Express Scripts Reviews

I am fed up with Express Scripts. I found out I can complain to URAC, so I am giving all of you the information. Maybe if enough people complain, they will have to do something. There are 900+ complaints similar to what I have experience, but they could not care less for the customer, so maybe if they are investigated, they will care. Complain to URAC at **

This is the latest of one of many bad experiences with them over the years, FKA Medco. My husband's medications did not arrive after 2 1/2 weeks and I called them. They made up some sort of lie that the order was cancelled which it was not and then some other lies to cover their... When I had gotten off the phone with the customer service rep on 10/22 who confirmed the orders would be processed and sent out in 2 to 3 days, as of 11/9 nothing. They put you on hold several times, come back with more lies, etc. No apologies. Finally I speak with a supervisor, they act like they are doing you a big favor and sense they could care less, just one more person they have to deal with as a result of their awful business.

My company makes me use EXPRESS SCRIPTS. Publix offers my blood pressure medication FREE, so I get it filled from them. EXPRESS SCRIPTS charges me every time I get a refill free from Publix because I don't get it from them. When I called the rep, she said "you have to get all of your prescriptions from us or we will penalize you." I asked if they would supply me the "Free Medication" and she said "no, but you will still be charge by us." OMG. This is like communism-- what is wrong with this country?

I have 5 medications on express Scripts worry-free refill program. In September I had to place the refill order for one of these meds. 3 weeks later the medicine had not been delivered. Apparently express Scripts mails medication by 3rd class mail. I was informed by the post office that 3rd class mail has absolutely no priority and will be delivered when the post office "has time". I now have 2 medications that I, again, had to place the order for refill. That was 12 days ago. I still have not received these meds and am completely out.

My husband and I agreed to try Express Scripts mail order service. We have been customers of Express Scripts for over a year. This company has always given us professional, patient, and caring service. Until the month of August 2014, Express Script filled two prescriptions, for myself and my husband. We received 2 boxes of 90-day supply of **. After reading the literature included in the box, I found out that it was sugar free, which would not help my spouse, who has a medical condition that cause forgetfulness already. I found out that it could possibly cause further symptoms. I read the literature in a box of **, that stated if you take **, talk to your pharmacist.

We have been forced to deal with this company for several years now as they are the only option we are given by the employer. They don't accept any coupons and their prices with insurance are more expensive than purchasing straight from Walmart as a cash customer. The latest problem is that though our coverage states we can fill a prescription locally 3 times then we would be forced to pay full price unless we purchase it through mail order with them. I went to fill it the third time and am being told they won't pay it because they only allow 2 times. I explained I have a letter directly from them stating we don't pay until AFTER the third time and was told, "Well we must have changed that". I said wouldn't they be required to notify us of any change in our policy? He didn't have an answer for that. If you are a decision maker for your employees... please please do your employees a favor and do NOT choose this company!

Express Scripts changes specialty pharmacy from CuraScript to Accredo. My life has been a living hell since Accredo demands change doctors - no reason. For one year I suffered since no doctor believes my story. And Express Scripts is useless.

My doctor submitted 5 prescriptions for mail order renewal. I received two phone calls from Express Scripts, one saying my prescriptions had been shipped and one saying they would be unable to fill my prescription because of a manufacturer backorder. They did not tell me which prescription they were unable to fill. So I checked my account on their website. For each prescription the status said VOID. So I called customer support, and after working my way through their menu I was able to talk to a person who told me ALL of my prescriptions had been shipped. I actually asked her to double check because of the voicemail message I'd received, and she confirmed again, ALL of my prescriptions had been shipped.

I have used Express Scripts on and off with my old plan, which ceased to exist once the ACA went into effect. I have asthma and GERD, and I mainly got my meds refilled at the pharmacy, which was very close & convenient. After getting my new plan, Express Scripts would send me letters basically scolding me for getting them refilled this way & not through their wonderful mail order system. I gave in and decided to do it that way since I'd get a 90 days' supply instead of just 30. I'd been on generic ** for GERD for a few years now, and it no longer helps.

1. Consistently make errors, most recently charging me over $100 when I have already paid full deductible 6 mos ago and have gotten SAME MEDICATION free last 2 times. 2. Consistently claim did not get refill from my doctor, do not notify me until after the drug is already due, and doctors offices all say and have copies of the faxed or noted in file the refills. 3. Frequently take over a month to fill a new prescription the first time. 4. Never timely in notifying there is an issue, so if the doctor's office made any small mistake, you'll run out of meds. Call to see why, and they'll say "oh, they left out something". In fact part of the time they are wrong, nothing is in fact wrong again proven by copies in doctor's copies.

As a type 1 diabetic I have had nothing but great service from ES. My insulin and glucose testing strips always arrive on time and in good condition. I order refills via their website. I feel for those who have had a terrible experience - screw ups on medications is not a good thing.

I am diabetic and have to check my blood sugar level twice a day. I have to do this to avoid either a too high or too low count: if too high I could go into convulsions, if too low, I could go into a coma. Recently I ran out of the strips I use to do a reading. I called Express Scripts, was told that my next refill was not due until 16 Nov., but, since I was out of strips, the refill would be sent that same day and would take 7-10 days. That was almost a week ago. Today I called to find out when I might be receiving the strips. Incredibly, I was told that they would not be sent until 16 Nov.! Could not be sent before then.

I have asthma. On a recent business trip to Thailand, I was hospitalized for a bad attack. THREE Thai doctors told me my asthma meds were out of date and had not kept up with new advances. They said - all three - go home and switch to Advair. So I tried to - you guessed it, Express Scripts will not cover Advair. I have been in the emergency room for asthma four times this past year alone - to the tune of $2500 - $4000 each time, which Blue Cross has had to pay for. BLUE CROSS, ARE YOU LISTENING? I knew once Express Scripts merged with MedCo - the world's WORST prescription plan - that service would go to Hades. It has.

Express Scripts service for very temperature sensitive medications is 2 day delivery. For an extra $21, they will send next business day delivery. On a Friday, this would be delivered by Monday. No temperature tracking is included. There is no notification of delivery time by UPS. Therefore, medications that are destroyed by freezing temperatures can be left outside in the winter for hours. They refuse to provide an alternative service such as FedEx that would insure 7 day/week service, even if a customer pays for it. They have no plans or will to make it better. DISCOURAGING! These medications are essential to life and the attitude about temperature control seems nonchalant. SAD!

In September, I went online to start mail order for my elderly mother. The process seemed to be very smooth and I had to do was to wait for the doctor's confirmation. But the prescription did not come, then I was told that, for Medicare we had to reconfirm before the drug could be sent out. I did, but again nothing. Many phone calls and frustration later, I was told the account was on hold because there was a balance of $1.50 since 2011. I explained that it must be a mistake since we did not order anything from Express Scripts before. So, I was told that it would be taken care of. Again, no prescription. Then I received letters that I needed to go online or call to confirm the order.

Only one word to describe Express Scripts and that word would be in my opinion would be non functional. I have had almost continuous problems with this company from the reception people to the top of the Executive ladder. These people put all the justification in the word, Disorganized! They email you and tell you that your scripts are due for refill and you reorder and they say that they cannot refill because it is too early! You call and they say disregard the notices. Any more need be said? Stay away if you have a choice.

I have just finished reading the response from Express Scripts that is a response to the letter from the BBB, and it appears to be just an old fashion attempt at damage control on their part. If I truly thought that their apology was sincere, I might be inclined to accept it. But, based upon numerous situations where I got a lackadaisical attitude from anyone that I spoke with, including supervisors, I find it very difficult to forgive and forget.

I have never dealt with a company quite as ** as this pathetic organization! Never! First of all, there is nothing "express" about this company. Leave it up to them...customers will die because they make so many mistakes and screw up orders and then do absolutely nothing to rectify them leaving patients high and dry. This has happened countless times to me and I've heard it around as well. I work for a fortune 500 company who does business with this terrible company and I have no choice, but I will do everything in my power to bring this to the top so that we as employees are no longer subject to this joke of a company. It could be a combination of the staff as well as the way the company conducts business, but either way....they are painfully incompetent.

I always seem to have problems with Express Scripts delaying or denying my RX refills. This is not a one time incident, but has occurred every year since we have been on the plan. The latest incident occurred today. In August, my Dr. wrote my RX for a 90 day supply of maintenance medicine that I have been taking since 2002. I took the RX to my pharmacy and when the pharmacy called into Express Scripts, they accepted the RX but would only allow the pharmacy to dispense 30 tablets or once a month. I thought that seemed strange because Express Scripts indicates that 90 day prescriptions will result in savings to the customer. Anyhow after a month went by I got the next 30 pills with no problem.

Without exception, Express Scripts delays filling my prescriptions one to three weeks every 90 days. The delay forces me to purchase an expensive "vacation refill" so I don't run out of my medications. They have never offered an explanation.

I work in a field where I have to deal with prescription companies and my experience with Express Scripts was not great even before I had to have them as my own provider. NEVER in my LIFE have I had such trouble from a provider! And I know it isn't simply because of all the health insurance changes going on. Express Scripts seems to DELIGHT in doing the most they can to deny you the PROPER medication you NEED in order to function and NOT be DISABLED!!! In spite of the fact that I was stable for three and a half years on two meds prescribed by EXPERTS at a specialty program at the Cleveland Clinic (a program of only three in total in the country), Express Scripts refused to cover them.... Well, at least without me paying a $1600.00 co-pay for them. My previous insurances never had an issue covering ** with just a standard co-pay. And even though I'd already been tried, and failed, on **, that was my only alternative to **. So I grudgingly tried it again. All it did was increase my fall frequency.

I was on a medicine for years and due to a shortage I was switched by my doctor to another. When the shortage ended my doctor switched me back. I go to get it filled and ES denies it, stating they require a Pre-Authorizing Form signed by my doctor. This is November 2013. I called ES and asked if I pay the $89.00 if I will get that returned after the medicine is approved, and she stated I would get my $89.00 back. December 2013 another $89.00 as they have not approved it and was still in review. In January 2014 I go to the pharmacy and give them the Rx and it's denied again and now it cost $104.00. I call ES and ask what is taking so long and after I give them the information that tell me they never received it. I stated I was told it was in review back in December. I get the "I am sorry about that; however, you need to send us the form." So I asked for the fax number as the first one was mailed.

The weekend of September 26th I contacted Express Scripts, re-order my prescription of **(HIV medication) as I had ten dosages left and Express Scripts had contacted me day or so before. I never order my medication prior to 2 weeks from the last dosage as the refill would generally be rejected by the insurance. The order was set-up and I assumed everything was OK. The beginning of the next week, I get a letter from Express Scripts stating that the credit card did go through. On Tuesday, October 7th I contacted Express Scripts to clarify the credit card issue. I spoke to a representative that assured me that everything had gone through and that the medications would be shipped and that I should receive them by the weekend. I also explained that Friday, October 10th would be my last dosage and that this was a therapy that was not to be interrupted as drug resistance could become an issue. No prescription arrived that weekend and Monday was a Holiday. Therefore I missed three dosages.

In July of last year I received an order for my husband's medicine. My coverage with Express Scripts termed on 6/30/2013 due to an employment change. Out of honesty I sent the medicine back unopened (I knew my insurance was expired). This happened about a month after my father unexpectedly passed away. Express Scripts has hounded me ever since for the co-pay, they state they cannot take them back. I would pay for them if they send them back which they refused to do. I was being honest when I sent them back thinking that years later an audit may be conducted and I get caught for being dishonest. I see now that I should have just kept the pills and been dishonest. This would be over by now. In this case honesty wasn't the best policy.

I hate Express Scripts. I've tried to think back to every company and government agency I've ever dealt with in all my years on this earth and not even one compares to how much I hate them. I have never come across a company so inept, careless, rude, frustrating, incapable and deliberately discourteous in my entire life. As a graduate of one of the best hospitality schools in the country, I realize that customer service and operational effectiveness training can be a difficult thing to maneuver, but I can't help but think that this company actively trains their employees to be the worst people possible.

