Express Scripts Reviews

I told them that I did not want a prescription filled. A month later it shows up in my mail along with a credit card charge of almost $500. They said if I return the medicine they will not refund my $500.

Express Scripts NEVER gets orders correct. Over the years that we have been forced to use them by Tricare, they have been the single worst company that I've ever dealt with. Here's the short list of the most frequent issues: 1. Sends you the wrong medication, often times repeatedly (and yes, you are still expected to pay for it); 2. Sends your medication LATE; 3. Will not honor your request to stop sending medication; 4. Double fills your medication then takes no responsibility and STILL charges you; 5. Incompetent customer service reps who literally tell you different things every time you call; 6. Bombards your doctor's office with requests for medications; 7. Fills OLD prescriptions that are not valid.

I have had very good service from Express Scripts for years but since last year the service has been very poor. I just went through a 3 day run around on a medicine that was not a generic brand and because I am having problems with my kidney I need the brand medication. My specialist has a lady that only handles this and she contacted me to say that Express Scripts did not want to fill my prescription that my Dr. had prescribed for me. I had been on this brand name medication for years before he had made it a different milligram on it and this started a whole huge mess for me and the Dr's office. I told the customer service person that this is not the way to treat seniors that are supposed to not have stress in their lives. I now have to contact my Dr's office tomorrow and go through the hoops to get them to contact Express Scripts for a 3rd time! This is just not right!!

C.H. of Rincon, GA on May 6, 2016: I was telephoned and given the same crock of crap! In essence I was led to believe, and was practically threatened to agree to this ridiculous plan, and was told that my medicines would increase from my local pharmacy. NOT TRUE!! A bottle of medicine arrived the other day through the mail from Express Scripts. They are not helping me save money, as the agent so tried to insist it would. In fact, it was $85 more! Not acceptable!! Also and most importantly, I am medicine sensitive, and the (sales) agent assured me, several times, that Express Scripts would be using the VERY SAME manufacturer that I am currently using through Walgreens. It is NOT the same manufacturer. They are manufactured in Turkey, and no thank you!

I have had multiple problems with this company since they became the mail order company associated with my health insurance. Co-pays are all over the place - different amounts all the time and some of them will dramatically jump. They claim it has to do with my deductible; although my deductible is not reduced by prescription co-pays - it's written in my plan's policy!

I was contacted and told that by utilizing Express Scripts they would save me money over my local pharmacy prices. My local Pharmacy charges $15 for a 3 month supply of my medication. Express Scripts just sent me a 9 month supply for $137.50. I should have asked more questions. They will not accept a return and insist that I ordered from them. Correct. I did after I was assured they would save me money. Spoke first with Erin, then Faith, both telling me they do not accept returns and I have to pay the amount owed. Be warned - it is not a savings - it IS consumer fraud. Ask questions - get it in writing through the mail. This is a lot of money for a part time minimum wage worker. Never again.

Interminable waits. "Cute errors" like shipping to me 1 month (w/ $25 copay) when I'd want 90 days, to squeeze the extra $50 copay for generics. Mixed up prescriptions. Horrid waits on phone line. My doc says we've sent them utilization review faxes twice, Express Scripts still keeps asking for UR from my doc. Insane. Horrid company. Worse, from the time of order it's now a month, and I'm out of meds, and still they demand my doc fax them what my doc says he did twice. So I am without meds, waiting. Just now after connected to UR the phone line dropped. I'm now at 80 (and waiting) minutes on the phone. This company will kill you or if not, they will definitely plunder you.

Very unhappy with Express Scripts service. In regards to Rx availability in-store, only 30 day supply, not 90 day past 2 refills. Mail order service is terrible, not responsive to my husband's dr office faxing Rxs; dr office having to resend faxes numerous times, that Express Scripts said they did not receive. Express Scripts making us jump thru hoops to fill my husband's 3 Rxs, one of which is blood pressure medication.

