Express Scripts Reviews

Don't let this company give you the run around and definitely don't believe a word they say. They delay, lie and hope you're passive and give up. Don't be. Threaten them with legal action. It's not the most appropriate route but when you're dealing with an organization like this you HAVE TO. Good luck.

I waited 3 months for them to get a prior authorization approved by them and they still did not send the medication out. The people who work there have no idea what they are talking about. I doubt they have any training whatsoever as to their jobs. I feel like I am throwing my money into a trash can and lighting it on fire. I can't believe this company is still in business and they aren't being investigated for fraud.

Called again and said all 13 will be sent out soon. I called again then told problem with one med and Dr couldn't be reached and I should call the Dr. and have her call them with a number. Then I was told 11 will be filled. Told no shipping charge. Still not sure about this. I am out of my meds now and still no date of delivery of the 11 meds. I was also told to send a letter to them with my credit card info and all else required. I called them again and they wanted my credit card number anyway. My concern is what are they doing with my letter with my credit card number and name address and tel. on it. Will it float around the office, will it be discarded, will it be filed or shredded?

I'm in the same boat. I would happily pay more to have a choice in who provides my prescriptions coverage. They've made it difficult to obtain Rx from my pharmacy and are completely reactive. I've had to switch to alternative medications since they don't cover the ones previously prescribed, and I've spent countless hours addressing issues with them in order to get prescriptions filled. I believe they make it difficult to discourage customers and see us as liabilities. I'm sure their goal is to reduce overall cost of service to the employers resulting in bad support and giving us the runaround. They should change their name from Express Scripts to Good Luck Getting Your Scripts.

The negative reviews here are too common, and yet they are all true. I have been forced to use them as part of my employer provided benefits. Like many others have posted, despite the need I have for maintenance drugs, Express Scripts is too incompetent to make sure I have them. After dealing with these people for the last four or five years I can say that it seems as if the service reps must have an incentive program that rewards them for not filling prescriptions. I would much rather pay higher insurance premiums and fill my prescriptions at a local pharmacy, than have to deal with the incompetency at Express Scripts. Word of warning; DO NOT keep a credit card on file with them. They will overcharge you and make you jump through even more hoops to get a refund. The last time they over charged me was two months ago and I needed to involve a lawyer to get a refund. This company is horrible and deserves to be run out of business.

Every single time you place an order with Express Scripts they can never ship out the medication in the time frame as promised. You get different information each time you call to find out where the order is. They always tell you it will be shipped then after numerous phone calls so you don't run out of medication they still provide inaccurate information. They have the worst customer service and they never ship out the medication without numerous calls. Unfortunately I am forced to use them for my medication.

Payment late due to Social Security payment dates. Medications withheld from shipping because of posting to account of payment delays up to 12 days. They want proof of paid check from my bank statement, but this has not arrived because they have not posted the checks. I have a bank check confirmation and deliver by date and they do not seem to want that. A true 'catch 22' dilemma. This has happened 4 times as of now.

I find your website, and in fact your service, incredibly frustrating and difficult to deal with. It has been 8 months since I began using your service and I have yet to have one transaction go smoothly. It is a complete exercise in frustration to try to deal with you. I received a notice from you with my last shipment indicating that I have 0 refills remaining on the above-referenced prescription. When I view details on the item I see that the wrong doctor's name is listed. I would like to change this, but with the latest update to your website there is no way to do this.

My Doctor sent over a new prescription for insulin. Express Scripts notified me with a shipping date as to when the medication would be shipped. The ship date went from 12/16 to 12/18 to 12/19 to 12/21 to 12/22, and now to 12/23. I called last night to inform them I only had a day and half left on my **, needed the order expedited and that the constant date changes were unacceptable. Supposedly a supervisor of some sort was able to expedite.

My cholesterol prescription had run out and needed my doctor to renew it, which he did. Express Scripts required a doctor's authorization in addition to the normal prescription. The doctor did not want to call because the waiting time in Express Script is too long and the volume of authorizations is too large - too time-consuming, they claim. Express Script did not want to call either nor authorized the medicine. Summary: ended up continue paying Express Script for the service they are supposed to provided but without my medication.

I called to Express Scripts to request emergency meds to replace pills that were accidentally discarded during a cleanup. My PCP forwarded the necessary Rxs to Express Scripts for expedited procedures to get these daily maintenance meds to me. I have received nothing to date after a period of nearly two weeks for an emergency request. I did receive a notification that it would take a week to ship these "Emergency Meds" over a week ago. Express Scripts is no Express folks!!!

My prescription had run out and needed my doctor to send in a new prescription, which he did. Express Scripts apparently lost or did not record the new prescription - all they would tell me is that doctor's approval was needed. I instead asked the doctor to write me a prescription I could take to my local pharmacy, giving me a little more control about timing and refills (Express Scripts does not seem to take into account that mailing the drugs takes a long time, during which the patient has most likely run out of the medication). The local pharmacy could not refill the prescription because Express Scripts had a hold on the prescription. I believe this to be a violation of my rights as a consumer to buy my medication where I choose, per Medicare guidelines.

I have been with Express Scripts for the past few years. I am not able to go to a neighborhood pharmacy due to our health insurance. I am FORCED to use EXPRESS SCRIPTS UNFORTUNATELY. Almost every month I have to wait for Express Scripts to ship me my HEART medications, lupus medications and pain medications. Every month I call and ask where my medications are because they never ship them out in a reasonable time, so I don't run out of medications.

I hate this company with a burning passion. I wish I could give less than one star. "Express" is a joke, unless you mean the 19th century Pony Express, which is about how fast they get your meds to you. My husband and I dread every time we have to renew our prescriptions, because we just know that it will be a huge hassle and they will screw it up, and guess what? They always do! My husband has had to wait a whole month for one medication, because it's one that has the potential for abuse. So we mail in the doctor's prescription in his writing on his Rx pad, and after a week or two ES will contact my husband and tell him that they have to get approval from his doctor. Well DUH, he has approval, that was the prescription.

They totally jerk you around. Say that they need something from the Dr. The Dr. has sent it several times but they didn't get it. They keep you running in circles for as long as possible to make sure that you can't get your medication. Basically it's just a money saving technique. I've had to call Express Scripts many many times and has my Dr office only to ask the office to send the same things for the third and fourth time. By the time you get it all together, they say, "sorry we need to start from the beginning. The first authorization has expired while we were waiting on the other info from the Dr." This has not been a one time thing. It's the same crap every time. Avoid this company if at all possible. You people are disgusting. You're playing with people lives and quality of life. You should be totally ashamed of yourself. Selfish PIGS.

Ongoing issue I have written about here previously. I am wondering if any lawyers would like to take this case or if there is perhaps a class action lawsuit regarding this issue, there for sure should be. We are required to utilize Express Scripts through my employer's health plan for our medication. I made the mistake in the beginning of giving them my credit card info and of course we were overbilled and wrongfully billed, and this is in addition to the main issue which is that they send a letter every single time a order is placed telling us that 1. Payment is required with the order. NOT TRUE 2. We have reached our credit limit ALSO NOT TRUE, I pay the bill in full every time upon receipt. 3. The credit card on file has expired. SEE ABOVE, THERE IS NO CREDIT CARD ON FILE ON PURPOSE.

Express Scripts just does not concern themselves with the lives of the patients whose lives are at stake. BCBS seems to profit, Express Scripts too, however my diabetic husband if he lives or dies... well... meh. Dr sends in Rx over and over - they get it wrong. We can pay and pay to go to our reliable local pharmacy where Express Scripts will penalize me for going. It's not company policy to overnight anything including his MUST be cold insulin. (Oh and sorry, they don't give sharp containers either. What!) Over and over every person we spoke with same indifference. Same "well this hoop and this hoop" with just that tone, that implies a bit of giggle at the frustration of the power they yield. Bottomline this company just the worst and there is zero accountability. Indicative of the USA worst health care policies and low mortality rate.

My insurance company requires me to get my diabetes prescriptions filled through Express Scripts. I'm currently pregnant, so my prescriptions are critical. I reordered my prescriptions, and for some reason, they cancelled them. They did not call to give notification of the cancellation. They sent an e-mail over Thanksgiving vacation, when I was on a mountain without wifi service. When I got home, I called to re-order, and the woman on the phone ensured me they would overnight them. The next day, I got a call that they were on hold indefinitely. When I called again, I found they probably wouldn't reach me for several days. So now I am completely without the medications and supplies that I need while pregnant. This issue is critical, and the reps on the phone did very little to help and seemed very unconcerned about the state of my health and my baby's health.

