Express Scripts Reviews

They said it would be faxed over the to correct division and that I would be hearing from them. I heard nothing from them all day Thursday or Friday. Today, in the mail, I received two letters, both dated 7/25/12, asking me to call them. Now, these letter were not date stamped until 8/1/12 - a full week later. I called them again today and they stated that they had the wrong phone number for me. I had them recite the number and it was correct. It seems like they will tell you anything to make it seem like it's your fault for their poor service. In the meantime, I contacted Walgreens specialty pharmacy on Friday evening. I received a phone call from them this morning (Monday) and I will have my medicines tomorrow.

3 years ago, I stopped using Medco pharmacy because of a screw up with filling insulin prescription and sending it. It took 6 weeks for delivery and on the meantime, I was given 2 vials of medicine at the graciousness of my doctor and running out. I was in tears and very livid, my boss at work called to ask what the expected arrival date would be and what to do about days until then for insulin. I cannot very well do without it and no, I won"t be fine!

I want my Lantus 3-month supply and Novalog 3-month supply to be filled and shipped out immediately! Before the medicine arrives, the co-pays will be paid off, Friday, August 3, 2012. These people don't care, don't understand and are very cold and impersonal. All I kept getting was "It's our policy." Is it Medco's policy to let people die waiting for their medicine?

1) My mom had a Prescription Benefit Card that lowered the cost of her med from $150 to $10 and another to lower a different med from $75 to $5. This is huge because my mom is on a fixed income. Her insurance company forced her to go through this pharmacy and they will not honor the prescription benefit card for the medications.

2) A med was cancelled from her list and they won't remove it (even though it still had 1 more refill); they refilled the med and charged her $75 fee. They would not return it and forced her to pay it.

3) Other times, I have placed an order online, paid the bill online, had the confirmation number and they would not refill because they were "waiting for payment," but no one called or emailed to that effect. This caused her to have to go through the local pharmacy for a temporary supply of medications (that her insurance company would not cover) because Medco couldn't get the order processed in under two weeks. That "issue" that they caused cost my mom over $200.

Any time I have called, they are very rude and not willing to help. I hate having to deal with this company - my mom is forced to deal with them (although not for long, we are switching insurance companies (thank God) and won't have to deal with them again! I would strongly recommend that you not use Medco Pharmacy for any of your needs - they not only charge you more, but their fiasc's end up costing you additional unplanned money.

There has been no help and they are not willing to work with me on any of these issues. Since the insurance company requires that we work with them - we have no options unless we pay 100% out of pocket, since a majority of my mother's medicines are name brand (hence the pharmacy cards the companies provide for use with insurance), we are stuck!

When I went to pick it up, I was told that the cost was more than what is in our contract for sole source. They refused to honor the sole designation and cost. Here it is, the 27th of July, and we're still waiting for it. I called this afternoon to find out the status of the order. They informed me that the script expired the end of June so they need a new one to fill it. Why was it not explained to me a new script would be needed too before they could send out her refill? They call morning, noon, and night reminding when a new script is needed for cheaper medications, so they can rip us off but not one where they have to spend extra. Here is an incompetent company that wants to get bigger and merge with Medco. They are unable to handle their own business, let alone take on more responsibility. I have written to my representatives and will do everything in my power to stop this merger.

I went in person to the doctor's office and the nurse showed me the form; it's filled out completely! She told me that that their software doesn't let them in to change addresses. Yet, they blame the doctors on just about everything. This time, I know I was sent one box of 5 pens; I usually get 2. I am done. I want something done with this company. And the Healthcare Act won't make it better either; it's just going to get worse with this company once that takes effect.

A week ago, I was at the doctor's office clearing this up and asking them to send a renewal of the Novolog to Medco. Medco calls to confirm address and which type I want. Then this: "A letter has been sent out about this" is what my husband got. I am copying and pasting this to Governor Chris Christie's office and the NJ Board of Consumer Affairs because I have had IT.

I used to second guess myself until I found this site. Now, I know and have proof that I get two boxes in a 90-day supply and now they mess up and I will die from it if that doctor doesn't get a new Rx to them. This is a very dangerous scheme Medco is playing. You just don't jerk with people's lives like that and expect to come out of it untouched. The consequence will be I will be without insulin to eat with, thus won't be able to eat until whenever after July 29 when they feel like sending me my insulin!

So I asked why it mattered in that case that the doctor's signature was not clearly on one line or the other? The pharmacist hung up on me. Then, after more calls to them, I got them to allow me to fill the ** at a local pharmacy, but when I arrived to pick it up, Express Scripts would not cover it because the online order was still pending. So I called them again and finally got the Rx covered locally and the online order cancelled. Then three days later, they sent me an email saying that they had shipped the online order for **. I have now resolved this and will return the ** they shipped for a credit, but this will take another month. Clearly, they were quick to turn a profit by pushing me to buy a drug of their choice, but would have delayed indefinitely without ever contacting me to fill a drug that is necessary for a life-threatening condition.

Well, after his last doctor's visit, we over-nighted his prescriptions to Medco. Once the prescriptions had gotten there (verified through the post office, not Medco), I called to verify it through Medco. The representative informed me it would post the following day (a lie). It took 2 days for it to post to his account. In the meantime, we had actually found a local pharmacy that was able to fill the medications. So, we called Medco and asked them to fax over the appropriate information to the pharmacy, and they replied that it was no problem (a lie).

The local pharmacy then called and said that Medco refused to fax over information due to the medication type. That was understandable. So another phone call was made, and we asked when the medicine would be shipped, as it was posted online that it would be shipped 7 days after they had already received it (a lie). We were then informed to call back the following Monday and they would set it up to be shipped earlier than the date posted (a lie).

By this time, my partner's mom has been called to assist in taking care of him, as I have a full-time job and he needs around-the-clock assistance. The following Monday, Medco was called again. They stated that the order was still being processed, and they couldn't change the shipping date (a lie). So a little later in the week (today actually), I went into work and decided to check the status on my partner's order online again. To my surprise, the shipping date had changed to an even later date (a lie). This time, however, no phone call to Medco was needed, as they had called and for some mysterious reason, it went directly to voice mail. They stated there was a problem with the prescription that needed clarification.

Now, another phone call was made to Medco. The representative we spoke to had no clue as to what clarification was needed and said a Medco pharmacist would call us back in a few minutes (a lie). An hour later, we called back and in no time, connected to a Medco pharmacist. The pharmacist then started asking my partner what his ailments were (which were included on the Medco mail-order forms) and then asked what prescriptions were prescribed for which ailments. After the 20-minute long conversation of ailments and their corresponding medications were told to the pharmacist (even though they had the information on hand), the pharmacist made the decision to inform my partner that her pharmacy guidelines prohibited her from filling the medications (a lie) and that they would be shipping the prescriptions back to him. My partner then made sure that they had the correct address on file, and during that time, the pharmacist stated numerous times that she just didn't feel comfortable filling it.

Thank you oh so much, Medco, for your dubious assistance in making sure that my partner (heck, anyone for that matter) live a normal life and don't have to worry about his (their) local pharmacy not being able to assist him (them). You are the best, Medco (a lie).

They weren't going to even fill it because your computers were showing that you mailed me a 90 day supply when you in fact did not mail me a 90 day supply. Mandy at your office took care of that last week Thursday. "It says here you got a 30 day supply of 30 pills." I take 2 pills every morning, so, once again, no, that would be only a 15 day supply. "Oh! It looks like your insurance company says you can only have 30 per month. You would need a prior authorization in order to receive more than that." ‘Bangs head on desk’. We are now back to square one.

Nothing is accomplished. Nothing will be saved into her system. So, I say to her, "Yes! You have the prior authorization in your system. My doctor wrote you a letter." For the second time, she places me on hold. "Okay, it looks like the prior authorization we have here is only good until July 17. (Today is the 9th. By the way, I do not see what the problem is. But I let her keep talking.) It looks like this prior authorization was good from June 17-July 17." Okay, that doesn't make any sense. Why would they only authorize for 30 days? I've been on this medication for years. The information is not going to change over the course of a month. "I don't know, it just says that it's valid from June 17-July 17." She is lying. June 17 was a Sunday, who writes an authorization on a Sunday? Mr. Doctor doesn't even work on Fridays, let alone a Sunday?!

I also know for a fact that there are no pharmacists available at Express Scripts over the weekends, or at least that is what they are having their phone monkeys tell people. A long story short, if you can avoid doing business with them, avoid at all costs. I hate them. They are horrible and very unprofessional! The left hand doesn't know what the right hand is doing. You almost have to keep a notebook of the day and time you called, what number you dialed, who you spoke to and what was said. I'd like to point out that this is not my first time to the dog and pony show with these incompetent morons. This is just the one I chose to unleash on the internet. There are many, many, many more.

I contacted my primary care provider who told me that Express Scripts contacted them and said I had requested a new prescription for these medications. So, they did prescribe them. They stated that they have no way of knowing if the Express Script information is correct and assume that if Express Scripts says the request was made, the information is accurate. I again contacted Express Scripts and asked to speak to a manager. I spoke with Rick **. He told me that I put in a request to ask my physician for a renewal of the 3 prescriptions. I explained that I felt this was untrue. I asked for some evidence that I made this request. Mr. ** told me that he was not allowed to provide this information. I explained that I could go to my site at Express Scripts and view a list of prescriptions that were sent to me. I also explained that I am able to see which prescriptions need renewals. This information indicated that the 3 prescriptions sent to me on May 16 are listed as needing a new prescription. This would not be the case if I had asked that they renew the prescription.

When I asked Mr. ** why I could not see some evidence that I asked Express Scripts to contact my physician for prescription renewals, he told me that in order to get that information I would have to have my lawyer contact their lawyers. He suggested that I contact their legal department at 13900 Maryland Heights, MO 63043. He later called me to suggest that my lawyer make contact at this address: Legal Department, One Expressway, St. Louis, MO 63121. I do not feel I should have to contact a lawyer to see evidence that I requested that my physician renew these prescriptions. All prescriptions have been untouched. I want to return them and have my $130.00 refunded as I have no need for these medications. Again, they are taken either as needed or seasonally and I already have a sufficient supply for way more than a year. Express Scripts said they will allow returns.

3 months later and now with a supervisor, I was told "Oh, we now need to know the amount of each ingredient that makes up the compound!" Are you serious? And Express Scripts notified us or the pharmacy of that little gem. When? Oh wait, you never did notify us but rather just withheld payment? I'm really thinking the problem is sour graping, since our school district has gone with another plan. Gee, I wonder why? With ratings of 80% plus dissatisfied with service? Now, I will be sending a complaint to the atty-general - small amt of $30+ and a complaint with the Better Business Bureau. I'm just hoping others read this and stay away from ExpressScripts! They've got a racket going!

Well fast forward 3 years. Economy is bad, so I thought I would try them again with just one prescription. Of course, they did not work. I asked for my money back and offered to return the meds. This time, they didn't want the medications back, but told me that they would give me my $30 back. I had the Rx filled at my local pharmacy (and it works) and told Express Scripts that I would only use retail from now on. Then yesterday, I received a statement from Express Scripts in the mail showing a $30.00 credit on my account. I called them because they were supposed to credit my credit card. I talked to 3 different people all the way up to a head supervisor who said, "No one will give you your money back. You only got the courtesy credit from the pharmacist because he filled the prescription correctly."

I was furious! Why would I accept a courtesy credit if I was never going to use Express Scripts again! The supervisor even read off to me the notes that said that the client (me) was going to go retail for my prescriptions from now on. FYI, New York State stopped working with Express Scripts because of all the problems with the company. I am now going to contact my husband's insurance company rep through his employer. They need to know how inept and fraudulent they are.

