Express Scripts Reviews

This is the most awful company that I have ever dealt with. Considering the fact that they deal with very sick people whose health is in terrible trouble, who have insurance and expect the insurance company that they deal with to be fair and accurate in dispensing their medications... they are horrible failures, horrible. Automated things answer the phones and when customer services come on after at least 4 minutes and repeat your name 7 times and thank you for your patience... they are no help at all.

I have been without my medicine now for a month. Express Scripts received my prescription on 9-5-2015, and twice it was cancelled due to not having authorization from my doctor to dispense it (having a prescription is not enough at this business). Then they claimed to have mailed it to me on and tracking number says it was delivered to me on the 21st of Sept. It never showed up. Then on 9-25 15, a supervisor said I could fill this whopping $2.45 prescription at my local wal-mart. So I go to wal-mart today 9-26-2015 to pick it up, and find a hefty penalty attached to it. And I still don't have a refund of the prescription that was never delivered to me. It has taken me a month to date to get my medicine that I still don't have.

My doctor called Express Scripts twice to get 90 day supply of migraine medication for my wife. They kept claiming he hadn't called. They charged me for a 90 day supply twice and sent a 30 day supply each time. My doctor wrote a prescription for a local pharmacy so I would have meds while waiting for a 90 day mail order supply recommended by Express Scripts. I've gotten neither. We have both been without medications because Express Scripts employees dropping the ball or not caring. I'm so frustrated I could just **!

They send out prescriptions that are needed and do not send prescriptions that are needed even when you are on the no worry plan. They have removed one prescription on my no worry plan without telling me then failed after 3 times of my calling to order this prescription and was told they would send it they have not. I am now forced to call my doctor and have them get me a supply of this particular prescription at my local pharmacy. They also will charge prescriptions that I don't need to my card without me authorizing it. I am retired and do not have a spending account so they are taking directly out of my checking account which cannot happen. I have explained this several times to a customer service rep. and get the same response, "oh we are sorry", yet they continued to charge my debit card. I finally took my card off their file. They can invoice me up to $100.

Systematically they have taken each of my type 1 diabetic supplies away from my local pharmacy and have forced me to use their delivery. Most recently they, without warning, refused to cover syringes at local store requiring that I pay out of pocket for immediate medications and ultimately get my Dr. to submit new prescription for their mail order. Of course, they don't even have the syringes to ship. Can't order from them and they won't fund purchasing at local pharmacy. After 25 minutes on the phone, I am told to once again pay out of pocket for supplies while I wait for delivery. I am just learning now that Express Scripts manages our Veteran's supplies. Express Scripts you should be ashamed if this is how you are treating our veterans.

This is the worst pharmacy, they need to change their name. There is nothing express about this company. My medication came a week late. The customer service representatives are incompetent. All three representatives lied about the services I'd be receiving. I will never use this company ever again. They asked if I wanted to be billed? I told them yes, instead they charged my bank account anyway. My account is now in the negative, because they charged me, instead of billing me like they had asked me. What's the point of asking if I want to be billed if they are going to take the money anyway? The representative did not inform me the money would be taken from my account the same day. I'm very disappointed with #ExpressScripts.

Company started denying my refill requests until the last day. I refilled my prescription on 8/21/15 and they would not approve the refill till 9/22/15. This just recently started last week with another prescription. Before they would refill it within about 5-6 days before the 30 day supply would run out. I spoke with a supervisor and was basically lied to about this because I can go back through the history of my orders and show them when all the refills were done.

WTF. I have never used or signed up for the Express Scripts service. I called in a prescription refill to CVS. The CVS Pharmacy called me back and said Express Scripts had told Tricare I had an insurance provider and Tricare would not pay. I had to call and get them to correct it before I could get any Refills.

My doctor ordered a prescription. They wouldn't fill it immediately for no valid reason, and put it on hold. I contacted my doctor. They tried to contact Express Scripts by phone, couldn't get through so they sent a fax. Express Scripts ignored the fax and canceled the prescription. I have to use this company, but they intrude between my doctors and me over a medication I've been using for some time. They don't have the right.

Express Scripts is the Department of Defense's mail order pharmacy for military retirees using the TriCare system. ES used to be a good company; simple, efficient and, in a word, bulletproof. Then they grew. I think they acquired another company, maybe more than one and service took a big hit. Then they rolled out a new website - it was AWFUL. And they rolled out another new website that was better than the FIRST new site, but not as simple and useful as the old one. Now they are rolling out ANOTHER NEW WEBSITE. Each new iteration gets more and more complicated and packs less and less information on a screen.

I have had issues since day one with Express Scripts! I have NEVER in my 62 years worked with such an incompetent company! I am filing a formal complaint with WA State Insurance Commissioner! When I had a refill due in the past, all I had to do was call the Pharmacy & pick up the SAME DAY! Sadly the company I work for now makes us use Express Scripts for our prescription. I have called 5 times in one day & have rec'd FIVE different answers re: the status of my refills.

Wish I could give zero stars. Absolute worst company I've ever dealt with. Complete incompetency, I sent in my prescription at the beginning of June, it's now September and I still haven't received it. They've sent the paper prescription back 3 times, the last two times it came attached with a form I've already filled out, they already had all the information they were asking for and had no rationale for sending it back. I live in a remote Alaskan village where this is my ONLY option. Now they say they can't refill it because the prescription expired. DUH, it's taken you guys 3 months to fill it, of course it expired! Now I've been without my Meds for 6 weeks and can't get a refill until I return to the lower 48 where my doctor resides. My quality of life has been severely diminished. I hate you Express Scripts!

They send me two letters, identical for the same Rx saying they cannot fill it because it is a compounded medicine. Nowhere on the 2 forms does it say what medication they are talking about. So I call and the rep can't even tell me!!! I did not submit any Rx for compounded medicine and to top it off they claim they did not receive the 2 new Rx I mailed them 2 weeks ago. That is how it goes with this AWFUL company. No ones what they are talking about.

I am a physician specializing in the care of children with complex medical conditions and neurodevelopmental disabilities. I write a lot of prescriptions and have dealt with many pharmacies. I have recently had to deal with Express Scripts related to one patient who has to use Express Scripts because of insurance and is on many medications. For each phone call that I make to them I have to go through at least one ridiculous phone tree. I am transferred multiple times, and spend a minimum of 20 minutes on the phone. I now appreciate the local pharmacies that I work with. I would not use Express Scripts by choice.

I ordered a prescription and 7 days later they still hadn't filled it. They never told me they weren't going to fill it. When I finally called them they claim they didn't know why it was being held up. They switched me to 3 different people and it took 47 minutes before they would agree to fill my heart medication which had 1 last refill!!!

Two times in 8 months I have called very early to have my medication filled. On both occasions the company told me the medication was to be shipped and gave me a date. Both times the company stated to me that they hadn't received an order, then backtracked and said they did but for an unknown reason it wasn't completed by the rep who took my call. On the second occasion, because of a holiday I received my medication 2 days late. This is extremely serious medication but Accredo could care less. I've made attempts to complain, sent email, I get empty promises of "we're very sorry" and have yet to actually have told answers as to whom it was that screwed up and how it would be fixed. I have no choice but to deal with them. This is the state of Capitalist Health Care in the USA. 2 choices. Accredo or DEATH.

On August 22nd, 2015 I went to the Express Scripts website to reorder my 3 month supply of medication. Two days later I received an email stating my request was received. After that I received an email that the doctor has approved my RX refill and the "expect ship date" for my RX by Express Scripts would be the following day (Sept. 27th). Since that first "expected ship date", I received daily emails pushing the date to the following day. The following day would come with a new email stating shipment changed again to the next day, and so on. This happened every day for the next 7 days. Then, the status of my "expected ship date" changed from 9/3/15 to "We will let you know". LITERALLY!!!

They CONSTANTLY change the day they will ship your meds, leaving you without medication for days. I'm surprised they haven't gotten sued for wrongful death. WORST WORST WORST. I work in HR and one of our Directors sat next to one of the Executives at Express scripts who thought the company was something special. I told her the next time she sits on a panel with that woman to tell her I hate her company!

I have never dealt with a mail order pharmacy company as bad as Express Scripts. I have been trying to get diabetes supplies since June 1, it is Sept 9 and still nothing. I call them 3-5 times a wk to see if they've shipped meds and they haven't. They have all prescriptions and authorizations on file. They just refuse to send them. Maybe it's because my insurance covers 100% for insulin and test strips. They offered to ship my ** med immediately though and that is not covered by my insurance. I have to pay out of my pocket completely because I choose to use name brand.

Each time I have to deal with Express Scripts, it is nothing but a bureaucratic battle and complete incompetency. Whether it is when I must have a brand name drug as ordered by my doctors or simple billing matters, it is always unpleasant and I end up getting nowhere with the person on the other end of the phone. I don't have a choice of prescription companies, as this is the only one used under my employer's PPO medical plan. If it were up to me, I would never use Express Scripts as my provider!

I HATE EXPRESS SCRIPTS! They don't deal with secondary insurances so if there is any balance for your medication they send you the bill instead of the secondary insurance. The worse part is that they don't send the necessary paperwork for the secondary insurance to process the claim. It's been 8 months and it's still unpaid bc Express Scripts keep sending the wrong paperwork. This is beyond a joke!

Like so many other unhappy customers of Express Scripts, I have been REPEATEDLY forced by their absolute ineptness to fend for myself when attempting to fill my medically necessary, life-sustaining, medication prescriptions. Unfortunately, my health insurance provider forces its clients to fill all of our prescriptions through this joke of a company or literally pay thousands of dollars out of pocket via a local pharmacy. Well, one of the many ridiculous problems is Express Scripts randomly will require a "prior Authorization" form be completed by my doctor before they will fill my medications. First off, these medications are absolutely necessary in order for me to stay alive. See, this is an issue when Express Scripts declines, seemingly at will, to notify me of this completely random new requirement of a medication I have been prescribed for years.

The only thing that has stemmed my anger over Accredo is coming online to see all the complaints that have been written about them over similar reasons things that I've been dealing with. It's horrible to consider since this is a company whose decisions can greatly affect the health of their customers but at least there is some solidarity in knowing that I'm not alone. I've never written an online review or complaint about anything in my life, but this is warranted. My insurance changed about 4 - 5 months ago, as did my pharmacies. I have a chronic illness and take several different medications to manage it. There are 4 different medications that I have to get from Accredo every month and 2 of them are bi-monthly/alternating... so you can imagine the confusion that causes with this incompetent pharmacy.

This company is supposed to be part of the healthcare system--instead, they are part of the healthcare problem. I've had numerous problems with this company, but the latest is that without notification, they switched a prescription that I have been taking for years to "prior authorization". As a result, this med that I need everyday and must be taken routinely has now run out and their process for achieving prior authorization and approving it is archaic. Why do our companies hire these slugs to run the prescription service?

I've been trying to work with Express Scripts but it is impossible. They send prescriptions without notification. I tell them I don't need them. I cancel all prescriptions and they send them anyway. I'm a year ahead of my prescriptions and they still come. I call to cancel, talk to management and they still ship them. The only way to stop them is let the prescriptions run out and hope the doctor doesn't send them the next one by mistake.

