Express Scripts Reviews

I have been dealing with an issue with Express Scripts since November 2013. My daughter is on disability and selected Coventry Cares as medical coverage. I have been told numerous times by supervisors at Express Scripts that Tri-Care/Express Scripts does NOT recognize Coventry Cares as it is listed as a supplemental insurance, therefore my daughter’s prescriptions are covered by Tricare/Express Scripts. Now a secondary insurance "Flag" is on my daughter’s account in Express Scripts computer when it should be removed.

This company is atrocious. I wish I could give them a -star. They kept my meds from me and wouldn't send them even though it was their mistake. I ended up having to settle the matter (which took me about 45 seconds on the phone to my doc) and even then they didn't give me my meds.

I'm so tired of having to deal with Medco, every time there's an issue trying to get RXs filled. It is very stressful. I have been trying to get my pain medication for over a month, my Doctor sent out the RX and I called to give consent to fill it out, a few days later got a phone call saying my Dr had to call them in order to fill my RX she had already sent, I went back to my doctor over 2 weeks ago, and she told me she had called Medco and cleared any issues, got home and contacted Medco again and was told they were in the process of filing my RX. 2 weeks later called them again and was told the meds had been sent out. 1 week later I have not received my pain medication yet! This is only 1 issue but my husband and I have many stories to tell about Medco and none of them is good. I would never refer Medco to anyone!

This has to be the worst company I have ever had the displeasure of doing business with. If it were not for my dire financial straits at this time, I would not be using them at all. Consumer Affairs would not post my earlier review (and I'm assuming they will not this one either). 12 Phone calls, 6 telephone operators, 3 "Management Team" employees and 10 emails later, I still do not have mine or my husband’s medications.

I have been out of my medication for over a month. My Family Practice, which I have been going to for my entire life, 43 years, 3rd Generation has sent 4 prescriptions of the same medication into Express Scripts and still they will not fill any of them. They claim the address is wrong, no electronic signature allowed; one supervisor said and I quote "we are not staffed to handle your issue." I'm so upset with this company and my personal Insurance Company is requiring we use them. Please use a Local Pharmacy at all cost. Trust me!!!! It's the worst customer service this side of the Mississippi River.

I was due to get my last 90 days of 3 prescriptions. 2 of 3 of my prescriptions were not sent. I called to check on them and no still can tell me why they weren't sent. They put through an order to send and changed my address at the same time stressing the fact that they be sent to new address. 5 days later they were sent to the old address & returned as they must not allow forwarding. I called to get replacements and they won't send them without first receiving them back from the Postal Service or getting a new RX from my doc. I'm not due to see him for another 4 months and he's not going to renew it without seeing me first. I've wasted over 4 hours on the phone with them. I will not be using their home delivery service again. Very poor policies. Shame on you Express Scripts. 2 screw-ups by you and I have to deal with the nonsense. Customer Service Rep friendly but couldn't help. Supervisor - what a joke to talk to.

My account has been blocked for over a month. The ability to open secure emails has not functioned for six months. I live overseas and the 800 numbers they list to call are toll numbers. They will not help you unless one calls the 800 number. They seem to think a phone call is more secure than an email. That is 10 year ago thinking! I have, like most others, a dozen or so accounts including banks, emails and others. I have had no problems with any of these over the years. Script Express without a doubt has the worst service site in the Government!

Between Express and Accredo - not sure what has happened... the right hand has no idea what the left hand is doing. Almost 30 minutes on hold to get a "Customer Care" person to get me to the right "department". One answer from a phone person, another from a supervisor, and they were BOTH wrong!!! VERY difficult to navigate the system and TONS of wasted time on hold! Yup -- EVERYONE was apologetic.... I understand prior auth - but you should teach the CSR's how to read a computer screen. They are so stove piped it's insane!!

It took almost 2 months to get my script. Every one there was telling me different things. A whole month of phone conversations, my script and medical info was lost. Everyone is very nice but most don't seem to know what's up. Saying it took 100 calls to get my script is not an exaggeration. Good luck getting yours.

I ordered refills on prescriptions. No delivery attempt was made by UPS who gave me a tracking no. There was no notice left that a delivery attempt was made. I contacted UPS and they said they passed the package along to USPS who also did not make an attempt to deliver my medication and did not leave any notice that they tried. UPS site indicates it was delivered but does not say where the medicine is and no one signed for it. I called Express Scripts. They charged me for the medication because according to their records it was delivered.

My doctor erroneously called in a prescription that we asked her not to. I called Express Scripts to make sure that they did not fill the order. Even though I reached them before the order was filled and before it was shipped, they debited my account over $600 dollars and refused to cancel the order and refund my money. Further, within my package of prescriptions, I received an order of birth control pills for a patient in VERMONT. I am in TEXAS. I am sure that patient is wondering where her prescription is that she has already been billed for and Express Scripts will swear they shipped it to her. I have notified her doctor of this error.

This is the third time Express Scripts has deducted money from my checking account without authorization! I even canceled my debit card and received a new one because of them and they still somehow managed to deduct over $500 from our checking account just now and our co-pay is only $10! They NEVER asked us how we would like to pay for the $10 and they NEVER NEVER asked about the $500 - they just took it from us. And this is the THIRD time this has happened!! This is a horrible, greedy, shady, sneaky company! Who does something like that?

I am very frustrated with this company. We got a letter saying insurance would no longer cover my husband's diabetic testing meter and supplies (which work just fine) and needed something different. Plus we couldn't do it our local pharmacy but had to do it by mail with Express Scripts. So my husband went back to his doctor (another co-pay of course) and got a new script, we filled in their form and mailed it in a week or two back. Yesterday we got a phone call from Express Scripts saying they needed more info. Called back, what info do you need? The representative didn't know! So, hmm, why are you calling me then? After long wait, turns out they want the duration of the script.

Every month, I have the same problem. I get my meds from Express Scripts and 2 I get through Accredo which are specialty drugs and I pay a copay and the drug company is billed for the copay assist. As soon as the amount comes up, I put my copay on my credit card. But, Express Scripts blocks all my other drugs for heart, diabetes, BP, etc and I can't order them until the copay assist pays their portion of the specialty meds. But, they don't get billed until I call and call to Accredo and they keep saying they will bill and don't.

I take medication for diabetes, cholesterol and hypertension and have been a Medco customer for probably 15 years or so. My doctor submitted new prescriptions to Medco in January 2014 for my medications but I had enough on hand that I didn't need to order them right away. On Friday, April 11, I tried to order my meds from the Medco website, like I always do. I noticed that the prescriptions were marked that they couldn't be filled until January 2015! On Monday, April 14, I called Medco and was told that the 'hold' was placed because they required 'shipping address verification'. It must be noted that I've had the same address and the same physician for 7 years. Anyway, I jumped through the hoops for the customer service folks and verified my shipping address.

My doctors' office spent over 90 minutes on the phone last month with this company getting a prior authorization approved for an additional quantity of my medication. I was promised the extra medication would be sent within 1 week. It's been 3 1/2 weeks and I have not received it. Last night I was hung up on and then when I called back I was put on hold for over 20 minutes and the rep never came back. I have a letter from them stating that the authorization was approved. I have a case number and yet they tell me the letter "means nothing". They have no documentation of it.

I was charged overdraft fees because they "claim" my new card was not on file. It was in fact on file. I work in the medical field and I am not stupid. I updated my card and the supervisor was not wrong!!! She argued about the date I had it on file and I ended up paying DOUBLE for a prescription. Even AFTER I updated the card I was charged ANOTHER fee AGAIN and she still argued with me about the card. Lesson regarding this.... take a snapshot when you update your cards on this site so you have proof and the date. If you don't and you get charged they don't care at all and will still make you pay the fees. Their customer rep agreed with me but the supervisors were EXTREMELY rude and didn't even care what I had to say. They talked over me and basically didn't listen WHEN I tried to talk. Disappointing.

I spent 3 days trying to get information. This is the worst company I have ever had to deal with. Nobody knows what they are doing. Was put on hold for 40 min. at a time. It is unacceptable the way this place runs sending you from department to department.

In all due respect who reads. The best I can do without using vulgar or obscene gestures! The best advice I can give anyone who has Medco, your best bet is to use your local pharmacy. No one should have to experience the problems I have had with getting my medications. PLEASE TAKE THIS ADVICE!!!!!

Since inception, the new Express Scripts Prescription Home Delivery Portal has been far less than inadequate. My wife, a transplant patient, has had medication lost, not moved over from the old system, prescription history gone, so on and so on. The new pages displayed are hard to find information (but then a lot of it has disappeared anyway). I sent in numerous messages on their RATE THIS PAGE form and no one at Express Scripts seems to care about our serious concerns.

I have noticed an increase in price. When I called to find out the reason, I was told they had NO idea that there was an increase because they were a new company, and didn't know the old prices. I have been using Pataday for well over a year. The original price was 4 bottles for $30. Now the price is $31 for ONE bottle.

As a transplant patient my meds are extremely important. My employer uses Medco. It has been a struggle to pay the whole amount after the first 1000 dollars a year. When I renewed one of my anti-rejection medication, they were charging $920 for 3 months. At my brother's urging, I called Costco and got the same medication - same pill- for $136.98. All my other meds were comparably lower too! I wrote Express meds asking what is their justification for pricing and have not heard back. They haunt me with numerous phone calls daily about refilling - no wonder - they are making a huge profit! My employer is self-insured. I can't figure out why they want us to do business with Express Scripts. Shop around!

I never thought I would find a company worse than Time Warner Cable for poor customer service. Well I found it, Express Scripts. In checking cost there was a slight savings on several of my meds to get them from ES. Well after 7 days of back & forth with ES on the phone & on the web, there is no dollar amount for that amount of aggravation. First when you call it is 4 minutes of messages you must listen to before you can even begin to make your selection. I was told to contact my doctor & did. My doctor contacted ES.

On 4/10/14 I visited the Medco website to log into my account to overnight a prescription that I needed asap. The Medco website could not find the next page when I typed in my correct account information. The error that was produced was a MEDCO error - not a web browser error. After calling THREE TIMES in a row - getting past 4 minutes of automated talk to get a representative - their phone system hung up on me JUST as I was about to be directed to a representative. THIS IS CRAZY. There is nothing EXPRESS about this service when you have to pay 30 dollars for overnight shipping versus walking into a local pharmacy. This is the biggest con of all time. So angry I would give 0 stars if I could.

I have had Express Scripts as my prescription company for several years through my Employer Disability Plan. I am a transplant recipient and take about 18 different medications. In January, I tried to reorder a medication and was told I didn't have coverage. Once that was cleared I tried to order another prescription and was told my coverage was only good until 1/31/14. Once that was cleared I tried to order a new prescription from Walgreens and was told Express Scripts could not find me in their system. Apparently my date of birth was entered incorrectly. When I called to check on the next refill they could not find me in their system. My name was incorrect. They can't seem to find me but they can bill me just fine!

The patient care advocate in different occasions lied to me and all of them had different answers about a prescription I never received. I believe the company is responsible for all the irresponsibility and the Customer or patient care representative are obligated to lie to the patients because the ones in command don't really care about their customers at all. Worst company ever. Poor us the patients that need our medications on time and poor people that work for that company.

The prescription coverage on my old insurance was terminated on Dec 31, 2013. Express Scripts refuses to accept this. This information was on their website, but I can't find it anymore. Luckily I had made copies. When I call, they give me the standard reply, "I have to do some research" and they hang up. They ignore all phone calls and FAXes. I have been working with a benefits specialist at the Senior Center here in town. She sent them a letter registered mail. I got a phone call with the usual "I have to do some research, I will call you back on Monday". That call never came.

