Express Scripts Reviews

Updated on 11/27/2018: Absolute worst company to deal with! I have finally had to get my husband to call because I am going to have a stroke! My doctor did everything they told her to do and still NO MEDICINE. Now my husband needs medicine and same thing. Doctor does exactly as told, (like she doesn't know what to do) and same thing. Express Scripts says they don't have it. I don't care what I say, my doctor says, and now my husband. Express Scripts is never wrong! They lie, lie, lie to deny the meds you need. Why the military makes us use this horrible company is beyond me!!! We should not have to call over and over, day after day, and then have to call our doctor over and over because Express Scripts keeps messing up.

In Jan 2018 I was called by Express Scripts to tell me they were going to mail a medication and the cost was $125. I told the caller I did not want it for $125, that I can get it for $5 at a local pharmacy (with a copay card) so to send me the generic. They sent me the med anyways and charged me $3000 because I had not yet hit my deductible. I called to return the medication explaining the situation. I was told it was reviewed and denied. I know they have a recorded call of me telling them not to send the medication.

My husband's company switched from Walgreens to Express Scripts on January 1 so I called them to transfer over both my husband's and my prescriptions. Mine was the only one that needed to be refilled at that time. Two weeks later my husband received his medication and I did not. When I called they told me that my doctor had called and cancelled my prescription because they needed to talk to me. I had very few pills left by that time and I still had 2 refills. When I called my doctor they said they absolutely did not call them or cancel my prescription. It took another week for them to correct the mistake and then when I received it the price was twice cost of what Walgreens and Prime mail had been charging because they said that it was not the generic version. I was getting the brand medication from the other two companies at a significantly reduced price. They should be ashamed of their terrible price gouging ways.

Worse company ever. These people could care less about their customers. They are a scam. The people who work at Express Scripts are so not helpful. If these people had half a brain they would be dangerous. I've had my Dr. fax an authorization form over 7 times & call them & Express Scripts still tells me they never got it. They don't want to approve a more expensive medication on the back end so they don't have to pay for it. It's their way of pushing the patient to a cheaper brand. Meanwhile I'm dying and getting push back from the company. Something illegal is definitely being played by Express Scripts. They must be in the pockets of the Big Pharma Companies and Lobbyist. Government needs to look into this company and how they treat the consumer.

I paid almost $16 at the post office to send my son's controlled substance prescription to Express Scripts so it would arrive before the 20 day expiration date. They received it Jan. 22, 2018- 1 day before expiration. They called me on the 26th and said the amount was too large to send out and offered to transfer me to a pharmacy tech to talk to this about and said it would be about a 3 minute wait. 9 minutes later I hang up. I call back on Jan. 29th and pay my past due balance of $8.67 and I mentioned that I would pay the $600 something bill for this prescription I was trying to get, if I had to, but he said, "No, you just needed to pay the past due balance and we will get them sent out to you".

Hate Express Scripts. Every year I have to fight with them to get approval to take a specific medicine because they think they know more than my doctor. Beginning of 2018 and need to get RX refilled. Over $400 for 3 months worth and of course insurance deductible isn't met yet. Who the heck has $400 to spend at one time for medication? Accidentally left one of my medications home last summer when going on a trip. Took several hours to get approval from Express Scripts to get a week's worth approved at a local pharmacy. Only use them because my employer forces us to.

Customer for 3 years, the Express Scripts service stoops to an exponentially worse service level each year. For 2018, they have capped their records for price gouging, (2016 blue ribbon), astonishingly slow order processing and delivery (2017 blue ribbon) topping their penchant for deception by going for the gold in outright lying to customers (2018 best in class). Congrats gang.

I have been on medicine for over a year and Express Scripts has been providing coverage. It cost a lot and now that I am close to my out of pocket max they have decided to not cover it anymore. Which means I would have to continue to pay full price and they won't pick up any cost. My doctor has tried to appeal twice now. Since when do they have the ability to tell patients what they can and cannot take. Express Scripts is only trying to make money. They have zero care about patients. I am looking to get a lawyer to fight this.

I get medication through Accredo Pharmacy almost 5 years now. Initially 2 or 3 times I choose signature required during delivery of the medication. Then I realized that I have to be home for entire day to receive the medication. I literally have to take a holiday to receive the medication. So last 4 years I choose for 'no signature required' since it is a complete waste of time. Now today when I ordered the medication from Accredo, the customer service said, they can't ship the medication unless I choose for 'signature required'. I explained to them that I have been receiving the meds without a signature for many years now. But they insisted that it's their policy and it was not followed properly before.

I've been receiving one particular type of birth controls for years! All of a sudden, they send me a new one. I started taking it, and the medication caused a number of horrible side effects: breaking out, painful cramps, and strong pain in my lower back area (which lasted 4 days of my period). I called them asking questions and asking to send me the medication which was on my doctor's referral. Their pharmacist - Michelle - that they connected me with turned out to be quite obnoxious; she was telling me that I first need to calm down (even though I was not screaming but talking to her in a very strict manner explaining that they can't send a patient a new drug without notifying or asking for their permission if it’s ok to be a new type of drug), and I explained to her that I was in a lot of pain and had no time for argument, but I only needed the medication that my doctor prescribed!

No one know who had my birthday written wrong, however, several meds were sent to me. Then my medication that needed a pre auth...was cancelled 2 times and I have to call the doctor office to send the exact same info again, which still needs a 72 hour wait time. Meanwhile, I have been without my meds for 1.5 months. Who care I need them. NO ONE!!! Did I mention, I pay for this service???

Express Scripts has tried to charge me twice for the same medication, then withhold your medication. They don't care or admit their errors. They prefer if you go without medication. This is unfair & horrible.

When I call and have my script #, the robo person is fine. When I have an issue or question, the reluctance of that machine to transfer my call to an agent, is crazy-making. After at least 3 or more minutes of yelling "agent" into the phone, I start yelling and swearing. It is up to me to determine who I believe can help me. I know you're trying to get rid of humans whom you have to pay, but you're about to get rid of this human whose blood pressure goes skyward every time I encounter this. As you can see by my profile, I use a significant number of drugs which means I'm not well and really do not need the aggravation. I'm not buying a pair of shoes on-line. It is not one particular call I'm referring to--it is a continuing problem. Your human respondents are excellent, knowledgeable, helpful, polite, pleasant and very efficient.

These folks don't know what they are doing and when I called to resolve my issue I was unable to do so. My prescription was processed incorrectly and the customer service representative would not let me speak with their pharmacist about it. I was on the phone for 38 minutes and got nowhere. The representative was rude and unsympathetic about the error. I wish zero stars were an option.

Decided to give Express Scripts another shot. Well they are still some of the most incompetent people I have ever spoken with. After calling to pay for the prescriptions that should have already been paid for, they tell me that it will be 48-72 hours for a prescription that I paid additional money to have shipped 1 day. What's the point to 1 day shipping if it takes you 3-4 days to have it leave the warehouse? As soon as I was told that it would take that long, I said "cancel it". She said "I can't". What company in 2018 can't cancel an order within minutes of the processing. I immediately asked to speak to a supervisor who claims she was "able to cancel it".

This company has the worst customer service, no way to contact manager or file complaint within company. They sent me an unauthorized controlled substance prescription and charged my credit card without consent. When trying to fill my normal prescriptions they keep trying to recharge me, after a supervisor bypassed the amount held on my account for prescription we canceled. Customer service agents are uneducated and incompetent! I have been dealing with this for three weeks and still cannot get them to send me my diabetes and depression medications! Horrible company, beware and stay away!

I have experienced consistent delays and difficulties with mail order refills and renewal requests since I became a customer of Express Scripts (after they bought Medco). While less expensive drugs tend to process quickly, more expensive drugs can require me to make anywhere from 3 to 6 phone calls to Express Scripts before they're sorted out. I take an antiviral drug that is literally the drug of last resort for me, as I've developed immunity to every other medication used to treat my condition. Missed doses contribute to immunity. I sent an online request for a refill on 12/27/17 (I had met my full out-of-pocket obligation for the year); I took my last dose on 1/20/18 and have been without it since (today is 1/25/18).