After reading the article the "12 Worst Companies to work for" and they are listed as the No. 1, The Worst, my feelings and experience made perfect sense. The calls that I have had to make to correct an order or to correct (attempt to correct) billing and questions on deductible. I was told by supervisors that Express S has nothing to do with any Ins company, Express S is a third party - they have No records for "deductibles limits". Our Blue Cross Blue S informed us they have sent all records to Express S confirming we have met required deductibles. Great concern, If employees are so poorly trained, treated and paid (even though Express has records Profits over 2 Billion), how secure are the Quality Control Methods and staff? Any Company who cares for their employee's must stay away from Express S.

This company needs to be brought down. Doctors spend years getting a degree to treat patients and make decisions concerning their health. After reading all the complaints on Express Scripts, I'm worried about my husband's health. Just recently his medicine for congested heart failure has been changed after a week in the hospital. BCBS will not pay for this drug unless we go thru Express Script. The doctor faxed paperwork. Express Script said they did not. They told me to get a hold of the doctor and have them fax the orders. I told them I had a copy of the order that was authorized and approved by Express Script. NOTHING HAPPENED. I had to go buy a few pills for my husband until this was straightened out. A few days later I called back. Again was told to contact doctor to send in order. ARE YOU KIDDING ME!!

I am a multivisceral transplant needing quality meds. My wife has high BP and high cholesterol. The dollar amount limit we have is a joke and the meds are not supplied by the same company per refill. Should we risk our health to a pharmacy whose only appearance seems to be the almighty $$$? We pay a little more per our local pharmacy that we trust.

Recently I had dealings with Express Scripts regarding the calculation of the deductible my wife paid this year. My pharmacy statement stated I had met my deductible, but was still paying full price for prescriptions. First time I called I was told that I had met the deductible. I was speaking to a "supervisor". I made a second call that day and spoke to another "supervisor". That was when I was told that certain drugs were not covered by the plan or needed pre-authorization, therefore were not counted as part of the deductible. OK. Got a letter on Friday after the last call. Seems the company made an error and paid for a medication while still in the deductible period. Their error has increased the deductible by $16.51. When you live on SS, that amount means a lot. Not all seniors have retirement income above the SS they receive.

I had been taking ** 40 mg, which I had received prior authorization for. However, when my husband's prescription processing changed I was advised I would need to get a new preauthorization. I asked my doctor's office and the specialists office to send the required information and I have no doubt they did so. Express Scripts claimed they never received it. I contacted them numerous times and got a different answer almost every time. Approval for my medication was denied and I was advised I could submit a written appeal which I did. As I still had not received a response after 30+ days I contacted Express Scripts through their message board.

I receive my medication through escripts and am not very satisfied. When I was on auto refill, I would get 90 days supplies every other month, so of course the medication was expiring before I could even use it. So I now have all my medications where I decide when to refill, which has worked out so far. Every time I get it, they are in different bottles and most of them do not have the protected seal on the inside. Heck they don't even have it on the outside around the cap. I take ** which worked really great, but the last couple of months, it just quit working. It's like the pills are not even **. I just wondered if anyone else has this problem. Also, my ** even seems like it quit working too. I never had any problems before, but now I'm starting to question it. I'm contacting my HR department at work next week and finding out if they have had any complaints. I'm not thrilled that I have to use them, but it's who my company uses. Thanks.

Lately I started noticing more and more of my meds from Express Scripts is manufactured by Dr. Reddy's and they are known to have problems. Winding up a 3-day migraine. BP was through the roof. Checked online and found Dr. Reddy is up to their old tricks. Unbelievable that this place can still do business here!

We have Extremely Sucks through my employer. On 3/25/16 it was nearing time to have my husband's ** refilled by dr. for E.S. 90-day home delivery program that we have been using for over one year. My husband had previously received 5 90-day brand name ** refills in 2015. Unfortunately, our usual doctor left the practice and we went in a met with a NEW doctor... and now the FUN begins...

Not only has this company failed to fill a prescription in full, as directed by my physician, but the runaround is insane! I've been taking a certain medication for 15 years and now I am told that I can only have 15 pills per month, when I am prescribed 30. The rationale is that I may become addicted. Really?! After 15 years I may already be! I have chronic insomnia and the medication only helps me get to sleep and stay asleep with no side effects the next day.