I told them that I cannot afford this medication at this time as I need others that are more important and that on the same day they filled this, I picked it up at my local Target. Their response to me was that I should have called them. I then told them had I no idea how expensive this was going to be. I would not have purchased this medication. Their response was, “Why didn't you call us?” I told them I would have looked it up online before I ordered it and would have called my doctor to order the generic non-time released version for $10 for a 90-day supply. Bottom line: the customer service was rude and told me it was my fault. I will be calling my company’s benefit department on Monday and if not satisfied, I will be taking them to small claims court. This company has too many rules that change to suit them. Mind you, this is a medication that I just started taking and two days later realized that it was most likely going to be changing.

Needless to say, I was furious. I pay $611.00 a month for Blue Cross and Blue Shield of Florida and was a former state employee for over 30 years and had never had such a problem until the state of Florida switched its service of prescriptions from Caremark to Medco Health. I waited a few days, made the decision to stop the generic form of **, and then called Medco again to plead my case and spoke to another disgruntled employee who began to preach to me that it was my fault and that Medco claims no responsibility for my side effects, and that her company did not care about my complaints. After several heated moments, she told me that I was able to purchase brand name **; however, it would cost in excess of $200.00 for a 30-day supply. I was also told that I needed to seek my doctor’s permission and that my doctor had to specify that I can only receive brand name prescriptions. I went to the doctor and was able to get the script and verify that it was indeed the generic that gave me such significant side effects. Medco needs to be held accountable for its actions!

Medco ignored the discrepancy between what I, the customer, requested, and just blindly filled the order. I called fully expecting an apology and an offer for money back. Instead, they said that if they send the medication, then they cannot take it back and would not refund my money. They acknowledged I asked for three, and that they filled five, but blamed the doctor. I asked why, before filling the prescription which clearly did not match my request, they did not call. They said it was because it was automated and that the system automatically filled whatever the doctor sent.

I noted that their records clearly showed I was a new Express Scripts customer and had set up a new account, and they acknowledged this. The bottom line, though, is that per two levels of supervisors, I am liable for any mistake Medco's automated system makes in filling an order for medications to be delivered by mail. I noted to the supervisors that no one at Medco when I set up this account informed me that I would be liable for mistakes made by others. I noted that if I had obtained prescriptions from CVS or Walgreens, and walked up to the counter and found that they had filled five instead of three, CVS or Walgreens would taken the two erroneous prescriptions back and only charge me for three. The Medco supervisor agreed, but said that as a mail order company, Medco would not do this.

I was also not informed of this when I set up the account with Medco. Medco's policy takes advantage of the consumer and also opens up the potential for fraud - blindly filling prescriptions that were not asked for by a customer is not smart. The fact that they do not tell the consumer when he/she sets up the account of the significant financial liability that could occur is wrong. Looking at other complaints on this site, it is clear Medco does not care about their reputation or the fact that they are, in effect, stealing money from the customer.

I informed the CSR of all this and that I was very unhappy with the fact that they lost my payment, but that it had cleared the bank and I was responsible for proving this. The CSR asked me to hold and they "researched it" and found one check, but asked me to send a copy of the other canceled missing check and to check back after 2 days if I hadn't heard from them because they were supposed to keep looking. I did not request the canceled check copy. I called back after 2 days to find that they had found my missing payment and applied it to my account. In the process, I was still missing the prescriptions that I had mailed in. They suggested I ask our doctor to call another one in.

One script was an additional med that requires a hard copy mailed in and my daughter was almost out of meds. I told them they better begin looking for the prescriptions and that when they find them (yes, they did), they were to expedite them to us at no charge. Last but not the least, my scripts were sent regular mail and 3 days later on my daughter's script, they called me to get payment! None of that is what I call expedited. In the past, it has taken them at least 2 weeks to process orders and send them. When I was using Medco, I get my scripts in less than a week. As soon as I can find a way to avoid using Express Scripts, I will. They are terrible!

Now, for some reason, they have a hold on my account; but no one knows why there's a hold on my account. It's from 3 months ago? They're asking me if I know why they put a hold on my account? How would I know if they don't know. They then informed me that anything over $100 needs to be paid upfront. Never have I heard that from anyone there. Never. I've always said, "Please send it with a bill." And there were no issues. So again, I'm out of medication, and I've been on the phone with them for 40 minutes so far. And nothing is taken care of. I will not use Medco again and certainly would never suggest it to anyone.

Well, fast forward to 3 years: the economy is bad, so I thought I would try them again with just one prescription. Of course, they did not work. I asked for my money back and offered to return the meds. This time they didn't want the medications back, but told me that they would give me my $30 back. I had the RX filled at my local pharmacy (and it works) and told Express Scripts that I would only use retail from now on. Then yesterday, I received a statement from Express Scripts in the mail showing a $30.00 credit on my account. I called them because they were supposed to credit my credit card.

I talked to 3 different people all the way up to a head supervisor who said, "No one will give you your money back. You only got the 'courtesy credit' from the pharmacist because he filled the prescription correctly." I was furious! Why would I accept a "courtesy credit" if I was never going to use Express Scripts again! The supervisor even read off to me the notes that said that the client (me) was going to go retail for my RXs from now on.

For your information, New York State stopped working with Express Scripts because of all the problems with the company. Fraud allegations (Pennsylvania Attorney General Corbett Announces Multi-State Settlement With Express Scripts. Harrisburg, Pa., May 27. **. 2008-05-27):

On August 4, 2004, New York State Attorney General Eliot Spitzer filed a lawsuit against Express Scripts alleging that the company had kept tens of millions of dollars in drug rebates owed to the state. The suit was filed in the state Supreme Court in Albany County. The lawsuit further claimed that Express Scripts had overstated the cost benefits of switching to certain preferred medications. In 2008 the company settled the lawsuit, agreeing to pay $9.3 million to Pennsylvania and 28 other states to resolve claims of deceptive business practices. As part of the settlement, the company also agreed to change its business practices and pay up to $200,000 in reimbursement to patients.

I am now going to contact my husband's insurance company rep through his employer. They need to know how inept and fraudulent they are.

The next day, I received on my voice mail a second automated message, which was identical to that of the previous day, requesting that I call Medco to authorize a high-priced purchase. This was frustrating, because I expected it to be the $300 purchase of three inhalers, which I had authorized the previous day. When I finally got through to another representative, he informed me that the charge for three inhalers was $1600. I explained to him that this must be a mistake because the representative the day before told me that the inhalers were only slightly more than $100 each and that six inhalers were approximately $600. So how could three cost $1600? He then claimed that the representative the previous day must have thought I had already met my deductible when she quoted that price.

I replied to him "Then, what is the price for one inhaler?" His answer was that the inhaler's about $100. He then paused and said, "Oh, that doesn't make sense." I laughed, and he told me he would speak to his manager to figure out this error. Meanwhile, I had to leave for work, so I requested a call back. Unfortunately, the call back happened on Friday, April 6, 2012 while I was at work. My husband, Tim, answered the phone and was told that the price was over $1800. And knowing only that my son desperately needed this inhaler (His asthma had significantly worsened because of how long it took to get this order placed, and he was now unmedicated, using emergency nebulizers because of all the wheezing.), Tim authorized the purchase.

When I returned home from work on April 6, we immediately left for a vacation we had planned that weekend; and while on vacation, Tim informed me of the phone call. Because we were out of town, I was unable to call Medco until the following week. When I did call Medco to complain about this charge, the representative again attempted to convince me that this had something to do with my deductible. Again, I asked, "How much is one inhaler?" Again, the answer was just over $100. Indeed, that morning I searched the price of Asthmanex on the internet and found that the price range in most pharmacies is $120-130. At the Tigard Costco, the price is $113 for the Asthmanex that my son uses.

When I explained this to the representative, he said that he could not understand why we were charged nearly $2000 for three inhalers. He told me, as all the other representatives did, that he would speak with his supervisor. In response, I asked him to cancel the order if it exceeds $350. Shockingly, Medco did not resolve this issue. They had immediately charged us upon my husband's unwitting approval, despite my repeated efforts to address this price incongruity. They refused to refund our money when I told them to cancel the order. I have since called Medco. On April 24, 2012, I spoke with Vatra, who informed me that the price per unit of Asthmanex is $102.10.

When I complained about what I had been charged, she forwarded my call to her supervisor, Stephanie, who first attempted to explain the discrepancy based on our deductible. I told her that the inhalers are only $100 when paid out of pocket. She then told me that the price fluctuates daily. I told her that every time I have called, including when I first placed the order, I was informed that the price was around $100 per unit. She then told that it takes days to process an order, so if I placed it on a day when it was $100 per unit, the price may have increased even to $1000 per unit by the time they processed the order. I find this argument laughable, considering how rapidly Medco placed the order after my husband's ill-informed approval! This clearly appears to be an act of fraud and is a shocking pharmaceutical scam.

Not only have I been overcharged by approximately $1300, but my son's health has suffered as a result of Medco. He is unable to breath, to play, to study, or to sleep when the wheezing takes hold of him. I would like Medco to fully refund what they have overcharged me. Thank you for your assistance in this matter. Despite my numerous attempts to address this issue through the normal means with Medco, I have made no progress.

I called Express Scripts today and was informed by a pharmacist that this was true. They had reviewed the amount of medication my husband had received over the past year and feel it has been enough. I reminded them since the prescription is only for 30 days, he will run out of meds on May 25. This leaves 12 days plus the days it takes for them to process, which usually takes about 10 days. I asked them if they have the authority to change a physician's orders and she said yes. They don't know the patient nor his pain level. They also told me that we could get another prescription from the doctor and take it to the pharmacy. That's all well and good except it costs $50 more there. Nothing is ever resolved with this company. Unfortunately, this is the company that city employees have to use. Hate it, hate it!

So, I called them and was told to call my doctor and they would fill a short term of them until I receive my meds. Well, time passed and on Saturday, I had to recall them and speak to another rep, who didn't know anything about the mix up, but will place the order and ship overnight so I would receive it by Wednesday. I checked the site today which is Tuesday and it still says "not shipped". Another call was necessary to another supervisor and they don't know why it hasn't shipped, and will expedite it again.

I have had nothing but trouble with this company and of course have no way to stop using them, because the company my wife works for just uses them. What a joke. They are the worst mail-order pharmacy I have ever dealt with. Unfortunately, we have had to use them for years. I hope this letter helps others to decide that Medco is not a company that you want to trust your life with. Don't use them if you have a choice.

I am confident that had Medco pills been up to par, she would still be at home. If I could find a lab to test Medco's pills at a reasonable cost, I would have them tested. If I had the proof necessary, I would pursue criminal charges and have their executives experience the restrictions of freedom that my wife, and probably many other innocent people, must endure.

Then Medco phoned me, left a message that they were sending the medication on April 15. By May 15, it has not arrived so I purchased it prior to running out, about two weeks before. I have been paying $50 a week for the brand for seven tabs. Today, I received a package in the mail from Medco. You guessed it, it was the generic. The bottle was not secured, cap not sealed and the medication had a foul odor. I immediately phoned Medco to complain. I waited approximately 18 minutes until a rep spoke with me and told me I was responsible for the cost of the drug, even if I mailed it back. Imagine the implications? If this is their rule, they can send you a complete mistake, wrong drug, yet once it goes out, you, the consumer, are the responsible party! Imagine the problems with your credit card? They can do that, deliberately, and still make a profit.

I told her the drug was garbage! And I was not paying for it, that I needed the brand. She tried to blame my doctor, who sent me a script just this day that states, "brand necessary" that I could use at the pharmacy just in case I had a problem getting my medication. Then she back peddled and said, "We can send you the brand if you want (this made me annoyed) but you still have to pay for the one you received today." I said, "No thanks." One of the excuses they used for the delay in sending my meds in the first place was that, "They did not have my address!" I spoke with the pharmacists at CVS and she told me she had given them my address months ago. Also, they're always mailing me documents, etc. so I can't trust their word. I'm not going to deal with that nonsense. I do not want to deal with them, period. The customer service is in Texas. The meds are mailed out of Las Vegas and God knows who else is involved in this circus. It puts a bad taste in my mouth and the attitude and idea that I must receive my medication according to a deal that was made by my union is not for me.