First, the "new" website after the merger is the WORST thing I've ever used on the internet; impossible to find your way around, find specific prescriptions and/or invoices and generally understand what's going on with your prescriptions. Then you receive emails about specific activity on a prescription and most of the time you can't find the corresponding transaction on the website. Want to find by invoice, good luck! You have to scroll through all of your meds and histories and if you're lucky, you'll find it and can determine what is actually being shipped. Third, customer service borders on criminal... They make mistakes but you can't get them corrected. The right hand doesn't know what the left hand is doing. Orders just disappear into the "cloud" that is express scripts.

Express Scripts are forcing patients taking long term medication to use their mail order service and also forcing patients to get 90day prescriptions instead of the normal 30-day supply. On top of that, they are not allowing patients to use prescription assistance cards such as savings cards and manufacturer rebates; something patients rely on to obtain access to their prescriptions. They proceed to advise that patients can use the cards at the local pharmacy, but they will not cover it the insurance portion of it.

I couldn't agree more with all of the other negative reviews regarding Express Scripts. I am RARELY able to fill a prescription via Express Scripts without having an issue. The largest issue has to wait 2 weeks to receive the medication via mail. I am able to fill a short term prescription a few times locally, but am either told I must pay a larger fee or am only able to fill twice per year. This is especially frustrating for someone who travels often and doesn't have time to wait for medication to arrive in the mail before departing on a business trip. Express Scripts is simply a hassle.

My husband worked for Ford Motor for 39 years. During that time, we were covered by Medco for our prescriptions. Since Express Scripts has taken over, our medication prices have risen and many are not covered. I was prescribed a medication for GERD. There was no medication covered for this disease with Express Scripts. Express Scripts cost was over $100 for a ninety-day supply. I got the same medicine from Costco for $14.00. My husband paid benefits for prescription drugs for 39 years and now that has retired, our prescription manager (Express Scripts) is terrible. Medicare covers his meds at a reduced cost now, but I'm not Medicare eligible yet. Missouri Medicaid covers ** for a little over $2.00. Why does Express Scripts charge such an excessive amount. I am very angry about this. I will definitely be using Costco as much as I possibly can. Regarding Express Scripts, would their conduct be considered corporate greed?

I was called by ES to approve a 90 supply of **. I declined the prescription because the cost was too high. They filled it anyway. When I saw a bill for it, I called them and asked why they filled it and they said I approved it. So after a long call they said it would be investigated and take up to 14 days. 20 days later, I called them back and they said they can't do anything about it since they already sent it to me. Well, I looked on their site to see when it shipped and where it was. I never even got it.

My recent prescription did not arrive, although post office tracking info showed that it was delivered. Complaint to the post office produced no results, except the info that the parcel was not insured; they could do nothing. Calls to Express Scripts resulted in a refusal on their part to take responsibility. They would re-send, but I still owed them for the lost shipment. In other words, they take no responsibility for safe delivery; all risk is borne by the patient. If their business model is to not insure, they should also accept the risk of non-delivery; the choice is theirs. Other online merchants take this responsibility, but Express Scripts does not. I am still being harassed to pay for the lost order. I am through with them.

Express scripts shipped my order & it is lost. But I have to wait 12 days for them to try & locate it, at which point if it's not found then they will send a replacement. So I must wait another 15+ days for something I ordered 20 days ago already. The incompetent customer service rep, kept putting me on hold, for no reason, to which her only solution is for me to call my doctor & request a prescription for a local pharmacy. I asked for a refund then, she said she can't do that either. She continually asked me if I was out of my prescription, to which I said YES. She never showed concern, that I was without medication. She said if they do have to reship, they send it ground again, it does not get expedited unless I pay for it. Horrible!!

Express Scripts fills our prescriptions through Tri-Care for Life. I've been using insulin for well over 10 years. Insulin is a refrigerated medication and must be shipped via UPS to our home address. We also receive other meds that are non-refrigerated and because our mailbox is often vandalized we opt to use a PO Box. Trouble is, the village idiots at ES can't seem to distinguish a street address from a PO Box when it comes to shipping the insulin. Therefore, we spend literally hours on the phone every 3 months repeatedly "verifying" or "confirming" the correct shipping address - which hasn't changed in nearly 5 years. Somehow the folks who designed the computer program can't make a simple fix to show more than one address at a time on their screens with a note that "refrigerated meds go to ______ and all others go to the PO Box.

In January 2014 I tried to fill a script for Nexium with Express Scripts. They had been calling me constantly during December to refill it because I was in the donut hole. They sent a forty day supply and charged me for a ninety day supply. After talking to useless reps I contacted the Better Business Bureau. Immediately received several calls and letter from corporate office stating they had taken care of everything that they need an exception from the doctor. I ordered a refill this month and got another forty day supply. Called once again. Stayed on the phone with rep for half an hour. He told me he saw where everything had been corrected, was very sorry and would send the rest of the ninety day supply.

My insurance company led me to believe that I would save money by getting 90-day refills through Express Scripts rather than using my local pharmacy that could only dispense 30-day prescriptions. Instead of 12 co-pays a year I would have 4 co-pays a year. OK, made sense to me. Little did I know the nightmare that would follow! Express Scripts, like some artificial intelligence program from outer space that had swallowed Medco - already notorious - apparently hires lobotomized heroin-addicts to do data entry!

NEW DOD MANDATE for Tricare Life, starts 4/14/2014 to either use EX or Military base. For Maintenance Drugs. I use a private pharmacy. It took 1.5 yrs and getting my US Senator involved to solve a simple DISPENSE AS WRITTEN Synthroid name brand. I am ALLERGIC to the GENERIC and it DOES NOT WORK AS WELL, thus I have more symptoms of Hypothyroidism. Which means more muscle and joint pain. Then I still had more hoops to go through. NOW DOD IS MANDATING I USE THEM? I've read the complaints. I DON'T TRUST THEM. I have a doctor who writes scripts I say NO to. Private pharmacy allows me to REFUSE them. ES is going to fill them. I am super drug sensitive. Are they going to maintain my full typewritten sheet of drugs I can't take? Even manufacture matters on 1 of them.

My husband has two non-generic medications written by doctors. It has been shown that neither of the generics is effective. Time and time again, even though a DAW is provided, they provide generic, fight about providing the script DAW, and more. They have lost scripts and overall are an awful company that we are locked into because of our insurance. Everyone should write to their Attorney General's office and make complaint there, documenting their ineptness. http://www.ag.ny.gov/complaint-forms.

It is absurd that there are so many complaints about this company and they are still in business. Our experience....much like everybody else. Rude people, inept service, lost paperwork, miscommunication between ES and our doctor. There has to be a better company.

ALWAYS COUNT YOUR MEDICATIONS AS SOON AS YOU RECEIVE YOUR MEDS WHEN DEALING WITH THIS COMPANY! Consumer advice recommends this and as a former pharmacy technician I know it's true - mistakes can be made, even my retail pharmacy has shorted me on medication. Interesting that the errors made by Express Scripts are to short me by one pill at least once a year. Imagine if they did this to each of their customers once a year - gold mine for them since most people do not check or "jump through the hoops" they require to get a replacement for just 1 pill. Interestingly, I have never received more pills than the prescription required. This makes me wonder if it is human error or a deliberate attempt by Express Scripts to add to their profits.

Feb 8, 2014 I ordered pain meds. The 18 of Feb I called and nothing had been filled as they didn't believe that I should be ordering again so soon, going against my Doctor's orders. I was also told that they can enter fear and correct a prescription if they feel there's abuse of drugs? As I told them I've had two back surgeries the lady said, "That's too bad sorry to hear." Now she said, "I will send them overnight." Two weeks later I received the meds. I will look to see if there's a different company. Be glad to hear if there are any good med co out there.

Over the last year, there has never been so much one refill where it hasn't required having to call them for some nonsense and wait on hold to verify something that hasn't changed. Its a crap shoot if they bill my FSA or not for the co-pay and if not of course its another phone call and wait on hold. For one of my spouse's allergy prescriptions for a common medication, they have been requiring a Dr confirmation on every refill, making wasted trips getting it picked up, wasting the pharmacy and the drs. office's time as well. What do you expect when an insurance co. requires you to use them and there is no consumer choice requiring them to actually not suck to keep customers? The situation is utterly and completely inane.

I am on a very low dose of a branded medication, generics have to have within 20% of the branded name medication's active ingredient. The method of delivery and bioavailability is often different with a generic. This is not a problem with the majority of medications but for me it is like I am not even taking the medication. I did try a generic summer of 2012 with disastrous results. Since then I happily pay a higher copay to get the branded drug. My prescriber specifically states NO GENERIC! I have talked with Express Scripts' directors 3 days in a row as my prescription refill has been held up while they "contact" my Dr office. Legally they cannot do this - they MUST fill the RX as written.

I think all the incompetent people work for ES. Every year same problem. They need new scripts for our regular meds and every year they try to do one mass hit to fill every blessed prescription, regardless if you still need them or not. They won't hold or store the refill prescription. They say they won't fill anything before it's time but has anyone else noticed this isn't true. They even filled something twice; we had 6 months of inhalers. Now the same thing this year more inhalers, still have 3 months' worth. Even if their mistakes they neither refund you, they only apply a credit to your account. Which I haven't figured it out for sure, because I got tired of dealing with the problem, but I think I didn't get the correct amount back.

My first order when Medco got hijacked by ES was they sent me generic in spite of my file SPECIFICALLY STATING NO GENERICS. I went through 4 people and when I asked the pharmacist to look at my file to see that it says no generics, he said, "It doesn't matter; we can fill it any way we want." After much argument, that situation was soft. Two years later, I sent them a new prescription and they sent me an email saying they could not fill the prescription because it was too soon after filling the last one. I called and asked, "Why can't you keep it on file and send it to me when the other prescription is up?" She told me that that is not the way they do things. So I asked, "What do you do with the prescription I just sent you?" She said she didn't know. So I went to my doctor and she gave me a new prescription and they sent me generic from Zydus Pharmaceuticals who I have heard horrible things about and now I have to call them to ask why did he gave me this maker when the last eight times they have filled this prescription using. I want Medco back! They had my prescriptions for 10 years and I never had an issue from day one.

Every year I'm afraid to renew my medication. I get in connection with my compensation claim from work. Last year, they took $330 from my checking account to pay for a medication that is supposed to cost me NOTHING!!!! A phone call fixed it last year with a competent FEMALE supervisor. This year AGAIN I had $330 taken from my account of which only $300 was in there for my car payment which caused my account to go over and my bank charged me $30 for that. They are mailing me forms to apply for a credit. Not emailing them but mailing them and then I fill them out and mail them back and wait for hmm how long (?) to get my money refunded. They are so incompetent and such a rip off. My regular account with them is going to come off of immediate pay and they can send me a paper bill and I will send them a paper check when I get to it.

This has to be the worst of all Express Scripts complaints. I've tried for three months to get a prescription card ID number for my dependent wife. I've spoken to upper management personnel over and over again, and since December 2013, they always say week after week, we will send the card in 7 days. Guess what? Still no card, as of March 26, 2014. They say have your pharmacy call an Express Scripts Helpline and the helpline will direct them to yet another number. The head pharmacist said they don't have the time to wade through this minutia. The upper management said they'll have their accounts management look into why my card hasn't been shipped and they will have them call me.

I have no idea of where to start. In the past two weeks, I probably have spoken to 20 customer reps, three supervisors and two management people. I have been lied to, lied to and lied to. By the way did I say I have been lied to. I have been told many times for this one prescription they would expedite it and send it out next day business. I have been waiting for a week now to get this next day expedited. Today I was told that it was too late to put it into the system to expedite so they are now shipping regular mail. I asked them for the tracking number on it. They could not find the tracking number on it and cannot tell me if it actually even shipped. When you ask them to call you back when they have information, they say, "We do not have that capability." I asked to speak to a pharmacist, and they say that is impossible.