I have been getting a runaround for 3 months now. My doctor prescribed a prescription that was to be used for a six-month period. My plan allows 3 fills at a local pharmacy then you either have to pay or order through Express Scripts. After my 3rd refill I received a call saying to continue I would have to have Express Scripts fill it. Figured it wouldn't be that big a deal to switch so made all the calls. Here's where the fun starts! I would now have to pay, total cost, even though I had reached my deductible and out of pocket. Seems there is a "lifetime limit" of 3 months on the pills. Naturally Express Scripts blames carrier, carrier blames Express Scripts. But in the meantime, I sit without the pills. Frustrating doesn't begin to describe!

This company has denied my medication on several occasions due to arcane rules that not even the pharmacy can understand. They canceled my "brand name" Rx without providing me with a generic equivalent. I had to call numerous companies to locate the generic version. Their rules are confusing: you can fill at Walgreens, but not CVS and then after the first Rx at Walgreens you can sign up for mail order... but not UNTIL the first bricks and mortar Rx. Really? They are greedy and evil.

This company is only in the business to collect your money. Recently tried refilling a prescription through them based on my insurance company's request. They got the name of med and dr's info. Said they would contact dr to get prescription. A week later I received the med in the mail but noticed dosage and quantity were wrong. Called them immediately. After 1 hour of phone calls they claim the doctor submitted the prescription I received and if the dosage and quantity is wrong it is the doctor's fault. I have to call dr for correct prescription. But I cannot return the incorrect prescription and have to pay for it!!! They take no responsibility although they never confirmed the prescription with me. This is outrageous and so wrong.

Service is so bad that I'd rather pay higher prices at the pharmacy. They consistently, for years now, drop meds, don't ship when they say you do, etc. Your 90 day supply will need to last 120 days by the time they get things straightened out and mailed to you. Sadly we're stuck with them because of our employer choices. There is nothing they can't and won't seriously screw up and that is the only consistent thing about them.

This company is out to sell you meds you don't need. Their phone system is set to call you up but accept only the answers that allow them to send you more meds so they can charge you and your insurance company for them. The last call was the last straw. They called to ask if they should contact my Dr to renew a prescription. I told them no - or at least I told the robo-phone no, but they called my Dr and renewed the prescription anyway and charged me and my insurance for me. When you call the number the robo-phone gives, you can only get the robo-phone that will only let you answer the questions that they ask, in a way that can only be answered to give them the answer they want.

I use Express Scripts mail order pharmacy because living with multiple chronic diseases is expensive, so I need to cut costs where I can. Their service is garbage compared to my local pharmacy where I have to pay higher co-pays. ExRx bills are impossible to read (and I say this as someone who used to work in medical research and knows how to read through government jargon), their idea of communication is a joke (don't mail me a letter 3 weeks later about a prescription with nothing but a code to identify it, send me an email when it's pertinent!), and they make foolish errors in filling my medications (my doctor can't stop you from sending 1 ml vials for a medication I take 2 ml at a time.

Waited for our first fill for insulin and then told by 4 different people a different story. Had to cancel the order with a supervisor because they expected my spouse to go 3 more days without insulin. The supervisor tried to argue with me only showing how indifferent they are to patients. I told him this was my only time and my last time dealing with this company. How they can make money: Pay now + hold my money = ship whenever. You cannot promise same day ship is actually lying to customers! People can die from your lies???

I get my prescriptions at a Costco (for the past 2 years) but it is through Express Scripts. I went there today to pick them up as usual and I was told that my prescriptions can only be obtained through mail order. I was not notified about this change. I use a pain medication that is highly monitored and if I skip a dose, I go through withdrawals (very unpleasant). I am sure the good people at Express Scripts are unaware of my predicament. Tomorrow I will have to get on the phone and call them to find out why it has been changed without notifying me. The last time I had a problem with Express Scripts, I was transferred 4 times and kept on hold for a total of an hour. When all is said and done, I will have to wait to receive my meds in the mail and if I want them quickly, they will make me pay for the overnight shipment, (this is what happened last time).