They would not ship me my medicine because they said they needed to make sure I needed my insulin. I had a prescription and I am a diabetic. Never heard of such and they would not ship it... After three weeks I went to Walgreens and they matched the price.

On hold now, again, day 3, what more can I say. Problem, after problem, after problem. Called to verify Rx renewal 2 weeks ago, at normal co-pay of $46.66/30 pills, then they call following week to verify again. I tell them I did this last week and it should be arriving in 3 days. They say we have no record of order. I go through whole process again except now co-pay is $140/30 pills. The copay is also $140/90 pills, but they won't dispense this way, why I don't know. After at least 10 hrs on the phone in 3 days with many people at Accredo and Express Scripts passing the buck, no one can tell me why there has been this massive change in my copay and the price of the med remains the same. One person says there was a co-payment modifier applied previously, but that's all they see and can't tell me what it is, why it's not applied now. This situation is par for the course with both companies.

My son is in college in a fairly remote area. He has epilepsy and so last winter I decided to use Express Scripts mail order for his meds; otherwise, he has to take a cab to a pharmacy every month. EVERY time in the last year and a half we've tried to renew his drugs, we've had a problem. They lost my payment info. They lost the prescription. It's on order but it might take a few extra weeks. EVERY time, I've had to call his doctor to call in an emergency Rx and have him take a cab to the local pharmacy while we wait for Express Scripts to get around to filling his epilepsy meds.

My doctor sent in a refill for 15 days of medication. Medco said I had to call the doctor and have the doctor call them to confirm. I did not want to pay a copay every 15 days so I asked doctor to write a prescription for 90 days, which she did. Now they have 2 prescriptions and so they call me again. I call them and after talking to 3 people we agree they will fill the 15 day supply then cancel that prescription and in 15 days fill the 90 days. I ask if I can have a local pharmacy fill the prescription and they say no. I have been out of medication for 3 days and am having a bad reaction so they agree to send the refill in 2 days and speed delivery. After 5 days I get a call and nothing has been done. It has sat there for 5 days. They want me to call the doctor and have the doctor call them. The doctor says the number they gave does not work and they can't get in touch. I call back and they say they don't know what I am talking about and their notes show nothing about shipping my prescription out quickly.

I have to use Express Scripts to refill my monthly birth control medication and it is literally a struggle each month to get it refilled on time. This is a time sensitive medication! If I try to refill too early, they tell me I'm not allowed. But if I wait too late, I end up going 1-2 weeks without medication because it takes forever to ship. I have to rely on my doctor to give me samples when she can, but this is ridiculous. There is no reason that obtaining birth control pills should be this hard.

I received a vaccine from my doctor's office. It was supposed to be a tetanus shot as a result of an injury. The dr's nurse gave me the combined tetanus, diphtheria, whooping cough vaccine. It is not covered by Medicare part B, so my healthcare carrier wasn't covering it. But it is covered by my Medicare part D which, for me, is Express Scripts (my Medicare part D carrier). I verified this through Medicare then I called Express Scripts three (3) times and was told that I was covered for the vaccine. They sent me the forms to fill out to have the claim paid. I filled it out properly and completely and had the doctor's office fill in their appropriate areas. In a few days, I received a denial saying the request was incomplete.

I only use Express Scripts because I have no option, my plan requires it. Normally I don't have an issue with them. My doctor sends in a prescription for 90 day supply with a total of 4 refills; keeps me covered for a year. When my last refill is about to run out is where my trouble starts. I call my doctor to get a refill. The doc of course wants to see me first before sending another yearly round of meds; which is cool as I haven't seen the doc in a year. My doctor said, "let me call in a 30 day supply and when we see you we will then call in the yearly one". WELL WELL, it turns out that for 30 days my copay is identical to a 90 day supply! Of course you don't see it on their website because the total payment is not available until your meds are shipped, which by then it's too late to cancel! Almost fell for this scam twice as another year went by and they tried the same thing. Luckily I caught the prescription while it was processing and I was able to cancel it. With that said, be careful if you are only getting a 30 day supply, you may be paying the same price that you would for 90 days!

I have used Express Scripts for years but since they merged with Medco, service has been poor. I needed some medication, ordered on the 3rd, to be shipped the 17th... They used to ship your medication out promptly.

I don't know if it's me or if there is really a problem with the quality of the meds issued by Express Scripts. Due to the kind of insurance I have, it's mandatory that I go through express scripts for meds that are to be taken every month like blood pressure, cholesterol and allergy meds. I read on this website and another one that people were complaining about the quality or lack thereof, in generic meds. I have noticed that the medicines filled by Express Scripts cause negative side effects that are cumbersome to deal with. I've taken these medicines for years with no problem, but each of them that have been filled by Express Scripts cause negative reactions. I'm guessing companies decided to go with Express Scripts for financial reasons but, at some point doesn't the well being of the patient have to come into play.

It seems to me that Medical Mutual is partly at fault because why did they approve payment for a refill in July when his policy terminated 6-30-14? And why can't Express Scripts correct this matter internally since they work with both insurance companies? Everyone I speak to refers me to someone else, or gives me a different answer from whomever I spoke to before. Reading all these complaints about Express Scripts is discouraging because I can foresee that our problem is going to be near-impossible to solve!

I set up a re-occurring charge with my account here at express scripts. I noticed that I was not being sent one of my medications so when I called and sorted out the problem, they proceeded to send me (in addition to the medication I asked for) a prescription I did not ask for, which happened to cost $647! So naturally I called to inquire and say I did not want this medicine and I will send it back once I receive it in the mail. They told me this was not possible, that they would not accept any return and that I was responsible for the money. I was so frustrated, I told them I was going to report it as a fraudulent charge, and then I said please cancel my account to which they actually said, "we would be happy to do that". SO frustrated, so unfair and disappointing that this company is so dishonest and has horrible customer service.

Filed a complaint through Express Scripts Facebook page and received the following email address: ExpressRxHelp@express-scripts.com. I suggested they place a CONTACT icon on their start page and include a valid email address there. But so far, there has been no action, even though their hard-to-find CONTACT US web page clearly states to contact them USING EMAIL. Suggest you keep this email address handy for future use, when needed: ExpressRxHelp@express-scripts.com.

I switched my antidepressant from CVS to Express Scripts and have experienced a return of my original symptoms or horrific withdrawal symptoms. I have no idea. All I know is that their version of ** is NOT the same thing I have been taking for several years and my health is suffering because of it. Once it dawned on me that it might be the quality of the medication, I immediately ceased using Express Scripts and returned to filling my Rx at CVS.

According to Express Scripts you cannot opt out of using them for long term medication. They are increasing my cost for my daughter's medicine 2.5 times what I normally pay by forcing me to use them. It was much cheaper for me to fill at the local pharmacy. I was paying $10 a month before (for the last year until all of the sudden they denied the prescription) - using Express Scripts my cost will jump to $75 for a 3-month supply. Express Scripts obviously didn't seem to care my costs were increasing by forcing me to fill only with them. I thought their goal was to save people money?!?

I was denied the only cholesterol medicine that worked for me. I have family history of heart disease on both sides. After covering for 5 years, they denied. I filed an appeal but even though I have 3 fax receipts and certified mail return card, they refuse to acknowledge they have received it.

Tricare military drug program administered by Express-Scripts. Two drug prescriptions were recently cancelled because express-scripts said that they were not available and I needed to order from the local pharmacy. The first prescription was for "Allopurinol", a drug that is readily available through any pharmacy. The second prescription was for Generic Flomax, also readily available through any local pharmacy. When Express-scripts cancelled the drug order of Dr. Magdelana **, Providence Medical Group.

My son is a type one diabetic and now they decided that his medication will no longer be approved but a more expensive medication will be approved. The cost is almost double and they have no reason why. Novo lag is in production and he has used this for years. I'm on the phone for hours and they all just read their scripts. Trying to put it on the provider Blue Cross. Then I have to educate them that it's not Blue Cross that is the provider but eScripts. They are the medication provider. This company is a joke nor do they care one bit about us the consumer. They tell me that it's been a year according to them since they last sent any meds to us. Understanding that this is only for a 90 day supply. And they are the only company we can use. They are a joke but worse they are upsetting people's lives. This company is the most aggravating I have ever dealt with. This is a life long medical situation and they know it.

Five weeks ago my doctor's office faxed in four renewals. Ten days later having heard nothing from Express Scripts I requested the same four scripts on line. My doctor's office was contacted and faxed in two of the scripts one day and the other two the following day. Express Scripts shipped two of the four medications, one from the first day and one from the second day. My doctor's office faxed in the last two scripts for the third time. Express Scripts shipped one medication and said they had to contact my doctor regarding the second. I tried to call to sort things out and have been on hold for the last fifty minutes. I'm not sure what the problem is but I do wish they would figure out how to do their jobs. Or perhaps changing the name of the company to something more in line with their record of performance.

Ordered a refill of medications and dose was changed from two tabs a day to one, been taking this med since 1984 at 2 a day. Never could get it corrected. Express Scripts refused to contact the MD so the MD contacted them several times and order was never corrected.

I obtained a quote for a three month supply of three prescriptions. Upon refill, I received an invoice for $90 more than the original quote. After two phone calls (the first was useless) and about an hour on the phone, I was able to receive a $45 credit on the current order-they wanted to offer it for a future order; however, as I informed them, there will be no future orders.

Express Scripts charges me 4 times as much for a medication at the 10mg dose than I pay for the same medication at the 20mg dose. Two customer service representatives, who could do little more than read from a script, provided me some basic information but couldn't explain why Express Scripts is choosing to buy the lower dose med from a more expensive manufacturer when it is available for a lower price from an alternate supplier. I called corporate headquarters and a woman in the president's office verified that indeed the pricing is more for the lesser dose but more infuriatingly she told me that I could get it from the cheaper supplier if my doctor wrote the script ordering it from that manufacturer.

Used express scripts for the first time 3/2014 with no problem. Received rx which had been pre-certed by my Dr. with a pre-cert case #. and $179.00 was charged to my charge card. 6/2014 requested refill. Received rx with a invoice showing my charge card had been charged $493.00, no explanation! Called express scripts. Was told was not covered by insurance and I needed a pre-cert. I gave them my case # which was good till 8/30/14. Rep. told me "I don't see one in account. You will need to get another one," which I did, but they would not refund over charge. When questioned why they didn't notify me they said they notify of not covered charge if it is over $500.00.

My medication was out of production by the manufacturer for 3 months. Now it's back in production. They do not have it in stock. My insurance lets me get it with whoever has it, with a higher co-pay, but it still lets me go where I want. So, I found another mail order place that does have my medication in stock. I had my doc send a script and tried to order it. They said Express Scripts keeps giving them an approval error. They called and when the manufacturer started manufacturing it, it had a new NDC number. Express Scripts said, "No problem, give us 24 hours to get the new number in and you can get your medication." At the time of writing this, it's been over a week and Express Scripts just keeps saying one more day.

Condensed experience: if you ask, they have to mail you a "photocopy" of the RX they received from your Dr. I took the "photocopy" to my Dr. and it was CLEAR they had altered what they received. Next step is most likely legal.

After seeing all of the horror stories about prescriptions, I feel lucky that I haven't needed their pharmacy service. But the nightmares I have been experiencing for the last 3 months in trying to get reimbursed through Express Scripts claim management processes all go into the same theme. How can they be made financially and criminally accountable for their persistent and intentional actions?

Ordered refill from Express scripts. I did not receive it although post office said it was delivered via tracking number. Well if it was sitting in my mailbox and someone took it out, then how would I know? I called to report it missing and Express scripts could not care less, stated it was the post office's problem not theirs. Ok a company that sends mail order drugs through the mail does not have any other security feature besides a post office tracking number? Am I the only one that thinks this is an epic fail? I have to use mail order Rx due to my Insurance and I am out of my meds and I can't get them replaced because they said they already "Filled" them and it's too early for a refill. REALLY???? Come on express scripts.

No choice to use them with our insurance, which requires 1-2 phone calls per month for their total lack of ability to communicate! There isn't even a route to complain! They just seem to have no concern for people & their right to have prescriptions sent in a timely manner. Love the letters that say they failed to reach me!!!! I keep everything updated! Nothing changed in ages. Drives me nuts. Avoid using if you can.