My doctor wrote a prescription to take to my pharmacy; the pharmacy faxed the doctor's office to double-check if filling the prescription with a generic was okay. This was approved and filled. However, unprompted, Express Scripts (who was never given the script) faxed my doctor's office a week later asking if a generic was approved. Then sent me medication (unauthorized by me) and a bill (for twice as much as my pharmacy charges). The medicine, even if I had ordered it, was left outside during below 0 weather which is well below the tolerable range for the medicine. Which rendered it unusable.

I usually get a call from ES every month when a prescription is being sent, that way I can be reminded to call and say ok for the refill or not. There was a prescription that I no longer needs to take and thought that I would longer get it in the mail. To my surprise and a $50 bill. I got it in the mail. I called ES and the first lady hung up on me (she was just checking the information). I'd called again and another lady was checking and confirmed that they call whenever a prescription was being mailed to me, but they should no record of them calling and she apologized but said that the Copay $50 is my responsibility and that the doctor or I should of called ES to cancel all future orders. Why is it my fault?

A refill of the medication I need to take daily to control incurable cancer was requested on 2/28 and per their specialty medication program scheduled for delivery on 3/12. On 3/15 I realized the requested refill had not arrived and I called customer service and was literally shuffled and put on hold for over an hour and half. They stated I had no refills remaining. When I looked at my bottle it stated 1 refill left. When I looked at my history the request for the refill was there with the request date of 2/28 and the shipping date as 2/5 so their computer kicked it out. But even though my refill was never filled they insisted that I had no refills due. My oncologist called them on 3/18 3/19 and very forcefully 3/20. In the interim express scripts staff were telling me that all they had gotten were blank faxes. My oncologist was emphatic he had spoken directly to the pharmacy. No meds as of 3/22.

I have had ongoing problems with Express Scripts getting access to my maintenance medication for ** and subsequently for ** (the latter being the much more effective time-release formula that replaced the former). This is a necessary maintenance medication that I must take every day. Express Scripts first refused to cover my prescription for ** as a preferred medication despite the fact that it is the only time-released medication available for my diagnosed sleep disorder. There is no generic available for this medication and it is the medication chosen by my physician to treat my disorder. On appeal, Express Scripts refunded the overpaid amount on my copay ($30). I then refilled the prescription the following month on 2/14/14 at my regular copay.

Every time I try to refill my prescription there is a delay of a couple of days to several weeks. I have spoken with the customer service department and then the supervisors, but I found that calling an upper management person is much more effective. They don't argue with you as much and they do have some pull though just a little more than the supervisors. The problem with Express Scripts is the fact they have no ground rules; each office runs itself the way they choose. There doesn't seem to be any procedures or policies in place for when something happens. Very few of the workers have high school diplomas or even speak the language and the ones that do, have had absolutely no training in this business. A friend of mine worked there and she told me it was basically you're put in front of a computer and with your 'cheat sheet' you answer the peoples questions. If you don't know either make something up or say a supervisor would call them back. She said it was like working in a phone room without the smoke.

I have a problem getting my scripts EVERY TIME I use this company. My employer basically forces us to use ES or we have to pay full retail at a local pharmacy. This time I called first and was told I had to get a prior authorization on one of my three scripts. Since all three were written on same 'paper' script, I had to get the one authorized or I would not get any of them. After they bounced me back and forth between my doctors office and them, it was authorized.

I am running out of one of my medications for depression. After unsuccessfully trying to find out its status on the website, I decided to contact them. This website, either intentionally or not, does not provide any information for contacting them directly. I had to call my insurance provider, not too long of a wait, to obtain Express Scripts phone number. After finally getting through the phone maze I was told that there was no record of the Rx that I mailed in a week ago for a different medication nor the order from my doctor's office. The money I save with the 90 day coverage is great but the anxiety and frustrations of not knowing if I will be receiving my medications in a timely fashion (if at all) and not being able to easily trace the orders are causing me to wonder if using mail order is really worth it.

I am a surgeon and wrote a prescription for a patient for postoperative pain management. The patient went to the pharmacy in the evening because the surgery was in the afternoon. The pharmacy said that they would need authorization to fill the prescription. I spent over an hour last night on the phone and another half hour so far today trying to get my patient's pain medication authorized. After speaking to several people I was told that it would not be authorized and I should consider other medications. I explained that even if I thought that those other medications would be appropriate, there was no way to get a prescription for a controlled substance to a patient after hours. I was only requesting 8 tablets of the long acting pain medication.

My doctor prescribed ** for me through Express Scripts. I took ** for 13 days, my vision got so bad I could not see three feet ahead, I also developed a severe oozing rash on my left arm. I went to 3 doctors and none made the connection to **. I quit taking **, as that was the only thing I had changed recently. The eye sight got better after about 4 days and the rash started to get better. When I could see more clearly I checked the internet for ** reactions and on a Mayo Clinic site found that ** had many adverse side effects which I had 12 of.

I'm trying to use this service ONLY because I received a notification from my insurance company informing me that if I keep using my regular pharmacy to refill my prescription I'll keep paying full price and the insurance won't cover anything; but with Express Scripts I'll be paying $29 for 3 months worth of prescription instead of the over $200 that I have to pay right now. More than worth it I thought.

The original diagnosis faxed to Express Scripts was reported back as not legible in some parts and did not have the full information pertaining to diagnosis. It was then sent into an appeals status after being denied. - After repeated calls receiving different follow-up procedures and numbers in January 2014, a fax was confirmed received with the correct legible information on January 23rd, 2014 by Express Scripts. At that point the process of an appeal should be underway based on conversations with their support staff and letter received.

Express Scripts in my opinion is very poorly run company. Several times customer service has told me I don't have any refills remaining; when I had watched my doctor send in the refill from his tablet. Not to mention I have the copy printed out he gave me, so I could see what he had ordered. When I question this, I'm told to call my doctor and have them send in my prescription.

This pharmacy charges 15% more than my local pharmacy. They refused to issue a refund for a prescription that was never received. They fill orders without verification from the customer that the customer wants the prescription. Will never use this pharmacy again.

I started to use Express Scripts b/c I could get my husband med for 561.00 for 3 month instead of 482.00 for one month. He has Crohn's disease and he has to take it EVERY day. It’s going on 4 weeks and we still haven't received the medicine. The first 2 time I called Express Scripts they couldn't even tell he how my drug deductible even worked and couldn't even explain why I was having to pay so much. The third time, I got a really friendly rep and he seemed to help me out a lot. He sent me a form for my husband to sign to give me permission to speak on his behalf and we faxed it back in. He took my husband info and my credit card info and said he would order it. "I" called back after a week and they said they were still waiting for it to come in. I confirmed the price AGAIN and kept waiting.

I wish I had read the reviews about Express Scripts before I finally decided to "give it a try," in order to save some money on my prescriptions. So I called them and set up an account and ordered my scripts. The next day I saw that ES had already charged my card for the order and so I waited. After 6 days of waiting for the packages to arrive in the mail (within the 3-5-day delivery time they claimed was typical), I went online to their website and navigated to track the order and saw that ES claimed it was shipped by USPS 6 days before. However, the USPS tracking site only showed the date when the package was supposedly shipped, and no progress in the delivery system. I then called the USPS customer service line to try to get updated info on the tracking numbers. After a 30-minute wait time, I finally spoke to someone who checked and told me that USPS never scanned those numbers... so they didn't have the packages in their system.

I worked for this company when it was Merck-Medco. It was a very nice job, and very few problems. I had to resign and move south for a few years. I recently went back to work for Express Scripts (thinking it was the same, but under a different name). Man was I mistaken!!! That place is a ** disaster! How they're still in business is beyond me. Everything I read on here is spot on. As a CSR, I know because I dealt with these issues every day. When I'd bring it to the attention of a supervisor, the standard reply was "if it's wrong, they'll call back". WTF kinda attitude and service to people that "NEED" meds is this?

My 85 year old mother is diabetic and insulin dependent. She called to get needles and was told they were already delivered. She never received them. Perhaps they were delivered elsewhere. The representative for Express Scripts told her they were already delivered and she "didn't know what she could do"??? She is 85 years old, on a fixed income, and needs to take insulin. The representative I suppose really didn't care if she needs insulin. I mean really, a diabetic that needs insulin and can't get the needles.

I decided to use Express Scripts for the first time and I had my doctor sent them my prescriptions electronically. My medical records clearly show that I take a generic anti-acid pill called ** which would cost $20 for a 90 day supply. But when I looked online, I saw a charge for over $350 (half charged to me and half covered by my insurance for a total of $700!) for a different anti-acid pill. $700 versus $20!

I had to change insurance companies and mail order as well. So when I contacted Express Scripts everything seemed to move smoothly as I was misinformed about one medication I was taking. I had previously been paying 0 dollars for as it was a preventative care. Then I received my bill. It was not the 10 dollar copay that I was told but 374.25 which should have sent up a red flag immediately as they do have both my work and home phone numbers. I did call one time to see what the price was and they said they didn't know until it was shipped. I called numerous times - one time put on hold for thirty minutes then the phone automatically hung up. This place should not be in business period. There is no way of getting a return on this prescription. Never again!!

I needed a special med that I MUST TAKE EVERY DAY. They still haven't delivered it. So when I called Express Scripts - they said they are not going to process it because my plan doesn't cover it. But nobody from Express Scripts called me to tell me this. So now I have to get a different script sent over there & it will take at least 2 weeks to get it.

I have been taking ** daily for several years. The cost for 3 months went up from around $500 to almost $700 in the past year and a half. I have taken ** in the past and that worked for me also - other ** do not. I found that ** is now available in generic form, found that Express Scripts sells it for about $360 for three months supply, so asked my doctor to send in a prescription for generic **. Express Scripts did not notify me that they had denied my prescription. I found out on their website as I was almost out of **.

After speaking to a customer representative to find out why my blood pressure medication had not arrived yet, I learned they had been sitting on my order for 10 days. The representative said she would release the order. I requested they expedite the order as I am out of medication now. She spoke to a supervisor and then told me it would be on its way. 7 days later, I received notification from Express Scripts that they were not able to process my order. I had to call to find out why. A supervisor told me that they would not process my order until they get their money first. I am the primary insurance card holder and also the person paying for all other prescriptions through them. Bottom line is they refused to process and expedite my order. Reading all the other complaints makes mine redundant. Reading about this company's practices makes me wonder if they are owned by Ingersoll-Rand. I will vote with my dollar and not spend another dime here. I will also request my union investigate these complaints.

I am a diabetic and order injectible meds from Express Scripts which are shipped by UPS, so they are kept at the correct temperature. When I did not receive a shipment, I called and had problems dealing with Express Scripts. Their statement was---it was shipped, therefore if you didn't get it, it is not their problem. I made many many calls and could not get any satisfaction. They claimed to me they had no problem with meds not being received.

I have been receiving medication that the dosage has changed or I am no longer on. I have called and complained and promised it has been taken care of but I continue to receive meds that I did not ask for. I am not able to return them so I am out the cost and it is adding up. Called today to tell them to completely unenroll me from the 90-day mail program. Hopefully I am done with them.

THIS COMPANY IS AWFUL!! I just don't understand why somebody can't shut them do or do something about it! My son is diabetic and just to get his insulin is like pulling teeth. I have been waiting on Express Scripts to ship his medication since January. Every time I call (which has been twice a week) they keep saying it will arrive such and such day! Bullcrap, here it is now, months into the ordeal and I am still waiting on the prescription (hahaha, which is suppose to arrive today!). We shall see! Anyway, what makes me even more furious is that they say they will only cover three bottles through the pharmacy a year, and since they can't seem to get the medication delivered we have used up those three refills. Now, we have to pay 180.00 dollars a week to keep him in his medication. I just feel that if there is a problem on their end we shouldn't be the ones punished and have to pay that, but there is no arguing stupid I guess! This is my child's life and to them it's nothing! I am just so broke, aggravated, and want something done about this company!!!!!

