill of my pain medication (I have arthritis). The young lady on the phone told me my prescription had almost expired, but that she could fill it. 5 days later I called to check on the status of my order, as I was out of my meds. They had not filled the prescription, nor had they called me. They faxed a request for refills over to my old doctor's office (who I no longer see). They did not call me to tell me there had been a problem, even though my new doctor's information is on file. After this I will pay the co-pay at the local pharmacy to get my medications. This is not the first time this has happened, and they have also over charged my account, but won't apply my credit to any of my orders. I HATE EXPRESS SCRIPTS!

Frustrated with their med management. Scripts not getting sent out and taking 2 to 3 weeks to get. Poor managed care. I shouldn't have to pay co-pays to local pharmacy because they can't get meds sent to patients. We can't stay on a med regimen if we don't get meds. After calling and getting nowhere, I am frustrated. Our health depends on our meds. Not having them jeopardizes our health. Should not happen ever, let alone consistently with out meds. And they have to be checked on over and over. And after calling, the person on the other end knows nothing and can't help get it resolved. And then having to start all over with the same issues.

This has gone on so long but I'll try to be brief. I was taking ** brand for my GERD, after trying everything else, Prilosec etc. that didn't touch it. About July I called for a refill (**Tabs 20mg). At end of call, the girl said it was generic. I said no, to cancel. She said she couldn't. Then she gives me to the druggist who tried to cancel (said she sent email so hopefully it would cancel). I said couldn't I return it unopened if I got it and she said no, that when I got it I should take off label, add water to contents, and throw it out which I did.

I had 4 RXs filled on 8/9/14 by my retail pharmacy. I switched to Express Scripts because it's the only way to get a 90 day supply. My doctor sent in 4 new RXs on 8/28/14. I was informed they would ship no later than 9/10/14. I am now out of my medication and they have changed my ship date on a daily basis from 9/10 to 9/12 to 9/15 and now 9/17. No efforts whatsoever have been made to explain the delay? Obviously they cannot keep an inventory of common medications and should inform customers to go elsewhere instead of making it difficult to fill RXs through retail pharmacies. Instead they don't tell you anything, do not return phone calls, send standardized email replies, have completely incompetent employees, have no concern whatsoever that you are out of medication and then make it difficult to transfer your RX once they get it in their rip-off system. Whatever you do pay the extra amount and use your local pharmacy/pharmacist no matter what the cost. Write congress and demand they be removed from the list of approved suppliers for insurance companies.

Reading through the comments, it's comforting to know that I am not alone in my suffering; it is also incredibly disturbing that there appears to be NO consumer protection from corporations like Express Scripts. I -- like many of you -- have a specialty (life-saving) prescription that I must take every day. For three weeks, Express Scripts sat on the prescription then forwarded it to Aetna. They told me to call Aetna to set up payment and delivery information. Aetna said that Express Scripts wouldn't let them fill the prescription, it had to be filled by Acreedo (a subsidiary of Express Scripts).

Since August 18, 2014 there has been problems with my rx. The docs told me they have fax my script but esi kept saying they didn't get. It was until a lady at the dr office with esi on the phone, they faxed the rx. Then I called a few days later and now esi is saying have to pay 200.00.

I went to my doctor and got refills on my ongoing prescriptions, which were sent electronically to Express Scripts, which the office says they do all the time. Express Scripts sent an email saying they were processing the order. They then sent an email saying it was delayed. No reason was given and I can't respond to the email. What kind of service is this?

I received a new medication (** cream) from Express Scripts. Upon receipt, I opened the packaging and read the information about the medication. On the information sheet, it clearly states that the medication must be kept at less than 85 degrees when storing. The packaging and the medication arrived to me at well over 85 degrees. The outdoor temp was over 100 degrees for the days it traveled to me. The medication was shipped in a simple padded envelope; no temp control packaging was used. The tube it came in burned my fingers. Defective medication. My husband and I called Express Scripts immediately to explain and let them know the medication arrived damaged due to the inadequate packaging.

SO aggravating they have no idea how to use a calendar and can't put two and two together. The Dr writes a script for a 30 day supply but will make you wait 31-34 days before they will pay for it. If you go every 29th day to get your script make sure you wait an extra day to make sure you don't accumulate extra meds or they will make you wait.

