Express Scripts Reviews

My husband has been taking ** for a couple of years. Before they would fill the name brand, he was told he needed to try a generic equivalent, which was **. He did and broke out in hives and itching. He was then sent the **. On Monday 4/20/15, my husband went to his Doctor; because he had been experiencing itching all over his body for the last week. At this appointment he informed his Dr. he was taking no different medications or vitamins, other than that ones he has been taking the last couple of years, and he was still using the same soaps and detergents. His Dr. informed him he may have developed an allergy to the ** and to stop taking it. He did and the itching stopped.

I had a standing prescription for tamsulosin with Ex Scr. In Dec 2014, they advised me that the med was on back-order and I should check back in 10-14 days to check on availability of the medication. That I did. Then they call me to advise me of the same thing after which they sent me a letter explaining the same thing again. It is now May 2015 and they still don't have the meds. Currently I have at least three and possibly more meds that are on back-order. Bensonatate, tamsulosin and gabapentin. They must have an outstanding inventory control system that totally does not work. They keep telling me to have my doctor write a RX for local pick-up. Why can't they get off their butts and order the meds?

I am a doctor and just to clarify a script I wrote for a patient will take me at least 6 hours of being passed around from one department to another. They said you will be transferred to a pharmacist but you will be waiting and holding on the phone listening to classical music, only to have your call dropped or transferred once again to another person asking the same information about your patient, your professional information and the script for the nth time. It is a real waste of time. It is a test it seems who can wait the longest and who will give up. As a doctor, I will be very weary in accepting patients with inefficient Express Scripts. Be forewarned, Express Scripts is really the worst!!!

I have used ** for several years. All of a sudden they want prior authorization from my doctor to refill. He does that. They don't send it because "it isn't covered." (It is!) 2 weeks later of daily phone calls, they want prior authorization and my doctor sends it in again. They still say they don't have it. Another week goes by. Now they tell me that the managed care dept. says it needs prior authorization so they will fill it. Prior authorization dept. says it doesn't need prior authorization so they discard what the doctor sends. So my refill is stuck in an unending and unsolvable loop. I've talked with the highest level person I can get to who tells me that this problem is unique to ** and that others are in the same dilemma.

I HATE Express Scripts!! I don't want to send my maintenance pills to them... They don't see the other meds that I occasionally get prescribed, they don't see my face, they don't know me, they haven't been helping me for years. They don't know a single thing about my lifestyle to watch out for. Even something as simple as birth control pills.. this is supposed to be covered 100% BY LAW. Well if I don't go get a new prescription for 90 days and fill out 2 pages of paperwork and send it to them I pay 100% of the cost. WHY is this allowed!?!?! This isn't supposed to be legal?! I pay thousands a year in insurance premiums, work for an insurance company and they chose these morons. I hate them!! We all deserve better. We deserve the power of choice and the ability to choose to SEE the person giving us our medicine. This company needs shut down.

Company switched to express scripts January 2015 at. I called gave all information needed including copay assistance program information and was told it would be taken care of and that I would get a call back confirming the change and that the copay program will be adjusted to the billing. No call I assumed everything was taken care of. But made a call today and it's still not handled. Was on the phone for 2 hrs and was later told that they do not take copay assistance program and for the entire conversation they kept apologizing which pissed me off more. And can't refill until the bill is paid. I wish I can get out of this plan with this company and just go through a regular pharmacy. Not worth the hassle.

I was due for a renewal for my script on 3/28/15. Instead EP clanged the renewal date to 4/28. When I realized what was going on I called. By the time I got through to a human they admitted it was a "glitch" in their system and would send it out. However they would not overnight it unless I paid for it even though it was their error. Now I am completely out of the medication and attempts to get a partial amount filled have met with the insurance denying to cover it. This is the worst of several issues I have with EXPRESS SCRIPTS. I could write a book.

I've dealt with this unethical and incompetent company for nearly six years through no choice of my own. They have insinuated themselves upon society via employers as "prescription insurance" and then decrease "coverage benefits" if you do not exclusively use them. The problem with using them has been that, in my experience, it takes 3-6 weeks to get a medication to me, and can easily take much longer. They are often unable to fill certain mg or mcg doses and then refuse to fulfill the script until I contact (pester, yet again) my doctor's office. It seems like they could contact the clinic since it is their issue. Their reps on the phone often lack the cognitive abilities to comprehend the problem much less being able to make the mental leap to fix the problem. Where do they find these losers?

I am mandated by my employer to use them for long term medications. I submitted a refill request about 10 days ago. The website showed it being filled and due for shipping on 4/21. Today I received an email from them saying a prescription had been received and was being processed for a totally different cholesterol medication. I clicked on it for details and it showed it had been ordered by my primary. When I contacted my primary's office they told me that ** was no longer covered on my insurance. I never received any notification from Express Scripts about this. So now I am without cholesterol medicine until the new prescription arrives which will probably be another week. If I ask my primary for an interim prescription that I can get filled at a local pharmacy, Express Scripts will reject it and I will have to pay for the interim prescription.

Not a single person I have talked to from this company has told me the same thing. Every single time it is a slightly different problem why I can't get my medication. They have messed up my script several times, messed up my prior authorization countless times, and I am once again trying to get another authorization because the person who faxed the last one put the wrong amount.

I have spent an unbelievable amount of time trying to refill a prescription for my son. His pediatrician has faxed over the information twice. Today, I received an approval for the medication for my HUSBAND. The representative (**) that I spent time speaking with last week for an hour could not have sounded more bored or condescending and definitely not helpful. Since I received an approval for my husband and not my son, he is also incompetent and I am writing this waiting to speak to another "supervisor".

I have been enjoying the best Medicare Advantage plan ever with Altius (A Coventry company now Aetna controlled) with just as pleasurable pharmaceutical supplier (Medco). As soon as Express-Scripts bought out & took over Medco, prescriptions & medications became a nightmare (horror)! Since day 1, they have had trouble getting my prescriptions & Doctors right-sending refill requests to the wrong (or non-existent Doctors) then writing me to tell me a prescription could not be refilled because the (wrong) Doctor didn't respond. They changed the Formulatory for 2015 so my Physician changed/replaced my prescriptions to be within the formulatory. Express-Scripts denied the replacements stating they were non-formulatory (although listed in it).

I've run out of meds countless times. For a week or more at a time usually causing health repercussions and or withdraws. All the stuff in previous comments is TRUE. They are uncooperative, unreasonable, hateful, rude, insulting, and refuse to do anything to fix my issues despite their always being at fault. The best answer you can get no matter who you talk to, is to call your Dr. A and get a 2 week subscription to take to a pharmacy, where you get charged the full deductible as the 3 month's worth, then you get charged for it again when they finally do ship which is most always after that 2 weeks is gone so they can double charge. With class 2 drugs it's even worse. I have to drive 40 miles each way to his office to pick it up in person and again they will override the Dr's subscription/orders.

Doctor sent in refill request on Monday morning. It is now Thursday night and it still hasn't shipped. My current supply runs out Tuesday... Thank you in advancing for messing my whole system up! When I inquired about my request they said it will ship by Friday. I'm going to find other options...

I was told that I owe this company money, $450, and that they would not send me any of my medication until I paid this amount. I spoke to several people from both Express Scripts and the previous company and was told "I do not know where the money is coming from because I cannot find it." I was then told "I am just going to write it off and it will be off your account." That was in January and well I just got a bill that I am refusing to pay because I was told that it was "written off." I am not using this company anymore due to their negligence.

Express Scripts is the prescription company that our insurance, Blue Cross, is now using. Unfortunately I would rather pay cash or go off of my medication completely before ever using their services again. I tried them once despite the poor reviews to give them the benefit of the doubt but it was a nightmare. Months of endless phone calls, emails, unreturned calls, inaccurate information and incompetency on their part and they still never got my prescription right. I truly do not see how a company like Blue Cross can continue to partner with Express Scripts when clearly they are inept.

My doctor inadvertently electronically sent the wrong prescription to Express Scripts for a medication I no longer take. I did not catch this until after shipment. Now they refuse to credit my HSA back for the cost for a useless to me drug.

Express Scripts doesn't even deserve 1 star in my opinion, but I had to give it to them in order to warn others! I have been on ** tablet for a few years plus, and I have been with this same insurance company ever since the very first prescription. I went Friday to my local pharmacy to get it filled and was informed that my doctors office didn't send in a PA for it. I have NEVER heard them say one word about needing a PA any other time I've ever had it filled. Get back home and call my doctors office and they had already requested the PA from them so she had already sent it. Was told to call the pharmacy Monday to tell them to try again.

I submitted my son's Dr. a request for my son's medicine thru express scripts as he runs low. I call to check my status and to my surprise, they didn't receive it. It took 2 days for a resolution even with their pharmacist. My son was hardly breathing and needed 2 of his medicine for his nebulizer and they only authorized one of them after they said that they would and even waive the fees for my mail in. They are horrible people, inconsiderate and mess with people's lives and health. What if my son died because of their carelessness? They don't care about people, only enforcing you to have horrible services thru. In addition, they blocked my birth control, would not allow 1 more so I can at least get the form to my Dr. and I ended up pregnant. They shouldn't be in service. Will they pay for my medical services, for my child pregnancy? What about my son? He is still very sick from asthma and they still will not allow me to get all his medicine.

I have been forced to use Medco/Express Scripts as required by my insurance for years. First off, the website bogs down frequently, and online support is nonexistent. If I submit a question about a problem, the answer is completely unrelated to the question. Next, if they choose to not fill either my request or something my doctor sends to them (which is often), they give no notice whatsoever. They simply "cancel" the order. I have spoken to them repeatedly requesting they at least let me know the request can't be processed, and they assure me they have fixed whatever setting is amiss, but the problem continues. They deny prescriptions because the prescriber wrote for tablet of a med, but only capsules are on the formulary.

My copay with medical mutual doubles for all prescriptions at the fourth fill in local pharmacies, so I had to go through express scripts mail order following my third fill at the pharmacy. I had my prescriptions sent electronically by my doctors WEEKS in advance to ensure they would be at least mailed to me to arrive on time when I ran out of the medication.

Three weeks after my prescription was called in it's still being processed. After speaking with the supervisor "Angela" my concerns were met with rudeness and ill manner. The call center representatives are ignorant about medications and have no idea the importance of injectable medications (I guess that is why they just answer the phone). Accredo needs to have at least one knowledgeable person working in the call center.

I have waited a month for my prescription to be filled through Express Scripts but a delay in the St. Louis Pharmacy has prevented fulfillment of my order. I have called daily to find out what the problem is but each time I speak to a supervisor, they are unaware of a problem. Each person says they will report my issue to the back office but it has not changed the problem with my order. I canceled all but one prescription and transferred them to Walgreens where they were filled within hours using the W card. However, one prescription is too expensive, therefore I am stuck with waiting on Express Scripts to ship my order. As of today, there is yet another 4 day delay without explanation. I have been told I am the only one experiencing this problem since no one else has contacted them. I do not recommend using Express Scripts but I am stuck with them and must wait until Friday to request an emergency supply. I don't even know what to do.

I called for a quote on ** from Express Scripts. I was told that the price was 33.44 for a month's supply o f**. I ordered this prescription and when it arrived they did not charge my account for 91.56 but 125.00. Oh, they misquoted the price and it was just an estimate!!!! They did say they would make an adjustment on this order, but the future orders would be charged at the higher rate. The person I spoke with said they can change their prices without informing the consumer. I have canceled my order. I think they should have made good on the price quote until the prescription ran out. Way to go Express Scripts - what bad customer service you have and dishonest customer service.

New York State Epic plan is paying Express Scripts 36.94 a month to help me pay my monthly premiums. Express Scripts insists that they have no record of these payments and that I should continue to pay the full Premium amount. Epic has contacted them numerous times, but Express Scripts insists they are still investigating. I am a senior citizen on Social Security. I am being ripped off big time by Express Scripts!

