Express Scripts Reviews

Escript doubled the cost of my insulin at the retail level where coupons are permitted making my insulin more affordable. Thus they then now me accept mail order with their own pharmacy for 90 days and the will not honor manufacturer coupons. I cannot afford 90 day supplies of the insulin and without the coupon it is so expensive. My doctor helps occasionally with samples of ** and **. Escripts makes it so hard to stay on medication.

My prior employer used Express Scripts for filling prescriptions. I scheduled an auto delivery every 90 days for my medication which upon arriving I would pay the enclosed invoice. September 2014 according to Express Scripts and USPS my filled prescription was sent via USPS and tracked as having been delivered - although I never received the package. One might think that this is a USPS issue and Express Scripts, however, Express Scripts has passed my balance for the non-received prescription medication on to their collection service Transworld Systems.

US military requires Express Scripts mail order. Having diabetes I require Lancets. Checking prices: Wal-Mart $898 over the counter, Express Scripts $1600, military paying $2600 a total of $4200. How can military health care stay under control when they keep overcharging? Not sure if other supplies are being overbilled also. Express Scripts reply that way it is. HELP. THANK YOU.

I recently switched my health insurance to my husband's coverage as he got a new job with much better coverage than mine. My previous coverage also used Express Scripts. I called and asked that my old mail order scripts which still have refills be transferred to my new ID number so I could refill them. One is for asthma, the other for chronic migraine. They first could not do anything without me calling. What exactly is the point of "secure messages" again?? I called them and they said they would be happy to switch them from one ID to the new one. Seems simple enough. Right? WRONG. I checked yesterday and they removed the meds from my old ID, which is active until 3/31, but they were nowhere to be found on the new ID.

This is by far the worst mail order pharmacy company I have ever dealt with. The level of incompetence that I experienced recently trying to have my wife's insulin Rxs filled was beyond belief. There is more to the story than I am able to note here but prescriptions that were confirmed as received by ES on 3/23/15 have not yet been delivered. The Express Scripts reps are poorly trained. They are not equipped to handle any inquiry that is "outside the box." Each time I called I had to request to speak with a supervisor. The supervisors were more helpful but the fact that I had to call back repeatedly led me to believe that they are also not held to a high standard of customer satisfaction. The time and energy that I have spent trying to fill 2 Rxs is totally unacceptable.

It has been almost an entire year now and Express Scripts STILL has not been able to get my prescription right. The way my birth control pills are prescribed, a 3 month supply is 4 packs of pills, not 3 packs. Every time I call them, I get a different answer from every single person I talk to. Apparently no one knows what the heck they are talking about. And every person tells you the last person you talked to gave you the wrong information. OH MY G. I am beyond frustrated with these people. I have followed every single instruction they have given me but my prescription is still sent to me wrong wrong WRONG! WHAT do I have to do???? Why is this so hard??

I had medication to order for a surgery I had done. I have a primary insurance and a secondary insurance. When I called my secondary insurance pharmacy (Express Scripts) they had told me that I had to first order and pay the copay for the prescriptions through my primary pharmacy and then I can get reimbursement from them (Express Scripts). When I filed for the reimbursement it is getting denied saying I didn't have coordination of benefits! I have had their second insurance for the past three years and my secondary are the ones that paid for the surgery!!!!!! I left two messages for ** a week ago along with multiple other people and no one has ever got back to me. The union member that handles issues like this says there was no reason for them to deny my benefits and that everything for this particular surgery would be covered!!!

My husband is dying of cancer and requires a series of meds in order to sustain what's left of his life and to keep him comfortable. My wish would be that these days would be peaceful for him but instead he has to endure the aggravation of spending hours a week on the phone with Express Scripts in order to straighten out his prescription orders. Each week, there is a brand new excuse for their oversight; "we didn't get the script" or "we had a question" or "there was an issue with the billing".... Do these people understand how to be proactive and run operations based off of the demand for the products they vow to provide??? NO, they do not.

I only gave them one star as I could not give them negative stars. I have been forced for many years to endure the lack of care and concern that Express Scripts should be giving and promises its patients with both its normal pharmacy and its specialty pharmacy Accredo, which has had multiple names over the years. I have lived with a chronic debilitating illness for more than 15 years. I would tell everyone else with those types of issues to run - don't walk away from Express Scripts. I have been sent incorrect meds that needed mixing and incorrect mixing agents and instructions that had I not had the home nurse that I had, would have killed me. They repeatedly missed shipping deadlines for my home nursing care. Thankfully, my nurse worked for Walgreens Option Care and was able to get what was needed in a timely manner to still perform my needed medical assistance.

I called today to refill my prescription. I had to jump through hoops to get this medication authorized. I was given a hard time by customer service. The person kept insisting I needed an authorization. Then they wanted to give me a different drug. Do the people trying to change medications have a medical degree?

I wish I read some of these reviews prior to deciding on "saving money" and filling my prescriptions through Express Scripts. I'm not going to go on and on about my experience - you can read the other 900+ reviews for that. I completely regret my decision of filling my prescription through them. Unless you like getting frustrated, annoyed and being without your medication, I'd STAY AWAY.

I take six prescriptions daily. Express Scripts stated that there would be no interruption in my medications as I absolutely cannot go without them. Then, this doctor didn't approve this in a timely way and that doctor didn't do that in another timely way and there was a billing issue they forgot to call me about that prevented my medications from shipping. When I finally had to go to the local pharmacy to get refills, it was a huge mess because Express Scripts had taken over the prescriptions.

Express scripts seems to be building itself in a single source for meds. Someone in DC agreed that military retirees shouldn’t have the right to choose their own sources for meds. I can either pay for my ** myself or I can submit to the express scripts program. Not much of a choice when you use ** once a week at a cost of $7500 a month. I just to spread the word yes I do have a choice. I can choose not to take **. I just want to take a min to thank the people who made this decision possible. I will suffer quite a bit and my family will suffer too. Thanks for another great decision from the folks in DC.

If I could give zero stars, I would. I spent over 40 minutes, mostly on hold, trying to resolve this matter. I submitted my refill online. I was given a ship date. I didn't receive the order. I take this fairly common drug everyday. I am now running out. I look online, they changed the ship date. It does not ship for another 3 days. Why does it take nearly 2 weeks to refill a very common drug? I tried to get the representative and then manager to ship it today or tomorrow (Monday). They kept repeating this script about internal and external issues causing a delay. What utter BS. Their solution, call your doctor and have an emergency 5-day refill, go to the pharmacy, and await their shipment (and I suppose hope that they do not change the ship date).

My husband works for Cargill, and Blue Cross is our insurance carrier. They both have partnered with Express Scripts for prescriptions. They are grossly overcharging for generic prescriptions. A typical $4 prescription, I was charged $60 for. Another prescription that I would pay only $50 out of pocket with no insurance, they charged $195. How are they getting away with this? Why do we pay for insurance to be taken advantage of for prescriptions? I will be contacting Blue Cross, the corporate headquarters of Cargill and also with my attorney general's office to see if anything can be done. Is there any advice you can offer?

Since Express Scripts took over processing of all prescriptions for Priority health as of January 1, 2015, we have had nothing but trouble. I have had to make many, many calls to get my meds straightened out. Currently I am having a problem with a medication that I have been taking for 15 years. My husband went to pick it up at CVS, and it suddenly required "prior authorization". This medication is for pain (4 ruptured discs, spinal stenosis, peripheral neuropathy, and sciatica) and causes withdrawal symptoms if it is not taken. I am now on day 3 without it and am stuck in my recliner in pain. If I had any power in this, Express Scripts and Priority Health would be history. Unfortunately, it is an employer plan, so we have no choice. Horrible, horrible company to deal with.

When I signed up formulary included my drugs! That was in Nov/Dec. Turns out they revise their formulary in JANUARY so all information they gave me in December was not the case in January! This in my opinion is FRAUD. I will be reporting it as such.

I was just over charged $400 by Express Scripts for a 90-day prescription of Nadolol. Shame on me for trying to use the insurance that I am forced to pay for through my employer. Express Scripts charged my account $467.34 for a 90-day supply of Nadolol. Walmart's price for this same medication, dose and quantity ~$27.... How can Express Scripts do this???? My employer is "self insured" so who gets the the $400 overcharge? My employer?? Or Express Scripts?? I also recently had to fill a prescription for 7.5 mg of Meloxicam. Express Scripts refused to fill the prescription as written. Express Scripts claimed that I could only get 1/2 the prescription quantity... I had the pharmacy fill the prescription "out of network" so that I could follow by Dr.'s directions. The cost was $8 out of network..... Is there legal recourse for this??

I have been trying to get my prescription filled for 2 and 1/2 months. Every time I call I get a different answer. I think you guys need to get your head out of your ass. I have called at least 15 times and my doctor 5 times.

I contacted Express Scripts for a refill on my ** in February. They talked me in to an “automatic" refill, giving them my Visa so there would be "no delays in receiving medications". So apparently they charged my account/prescription coverage on February 26th 2015. March 7th they left a message on my phone that "so sorry - there will be a delay in shipping your prescriptions". That was a Saturday night. On Monday the 9th I ran out of medication.

I was solicited by EXPRESS SCRIPTS numerous time and finally agreed to use them as a prescription delivery service. I was called on 1/31/2015 by express scripts to change over my prescriptions to the prescription delivery service. I get a letter in the mail from them to switch over about once a month, and get calls every couple of months. I always hang up when they call. This time UNFORTUNATELY, I talked to a representative who provided me with the most complete inaccurate information possible.

Starting 2015, Express Scripts stopped covering all but one type of test strip. The monitor and strip they will cover do not work with my Minimed insulin pump (which I had since 1980) or my continuous glucose monitor. The pump, the CGM, and the Bayer CONTOUR NEXT test strips all work together. The CGM will not work unless you get your blood sugar regularly, with the Bayer CONTOUR NEXT strips. My endocrinologist office has been filing appeals continuously since the beginning of the year. The last I heard was that they said the Bayer strips were not FDA-approved. This is incorrect. The appealed GAT also informing them the CONTOUR NEXT Bayer test strips are actually the only strips FDA-approved for the Minimed insulin pump and CGM. I think they should have been aware of this, working in the field they work in.

Unable to get medicine for my child and myself. 3 months my child has been without maintenance medicine as well as mine. (Completely different medicines) That we have both been on for many years. Customer service and emails state different things. Say they haven't received things when I watched doctor’s office send it. Reasons change based on who answers phone. It will directly affect both of our well-being and health.

I mailed my prescriptions 2 weeks ago and still haven't had any acknowledgement of receipt. Called their help desk and they said it takes about 3 weeks. US Mail is slow but not that slow and add another week to process/ship my prescriptions. Also, they didn't tell you that you should create an account on their website to include credit card information, phone numbers, etc. I give this company a D-. I have to use this service because of my insurance otherwise, I'd use another provider.

Express Scripts only allows you to fill your prescriptions two times at your local pharmacy and then charges full price. Forcing their customers to buy from Express Scripts. Express Scripts does not accept discounts from drug manufacturers. This would cost me $836 more to buy from Express Scripts. I'm saving $3344/yr on just one prescription by avoiding Express Scripts.

I seldom write customer service reviews, but recent "customer service" from Express Scripts was should a complete disaster, that I feel compelled to warn others about Express Scripts. The specific customer service problem was the need for a detailed and accurate prescription expense report (EOB) for all 2014 RX purchases that was needed to file for flex account reimbursement for the past 2014 year. My first effort to obtain the 2014 RX data was to go to Express Scripts webpage to pull up the RX data in early February. Unfortunately, the login attempt produced the following message: "Your coverage ended Dec 31, 2011" ---- The 2011 explanation notice was surprising given that my employer had a contract with Express Scripts through December 31, 2014 ---- Strike 1.

The first incident involved my Peripheral Neuropathy that I got as a result of chemotherapy during treatment for cancer. Because the treatment also damaged my kidneys, and because the nature of my cancer required a blood stem-cell transplant, I also have lower than average blood counts as a result of only partial marrow cellularity recovery. To treat the debilitating neuropathy, my oncologist prescribed **, but my Express Scripts refused to cover it in favor of the less expensive **. My doctor did not prescribe ** because it has been shown to be less effective than **. It can be harder on the kidneys, and it is known to negatively affect blood counts.