Horrible company. Choose anyone else. When I was looking for a company to cover my medication on the Medicare webpage, Express Scripts indicated they would cover one of my medications, at the quantity I have taken for over ten years "with prior approval". I have never had any problem getting any prior approval for any medication from any other company. As there is no way of knowing if approval will be given before signing up, I'm not sure how we are supposed to choose a company that states this. I chose Express Scripts and now find the prior approval process is horrible.

I called Express Scripts to see about my son's prescription for the generic of an ADHD med, that I sent them 2 weeks ago & apparently they claim they never received it. When I asked to speak to someone in the St. Louis office, where it was mailed, they told me they have no way to contact the St. Louis pharmacy or office. What?! Now, I have to cancel that prescription, go get a replacement prescription from his dr, since it's a "controlled substance" I have to pick it up, & mail a new Rx to them & hope this one doesn't get lost in the mail too. No, thanks! I'll take it to CVS & pay extra but I don't trust Express Scripts to fill the Rx properly now. Plus, it wouldn't arrive in time.

Every time I order my medication, I pay right away on it. Every single time though I get a email or notification that I still owe money. I go through this every time. So, since I cannot screenshot the confirmation and amount I paid. I will be having a friend take a photo of my confirmation and amount paid. I'm tired of getting double billed or add ons later. I tried calling customer service one time and the lady hung up on me and never called back.

Call to get help and wind up on hold for over 50 mins. Level of customer service is PATHETIC. You explain everything, they put you on hold and transfer you to someone else, you do the whole scenario again, and they put you on hold for someone else. Hang it up Express Scripts...you are a very poor provider. Shame on your company and its executives that allow this crap to happen.

Worst company ever to deal with. 1 star is way too high. Prior authorizations are a nightmare. Awful customer service, slow, and do not care. Keep changing prescriptions yearly and make it impossible to get filled within a two month time frame.

I'm currently enrolled in the Pfizer RX Pt. Assistance Program with an ID #. Enrolling for 2017 was an absolute nightmare for my ID physician’s office and me. Taking into account our discussions and the process used last year at this same time I proactively on Nov 17, 2017 mailed in my application for the same Pfizer RXPathways Pt Assist Prog 2018. I decided to use my cancer survivor PCMD this time as she has a DEA# (which was another big issue last year as my provider had no DEA # and your system can't process refills etc) and at my q3mth office I had her sign the completed application as well as she provided an additional hand signed prescription (required for home delivery) completed in the Hopkins Electronic system on paper and she hand signed it. (They no longer do handwritten prescriptions on a pad.) The computer does it and they hand sign it as required by Medicare etc.

Cannot get meds because Express Scripts gives doctors wrong fax numbers. I am diabetic and have gone without some needed supplies for a month because they refuse to provide correct fax numbers to my doctors. I am at my wit's end and my doctors have done their parts. This company needs to be investigated!

Giving these incompetent staff and company a 1 star was over-rating them. Minus stars would be more appropriate. I have taken 2 ** patches for almost 1 year but with another health insurance. Now Express refuses to fill the 2nd patch. I would need a 2nd patch if they made a higher dose of **. I spent nearly 1 hour on the phone being given the run-around. I even talked with a supervisor but they refused to connect me with the case manager who was working on the case at the time I called. (Learned this information after 30 minutes on the phone.) This call was preceded by 6 minutes of phone tree hell and several other attempts to get through. They have received information from my physician 2 days in a row and they have my entire case file. I also wrote a personal letter which my physician included with the faxes he has sent.

I have fought using Express Scripts for 3 years or more. This year, the only choices were the 90 day mail order meds or a 30 day supply with Walgreens only. I left Walgreens over 2 years ago due to problems with refills, and found a great small town, no frills pharmacy. I currently have no prescriptions on the mail order list. My psychiatrist refused to play their games. He used to do the paperwork, send or call in and then it was back and forth with the company saying they never received the paperwork. He would do it all again because his patients were calling the office to see why their meds were not approved. So, I have an appointment with my doctor to get new prescriptions.

Accredo pharmacy is filled with incompetent people. This ranges from customer service agents, pharmacists, and their nursing staff. As a nurse myself, I am appalled by everything that happens. No one understands how to verify prescriptions or how to ensure that shipment of supplies are accurate. The customer service representatives do not have access to referrals or dates of when they are current or will expire. The referral department for Accredo, which is a subsidiary of Express Scripts are unable to access information from Express Scripts. The staff are unwilling to call the other departments. The pharmacists are rarely available, however when you do get in touch with one the majority of the time their answers often contain the verbiage of "I don't know". The nurses have no idea how to help the patients.

Paid extra for 2 day shipping and was told it was being shipped on Thursday and on Friday found out it was not shipping until Friday. They won't ship anything on time. Always a week after receiving order. Customer service is no help and you're lucky if they answer the phone. Wishing for our workplace replaces insurance and mail order other than Express Scripts!!!

They kept sending me notices to refill prescriptions that I still had 3+ months supply of and when I needed a prescription they said I didn't have current ones on file. I did have those prescriptions on file and confirmed that the electronic prescriptions were sent during a recent visit to my Dr. Representatives and supervisors were rude and they sent me (and charged me) for prescriptions I did not order and refused to discuss it further. I can get all my prescriptions locally for a few dollars less than from them so what is the point? Express Scripts is HORRIBLE and they will no longer be my choice for ANY of my RX needs! -Very unhappy customer.

What a joke. The military has a contract with Express Scripts but while they take the government's money, they do not provide any customer support. We were forced into using this service unless we wanted to pay enormous fees to use a local pharmacy $45 for a 90 day supply through mail in - $119 for 30 days at the local pharmacy (had been $40 dollars). If prior authorizations were needed, my pharmacy contacted docs and tricare to obtain them - following up until I had my meds. Express Scripts sends a fax. If they don’t hear back in 24 hours, they cancel your order. No follow-up with docs no interactions nothing to see if the doc had received their request. Just an email to me saying they asked the doc for info. And when you call they can only tell you the same thing you already read on the screen.

Worst customer service EVER, the CEO and the whole management team should be FIRED! Even though my brand name prescription is covered by my plan, Express Scripts is giving me and my doctor the run around, the Dr. calls to get a "prior authorization" done and after five times, the system is not recognizing it nor Express Scripts communicates the reason why, everyone in the Customer Service line is useless, ZERO authority, Express Scripts keeps pushing me to generics and I don't want to change a 25 year use of ** without a problem. If you are evaluating this company to provide services, STAY AWAY!

Our company switched from Blue Cross/Blue Shield to Escripts for our medication coverage, and it has been nothing but a nightmare for all of our employees. Their whole "pre-approval" process is nothing short of a time-squandering nightmare for doctors, and by the time a medication makes it through the so-called "pre-approval" gauntlet, well, you're either dead or you've gotten used to living in chronic pain.

Recently changed insurance company to Express Scripts Inc. My son, who is 24 years old, has a co-morbid diagnosis of Autism and Schizophrenia. The ONLY medication that keeps not only him safe, but my daughter & I safe, is **. It is is a very strong medication. It's so strong, he has to have blood drawn every month because it can destroy his white blood cells. It is literally the only medication, that has worked, the last resort, when all others have failed (and he's been prescribed over 30+ medications in over 20 years).

Express Scripts require use of the mail order pharmacy after two retail refills or maintenance medications, or a penalty is applied. The problem is that the mail order pharmacy does not accept manufacturer coupons or co-pay cards. This results in significantly higher out-of-pocket costs for the consumer, although Express Scripts loses nothing. I requested and was granted an override of the retail pharmacy penalty so that I could save $150.00 a month on Trulicity, for which there is no generic equivalent. The process was working well until my last refill in Dec. 2017. The retail pharmacy presented me with a copay of nearly $200, instead of my usual $25! They explained that Express Scripts did not apply the e-voucher that it had applied for the prior nine months. I go no explanation of why the e-voucher was suddenly stopped.