Year after year the same problem. Can't find my information. Authorization sent to wrong department. Sent new authorization. THIS WENT ON FOR THREE TIMES!!! Can't find authorization. Sat in doctor's office on the phone with delayed scripts. They are talking to them while the authorization is faxed to them. THEY SAID THAT THEY HAD IT!!! WRONG... DID NOT GET MY MEDS... Call again, had my doctor do the dance again. Scripts sent me ONE order. Then the next time they sent me a 20 day supply and charged me for 90 day. Called again, said they would fix. Nothing came. Entered it online. Nothing came, call again. We will see if the CORRECT ORDER COMES.

This company is ridiculous. Almost impossible to get anyone on the phone. They were supposed to send my meds to my Doctor directly. It went to a pharmacy in Texas - I'm in PA! They were insisting this was correct and even stated my Doctor's name which was totally wrong - it was a doctor in Texas. Finally they clued in and have now sent a fax to my doctor to complete and send back to process the script. Unreal.

I have been taking ** for twenty five years. For many years I was able to get the brand name medication and had no trouble. Then they substituted a generic for the real thing and still no problem for many more years. All of a sudden Tri Care Prime and Medicare decide we need to get our medications through Express Scripts or we could pay cash out of our pockets for it. I feel like the government is trying to get rid of the elderly people of this country by not supplying quality medication.

I have had many problems with this company. my Dr. kept sending requests about no generics on a certain meds. It took several months to hopefully straighten this out. Lately, this Co. tells me they send meds then I get emails saying a different time that meds were sent. The reps at this Co. tell me certain meds have been sent on certain days . It took 10 days for my latest meds to be sent when I have been told it was already sent! I talked to a supervisor today and did receive my latest meds I had complained about today. It is a problem all the time now. Thank you.

Express Scripts received a prescription from my Dr. I received an email saying that they had received it. Only problem was the medicine wasn't a generic. I called them within the hour of receiving the email and told them I didn't want the Med, that I only wanted it in generic form. They said that they couldn't stop the process to stop the prescription. Online it said that the med wouldn't ship out for one week. I said, you can't stop it in a week. I was told maybe not. They never fill a new prescription for at least 2 weeks. I even had another med I had requested and order a week ago. The next day after talking to them, I receive an email saying it was shipped. But, the med I had ordered 1 week ago was still in process. Funny that it took so long to receive the one from a week ago but they could process and ship the one I told them I didn't want.

I have had insurance with my husband's employer for 55 years. The insurance providers have changed over the decades. About 30 years ago Merck-Medco became their service provider. Sometime in the last year or so Merck-Medco and Express Scripts merged. Eleven years ago I retired from a state organization. I did not take insurance offered through that organization upon retirement. For eleven years. About a year ago I had an Rx filled thru my late husband's provider, as I have done for decades, and it was filled thru the organization from which I had retired. It took me months to figure out why I had been billed for the total amount of that drug. It took months to explain it had not been filled under my long time insurance company. Instead it was with "insurance" by my former employer. I did not know I had coverage with them. I don't. I have a "courtesy service" free to all who retired from that organization.

The system they use for order processing is horrendous. They have my credit card on file. I place my order on their website, which isn't easy to use, and select the credit card they can use - then click submit. They send me emails and numerous automated calls telling me to call them to verify payment. I call them and they require me to authorize my card purchase. I DID WHEN I CLICKED SUBMIT. Anyway, I authorized it. Five days later, I look on their website and my order was cancelled. The buffoon on the call clicked the wrong status for the order. I had to go through the whole process again. This isn't the first time this happened and I am sure it won't be the last. ARRRGGGG.

My insurance plan requires that I purchase my medication by Express Scripts after two months of getting it from a local pharmacy. I had paid at the local pharmacy $75 for a 30 day supply. I called Express Scripts to find out the price and they told me that they could only fill a 90 day supply. They quoted the amount of $177 for the 90 day supply. I did not have that kind of money to spend all at once on the medication, so I gave them my credit card information.

I have had 3 major issues with Express Scripts in the past 2 months. First: Approximately 2 months ago I received a 60 day supply of a medication and was charged for a 90-day supply. I emailed to inquire and was told I would have to call and talk to someone. So after 20 min on hold I was told they only bill for 90 days but because my doctor had only sent an order for 60 days they could only fill the 60 days. So, according to Express Scripts, it was my doctor's fault they overcharged me.

I'd switched from my local pharmacy to Express Scripts because Express had a better price on one of my medications. Whenever I need my regular scripts filled, my doctor calls it in. Every time this happens, I receive a phone call asking me to verify my address. I have not only done this with every single time I have my meds filled, but I have also logged into my account on express-scripts.com and verified my address. After I'd verified my address on my account, I did not expect to get yet another phone call asking me to verify my address. I've previously called and spoke to a Customer Service rep asking why I needed to verify the address, and the answer I was given was "because we need to verify your address". I then chose to go the written route and submitted a question through the contact us form on their site (I did this because there is no direct email; just the FAQ and the contact form).

I am an employee who work at Express Scripts. I am working with them for over 10 years when they were called Medco. When they bought Medco, I was making 21.00 dollars hourly. Express Scripts cut my pay, stop my increments, gave all employee the cheapest insurance required by LAW. In short, it took me more than 10 years to get up to making over 21.00 dollars an hour. Express Scripts cuts my salary back to 10 years back and stop all increments. Then they change our insurance for medical benefits. You go to the doctor, you pay co-pay, later you get another bill for doctor's services which insurance DOES NOT COVER, even if it's your ANNUAL PHYSICAL EXAM. No lab work is covered.

I am very upset with customer service. I requested for the Rx to be transferred from CVS pharmacy specialty to Express Scripts. The customer representative informed me that their protocol do not allow the pharmacist to call any other pharmacy to request for the Rx to be transferred. I am a pharmacist myself and I've never heard of that procedure. I requested to talk to another pharmacist from Express scripts but the representative put me on hold for about 10 minutes and did not allow me to talk to a pharmacist. He then told me I have to contact CVS specialty to have them do it because it's their policies not to call in for transferring Rx. As a pharmacist working in the field, I am very upset with this specific Express scripts policy or "protocol". I feel very bad for other customers/patients experiencing the same issue because transferring Rx is a very common task that the pharmacist performs on a daily basis.

Express Scripts has repeatedly gotten orders from my Dr. and sat on them without even notifying me. They say there is an issue with my insurance eligibility. When I call and spend 10-20 minutes on the line waiting for customer service to answer and/or respond to my question. They tell me they have notified me, but I never get a message. It is incredibly frustrating to expect a prescription to be filled, but for it not to arrive and then have to scramble at the last minute to get my Dr. to order a prescription for a local pharmacy. Even when they do get a prescription that they actually send it usually take at least a week for them to process and get it in the mail. I'm planning to change insurance carriers next year and hope it is one that does not use Express Scripts.

Once again I have been left without critical prescriptions due to the absolutely terrible service provided by Express Scripts. The process used to notify consumers (there is a problem with their prescriptions) is simply a mess.. A week after talking with customer service and told everything was set AND after receiving an email that Express Scripts would let me know status of refill I finally call AGAIN only to be told they stopped my refill. They said they called but I never got a call. They NEVER emailed there was a problem. I wasted days waiting for a delivery that was never going to happen. I DO NOT recommend this company after repeated problems to responsibly handle such a critical service like delivering critical medicines.

Express Scripts will tell you to fill the prescription through them and save money. It's Not true! They ripped you off and dispense prescription not enough to last you for 90 days. In this case, it's an inhaler because my husband has asthma. The doctor's order is "Use 2 inhalation every 4 hours as needed for shortness of breath". They only shipped 3 boxes/200 metered inhalation. They charged $70.00. Compare to Wal-Mart, every refill they give him 2 boxes/200 metered inhalation for only $35.85. Do you see the difference? If you go to Wal-Mart for prescription it's cheaper because 2 boxes for only $35.85 unlike Express Scripts 3 boxes for $70.00. For them that's what they allowed them to ship. Will never go through them again.

The employer I work for requires that after 3 refills at a local pharmacy I have to use Express Scripts. My doctor sent a prescription to be filled to Express Scripts. We never got the medication. When I called they said, "Oh we had a question and cancelled your prescription." They never called me or sent a letter to say, "We had a question," or contacted the Dr's office. Imagine how many other people they do this to?

I called Express Scripts because they are sending my medication for severe restless legs too late. It is a medication I am to take the same time every day and that is what I have been doing. I will have to go at least 5 days without my meds because they are not responsible enough to send it on time. My neurologist will not be happy with this since I am never to miss a day. I would call her, but her office is closed over the weekend. Wonder what would happen if it were heart medicine that I would have to have daily. This is SCARY! It is on auto renewal and someone in the company has not calculated the mailing time when the meds actually arrive and being too close to the deadline could be lethal.

I recently moved to Florida and changed my address to my account at the Express Scripts website. My doctor placed an order for ** on 7/28/15 and I received notification from Express Scripts. I received numerous calls from Express Scripts and called them at least 5 times to verify my address. Then I received a few more calls, one being from my doctor stating that Express Scripts wanted to change my medication to something else. For medical reasons I cannot take any other alternative medication. I contacted Express Scripts once again last Monday evening and advised them of that, and they assured me I would receive my medication by Thursday because since I had no more medication they would overnight it.

There are few things in life we can count on, however I can always count to be stressed, overcharged and late on my medication with Express-Scripts. Their slogan is "Millions trust for safety, care and convenience. It's simple!" I legitimately cannot think of a more inaccurate slogan. It's like they were all in room saying, "what are the antonyms for what our company actually is?" On top of that, every time I call the good old folks that work there, they give me an endless amount of reasons of why they can't help, why something is not coming within the time I need it etc. The SECOND I get married I am ditching this horrendous prescription drug "coverage plan" and I recommend anyone who is still breathing to do the same.

I have been dealing with this company for almost a year and I still pay a lot of money for my medication. I tried their mail in order per - was told it was cheaper and it was. Now I do everything I was suppose to do on my end and because the employees did not give me all the information correctly and did not handle their end properly my family has suffered. They took $100 dollars out of my account after they realized they were suppose to get it from me a Month later up front. Did not inform me of the deductions and yes it cause a few non-sufficient funds. Also took $88 due to a computer issues that was on their end along with charging me extra for a medicine that was already paid for and both charges once again a number of Non-sufficient funds.

In the last several months, I have received a mailing from Express Scripts claiming that I am required by my insurance company to use their service. Every time I have called my insurance company, I was told that I DO NOT have to use Express Scripts and can continue my medication purchases at the same locations that I have been. I notified Express Scripts that I did not want to receive any future mailings from them, and of course, all four times I spoke to this company, the "threatening" representatives have told me that I do have to use them. This sort of "bullying" tactic does not work with me, and just because I am an elderly female, these people apparently believe that I will just keep tolerating this sort of unprofessional behavior.

TERRIBLE service. Many times, requested refills & didn't receive them. Check my acct & see "Did not receive approval from Dr." In actuality, Express Scripts isn't sending requests to Drs. Once I didn't receive Rx, they insisted it was sent. I was charged for it and never received it. Same problems over & over again.

I have been using Medco/Express Scripts now for almost 12 years. I have had several failed deliveries over the years, but this last one is inexcusable. I placed the order for 9 medications on July 9th. They were shipped on July 10th but never arrived. It's now been over 3 weeks and still no medications. Every time I call ES, I have to jump through hoops to get to someone like a supervisor. Then they have no clue what's going on, even when I give them my order number and explain to them what I said to the previous supervisors.