Transferred over to them to try 'mail order convenience'. Nothing has been convenient about this experience. I registered my credit card information, mailing address, etc. with them prior to having my prescriptions transferred over on my next doctor visit. The doctor transferred everything over to them, and now I am in customer service hell. They canceled the prescriptions for delivery. Contacted customer service. They said it was cancelled because I didn't provide payment information. Showed them I had already registered the information. Got a response back that they needed the shipping address. Went over with them the information again that was already set up in my account.

I'll try to keep this brief, but here are some problems I had in the past. Keep in mind I am primarily an online consumer: On numerous occasions I have had difficulty with this company filling my prescriptions correctly. If you're not really careful about watching what you're doing online they will populate the auto-refill check box on new prescriptions unless you uncheck it. In my research I have found their generic prices are excessive when you can get the items cheaper elsewhere. Most recently I left my employer and I will be going on COBRA, but in the meantime they have wiped my prescription history clean. When I log in there is no history of my prescriptions whatsoever so I have no idea what was left regarding refills, etc. Why would they do this? They should have simply cut off my ability to refill a prescription but still give me access to my history and ability to transfer my prescriptions.

My provider or doctor submitted four prescriptions to Express Scripts. One week later Express Scripts notified me that they were processing my order. Two weeks later (no notification) I checked on the status. And the status was that the prescriptions could not be filled...because the prescriptions needed authorization from my provider or doctor. This order was sent in by my provider and authorization provided. This has happened to me numerous times. When ordering prescriptions from Express Scripts it takes on average a month to get them. But what are you to expect? They are a Federal Government entity. My recommendation to anyone that uses Express Scripts "Don't". They are bureaucratic and inefficient.

I use Express Scripts for my daily-use medicine needs and I spend a lot of time trying to get my orders straight and sent out in time. My doctor's office recently called in a script that should have been designated as 90 day but Express Scripts took it as 30 day. So, instead of paying $100 for 90 day's worth of a drug I take daily, I paid $100 for just 30 day's worth. Also, every time a doctor calls in a new prescription for me, I have to call Express Scripts to verify my address. I have lived in the same house for 21 years so it is not a matter of my doctors submitting an address that's different than the one on file at Express Scripts. If I don't call Express Scripts within two days of their message, they don't fill the script.

I have been getting my prescriptions from my local pharmacy walgreens. I received an email from express scripts saying that I need to start ordering from them or I will have to pay full retail price for my meds. So I decide to call the customer service and ask about the email and she said thats right, they will not longer cover my meds if I didnt order from them.

Medications take 5 days or more for delivery via US Post office (enough said). When I call them because my package has not arrived after 7 days, I am told to call the post office and give them the 15 digit tracking number... Express Scripts NEVER OFFERS TO DO THAT FOR YOU LIKE MOST COMPANIES. So, the package is lost. Now what? Your 90 days script has been filled. It cannot be refilled. You have to file a claim/fine - BUT HOW DO I GET MY MEDS. I had to call my dr. who wrote me a 30 day supply until this could get straightened out. DO NOT DEAL WITH THIS COMPANY. Insist your prescriptions get filled locally!!!

I have taken bioIdentical hormones for years compounded to my need at the local pharmacy. Express Scripts decided they would no longer cover after all these years of safe use.

If you have another option for a pharmacy besides Express Scripts please use them because Express Scripts is the absolute worst company. Poor service, poor processes, and fraudulent business practices. If I could give them 0 stars I would. I use Express Scripts because my employer's health plan requires me to. There have been numerous mistakes by Express Scripts in the 5 months I have dealt with them in addition to their poor customer service such as: Contacting my doctor's office by fax, not getting a response (because the # they were faxing to was not a fax line but a phone line) so put my heart medication on hold without calling me. Their response was "Well we're a big company."

Tried to give 0 stars, but it wouldn't let me! I'd give negative stars if that were an option! Whether it was my husband's place of employment or their insurance provider, I do not know - but someone has made this our ONLY, that's right - our ONLY option for our maintenance medications. I just got off the phone with these morons, after speaking to 4 people and being on the phone for a total of an hour - nothing was done. Of course nothing was done.

I've had to "take myself off" of two medications for which I had doctor's prescriptions because I could not obtain them with any regularity from Express Scripts. One is a class of drug that requires paper-written scripts. The doctor sent the script to them and they lost the first one. The second one was inexplicably sent back to the doctor, for no reason that could be identified. The third script was filled after a long delay and then was sent to the wrong address: this after going thru an "address verification" process no less than six times on the phone with this company. They then filled this script a year later, with no provocation and sent it again, to the wrong address. I was just forced to pay the co-pay on that even though I didn't order it and never received it. Larry, Mo and Curly could be running this company at a higher level. These people make the post office look like NASA.

Escript doubled the cost of my insulin at the retail level where coupons are permitted making my insulin more affordable. Thus they then now me accept mail order with their own pharmacy for 90 days and the will not honor manufacturer coupons. I cannot afford 90 day supplies of the insulin and without the coupon it is so expensive. My doctor helps occasionally with samples of ** and **. Escripts makes it so hard to stay on medication.

My prior employer used Express Scripts for filling prescriptions. I scheduled an auto delivery every 90 days for my medication which upon arriving I would pay the enclosed invoice. September 2014 according to Express Scripts and USPS my filled prescription was sent via USPS and tracked as having been delivered - although I never received the package. One might think that this is a USPS issue and Express Scripts, however, Express Scripts has passed my balance for the non-received prescription medication on to their collection service Transworld Systems.

US military requires Express Scripts mail order. Having diabetes I require Lancets. Checking prices: Wal-Mart $898 over the counter, Express Scripts $1600, military paying $2600 a total of $4200. How can military health care stay under control when they keep overcharging? Not sure if other supplies are being overbilled also. Express Scripts reply that way it is. HELP. THANK YOU.

I recently switched my health insurance to my husband's coverage as he got a new job with much better coverage than mine. My previous coverage also used Express Scripts. I called and asked that my old mail order scripts which still have refills be transferred to my new ID number so I could refill them. One is for asthma, the other for chronic migraine. They first could not do anything without me calling. What exactly is the point of "secure messages" again?? I called them and they said they would be happy to switch them from one ID to the new one. Seems simple enough. Right? WRONG. I checked yesterday and they removed the meds from my old ID, which is active until 3/31, but they were nowhere to be found on the new ID.

This is by far the worst mail order pharmacy company I have ever dealt with. The level of incompetence that I experienced recently trying to have my wife's insulin Rxs filled was beyond belief. There is more to the story than I am able to note here but prescriptions that were confirmed as received by ES on 3/23/15 have not yet been delivered. The Express Scripts reps are poorly trained. They are not equipped to handle any inquiry that is "outside the box." Each time I called I had to request to speak with a supervisor. The supervisors were more helpful but the fact that I had to call back repeatedly led me to believe that they are also not held to a high standard of customer satisfaction. The time and energy that I have spent trying to fill 2 Rxs is totally unacceptable.

It has been almost an entire year now and Express Scripts STILL has not been able to get my prescription right. The way my birth control pills are prescribed, a 3 month supply is 4 packs of pills, not 3 packs. Every time I call them, I get a different answer from every single person I talk to. Apparently no one knows what the heck they are talking about. And every person tells you the last person you talked to gave you the wrong information. OH MY G. I am beyond frustrated with these people. I have followed every single instruction they have given me but my prescription is still sent to me wrong wrong WRONG! WHAT do I have to do???? Why is this so hard??

I had medication to order for a surgery I had done. I have a primary insurance and a secondary insurance. When I called my secondary insurance pharmacy (Express Scripts) they had told me that I had to first order and pay the copay for the prescriptions through my primary pharmacy and then I can get reimbursement from them (Express Scripts). When I filed for the reimbursement it is getting denied saying I didn't have coordination of benefits! I have had their second insurance for the past three years and my secondary are the ones that paid for the surgery!!!!!! I left two messages for ** a week ago along with multiple other people and no one has ever got back to me. The union member that handles issues like this says there was no reason for them to deny my benefits and that everything for this particular surgery would be covered!!!

My husband is dying of cancer and requires a series of meds in order to sustain what's left of his life and to keep him comfortable. My wish would be that these days would be peaceful for him but instead he has to endure the aggravation of spending hours a week on the phone with Express Scripts in order to straighten out his prescription orders. Each week, there is a brand new excuse for their oversight; "we didn't get the script" or "we had a question" or "there was an issue with the billing".... Do these people understand how to be proactive and run operations based off of the demand for the products they vow to provide??? NO, they do not.

I only gave them one star as I could not give them negative stars. I have been forced for many years to endure the lack of care and concern that Express Scripts should be giving and promises its patients with both its normal pharmacy and its specialty pharmacy Accredo, which has had multiple names over the years. I have lived with a chronic debilitating illness for more than 15 years. I would tell everyone else with those types of issues to run - don't walk away from Express Scripts. I have been sent incorrect meds that needed mixing and incorrect mixing agents and instructions that had I not had the home nurse that I had, would have killed me. They repeatedly missed shipping deadlines for my home nursing care. Thankfully, my nurse worked for Walgreens Option Care and was able to get what was needed in a timely manner to still perform my needed medical assistance.

I called today to refill my prescription. I had to jump through hoops to get this medication authorized. I was given a hard time by customer service. The person kept insisting I needed an authorization. Then they wanted to give me a different drug. Do the people trying to change medications have a medical degree?

I wish I read some of these reviews prior to deciding on "saving money" and filling my prescriptions through Express Scripts. I'm not going to go on and on about my experience - you can read the other 900+ reviews for that. I completely regret my decision of filling my prescription through them. Unless you like getting frustrated, annoyed and being without your medication, I'd STAY AWAY.

I take six prescriptions daily. Express Scripts stated that there would be no interruption in my medications as I absolutely cannot go without them. Then, this doctor didn't approve this in a timely way and that doctor didn't do that in another timely way and there was a billing issue they forgot to call me about that prevented my medications from shipping. When I finally had to go to the local pharmacy to get refills, it was a huge mess because Express Scripts had taken over the prescriptions.

Express scripts seems to be building itself in a single source for meds. Someone in DC agreed that military retirees shouldn’t have the right to choose their own sources for meds. I can either pay for my ** myself or I can submit to the express scripts program. Not much of a choice when you use ** once a week at a cost of $7500 a month. I just to spread the word yes I do have a choice. I can choose not to take **. I just want to take a min to thank the people who made this decision possible. I will suffer quite a bit and my family will suffer too. Thanks for another great decision from the folks in DC.

If I could give zero stars, I would. I spent over 40 minutes, mostly on hold, trying to resolve this matter. I submitted my refill online. I was given a ship date. I didn't receive the order. I take this fairly common drug everyday. I am now running out. I look online, they changed the ship date. It does not ship for another 3 days. Why does it take nearly 2 weeks to refill a very common drug? I tried to get the representative and then manager to ship it today or tomorrow (Monday). They kept repeating this script about internal and external issues causing a delay. What utter BS. Their solution, call your doctor and have an emergency 5-day refill, go to the pharmacy, and await their shipment (and I suppose hope that they do not change the ship date).

My husband works for Cargill, and Blue Cross is our insurance carrier. They both have partnered with Express Scripts for prescriptions. They are grossly overcharging for generic prescriptions. A typical $4 prescription, I was charged $60 for. Another prescription that I would pay only $50 out of pocket with no insurance, they charged $195. How are they getting away with this? Why do we pay for insurance to be taken advantage of for prescriptions? I will be contacting Blue Cross, the corporate headquarters of Cargill and also with my attorney general's office to see if anything can be done. Is there any advice you can offer?

Since Express Scripts took over processing of all prescriptions for Priority health as of January 1, 2015, we have had nothing but trouble. I have had to make many, many calls to get my meds straightened out. Currently I am having a problem with a medication that I have been taking for 15 years. My husband went to pick it up at CVS, and it suddenly required "prior authorization". This medication is for pain (4 ruptured discs, spinal stenosis, peripheral neuropathy, and sciatica) and causes withdrawal symptoms if it is not taken. I am now on day 3 without it and am stuck in my recliner in pain. If I had any power in this, Express Scripts and Priority Health would be history. Unfortunately, it is an employer plan, so we have no choice. Horrible, horrible company to deal with.