My retirement plan switched to Express Scripts for 5 months. TERRIBLE CUSTOMER SERVICE FROM START TO FINISH!!! I have been on Cardiac Meds for 10 years and Express Scripts would not allow 1 med which has always been approved by others. So I got to pay PREMIUM OUT OF POCKET FOR THAT. Now that I have Silver Scripts as my Plan's Pharmacy provider, GUESS WHAT... The drug is APPROVED. Always talked to some totally inept personnel from ES on the phone with no help or resolution. This is a Company that needs some serious help & direction!!!

I called on Dec 31st 2017 to confirm medication pricing and coverage. I got a call this morning with a completely different pricing for mail order delivery on Jan 2nd 2018! All the info I was provided by an agent on Dec 31st is different than the info the agent I spoke to today is giving me! Ridiculous service... and no appreciation!

A comedy of errors at Express Scripts. They say compounded medications can be home delivered and say to mail in the script; then this was wrong. The say my compounded medication needs all ingredients listed; but there's only 1 ingredient and it's listed. The discussion went on as the customer service person asked the same ridiculous questions.

I wish I would have read the reviews first. When they called me, they made it sound like I would be getting raked over the coals if I did not use them. I take generics and the amount saved at each refill is less than a dollar each. When I ordered this prescription, I explained that if I don’t have this prescription in 5 days, I will have seizures. Then you wait until FRIDAY NIGHT AT 7 PM on a Holiday weekend to tell me There is a problem. You made a mistake, and I may have to go to the hospital because of it. If you had a problem, you should have said something about it to me in the AM Friday, when I could do something about it. Can this be fixed tomorrow with you? What is the issue? I will hold you responsible If anything bad happens to me because of this. “Schedule an appointment”, you have to be ** kidding me, I saw Wendy an hour before calling you on Thursday.

After calling them on several time from the end of November to December 29, 2017, my husband prescription was never sent and he had been without it for more than 3 weeks. 1st they told me there was a problem with the quantity and had been trying to call my doctor, and on my doctor answer recording it state they do not responed to pharmacy for the patient health to have the patient call them, they never notified me. So I finally when I called back everything was good and it would be shipped and we would have it by Friday and that is when my husband was out, when we didn't receive it. I called back and then they told me he hit his donut hole and it would be over 400.00, so I told them I would call back, I talk it over with my husband and we decided to get a smaller quantity. So I called back and they said I could get 2 wks for 15.00 copay, so I talked with my husband and he said, "Ok."

I am completely irritated with all my Express Scripts experience. This company is foul and don’t listen to your needs or request. I only order 3 months supply from them. They sent me a one month supply then charged me the same as they would for a three months supply. I spent hours on the phones with their representatives who would not refund me nor take initiative to contact my medical facility to correct the mistake. Now I am out of my prescriptions because Express Scripts doesn’t attempt communication with the company who pays my copay.

I have been getting my scripts filled by them for 2 months with just a few problems until this month (Dec 2017). I tried to get my scripts filled this month and they denied payment for them. After contacting them, they told me I had to get them PA'd which my Drs. office did. After this, they still denied them and said that since I was in Hospice Care (which I am NOT in!) that they would have to pay for them. I told the rep that I was not in Hospice and they said my Dr office would have to tell them that (which they did). After my Dr told them this they STILL wouldn't pay for them and said we would have to file an appeal and hung up on me! Needless to say, I called Medicare right away and switched to another company! Beware, do NOT use them as your prescription company!

I have two pharmacy coverages both which are covered under Express Scripts. XPO Logistics and Tricare. If I go to a local Pharmacy they will bill both insurances. But if I use the Express Scripts Mail Order system, they DO NOT process the TRICARE coverage even though it’s the same company processing the claim. What's worse, they do not mention this in their website or in any of their documentation. I have paid over $200.00 in additional copays that should have been covered under Tricare. I am not the only military retiree who has experienced this unethical procedure. It appears Express Scripts has accepted the military contract but are unwilling to service its members.

I have a torn rotator cuff for which my provider prescribed a simple, non-narcotic anti-inflammatory. It's been four months, and Express Scripts still has yet to be able to fill it. The reps claim they have reached out for authorization from my doctor's office multiple times and have not heard back. This is false, as I know the doctor's staff has provided the requested documentation several times. I have already filled a grievance with Tricare and intend to elevate it higher as soon as I get back from being out of town.

I received a bottle of medicine from Express Scripts and it has a horrible smell. I don't know if it's the bottle or the medication. And why have they taken the color of the pills out and made them all white. I'm really concerned that they are using the cheapest formula for the medicine. Please let me know I can't be the only one that has noticed this.

I contacted Express Scripts this past Friday to have my prescriptions filled by mail order, because I have to pay higher deductibles when obtaining my medicine from the one pharmacy that they allow other than themselves. First and foremost, my doctor is unable to send my prescriptions electronically because Express Scripts system never validated. After contacting Express Scripts I was told prescriptions had to be faxed over, mailed in, or electronically sent. After all of the chaos surrounding that, I asked for an ETA on when I would be able to receive my medication and the Supervisor told me by the middle of this week.

They failed to register my refills authorized by my Physician which prevented me from ordering life saving medication. When their error was brought to their attention, they promised to overnight it which ended up being 6 days. 6 days without seriously needed medication. When I complained they tried to blame it on everything else but accept responsibility. HORRIBLE!

A constant drumbeats of many reviews is having to go without needed meds and uncaring customer service. My experience was the same. Walmart switched brands of one life saving drug and it hurt my stomach so bad I was bleeding. I was told by customer service that I cant just get a refill of another brand. Express Scripts is my Medicare Part D. They kept me on the phone for multiple calls multiple hours telling me nothing could be done repeating the problem till they mentioned override.

Been trying to get in my account ** for over a week. They are telling me my password is incorrect. Been using the same password for a year. So what happen? Very unhappy. Need to order prescriptions now.

So now here it is 12-12-17. My pre-authorization was confirmed as having been received on 12/6/17. My prescription still isn't filled. They are the worst company I have run across in my life. My blessings are that it was not a life threatening situation, only painful. For a non-narcotic pain patch that's been around for a long time, not getting it filled demonstrates incompetence and that they don't care about me as a customer. And nobody bothered to call me to tell me what was going on.

Said they shipped my meds but didn't. Instead, held the prescription for an extra 5 days. When the meds did not arrive after 10 days, asked for a "lost package" replacement. Had to argue the point and after a long call, Express agreed to replace the lost script and to send it expedited on Dec the 8th. Even received an email confirming that was being shipped on the 8th. This morning (the 11th and after not receiving the expedited order), discovered the order is not to be shipped as promised and would be shipped on the 11th and not expedited as promised. When on the phone with all of this, Express could care less that the meds did not ship and argued with me when I was trying to get the order filled after they failed. Ended up going to the local pharmacy who helped me graciously. Will NEVER use Express Scripts again... Their lackadaisical attitude and care for the patient is shameful!!!

The absolute worst. "Offered" home delivery for my rx, which I did not want. Doubled the co-pay if I didn't opt in. I would PREFER to pick up my rx at my local pharmacy, but I cannot afford to be charged DOUBLE. I appealed the increased co-pay and was denied. When I opted in for home delivery and my doc placed the order, their system indicated it wouldn't ship for 10 days. This is INSULIN, not **. It cannot be delayed. When I called the rep advised it would actually be 16 days to ship, but it "might be sooner" because the medication is temperature controlled. Not because it's life sustaining or anything, because of the temp. Turns out it was shipping out the next day, but NOWHERE was that indicated on the website, in my order notes, or in the fine print.

They take multiple days to even prepare your order for shipment. The free shipping then takes an additional 3-10 days to actually get to you unless you want to pay them more for two-day shipping. Additionally, they don't allow returns once an item has been shipped. I haven't even gotten the order yet and I'm paying $350 for lotion when the generic is $10. I couldn't even see how much the order would cost me until after it was shipped. I've hated dealing with them for years and I'm happy my insurance provider is dropping them at the end of this calendar year.