I was diagnosed with MS recently and started injections to slow down progress of the disease. My MS clinic's specialty pharmacy arranged monthly delivery of the medication with no difficulties. Then, my insurance demanded I switch to Accredo just before my next shipment was due. My MS clinic and pharmacy made sure to send the prescription and all required information to Accredo ASAP so the next shipment of medication could be delivered before I ran out. That was almost a month ago. I ran out of medication and found that dealing with Accredo is a nightmare. The representatives are not helpful and there has been one excuse after another on the delays in processing and delivery.

I've used Express Scripts for years with no problem until last week. I ordered two refills for drugs I have gotten from them for years with current prescriptions on 9/9. I selected express processing at an additional fee. Every day I've checked and the "estimated date of shipment" is pushed back even further. It went from 9/11 to now 9/22. WTF???? When I called them they told me the delay was "address verification error". SERIOUSLY???? It's the same address they have shipped to for the last 4 years without ever having this happen before. AND... I NEVER received notification of this issues NOR was I told about it when I talked to them on Saturday. Doesn't this constitute fraud when I pay for a service and don't receive it?

Representatives transfer you around from person to person and any time I have to call them I can expect to be on the phone for at least 60 minutes. My company recently mandated that employees use them and it's been absolutely horrible. The company is constantly rejecting refills with no real explanation. Congress should look at the way in which this company provides service.

I called in a refill of my pain medication (I have arthritis). The young lady on the phone told me my prescription had almost expired, but that she could fill it. 5 days later I called to check on the status of my order, as I was out of my meds. They had not filled the prescription, nor had they called me. They faxed a request for refills over to my old doctor's office (who I no longer see). They did not call me to tell me there had been a problem, even though my new doctor's information is on file. After this I will pay the co-pay at the local pharmacy to get my medications. This is not the first time this has happened, and they have also over charged my account, but won't apply my credit to any of my orders. I HATE EXPRESS SCRIPTS!

Frustrated with their med management. Scripts not getting sent out and taking 2 to 3 weeks to get. Poor managed care. I shouldn't have to pay co-pays to local pharmacy because they can't get meds sent to patients. We can't stay on a med regimen if we don't get meds. After calling and getting nowhere, I am frustrated. Our health depends on our meds. Not having them jeopardizes our health. Should not happen ever, let alone consistently with out meds. And they have to be checked on over and over. And after calling, the person on the other end knows nothing and can't help get it resolved. And then having to start all over with the same issues.

This has gone on so long but I'll try to be brief. I was taking ** brand for my GERD, after trying everything else, Prilosec etc. that didn't touch it. About July I called for a refill (**Tabs 20mg). At end of call, the girl said it was generic. I said no, to cancel. She said she couldn't. Then she gives me to the druggist who tried to cancel (said she sent email so hopefully it would cancel). I said couldn't I return it unopened if I got it and she said no, that when I got it I should take off label, add water to contents, and throw it out which I did.

I had 4 RXs filled on 8/9/14 by my retail pharmacy. I switched to Express Scripts because it's the only way to get a 90 day supply. My doctor sent in 4 new RXs on 8/28/14. I was informed they would ship no later than 9/10/14. I am now out of my medication and they have changed my ship date on a daily basis from 9/10 to 9/12 to 9/15 and now 9/17. No efforts whatsoever have been made to explain the delay? Obviously they cannot keep an inventory of common medications and should inform customers to go elsewhere instead of making it difficult to fill RXs through retail pharmacies. Instead they don't tell you anything, do not return phone calls, send standardized email replies, have completely incompetent employees, have no concern whatsoever that you are out of medication and then make it difficult to transfer your RX once they get it in their rip-off system. Whatever you do pay the extra amount and use your local pharmacy/pharmacist no matter what the cost. Write congress and demand they be removed from the list of approved suppliers for insurance companies.

Reading through the comments, it's comforting to know that I am not alone in my suffering; it is also incredibly disturbing that there appears to be NO consumer protection from corporations like Express Scripts. I -- like many of you -- have a specialty (life-saving) prescription that I must take every day. For three weeks, Express Scripts sat on the prescription then forwarded it to Aetna. They told me to call Aetna to set up payment and delivery information. Aetna said that Express Scripts wouldn't let them fill the prescription, it had to be filled by Acreedo (a subsidiary of Express Scripts).

Since August 18, 2014 there has been problems with my rx. The docs told me they have fax my script but esi kept saying they didn't get. It was until a lady at the dr office with esi on the phone, they faxed the rx. Then I called a few days later and now esi is saying have to pay 200.00.

I went to my doctor and got refills on my ongoing prescriptions, which were sent electronically to Express Scripts, which the office says they do all the time. Express Scripts sent an email saying they were processing the order. They then sent an email saying it was delayed. No reason was given and I can't respond to the email. What kind of service is this?

I received a new medication (** cream) from Express Scripts. Upon receipt, I opened the packaging and read the information about the medication. On the information sheet, it clearly states that the medication must be kept at less than 85 degrees when storing. The packaging and the medication arrived to me at well over 85 degrees. The outdoor temp was over 100 degrees for the days it traveled to me. The medication was shipped in a simple padded envelope; no temp control packaging was used. The tube it came in burned my fingers. Defective medication. My husband and I called Express Scripts immediately to explain and let them know the medication arrived damaged due to the inadequate packaging.

SO aggravating they have no idea how to use a calendar and can't put two and two together. The Dr writes a script for a 30 day supply but will make you wait 31-34 days before they will pay for it. If you go every 29th day to get your script make sure you wait an extra day to make sure you don't accumulate extra meds or they will make you wait.

I will try to keep this brief and to only this one instance and not the others we have experience. Basically, Express made mistake after mistake with my child's RX for insulin and test strips for her TYPE 1 diabetes. Over an approx 2 week period we were trying to get this resolved. Doctor's office sending and re-sending the RX. Us calling and calling to correct the same information each time over and over again. Given one poor excuse after another. RX refused because "there was not a specific dosage amount" on insulin, mind you... not a specific dosage amount. There is NO specific daily dosage amount for insulin. Then test strips denied (after they supposedly approved an emergency one time fill at the local pharmacy due to their inadequacies).... because one RX stated "100 strips for 10 days" and the other when it had to be sent yet again because of Express Scripts mistakes, it stated "100 strips for 16 days" which chances are it was 10 days but the zero may have looked like a zero or a six. So ya... they denied 100 strips total because the days did not match.

First time they required my doctor provide proof I needed blood pressure medication. That took about 60 days to start that prescription. The latest thing was they decided I didn't qualify for my T medication about being on it for a couple of years. Did the test and they provided it. 90 days later stated I needed the test (they lost the first one) even though they filled the prescription. Found it 30 days later and processed the prescription. 90 days later stated Need new prescription because they had messed up the timing by taking 3 weeks to send it once they decided they would fill it. And we are in that cycle again. Each time I go to get a prescription filled or a refill through then it takes a minimum of 30 days.

Initially when my Union started this prescription program with Express Scripts you were allowed to pick up your prescriptions up from the pharmacy of your choice. Recently, their rules changed and now you have mail-in your prescriptions. From the time they receive your prescription it takes from 5-7 days for them to mail them out. This is whether they receive a prescription slip in hand or your doctor calls it in. Friday September 5 my doctor called in two of my regular prescriptions, pills I take everyday since 2011. Monday September 7 I called them to request expedited shipping, and was flabbergasted when the representative asked me why was I having the medication shipped to New York when they had my home address as Nebraska. I spent the next thirty minutes having my address corrected. (I have lived in New York my whole life 50 years). This is only one of many incidents I have had with this Company. My last refill I sent in a prescription for a ninety-day supply and only received 60 days worth of pills, because 30 of my pills were applied to another account, but of course I was made to pay for the entire ninety-day supply. If you have a choice of companies absolutely DO NOT opt for express scripts.

I placed an order online a week ago. I logged in today to view the status. It's as if I never placed the order. So I try to place the order again but I can't. I have no RX eligible for refill. I call and the woman I spoke with said all she could do is place the orders for me and then transfer me to Tech support. Right. They have Tech support. She transfers me and I explain the problem and of course they can't help me. I said fine, there is a message that my email address is not valid. Can you fix that? That's going on ten years now. She hung up on me. I need the medicine that I ordered last week and this has happened so many times for one reason or another that I can't get a 30 days supply at a drugstore now.

My doctor submitted the prescriptions on 8/12. Received a call about a week later saying that the prescriptions were being filled and would be shipped on 9/3. This all seemed reasonable, because the prescriptions were for the refills. Little did I know, nothing was being done. When my son ran out of one of his meds on 9/2, the phone calls and the madness began. Short story: today is 9/7 and we still don't have his med. My son is recovering from a stem cell transplant and missing his meds could have life-threatening implications.

On the 21st of August Express Scripts acknowledged receipt of two written prescriptions for medications that require an actual paper script. On the 25th of August I received a cell phone recorded message saying that the prescription would be delayed. On the 30th of August the Express Scripts website informed me that the prescriptions would be sent out on the 2nd of September. On the 2nd of September the web site stipulated that the prescriptions would be sent out on the 6th of September. My wife then called Express Scripts on the 2nd of September, and they told her emphatically, that the prescriptions would be sent out on the 6th of September. On the 4th of September the Express Scripts website stipulated that now the prescriptions would be sent out on the 9th of September.

Have been waiting 2 weeks for a refill, because the quantity was changed. They requested new prescription which was sent electronically 2 weeks ago. Have called 5 times and Doctor has called 3, still cannot get an answer as to why they have not filled. They tell Doctor it has and tell me that they don't have yet! They are rude and sarcastic and have no idea what each department has said or done. You get a different rep every time. I now have to drive 40 miles to get a temporary supply of a medication I desperately need for a serious condition. This is the second time I have had problems with this company.

My MD prescribed new Rx; company cancelled prescription without notifying me. An auto record call went out to me on a Saturday morning at 6:42AM. When I called back the company, they couldn't tell me who called or what the call was about. Apparently, my call at 7:00AM on July 25 went without notes. I was told that prescription was cancelled due to my portion of co-pay but there wasn't any communication on the part of the company. My MD's office had to call in prescription at least 4 times over 6 weeks before prescription was filled. I made over 8 calls to Medco. I was always placed on hold and was once even hung up on. No one seemed to know their head from a hole in the ground. The customer service reps don't care about the patients.

Elaine in NY hit it on the head. I have been going back and forth. Express called my doctor with me on the phone and the nurse said she sent it to a fax number and Express said "yes that's their number." The next day I was going to get an emergency prescription sent. I woke up and had a message that it wasn't coming. Then I called again and my nurse gave them a verbal prescription. Express called and said they filled an order, BUT it wasn't the right medication. I'm here without Medication and My nurse just sent me some to Wal-mart. The problem is My Insurance DEMANDS we use that crappy service or we pay more. Does anyone know what we can do to get some real help? I've heard express say they are sorry at least 100 times now. The word sorry losses value after a certain time.

I had a prescription for ** which is a controlled substance. It expires after 30 days of the prescription being written. First off, I had a very difficult time getting an answer as to where to send it. When I finally did I sent it and waited patiently for my meds to come in the mail. They never did. Weeks went by and my current supply was running low so I called Express Scripts to see where they were. They could see no record of it! After about a half hour of repeatedly being put on hold while they tried to locate the order I was told that the prescription had expired! AND NO ONE NOTIFIED ME!!!!

The website promised me a specific price for one of my pricier medications. I ordered it, making it clear to their customer service department that I was only willing to pay at the promised rate. After many phone conversations and two shipments (which sent less than the total promised), I have been billed at a rate almost double what was promised.

For the last 3 weeks I have been to have my son's medication approved and shipped. I have made multiples phone calls to Accredo, CuraScript. I have been also transferred multiple times from one to the other. I have also been put on hold, once for 55 minutes and then someone hang up. These companies should not be in business, worst, not in the healthcare business. They don't care about patients, they don't train their employees and their systems/IT do not work.