I had to switch to Express Scripts because my insurance changed and would no longer cover any other pharmacy. I had no choice in the matter. Every time I have received my medication it has been in a broken box, mishandled in transport obviously, however it should have been packaged more appropriately. I also worry that any of my medication that is temperature sensitive might be mishandled. They told me they package the medication according to the manufacturer's recommendations. But I haven't seen any "extra" packaging, and this heat can get intense. I don't really like the idea of receiving my medication through the mail, but so far it has gotten the job done I guess. One positive aspect is that they do update me appropriately on the shipment of my medication and on communicating with my doctor.

Basically, my prescription insurance states that if I get my prescription via Express Scripts mail order I pay 0 for the meds. If I go through a local pharmacy I am required to pay an amount which, apparently, escalates with each refill. The problem that I am having is trying to get Express Scripts to fill my prescription through the mail! I call Express Scripts repeatedly to get them to fill my prescription through the mail, and each time I call, they tell me that they are going to fax a request to my doctor and that I should be getting my prescription shortly. However, when I go to my doctor's office they say that they are NOT receiving any fax requests of any kind! When I call Express Scripts I get the same story, that they will send a fax request. When I speak with my doctor's office they say they've never received any fax requests.

I called and spoke with customer service about questions regarding required Rx documentation to fill a narcotic med... She encouraged me to use mail order (legal in Minnesota) and that it would cost $10.00 for 3 months... which is about the same if I go directly to the pharmacy using generic as the Rx states. After a few days I happened to check my balance online and was charged $230.00!!! I called in and asked them what happened! Express Script told me that the Rx said to use the brand name... it did not and confirmed it with my clinic in which they read to me word for word. My clinic is great and called them to clear the matter. The brand name was in parentheses and it said to use the generic for the Rx... They disagreed...

If I could give Express Scripts zero stars, I would. If I could give them a grade it would be below an F. Worst company ever. This place should be investigated asap. Medco was bad but when they merged with Express Scripts, customers suffered and continue to do so. Their screwy policies have negatively affected my health. Cannot renew scripts on websites, renewals lost, changes of policy everyday without informing customers, and their website is under perpetual revision to the point where it is now DYSFUNCTIONAL, as is the entire company. They also lie. Suddenly they started giving me only a month's supply of scripts (Claimed my doc ordered it this way but I have proof they lied). Now I have to constantly renew my scripts and because of dysfunction, I frequently run out of meds. Please someone needs to investigate this company. And when you complain, rude young and clueless customer service reps will scold you.

My DR. fax a prescription for blood pressure medication for **, to Express Scripts. They did not have any and in big black letters BACK ORDER!! Called a number of times, when it got to be about 14 days, was told that it had been on back order for 4 days (lie). They did not realize I was looking at my information online at the same time. Told them not 4 but 14 days. Then they said: "Well Express Scripts must have gotten some in and ran out once more (lie)." Was also told I could have my DR. give me a different prescription, wait, or get it somewhere else.

My doctor wrote a prescription. Express Scripts won't approve the prescription even though they don't pay for it; Medicaid does and Medicaid has approved it as long as ES approves it first and they won't. So, medicaid can't even pick up the cost. So the only way I can fill my med is to pay $110 out of pocket even though I Have TWO INSURANCES!!! THE MED IS NOT BRAND NAME. NOT EXPENSIVE. They have no good reason not to rubber stamp it and let Medicaid pay. Instead, I have to pay and I can't afford to.

Express Scripts is charging double for employees who work for employers that mandate mail order usage on routine maintenance drugs. At my job, if a script incurs over 2 refills then we are FORCED to use mail order or be penalized by paying full price for the drug. It is very subtle and not many people have recognized it yet, but it is happening. I have a prescription that would cost me $2.30 a month at a local pharmacy, yet after 2 refills I am forced to use mail order thru Express Scripts where costs are supposed to be lower via this method.

We received notification that my husband had to fill his prescription through them and could no longer use the regular pharmacy. We were unaware that we could only fill 4 scripts at a retail store before it had to go through them. They stated they sent out a letter, which we did not receive. We explained that we have been having a mail theft issue, and could provide an open case number and video. Which is why we didn't receive the letter. WOW SO, let's be clear about how this works. If you don't receive the letter and don't know of the change, you're screwed out of getting your prescription because they sent the letter. The prescription requires no missed time or it becomes ineffective and will no longer work. This medication is required to stay alive and be healthy. Even after explaining that numerous times, and now screaming at them over the phone, they don't care. They sent the letter after all.

I am so glad I happened into this site and see that I am not the only person who gets screwed by Express Scripts. All of the comments are so true I feel like it was me sending in the comments. Twice a day I get an email saying my prescription will be sent the next day and the next day I get a new one. Still no medication. I had to take two ** to keep my temper under control and not get on a plane to their pharmacy. Thanks for the site and letting people know how stupid the entire organization is.

We have to do mail order prescriptions for maintenance drugs and Express Scripts is who we get them from. In the past year I've probably have called them at least 15 times and my daughter has called about 10 times. It's very rare if I send in a new script or order refills on their website that I get them in less than 10 days. When I refill online I always pay when I order, but for some reason they always call and say I have to pay before they ship them. One time they called said I needed to pay I told them I did when I ordered them. They said it wasn't showing that I paid so I paid over the phone so we could get the meds and the very next day they took the money out of my bank account again because I had already paid when I ordered. I called and they said that was weird and they didn't know how that could happen.

My doctor called in a prescription for a compound cream for pain. Last night I received a phone call from pharmacy saying Express Scripts would not cover it because one of the ingredients was not covered. I called and spoke to a girl name Gayle. First it was hard to understand her as she had a strong accent. Took 40 minutes of talking about this one ingredient and a lot of time on hold then I was told "Oops yes we will cover this."

They filled the prescription for 90 days of ** with one 4 mL bottle, charged the full price for 90 days, and then sent it weeks late. They claimed the doctor only wrote the prescription for 1 bottle, but the enclosed directions are very clear, and they, after all, are supposed to be the experts on the use of medications. So by charging for 90 days they give evidence that they understood the intent of the prescription. ** has to be used every day for almost a year (instructions say 48 weeks). The way they sent it, I would have had to restart the year 4 times since they refused to send the remaining bottles needed before 90 days had elapsed. I refused to play their game and stopped after restarting once. I don't have a receipt because they don't send me receipts. I have copies of checks. I filed a complaint and the doctor's office wrote a letter, and they did not respond to either.

We just switched our insurance company in January due to employment requirements. This company has messed up every prescription after requiring us to use them instead of our local pharmacy. We have to call multiple times to get our prescriptions straightened out. This company is horribly frustrating to have to deal with.

My wife cannot take the generic brand of **, for her mental health condition. It makes her throat swell up and she cannot breath. She has been getting the brand name ** from ES for the last 3 1/2 yrs and they have gotten letters from her Doctor to that effect. She has been approved for the ** every year by them and she has been getting the 90 day supplies. They have messed up the RX at least twice over these years by sending the generic brand, which she then has to call them, they apologize, and then send her the correct RX.

The beginning of July I requested a refill of a maintenance medication. Couple days later get a call with the only ID is the 10 digit phone number. Expecting a ROBO call was not paying attention until the end when they decide what they think I want and hang up. They are out of stock and expect shipment shortly. Wait a week and check online to request the refill. Order refill. Do not hear from Express Scripts so go online again. "Prescription has expired, what do you want done." Isn't it obvious - get new prescription. Get message, have new prescription. Couple days later another 10 digit ID phone call - medication on back order, due in 7/27. Getting close, but can do.

Please file complaints with your attorney general. Only way to change this awful company. Customer service, well it doesn't exist. Forcing us to mail meds and don't arrive on time. Refusing to provide docs showing policy on refilling controlled 1 day early. I filed complaint, hope you do too. AG will act when enough consumers are harmed.

First off, I had Cushing's disease 13 years ago, and had my pituitary gland removed. Because of this, I have to have a testosterone replacement because my body no longer makes it. For a while I used injections, but they quit paying for that. So, my Dr prescribed Androgel, and for some reason... they have stopped paying for it! I only have this through my wife's work, as I am disabled.

Accredo did not thoroughly check for co-pay assistance and shipped injection medicine anyways. I receive shipments for 90 day supplies. Then when I had an over stock of medicine along with following my doctors orders to stopping using if develop a chest cold so ended up not needing shipment. Then when call in to order since the only way was to ignore all the calls, Accredo says I owe them 1700.00, because I didn't call in with new co-pay assistance card. They write off anything past 90 days, yet I had an overstock from the earlier shipment. So the consumer is getting charged for medicine not needed at the time, Accredo does a write off, and now says it is going to the collections. And this stems from them not checking on co-pay assistance, auto-shipping, and now telling the consumer I have to pay 1700.00 when my normal payment is 10.00. Any others interested in filing a lawsuit, please post.

This is in the course of about 2 years. First my wife takes ** for psoriatic arthritis which is very expensive so it had to be paid for upfront. We could pay by check and it would delay her getting her ** or we could give them or debit card number for a 1 time use and they could send it immediately (which was still 3 weeks longer than it was supposed to take). Well, that 1 time use resulted in multiple unauthorized uses even resulting in sending and charging us for meds that we hadn't used in years.

I got a letter from Express Scripts telling me that if I didn't get on their program my insurance company would no longer pay its share of my long-term eye drops, which I take to combat pressure. I called them to say that I was perfectly happy going to the pharmacy, and I wanted to know how they could justify the increase in price (it went from $1.96 to over $11.00.). I was told the new price was less than it would be with no insurance. This was true, but it's only thirty cents lower, and the price they charge me now is $9.00 more per bottle. My insurance is through United.

Called 5 times and got 5 different answers about my son's ADHD meds. I have been paying $30 a month for his meds which goes towards my son's $500 deductible through Aetna and suddenly on the 5th refill I am being required to pay $128 which is the remaining balance. When I called for an explanation, I was given the run around. This is the second time I have had issues with my son's meds costing a ridiculous amount of money. Who can afford to pay over $100 a month for a 30 day supply. Member services was no help, told me to have his doctor fill out a PA for absolutely no reason! I hope I never have to deal with this terrible company again. Where do they find these people with pea brains?

Most if not all our medications are on auto refill. My husband medication was cancelled on 6/11/2015, for non-payment of $60.00 balance. All invoices and account ledger indicated we didn't owe a balance. Had to wait another 8 days for meds.

Express Scripts should receive no stars as far as I'm concerned. A prescription was mistakenly sent to them by my pediatricians office. I realized there had been an error when I received the medication from them. I tried to call to get the medicine returned, and get the prescription locally filled. I was informed by Walgreens, they couldn't fill the prescription because Express Scripts already used my insurance to collect payment. Once I disclosed that to the Express Scripts and asked them to correct their error… their customer service was rude and uncaring and told me I was to return the medication at my expense and once they received the return which I was supposed to somehow track. I was to call Express Scripts and let them know that the prescription had been returned and tell them to issue a credit and then call Walgreens and have Walgreens call Express Scripts to work out the insurance payment.

Appalling customer service. Complete lack of common sense. Dangerous in that prescriptions are not filled in timely manner. No communication between health care providers and Express Scripts. Communication would enable smooth transactions. I have had to order medications on behalf of someone else and am beyond angry. I have written to pharmacy trade groups since I believe private pharmacists are the antidote to this mess. Awful.

I am very dependent on pain medicines like most of the people are. I called Express Scripts to try and get my meds refilled and they want me to not take them for like 3 days or something a month which I cannot do. I am getting very frustrated as I am needing them so bad right now and not sure what I might have to do to get some money quick.