If you go on their "worry free" program you will get a 3 month supply every month. I did that with prempro which I can no longer take and now have a 12 month supply! Their website has been a joke for the last year. I have no idea when my meds are being shipped or if they are being shipped at all. I called 3 times today which is not unusual. They say they are on their truck but can't give me any confirm numbers! They say to call back in 48 hours. I have seizures without these meds. I am so sick with with this company! How many times will I end up in the hospital with a seizure? Wish we could all do a mass lawsuit.

Have you ever had a prescription filled at Express Scripts, only to find out later that it was VERY expensive? I have. My physician prescribed non-generic ** for cholesterol, which is $417 for 90 days. I asked for something less expensive, and she prescribed ** ($37 for 90 days). However, the order for ** had already been transmitted to Express Scripts. Express Scripts only contacts their customers for an okay to ship when the meds are expensive. Apparently, $417 for 90 days is not considered expensive, because they define expensive as $500 or more. I would assign the term "expensive" to a significantly lower dollar figure.

Went to pick-up RX for **, 20mg, a class-3 Prescription at Walgreens in January 2014. Previously the co-pay was $23. When the clerk said that $50 now was the co-pay, what could I do? I had to pay it. Once home, I started investigating why my plan co-pay changed (Retired NJPLUS member) and found that the co-pay should have been $25. My Plan covers this medication as a class-2 Rx. It took many phone calls to get the problem (Tables re-loaded in online Express Scripts) corrected. A refund of $25 finally did come!

This company is ridiculous. I have been trying to get my prescriptions from them for over 2 months. They shipped the medication to the wrong address and won't reship it to the correct address because the manager says they can't ship an early replacement. The customer service reps are incompetent and rude. Don't use this company!

Let me start off by saying that I work for one of the largest hospitals in the country, and our doctors warn the patients against using this service, my own included. I decided to give them a try in order to save a few bucks in 2007. I never had an issue until a year or two ago, and have since moved three or four of my prescriptions to another pharmacy. Medco, literally, does not ship out their orders, and then refuses to accept fault and tries everything they can to turn it around on you.

The loops and hoops that I have had to navigate trying to get my most recent prescription filled is ridiculous! After my doctor ordered a prescription for me and I followed the order online, I realized that it was not being filled. The reason from Express Scripts was that I needed a Prior Authorization and they were trying to contact my doctor. After a phone call to my doctor I was informed that no one from Express Scripts had made any effort to contact them; however, they would call Express Scripts and complete the Prior Authorization. After thinking that this would take care of they issue I discover several days later that the prescription had been canceled because it was no longer covered under my plan. I checked my plan and it was indeed on the "Approved List". I then telephoned Express Scripts and was told that it was not covered. After several minutes of back and forth conversation between the rep and myself, lo and behold it was covered. I finally received my prescription 15 days after the first script was called in. Had I not been persistent I doubt I would ever have received my script. Absolutely terrible communication and the worst customer service. IF I could take my business elsewhere, I certainly would.

I am waiting over three weeks now for Express Scripts to credit my account for $180.00, the amount they charged me for the name brand ** medication. I have always taken the generic for this for about six years which is ** 10mg tab. Express Scripts says my doctor ticked off dispense as written and so they did. My doctor's office says they did not. In any case they did send it to me and I did send it back the same day I received it just as I was told to do. NOW I am still fighting with them to correct this, as the medicine was received back but they say it has to going under a review before they can credit my account. So now I have been without my medication for two weeks while they twiddle their thumbs and hold my prescriptions hostage. I have always paid my bills as soon as I got my medications but now they want me to pay for a drug I never ordered and sent back as requested.

Express Scripts has removed ** patches from the preferred formulary lists as of 2014 causing a change from 12.00 copy for 3 month supply to $200.00. Interestingly, all the Male, androgenic brand hormones remain on the low copay list. The generic estradiol patch does NOT work for the majority of women and after hundreds of complaints in the past, it was moved to the preferred (low copay) list. Now, they have taken it off again. This is SEXIST and just wrong. Many, many women will suffer as a result of this poorly thought out change.

02/09/2014 shipment of RX stolen from mailbox. Had to look up shipment online only to find out that it was shipped on 02/09, was scheduled to be delivered on 2/18 but was supposedly delivered on 2/15. Since I wasn't expecting delivery until the 18th I didn't get suspicious regarding the missing shipment and had no way to know it was stolen. I filed a report with the Sheriff and with the USPIS and called Express-Scripts to let them know. I was told at that time that they would immediately re-ship the two meds in the shipment.

Express Scripts also known as Medco, an online prescription service has horrible service and an unfair refund policy. Actually their policy is no refunds. It is all about the money with these people. Imagine my previous doctor made a mistake and reordered a prescription for me, and I am telling these people 1. I did not receive the prescription and 2. I did not order the prescription and 3. This doctor is no longer my doctor and has not been since October 2013.

There have been multiple incidents with this company. First one occurred in Aug 2013 when my Dr. prescribed 3 Rx to Express Scripts. I received an automated phone call prompting me to confirm my ship to address, as there was a confusion of bill to and ship to address. When I returned the call, it was an automated response to leave my info. I did and never heard from them again. When I contacted them regarding delivery of my prescriptions, I was told they were shipped to my old address.

Avoid using this pharmacy! My prescription was phoned in on 2/4 and was needed in-hand by 2/21 (a 2.5 week lead time). Express Scripts didn't have it scheduled to go out until 2/21. I had to have a 1-week supply filled locally to tide me over until the shipment arrived (which was a fire drill to make happen). Then on 2/21 they changed the expected ship date to 3/4 (a full month after the prescription was phoned in) WITHOUT any notification to me, even though they have my contact info on file.

Told I can't get a certain script through mail service. Then I can, then oh not the generic, we are out of that and have NO idea when we will get it. CVS is so confused with me telling them to cancel, no fill, no cancel, etc.

I am now on my company's insurance plan and must use Accredo pharmacy... They are the worst and rudest people to deal with. Since using them I have ordered my medicine 3 times. Every time and I mean every time I have ordered there has been a problem in which I did not have my medicine for at least 3 weeks at a time.... Now I feel as if my meds are not working. I take Humira for severe psoriatic arthritis. I have been without it so many times (I take it weekly) that I am in so much pain in my joints mainly right knee and ankles that my quality of life is poor... I struggle everyday. Not to mention my psoriasis is out of control... It is ugly, embarrassing, bleeding and painful.

If I could give zero stars I would. I am beyond angry with Express Scripts. I received a letter in the mail at the end of January that I needed to verify my address in order to receive my prescription. I called them early February to do that. My doctor sent them a prescription for my antidepressants on February 3rd that was supposed to be filled and sent right away. I received another letter in the mail soon after that my meds couldn't be sent because my address wasn't verified. I called them February 14th and again verified it. The woman I talked to said my meds would be sent out the next day.

I paid Express Scripts for some medication. Since the merger, there have been a lot of problems with them. The check was sent back to me because they either lost it or they did not know where it was. I sent them a new check at the address given, and they have not cashed it yet. I have asked them to send the check back (this was a check issued in December 2013) and I will send them another check. When will this stop. Who do they have working for them? Something is not right. They need to fix the problem.

First, I'll admit that I didn't have a problem with Express Scripts when they were simply our prescription benefit provider, but then (starting 2014) our insurance required using their mail order for maintenance medications. I was highly skeptical when I first heard this, as I wasn't pleased being told where I could get my medications. I did realize that I didn't have an option, and I tried to keep an open mind.

Our insurance company requires that we use the mail order pharmacy for medications that we take long term. Unfortunately, we also a very high deductible that has to be met before our insurance will cover the medications. We have a child that has taken ** for a few years now, which does not have a generic. For a 3 month supply it will cost us over one thousand dollars. We called Express Scripts at the end of January to refill the prescription because we only had about 3 weeks supply left.

** that has kept my asthma at bay for a decade is no longer covered by Express Scripts. I have fought to continue other medications that I need in the past but give up now. They provide horrible coverage and like another woman I just read about, have provided double the amount of what I was prescribed. Over dispensing a med, they already know my dosage of should be punishable by law. In my case too, they would not take it back.

Please be aware that if you have a chronic health condition such as diabetes and your doctor electronically sends your annual prescription express scripts will fill all of it without contacting you. This resulted in my son receiving ** and excess insulin that is now filling the top shelf of my refrigerator. The out of pocket charge was $258 and I'm sure it cost our insurance a bundle. When I complained to customer service, they told me that I could not return the items for a refund.

Had to put my credit card on file to get my prescriptions. They charged my card for full amount instead of co-pays. I called right away and have called several times since then, at least once a month. They always say they know they owe it but cannot tell me when I will be refunded. Now they say they have no record of me contacting them at all. STAY AWAY FROM THEM!

PATIENTS PLEASE BE AWARE REGARDING EXPRESS SCRIPTS/ ACCREDO. This is my second review / follow up to my first posted review of Express Scripts / Accredo. After weeks of struggle trying to get my specialty prescription delivered starting on 1/23/14 it arrived on 2/8/14 (Please read my previous review posted which lists all my struggles and provides the details). I depend on this prescription to manage my chronic disease to ensure I can function and have a full time job and to live my life, just like many, many other patients. For a so called "Specialty Pharmacy"provider to take 16 days to deliver a much needed medication is UNLAWFUL.

My prescriptions had been handled by Medco Optum RX Specialty Pharmacy, as of January 1, 2014 my prescriptions are handled by Express Scripts, their Specialty Pharmacy is Acreedo, my co-pay has always been $10. I receive copay assistance and have been approved for this year 2014. They have billed me a $300 copay for one month and refuse to transfer the prescriptions to Acreedo.

After continued phone calls pushing unwanted prescriptions they sent my wife two prescriptions she didn't order, assuming the doctor ordered without her consent. She paid for returning the prescriptions but continue to receive invoices for prescriptions she didn't order for over $100. We've called six times to have them cancel this without success. I strongly recommend not doing business with these guys.. they're legalized drug pushers!!

I have been on the same medication for hypertension for the past 8 years. When Express Scripts took over Medco there was a moderate increase in price which was quite affordable and reasonable. However from January I had my prescription refill and observed a 97.7% increase in price. I call customer service for an explain the increase in price. I was greeted with a well scripted EXPRESS SCRIPTS response about a whole lot of nothing to justify the increase. When asked if Express Scripts is paying more for the medication, the response was no. I believe that Express Scripts is taking financial of the A.C.A.

I had a problem come up with Express Scripts today. I sometimes have pills for a long time before using them. I had a bottle of Lisinopril from last November that was supposed to contain 180 pills. I opened them to find only 12 pills. TWELVE! On calling Express Scripts I was told, "Well, you're out of luck. It's been over 60 days so there's nothing we can do." I sent them a message saying this wasn't right and they replied with a long message about how it's simply their policy and I can file a formal grievance but it will probably fail.

I was on the phone for over 3 hrs and my wife called twice the same day to correct their Website's failure. Their website is a joke....her information cannot be accessed due to a "glitch" in the system. I spoke with two different supervisors today, and they still could not resolve the issue. They had to send a ticket up the ladder? Wherever that is. Very, Very poor customer service. No wonder most folks go to their local pharmacy to get their scripts. It's a shame because Medco was run a lot better.

The prior authorization they require, the medications to ONLY be filled from their end, because it costs a lot, and they do not accept cost support coupons from the manufacturer of the medication, because they said they are only mail order? I told them that I will get it from Walmart Pharmacy instead because Walmart already said that they will accept the cost support coupon from the manufacture. Express Scripts continued to maliciously process the prescription when I already told them to cancel, and had asked them to remove my credit card number from their files because I do not allow auto charge on my credit card.