Our doctor, which we had for almost 40 years, retired and was recommended another doctor. She had all the records and she sent our prescriptions to Express Script. Why, I don't know, as we were with Humana for prescriptions, which we got most of our prescriptions free. We started getting phone call from Express Script, about our meds. All of a sudden, we get a bottle of levothyroxine for 43$ where we were getting it for free from Humana. We asked to return it, they said no, and another med was coming that we could not cancel. 185.00 total, not our fault, but we have to pay. Not very accommodating. Try Humana. I think you will be happier with their deliveries of med.

I used to have Medco, which was wonderful until Express Scripts took over. Now, every time I have to renew a RX, it is nothing but a hassle. I used to just go online and request a refill and within several days, I had my medication. Even if Medco had to contact my Dr., it was always a breeze. Now it's a disaster. I recently requested a refill for a RX that had run out. I received email from ES that they would have to contact my Dr. for approval, which I understood. However, after several days with no communication, I contacted my Dr. who said she had not seen any communication from ES. My Dr. assured me she would send in a refill.

I have rheumatoid arthritis and was prescribed Orencia. I had a very bad reaction to Humira a few years ago so can't take that. I've had RA for about 25 years. Anthem Blue Cross OKed me over the phone for a large discount at Wellness Pharmacy in Los Gatos, CA. The pharmacist also got me a manufacturer's coupon so that my payment was brought down to $5. So I had a couple months' supply. Then I tried to refill it and Anthem Blue Cross refused. I phoned them. They said I had to use their mail order pharmacy, Express Scripts, which does not accept coupons from manufacturers and I must pay several hundred dollars extra. I told them I was out of my meds and needed it now. They OKed one month and I picked it up at the Wellness Pharmacy. I refuse to go along with this mail order trap. For one thing, I don't have the money. There was nothing in their Covered California info that said anything about this mandatory mail order pharmacy. If there had been, I would not have chosen them.

I'm stuck with Express Scripts for mail-order medications unless I change my Medicare Rx supplement plan. After two years, I'm about ready to stop ordering prescriptions at all. They demand prior payment and then charge my credit card whatever they want for shipping. They said they shipped in two shipments because the doctor did not submit all the prescriptions at the same time. I had watched him input them in the computer, so I knew Express Scripts was lying. They shipped my medications and included an additional bottle of some stranger's meds. I called them three times. They did nothing, didn't even ask whose medications I had received. I finally discarded the extra bottle.

I've been on the same prescription drug for 5 years and it's generic. I have several drug allergies that are severe and can only stay within specific drug families. My prescription was approved and covered by MediCal. My Father is on the same med and it's covered through his Medicare Part D. I'm currently with Anthem/Blue Shield of CA. Through work (small company) I have to pay 1/2 of the premium which just raised again to $730 a month. I chose the highest level of coverage so I wouldn't have to back and forth over small issues. I'm healthy except for an old knee injury from a car accident and don't/won't take narcotic pain pills. I studied drug formulary and saw this med was on it prior to choosing the plan. Then found I had to get "physicians approval" and "quantity limit over-ride". With MediCal it was only "treatment authorization request".

I am not certain how to interpret the rules but here they are... If I walk to the pharmacy they will enter the script and fill it. By the next day, it is populated in Express Scripts data base. I am not "allowed to Fax a script that I have received from my doctor. I can print a form and fill it in (not sure why they simply do not fill in the form because it makes me log in to get the form) and have my doctor "fax" it in. 5- 7 days. I can print a form and fill it in and "fax" it in for my doctor (but this is against the rules but works). 5-7 days. I can snail mail a new script with a different form. This is suppose to take 7-10 days. Work around... Walk to the pharmacy and give them the script. Do not pick up the script cancel it. Go online and request to have the script filled. 3-4 days. Ask customer service a question and you will get a different answer each time.

UPS just started using Express Scripts ...WHAT A DISASTER!!!! Went to the pharmacy to get a new prescription filled like I have for 30+ years.... It came back denied from the Insurance company. I came home and called them to ask why... They said It WAS NOT Denied...it just needed prior Dr. Authorization.... I asked what in the ** that was/Meant ..and was told I needed my DR. to call their 800 # and talk to them (Well I said NO...and that my Dr. would NEVER spend his time calling them PERIOD). So, they faxed a questionnaire to him..to fill out... He did so... and now 1 1/2 weeks after the prescription was written by my Dr. ... They denied it (they kept telling me to ask for some different drugs from my Dr.

Another 30+ min phone call with "non"-express scripts / accredo. I have never dealt with a more incompetent group of people or worse company in my life. They keep promising me my medication, provide delivery dates and nothing arrives. I am held hostage by Blue Cross of Tennessee who forces me to use his service for what they have magically decided is a specialty medication. During my last call an individual who said she was a nurse started asking me doctor patient confidential information essentially holding delivery of my medication hostage to her questionnaire. I made it clear her questions were illegal. They are a pharmacy not a doctor and certainly not my doctor. Finally spoke to a supervisor who admitted there were issue at the company but they were working on it. Basically screw you and life preserving medication while we figure it out. Horrible Horrible Company.

I have been taking ** or it's generic ** by lannet for over 15 years. (Thru Medco) In April ES took it upon themselves to fill my rx with the ** GENERIC without any notification. The Dr's rx said medically necessary for **. (Due to issues when taking the **, hair loss, headaches etc). My 90 days rx went from $10.70 (** generic) to $25.00 (for ** generic). They told me back in May that they would email me when the rx I needed of **/generic would be in. Today in August I called ES and they told me that they only carry **/generic. Why did I need to wait (calling myself) and find out four months later?? Synthroid would be what my future orders would be filled with.

I am on a specialty prescription for the treatment of MS. Our insurance requires (much to my dismay) that we use Express Scripts. Due to the nature of the medication I must have this filled through Accredo Pharmacy - which is the specialty pharmacy of Express Scripts. I spent 3 long months trying to get the initial fill on the medication. Today I received a call from Accredo stating that it is time for my refill. (Please remember that THEY called me!) I verified all information with them only to be told that I can no longer use Accredo to fill my prescription. Seriously?????? I am required to use Express Scripts but I can't get my medication from Accredo because Express Scripts is rejecting the claim?!?!?!?!?

I called and spoke with an express scripts representative regarding a device I was considering using but had heard from my OB that it was hard to find. I was thrilled to find out that Express Scripts had it in stock and all I would have to do is fill out a form and have my doctor fax it in. Two weeks later I was supposed to get it in the mail, however; it never arrived.

Express Scripts refuses to fill out my prescription even after my doctor sent them prescription and refill requests. This is happening every time! The mail order is useless unless I get a 90-day supply and for every 90-day supply, they now need prior authorization. My doctor sent a fresh prescription but that would not suffice. They have to fill out another form! And every 5 months, I have to go through the torture. One rep says it is possible. Another rep says it is not possible. Patients are misinformed! Doctors are misinformed and Express Scripts won't help at all. I am going back and forth between my doctor and Express Scripts. They suck!!!

I have asthma that is allergy induced. This spring/summer has been awful. Express Scripts has had my inhaler Rx for three weeks. It was sent electronically. The directions and everything are clear yet no one can tell me why it hasn't shipped yet and why from yesterday to today the shipping date was pushed back a week. I will end up in the hospital yet again due to this lack of patient concern. Seems like all they want is money and their quality is nothing. Local pharmacies should be able to match their prices so people can get their medications without waiting for these fools.

Talk about patient abuse!! I filled my prescription twice at Walmart and was happy with it - had it moved to Express Scripts and end up with an amount that is 36 times what I normally get!!! I doubt that I could use this much medication in 3 years let alone 3 months! They refuse to accept a return - If I had picked this up at a regular pharmacy there is NO WAY I would have accepted this amount of product or the charges - almost $500.00! Express Scripts has my card on file and apparently feels it is their right to take money without my consent or ability to choose! They also had serious issues with filling previous prescriptions. I would rate this company as seriously incompetent and abusive to customers.

Why do we have to go thru this all the time? My husband takes around 20 different medications. One of them is the Fentanyl pain patches. Call the Dr.'s office, they call Medco. Medco says, "No, we didn't get anything." Call Dr again. Before we were told it takes 14 days to get a med - 7 days going out, 7 days coming back. Now I mail the Rx 1 month in advance and still don't get the Meds. You can call every day and customer service reps will tell you something different. Not only is time, but energy consuming having to deal with Medco - what a nightmare, and the thing is if you want to use local Pharmacy, they will only cover 3 refills. After that you will be charged full amount of med. It is so frustrating!

I have had problems repeatedly with them over the past 9 months, including failure to fill orders in a timely manner, failure to notify me when not meeting a shipment date, sending the wrong medicine, billing the wrong credit card (that belonged to my adult daughter that hasn't been on our insurance for over a year), failure to send necessary supplies for injectible meds, giving me false and conflicting information, literally wasting hours of my time trying to resolve issues. I can not emphasize enough the incompetence of this company. I have zero confidence in them which is really pathetic since I am forced to depend on them for my weekly medication and have experienced serious side effects and health complications from not having my medicine on time. I would give them zero stars if that were an option.

This is the second telephone pharmacy I have worked with that is associated with insurance. The first was Optum RX which was a bit of a hassle calling in and waiting, but the process was actually pretty turnkey and extremely efficient. Then I switched jobs and had to deal with Express Scripts. Every time I called to ask a question, I would get a different answer from the representative. After making follow-up calls to confirm what they told me, I found out that the original person I spoke to was misinformed or incorrect. They will not accept co-pay cards, secondary insurance, and multiple methods of payment, despite being told by some of the representatives that they would if I followed up with my benefit planner through my company or with the main insurance provider.

Dealing with es is like few other experiences I have had. Every time I call for my refill, they mail me a letter and fax my dr. to tell us they are changing the med to something I have taken before that doesn't work. Every time! They switch it to an otc. Then I do not get my medication for weeks-- we go back and forth on the phone day after day. They tell me they have to get a new Rx from the dr. that takes more time. I run out of the med - I have called many times to understand their process - forget about it. All they say is, "I am so sorry this happened." I ask for a manager and they say, "I am so sorry this happened." No resolution. I hang up the phone thinking these people have no idea what they are doing. No Idea.

I just received a letter telling me I HAVE TO JOIN OR ELSE I PAID FOR MY OWN MEDICINE. I do not want to join. This sounds like phoney business to me. I have my own pharmacy for 25 years I go to. The medicine that I have to get is important and cannot ever be late on getting. I do not want this service at all. I will paid out of my own pocket refused to deal with mail order non-sense and that's the final straw. This is robbery. I cannot be forced to do what I do not want to do business with this dumb company (who ever invented this). New Jersey needs to do something about this. I refused to give Express Script my business... and that is FINAL.

Takes too long to ship an order. My doctor refuses to fax prescription to them because requirement is too complicated. Looking for an alternative.

The shipping dates that are stated on their site are several days earlier than the shippers pick up date at facility date. The processing period is unacceptably and unreasonably long (no pharmacy takes two weeks to fulfill a simple order of common drugs). They should be called "you'll probably die waiting scripts".

I would argue that Express Scripts has made its processes too complicated for my doctors and myself, and definitely missing steps for themselves. I have ordered and reordered a prescription five times now:

I received a package in the mail earlier this year. Thought it was something I ordered off the internet, so I opened it. It was a bottle of prescription medication from Express Scripts. I called ES to as why I got the medication. I was told my doctor sent them a prescription and they had to fill it. The prescription was filled with generic and I do take this prescription, however it has to be brand. I explained this to the rep and they credited my account for the charges. I asked them to cancel in future orders, that I obtain my medications through a local pharmacy.

I am a physician and I have dealt with this company before. I just recently tried to pre-approve an prescription for a patient. Spent several minutes on hold and then gave phone to my nurse who was on hold even longer. Answered their questions then got a fax to fill out with same questions. In this case they require the patient to try 2 other drugs first, which he did but bothered stomach at the lower over-the-counter dose. They require he try 2 prescription drugs, which in this case the Ibuprofen and Naproxen are exactly the same but stronger and will just cause more stomach irritation. The sample drug given did not bother the patient. This is insane. This company exists for insurance companies to hide behind, it is shameful.