There are so many times I have had issues with Express Scripts, and they happen repeatedly. The same issues, over and over. Things like: having to ask your doctor every year to send in another form - the Express Scripts form that determines if you can get your medications for another year. Even if you have been taking the same medications for years - you must get "blessed" by Express Scripts to continue. MY doctor should determine if I continue with medication - NOT Express Scripts. And Express Scripts has challenged a change in dosage and new medication?!?

Where to start...ok just to be succinct. I LOVED Medco UNTIL they were taken over by Express Scripts. Now just to get any COB payment is impossible. I have been trying for over 2 years and never get the same person to give me their same old auto response and NEVER record my problems onto my account. Unfortunately, both my husband's and my insurance are now with ES. They have given and continue to give every reason not to pay that range from. They have never received my paperwork although I have sent it over 8 times now, both registered and certified. Where it was never found or signed for. 2 – “We don't recognize your account number.” REALLY or “We don't think you were insured at the time of the prescriptions”...PULEESE. I am begging and begging to have both of our insurances quit ES but they probably get a stupidity discount on BOTH sides.

If there is any way to avoid using this company do it!!! Their phone operators with absolutely no medical qualifications will alter your prescriptions. I tell them I am taping all my conversations with them and they are a bunch of liars and total incompetents. You will be forced to go considerable time without your needed medications. I receive narcotics and I am told I will have to go at least 8 days without pain medication every month. Then when it is time for next refill they say it has not been 30 days since your refill, which is all due to their delays, and push you medication refill back again, and again.

I am in extreme pain after being hit by an SUV as I was walking to my car. My pain management doctor has prescribed a pain medication that every time I have to fill it with ES, I go through Express Scripts hell! I'm told various "stories" as to why I can't get the medication in a timely manner and end up going FOUR to SIX weeks without it!! Every time I hear "in order to continue providing the highest quality service" on their voicemail, I want to scream!! It took me EIGHT months to get a compounded pain cream from this poor excuse for a pharmacy! How do they stay in business with this kind of "service"?!!

Very poor service! Each time prescriptions are refilled, they are mailed after I run out. This time it has been 3 weeks since it was filled. I have been without my blood pressure med for over two weeks. I have now contacted an attorney and they will be taking action against Scripts.

Badly run company. Operators are inept and condescending. Orders are not filled on a timely manner. Results in missed prescriptions and forces the consumer to buy the prescription at 20X the price at the local pharmacy, with no reimbursement. If I could change companies, I would. Rating - 1.

Had used them for mail order refills for several years with no issues. Then refill of two medicines was sent to me from another location with new insurance (not mine) listed showing a higher charge than previous many orders, and higher co-pay. When I discovered I contacted customer service who told me my Doctor had submitted insurance information. This was from pharmacy supervisor. My MD showed me the RX he electronically sent to them, there was no insurance information on it. He said "I have no information about your prescription insurance carrier."

So I am on a medication called **. After my work switched to Coventry insurance which uses Express Scripts after two times they told me I could no longer fill it at a retail pharmacy and must use mail in. I also have a copay card that covers the $300 copay. When I called Express Scripts they said they can't take the copay card but they said I could go through Accredo Pharmacy (an Express Scripts specialty pharmacy) and they could take the card. So I had the Dr. call into Accredo. When I got the medicine I received a bill for $300 and it was filled directly by Express Scripts and not Accredo. I called to complain and they finally after transferring me back and forth credited the $300. Then I had to have the Dr. recall the script into Accredo and I made sure that they put all kinds of notes on my account saying that Accredo is to fill it and not Express Scripts. Well Express Scripts filled it again and sent me another bill.

Notified Express Script for refill. Stated I needed renewal. They were renewed, but never sent. This was done on 7/7/2015. I am thinking my meds would be shipped. Then days went by no meds. Then a week went by no meds. Now we're into another weekend and in a few days 2 weeks. Called Express Scripts on 7/16/15. They then told me scripts were sent over with no last name. Express Script said they sent message about scripts for last name. 7//17/15 I notified MD today since they said was not able to contact. I also re-notified Express Script. Now Express Script are saying they need the doctor to call for clarification. Which is it clarification or no last name? A bunch of liars. Close/shut Express Script down. They are horrible. Have not had my medication in over 10 days. Still don't have it and have no idea when I will get it. They are definitely not concerned about people receiving their medication when due. Have nothing good to say about them!

The Dr. is prescribing 1 ** (brand) and 1 ** generic BID because the generic seems to do better with his seizures. However, it makes his legs and feet swell up. Therefore, they are trying 1 and 1. This seems to totally confuse the pharmacists who work for this company. Seems simple to their customers service people. However, the renewal of his meds are screwed up constantly. We are talking about seizures here. If I could change companies now, I would.

Doctor prescribed 2 medications, submitted required prior approvals written and telephonic which Express Scripts at first acknowledged. In over six months of attempting to fill monthly, was only able to fill once without a denial and repeated calls, during which I was given 4 different reasons (all bogus) for the denials. At month 6 they said there were no prior approvals on file after they'd filled the medications the month prior. Worst customer service of any company/agency I've ever dealt with.

My teenage son is autistic. He has been on the same medications for quite some time, most of them Brand, one of them is generic. He has had lots of problems with the generic medications for some of his meds, the dyes and fillers, as well as percentage of active ingredient in the generic drug. One of his Brand medications just went generic and so we have tried since April... It has been a disaster. He feels awful, he is out of control and very violent and aggressive. Needless to say, like all the other complaints I have been on the phone with our Doctor and Express Scripts, almost every business day for 2 months. Express Scripts keeps telling me the doctor has not completed the required forms for a prior authorization. My doctor has sent the paperwork in, I have seen it. My doctor has also gotten a letter stating it is not a covered medication. He has always been on the brand up until it went generic.

All the statements I have read, I agree with. My question is, why hasn't something been done about this?

My neurologist wrote a prescription for 60 pills for a 90-day period for which I paid a co-pay of $90. The next time my doctor wrote the prescription, Express Scripts said it was for 12 pills every 18 days, and I had to pay my $90 co-pay for each refill. This means the exact same medicine would cost me $450! My neurologist's office denies they wrote the prescription that way. I explained the situation to my neurologist, who sent a new, very clearly worded prescription for 60 pills over a 90-day period. Express Scripts entered it in their system this time as 6 pills every 9 days, for which I am now expected to pay $900 for the same amount of medication!

Up until recently, I had no issues with Express Scripts (ES). I am on one medication for hypertension and have only been on it for a little over two years. Luckily, have never been on meds before. This medication has been effective. However, ES sent me a new generic medication. Basically two pills instead of the one. When I called to find out why, I got transferred to several people who all had different answers that didn't make any logical sense. And I was told they told my doctor he had a choice: either do a pre-authorization and wait to see if it would be approved and then re-order prescription or accept the alternative generic brand ES suggested. My doctor, who is very busy (as most are) authorized the chance, not wanting to hold up my meds. Basically, he was held hostage to make a decision and ES was only happy to dump the blame on him.

The doctor had prescribed ** for my husband. It is a chemo-therapy drug for brain cancer. First time it took 2 weeks to process and we were told because they had to get the clearance from the insurance company etc. The second dosage that was 6 weeks later again took 2 weeks to process. We called every single day to check the status and every time they would apologize and promise to send it the next day. They had the authorization number from the insurance company for 6 dosages. One of the advocates even put emergency status on the medicine and still took 6 days after that before the drug was shipped. There was no consistency in what any of the advocates said. There was a new story every time we called.

ES sent me ** and charged me 285.00 copay. I called and tried to return it, get help paying the copay but was left owing it. I started making payments of $50 a month per an agreement with a supervisor. This month I got a letter that is supposedly from a collection agency. All phone numbers and contact info is ES, and it says to make payments to Express Scripts. I was turned into collections by a hospital and when I called to discuss it I was informed that since it was in collections I had to deal directly with them. I called Express Scripts and spoke with a supervisor and patient advocate. I was told it's ES policy to turn all accounts over to collections if over 90 days. I'm on disability and it's a hardship paying 50 a month. There's no way I could pay it off in 90 days. I think this is unreasonable!

Express Scripts have been out of stock on my medication for fibromyalgia for over 2 months. Then I get a call that they are out of a 2nd medication. When will this end? I am on a fixed income and can't afford the alternative sources.

For the several years, I have had my order NOT ship countless times and getting someone on the phone that knows how to work around the automation is stressful and takes hours. Express Scripts relies on 100% automation and their automation cannot deal with exceptions. I am continually running out of prescriptions and having to spend hundreds of dollars going to a local pharmacy when they fail to ship.

I ordered ** for my son. I asked 3 times, "Are you sure it is going to be $5.00?" The lady said yes. I got a bill for $1204.57. They also said until I pay this my son will never get his medicine again.

Controlled substances can only be reordered after 90 days. So when the 90 day supply is gone or maybe 2 or 3 days of medication are left, a patient can process the next order which will take up to 12 days to process and mail. I will be without meds for 3 days with my next delivery.

Recent blood work indicated that my thyroid was slow again and doctor increased my medication through a local, participating pharmacy. My co-pay for 90 days with Express Scripts was $4.00. My co-pay for 30 days supply of the new medication was $10.00. When I called Express Scripts I was told that since I had leftover pills from the previous medication, I was assessed a higher co-pay for the new one!!! RIDICULOUS??? When I voiced my objection and said I was going to look for another Prescription Service, this young man, Jason, said "that sounds like good idea". DUMB AND DUMBER!!!

My md prescribed a Rx. It was voided and never sent to me. I also am a nurse for the company and talk to patients everyday who go without their specialty medication because of the incompetence of the company and the people who claim to be in charge.

Have degenerative disc disease, osteoarthritis, bursitis, migraines, cracks and bulging discs in low back and neck. Annular tear in lower back, deformed tailbone with cracks, nerve pain in legs, hands and arms and feet. Have neck and shoulder pain. Am in extreme pain 24 hrs a day, 7 days a week. IT NEVER ENDS. Was taking the pain medication ** 32mg for 2 years. Took the generic brand. This medication worked so well for me. I could function. In May went to get the script filled and Anthem/Express Scripts cutting me off and decided I should not be taking such a strong medication.

Express Scripts I remember being really great at one time. This was years ago. Even though you can't order meds earlier than the 14 days, for some reason you could order meds. Have medication in 3 days time. Ha, now you're praying, “I don't run out of meds because it's taking too long for the meds to arrive!” It's a little scary when you’re on life saving drugs and you've run out because ES is lying about their shipment time. I'm frustrated with these people! Be careful and don't order your meds on the weekend. I don't know what happened with ES!

I ordered a refill of the medicine I use for my thyroid condition in June 29. Yesterday, July 6 I looked to see when it would arrive. The site said it would not be shipped until July 8. I called to find out about the delay in shipping and had to work my way through a succession of operators. Finally, a young woman said that they had "worked out" some issues with the order. I asked what the issues were because I felt threatened by the secretive way it was stated. She put me on hold a couple of times and then I was disconnected. Now, they ask for a phone number when the call is placed in case we are disconnected, but no call was received. I think she broke it off because she didn't want to answer my question. Express Scripts will probably not miss my business, but I've lost confidence.

This is my first time using ES. When I registered on the website the guidelines said to have 14 days of medication on hand when mailing a new script. I had 18 days left and was unconcerned. Mailed script on June 22 and rec'd an email on July 4 saying script was "delayed" w/ no explanation. Found out it wouldn't ship for another "estimated" 6 days (plus up to five business days shipping time, brings me to July 17).