I bought focalin from these guys in 2012 when there was the big ADHD med debacle. It was part of my insurance at the time and they sent 90 days worth at a time so I was all over it. After 5 calls to me saying a lot of different things, like my doctor needed to verify the diagnosis etc, to "we're waiting on the rx" and when I was told it would show up, it was 1.5 weeks late and I ended up knowing it was there because I heard it get thrown at my door. Last time I did that.

Express Scripts is the worst company I have ever had the horrible displeasure of dealing with. Since my cancer surgery in July 2013 this sorry and pathetic crew of pathological liars has messed up every single refill of medication. I have gone weeks without daily medication. They repeatedly tell lie, after lie, after lie about orders that were "shipped" which of course never arrive. They provide you with tracking numbers for Fed Ex shipments which they make up because when checked the number does not exist. The latest comedy routine from these sad incompetents was a call at 8 am this morning for another phony shipment. I confirmed the number with phone rep twice. It was of course yet another lie because again the number did not exist. The CEO of this group of losers should be in jail. How many people have literally died due to their intentional mess ups and evasions of responsibility?

Every time I have to deal with express scripts, I end up terribly upset and with no resolution. Their customer service is non-existent. They are just awful. They don't communicate when they need information from you or your doctor until it's already past due. I work for an insurance company and a very simple thing we do is send forms and requests out proactively. It takes a minute and saves a lot of complaints.

I'm DISGUSTED with this company. They thrive off taking money from customers that are unable to afford to purchase at the pharmacy. I've since as we speak been without my meds for 6 days. How dare they just cut people off. Disgusted.

I take a combo of HRT therapy (estrogen & testosterone). These are two separate medications used in combination to control menopausal symptoms after a surgical event. Other therapies were initially tried and failed and as a result my physician decided this was a course of treatment that would produce to best results. Luckily enough when taken in combination and on a regular schedule, the resulting outcome was relief of symptoms including the reduction of stress related symptoms.

I have been out of my medication ** 1000mg twice per day FOR ONE WEEK! I've had to phone every day to track my prescription. I've been promised call back, expedited order, to no avail. I've been promised urgent delivery. One week later and I'm still fighting for my prescription to be dispensed. I have never dealt with such inadequacy in my life. I will be consulting with an attorney later today as all the work put into getting my health back on track went out the window with your staff’s incompetence!

First it took me over 5 minutes to get a real person. When I call I want someone that can help me - not a canned machine. I have tried for over month to get me medications with no luck. I have talked to three people. The Doctor has faxed the prescription in twice, and still no medication. When I called again just now they said no record and to go the local pharmacy (big co-pay which we have paid already). They said “You have to call doctor and have them fax or call it in.” I asked them to do it. They said they could only send a MSG that would take 24 hours to get to her, they her office has to look up MSG. I asked for someone that could help me, and wasn't given anyone. I know the people on the phone is limited.

Every time my doctor prescribes my blood pressure maintenance medicine **, Express scripts says they are out of stock. Most recently they told me I would have to wait until July, today is February 23. It would not be that bad except that my insurance company will not pay for the medication at a retail pharmacy. Express Scripts is the worst company I have ever had the displeasure of dealing with.

I COMPLETELY AGREE WITH DAN, JERICHO NY!!!! I have been on the phone ALL last week, and everyday this week with Express scripts and I have spoke with about 8 different supervisors, and got 8 different answers to why all of a sudden, out the blue, some of my scripts are being rejected. Medicine that I have took for 6-7 yrs, picking up with no problem.

I noticed on my statement from Railroad Retirement that there were deductions for payments to Part D Medicare. I learned that these deductions have covered my prescription plan with Express Scripts since June, 2012. They have held my money for almost three years. I had set up my payments through Wells Fargo Bank when the plan was under Medco. I was unaware of the coverage through Medicare. Express Scripts now owes me $1,200+. There has been an automatic payment to Express Scripts since June, 2012. They have never notified me, in any way, that this credit was accumulating. I've never received a statement from them in all this time. They said they don't send a 'bill' when there's a surplus in the account. I called their office and found that I just got the run-around. I have talked to the following people: Priscilla, Tiffany, Amanda, Ann, Nathan, Jackie, and Josh. Each of them has told me that it would take 30 days to get my money.

So angry with this outfit, that I can hardly type. I placed an order for six drugs for my Dad, who has dementia. The order was placed 2.5 weeks before he was to run out of meds. I spent nearly 25 hours on the phone (and on hold) with reps, supervisors, reps, reps. Not only could no one ever tell me why the drugs had not been shipped (the order was over $500, so I made a pre-pay, then someone said that they were filled and shipping, then they weren't, then they were in a pharmacy in NJ, but no one had a phone number or email for the pharmacy, then they were certain they were on their way, but they had no tracking info, then they never came, then we ran out of meds, then a supervisor placed "a short order" for the most urgent drugs, then the meds magically showed up, but Express Scripts still showed them as not shipped.) HUH?

Our local Target could not process the insurance claim for a one-time medication for our daughter. After the first call to ES we were told that our dental insurance was coming up as her pharmacy insurance, but they would fix it. Between my wife, the pharmacy, and myself, we called 8 more times to get the problem fixed. I asked for it in writing during my last call, something to the effect that they had in fact fixed the problem, but the "supervisor" informed me that they could not give anything writing. Horrendously disjointed operation, I have zero faith and confidence in their ability to do even the simplest administrative tasks and genuinely feel for those out there that count on these clowns for critical medication.

After finding out that my insurance would not cover my RA medication through Walgreens specialty pharmacy I was redirected to Accredo the express scripts specialty pharmacy. I called up to make sure there was no delay in delivery. I was told everything was all set and I would receive a call in a few days for delivery. This was January 4th. After a few days I called back as I never received a call. When I call I am told they needed the doctor to confirm the prescription. I was never told this in my earlier call. After finding out this I call my doctor immediately to ensure no more delay. The doctor provided a new prescription so I needed to wait for the delivery call. Again no call so I call back and find out they were confused because there were two prescriptions.

After sending me meds BEFORE I needed them, I called and asked that they no longer send me auto refills. 3 months later, I got another un ordered refill package, that was missing the only prescription that I was actually out of. I called them again, and I again asked them to stop sending me meds unless and until I actually ordered them. They said that they would note the account. They sent me a bill for my co payment, and I told them that I would pay it when I needed my next refill, to ensure that they didn't send me more unnecessary meds.

I received a letter from Express Scripts Medicare telling me that my payment for my Express Scripts Medicare had not been received for February. Now this had me hot under the collar for one reason and that I feel Express Scripts Medicare is overcharging for their coverage and Medicare is letting them screw the people over 65 years because like SS and Medicare just out to screw the people over 65 years.

I called last Sunday and informed rep that my auto delivery was missed. I also informed him I only had 4 days of medications left. It is now Sat of the next week and the super #** only could say is it is scheduled to ship on the next Monday - 8 days after letting them know they missed a shipment. They never offered to ship over night, all she would say is it is scheduled to ship on Monday. If this is what you call service, thank you but I will take my medications where they can be filled on time. Please think hard before you use this company!!!

I've been having numerous problems with running out of meds. My Dr was changed... but I'm in the same drs office. So now, my refills are being processed because of the dr change. I've tried and my drs office has tried to correct this with them. I'm still getting cancelled scripts on their end without them trying to contact me at all. Then they tell me... we can't get a hold of your dr... really? Not true. Someone is not doing their job. I never complain about stuff on the Internet but enough is enough. Tired of all the run around and running out of meds. I shouldn't be doing their job for them. Unacceptable!

To be fair and objective about this, I have to say that Express Scripts is the most incompetent company I have ever dealt with. The company is truly a disgrace. The company does not train their representatives properly (and, it seems, hardly at all). I spoke to three separate individuals employed by the company about a medication problem and all three gave me different answers and appeared either illiterate or unable to understand what they are doing. When I asked to speak to a supervisor, she apologized and assured me my problem was taken care of.

I've received calls almost every day for weeks asking for authorization to ship an injectable medication. Once I think the issue is resolved - another call. Long story short, between a claims manager, clinic, and this outfit, I've waited almost two months to get a medication that allows me to walk with decreased pain. This company has to be experienced to be believed. I certainly would not have believed such a business could operate in this fashion without being investigated. Just unbelievable!

As a pharmacy provider for Express Scripts we don't even break even with the reimbursements from this company. Walgreens and CVS refused to contract with them so their customers have flooded our small independent pharmacy. And you know those chain stores would not turn away business if there were profits involved. Many of these customers have been with us for so many years, we consider them our friends and so we have remained contracted with Express. We often make more money selling bottled water for 90 cents or breath mints than filling 3 prescriptions for a customer by way of Express.

I get my birth control and tramadol from ES. I recently saw my doctor, who renewed both of these prescriptions and faxed them. I received my birth control, but not the Tramadol. I called and was told that they never got the prescription for the Tramadol. Because it’s a narcotic, my doctor was reluctant to write a new prescription. I finally got ES to send a request form and got that filled. Now, I will need a new birth control pack in 4 days. (Keep in mind I've gotten a shipment already from this specific prescription). Now, they've contacted my doctor because they need a renewed prescription. I was told on the phone that they had no record of this prescription and I was just out of luck for getting my meds on time. No attempt to make this right. I'm not sure how my prescriptions keep magically disappearing like this but I'm fed up.

(This is the letter I sent which explains most everything) My oncology doctor tells me that this is a ongoing complaint from her patients. I ordered my medicine on January the 5th, and Accredo called my doctor for information on the 6th, because in turn, they checked with me about insurance so I give it sometime because it wasn't time to actually receive my **. So on the 4th of February, I call and see if it's ready to be shipped since I had placed my order almost a month ahead as their representative had told me to do, and states on my bottle to order after 01/05/2015. So, they have no record of my order and no clue why Accredo called my doctor. So I have to reorder it and as of today, still no **. Everyday, it's a new shipment date.This is cruel and undue punishment. The stress I feel is unforgivable.

Years ago I was with ES, but with RX's on the rise I thought they may have gotten better. Nay, they have not. Sounds like the same problems I experienced. Yes, the local pharmacy is more expensive but they are local. I have used CVS for the past 5 years and very pleased. CVS has to deal with Express Scripts to fill my Rx's, but if they do not get the fill they go to Tricare and complain. Basically for generic drugs Express Scripts is in bed with Teva pharmaceuticals in Israel. Teva is the largest supplier of generic drugs. Go CVS or Walgreen's.

I experienced the exact same problem as the other writer. I am a chronic pain patient. I take ms contin and msir for many many years and I am followed closely with my doctor. (I take them EXACTLY as directed) Obviously after many years my dose may be higher than most. I do want to point out that I've had express for many years without any problems with these meds. It's just recently that apparently they changed the rules and want to play your doctor. . Since the "new rules" I had to get an authorization from my doctor to take the amount I'm taking. No problem. Went to the pharmacy to fill my script ON the day it was due and they said I could only get a 20 day supply. Oh great. Because I had no choice I took the meds.

Hands down. The worst company to deal with! Received a bill yesterday for a prescription from January 2014. I have prescription assistance and have had for several years. For whatever reason they claim my script was submitted and denied. I've spent an hour on hold with them only to have them tell me to contact the prescription assistance program who tells me everything is still the same and they don't know why it would have been denied. I called Express Scripts back. Another long hold time only to have them tell me they will resubmit the claim. I have no doubt I will be having the same conversation with them again. They keep stating it is not their fault. it seems every month I have some sort of issue with them. They do not care about their customers at all. I never had any issues with my local Walgreens pharmacy. I HATE DEALING WITH THIS COMPANY!!!

Age 17 I was hit by an 80.000 truck while operating a motorcycle. I think it's safe to say I screwed up my knee. After a couple of operations I was up and moving but with quite a bit of discomfort. A number of specialists I spoke to over time said that as I age the injured knee will possibly cause issues, and of course they were right. Starting around 2004 I broke my ankle not knowing it was. After two plus years I started having problems walking all together. My left knee began to develop a severe case of arthritis. I began seeking specialists that would be able to help me with answers and coping with the pain in the knee and ankle which also formed arthritis. I went to more specialist doctors than I could count. I had 14 operations as years went by, 10 of which where in a 7 year period. Nothing worked to end the horrible pain I had in the knee and ankle. I was finally placed on medication that helped cope with the pain.