This isn't the first time I've had issues with Express Scripts. They refilled a prescription I've had for 7 years from a different manufacturer that had a different formulation. I became symptomatic 2 weeks after taking the new medication, and the symptoms became increasingly worse after more than 3 months of seeking resolution. When I called Customer Service after 45 days of increasing discomfort, they explained that a form was required from my Doctor. So we did that.

I bought adult diapers that were rated by goldenagemedical.com as 8/10 as far as absorption. I bought a case (4) separate packages. I opened 1 package and want to return the remaining 3 unopened packages. Originally Medline said they would accept the remaining packages because the product was unopened, then the retailer said medline would not accept open cases. I could understand this if they were not individually packaged inside of the box. Now medline sent an email saying it would be too costly to accept a return. I feel as though I was taken advantage of because the product did not hold up like they said it would and then I was lied to by the retailer.

This is the 4th phone call to these express people, with over 2 hour hold time on first call regarding sending ** , an expensive Cholesterol Lowering med. They did not approve it but sent it anyway. They did not properly notify me by email as stated so it sat on door-step in hot sun and several hundreds of $ worth of drug was destroyed. Evelyn, the stone wall in client resolution, another Orwellian name, also called Patient Care Advocate, Baloney. She states that I will be on hook for over $500.00 of drug that I did not order. The first order was OK'd by me then I was told not approved, so why would they send further drug. They are dishonest and calling them requires an inordinate amount of time. I cannot wait to jettison these dishonest people. They are the worst business I have dealt with in over 50 years of doing business as a physician. I hope Express Scripts goes broke and disappears. They are terrible.

This is the worst company I have ever dealt with. They just do NOT care period!! No customer service skills even their Management people at Express Show they just don't care... 8 weeks still waiting for my medication... Messed up my order... Been hung up on... No call back from them and piss poor follow up!! Even my doctor complained about them being a horrible company and many of his other patients have complained... I called my Human Resource Office and told them, "Why am I paying for a service I don't receive???"

This place has officially disgusted me. I went to refill my birth control as usual this month and the error message "refills are not covered" appeared. They told me to call Express Scripts because my insurance company requires that they be sent to me. I was okay with this at the start because I figured receiving my prescriptions in the mail would be easier. Boy was I WRONG!

On April 1st I had placed only one order of a prescription and somehow I was charged for 2 items. It was funny that checking my bank account was an extra charge. I had to do research where this extra charge. I had to spend unnecessary time researching this. I finally had to trace my use of credit card and found it was Express Scripts making this extra charge. I had to call customer service to receive an answer to this. They stated that the MD requested the order.

Picked up prescription that Express Scripts wouldn't pay for. When I called them they told me to appeal and gave me all information to include. I spent about 2 hours on the phone regarding this (probably longer). Here it is about 8 weeks later and they are saying they didn't get the information. FUNNY I sent it and so did my doctor. Today I have been on the phone with them for about 3 hours. Have pictures of a conversation and time duration and they ended up hanging up on me and nobody has called back. They will do anything to avoid paying anything. THE WORST.

It was 2 weeks ago I learned that my insurance company Anthem BC/BS requires I use Express Scripts. When I tried to have Walgreens fill my prescriptions the pharmacist told me that Express Scripts was preventing the refill and that I should call them. He gave me the number and I called while still in the store. It took 5 minutes to reach a person after saying representative repeatedly. After providing the representative the necessary information I informed her that I needed only a 1month supply as I was having blood work done soon and the dosage could change, that I was prepared to pay out of pocket. She became quite aggressive telling me it didn't matter if I self-paid or not, it would b a 90 day supply and that I couldn't opt out of the program. As I listened to her I was becoming increasingly angry and told her I would not use the program and throwing out 60 days of medication was ludicrous.