When I signed up formulary included my drugs! That was in Nov/Dec. Turns out they revise their formulary in JANUARY so all information they gave me in December was not the case in January! This in my opinion is FRAUD. I will be reporting it as such.

I was just over charged $400 by Express Scripts for a 90-day prescription of Nadolol. Shame on me for trying to use the insurance that I am forced to pay for through my employer. Express Scripts charged my account $467.34 for a 90-day supply of Nadolol. Walmart's price for this same medication, dose and quantity ~$27.... How can Express Scripts do this???? My employer is "self insured" so who gets the the $400 overcharge? My employer?? Or Express Scripts?? I also recently had to fill a prescription for 7.5 mg of Meloxicam. Express Scripts refused to fill the prescription as written. Express Scripts claimed that I could only get 1/2 the prescription quantity... I had the pharmacy fill the prescription "out of network" so that I could follow by Dr.'s directions. The cost was $8 out of network..... Is there legal recourse for this??

I have been trying to get my prescription filled for 2 and 1/2 months. Every time I call I get a different answer. I think you guys need to get your head out of your ass. I have called at least 15 times and my doctor 5 times.

I contacted Express Scripts for a refill on my ** in February. They talked me in to an “automatic" refill, giving them my Visa so there would be "no delays in receiving medications". So apparently they charged my account/prescription coverage on February 26th 2015. March 7th they left a message on my phone that "so sorry - there will be a delay in shipping your prescriptions". That was a Saturday night. On Monday the 9th I ran out of medication.

I was solicited by EXPRESS SCRIPTS numerous time and finally agreed to use them as a prescription delivery service. I was called on 1/31/2015 by express scripts to change over my prescriptions to the prescription delivery service. I get a letter in the mail from them to switch over about once a month, and get calls every couple of months. I always hang up when they call. This time UNFORTUNATELY, I talked to a representative who provided me with the most complete inaccurate information possible.

Starting 2015, Express Scripts stopped covering all but one type of test strip. The monitor and strip they will cover do not work with my Minimed insulin pump (which I had since 1980) or my continuous glucose monitor. The pump, the CGM, and the Bayer CONTOUR NEXT test strips all work together. The CGM will not work unless you get your blood sugar regularly, with the Bayer CONTOUR NEXT strips. My endocrinologist office has been filing appeals continuously since the beginning of the year. The last I heard was that they said the Bayer strips were not FDA-approved. This is incorrect. The appealed GAT also informing them the CONTOUR NEXT Bayer test strips are actually the only strips FDA-approved for the Minimed insulin pump and CGM. I think they should have been aware of this, working in the field they work in.

Unable to get medicine for my child and myself. 3 months my child has been without maintenance medicine as well as mine. (Completely different medicines) That we have both been on for many years. Customer service and emails state different things. Say they haven't received things when I watched doctor’s office send it. Reasons change based on who answers phone. It will directly affect both of our well-being and health.

I mailed my prescriptions 2 weeks ago and still haven't had any acknowledgement of receipt. Called their help desk and they said it takes about 3 weeks. US Mail is slow but not that slow and add another week to process/ship my prescriptions. Also, they didn't tell you that you should create an account on their website to include credit card information, phone numbers, etc. I give this company a D-. I have to use this service because of my insurance otherwise, I'd use another provider.

Express Scripts only allows you to fill your prescriptions two times at your local pharmacy and then charges full price. Forcing their customers to buy from Express Scripts. Express Scripts does not accept discounts from drug manufacturers. This would cost me $836 more to buy from Express Scripts. I'm saving $3344/yr on just one prescription by avoiding Express Scripts.

I seldom write customer service reviews, but recent "customer service" from Express Scripts was should a complete disaster, that I feel compelled to warn others about Express Scripts. The specific customer service problem was the need for a detailed and accurate prescription expense report (EOB) for all 2014 RX purchases that was needed to file for flex account reimbursement for the past 2014 year. My first effort to obtain the 2014 RX data was to go to Express Scripts webpage to pull up the RX data in early February. Unfortunately, the login attempt produced the following message: "Your coverage ended Dec 31, 2011" ---- The 2011 explanation notice was surprising given that my employer had a contract with Express Scripts through December 31, 2014 ---- Strike 1.

The first incident involved my Peripheral Neuropathy that I got as a result of chemotherapy during treatment for cancer. Because the treatment also damaged my kidneys, and because the nature of my cancer required a blood stem-cell transplant, I also have lower than average blood counts as a result of only partial marrow cellularity recovery. To treat the debilitating neuropathy, my oncologist prescribed **, but my Express Scripts refused to cover it in favor of the less expensive **. My doctor did not prescribe ** because it has been shown to be less effective than **. It can be harder on the kidneys, and it is known to negatively affect blood counts.

I bought focalin from these guys in 2012 when there was the big ADHD med debacle. It was part of my insurance at the time and they sent 90 days worth at a time so I was all over it. After 5 calls to me saying a lot of different things, like my doctor needed to verify the diagnosis etc, to "we're waiting on the rx" and when I was told it would show up, it was 1.5 weeks late and I ended up knowing it was there because I heard it get thrown at my door. Last time I did that.

Express Scripts is the worst company I have ever had the horrible displeasure of dealing with. Since my cancer surgery in July 2013 this sorry and pathetic crew of pathological liars has messed up every single refill of medication. I have gone weeks without daily medication. They repeatedly tell lie, after lie, after lie about orders that were "shipped" which of course never arrive. They provide you with tracking numbers for Fed Ex shipments which they make up because when checked the number does not exist. The latest comedy routine from these sad incompetents was a call at 8 am this morning for another phony shipment. I confirmed the number with phone rep twice. It was of course yet another lie because again the number did not exist. The CEO of this group of losers should be in jail. How many people have literally died due to their intentional mess ups and evasions of responsibility?

Every time I have to deal with express scripts, I end up terribly upset and with no resolution. Their customer service is non-existent. They are just awful. They don't communicate when they need information from you or your doctor until it's already past due. I work for an insurance company and a very simple thing we do is send forms and requests out proactively. It takes a minute and saves a lot of complaints.

I'm DISGUSTED with this company. They thrive off taking money from customers that are unable to afford to purchase at the pharmacy. I've since as we speak been without my meds for 6 days. How dare they just cut people off. Disgusted.

I take a combo of HRT therapy (estrogen & testosterone). These are two separate medications used in combination to control menopausal symptoms after a surgical event. Other therapies were initially tried and failed and as a result my physician decided this was a course of treatment that would produce to best results. Luckily enough when taken in combination and on a regular schedule, the resulting outcome was relief of symptoms including the reduction of stress related symptoms.

I have been out of my medication ** 1000mg twice per day FOR ONE WEEK! I've had to phone every day to track my prescription. I've been promised call back, expedited order, to no avail. I've been promised urgent delivery. One week later and I'm still fighting for my prescription to be dispensed. I have never dealt with such inadequacy in my life. I will be consulting with an attorney later today as all the work put into getting my health back on track went out the window with your staff’s incompetence!

First it took me over 5 minutes to get a real person. When I call I want someone that can help me - not a canned machine. I have tried for over month to get me medications with no luck. I have talked to three people. The Doctor has faxed the prescription in twice, and still no medication. When I called again just now they said no record and to go the local pharmacy (big co-pay which we have paid already). They said “You have to call doctor and have them fax or call it in.” I asked them to do it. They said they could only send a MSG that would take 24 hours to get to her, they her office has to look up MSG. I asked for someone that could help me, and wasn't given anyone. I know the people on the phone is limited.

Every time my doctor prescribes my blood pressure maintenance medicine **, Express scripts says they are out of stock. Most recently they told me I would have to wait until July, today is February 23. It would not be that bad except that my insurance company will not pay for the medication at a retail pharmacy. Express Scripts is the worst company I have ever had the displeasure of dealing with.

I COMPLETELY AGREE WITH DAN, JERICHO NY!!!! I have been on the phone ALL last week, and everyday this week with Express scripts and I have spoke with about 8 different supervisors, and got 8 different answers to why all of a sudden, out the blue, some of my scripts are being rejected. Medicine that I have took for 6-7 yrs, picking up with no problem.

I noticed on my statement from Railroad Retirement that there were deductions for payments to Part D Medicare. I learned that these deductions have covered my prescription plan with Express Scripts since June, 2012. They have held my money for almost three years. I had set up my payments through Wells Fargo Bank when the plan was under Medco. I was unaware of the coverage through Medicare. Express Scripts now owes me $1,200+. There has been an automatic payment to Express Scripts since June, 2012. They have never notified me, in any way, that this credit was accumulating. I've never received a statement from them in all this time. They said they don't send a 'bill' when there's a surplus in the account. I called their office and found that I just got the run-around. I have talked to the following people: Priscilla, Tiffany, Amanda, Ann, Nathan, Jackie, and Josh. Each of them has told me that it would take 30 days to get my money.

So angry with this outfit, that I can hardly type. I placed an order for six drugs for my Dad, who has dementia. The order was placed 2.5 weeks before he was to run out of meds. I spent nearly 25 hours on the phone (and on hold) with reps, supervisors, reps, reps. Not only could no one ever tell me why the drugs had not been shipped (the order was over $500, so I made a pre-pay, then someone said that they were filled and shipping, then they weren't, then they were in a pharmacy in NJ, but no one had a phone number or email for the pharmacy, then they were certain they were on their way, but they had no tracking info, then they never came, then we ran out of meds, then a supervisor placed "a short order" for the most urgent drugs, then the meds magically showed up, but Express Scripts still showed them as not shipped.) HUH?

Our local Target could not process the insurance claim for a one-time medication for our daughter. After the first call to ES we were told that our dental insurance was coming up as her pharmacy insurance, but they would fix it. Between my wife, the pharmacy, and myself, we called 8 more times to get the problem fixed. I asked for it in writing during my last call, something to the effect that they had in fact fixed the problem, but the "supervisor" informed me that they could not give anything writing. Horrendously disjointed operation, I have zero faith and confidence in their ability to do even the simplest administrative tasks and genuinely feel for those out there that count on these clowns for critical medication.

After finding out that my insurance would not cover my RA medication through Walgreens specialty pharmacy I was redirected to Accredo the express scripts specialty pharmacy. I called up to make sure there was no delay in delivery. I was told everything was all set and I would receive a call in a few days for delivery. This was January 4th. After a few days I called back as I never received a call. When I call I am told they needed the doctor to confirm the prescription. I was never told this in my earlier call. After finding out this I call my doctor immediately to ensure no more delay. The doctor provided a new prescription so I needed to wait for the delivery call. Again no call so I call back and find out they were confused because there were two prescriptions.

After sending me meds BEFORE I needed them, I called and asked that they no longer send me auto refills. 3 months later, I got another un ordered refill package, that was missing the only prescription that I was actually out of. I called them again, and I again asked them to stop sending me meds unless and until I actually ordered them. They said that they would note the account. They sent me a bill for my co payment, and I told them that I would pay it when I needed my next refill, to ensure that they didn't send me more unnecessary meds.

I received a letter from Express Scripts Medicare telling me that my payment for my Express Scripts Medicare had not been received for February. Now this had me hot under the collar for one reason and that I feel Express Scripts Medicare is overcharging for their coverage and Medicare is letting them screw the people over 65 years because like SS and Medicare just out to screw the people over 65 years.

I called last Sunday and informed rep that my auto delivery was missed. I also informed him I only had 4 days of medications left. It is now Sat of the next week and the super #** only could say is it is scheduled to ship on the next Monday - 8 days after letting them know they missed a shipment. They never offered to ship over night, all she would say is it is scheduled to ship on Monday. If this is what you call service, thank you but I will take my medications where they can be filled on time. Please think hard before you use this company!!!