I will try to keep this brief and to only this one instance and not the others we have experience. Basically, Express made mistake after mistake with my child's RX for insulin and test strips for her TYPE 1 diabetes. Over an approx 2 week period we were trying to get this resolved. Doctor's office sending and re-sending the RX. Us calling and calling to correct the same information each time over and over again. Given one poor excuse after another. RX refused because "there was not a specific dosage amount" on insulin, mind you... not a specific dosage amount. There is NO specific daily dosage amount for insulin. Then test strips denied (after they supposedly approved an emergency one time fill at the local pharmacy due to their inadequacies).... because one RX stated "100 strips for 10 days" and the other when it had to be sent yet again because of Express Scripts mistakes, it stated "100 strips for 16 days" which chances are it was 10 days but the zero may have looked like a zero or a six. So ya... they denied 100 strips total because the days did not match.

First time they required my doctor provide proof I needed blood pressure medication. That took about 60 days to start that prescription. The latest thing was they decided I didn't qualify for my T medication about being on it for a couple of years. Did the test and they provided it. 90 days later stated I needed the test (they lost the first one) even though they filled the prescription. Found it 30 days later and processed the prescription. 90 days later stated Need new prescription because they had messed up the timing by taking 3 weeks to send it once they decided they would fill it. And we are in that cycle again. Each time I go to get a prescription filled or a refill through then it takes a minimum of 30 days.

Initially when my Union started this prescription program with Express Scripts you were allowed to pick up your prescriptions up from the pharmacy of your choice. Recently, their rules changed and now you have mail-in your prescriptions. From the time they receive your prescription it takes from 5-7 days for them to mail them out. This is whether they receive a prescription slip in hand or your doctor calls it in. Friday September 5 my doctor called in two of my regular prescriptions, pills I take everyday since 2011. Monday September 7 I called them to request expedited shipping, and was flabbergasted when the representative asked me why was I having the medication shipped to New York when they had my home address as Nebraska. I spent the next thirty minutes having my address corrected. (I have lived in New York my whole life 50 years). This is only one of many incidents I have had with this Company. My last refill I sent in a prescription for a ninety-day supply and only received 60 days worth of pills, because 30 of my pills were applied to another account, but of course I was made to pay for the entire ninety-day supply. If you have a choice of companies absolutely DO NOT opt for express scripts.

I placed an order online a week ago. I logged in today to view the status. It's as if I never placed the order. So I try to place the order again but I can't. I have no RX eligible for refill. I call and the woman I spoke with said all she could do is place the orders for me and then transfer me to Tech support. Right. They have Tech support. She transfers me and I explain the problem and of course they can't help me. I said fine, there is a message that my email address is not valid. Can you fix that? That's going on ten years now. She hung up on me. I need the medicine that I ordered last week and this has happened so many times for one reason or another that I can't get a 30 days supply at a drugstore now.

My doctor submitted the prescriptions on 8/12. Received a call about a week later saying that the prescriptions were being filled and would be shipped on 9/3. This all seemed reasonable, because the prescriptions were for the refills. Little did I know, nothing was being done. When my son ran out of one of his meds on 9/2, the phone calls and the madness began. Short story: today is 9/7 and we still don't have his med. My son is recovering from a stem cell transplant and missing his meds could have life-threatening implications.

On the 21st of August Express Scripts acknowledged receipt of two written prescriptions for medications that require an actual paper script. On the 25th of August I received a cell phone recorded message saying that the prescription would be delayed. On the 30th of August the Express Scripts website informed me that the prescriptions would be sent out on the 2nd of September. On the 2nd of September the web site stipulated that the prescriptions would be sent out on the 6th of September. My wife then called Express Scripts on the 2nd of September, and they told her emphatically, that the prescriptions would be sent out on the 6th of September. On the 4th of September the Express Scripts website stipulated that now the prescriptions would be sent out on the 9th of September.

Have been waiting 2 weeks for a refill, because the quantity was changed. They requested new prescription which was sent electronically 2 weeks ago. Have called 5 times and Doctor has called 3, still cannot get an answer as to why they have not filled. They tell Doctor it has and tell me that they don't have yet! They are rude and sarcastic and have no idea what each department has said or done. You get a different rep every time. I now have to drive 40 miles to get a temporary supply of a medication I desperately need for a serious condition. This is the second time I have had problems with this company.

My MD prescribed new Rx; company cancelled prescription without notifying me. An auto record call went out to me on a Saturday morning at 6:42AM. When I called back the company, they couldn't tell me who called or what the call was about. Apparently, my call at 7:00AM on July 25 went without notes. I was told that prescription was cancelled due to my portion of co-pay but there wasn't any communication on the part of the company. My MD's office had to call in prescription at least 4 times over 6 weeks before prescription was filled. I made over 8 calls to Medco. I was always placed on hold and was once even hung up on. No one seemed to know their head from a hole in the ground. The customer service reps don't care about the patients.