My most recent and the one that really took the cake for me. I kept getting the run around (more than usual) on my migraine preventative medication. I kept calling, as I was getting close to running out. Every time I called, I got the same story. "We've had problems filling this medication but will ship soon." I had to have my Dr send a month's supply to local pharmacy. To be fair, it was at ES expense. I had an appointment with my Dr the next week and he said ES was trying to get him to change the drug I was taking to something cheaper. That was what was holding up my order. He was not playing ball. I have already been on every preventative medication unsuccessfully and this one was working.

I was prescribed **. Express said my doctor had to authorize it. HE WROTE THE PRESCRIPTION what else was needed? He had to explain why ** and another drug did not allow me to sleep. He did, still no from Express. Express wants control even though it is run by high school grads not PHD. The order is for Rite Aid.

I sit and read these complaints. I actually work for the company and feel really bad when members call in and I can't help because the back end pharmacy is holding on to medications. For what reason only God knows. I have no choice but to use ESI for my medications. If it was my choice I would go else where. I have been waiting for my medicine for 2 weeks now and every day my ship date changes. Did I mention I've been out of medicine for 2 weeks. And I work for this company. Very very bad service. I honestly don't even know what else to say, but I do think that members should have the choice of what pharmacy they want to use. I'm paying out of pocket for my insurance. Express Scripts isn't paying for it so why do they have so much say so. I can go on and on but I might get fired since I had to put my name, number and address just to complain. I'm not a very happy consumer right now :-(

This company is unable to provide any level of service. I'm unable to get any prescriptions as ordered by my physician, I'm told that I have a $7000 dollar copay when it's suppose only five dollars. Even after the university office has called them time after time it seems it can't get straighten out. The customer service people do not care about fixing the problem, they only want my credit card info. This is the worst company I've ever had to deal with. I see I'm not the only one complaining, I see thousands of others with the same frustrated.

If you didn't think insurance companies were sadistic and soulless before, step on up my friends and witness the glorious wrath of Express Scripts partnered with Blue Cross Blue Shield... I remember back in '04 when I was a beautiful 20 something idiot working a sweet little office job and I had plain old BCBS. It was a simpler time. About 30 bucks came out of my check every month and *poof* magically my pills were covered and I'd only have to pay 1/4 of the price at the counter, go on about my merry life, free of crippling monthly PMDD and all of its mean friends. Then I grew up. Today I am a crotchety old 30 something with a husband and a baby. I still have PMDD. Only it's worse and there are more fun issues since pregnancy and childbirth. And now, we have the joy of going through not one, but 2 heinous obstacle courses to get a single GD rx filled. ALL HAIL EXPRESS SCRIPTS AND ITS INFERNAL MASTER, BCBS!!!

Express Scripts used my prescription without my consent and sent me one of my medications. I had never used them, because I would rather do business at a small town pharmacy. I sent the product back to them and ask them to credit my insurance, because I did not order this. They would not credit my insurance. It is not part of their procedure. So they were going to return the medicine to me for this one time deal. I waited two weeks for it and it never came {of course the bill came and I paid it.} I called them about it and now they are not sending it. They destroyed it because it had been sent back. They did send my payment back, but the insurance was charged 500.00 for something they destroyed and I did not receive.

My mother's doctor's office mistakenly faxed her prescriptions to them even though it was supposed to go through another pharmacy. They snapped it up and filled all of them for a period of ninety days. Of approximately 12 prescriptions, only 3 have arrived after 6 days and these are vital medications, arriving in cheap piecemeal fashion. It have been trying to remove her from their system to no avail. Has anyone suffered a medical event from not having your prescriptions on time, and if so, does anyone know if there is a class action suit or anything against them? When I tried to go through their phone hell I was ultimately transferred to customer service, which had a busy signal (!) and then I was disconnected. As I look before I submit I do not have her order number as I brought all the prescriptions to where she lives.

My doctor's office phoned in the wrong dosage for my meds, I was charged $271.00 for them, and then told I would only be reimbursed $100 towards future medications purchased with this company. NEVER use this company for your prescriptions. Not my fault, but they couldn't reimburse for full amount??? WTH???

I have tried to procure my mother's heart medications, specifically ** and **. The prescribing physician has submitted the prescriptions but the medications were not provided causing us to have to re-administrate the prescriptions to CVS to fulfill. The major complaint is not only that Express scripts did not have these key, critical pharmaceuticals but they also failed to let us know that there was an issue that needs resolution. The same result was also experienced with **, apparently because the prescribing physician could not complete the fax for that specific prescription to Express Scripts.

I have a sleeping disorder and the only med that works has been denied repeatedly and I can't afford the out of pocket expense. They did approve it at one time then stopped. Now I get automated phone calls letting me know I have been denied.

My husband and I have had Express Scripts through our insurance company for many years. Fortunately there have not been many instances in which we have had to contact them; usually it involved talking to a computer which is always annoying at best, but in the end, we were able to resolve whatever the issue was. About 4 1/2 months ago, the generic for my hormone patch became available and instead of contacting me to see if I wanted the brand name (why should they ask the patient?) they just started sending the generic. I tried it but it took only a short period of time to see that it was not effective. And when I called them the particular person told me not to worry, if I paid the difference I could get the brand name. They assured me that it would arrive in a couple of weeks, when my next 3 month supply was to be mailed.

I am now on hold for 20 minutes, simply trying to tell them what they SHOULD ALREADY KNOW! Wow this is amazing; I need to provide them with an NDC number for a medication. Why is that the patient's responsibility? Nonetheless, I searched via the web, and finally found the 11 digit number on my prescription. But now, I have to WAIT, WAIT wait on hold to simply give them their NDC. Let's face it they're just trying to create any barriers they can; any inconvenience so that next time, maybe we won't bother trying to get our money back. Don't forget Express Scripts, we pay you every month for this service and it's the first time in months I've had to ask for a reimbursement. Thanks for nothing.

This company epitomizes everything wrong with business in our country. In one word, their policy is dehumanized, customer is always wrong, profit is all that counts. Specifically, they have 1) poor service - they run late with deliveries 2) poor customer service - when I ran out of a daily medication, because Express Scripts was late in delivering it, I had to purchase it at the local pharmacy. Express Scripts refused to reimburse.

The next time they told me that I actually called the manufacture Co and was told that was absolutely not true. I have been paying $20.00 to overnight it, certified, which is much more than my $10.00 copay and STILL, no script on time. Have had to go to my doc three times now to get additional refills of same med. Thank God he's a very good doctor, but even HE advised me not to use them!!

I find it amazing how they could come up with such a disaster when they are the so called intelligent people of the medical care system. How can a script run smoothly in a system that is unpredictable? Ok so I need a script they call it in. The pharmacy has one med but not the other two meds needed. So the pharmacy calls me, "can you wait till Monday (4 days later), for this medication because we won't have a delivery until then?"

Someone at Express Scripts needs to figure out why no one who works there has a clue about shipping dates for critical medications! They call me to verify shipping address, but they can't tell me a date the heat-sensitive, light sensitive prescription will ship.... even when I agree to pay an extra $21.00 in shipping to send it overnight. The medication is critical to the health of my mother. I need it sent to my office so that it arrives on a Tuesday, Wednesday or Thursday, giving them the option of shipping it overnight on Monday, Tuesday or Wednesday. How hard is this? We live in Las Vegas. It is 113 degrees now. This medication cannot sit in a hot mailbox or in a hot USPS warehouse waiting to be delivered if it arrives over a weekend.

Express Scripts has denied the nasal spray that works for me, the ** breather for my Asthma that works for me. Will not pay any more for the compound medicines taken through my sinuses, as I suffer from a life threatening fungus condition, causing me to have to pay in full the medicine. They are now saying they will not cover the ** medicine for me as I have a major blockage in one of the main arteries to my heart and want to remain on this medicine as my cholesterol, HDL etc. is the best it has ever been. We fought in the past for the blood pressure medicine that works for me. It is getting to the point that Express Scripts will pay for nothing unless it is the drug they think I should be on. This is getting very serious for people. Just die and we don't have to worry about any more. Something needs to be done, we pay high premiums to have coverage and we don't get it.

I have been using Express Scripts for a few years and have never had a problem. Over the past year, they must have changed management because I have had problems (to say the least) receiving my prescription every three months. One of my main issues with Express Scripts is that if they cannot refill your prescription for whatever reason, they do not notify you. I received emails every time saying that my prescription was processed and getting filled and it wasn't until I should have already received the shipment that I found out via express-scripts.com that the order was cancelled.

My son's prescription which is 2.5 tablets daily was initially denied because coverage is only provided for 3 pills in 76 days. After the physician calling and filing an appeal I was told they needed more information. Again physician called, was told prescription would be covered, and yet again I went to pick it up and coverage was denied. This process took about 8 days of which I must personally pay for the medication at 36 dollars a day. Now I am being told I must apply for another preauthorization thereby negating any chance for reimbursement.

I signed up for this when I went on Medicare because it had the highest rating there. It worked great for a few years. But once Express Scripts took over, it became a fight for every little thing. I am thankful that I am not sick and have great compassion for anyone who is and has to deal with these people. Express Scripts haggles about cheap generic drugs and want to decide what drugs you can take. I actually pay for two of mine because they don't accept them. When they refused to cover any kind of eye-allergy medications and when a "customer service" representative tongue-lashed me, I decided to seek coverage elsewhere next fall. Why pay for something like this? Not only are we patients but we are customers.

Been with them 14 years and service is beyond horrible. On Medicare now with the same idiots. My wife and I take 18 prescriptions and 3 of hers are controlled. We learned years ago that "expediting" to Express Scripts means about 10-15 days. We are in the process of switching all to our local "approved" pharmacy. It will cost about $700 more annually but it IS WELL WORTH IT. What prompted this review is that I ordered 7 prescriptions on June 1st. Total was $ 677 and I checked the credit card box I have on file as I usually do.

I am too ill right now to write a fully detailed review, but for the last four years filling a prescription with this co. is always a nightmare in a variety of ways. The pills are "worry-free" and never on time; they push the far cheaper generics which make me deathly ill; no matter how many MD's and pharmacists try to help after I have written numerous on line messages and spent a few hours on the phone EACH TIME A REFILL IS DUE. They are so slow in getting the correct med out, I have to get a 7-day emergency supply from my local pharmacy, and this time they flat out lied to my pharmacists! The icing on the cake: a generic is "being processed!!!" And on and on. Can a class-action suit be filed against them, or does one of us have to die first?

Every single prescription that I try to fill becomes a nightmare. Prior authorization, which is needed for everything, takes one month to process. I just tried to fill a prescription that I had filled four times since January, 2015 but NOW it needs prior authorization! They refuse to fill prescriptions as written by the doctor, changing doses constantly. Phone reps give you wrong info constantly and their supervisors are no better. I have written to my senators, state insurance board and posted info regarding the stress that people will go through if they sign up with this inept company. I can't wait for open enrollment so I can be done with the nonsense. Meanwhile I advise anyone to avoid Express Scripts at all costs. I would love to see this company in ruins!

I am bullied into using this over the mail pharmacy. My daughter is 16 and has had arthritis since she was 18 months. They mess up her prescription almost every single time. They put me on hold for 15 minutes because they messed up my daughter's prescription. They are awful. Again I would recommend using a different over the mail pharmacy.