I like Express Scripts. They are a very honest company. I won't stop. But I keep getting refills of a med that I have too many of. I have asked them to please put a stop on one of my medicines. I then told my Dr to please help me. I have some from 2014. The meds expired in July. I got 2 more today. I am the one who is wrong. They are right. I have asked them to stop sending me them. Whatever way a person tries it is always "You should've..." If they pull this stunt again I will cancel them like a stamp!

It seems every time I send my pain med Rx's to them, I've tried sending early (meaning 7 days before I run out) and tried sending much closer to time for refill like 4 days before time to fill. It doesn't matter. I always end up getting them after I have run out. Patients should be allowed to have 3 days of medicine on hand at all times. Never made to run out. Btw, I even send in 90 days supply Rx's. So, many times I don't get them until near a week late past my run out date.

Express Scripts is apparently associated with our Insurance company. I recently received a prescription that came with 5 refills. After the third refill with no warning I was penalized $8 per RX. Why, Because I did not tell Express Scripts that I did not want my RX mailed to me. I NEVER signed up for Express Scripts. I have NO account with them, but since my insurance company OFFERS Express Scripts they tell me they have the right to penalize me. My Insurance company didn't even know they did this!

My employer uses Express Scripts for their mail-order prescription company. However, I have always preferred to use my local pharmacy. Express Scripts has called me quarterly for the last several years and tried to force me to use mail order for my prescription refills. I've asked them repeatedly to stop calling. I have met my deductible back in July which was reflected on my out-of-pocket expense at Walgreens. Last week when I refilled my maintenance drug it was full price! I contacted Anthem and they told me it was Express Scripts that was the problem. Express Scripts is penalizing me for not using their mail-order refill service. Why would I do that when their service is so poor? And why would my employer condone this??? Strong arm tactics to say the least!!! I am NOT HAPPY. This is extortion!!!

My doctor's office sent a fax order to Express Scripts for required medication for my diabetic condition on Wed, Nov 11th. It is now Fri, Nov 20th. I was given a ship date of today for two prescriptions, but now I checked my online account and it indicates that is currently "Waiting for Doctor's Office Review". I spoke to a supervisor last night on the Member Services toll-free number, who assured me that these two prescriptions would be shipped out by this weekend. Imagine my surprise when I found that this assurance has been completely overturned. I called my doctor's office this morning and told them I was completely out of these two medications and that I couldn't even go to a retail pharmacy to get an emergency supply. Apparently, this company reneges on their promises and would rather patients get worse and suffer. I am NOT a happy customer.

I have used Express Scripts for many years and have many problems. You are not allowed to speak with the pharmacist who is filling the Rx. That pharmacist determines shipping method and packaging. I use two different kinds of insulin. Both need cold packaging and short delivery times. Several years ago, it came as a soggy mess and was hot to the touch. I called in. A pharmacist said it was OK to use. My doctor said "Don't use it." Horrible argument. Express Scripts did not want to replace it. But finally did since, I got it two-day delivery which is fine, until now...

I have reached my out of pocket max. Express Scripts insists on charging $750.00 per month for my medication. I had my insurance company contact them to confirm it has been met and my meds should now be free of charge. They still insist on charge. Will not help. Told me to speak with my HR rep which makes no sense. They owe me the meds free of charge and refuse to provide.

I want to like Express Scripts because they are fast and easy to deal with when they actually pick up the phone. Whenever I call I have to wait 20mins on the phone listening to horrible music just to get a Rx to go through and there have been several times that they didn't get my name correct and they filled the medication under another customer which I don't understand how that is possible when I give the ID card number. The most of the representatives have a very bad attitude.

My husband and I are both on Medicare. He has Humana for his Rx plan and gets his filled at Walmart. He pays $29/mo. with yearly deductible of $300. I have Anthem Blue Cross for my Rx and they use Express Scripts as the mail order pharmacy. I pay about $80/mo., no deductible. We both take Lorazepam, 1mg, 3/day and both get a 3 month (270 tabs) per order. He pays $6 for these 270 tabs with Humana. I would pay $120 for 270 tabs. I don't get any understandable reply when I complain to Anthem. I got a Rx card off the internet and pay $30 plus for the $270 tabs. My husband gets his Rx at Walmart. With the Rx card, I also get my Rx for Lorazepam filled at Walmart. All of my other Rx's are mail order with Express Scripts. I would think this kind of difference in pricing would be illegal!

When you call in to Express Scripts, you have to listen to a long list before you can get to a rep even though you do not want to order a prescription; you are just checking on prescriptions you previously ordered.

My husband's insurance requires us to use Express Scripts for all long-term medications or they will not pay a dime after the 3rd time it is filled. First, I have had trouble getting them to fill prescriptions as they were written, saying that I was prescribed too much. Sorry, but I have been type II diabetic for 17 years and I had developed allergies to all of the pills my doctor had tried so she switched me to Insulin. Since I am Type II, that means I am insulin resistant, so guess what? I am going to require a larger dose than many people do... That just makes sense to me! I finally won that argument, but it was not easy. Currently, a newer medication has come out that works better and combined with Insulin, I only have to take one tenth of the dosage of insulin.

I switched to STRS Cleveland Teachers Retirement/PPO Aetna/Medicare and so NOW MY Copaxone for my MS injectables... information and insurance was null and void. SO, BECAUSE NOW MEDICARE AETNA PPO - I had a COPAY of 5,000.00. Thank God I got Assistance through a group - I got in under the wire. NOW MY LIFE IS HELL WITH ACCREDO. I spent 30 hours on the phone LAST week and it begins again TODAY NOV 9, 2015. THEY NEVER can find the information the last person you talked to the day before - that they told you they fixed...

My prescription was marked as filled without ever being mailed to me. When I called to ask why it was not mailed, I was told that there was an issue with the prescription. When I called my doctor and explained the issues, he called express scripts back to resolve it. I was then never mailed the prescription! And I could not fill it at a physical location instead because it was marked as "filled". My insurance would not cover it because it looked like I had gotten the medication in the mail already.

My husband didn't have an online account at Express Scripts. Then his doctor placed a prescription for him, electronically. Because I had an online account and I am on his insurance, Express Scripts assumes it is OK to withdraw money from my linked account for his meds, without telling me, nor him. He is not associated in any way with the account in question -- except at Express Scripts he can use it! Officially, according to Express Scripts (I spoke at length with Julie from "Management") this is fine because I am on the same account (that they created in their internal systems) since I am the spouse on his insurance, so therefore they can use info I entered into MY personal online account to pay for HIS purchases without either of our knowledge or consent.

My husband has Cystic Fibrosis and on 10/29 his doctor's office called a prescription for ** into Express Scripts. This is an antibiotic, so obviously it needs to be received on a timely basis. Express Scripts told the hospital that this is a drug which needs to be given intravenously (it's not. CF patients nebulize this drug). Express Scripts indicated that since it needs to be given intravenously they do not cover this medication, they merely provide a discount on it and they want us to pay 1000 per month for it. We have appealed this decision.

This Mail Order Pharmacy service is terrible. So far they have lost all my prescriptions and always tell me they can never reach my doctor even after I had the doctor's receptionist on the phone with them in front of me and they told them to fax in the prescription which they did and I thought all was well until I got back home and the order in their web portal was cancelled because "THEY COULD NOT REACH MY DOCTOR!!!" That would be funny if it was not tragic - fortunately my prescription is NOT life and death but some people's are and if you always have to fight for every pill - then I prefer dealing with my local pharmacy.

Highly disappointed with Express Scripts!! They just sent us $800 worth of medication that we don't need at this time, nor did we authorize them to send. My husband called them to say we need to return it and they are refusing to take it back. How convenient for them. I will never use them again. What a bunch of crooks.

I tried mail order to save money. I work at WalMart and usually fill prescriptions there. I have been taking an antidepressant for years. My doctor sent prescriptions for this, **, blood pressure med., and ** to them. Again I have been getting this for years and filling with no problems. Everyday a new ship date is given. They will not send the antidepressant until my doctor answers a review because they say it is contradicted by my asthma inhaler. My doctor's office is not one that likes to answer all of these forms. I called Express Scripts to see what was wrong. I am out of my med, which you are not suppose to stop taking suddenly. They told me they were waiting on the doctor's answer.

After learning my doctor had submitted the wrong prescription to Express Scripts less than 24 hours earlier, I called the doctor's office to request the correct prescription be called in and to request that they cancel the incorrect one. I then called Express Scripts myself to cancel the incorrect one. My doctor's office informed me they had made the call. I then called Express Scripts and spent 45 minutes on the phone attempting to cancel. 2 days after my doctor and I placed the cancellation requests, Express Scripts sent me a shipping notification for the wrong prescription. I was told it was already in the mail bin. This would have put the medication in the mail bin for 2 days before it left their building.