For a service company they don't do many things right. Years ago they wouldn't cash checks in a timely manner. Once they didn't cash one for three months and my bank complained. With my concurrence my bank stopped the check. Then ES complained. Well---.. More recently they instituted an automatic renewal service and put people in it (including me) without asking, its objective? increase profits. I emphatically declined. Then they advised that they were automatically sending a refill for a prescription I'd stopped using! Took three call, finally to a supervisor get it stopped. Most recently I had my bank send them a check. They (ES) required it be sent by mail rather than electronically. Ten days and they didn't get it yet.. Well, they specified the method of delivery (the Post Office). And they're complaining at me! I'd stop using them entirely but they're my company pharmacy and I don't have a choice..

I am an out of state student and use Express Scripts to send me my important medicines. In October 2013, I had noticed that I was sent a medicine with a different name and I looked it up on the internet. It was still for the same purpose so I thought that it was a generic of the medicine I had before. I had taken that medicine for 2 and a half months, noticing that I had a change in health. I called my doctor to ask about the medicine and why I was feeling so sick, and then I told her the medicine that I was sent by Express Scripts. She said the medicine I received was not a generic brand and was never prescribed to me.

Don't select this company as your mail order provider. They send medication without prior authorization for over 160 dollars then when you want an 8 dollar medication they won't send it without prior authorization. They can't put a limit on the pre-authorization no matter what agent tell you. HORRIBLE company.

This place kept sending things we told them not to, then when my wife's gap ran out they billed us. It did not work. We cut the card off and will not pay the crooks. IS THERE NO GOV AGENCY LOOKING AT THESE PEOPLE ?????????????? NO STAR FOR ME.

My experience with Express Scripts has been nothing but frustrating. They push their mail-order prescriptions but the process simply doesn't work. The first time I tried to transfer my prescription to Express Scrips mail-order, they waited 2 weeks and then let me know it was denied. I understood, things happen. I called my doctor's office and asked them to call in the prescription to Express Scripts again. A representative from Express Scripts called me to go over everything and process the mail order. He said everything was set up, and I should get my prescriptions in the mail within 2 weeks. I assumed, since he said it was, that everything was in working process. But no, 2 weeks after that, I get an email that my request has been denied again.

Since I have been required to use Express Scripts/Accredo, I have had nothing but headaches. I've had issues with them not wanting to fill my prescription during the last week of December because they wouldn't process it until the new year and would need my new insurance information, to having third party assistance to cover the copay... which they conveniently seem to lose when I have to place my order every month. They have sent billing information saying that I owed nothing, but then charged the credit card for almost$400!! When you talk to the reps, they have no idea about what is covered, how much you will be charged, etc. Call centers keep voice records of all calls. They know they can check when you are told something... the verification is easy to do. They don't want to because they know you have been lied to!! Thinking about giving up some very important medicine just so I don't have to deal with them!

I have MS. I get my MS meds through Accredo. Accredo pharmacy and Express Scripts are all one company. A $100 copay is left after I order my MS med. This $100 goes on my account; however, I have copay assistance, so Accredo bills my copay assistance to pay their part of the $100. I have a $10 copay per month only. After Accredo bills my copay assistance, there is a two week turnaround time from the time it's billed until copay assistance pays. Accredo has placed this information on my account and lists the $100 as payment in progress. Express Scripts looks at my account and sees there is a $100 balance, but obviously doesn't read on to notice this payment is in process. They won't send my monthly maintenance medication because of the $100. They want that paid first. It's not my responsibility.

I have been trying to access Express Scripts' North site since November 1, 2013. I have never seen such bureaucratic games in my 20-years in the Air Force! I simply cannot get Express Scripts/TRICARE to fix their site so I can access it to keep tack of my RXs. Every time you write one office, they refer you back to another office, etc. Their concern for customer service is nonexistent! They just don't care. It has gotten so bad that I will have to bring in the news media (FOX News Factor - Bill O'Reilly) to see if I can get this problem fixed.

We have been trying to get a prescription filled for over a month now. My daughter has been using Dr.'s samples while Express Scripts has been negligent in sending out her script. My daughter called over a month ago, and was told the script would be sent out. Never arrived. I called 1.5 weeks ago, and was told that they had the script - and it would be mailed out for arrival 5 and 7 days. Never arrived.

I use maintenance drugs for breathing that I have to take twice a day. My husband's employer has our prescription benefits through Express Scripts. Each time in the past that I placed an order, my meds were shipped and I was billed. Yes, we do pay our bill late but, we do pay it because, as I previously said, I need my meds so I can breathe. This time, after we paid our bill, I tried to place an order and was told I'd have to pre-pay. I am unemployed (which is why we pay the bill late) and after paying for rent, electric, etc., there is no money for my meds. If they were going to change how they do business, they should have notified us beforehand.

I have had to deal constantly every time I have had to get rx for high blood pressure rx. Gave me something that sent me to emergency room, supposed to be ** but was something had never seen; Rx for thyroid rx is different. Let them know have same symptoms as if not taking anything. Cancelled rx. I need to go and get another rx from dr with make so they can fill. Was at dr office when 2 rx was faxed to them. They swore did not receive. Was on phone with nurse in dr office while she sent 2 rx to them. Called today, says they never rec'd. Retired from a company after 29 years. Why do I have to beg for my medicine?

My husband's employer switched insurances 1/1/14 which included a new RX company. As always, when this happens I called to find out what copays my RXs would fall under. I was told that my med for reflux, would cost $35 for a one month supply or home delivery 90 day supply for $2.01!! $103 difference you better believe I will do home delivery. The person I spoke with told me to call my doctor's office and have them send a script written for the 90 days to them and that is all I have to do. I do so, but then after checking my online account the next day, I noticed the Dr only called in for a 30 days.

I have significantly high blood pressure. When I used my last refill of my medication, I had my physician send another prescription to Express Scripts. They wrote to tell me it was too soon to refill, which I knew. A month later, when it was time and I needed a refill, I attempted to refill it. First they denied ever getting the prescription at all, then they said they couldn't use it because it was written in Dec of 2013 and it was now 2014 and no longer valid.

My husband and I have used Medco and/or Express Scripts for approx 15 years. We knew that our medical coverage would change to a high deductible plan in 2014, so we stocked up on our medications. In December 2013, we ordered everything we were getting low on (I received the last of these medications over a month ago) and we turned off most of our automatic Worry Free Refills so we wouldn't receive medications that we wouldn't need yet once the prices became higher for us in 2014. We received an on-screen confirmation that these Worry Refills were turned off.

Here is a brief summary and these are not single incidents:

Because of my insurance provider, I have no other choice but to use this three ring circus as my meds company. Bear in mind, when it was Medco there wasn't stellar service, but now it's beyond dismal. I have a 100$ credit limit with these people, and every time I order I tell them to bill me for the $100 and put the remainder on the card. The last THREE times in a row I have explicitly stated that this is what needs to be done, I get the 'no problem sir", only to have the ENTIRE amount charged to my card without my permission. When I call back to inform them of this fraud, I get a cheap apology and a restructured bill. Meanwhile I've bounced checks that they won't do anything about. If you have any say in the matter, do business elsewhere.

My husband has been trying to get his prescriptions filled for two weeks now. The doctor's office has faxed and obtained the pre-authorization as needed for one of the meds. This was done last week. When I called the number on the prescription bottle, the automated response (which was inaccurate) stated that it shipped on Jan 30. I thought that was strange since we had gone back to the doctor to re-fax the script a day or so after. I called Express Scripts and they said they did not receive the faxed script. The MD office has sent at least 3 times including today and still no receipt. I verified the fax number which they say is correct. They make no offer to assist with problems or even make a phone call to let you know the status. We are at our wit's end and may sue Express Scripts for negligence. They also told my husband that he would have to pay for the meds, one of which costs over $400 a month!! THEY ARE THE WORST!!!

First, I am unable to get my specialty scripts at my local pharmacy without prior authorization. My latest incident required me to get a pre-authorization because they were taking too long to process the script. At the time of getting the pre-authorization, I was told they would not ship the order they were processing since I was picking up at my local pharmacy on 1/25/14.

This company literally ** up my orders every single month. Ever since they merged with Medco they are horrible. NOT THAT THEY WERE HITTING IT OUT OF THE PARK BEFORE, BUT NOW THEY ARE A DISGRACE.

Always a hassle to do business with, stay away if you can.

My husband's employer switch from Aetna Specialty Pharmacy to Express Scripts/Accredo at the beginning of the year. This is when my current nightmare began!!! I have never filed a complaint regarding any company. However, I needed to get this documented for other patients to be aware. I have been trying since January 23rd to get my injectable prescription completed and processed through Express Scripts/Accredo. I have had to get sample medications through my doctor’s office since this time to hold me over.

My experience with Express Scripts in the last 9 months has been horrible. Every 3 months I have to call and verify my address. Even though I get letters from them stating my order will not ship until I verify my address. I have not moved in the last 9 months. I had a refill that was eligible for shipment on 01/22/15, I placed the order on 1/28/14.

Express Scripts is the worst company to work with for any and everything!!! They are rude, disorganized and do not listen to their customers. They made a mistake with one of my prescriptions but reluctantly I gave them another chance. I take ** inhaler. Walmart, CVS, the local Panther Valley Pharmacy, etc. all get it correct and I don't need to explain a thing. My dose is 2 puffs every 4 hours. They gave me a script for 2 puffs daily and said my Doctor gave it to them that way. Again, not one other pharmacy would make an error but Express Scripts. I don't take **. I take **. Again, no one else needs to be detailed and they get it correct. Express Scripts made a mistake, would not own up to it and blamed it on my Doctor. They are horrible!!! I would rather pay more and go to the local pharmacy where I receive common courtesy and respect! They are the worst company to work with and I highly recommend not working with them!!!

My husband retired early and we are paying $1200.00 a month for health insurance. We HAVE to use Express Scripts for our prescriptions. We both have medications that we have to take Daily. My husband just got a script on the 30th of Jan that we mailed in on the 4th of Jan. We called several times to check on meds. First we were told we mailed it to the wrong address, the address THEY gave me btw, then we were given 4 different dates of delivery. My script I overnighted on the 13th of Jan they finally told me would start being processed on the 3rd of Feb. Now my husband is in the ER and I called to ask what we have to do to get his meds today, since he has bronchitis he has to start immediately. They tell me we gave No pharmacy coverage at all and if we don't wanna pay the pharmacy price (one med is over $200.00) we will have to mail it in and wait for it. There has to be a better way!!!!

Express Scripts sent an expensive prescription they claim my Dr. ordered for my wife. We received a $30.00 generic birth control we did want. They charged my bank account without permission. Then 2 days later send the name brand version of the birth control and took over $200.00 without my permission. When it came to the covered prescription, we had to make several calls to get it sent. The second prescription was not covered, but of course there were no hoops to jump through when it is all profit for them.

Before I switched my pharmacy to Express Scripts, they told me a much lower price. Actually, they charged doubled price after I used their service.

We have had to fight so hard to make sure we have had the proper medication for our 2 HIV+ children that we adopted. But this month we have a new issue. Express Scripts sent me medication that was not ordered. I had no idea they were our new pharmacy. They sent me a 90-day supply of medication and are not able bill copay assistance for it. I now have a $379 bill that is totally unexpected because they just sent me the medication without notification or an option to to not have it sent. I have spent hours on the phone with them just today, and they are telling me we have to pay even though we are eligible for co-pay assistance.