All my meds must be kept at a temperature below 75 degrees and I know that it gets very hot in those delivery trucks. Judging from the stories I've read here, this is an outfit to avoid. Where is the accountability, consumer protection and, for such a delicate endeavor, medications? There is no way I'm putting those stinky pills into my body! This is a disgrace and should be addressed as soon as possible before someone loses their life. Finally, after my experience with them for the past year and reading all the responses here, it's obvious that the people involved in running this operation have absolutely no regard for the customer. They don't need our business.

When I called Express Scripts, they informed me this was beyond their control and I had to contact CVS to get this resolved. I did not understand as Express Scripts informed me they could see the CVS transaction in my file, but did nothing to do anything to inform me of the CVS action. I personally contacted CVS about this issue and the pharmacist informed me she had no idea how this happened. There was no record of the transaction in CVS’ computer nor did they have a current phone number for me. This is a who-shot-John issue. No one wants to assume responsibility of their actions, which leaves the customer, me, with no refills. The major pharmacies can pirate a past customer’s account at will with no recourse. I understand Express Scripts is a contractor to TRICARE in the matter and I would like to file a complaint to their contracting officer in this matter. I am sure this is not the first time this has happened. The system is broke in this type of matter.

When I called Medco health, they put the blame on my doctor. However, my problem is that I pay for the medication and before I'm billed and shipped something different than what I ordered, I should be given the option of whether or not I want to go ahead with the purchase. Had I gotten this notification, I could've prevented receiving medication we do not need. I'm very dissatisfied with the service. They said they'd made note of that from a customer service perspective, but they can't do anything to help me.

I thought this was America and we still had a choice. They penalize my wife's prescriptions for using name brand drugs. She cannot take many generic drugs without having a bad reaction. They have received a letter from her doctor stating that this is so, but they continue to apply penalties. She takes a medication called Byetta, which is a pre-filled insulin pen and it must be refrigerated.

When we questioned them about shipping for this drug, we were told that no dry ice or any other insulated packaging is used. The pen will be useless upon arrival, but they could not understand that. We will continue to use our local pharmacy despite their penalties. They are trying to force people to use their mail order service by constant phone calls and penalties. This practice can't be and should not be legal.

My sisters and I had made plans to visit my other sister in Florida on the 20th so they had already screwed things up but that is not the half of it. The first order, in which I needed the worse, now had the expected delivery date moved to the 24th, 12 days after they received them. I called a supervisor and talked to her. She told me to contact my doctor for a two-week supply. Well, I did but he would only give me a 9-day supply. Today, I got a call from the Medco supervisor and I asked her when I should expect my medication. Well, she told me that the pharmacy had it on hold and when they put meds on hold, they rarely ship. I am so pissed off. I have been on both of these meds for over 10 years and the Medco pharmacists took me off them. RIH, Medco.

Four days later, I began receiving unsolicited refills on drugs of which I was not out. The Express Scripts rep had never asked how many I had on hand of each drug, so Express Scripts had no idea what I needed. They just began shipping without my authorization. The next day my wife attempted to pick up my **at CVS and was told that I could not have the refill because I had been given a 90-day supply by Express Scripts. Thus, I went 4 days without my ** before the refill finally arrived from Express Scripts.

I then contacted Express Scripts and spent 45 minutes, talking to three representatives before finally reaching the person who had authority to stop my participation in their plan. I was assured that I was "un"-enrolled.

Last Monday, April 9th, I received four letters from Express Scripts stating that four prescriptions were currently being processed and prepared for order. I then called Paula ** of ABA Insurance and emailed her scanned copies of the letters. She then informed me on the 11th that the matter had been resolved and I would not be receiving any additional orders. When I arrived home that night, one of the orders (that I did not order) was in my mail. In addition, they had debited my account so not only did they not remove me from their system, they also kept my debit card number. I informed Paula of what had happened and we both realized the order had been in process.

Today, April 17th, there was a voicemail on my office system from an Express Scripts computer stating that the order placed on the 16th was in process. There was no phone number included for stopping the order. I am just beside myself with this company, but then I think that is their business model. Make it impossible to change to another supplier by controlling my medications. Well, I've had it. Express Scripts has cost the above mentioned entities thousands of dollars in lost time and production.

I tried asking Medco about this, condescending and somehow hung up on me. I can't wait to be rid of them. When I look for a job, the first criteria is "is Medco a supplier on your insurance, if so I will look elsewhere." Yes, I am that picky, Emergency Room RN.

Upon receipt of the medication on April 6, 2012, it was the generic version. I called Medco and got the runaround on filling another prescription. I then got online from the Medco site with a nurse, with online chat and got a response. The nurse could care less that I received the generic version of the medication. I was able to get another number from her that I was bounced from customer service rep to supervisor, to pharmacist, back to the service rep then supervisor. This cycle went on for two hours with no final solution. Bottom line: I have to keep the generic version sent to me as Medco will not take the medication back and if I wanted **, I would have to order a new prescription with it. So do the math; $90.00 for generic, plus $175.00 for ** so I am out of pocket $90.00.

The other issue - the customer service rep was willing to send out ** but the supervisor said she could not do that because my healthcare plan has been terminated effective April 6, 2012. The company, Colorado vNet, I worked for Closed on April 4, 2012 by our parent company Russound. With this said, our insurance has ended but they are not following laws which state I will receive medical insurance until April 30, 2012 as per my separation agreement with the company. At this stage I have no idea if I will receive a prescription of ** or not from Medco. My doctor is sending in a prescription to City Market Pharmacy and I will pay out of pocket to make sure I have the medication I need. I feel screwed over! Is this just the beginning of ObamaCare or a fraudulent healthcare company?

After filing for his pension from GM, he was told he had to use Medco for his medicines. He was seeing numerous doctors sending in different prescriptions. Two of his doctors told him to find another pharmacy to fill his scripts or find another doctor. They were tired of dealing with the incompetency of Medco and have had numerous problems with them in the past. He explained he must use Medco or pay full price at CVS (over $3,000 a month). His new doctors made numerous calls, snail mail and faxes to Medco, to no avail. Medco would call and tell him "his prescription could not be filled" or "Medco don't carry that brand of medicine". After numerous calls to supervisors and pharmacists at Medco, nothing would get resolved.

Medco sent his insulin in a pen and then would send him syringes to take this medication and would not send the proper pen tips for him to take his insulin. They were arrogant and rude on the phone with him and just plain ignorant to his complaints and appeals. Medco would call him and tell him his scripts were on their way and then send a letter out they couldn't be filled because doctors didn't fill out the form properly. My brother and I would even go to the doctor’s office and have them call Medco while we there and gave us a copy of the scripts to be filled. Medco would tell them all was good and then send out the letter of denial.

In July of 2011, my brother had a heart stress test done (doctor said there’s no problem with his heart) and a sleep apnea test and was told to use Seroquel sleep medicine, which Medco said they did not have. The doctor ordered a water pill for him to take, to counteract some other meds he was on and gave him some samples till Medco sent him his script. Medco denied his water pill script.

On August 20, 2011, we came home to find a package from Medco, Seroquel, the medication Medco claimed they did not carry. On August 22, 2011, we were going back to his doctor’s office to fight with Medco again about not filling his scripts. When my daughter went to wake him up that morning, he had passed away during the night; cause of death was ruled "congestive heart failure". Still to this date, no water pills were ever sent. Good job Medco, saving money for your company is better than saving lives, I guess.

To show how ignorant this company really is, Medco called my brother’s cell phone days after he passed away. When I told them he had passed, they told me they would "call back at a better time, when he was available". Medco, you are the scum of the earth. I hope you rot in hell for what you did! R.I.P. Red, you deserved better than this!

Two weeks later, I found a package in my bushes with both medicines. The box was wet with ants on it since it sat there for 4 days since Medco never notified me with a definite send date. Once the box was opened, I found both medicines with a bill for almost $200. I called the company and they ended up blaming the doctor for sending in the script for the unwanted med and basically said they can't do anything but would send paperwork for an appeal which will arrive in a week. I brought up the state of the package when found and they basically told me it is my fault since I knew it was coming, since they always call to let you know the medicine is being shipped.

I then told the associate I never received this call and she said all she can do about this is log a complaint on my behalf. Unfortunately, I am forced to use this company for medicines that are long term. I will be appealing this but I am positive this will get nowhere. The kicker is when I spoke to the first rep, I was told at this time we are required to prepay for orders over $100. How did I get to be so lucky that the one day it was ok to override their policy on shipment, my order was processed.

The whole time, I am fuming because I have to discuss personal information. Fortunately, it was in email and not in person. She said she'd get back to me on that after contacting Medco. She then told me another story! "We restrict that drug for safety reasons per the manufacturer's recommendations". I said, "Well if that's the case, then why would the manufacturer recommend a daily dose?". No answer. Clearly, Medco was lying to her. I then advised her to go on Lilly's website, they are the makers of **. It says right there in black and white that ** 5mg taken daily is indicated for BPH. Conversely for the treatment of ED alone, they recommend 2.5.

After a week and a half of haggling with my benefits person and Medco, now we have to plead with our very busy doctor to take the time to fill out yet another form and then fax it to this special admin appeal number! There is still no guarantee that he'll get the Rx. I hope and pray that she uses the secret magic code they require. What part of enlarged prostate do they not understand? Since when is a pharmacy benefit plan allowed to hold physicians, patients and prescriptions hostage with such draconian measures?

Let’s go forward to my next refill. My doctor authorized it to be filled on 22nd. Their website showed it would ship on that day. On 23rd, I got on the website and the shipping date had been changed to the 27th. I was furious, as this shipping date would force me to do without, if they don't come in a couple days after shipping. I called and the lady I spoke to was a "Pharmacist" and told me the 27th was still in the "Time Frame" for proper shipping. A day later, I checked website and the shipping date had been moved back another day, to the 28th. You tell me that they care about the people and I'll call you a liar. This company is pathetic. And what about the fact that medicines are not supposed to be in environment above 80 degrees. You know how hot it gets in my mailbox in Texas during the summer. If there are any folks out there putting together a class action lawsuit against these **, I want to get in on it.

How can an insurance company dictate a dosing regimen and override a doctor's instructions? This makes absolutely no sense. The cost to the company for the meds would be the same if the treatments went for 9 months versus 9 weeks. Due to this unreasonable position being taken by Medco, they are basically refusing to make their commitment to pay based on an arbitrary set of standards that are in contradiction to the prescribing physician's instructions.

Everyone is complaining about Medco, the pharmacist, nurses and doctors. Can't anything be done about these unreasonable practices? An insurance company should not be allowed to override a physician's treatment. It is causing unnecessary suffering for the patients and a significant distraction for the physicians from focusing on the patient. Medco is the only company where I have experienced this arrogance and unreasonable business practices for prescription drugs.

I explained to them that he was two days shy of running out and they said that they had been trying to get a hold of the doctor. I called the doctor back and had the nurse on the phone in two minutes and explained to them what was going on. The doctor's nurse said she had not received any calls or faxes. I called Medco back and asked what info they had on the doctor (phone numbers, address, etc.)? They had been faxing and calling the wrong doctor! I explained to them, "My son is out of meds!" They told me that they would approve for a week's worth of medicine at my local pharmacy at no charge until this gets figured out! I called the pharmacy the next day and there is no approval for it! I called Medco back and they told me the computer was having problems and I could pay for it and I could send the receipt in with a copy of my insurance and a letter explaining the reason for the refund!

I agreed to do this and picked up my sons medicine that I paid out of my pocket for. I waited five days and my gut told me to call and check. I called and Medco said that the medicine again was still in the processing stage! I was out of mind! After all this and we are still no farther in this process. They said they were still trying to get a hold of the doctor and they gave me the wrong doctor's name again! I had told them again that they had the wrong doctor's info! I asked for a supervisor and they gave me to a case manager by the names of Leon and Marcus! I told them my whole story and they again approved for me to pick up a week's worth of medicine at my local pharmacy at no charge.