Too bad there is not a zero for the experience scale. The incompetence of this company is astonishing. I have never met so many rude and incompetent people. I've been trying to get meds from this company for over 2 months now... And still don't have them. Not one person at Express Scripts (ES) has taken accountability for the nightmare that is ES. They like to play the blame game and say it's the doctor's fault or the insurance provider's fault - it is not anyone else's fault but Express Scripts. Everyone is doing what is required of them (multiple times because ES keeps telling them they need to do it again for one reason or another).

Express Scripts is a company that seems to have many moving parts, with no effective means of communication between departments. My doctor faxed, called then re-faxed and re-called 6 times to ensure that my medication would be filled. Each time I would check express scripts website it said in bold red letters WAITING FOR DOCTORS APPROVAL.

Had an important medicine I needed to get filled. Just moved and went online to change my address in mid-November. Then I got a call on Nov 18 saying, "We can’t send your prescription unless you verify the address." I called them Tuesday 11-19-17 told them my new address and the girl said it will be shipped. I noticed Saturday the account still said waiting address change. So I called Friday Nov 22, asked where the prescription is and told them it was very important. The rep said it will be sent out no later the Monday and get to me Tuesday the 26.

I've been battling their ineptitude for years and they have actually made me sicker. If I knew where to start I'd create a class action lawsuit. 1) Generics with no prior notification. 2) Defective medications. 3) Compartmentalization of depts. where the right hand doesn't know what the left is doing. 4) Delays in meds for invalid reasons, 5) Prior authorization required for meds that don't really need them. 6) Severe penalties for name brand when doctors request, and generics nearly hospitalized me - sent me running to doctor with dangerous symptoms. Cost me an extra Dr appointments, cash for meds, Doctors now charging for ridiculous prior authorizations. Calling Dr. To verify name brand every refill - doctors now refusing to return their calls. I've spent nearly 100 hours in 4 years dealing with this horrible company. They have made my illness worse. Is anyone in charge? Who is overseeing them? Does anyone care at all?

My doctor sent a Rx to my pharmacy. They told me that it would take a few days to fill as it needed pre-authorization. I called the number on the back of my ID card and was informed that it could only take 9 minutes by phone or 3 minutes if done online. My doctor told me that after it was sent in, the Rx was not getting filled for the other days as Express Script's team took so long to get its job done. This is horse crap! What good is improving the sending part if Express Script's end still sucks at efficiency in getting the job done? I will give Express Script a bad reference forever. I just wish there was a lower rating than "0" that I could give it!

When I called on 12/30 to pay my balance of 62.99 and inform them I tried paying both my noncoverage prescription and the past due balance it wouldn’t let me. I was informed by Tech William that the 62.99 included my noncoverage and past due balance of 37.78. This morning I get a call to pay the 37.78 because it’s not covered 100 percent by my insurance, (they’re my prescription insurance plan) I told the operator that maybe everyone should be trained again on how to read the accounts since no one seems to know what the right or left hand is doing!! Again, Why are they still in business???

I have had multiple problems and in 20 interactions I have had mistakes, and or misinformation on all but one call. I am not normally the type of person that takes time to write a review but the service is so bad at this organization, I have gone without my prescription medication for two months not because of my doctor, insurance company but because this company lost my prescription between two of its internal departments. It took me at least 10 calls, hours on the phone personally and also my doctors time, her nurses time and time from my insurance company time to get it resolved. I would never use them again if it was not the Only pharmacy that Amerigroup allows me to use for mail-in prescription.

This is the perfect example of a company too big to care and designed with minimum service rewarded by maximum profit. It seems the employees typically try to help - that is once you make it through the automated phone gauntlet. The system however is set up to make sure your services are delayed, minimized and difficult to the maximum degree so that you will give up before you receive anything. I have been trying to get my spouses coverage set up for 2 months. I called Tricare (yes, I am retired military) and they reactivated her coverage with the one simple phone call; no problems, no issues. They told me for prescription coverage I would have to speak with Express Scripts. Well 2 months into the process and the battle lingers on. We are in the queue now though and we should receive the prescriptions in the mail in about 2 weeks. This has just been an unbelievable journey and talk about the stress.

I went to my pharmacy to get my prescriptions as usual only to find out that one wasn't available. Express Scripts kicked back an error that I went over my plans capsule limit for this medication. I knew there must be some kind of mistake because I have been taking this same prescription for years and have never had an issue before. I called Express Scripts while still in the pharmacy and they informed me that I filled a prescription for this medication on Sept. 27, Oct. 2, and Oct 27, 2017 and my plan only allows 180 capsules within a 60 day period, I counted and the 60 day period would have ended two days ago. If something looks strange here it's because it is. I filled my prescription on Sept 27th as usual. A few days later it was nowhere to be found. I am very responsible with my medication and this is the first time this has ever happened.

I've used Express Scripts for a few years, things have gotten so bad that I would rather make extra trips to the local pharmacy. They have repeatedly ignored my doctor's prescription refill requests over and over - claimed that my prescription had changed and the doctor had to verify... He sent 3 requests and they told me that he has not replied. Then, I was told that they were mistaken. My prescription hadn't changed at all! Several times I have ran out of medication... But not one person could explain why. Oh, and if your prescription gets lost in the mail, you're still responsible for paying for the lost shipment and the replacement... Doesn't matter if your medication costs $3.00 or $1200.00.

Terrible follow up and reps always blame the insurance company. Over a month for a pain patch is ridiculous. Going back to CVS Pharmacy where you get personal attention. The phone sucks too and the wait. How this company stays in business is beyond me.

I wish there was a possibility of giving a zero as a rating this company is worse than anything I've ever dealt with. I am away on vacation and realize that I forgot to pack one medication. I called 5 times on Sunday and while I was able to hear the background music in the instructions once a representative actually answered the phone they could never hear me and they would hang up. The problem was clearly on their end. I contacted another number in hopes of getting my emergency refill taking care of only to spend 20 minutes on the phone and having the representative say there was nothing he could do for me. I'm really not even sure why there was nothing he could do for me. Worst customer service ever today I called my doctor and had a direct order put into a local pharmacy.

I have used Express Scripts pharmacy and until I just retired, I did not have many issues with them except when they updated their website. Then all my prescriptions and auto refills were lost. I just retired and now I need a PAL for a prescription that I have had no problems with the dosage, in the past many years. I was denied the regular amount I usually take and was OKed for a smaller amount which would have sent me into withdrawal. My doctor filed the PAL with them and I was OKed for a year. How can they change my dosage without the doctor's approval. They are not my doctor!! I thought about calling someone to see about a discrimination suit against them. All I did was retire. I am still disabled with the same problem. It didn't go away when I retired.

With my new Blue Cross plan, my doctor placed an order for the anti-seizure med **, which I've been taking for 7 years, on Express Scripts. In your preferences on the website, you're allowed to state that Express Scripts must have your permission to charge you over a certain amount. I put my preference at $150, so if my meds were going to be more than that, I HAD to be notified and authorize that they could go ahead and charge me that. Well with Express Scripts, they don't tell you how much you're getting charged until they ship your medication. It was shipped 11/16, and I almost puked when I saw that they charged me $3,800. I immediately called to say I did not authorize a payment that large, and I wanted to know WHY it was so unbelievably much, when previously I paid $150 for a 3 month supply. The lady told me it was a question for the billing department, and that they would call me. They never did.

After I met my insurance deductible they increased my co-pay. When I asked why they said it was due to the deductible not being met and I would have the higher co-pay for at least year even though only 6 months left in this year. I asked that they never ship anything, the next month they sent a med that I did not want. They said that they are allowed to do what they want by law. I ask that they close my account and they tried to ship another order. I called placed it on hold, they shipped it, I was refunded the charge but they get to keep insurance money even though I did not get the meds. That way I cannot get it locally, when the pharmacy called to get them to release the Anthem claim they said I was only permitted to get all meds mail-order. Funny since I closed my account with them.

I have begun using Express Scripts mail order due to being mandated by my insurance, interestingly, the mandate is only for one prescription that has a copay of $300. I received a call from an elderly lady asking if I was aware about my mandate and would like to sign up. Of course, I agreed and she started gathering my information, address, as well as putting a card on file. She ran the script and it was $300 which I was aware but asked her to apply a discount card that took $100 off (Giant gladly did that for me before).