I have been having extreme difficulty getting refills on my meds.... always a new excuse, always multiple phone calls with assurance that the meds will be here, only to have to call back and waste another 45-60min on phone and having to speak with yet another supervisor. Who has the time or energy for this? And yet I have to deal with this because our insurance plan makes us use them for maintenance meds... of which I have approximately 12 meds. Dealing with a chronic illness is exhausting in and of itself, having to fight for the meds that make it bearable is just inexcusable.

Express Script changed the doctor's prescription to only 30 days but charged for a 90 day supply. The doctor's offices called back five times. Each time they were told a different story. One time ES hung up on them. Calling myself also produced many different stories and a snorting response that they can send only a 20 day supply and charged for 90 days. The outfit even charged also refused to send a 90 day supply on a different prescription and would only send me 45 days with at a time but billed me for 90 days both times. Another prescription was mislabeled. They have also refused to fill to prescription that my doctor ordered. No one speaks clear English and it seems as if they make up answers whenever you have to call to straighten out one of their messes. Even the supervisors give you the run-around. They are the worst company the world to deal with.

First example of ripoff is the generic drugs price. ESI charged me $20 for a 90-day supply of a generic drug which I could get at my local supermarket for $10. Being the thrifty consumer that I am, I went the supermarket route saving $40 per year on one generic drug. I take 3 generics, so the savings by using my supermarket pharmacy is $120 per year. However, ESI would routinely send form letters letting me know that I should be using their mail order service for scripts I will be taking for more than two months. Ridiculous.

I am 63 and retired with over 20 years in the Air Force, therefore I am supposed to use Express Scripts (ES) for home delivery of any long term medications. This is supposed to save me money and it actually does, but woe to the person that has a problem with ES. I recently saw that I was about to run out of my blood pressure med so I called them to resolve the problem. The guy said that I was sent a 90-day supply in Dec and that I therefore had the meds. After about 8 mins of trying to convince this guy that I did not have the meds, he puts me on hold for a long time and finally comes back.

Insurance providers who mandate the use of these companies are participating jointly in the "delay of care" tactics. I am a provider who has dealt with numerous issues regarding this company. I believe that the attorney general in every state should be investigating the problems with this company. E prescribed scripts are constantly "lost" or not received. The delay in obtaining an oncology medication is horrendous. Imagine having cancer, you have insurance to cover the medication and the pharmacy is the one holding back your treatment. I can tell you that MDs/NPs are being kept on hold for 30 minutes while trying to obtain a prior authorization for the patient medication. Information submitted to the company for expedited review seems to get "tossed aside" and no one can located it when you call. Patients have "multiple files" and so no one there seems to know which "file" to look in. If you are dealing with Medicare part B medications, they have implemented additional road blocks so you cannot have your patient receive their medication in a timely fashion. It take 3 WEEKS to process some prescriptions...when a local pharmacy can do it in the same day.

Hate the Express Script. The doctor prescribed a Brand Name. But was substituted with generic drug. After hours of talking to both the doctor and the Express Script, came to know that there is a check box that has to be checked by the doctor as "Do not substitute". While this is going on I am running low on my medication. Should I hate my doctor For not reading the fine prints or should I be mad with Express-Script who is switching. It is like a "Scam Company" who sign up for for their product by default if you don't opt out soon enough. Hate it..hate it...hate it....What is the next thing I can do to get my medication from somewhere else? The tie-up between the Insurance and medication is not beneficial for me. Whom do I turn to now? Anyone??

If I could give NO star as a rating I would.

I work in a provider's office, so you'd think it'd be very easy for me to manage the authorization of a prescription for a patient, right? Wrong. After attempting to contact express scripts to change a patient's medication from one he had an allergic reaction to (the preferred generic), I waited on hold for 40 mins before I was hung up on, 68 mins before my call was answered and I was transferred to a different department, & 47 mins before I was answered again & informed I had been transferred incorrectly. When I called back the original number, I waited on hold for 82 mins before being transferred, & this time, I requested the direct line to the department I was being transferred to. I waited on hold for another 33 mins before someone answered to inform me that yet again I had been sent to the wrong department. This all happened over the course of 2 days, during which I also faxed a request regarding the new medication directly to the prior authorization department.

Rude and unprofessional staff. Customer service is nonexistent. Put you on hold and do not return. I will look for another source for my meds...

I began the process of getting an insulin pump in October of 2013. I started my contacting my insurance company, Anthem Blue Cross and Blue Shield. They explained that because it was medical equipment and a prescription that Express Script would handle it. I spoke to three different representatives from Express Script and was told that the ** was covered and how much it and the medication co-pays would be.

I was surprised to receive a prescription of ** in December when my doctor prescribes ** to control my Gout. I contacted Express Scripts customer service who explained Tricare did not authorize dispensing ** after three attempts and the pharmacist substituted ** after receiving authorization from my doctor. After researching Tricare approved formulations, the facts show that Ulloric was never removed from the Tricare formulation list and continues to be authorized by Tricare. In fact, I just filled a prescription for ** at Walmart. I believe Express Scripts did not have ** and fraudulently claimed Tricare removed the medication to my doctor and requested authorization to dispense Allopurinol in its place.

For many years now I have BEG Express-Scripts to add in a customer profile a box that says "I do not wish a 30 day supply to be filled when my Doctor messes up." I will only pay for a 90 day supply from the mail order service, do not fill 30 days scripts without calling me or my Doctor to verify. This company has cost me so much money, says they are just filling what the doctor wrote but fails to contact me when they see a error. I hope to return to the Veterans Administration soon for my care so I do not have to deal with them EVER again!!!

I get my medicine once a month unless I go to my doctor and he discontinues one of my meds and prescribes another in its place. I phoned my meds into my pharmacy (Walgreens) on their automated phone service. The next day I go to the pharmacy to pick up my meds and the clerk tells me we have only one medication for you. I said, "No that is not correct. I called in four medications." The clerk then tells me Express Scripts would not approve payment on three of my meds as it was too early in the month. I told her, "Why? I pick up my meds when they run low one time a month. What difference does the day I pick it up matter?" I asked why they filled one medication then as I pick them up all on one day. The clerk said on my inhaler I could get two of those per month (when I only need one), so they are allowing me to get the inhaler only. My blood pressure has been running high and some days I have to take my ** three times a day. The pharmacy clerk said Express Scripts only allows one pill a day.

I have been out of a prescription since Tuesday, have been told various lies by multiple "customer service" (what a joke) personnel, assured the med would be shipped last Tuesday, and spent hours on the phone with these incompetent people. I learned today that my PCP's office has instructed Express Scripts to not call, fax, or email them, and that all rxs must be submitted by me (like that's going to happen on a Saturday night, when I learned about this disaster). Sounds to me like the PCP office is sick of these idiots as well. So, here I am with a headache, dizziness, and no options until Monday morning (other than ER). I have not been this irritated with a so-called business in quite some time. Calling the BBB Monday.

I've contacted Express Scripts three days in a row to get my new high blood pressure pills. The new script was mailed almost three weeks ago. The first ship date was the 21st, then it moved to the 24th. I called and was told I needed to cancel a scrip on the order and my order would ship on 1-17. I logged in on the 18th and now my blood pressure pills are scheduled to ship on 1-27!!! I've explained to these people my BP is 166/100 and I need this medication to ship. Why the difference between the two days with what I was told and what they are showing? The answer I was given, "We have our protocols and this is what is required for the order to ship." In my little dealings with this place, they are the most unorganized, slow, disconnect with customer's needs pharmacy ever!

For Schedule III medications, Express Scripts cannot dispense with getting a verification from the doctor that the Rx is valid. Fair enough. Three times in a row, I've ordered my medications from Express Scripts, and three times in a row, they prove incapable of obtaining that verification. It's a medication I've been prescribed now for almost 4 years. Express Scripts Supervisors have no answers, and are of no help. Everyone there simply repeats the same mantra like drones... "We need to contact your doctor". So I call my doctor numerous times and they say the Rx has been sent. Nobody has any answers. Finally, I find out what it is that they really need, I tell my doctor's office, and then it gets done. However, too late, because I've now waited 2 weeks for this circus to end, am out of medication, in pain, and resort to having it filled locally. I certainly hope Express Scripts is paying more for this, as I am paying 3 times more myself. Why is Express Scripts incapable of doing what I did in one call, once I was aware of what they needed? Why does the patient have to do their jobs?

My husband received a letter in Dec. that his Exelon Patch for Alzheimer's would no longer be covered and that our doctor could write a letter to appeal the decision. That letter was written Dec. 16 and we have not received any info from Anthem Blue Cross or Express Scripts. I was on the phone with Express Scripts for 75 minutes mostly on hold, talk with several people: Christine who transferred me to Appeal dept., Edwin in Appeals who told me I was not on his team and placed me on hold again, Portia who started the whole process over and just hung up on me. I called again and spent another 20 minutes mostly on hold reviewing the situation - talked with a Lorna who after a long hold again gave me to a supervisor Michelle **. She explained away what had happened by saying they are very busy! No excuse for incompetence in my book! Put me on hold while she tried to contact the Appeals dept. After another 10 minutes came back and said she was still holding for the dept and asked if I wanted to continue waiting. At this point I said absolutely not. If you have a choice Do not insure through Anthem Blue Cross and absolutely do not use Express Scripts for your medications! An absolute farce when it comes to customer service!

I thought I was alone with all the problems with Express Scripts. After years of seeing different doctors I finally found one that was able to diagnose my problem. I have been on a maintenance medication now for a few years. When Medco was filling my scripts I did not have a problem. Now that Express Scripts does what a nightmare. They decided that it was best for me to go on the generic of this medication. I was not happy but decided okay I will give it a try and told the pharmacists there that I would try it and to go ahead and mail it to me. So when I did not receive the meds I called them only to talk to someone who had no clue what was going on and tried to tell me that I cancelled my order. Why the heck would I do that when I know for certain after YEARS of suffering that this medication works. Now I read that is a common thing there. I cannot believe they are in business and the Attorney Generals office does not look into what is going on after I read all these reviews. It amazes me that people are going without medication for days. Of course they are trying to tell me all kinds of garbage. I think they must get paid for as many scripts that they don't file. Amazing and very dissatisfied with this company but what do you do when you need your medication?

I literally made an account to this website just so I could write a review on Medco: Express Scripts. If you can avoid ordering through this company, do it. Because they are the most unprofessional, unreliable company I have ever had to order anything from. Each time I order medication from them, they manage to mess the order up in some way, whether it be sending me the wrong medication than what I ordered, getting the medication a week to two weeks late even though I paid for priority 1-2 day shipping, or getting information sent to them from my doctor. It has always been a nightmare and a hassle. Almost not worth the small price that I pay. HORRIBLE HORRIBLE service.

Medco CEO makes 7 and half million dollars a year. They paid 29 BILLION dollars to buy Express Scripts. They balk at any prescription that is over a certain amount. Shameless. Where do you think that seven million dollars and 29 BILLION dollars came from. From denying claims!!! CLASS ACTION. Medication is not a luxury it is a necessity. I've never seen a prescription insurance company so liable. They denied us prescriptions that had been paid for years and out of pocket ended up being hundreds of dollars for us. Nothing to them.

For 3 months I have had to fight to receive the prescribed amount of medication. 1st time called, dealt with "customer service representative" (I was in the service industry 20 yrs.) assured me the issue was resolved. The issue: Dr. prescribed 3 pills more than Express Scripts in their infinite wisdom decided I needed. Contacted Physician, they called in for "Prior Approval" (Express Scripts does not inform the amount that needs autho. before they will fill). Express Scripts representative stated all was well.