Since my husband was laid off his job July, 2015, our medical experiences have been horrible. Before his layoff, we had Cigna insurance. The only time we ever had to make a call was to refill a mail order prescription. Since last July, I have had to revert to Aetna TRS Care medical insurance with Express Scripts being the contracted mail order service. It has been a friggin nightmare. Every time I refill, I have to call because of some problem related to my order. The latest being today, when they charged my for a 90-day supply of medication and charged me $75 but only sent a 30-day supply.

Not sure how this company is still in business with such horrendous service & complaints. With around 10 calls in 4 business day & no resolution to anything this is what I've encountered. Customers have to babysit the reps and/or do their job for them. EVERY rep tells something different & NO rep tells you all the information you need. Supervisors are just as bad. They DO NOT verify the patient when adding a new rx! As if ordering an rx for yourself isn't hard enough. There is no communication from them during or after processing a request. You have to keep calling back multiple times to check the order & may I remind you - every rep will tell you a different story. So in only 4 days & no light at the end of the tunnel, I switched, yet again, to a different local pharmacy so when the next problem with ES comes up (& there will be others) it may not be as bad. Fingers crossed!

They "seem" concerned about helping people, but their system must be so archaic that they can't seem to get the history of their customers prescriptions, even when it's been explained to them by their doctors.

When Medco was in charge of our drug problem, no problem! Since then, my wife had been associated with another program that is not ours and have been calling to get this resolved for two or more years. Most of the time we are charged the right amount for our drugs but then we get charged for this other account that isn't ours, and it is a higher amount than we pay. We would like to have this resolved once and for all! Our drug program is a co-payer of $7.00 for both of us unless done through a pharmacist. Thank you.

Express Scripts AutoRefills aka WorryFreeFills WFF system has never worked correctly. I've had my account change more than 5 times to not auto enroll in the auto refills, but it always reverts back to auto enroll. They had to reevaluate the stock prediction for the first quarter of 2014. They didn't notice it when customers called in to find out why their medications didn't get delivered. It was when the bean counters noticed the expected funds from the quarter of a billion (254,000,000) refills not being billed.

This company has been the bane of my existence for months. I never write reviews, and I'm bothered by so little, but this company infuriates me. I signed up for an account with ConsumerAffairs just to write this review. They give zero communication when your order status changes. The prescription I had filled by Express Scripts on auto for 2 years, suddenly came in the mail as a generic. I was never contacted about the change, the reason for the change, or if I would like to continue receiving the name brand prescription.

I ordered 4 prescriptions as "new" from Express Scripts on 3/22/16 and authorized payment on my debit card of $42.25. All were generic prescriptions I have been taking for years and the site stated the prescriptions would be mailed 3/31/16. The doctor wrote one of the prescriptions for other than generic (my chart had not been corrected). On 3/29/16 I received an e-mail from Express Scripts stating they needed clarification from the Doctor and suggested I call them to expedite. I called on the morning of 3/30/16 and spoke with the Medical Assistant who stated my chart was marked "not generic for **". I told her I had been taking the generic for years.

I spoke with Express Scripts back in August of 2015 and they advised me to use mail order as my option to obtain my maintenance drug **. I advised them to contact me in January 2016 to fill it as they informed me that the initial fill would be $300 for a 3 month supply and each subsequent refill would be $187.50. I agreed to do the mail order as I would prefer my retail pharmacy, but each fill would be increased by 10% in cost as a penalty for not using the mail order pharmacy. Mind you in my selection for insurance it is advised that ES Mail Order was an option to be used to "make my prescription drugs easier and seamless" in its receipt.

Ever since the switch from Med Express to Express Scripts (and this has been what 2 yrs now?) I have had no issues. Just ordered my recent refill online, and within 3 days it was in my mailbox. I also have had my MD renew my RX and I still had it a reasonable amount of time. I usually reorder when I have about 5-8 days left. You do save $$$ by going mail order. Get a 90 day supply for pennies more than what you would pay for a 30 day supply at Giant Eagle, plus the only trip you have to take to receive them is to your mailbox...