Again, I called the pharmacy and they have no approval! This time Medco tells me that they can not approve the medicine because my insurance plan only will approve for two refills and I have to go to mail order! Really? It is a vicious circle! They told me again to pay for the medicine and to send in the information to get a refund! How can I trust a company to refund my money when they can not even receive, keep or get the right information. I left a message to Leon, the case manager, to call me back and I have yet to get a call back! I wished that our insurance company would have left things alone! We are supposed to save money doing it this way but so far it has cost me much more in the long run!

I have taken the day off to go down to my doctor's offices and get the nurse on the phone with Medco and get handwritten scripts to get this resolved. I will be contacting my employer and the Insurance Commissioner in regards to this issue! I have dealt with many companies but have never dealt with such an inconsiderate, chaotic and incompetent company as Medco. It makes you wonder if they are doing this on purpose to keep from paying claims!

I received the medicine on 2/14/12 and immediately called Medco. They said they would review the telephone calls and send me a return envelope, which they did. I returned the medicine immediately. I've not heard anything else and thought the matter was taken care of. On 3/19/2012, I tried to refill another prescription and was told that I needed to pay my previous balance first. When I called Medco to explain, I was told that when I called in the prescription, I agreed to pay for the meds. I told the CSR that it was utterly ridiculous that I would agree to return the meds and still pay for them and asked for his supervisor.

I spoke with the supervisor and explained that I was not told that I would have to pay whether I returned the meds or not. After reviewing the phone calls, he had me speak with a pharmacist who said that they would review the calls further and that would take about a week. I told him that I needed another prescription filled now, and he said there was nothing he could do and for me to get it locally.

I have not had all my medications at one time consistently in the past 6 months which contributed to my health decline and hospital admission where I needed two blood transfusions 4 months ago. The side effects from not taking dosages consistently range from convulsions to heart arrhythmia to psychotic episodes. If this is not criminal, then we do live in a third world country and not America. Spitzer was the only AG with guts to go after these corporate criminals. I spent 45 minutes today on the phone with 3 people who had no clue 3/16/12 at express scripts. Finally a woman said that 3 of my medications would be shipped express. I heard that 3 weeks ago.

I will certainly join a class action suit in PA. Many drug patents expire this year, leaving a wide margin of pharmaceutical companies focusing on the bottom line rather than the customers' health or at best, to prolong your life until you can sue or end up in the hospital from the side effects of not getting it consistently. Physicians also may lose a valuable perk offered as a result of patents expiring including vacations, pads of paper, pens and free teaser samples to get you hooked. Unfortunately, this may strand a lot of us who survive on these medications in the dust, literally.

In closing, there is no information safe at express scripts. The IT department is simply not equipped to place your health records safely anywhere automated, hell, the truth is, I don't think everyone is connected at the same time to a computer. I challenge you to get a friend or relative to act like you and call Express Scripts to access your info. It's fairly easy.

What kind of coverage is this? We have to pay more because it was not on the plan, why wouldn't I get a phone call telling me that it was not on the plan? This is a waste of money I don't have. I want Medco to take back the inhalers until I'm ready for them and they won't. If I was to take all these inhalers in 1 year, I will be dead, one inhaler has 200 puffs and the other has 160 puffs. Only 2 times a day is required. Thank You.

They lost one of my daughter's prescriptions and lied to me about it. I do not like dishonesty. When I called to have her rescue inhaler prescription filled, they claimed they never got it. They even said they looked at the scanned copy of the prescription and it was not on the sheet I had mailed in. The problem with this is that there were 2 prescriptions on one printout from Brenner Children's Center. I even contacted the doctor to confirm that I was not mistaken. They claimed there was only one.

How can you have 2 prescriptions on one piece of paper and only receive one? If I can't trust your company to take care of my family, I can't trust your company. After reading the horror stories of so many others, how are they still in business? Their business practices are very unethical. I wish I could figure out how they are still around.

My doctor sent the prescription order to Caremart. Friday came and no meds yet. I called Caremart and informed Medco is it. I called Medco and told no. I called them again and talked to a supervisor who stated it was straightened out...that there's no problem. I was told to call my doctor to get a 7-day supply and they will mail the remaining 83 pills. I was told I never should have provided the first 3 numbers on my card and they cannot find anyone based on last names. I asked how was a person to know if they were never told this.

I talked to a supervisor twice on this same issue. I told them to train their Medco employees properly. I went to Kroger pharmacy window, who said they cannot fill prescription for 83 pills that I never received. I called Medco who said the pharmacy should have called them. Meanwhile, I got a call from my doctor's office who said never Medco or Caremart was my provider, but they already received and paid for one mail order from Medco for Provigil.

I received numerous calls from Medco (Linda whose phone number appears as an overseas call on cellphone). The first call told it was resolved based on the reassurance from a Medco supervisor. To this day I have not yet received the 83 pills Medco promised 3 days ago. No one should endure this. I work with Wounded Soldiers and they would be going through this nightmare coming off of antidepressants - how about the elderly? I was to file a lawsuit for the time wasted, the lack of receipt of meds and the stress.

But what their "patient advocate" told me to do was fill a one-month amount and then return one week later to ask for 90 days. I had to discuss this at length with her and then with a supervisor, because although they were telling me to do this, they were unwilling to put in the notes that I would be able to pick up a 90-day amount one week after the 30-day amount. They kept saying "We're noting that you can get a 90-day amount due to travel," and I kept pointing out the short time between the 30 and 90 fills and that it has been my experience with Express Scripts that you cannot refill that soon.

Finally, after my 10th insistence that she answer the question, the supervisor admitted that if I did as they were instructing and fill for 30 days at the end of March, I would not be able to go back for the 90 days before leaving on my trip. So instead of the already egregious practice of making me purposely run out of meds for 11 days, they instead would have had me run out for over 70. It seems like that was their goal--to save the company three months of meds and in turn risk my health.

If I did as instructed by the "patient advocate," I would return the day before my trip (Easter Sunday) to find Express Scripts would deny further refills and I would leave for my 3-month trip with two weeks of medication. As a physician, I am horrified by the lack of professionalism. The leaders of this company should be ashamed.

I have a long documented history of asthma and COPD and almost immediately after taking Lipitor at bedtime (approximately 1 hour later), I began wheezing, my breathing was labored and I had shortness of breath. I was using my albuterol inhaler every two hours just to get air into my lungs. This went on every evening and throughout the day after taking the medication. On February 9th, I emailed my doctor telling him I was having problems. No response, so I quit taking the 40mg of Lipitor on my own, but it was too late. On February 12, 2012 at 9:30PM, I couldn't breathe and my wife tried to drive me to the emergency room 15 miles away. We made it a few blocks and she had to call 911, the EMT revived me in the ambulance on the way to the hospital. I was released from the hospital on February 14, 2012 with "stop taking atorvastatin (Lipitor) 40mg oral tablet" listed on my discharge instructions.

I now have a constant tingling feeling in my fingers, feet and toes. I believe I had a very serious allergic reaction to the atorvastatin (generic Lipitor) prescribed to me and should have been warned about this and other severe side effects.

A little more than a month ago, Medco incorrectly filled an Rx with the generic. I didn't notice until I opened the bottle several weeks later. By which time, I was no longer insured by Medco. After running me and my doctor around on the telephone for more than an hour on more than six different calls, Medco finally informed me that they would not do anything about it. So Medco saves. The local social services dept gets a three-month supply of a generic I can't use and I wasted a huge amount of time. Medco's explanation is that the MD failed to DAW the Rx. The MD is furious because the Rx forms sent by Medco had brand names or generic names at the top, according to what I take, so she finds their forms misleading. Who would think to DAW a set of forms that have been correctly pre-written for brand names or generics?

As far as I'm concerned, Medco is among the lowest of the bottom feeders. They exploit the distances and time involved in required mail-order Rx to force medication changes that are to the benefit of their bottom line, not their patients. Did I call us patients? The correct name is profit centers.

A few days later I received a phone call that was a recorded message asking me if I wanted them to continue requesting the medications as my MD has refused to fill the scripts. I push the no option for them to stop contacting my MD. I also followed up with a phone call on 2/8/12 and spoke with a "John" from the pharmacy reporting I no longer want the medications filled. My MD reports they continued to get requests every week- 2/9, and another on 2/13, and on 2/18 and was finally signed off by Dr. ** on 2/20. I never spoke with MD again. No reason to. I had cancelled the request back on 2/8/12. On 2/28/12 I received the medications. Express scripts claims they see no such request. They had no explanation how it never was cancelled.

I refuse to pay for medications that were cancelled. How many times are they allowed to contact an MD to request medications? If they admit they have a phone message they send out to clients, why are they not responsible for the answer the member gives to stop requesting medications? They show no record of my canceling the medication request, yet I know I did. So?

Please contact my MD. Dr. ** asked to speak with Gloria and she will tell you they initially refused to fill RX. But when they were continually badgering my MD, he finally had the RX filled not remembering I asked them not to fill. What about their records? Why do they show no record of my contacts? I will not pay when I know these medications requests were cancelled. I will not deal with this company again!

I was even told at one time that there was a special password required to access my account but now found out I was deliberately misled so I would go away. I discovered this when my ex-wife again accessed my account and changed things, a couple of weeks ago. And still I get the runaround about this issue.

On February 6, I was quoted by Medco customer service $73.26 for a Medco 90-day mail order supply of sulfacetamide sodium-sulfur 5-10% wash--an acne skin wash for my son.

But then I noticed Medco billed my credit card on my Medco online account $182.49, so I immediately called Medco. They said the MD prescription called for a one-month supply with 2 refills (90 days). So Medco charges me their "full retail 30-day pharmacy price of $182.49 and intend to bill my credit card $182.49 for each additional refill. This is the same exact generic wash that I was quoted $73.26 (90-day mail order supply) by Medco before I requested the MD to submit a mail order 90-day prescription to Medco.

I called the MD, who was stunned. She called Medco to say it was a mistake and wanted the prescription changed to a 90-day mail order. The Medco rep refused to comply and instead stated the price is correct based on my insurance. The Medco rep brought up the topic of deductible blah blah blah-- irrelevant to the issue--in an attempt to confuse the MD about my plan. The Medco rep told the MD that my price is $182.49 for each refill and $547.47 for the total. Medco refused to acknowledge the MD disclosure of an error or my eligibility for the 90-day mail order price.

I told the MD what's going on, and she's upset. She took an hour and documented her error in a letter to Medco, describing her multiple failed attempts to get Medco to change the prescription from a 30-day + 2 refills to 90-day mail order. She copied mine on the e-mail.

I have the UPS Box containing the medication, unopened, with the original UPS label and tape; and I told Medco I was rejecting and returning it. The Medco rep abruptly said they will not accept the returned UPS package and that my terms hold me responsible for the full charge. My recommendation: Immediately remove your credit card or bank information from their website

Cancel your credit card number. If they do not let you do that, get a different card number. You pay for any mistakes by Medco, Medco pharmacist, or MD. And they basically say "Screw your member." when you try to make your case, even when an MD admitted the error.

Now I know why there are 100's of customer complaints on this board, with more mounting each day. Medco Customer Service staff lie. They lie. They are trained to deceive MDs, and their terms are set up to stiff patients major money for errors caused by MDs and Medco. It just seems so fraudulent. How do they continue to get away with this?

Think about it. All that I and the MD are asking Medco to do is honor the 90-day mail order price of $73.26 for the same exact medication. They still make money. A bunch of arrogant, greedy, bastards. Just sickening that they screw a lot of ill people much worse off than us who depend on their medication to survive. And they get away with it.