Express Scripts would be a joke if it wasn't for the fact that they deal with medications people NEED. Of course I am required to use them. I always have to call, they always delay my order for payment issues. After 5 ** years haven't we resolved how to pay for this stuff yet? And then it takes up to two weeks to ship an order. Waiting for "processing". I asked what processing was and the person could not answer. They deserve negative stars.

I use Express Scripts only because it is required by my insurance. Express Scripts has to be watched continuously since the error rate is so high and the fact that their website has been down to members for now about three weeks makes that impossible to do. And phone customer service is not only time consuming but not dependable.

Don't even know where to start: One time my diabetes medication came 4 MONTHS late! I had to buy it somewhere else. A family member had of mini strokes because I owed $4 before I could get a shipment. Continually told I should have some more blood pressure pills so they won't send more even when my doctor called. I now pay extra with a pharmacy plan but it is worth not having a stroke. Shame on any company for saving a buck and using this scum. It tells you exactly what they think of their employees! Of course, management has a higher plan so they have to deal with this nightmare.

If negative stars were an option, they'd get -10 out of 10! I had set up my prescriptions to be auto refilled. I was assuming that meant my refills would be at my house when I ran out. Boy, was I wrong. I got an email that day that they would be sent out the next day. The next day I got the same email saying it would be the next day. I got that email four days in a row. I called the "helpline" to see what the problem was and I was told she didn't know, but I could get a free 7-day supply from my local pharmacy. She also assured me it would be sent out that next day. That was Monday. Four days ago.

I have used Express Scripts three times. Ten days ago I placed a refill order on the telephone. It was for the same prescription that I have already received. I used the same credit card that is in my file. I received a confirmation number for the prescription. Three days later I received an email that said the order could not be filled because I did not provide a payment method. I called, but I received the email on a Saturday and calls are accepted (800 number) Monday through Friday. I called and spoke to a supervisor, and she said my prescription was not completed because the two drugs I refilled came to more than $500.00 and it is the company's policy not to complete telephone orders that are more than $500.00 without a member of the staff speaking to the person placing the order.

Short version: My insurance through Anthem BCBS requires me to use Express Scripts mail order pharmacy, or I get no pharma benefit. Express Scripts can't seem to receive, find, or process the mail order scripts sent over by the dr that wrote them. Doc says they faxed to the number that Express Scripts provided him and that he got a confirmation the fax was received. However, Express Scripts just keeps insisting they didn't get them. I asked Express Scripts to reach out to the doctor to get it worked out, rather than me being in the middle because that clearly was not working. They said they could fax them a request but would not call them.

I have had nothing but bad experiences with Express Scripts. For two separate medications, they have refused to cover the dosage prescribed by my doctor, as they require taking more pills in a day than Express Scripts deems appropriate. Currently, I am fighting them on two separate medications. One of these I take 3 pills a day, and they believe I should only take 1. For the other, I take 6 pills a day, and they believe I should only take 3. (Do they believe I just feel like taking that many pills a day?) I have appealed both of these, and have lost the first. The other we are continuing to fight, as taking a lower dosage could severely impact my health.

Express Scripts will not pay for a 90 day prescription through CVS but then says that can't guarantee the arrival of the prescription via mail in a timely manner. This is a maintenance drug that is a controlled substance so it will always need to be filled locally. What they want is me to spend 15 minutes on the phone every month begging then to expedite the order.

I have a policy through my employer and it is a very pricey policy because I am 62. I have pharmacy coverage. I chose to move my prescriptions to Costco because the prices were cheaper. Anthem Blue Cross will NOT allow ANY MAIL ORDER prescriptions unless I use Express Script which is owned and run by Anthem Blue Cross. I SEE A CLASS ACTION LAW SUIT IN THE MAKING!!!

Let me be clear, this prior authorization crap is just an excuse to get them to come up with ways TO NOT fill your prescription. This is another company whose sole purpose is GETTING MONEY. Period. Could give two craps about the people that are suffering or need their meds. I was prescribed ** after they switched to another cheap pharmaceutical company that specializes in making medicines worse for my **. Suffering through years of PTSD and trouble sleeping and because I wanted to switch to help me out they said they had to go through another prior authorization.

The issue has been resolved, but I am only giving Express Scripts 3 stars because people who do not have access to a computer, or not computer savvy, will go without medication, and that could be life threatening. I know this because my husband goes through with it almost every month when scripts are due to be filled, withdrawals can kill you.

I'm working for a firm that mandates using Express Scripts. If I do not use Express Scripts and use my local pharmacy and get refills, I am charged a higher price for the medicine. When you call for help, the people on the phone offer the same answer each time. It is the usual canned answer, "We are doing everything we can". I have been waiting 3 week to get a common drug filled. I call and it's on hold for some reason like they can't ready the Doctor's name. Really I have been getting this drug from them for over a year. Every time I need an RX I have to jump through 30 hoops to get it. I asked to talk to a manager and he even hung up on me. Completely unhappy and would not recommend this company!

My Dr. and I discussed my success with a medicine - ** (the medicine's Brand name). When I needed a refill on **, my Dr. forget to write DAW (do not substitute) and I was given the generic by the local pharmacy. I tried the generic, which did not work as well as the brand name medicine, it took longer for me to heal. A year later I revisited my Dr. and requested a new prescription and I asked that I receive the brand name and not the generic as it did not work as quickly for me.

Ever since my insurance changed I have had to use Express Scripts to ship my meds or I pay a higher price. Not only do they charge high prices for non-quality medications, the meds come broken or do not get here on time. Most co-pays are 25.00 and sometimes the cash price is better. I have been given no options, except being held hostage to a pharmacy who has no clue. When you call for help, the people on the phone offer the same answer each time. It is the usual canned answer, "We are doing everything we can" "It will take 3-5 days to process and ship (reality 2 weeks)." I should not be forced to use a sub par pharmacy who has no clue what to do or how to handle their customer's needs. Every time I need an RX I have to jump through 30 hoops to get it. It should be against the law to tell me where I have to shop. I'd much rather go retail, and not have broken, sub par medications sent to my house.

Very unhappy! After calling and get a quote for a RX my doctor sent the RX over and waiting 2 weeks for it to be processed I got a calling saying it was almost 220$ MORE than what I was quoted. So called my doctor to send in a cheaper RX and they wouldn't waive the expedite fee until complaining that it was their fault and saying I would write a terrible review! Or told me to call my doctor to write a 14-day RX. I told them "I wasn't spending more money for your fault because now I can't wait another 2 weeks for the new RX to be shipped!" Very unhappy and the lady I talked to was unprofessional! When I called back to see if my new RX was there there was a note about me in the system. Completely unhappy and would not recommend this company!

We have been fighting to get them to update our deductible. They keep saying it hasn't been met, but Cigna said it has been since may. They refused to issue a refund of overpayment. Then after I requested it, they changed our balance and claims page to say it was paid through our insurance after the request. I paid 64 in July for ** then was charged 135 on 8/17 then charged 55 8/18. They are crooks that keep your deductible under met to keep the prices up.

Both my husband and I are on medications that require daily dosage. In both instances, my husband and I did not receive our prescriptions on time, and when we both called (separately) to confirm why, we were told they did not receive the script. This put us without our required rx for WEEKS. Reminder, this is medicine we cannot be without. Our only recourse was to receive a "bridge" rx from our pharmacy which we had to pay $$$ out of pocket expenses. When contacting ES, the only response given was "we didn't receive your rx." Our doctor(s) had to repeatedly fax new prescriptions only to be lost somewhere in the ES system and extending the length of time to receive our scripts.

Unfortunately this is the only company my retirement plan offers otherwise I would have left long ago. For 2.5 years and multiple prescriptions for myself and family they have not filled a single script without problems and delays. I cannot believe they stay in business. Even my physician refuses to deal with them directly, he writes the scripts and has me mail them in.

I have been ordering and receiving ** from Express Scripts since 1996, after undergoing a kidney transplant in July of that year. A few years ago, I was placed on ** by my nephrologists per Express Scripts requirements that patients use a generic drug if one is available. At that time, the ** caused me serious stomach cramps and my doctors put me back on **, according to Express Scripts step therapy requirements. I called to refill my ** prescription around May 2015 and the customer service representative I spoke with stated, you know there is a generic form of this medication. I explained to him that because of my reaction to the ** I was placed back on the ** and preferred that drug. The refill arrived a few days later and I paid the $10.00 co pay that I had always paid.