For the last two years or so when Express Scripts was not part of Medco, I received my meds by UPS 2nd day air because of the type of medication. I would go through withdrawal if not sent out that way. It was bad enough I waited seven days or so to process the prescription but them sending it 2nd day air helped out a bad situation. Now that Express took over, they are sending my script by U.S. mail or should I say pony express. Once sent, I have to wait four more days to receive it. On top of that, they do not have to notify me that it has changed so I would have the opportunity to expedite shipment. A very caring organization for dispensing meds....NOT. I just love going through withdrawal. One day it may kill me at age 62. Then they would have a great lawsuit guaranteed.

My company benefits require I use Express Scripts. All they try to do is to change or cancel prescriptions to their benefit. I can't use the generic for medical reasons and I am willing to pay the extra cost. I can have 4 refills on a prescription and 3 of 4, I will have to go to my doctor to her call them not to switch to the generic. There is a line on the refill form where my doctor will sign and indicate "no generic" and Express Scripts will still ignore it. I just can't believe I have to deal with this every time I need a refill.

I have stage 4 kidney cancer. I have been prescribed Sutent to slow it's progress and shrink my tumors. I did one 30 day round of Suten in September. This was issued by USBIOMEDICAL, via Express Scripts, which is my employer supplied prescription insurance. I was due to start my second round after a 2 week break. Unfortunately, I was re admitted to the hospital due to complications with my back surgery to remove a tumor. That delayed my cancer treatment 3 months. I finally get the go ahead to resume Sutent therapy.

My parents had a fire at their house and their medications were destroyed. After being on the phone countless times, being put on hold, being told to call someone else for I don't even know how many total hours, I found out they have a ridiculous policy. I'm not sure if this applies to all of their customers or just some. If your meds are lost or destroyed (even if your house burns down) they will not authorize an override if the meds were filled recently. They will, however, authorize an override if you are going on vacation and will need extras.

I was told one med would be $8.00/month, $27.00 for three months before deductible's met, but this changed to $35.54/month, $106.64 for three months. It's showing that it shipped Saturday night, so it should be here today. I've argued with them some on the phone yesterday (Monday), and they couldn't give me an answer for the price change (this med would be under $85.00 for a ONE YEAR supply at the pharmacy) and keep saying I can't return it. I haven't given them credit card info yet. (Actually, I set this up without my boyfriend's dad's okay, and they never even verified who they were talking to.) I wish I had checked complaints about them first! If I can't find a solution somewhere, I am going to hand it over to my lawyer. Since I have already asked about other's experiences on Facebook with Express Scripts, I'm going to go back and add a link to this page. If I do find a solution, I will come back and let y'all know.

Express Scripts has decided to deny another 48 medications for 2014 stating that there are less expensive alternatives with no regard if they are actually effective or even where they come from. On top of that, they stalled my last 90 day supply of Advair on December 12, 2013 until after the new year. So now they can claim that they no longer supply that medication because it is on the list of dropped meds. Posting these issues here helps, but you also need to inform your employers on the issues that are happening so they can research alternative prescription coverage.

My wife is on regular medication for epilepsy. If she doesn't take the prescription, she will have seizures which is not good considering she cares for two little children at home. Our Express Scripts plan (managed by Medco) has been a dismal disaster in providing prescription drug coverage, and here's why. We are required by our plan to fill our maintenance prescriptions through Express Scripts via 3-month mail orders. Background: my wife's neurologist has prescribed 2 maintenance medications as name-brand, dispense as written, for 4+ years. Express Scripts knows this because it's in our records for the last 4 years. And yet every year, they dispense the generic versions of the medications since they are cheaper, even though the doctor does not believe this to be the best medical option. So we have the annual battle with Express Scripts...

I joined Express Scripts because the other Medicare Part D vendors I had used lied to me. Behold this company is not better. I filed my scripts on 12/9/13 and became a member on 1/1/14, called to confirm that the scripts were being shipped and they promised that they would ship at their expense next day air tomorrow. Instead they shipped ground UPS to the USPS and divided the shipments never keeping their word. It is 1/13/14 and I still do not have my meds. Great Company! They only should have to grow old and need their medications and suffer the way they make their members do. On top of this, call you to confirm the shipping address with a robo phone call claiming if you do not call in 48 hours you will not get your meds. What kind of company have I joined?

I've been trying to get a prescription filled for over a month. My prescription keeps getting cancelled. The doctor's office has called five times and each time the prescription gets cancelled. I checked the mail today and my prescription wasn't in the mail... cancelled again! No one at Express Scripts knows anything. They keep blaming the doctor's office. Totally frustrating. It takes at least eight hours worth of calls just to get my prescriptions filled if ever. I finally have to pay out of pocket. I've also filed a complaint with the Attorney General of Pennsylvania. There's absolutely no one to talk with. This is the absolute worst company... I can't wait for Obamacare to kick in!

Seems last month while I was in the hospital having surgery, I was having meds ordered for me! I went to pay bills day before yesterday and luckily checked my bank first - 249.98 POOF from Express Scripts! I was insane instantly because I KNEW I didn't order any meds. They tell me they shipped the order that morning and there was nothing they could do. I could NOT return it. I call my doctors and they inform me THEY did not requests these meds as Express had said they did. Express requested refills on meds I do not take anymore!!! I JUST got the refill on ** Dec 10 and they turn around and request refill on ** which why I dunno my doc allows the request.

I was told by a member services representative at Express Scripts to call them back on 12/12/13 to refill my prescription, which I did. After many hours spent on the phone with them & email back & forth with my physician, a supervisor at Express Scripts told me my prescription would be "expedited". If I'm lucky, I should receive it by 1/16/14 or 1/17/14. Thirty-seven days for a prescription refill. This is a medication that should not be stopped suddenly. The president of Express Scripts makes a salary of $4,750,000 a year. Is it too much to ask for responsible customer service from this company?

This is now my 5th issue with Express Scripts within a year. I have a tumor in my head and although I've spent countless hours on 7 phone calls to this company being ASSURED that they would overnight mail my package to me since they refused to override so that I could get it at my retail pharmacy, I still don't have my meds and they were sent out TODAY in regular mail. However, when they switched me over to a supervisor she says that on her end it's showing that it went out 3 days ago. If it had, I'd have my meds by now.

In November I ordered medication totaling $105. Account shows it was shipped and Post Office advised tracking number as proof of delivery. Problem is that post office carrier did not put it in my mailbox and it was stolen along with another package of mine. It was left on floor in vestibule of my small building. Express Scripts claims it was delivered and I must repay to have it sent again. I say I contracted with them for meds and it is their responsibility to file claim with post office (which I couldn't even get to answer the phone). They refuse. Took it all the way to Geo. Paz's office and they just said "sorry".

Had to go 7 days without my meds. Sent more than 6 hours on the phone. Talked to many many different people. Even supervisors. Was told so many different things. Threatened to call the Insurance Commissioner. Finally talked to a Ryan, he was a big help. I told all that I spoke to that I was sorry they had to work for that company. Yes, people will die because of them, I truly believe that!!

Express Scripts has caused me to go weeks without medication that is necessary for me to function due to their extreme negligence. After calling 6+ times in the past three weeks, nothing has changed and they refuse to pay for the medication at the local pharmacy until the package that THEY lost finally comes. When I came on this website and saw all the complaints posted about Express Scripts, I knew something had to change... This is out of control. People could die because of this company's incompetence. So I made a petition on Change.org. Hopefully, enough of you all will see this review and will decide to sign it.

As a recent kidney transplant (on Medicare), I was prescribed the drug ** made by Novartis. Last Oct, I sent a prescription to Express Scripts and a rep from Liberty Medical(?) contacted me to ask if I could take a generic to which I replied, "Check the script to see what the dr. wrote." I was told they didn't have the script, but I should have my dr. contact their pharmacy. I then told them my plan was with Express Scripts and I would only deal with them. Then my prescription was denied by Express Scripts. To make a long story short, my Dr. filed an appeal which was successful my prescription was filled with 3 refills. In Dec 2013, I requested a refill. Express Scripts has cancelled this, and a rep from Liberty Medical has called again trying to get me to change to another generic (** is a brand generic).

RUN AWAY FAST!!!!! This is the worst, most unreliable company. They will kill someone before anything changes. We have had nothing but horrible experiences with each and every telephone call. Never speak with the same person twice, pharmacists have refused to talk with patients and have purposely disconnected calls. Try speaking to a patient advocate and you will be sent to a voice mail line and never get a return phone call to help. This company has sent the wrong medication, blocked medications from being filled at our local pharmacy, our doctors have faxed prescriptions multiple times and when we call to find out when we can expect them then Express Scripts tells us that they don't have the prescription.

Bad company to work for. Not organized.

Problems with Express Script/Medco - Our health insurance company has been flipping prescription drug coverage from Express Script to Medco and back to Express Script. There have been several problems such as lost coverage, prescription mix-up & unauthorized substitution and lack of concern from customer relations. The plan that we have is supposed to cover 50% of the cost of prescription drugs. When I compare the cost without coverage at other pharmacies, I am paying more. Not sure why. Here are some of the most frustrating problems we have had:

I have AIDS. I have insurance thru my job. Yes, I pay for this abuse. I also qualify for ADAP (the AIDS drug assistance plan). This is co-pay assistance that is funded by the federal government under the Ryan White Health Care Act. I have relocated from NY to FL because of cost of living (ps don't fall for that). Benefits are better in NYC so there basically is no savings. They can't get the co-pay assistance right and insist that I pay out of pocket. I had this coverage and applied and got this also in Florida. They still can't get it right.

My husband was diagnosed with pneumonia. Immediately went to pharmacy to get Rx filled only to be told there was a glitch in the Express Scripts system. Unable to get filled at any pharmacy. Our local Meijer pharmacy was kind enough to give me 5 pills free to hold us until they could get Rx to process. Meijer was told not to resubmit Rx for at least 48 to 72 hours. I called Express Scripts and they were no help at all. They didn't give any explanation or offer any help. We have already had problems with getting maintenance meds on time and correct. Multiple problems!! In my opinion no one should use Express Scripts!!

Look, I believe that insurance companies have concocted the notion of "prior authorizations" outside of federal/state law in an apparent attempt to reduce the number of prescriptions they pay for through onerous and often costly paperwork that requires a contact with the prescribing physician AFTER he already wrote the medication prescription. I am a cancer patient and have intractable pain. One of my docs is a pain specialist who prescribes me the SAME MEDICATION month after month for pain control. I have been a customer of Express Scripts for three years now and all of a sudden, I go to the pharmacy yesterday and they tell me they will not pay for it ($2500). They always did before.

I have taken the same medication for three years - Humira - shot every other week. During that time I have used Icor then Curascript with little or no issue. When there was an issue it was instantly corrected with virtually no time or effort on my part. Well - to my dismay I am now forced to use Express Script - Accredo - whoever they are - no-one knows. I have had nothing but issues with them. When I have an issue it takes HOURS of my time to fix it. My most recent issue is this:

I paid my bill and asked that all service be discontinued. They denied they received payment. Fortunately I paid through my bank. I told them that and received an email that they do not investigate their mistakes but I must send them a copy of the cashed check. I emailed them a copy. They then informed me I must send it by mail as they will not accept it by email. This is the most incompetent organization I have ever dealt with. I have spent about an hour on this issue and they are still asking for more. To top it off, my local pharmacist charges me less than they do. They should not be in business. Beware.

Holding medicine hostage again because it takes them forever to process payments. This puts people in jeopardy. This is 2013 and ACH payments are quick anywhere else you go. Miss Medco a lot!

It's been 6 months that I'm trying to get my mother's medication charges fixed and they are still charging me again and again after refunding a portion of the charges. They overcharged $441.98!

I must take a maintenance drug that prevents seizures. Last week I went to their website to order a refill, as I've done every three months for years. A message on the site said I had an outstanding balance and my medication wouldn't be mailed until I paid in full. I found conflicting information on their site, one page showing I had no outstanding balance and another showing I did but an amount different than in their message. I replied to their message requesting a list of prescriptions, dates, amounts, etc. Their response was to direct me to the pages showing conflicting information. I replied again, pointing this out, and asked for proof I owe the outstanding balance.