Medco knew this from the start. They informed me that they were starting the prescription at the later starting period, which made sense, but they never said they were going to charge me in full for giving me less after I already paid my retail pharmacy! That is Medco (theft) point #1. Now onto Medco (theft) point #2: In the beginning, I informed them that it was less expensive at my retail pharmacy, but they ignored me, and I didn't have a choice anyway. 6 months ago, I received a letter from Medco stating that they had miscalculated, and that refunds were being processed. I am still waiting for that refund. And, they have ignored 3 letters regarding the same. Further, I have appealed 3 times to Oxford, by the way, based on this since this entire premise was based on Medco being less expensive, or so they said, (hmmm) and that was a lie and that should be basis for an appeal.

And, one more thing, to all the Medco defenders: please comment on the first ignored refund/miscalculation/subsequent ignored refund, and this link which shows that Medco has indeed been involved in criminal activity! I would love to hear what you all have to say now! Federal and State Litigation Jan 2011! **

Where is my refund? How long does this take? It has been 6 months! And further, last year, they charged in full for a 90 prescription when they first forced me onto the plan, but I had already filled part of that prescription at my local pharmacy. Thus, I had paid my pharmacy already. Medco sent me less pills - okay, that was correct, but charged me in full for 90 days! And to this day has insisted that they are correct in doing so! And to "George" the Medco defender, please do defend this; I would love to hear it.

Duh! They say they are going to send me to collections. What? Try to send me to collections and find out what happens. It won't be pretty. Express Scripts customer service ** also. The people are so rude. They need to take some classes. Either I get my account credited or Express Scripts is going to have an issue on their hands.

A customer service person talked to a supervisor and directed me to a pharmacist. The pharmacist said to resolve the problem, was to have my doctor reorder because their system cancelled the order as a duplicate. I followed her instructions. My doctor followed instructions and no medication again. I received an automated call saying 'unable to release medication, and an email stating they needed a new prescription from my doctor because they could not understand the script.

My doctor called again to attempt to reason with the staff at Medco. My doctor was kind enough to give me a few samples, because I was totally out of medication. I received a call today, 2/23/2012, stating that they have not been contacted by my doctor. I have been cutting my dosages by half to make the needed medicine go longer. Please help me! I can't deal with this situation any longer.

I called again today, only to find out that the order still had not been re-submitted and that it would take another 3 to 5 days to send out. They sent the original medication to **; however, they have my correct address on file. This happened about 3 or 4 months ago as well. When I asked them why this is the only medication that seems to get lost, they stated they didn't know. They told me to have my doctor call the local pharmacy to request a 10-day supply, and they would notify the pharmacy to override the request.

When I went to pick up the medication today, the pharmacy informed me that the insurance company would not accept, because Express Scripts billed me for the 90-day supply that I did not receive. I called Express Scripts and was then told I had to have my doctor call them. I have called them about 6 times over the past couple of days and spoken to supervisors and managers, and no one was willing to help. They kept saying there was nothing they can do and you have to wait for the order to process.

Today, I spoke with Yolanda, and she stated she would try and expedite the order. I am not too optimistic, as that is what I was told by the agent I spoke with yesterday as well. I spent over an hour on the phone today. They left messages on your phone, stating "your order has shipped." And then a couple of days later, another message stated "your order is processing," then you get another message stating that "your order was delayed." They really need to find out the correct status of the medications prior to leaving a message.

I can't imagine if they have my correct billing address on file, which they confirm at the beginning of each phone call, how they can ship the medication to the wrong address twice. Then when I asked them to credit me back for the missing medication, they gave me a hard time and told me that the refill cannot be added back to the prescription. If no error occurred on my part, why should I be charged with a refill and have to pay. They are the worst company to business with, and I have been a manager in Customer Service for almost 30 years.

I'm really shocked to see all these issues here on this site. I'm a CSR who will take all the time I need to explain to you, or a doctor's office, no matter if it takes me an hour to do so, but this is me. It hurts me to see all these issues out there. Please call us, so we can help you. If you're still not happy, ask for our president's (of company) address or phone number. Keep in mind, all calls can be pulled, and are recorded. This is for your protection and ours, because threatening callers can be blocked from calling us in the future, and you will have to have your HR department call for you.

If you ever call and a CSR or a supervisor is rude, ask for a manager. That is your right. No company will ever be perfect but also a doctor office can also call in Rx to Medco. They cannot call fax or prescribe narcotics and for controlled meds that varies each state. Also we are open 24/7 except thanksgiving and Christmas. And to fill 90 days, the doc must write for 90 day-supply. We can't take refills and make it 90 days. Also keep me in mind we can't change your plan. If medications are not on formulary, we can get you some medication names that are. Also to the girl earlier saying she is worried about quality of medication, call and speak to a rph medco, get meds just like your drug store through manufacturer and there are some generic that we won't dispense were retail will because they are not AB regulated. Meaning, exactly like the brand. We the CSR get screamed at a lot and keep in mind, we are answering your call to help you so take a deep breath before you get us on the phone so we can help you. Of course, this is not my real name. I have 300 awards and this is from people like you who have written letter or called and spoke to a sup about how great and nice I was and helped you. I work much better when I'm not being called abusive names or getting screamed at. Screaming will not help you nor me.

They continue to provide disappointing service. Their robot calls you with information that is not clear, at all hours. I'm so tired talking to an automated voice that knows nothing. My one prescription had one refill left, the bottle said. Now I find out it has not one refill for three months, but one refill for one month. So now I have to go through the long process of calling my doctor, having them fax the new prescription in, and how do I know it will be received or I will spend weeks bugging them about it? Why shouldn't I move my prescriptions to Target or Vons and get the $25 bonus? They can call the doctor and get a refill, rather than make the poor (usually sick!) customer do all these. There is no service going on at Express Scripts. I do not fault the staff when you do talk to a person--it is the people in charge of policy and patient care that need to get a clue before everyone vanishes to alternate pharmacies.

This has never been an issue before. They said that BCBSNC had done this (prepay). We found out they didn't, but as of Friday, BCBSBNC was going to discontinue contract with Medco after 4/1/2012. I don't think this is a coincidence. I called Medco back and offered to prepay with a check or money order first and then once they received the payment, they could ship my meds. This was not an option either? I told them I didn't have a credit card and I was not giving my debit card over the phone especially since they would no longer be servicing my RX refills after April. They didn't mention that either. I cancelled the RX, called the neurologist's office and I will be paying $80 for the next 2 months and on the third month, have to pay $95 for my son's RX. Looks like I am caught in the middle of BCBSNC and Medco. I will also be talking to the insurance commission of NC tomorrow.

Since the state of Florida switch to this company, I have numerous calls with many different stories from each person. In 10 years with a competitive provider, I had no issues at all. My file is wrong and this has turned into nightmare. Since when does a company prescribe medication? I am furious I see nothing but a problem with this company.

They actually lied to her, saying they just received a fax a day ago. She went ahead and made the order once again! Now, I am less than a week from running out of HIV medicine, and I am sure at the earliest it will be shipped is Monday, so I am going to have to go to my local pharmacy, and get an override from my insurance company, just so I can have enough medicine to get by, until my prescription finally arrives. Express Scripts is incompetent, and I seriously wonder how many deaths they have been responsible for, because they don't seem to care at all if people get lifesaving medication. I really have no clue how their employees sleep at night, working for such a dirty company!

Because my company contracts through Medco, I can't use my local pharmacy, where I was happy getting my prescriptions for years, without paying through the nose. My alternative is to use a mail away company that will change orders from what they confirm with me over the phone and then not tell me about it; to a company that doesn't interact with a doctor directly but only through a computer system; a company that frankly doesn't care when you call their customer service line; and a company that has customer service representatives that half the time can barely speak English.

As a type 1 diabetic, I can't wait around for days not hearing about the status of my prescriptions. I need them, without screw up. If the prescription does get screwed up, I need to know.

Once they sent me too many tester strips. I made the mistake of letting them know it was too many and that they could send me less. Now, I can't even get the right amount. The amount that they allot me for insulin is never right. The wait time is forever. They don't tell you when they run out of refills.

It's never easy having any chronic conditions and needing to deal with an insurance provider. But Medco is by far the worst I've ever had to deal with. I am not a person that usually complains and I'm a VP at a large bank, so I'd like to think I'm not a complete moron.

It's the worst web site ever! I just spent two hours trying to get in. That doesn't include the time I spent on the phone. Did anybody think to list on the site to drop the first three characters of your member ID or does everybody have to go through this?! Oh, yeah, if you put in your SS#, it puts you through a little dance - nice touch! It doesn't matter; I still didn't get in and my order won't be delivered for another week for a total of three weeks and this is best case. I still can't get into the website.

When I checked today the estimated shipping date was gone and now they aren't sure when they can/will ship. I am retired and on maintenance medications and I guess they just want us all to die. I can't wait to order my heart medications. Their service is awful and their customer service reps outright lie or just don't know anything when you call them. Even though they give you an estimated shipping date you never get them. Since my insurance changed to Medco on 1/1/12 I have no choice but to deal with them. Last year I had Caremark and never ever had one problem with them or their shipping and customer service. There is a controlling regulator in every state that governs these people and I am filing a complaint about every medication I have had filled since 1/1/12. I have had problems with every one of the scripts.

On February 8th, I received an email from Medco saying some of the medications were shipping out that day but since they give you new prescription numbers that are not yet in Don's list of medications, I still did not know what had been shipped. On February 9th, I had a message on my cell phone saying one of the medications which he had a reference number for, would not be shipped until February 14 which is now 3 weeks later! I called Medco again and asked the representative what medication was not going to be shipped out until February 14th and was told, "I can not tell you please refer to the reference number on your voice mail!" Reference numbers are not shown on their web page, so I am still in the dark. I finally asked if it was the Clonazepam and he said "Yes."

Don's visit was on January 26th, today is February 15th and the Clonazepam still has not arrived and since it takes 2-5 days to get to us it might be here by February 20th. He has a return doctor visit the first week of March to see how the new medications are working and either that will be a wasted visit because he won't have been taking them for long enough time or we will need to reschedule the visit.

Medco has shipped Calcitonin nasal spray that has to be refrigerated until it is opened. We didn't even know it was going to be sent and were away when it arrived and it sat out in 109 degree weather several days until we finally got home. Needless to say that medication was not longer good and they had to resend it.

Don is also on Amox 875/Clav 125mg daily. In those bottles of 90 tablets there will be at least 1 tablet that is only a 1/2 tablet but is still counted as one of the 90. I called Medco and complained about that in about November 2011 and she did send me 6 tablets extra. On February 9th, we received the next order of 90 Amox 875/Clav 125mg and they arrived in 5 separate bottles. Four of the bottles were sealed from the manufacturer and contained #20 Amox 875/Clav 125mg tablets totaling 80 tablets. The 5th bottle was packaged separately and contained 10 tablets. Okay, that totals 90 tablets. But in one of the sealed bottles here is a 1/2 tablet that was one of the 20 tablets. That 1/2 tablet is a wrong dosage and not what the doctor ordered. This was in a sealed bottle not one that was counted out by the Medco people. I am not only dissatisfied with this service, I am also angry because of the service we receive from Medco.

In addition, there a few instances where the doctors changed the medications and I ended up throwing the medications I received from Medco. I wasted the money for copayments. Furthermore, I prefer to go to the local pharmacies and have personalized services. The local pharmacists know more about my conditions. Please look into the mail order practice that forces patients to go through mail order. Patients should be given equal options. Thanks for your attention

For the last seven to eight months, every time I need my medicines, my pharmacy has to call TennCare and override Medco. When Liberty/Medco contacted me concerning ordering diabetic supplies, they were told that I wanted to use my pharmacy, not to change anything and to delete me from their system. Myself and the pharmacy have called Medco several times to delete me from their records.