On 3/21/16, Monday, I called my doctor to have my prescription filled through Express Scripts. My doctor called their 888-327-9791 number and had the prescription filled . A few hours later I received an automated call from Express Scripts stating that they received a prescription order to call their 888 number. I, in turn, called their number and spoke to their representative. The gentlemen I spoke with at Express Scripts confirmed that the prescription was received and gave me the total dollar amount of the prescriptions. After giving the employee my credit card information for the total of the bill he confirmed that the payment was approved. At that time he told me that I should receive the medication no longer than 5 days. On Friday, 3/26/16, I called Express Scripts inquiring when the prescription was sent since I did not receive it by Friday.

It should be criminal that BCBS mandates we use ES. My local pharmacy is fast, friendly & helpful. ES is horrendous!! I have spent endless hours and multiple phone calls with ES every time I have to order another prescription or get a new annual refill. They arbitrarily cancel orders without notification. Each ES person gives a different reason why a script is canceled or why it is delayed in shipping. This is my 7th phone call in a week and the order still hasn't shipped out. They all lie. Then they say it's because I hadn't approved the insane price they want to charge me ($650 for 90 day supply for one medication).

Just so everyone knows, Express Scripts treats everyone the same... horribly. I am an employee of Express Scripts, have been for almost three years. It's like pulling teeth to get your med mailed. Went through 2 weeks of phone calls back and forth before one of my new meds were mailed. Fast forward to now... my husband has 3 maintenance meds which he has always got through the regular pharmacy, but has recently gotten harder to fill, so we decided to use Express Scripts mail order instead.

My wife has been having the same problem as everyone else. We were told by Medicare that everything had been approved by Mar. 9 and we should have medicine today. We'll see. From Mar. 9 until now, my wife just got a big runaround when her meds could have been shipped. I e-mailed our rep. in DC, the Pa. state Attorney General and I e-mailed a law firm about a class action lawsuit. I can't understand how they get away with this.

Like others here I am now forced by my employer to go through ES instead of going to a local pharmacy as I've always done. My prescription did not ship in timely basis and I am now out of my prescription. They will not give the local pharmacy an override for the short term. I've been getting the runaround for three days now. Each person I've spoken to with ES has been very rude.

Express Scripts is a passive mandate program. I was told by the pharmacy today I had to do mail order. I call Bob's they informed me I had to until I indicated my right to actively opt out. They gave me Express Scripts' number and they tried to tell me my insurance required I use them. I said it is a passive mandate program and I can actively opt out. I did. Waiver was sent to local pharmacy. All is well.

Manufacturer for this medicine recommends keeping it 38-46°F. However, the Tricare pharmacist 'Debbie', told me that they do not need to follow those recommendations because they are the pharmacist & they know they have their own rules.

I mailed in a prescription to Express Scripts on 2/13. My Dr. called the same prescription in on 2/19. I was told my prescription was never received. I was advised on the 26th of February my doctor's call voided the prescription I mailed in. In comparison to some of the other complaints that getting the meds they need to continue living. My complaints are small but valid. Today is March 17th I still do not have my meds. I did receive a call from them March 3rd they were out of my meds. I asked how long had they been out of the meds "3 days ".

I have never had more trouble trying to fill a simple mail order prescription in my life. My new insurance requires we use Express Scripts. Prior to this we used Caremark. We never had a problem. Within the past 3-4 weeks I have had to call at least 7-10 different times sometimes for the same issue because they swear my doctor never sent over the prescription or they don't have the correct account information or they tried to tell me I wasn't covered and then they can't seem to bill the right account. They are never at fault apparently.

Good luck getting quality service and prescriptions sent on time. Bottomline: for a nasal inhaler which the doctor prescribed 8 months ago I have had nothing but one problem after another. First, I need prior authorization, then when that complete they say another medicine should be used. It goes on and on and on... RIDICULOUS.

Medications charged to wrong credit card in spite of explicit directions. They called me back on blocked line and asked for private information but wouldn't provide their call back number. Long hold times every time. Orders charged incorrectly. Rude and incompetent employees.