I was an employee. When I left the position they failed to pay me the proper amount. On my exit interview, the representative from HR told me to contact them if I had any further questions. A month passed without any information (including my final paycheck). I tried to find a phone number to contact them. I searched all of the search engine sites. All phone numbers were to the pharmacy. Luckily a representative felt my pain and found a number to contact. Why does a company so large refuse to have a phone number? I even went to the facility.

While I received a most friendly rep on 2nd call, it was only after about 20 minutes worth of phone tree button pushing and being disconnected during the first call. I'm being forced to get a three month subscription for something I only need to take for a month. It will cost me $200.00/90 days and change for something my medical insurance covered and I only paid maybe $25/30 days? Where the effect is the discount?

Never has a company caused me more frustration than my experience with Express Scripts. I received an automatic phone call on May 30th stating that my prescription would begin processing soon. After nothing arrived a week later, I called again and was told my prescription had "shipped the day before and is on the way." On June 15th my prescription had still not arrived, despite the fact that is the day I should be beginning to take the prescription again. Called this morning and was told it never processed and they "aren't sure why I received a phone call or why I was told it already shipped." Now, it will be at least another week or two until I have a medicine I am supposed to take on a daily basis. Absolutely ridiculous.

They called me every week trying to get me to switch my prescriptions to them. They sent me letters offering free medications. I decided to go for one, and then they delayed, delayed, delayed, then said they had to charge me for it unless I had the paperwork offering it to me for free. I paid for it, super $$, just found the paperwork, called them and the girl was a ** and denied that any such paperwork existed while I had it in my hand. RUN!!! Total BS Scam!!! Rude and unprofessional!!!

I've been forced for 2 years to deal with Express Scripts for a maintenance drug. They have yet to get it correct. It is multiple calls to my doctor's office to have them contact the pharmacist at Express Scripts. Express Scripts has cancelled multiple script renewals because I've used a local pharmacy so I don't run out of my medication. The customer service reps are rude. I've been hung up on multiple times during each call. They do not care about the customer. They can't answer simple questions and will not connect you to a pharmacist. Express Scripts knows they do not have to make an effort with customer relations. They sweet talk employers but really could care less about the employees that are forced to use their substandard "benefits". I would kill to go back to Caremark. Express Scripts will not be changing their tactics anytime soon. If you can... find another prescription plan and steer clear of this malarkey.

I have been on my medication for several years. My Dr. prescribes a 1mg dose for morning and before bed. In addition my Dr. prescribes a 0.5 dose to be taken during the day as needed to control RLS. I am forced to use Express Scripts by my insurance. In early 2015 my Dr. reordered both doses in 90 day quantities as mandated by Express Scripts. However Express Scripts took it upon themselves to cancel my 1mg prescription without notice to me or my Dr. I called them in April of 2015 and they assured me that they would fix the problem. They told me their System automatically cancelled the prescription and referred to it as a duplicate, even though the doses were different. When I ordered refills on June 2 again I found that the 1mg prescription was eliminated by Express Scripts without notice. I spent an hour on the phone with them and one of their Pharmacists who assured me he would take care of the problem and order both refills.

Accurate and fair. My refill for my 3 months worth of meds is 2 months late. So I called. It's in process. For 2 months. So, had a dr's appointment last week and my doctor sent in another Rx. I got a letter that this one can't be sent until the end of the month because it's too early to refill it. Another phone call today. Finally, a nice CS person, and I asked why it can't be sent.

Express Scripts arbitrarily cut my wife's prescription in half without telling us that they had done so. We discovered that they had shorted us by half the prescription about 45 days after we received the bottle. When we called to ask about it, the Customer Service "Manager" told us that the company does NOT have a policy that requires it to telephone or otherwise contact patients when they change a prescription. After some discussion, we discovered that the script itself, as created by the physician, was accurate. We had been receiving a 3 month supply for a couple of years. Then, suddenly, the prescription coverage from our provider changed. The fact that the coverage changed is important -- it was the triggering event that prompted Express Scripts to change the quantity. We don't blame them for that.

For almost a year when receive Rx for **, am always short 10-15 tablets. Would complain to Express Scripts; they always say I miscounted. Had CVS open package & count - short 8 pills, video process. Called them, I need to get Rx from doctor for 8 pills.

My disgust with Express Scripts is multifaceted and spanning many years, but I will share the most recent. About two months ago my doctor called in a medication I have been on for years (just a different dosage), and Express Scripts told him I have no medical coverage. Luckily my doc's office was responsible enough to call me about it. I called ES and chewed them out for distorting the facts. Then I heard nothing back. Called ES about two weeks later "Where is my medication?" "Oh, it is being processed and on its way to you."

I've had Express Scripts for a year now and it's been the worst experience of my life. Twice they have let me run out of insulin. The problem is their pharmacists. They are constantly questioning my doctor. I then get a robocall and when I call to find out the problem I get this "We reached out to your dr. but he hasn't returned our call". While waiting for this call the prescription expires and I have to call and get a new script. If you have a question don't just fax 1 time and drop things back in my lap, follow up. Who are you to question my dr. anyway. I'll say it again. I'm doing what I'm supposed to by going to dr., he's doing his job faxing in meds I need. Just do your job and fill the scripts and quit questioning everything and causing me endless grief!

Express Scripts continually used their 'worry free' refills on my daily required medication so that it looked like I was always trying to refill my prescriptions too soon - thus I was screwed up with my insurance for 2 years - despite specific requests to NEVER enroll me in their 'worry free' program. They could never get it straight. What's more is they wrote an interim script that my physician never prescribed. I cannot say enough bad things about this unprofessional company.

On May 18th I ordered 3 refills for drugs that are crucial to the life of my transplanted kidney. "Your order will be shipped in 3 days," was the stated promise on the checkout page. A couple days later when I checked the order status, it stated, "order will be shipped on June 1, 2015". Another day later and it gave the ship-out date as June 3. On May 29, I called the "help" number and talked with a staff member in North Carolina. She said she'd "have my order expedited at no extra charge." Today, May 30, I checked the order status. Ship-out date has now been upgraded to June 4. If only we'd be allowed to put sub-zero stars as our satisfaction rating! If their goal is to turn away customers, they are doing a great job!

Over the years we have had numerous issues with Express Scripts resulting in pills not being delivered in a timely fashion or too many pills being sent via their "worry-free" (what a joke!) auto-refill program. This has been a source of much annoyance for my husband and me as well as my 95 year old father. It's difficult to understand how this company can continue to operate with so little accountability to the corporations and insurance companies who force this on their employees and members.

My insurance company has been communicating with me that they use Express Scripts, and it would be cheaper for my medication refills. I was hesitant because it's much easier for me to get them filled at my local pharmacy. I finally acquiesced. I sent in the 3 scripts for refill. The refills were held up so long, I ran out of 2 prescriptions and am still waiting for my refills. All 3 of the medications I'm waiting for should not be stopped abruptly, 2 have been.

Received package in mail from Express Scripts. It contained medicine that I don't take, so I call them and explain this to them. They gave address to send to back too, so I did. A bill comes for $125 and I refused to pay because I did what they asked me to do. So now they will not do business with me because I didn't pay them the money.

I have tried to utilize Express Scripts mail order pharmacy for several prescriptions and ALWAYS encounter numerous issue trying to get them to fill the order. On each occasion it has taken weeks to get a prescription filled, required numerous phones called from me, my physician offices and my insurance carrier to try to get a prescription processed. These are standard routine (and even generic medications). Even my insurance carrier can't understand why the issues for basic drugs. Each time I contact Express Scripts I obtain a completely different story as to what the issues are. They also outsource all communication and orders out of the US, so perhaps that is part of the problem. They cancel orders without notifying me, say it needs to be reviewed which will take 10-14 days, didn't hear back from the doctors office (when I have confirmation that the doctors office did contact them), etc.

Three years now, daughter requires specialty med for transplant. We pay out of pocket and are supposed to be reimbursed by escript. Same med for three years, same nec number, same pharmacy, same authorization. Every attempt to get reimbursed has to go to supervisor level. They receive claim, (because we have to pay for tracking, or else they will say they didn't get it) and send out some random generic letter saying they couldn't refund because ____________. A different excuse each time.

I have a problem every single time I do mail in orders for my ** prescription. The first time I sent it in, they lost the prescription even though I was able to provide them a tracking number. They asked me to ask my doctor to write a new prescription. Since this drug is heavily regulated this was not an option. After 2 weeks they were finally able to find it. Then I called in the next time to customer service and was advised to send it to the wrong address.

Had a problem w/ my local pharmacy. Got rid of Medco/"Pony Express Scripts" 2 yrs ago because of incompetence. Decided to give them another try w/ a new Dr. Forget it!! Same old dummies!! My poor Dr. who is a 1 person operation was so confused.. 1. Gave her wrong fax no. 2. Had meds ready to send that she DID NOT fax a script for. 3. Faxed my Dr. a BLANK FORM for something?? They didn't know why (of course) - maybe a computer error??? But they were all ready to Auto Bill my credit card for sure - they can get that right.

Express Scripts refused to pay full value for a drug that I have taken and they have paid for over 6 years. Exact same drug and exact same prescription; they say there is an ingredient that is not covered and the cost is more than my plan allows. Plan did not change and the drug did not change; Express Scripts is only trying not to pay claims. I have a signed letter from the pharmacist stating the drug is the same for 6 years. I resent Express Scripts for not listing a specific ingredient or charge in their denial of payment.

I have been getting my ** from Meijer Pharmacy since it is free. Express is telling my that "Under your prescription plan, if you purchase your maintenance medications listed below at a participating retail pharmacy, you'll pay more after the third purchase." Obviously, it definitely will cost more if I get it from them. How can they do this, when I am getting it for no cost to begin with? Has anyone on this site contacted the Federal Trade Commission regarding Express' practices? I would contact my insurance provider if I thought it would do any good but I am sure that they are in agreement with the policy or would say that their hands are tied. They are ruthless. The service definitely had gone down since they took over from Medco.

We need to start a Facebook complaint page or start a civilian watchdog group for Tricare/Express Scripts. My latest debacle was in trying to get my absolutely necessary asthma inhaler **. They tried to switch me to ** last year (without notifying me and harassing my doctor with dozens of phone calls) until I finally found out and notified them that I have an adverse reaction to **. So they made me buy the ** anyway and "try" it and then get permission from my doc and pay more to take **. Well, o.k.

On my first experience with Express Scripts was them denying a pain medication that my wife has been taking for 3 years to manage her disease. On several occasions I called to inquire about the denial and was told it should not be denied. Then was told no one could explain why it was denied. Then told it was denied because the cost was too high. It took 5 months to get reimbursed and only with the threat of a lawsuit. They were clearly violating the law of denying coverage to a pre-existing condition.

The Express Scripts call center has a very user-unfriendly "telephone tree" but it rally does not matter since the call takers are rude and incompetent. Problem is they have a government contract and really don't care what kind of service they deliver - they get paid by the government no matter what.

This is the worst organization I have ever had the misfortune to deal with. They seem to need pre-authorization on everything and do all they can to delay access to needed medication. I was actually told I could not re-fill a Rx 2 days before running out of my 30 day supply because after 6 months I'd have 12 extra pills!! Think about the level of incompetence, stupidity and greed it takes to have that as a policy! Now I am told that I cannot get a low cost, generic (on their formulary) Rx filled without pre-authorization. They tell me that the pre-authorization I have for the drug expired the day before it was called in.