The first time we called, the very rude lady said that she needed my I.D. which I never had. She had my name, but could not release information because I did not have an I.D. number. I told her to please delete my name from her system. I explained the problem to her. Again, no help. As I said, every time I go to the pharmacy, my pharmacy has to call TennCare and override Medco.

This has caused me a lot of grief, unwanted trips to the pharmacy and extra gas that I do not have. I have contacted by phone several times to resolve this matter. My pharmacist has suggested that I seek legal council. I have also sent an email to Liberty Medical. I am contacting you one last time to remove my name from your Medco Insurance list. I would appreciate your clearing this up immediately.

The biggest joke is they say they have locations all over, well, they were shipping my order to Florida from Las Vegas. Could they have picked a further location? The thing that really pisses me off is that if they can't accommodate you quickly, they will not transfer your prescription to a local pharmacy, which to me is a further statement of their greed and selfish attitude and lack of compassion to the obviously ill patient.

I will never ever use them again. You have no control and they could give a care about the customer. It's all about the money! I expect more from my medical suppliers. If you're smart in my opinion, do not use Medco!

These are my complaints:

8) So I have to jump through the hoops for Medco if I want this prescription. Otherwise, they have it on file and the doctor's hands are tied. He cannot write another one until the old prescription has expired.

I would not recommend them to anyone!

I called Express Scripts to find out which message was correct since I will run out of one prescription on 3/1. I was transferred to three people. Each time I had to repeat name, ID, situation, etc. I also got three different totally different answers to my question. Finally, I told them to cancel all of them and I will return to the MTF pharmacy. I seriously doubt that any of them put the cancellation in the system and if they tried, it was probably incorrect. Now the burden will be on me to schedule and get back in with my provider, then the burden will be on her to go in the system and fix Express Script errors, and then the burden will be for me to wait for an hour at the MTF pharmacy.

Before ending the discussion, I asked for the customer feedback process. I was told that express scripts don’t have any but I could call the TRICARE number and ask for a patient rep. Then I was given the Tricare for life number (which is incorrect). I believe that Express Script got this government contract based on all sorts of promises of competent and effective service but once the contract started, we received anything but that type of service. Of course, Tricare is probably raving about how good it is because if they told the truth it would reflect badly on their poor contract management. I am sickened by the waste and abuse of American tax dollars. Shame on Tricare, shame on Express Scripts.

I Called today, and Medco cancelled the overnight order, claiming its documentation states consumer wants mail order cancelled, and wants to pick up order at Walgreens (at full price). This documentation comes from where, I don't know. The nurse was going to call and cancel the new prescription at Walgreens for 90 days. Barry ** claims, the doctor's office or we called, to cancel everything. Then, one rep said my husband could go to Walgreens, and pick up a 14 day supply with co-pay. Another said I could pick up a 7 day supply with no charge. Now, they reinstated a new prescription, after telling us the doctor's office would have to do that, have allowed up to $100 in credit to be reimbursed for medication filled at Walgreens, while awaiting processing by Medco. Supposedly, we will not be charged an overnight fee. Medco always delays, or has issues with all my orders, and no matter who I speak to at customer service, I get a different answer, and different quoted documentation. Then, they call to verify addresses, billing information, and it's always something, and delays my order, and upsets my doctors by causing them extra work.

She was nasty when challenged, and said it was my fault this problem occurred. I explained this problem was on their end and why, to which she had no reply. In the meantime, I have had my defibrillator fire off, and my blood sugar rise steadily, because of the delays and lies on their part. The right had doesn't know what the left hand is doing. I have spoken to people in every part of the country, who assure me the medicines are on their way from the pharmacy in New Jersey, and only come to find out they are not. I plan on taking my business elsewhere. I am a retiree who was removed from a great pharmacy service, and put into this awful and slip shod company's clutches under my retiree's benefits. I've had enough of their incompetence, and based on the other reviews I've read, so have many others yet they have done nothing to clean up their act.

Today, 2/4/2012, I was told after numerous phone calls, and website communications, that the order was now being processed, and that I should receive it next week. This is a continuous ongoing problem with Medco that occurs several times a year. They won't give me cost estimates for scheduled orders, until the orders have been shipped, when it's too late to resolve any cost issues. How can I get Medco to communicate their cost estimates in a timely manner, so that any issues can be resolved before it becomes a timing or supply problem?

I was told the pharmacists were confused, because there was no brand. It was generic. Are you kidding me. Who are the idiots? You people who work for Medco are the idiots. This is the worst company I have ever dealt with! My HMO sucks for using you guys, especially when I can walk to my pharmacy to get my scripts! Let alone, not caring about the temperature sensitivity of certain medicines. My medicines state "store at 68 to 77 degrees". I have to use your ** mail order. My 68 to 77 degree medicines sit in my mailbox all day, in 30 degree temperatures. That's nice!

Finally done! Sent in a new Rx for quantity of 90 and this time they changed the quantity to 60. My God, I just want to beat my head against the wall! This is a controlled substance, Schedule 2 drug which I sent them 2 prescriptions totaling a quantity of 180 and they shipped a total of 90. Explain that to the Dr. or the DEA when you need another script. Sheesh! Spoke with several people from Medco, including supervisors, who tell me "Don't worry, you have a refill." Unfortunately, Schedule 2 drugs can not be refilled. My complaints just fell on deaf ears or automated robots.

"In regards to my dissatisfaction with my customer service with Express Scripts, I was so angry I figured out how to email the CEO of the company. Within 24 hours of sending that email, I received a phone call from someone on behalf of the CEO apologizing for the situation and to inform me that a $263 in house credit has been placed on my account with them that will be used on my future prescriptions.

They did again confirm that this was a courtesy for the lacking empathy on the behalf of the agents I spoke with and that the system is currently not capable of contacting the customer on such issues but is something that may be addressed in the future. As a suggestion to everyone, if you have a card on file with your mail order pharmacy, you may want to call and set a maximum charge limit in which case they would have to call you before charging more. It may slow down the dispensing of your script but will keep something like this from happening to you."

On the following Monday, I still did not see the meds in the cue, so I called Express Scripts (ES) again. I was told the same thing and given a call-in number for the pharmacy for my doc to call. I relayed this information to my doc's office, and they tried to call and got a message stating the inbox was full and they could not leave a message. So they again faxed the RXs.

I am running out of meds now. I called back ES Tuesday and was told my doc could either fax or call in the order, but they would not call him or his office under any conditions. I was furious. They take no responsibility for their broken system. I called doc back on Thursday and was told they had fax confirmations to ES that ES continued to deny receiving. But my doc said they would re-fax and re-call.

On Friday, my doctor's office called me back and told me they still could not leave a message, because the inbox was full but they again faxed the request. I called ES and asked for a supervisor. I was told the RXs were not received, so there's nothing they could do. I was given the runaround, and they said it's not their fault. And they would not accept any responsibility for their broken system or call my doc's office which was getting ready to close for the weekend. I called doc and asked to fax again, which they did. I checked on Monday to see two duplicate orders of all 7 meds!

Put these villains out of business. They have no role in medicine, if they are not willing to take responsibility when they place themselves in the middle. They are stealing people's health and money. What has to happen to shut them down?

The answer was to appeal my medical insurance, which I plan to do post haste. In addition to this, I dealt with the robot customer service center at a second-tier escalation and received zero level of empathy or sense of concern or let alone an understanding that their system is crap. They are also forcing all of their members to use the mail-order system instead of local pharmacies, which means I am forced to deal with their stupidity. I never had this sort of issue with Walgreens. In addition, this is just one more fine example of how Obamacare is ineffectual. Starting in August, everyone can have free birth control, sterilization, or morning-after pills, but screw the person who needs blood pressure medication.

I asked the CSR what I was supposed to do. She said for me to mail it in. However, if they can't keep track of a fax, how am I supposed to trust them with the mail? The CSR told me, “If you don't like our process, then go to a pharmacy.” I think this is exceptionally rude. It is obvious that because they feel that they have a monopoly on the market and they don't need to be concerned about customer service. I have had nothing but headaches with them even when they do finally manage to get the prescription right. I was supposed to be on automatic billing and gave them my CC number at least 4 different times and every time my auto-refill shipped I would get a past due notice.

I read in another post on this website that was supposed to be a rebuttal from Medco claiming that all their customers are idiots and that it is the patient’s fault. To a point that may be true (that it is patient misunderstanding of the process that is to blame). However, I think that if any employee of Medco responds on this site to a complaint about the process that the customer is an idiot and that they think it is "laughable". That not only should that person be fired but it goes to show how little regard the company has for human beings and confirms to me that they think they have a monopoly on the market and we just need to suck it up and deal with it.

My situation was not resolved. I was not allowed to speak to a manager. I will no longer do business with Medco and I will advise everyone I know not to use Medco. I am also going to follow up with a complaint to my company’s HR, and a letter to United Health Care as well as Medco. This service is broken and they do not care.

Mom just recently had a small stroke plus we found she is in the early stages of Alzheimer's. Between them, they have a small drugstore, so what is this $100 limit? With copays, do you know how quickly that is reached? Seniors do not like using computers to send money. Yes, sending a check takes longer, but Medco, seriously, you are making senior citizens wait for life sustaining medication. Why? They have been with you for years (and unfortunately have to stay with you too), check your flippin' records, when were they ever behind in a payment to you? And now when they need you most, all you care about is the money. I wonder how you all would feel if some of these things would be happening to you or your families?

I received an email about a week later letting me know that my order had shipped. Another week went by and I never received anything. Express Script's website said to wait for up to 12 business days to receive the order, which I did. After 12 days I received another email notifying me that my prescription had shipped again. I assumed they shipped to the wrong address and they had corrected the error. After another 12 days had passed and I received no medicine, I called customer service. They let me know that they shipped to the wrong address twice and fixed the problem in their system.

By this time, I was a little annoyed because it's been over a month that I have been unable to take my medicine because of their error. They then let me know that for a 3-month prescription, their rate was now $220 instead of $68 because rates can change within the matter of minutes and it's not their responsibility to notify the customer of this change. Which I realize rates can change but tripling a price within the matter of days and not notifying the customer is completely unreasonable and no company should be able to get away with that practice. I worked with the first representative who tried finding me a better rate on my prescription.

At one point she asked me why I take the medicine which I feel like is personal information and is something that should only be discussed between myself, my doctor, and a pharmacist (all of which she was not). I then asked to talk to her supervisor because at this point I was disgusted and want to cancel the entire order and find a different pharmaceutical company to work with. I was then put on the line with her supervisor. He informed me that I can't cancel the order and must pay the $220 even though they shipped to the wrong address twice and quoted me rates that were 1/3 of what they were now charging me.

His demeanor was very harsh and at one point said it was my fault and that I am locked into paying $220 no matter what (even though I still haven't received any medicine from placing my order well over a month ago). I am absolutely disgusted with this company and their representatives. I am contacting my insurance provider to let them know of this incident and to see what my alternatives are. I don't know how express-scripts is legally able to get away with this.

When I questioned why the brand name showed up, they said that's what the doctor called in. This is not true because I have been on the generic for years. I think they switched it themselves. As far as the other scripts are concerned, if I order online, it takes numerous phone calls to get them. My scripts are maintenance medications for blood pressure and other heart related, and blood thinners. They are endangering my life. I have advised my children who have my power of attorney that should I have a medical problem with regard to lack of these medications due to their failure to deliver, they are to contact an attorney who specializes in negligent medical people and sue. I find their behavior life threatening and am contacting every agency I can to see if they can be put out of business due to failure to live up to their mission.

In as much as setting my preferences at their website to receive notifications via email is useless and in as much as calling customer support to request, again and again, that I not receive notifications via automated telephone calls is of absolutely no use. I came up with a solution on my own. I obtained an additional telephone line that would be used exclusively to receive the automated notifications without an inconvenience and/or awakening me. Then, I changed the phone number at the website. Problem solved... not! I am still receiving notifications via automated telephone calls to my home. At the old phone number no less! What is the website for? I am totally confused! Is Express Scripts looking for a lawsuit?