Elaine in NY hit it on the head. I have been going back and forth. Express called my doctor with me on the phone and the nurse said she sent it to a fax number and Express said "yes that's their number." The next day I was going to get an emergency prescription sent. I woke up and had a message that it wasn't coming. Then I called again and my nurse gave them a verbal prescription. Express called and said they filled an order, BUT it wasn't the right medication. I'm here without Medication and My nurse just sent me some to Wal-mart. The problem is My Insurance DEMANDS we use that crappy service or we pay more. Does anyone know what we can do to get some real help? I've heard express say they are sorry at least 100 times now. The word sorry losses value after a certain time.

I had a prescription for ** which is a controlled substance. It expires after 30 days of the prescription being written. First off, I had a very difficult time getting an answer as to where to send it. When I finally did I sent it and waited patiently for my meds to come in the mail. They never did. Weeks went by and my current supply was running low so I called Express Scripts to see where they were. They could see no record of it! After about a half hour of repeatedly being put on hold while they tried to locate the order I was told that the prescription had expired! AND NO ONE NOTIFIED ME!!!!

The website promised me a specific price for one of my pricier medications. I ordered it, making it clear to their customer service department that I was only willing to pay at the promised rate. After many phone conversations and two shipments (which sent less than the total promised), I have been billed at a rate almost double what was promised.

For the last 3 weeks I have been to have my son's medication approved and shipped. I have made multiples phone calls to Accredo, CuraScript. I have been also transferred multiple times from one to the other. I have also been put on hold, once for 55 minutes and then someone hang up. These companies should not be in business, worst, not in the healthcare business. They don't care about patients, they don't train their employees and their systems/IT do not work.

Our doctor, which we had for almost 40 years, retired and was recommended another doctor. She had all the records and she sent our prescriptions to Express Script. Why, I don't know, as we were with Humana for prescriptions, which we got most of our prescriptions free. We started getting phone call from Express Script, about our meds. All of a sudden, we get a bottle of levothyroxine for 43$ where we were getting it for free from Humana. We asked to return it, they said no, and another med was coming that we could not cancel. 185.00 total, not our fault, but we have to pay. Not very accommodating. Try Humana. I think you will be happier with their deliveries of med.

I used to have Medco, which was wonderful until Express Scripts took over. Now, every time I have to renew a RX, it is nothing but a hassle. I used to just go online and request a refill and within several days, I had my medication. Even if Medco had to contact my Dr., it was always a breeze. Now it's a disaster. I recently requested a refill for a RX that had run out. I received email from ES that they would have to contact my Dr. for approval, which I understood. However, after several days with no communication, I contacted my Dr. who said she had not seen any communication from ES. My Dr. assured me she would send in a refill.

I have rheumatoid arthritis and was prescribed Orencia. I had a very bad reaction to Humira a few years ago so can't take that. I've had RA for about 25 years. Anthem Blue Cross OKed me over the phone for a large discount at Wellness Pharmacy in Los Gatos, CA. The pharmacist also got me a manufacturer's coupon so that my payment was brought down to $5. So I had a couple months' supply. Then I tried to refill it and Anthem Blue Cross refused. I phoned them. They said I had to use their mail order pharmacy, Express Scripts, which does not accept coupons from manufacturers and I must pay several hundred dollars extra. I told them I was out of my meds and needed it now. They OKed one month and I picked it up at the Wellness Pharmacy. I refuse to go along with this mail order trap. For one thing, I don't have the money. There was nothing in their Covered California info that said anything about this mandatory mail order pharmacy. If there had been, I would not have chosen them.

I'm stuck with Express Scripts for mail-order medications unless I change my Medicare Rx supplement plan. After two years, I'm about ready to stop ordering prescriptions at all. They demand prior payment and then charge my credit card whatever they want for shipping. They said they shipped in two shipments because the doctor did not submit all the prescriptions at the same time. I had watched him input them in the computer, so I knew Express Scripts was lying. They shipped my medications and included an additional bottle of some stranger's meds. I called them three times. They did nothing, didn't even ask whose medications I had received. I finally discarded the extra bottle.

I've been on the same prescription drug for 5 years and it's generic. I have several drug allergies that are severe and can only stay within specific drug families. My prescription was approved and covered by MediCal. My Father is on the same med and it's covered through his Medicare Part D. I'm currently with Anthem/Blue Shield of CA. Through work (small company) I have to pay 1/2 of the premium which just raised again to $730 a month. I chose the highest level of coverage so I wouldn't have to back and forth over small issues. I'm healthy except for an old knee injury from a car accident and don't/won't take narcotic pain pills. I studied drug formulary and saw this med was on it prior to choosing the plan. Then found I had to get "physicians approval" and "quantity limit over-ride". With MediCal it was only "treatment authorization request".