I've been having numerous problems with running out of meds. My Dr was changed... but I'm in the same drs office. So now, my refills are being processed because of the dr change. I've tried and my drs office has tried to correct this with them. I'm still getting cancelled scripts on their end without them trying to contact me at all. Then they tell me... we can't get a hold of your dr... really? Not true. Someone is not doing their job. I never complain about stuff on the Internet but enough is enough. Tired of all the run around and running out of meds. I shouldn't be doing their job for them. Unacceptable!

To be fair and objective about this, I have to say that Express Scripts is the most incompetent company I have ever dealt with. The company is truly a disgrace. The company does not train their representatives properly (and, it seems, hardly at all). I spoke to three separate individuals employed by the company about a medication problem and all three gave me different answers and appeared either illiterate or unable to understand what they are doing. When I asked to speak to a supervisor, she apologized and assured me my problem was taken care of.

I've received calls almost every day for weeks asking for authorization to ship an injectable medication. Once I think the issue is resolved - another call. Long story short, between a claims manager, clinic, and this outfit, I've waited almost two months to get a medication that allows me to walk with decreased pain. This company has to be experienced to be believed. I certainly would not have believed such a business could operate in this fashion without being investigated. Just unbelievable!

As a pharmacy provider for Express Scripts we don't even break even with the reimbursements from this company. Walgreens and CVS refused to contract with them so their customers have flooded our small independent pharmacy. And you know those chain stores would not turn away business if there were profits involved. Many of these customers have been with us for so many years, we consider them our friends and so we have remained contracted with Express. We often make more money selling bottled water for 90 cents or breath mints than filling 3 prescriptions for a customer by way of Express.

I get my birth control and tramadol from ES. I recently saw my doctor, who renewed both of these prescriptions and faxed them. I received my birth control, but not the Tramadol. I called and was told that they never got the prescription for the Tramadol. Because it’s a narcotic, my doctor was reluctant to write a new prescription. I finally got ES to send a request form and got that filled. Now, I will need a new birth control pack in 4 days. (Keep in mind I've gotten a shipment already from this specific prescription). Now, they've contacted my doctor because they need a renewed prescription. I was told on the phone that they had no record of this prescription and I was just out of luck for getting my meds on time. No attempt to make this right. I'm not sure how my prescriptions keep magically disappearing like this but I'm fed up.

(This is the letter I sent which explains most everything) My oncology doctor tells me that this is a ongoing complaint from her patients. I ordered my medicine on January the 5th, and Accredo called my doctor for information on the 6th, because in turn, they checked with me about insurance so I give it sometime because it wasn't time to actually receive my **. So on the 4th of February, I call and see if it's ready to be shipped since I had placed my order almost a month ahead as their representative had told me to do, and states on my bottle to order after 01/05/2015. So, they have no record of my order and no clue why Accredo called my doctor. So I have to reorder it and as of today, still no **. Everyday, it's a new shipment date.This is cruel and undue punishment. The stress I feel is unforgivable.

Years ago I was with ES, but with RX's on the rise I thought they may have gotten better. Nay, they have not. Sounds like the same problems I experienced. Yes, the local pharmacy is more expensive but they are local. I have used CVS for the past 5 years and very pleased. CVS has to deal with Express Scripts to fill my Rx's, but if they do not get the fill they go to Tricare and complain. Basically for generic drugs Express Scripts is in bed with Teva pharmaceuticals in Israel. Teva is the largest supplier of generic drugs. Go CVS or Walgreen's.

I experienced the exact same problem as the other writer. I am a chronic pain patient. I take ms contin and msir for many many years and I am followed closely with my doctor. (I take them EXACTLY as directed) Obviously after many years my dose may be higher than most. I do want to point out that I've had express for many years without any problems with these meds. It's just recently that apparently they changed the rules and want to play your doctor. . Since the "new rules" I had to get an authorization from my doctor to take the amount I'm taking. No problem. Went to the pharmacy to fill my script ON the day it was due and they said I could only get a 20 day supply. Oh great. Because I had no choice I took the meds.

Hands down. The worst company to deal with! Received a bill yesterday for a prescription from January 2014. I have prescription assistance and have had for several years. For whatever reason they claim my script was submitted and denied. I've spent an hour on hold with them only to have them tell me to contact the prescription assistance program who tells me everything is still the same and they don't know why it would have been denied. I called Express Scripts back. Another long hold time only to have them tell me they will resubmit the claim. I have no doubt I will be having the same conversation with them again. They keep stating it is not their fault. it seems every month I have some sort of issue with them. They do not care about their customers at all. I never had any issues with my local Walgreens pharmacy. I HATE DEALING WITH THIS COMPANY!!!

Age 17 I was hit by an 80.000 truck while operating a motorcycle. I think it's safe to say I screwed up my knee. After a couple of operations I was up and moving but with quite a bit of discomfort. A number of specialists I spoke to over time said that as I age the injured knee will possibly cause issues, and of course they were right. Starting around 2004 I broke my ankle not knowing it was. After two plus years I started having problems walking all together. My left knee began to develop a severe case of arthritis. I began seeking specialists that would be able to help me with answers and coping with the pain in the knee and ankle which also formed arthritis. I went to more specialist doctors than I could count. I had 14 operations as years went by, 10 of which where in a 7 year period. Nothing worked to end the horrible pain I had in the knee and ankle. I was finally placed on medication that helped cope with the pain.

My daughter takes ** (has for years) and I have to send the written original script to Express Scripts for refill. So we took our daughter to the Dr. who wrote the script and then I mailed it to them and waited. (Like I have several times before with Anthem and Express Scripts) So after 3 weeks, I receive a notice that they cannot refill the script. When calling them, I was told (Kathleen and Brittany - Customer Service Reps - if you can call them that) that at the time they received the script from us that Anthem no longer covered that drug so they sent our script back.

As of January 4th 2015 I went to fill my monthly script of ** 60mgs. Express Scripts declined the medication saying it was "too soon to fill". At that point my pharmacy team at rite aid called them to go over why it was denied because it was due that day. They advised my pharmacist that it was a computer error on their end and to try in 24-48 hrs. The pharmacist advised them I needed medication, cannot go without due to being a narcotic that I have been on for yrs. They advised pharmacist to tell me to pay cash!!! $500 yeah ok!!! I called and advised not happy very upset they said after a hour on hold that should go through within minutes, nope!!! On the 5th they told me could take until 2/11/15??? My pharmacist advised that my cholesterol medication **, **also was declined. They are not helping me. How do I get my medications!!

Every refill I have to call to and complain about my prescriptions not being filled and processed in a timely fashion. These are breathing medications that I cannot do without and the representation at Express Scripts seems to be patronizing and they do not really seem to care whether you receive your medications or not. Their response always seems to be "they cannot figure out why the medications have not shipped, there is no way they can check, and there is nothing they can do for you. Perhaps you should go to your physician to get an emergency short supply." "But you're only allowed to do that a couple of times per year." (Unfortunately, you cannot get a short supply on a rescue inhaler.) If a person is in respiratory distress they could die, and Express Scripts doesn't seem to care at all.

I have had to deal with this company for 3 years. Never, not once, have they gotten an order correct (with over 20 orders). I now use Walgreens without any problems. Their management should be in jail.

When Express Scripts failed to get my heart doctor to renew one of my prescriptions, they emailed me to contact my doctor. I did, and found he had relocated out of state. I went to my primary doctor and she submitted to Express Scripts a prescription. In the meantime, another doctor in the same office as my previous heart doctor found the request (two months after the fact) and authorized the refill, even though I had never been his patient. One prescription was filled 12/9/14. The other was filled 12/15/14.

Several days later, I checked the status of the prescription by phone and was told it was shipping. About a week ago, I created a web account with them to check on the status and it said it was shipping Friday, Feb 27. When I checked today (Feb 2) I found that it had been cancelled. I finally got customer service on the phone and she was of no help.

On 1-29-15 Express Scripts left a voice mail on my answering machine stating "If you do not call us by 1-31-15 we cannot fill your prescription due to the billing fee being higher than we are authorized to bill. If you do not call by 1-31-15 your order will not be fulfilled.” I called and after finding that the order actually cost nearly double the original quoted price, I said to cancel it in total. At that point I was told that the order could not be stopped as it was too far along. I stated simply that I do not and will not authorize the order or the billing at which point they continued to state that it could not be cancelled. It is now 2-02-15 and I am still trying to make sure that the order was cancelled and my credit card restored to its previous balance. In my one and only and last time ever dealing with Express Script, I have found them to be fraudulent in their statements, procedures and that their representatives are rude and very uncooperative.

After receiving an authorization from my insurance company (Health Net) for orthovisc injections in my knees, I received a bill from Accredo for $1,110. I have NEVER been billed for a procedure that was pre-approved by my insurance company before. I was not told before hand that these injections would cost anything above my routine copay amount for physician visit. What is my recourse? I am by the way, very happy with the physician who administered these injections, even though the injections themselves brought me no relief.

I moved 6 months ago and had all of my mail forwarded to my new address. I had switched doctors as well due to moving and did not put in any refills since moving. 5 months after moving I receive a statement saying I owe $43 for medication, however I never received this medication. I checked with the post office they had nothing held. I call to inform them, they say they will be sending the medication to me again to my now updated address. Few weeks later, no medication and I receive another statement saying that I'm 90 days overdue and they are charging me $86!!!

I think we should start a support group for those who have been screwed by Express Scripts! They just sent us three medications of which we did not order, nor can we afford. Yet, there is nothing we can do to stop it, and if we refuse it are still required to pay. Each and every time we have a bad experience with them. Yet our local pharmacy is one of the best I have ever done business with.

I have been receiving scripts via retiree coverage previously through Eckerd, then Medco and now Express Scripts. All continuously as one company purchases the other or gets the contract with previous employer. I have never had issues with reading the script bottle for the script number, date sent, date expired, Dr. writing script, special directions for use, etc. as printing was large enough to read. Since spring of 2014, I have been receiving scripts that are printed so tiny, that I need to use a magnifying glass to read them!

Orders incorrect. Prescriptions deleted from system. No way to review dosage before billing and shipment. Will only bill for up to $100, if you have no credit card, or not enough credit limit and your meds are more than $100 then you are screwed. There is no way to undo the order and redo it in < $100 pieces.

I'm sorry but I have an important question, how is company is allowed in the market? They have no whatsoever idea about the risk they put in patients safety and life. I ran out of my medications, called them 6 times and each time it took more than 45 minutes just trying to explain the importance to get my meds. They lies by saying we sent paper for your doctor. My doctor's office confirmed more than once that they never get a request from them, stating that I am not the only case who suffer with this company. Their customer service are rude, negligent, and liars. I have no idea how they ran away with all of this violations.

I never got my medication and the tracking information only said "delivered," which obviously it wasn't. I called and customer service was not helpful. They just repeated to me what I read online. Finally someone there figured out that my medication was passed off the USPS to deliver. I had no notice of attempted delivery or anything and they could not tell me where my package was. I talked to a supervisor and they basically said they passed it on to USPS so it's not their problem. If I wanted more medication, I'd have to pay for it out of pocket because my insurance already paid for 3 months worth that was lost someplace.

** 354ml Rx #: **. My wife is having a Colonoscopy. A ** was ordered and in accordance with Express Scripts (ES) guidelines along with some other meds. The kit never arrived in time from ES for the procedure to occur. The other meds all arrived within a few days, but the kit the most important did not arrive in time. ES's website claimed it was shipped and received on three different occasions. Now they also put on a worry free list with 90 day supply. Can You Believe This? I went through 3 different people to try and get this corrected, supposedly each of the others supervisors. This is just one of many issues I have had over the years. I am fed up and someone needs to start reprimands of significant disciplines against this company. The number of letters on this site alone should warrant justification. The other issues I am having are current and ongoing, in which information will be given as needed.