My daughter takes ** (has for years) and I have to send the written original script to Express Scripts for refill. So we took our daughter to the Dr. who wrote the script and then I mailed it to them and waited. (Like I have several times before with Anthem and Express Scripts) So after 3 weeks, I receive a notice that they cannot refill the script. When calling them, I was told (Kathleen and Brittany - Customer Service Reps - if you can call them that) that at the time they received the script from us that Anthem no longer covered that drug so they sent our script back.

As of January 4th 2015 I went to fill my monthly script of ** 60mgs. Express Scripts declined the medication saying it was "too soon to fill". At that point my pharmacy team at rite aid called them to go over why it was denied because it was due that day. They advised my pharmacist that it was a computer error on their end and to try in 24-48 hrs. The pharmacist advised them I needed medication, cannot go without due to being a narcotic that I have been on for yrs. They advised pharmacist to tell me to pay cash!!! $500 yeah ok!!! I called and advised not happy very upset they said after a hour on hold that should go through within minutes, nope!!! On the 5th they told me could take until 2/11/15??? My pharmacist advised that my cholesterol medication **, **also was declined. They are not helping me. How do I get my medications!!

Every refill I have to call to and complain about my prescriptions not being filled and processed in a timely fashion. These are breathing medications that I cannot do without and the representation at Express Scripts seems to be patronizing and they do not really seem to care whether you receive your medications or not. Their response always seems to be "they cannot figure out why the medications have not shipped, there is no way they can check, and there is nothing they can do for you. Perhaps you should go to your physician to get an emergency short supply." "But you're only allowed to do that a couple of times per year." (Unfortunately, you cannot get a short supply on a rescue inhaler.) If a person is in respiratory distress they could die, and Express Scripts doesn't seem to care at all.

I have had to deal with this company for 3 years. Never, not once, have they gotten an order correct (with over 20 orders). I now use Walgreens without any problems. Their management should be in jail.

When Express Scripts failed to get my heart doctor to renew one of my prescriptions, they emailed me to contact my doctor. I did, and found he had relocated out of state. I went to my primary doctor and she submitted to Express Scripts a prescription. In the meantime, another doctor in the same office as my previous heart doctor found the request (two months after the fact) and authorized the refill, even though I had never been his patient. One prescription was filled 12/9/14. The other was filled 12/15/14.

Several days later, I checked the status of the prescription by phone and was told it was shipping. About a week ago, I created a web account with them to check on the status and it said it was shipping Friday, Feb 27. When I checked today (Feb 2) I found that it had been cancelled. I finally got customer service on the phone and she was of no help.

On 1-29-15 Express Scripts left a voice mail on my answering machine stating "If you do not call us by 1-31-15 we cannot fill your prescription due to the billing fee being higher than we are authorized to bill. If you do not call by 1-31-15 your order will not be fulfilled.” I called and after finding that the order actually cost nearly double the original quoted price, I said to cancel it in total. At that point I was told that the order could not be stopped as it was too far along. I stated simply that I do not and will not authorize the order or the billing at which point they continued to state that it could not be cancelled. It is now 2-02-15 and I am still trying to make sure that the order was cancelled and my credit card restored to its previous balance. In my one and only and last time ever dealing with Express Script, I have found them to be fraudulent in their statements, procedures and that their representatives are rude and very uncooperative.

After receiving an authorization from my insurance company (Health Net) for orthovisc injections in my knees, I received a bill from Accredo for $1,110. I have NEVER been billed for a procedure that was pre-approved by my insurance company before. I was not told before hand that these injections would cost anything above my routine copay amount for physician visit. What is my recourse? I am by the way, very happy with the physician who administered these injections, even though the injections themselves brought me no relief.

I moved 6 months ago and had all of my mail forwarded to my new address. I had switched doctors as well due to moving and did not put in any refills since moving. 5 months after moving I receive a statement saying I owe $43 for medication, however I never received this medication. I checked with the post office they had nothing held. I call to inform them, they say they will be sending the medication to me again to my now updated address. Few weeks later, no medication and I receive another statement saying that I'm 90 days overdue and they are charging me $86!!!

I think we should start a support group for those who have been screwed by Express Scripts! They just sent us three medications of which we did not order, nor can we afford. Yet, there is nothing we can do to stop it, and if we refuse it are still required to pay. Each and every time we have a bad experience with them. Yet our local pharmacy is one of the best I have ever done business with.

I have been receiving scripts via retiree coverage previously through Eckerd, then Medco and now Express Scripts. All continuously as one company purchases the other or gets the contract with previous employer. I have never had issues with reading the script bottle for the script number, date sent, date expired, Dr. writing script, special directions for use, etc. as printing was large enough to read. Since spring of 2014, I have been receiving scripts that are printed so tiny, that I need to use a magnifying glass to read them!

Orders incorrect. Prescriptions deleted from system. No way to review dosage before billing and shipment. Will only bill for up to $100, if you have no credit card, or not enough credit limit and your meds are more than $100 then you are screwed. There is no way to undo the order and redo it in < $100 pieces.

I'm sorry but I have an important question, how is company is allowed in the market? They have no whatsoever idea about the risk they put in patients safety and life. I ran out of my medications, called them 6 times and each time it took more than 45 minutes just trying to explain the importance to get my meds. They lies by saying we sent paper for your doctor. My doctor's office confirmed more than once that they never get a request from them, stating that I am not the only case who suffer with this company. Their customer service are rude, negligent, and liars. I have no idea how they ran away with all of this violations.

I never got my medication and the tracking information only said "delivered," which obviously it wasn't. I called and customer service was not helpful. They just repeated to me what I read online. Finally someone there figured out that my medication was passed off the USPS to deliver. I had no notice of attempted delivery or anything and they could not tell me where my package was. I talked to a supervisor and they basically said they passed it on to USPS so it's not their problem. If I wanted more medication, I'd have to pay for it out of pocket because my insurance already paid for 3 months worth that was lost someplace.

** 354ml Rx #: **. My wife is having a Colonoscopy. A ** was ordered and in accordance with Express Scripts (ES) guidelines along with some other meds. The kit never arrived in time from ES for the procedure to occur. The other meds all arrived within a few days, but the kit the most important did not arrive in time. ES's website claimed it was shipped and received on three different occasions. Now they also put on a worry free list with 90 day supply. Can You Believe This? I went through 3 different people to try and get this corrected, supposedly each of the others supervisors. This is just one of many issues I have had over the years. I am fed up and someone needs to start reprimands of significant disciplines against this company. The number of letters on this site alone should warrant justification. The other issues I am having are current and ongoing, in which information will be given as needed.

Express scripts fraud-charged the wrong bankcard on 1/15. Order was placed 1/14 with using my credit card. The next morning the money is missing from my bank account. Causing my mortgage to be late and I incurred fees from that. Order ship date is now 16 days more late! Their customer service is terrible and not a single person knows what they are talking about. I'M trying to opt-out of their services and two people told me to fax in my intent to opt out and that my request would be processed.

STAY AWAY - DO NOT USE Better to pay a bit more and go to a pharmacy. I just had my third experience of not getting my refills due to Express Scripts making mistakes due to incompetence, not caring, or process problems because its systems are poor. And it does nothing to rectify the situation when a problem does occur.

A few months ago, I didn't receive my $180 drugs because they were delivered to the wrong address. All Express Scripts guarantees is that your drugs get "delivered", but not necessarily to the correct address. There are no refunds, and while they said they would send me a duplicate prescription, they would charge me the full price again. I couldn't afford that, so I went 90 days without my prescription. A few weeks ago, I got my neighbor's drugs! This is all because I live in a bad neighborhood and the post office / mail carriers here are terrible and it's been that way for years.

My husband's employer just recently switched from Blue Cross to this horrific prescription company. Nothing but problems. They lie, they refuse to honor our co-pay which is written in a legally binding contract with the employer; which is fraud. I refuse to pay their grossly inflated charges for my medication. They're extortionists. I'm seriously thinking of starting a class action lawsuit against Express Scripts.

I prefer to purchase my medications at a local participating pharmacy. However, it appears that Express Scripts does not honor this participation for all medications. Recently, I received a letter regarding my Levothyroxine Sodium prescription from Express Scripts that states I will pay this medications entire cost if I do not use their home delivery service. It further states that I have an important decision to make about this and certain other maintenance medications, such as those used to treat high blood pressure or high cholesterol.

I have been trying to get a renewal for the medicine I have been taking for my blood pressure for about 10 years from Scripts. Scripts now say they will not give it to me... My doctor has to send in a special request which he has at least three or four times. Each time it is denied... They say they did not give the right information. I have gave him again, in writing so there is no mistake all the information ES required and the phone number he should call. He calls in the telephone number I had been given and it is again denied.

Have been forced to deal with this vile company for yrs. It's always something with them. Canceling prescriptions on the day my Drs. fax them in forcing me to re-contact my Drs. to redo what they've already done. Always waiting, waiting, and waiting by the mailbox for meds I need to sustain life. Heart meds, meds for multiple sclerosis etc. Express Scripts service is so bad that I regularly have to take only 1/2 or less of the dose needed because I know the medicine will not get here on time. This is unacceptable and life threatening. So now I'm waiting for a script that was ordered on 1/14/15, wasn't processed until 1/19/15 and according to tracking info has been sitting in Mishawaka, IN for the last 3 days! I'm so sick and tired of having to deal with a derelict corporation that doesn't give a flip about their customers opinion of them. Why should they? They have us by the cojones so we are nothing but a profitable joke to the CEOs.

Same concerns as everyone else. Cannot get an authorization on my medicine after 10 days. Went off on Medco and they called the police for a welfare check!!! Really... Script still not authorized.

Their service is terrible! (sounds like that is the majority of opinions) We sent in prescriptions December 20th for maintenance drugs. They were also told not to release them until we requested due to it costing $540 (and we had enough for a few weeks). We inquired about splitting the cost up into payments and they said we could do that. We contacted them 2 weeks ago to release the meds and set up the monthly payments, they said they would process them. When we called a week ago to find out when we should expect them, they said they did not know what we were talking about and that we had the meds on a hold.

Express Scripts is a horrible company. Let me start off by saying that we order prescriptions for my 10 year old son. He has had T1D since he was three. WE place the same orders all the time. None of his medical supplies have ever changed! It is extremely cheaper to go through mail order but I can say every three months when its time to order, I end up on the phone for hours trying to get the prescriptions right. There have been several times where mistakes were made and the wrong orders were sent out.

I have been unsuccessful at getting a permanent fix to a billing issue with Express Scripts' extended payment program. I have been trying to fix this since June of 2014 & it's now January of 2015. Every time I call I get a different representative who tries to tell me the same thing, "You have a balance on the account." That isn't the problem. Once I tell them the story they read through the notes & tell me there's an open ticket & it will be worked on in 48 hours. Really?!? The most recent ticket was opened a week ago & it's still not fixed. They ask me questions that I've already answered & their responses sound like all they want to do is to get me off the phone. I'm so frustrated, but we must use the Mail Order service or we are charged more.

Earlier this month, I moved all my prescriptions to Express-Scripts mail-order. My prescriptions were all due for refill and mailing on January 15th. When neither my Byetta or Humulin (both insulin products) were delivered, I checked the webpage, and found they'd been rescheduled, without any notification, to January 22nd. I called to complain, and, on the 20th, I was promised both would be sent to me by overnight express. January 21st, I checked the webpage again, and found that rather than sending the medications, my shipment date had been changed again--this time to January 23rd! Which would mean they wouldn't arrive until Monday, the 26th!