Absolute garbage service at best. Have been trying to get a pre-authorization for medication for weeks now and had numerous times my doctor has called and faxed over the paperwork with it being denied every time. Very aggravating process and filing a complaint with the BBB. DON'T USE. WOULDN'T RECOMMEND TO MY WORST ENEMY.

Why insurance companies outsource prescriptions to this company I will never know. Their customer service is horrendous. And that this company has the nerve to tell doctors they have to get prior approval from THEM to prescribe drugs is rich. My doctor called a script over to my pharmacy, so that I could have meds on hand just in case my symptoms flared up in the next couple of months. Not realizing Blue Cross/Blue Shield had outsourced their prescription drug service to this company, I tried to use my insurance card to cover my meds. That didn't work, and the BC/BS customer service agent gave me the phone number to Express Scripts. So I called them, and had the most frustrating conversation.

I Look online for a price of a medication said $187.50 for 90 days. When they shipped they only shipped 24 pills, and still charged me the full price of 187.50. Said that is their policy. They are the biggest scammers I ever seen. Nobody knows what they are doing there.

Explain how you're not stealing from your customers because I don't understand it... If I pay cash, the price is lower than if I use insurance on several of my prescriptions. Express Scripts knows this and forces me to use insurance because it's available. How is this not illegal? If the prescription doesn't cost that much for cash users then you're not only stealing from me (charging me more because I have insurance) but you're also taking advantage of the insurance company (that should be reducing my cost in the first place). You're totally double dipping and taking advantage of me. I can only assume that you and the insurance company must be in it together.

Express Scripts is the most unreliable service. I’ve had the same prescription for 5 years and they still can’t get it right. Multiple times I have not taken my medication on time due to them not sending it out. Also sometimes they change my medication to a different generic without notifying me of the change. I called 2 weeks ago to have them send a refill. Then when I didn’t receive it, but I ran out of the pills I had, I called and they said they would overnight it to me for $21.

Medical Mutual uses Express Scripts for prescription coverage. Getting close to my deductible, they decided to raise my copay to $1100 for one month's prescription. Therefore, I will not have ** anymore. Can't afford. Tried to appeal, put on eternal hold.

This company is the most frustrating incompetent company to work with. I got a compounded medication that was not approved. I was told to buy it and file an appeal which I did. The appeal was approved since this was a medication with no alternative that would work for me. I have been trying for 6 months to get it approved talking to customer service reps that are completely incompetent and do not understand anything about the drugs or reimbursement. They are asking me for information that pharmacies do not provide and now want the appeal done again because they don't know what else to do. I am now filing a complaint with BBB to get this resolved. Companies like this should be investigated and I would guess they are trying to save money and hoping that patients will give up.

New customer - can't get scripts filled - Have to get pre authorization for drugs that I need and the Dr has sent two different pa's, now has to appeal. Why does someone else have any authority over a doctors prescription? Sick sick sick of these idiots. If there are so many complaints, why are they still dictating over my life?

Repeated attempts to fill the same prescription sent electronically from physician's office. First they wanted information on interactions, then they wanted to "make sure there are no typos" in the prescription, then back to wanted information on interactions again. Meanwhile, they "voided" the prescription due to time elapsed! Each time the physician has responded to their request but Express Scripts claims to have no record of the contact. Needing the medication, I have had to resort to a retail pharmacy, at significant personal expense, as Express Scripts finds another reason to not fill the medication. It is by far the worse health care benefit I have encountered as they increase profits by denying bonafide prescriptions.

I have a sinus infection that has not cleared up after three rounds of oral steroids. Because of this my doctor wanted to prescribe an anti-biotic nasal spray that needs to be compounded as it is not available off the shelf. Much to my surprise the pharmacy called me back and said it was not covered by insurance. When I tried to delve deeper into this, and called Express Scripts, I was told my policy does not cover any compounded medicines, period. Nowhere in my policy does it say this. I was bounced back and forth between various phone banks for close to 3.5 hour today to no avail. Lie after lie, after lie, deflection deflection after deflection. Who in the hell do they think they are to declare what is medically necessary?

Yesterday I received a generic medication from Express Scripts which was strange since I cannot use a generic in this certain medicine, which I've taken for 20 years and my doctor only prescribes brand for me. I called my doctor's office and was told that ES called them 2 weeks ago and stated that I had called to request a change from brand to generic in order to save money. This is a bold faced lie. I never did this. And my dr was confused knowing I cannot tolerate a generic but complied thinking I had requested this change.

I have had several problems with Express Scripts and Medco. One complaint is an increase of one of my prescriptions, from $40 per 3 months, to $40 per month. I may have to change the dosage to reduce the price. We'll see what the doctor recommends.

I use their app a lot. I will get status messages a drug is being processed. The next day the drug is canceled and a new message says they are reaching out to my doctor for a new prescription. I also waited 2 weeks for a drug being processed then canceled then processing then canceled. The drug wasn't covered by my insurance and had to get a substitute. The substitute had the same problem. I called and the rep said it was being shipped tomorrow. I call back and the rep said it will be shipped in a week and a half. I request a supervisor and am told it is not approved and I must find a substitute. I am switching all my prescriptions to my local pharmacy.

These people are ridiculous, they started asking for authorizations for a couple of my prescriptions and have screwed up my health care in the process. My doctor can't get them to OK the doses nor the quantity I need. I have been on these same medications for 10 years and out of the blue they are going to dictate what I should and should not take. They are order fillers not doctors!!! They need to be out of business... Needless to say they're fired. Was a client for 2 years.

Insurance company use Express Scripts to refill my prescription specially for 90 days supply which was OK with me if I get my medication on time. It turns out to that I have to contact them every time I need to refill (no automatic refill) which I did. Some of my medication is a matter of life and death and had to be delivered on time but those guy don't take it seriously at all.

My wife was hospitalized while we were vacationing in Mexico. We had a very detailed bill from the hospital that I submitted to my health insurance company. They very quickly reimbursed me for the expenses, except for the ones related to prescriptions. They said I would have to go through Express Scripts to recover those. Very understandable.They highlighted these and totaled them up so I clearly knew what to submit to Express Scripts. I proceeded to mail all the hospital bills and explanation from my health insurance on the prescriptions.

Logging into my account to order or pay is a nightmare, I'd rather spend 3x more and get my meds at Walgreens. On the rare occasions I finally get into your site, I save login info on my laptop plus write username and PW in hard copy. Yet every time I input what I've saved to access my account, you claim invalid entry. So back to square one. You claim again and again you will email me a temp access code which never arrives. You must use the cheapest vendor and bid out monthly since the manufacturers of my meds keep changing. Pretty sure that takes its toll on efficacy.

Express Scripts is an online pharmacy. They try to be the Amazon of a pharmacy. Amazon is conquering the market as it is super convenient. However when you add the need for a prescription the business model breaks down! You have to send them the prescription, they then send you the antibiotic or whatever medication. If there is any error, they will send the prescription back to you and you need to send it back to them! It becomes an absurd nightmare, not a service. Going into a pharmacy is order of magnitude more functional easy and workable. I HATE having no option and being confined by Blue Cross Blue Shield to using this absurd dysfunctional concept of online pharmacy! It should be illegal. I do understand how on paper the cost savings of not having a brick and mortar location seem attractive to the corporation. However this business model when a prescription is required DOES NOT WORK!!!

Because of the health care choice of my husband's employer, we have had to deal with Express Scripts for many years. I have had recent communication problems with Express Scripts in getting ** (name brand-seizure medication). My local pharmacy can fill the prescription just fine as written. I have problems with the generic. By using ES, I have had one call from them and then sent the wrong medication (generic), then called and spoke with the on duty pharmacist and he tells me when it will be shipped (last week) and it was shipped yesterday. If this was a prescription for something minor, I wouldn't mind, but I don't want to have a seizure due to their negligence. I believe I gave them plenty of time to resolve the problem-almost a month has gone by. Hopefully the prescription will arrive today or tomorrow.