Express scripts fraud-charged the wrong bankcard on 1/15. Order was placed 1/14 with using my credit card. The next morning the money is missing from my bank account. Causing my mortgage to be late and I incurred fees from that. Order ship date is now 16 days more late! Their customer service is terrible and not a single person knows what they are talking about. I'M trying to opt-out of their services and two people told me to fax in my intent to opt out and that my request would be processed.

STAY AWAY - DO NOT USE Better to pay a bit more and go to a pharmacy. I just had my third experience of not getting my refills due to Express Scripts making mistakes due to incompetence, not caring, or process problems because its systems are poor. And it does nothing to rectify the situation when a problem does occur.

A few months ago, I didn't receive my $180 drugs because they were delivered to the wrong address. All Express Scripts guarantees is that your drugs get "delivered", but not necessarily to the correct address. There are no refunds, and while they said they would send me a duplicate prescription, they would charge me the full price again. I couldn't afford that, so I went 90 days without my prescription. A few weeks ago, I got my neighbor's drugs! This is all because I live in a bad neighborhood and the post office / mail carriers here are terrible and it's been that way for years.

My husband's employer just recently switched from Blue Cross to this horrific prescription company. Nothing but problems. They lie, they refuse to honor our co-pay which is written in a legally binding contract with the employer; which is fraud. I refuse to pay their grossly inflated charges for my medication. They're extortionists. I'm seriously thinking of starting a class action lawsuit against Express Scripts.

I prefer to purchase my medications at a local participating pharmacy. However, it appears that Express Scripts does not honor this participation for all medications. Recently, I received a letter regarding my Levothyroxine Sodium prescription from Express Scripts that states I will pay this medications entire cost if I do not use their home delivery service. It further states that I have an important decision to make about this and certain other maintenance medications, such as those used to treat high blood pressure or high cholesterol.

I have been trying to get a renewal for the medicine I have been taking for my blood pressure for about 10 years from Scripts. Scripts now say they will not give it to me... My doctor has to send in a special request which he has at least three or four times. Each time it is denied... They say they did not give the right information. I have gave him again, in writing so there is no mistake all the information ES required and the phone number he should call. He calls in the telephone number I had been given and it is again denied.

Have been forced to deal with this vile company for yrs. It's always something with them. Canceling prescriptions on the day my Drs. fax them in forcing me to re-contact my Drs. to redo what they've already done. Always waiting, waiting, and waiting by the mailbox for meds I need to sustain life. Heart meds, meds for multiple sclerosis etc. Express Scripts service is so bad that I regularly have to take only 1/2 or less of the dose needed because I know the medicine will not get here on time. This is unacceptable and life threatening. So now I'm waiting for a script that was ordered on 1/14/15, wasn't processed until 1/19/15 and according to tracking info has been sitting in Mishawaka, IN for the last 3 days! I'm so sick and tired of having to deal with a derelict corporation that doesn't give a flip about their customers opinion of them. Why should they? They have us by the cojones so we are nothing but a profitable joke to the CEOs.

Same concerns as everyone else. Cannot get an authorization on my medicine after 10 days. Went off on Medco and they called the police for a welfare check!!! Really... Script still not authorized.

Their service is terrible! (sounds like that is the majority of opinions) We sent in prescriptions December 20th for maintenance drugs. They were also told not to release them until we requested due to it costing $540 (and we had enough for a few weeks). We inquired about splitting the cost up into payments and they said we could do that. We contacted them 2 weeks ago to release the meds and set up the monthly payments, they said they would process them. When we called a week ago to find out when we should expect them, they said they did not know what we were talking about and that we had the meds on a hold.

Express Scripts is a horrible company. Let me start off by saying that we order prescriptions for my 10 year old son. He has had T1D since he was three. WE place the same orders all the time. None of his medical supplies have ever changed! It is extremely cheaper to go through mail order but I can say every three months when its time to order, I end up on the phone for hours trying to get the prescriptions right. There have been several times where mistakes were made and the wrong orders were sent out.

I have been unsuccessful at getting a permanent fix to a billing issue with Express Scripts' extended payment program. I have been trying to fix this since June of 2014 & it's now January of 2015. Every time I call I get a different representative who tries to tell me the same thing, "You have a balance on the account." That isn't the problem. Once I tell them the story they read through the notes & tell me there's an open ticket & it will be worked on in 48 hours. Really?!? The most recent ticket was opened a week ago & it's still not fixed. They ask me questions that I've already answered & their responses sound like all they want to do is to get me off the phone. I'm so frustrated, but we must use the Mail Order service or we are charged more.

Earlier this month, I moved all my prescriptions to Express-Scripts mail-order. My prescriptions were all due for refill and mailing on January 15th. When neither my Byetta or Humulin (both insulin products) were delivered, I checked the webpage, and found they'd been rescheduled, without any notification, to January 22nd. I called to complain, and, on the 20th, I was promised both would be sent to me by overnight express. January 21st, I checked the webpage again, and found that rather than sending the medications, my shipment date had been changed again--this time to January 23rd! Which would mean they wouldn't arrive until Monday, the 26th!

Since my former employer (I'm now retired) requires me to use the Express Scripts mail order pharmacy, they save money and I have to deal with all the frustration and time wasted making numerous phone calls to my doctor's office, reading the very upsetting ES emails, and demanding to speak to ES supervisors and pharmacists. In prior years using ES, most of my prescriptions were filled within a couple weeks and received in my mailbox by USPS. But around 2013, I started being denied medications for lack of a prior authorization or an invalid electronic signature. The interesting point is that I have been taking the majority of my medications for about the past five years. This shows a regular pattern of consistency and continuity of medicine to treat me for permanent long-term illnesses (such as acid reflux, restless legs syndrome, chronic pain from arthritis, herniated discs, and spinal stenosis). In short, I suffer from chronic illnesses and must take specific medications on a regular basis. The job of ES is to facilitate the medication process and not to be hindering it.

It is a constant struggle with this company to get your medicines, and each time that you call and get a different operator, they seem clueless about your concern and you get conflicting information. It does no good as well to ask to speak to a supervisor because they also give you the wrong answers and in their position don't even listen to what you have to say - their mind and response is made up before they even get on the line with you.

I have no choice other than Express Scripts to receive medications. I am prescribed 3 generic medications. There is always some problem, according to Express Scripts, as to why they are unable to refill the prescriptions. This results in me going without the medications on a routine basis. This company always places the blame on my primary care physician, stating he does not respond to their faxes for a refill. I have been seeing this physician for almost 20 years and know this is a lie.

First, I hope Glenda of Poulsbo, WA reads this. I have had reactions to both ** and ** resulting in labored respiration, high pulse rate and high blood pressure. It takes about 6-8 weeks to get blood pressure back to normal. Everyone is different, but I think you should consult your doctor about a possible drug reaction.

I have several meds from Express Scripts. I have been using all of these meds for a while. I noticed the last batch that all of a sudden my gerd has come back (I use ** 40 mg 2 times a day) and that I also have started having heart palpitations (I'm also on thyroid meds and blood pressure med). I think it is too much of a coincidence that all of a sudden I have all of these symptoms when a new batch of medicine arrived. Do they get their meds from the U.S? Because I pay a fortune for these meds.

First off, I feel that being FORCED to use a mail-order prescription service should be illegal. If anyone reading this has initiated a petition or some other way to make this illegal, please let me know how to support the cause. I'm also interested in participating in a class action lawsuit. I've been a victim of virtually every Express Scripts scam people are complaining about, including: 1) Mailing prescriptions I don't need without me initiating an order (including one prescription that costs $200 a pop; 2) Randomly requiring pre-authorization for a medication I've received for years; 3) Blatantly lying and saying someone at my doctor's office authorized for them to send me a generic instead of dispensing a prescription brand as written (I know everyone at the doctor's office and they would never, ever, EVER do that); 4) Sending the wrong generic anyway; 5) Putting medications on auto-renew when I don't need them to and didn't authorize them too; 6) Refusing to keep prescriptions on file.

BEWARE! I've used Express Scripts for many years with some issues, but NEVER the one that just occurred. My doctor faxed a renewal prescription to ES, and prescribed that the medicine be filled as BRAND only as I have had allergic reactions to several generic drugs. Even though BRAND ONLY is clearly printed on my records as well as on the prescription, I received two meds in the generic form. I also received a letter informing me that Express Scripts had contacted my doctor asking that the prescriptions be changed to the generic form. Usually when this happens, no one from ES actually speaks to the Doctor. An assistant or secretary working in the doctor's office usually takes these kinds of calls.

At the ripe age of 55, I've dealt with a lot of companies, but never have I dealt with one worse than Express Scripts. There is almost nothing they can get right. Customer service, on a scale of 1-100 is -1000. At one point, I had to call the CEO's office to get them to send me medication I hadn't received. Thank goodness we've changed prescription drug companies and have washed our hands of them forever. Bless the poor souls who are still ensnared.

First I want to say, this company treats "customers" as though we were ordering hammers and nails from a hardware store. This is NOT a patient-oriented company and it's sad that they seem to be the only game in town. I am starting a protest at my company to demand CHOICE in the Mail-Order Company we use. Express Scripts arbitrarily decided that a prescription THEY have filled for me in the past, numerous times, SUDDENLY needed Prior Authorization!! Even the rep said, that was odd. Then my dr.'s office sent the required documentation and Express Scripts said they did not get it, therefore, I was S-O-L until I can reach my dr. 5 Days from now. I practically begged them to just authorize 1 refill until the paper work can be sorted out and they said NO! So, even though I selected the highest, most expensive option at my job for insurance, I STILL have to come out of pocket and pay $165 for a prescription that should cost me $25. Express Scripts Logo should be... "we got your money, now get lost."

As part of my Medicare Supplemental plan, my former employer required I use an online pharmacy. As a new enrollee, I proactively registered three prescriptions with Express Scripts for future use. To my surprise, even though their program documentation indicates special action must be taken to get auto-refills, the entire lot was shipped to me at a cost of $465.00. I called the company as soon as I saw the ship notice and asked they rescind the action based on tracking information. It is a one way process. Once the order is released, too bad. No delivery refusal or returns possible. Now I have three times the amount of meds I do not need and will not use.

Express Scripts had been providing me with a 90-day prescription for $80 for the last year. They recently filled this as a 30 prescription, with 2 refills, charging me $80 for all 3 orders. When I inquired, they said they received the order as one 30-day script, with 2 refills, which allows them to charge $80 each time. However, my Dr. provided me with his order showing it as "Dispense 90, 0 refills." Express Scripts refuses to provide its alleged order showing this as a 30-day with 2 refills.

I had looked up this company and its complaints. I did not like what I saw. My medications are important to take every day or I cannot function. Blue Cross Blue Shield is requiring us to use this specific company and we cannot use our own pharmacy. I called the company and said I looked up the concerns on this company and would be paying myself at the pharmacy I use in town. The guy I was talking to hung up on me before I could tell them to stop calling me. After that experience and seeing the stocks are dropping fast I'm done and I am lucky my generic meds only cost 11.00. Also at our next meeting to change health plans at work, I will be dropping Blue cross.

I have had to deal with express scripts since 2010 for a work related injury. State Compensation Insurance Fund forces their injured workers to use this system. They have interfered with getting medication at my local pharmacy many times. They have outright said they will not contact the adjuster for certain medications, which is a violation of the Utilization Review laws put in place in California. I have also attempted to use the mail order system they offer, and never received any of the 8 medications, which I placed orders for. I placed the orders Dec 22nd and it is Jan 13th and they said they haven't even contacted the adjuster. They even said they don't have half the medications in stock. I would have thought they would have ordered them when I placed the order, but no they wait until the last minute.

I hate that the insurance company is forcing us to use them. It's unfair we pay for ins. and should get to choose who we use. With that said Express Scripts is a constant screw up - I never get my medicine when I'm suppose to and it is always a hassle calling them then calling the Dr. who they always blame it on. I find myself not using them if there is any way I can just pay for the medicine we need at my local Walmart. Which is exactly what they want to happen I'm sure. I will contact everyone I can contact to complain and maybe if everyone would, something would be done!