I submitted a request via email for my prescription cards that the company never sent to me. I was told that I would receive them within 7 days. After that time passed I sent a followup email requesting a status update and that they expedite new cards to me as I needed to fill prescriptions and didn't want to pay full price and then have to go through a lengthy claims process. Despite the fact that I responded to the email with the above mentioned information I was told that I needed to provide them all of my original information again. I sent the same inquiry I had sent 8 days prior and was told that I hadn't provided sufficient information (I sent everything they had requested). The runaround is exhausting and I find it frustrating that I pay for this "service" every pay period only to get poor customer service and to end up having to pay full price for my prescriptions.

I live in a rural area with only one medical clinic. In addition to being a disabled veteran I have about every known type of spinal problem to include a nerve root tumor. Over the past year Express Scripts has harassed me and the doctor to the point he discharged me from his practice on May 13, 2015. The nearest place I MAY possibly get my maintenance meds is 200 miles away and I will have to wait till September to get an appointment.

I recently went to fill a routine prescription from my doctor. I have been getting this same medication for about 3 years without a problem. I've had the same health insurance since 2006. I am under contract where I work so my health insurance and prescription coverage was negotiated under our collective bargaining agreement and by law cannot be changed. Well I guess Express Scripts doesn't have to follow rules or laws once again because somehow I all of the sudden have to pay a $100 deductible before my prescription coverage kicks in. This is just flat out wrong!! To violate laws and charge people money out of nowhere.

I have been seeing my neurologist for the last 8 years. Express scripts purchased Merck-Medco a few years ago. My doctor faxed them a refill for my migraine medication on May 4, 2015. Today, May 16th they sent me an email stating that they cancelled my refill. When I called them the customer rep. stated that each time my doctor faxes a refill they need to treat it like a new RX. This is either the worst mail order pharmacy on earth, or they are just plain stupid. A refill is a refill -- not a new prescription. It is just a matter of time before all of their customers and all physicians get tired of all this nonsense. What about the poor people with heart conditions, lung problems, etc. Goodbye Express Scripts.

I take 2 maintenance medications that I have taken for 15 years. The insurance plan we are on will cover a portion of each medication for 4 months after renewal. After that, I have to pay the full cash price at the retail store. I am okay with paying full retail because it is less painful than dealing with Express Scripts for the mail order.

I have MS drugs that I purchase, which cost a lot, through my Primary insurance. I then send the copay to Express Scripts for reimbursement. They have been paying each one I sent in, but since April they have been denying every claim I have sent in. The items are on their formulary, but they say they won't cover them. This is outrageous to even deny a copay reimbursement. What a horrible company.

I am unable to get my refill on **, a blood thinner I require to avoid a stroke. This is a branded product without a generic formulation. Express Scripts is giving me a run around with conflicting information. First telling me that they did not receive a pre-authorization, then telling me that the prior pre-authorization was denied, then telling me that again that they did not receive the pre-authorization. Then telling me that the Doctor failed to put my shipping address on the Pre-Authorization (I have been using Medco/Express Scripts for 19 years, and have my address on file. Further, they had just sent me another medicine that same week). The prescription status posted on their order webpage says that I am not eligible to receive the prescription for ** until December 22, 2015... over 7 months from now (???).

Express Scripts denied a Prior Authorization without ever informing me. In a phone call they refused to tell me any reason or details of the denial. The representative did tell me I could file an appeal, but could not inform me how to do that. Stating it had was due to HIPAA laws. I was also informed that I could demand my physician write a prescription for one of the "better drugs" on their list of formulary drugs for chronic pain, such as extended release morphine or fentanyl transdermal patches, since I was 60 years old. The representative was not a pharmacist or physician, but that didn't stop them from giving me what I thought was medical advice.

This company doesn't even deserve 1 star. I am urging all consumers to contact their Unions and demand that they discontinue using Express Scripts as the company for their prescriptions. There are better plans out there - some even offered by local drug stores than what Express Scripts is doing. Their customer service is nonexistent and their changing of medications is intolerable. This is a top discussion for our Union members and hopefully we can eliminate them from our benefits for next year.

I called Express Scripts on May 7th, was given all the good dollar saving reasons that I should use their program. Gave them my debit card information and was set. On May 10th I called back and told them I wanted my debit card taken off of my file and to put the charge on another card. I was assured it would be done. On May 11th money was taken from checking account for this order. I called back on May 12th, spoke w/ a supervisor & was told that they could not see it on their end and not to worry it would come off of the other card and there should be no problem. I expressed my concern about an overdraft fee. I was told to call back if this happened. The supervisor assured me she was putting extensive notes on my account so that I should not have any issues if I did need to call back. I was charged an overdraft fee on May 13th.

We have been covered by Tricare Prime for many years. Their prescriptions are now handled by Express Scripts. I received a letter in the mail from them threatening collection action and/or deductions from future claims because they overpaid $81 on a prescription from August 2014. I feel it is their responsibility to contact Tricare or the pharmacy to recoup their overpayment, not the consumer. They are a joke.

I have had to endure this criminal corporation for 7 years as I was FORCED to use them since Aetna dictates we use them or pay more at our local pharmacy. Most of the employees are incompetent, incoherent, and lie to you. Their computers also do not give them correct info OR they have NO idea how to locate your customer info. One time they woke my husband up at 7 am, and when I called to complain they claimed we were making it up. Until I got the pharmacy on a third party line with them and pharmacy said, "We tried to call you about the problem with your meds Sat morning but someone hung up."

This is the most incompetent company that I have ever had to deal with and they have been entrusted by my husband's employer to oversee something as critical as our health! They send schedule 2 meds via USPS which are now being stolen. Worse Express Scripts refuses to refund the money or refill the prescription without a new script. Sent them the new scripts and they are refusing to refill because it's "too soon" and they are sending the prescription back!!!

My company used them for 10-12 years when they were Medco and I never had a problem. Now that they are Express Scripts, it's been nothing but a nightmare. After two attempts and my nurse coming in on her off day to try and re-fax my Rx to ES, my doctor's office called to tell me there was nothing more they could do for me in obtaining my Rx with ES and I would either have to resolve the issue myself or be willing to take my Rx to a local pharmacy (and thus pay much more for it).

I have multiple sclerosis and have to get my medicine through a specialty pharmacy. Accredo, which is Express Scripts' specialty pharmacy, is who I used. My husband and I were FORCED to use Express Scripts because of having Blue Cross and Blue Shield. First of all, I don't think a pharmacy has the right to tell anyone they are FORCED to use their services. I thought we live in a free country.

I have called numerous times to order my prescriptions from Express Scripts. I have been lost and or put on hold forever. Also, I have been given so many different prices from different representatives. No one was consistent with the pricing on the same days mind you. After 3 days of aggravation I had to ask for a Supervisor. The order number I have was one of the orders. Mixtape ER was the issue, generic costs $110 more. Dr was confused.

The retired employee health insurance provided by the company I retired from provides my prescription coverage, which is with Express Scripts. I maintain a US address (which is monitored) for postal mail, but now have lived full time in Spain for almost three years. When we moved, I had active prescriptions with Express Scripts, which I had intended to leave expire and they were forwarded to me by the person who monitors my US postal mail. However two of those prescriptions never expired - even though it has been nearly three years since I've seen a US doctor.

My husband has been taking ** for a couple of years. Before they would fill the name brand, he was told he needed to try a generic equivalent, which was **. He did and broke out in hives and itching. He was then sent the **. On Monday 4/20/15, my husband went to his Doctor; because he had been experiencing itching all over his body for the last week. At this appointment he informed his Dr. he was taking no different medications or vitamins, other than that ones he has been taking the last couple of years, and he was still using the same soaps and detergents. His Dr. informed him he may have developed an allergy to the ** and to stop taking it. He did and the itching stopped.

I had a standing prescription for tamsulosin with Ex Scr. In Dec 2014, they advised me that the med was on back-order and I should check back in 10-14 days to check on availability of the medication. That I did. Then they call me to advise me of the same thing after which they sent me a letter explaining the same thing again. It is now May 2015 and they still don't have the meds. Currently I have at least three and possibly more meds that are on back-order. Bensonatate, tamsulosin and gabapentin. They must have an outstanding inventory control system that totally does not work. They keep telling me to have my doctor write a RX for local pick-up. Why can't they get off their butts and order the meds?

I am a doctor and just to clarify a script I wrote for a patient will take me at least 6 hours of being passed around from one department to another. They said you will be transferred to a pharmacist but you will be waiting and holding on the phone listening to classical music, only to have your call dropped or transferred once again to another person asking the same information about your patient, your professional information and the script for the nth time. It is a real waste of time. It is a test it seems who can wait the longest and who will give up. As a doctor, I will be very weary in accepting patients with inefficient Express Scripts. Be forewarned, Express Scripts is really the worst!!!

I have used ** for several years. All of a sudden they want prior authorization from my doctor to refill. He does that. They don't send it because "it isn't covered." (It is!) 2 weeks later of daily phone calls, they want prior authorization and my doctor sends it in again. They still say they don't have it. Another week goes by. Now they tell me that the managed care dept. says it needs prior authorization so they will fill it. Prior authorization dept. says it doesn't need prior authorization so they discard what the doctor sends. So my refill is stuck in an unending and unsolvable loop. I've talked with the highest level person I can get to who tells me that this problem is unique to ** and that others are in the same dilemma.

I HATE Express Scripts!! I don't want to send my maintenance pills to them... They don't see the other meds that I occasionally get prescribed, they don't see my face, they don't know me, they haven't been helping me for years. They don't know a single thing about my lifestyle to watch out for. Even something as simple as birth control pills.. this is supposed to be covered 100% BY LAW. Well if I don't go get a new prescription for 90 days and fill out 2 pages of paperwork and send it to them I pay 100% of the cost. WHY is this allowed!?!?! This isn't supposed to be legal?! I pay thousands a year in insurance premiums, work for an insurance company and they chose these morons. I hate them!! We all deserve better. We deserve the power of choice and the ability to choose to SEE the person giving us our medicine. This company needs shut down.

Company switched to express scripts January 2015 at. I called gave all information needed including copay assistance program information and was told it would be taken care of and that I would get a call back confirming the change and that the copay program will be adjusted to the billing. No call I assumed everything was taken care of. But made a call today and it's still not handled. Was on the phone for 2 hrs and was later told that they do not take copay assistance program and for the entire conversation they kept apologizing which pissed me off more. And can't refill until the bill is paid. I wish I can get out of this plan with this company and just go through a regular pharmacy. Not worth the hassle.

I was due for a renewal for my script on 3/28/15. Instead EP clanged the renewal date to 4/28. When I realized what was going on I called. By the time I got through to a human they admitted it was a "glitch" in their system and would send it out. However they would not overnight it unless I paid for it even though it was their error. Now I am completely out of the medication and attempts to get a partial amount filled have met with the insurance denying to cover it. This is the worst of several issues I have with EXPRESS SCRIPTS. I could write a book.

I've dealt with this unethical and incompetent company for nearly six years through no choice of my own. They have insinuated themselves upon society via employers as "prescription insurance" and then decrease "coverage benefits" if you do not exclusively use them. The problem with using them has been that, in my experience, it takes 3-6 weeks to get a medication to me, and can easily take much longer. They are often unable to fill certain mg or mcg doses and then refuse to fulfill the script until I contact (pester, yet again) my doctor's office. It seems like they could contact the clinic since it is their issue. Their reps on the phone often lack the cognitive abilities to comprehend the problem much less being able to make the mental leap to fix the problem. Where do they find these losers?