I checked the website again on 1/24/12. There’s no prescription info. I called ES and was assured there was no prescription on file, none received. So I called doctor for a 30-day prescription and requested local drugstore to purchase additional medication as ES had not received my now overdue prescription. Checked ES website again on 1/25/12. The order was there with a receiving date of 1/19/12 and a begin processing date of 1/25/12. Called ES to request refund for $35.00 and why order did not show on up on 1/19/12. I was told some code was missing from prescription but got no answer why this was not explained to me the day before. I had the same problem the last two times I have had to order from this mismanaged company. You need to mail in a prescription for a class II narcotic and then it is mailed through the US mail to your mailbox. 180 days of class II narcotic pills sitting in your mailbox--how stupid is this? This company needs to be shut down now.

She said she would contact my physician, and send the medicines. After several days of not hearing anything, I emailed Medco, and asked what the status was. Medco responded that they were processing the order, and I should get them in 7-11 days. I still have no medications! I called on 1-26-12, and requested to file a complaint against them, because they had not refilled my medicines, and had not responded to my requests, or let me know why. The CSR stated there was no documentation of any request for medications. Do Medco customers have to have a sentinel, or potentially fatal event, before they will fill a prescription?

Express Scripts, you are a joke.

When I tried to pick up the additional prescription and to fill the second half of the original, I was told that the review board at Express Scripts did not feel that I should take more than one pill a day of this medicine. It is for depression. My doctor contacted them as did my pharmacy. Both were told that I should get by on the 1 pill. I can purchase them without my insurance without any problem. When I asked what further I could do I was told to file an Appeal telling them why I felt I needed to higher dosage. I am not the doctor. I am the patient just trying to get along as best I can. No one was available since it was a Friday evening so I am in limbo.

He has two offices. Perhaps, they couldn't figure that out? Well, I called next day to make sure they had the information. Operator says yes and for an extra fee can expedite the order. I said okay. I checked again the next day on the computer account and the day has not changed. I called again and they said they still needed information and said they had been trying to reach the doctor. The office always answers on the 2nd or 3rd ring so I doubt that. I got really mad then, and finally got someone to really expedite the order so we got it in time. The worst service I have ever had from any company. Their website for customers is really bad also. It's very hard to figure out what is sent and what is not. And medications that you no longer use, they are still trying to get your doctor to okay. You cannot cancel the order from your profile.

They send orders out on their worry-free program so you end up with meds you do not need. I cancelled the program and lo and behold, they are back on again! Their emails to you about any problem list only a 4 digit number, allegedly the end of a prescription number but I couldn't find that we had any number like that. What a mess. When I worked, I certainly would never have let my patients down that way. I goes against everything I stood for. I wish I could get the medications elsewhere. The generics I can find locally for a reasonable price I am doing so. Perhaps, I will look into Canadian pharmacies, even though I do not agree with doing that. I want the local pharmacies to get the business.

Medco is nearly foolproof. Also, believe me when I say I am not just backing them up because I work for them. I'm saying all of this because I know what happens in more detail than some spoiled American brats like yourselves who want to have your way and have everything handed to you on a silver platter. I'm also saying this because I'm tired of hearing nothing but whining.

We also have nothing to do with your prices. That is also handled by your insurance company. The only thing Medco is responsible for is getting you your meds. If we have to have a PA or we have to contact your doctor because they are idiots and shouldn't have graduated college and don't know how to write a prescription, then sorry. Don't call me and make my job a pain to have to go to. I wish there was a way I could educate all of these mindless people who have nothing better to do than whine at the first person they talk to.

Now there's a problem. He can't get his meds because it would cost me 186.00 and that's in Wal-mart. No one else in PA accepts it. My problem if we live in PA, how could my kids be put on his insurance? So now my son has no meds going on 3 weeks now. He needs these meds and no one cares that this company just screws people. Thanks dad for another one of your smart choices. I have no other choice but to take this issue to court. My son comes first.

My son is going to get in trouble if he can't control himself yet no one in this company seems to care that we can't afford this 189.00 for 30 pills. Please tell me what can I do to get my son off this plan that works for his dad's family but not for the 2 sons I have with this man.

What happens to handicapped people that cannot chase down their doctors? This is sad, when this company is responsible for medication, for people that have served this country, and they don't care. Darlene, or the prior authorization department says that, Department of Defense tells them when they need to request this information. I am not dumb. The DOD tells them they have to do it for certain medication at certain times, not when they need to request it. This is a paperwork nightmare for people that need medication.

Today, I called about a refill of a scheduled medicine that should have been filled on the 15th. I was told by their CSR that there was a problem with my medicine interacting with one of my medicines and the doctor would have to be notified. I told her there were no drug interactions as I take the same medicines daily and have had for years. I asked her if my physician had been called. She said she didn't know. I told her this delay would cause me to run out of my medicine. She said I could call my physician and ask for his office to call for enough to get me by.

I could not believe it! My doctor had done his job already! I told her I have continuously had problems with this company and asked if I could speak with the Pharmacist. I was then transferred to a pharmacist who then told me an entirely different story. He said that the script was faxed with the doctor's signature "scribbled"! Most doctors scribble! I have all my meds from the same physician and have had for years! He said that after the office was contacted and they figured out which doctor was writing the script it would be filled.

I then told him what the representative had previously told me and he said that was incorrect. The only problem was the doctor's signature was scribbled! I told him I only had one doctor who wrote my scripts. I told him the rep told me it would not fill until the 21st making me run out of my medicines. I then asked him if that was the true shipping date. He said "we just say 3 to 5 days before shipping". This will be shipped before then but could not give me a date.

One of the previous times they shipped my medicines in a bag, the bottle was crushed and broken and 7 of my pain medicines were crushed. I immediately called the company and told them that I had taken pictures and would fax them immediately to them of the damage, etc. I was told that they would take care of it and there was no need to do that. They never did take care of it.

I called numerous times and got conflicting information until I finally spoke to one representative who told me it had been longer that 30 days since I had received them and I would have to call my physician and get a new script for the 7 pills and get them filled at a local pharmacy and they would credit the amount to my account. The problems with this company are too numerous to recount.

If enough people can complain and stop BOA from charging for debit card use, hopefully enough people will complain about this and something can be done. Express Scripts does not like negative publicity. So please, if you are forced to deal with this terrible company, fill out a comment on NBC Nightly News. Maybe a spot on their program will spur some kind of response!

Medco needed all new pre-authorizations from the doctor, which is fine. Well, the doctor responded the following day, with all new authorizations for all eight heart medications. I followed up online, only to note that the order still said, "We are trying to contact your doctor, for the pre-authorizations." So, I called Medco. They said the doctor never sent the authorizations, and they were still waiting for them, in order to fill the request. So, I called the doctor.

The Dr. said they had complied with Medco's request the very next day; therefore they were not sure what the problem was. Yes, I then called Medco back. I got a different (but equally rude as the first) person, only to tell me, "No, the Dr. did respond with the medication listing, but they didn't include your ID number on the order, therefore we cannot process your request. " So now I've gone from "dissatisfied" to "angry". I had to call the Dr. back, to tell them to resubmit the authorization with the ID number on the form (something Medco clearly already had since it was attached to my online profile).

But I digress. A week goes by, and the online database is still saying my order cannot be processed, because they are waiting on the Dr. to respond. I called Medco again. This woman, was actually very friendly, and said they finally received the information they needed yesterday, and they would put a "rush" on my order. Great, right? Not so much.

The next day, I get a phone call from Medco's automated system. This message proceeds to say that they cannot process my order, because they still haven't received notification from the Dr. I went from "angry" to "**".

I called Medco again. This person (possibly the rudest yet) proceeds to tell me, there is nothing he can do, and the order has been placed on hold. I said, "Not anymore. Consider it cancelled." And now, back to Rite Aid I go.

Now, my husband is almost out of his prescriptions. So now I have to get an emergency prescription at a local pharmacy and pay full price then send it into Medco. Ten days later and numerous calls to Medco and them claiming no fax from the doctor, I physically went to the doctor's office, got new written prescriptions and mailed them to Medco. I have called constantly, told they were sending three prescriptions (he has a total of 6) on an emergency and never mailed them! I don't want our doctor furious at us for bothering them about prescriptions but how can they not be furious when they too have to deal with Medco? Over a month and half have passed and we still have not received one prescriptions.

I asked for a supervisor again. She put me on hold again, came back and said okay your medication will be there in 2 days. Of course it did not arrive as she said. I called again, and was told that the order date was never changed! I asked for a supervisor who apologized, told me they had failed me, and he would follow up. He, of course, never did. I have not heard back from them. I still have no medication. I have a chronic illness, and cannot play these games with a "pharmacy", that puts my health in jeopardy.

Eight weeks after having my doctor send prescriptions to them, the prescriptions still have not been filled and I have run out of medication. They have repeatedly and consistently given me false information about why the prescriptions had not been filled, saying that the prescriptions had not been sent, when in fact, they were contacting my doctor for additional information.

Additionally, they appear to have altered their internal documentation, first giving me one reason for the prescriptions not being filled and later telling me that they had never received the prescription.

The reason that they first gave was that my doctor had indicated that the prescription was to be filled "as written" when I had requested generic substitution. A copy of the prescription faxed to Express Scripts that I received from my doctor shows that no such stipulation had been made. After I provided them with this information, they told me that they had never received the prescription.

Express Scripts appears to be in the business of collecting payment through their contract with my health plan and giving every excuse possible for not providing the services that were contracted for.

It wiped out my account so that I cannot get food or gas now. I budget very closely and this was shocking to say the least. Of course, they really don't help. My complaint has been escalated but the next one up is not in the office until Monday. The lady told me that they may be able to refund the amount, she just can't do it. Unbelievable.

I told her to cancel my account as I will not be using them anymore. I am going back to the pharmacy where they actually provide customer service. I am absolutely sick to my stomach over this and feel like an idiot for trusting a company like that.

Well, today there were few choices so I had to write again. Also, I got a voice message for my husband yesterday and it said that on Sunday they received a request for a med for my husband. Where they got that one is not known. Then the next day the doctor’s nurse called all upset as said yesterday she got a request for a new script for my husband for Actos and he was taken off Actos due to poss. kidney issues in November. They should know that as they have already sent a bottle of the new med Juniva a couple weeks ago. They have been bleeding us dry with charges. One I waited and did not get it had a refill on it, and so inquired and they said go to the pharmacy with a 14-day prescription from your doctor and we will pay as prescription was not going out yet.

So when I went to the pharmacy, I had to pay full price for the free med. I have had so very much trouble with this pharmacy. If they were not the primary carrier for United Airlines, I would gladly switch in a minute. But I was told by Medco that you cannot be insured medically if you don’t use Medco by mail. Is this a free country? I did believe it was. They have gotten where they are by ripping people like us off and they need to put one of those live chat people on line. There is no easy way to reach them online.

You leave a message and wait several days and even then the answers are not anything to do with your question. I hate Medco by mail and feel everyone should have a choice as to where they get their Rx. Some of mine are only one or two dollars at other places but Medco monitors you so you cannot shop around. Bottom line is I keep paying and having trouble with Medco. Oh, and they have raised the prices this year also. Thank you for the frustration outlet. Guess that is it for now.

As a result, I paid twice for medicine that I received once (from Caremark). I am retired and cannot afford to give Medco $210 of my money. They did not fill my prescriptions. I am a diabetic, and my sugar count went very high as a result of not having my medicine for several days. They are lucky they don't get sued more often.

I called the next day. The refill was denied again this time, because I need a new prior authorization. My last authorization was approved on December 22, 2011 for 12 months, but somehow, I needed another PA. I called my insurance company, who was on hold for over one hour with Medco. They finally came back and said that they "found" the PA and that I needed to call back tomorrow because day 23 was still too soon for my 21 day refill. Being rude is obnoxious but I am willing to ignore it if I can get my son's meds. But to be treated so rudely and still refuse to honor their contract with my insurance company is pathetic. I sent a 3 page letter to the CEO of United Healthcare.