Since my former employer (I'm now retired) requires me to use the Express Scripts mail order pharmacy, they save money and I have to deal with all the frustration and time wasted making numerous phone calls to my doctor's office, reading the very upsetting ES emails, and demanding to speak to ES supervisors and pharmacists. In prior years using ES, most of my prescriptions were filled within a couple weeks and received in my mailbox by USPS. But around 2013, I started being denied medications for lack of a prior authorization or an invalid electronic signature. The interesting point is that I have been taking the majority of my medications for about the past five years. This shows a regular pattern of consistency and continuity of medicine to treat me for permanent long-term illnesses (such as acid reflux, restless legs syndrome, chronic pain from arthritis, herniated discs, and spinal stenosis). In short, I suffer from chronic illnesses and must take specific medications on a regular basis. The job of ES is to facilitate the medication process and not to be hindering it.

It is a constant struggle with this company to get your medicines, and each time that you call and get a different operator, they seem clueless about your concern and you get conflicting information. It does no good as well to ask to speak to a supervisor because they also give you the wrong answers and in their position don't even listen to what you have to say - their mind and response is made up before they even get on the line with you.

I have no choice other than Express Scripts to receive medications. I am prescribed 3 generic medications. There is always some problem, according to Express Scripts, as to why they are unable to refill the prescriptions. This results in me going without the medications on a routine basis. This company always places the blame on my primary care physician, stating he does not respond to their faxes for a refill. I have been seeing this physician for almost 20 years and know this is a lie.

First, I hope Glenda of Poulsbo, WA reads this. I have had reactions to both ** and ** resulting in labored respiration, high pulse rate and high blood pressure. It takes about 6-8 weeks to get blood pressure back to normal. Everyone is different, but I think you should consult your doctor about a possible drug reaction.

I have several meds from Express Scripts. I have been using all of these meds for a while. I noticed the last batch that all of a sudden my gerd has come back (I use ** 40 mg 2 times a day) and that I also have started having heart palpitations (I'm also on thyroid meds and blood pressure med). I think it is too much of a coincidence that all of a sudden I have all of these symptoms when a new batch of medicine arrived. Do they get their meds from the U.S? Because I pay a fortune for these meds.

First off, I feel that being FORCED to use a mail-order prescription service should be illegal. If anyone reading this has initiated a petition or some other way to make this illegal, please let me know how to support the cause. I'm also interested in participating in a class action lawsuit. I've been a victim of virtually every Express Scripts scam people are complaining about, including: 1) Mailing prescriptions I don't need without me initiating an order (including one prescription that costs $200 a pop; 2) Randomly requiring pre-authorization for a medication I've received for years; 3) Blatantly lying and saying someone at my doctor's office authorized for them to send me a generic instead of dispensing a prescription brand as written (I know everyone at the doctor's office and they would never, ever, EVER do that); 4) Sending the wrong generic anyway; 5) Putting medications on auto-renew when I don't need them to and didn't authorize them too; 6) Refusing to keep prescriptions on file.

BEWARE! I've used Express Scripts for many years with some issues, but NEVER the one that just occurred. My doctor faxed a renewal prescription to ES, and prescribed that the medicine be filled as BRAND only as I have had allergic reactions to several generic drugs. Even though BRAND ONLY is clearly printed on my records as well as on the prescription, I received two meds in the generic form. I also received a letter informing me that Express Scripts had contacted my doctor asking that the prescriptions be changed to the generic form. Usually when this happens, no one from ES actually speaks to the Doctor. An assistant or secretary working in the doctor's office usually takes these kinds of calls.

At the ripe age of 55, I've dealt with a lot of companies, but never have I dealt with one worse than Express Scripts. There is almost nothing they can get right. Customer service, on a scale of 1-100 is -1000. At one point, I had to call the CEO's office to get them to send me medication I hadn't received. Thank goodness we've changed prescription drug companies and have washed our hands of them forever. Bless the poor souls who are still ensnared.

First I want to say, this company treats "customers" as though we were ordering hammers and nails from a hardware store. This is NOT a patient-oriented company and it's sad that they seem to be the only game in town. I am starting a protest at my company to demand CHOICE in the Mail-Order Company we use. Express Scripts arbitrarily decided that a prescription THEY have filled for me in the past, numerous times, SUDDENLY needed Prior Authorization!! Even the rep said, that was odd. Then my dr.'s office sent the required documentation and Express Scripts said they did not get it, therefore, I was S-O-L until I can reach my dr. 5 Days from now. I practically begged them to just authorize 1 refill until the paper work can be sorted out and they said NO! So, even though I selected the highest, most expensive option at my job for insurance, I STILL have to come out of pocket and pay $165 for a prescription that should cost me $25. Express Scripts Logo should be... "we got your money, now get lost."

As part of my Medicare Supplemental plan, my former employer required I use an online pharmacy. As a new enrollee, I proactively registered three prescriptions with Express Scripts for future use. To my surprise, even though their program documentation indicates special action must be taken to get auto-refills, the entire lot was shipped to me at a cost of $465.00. I called the company as soon as I saw the ship notice and asked they rescind the action based on tracking information. It is a one way process. Once the order is released, too bad. No delivery refusal or returns possible. Now I have three times the amount of meds I do not need and will not use.

Express Scripts had been providing me with a 90-day prescription for $80 for the last year. They recently filled this as a 30 prescription, with 2 refills, charging me $80 for all 3 orders. When I inquired, they said they received the order as one 30-day script, with 2 refills, which allows them to charge $80 each time. However, my Dr. provided me with his order showing it as "Dispense 90, 0 refills." Express Scripts refuses to provide its alleged order showing this as a 30-day with 2 refills.

I had looked up this company and its complaints. I did not like what I saw. My medications are important to take every day or I cannot function. Blue Cross Blue Shield is requiring us to use this specific company and we cannot use our own pharmacy. I called the company and said I looked up the concerns on this company and would be paying myself at the pharmacy I use in town. The guy I was talking to hung up on me before I could tell them to stop calling me. After that experience and seeing the stocks are dropping fast I'm done and I am lucky my generic meds only cost 11.00. Also at our next meeting to change health plans at work, I will be dropping Blue cross.

I have had to deal with express scripts since 2010 for a work related injury. State Compensation Insurance Fund forces their injured workers to use this system. They have interfered with getting medication at my local pharmacy many times. They have outright said they will not contact the adjuster for certain medications, which is a violation of the Utilization Review laws put in place in California. I have also attempted to use the mail order system they offer, and never received any of the 8 medications, which I placed orders for. I placed the orders Dec 22nd and it is Jan 13th and they said they haven't even contacted the adjuster. They even said they don't have half the medications in stock. I would have thought they would have ordered them when I placed the order, but no they wait until the last minute.

I hate that the insurance company is forcing us to use them. It's unfair we pay for ins. and should get to choose who we use. With that said Express Scripts is a constant screw up - I never get my medicine when I'm suppose to and it is always a hassle calling them then calling the Dr. who they always blame it on. I find myself not using them if there is any way I can just pay for the medicine we need at my local Walmart. Which is exactly what they want to happen I'm sure. I will contact everyone I can contact to complain and maybe if everyone would, something would be done!

I contacted Express Scripts to refill my Rx when it was running low. The initial person I spoke with over the phone sounded awful. She really should not have had a phone job because I could barely understand her. After several week I didn't receive my rx so I called back and spoke with someone else. She said she could process the information but had no notes of my last call. Apparently it wasn't ordered? She said she'd take care of it and it would take 3-5 business days. The next day, a Sunday, I get an email from Express Scripts that they can't process my order because the order occurred too soon after my last refill. I NEVER received anything. So it sounds like the first person may have put in the system that she sent me something then didn't and then the second person had no notes on this and then didn't bother to tell me there was an issue. Now I have to call and waste more time on the phone with their awful customer service representatives. I need my birth control pills. I Miss being able to go to a pharmacy. Express Scripts is awful.

This is the second time my medications have been sent late. Their help center is anything but helpful. I cannot go without medication for days, let alone weeks! Webpage is hard to navigate. No reasons given for delays. My eight-year-old grandson could do a better job. As I told them about the missing medication, I could drive the 2,000 miles to pick up the medication in the time it takes them to send it... Never again will I use them.

There is no EXPRESS with this company. I have dealt with many companies in my lifetime and I have never experience such terrible results in with dealing with Express Script. If you ever have to use this company allow yourself at least 1/2 hour each time you contact them. I have been on the phone 47 minutes and thought I had everything resolved. 3 days later I received a call from them stating my prescription has been delayed due to the same issue I resolved 3 days ago. I had to call them again and go through the same waiting period and say the same thing I went through 3 days ago. I have to go through this every month I try getting my prescription shipped, I don't understand how and why this can continue, as everyone can see I am not the only one having issues with this company. IF YOU EVER HAVE TO USE THIS Company, GOOD LUCK. Their NAME SHOULD BE ‘SCRIPTS SHIPPED WHEN WE WANT’.

Gino ** operator # **, Haiden Operator # **, Mike Operator # **. I have spoken with a lot more of these operators but I didn't get all their numbers. I still have not received my medicine and it is now going on week 3. This is a weekly medicine and I even offered to pay cash for it if they simply transfer to my local Pharmacy. They said it cannot be done because it's their policy and NOT the law.

Doctor prescribed prescription for ** medicine on 11/24/2014. Doctor faxed prescription to Express Scripts same day. Two weeks later, after not receiving medicine, I checked Express Scripts website. Express Scripts CANCELLED the prescription because they say doctor did not call for approval before submitting prescription request. I was NOT informed prescription was cancelled!

New insurance called mid December to change over ID numbers, info and reorder 2 prescriptions. Spent 40 minutes at least doing it and was cheerily assured, "7-10 days you'll receive your meds"!!! Call and call and call and no meds. I figure it's Christmas time maybe they are delayed. After New Years call and they have my new numbers but no evidence of a prescription order. Go through the whole stupid order again, this time the woman assures me "3-5 days" since I am now out of meds but I have to pay before they ship as they are over 200 dollars. Now I have no meds and am over a barrel because they would be astronomical in the pharmacy. Reorder....wait 3 days and call to see if they have been shipped - NO ORDER AGAIN. Operator tells me they never got payment approval FROM ME?!?! I gave them approval last time I called??? She again orders 2 meds for me and tells me there are no rush orders only "7-10 days" which means it will ship next Thursday at the soonest (if it even ships) and I still have no meds. Will never use this company again.

There have been several times that I remain without some meds for long periods (months) of time because of Express Scripts saying they haven't received information from my physician and every time I call my physician, they have time and dates ready of when information was sent to them. I have to make numerous calls before it is finally handled. Then it takes sometimes 2 weeks for meds to come. I get the government wants us to go to them for our meds but the system is not working as efficiently as it was when I used my local CVS pharmacy.

I paid for my insulin on November 3, 2014, it was shipped November 10, 2014. They said after I called, that I didn't pay for an order from August. The CSR's story kept changing. I pulled up the website and it showed a zero balance, yet they want me to pay $100.00. Why is this place so incompetent?

Express Scripts promised my anti-rejection drugs in an e-mail dated November 16th, to arrive December 6th 2014. On Dec 19th, 2014 they said they are having trouble sourcing the generic medicine **. There were five other meds that also never shipped for no apparent reason.

My husband takes several medications to prevent severe spasms and express scripts will not send them as prescribed by his doctor. I have called every 3 months and explained the meds must be here on time. On Dec 16 they received a Rx for a higher dose, it was supposedly approved by them on Dec 27 and now I am being told it will not be sent till jan. 8. If I get a week Rx from a local drug store it will delay the shipment longer. I believe this is negligent and can harm my husband.

Express Scripts is absolutely terrible. They have screwed up my medication order COUNTLESS times. By "screwed up" I mean mix up my order with my twin sister and send it to her (I'm still confused on how that continues to happen because we don't live in the same state). I can understand the mistake happening once and it being corrected but it has happened four times, which has been every time I call to refill my order. I'm not understanding if someone made a mistake a while back and now everyone is confused or if the workers are just extremely careless with the small details. Either way this is a HUGE mistake that should have never happened. I'm so pissed about this whole thing because each time myself or my twin sister call in to place our refill order they still mix it up (even when I cover all my bases and talk to supervisors and managers) and we end up getting our medication 2-4 weeks LATE. At this point I'm totally fed up with express scripts. I'd rather pay the extra money to get my medication filled at a pharmacy than to deal with these fools. Bottom line, if you don't have to deal with express scripts DON'T. It's a hassle more than anything.