My daughter had tried many epilepsy medications before finding one that worked without side effects. She switched to ** and did so well. No seizures for two years. I changed jobs and then I had to deal with Express Scripts. Her ** went from $50.00 to $360.00. We had to put her on something they approved and she has had headaches and vomiting Ever since. I asked the Express Scripts person if she actually has another seizure if we could swap back and she says maybe. They really care. :(

This is by far the worst company I have ever dealt with. I believe it is in their business model to deny every prescription and continue to run you around until you just give up trying. They have outright lied when I was told they were waiting on my cancer doctor to respond to their requests and should only be a few business days. The small cancer center (very professional and organized) had no record of ever being contacted. This scenario keeps repeating and my frustration grows. I was told that my prescriptions must be pre-approved because this SAVES ME money, but my doctor charges an additional $20 if a valid prescription must be revalidated. I have no choice and must use Express Scripts, but if anyone has a choice of another provider, please use it.

After a few more phone calls and about an hour on hold, the medication was eventually sent out. In the mean time I had to pay out of pocket for another pharmacy to fill the Rx. The issue has been resolved at this time.

I have been trying to get my pain meds for over a month. I know there are new regulations regarding certain medication which is why I started the process early so when I was out there would not be any time without them. I only take I pill at night and I have been without my pain meds for almost two weeks. Every single time I call them up and get another liar on the phone that just tells me what I want to hear to get me off the phone. They lie and tell me that it is being over-nighted free of charge and then it doesn't show up. When I call they tell me they need prior authorization which they received over a month ago. It's the same runaround every single time I call. I refuse to call them again just to be lied to. These people don't care about their clients. I will start looking for another option.

Express RX messed up a refill. They should of refilled a three month supply. They did a one month supply. Their cost per bottle is less than $18. Normal Rx is $49 for three. They charged $49 for one. They made a profit of $21 extra. I used them due to insurance requirement. Do not use unless you absolutely have to. Bad service.

This company is a literal death sentence. They will do anything to protect their profit margin instead of offer the correct medications your doctor recommends. Even a basic z-pack wouldn't be covered since they deem it "not meeting the criteria of a medical necessity". So you go to your doctor whom you trust, then find out that even though you pay for insurance and prescription coverage, the insurance company has a right to deny your script because they disagree with your doctor. What has happened to us? This is so frustrating.

We recently switched employers and needed to transfer meds from 1 mail order pharmacy to another. Both mail order pharmacies refused to call each other and transfer my children's asthma medication. Over 2 hrs on hold between the 2 companies and still I have no meds for my children. They could care less. Laura ** at Express Scripts said and I quote "We don't reach out to other pharmacies, you need to go back to your Dr and get all new scripts". I can only imagine what the elderly go through. Shame on this company, there's no reason to make life this difficult!

Better leave 3 months to process new subscriptions. Incompetent robots who cannot think are answering their phones. (Rayanna anyone?) They will not contact you if there is a problem with a prescription - it's up to you to check daily to see if the order is progressing. Hold time was over 15 minutes to try resolution. Recommend trying Costco Pharmacy who will price match.

Just thinking about handling my refills with them gives me anxiety. I can't take the generic version of the antidepressant that I'm on due to migraines. So every year I have to go through the appeal process. And every year it's so stressful. None of their employees seem to know what they are doing. You could call ten times before getting a straight answer. I usually go straight to the manager now but even at that shockingly they don't always know how to resolve the issue either. My appeal is due every August. I usually start in July because of the runarounds I have to go through. It isn't always the appeal itself. For example, this time around it took 3 months. I finally thought I have it resolved because I have been approved but then I go to refill the prescription and the only one on file is the generic.

Express Scripts recently began handling prescription approval, etc. for Meritain, our insurance company. They have more mistakes handling our prescriptions than I can even begin to describe in this review. Initially, they cannot count. Recently, they were severely confused about a 30 day period, and it took them months to get back on track. We gave then written proof from our pharmacy, talked to many of their employees, had our doctor talk to them, and got Meritain to explain their mistake. Nothing worked. They would not ever admit that they had made a mistake. On several of our many calls, they gave us names and phone numbers that did not exist in order to avoid their responsibilities.

I like the convenience of the 24-hour pharmacy. They were friendly, accommodating, helpful when prescriptions are not being covered by insurance and explains how to get it covered by the doctor. Also, their rapid refill program is a big plus. Unfortunately, due to the convenience factor, the lines are horribly long, also unorganized at times. And if you go during a busy time of the day, your wait is at least an hour or two hours long. Depending on what pharmacist is on call, dictates your experience.

Express Scripts is very accurate with their products. Also the variety that the company has is more than some other companies. They have amazing customer service. They are very nice people and understand questions on little information. Whenever I have a question they are very quick to respond and actually fairly easy to get in contact with. Even though they do have some medications that not everyone sells, the prices it takes to actually get them sent to the pharmacy is quite expensive. Other than the costs of the ordered medication, the rest of the company is actually pretty good.

Express Scripts has slow shipping speed. Orders take too long to arrive and are expensive to upgrade to faster shipping. An order will ship on a Monday, will not reach the post office until later that week and sometimes doesn't arrive for 2 weeks. Be prepared to order your medicines early if you don't plan to upgrade your shipping speed.

I have no idea how Express Scripts is still in business. They hire incompetent people to deal with customers. Their customer service is a joke, rude and uneducated. Anytime I called there was always a problem. Nothing was easy and they do not listen or understand what is being asked of them, or they plain do not care. I dreaded calling them. It took over 11 mos to get $350 refund. The doctor had prescribed a black box drug. I was only to use it for a few days. To this day I do not understand why Express sent me another dose. I refused the 2nd one and had it sent back. The drug did not work and I didn't want it in the house. I was expecting a refund to my credit card, as I had given my info to use whenever I needed a delivery. After months and months of calling and writing letters, I eventually got the refund.

I switched companies in May of this year. On my prior insurance plan, I had Express Scripts. My new company also used Express Scripts, but there was a 3 or 4 week delay for the insurance to take effect. At that time, I tried to log into my Express Scripts account, thinking I could change the insurance information. I could not log in. I called Express Scripts and they told me my account was deactivated, they were going to delete it, and I had to call my insurance provider and they'd create a new login account for me. Fine, no problem. Anyway, I called my provider and they created the new account. I logged in and noticed none of my prescriptions or payment information was there. No problem, I thought - I'll either get new prescriptions and send to them or use my onsite clinic's pharmacy for even cheaper medicine.

Where do I start. Using the word "express" in their name is a joke. Sometimes takes a week or more for prescription to arrive. Their automated phone system has me screaming into the phone as it NEVER provides me with options that are related to my needs. Spent 45 minutes trying to get an issue resolved and it still is not completed. Every time I deal with them it is a major headache. Maybe they do that on purpose so people don't call. I would never recommend them to anyone - unless I hated that person.

I cancelled All of my open prescriptions with Express Scripts due to poor service and I found a new provider. Express scripts continued to ship to me despite the fact that I cancelled All of my open orders. We I called them to find out why they shipped anything- they said they found an open Prescription so they shipped it. Even though I cancelled All my open orders. Then I asked them to shut my account and they said they can't do that! Really? Let's see what the Attorney General has to say about that! This company takes advantage of the system and gets away with it. Never again- they should be investigated.

I found the process to be easy, accurate, quick and reliable. I like the ease of online ordering thru the Express Scripts website and that I received my orders in a timely manner as well. Great service, even their customer service.

Express Scripts has timely response to changes in medication. Ships and arrives at my house when they say it will, answers the phone promptly, call me when there are no refills. Very convenient, easy ordering, recommends products I may need and doesn’t give me the hard sell. When I call them with a problem they will get to the bottom of it before I am off the phone. Good customer service, always polite and great attitude. I have only had one operator who has been rude. Sometimes their website loads slow and they have the usual snags relating to insurance issues, but is usually not their fault. Love this service! I recommend to everyone.