After speaking with representatives, I have discovered that somehow my prescription was sent from the doctors office as two prescriptions which Express Scripts states is in essence 2 orders instead of one justifying two copayments from Express Scripts. I guess I can only fault express scripts in 2 ways. First, why couldn't they have told me this on my FIRST email which would have answered the questions I gave to them instead of appearing to simply give me a canned response? Telling me to obtain a new prescription and not telling me why I needed a new prescription (such as the old prescription was written incorrectly) in essence 2 separate prescriptions meaning two copayments.

This company sucks **!!! They have the worst customer service around. Medco Health Solutions had way better service than this ** company before they took them over. I hope Paz dies in hell.

My husband has been taking the same medication for years. All of the sudden when I went to collect his medication at the pharmacy I was told by the pharmacist his medication now required a prior authorization from his physician due to cost. His physician was called & prior authorization was completed and returned via fax.

I am a thyroid cancer survivor. Not hard to survive, the survival rate is 98%, but it did leave me without a thyroid gland. This means that I must take thyroid hormone basically for the rest of my life. This is not a big deal per se, but getting my pills has become increasingly difficult, partly due to the capriciousness of my doctor, but also because Express Scripts is terrible at notifying customers when there is a problem with their prescription.

I had a medical script filled, and they sent out 1/3 of what they ordered. When I questioned the attendant, they said they were wrong and would send out the rest of the medicine asap. The next day, they sent a email stating they doubled bill the medicine. I again called to discover that they could not place the 40.00 back in my bank account. I had to take a credit through them for future orders. They could not put the money back in my bank account. One order, 3 mistakes, very poor customer service.

It has been 3 days since I ordered two prescription refills through my local pharmacy. Both had refills authorized by my doctor. The second day I found out E.S. would not refill the prescriptions because after 3, I needed to use their mail service. I called their number, talked to two reps, asked to "opt out" of mail delivery. Rep agreed to amend my file. Went to get drugs, refills were denied. Called again and was given a number for the pharmacy to call. They did, but were given a different number for me to call, which I did from the pharmacy on day three. Was disconnected when put on hold. Called the number given to the pharmacy. Took the phone to the pharmacist. She talked to a rep for half an hour. She blamed everyone else for the glitch. At the end of day 3 I am still waiting for a call saying my meds are ready.

My husband was prescribed ** for his Type 2 diabetes early this year. We had no problem getting his prescription filled through Cigna Home Delivery, but when he retired in June, our new insurance, SCAN, uses Express Scripts for pharmacy needs. Express Scripts held up my husband's ** refill because it seems that prior authorization is required. They couldn't tell us why, only that sometimes this happens. We had Express Scripts contact our doctor and were subsequently told by Express Scripts that the authorization had been denied because my husband has some type of endocrine cancer (totally incorrect).

By far the most unorganized and irresponsible company I have ever dealt with. My doctors office faxed my Rx authorization twice and called twice... yet Express Scripts never received my Rx authorization apparently. When they finally received my Rx after several days, the website stated waiting on estimated shipment date. The next day, I receive a voicemail that stated my Rx will not be shipped until I verify my shipping address (which was already done when I set up my account).

The insurance provider for my father's former employer suggests that participants get their prescriptions via Express Scripts. He recently decided to give this company a try. He ordered the product he needs under the impression that it would cost no more than he'd paid at the hospital or at his local Wal-Mart. On Thursday he received his package of 100 needles only to learn that what he paid $4.00 for at the hospital now cost him $27.00. Additionally, the package that reads 100 needles only contained 90 needles. And Express Scripts will not take the product back or refund his money and on a fixed income, every penny counts. Needless to say, we are less than satisfied and will NEVER use this company again.

Have not had required medication as directed by doctor. This has gone on since July 2015. It is now October 2015. Called them told me they would ship next day delivery. Well it is the next day. I am caught between two bureaucratic mess. No one to go to, as Tri-care blame Express Scripts and express scripts blames Tricare. They sent me one drug and charged me 46.00 because they said the doctor didn't put it in right but would not take it back and no cost was provided before it shipped. They said if I refused it they would charge me anyway and I would have to pay. They got one star because I had no choice.

This year, Tricare for Life (Government Military Medical Insurance for Retired Service Personnel) has chosen to force all beneficiaries to use the Express Scripts Home Delivery Pharmacy to receive all medications that are considered "maintenance" medications. Their argument is that it is less expensive to use a mail order facility rather than use the local Pharmacy (CVS, Walgreens, WalMart, etc...) We love to travel in our RV and although both Express Scripts and Tricare for Life claim that we can provide temporary mailing addresses, trying to chase down medicine that has been sent to the wrong address or trying to get a 90 day supply of drugs that have been prescribed as 90 day supply has been difficult at best.

Express Scripts has knowingly violated Indiana state Law in a pattern of abusive and illegal behavior in regards to the proper filling of my asthma rescue inhaler prescription. This has happened on the following dates, in exactly the same manner: 4/28/2014, 7/2014 and 10/1/2015 under new health insurance (between 7/2014 and 10/1/2015 we were under different insurance and did not deal with Express Scripts).

I am forced to use Express Scripts for my blood pressure medication. I have been on the same medication for 8 years, 5 of those years with Express Scripts. Since it is a monthly medication I have to mail order it for it to be covered. Here is the process: February 2014 - Dr writes prescription for refill sends it into express scripts. Express Scripts decides to send generic. I have a severe allergic reaction to the generic. Dr. Calls in name brand to CVS. Dr. fills out form to express scripts not to use generic due to allergy. Express Scripts tells me it is in the review board. Review board approves for 1 year and "documents my file". Express Scripts sends generic medication instead of name brand. Dr. has to fill out new form and now a letter with explanation. Express Scripts fills name brand.

My wife has been getting ** for her fibromyalgia for almost 2 years, and when I tried to get a refill (that was still left on her current prescription), Express Scripts, without any prior notice to us, told my pharmacy that they needed "prior authorization" from her doctor to get the refill that was still left and already prescribed. I called, and the Ex. Scr. staff really had no reason, except that they wanted her to "get a cheaper alternative", but when pressed for the cost of these, they found they were about the same. My wife has had to go without her ** for several days now because her doctor is the only one in the whole county, and is quite busy. How can they just decide on a whim, to prevent her from getting her already prescribed medication refill? This shows the worst of our profit motive healthcare system in this country. This company is a disgrace!

I placed a refill order for medication 9/19/15 for diabetic medications. Due to my plan's cost saving measures, maintenance medication has to be mailed ordered after 2 refills. Today 10/4/15 I called Express Scripts because I have not received my medication at this time. They stated on Sept 26, 2015 I received a email that they were unable to contact my doctor on Sept 30, 2015. Does this even make any sense? Now I am stuck without medication for possibly 2 weeks. They were unwilling to give me a short term supply until my medication arrives. Like most people I do not choose to use this company yet my plan requires me to use this company. This company is irresponsible, unsupportive, and fail on communication.

Due to a system error, we are unable to process your order at this time. Please contact Member Services (877) 363-1303. Reference Number **".

Shame on MEDCO for offering such horrible plans to employers. Shame on employers (in particular health care institutions - who should know better!) for forcing them on us. I have been forced for 7th year in a row to have them as our Rx plan - ** That - I deal with my local pharmacy. I have to get a refill every 30 days instead of 90 and costs a little more but it is entirely worth it to me. I can get a person on the phone at my local pharmacy and am treated with kindness, courtesy and respect. MEDCO treats people like POND SCUM.

Only using this company because my insurance requires it. Placed reorders on 8 medications on 9/20/15. Supposed to ship in 3-5 business days. Timed reorder so it would be delivered this week (w/o 9/28/15) when I would be in town to take package in. Received daily emails telling me the order would be shipped the next day. Finally today (10/1/15) received email telling me they would advise when meds would ship. Called Customer Service who told me they had inventory problem at St. Louis facility (on all 8 medications? He said yes) and that he couldn't advise when order would ship. Advised me that they would send in an emergency 7-14 day supply order to my local pharmacy if I was out of the meds, but that I'd have to get my Doctor to contact the pharmacy and authorize all 8 scripts.

None of the phone numbers work. I need my medicine.

Consistently try to order prescription medications through their "90-day supply" offer. Always run into same error code "Reference Number 8068" when trying to initiate order. This offer doesn't save money if it never works.

My doctor sent in a prescription for a medicine that was denied, told I had to try a different med first. Sent in new prescription right away (Thursday). I called a few days later to check and they said waiting for PA from doctor. I checked with doctor and he had sent PA in with prescription request. Called again a few days later and told they had everything and were processing it, would get a call in 24-48 hours to schedule delivery. Didn't hear anything, called back and spoke to an employee who said it was still being processed, should be done that night or next day (Saturday). Still didn't hear anything, called today and got transferred 3 times. Employee said everything was there and she would start processing it. Told her I was told that last Wednesday and it still wasn't done. Asked to speak to a supervisor, she said she was the supervisor and would take care of my order herself to make sure it got done. Let’s see tomorrow.