I contacted Express Scripts to refill my Rx when it was running low. The initial person I spoke with over the phone sounded awful. She really should not have had a phone job because I could barely understand her. After several week I didn't receive my rx so I called back and spoke with someone else. She said she could process the information but had no notes of my last call. Apparently it wasn't ordered? She said she'd take care of it and it would take 3-5 business days. The next day, a Sunday, I get an email from Express Scripts that they can't process my order because the order occurred too soon after my last refill. I NEVER received anything. So it sounds like the first person may have put in the system that she sent me something then didn't and then the second person had no notes on this and then didn't bother to tell me there was an issue. Now I have to call and waste more time on the phone with their awful customer service representatives. I need my birth control pills. I Miss being able to go to a pharmacy. Express Scripts is awful.

This is the second time my medications have been sent late. Their help center is anything but helpful. I cannot go without medication for days, let alone weeks! Webpage is hard to navigate. No reasons given for delays. My eight-year-old grandson could do a better job. As I told them about the missing medication, I could drive the 2,000 miles to pick up the medication in the time it takes them to send it... Never again will I use them.

There is no EXPRESS with this company. I have dealt with many companies in my lifetime and I have never experience such terrible results in with dealing with Express Script. If you ever have to use this company allow yourself at least 1/2 hour each time you contact them. I have been on the phone 47 minutes and thought I had everything resolved. 3 days later I received a call from them stating my prescription has been delayed due to the same issue I resolved 3 days ago. I had to call them again and go through the same waiting period and say the same thing I went through 3 days ago. I have to go through this every month I try getting my prescription shipped, I don't understand how and why this can continue, as everyone can see I am not the only one having issues with this company. IF YOU EVER HAVE TO USE THIS Company, GOOD LUCK. Their NAME SHOULD BE ‘SCRIPTS SHIPPED WHEN WE WANT’.

Gino ** operator # **, Haiden Operator # **, Mike Operator # **. I have spoken with a lot more of these operators but I didn't get all their numbers. I still have not received my medicine and it is now going on week 3. This is a weekly medicine and I even offered to pay cash for it if they simply transfer to my local Pharmacy. They said it cannot be done because it's their policy and NOT the law.

Doctor prescribed prescription for ** medicine on 11/24/2014. Doctor faxed prescription to Express Scripts same day. Two weeks later, after not receiving medicine, I checked Express Scripts website. Express Scripts CANCELLED the prescription because they say doctor did not call for approval before submitting prescription request. I was NOT informed prescription was cancelled!

New insurance called mid December to change over ID numbers, info and reorder 2 prescriptions. Spent 40 minutes at least doing it and was cheerily assured, "7-10 days you'll receive your meds"!!! Call and call and call and no meds. I figure it's Christmas time maybe they are delayed. After New Years call and they have my new numbers but no evidence of a prescription order. Go through the whole stupid order again, this time the woman assures me "3-5 days" since I am now out of meds but I have to pay before they ship as they are over 200 dollars. Now I have no meds and am over a barrel because they would be astronomical in the pharmacy. Reorder....wait 3 days and call to see if they have been shipped - NO ORDER AGAIN. Operator tells me they never got payment approval FROM ME?!?! I gave them approval last time I called??? She again orders 2 meds for me and tells me there are no rush orders only "7-10 days" which means it will ship next Thursday at the soonest (if it even ships) and I still have no meds. Will never use this company again.

There have been several times that I remain without some meds for long periods (months) of time because of Express Scripts saying they haven't received information from my physician and every time I call my physician, they have time and dates ready of when information was sent to them. I have to make numerous calls before it is finally handled. Then it takes sometimes 2 weeks for meds to come. I get the government wants us to go to them for our meds but the system is not working as efficiently as it was when I used my local CVS pharmacy.

I paid for my insulin on November 3, 2014, it was shipped November 10, 2014. They said after I called, that I didn't pay for an order from August. The CSR's story kept changing. I pulled up the website and it showed a zero balance, yet they want me to pay $100.00. Why is this place so incompetent?

Express Scripts promised my anti-rejection drugs in an e-mail dated November 16th, to arrive December 6th 2014. On Dec 19th, 2014 they said they are having trouble sourcing the generic medicine **. There were five other meds that also never shipped for no apparent reason.

My husband takes several medications to prevent severe spasms and express scripts will not send them as prescribed by his doctor. I have called every 3 months and explained the meds must be here on time. On Dec 16 they received a Rx for a higher dose, it was supposedly approved by them on Dec 27 and now I am being told it will not be sent till jan. 8. If I get a week Rx from a local drug store it will delay the shipment longer. I believe this is negligent and can harm my husband.

Express Scripts is absolutely terrible. They have screwed up my medication order COUNTLESS times. By "screwed up" I mean mix up my order with my twin sister and send it to her (I'm still confused on how that continues to happen because we don't live in the same state). I can understand the mistake happening once and it being corrected but it has happened four times, which has been every time I call to refill my order. I'm not understanding if someone made a mistake a while back and now everyone is confused or if the workers are just extremely careless with the small details. Either way this is a HUGE mistake that should have never happened. I'm so pissed about this whole thing because each time myself or my twin sister call in to place our refill order they still mix it up (even when I cover all my bases and talk to supervisors and managers) and we end up getting our medication 2-4 weeks LATE. At this point I'm totally fed up with express scripts. I'd rather pay the extra money to get my medication filled at a pharmacy than to deal with these fools. Bottom line, if you don't have to deal with express scripts DON'T. It's a hassle more than anything.

I have been through hell trying to get a medication filled so I may go on vacation. Each time my pharmacy calls, my meds are denied. This is despite having contacted Express Scripts myself, my doctor and the pharmacy. Express Scripts even contacted my pharmacy and told the pharmacist it was approved. When he called it was denied again. I have spent hours on the phone trying to have this problem corrected with no luck. I hate Express Scripts and I wish OPERA would find another prescription company to use.

I have been using E.S. for a few years and have logged more hours on the telephone than my scripts could possibly pay for. I have constant lapses in delivery and poor customer service. The incidents are numerous but here is an example: I have been taking the sleep aid ** for about ten years. A prior authorization is required to receive 90 pills for 90 days (plan only pays for 60, it is up to me to decide which 30 days I don't want to sleep). Prior authorization from physician is required to receive 90 pills for a ninety day period. I have been doing this for years. I keep the date(s) in my calendar to notify the physician prior authorization is needed.

My experience with Express Scripts was anything but good. Here in 2014, our insurance had a $2,500 deductible and prescription drugs counted toward the deductible. Our insurance company was Cigna. We had the insurance this way for a couple years. My wife is on some expensive medicines and my kids had a couple drugs that were a little pricey too.

This company jerks me around every month to get my medications refilled. Instead of receiving the medications every 30 days, they make me wait 31 or 32 days, depending on holidays. First they say once every rolling 30 days, then every calendar month, and then back again. I picked up my last dose on 12/1/14 and they refused to fill the medication on 12/31 (the 31st day), requiring me to wait until the first (which is a holiday of course). It has been this way for over a year.

I have had numerous problems with Express Scripts. Usually the medicine taking a long time to arrive. This last time I received 1 script, but not the other 4. I called and finally they said they would overnight it. Nope. It didn't come then they said it still had to get another approval, but never told me that. I would still be waiting for the meds to arrive. This is a terrible company to deal with. One hand doesn't know what the other is doing. We are going to look into the local pharmacies to see what kind of payments they have. It's unfortunate that the payments are lower at Express Scripts. I would have dropped them a long time ago.

Every 3 months it's the same grief. We are told that they have not been paid, and that money is owed on the account. The account is placed on a hold, and my child's medication won't arrive until we take the account out of delinquency. The problem is, we don't owe money whatsoever. It's an ongoing theme and no matter who I talk to, or who promises me that we will no longer have issues, we continue to have the worst experience by far, from a so called company. I have to take a day off my work schedule to block out LITERALLY 4-6 HOURS to deal with Accredo/Express Scripts. This last episode was no different, yet instead of feeling that we may have reached a resolve, I realized that as long as we have to use this asinine company, the issue will never cease.

The Dr. called in three prescriptions to the pharmacy for my daughter who has Bronchitis. While we were waiting on the Pharmacy to fill the prescriptions, we were notified that the Prescription plan was not accepted at the Pharmacy (that we have used regularly). The Pharmacy transferred the prescription to another local Pharmacy, and we were told that they were getting the same message from Express Script. I then called the number listed on the back of the card and after a few minutes, I was able to talk to a Customer Service Rep. who informed me that there were issues with the system and it would not be up until the first of the year.

I requested a refill for a medication prescribed by my doctor. After 3 weeks of numerous automated messages, including requesting that my doctor send in a new script (which she did), they wanted some nebulous "verification from my doctor" that required her to call a number, wait on hold, to "verify that she was the prescriber", they still have not filled the prescription. I am able bodied and health-system savvy, so I can't imagine what this service would be like for the disabled or seniors. I asked my doctor to send in the script (1 month supply) to my local pharmacy instead, which is more expensive for me and my health insurance company, but this was completed without mishap.

How can this God-awful company stay in business with a website that is consistently not working. A few years back the website was perfect, enabling me to order or refill online in a matter of minutes. Someone really needs to shut them down or take them over... not worth my time to do business with them but I don't have a choice. :(

Reading everyone else's reviews sounds so much like my experience with Medco and Accredo. I have been trying to get my husband's injection medications for weeks. First they don't have the prior authorization. Dr.'s office has to call it in. Then I called Medco, have the prior authorization but no prescription? I asked, "How can the Dr.'s office call in for prior authorization and get an approval but there would be no prescription?" Got another number for the Dr.'s office to call in the prescription. I called Medco and was transferred to Accredo since it is a specialty med. I spoke to Accredo, there is no prescription called in, I told them there was. I gave up after spending half the day on the phone with Medco and Accredo with no results.

Again I am writing a review for this horrible, despicable, incompetent company. Called in for a refill on my daughter's medication on November 13, 2014. Called today to find out where the medication is (as it ALWAYS takes 30-45 days to fill a prescription). Customer service (and I use that term loosely) informed me that they could not fill the prescription. When I asked why not, I was shuffled off to a "supervisor" who then shuffled me off to a "pharmacist" who promptly disconnected me. I asked why I was never contacted to inform me that there was a potential problem with the prescription and I was told that they (automated) called me on November 15, 2014. Nope... never received a call. Now they are telling me that the doctor responded stating that he has never prescribed this medication for my daughter... REALLY?!?! I had them look at the previous prescription and they confirmed that it was from her doctor. This is when I was conveniently disconnected.

They are using two accounts in my name. i have told them over and over this other account is an 3 year old account that was only active 3 months. They continue to mix up my Rx and fill them at a higher co-pay under this fraudulent account. My Rx get archived - whatever that means. My RX for narcotics get LOST OR ARCHIVED, I never receive them. I've had to change doctors due to this. Prescriptions are never filled in a timely manner - takes between 18-30 days for them to PROCESS the order before it's mailed. However I received a letter from them telling me after so many mistakes they would expedite my Rx and do 2 day free shipping....NEVER HAPPENS.

Mail order never received. Spoke with them 2x and emailed them 5 times. They insisted it was delivered. Now they want to charge me another $50.00 for the 90-day supply, and I know also that I can get the same 90-day supply for a third the cost, but it wont allow me (Walmart, Costco). Also would not deliver another med to me before this happened b/c I owed $9.74 balance. It also takes about three-4 weeks to get any meds from them on their 90-day supply plan. So they are the worst I have ever dealt with.

We told them not to send because we had 9 months supply. They sent it anyway. I called to send back they said no. So I said we would not pay it. He said, “We have your credit card to get payment.” I told him we are on other line stopping payment. That was 12-18-2013. It is still on front porch to this day. They can go to you know where. Why are they not put out of business?