I like the ease of reordering and the overall quality of the product that was sold. The service was very timely and completed as expected and as the medications as refills were needed. I just don't like that there are too many questions concerning proof of identity far more than are necessary or reasonable. Express Scripts already knows who I am, in fact they contacted me. Overall my experience was very good. Medication quality is excellent and the mailing and delivery of all refills is very timely and accurate. I am very pleased with the entire process at Express Scripts.

I like the fact that I can get my prescriptions in the mail so I don't have to make the extra trip to the drugstore. I also like that the refills come automatically without me needing to remember that I'm running low. However, the Express Scripts website was not very intuitive and it frequently had problems, making it frustrating to deal with when ordering my prescriptions. It was also hard to contact customer service for help. But it was nice once all of that was already squared away and I could just get my prescriptions in the mail really easily.

Express Scripts is very difficult to deal with. It is a complete scam, their only ambition is greed. They need to be much more organized. Trying to get prescriptions is an ongoing problem. It is very surprising that they are able to conduct business in such a manner. They are horrible, I wish I never had to deal with them, but Obamacare doesn't give me any options. Customer service is one of the worst next to Obamacare itself. None of them have any true interest in your health or well being.

The design of Express Scripts was pretty great and the process was easy to understand. It also solved a lot of my problems and convenience was pretty awesome. It was a fast experience but it was very weird to be doing this online and I didn't feel completely comfortable. I’d change it to give it a more personal, less mechanic and impersonal feel. It didn't necessarily feel like I received the same attention I would in person and somewhat hard to feel safe ordering prescriptions online.

My child needs ** for ADD. There is not yet a generic for **. Express Scripts is trying to force other medication, such as **. My child has tried ** and had bad side effects. They said we needed prior authorization, which my doctor did, and they still will not allow it. I take ** myself and it works perfect for ADD.

I like ordering from home and having prescriptions delivered to my house. Express Scripts had nothing I really liked other than convenience. Several people who work there don't know what they are talking about it. Express Scripts obviously needs to train their employees better. They tried to charge me three times the correct amount for one of my drugs. They are really, really, really stupid. Overall, it was adequate but only because I'm pushy and determined and had a representative through my (now former) employer who was able to tell the employees that they did cover a drug the customer service rep and supervisor did not think they did.

The website is convenient and the shipments come fast, right to my mailbox. The layout of the website is user-friendly as well and it was very easy using the site for the first time, as well as any subsequent times. I also like the convenience of ordering and paying. This company makes it easy to order any prescriptions, especially refills. However, Express Scripts could offer an automatic refill option in case someone forgets to refill. This could be an option that is changed at any time. Other than that, they are great.

I like the easy to use online ordering system. It is very easy to understand. Customer service is great once you finally get to them. I like the reminders they send via text and they communicate directly with my doctor for refills so I didn’t have to do that. When you order on the phone you have to listen to the company information every time. This takes about 4 minutes and it's very redundant not to mention annoying and boring. Overall, I like using Express Scripts.

I had a prescription discrepancy that lasted for about 6 months before it was resolved. A medication has to be "brand name only". My new doctor's office had a problem filling the form out correctly and I was given more than one prescription of the generic medication. It was a maintenance med and I needed to have uninterrupted access to the correct med. The first time the issue of the doctor's office problem was brought to their attention, it would have been more effectively handled by direct contact between Express Scripts and the doctor's office. Express Scripts could have provided training that would have impacted not just me, but several other Tricare patients at that Office. The nurse had confided that they "often had issues getting prescriptions filled with them." The patients are often elderly and did not have the persistence in getting the issue resolved.

I really appreciated the ease of ordering and the promptness of delivery. Of course this was prior to recent changes at the postal service. Anytime I called with a question or had a problem the representatives were very knowledgeable, patient and kind. As a customer I would have like lower prices but that is dreaming! I do have asthma and drugs and inhalers are very expensive. But I had a very favorable experience with Express Scripts. My prescriptions were filled quickly. When I went on Medicare and purchased a drug plan I was forced by the insurance company to change providers.

With Express Scripts, I have the ability to track my orders and to have them contact my doctor for renewals. However, I’d like them to allow prescribers to fax in prescriptions for pain and anxiety medications and have the company follow up with doctors to make sure they are legit. I also would like to see the company begin to use PayPal as a payment choice. Overall, Express Scripts is much like using any pharmacy except you get 90 day supply and your meds come in the mail when it is time to refill or renew. Customer service is excellent and you are able to speak to pharmacists just like at your local pharmacy (over the telephone). Using their website, you are able to self-service your account. I have never had an issue with the company in my over 15 years of using them.

Express Scripts is extremely convenient and totally professional service. Customer service proved to be helpful and fully capable of answering any questions concerning the medications, billing and insurance coverage. I like their accurate and prompt follow-up with physician over questionable products or generic vs brand name medications. Also, services dovetail well with insurance coverage, missing or delayed orders promptly replaced without questions and enclosed product information thorough and easy to understand. However, occasionally drugs changed shape or size when obtained from non-domestic sources. Often this made different medications appear identical and easily mistaken for another or so tiny the tablets could stick between one's teeth.

The website is easy to navigate. The customer service representatives are always friendly, knowledgeable and very helpful too. They always leave me feeling that whatever I called about was taken cared of. The waiting time to get through is reasonable as well. I like that Express Scripts refill automatically. And when your prescription is overdue, they get another script from your doctor. Also they have a 3 month worth of medicine for you. But sometimes I wonder, especially during the summer, that if the medicine is left in the mail box, the summer heat could change the chemical compounds of the drug.

I've always had good interactions with Express Scripts in the past including the last one. I like their mobile app, the medicine cabinet feature, the ease filling prescriptions, the rundown of prices is very good as well, as well as seeing the final price. But I’d like a redesign of the app to be more attractive. It looks a bit dated and it could look a bit smoother plus reminders on refills. Also, Express Scripts send a lot of paper with the orders that aren't necessary because no payment is needed so it's completely wasted paper. It would also be nice to see the option for rushing an order much easier because I really needed a particular medication much faster.

Express Scripts is fast and efficient. I like how it is easy to get your prescriptions sent there and then to be able to have it shipped right to my door. The shipping is convenient and quick as well. I simply tell my doctor to send my prescription to Express Scripts and then I can check my account online and I receive emails from them. But on the other hand, the website could use a bit of updating, as it can be a bit difficult to navigate and figure out what is what.

Express Scripts ship very quickly once my order is confirmed and they make it easy to reach a customer service representative. They will also send refills without me having to ask. I never have any issues with them however every time my Doctor sends my script they won't send until they confirm my address with me. That can be annoying. My PCP sends my prescription to Express Scripts, and they ship it and bill me. Recently my refills had run out, I was able to request a new script from my PCP, through the website.

Express Scripts is easy to use and they are helpful with any questions. They are professional and have great customer service. They are easy to deal with either on the phone or online. You can immediately get help with an online chat. They never let you feel you are asking a stupid question. Usually I get my medicine within two days and I also have never had a problem of any kind.

Express Scripts is always on top of filling my prescriptions and I like their wonderful customer service. I had a problem with a doctor and a prescription and they helped me resolve it. I've used a different online company before and they weren't half as good as Express Scripts. I would be upset if my insurance company changed them. I really like them and I have no complaints.

I like how fast Express Scripts is at filling the prescription. Also it's less money than going to the pharmacy. They did everything that I asked of them. It was a overall great experience. Speedy delivery and also the cheapest way to do it. I would definitely do it again.

Express Scripts is a nice company to work with to get your medication. They also send my medications to me quickly. Customer Service is very nice to work with and very helpful. Plus they have all my medications. The process of ordering my medications is easy and the process of filling them and mailing them to me is quick. I am pleased with the service I receive and the time that it takes to fill my prescriptions. I have had an excellent experience with them.

Express Scripts is an extremely reliable company to do business with. They have fast delivery and the website is very easy to use and attractive looking. Great prices and great value every time I have used them in the past. The product selection is just as good or even better than a regular walk-in pharmacy like Walgreens, or CVS. The process of filling and refilling prescriptions is very easy and seamless. They also have excellent customer service, quick response time and any issue you have they will resolve it quickly.