This is the most awful company that I have ever dealt with. Considering the fact that they deal with very sick people whose health is in terrible trouble, who have insurance and expect the insurance company that they deal with to be fair and accurate in dispensing their medications... they are horrible failures, horrible. Automated things answer the phones and when customer services come on after at least 4 minutes and repeat your name 7 times and thank you for your patience... they are no help at all.

I have been without my medicine now for a month. Express Scripts received my prescription on 9-5-2015, and twice it was cancelled due to not having authorization from my doctor to dispense it (having a prescription is not enough at this business). Then they claimed to have mailed it to me on and tracking number says it was delivered to me on the 21st of Sept. It never showed up. Then on 9-25 15, a supervisor said I could fill this whopping $2.45 prescription at my local wal-mart. So I go to wal-mart today 9-26-2015 to pick it up, and find a hefty penalty attached to it. And I still don't have a refund of the prescription that was never delivered to me. It has taken me a month to date to get my medicine that I still don't have.

My doctor called Express Scripts twice to get 90 day supply of migraine medication for my wife. They kept claiming he hadn't called. They charged me for a 90 day supply twice and sent a 30 day supply each time. My doctor wrote a prescription for a local pharmacy so I would have meds while waiting for a 90 day mail order supply recommended by Express Scripts. I've gotten neither. We have both been without medications because Express Scripts employees dropping the ball or not caring. I'm so frustrated I could just **!

They send out prescriptions that are needed and do not send prescriptions that are needed even when you are on the no worry plan. They have removed one prescription on my no worry plan without telling me then failed after 3 times of my calling to order this prescription and was told they would send it they have not. I am now forced to call my doctor and have them get me a supply of this particular prescription at my local pharmacy. They also will charge prescriptions that I don't need to my card without me authorizing it. I am retired and do not have a spending account so they are taking directly out of my checking account which cannot happen. I have explained this several times to a customer service rep. and get the same response, "oh we are sorry", yet they continued to charge my debit card. I finally took my card off their file. They can invoice me up to $100.

Systematically they have taken each of my type 1 diabetic supplies away from my local pharmacy and have forced me to use their delivery. Most recently they, without warning, refused to cover syringes at local store requiring that I pay out of pocket for immediate medications and ultimately get my Dr. to submit new prescription for their mail order. Of course, they don't even have the syringes to ship. Can't order from them and they won't fund purchasing at local pharmacy. After 25 minutes on the phone, I am told to once again pay out of pocket for supplies while I wait for delivery. I am just learning now that Express Scripts manages our Veteran's supplies. Express Scripts you should be ashamed if this is how you are treating our veterans.

This is the worst pharmacy, they need to change their name. There is nothing express about this company. My medication came a week late. The customer service representatives are incompetent. All three representatives lied about the services I'd be receiving. I will never use this company ever again. They asked if I wanted to be billed? I told them yes, instead they charged my bank account anyway. My account is now in the negative, because they charged me, instead of billing me like they had asked me. What's the point of asking if I want to be billed if they are going to take the money anyway? The representative did not inform me the money would be taken from my account the same day. I'm very disappointed with #ExpressScripts.

Company started denying my refill requests until the last day. I refilled my prescription on 8/21/15 and they would not approve the refill till 9/22/15. This just recently started last week with another prescription. Before they would refill it within about 5-6 days before the 30 day supply would run out. I spoke with a supervisor and was basically lied to about this because I can go back through the history of my orders and show them when all the refills were done.

WTF. I have never used or signed up for the Express Scripts service. I called in a prescription refill to CVS. The CVS Pharmacy called me back and said Express Scripts had told Tricare I had an insurance provider and Tricare would not pay. I had to call and get them to correct it before I could get any Refills.

My doctor ordered a prescription. They wouldn't fill it immediately for no valid reason, and put it on hold. I contacted my doctor. They tried to contact Express Scripts by phone, couldn't get through so they sent a fax. Express Scripts ignored the fax and canceled the prescription. I have to use this company, but they intrude between my doctors and me over a medication I've been using for some time. They don't have the right.

Express Scripts is the Department of Defense's mail order pharmacy for military retirees using the TriCare system. ES used to be a good company; simple, efficient and, in a word, bulletproof. Then they grew. I think they acquired another company, maybe more than one and service took a big hit. Then they rolled out a new website - it was AWFUL. And they rolled out another new website that was better than the FIRST new site, but not as simple and useful as the old one. Now they are rolling out ANOTHER NEW WEBSITE. Each new iteration gets more and more complicated and packs less and less information on a screen.

I have had issues since day one with Express Scripts! I have NEVER in my 62 years worked with such an incompetent company! I am filing a formal complaint with WA State Insurance Commissioner! When I had a refill due in the past, all I had to do was call the Pharmacy & pick up the SAME DAY! Sadly the company I work for now makes us use Express Scripts for our prescription. I have called 5 times in one day & have rec'd FIVE different answers re: the status of my refills.

Wish I could give zero stars. Absolute worst company I've ever dealt with. Complete incompetency, I sent in my prescription at the beginning of June, it's now September and I still haven't received it. They've sent the paper prescription back 3 times, the last two times it came attached with a form I've already filled out, they already had all the information they were asking for and had no rationale for sending it back. I live in a remote Alaskan village where this is my ONLY option. Now they say they can't refill it because the prescription expired. DUH, it's taken you guys 3 months to fill it, of course it expired! Now I've been without my Meds for 6 weeks and can't get a refill until I return to the lower 48 where my doctor resides. My quality of life has been severely diminished. I hate you Express Scripts!

They send me two letters, identical for the same Rx saying they cannot fill it because it is a compounded medicine. Nowhere on the 2 forms does it say what medication they are talking about. So I call and the rep can't even tell me!!! I did not submit any Rx for compounded medicine and to top it off they claim they did not receive the 2 new Rx I mailed them 2 weeks ago. That is how it goes with this AWFUL company. No ones what they are talking about.

I am a physician specializing in the care of children with complex medical conditions and neurodevelopmental disabilities. I write a lot of prescriptions and have dealt with many pharmacies. I have recently had to deal with Express Scripts related to one patient who has to use Express Scripts because of insurance and is on many medications. For each phone call that I make to them I have to go through at least one ridiculous phone tree. I am transferred multiple times, and spend a minimum of 20 minutes on the phone. I now appreciate the local pharmacies that I work with. I would not use Express Scripts by choice.

I ordered a prescription and 7 days later they still hadn't filled it. They never told me they weren't going to fill it. When I finally called them they claim they didn't know why it was being held up. They switched me to 3 different people and it took 47 minutes before they would agree to fill my heart medication which had 1 last refill!!!

Two times in 8 months I have called very early to have my medication filled. On both occasions the company told me the medication was to be shipped and gave me a date. Both times the company stated to me that they hadn't received an order, then backtracked and said they did but for an unknown reason it wasn't completed by the rep who took my call. On the second occasion, because of a holiday I received my medication 2 days late. This is extremely serious medication but Accredo could care less. I've made attempts to complain, sent email, I get empty promises of "we're very sorry" and have yet to actually have told answers as to whom it was that screwed up and how it would be fixed. I have no choice but to deal with them. This is the state of Capitalist Health Care in the USA. 2 choices. Accredo or DEATH.

On August 22nd, 2015 I went to the Express Scripts website to reorder my 3 month supply of medication. Two days later I received an email stating my request was received. After that I received an email that the doctor has approved my RX refill and the "expect ship date" for my RX by Express Scripts would be the following day (Sept. 27th). Since that first "expected ship date", I received daily emails pushing the date to the following day. The following day would come with a new email stating shipment changed again to the next day, and so on. This happened every day for the next 7 days. Then, the status of my "expected ship date" changed from 9/3/15 to "We will let you know". LITERALLY!!!

They CONSTANTLY change the day they will ship your meds, leaving you without medication for days. I'm surprised they haven't gotten sued for wrongful death. WORST WORST WORST. I work in HR and one of our Directors sat next to one of the Executives at Express scripts who thought the company was something special. I told her the next time she sits on a panel with that woman to tell her I hate her company!

I have never dealt with a mail order pharmacy company as bad as Express Scripts. I have been trying to get diabetes supplies since June 1, it is Sept 9 and still nothing. I call them 3-5 times a wk to see if they've shipped meds and they haven't. They have all prescriptions and authorizations on file. They just refuse to send them. Maybe it's because my insurance covers 100% for insulin and test strips. They offered to ship my ** med immediately though and that is not covered by my insurance. I have to pay out of my pocket completely because I choose to use name brand.