This is something I have to take for life and it is much cheaper than the non bio-identical medicine I got from the military so I do not understand why they give me such a hard time. It is half the price. I hate dealing with this company and I think they deliberately make it hard so that people will give up and just pay for the medicine out of pocket because it is easier. They also did not put on their website that they changed the address to send claims. So I sent my claim to the address I normally send it to and after waiting a month called to see what the holdup is and found out now that I have to send claims to AZ. I will never use their mail order pharmacy for my husband. He will continue to use Rite Aid or Walmart for his medicine.

Our physician faxed in prescriptions for both, and as I have learned, I made a phone call a week later to confirm they all were received. I was informed Medco hadn't received anything. Contacted the physician and asked for them to be re-faxed. Contacted Medco again and was told the same thing. Nothing received. This went on another week and miraculously, I got a call from Medco informing me they had a total of 36 prescriptions and nothing could be processed because for some reason, there seemed to be duplicates...imagine that. I called and spent almost three hours on the phone with their representative to go through each prescription.

It went downhill from there, orders not being shipped because there was a $10.00 balance on the account and they hadn't received a call authorizing them to bill the credit card on file, a non-prescription medication included on an order (so they held the entire order instead of deleting the over the counter medication off), the need for a prior authorization approval (which in fact had been through that process and had been approved).

There is much, much more to this story but quite frankly...I'm tired, I'm frustrated and feel like I am fighting a battle that cannot be won. But I will continue because this is the least I can do for my parents. And in the back of my mind I am wondering how many of our elderly are not getting their medications because there is absolutely no way they can navigate a nightmare like this. As of a phone call to Medco this morning, the last two prescriptions are supposed to be on their way. We'll see. I have been lied to before and I don't hold out much hope.

Anyway, I can't find what I am looking for online so I called them and find out that Medco - the worlds least advanced pharmacy refuses (or can't) transfer prescriptions from CVS. I don't understand. I travel and flip between Walgreens and CVS, neither have any problem doing this simpleton activity. Medco demands that I have my doctor send new prescriptions.

Sounds like a delaying tactic to me.

By the way, had they filled the order in December, it would have been at a lower rate. By waiting until January, they got full price over $360. Hurray for Medco. Boo for the consumer, who desperately needs the medication. The message is clear. They do not care about their customers, nor their health, as they should. This is unethical, in our understanding of unethical. I retired from working in the healthcare industry. I know what I am speaking of.

The consequences if I do not get my medicine on time is that my condition could flair up resulting in colon surgery. This company needs to be sued and closed. Someone will die, if they have not already. At a minium, they are seriously affecting the health of many, many people. Someone needs to do something about this. I will take a class action suit to hopefully shut them down and cost them a lot of money, which is the only thing they care about.

I have made more than 15 phone calls to Express Scripts, speaking to a different person each time (it is not easily possible to get the same person), including 2 supervisors. I am requesting the refund of the $107.51 refund for the first shipment that I never received. On 12/23/11, when I pushed the issue once again, they credited me $4.67. The customer service people are nice enough, but they are totally worthless in helping me get my money back, all 15+ I have spoken to. Nearly 2 months have passed and I have yet to see my more than $100 owed to me. Soon I will be ready to re-order or not.

Customer service was confusing, unclear, and profoundly unhelpful, on top of being rude and condescending. Dealing with them is akin to being in **. I've had to pay hundreds of dollars to my pharmacy for the medication, despite the fact that Medco said they would put in an over-ride. When I contacted them they said the over-ride is only valid 3 days, and to submit the receipt for reimbursement.

I had sent in a prescription in January 2011. The medication I was buying was expensive so saving money by purchasing through them was a substantial savings. At the time, both my doctor and I specified no auto-refills. In April, I received a phone call saying that my prescription would be automatically refilled unless I called and said otherwise. I called. I used the automated phone system to confirm that particular refill and to take the prescription off auto-refill. That ought to have been the end of the situation. My doctor and I stopped that medication over the summer.

I was away for work for a few months over the summer and into fall. When I got home, I had a package from Express Scripts that they sent in July. A few weeks later, I received another package from them with another refill. The total charge to me was about $540 for both. By the time I had a chance (I have a weird work schedule) to handle this, it was November. I signed up on the website to see what the procedure was to return these two mistake refills. I went through the confirmation process online and ended up registered on their website. Unfortunately, there was no information on how to handle this situation. I sent both packages, unopened, as Return to Sender.

I finally called and reached a person on December 6. The person I talked to told me that I had been enrolled in auto-refill on January 31 and that therefore, Express Scripts was not at fault and they could not accept any returns from me. They also could not credit me back for the mistaken refills. They had not even processed the returns yet because apparently it can take a month or so before they get around to scanning it back in. My next chance to get on the phone was today. I received both returned prescriptions today, sent back to me by Express Scripts. I called and talked first to a woman who was as helpful as she could be.

Eventually, she escalated me up to another person. I explained again that I had been enrolled in Auto-Refill against my will and without my consent, and that I called in April to take the prescription off Auto-Refill. I then received two more refills. The man told me that there is no way that could have happened and that their records show that they made no mistake. This went in circles for a while. It was civil but he was unhelpful. I even asked point blank about this: I was enrolled against my will in Auto-Refill on January 31. In April, when a refill was due, I found out that I was enrolled and called their automated phone system to have the prescription taken off auto-refill. In October, I received two more refills (one for July and one for October) that should never have been filled. I signed up for the website on November 13, 2011. It was not helpful. I called on December 6, 2011 to talk to a person, who told me there was nothing they could do.

I talked to them again today. They told me that I should have called before the July refill was filled (note that there was no way for me to know at that point that it was still enrolled in auto-refill) and that I had all year to call. They told me that there is no way this could have happened and that all their records show they made no mistake. They even told me I had registered for the website on January 31, 2011, even though I had to register for it on November 13, 2011 (and I have the emails to confirm this). They have no record of my having to register on November 13. They have no record of my call in April. In fact, they said that they don't keep any records of calls to their automated system.

In the end, all they could tell me was that their records show they made no mistake, even though their records are clearly wrong. From what I can tell, they enrolled me without my knowledge or my consent and then they figured they'd just keep sending me nearly $300 of medication and charge me for it. Then, even if I called to dispute it, their policy says that if their records indicate no mistakes then I am stuck with the medication and the charges. This is really close to swindling. I am currently debating pursuing legal action but I need to gather my evidence first. This is class action material and I am not pleased to be a victim of this kind of business practice.

Well, it got to the point where I only had 2 pills (Cenestin) left. So, I called in the automated line again and again it wouldn't let me and I had to talk to a live person. When I asked where my prescription was, I got passed around to about 3 or 4 different representatives having to give the same information: Name, Birth date and my RX number all the time. I was totally dissatisfied and peeved by the time I got to the last person I talked to and ended up hanging up. I was told it was ordered to be shipped but it was stopped.

When I asked why it was stopped, I was giving no reason and the person wanted me to go to my doctor to see if I could get some from my doctor. I thought that was a lot of nerves to ask me to get in my car and use my gas to go all the way to my doctor to see if they could give me some (Cenestin) when that's their job to get it to me. I've never been late paying and I always went to my appointments to continue to get my Cenestin.

In my opinion and this is my opinion, I think they saw that instead of $40.00. Starting in January it goes up to $50.00 and they're waiting to ship it out then. I can't think of any reason why I had trouble getting my prescription for which I had never had problems before until now. If my opinion is right they're going from an extra $10.00 to $0.00. I won't deal with Medco again.

Worst organization I have ever worked or tried to work with.

The day after Christmas, my checking account was overdrawn as they charged $500 to the account without my knowledge or authorization. Money was pulled from my savings, which is my college student son's money. I have no money to live on until my next pay day, and I do not get paid for the holidays, so I'm short anyway. One of their reps said to return the drugs when they arrived for a refund, but when I called today to find out where I send them, the rep said that wasn't allowed and there was nothing they could do to fix their mistake. I had not signed up for any automatic orders on prescriptions.

Financially this is devastating. It will take a long time to "catch up". I have torn up credit cards, and I'm trying so hard to make ends meet. In addition, I have no money for food or gas, and cannot fill my other prescriptions that I need worse. I didn't even want to refill the prescriptions they had on fill. I didn't need them refilled yet, I was supposed to be able to call. I did not know the costs either. I feel this is illegal somehow, to take money out of an account without a prior authorization. I did not know that signing up for this program was a blanket authorization for this company to drain my bank account.

(1) I get chemotherapy infusions monthly. This drug must be delivered in time for my infusion to my doctor's office. Why knowing full well that a doctor's office is generally open during business hours (and if a particular doctor's office is closed during that time, a notation could be made on the account) do the "customer care representatives" need to make a call to ensure the medicines can be delivered on a certain day? "It’s a very expensive medication" they tell me. Okay, fine. But why then do they verify the delivery date with the doctor and fail to input that information into the system? That’s my latest problem, my delivery is "in processing" because "the representative before didn't write up" the conversation that he had with my doctor's office regarding delivery. And I know the representative called because I asked him to and he had me on hold during the conversation!

(2) The next representative offers to call the doctor's office again to verify the information above. Problem: doctor's office is closed for lunch. The representative puts me on hold for 15 minutes and never returns to call. I hang up. What do you think the chances are that anyone will follow through on the processing to check on when delivery will occur? As usual, I will have to hold CuraScript by the hand to ensure they process the order even though Kevin assured me yesterday that it was all set.

(3) You owe them anything? If it's over a certain amount (sometimes it's $150, sometimes it's any past due amount), your overnight delivery will be held up and they won't always call you to let you know. Reason? Because the customer service representatives are different from the billing representatives. They say they don't even work off the same systems, so if a billing representative holds your account, the CSR won't be able to tell you why. They’ll have to transfer you to billing and now your 20-minute long call has turned into 40.

(4) Repeat some variation on numbers 1-3 above every month. I’ve only used CuraScript (owned by Express Scripts) since September and I have not once experienced a smooth delivery process.

They also hold prescriptions if they think it is not time for a refill, which defeats the purpose of ensuring there is no break in taking medication. Their business is mail order, but do not trust the day they say it was mailed to you or the information that is available on their website. I have no medication! It is impossible to judge the outcome each time a prescription is mailed.

The update: Express Scripts cancelled my refill order because I owe them $$ for a bill that they never sent me. I sent them a payment as soon as they told me, but because it will take them 14 days to process it the "hold" on my current order will expire (they only "hold" orders for 5 business days). And because they dragged their feet, my refills have expired, so now I need new prescriptions. However, here's the math: if I get new prescriptions tomorrow and send them overnight, my payment still won't be processed until January 16th. That's 14 business days from when they received it which I am assuming to be 12/23 since the money has already been taken from my account. They were closed yesterday and will be closed on 1/2. So they won't even look at my new prescriptions until the 16th (at the earliest), then it takes them 5-7 business days to fill the order and another 3-5 days to ship it. So the earliest I could receive my prescriptions would be January 24th. For refills I tried to order on December 14th! Also, you cannot make a one-time credit card payment with them--they keep the card and use it for all future refills. I know so many people who have gotten robbed by this.

New complaint: Express Scripts is supposed to save me money. I take a generic medication that costs me $2.41 at my local drugstore for a 1-month supply (30 days). Multiply that by 3 and the total co-pay is $7.23. Less than ten bucks. Express Scripts wants to charge me $56.22 for a 3-month supply. I guess the extra $48.99 is for the handling and shipping charges. So, feeling slightly superior in the fact that I caught this, I went back through my other medications and guess what? They've been overcharging on all my other medications as well! For the last 2 years! What a seriously nasty rip-off! I am being overcharged by ** and I can't do a thing about it.