I am not certain how to interpret the rules but here they are... If I walk to the pharmacy they will enter the script and fill it. By the next day, it is populated in Express Scripts data base. I am not "allowed to Fax a script that I have received from my doctor. I can print a form and fill it in (not sure why they simply do not fill in the form because it makes me log in to get the form) and have my doctor "fax" it in. 5- 7 days. I can print a form and fill it in and "fax" it in for my doctor (but this is against the rules but works). 5-7 days. I can snail mail a new script with a different form. This is suppose to take 7-10 days. Work around... Walk to the pharmacy and give them the script. Do not pick up the script cancel it. Go online and request to have the script filled. 3-4 days. Ask customer service a question and you will get a different answer each time.

UPS just started using Express Scripts ...WHAT A DISASTER!!!! Went to the pharmacy to get a new prescription filled like I have for 30+ years.... It came back denied from the Insurance company. I came home and called them to ask why... They said It WAS NOT Denied...it just needed prior Dr. Authorization.... I asked what in the ** that was/Meant ..and was told I needed my DR. to call their 800 # and talk to them (Well I said NO...and that my Dr. would NEVER spend his time calling them PERIOD). So, they faxed a questionnaire to him..to fill out... He did so... and now 1 1/2 weeks after the prescription was written by my Dr. ... They denied it (they kept telling me to ask for some different drugs from my Dr.

Another 30+ min phone call with "non"-express scripts / accredo. I have never dealt with a more incompetent group of people or worse company in my life. They keep promising me my medication, provide delivery dates and nothing arrives. I am held hostage by Blue Cross of Tennessee who forces me to use his service for what they have magically decided is a specialty medication. During my last call an individual who said she was a nurse started asking me doctor patient confidential information essentially holding delivery of my medication hostage to her questionnaire. I made it clear her questions were illegal. They are a pharmacy not a doctor and certainly not my doctor. Finally spoke to a supervisor who admitted there were issue at the company but they were working on it. Basically screw you and life preserving medication while we figure it out. Horrible Horrible Company.

I have been taking ** or it's generic ** by lannet for over 15 years. (Thru Medco) In April ES took it upon themselves to fill my rx with the ** GENERIC without any notification. The Dr's rx said medically necessary for **. (Due to issues when taking the **, hair loss, headaches etc). My 90 days rx went from $10.70 (** generic) to $25.00 (for ** generic). They told me back in May that they would email me when the rx I needed of **/generic would be in. Today in August I called ES and they told me that they only carry **/generic. Why did I need to wait (calling myself) and find out four months later?? Synthroid would be what my future orders would be filled with.

I am on a specialty prescription for the treatment of MS. Our insurance requires (much to my dismay) that we use Express Scripts. Due to the nature of the medication I must have this filled through Accredo Pharmacy - which is the specialty pharmacy of Express Scripts. I spent 3 long months trying to get the initial fill on the medication. Today I received a call from Accredo stating that it is time for my refill. (Please remember that THEY called me!) I verified all information with them only to be told that I can no longer use Accredo to fill my prescription. Seriously?????? I am required to use Express Scripts but I can't get my medication from Accredo because Express Scripts is rejecting the claim?!?!?!?!?

I called and spoke with an express scripts representative regarding a device I was considering using but had heard from my OB that it was hard to find. I was thrilled to find out that Express Scripts had it in stock and all I would have to do is fill out a form and have my doctor fax it in. Two weeks later I was supposed to get it in the mail, however; it never arrived.

Express Scripts refuses to fill out my prescription even after my doctor sent them prescription and refill requests. This is happening every time! The mail order is useless unless I get a 90-day supply and for every 90-day supply, they now need prior authorization. My doctor sent a fresh prescription but that would not suffice. They have to fill out another form! And every 5 months, I have to go through the torture. One rep says it is possible. Another rep says it is not possible. Patients are misinformed! Doctors are misinformed and Express Scripts won't help at all. I am going back and forth between my doctor and Express Scripts. They suck!!!

I have asthma that is allergy induced. This spring/summer has been awful. Express Scripts has had my inhaler Rx for three weeks. It was sent electronically. The directions and everything are clear yet no one can tell me why it hasn't shipped yet and why from yesterday to today the shipping date was pushed back a week. I will end up in the hospital yet again due to this lack of patient concern. Seems like all they want is money and their quality is nothing. Local pharmacies should be able to match their prices so people can get their medications without waiting for these fools.