Each time I have to deal with Express Scripts, it is nothing but a bureaucratic battle and complete incompetency. Whether it is when I must have a brand name drug as ordered by my doctors or simple billing matters, it is always unpleasant and I end up getting nowhere with the person on the other end of the phone. I don't have a choice of prescription companies, as this is the only one used under my employer's PPO medical plan. If it were up to me, I would never use Express Scripts as my provider!

I HATE EXPRESS SCRIPTS! They don't deal with secondary insurances so if there is any balance for your medication they send you the bill instead of the secondary insurance. The worse part is that they don't send the necessary paperwork for the secondary insurance to process the claim. It's been 8 months and it's still unpaid bc Express Scripts keep sending the wrong paperwork. This is beyond a joke!

Like so many other unhappy customers of Express Scripts, I have been REPEATEDLY forced by their absolute ineptness to fend for myself when attempting to fill my medically necessary, life-sustaining, medication prescriptions. Unfortunately, my health insurance provider forces its clients to fill all of our prescriptions through this joke of a company or literally pay thousands of dollars out of pocket via a local pharmacy. Well, one of the many ridiculous problems is Express Scripts randomly will require a "prior Authorization" form be completed by my doctor before they will fill my medications. First off, these medications are absolutely necessary in order for me to stay alive. See, this is an issue when Express Scripts declines, seemingly at will, to notify me of this completely random new requirement of a medication I have been prescribed for years.

The only thing that has stemmed my anger over Accredo is coming online to see all the complaints that have been written about them over similar reasons things that I've been dealing with. It's horrible to consider since this is a company whose decisions can greatly affect the health of their customers but at least there is some solidarity in knowing that I'm not alone. I've never written an online review or complaint about anything in my life, but this is warranted. My insurance changed about 4 - 5 months ago, as did my pharmacies. I have a chronic illness and take several different medications to manage it. There are 4 different medications that I have to get from Accredo every month and 2 of them are bi-monthly/alternating... so you can imagine the confusion that causes with this incompetent pharmacy.

This company is supposed to be part of the healthcare system--instead, they are part of the healthcare problem. I've had numerous problems with this company, but the latest is that without notification, they switched a prescription that I have been taking for years to "prior authorization". As a result, this med that I need everyday and must be taken routinely has now run out and their process for achieving prior authorization and approving it is archaic. Why do our companies hire these slugs to run the prescription service?

I've been trying to work with Express Scripts but it is impossible. They send prescriptions without notification. I tell them I don't need them. I cancel all prescriptions and they send them anyway. I'm a year ahead of my prescriptions and they still come. I call to cancel, talk to management and they still ship them. The only way to stop them is let the prescriptions run out and hope the doctor doesn't send them the next one by mistake.

Year after year the same problem. Can't find my information. Authorization sent to wrong department. Sent new authorization. THIS WENT ON FOR THREE TIMES!!! Can't find authorization. Sat in doctor's office on the phone with delayed scripts. They are talking to them while the authorization is faxed to them. THEY SAID THAT THEY HAD IT!!! WRONG... DID NOT GET MY MEDS... Call again, had my doctor do the dance again. Scripts sent me ONE order. Then the next time they sent me a 20 day supply and charged me for 90 day. Called again, said they would fix. Nothing came. Entered it online. Nothing came, call again. We will see if the CORRECT ORDER COMES.

This company is ridiculous. Almost impossible to get anyone on the phone. They were supposed to send my meds to my Doctor directly. It went to a pharmacy in Texas - I'm in PA! They were insisting this was correct and even stated my Doctor's name which was totally wrong - it was a doctor in Texas. Finally they clued in and have now sent a fax to my doctor to complete and send back to process the script. Unreal.

I have been taking ** for twenty five years. For many years I was able to get the brand name medication and had no trouble. Then they substituted a generic for the real thing and still no problem for many more years. All of a sudden Tri Care Prime and Medicare decide we need to get our medications through Express Scripts or we could pay cash out of our pockets for it. I feel like the government is trying to get rid of the elderly people of this country by not supplying quality medication.

I have had many problems with this company. my Dr. kept sending requests about no generics on a certain meds. It took several months to hopefully straighten this out. Lately, this Co. tells me they send meds then I get emails saying a different time that meds were sent. The reps at this Co. tell me certain meds have been sent on certain days . It took 10 days for my latest meds to be sent when I have been told it was already sent! I talked to a supervisor today and did receive my latest meds I had complained about today. It is a problem all the time now. Thank you.

Express Scripts received a prescription from my Dr. I received an email saying that they had received it. Only problem was the medicine wasn't a generic. I called them within the hour of receiving the email and told them I didn't want the Med, that I only wanted it in generic form. They said that they couldn't stop the process to stop the prescription. Online it said that the med wouldn't ship out for one week. I said, you can't stop it in a week. I was told maybe not. They never fill a new prescription for at least 2 weeks. I even had another med I had requested and order a week ago. The next day after talking to them, I receive an email saying it was shipped. But, the med I had ordered 1 week ago was still in process. Funny that it took so long to receive the one from a week ago but they could process and ship the one I told them I didn't want.

I have had insurance with my husband's employer for 55 years. The insurance providers have changed over the decades. About 30 years ago Merck-Medco became their service provider. Sometime in the last year or so Merck-Medco and Express Scripts merged. Eleven years ago I retired from a state organization. I did not take insurance offered through that organization upon retirement. For eleven years. About a year ago I had an Rx filled thru my late husband's provider, as I have done for decades, and it was filled thru the organization from which I had retired. It took me months to figure out why I had been billed for the total amount of that drug. It took months to explain it had not been filled under my long time insurance company. Instead it was with "insurance" by my former employer. I did not know I had coverage with them. I don't. I have a "courtesy service" free to all who retired from that organization.

The system they use for order processing is horrendous. They have my credit card on file. I place my order on their website, which isn't easy to use, and select the credit card they can use - then click submit. They send me emails and numerous automated calls telling me to call them to verify payment. I call them and they require me to authorize my card purchase. I DID WHEN I CLICKED SUBMIT. Anyway, I authorized it. Five days later, I look on their website and my order was cancelled. The buffoon on the call clicked the wrong status for the order. I had to go through the whole process again. This isn't the first time this happened and I am sure it won't be the last. ARRRGGGG.

My insurance plan requires that I purchase my medication by Express Scripts after two months of getting it from a local pharmacy. I had paid at the local pharmacy $75 for a 30 day supply. I called Express Scripts to find out the price and they told me that they could only fill a 90 day supply. They quoted the amount of $177 for the 90 day supply. I did not have that kind of money to spend all at once on the medication, so I gave them my credit card information.

I have had 3 major issues with Express Scripts in the past 2 months. First: Approximately 2 months ago I received a 60 day supply of a medication and was charged for a 90-day supply. I emailed to inquire and was told I would have to call and talk to someone. So after 20 min on hold I was told they only bill for 90 days but because my doctor had only sent an order for 60 days they could only fill the 60 days. So, according to Express Scripts, it was my doctor's fault they overcharged me.

I'd switched from my local pharmacy to Express Scripts because Express had a better price on one of my medications. Whenever I need my regular scripts filled, my doctor calls it in. Every time this happens, I receive a phone call asking me to verify my address. I have not only done this with every single time I have my meds filled, but I have also logged into my account on express-scripts.com and verified my address. After I'd verified my address on my account, I did not expect to get yet another phone call asking me to verify my address. I've previously called and spoke to a Customer Service rep asking why I needed to verify the address, and the answer I was given was "because we need to verify your address". I then chose to go the written route and submitted a question through the contact us form on their site (I did this because there is no direct email; just the FAQ and the contact form).

I am an employee who work at Express Scripts. I am working with them for over 10 years when they were called Medco. When they bought Medco, I was making 21.00 dollars hourly. Express Scripts cut my pay, stop my increments, gave all employee the cheapest insurance required by LAW. In short, it took me more than 10 years to get up to making over 21.00 dollars an hour. Express Scripts cuts my salary back to 10 years back and stop all increments. Then they change our insurance for medical benefits. You go to the doctor, you pay co-pay, later you get another bill for doctor's services which insurance DOES NOT COVER, even if it's your ANNUAL PHYSICAL EXAM. No lab work is covered.

I am very upset with customer service. I requested for the Rx to be transferred from CVS pharmacy specialty to Express Scripts. The customer representative informed me that their protocol do not allow the pharmacist to call any other pharmacy to request for the Rx to be transferred. I am a pharmacist myself and I've never heard of that procedure. I requested to talk to another pharmacist from Express scripts but the representative put me on hold for about 10 minutes and did not allow me to talk to a pharmacist. He then told me I have to contact CVS specialty to have them do it because it's their policies not to call in for transferring Rx. As a pharmacist working in the field, I am very upset with this specific Express scripts policy or "protocol". I feel very bad for other customers/patients experiencing the same issue because transferring Rx is a very common task that the pharmacist performs on a daily basis.