I am on 4 different scripts... One is the controlled substance, **. I was force to get 2 of my scripts through E Scripts. I had no problems with E Scripts until I decided to put all my meds on board... Big mistake! They either send my meds too early or too late. I had told them I didn't want me sending out any more of my meds unless I call and order them. Well, my script for my ** we refillable on 6/25 but, I didn't call them at that time because I still had plenty of ** from the last time they shipped it to me. So, 2 weeks ago I called in and used the automated system to order my ** and then spoke to a representative to make sure I placed the order correctly... His answer was yes.

My physician finally gets it correct on RX after trying many and now new coverage with express scripts says I can't have it but I can have the others (I have already tried). The problem with healthcare in USA is much control by the major pharmaceutical companies who need to be treated just like any other monopoly and stay out of the money making insurance company business! Why don't we just see them for our care and skip the hospitals and doctors.

I mailed my pharmacy claims for reimbursement on April 9, 2014, and as of today (July 22) I have not received my reimbursement check. I call Express Scripts every other week and I'm told that there is a glitch in the system and I should be getting my check in 2-3 weeks. Yesterday, I spoke to a supervisor only to tell me the same thing that Express Scripts does not know when the problem will be fixed but that they are working on the problem. He also said that the prescriptions have been approved but the check(s) has not been cut due to a problem with the system. This is the first time that I've encountered a problem with Express Scripts. Previously, I mailed my forms for reimbursement to St. Louis and always promptly received my check within 2-3 weeks. However, now that I mail the forms to Phoenix, there are problems and a long delay. So, what is real problem of delay?

I have been trying for a month to get a Rx filled for Cimzia... I have been put off, put on hold, told it was being processed to be told the exact same thing day after day for a month. Everyone has a different story with the same ending. No one knows what the other is doing and the patient suffers because of their incompetence. They say issues with insurance when I am looking at my insurance screen online saying it was approved. This is not the way an accredited business should be run. I'm all for a class action law suit!

On March 25, 2014, I called to respond to a letter I received from Express Scripts regarding my prescriptions for three medications. I explained that my health benefits card had been compromised and the company had sent me a new card. I gave her a new MasterCard to put on file and she placed the order for my prescription, signed me up for worry free refills and gave me reference and confirmation numbers telling me the credit card had been charged. I received a letter stating there was a problem with my prescription.

Be careful, if you create an order, even if it hasn't shipped, you can't make changes to the order - even 15 seconds after you create the order. I placed an order for a medication and then wanted to expedite the shipping. There is no mechanism for changing the shipping speed of the order online, even if the order was placed 15 seconds ago.

Constant problems filling important medicine. I should have extra bottles of ** solution since they, when called, say numerously first, "It was processed," then state, "doctor’s approval," maybe? This is urgent. I requested that about a week extra supply should be given, to be safe. Although it's not winter, snow or delays by carrier can be a problem. Winter, it comes once a year. Any delays with meds, leave to emergency doses which last time they were supposed to have paid out about 6 bottles. The rep says it could be picked up at Walgreens anytime, but rep at Walgreens got nothing. Later I had some delivered.

After all the local discriminating pharmacists giving disabled people a hard time by refusing to fill their narcotic medications, I was informed by DEA that a law has changed, granting prescribed narcotics to be legally mailed from legitimate online pharmacies. I thought my luck finally changed for once. Suffering from two failed spine operations and arthritis, hematoma in spinal cord... the list goes on.... I figured this poor sick ** finally got a break... NOPE! I did everything that Express Scripts told me to do: "Just mail in your doctor prescription and once we receive it, it will only take 7-11 days to get your medication delivered."

My son is a kidney patient. One of his many drugs is amlodipine. Amlodipine is a generic, inexpensive medication. My son has been taking it for 12 years without problem. It is a critical part of his treatment. Hypertension is a huge problem for kidney patients - which is why cardiac issues are the most common cause of death for patients. We were very fortunate to have gotten control of this problem in the past.

Express insurance recently ridiculously jacked up their prices. Medications that were $20 are now $50. I'm a transplant recipient and I take multiple medications. This pharmacy feels as if these medications are non-essentials and to take generics. It's so unfortunate because I've been taking the same medications for years. I called recently to get the name of the generic for Myfortic. The lady had an attitude from the jump. She told me the outrageously long name of generic. I asked her to spell it and she kept spelling it like she was in a race. I told her, "Ma'am, please slow down." Then she spelled it sarcastically. I finally asked her what the hell is wrong with her. I was just frustrated. Then I just asked her to transfer me to someone else. She hung up on me.

Why do I have insurance? My doctor wrote me a script and Express Scripts fooled around with the pre-authorization for my medicine only to deny it a week later. They insist I take a generic... I don't want to take the generic since the pills are not coated. I want the coated pill because they are easier on the stomach and I have had acid reflux in the past. SO basically, they want you to get sick from a cheap medicine before they will just fill the prescription the doctor wrote because they want to save a buck. This should be illegal.

It costs me a bit more to use my local pharmacy but it is well worth it to not have to deal with this unscrupulous company. Like so many other reviewers here I received an incorrect medication in the mail (which just happened to be ten times the cost of my correct medication). I contacted the company many times and although the reps were polite, they really were incapable of helping me resolve the issue because of "company policy". In the end I had to pay the cost to avoid them going to a collection agency even though I had returned the package unopened. I have dealt with scores of companies before and Express Scripts is by far the least caring and most ruthless I have ever encountered.

Express Scripts was barely OK before they merged with MEDCO. When I send a prescription in early they tell me it is too early to order. When I send one in on time, they never seem to fill the prescription before I run out. OK, except for 1 I need to live.

My husband was prescribed an **. Our insurance requires us to use Express Scripts pharmacy for recurring prescriptions. Imagine our surprise when the ** just showed up in the mailbox with an invoice indicating they had already charged our card $316! When I called to ask how this happened, why this happened, and if by any chance there was a mistake, I was told they did nothing wrong. I want to make perfectly clear right now that both this person and the manager I spoke to next were always cordial and as helpful as could be. They were in a tough spot, needing to defend an unfair and manipulative policy. But I'm getting ahead of myself. Apparently, Express Script's policy is to charge up to $500 on your saved credit card without notifying you. That is unethical in my opinion. I would never write a blank check. I would never write a "fill in the blank" check for any amount up to $500. I would never let a store clerk swipe my card before telling me the bill! But because the pharmacy REQUIRES that I keep a card on file, they have access to my card, and they are allowed to charge it.

I am forced to use the mail order pharmacy or I will be charged a penalty co-pay for meds taken long term. My daughter takes anxiety meds and instead of just taking a transfer from our local pharm I had to get a new RX. Sent it in and never received a call to setup shipment. So I go online to see if they had the rx on file. It should shipped and delivery July 4th to my physical address which I cannot get regular mail at unless delivery through Fedex or UPS which of course oral meds are not. So I call them and tell them the whole story and that I tracked the package and it shows delivered on 4th of July but it wasn't bc it is not at my house and local post office doesn't show it being there nor where they open on 4th of July. They of course begin to tell me that it shows it being delivered. I then ask for them to call the USPS themselves and see what they say. But was informed that that is not their policy.

My husband has been in the donut hole since May, which is extremely earlier than usual. His ** is a non generic drug so with being in the donut hole we decided to switch in order to save money because they preach to us about getting the generic equivalent and refuse to pay if there is a generic available. So we had our doctor switch to generic ** which is called **. We ordered the 90 day supply from Express Scripts. It arrived and was billed $386.67. I called to say I was overcharged and they said no we weren't. But I asked how much the non generic medication was and they said $272.99. So now the generic is over $100.00 more than the non generic. There is something horribly wrong here. Plus the person I talked to was a rude, rude person.

I don't normally write, but after this experience I cannot take it anymore! First and foremost, my son has been in a Persistent Vegetative State after getting hit by a drunk driver on the freeway for 6 years now. I am his caregiver. We finally brought him home from the Nursing Home to get better care at home. After 3 months of getting all of his Anti-Seizures medications and Antispasticity drugs from the local pharmacy, we were forced to switch to Express Script.

I would like to alert you to a recent experience I had with your company. I recently placed an order for Androderm, a hormone replacement therapy. It was shipped via UPS as a tracked package. I did not receive the package and it was transferred by UPS to the local post office. This medication is worth nearly a thousand dollars. The street value of this medication is worth many thousands of dollars. I have seen it on eBay (illegally I might add) for $25 for a single dose. There are 30 per pack and I ordered 90. Over the years, I have received medication via the USPS that was valued much higher with a street value worth tens of thousands of dollars! I phoned your customer service centered and was informed that the only thing they could do was process an early refill for an additional co-pay. But then, I am still without medication for however long the processing and shipping time takes. That is the best solution they could offer.

I did NOT want to use Express Scripts but the insurance is requiring. Between my husband and I we take a total of 10 prescriptions. So far I have talked to 3 different people and each have been rude!! They have NOT followed up with anything they tell me they will. I ordered all 10 prescriptions at one time and gave one card to cover them. So far I have received 4 of them in 4 different packages. Had a phone call today that we had an outstanding balance and the remainder could not be sent. Then when I told the person which prescriptions I HAD received she was surprised because the $1,200 shipment does NOT show that it has been processed. INSANE!! AND RUDE!!!

Won't send the correct amount, and charged me the same price for a THREE-MONTH SUPPLY, and sent me 30 days.

What a nightmare dealing with the ignorant and incompetent staff of Express Scripts. Had a simple coverage question and could not get the right answer any of the three times I called. Always got different answers, requests for more information that was not even needed. Staff is poorly trained, poorly supervised and gives bad service. If you need the correct information, ask for a supervisor immediately. They are the only ones that seem to really know the right answers. I finally did that on my third call and got my question answered correctly. It's like dealing with support staff in India that was only trained yesterday when you deal with Express Scripts. Clueless, incompetent, unprofessional, ignorant, non-caring, sub par. I can only hope in the future our group will switch away from this sorry unprofessional company.

Our medical insurance company, Anthem Blue Cross is making us switch to Express Scripts or pay an exorbitant co-pay for prescriptions. I switched our meds and on Monday at 5:10th UPS logged a delivery of a 3-month supply of my husband's medication. We were home and have dogs but heard nothing and when I took my dogs out to walk at 6:30 pm there was nothing near the door. Upon realizing the next morning the delivery occurred, I called UPS and was told no signature is required ($1,500 worth of medication). I was told to call Express Scripts so that they could begin an investigation (which they told me meant that they will sent the person back out that delivered the package and he can show me where he left it), great.

Diabetic since age 7. Forced by wonderful ANTHEM BC/BS to use Express Scripts. 1st order was for ** supplies. They sent me the wrong infusion set. The cord I have used (prior to Express Scripts) was 23" long. Express Scripts sent me a 43" cord infusion set. I called them and they told me "your word against mine" and "sorry about your luck". Not those words of course, but more or less how the conversation went. OK, I can still use the cord that is twice as long as I need. I just have to stuff the darn thing down my pants.

I've got 7 pages of notes logged just to try to get a prescription for Enbrel filled - it's going on 5 weeks, and they find excuse after excuse. Started recording every phone call with them the last couple of weeks. Same story as everyone else: need prior auth, no don't need prior auth, prior auth expired (it wasn't, according to Express Scripts - their own parent company). We'll ship it today, no we can't, yes we will, no we can't. Sent me the wrong meds, then it took a week of phone calls to get a return label so I could send it back. Every person I talk to says it is straightened out, but nope it is not.

For a pharmacy that deals in medications to stop premature birth, they ARE THE WORST!!! 4 weeks to process a medication that aims to keep my baby alive??? REALLY!!!!! Total phone tag for 4 weeks and STILL DIDN'T GET THE MEDICINE!!!!!! Having to pay $4,000 (YES 4 THOUSAND) dollars because a pharmacy can't get it together to process the prescription!!! CLOSE UP SHOP AND GET OUT THE BUSINESS YOU'RE IN BEFORE YOU KILL MORE PEOPLE! Because I'm SURE a death has resulted from this company's carelessness!