Talk about patient abuse!! I filled my prescription twice at Walmart and was happy with it - had it moved to Express Scripts and end up with an amount that is 36 times what I normally get!!! I doubt that I could use this much medication in 3 years let alone 3 months! They refuse to accept a return - If I had picked this up at a regular pharmacy there is NO WAY I would have accepted this amount of product or the charges - almost $500.00! Express Scripts has my card on file and apparently feels it is their right to take money without my consent or ability to choose! They also had serious issues with filling previous prescriptions. I would rate this company as seriously incompetent and abusive to customers.

Why do we have to go thru this all the time? My husband takes around 20 different medications. One of them is the Fentanyl pain patches. Call the Dr.'s office, they call Medco. Medco says, "No, we didn't get anything." Call Dr again. Before we were told it takes 14 days to get a med - 7 days going out, 7 days coming back. Now I mail the Rx 1 month in advance and still don't get the Meds. You can call every day and customer service reps will tell you something different. Not only is time, but energy consuming having to deal with Medco - what a nightmare, and the thing is if you want to use local Pharmacy, they will only cover 3 refills. After that you will be charged full amount of med. It is so frustrating!

I have had problems repeatedly with them over the past 9 months, including failure to fill orders in a timely manner, failure to notify me when not meeting a shipment date, sending the wrong medicine, billing the wrong credit card (that belonged to my adult daughter that hasn't been on our insurance for over a year), failure to send necessary supplies for injectible meds, giving me false and conflicting information, literally wasting hours of my time trying to resolve issues. I can not emphasize enough the incompetence of this company. I have zero confidence in them which is really pathetic since I am forced to depend on them for my weekly medication and have experienced serious side effects and health complications from not having my medicine on time. I would give them zero stars if that were an option.

This is the second telephone pharmacy I have worked with that is associated with insurance. The first was Optum RX which was a bit of a hassle calling in and waiting, but the process was actually pretty turnkey and extremely efficient. Then I switched jobs and had to deal with Express Scripts. Every time I called to ask a question, I would get a different answer from the representative. After making follow-up calls to confirm what they told me, I found out that the original person I spoke to was misinformed or incorrect. They will not accept co-pay cards, secondary insurance, and multiple methods of payment, despite being told by some of the representatives that they would if I followed up with my benefit planner through my company or with the main insurance provider.

Dealing with es is like few other experiences I have had. Every time I call for my refill, they mail me a letter and fax my dr. to tell us they are changing the med to something I have taken before that doesn't work. Every time! They switch it to an otc. Then I do not get my medication for weeks-- we go back and forth on the phone day after day. They tell me they have to get a new Rx from the dr. that takes more time. I run out of the med - I have called many times to understand their process - forget about it. All they say is, "I am so sorry this happened." I ask for a manager and they say, "I am so sorry this happened." No resolution. I hang up the phone thinking these people have no idea what they are doing. No Idea.

I just received a letter telling me I HAVE TO JOIN OR ELSE I PAID FOR MY OWN MEDICINE. I do not want to join. This sounds like phoney business to me. I have my own pharmacy for 25 years I go to. The medicine that I have to get is important and cannot ever be late on getting. I do not want this service at all. I will paid out of my own pocket refused to deal with mail order non-sense and that's the final straw. This is robbery. I cannot be forced to do what I do not want to do business with this dumb company (who ever invented this). New Jersey needs to do something about this. I refused to give Express Script my business... and that is FINAL.

Takes too long to ship an order. My doctor refuses to fax prescription to them because requirement is too complicated. Looking for an alternative.

The shipping dates that are stated on their site are several days earlier than the shippers pick up date at facility date. The processing period is unacceptably and unreasonably long (no pharmacy takes two weeks to fulfill a simple order of common drugs). They should be called "you'll probably die waiting scripts".

I would argue that Express Scripts has made its processes too complicated for my doctors and myself, and definitely missing steps for themselves. I have ordered and reordered a prescription five times now:

I received a package in the mail earlier this year. Thought it was something I ordered off the internet, so I opened it. It was a bottle of prescription medication from Express Scripts. I called ES to as why I got the medication. I was told my doctor sent them a prescription and they had to fill it. The prescription was filled with generic and I do take this prescription, however it has to be brand. I explained this to the rep and they credited my account for the charges. I asked them to cancel in future orders, that I obtain my medications through a local pharmacy.