Express Scripts has repeatedly gotten orders from my Dr. and sat on them without even notifying me. They say there is an issue with my insurance eligibility. When I call and spend 10-20 minutes on the line waiting for customer service to answer and/or respond to my question. They tell me they have notified me, but I never get a message. It is incredibly frustrating to expect a prescription to be filled, but for it not to arrive and then have to scramble at the last minute to get my Dr. to order a prescription for a local pharmacy. Even when they do get a prescription that they actually send it usually take at least a week for them to process and get it in the mail. I'm planning to change insurance carriers next year and hope it is one that does not use Express Scripts.

Once again I have been left without critical prescriptions due to the absolutely terrible service provided by Express Scripts. The process used to notify consumers (there is a problem with their prescriptions) is simply a mess.. A week after talking with customer service and told everything was set AND after receiving an email that Express Scripts would let me know status of refill I finally call AGAIN only to be told they stopped my refill. They said they called but I never got a call. They NEVER emailed there was a problem. I wasted days waiting for a delivery that was never going to happen. I DO NOT recommend this company after repeated problems to responsibly handle such a critical service like delivering critical medicines.

Express Scripts will tell you to fill the prescription through them and save money. It's Not true! They ripped you off and dispense prescription not enough to last you for 90 days. In this case, it's an inhaler because my husband has asthma. The doctor's order is "Use 2 inhalation every 4 hours as needed for shortness of breath". They only shipped 3 boxes/200 metered inhalation. They charged $70.00. Compare to Wal-Mart, every refill they give him 2 boxes/200 metered inhalation for only $35.85. Do you see the difference? If you go to Wal-Mart for prescription it's cheaper because 2 boxes for only $35.85 unlike Express Scripts 3 boxes for $70.00. For them that's what they allowed them to ship. Will never go through them again.

The employer I work for requires that after 3 refills at a local pharmacy I have to use Express Scripts. My doctor sent a prescription to be filled to Express Scripts. We never got the medication. When I called they said, "Oh we had a question and cancelled your prescription." They never called me or sent a letter to say, "We had a question," or contacted the Dr's office. Imagine how many other people they do this to?

I called Express Scripts because they are sending my medication for severe restless legs too late. It is a medication I am to take the same time every day and that is what I have been doing. I will have to go at least 5 days without my meds because they are not responsible enough to send it on time. My neurologist will not be happy with this since I am never to miss a day. I would call her, but her office is closed over the weekend. Wonder what would happen if it were heart medicine that I would have to have daily. This is SCARY! It is on auto renewal and someone in the company has not calculated the mailing time when the meds actually arrive and being too close to the deadline could be lethal.

I recently moved to Florida and changed my address to my account at the Express Scripts website. My doctor placed an order for ** on 7/28/15 and I received notification from Express Scripts. I received numerous calls from Express Scripts and called them at least 5 times to verify my address. Then I received a few more calls, one being from my doctor stating that Express Scripts wanted to change my medication to something else. For medical reasons I cannot take any other alternative medication. I contacted Express Scripts once again last Monday evening and advised them of that, and they assured me I would receive my medication by Thursday because since I had no more medication they would overnight it.

There are few things in life we can count on, however I can always count to be stressed, overcharged and late on my medication with Express-Scripts. Their slogan is "Millions trust for safety, care and convenience. It's simple!" I legitimately cannot think of a more inaccurate slogan. It's like they were all in room saying, "what are the antonyms for what our company actually is?" On top of that, every time I call the good old folks that work there, they give me an endless amount of reasons of why they can't help, why something is not coming within the time I need it etc. The SECOND I get married I am ditching this horrendous prescription drug "coverage plan" and I recommend anyone who is still breathing to do the same.

I have been dealing with this company for almost a year and I still pay a lot of money for my medication. I tried their mail in order per - was told it was cheaper and it was. Now I do everything I was suppose to do on my end and because the employees did not give me all the information correctly and did not handle their end properly my family has suffered. They took $100 dollars out of my account after they realized they were suppose to get it from me a Month later up front. Did not inform me of the deductions and yes it cause a few non-sufficient funds. Also took $88 due to a computer issues that was on their end along with charging me extra for a medicine that was already paid for and both charges once again a number of Non-sufficient funds.

In the last several months, I have received a mailing from Express Scripts claiming that I am required by my insurance company to use their service. Every time I have called my insurance company, I was told that I DO NOT have to use Express Scripts and can continue my medication purchases at the same locations that I have been. I notified Express Scripts that I did not want to receive any future mailings from them, and of course, all four times I spoke to this company, the "threatening" representatives have told me that I do have to use them. This sort of "bullying" tactic does not work with me, and just because I am an elderly female, these people apparently believe that I will just keep tolerating this sort of unprofessional behavior.

TERRIBLE service. Many times, requested refills & didn't receive them. Check my acct & see "Did not receive approval from Dr." In actuality, Express Scripts isn't sending requests to Drs. Once I didn't receive Rx, they insisted it was sent. I was charged for it and never received it. Same problems over & over again.

I have been using Medco/Express Scripts now for almost 12 years. I have had several failed deliveries over the years, but this last one is inexcusable. I placed the order for 9 medications on July 9th. They were shipped on July 10th but never arrived. It's now been over 3 weeks and still no medications. Every time I call ES, I have to jump through hoops to get to someone like a supervisor. Then they have no clue what's going on, even when I give them my order number and explain to them what I said to the previous supervisors.

I had to switch to Express Scripts because my insurance changed and would no longer cover any other pharmacy. I had no choice in the matter. Every time I have received my medication it has been in a broken box, mishandled in transport obviously, however it should have been packaged more appropriately. I also worry that any of my medication that is temperature sensitive might be mishandled. They told me they package the medication according to the manufacturer's recommendations. But I haven't seen any "extra" packaging, and this heat can get intense. I don't really like the idea of receiving my medication through the mail, but so far it has gotten the job done I guess. One positive aspect is that they do update me appropriately on the shipment of my medication and on communicating with my doctor.

Basically, my prescription insurance states that if I get my prescription via Express Scripts mail order I pay 0 for the meds. If I go through a local pharmacy I am required to pay an amount which, apparently, escalates with each refill. The problem that I am having is trying to get Express Scripts to fill my prescription through the mail! I call Express Scripts repeatedly to get them to fill my prescription through the mail, and each time I call, they tell me that they are going to fax a request to my doctor and that I should be getting my prescription shortly. However, when I go to my doctor's office they say that they are NOT receiving any fax requests of any kind! When I call Express Scripts I get the same story, that they will send a fax request. When I speak with my doctor's office they say they've never received any fax requests.

I called and spoke with customer service about questions regarding required Rx documentation to fill a narcotic med... She encouraged me to use mail order (legal in Minnesota) and that it would cost $10.00 for 3 months... which is about the same if I go directly to the pharmacy using generic as the Rx states. After a few days I happened to check my balance online and was charged $230.00!!! I called in and asked them what happened! Express Script told me that the Rx said to use the brand name... it did not and confirmed it with my clinic in which they read to me word for word. My clinic is great and called them to clear the matter. The brand name was in parentheses and it said to use the generic for the Rx... They disagreed...

If I could give Express Scripts zero stars, I would. If I could give them a grade it would be below an F. Worst company ever. This place should be investigated asap. Medco was bad but when they merged with Express Scripts, customers suffered and continue to do so. Their screwy policies have negatively affected my health. Cannot renew scripts on websites, renewals lost, changes of policy everyday without informing customers, and their website is under perpetual revision to the point where it is now DYSFUNCTIONAL, as is the entire company. They also lie. Suddenly they started giving me only a month's supply of scripts (Claimed my doc ordered it this way but I have proof they lied). Now I have to constantly renew my scripts and because of dysfunction, I frequently run out of meds. Please someone needs to investigate this company. And when you complain, rude young and clueless customer service reps will scold you.

My DR. fax a prescription for blood pressure medication for **, to Express Scripts. They did not have any and in big black letters BACK ORDER!! Called a number of times, when it got to be about 14 days, was told that it had been on back order for 4 days (lie). They did not realize I was looking at my information online at the same time. Told them not 4 but 14 days. Then they said: "Well Express Scripts must have gotten some in and ran out once more (lie)." Was also told I could have my DR. give me a different prescription, wait, or get it somewhere else.