My husband is diabetic and they no longer carry both his insulin. What do you do stop taking it?! Just let this man die. Has anybody thought about suing this company who thinks they know my husband's body better than his specialist. I cannot imagine in this day and age an rx company can dictate anybody's health issues. I think a lawsuit should be discussed.

In early Dec 2013, I ordered a 90-day supply of test strips from Express Scripts (ES). Allowing for the Christmas rush, I didn't think too much about it when they didn't come in. But on December 31, I had to phone two medical supply companies about orders that hadn't come in. The other company promptly took care of the problem. I discovered from checking the ES website, though, that ES had cancelled my order. Almost all their messages had come in by email. But they had warned me by letter that my insurance would no longer (after Dec 31) cover the test strips I had used for years, so I had made sure to get one last order in. In 2013 I had used up all my deductible for prescriptions, so the strips would have cost me nothing.

Re-ordered two meds I have been on for 2-10 years. Both control hypertension. Had authorized refills for both. Took 3 weeks for them to tell me I was on step therapy for one name brand med (my Dr. notified me) and 2 weeks to ship(?) my generic refill for the other. Still have not received the generic, shipped 6/20/14. The generic controls my heart rate. Cannot just stop. Have had to continuously call, email Express Scripts and bother my doctor for short term refills. Still waiting, had to order early refill at additional cost. Have to wait 30 days to file a claim for the missing generics supposedly shipped. And I absolutely order my refills WAY before I'm out but 3-4 weeks is ridiculous for one bottle of pills. I've been using for several years with absolutely no problems but 2014...sorry...blows.

I have literally been waiting three weeks for my prescription! On the phone again and on hold as I write this. I can't believe how bad this system is! I have Anthem Blue Cross and apparently, have to go through Accredo for my prescription. Nothing but run around and wait. They keep saying they're waiting for info from my doctor. I call my doctor and they say they have given all info. Called yesterday, spoke to a manager, was promised a call back and that meds would be sent out.....Nothing! Called this morning and meds are same status!!!!! Someone needs to bring a class action lawsuit against this company!

I placed a call to Express Scripts in Feb 2014 to inquire about a medication my husband received that was not a medication that he takes. After they researched the medication, they agreed they had sent it in error and refunded the money, 25.00. While on the phone I requested a refill on a prescription of insulin pens, gave the prescription number, dosage amount, and paid 866.00 as requested. When he received the medication the medication was wrong, they sent vials instead of pens. I placed a call to Express Scripts explained that he received the wrong medication type and had no way to administer the medication, they said they would research the matter and pull the tape from the phone conversation and call me back.

After being completely dissatisfied with their service for some time, I decided to try them again for a refill. They assured me that it would be about ten days to fill, and I called them with 3 weeks of medication left, so I would not run out. I was told it shouldn't take more than 10 days, and I stressed that I would like a call if there are any issues. On the 12th day I called them and they said they couldn't read my doctors handwriting, which sounded like BS because my doctor has a nurse fill out the forms for the authorization.

Being disable, 5 back surgeries, over 15 yrs. For a long time have been on pain meds - always refilled between 28 to 30 days, never a problem. About 6 months ago things changed - now 30 days only. So I adjusted. Go get meds filled and they say I owe 4 days back 1 yr ago - go find those pills. They must be somewhere? What am I to do and the back up meds had for a rainy day is gone. Used for adjusting to 30 day program. Also they use reason I use meds too soon, which is not true. I am following the law and the company changed it to their profits. Think how many this is happening to and money their saving per yr. Thanks for hearing.

I can see I'm just getting into a long dragged out battle. They are refusing to fill a script and will not give me a reason. Seriously. In fact, they keep telling me they can't find anything on me. Express-Scripts just says, "Sorry, can't help." Is anyone filing lawsuits? Any suggestions???

I called Express Scripts for a mail order prescription as they are the PBM for Blue Cross/Blue Shield of NY. They sent me a prescription that I did not order and insisted that I ordered it and refused to take it back. They also billed me $175, as co-payment for the prescription to my credit card. I wanted to send back the item but they said I would not get credit for it. Finally, after months of investigating the phone call, they realized it was an error that they made and sent me an authorization letter and a mailer to return the medication. I returned the medication promptly but the Post office could not give me a receipt as it was a prepaid mailer.

I have had issues with having my prescriptions filled and delivered, obtaining prior authorizations for medications, and getting put on a copay assistance program through Express Scripts. Isn't the point of having a company like Express Scripts in the mix that they are supposed to add value by taking care of the paperwork for the pharmacy and insurance companies? They are not adding value at all in my case, and in fact, are causing more work for the pharmacy and insurance company!

I had a call from Express Scripts that I had a balance due on my account, however, I was unable to understand the voice mail message to return the call. I had several people listen and still couldn't understand the purpose or the return call number. This happened several times before I figured out who the call was from. I called and was told that I had a balance and that my prescription could not be auto-filled. In addition, my co-pay had gone up from $5.00 to $25.00 without notice. I sent the payment from my bill payment service on 5/29/14 and drafted from my account on 6/2/14. This is the same bill payment service that I have paid with many times before.

Every month I call and get the same runaround - need per approval, prescription expired, prescription needs prior approval, not per authorized, per authorization has expired, too early to reorder, too late to reorder, it will be shipped and it does not get shipped, delay in the shipping, promised the next day, and still does not arrive. I spend three hours each time I call. I was even on the phone with Pfizer and Accredo for two hours and the Pfizer rep was exasperated and said this happens all the time.

I called a compounding pharmacy for a refill of my ** cream. They told me that Express Scripts wanted me to pay $355.00, but the cash price was $50.95. The cream is made on the pharmacy's premises. Express Scripts does not, to my knowledge, make this cream. How can they possibly justify charging me $300+ to use my employer-provided, high-deductible insurance? I hate this company, I really do. Their price for another prescription is THREE TIMES what the "cash price" is. How do they get away with this? I will call them on Monday to get answers, as I am currently out of the US.

Express Scripts is the Worst of the Worst. They tell everyone that it is the company they work for telling them that they must use mail order through Express Scripts. Well, I asked the Benefits department of the company that my husband works for and I was told "No, it was not our idea, but Express Scripts." From what I could understand the companies "save" money by having all of their employees use mail order rather than retail for all prescription medications. Express Scripts through the Tricare For Life retired military medical insurance program is requiring the same thing.

Here we go again. Another problem with Express Scripts. This time they refused to renew a prescription because it had expired. However, it had already been renewed three months earlier and had two refills left. When I called, the agent had wrong information in her records. She had the correct drug, but the dates of renewal did not match what was on the Express Scripts bottle.

Nice to get first new prescription free. Just remember to go in and change auto bill so you won't get charged without knowledge. You will wait a long time for new prescriptions. Lady claimed they would overnight since I mailed it over a week ago, but that was a lie. Better off for quick service choosing elsewhere. But nice to get bulk supply if doctor approves without judgment from people at the pharmacy. Wish they didn't have to approve certain meds I've qualified for and went through testing for diagnosis.

With this company, if you make the mistake of using automatic refills you will have medicine stacking up for years! My husband made this mistake and we have cupboards full of bottles as a result. For one thing, they don't consider the fact that you probably had some medicine on hand before you were forced to use this terrible company. Me, I go in and click on only the items I need and that way I avoid getting refills I don't need. Because this is their game and it is why they always try to push you to the automatic refill. The problem here is that this is a for-profit organization and it is ripping off the tax payers of this country by sending stuff we don't ask for or need and then charging us and Medicare and BCBS! Remember, as taxpayers we are the government so stop blaming the government and let's do something about this!

I take an Abortive Migraine medication that my doctor's office promptly keeps refilled. I got notification from Express Scripts that they tried contacting my doctor, but didn't get a reply which I knew was a lie. I called my doctor and talked to the nurse who had fax verification on June 2nd that they'd sent a new prescription to Express Scripts, and that she would send it again. Twice they have faxed the prescription to them with confirmation and Express Scripts says there is nothing they can do about it.

I need my medicine or I will get sick enough to go to the hospital. Today, June 16th, I have been told over and over there is nothing they can do. I have been getting the same prescription for 22 years. I have served 25 years!! Why are they not taking care of this Vet?

This is the second experience in failed delivery of needed medication. Doctor calls in prescription on March 8th to increase the dosage meaning I would be running out sooner than the original. They delayed filling the prescription, then requested additional information from the doctor and delayed the filling even more. They then sent a letter to me asking me to call. I called on June 5th and I called the next day. The rep wanted to confirm the delivery address. I have been getting prescriptions from these idiots for years. I went over payment and then she asked how much I had left. I told her 3 days. She said I should call my doctor and get a prescription filled locally. l asked if she could expedite the filling since they delayed the process. She said she would try to get it out soon.

Prescription ordered 2 weeks ago. All their representatives lie. Told me when sent electronically thanks 5 days for them to get bullcrap. They notified by email they received and was processing it day after it was sent. Now 2 weeks. Express Scripts sucks.

My Dr submitted an unnecessary Rx, which Express Scripts then filled (without my permission), billed me and then refused to take the Rx back - they told me to talk to my Dr about the amount due. Basically said I had no choice in what was filled but am still financially responsible. Absolutely CRAZY!!

This is the letter we just received from Express Scripts: You may need to talk with your doctor about your prescriptions. We're writing you because you need to take action if you want the following medication(s) to be covered under your plan: ** 20 MG TABLET. City of ** and Express Scripts, the company chosen to manage your prescription benefit, want you to know about an important change. Beginning 07/1/14, your plan's coverage for the above medication(s) will change, and Express Scripts will need to review the prescription with your doctor before it can be filled and covered under your prescription benefit. During this review, your doctor can provide us with more detailed information information on your prescription so we can make sure its use falls within your plan's rules. These rules are based on FDA approved prescribing and safety information, clinical guidelines and uses that are considered reasonable, safe and effective.

Express Scripts discontinued taking my premiums from my charge account. I have been living at my current home for two years and had notified them of my address. They began sending notices to my former address. Letters were returned so they cancelled my Medicare Acct. My charge account is good and the credit card company is sending a letter stating that fact. Express Scripts can give no reason for stopping the deductions and say I should have notified three (3) different departments of my address change. I have been receiving prescriptions, bills and their other info at this address for 2 years. I am now without prescriptions coverage and they claim no responsibility. I think they are covering up the fact that they failed to change my address in all areas and also that they had no reason to stop deducting payments from my account. I have been a customer since 2008. They did however deduct payments for medications after they stopped deductions for my monthly payments. I am a senior and cannot get back into a plan until Medicare reviews my case which could go either way. This process will take 30 days or even longer.

Waiting for a prescription for over a month. Over and over told it's going out. Representative to supervisor to manager, numerous of each. Not one can seem to give me accurate information, yet they all seem to say they are hand delivering, walking the prescription down and lo and behold, still no delivery. I would not recommend this service to an enemy. As I write this review which I have NEVER done this before, I left a message for the CEO Mr. George Paz. Let's see if he can provide some assistance.

It is time for a class action suit, or criminal charges to be brought against this company - whatever their name is! Since Accredo took over for the previous specialty pharmacy, I have NEVER experienced decent service in refilling my or my husband's specialty meds. We, like everyone else on this board, are required to use Accredo for injectables. The first month, the story was that I didn't have a prescription. When I challenged that, it was that I didn't have refills. When I challenged that, it was too early to reorder. From there, it has been a similar experience EVERY month, spending at least 2 hours per month on the phone just to reorder the SAME medications that we have been taking for years.

I have had to use the local pharmacy the last 2 months because Express Scripts tells me they are shipping my meds the next day and when I call to verify it is coming soon, they say that it is scheduled to ship "tomorrow". They keep saying "we are sorry" but it doesn't fix the problem of poor customer service. Medicine is something that should not be messed with! Needless to say, I have to go to my pharmacy tomorrow and hopefully get my prescription because I need a new script from my doctor since it ran out when I went to Express Scripts! Convenience is definitely not their company motto!