I have been through hell trying to get a medication filled so I may go on vacation. Each time my pharmacy calls, my meds are denied. This is despite having contacted Express Scripts myself, my doctor and the pharmacy. Express Scripts even contacted my pharmacy and told the pharmacist it was approved. When he called it was denied again. I have spent hours on the phone trying to have this problem corrected with no luck. I hate Express Scripts and I wish OPERA would find another prescription company to use.

I have been using E.S. for a few years and have logged more hours on the telephone than my scripts could possibly pay for. I have constant lapses in delivery and poor customer service. The incidents are numerous but here is an example: I have been taking the sleep aid ** for about ten years. A prior authorization is required to receive 90 pills for 90 days (plan only pays for 60, it is up to me to decide which 30 days I don't want to sleep). Prior authorization from physician is required to receive 90 pills for a ninety day period. I have been doing this for years. I keep the date(s) in my calendar to notify the physician prior authorization is needed.

My experience with Express Scripts was anything but good. Here in 2014, our insurance had a $2,500 deductible and prescription drugs counted toward the deductible. Our insurance company was Cigna. We had the insurance this way for a couple years. My wife is on some expensive medicines and my kids had a couple drugs that were a little pricey too.

This company jerks me around every month to get my medications refilled. Instead of receiving the medications every 30 days, they make me wait 31 or 32 days, depending on holidays. First they say once every rolling 30 days, then every calendar month, and then back again. I picked up my last dose on 12/1/14 and they refused to fill the medication on 12/31 (the 31st day), requiring me to wait until the first (which is a holiday of course). It has been this way for over a year.

I have had numerous problems with Express Scripts. Usually the medicine taking a long time to arrive. This last time I received 1 script, but not the other 4. I called and finally they said they would overnight it. Nope. It didn't come then they said it still had to get another approval, but never told me that. I would still be waiting for the meds to arrive. This is a terrible company to deal with. One hand doesn't know what the other is doing. We are going to look into the local pharmacies to see what kind of payments they have. It's unfortunate that the payments are lower at Express Scripts. I would have dropped them a long time ago.

Every 3 months it's the same grief. We are told that they have not been paid, and that money is owed on the account. The account is placed on a hold, and my child's medication won't arrive until we take the account out of delinquency. The problem is, we don't owe money whatsoever. It's an ongoing theme and no matter who I talk to, or who promises me that we will no longer have issues, we continue to have the worst experience by far, from a so called company. I have to take a day off my work schedule to block out LITERALLY 4-6 HOURS to deal with Accredo/Express Scripts. This last episode was no different, yet instead of feeling that we may have reached a resolve, I realized that as long as we have to use this asinine company, the issue will never cease.

The Dr. called in three prescriptions to the pharmacy for my daughter who has Bronchitis. While we were waiting on the Pharmacy to fill the prescriptions, we were notified that the Prescription plan was not accepted at the Pharmacy (that we have used regularly). The Pharmacy transferred the prescription to another local Pharmacy, and we were told that they were getting the same message from Express Script. I then called the number listed on the back of the card and after a few minutes, I was able to talk to a Customer Service Rep. who informed me that there were issues with the system and it would not be up until the first of the year.

I requested a refill for a medication prescribed by my doctor. After 3 weeks of numerous automated messages, including requesting that my doctor send in a new script (which she did), they wanted some nebulous "verification from my doctor" that required her to call a number, wait on hold, to "verify that she was the prescriber", they still have not filled the prescription. I am able bodied and health-system savvy, so I can't imagine what this service would be like for the disabled or seniors. I asked my doctor to send in the script (1 month supply) to my local pharmacy instead, which is more expensive for me and my health insurance company, but this was completed without mishap.

How can this God-awful company stay in business with a website that is consistently not working. A few years back the website was perfect, enabling me to order or refill online in a matter of minutes. Someone really needs to shut them down or take them over... not worth my time to do business with them but I don't have a choice. :(

Reading everyone else's reviews sounds so much like my experience with Medco and Accredo. I have been trying to get my husband's injection medications for weeks. First they don't have the prior authorization. Dr.'s office has to call it in. Then I called Medco, have the prior authorization but no prescription? I asked, "How can the Dr.'s office call in for prior authorization and get an approval but there would be no prescription?" Got another number for the Dr.'s office to call in the prescription. I called Medco and was transferred to Accredo since it is a specialty med. I spoke to Accredo, there is no prescription called in, I told them there was. I gave up after spending half the day on the phone with Medco and Accredo with no results.

Again I am writing a review for this horrible, despicable, incompetent company. Called in for a refill on my daughter's medication on November 13, 2014. Called today to find out where the medication is (as it ALWAYS takes 30-45 days to fill a prescription). Customer service (and I use that term loosely) informed me that they could not fill the prescription. When I asked why not, I was shuffled off to a "supervisor" who then shuffled me off to a "pharmacist" who promptly disconnected me. I asked why I was never contacted to inform me that there was a potential problem with the prescription and I was told that they (automated) called me on November 15, 2014. Nope... never received a call. Now they are telling me that the doctor responded stating that he has never prescribed this medication for my daughter... REALLY?!?! I had them look at the previous prescription and they confirmed that it was from her doctor. This is when I was conveniently disconnected.

They are using two accounts in my name. i have told them over and over this other account is an 3 year old account that was only active 3 months. They continue to mix up my Rx and fill them at a higher co-pay under this fraudulent account. My Rx get archived - whatever that means. My RX for narcotics get LOST OR ARCHIVED, I never receive them. I've had to change doctors due to this. Prescriptions are never filled in a timely manner - takes between 18-30 days for them to PROCESS the order before it's mailed. However I received a letter from them telling me after so many mistakes they would expedite my Rx and do 2 day free shipping....NEVER HAPPENS.

Mail order never received. Spoke with them 2x and emailed them 5 times. They insisted it was delivered. Now they want to charge me another $50.00 for the 90-day supply, and I know also that I can get the same 90-day supply for a third the cost, but it wont allow me (Walmart, Costco). Also would not deliver another med to me before this happened b/c I owed $9.74 balance. It also takes about three-4 weeks to get any meds from them on their 90-day supply plan. So they are the worst I have ever dealt with.

We told them not to send because we had 9 months supply. They sent it anyway. I called to send back they said no. So I said we would not pay it. He said, “We have your credit card to get payment.” I told him we are on other line stopping payment. That was 12-18-2013. It is still on front porch to this day. They can go to you know where. Why are they not put out of business?

This is not my first complaint but this situation really got me. First of all I called to say I did not receive all of my medications after waiting over a week from the first package that I received to be told that it shipped and was delivered. WHY would I call if I had received the medication. It was not a narcotic and my time is worth more than making a phone call to be put on hold and talked to as though I am lying. Secondly every time my body adjust to one brand of generic medication, they change the medication to tablet or capsule or whatever and say that they don't have to send you what you had the last time if your physician does not put on the prescription that you are required to use a brand name. Well quite frankly it can be generic but it needs to be the same generic brand my system is used to. My body does not tolerate capsules well and I should not have to pay for something that I can't take. Oh by the way I was told I could get my refill at a cost of $15+. Well this will be the last order I want from this company. And with all the complaints I see on this website hopefully a lot more people should follow suit. I will surely be encouraging everyone I know...

Prior to sending a script in for a refill of a very expensive drug I was told that I could get an override to allow me to get two weeks of the drug locally to tide me over until my order arrived. Once my dr. sent the script in I spoke to a representative at Express Scripts who said that I could only get seven days of my meds locally. When I tried to have my local pharmacy fill the order, Blue Cross would not give the approval. I called Express Scripts four times and they assured me everything was set up properly in their system so I has my script transferred to another local pharmacy thinking that maybe the pharmacy was the problem.

Prior authorization was okay-ed this morning for my prescription for Lyrica, and when I called my local pharmacy to give them contact and case information, they told me that my prescription was ready to pick up. I am satisfied for now, but not ecstatic, because it has drained me of energy for over 10 days.

My husband and I have our Express Scripts account set up so that all of our prescriptions are automatically charged to our credit card. My husband noticed an amount due notice on online account for a prescription Express Scripts filled on September 9, 2013. He paid it online with his debit card. When the payment hadn't gone through several weeks later and he mentioned it to me, I wondered why it had not been charged through our automatic payment setup in the first place.

I have a certain number of pain meds I get every 3 months - hasn't changed for years. Come the end of the years, since I have met my deductible, they keep pushing back the date when my meds will be shipped. I was up on the 9th and it has changed 5 times to now Dec 26th. My body goes through withdrawal and I feel like crap and can't get out of bed. I have never abused my medication, I was due to run out on the 9th. I have sent letters, and all I get is go to your doctor and get an emergency supply. Well have you ever tried to get narcotics at a pharmacy, a short supply. They think you're a drug addict, and besides that I couldn't even get my doctor to do that as she works 2 days a week. I have never had one ounce of problems but since they bought Medco. Then I get 3 letters in the same day from Express Scripts, one says they charged me wrong, I owe 48.00 and the other dated the next day states I was over charged and they owe me a check of 82.00, included the check. I tell you I am beside myself, and it's Christmas.

My physician sent Express-Scripts a prescription for me (**) which I take in combination with another medication to control Restless Leg Syndrome on 12/2/14. I received an email from Express-Scripts on 12/4/14 stating they received the prescription & most ship in 2 to 3 days after processing. On 12/11/14 I contacted Express-scripts via their secure message center on their site asking for a status update. They responded saying it was pending clarification from my provider & it may speed the process if I contacted my physician to let them know they needed clarification. I spoke to my physician's office on 12/16/14 & they didn't know what type of clarification was needed but would resend the prescription to them. I reached out to Express-Scripts with concerns that I would run out of my medication before I received it from them. They said they authorized a prescription for 7 days, no more, for my provider to submit to a retail pharmacy. I contacted my provider & they called in prescription for short term to my local pharmacy. I checked with my pharmacy on 12/16/14 that evening & was told insurance would not authorize because I was obtaining the medication from a mail order pharmacy.

This is NOT my first complaint on here. It is in FACT my second! This Company has done nothing but give me grief! My son has a rare disorder and needs the same medication every day for the last 7 years. I'm forced to used them. Yet I'm still waiting on his meds that were sent in on DECEMBER 3rd 2014! I've spoken with several supervisors over the years which are of NO help! Today's Supervisor Jeff ID# ** because he didn't want to give me his full name, calmly repeated himself over and over again how he can't tell me why my sons meds are still sitting in pharmacy and that I can always get a partial prescription via the local Pharmacy. My argument is WHY? Why am I to leave work to take my son to the doctor after that is what I ALREADY did, Lose pay (single Mom) that I so very much need, pay more money at the pharmacy AFTER they have ALREADY charged my card on file for expedited shipment. WHICH I shouldn't be charged for since they haven't expedited a damn thing! I am actually physically sick over this company!

I have had to phone my Dr.'s office 4x to have them send my script information. What makes this even sadder is nobody gives a ** .

I am afraid my situation goes way beyond dealing with surly customer service people. My wife has lung cancer (although she never smoked) and the medicine she needed was a very new drug (**) and only available thru Accredo. This drug costs 3-4 thousand dollars per month, but thankfully, Boehringer-Ingelheim, the drugs maker, has a humanitarian program whereby they offer the drug for greatly reduced price to those of lower income. In my wife's case this was $75 per month. This is how the prescription was set up in January, with Boehringer-Ingelheim essentially paying for the drug minus $75 dollars from us.

To Start, I have not had any problems with Express Scripts prior to this incident. I have been taking triglyceride medicine for years. My Dr has been prescribing ** tablets. I have been getting three month's supplies. My prescription had to be renewed Sept 2014. My Dr issued a renewal script for the ** at Express Scripts request. Express Scripts filled the prescription with ** at a price of $307. I emailed my Dr and told him what had happened. He told me to not pay for it and send it back. I called CITY CARD and had them stop payment. I took the unopened package to the post office and they marked it "refused" and returned it to the sender.

Express Scripts is always behind, and incompetent. They do not ever pay their claims out on time, or correctly. This fight with them to pay their claims has been going on for over a year, and they keep losing claims. The claims supervisor says the claims were never received. Even though a different supervisor called me to read me the claims just to verify the information. They have gotten so far behind on my claims that I lost my car, and am thousands of dollars in debt because of bills they have not paid.