My doctor wrote a prescription. Express Scripts won't approve the prescription even though they don't pay for it; Medicaid does and Medicaid has approved it as long as ES approves it first and they won't. So, medicaid can't even pick up the cost. So the only way I can fill my med is to pay $110 out of pocket even though I Have TWO INSURANCES!!! THE MED IS NOT BRAND NAME. NOT EXPENSIVE. They have no good reason not to rubber stamp it and let Medicaid pay. Instead, I have to pay and I can't afford to.

Express Scripts is charging double for employees who work for employers that mandate mail order usage on routine maintenance drugs. At my job, if a script incurs over 2 refills then we are FORCED to use mail order or be penalized by paying full price for the drug. It is very subtle and not many people have recognized it yet, but it is happening. I have a prescription that would cost me $2.30 a month at a local pharmacy, yet after 2 refills I am forced to use mail order thru Express Scripts where costs are supposed to be lower via this method.

We received notification that my husband had to fill his prescription through them and could no longer use the regular pharmacy. We were unaware that we could only fill 4 scripts at a retail store before it had to go through them. They stated they sent out a letter, which we did not receive. We explained that we have been having a mail theft issue, and could provide an open case number and video. Which is why we didn't receive the letter. WOW SO, let's be clear about how this works. If you don't receive the letter and don't know of the change, you're screwed out of getting your prescription because they sent the letter. The prescription requires no missed time or it becomes ineffective and will no longer work. This medication is required to stay alive and be healthy. Even after explaining that numerous times, and now screaming at them over the phone, they don't care. They sent the letter after all.

I am so glad I happened into this site and see that I am not the only person who gets screwed by Express Scripts. All of the comments are so true I feel like it was me sending in the comments. Twice a day I get an email saying my prescription will be sent the next day and the next day I get a new one. Still no medication. I had to take two ** to keep my temper under control and not get on a plane to their pharmacy. Thanks for the site and letting people know how stupid the entire organization is.

We have to do mail order prescriptions for maintenance drugs and Express Scripts is who we get them from. In the past year I've probably have called them at least 15 times and my daughter has called about 10 times. It's very rare if I send in a new script or order refills on their website that I get them in less than 10 days. When I refill online I always pay when I order, but for some reason they always call and say I have to pay before they ship them. One time they called said I needed to pay I told them I did when I ordered them. They said it wasn't showing that I paid so I paid over the phone so we could get the meds and the very next day they took the money out of my bank account again because I had already paid when I ordered. I called and they said that was weird and they didn't know how that could happen.

My doctor called in a prescription for a compound cream for pain. Last night I received a phone call from pharmacy saying Express Scripts would not cover it because one of the ingredients was not covered. I called and spoke to a girl name Gayle. First it was hard to understand her as she had a strong accent. Took 40 minutes of talking about this one ingredient and a lot of time on hold then I was told "Oops yes we will cover this."

They filled the prescription for 90 days of ** with one 4 mL bottle, charged the full price for 90 days, and then sent it weeks late. They claimed the doctor only wrote the prescription for 1 bottle, but the enclosed directions are very clear, and they, after all, are supposed to be the experts on the use of medications. So by charging for 90 days they give evidence that they understood the intent of the prescription. ** has to be used every day for almost a year (instructions say 48 weeks). The way they sent it, I would have had to restart the year 4 times since they refused to send the remaining bottles needed before 90 days had elapsed. I refused to play their game and stopped after restarting once. I don't have a receipt because they don't send me receipts. I have copies of checks. I filed a complaint and the doctor's office wrote a letter, and they did not respond to either.

We just switched our insurance company in January due to employment requirements. This company has messed up every prescription after requiring us to use them instead of our local pharmacy. We have to call multiple times to get our prescriptions straightened out. This company is horribly frustrating to have to deal with.

My wife cannot take the generic brand of **, for her mental health condition. It makes her throat swell up and she cannot breath. She has been getting the brand name ** from ES for the last 3 1/2 yrs and they have gotten letters from her Doctor to that effect. She has been approved for the ** every year by them and she has been getting the 90 day supplies. They have messed up the RX at least twice over these years by sending the generic brand, which she then has to call them, they apologize, and then send her the correct RX.

The beginning of July I requested a refill of a maintenance medication. Couple days later get a call with the only ID is the 10 digit phone number. Expecting a ROBO call was not paying attention until the end when they decide what they think I want and hang up. They are out of stock and expect shipment shortly. Wait a week and check online to request the refill. Order refill. Do not hear from Express Scripts so go online again. "Prescription has expired, what do you want done." Isn't it obvious - get new prescription. Get message, have new prescription. Couple days later another 10 digit ID phone call - medication on back order, due in 7/27. Getting close, but can do.

Please file complaints with your attorney general. Only way to change this awful company. Customer service, well it doesn't exist. Forcing us to mail meds and don't arrive on time. Refusing to provide docs showing policy on refilling controlled 1 day early. I filed complaint, hope you do too. AG will act when enough consumers are harmed.

First off, I had Cushing's disease 13 years ago, and had my pituitary gland removed. Because of this, I have to have a testosterone replacement because my body no longer makes it. For a while I used injections, but they quit paying for that. So, my Dr prescribed Androgel, and for some reason... they have stopped paying for it! I only have this through my wife's work, as I am disabled.

Accredo did not thoroughly check for co-pay assistance and shipped injection medicine anyways. I receive shipments for 90 day supplies. Then when I had an over stock of medicine along with following my doctors orders to stopping using if develop a chest cold so ended up not needing shipment. Then when call in to order since the only way was to ignore all the calls, Accredo says I owe them 1700.00, because I didn't call in with new co-pay assistance card. They write off anything past 90 days, yet I had an overstock from the earlier shipment. So the consumer is getting charged for medicine not needed at the time, Accredo does a write off, and now says it is going to the collections. And this stems from them not checking on co-pay assistance, auto-shipping, and now telling the consumer I have to pay 1700.00 when my normal payment is 10.00. Any others interested in filing a lawsuit, please post.

This is in the course of about 2 years. First my wife takes ** for psoriatic arthritis which is very expensive so it had to be paid for upfront. We could pay by check and it would delay her getting her ** or we could give them or debit card number for a 1 time use and they could send it immediately (which was still 3 weeks longer than it was supposed to take). Well, that 1 time use resulted in multiple unauthorized uses even resulting in sending and charging us for meds that we hadn't used in years.

I got a letter from Express Scripts telling me that if I didn't get on their program my insurance company would no longer pay its share of my long-term eye drops, which I take to combat pressure. I called them to say that I was perfectly happy going to the pharmacy, and I wanted to know how they could justify the increase in price (it went from $1.96 to over $11.00.). I was told the new price was less than it would be with no insurance. This was true, but it's only thirty cents lower, and the price they charge me now is $9.00 more per bottle. My insurance is through United.

Called 5 times and got 5 different answers about my son's ADHD meds. I have been paying $30 a month for his meds which goes towards my son's $500 deductible through Aetna and suddenly on the 5th refill I am being required to pay $128 which is the remaining balance. When I called for an explanation, I was given the run around. This is the second time I have had issues with my son's meds costing a ridiculous amount of money. Who can afford to pay over $100 a month for a 30 day supply. Member services was no help, told me to have his doctor fill out a PA for absolutely no reason! I hope I never have to deal with this terrible company again. Where do they find these people with pea brains?

Most if not all our medications are on auto refill. My husband medication was cancelled on 6/11/2015, for non-payment of $60.00 balance. All invoices and account ledger indicated we didn't owe a balance. Had to wait another 8 days for meds.

Express Scripts should receive no stars as far as I'm concerned. A prescription was mistakenly sent to them by my pediatricians office. I realized there had been an error when I received the medication from them. I tried to call to get the medicine returned, and get the prescription locally filled. I was informed by Walgreens, they couldn't fill the prescription because Express Scripts already used my insurance to collect payment. Once I disclosed that to the Express Scripts and asked them to correct their error… their customer service was rude and uncaring and told me I was to return the medication at my expense and once they received the return which I was supposed to somehow track. I was to call Express Scripts and let them know that the prescription had been returned and tell them to issue a credit and then call Walgreens and have Walgreens call Express Scripts to work out the insurance payment.

Appalling customer service. Complete lack of common sense. Dangerous in that prescriptions are not filled in timely manner. No communication between health care providers and Express Scripts. Communication would enable smooth transactions. I have had to order medications on behalf of someone else and am beyond angry. I have written to pharmacy trade groups since I believe private pharmacists are the antidote to this mess. Awful.

I am very dependent on pain medicines like most of the people are. I called Express Scripts to try and get my meds refilled and they want me to not take them for like 3 days or something a month which I cannot do. I am getting very frustrated as I am needing them so bad right now and not sure what I might have to do to get some money quick.