I received an email request to transfer a current retail prescription (generic maintenance medication) for up to 90 days and it would be FREE. I currently have a prescription that qualifies for this advertisement with 3 months left sitting at Walmart. When I put in the web request to transfer that prescription, Express Scripts contacted my doctor for a new prescription. The advertisement was for a Transfer not a New Script. I know that it is only a matter of $30 difference but I am trying to prove a point. They do not do comply with advertising laws and they surely do not strive for customer satisfaction. I am extremely disappointed with them.

I had my Dr. fax in a script for a new form of the same med I've been taking for years. When I checked the status of my order a few days later, I found that they were shipping the old medication. I spoke to someone who agreed that the wrong med was about to ship. The problems began when she stopped shipment of the old medication but did not ship the new one either, which I found out a few days later. When I called back, I was told by a very rude person that the only script that was faxed was for the OLD one. I told her I watched my M.D. fill it out with the NEW medication and fax it. She continued to argue with me, and I asked her to look at the script itself. She said she couldn't do that. This was On Friday, May 29th.

Had to switch to this company at the beginning of Obama care. Can only get 21 day supply of medicine locally, if you buy it from them they will give you 90 day supply. After fighting and going back to doctor and new office visit charges, they said they would send medicine. Sent one prescription and will not send the other until I go back to the doctor to clarify my prescription. I have been taking this medicine for over a year now. They always call with denial on Friday afternoon when the doctor is not in and we cant get anything done until the next week. This company should not be allowed to be the insurance provider and also the pharmacy. They always want you to take the cheapest crap or they argue with you.

We have tried multiple times to have our prescriptions renewed with the doctor. The forms get sent and faxed back but they never seem to receive the doctors fax. In January the system was a total disaster, after many attempts to refill - I called several times. I was told the dr would have to resubmit new prescriptions for everything, the old ones were lost. They begrudging gave me a supervisor. I received a refill on every prescription in the system under my name. Today, the only way I could reach a person was to claim I had a billing problem. When I ask about an old order, they said it was stuck in the system, that they had called me in April but I did not respond. The people on the phone, when you reach them are nice. The computer system is garbage because I can't believe their representatives would lie.

A few months ago, my wife was running low on her inhaler meds that help control her asthma. Without them, we were rushing her to the ER every few days. We also got her a nebulizer that helps when the inhalers are not enough. Since then, the combination of the inhalers and the neb. have kept her out of the ER completely.

Web seems to be down the majority of time. Almost impossible to manage prescriptions. I have been trying to get onto website for the past three weeks and I always get the message that the website is down due to repairs.

My husband company forced us to use Express Scripts years ago. This was the start of our nightmare. I have a lot of health issues so I have to be on several meds-some I can't live without. This stupid company would never send my or my families meds on time. It was either late or 2 months ahead. Quite a few times the bottles were missing up to 20 pills (which they don't care because they "counted them" before shipping. Then because of all of this we would have to override the script get a weeks supply at our local rx which means we pay the same co copy 2x!!! Several times express would charge my debt card for amounts that were double our triple our co pay.

We want them to pick up a prescription because our brother passed away. Four times we called and they keep telling us they will send a call tag and we still have the medicine. The box was never opened and is ready to be returned.

Since January, I've tried to use Express Scripts for two different plain scripts and had issues getting them filled. Express scripts had refused to fill them. One was invalid address and checking the address, it was correct. Second, the pharmacist refused to fill it due to filling too early and override my doctor. The latest situation, was now they are stating that there are insufficient funds to for scripts even though there is a credit card on file. They claim that it is not good enough. These people need to be terminated from filling any scripts. The government needs to step in and investigate what is going on and how the pharmacists can override our family doctor. I am extremely upset with Express Scripts!!

I went to refill my daughter's prescription expecting to have a $0 copay as it had been for the 3 previous fills. I was shocked when the pharmacy tech said my charge was $91 and change for a one month supply. I called Express Script only to find out that after the 2nd refill you are required to use home delivery or you are penalized for using the local retail pharmacy. Yes, I said penalized. That is the term the young lady on the phone used when she insisted the charge was correct. She told me the copay had gone up to $25 and there was a penalty for using the retail pharmacy. I explained that I was unaware of this detail and that I didn't have an issue with setting up home delivery but could someone please authorize an override this time so that my daughter did not miss a dose. I was assured that there was "nothing I can do". I asked to speak to a manager and again was told "yes you can speak to one but they are going to tell you the same thing". At this point I was so angry, I was starting to stutter and had to get off the phone.

On one occasion Express Scripts sent my payment check back to me..then I had to send it back to them. On another occasion, I ordered a prescription refill and they said I had to get a new prescription even though I had refills remaining. I could write all day about how horrible they are. Lockheed Martin Corporation (another horrible company) doesn't offer any other way of acquiring prescriptions so I don't have any other choice but to use them.

I set up a new account with ES in March with a new insurance company and was asked to have my doc send new scripts for medicine I was already taking. My doctor electronically sent a script for **. The pharmacy called me and told me that the medicine was over $500.00 and was it OK to send it. I agreed to that prescription..On my next Dr's. appointment, we discussed another option and I stopped the **. A week later, I received another 90 day supply of **. When I called to ask why they sent another bottle when clearly I was not in need of the medicine, they said my doctor sent 2 prescriptions so they filled 2..They charged me another $511.06 and will not credit my money back. I have been calling ES daily for 3 weeks and have to go over the same story with a different person.

I signed up for the worry free refill. This company is incompetent - if they can't simply re-fill prescriptions they should not be trusted. I have taken the exact same medication for years and every refill is a disaster. They claim that my doctors office is to blame. I have had the same primary doctor and never had problems filling a prescription or getting a refill at the retail pharmacy but when insurance forced us to use Express Script it has just been a nightmare. They have overcharged me - short changed me on pills and made me pull my hair out. The price for a simple refill is never the same and they keep changing the formulas etc. so sometimes I will receive the tablet, and sometimes it is a completely different capsule.

Never, ever had I experienced such utter and repeat incompetence from such a much needed institution (if you can even consider it one). If you want to experience being repeatedly charged incorrectly, wasting hours on hold, being transferred from one "supervisor" to another only to have them supposedly resolve your problem while on the phone, and learning that the same issue resurfaces the next day, then Express Scripts/Accredo is sure to not disappoint. These two, yet co-located, companies are filled with the most incompetent and apathetic employees. Perhaps it’s their low pay structure? I don't know, and it should not matter. Peoples' health and lives are at stake and being subject to such agony should be criminal.

This must what it must be like to be in 100% socialized medicines. Just recently started on long-term meds for thyroid, pituitary gland tumors, vitamin D deficiency, MS meds and few other hormone therapy. Every time my Doctor changes my dosage or frequency it takes 3 to 4 weeks to get scripts shipped. I travel extensive for work and end up paying non-covered price for refills because they won't approve at Rx when I go to a brick and mortar. Have escalated every call I have to a supervisor and even as far as finding out from a physician the Pharmacist direct dial.

I had just had my prescriptions filled at a local pharmacy, all 3 for 90 days each. Approximately a month later Express Script called asking me to transfer over - they can give me better prices. This sounded good but I told them at least 2 times to not send me medications that I had just had refills done and I would call them when I needed to transfer over. Within 2 weeks I received another order of my medications from them after telling them not to send me meds, that I would notify them when I needed them. I called and asked for an envelope to return the meds since I would not pay for them when I did not need them - realizing that this was going to put me in a place where they would continue to send me medications I did not need. Said they would send me an envelope.

Medco is my insurance company for the prescription component of my health plan - they have been since 2009. From the beginning, they have called me about a dozen times a month to try to get me to sign up for their prescription-by-mail program. I have always declined because I didn't like the idea of having prescriptions sent by mail. And the savings are pretty small.

Seems that now my insurance company is forcing me to use these people for my insulin. Luckily I can get my other scripts at the local pharmacy - for now anyway. After loading my fridge up with insulin that I was charged for and did not need and not getting enough of the insulin that I did need, this was the last thing that I wanted to do. But now I am on different insulin.

I had received one bottle of a prescription, and it was due to be sent again in a few weeks. Rather than taking one pill a day as prescribed, I was only taking a pill every other day. Since I didn't need the prescription until much later, I called and told them to push back the renewal date 3 months at least. They said they could only push it out 45 days. I told them when their "new" date came closer to contact me to see if I needed them to send the prescription. They didn't, but sent me a new prescription anyway, without contacting me. I don't need the prescription anymore, but they won't take the pills back.

My doc faxed in a prescription to Express Scripts. I checked the status online. Said it wouldn't be mailed out for 2 weeks. On the day it should have been mailed, I checked online again and found that the order had been canceled. Nowhere online could I find out why. I spent 30 min. on the phone trying to talk to real person. I finally found out they canceled the order because my doc didn't call so he has to fax, and call in the prescription. Who does this? They didn't even contact me in any way to let me know there was a problem. We had used Medco many times in the past and never had a problem. The med is something I shouldn't be off of for very long. Now I have to call my doc and start all over. I am more than just angry. There should be a neg. star.

5/17, I placed an order for ONE Rx & a window popped up stating another order was awaiting a call from my doctor before they could fill it for "auto" delivery, which I had NEVER requested! I IMMEDIATELY speed dialed on my cellphone and requested this be STOPPED, which I was ASSURED it would be... This was on 5/17. You can imagine my SHOCK to see this Rx arrive in TODAY'S MAIL...5/23! When I called Express Scripts/Medco to ask WHY, could I return it, get a credit to my husband's credit card, I was told: (A) NO, you can't return it since your doctor ordered it (even though that doctor hasn't been my doctor in over a YEAR), (B) NO, we don't give credits, and (C) the "auto" I had been ASSURED was stopped on 5/17 was ASSURED stopped TODAY...5/23. Promises...promises! So now I'm stuck with an extra Rx I DON'T need... My husband has been charged for another Rx I DON'T need, and another conglomerate is laughing their butts off at the people they're stealing from.

Up until this point in time I had not had any issues with Medco. However, once Medco merged with Express Scripts, my experience with them has been awful. Express Scripts does not do a good job of adhering to the account settings and preferences selected. I enrolled in auto refill and supplied my credit card information on file. And to no avail, they did not automatically fill my prescription (never had this problem with Medco). When I called they told me I had to go and fill my prescription at a local pharmacy and then I'd have to call my doctor and have her submit a brand new prescription to Express Scripts as once I went to the pharmacy my prescription would be null and void. I have literally been on the phone every day for the past 6 days with Express Scripts trying to understand why the new prescription has not been processed! My doctor sent in the prescription, so that's not the issue. I have not been able to get a response. The last rep told me that I should call back... AGAIN to check on it. REALLY?? They just suck and I'm completely frustrated by them.

Where to start........ My doctor ordered ** from Express Scripts which should have gone to the local pharmacy because she had given me a coupon to use but the staff made an error. When I got the ** and was charged $75 (3 month supply cost) I called them and of course I was told my insurance program pays for 90 days and that was what I was going to pay. I asked if I could send it back. NO once it is in the mail, it's mine and I must pay for it. After 3 days of yelling and throwing a fit, I finally got them to reduce the price to the $30 co-pay I would have paid locally.

I received a 90 day prescription from my doctor and immediately mailed it to Express Scripts. I called Express Scripts and they told me that since it was a new medication, they would overnight the medicine to me and I would have it within 5 days of putting the prescription in the mail. Needless to say, that was a lie. On Day 6, they said the prescription was sent to processing and would take 3 more days. However, they assured me that once it left "processing" it would be sent overnight. THAT WAS A LIE TOO. I am on Day 11 and the tracking shows that it was mailed via USPS normal delivery and is currently 6 states away.

All these people want to do is FAX Doctors. I had been getting a 90-day supply at a local retail for $10.00. The retail dropped this drug from the $10 program. So they filled a 30-day RX to get me by. Now Express Scripts claims they cannot fill it because it was written for 30 day. They refuse to listen that the bottle states "2.67 refills of 90 until ##/##/2014." My Doctor will not rewrite a good RX. What bunch of rude, unhelpful people.