I take a medication that can't be stopped abruptly. For the past three weeks I've been trying to get a refill. Each time I call Express Scripts I speak first to a rep and then to his or her supervisor. Last week, I spent more than 30 minutes on the phone with first the rep and then the supervisor. I was told that my prescription would be filled that day (that's last Wednesday, Dec. 10) and that it would be sent priority mail and that I would get in the next day or "latest" Friday. Express Scripts even arranged for me to get a short term supply of the medication at no cost and they said they would give me a $25 discount off my next order. It's now Monday, December 15 and the prescription has yet to arrive. I just called ES and, guess what, my prescription hasn't gone out yet. If I had any alternatives I would never do business with Express Scripts. But they've got me over a barrel since my insurance will only cover prescriptions that they fill for me.

I have overnighted a few prescriptions as they were very important and detrimental to me being a functioning human being. So I went to USPS office and had them overnighted. So that was 10/9. They received 10/10, was signed out by an employee from their p.o. box which is an employee confirmed by a supervisor. They keep saying 24-48 hours max to put in system. Been 72 hours since delivery and 100 phone calls since and still nothing. They are emailing the employee that signed for the overnight package from their P.O box when I'm almost out of my medication and still have to work and do normal human like functions. I feel as if it doesn't show in their system and I go back to my doctor and tell him it’s not in their system even though it says signed for by their employee.

My insurance company is quitting ExpressScripts at the end of the year. My last shipment of a vital (and very expensive) medication was not shipped. I inquired as to why it didn't get shipped and they said it was a mistake and they would ship it immediately by express mail. It didn't arrive. I called today and was told that I was not covered. I have some of the best medical coverage available. I was given a supervisor who said she will try to work it out. We will see. Meanwhile I am up the old creek.

On November 26th I decided to try out Express Scripts since I was told they were cheaper than going to a regular pharmacy. I called and ordered all of my prescriptions. My doctor also faxed them the prescriptions for the 90 days worth of medication. I am BiPolar and rely heavily on my medication to keep me balanced. I am not allowed to miss even one dose. I started checking every day to see when these medications would be shipped. Every day the est shipping day changed and went further out. I called them as well every day and heard every excuse under the sun. 3 times I was promised they would expedite the order and yet still no medication.

I am thoroughly disgusted with the treatment I have received from your company. I was supposed to receive my medicine "**" a month ago. I spoke to two people at your facility, one on November 24th. Her name was Juanita and another person last week who told me it was not even requested, but it would be delivered to my daughter’s house in Virginia, where I'm staying for a month. Then a message was sent saying it wasn't coming. I have previously sent an email to your company about this issue. I am supposed to be on this medication all the time for psoriatic arthritis, a very painful condition, and psoriasis. This is no way to treat people. I was also told by Juanita that my medicines would be filled automatically. Well where are they? I am disgusted and will be changing back to my local pharmacy on my return to South Carolina. Sick people need their meds when they need them. I have been without mine now for over a month. Bad business indeed!

My Doctor sent a new prescription to express scripts in Nov. I had purchased my medication 3 times at my local Pharmacy, and had my Dr. send express scripts a new prescription for my medication, before I was due to run out. I called express scripts to fill my medication, and was told the first time, my Dr. did not send a prescription to them. I was in the office when it was faxed, correctly, I might add. Had my dr send another prescription in, and this time, they told me it couldn't be filled because the Dr. did not write any directions on the prescription. This was untrue. They then said they would fax my Dr. a request for my medication. As this was a Friday, my Dr didn't get the request until Monday. When I called customer service, I was told It would arrive by Thursday. I received a Robo call today, Wednesday, telling me they had just filled my prescription, and it would be another 5-9 days to receive. This medication should not be stopped abruptly, which is what express scripts allowed to happen.

Waiting over a month for blood pressure medication with weekly calls to Express Scripts and doctor office sending multiple prescriptions by e-scripting and faxing. Excuses range from doctor's office not putting dosage which office said there is no way not to include dosage because it is selected on a form that only allows dosage included. Also keep saying the medication is in the mail. Presently have tracking number for USPS but still no meds. This is UNACCEPTABLE!

I went to the Dr. 11/24/14 for blood pressure meds. They ordered that day - I got email from Medco/Express Scripts stating the date of the order. 12/2/14 email says they've shipped. 12/10/14, no status change in USPS.com tracking, still says they've been notified of the pending shipment. Medco says shipped 12/2/13 11:59 PM - call dr. to get 30-day supply locally. USPS says they have many pages of the same complaint. Meds in Allen Park (20 minutes by car) in some warehouse facility. They cannot find it there because of the size of the facility. USPS also said a man from Pontiac had the same situation 12/2/14 supposedly shipped, but USPS didn't get the package until 12/6/14. They said every year this happens. More so around now. It's now been 16 days & they can't get the meds just 20 minutes away. I have 2 more pills. Disgusted. Logged a complaint with BCBS. Sure nothing will get done.

I too have been getting the run around for an order I placed on 11/28/2014. As of today, (12) days later, I still have not received any prescriptions on this order and have had to request overrides for (2) medications with subsequent requests for emergency scripts from my doctor called into a local pharmacy. But today there was a major change for me after filing a formal complaint with my Medical Insurance Provider and informing them that I am researching my options regarding a possible legal action and/or filing a report with the FDA. (6) of my (9) prescriptions have allegedly been shipped today ......go figure. Suggest everyone still waiting for their orders to be filled to file a complaint with your Medical Insurance Provider (i.e., Blue Cross, Cigna, Aetna, Kaiser, etc.). Good Luck!

On Dec 3 I called Express Scripts to enroll. Our employer required that we call and make a choice on how we want to order prescriptions, between mail order or pick up at a local pharmacy. The man I spoke to on the phone quoted me a price for **, which I take. Ok, I signed up, it was easy. I made sure I told the representative that I wanted name brand, not generic. He noted it. I made sure everything was good to go and hung up. When I hung up, I immediately called the doctor, so they would know that I did not want generic. I also created an online account and upon logging in, I noticed that there was an order for **. I was please.

I have an unusual situation. My husband was let go from his job the 6th of November. I went straight away to my physician's office to get any scripts that need to be refilled before the end of the month while we still had coverage. E Scripts said they received the scripts November 24th and they were shipped out on the 1st of December. Today is the 10th of December, no prescriptions have arrived. Called CS and they told me there was no way to track the package. Called back again, talked with a CS manager Richard. He told me there was nothing he could do as I now no longer had coverage. One of the scripts is an anti seizure medication. He had no answers for me. His voice was as uncaring as a prerecorded message. They took my money out of my account when they shipped it but it has now been almost 2 weeks. I have tracked it down myself to Secaucus, NJ. Who knows when it will get here!!!! This is not like buying a pair of shoes over the internet. This is life or death medications people are waiting on. WOULD NOT RECOMMEND USING E SCRIPTS.

Placed my order for my prescriptions Nov. 25, 2014. Told they were filled Dec. 3rd. Money taken from my account. It's now Dec. 9th - no prescriptions. Phoned them and spent over 1 1/2 hours trying to find out what happened. Was told they were sent gen. delivery to the US post office (you're kidding)... now told that I would have to wait over 15 days more to say that they were lost. I needed one of them by Dec. 10th. Phoned and spoke to a supervisor and told I would need to now talk to my doctor and get another refill... lots of time... This is a bunch of BS. I will never use this company again... DO NOT USE THIS COMPANY! Call everyone you can to complain! Even my doctor will not recommend them. I am now calling one of the TV stations. This is ridiculous!

It took me 8 months to get a prescription. Each customer service rep gave me a different, INCORRECT way to get this prescription! Now I have been trying to get another prescription for over a month. Was told by 3 reps I needed prior authorization, which I had. They continued to tell me that was the problem and CANCELLED the order. I had to go back to my doctor for a new prescription. It has been on hold for over a week (in spite of the fact that I was told by a supervisor that he was expediting the order because of their mistakes!!!). Now I'm being told by customer service reps “They have no idea why I was ever told I didn't have prior authorization,” but continue to give me various excuses as to why my order has NOT shipped!!! Express Scripts is going to seriously harm or kill someone with this total lack of customer service!!

My employer switched to Express Scripts this November, so I dutifully switched my specialty medication prescription Accredo. After receiving verification on December 3rd that my insurance company had approved a medication I have been on for over 9 years, I was directed to contact Accredo to fill my prescription. When I called them, they couldn't find my account; after I supplied the reference number, the "healthcare advocate" (or whatever they are called) finally pulled up the file. I was subsequently told it would take 2-3, 5-7, or 5-10 days (depending on the person I spoke to) to process my order. When I asked why that time was necessary, I was told that they needed to get verification from my insurer that my medication was going to be covered.

I ordered refills November 28th for a common blood pressure medication. Here it is 10 days later and no delivery yet. WTF is a status of "pended" anyway... My USPS tracking number is ** which arrived at SECAUCUS, NJ 07094 on December 5, 2014, 2:53 am. Here it is December 8, 2014 at 8:30 PM and it hasn't arrived yet. I drove to Leesburg, VA this weekend in 4 hours. Why the hell can't express scripts/USPS get a small package filled and delivered in less than 350 miles in 10 days?

I called in a refill of an existing script on 10/26/14. Since that time I have received three shipping dates: (11/18, 11/26, 12/04) over the course of 6 phone calls. This morning I was given an emergency case # and was assured it would be shipped in 72 hours with expedited shipping at no charge. Their continual excuse in the pharmacy is overwhelmed and cannot catch up. So does that mean all scripts are 6 weeks behind in being filled? I have a hard time believing that.

Web site always under maintenance. Forget the internet or the phone with express slips. Yes they are good at giving you the slip. Changed over to walgreens.com. No problems if you call, very helpful, can order on the net no delay either way.

There is a big problem with this company. If you have a medication you NEED to take every day. You are running low on that medication. So you go to the doctor to get the prescription filled. And, you need a few days’ supply until the 90 day supply arrives, then problem pops up. The few days’ supply will cancel the 90 day supply. Then when you call them about the 90 day supply, they tell you "That is an old Rx you need to get a new prescription. We are contacting your doctor for approval." What?? The new Rx is on my screen. It was canceled. I ask “Why did you cancel the 90 day supply?” Then she says "Oh I see the problem. I can fix that for you. It will ship two days from now." So you check on-line the next day. Ok there it is! A new Rx. BUT it is not shipped. Days will go by. Now, you have to call your doctor have him write you another Rx for a few more days. So you have paid for the full price for the med for 28 days. But the 90 day supply is still not shipped.

I mailed two prescriptions to Express Scripts at the beginning of November 2014. I checked online that they received the prescription. They were supposed to be mailed November 14, then November 18, then November 24, then Dec. 4, then Dec. 8 and then Dec. 10. I made numerous phone calls asking why the delay and was told that the St. Louis, MO pharmacy was overwhelmed with orders. I asked to have the prescriptions transferred to my pharmacy. They told me to have my pharmacist call them. When he did, they said that they did not know anything about this transfer and hung up. When I called Express Scripts at the Pharmacy, they said they would transfer the prescriptions but my pharmacist had to call them. My pharmacist said he would not talk to them on my cell phone and their pharmacist should call him. I asked ES who is the Government regulatory authority that regulates them and was told that they don't know. Rather than posting on this site - can someone tell all of us who is the Federal Regulatory Authority that regulates ES? I have searched the Internet and cannot find the answer.

Unable to get this company to send much needed meds. Ordered the 2 mid-week of October...been without for 3 weeks now. Call weekly and they assume me all is well and meds are forthcoming. Seriously I'll and now forced to take several courses of action.

I ordered Accredo a few times from this place. Never get meds. Today 15 times, maybe more. Can't get a person at Accredo who can track my week-old order. I have now been working in this 4 and a half hours!!!! Got hung up on all 14 times. I now need to put myself in a hospital since I know my life support meds will never come. PLEASE YOU GUYS ARE THE WORST ever. Accredo sucks! Accredo sucks! Accredo sucks!