This is not my first complaint but this situation really got me. First of all I called to say I did not receive all of my medications after waiting over a week from the first package that I received to be told that it shipped and was delivered. WHY would I call if I had received the medication. It was not a narcotic and my time is worth more than making a phone call to be put on hold and talked to as though I am lying. Secondly every time my body adjust to one brand of generic medication, they change the medication to tablet or capsule or whatever and say that they don't have to send you what you had the last time if your physician does not put on the prescription that you are required to use a brand name. Well quite frankly it can be generic but it needs to be the same generic brand my system is used to. My body does not tolerate capsules well and I should not have to pay for something that I can't take. Oh by the way I was told I could get my refill at a cost of $15+. Well this will be the last order I want from this company. And with all the complaints I see on this website hopefully a lot more people should follow suit. I will surely be encouraging everyone I know...

Prior to sending a script in for a refill of a very expensive drug I was told that I could get an override to allow me to get two weeks of the drug locally to tide me over until my order arrived. Once my dr. sent the script in I spoke to a representative at Express Scripts who said that I could only get seven days of my meds locally. When I tried to have my local pharmacy fill the order, Blue Cross would not give the approval. I called Express Scripts four times and they assured me everything was set up properly in their system so I has my script transferred to another local pharmacy thinking that maybe the pharmacy was the problem.

Prior authorization was okay-ed this morning for my prescription for Lyrica, and when I called my local pharmacy to give them contact and case information, they told me that my prescription was ready to pick up. I am satisfied for now, but not ecstatic, because it has drained me of energy for over 10 days.

My husband and I have our Express Scripts account set up so that all of our prescriptions are automatically charged to our credit card. My husband noticed an amount due notice on online account for a prescription Express Scripts filled on September 9, 2013. He paid it online with his debit card. When the payment hadn't gone through several weeks later and he mentioned it to me, I wondered why it had not been charged through our automatic payment setup in the first place.

I have a certain number of pain meds I get every 3 months - hasn't changed for years. Come the end of the years, since I have met my deductible, they keep pushing back the date when my meds will be shipped. I was up on the 9th and it has changed 5 times to now Dec 26th. My body goes through withdrawal and I feel like crap and can't get out of bed. I have never abused my medication, I was due to run out on the 9th. I have sent letters, and all I get is go to your doctor and get an emergency supply. Well have you ever tried to get narcotics at a pharmacy, a short supply. They think you're a drug addict, and besides that I couldn't even get my doctor to do that as she works 2 days a week. I have never had one ounce of problems but since they bought Medco. Then I get 3 letters in the same day from Express Scripts, one says they charged me wrong, I owe 48.00 and the other dated the next day states I was over charged and they owe me a check of 82.00, included the check. I tell you I am beside myself, and it's Christmas.

My physician sent Express-Scripts a prescription for me (**) which I take in combination with another medication to control Restless Leg Syndrome on 12/2/14. I received an email from Express-Scripts on 12/4/14 stating they received the prescription & most ship in 2 to 3 days after processing. On 12/11/14 I contacted Express-scripts via their secure message center on their site asking for a status update. They responded saying it was pending clarification from my provider & it may speed the process if I contacted my physician to let them know they needed clarification. I spoke to my physician's office on 12/16/14 & they didn't know what type of clarification was needed but would resend the prescription to them. I reached out to Express-Scripts with concerns that I would run out of my medication before I received it from them. They said they authorized a prescription for 7 days, no more, for my provider to submit to a retail pharmacy. I contacted my provider & they called in prescription for short term to my local pharmacy. I checked with my pharmacy on 12/16/14 that evening & was told insurance would not authorize because I was obtaining the medication from a mail order pharmacy.

This is NOT my first complaint on here. It is in FACT my second! This Company has done nothing but give me grief! My son has a rare disorder and needs the same medication every day for the last 7 years. I'm forced to used them. Yet I'm still waiting on his meds that were sent in on DECEMBER 3rd 2014! I've spoken with several supervisors over the years which are of NO help! Today's Supervisor Jeff ID# ** because he didn't want to give me his full name, calmly repeated himself over and over again how he can't tell me why my sons meds are still sitting in pharmacy and that I can always get a partial prescription via the local Pharmacy. My argument is WHY? Why am I to leave work to take my son to the doctor after that is what I ALREADY did, Lose pay (single Mom) that I so very much need, pay more money at the pharmacy AFTER they have ALREADY charged my card on file for expedited shipment. WHICH I shouldn't be charged for since they haven't expedited a damn thing! I am actually physically sick over this company!

I have had to phone my Dr.'s office 4x to have them send my script information. What makes this even sadder is nobody gives a ** .

I am afraid my situation goes way beyond dealing with surly customer service people. My wife has lung cancer (although she never smoked) and the medicine she needed was a very new drug (**) and only available thru Accredo. This drug costs 3-4 thousand dollars per month, but thankfully, Boehringer-Ingelheim, the drugs maker, has a humanitarian program whereby they offer the drug for greatly reduced price to those of lower income. In my wife's case this was $75 per month. This is how the prescription was set up in January, with Boehringer-Ingelheim essentially paying for the drug minus $75 dollars from us.

To Start, I have not had any problems with Express Scripts prior to this incident. I have been taking triglyceride medicine for years. My Dr has been prescribing ** tablets. I have been getting three month's supplies. My prescription had to be renewed Sept 2014. My Dr issued a renewal script for the ** at Express Scripts request. Express Scripts filled the prescription with ** at a price of $307. I emailed my Dr and told him what had happened. He told me to not pay for it and send it back. I called CITY CARD and had them stop payment. I took the unopened package to the post office and they marked it "refused" and returned it to the sender.

Express Scripts is always behind, and incompetent. They do not ever pay their claims out on time, or correctly. This fight with them to pay their claims has been going on for over a year, and they keep losing claims. The claims supervisor says the claims were never received. Even though a different supervisor called me to read me the claims just to verify the information. They have gotten so far behind on my claims that I lost my car, and am thousands of dollars in debt because of bills they have not paid.

I take a medication that can't be stopped abruptly. For the past three weeks I've been trying to get a refill. Each time I call Express Scripts I speak first to a rep and then to his or her supervisor. Last week, I spent more than 30 minutes on the phone with first the rep and then the supervisor. I was told that my prescription would be filled that day (that's last Wednesday, Dec. 10) and that it would be sent priority mail and that I would get in the next day or "latest" Friday. Express Scripts even arranged for me to get a short term supply of the medication at no cost and they said they would give me a $25 discount off my next order. It's now Monday, December 15 and the prescription has yet to arrive. I just called ES and, guess what, my prescription hasn't gone out yet. If I had any alternatives I would never do business with Express Scripts. But they've got me over a barrel since my insurance will only cover prescriptions that they fill for me.

I have overnighted a few prescriptions as they were very important and detrimental to me being a functioning human being. So I went to USPS office and had them overnighted. So that was 10/9. They received 10/10, was signed out by an employee from their p.o. box which is an employee confirmed by a supervisor. They keep saying 24-48 hours max to put in system. Been 72 hours since delivery and 100 phone calls since and still nothing. They are emailing the employee that signed for the overnight package from their P.O box when I'm almost out of my medication and still have to work and do normal human like functions. I feel as if it doesn't show in their system and I go back to my doctor and tell him it’s not in their system even though it says signed for by their employee.

My insurance company is quitting ExpressScripts at the end of the year. My last shipment of a vital (and very expensive) medication was not shipped. I inquired as to why it didn't get shipped and they said it was a mistake and they would ship it immediately by express mail. It didn't arrive. I called today and was told that I was not covered. I have some of the best medical coverage available. I was given a supervisor who said she will try to work it out. We will see. Meanwhile I am up the old creek.

On November 26th I decided to try out Express Scripts since I was told they were cheaper than going to a regular pharmacy. I called and ordered all of my prescriptions. My doctor also faxed them the prescriptions for the 90 days worth of medication. I am BiPolar and rely heavily on my medication to keep me balanced. I am not allowed to miss even one dose. I started checking every day to see when these medications would be shipped. Every day the est shipping day changed and went further out. I called them as well every day and heard every excuse under the sun. 3 times I was promised they would expedite the order and yet still no medication.

I am thoroughly disgusted with the treatment I have received from your company. I was supposed to receive my medicine "**" a month ago. I spoke to two people at your facility, one on November 24th. Her name was Juanita and another person last week who told me it was not even requested, but it would be delivered to my daughter’s house in Virginia, where I'm staying for a month. Then a message was sent saying it wasn't coming. I have previously sent an email to your company about this issue. I am supposed to be on this medication all the time for psoriatic arthritis, a very painful condition, and psoriasis. This is no way to treat people. I was also told by Juanita that my medicines would be filled automatically. Well where are they? I am disgusted and will be changing back to my local pharmacy on my return to South Carolina. Sick people need their meds when they need them. I have been without mine now for over a month. Bad business indeed!

My Doctor sent a new prescription to express scripts in Nov. I had purchased my medication 3 times at my local Pharmacy, and had my Dr. send express scripts a new prescription for my medication, before I was due to run out. I called express scripts to fill my medication, and was told the first time, my Dr. did not send a prescription to them. I was in the office when it was faxed, correctly, I might add. Had my dr send another prescription in, and this time, they told me it couldn't be filled because the Dr. did not write any directions on the prescription. This was untrue. They then said they would fax my Dr. a request for my medication. As this was a Friday, my Dr didn't get the request until Monday. When I called customer service, I was told It would arrive by Thursday. I received a Robo call today, Wednesday, telling me they had just filled my prescription, and it would be another 5-9 days to receive. This medication should not be stopped abruptly, which is what express scripts allowed to happen.

Waiting over a month for blood pressure medication with weekly calls to Express Scripts and doctor office sending multiple prescriptions by e-scripting and faxing. Excuses range from doctor's office not putting dosage which office said there is no way not to include dosage because it is selected on a form that only allows dosage included. Also keep saying the medication is in the mail. Presently have tracking number for USPS but still no meds. This is UNACCEPTABLE!

I went to the Dr. 11/24/14 for blood pressure meds. They ordered that day - I got email from Medco/Express Scripts stating the date of the order. 12/2/14 email says they've shipped. 12/10/14, no status change in USPS.com tracking, still says they've been notified of the pending shipment. Medco says shipped 12/2/13 11:59 PM - call dr. to get 30-day supply locally. USPS says they have many pages of the same complaint. Meds in Allen Park (20 minutes by car) in some warehouse facility. They cannot find it there because of the size of the facility. USPS also said a man from Pontiac had the same situation 12/2/14 supposedly shipped, but USPS didn't get the package until 12/6/14. They said every year this happens. More so around now. It's now been 16 days & they can't get the meds just 20 minutes away. I have 2 more pills. Disgusted. Logged a complaint with BCBS. Sure nothing will get done.

I too have been getting the run around for an order I placed on 11/28/2014. As of today, (12) days later, I still have not received any prescriptions on this order and have had to request overrides for (2) medications with subsequent requests for emergency scripts from my doctor called into a local pharmacy. But today there was a major change for me after filing a formal complaint with my Medical Insurance Provider and informing them that I am researching my options regarding a possible legal action and/or filing a report with the FDA. (6) of my (9) prescriptions have allegedly been shipped today ......go figure. Suggest everyone still waiting for their orders to be filled to file a complaint with your Medical Insurance Provider (i.e., Blue Cross, Cigna, Aetna, Kaiser, etc.). Good Luck!

On Dec 3 I called Express Scripts to enroll. Our employer required that we call and make a choice on how we want to order prescriptions, between mail order or pick up at a local pharmacy. The man I spoke to on the phone quoted me a price for **, which I take. Ok, I signed up, it was easy. I made sure I told the representative that I wanted name brand, not generic. He noted it. I made sure everything was good to go and hung up. When I hung up, I immediately called the doctor, so they would know that I did not want generic. I also created an online account and upon logging in, I noticed that there was an order for **. I was please.