They have a policy to do a mail in order for prescriptions after 2 refills. I have a written prescription from my doctor and I sent a mail in order for the prescription. The mail in order from Express Scripts is an extremely painful process. It was mentioned that my order will be shipped in 6 days and after 6 days it was cancelled saying that they didn't get approval from my doctor. I contacted my doctor's office and they told that they didn't receive any fax for approval. I have called the Express Scripts support to check the status and they told me that they sent it for approval while my doctors office didn't get any request. After 3 calls with the express scripts support they realized that they have sent it to a wrong address. They said that they cannot resent it for approval for the same order as the order date has expired and I have to reorder. I did reorder the prescription and this time they got approval from the doctor and shipped it but they didn't use the proper address on the shipping and the order was resent to the sender (Express Scripts). It was again a painful process to call the USPS and Express Scripts support to ask them to send it to the correct address. Its been more than 20 days and I still didn't receive my order.

My husband started getting medicine through the Veterans Administration so he wanted to cancel the prescriptions he had with Express Scripts. We called several times over the last few weeks and told them to stop. They said they would. They kept sending drugs and taking payment out of our bank account. Today they told us they couldn't stop as long as the doctor was sending a prescription. I told them that didn't make any sense. If my doctor called in a prescription to Walmart Pharmacy, Walmart can't force me to get it and pay for it. I also told them I didn't believe the doctor sent a prescription because my husband hasn't seen him in over a year.

My healthcare insurance (Coventry) has outsourced its pharmacy/drug benefits section to Express Scripts. Express Scripts has a policy where you can only refill a prescription twice in a store before you must contact them to decide between mail order vs retail pharmacy, otherwise you are charged full price at the pharmacy until that decision has been made.

A charge of ~$330 was taken out of my checking acct without authorization. I called to have that charge reversed, and they ended up Crediting me over $1000 in 4 different transactions, totaling more than $4000. Well, after I pointed this out, they refunded my $330. They also "recalled" the $4000, except they only recalled 3 of those transactions. This causes a negative balance on my Express Scripts account. So, they took out over $1000 from my checking account!!! NO AUTHORIZATION. I've spent hours on the phone with these people for the past 8 days. I've asked to have my checking account removed from their records and they have refused up to this point, because "there's a charge pending on that account". The reason they were crediting me $1040 was that was the cost of one of the meds I'm taking. That med was filled in March (bought and paid for). So, now I still owe (according to them) over $1000 for a med I have already purchased and now need to refill. They are blaming a bank they use to process such accounts. PNC Bank.... My next call is to the FBI.

My subscription for my MS medication was submitted to Accredo at the end of March but wasn't delivered until May 2nd. I am fortunate to have a diligent, caring person at my insurance company who totally went to bat for me to get it in May. The really horrible side of this is I suffered a really bad flare up (or a relapse as it's called) while I waited for the medication that is supposed to help prevent this from happening. I am still in pain. :( I also dislike the fact the medication is left outside when the leasing office of my apartment complex is on the way out. It's not difficult to require the medication be left with the leasing office. I attempted registering through their online site to request a refill with NO luck. I finally gave up.

ESI took $ from our checking acct. without permission. We like others have little affordable choice in what we can do to get our meds for whatever reasons ... and while I have no problem paying for something my family or I need... to get over $300 sucked out of our acct. when we are not expecting any scripts for anything at the moment... and not a %^%%$ thing I can do about it except be given credit to my acct.?? WTF?? That $300 was a good portion of my mortgage payment I had to pay for this month, and now I will be late ... No one in my family needs a refill or anything for the next month or so, and they feel like it is OK to do this without prior notification?? Bring on universal health care... almost anything is better than being legally robbed like this...

Express Scripts not only delayed our Rx but could not explain why. The Rx was sent electronically and received within an hour. They tell us that it will not ship for a full 7 business without explanation. Now we have to buy a stop-gap supply from our retail pharmacy. Do not depend on Express Scripts for anything but delays and poor service.

I had join the 1199 Union on October 2010, since then I had not paid any co-payments for the prescription for **, recently I received a call from Express Scripts telling me that I needed to pay $625.00 for the **. Insulin pens, mind you our plan has no co-payments for prescriptions, I asked them why all of a sudden there were charges for the prescriptions, they could not give me an answer. I went online because my daughter needed to refill a prescription, I was not able to do so because the message on the Express Scripts page said that I have gone over my coverage for the year, I called the companies number and spoke with someone who had no clue about what was going on, I asked or speak with their supervisor, and the woman told me that the reason I could not order was that I needed to pay $625.00 for the **.

I am on my husband's medical insurance. It's a shame that I have been waiting for my prescription for just about a month now. Express Scripts thinks they must know me and my own body for the past month. I have several autoimmune diseases - myasthenia gravis, psoriatic arthritis, essential tremors, double vision... Express doesn't even know me. I'm just a name on a piece of paper or in their computer. For some reason "Express Scripts" thinks they know me personally.... They think they know me better than I know myself, or "Ex. P" think they know me better than my own physicians.

My doctor called in a new prescription on May 7, 2014. This prescription was for a higher dosage of a medication that I just received in the mail not more than two weeks ago. I was told I could I could take four of the old prescription pills per day and those would equal the same dosage as the new prescription. I called to have this prescription stopped until a later date, but it has been sent anyway. I was told by everyone I spoke to that there is a federal law that new prescriptions are sent out immediately. Has anyone else ever heard of this law? I doubt it, and don't think other prescription mail services go by this idiotic law that Express Scripts has come up with.

Everything has to be approved, even after a qualified doctor has approved it. They steer you towards medications that may be cheaper for them but not beneficial for you. Preferred medications are medications that are cheaper for them. Customer service is sub par at best. Medication is outrageously expensive. Forms must be signed to even change medications, even if your doctor okays it. Essentially THEY become the doctor. Beware.

Express Scripts is getting worse than ever! I have a prescription that needs a prior authorization. My Dr. has called and told everything was cleared up. I got an email telling me "we are processing your order". I call and ask to priority ship the order. They said fine. Everything is looking good. Several days pass. I get an email today saying they cannot fill the order. I call. There is no prior authorization on record. They said the person I spoke with was wrong and I have to get the nurse to call and start over, then the nurse must ask to be transferred to customer service and tell them it is ok to fill the prescription. The doctors and nurses hate Express Scripts - there is always something like this. I still have no meds.

We have been using this company for years with no problems with delivery until a month ago. My husband's 2 diabetic pills never arrived. Called the company 3x and the pills are 'on their way'. 4th call now to our insurance company and the rep wants to help by placing a call to ES to talk with a rep. After over an hr waiting ES finally states that they will send out pills to us and give us a 10 day 'free supply' thru local pharmacy. Insurance rep calls MD office to get this confirmed while I am on the phone. 5 days without diabetes pills first time and now another day today. Called the Md office to have the pills filled at local pharmacy.

My husband has taken a medication for several years. A couple of years ago we got married and he switched to my family doctor. Although we requested his records from the previous doctor they had not yet been received. My husband was out of this medication and his new Dr sent in a prescription. It was denied because it needed prior authorization (which we did not know previously). The doctor called in twice and was told 'no'. Express scripts wanted him to take a different medication, one they preferred ($700 instead of $520 for the medication that he had been taking). We could get prior authorization but Express scripts would not fax the form for the Dr to fill out so I intervened. After 6 hours on the phone I was able to get the prior authorization based on the previous doctor's notes, which stated that my husband has an intolerance to the medication that Express Scripts wanted him to take. I thought all was well.

I have been trying for over 2 months to get a compounded medication for neuropathy in my feet. Each time I contact Express Scripts, I get a different answer as to what I or my doctor needs to do in order to obtain this medication. My doctors have sent in at least 3 different prescriptions trying to hit the magic combination necessary to have the prescription covered. My doctor is fed up with Express Scripts and so am I!! I have spent over 8 hours on the phone with various people and still have little hope of ever receiving this necessary prescription. Unfortunately, I am stuck with this company until January of 2017!!

I placed a mail order for pain medication from the medication list they provide (brand name). The first one I received was generic extended release tablets. Although my doctor had the words IR on the prescription, and on the order form, there is a bubble you can mark, not to substitute brand for generic. Well I got really bad side effects, I was twitching, had headaches, dry mouth and all sorts of stuff. The bottle was marked with an off the wall company, pills cost me $4.95 - no wonder. I immediately flushed them down the toilet.

Where to begin? This most recent battle with Express Scripts has taken place over several weeks and is indicative of previous battles. My daughter requires a brand name medication to control a seizure disorder. The generic version does not work but to receive the brand name, ES requires a letter from the physician. Receipt of the letter initiates an authorization process which theoretically takes 24 to 72 hours. (Please note the use of the word theoretically.)

I have ordered medications from Express Script many times and they were delivered and charged appropriately. I recently ordered two medication refills on the same phone call for the first time. One of the medications was shipped and received in a timely matter. The other medication was not included in the package with the first prescription. I called two different times and was told that the missing prescription was being sent separately and would arrive soon. I called the third time when the prescription had not arrived three weeks later.

THIS IS A CHEAP COMPANY. They're closing the Las Vegas Pharmacy because it costs them too much to operate. They have to pay the employees too much money. That’s why they're closing it, so CORPORATE can pocket the money. I FEEL SORRY FOR ALL THE PATIENTS OUT THERE THAT USE THIS SORRY ** COMPANY. You guys have problems now, wait till they close it down. Their CSR reps don't know what the hell they are doing, always making mistakes, causing delays in the drugs to the patients. This company is gonna LOSE a lot of clients. I wonder why they didn't get the FEP CONTRACT. ** SERVICE!!! LOOK AT WHO RUNS THIS COMPANY. WHY DON'T THEY CUT HIS PAY!!!! I guess they trying to become the number 1 company to work for. I think they number 2 or 3.

I have had it with Express Scripts! They are causing me so many problems. My Dr. calls in a prescription and Express Scripts approves it with a confirmation number to the Dr. and then they cancel the prescription because they are unable to contact the Dr. to verify the order. This has happened for twice and it is ridiculous. I end up without my meds because the Dr. becomes annoyed with the whole process. Last filling of my scripts I was without my meds for a month. I am now trying to get hold of my Dr. so they can start all over calling in my meds at a retail pharmacy. It is worth the few extra bucks to not have to deal with this company. Stay clear from this company if you can; they are horrible!

I am new to Express Scripts. My insurance is through my wife's employer and they switched to Express Scripts beginning of this year. Initially Express Scripts told us we had to switch our prescriptions to Walgreens or pay full retail as they will not cover them from our existing pharmacy. I used to support a local pharmacy, been with them for over ten years. Okay, so we switched to Walgreens. Then we got a letter saying we needed to go to 90-day refills or we pay full price. Okay, so I called Walgreens and asked for 90-day refill. Walgreens came back and told me that Express Scripts was refusing to honor the 90-day request and saying we had to fill only for 30 days. And that too at full price. Because we have been warned, I suppose. Oh yes, there is more. I logged into Express Scripts website and checked my med history and the lower charge options. The lower charge option window claims I have filled this med 4 times. Their history page on the same website says only two refills. I remember it being three times this year, once a month, not four.

I have been trying to switch to Express Scripts for a month and they do everything possible to block me from receiving my prescription. It is a horrible service. I was happy going to my pharmacy to get my prescriptions, but now Express charges me an inflated price of 500% if I do not get them through the mail with them. When I dealt with my pharmacy, I felt like I was dealing with someone that care about me. Express Scripts cares only about the MONEY! They do everything possible to ensure you do not receive your prescriptions. I have verified my shipping address with them 3 times, but they continue to request verification and then cancel my order and make me start the process all over. My doctor request I take my meds every single day, but it has now been over 6 weeks since I had any of my daily medication. Express scripts are heartless and do not care about anyone problems. I wish I had an option to go elsewhere. If you have the option to go somewhere else for medication, DO IT!

This is one mixed up company. To cover what they call 'maintenance' prescriptions they insist you use mail order. I signed up 4 months ago and have yet to receive the medicine. When I purchase from my local pharmacy, they will not cover because it is 'maintenance'. Then they send me letters wanting to question my doctor about whether the prescriptions are necessary. When my doctor calls, he is put on hold for over an hour only to be told they 'will check into it'. Pretty close to fraud if you asked me.