Two of my doctors told me they called in my prescriptions two weeks ago. When I called the company, they said they did not receive any prescriptions from my doctors. Really two of my doctors would lie to me? I do not think so. The lady that answered my call was cold-hearted. It is sad because they are prescriptions that I need badly.

As usual, called in my prescriptions for blood pressure and cholesterol on Nov 19, 2014 and received e-mail confirming the order. E-mail stated, that would be received within 7-10 days and would send another e-mail when shipped. On the 28th, called and asked when shipment might be expected as I had only five days of meds left. I was told that they would be shipped on the 5th of Dec, putting me out of meds. I asked for an emergency situation, and was told that they would put a request in for the same.

Since I started getting my meds from Express Scripts, people have been telling me I look like I am high. I feel like I am coming out of anesthesia and living in a fog. I have been on the same medications for years with no problems, until now.

This is the third time I have been sent the incorrect refill for the birth control tablets I take. While I appreciate the company trying to keep costs down by substituting generic drugs for label, I have had uncomfortable side effects each time I have taken a generic and it is in my record with them to NOT substitute this drug. The last time this happened I called the company and after getting no help from the customer service reps, who insisted I accept the generic form, I was transferred to a rather irritable pharmacist who eventually confirmed that it did state in my chart that I was not to be sent generics for this prescription. It frightens me to think how often this is happening to patients who do not catch the error and perhaps are experiencing problems due to the substituted drug. I think this shows how little attention is paid to patient records in the effort to process such a huge mass of prescriptions. How do they continue to get away with this?

I placed an online refill order on November 17 allowing more than enough time for the delivery of medicine before my current supply would run out. But thanks to their problems with the pharmacy my refill was sent to - I still haven't gotten my medicine and no one on the phone seems to care or can offer a viable solution. They can't promise a delivery date. My online account now shows estimated shipping date of 12/8 (it was 12/5 yesterday before I called and they placed an expedited request). The solution is to give me one free week of refills that I can pick up at a local pharmacy. The problem with that is I will have to have my doctor write the prescription first. Since I have not seen my doctor in the last 30 days then I must make an appointment and be seen first.

My husband has an account under worker's compensation and medical. We are constantly having to get the medical fills transformed from the worker's compensation account to the medical account. This then causes him to be without his meds. We are also always having to contact the doctor's office to have refills resubmitted because we are told they were not received. One prescription had been placed online three times which would have totaled about $900 but I called when I went online. Later I was told it would not have gone out all at once, however I was in a position where a three months' supply was sent out every month for three months. Thankfully it was an inexpensive medication. On the 5th or 6th month I received a call asking why I had not refilled the med and I advised I had enough for 9 months! My husband is scheduled to receive his meds that he is out of in approximately 8 days. It is one of his blood pressure meds.

Company insurance changed to Express Scripts. I have a compound pain creme that was formerly covered. Express Scripts- covered 2 refills after much back and forth and many lies. Then by the time the third refill came due- they decided to no longer cover this much needed creme. Just another way to make people pay high insurance rates and get no coverage on needed drugs. I do not see how Express Scripts is still in operation.

I only use Express Scripts because my wonderful insurance - Coventry Insurance in Utah through Aetna - requires using them. They must get a hell of a kickback from Aetna to shuffle paperwork and delaying filling of prescriptions - especially the ones that are critical like my wife's for organ rejection.

Ordering refills is a nightmare! God forbid you need to change your insurance or they need to call for a new script. They say they will call you back and they never do. If a new prescription has to be sent by your doctor it takes them 3 days to enter it into the computer and then you can call to request a refill so 4-6 days goes by before it's even mailed out to you! Absolutely ridiculous and painful considering it usually puts me past due for my injections.

For years set up with auto shipping and auto billing on credit card. March changed jobs - concerned about money, so called cancelled auto shipping and to make sure auto shipping would stop, I pulled the credit card. Next month med shipped with no phone verification. Prior to this shipping always received a courtesy call with a cancellation date. Called and complained. August got another shipment for two more drugs. Called and complained - told auto ship was never cancelled, but would be resolved. November account suspended and in process of turning over to a collection agency for 79 dollars. For 6 years have always received a courtesy call, not one call for three meds this time. Card was removed from billing but now I am being charged for something I did not order. Have requested a return label to send meds back, denied.

I am covered through my husband's prescription plan and I have my own prescription plan. Both are through Express Scripts. I am trying to get reimbursed for the prescription cost that isn't getting covered by my husband's plan and submitting that to my plan. Express Scripts claims that my plan does not allow for co-ordination of benefits. Yet when I spoke to a supervisor at Express Scripts she could not find any clause that excluded co-ordination of benefits. I work for an insurance company and unless there is an exclusion then you're covered. I was told by this supervisor that I should resubmit, and I did. Again, it's being denied. They know how to take my premiums for both plans yet they don't want to pay.

I mailed the Rx to Express Scripts via Overnight Priority Mail on November 13. I also mailed $21.00 to "expedite" the order. I called ES 5 days later to check on the order status. I was told we would receive the pills on November 28. I called ES on November 28. I was told the pills would not be shipped until December 4. This is an "EXPEDITED" order? I am now out of pills. I have to go back to my doctor, who won't be in the office until Monday, and ask for identical prescriptions to the ones they gave me 3 weeks ago for a 90 day supply of medicine.

I have been delayed 3 times on one order. ES calls at 3 pm the day prior to Thanksgiving to tell me to get an RX from the Dr office for a short supply to hold me over. Do they not realize doctor's offices are on vacation? It should have arrived last week. Then in the mail today, now delayed and I should receive in 2 weeks. 3 delays are due to different stated reasons. They likely either don't know or have been told to lie. Terrible customer service, and this is an ongoing problem with my orders in general. Staff is worthless.

I use to go to my local pharmacy just around the corner from my house to pick-up my birth-control prescription which was free. I was unaware that once I picked up my 3rd refill I will be charged a non-reimburse co-pay of $60. At that moment I contacted my insurance company that same day – Nov 9th and signed up to Express Scripts. It was communicated to me that they will transfer my prescription from the pharmacy and going forward I will receipt it in the mail within a few days. On Nov 25th I called back to add an additional script to the Express Script mail order and at that time I inquired about my previous order. It was then I learned that my previous order was cancelled as my doctor’s office did not respond to their fax.

More than a year ago, I had had nothing but trouble with Express Scripts. Today, I learned that the reason my usual pharmacy wasn't providing another refill was that my healthcare insurer (Anthem Blue Cross) requires that 3rd and subsequent refills go through Express Scripts. I learned this upon calling Anthem, whose CSR offered to interface with Express Scripts. Long hold. Next voice: "this is Anna". After a while, I ascertained that Anna was not with Anthem but with Express Scripts. Throughout the 12 minutes I spent with her on the phone (before she put me on endless hold), Anna interrupted me and talked over me at various times, with the effect of slowing down the exchange of information.

Our insurer uses and requires we use Express Scripts rather than a local pharmacy. Again and again the experience using Express Scripts is frustrating. If you go on their automatic renewal plan, they send you medication so early that it accumulates. If you wait to order it, it can take two weeks for it to arrive when a local pharmacy can fill it in an hour. Ordered ** or its generic. Doctor faxed it in, but medicine estimated ship date is 8 days later. I can order many other things from other sellers and have it shipped the same day or next, but Express Scripts takes 8 days for a common medication. When I called, all the customer service rep could do is apologize over and over. She sounded exasperated herself. She must get these calls all day long and become frustrated herself. I hope the insurers read all these complaints and untie our hands from having to use Express Scripts.

I was a customer of CuraScript and on November 24 I was transferred to Accredo. I called to refill my existing prescription. The person I spoke with said they had no record of the existing prescription even though the prescription shows up on the express script website. The operator told me to get a new prescription as the only solution. I asked for a supervisor and had to wait ten minutes for a live person. The supervisor said essentially the same thing. I said this is not my problem and Accredo should fix it. The supervisor said Accredo would contact the doctor for a new prescription. Do I believe it will happen? I doubt it and fully expect I will need to call back. What kind of conversion is this where they don't pass the open prescriptions to the new company? It's clear customer service needs real improvement.

I have been dealing with Express Scripts since 08/29/2014, until today (11/24/2014) to get billing problems resolved. First, they charged the wrong insurance for one of my expensive medications, which I find funny since they charged the right insurance for the other medications. I have spent HOURS and HOURS on the phone with Express Scripts to fix THEIR mistake, during which I have been lied to and hung up on (No, I was not rude to any of them). I finally had to tell a supervisor that I would complain to every agency I could think of unless something was done. After about 15 minutes, the billing error was resolved, even though I had been told previously that it would take up to 6 weeks.

August 10- Shipment day for my first 90 prescription. November 10- the Day my automatic order was supposed to be shipped. 11/14- Day I called to say I was out of a med. Someone took My order. No mention of when it was to be shipped. 11/19- called because there was no charge on my statement, was told my order was not scheduled to be shipped till 11/24. RED FLAG- DANGER- CONCERN. Asked to speak to a supervisor who said Mine was not the only order that was behind. That it was a bigger problem. 11/19 tried to reach a supervisor at Anthem to make sure they were aware of the situation was put on hold. Was on hold for over 8 minutes, never told supervisors have 48 hours to return this type of call. 11/20- I had to contact my doctor to get prescriptions sent to my LOCAL pharmacy. 11/21- spent over an half hour waiting at work to talk with a supervisor at Anthem. This is time I will not get paid for and had to make up at work. 11/21- Received E-mail that prescription had been shipped. 11/24- Still have not been able to talk with a supervisor at Anthem. November 22- CC charged ** PURCHASE 850579 4865 Dixie Hwy Fairfield OH -118.01- I assume this is the express scripts purchase. November 23- PICKED UP A 7 day supply at my LOCAL pharmacy.

When Medco switched to Express Scripts, my problems started. My prescription was written on June 11, 2014. It was faxed to my pharmacy. They forwarded it to Express Scripts. Express Scripts said they had no record of my prescription. They were blaming the pharmacy and my doctor. After talking to several Express Scripts representatives, including a Supervisor, I kept hearing want I wanted to. It was never true.

I have been on the same medication ** for 25 years and have been having to deal with this company for 8. I have had to fight every time I have to get my prescription. I cannot take the generic, so I have an approval for the brand at generic pricing. It's always something every time I have to reorder. They will charge me wrong price, send me the generic, etc.. Well ** became briefly unavailable and they cancelled my prescription without my knowledge. I was contacted by Roche Genentech October 25 and told the medication was available again. I have been lied to numerous times, telling me the order was being processed and being shipped.

My husband's Asthma medicine (which he has used successfully for the last 10 years) is no longer covered!!! Now he is out of breath most of the day. Plus, my Dr. changed a prescription to another drug. Again, they won't cover it. I'm tired of money crunchers deciding what medicine I should take. Maybe, they will be sued for neglect when someone dies from not having the correct medication!!!

This has been ongoing for several weeks. It is so sad. I wanted my script in name brand, was told doc sent request for generic. Order was cancelled. Called dr office and was assured the script was written for name brand (DAW) which means dispense as written. IT is a headache trying to get the right info when you call. No one seems like they know what they are doing. I am someone who likes good customer service, this is pathetic. Finally today, I got a letter from the company saying an invoice was cancelled, just yesterday was told would be processed. Today I called and was told insurance would not pay for name brand. My question is why couldn't someone have told me before? My insurance has paid for this medicine. I hope this will help others.

I tried to switch to Express Scripts from Walgreens for the home delivery convenience. When I received my prescription, it was the generic, even though my order and confirmation email explicitly state the name brand. I called and told them I was confused about the bait and switch, not to mention that my doctor has encouraged only the name brand for this specific medical issue. They passed the call around to 5 different people before someone finally said the prescription from my doctor said generic was okay. That did not sound right to me, so I called my doctor to confirm and see if generic was in fact okay to use. She said they absolutely did not want me taking the generic, the prescription said brand name only, and not to take the generic.

Got a refill on seizure med (**). It was increased by 1 pill. My DR says no way would she raise it to 6 a day, too hard on kidneys etc. Express scripts say they have a fax saying such. Since Oct 21 I have been trying to get them to send me a copy. I took 6, made my hair fell out, saw dr today, have made several calls.