I have an unusual situation. My husband was let go from his job the 6th of November. I went straight away to my physician's office to get any scripts that need to be refilled before the end of the month while we still had coverage. E Scripts said they received the scripts November 24th and they were shipped out on the 1st of December. Today is the 10th of December, no prescriptions have arrived. Called CS and they told me there was no way to track the package. Called back again, talked with a CS manager Richard. He told me there was nothing he could do as I now no longer had coverage. One of the scripts is an anti seizure medication. He had no answers for me. His voice was as uncaring as a prerecorded message. They took my money out of my account when they shipped it but it has now been almost 2 weeks. I have tracked it down myself to Secaucus, NJ. Who knows when it will get here!!!! This is not like buying a pair of shoes over the internet. This is life or death medications people are waiting on. WOULD NOT RECOMMEND USING E SCRIPTS.

Placed my order for my prescriptions Nov. 25, 2014. Told they were filled Dec. 3rd. Money taken from my account. It's now Dec. 9th - no prescriptions. Phoned them and spent over 1 1/2 hours trying to find out what happened. Was told they were sent gen. delivery to the US post office (you're kidding)... now told that I would have to wait over 15 days more to say that they were lost. I needed one of them by Dec. 10th. Phoned and spoke to a supervisor and told I would need to now talk to my doctor and get another refill... lots of time... This is a bunch of BS. I will never use this company again... DO NOT USE THIS COMPANY! Call everyone you can to complain! Even my doctor will not recommend them. I am now calling one of the TV stations. This is ridiculous!

It took me 8 months to get a prescription. Each customer service rep gave me a different, INCORRECT way to get this prescription! Now I have been trying to get another prescription for over a month. Was told by 3 reps I needed prior authorization, which I had. They continued to tell me that was the problem and CANCELLED the order. I had to go back to my doctor for a new prescription. It has been on hold for over a week (in spite of the fact that I was told by a supervisor that he was expediting the order because of their mistakes!!!). Now I'm being told by customer service reps “They have no idea why I was ever told I didn't have prior authorization,” but continue to give me various excuses as to why my order has NOT shipped!!! Express Scripts is going to seriously harm or kill someone with this total lack of customer service!!

My employer switched to Express Scripts this November, so I dutifully switched my specialty medication prescription Accredo. After receiving verification on December 3rd that my insurance company had approved a medication I have been on for over 9 years, I was directed to contact Accredo to fill my prescription. When I called them, they couldn't find my account; after I supplied the reference number, the "healthcare advocate" (or whatever they are called) finally pulled up the file. I was subsequently told it would take 2-3, 5-7, or 5-10 days (depending on the person I spoke to) to process my order. When I asked why that time was necessary, I was told that they needed to get verification from my insurer that my medication was going to be covered.

I ordered refills November 28th for a common blood pressure medication. Here it is 10 days later and no delivery yet. WTF is a status of "pended" anyway... My USPS tracking number is ** which arrived at SECAUCUS, NJ 07094 on December 5, 2014, 2:53 am. Here it is December 8, 2014 at 8:30 PM and it hasn't arrived yet. I drove to Leesburg, VA this weekend in 4 hours. Why the hell can't express scripts/USPS get a small package filled and delivered in less than 350 miles in 10 days?

I called in a refill of an existing script on 10/26/14. Since that time I have received three shipping dates: (11/18, 11/26, 12/04) over the course of 6 phone calls. This morning I was given an emergency case # and was assured it would be shipped in 72 hours with expedited shipping at no charge. Their continual excuse in the pharmacy is overwhelmed and cannot catch up. So does that mean all scripts are 6 weeks behind in being filled? I have a hard time believing that.

Web site always under maintenance. Forget the internet or the phone with express slips. Yes they are good at giving you the slip. Changed over to walgreens.com. No problems if you call, very helpful, can order on the net no delay either way.

There is a big problem with this company. If you have a medication you NEED to take every day. You are running low on that medication. So you go to the doctor to get the prescription filled. And, you need a few days’ supply until the 90 day supply arrives, then problem pops up. The few days’ supply will cancel the 90 day supply. Then when you call them about the 90 day supply, they tell you "That is an old Rx you need to get a new prescription. We are contacting your doctor for approval." What?? The new Rx is on my screen. It was canceled. I ask “Why did you cancel the 90 day supply?” Then she says "Oh I see the problem. I can fix that for you. It will ship two days from now." So you check on-line the next day. Ok there it is! A new Rx. BUT it is not shipped. Days will go by. Now, you have to call your doctor have him write you another Rx for a few more days. So you have paid for the full price for the med for 28 days. But the 90 day supply is still not shipped.

I mailed two prescriptions to Express Scripts at the beginning of November 2014. I checked online that they received the prescription. They were supposed to be mailed November 14, then November 18, then November 24, then Dec. 4, then Dec. 8 and then Dec. 10. I made numerous phone calls asking why the delay and was told that the St. Louis, MO pharmacy was overwhelmed with orders. I asked to have the prescriptions transferred to my pharmacy. They told me to have my pharmacist call them. When he did, they said that they did not know anything about this transfer and hung up. When I called Express Scripts at the Pharmacy, they said they would transfer the prescriptions but my pharmacist had to call them. My pharmacist said he would not talk to them on my cell phone and their pharmacist should call him. I asked ES who is the Government regulatory authority that regulates them and was told that they don't know. Rather than posting on this site - can someone tell all of us who is the Federal Regulatory Authority that regulates ES? I have searched the Internet and cannot find the answer.

Unable to get this company to send much needed meds. Ordered the 2 mid-week of October...been without for 3 weeks now. Call weekly and they assume me all is well and meds are forthcoming. Seriously I'll and now forced to take several courses of action.

I ordered Accredo a few times from this place. Never get meds. Today 15 times, maybe more. Can't get a person at Accredo who can track my week-old order. I have now been working in this 4 and a half hours!!!! Got hung up on all 14 times. I now need to put myself in a hospital since I know my life support meds will never come. PLEASE YOU GUYS ARE THE WORST ever. Accredo sucks! Accredo sucks! Accredo sucks!

Two of my doctors told me they called in my prescriptions two weeks ago. When I called the company, they said they did not receive any prescriptions from my doctors. Really two of my doctors would lie to me? I do not think so. The lady that answered my call was cold-hearted. It is sad because they are prescriptions that I need badly.

As usual, called in my prescriptions for blood pressure and cholesterol on Nov 19, 2014 and received e-mail confirming the order. E-mail stated, that would be received within 7-10 days and would send another e-mail when shipped. On the 28th, called and asked when shipment might be expected as I had only five days of meds left. I was told that they would be shipped on the 5th of Dec, putting me out of meds. I asked for an emergency situation, and was told that they would put a request in for the same.

Since I started getting my meds from Express Scripts, people have been telling me I look like I am high. I feel like I am coming out of anesthesia and living in a fog. I have been on the same medications for years with no problems, until now.

This is the third time I have been sent the incorrect refill for the birth control tablets I take. While I appreciate the company trying to keep costs down by substituting generic drugs for label, I have had uncomfortable side effects each time I have taken a generic and it is in my record with them to NOT substitute this drug. The last time this happened I called the company and after getting no help from the customer service reps, who insisted I accept the generic form, I was transferred to a rather irritable pharmacist who eventually confirmed that it did state in my chart that I was not to be sent generics for this prescription. It frightens me to think how often this is happening to patients who do not catch the error and perhaps are experiencing problems due to the substituted drug. I think this shows how little attention is paid to patient records in the effort to process such a huge mass of prescriptions. How do they continue to get away with this?

I placed an online refill order on November 17 allowing more than enough time for the delivery of medicine before my current supply would run out. But thanks to their problems with the pharmacy my refill was sent to - I still haven't gotten my medicine and no one on the phone seems to care or can offer a viable solution. They can't promise a delivery date. My online account now shows estimated shipping date of 12/8 (it was 12/5 yesterday before I called and they placed an expedited request). The solution is to give me one free week of refills that I can pick up at a local pharmacy. The problem with that is I will have to have my doctor write the prescription first. Since I have not seen my doctor in the last 30 days then I must make an appointment and be seen first.

My husband has an account under worker's compensation and medical. We are constantly having to get the medical fills transformed from the worker's compensation account to the medical account. This then causes him to be without his meds. We are also always having to contact the doctor's office to have refills resubmitted because we are told they were not received. One prescription had been placed online three times which would have totaled about $900 but I called when I went online. Later I was told it would not have gone out all at once, however I was in a position where a three months' supply was sent out every month for three months. Thankfully it was an inexpensive medication. On the 5th or 6th month I received a call asking why I had not refilled the med and I advised I had enough for 9 months! My husband is scheduled to receive his meds that he is out of in approximately 8 days. It is one of his blood pressure meds.

Company insurance changed to Express Scripts. I have a compound pain creme that was formerly covered. Express Scripts- covered 2 refills after much back and forth and many lies. Then by the time the third refill came due- they decided to no longer cover this much needed creme. Just another way to make people pay high insurance rates and get no coverage on needed drugs. I do not see how Express Scripts is still in operation.

I only use Express Scripts because my wonderful insurance - Coventry Insurance in Utah through Aetna - requires using them. They must get a hell of a kickback from Aetna to shuffle paperwork and delaying filling of prescriptions - especially the ones that are critical like my wife's for organ rejection.

Ordering refills is a nightmare! God forbid you need to change your insurance or they need to call for a new script. They say they will call you back and they never do. If a new prescription has to be sent by your doctor it takes them 3 days to enter it into the computer and then you can call to request a refill so 4-6 days goes by before it's even mailed out to you! Absolutely ridiculous and painful considering it usually puts me past due for my injections.

For years set up with auto shipping and auto billing on credit card. March changed jobs - concerned about money, so called cancelled auto shipping and to make sure auto shipping would stop, I pulled the credit card. Next month med shipped with no phone verification. Prior to this shipping always received a courtesy call with a cancellation date. Called and complained. August got another shipment for two more drugs. Called and complained - told auto ship was never cancelled, but would be resolved. November account suspended and in process of turning over to a collection agency for 79 dollars. For 6 years have always received a courtesy call, not one call for three meds this time. Card was removed from billing but now I am being charged for something I did not order. Have requested a return label to send meds back, denied.

I am covered through my husband's prescription plan and I have my own prescription plan. Both are through Express Scripts. I am trying to get reimbursed for the prescription cost that isn't getting covered by my husband's plan and submitting that to my plan. Express Scripts claims that my plan does not allow for co-ordination of benefits. Yet when I spoke to a supervisor at Express Scripts she could not find any clause that excluded co-ordination of benefits. I work for an insurance company and unless there is an exclusion then you're covered. I was told by this supervisor that I should resubmit, and I did. Again, it's being denied. They know how to take my premiums for both plans yet they don't want to pay.

I mailed the Rx to Express Scripts via Overnight Priority Mail on November 13. I also mailed $21.00 to "expedite" the order. I called ES 5 days later to check on the order status. I was told we would receive the pills on November 28. I called ES on November 28. I was told the pills would not be shipped until December 4. This is an "EXPEDITED" order? I am now out of pills. I have to go back to my doctor, who won't be in the office until Monday, and ask for identical prescriptions to the ones they gave me 3 weeks ago for a 90 day supply of medicine.

I have been delayed 3 times on one order. ES calls at 3 pm the day prior to Thanksgiving to tell me to get an RX from the Dr office for a short supply to hold me over. Do they not realize doctor's offices are on vacation? It should have arrived last week. Then in the mail today, now delayed and I should receive in 2 weeks. 3 delays are due to different stated reasons. They likely either don't know or have been told to lie. Terrible customer service, and this is an ongoing problem with my orders in general. Staff is worthless.

I use to go to my local pharmacy just around the corner from my house to pick-up my birth-control prescription which was free. I was unaware that once I picked up my 3rd refill I will be charged a non-reimburse co-pay of $60. At that moment I contacted my insurance company that same day – Nov 9th and signed up to Express Scripts. It was communicated to me that they will transfer my prescription from the pharmacy and going forward I will receipt it in the mail within a few days. On Nov 25th I called back to add an additional script to the Express Script mail order and at that time I inquired about my previous order. It was then I learned that my previous order was cancelled as my doctor’s office did not respond to their fax.