Call them 8 times in a month, still no drugs... for diabetes person. You call them and answer in different states, sometimes in INDIA. At times talk 4 different personalities to set you up with the representative. They joke and laugh.

Cancelled an order for a generic from my provider that I didn't want. I called twice. Was assured the order was cancelled. Today it arrived! Why I'm not shocked at all because they ship everything they can even if you cancel the order! They give you lip service and then do what they please. I'm probably just going to start paying way too much and getting all my meds from the local pharmacy because Express Scripts just doesn't care.

I have been forced to use Express Scripts by my company. I used to get my meds from CVS and didn't have any issues. Now I have to order them online and have had all kinds of issues. Everything from canceled orders to late shipments which had me suffering through two weeks without my medications. The customer service is very rude and in most cases never any help. I always thought health care in this country sucked but after using Express Scripts I now understand that it can always get worse. Stay away from these people like the plague, they are not worth your time and energy.

I have lung cancer and in radiation on a daily basis and chemotherapy once a month. The chemo drug ** makes you highly nauseous and sick at your stomach for 8-10 days afterwards, some longer. Express Scripts will not approve over 3 days worth at a time, then only 1 refill until 2017. I have two more treatments to go with no medications thanks to Express Scripts. CLASS ACTION LAWSUIT IS WHAT'S NEEDED ASAP.

My insurance requires the use of express scripts, and it is hell. The lack of communication and power they have regarding shipping speeds, contact with doctors and pharmacies. I tried to refill a prescription that I am CURRENTLY out of. My insurance refuse to cover any lost, or vacation coverage. I have tried for 2 weeks with a phone call a day to my doc, or to express scripts. Each time I am told they need to hear from my doc. Or they have the wrong script. THE only reason this company survives is kickbacks from its insurance companies. It certain DOES NOT NEED TO EXIST. They leave medicine on porches, They take 10-14 days to arrive. Whereas a simple handwritten doctor's script can be filled instantly at a pharmacy that you know. I pray to GOD this company gets what it deserves. Bankruptcy and RUIN.

This company that is raking in $104.62 billion a year and yet you cannot get one prescription right... Also, I understand how you make $104.62 billion, a year because I have a drawer full of MEDS paid for automatically off my credit card by Express Scripts that I did not order and cannot take!!! Also, I am not the only one upon doing my research of the patients that have questioned about this matter, they are all saying the same thing...

I have been trying for 2 months to get my insulin filled. I've called... and called... and called, and get a different answer every time, and now only to find out my medication is no longer on the approved list. Rather than call me to explain this, they just gave me the runaround with each call I made, stating my doctor who wrote the prescription, also had to give a "special authorization." My doctor did this (twice) and they "lost" the request (twice). Three times a charm, I finally received a call from ES stating my authorization was approved and my meds would be sent.

Every word of the following correspondence is true. At this point I am only writing in the hopes of alleviating the experience of others in the future. I am 52 years old. I have been HIV+ since 1993. I have been on UNUM Insurance Disability since 2012. I have lived in Illinois, Indiana and Michigan. I had BCBS of Michigan for over 25 years with my previous employer. I joined BCBS of Ohio in May of this year when I moved to Dayton.

We are new to Express Scripts and have only encountered problem after problem. Most concerning is that I cannot seem to get my Rx for my ms injections filled. CVS Caremark handled this Rx without a single headache for 5 years. In contrast, Express Scripts/Accredo has put up every roadblock possible. First they claimed that my MD failed to provide prior authorization, now they purport that my MD called to cancel the order (the MD denies this). When I call in to check the status of the order, the customer service reps do not have all information.

Tried to get a prescription refilled. I was charged the price of the medication $3,372.77 PLUS an additional 20% - $843.19 for a total of $4,215.96. When I called to find out why it was so much I was only told that it is correct and they would not look into it any further. I called back 3 more times hoping to get someone else with more knowledge. It took a Health Advocate another hour on the phone for them to figure out that they charge me incorrectly. Reversing the charges will now take 3-5 business days to correct. In the meantime, my wife is without her medication. Very poor customer service.