I am mandated by my employer to use them for long term medications. I submitted a refill request about 10 days ago. The website showed it being filled and due for shipping on 4/21. Today I received an email from them saying a prescription had been received and was being processed for a totally different cholesterol medication. I clicked on it for details and it showed it had been ordered by my primary. When I contacted my primary's office they told me that ** was no longer covered on my insurance. I never received any notification from Express Scripts about this. So now I am without cholesterol medicine until the new prescription arrives which will probably be another week. If I ask my primary for an interim prescription that I can get filled at a local pharmacy, Express Scripts will reject it and I will have to pay for the interim prescription.

Not a single person I have talked to from this company has told me the same thing. Every single time it is a slightly different problem why I can't get my medication. They have messed up my script several times, messed up my prior authorization countless times, and I am once again trying to get another authorization because the person who faxed the last one put the wrong amount.

I have spent an unbelievable amount of time trying to refill a prescription for my son. His pediatrician has faxed over the information twice. Today, I received an approval for the medication for my HUSBAND. The representative (**) that I spent time speaking with last week for an hour could not have sounded more bored or condescending and definitely not helpful. Since I received an approval for my husband and not my son, he is also incompetent and I am writing this waiting to speak to another "supervisor".

I have been enjoying the best Medicare Advantage plan ever with Altius (A Coventry company now Aetna controlled) with just as pleasurable pharmaceutical supplier (Medco). As soon as Express-Scripts bought out & took over Medco, prescriptions & medications became a nightmare (horror)! Since day 1, they have had trouble getting my prescriptions & Doctors right-sending refill requests to the wrong (or non-existent Doctors) then writing me to tell me a prescription could not be refilled because the (wrong) Doctor didn't respond. They changed the Formulatory for 2015 so my Physician changed/replaced my prescriptions to be within the formulatory. Express-Scripts denied the replacements stating they were non-formulatory (although listed in it).

I've run out of meds countless times. For a week or more at a time usually causing health repercussions and or withdraws. All the stuff in previous comments is TRUE. They are uncooperative, unreasonable, hateful, rude, insulting, and refuse to do anything to fix my issues despite their always being at fault. The best answer you can get no matter who you talk to, is to call your Dr. A and get a 2 week subscription to take to a pharmacy, where you get charged the full deductible as the 3 month's worth, then you get charged for it again when they finally do ship which is most always after that 2 weeks is gone so they can double charge. With class 2 drugs it's even worse. I have to drive 40 miles each way to his office to pick it up in person and again they will override the Dr's subscription/orders.

Doctor sent in refill request on Monday morning. It is now Thursday night and it still hasn't shipped. My current supply runs out Tuesday... Thank you in advancing for messing my whole system up! When I inquired about my request they said it will ship by Friday. I'm going to find other options...

I was told that I owe this company money, $450, and that they would not send me any of my medication until I paid this amount. I spoke to several people from both Express Scripts and the previous company and was told "I do not know where the money is coming from because I cannot find it." I was then told "I am just going to write it off and it will be off your account." That was in January and well I just got a bill that I am refusing to pay because I was told that it was "written off." I am not using this company anymore due to their negligence.

Express Scripts is the prescription company that our insurance, Blue Cross, is now using. Unfortunately I would rather pay cash or go off of my medication completely before ever using their services again. I tried them once despite the poor reviews to give them the benefit of the doubt but it was a nightmare. Months of endless phone calls, emails, unreturned calls, inaccurate information and incompetency on their part and they still never got my prescription right. I truly do not see how a company like Blue Cross can continue to partner with Express Scripts when clearly they are inept.

My doctor inadvertently electronically sent the wrong prescription to Express Scripts for a medication I no longer take. I did not catch this until after shipment. Now they refuse to credit my HSA back for the cost for a useless to me drug.

Express Scripts doesn't even deserve 1 star in my opinion, but I had to give it to them in order to warn others! I have been on ** tablet for a few years plus, and I have been with this same insurance company ever since the very first prescription. I went Friday to my local pharmacy to get it filled and was informed that my doctors office didn't send in a PA for it. I have NEVER heard them say one word about needing a PA any other time I've ever had it filled. Get back home and call my doctors office and they had already requested the PA from them so she had already sent it. Was told to call the pharmacy Monday to tell them to try again.

I submitted my son's Dr. a request for my son's medicine thru express scripts as he runs low. I call to check my status and to my surprise, they didn't receive it. It took 2 days for a resolution even with their pharmacist. My son was hardly breathing and needed 2 of his medicine for his nebulizer and they only authorized one of them after they said that they would and even waive the fees for my mail in. They are horrible people, inconsiderate and mess with people's lives and health. What if my son died because of their carelessness? They don't care about people, only enforcing you to have horrible services thru. In addition, they blocked my birth control, would not allow 1 more so I can at least get the form to my Dr. and I ended up pregnant. They shouldn't be in service. Will they pay for my medical services, for my child pregnancy? What about my son? He is still very sick from asthma and they still will not allow me to get all his medicine.

I have been forced to use Medco/Express Scripts as required by my insurance for years. First off, the website bogs down frequently, and online support is nonexistent. If I submit a question about a problem, the answer is completely unrelated to the question. Next, if they choose to not fill either my request or something my doctor sends to them (which is often), they give no notice whatsoever. They simply "cancel" the order. I have spoken to them repeatedly requesting they at least let me know the request can't be processed, and they assure me they have fixed whatever setting is amiss, but the problem continues. They deny prescriptions because the prescriber wrote for tablet of a med, but only capsules are on the formulary.

My copay with medical mutual doubles for all prescriptions at the fourth fill in local pharmacies, so I had to go through express scripts mail order following my third fill at the pharmacy. I had my prescriptions sent electronically by my doctors WEEKS in advance to ensure they would be at least mailed to me to arrive on time when I ran out of the medication.

Three weeks after my prescription was called in it's still being processed. After speaking with the supervisor "Angela" my concerns were met with rudeness and ill manner. The call center representatives are ignorant about medications and have no idea the importance of injectable medications (I guess that is why they just answer the phone). Accredo needs to have at least one knowledgeable person working in the call center.

I have waited a month for my prescription to be filled through Express Scripts but a delay in the St. Louis Pharmacy has prevented fulfillment of my order. I have called daily to find out what the problem is but each time I speak to a supervisor, they are unaware of a problem. Each person says they will report my issue to the back office but it has not changed the problem with my order. I canceled all but one prescription and transferred them to Walgreens where they were filled within hours using the W card. However, one prescription is too expensive, therefore I am stuck with waiting on Express Scripts to ship my order. As of today, there is yet another 4 day delay without explanation. I have been told I am the only one experiencing this problem since no one else has contacted them. I do not recommend using Express Scripts but I am stuck with them and must wait until Friday to request an emergency supply. I don't even know what to do.

I called for a quote on ** from Express Scripts. I was told that the price was 33.44 for a month's supply o f**. I ordered this prescription and when it arrived they did not charge my account for 91.56 but 125.00. Oh, they misquoted the price and it was just an estimate!!!! They did say they would make an adjustment on this order, but the future orders would be charged at the higher rate. The person I spoke with said they can change their prices without informing the consumer. I have canceled my order. I think they should have made good on the price quote until the prescription ran out. Way to go Express Scripts - what bad customer service you have and dishonest customer service.

New York State Epic plan is paying Express Scripts 36.94 a month to help me pay my monthly premiums. Express Scripts insists that they have no record of these payments and that I should continue to pay the full Premium amount. Epic has contacted them numerous times, but Express Scripts insists they are still investigating. I am a senior citizen on Social Security. I am being ripped off big time by Express Scripts!

Transferred over to them to try 'mail order convenience'. Nothing has been convenient about this experience. I registered my credit card information, mailing address, etc. with them prior to having my prescriptions transferred over on my next doctor visit. The doctor transferred everything over to them, and now I am in customer service hell. They canceled the prescriptions for delivery. Contacted customer service. They said it was cancelled because I didn't provide payment information. Showed them I had already registered the information. Got a response back that they needed the shipping address. Went over with them the information again that was already set up in my account.

I'll try to keep this brief, but here are some problems I had in the past. Keep in mind I am primarily an online consumer: On numerous occasions I have had difficulty with this company filling my prescriptions correctly. If you're not really careful about watching what you're doing online they will populate the auto-refill check box on new prescriptions unless you uncheck it. In my research I have found their generic prices are excessive when you can get the items cheaper elsewhere. Most recently I left my employer and I will be going on COBRA, but in the meantime they have wiped my prescription history clean. When I log in there is no history of my prescriptions whatsoever so I have no idea what was left regarding refills, etc. Why would they do this? They should have simply cut off my ability to refill a prescription but still give me access to my history and ability to transfer my prescriptions.

My provider or doctor submitted four prescriptions to Express Scripts. One week later Express Scripts notified me that they were processing my order. Two weeks later (no notification) I checked on the status. And the status was that the prescriptions could not be filled...because the prescriptions needed authorization from my provider or doctor. This order was sent in by my provider and authorization provided. This has happened to me numerous times. When ordering prescriptions from Express Scripts it takes on average a month to get them. But what are you to expect? They are a Federal Government entity. My recommendation to anyone that uses Express Scripts "Don't". They are bureaucratic and inefficient.

I use Express Scripts for my daily-use medicine needs and I spend a lot of time trying to get my orders straight and sent out in time. My doctor's office recently called in a script that should have been designated as 90 day but Express Scripts took it as 30 day. So, instead of paying $100 for 90 day's worth of a drug I take daily, I paid $100 for just 30 day's worth. Also, every time a doctor calls in a new prescription for me, I have to call Express Scripts to verify my address. I have lived in the same house for 21 years so it is not a matter of my doctors submitting an address that's different than the one on file at Express Scripts. If I don't call Express Scripts within two days of their message, they don't fill the script.

I have been getting my prescriptions from my local pharmacy walgreens. I received an email from express scripts saying that I need to start ordering from them or I will have to pay full retail price for my meds. So I decide to call the customer service and ask about the email and she said thats right, they will not longer cover my meds if I didnt order from them.

Medications take 5 days or more for delivery via US Post office (enough said). When I call them because my package has not arrived after 7 days, I am told to call the post office and give them the 15 digit tracking number... Express Scripts NEVER OFFERS TO DO THAT FOR YOU LIKE MOST COMPANIES. So, the package is lost. Now what? Your 90 days script has been filled. It cannot be refilled. You have to file a claim/fine - BUT HOW DO I GET MY MEDS. I had to call my dr. who wrote me a 30 day supply until this could get straightened out. DO NOT DEAL WITH THIS COMPANY. Insist your prescriptions get filled locally!!!

I have taken bioIdentical hormones for years compounded to my need at the local pharmacy. Express Scripts decided they would no longer cover after all these years of safe use.

If you have another option for a pharmacy besides Express Scripts please use them because Express Scripts is the absolute worst company. Poor service, poor processes, and fraudulent business practices. If I could give them 0 stars I would. I use Express Scripts because my employer's health plan requires me to. There have been numerous mistakes by Express Scripts in the 5 months I have dealt with them in addition to their poor customer service such as: Contacting my doctor's office by fax, not getting a response (because the # they were faxing to was not a fax line but a phone line) so put my heart medication on hold without calling me. Their response was "Well we're a big company."