I like that it's less of an out of pocket expense to me. It’s also nice to just receive my medicine without having to ask for it. I like the auto shipments as well. Express Scripts is effective, but it's not user friendly. I found it hard to manage my account because I have a hard time accessing the online portal. Also, the automated calls aren't very helpful because they ask for responses and if they called while in a crowded noisy space, it doesn't register my answers. But once I got a hold of a person, they made it easy.

Express Scripts give fast and accurate service, delivery keeps me from having to drive to the pharmacy and saves a few $$. By using their 800 number, no cost to me for phone calls. Service over the phone is very good and without having to wait to give information. On the other hand, they send too much paperwork each month. They should change to paperless options. But great experience overall.

I like that I can order online and if I don't have refills Express Scripts will send over request to doctor. They are quick to send your order when you place it. Most all prescriptions are $5 and customer service is usually pretty understanding. On the other hand, I don't like the long waits when calling customer service. If you have an issue that the associate can't handle, then you are on hold again waiting on manager.

I really like that the website is very user friendly. I also like that the process of ordering my prescription medicine is very straightforward. The website is also very pleasing to look at. Express Scripts always has the medicine I need. One time I had to call to verify something with a representative, and the employee was courteous and knowledgeable. I like that I didn't have to hold for a long time, and got to speak to a real person. The shipping is always very timely as well, and I have never experienced any damage or had to do a return with my medicine either, which I appreciate greatly. I enjoy Express Scripts greatly and quite a lot! All of my experiences and orders have been positive.

Express Scripts is an amazing company and I order most of my medications off this site. The medications arrive within 1 to 2 days of ordering and they have everything that I need. My experience was overall great and I would recommend this company.

I like Express Scripts because they make buying drugs easy, simple, and pain free for me. The process of filling out your prescription is also super easy and very fast. I love how I cannot worry about my prescription and just have them take over everything. I trust them to provide for me anything that I want and also at a very reasonable price. They also always have high quality products on sale and always have a good deal going on. They had a huge selection and always had the things that I wanted in stock too. They are nice and friendly and willingly to answer all of their customers’ questions. They are one of the best in the business. They have never yet let me down. I would recommend them to everyone that asks.

I currently use Optum RX which I like as it gives a 3 month supply at a time. They sent many mail notices to remind some of my young adult children to please do a mail order claim. They of course took their sweet time responding to do this and so we continued to receive the notices in the mail. Generally online companies are easy to use. Sometimes they may be difficult when they want you to do things a certain way and it is not easy to follow their wishes.

From I first signed up until now, my experience has been great. It was easy to get my prescriptions transferred and renewed. Also, it's easy for me to add a new one when necessary. I also like how fast they deliver my orders and how well they communicate with my doctors. I like how easy it is to order online too. They have great customer service as well. However, I dislike how long it takes to get to a representative on the phone during my lunch break.

This Company is the worst Company I have ever encountered. I am forced to use them with my Husband's Insurance. I am on the phone constantly. They never do what they say they will do. I have not received Medicine that they say I have. I am on daily medicine for my Heart and I am forced to be completely out before the next refill. They say I received two months back which I haven't received as yet. So call them speak to a rep to release early for 3 Days straight, check every day not released yet. These drugs are not Opioids or Pain Killers. Every time I have to deal with this Company My Blood Pressure goes to Dangerous Levels!!! Please Someone do something with this Company.

Express Scripts have what I need. They fill Part B breathing meds and apparatus without a problem. But I would like Express Scripts to accept pre-authorization to make these meds Part D, then my State prescription assistance would pick up $3000 dollars a year, but they do not cover Part B at all!

The products were all fine. I liked that I could get a three month supply, the prices for Co pays, and that there was free shipping plus I liked that all the medicines were shipped directly to my home. That was a benefit all itself. I did not have to deal with bad weather to venture out in to go to a pharmacy. The process of filling my prescriptions were ok if I used a customer service person but don't let them put you on hold. I would be holding forever. Also their automated phone system I would have to keep repeating over and over again and also I would have to be on hold for a long time. I tried ordering through the automated system and they got everything all messed up on my orders. As far as the service of the customer rep goes everyone I had talked to they were all pleasant and polite.

My overall experience with this company is great. I have been using them for a long time and so have my parents. They always have been reliable, the location of the company is convenient for me and is along the way near where I am currently residing so it was a good choice for me. But just like any other store, sometimes, the staff is having a bad day or something got messed up. The only real thing that is irritable is when I have to wait longer than I wanted to.

I'm stuck with EXPRESS SCRIPTS as my prescription provider through BCBS. I recently went to see the dermatologist and was diagnosed with a case of Poison Ivy. Both arms, forearm on down, are covered with open sores and blood from scratching. I received an injection and was prescribed a topical spray to reduce the rash. I would later learn that the Doctor prescription was denied.

They have good prices. I like that they seem to be the preferred company. But their web page is a hot mess. I keep trying to push the auto refill and a hassle to manage scripts. I don't like the interface web page or how they manage the customer service issues. Overall, my experience was ok but not memorably good.

I like Express Scripts. They are fast and they handle the transaction smoothly. It’s nice to have such quick delivery for the meds I order and also get at a discount and they accept my insurance. They are a very good company.

I like the discounts for 90-day order through my Medigap insurer - Blue Cross/ Blue Shield of Texas. Most Rxs have generic counterpart and if available, it is much cheaper. However, the time from ordering to receipt of Rxs is about 10 or 11 days; so one has to plan ahead before ordering and make sure not running out of any Rxs before expected arrival date. I also have not found their customer service to be very knowledgeable. One time they sent me wrong diabetic testing supplies and they would not take them back.

I often don't feel well enough to go to the pharmacy. With Express Scripts, I liked having my medications delivered to my home and not having to remember to order my medications. But my medications were sometimes late arriving to my home. They would not arrive when I need them. I also didn't have control over which medications to refill and when to have them refilled, I didn't like that.

I like how friendly the customer service representatives are. I also like that the Express Scripts provides quick shipping and I usually receive my prescriptions within 1-2 business days from when I place my order. But I dislike that I have to provide my payment information every single time I refill my prescription and they are unable to save my card for the next time. Other than that, my overall experience for Express Scripts is pretty good. The customer service is always excellent and the people are very knowledgeable about my prescriptions and can help explain the cost breakout to me.

I have often forgot to call in a prescription for refill and therefore I thoroughly enjoyed the convenience of having prescription refilled and mailed. I did not run out of medicine. The cost feature was attractive and that was what propelled me to utilize a mail-in service with Express Scripts but I was not happy with medicine being left at front door. Mail was left at front door no matter what weather was going on. Many times my medicine was wet or when it was hot, if it was a gel capsule was stuck together on.

This company is a JOKE, my friend. We are being FORCED to have prescriptions filled by them to be covered by our insurance. They have overcharged, charged for drugs that were not authorized, charged for drugs that were not sent and worst of all, not sent drugs that are required life maintenance drugs. They are playing with people’s lives for sure. It is crazy how you can be forced to use them and wonder exactly when Express Scripts will cost you YOUR LIFE.

It is very quick and easy to check prices for my medications, refill a prescription and to order from Express Scripts. They allow you to pay by mail by billing you with your order or they will let you pay online. Customer service is excellent.

It is required by my insurance company that some of what are called my "maintenance" drugs have to be filled through Express Scripts. Which filling them this way is beneficial to me because it gives me a 90 day supply, I don't have a co-pay and I don't have to worry about remembering to either order or pick up my refill because it gets mailed directly to my house in a timely manner. Everything has ran very smoothly so far.

It was a pleasant and fantastic experience with Express Scripts. The company was given to me through the government’s extra help program. It seems like a very serious business and I took some comfort in that. Customer service was friendly and helpful and got me through the process easily enough. The product selection extended well beyond my needs as well. They were also very timely and easy to use but I prefer in person better. There is a bit of uncertainty waiting for the meds to arrive from a place not nearby or known to me, but that is not this company’s fault, it’s the nature of the business, it is also why I would prefer a neighborhood pharmacy.