Since December 12, 2013, I have experienced the same frustrations, delays, ineffective website, and inefficient customer service voiced by 90% of the people commenting here. The Express Script organization and the CEO, George Paz, should be ashamed of the substandard service to which they subject their customers. The website says Express Script provides "safety, care and convenience". It doesn't. Its inconsistent and careless practices jeopardize the lives and well being of its customers.

After calling many times, I ask that they not send a certain med. I called my dr. office and ask them to call in the regular brand. I can't take the generic brand. My dr. did that and called me back to let me know they had. So I thought everything was settled. NOT so! I called Express Script to be sure. Of course, they had not heard from the dr. I ask them to not send the generic brand. But guess what?? They did anyway. Then they call about payment. We had already given them a new medical health card number. The freaking idiot's call to say the card on file is expired. We just got this card.

Wow, what to write when most if not all of my complaints have been voiced? Express Scripts "Professionals" instruct their staff to operate like this, to lie like this, make it complicated for us and then it runs over & over like an EVIL loop. I record my conversations with them. My answering machine records all of their poison arrows fired at me. I read the review guidelines and I hope this makes it through. The generic meds we have been pushed into taking do not work as well as name brand formulas because they legally make them weaker in strength and then start telling U.S. that we need authorizations to take amounts required to effect our conditions which with age usually do not "just start getting better." If I sound like a pessimist OK then.

Prescribed an antibiotic long term for a chronic condition. When changing jobs I now had access to Express Scripts so I figured I would save money when I refilled the prescription instead of getting it monthly at my local pharmacy. First they sent it to the wrong address (even after I updated my new address). Then when I called for a status update, they blamed my doctor for not calling in a refill (I just so happened to be there when it was called in. Oh and I only needed a refill because they sent my last refill to the wrong address). I remember from using Medco in the past that blaming the doctor's office is their knee jerk response.

My doctor recommended I use Express Scripts the next time I needed to fill my prescriptions, as it would save me money. He said he would set up the account, and I watched him search for my meds. He was unable to find the option to toggle size on medication #1, so typed 60ml [med#1] in notes section. I subsequently received a packet in the mail from Express Scripts, telling me what I needed to do when I was ready to register on the site, and begin using the service. As I had explained to the doctor, I had plenty of meds - having just recently refilled my prescriptions - so did not need to begin yet, and I filed the docs for later action.

I have suffered hay fever since returning to Texas after living sea side. The grass, mountain cedar trees and the combination of tobacco smoke in the air and perfumes...ONLY ** relieves me for an entire day. Express scripts is trying to force me to use ** which has never worked for me. If I want to use something that works I have to pay for it and then pay my plan contribution as well!!! Not only that a pharmacist told me they are forcing people to take home delivery instead of going to the local pharmacist. They also halted a REFILL and requested information from my doctor AGAIN! So I have to wait until my Dr returns from Christmas holiday to get my medicine!

My son takes injection medication every night. When Horizon Blue Cross used CVS Caremark as the medication provider we never had any problems and received wonderful customer service. As soon as they switched to Medco-Accredo the problems began. First, they sent the injection pens with no needles. It took 3 phone calls to solve the problem. Most recent, I called on 12/11 to refill my son's medicine as I do each month. We set up a delivery date of 12/18. When medicine never came I called and was told there was an error on their end and the pharmacists had kicked the order back and it never shipped. They assured me the problem would be resolved and the meds would ship in 48 hours. 14 phone calls, hours of waiting, 6 supervisors later as of today 12/27, my son still has not received his meds. He will run out in 2 days. Medco has just told me it will take another 48 hours to resolve their mistake and can't tell me when it will ship. With New Year's coming and no end in sight to this nightmare, I am at the end of my rope. I am on my 3rd phone call of the day and on hold with them.

Nexium has not been doing the job on me lately, so my Dr. prescribed Dexilant instead. After 2 weeks, I get a letter from Medco that the medicine is not in the approved list. So I must have to pay ALL of it. Later I find that yes it may be approved if the Dr. calls them with the reason for using it. So a week later, I get a voice mail from Medco stating that it has been approved for me until Dec. 2014. I wait another week, but have not received anything. I call them up and they state that I need to send back the prescription that they say was forwarded to me over 1 and 1/2 weeks previously. Now over 2 weeks after that, I have not received the original prescription back (this had been sent back to me as they did not approve it originally). I finally had to get a new prescription and forwarded to Medco last Monday. What I expect now is that they may give other reasons now for not filling the new prescription. DO NOT, IF YOU CAN, EVER USE MEDCO OR EXPRESS SCRIPTS WHO BOUGHT THEM RECENTLY!

I applied for membership so I could get prescription drugs at reasonable prices. 3 days ago I received a bill for $63.10 (one month cost for membership). This does not include the five medications I take each month. This monthly fee is ridiculous as my total cost of prescriptions from Costco for 3 months is less than $115. I think this is disgusting and that Express Scripts Medicare should be exposed for trying to take advantage of senior citizens who are trying to exist on very limited incomes. I know that many seniors are not able to use the internet to find out their prescription options but somebody needs to stop this company who leads seniors to believe they are getting value for their dollar when in fact they can purchase prescription drugs far cheaper from many sources like Costco and Walmart without any membership necessary. My 3 months membership would have been over $180 without even buying any drugs. This is obviously a scam that should be exposed.

Well, that's my problem!! I am unable to log in to begin ordering refills because when I click on login, nothing happens!!!!!!!! So darn frustrated!!! I wish Medco never merged with this outfit! Life was so much simpler with Medco!

My last issue turns out to be USPS as my package was sent from MO to NY To Cleveland, Ohio where it bounced between 44101 and 44181 zip codes 5 times (so far). Now, after 25 days, I'm told it will arrive after Christmas.

I called in a refill for my husband 2 days before Thanksgiving. I never received confirmation by email so 1 week later, I called and was told that they were due to ship 12/2/13. One week later still no email confirmation so I got voice mail from them saying they had not received refill from Doctor, so I called Dr. office Dec. 11 to get the Drs. office on it quickly. They faxed the refills in to Express Scripts 12/12/13. On Dec. 14, received voice mail from Express Scripts that they still hadn't received from Dr. 2 hrs later, another voice mail from Express that they were processing the order. On Dec. 19, called to check status of order and was told they were due to ship on 12/24/13. The tech talked to the Pharmacist and was told they had the order and they would expedite delivery at no charge.

Express Scripts simply put is a crappy organization that is more interested in pleasing the HR departments of corporations than their 'customers'. The corporations are their real customers and you are just a waste of their time. Shipments are horrible. I mail my prescription at the post office. I've used several post offices and each time it takes ES 7-9 days to receive my prescription. It's more like it takes their people 5-7 to enter into their system and to get the processing under way. It then takes 3-4 days to process an order. Why so long for a standing order to be refilled, the customer is known and verified?

I take insulin and for the last year each time I have had an issue with getting it delivered. First sent to wrong address then sent without notification then sent for wrong delivery date and lastly sent with no notification. Each time I have spent over an hour on the phone getting it straightened out. Today is no different, I call to find out when it will be shipped so I can make arrangements to have it referred when it arrives. I travel a lot for work. They say it was shipped last week and delivered on Thursday. Well that means it's been sitting outside for almost a week. They bring a pharmacist (Seth) on who says it's good for 28 days if it wasn't frozen. How do I know, it's been outside and what about the rest of the 90 day supply? Seth agrees I shouldn't take and hangs up.

I honestly don't have anything positive to say regarding this company other than that the home delivery method would be brilliant IF anyone working for the company was capable of doing their job. I was expecting my birth control 4 days ago. So when I called to see what was taking so long, they informed me that it was not being processed yet because they have not got approval from my doctor to give me 3 months worth. Instead of sending me the one 30-day supply that I obviously need to be taking, they postpone the entire delivery and don't even contact me to notify me that it isn't being filled and they have only attempted to contact my doctor Once in the last 9 days. Express Scripts is a joke and I much rather pay regular price than deal with their inconsistencies and incompetence.

For my Christmas present, my husband has given me permission to go to our local pharmacy for my refills and pay a bit more. It will be worth it!!! Don't deal with this people if you don't have to. What a frustrating experience. No one knows what they are doing and the red tape to get a non-generic drug even after many calls from my doctor are just not worth it. Has to be very poorly managed. You get a different person every time you call and no one knows what is going on. RUN!

My meds have not arrived and when I got to the website, I find that my login no longer works. I submit a ticket to find out a status and and why my login doesn't work. 8 hours later they send my new login, it doesn't work and no reply to my request about my meds. :-(

I have contacted Express Scripts at least 20 times regarding letters they keep sending saying they need additional information. My wife and I have given them all of our address information, doctor information and anything else they wanted to know. Yet I get at least one or two letters most weeks saying, "We are unable to dispense your prescription due to the reason(s) listed below." The reason is listed as "S892" and states "We have placed a medication order for you on hold as we need additional information to process it." When I finally talked to a supervisor named Dawn, she noted that there was no reason given so the paper was rather useless. Useless communications are just that, useless.

I take life and death meds every day. Rite Aid pharmacy has been very nice fronting me meds till I get mine from Express Scripts, the worst company staff out there. We all should take a class action lawsuit against this company. How many people are they going to let die or get more sick? Horrible. Can't say enough terrible things about this company. I call order, send my meds to other states without sending where they are suppose to go then they don't want to refill meds for you because yours are not there... Talk about stress. Hrs on phone with company. No one cares. Would like to get together with group of people for class action suit against this company so no one else becomes victim to them.

On 12/5, ordered meds for my wife that she was low on. Received notice that script was up for renewal. Generally not a problem; however, in this case, Express Scripts (ES) stated the doctor did not respond. This info was passed to us on the 9th of December. Instantly called our doctor and was informed the renewal was faxed to ES on December 5th at 11:07 am. Called ES, got number for Doctor to call. They stated the item would be mailed on 12/12. On 12/16, received email that the order would not be filled due to doctor not renewing. Then received letter dated 12/9 that my wife is not covered under my insurance. Called provider stated this is incorrect. Called ES, they say, "Oh no, she is covered". After multiple times of trying to get this script filled, I still do not have any satisfaction and they want me to call back in 48 hours to see if any action has taken place.

My husband was pre-qualified for a prescription and only received the starter kit. This medication MUST be administered every two weeks. They have yet to fulfill the second round and he is now one week late. His condition is worsening. When you call you are placed on hold and eventually cut off. We went through United Healthcare nurse to finally get a PERSON to talk to. They had no idea why it wasn't filled, said they had to talk to their supervisor. We have not heard back nor have we received the medicine.

Express Scripts and its customer service are so INCOMPETENT!!! Medications are a very IMPORTANT product and should be handled with knowledge and competency. I get better service ordering from Amazon!! I used THEIR automated system to reorder my prescription. Made a payment that day using THEIR automated system which they promptly took from my checking account. But my prescription was never processed and the rep said I should have called to speak with a representative to MAKE SURE the prescription was processed. WHAT??? Now they want me to pay an additional $21.00 to get it overnighted to me. Why should I have to pay for their mistake?? This is ridiculous!!! It is required we order through them yet it is not required of them to do their job right. So frustrated!!!!

My husband is employed as a teacher in West Virginia. We have been covered under the state insurance which includes Express Scripts for about seven years. The policy Express Scripts has on covered drugs should be changed immediately. Over the past three or four years my son and I have been forced to change medications that were working wonderfully for our illnesses. My son was denied refills on his ADHD medication of Vyvanse after taking it for several years. We still have not found a replacement that works this well and after 3 1/2 years, he is taking a completely different class of drugs.