Because of the timing of medical services and prescription drugs, I ended up paying twice for my deductible. Accredo has a credit on my account of $6,246.92 and continually delays refunding this to me. I became aware of the credit on September 19, 2014 and as of November 20, 2014 no refund, just lame excuses. As of today, November 20, 2014, they tell me a refund check can be processed, but because of the high amount it will take longer than 14 days. Similar story that was told to me on September 17, 2014. They obviously make a lot of money by holding onto customers' money. Customers beware, do not over pay for medical services or drugs, refuse to pay until your insurance provides you documentation for what you owe.

I sent my prescriptions to Express Scripts on Nov 1st and they acknowledged that they received them on Nov 6th. I was told on the Nov 14th that my order would ship on or before Nov 19th. It is now Nov 20th and I'm being told that the estimated ship date is now Nov 25th and each day that date pushes further out. Even if they do ship on the 25th I will not receive my needed medications before December due to the holiday. I was told that they ship all orders within 2 to 3 business days of receipt. Well, that is a lie. I've now needed to get temporary short term medications from my local pharmacy twice now. They won't even tell me why it is delayed or when my meds will actually be able to be shipped. This is horrible customer service.

The customer service people are the worst! They WORK AT HOME. They can't figure out simple things, are rude, hang up on you, say things contrary to the last person you spoke to, and are just generally not understanding. Some jobs are okay for work at home positions but obviously this is not one of them.

Express Scripts charges unlawfully, if you provide auto payment information to them. I had very unpleasant experience with them. My doctor sent a prescription to Express scripts for ** and order any substitute if available. Express scripts filled the order and sent me the email with order fulfillment. Email didn't had information on the cost of the prescription, nor did the online site didn't had any information on the order. Their online site, does not even show that the order was fulfilled. When called Customer service, they told me that I will get my invoice only after order is shipped. When I tried to price online for the drug, I got cost much lower. Order got shipped after couple of weeks delay and then I got surprised by the amount that was charged to my HSA card on my file. They charged me more than $250, whereas the cost estimation on online site was much lower. When called customer service to ask about why they charged different amount than the estimated price on their website, she simply telling me that, I always have to call them, to get the pricing and not rely on the information on the website.

I along with many of you have had this issue recent. I submitted my scripts to ES on 10/28/14 and they showed it as received and shipping on 11/7/14 and took out the payment. 3 weeks later it is not shipped and is not going to ship for another week. I have contacted my insurance company that is telling me to use them with this issue and they had been told they did not receive my scripts but when I contacted them I was told that the St Louis Pharmacy was behind and that was the issue. Needless to say Upper Management is getting involved with this on my Insurance side and ES side. This is Unacceptable! What if these had been life or death scripts. I guess I would not be posting this then.

I don’t think Express Scripts is treating us as patients, they treat us as customers. I have a very unhappy experience with Express Scripts and like to share with you. On October 27, 2014, I called Express Scripts and authorized them to refill my 3-month prescriptions. On November 5, 2014 (nine days after the call), I did not receive my prescriptions. I called Express Scripts. The prescriptions specialist told me that my prescriptions were on held for 14 days. She was not able to find out what the reason behind it. She transferred me to the customer service. The customer service said that there was no reason the specialist should tell me that it was on held. The customer service also couldn’t find any reason why my prescriptions were not sent. She promised that she could handle my order and guaranteed shipped out on November 6, 2014.

My nightmare this time, started November 7, 2014. I went to my doctor to obtain prescriptions for my maintenance medications, and a routine check-up. My doctor insists refills be requested during an appointment, and not via a phone call. The prescriptions were sent via E-scribe while I was in the office. Express Scripts received them, and then later transferred them to a local pharmacy so that I could obtain an interim supply while waiting on mail order. Had to go back to the doctor's office Saturday. Fortunately, his office works half a day on Saturday. I again had scripts sent via E scribe to Express Scripts for processing. These New scripts were not found until Monday November 10, 2014.

I ordered a drug on Express Scripts and the charge when ordering was $42. But when the prescription was filled they charge me $127 and $220 on 2 separate orders. When I went on to Express Scripts to see what the medication costs the charge is $42. This is not right. I spoke to them without satisfaction and wrote and e-mail too.

I never received my insurance cards from Express Scripts. I called and spoke with a representative who stated that if I paid out-of-pocket, I would be reimbursed. I sent in my receipts and of course, was denied. I just wasted 30 minutes on the phone explaining the situation to 3 different people who could not assist, as I had to send the complaint in writing. I hope to never encounter Express Scripts again as they are liars and useless.

In August, 2014, my physician wrote a 1-year prescription for me for ** 40 mg and faxed it to Express Scripts. Because my prior prescription for this medication was running low, I checked my online ES account to be sure the new Rx had arrived. It had indeed arrived, but it was marked as "cancelled". I called customer service to see what was going on and learned that the pharmacy was out of the medication I needed. This was the reason for the "cancelled" notation. I was told to have the Rx filled by a local civilian pharmacy and I did so. The pharmacist had to call ES to make the arrangements, but he was able to get me a 90-day supply, as he was aware that I was in the process of moving some distance away.

Was contacted by ES regards a underpayment for medications. It was ES error for the day, their computers were providing the wrong info to the pharmacy. Received a letter demanding immediate payment for 78.00 or threatened with legal action. For THEIR error. So sent a check, along with a letter asking for an audit and for the names/contacts for the responsible party. Made phones calls to Debra ** and then received the correct mailing stop/address. Because of the threat of legal action by ES, I did send the letter REGISTERED mail, and it was duly received by the office. Address was to attention of Debra ** as indicated it should be done.

Since I am under 26, I am allowed to be on my parent's healthcare. My problems with Express Scripts arises from their inability to have a functioning database. My parent and I were on the same healthcare account and thus we were on the same Express Scripts account. On their forms, Express Scripts allows you to enter separate contact information (phone, address, e-mail, etc.) for 2 separate patients on one account. My parent was patient 1, and I was patient 2. Like many 18-26 year olds, I went out of state for college and lived my life in a separate part of the country. Express Scripts seemed to find this far too mind boggling to understand. How can 2 separate, but related, people live separate lives in different areas with different health needs?!

I have had the same medication filled throughout many years. All of a sudden Express Scripts needs a prior authorization and instead of accepting my doctor's fax saying this is the only medicine that works, they reject it and constantly rebutter his fax with a prescription. THEY want me to try first. Um. No. Your job is to take my monthly payment and apply it towards my prescription costs regardless of what the doctor prescribes. This process is still being worked on and it's been two weeks. Two weeks I have called them non-stop, harassed my doctor's poor nurses to call and fax them and called the pharmacy to check their system to see if it's been approved yet again. Two weeks to fill something I've received about ten years. If I could afford it I would switch companies. BCBS never gave me an issue with my prescriptions. I will never recommend this company to anyone. If I pay my insurance company to give me medicine then that is what I should get. If I wanted their opinion on what medicine I should be using, I would call them and ask them. They need to stop being cheap and give their consumers what they need---especially if they are being paid to do just that. Stop being difficult, Express Scripts. Just do your job!

In the last month, I have twice ordered prescription refills online. I did not receive any email confirmation each time I checked the online status. A few days after ordering online, I checked the status and none of medications had been refilled. Today with only 5 Simvastin tablets left, I was finally able to speak to a "live" person, thanks to the website "Get Human." The Express Scripts phone number is continually "busy." I have been a customer of Express Scripts for at least 10 years as this is the only service accepted by my insurance. This problem has occurred several times. One of my anti-hypertensive medication was not process so I had to go to a pharmacy and pay full price for few pills while I waited for the "automatic refill" to arrive.

Promised to process my specialty medication within 24 hours. It has been five days. I call everyday and receive excuse after excuse - never the same excuse, just new ones. Express Scripts received payment for the medication; however, they continue to delay shipping it - saying that now the pharmacist must review it. They have the doctor's prescription and Tricare's payment. They still refuse to ship the medication, telling me that they have 4-5 days to process all new medications. They could care less if the patient goes without their meds as long as they get their money. Do not bother calling them cuz they will give you a new excuse every time. They lied to me to get me to use their services - promising a fast turnaround on my medication. Beware and stay away from them. Pay the extra money and use a reputable pharmacy. Meanwhile, I deal with serious health problems from not having this medication.

I am on two blood pressure medications. They are to be shipped every 90 days. The time passed when I was to receive these, I called and was told by the auto record they would be shipped 12 days after they should have been. I then spoke with customer service and was told I would have the medication shipped overnight. That did not happen either, I am still waiting for medication and had to have my doctor call a script in to my local pharmacy. I have been without my medication for 2 days. This is people's health this company is playing with, totally unacceptable. I will be going to UHC my carrier and discuss this but I am sure it will do no good.

I placed an order for insulin on the 8th of November. I called two or three times asking when my order was shipping, and I kept getting different dates. The last time I called, they indicated it was shipping on the 17th, which is nine days after placing the order. Now I remind you this is insulin, and I don't understand why my order was in the queue for nine days. The reps when you called in are more concerned with getting you to switch to their mail order pharmacy, but their service is terrible. One time, my prescription was sent to the wrong address 40 miles away.

Our group insurance requires us to use Express Scripts (ES) for any recurring prescriptions and charges us full retail if we refill at a local pharmacy. So we contacted ES and they assisted us with moving our existing prescriptions from CVS to ES, and that went fairly smoothly, but that's where the good experiences ended. Next they asked for letters of medical necessity for prescriptions that we already had authorizations for, under our previous group plan which was also Anthem PPO / Express Scripts. So we asked for new authorizations from our doctors, we got the letters back from Anthem approving the prescriptions, yet ES charged us full retail, claiming incomplete information.

I was given a script for a mouth rinse from my Dr. It is a script that has to be compounded. Last year I had no problem getting it filled. I took my script to the pharmacy and when they went to put it through my insurance it came back stating I needed prior authorization. I called Express Scripts and was told that two of the medicines in the compound were not covered, the Dexamethasone and the sodium chlorides solution. I then called my insurance and they told me to get a letter of medical necessity from my Dr and a copy of the script. I did and still no response.

I got my insurance through the marketplace in August when I had a change in income. I decided on the Blue Cross Bronze plan, a quick review stated that OF COURSE it covered contraceptives. The first couple of prescriptions I had filled were a bit of a hassle to fill, but only took about an additional hour to complete (I have a very prompt doctor, thankfully). I also tried to get my birth control shot filled and was denied. I didn't have time to argue (because I was almost out of my window) so I paid for it and moved along.

Required to send in actual scripts as this was my first time using Express Scripts since insurance was changed. Mailed in 5 ninety-day scripts on Oct. 13, 2014. Received and acknowledged by ES on 10/16 - to be shipped within 2-3 business days. No other communications. Oct 27, I called to see where scripts were. Their computer said they would ship on 29th. No prescriptions here yet. Since Oct. 29, I have placed 6-7 calls to ES. Same runaround. All say they are "so sorry" and will send e-mail to pharmacy to expedite. On the 29th, one customer service rep "Ashley" PROMISED to overnight my order at no cost to me on the 30th. She lied...

When this company bought Medco and took over our problems started. Express Scripts is the worst run company, late with meds, blames it on doctors. Always need more info. Stay away from this company!!!!!!!!!!!!!!!!!!!!!!!!!

I am fed up with Express Scripts. I found out I can complain to URAC, so I am giving all of you the information. Maybe if enough people complain, they will have to do something. There are 900+ complaints similar to what I have experience, but they could not care less for the customer, so maybe if they are investigated, they will care. Complain to URAC at **

This is the latest of one of many bad experiences with them over the years, FKA Medco. My husband's medications did not arrive after 2 1/2 weeks and I called them. They made up some sort of lie that the order was cancelled which it was not and then some other lies to cover their... When I had gotten off the phone with the customer service rep on 10/22 who confirmed the orders would be processed and sent out in 2 to 3 days, as of 11/9 nothing. They put you on hold several times, come back with more lies, etc. No apologies. Finally I speak with a supervisor, they act like they are doing you a big favor and sense they could care less, just one more person they have to deal with as a result of their awful business.