They sent me a refill that I did not request and after numerous exchanges never once accepted responsibility. I was told how to cancel auto-refill (I have never signed up for it). There were numerous exchanges like this where they never answered the question being asked, but instead responded irrelevant with stock answers. It would be charitable to think they were just unable to comprehend the issue, but after reading the other reviews here it seems clear they deliberately obstruct resolution of customer concerns, and that the errors they make lead to increased revenue for them. How many unneeded prescriptions are filled each year due to their policies? Here's a cause of increased health care costs! I use my local Bartel's pharmacy now for all but the most basic prescriptions.

Express Scripts is one of the worst run companies I have ever encountered. Important medications take three weeks for the company to mail. They lie about the status of your order. The website is inaccurate and meaningless. Customer service is non existent. The number of complaints is astounding. Shake your head, hope they don't kill you, and move on.

I have recently moved from Lawton, OK to Taylor, TX and on 6 JAN 16 I called up Tricare Express Scripts to start my medication home delivery service. Because I've been around for a while and am abundantly aware of scams targeting senior citizens (such as billing them for things they didn't want or ordered), I specifically mentioned when I started this service and several times afterwards to the people I've spoken to on the phone, and my doctor, that I would only take generic brand medications because as an unemployed senior citizen I could not afford to pay any more than I'm already paying for in Tricare premiums. And yet, I received medication in both generic and brand for the same condition.

I finally figured it out. The severe dysfunction that defines Express Scripts benefits their bottom line - they create a culture of disease and distress among their customers, which will only translate into more medication. I have never ever dealt with a company so poorly organized and lacking in common sense. Round and round I went with customer service on trying to get the correct medication sent to my home, and return the incorrect medication for a refund. I finally got the correct medication sent (after more than 7 phone calls) but still have yet to receive a consistent and honest response to my refund.

My doctor sent the order in. I received an email telling me when it was going to be shipped. I checked on the website a few days later and saw it had not been shipped when promised. I called. The representative told me that because one of the drugs was not covered they did not fulfill any of the order. No one contacted me to say they were not sending. I have asthma and desperately needed that drug as well as the drug for my low thyroid. Now they are saying it is going to be another 5 days before it's shipped. I will be out of my medication by then. They don't seem to care that they are dealing with people's lives.

This is a garbage company. I got a letter in the mail recommending I switch to mail order because it would be cheaper, more efficient and beneficial to me. My doctor even recommended it as well. Well, only one of those statements are true: it is cheaper. When I decided to make the switch my doctor wrote a prescription and I mailed it to them. The problems already started here. They apparently have snails working for the company because everything with them is a long drawn out process. Still, I figured I would give them the benefit of the doubt because this was a new prescription and my first time working with the company. I was wrong.

I'm a type one diabetic that travels every week. I wear an insulin pump and carry insulin pens as a backup. Leave it to Express Scripts' brilliance to cancel my insulin vial prescription because I order needle tips for my insulin pens. They didn't call or ask - simply sent an automated email saying it was cancelled because the "two medications should not be taken at the same time. Please contact your doctor for details." Really? Who did they think sent in the prescriptions - the doctor. I'm fine with policies and guidelines to manage healthcare costs but there needs to be some intelligence somewhere.

I recently received a collection notice for my Express Scripts account being past due. Being that I am pretty healthy and do not take any prescriptions, I immediately knew it was a mistake so I call the number on the letter to speak with someone to correct the issue. After being stuck in a perpetual automated recording loop, eventually reaching a human being, and then being transferred three times; finding out the bill actually belongs to my husband. Understanding that because we are married and he is on my insurance I am willing to pay the balance but have an issue with Express Scripts' methods. They never once sent me an invoice requesting payment because the medications were prescribed to my husband and the first notification of payment that I received was a letter from a collection agency threatening my personal credit due to ignoring attempts to collect from Express Scripts directly.

Whenever I have a new script called in, they make me take 90 day supply, though, I'm not required to. This cost $1,000 each time. While I can swing $350 per month, I cannot afford $1000 all at once. On top of that, they take up to 10 days just to mail the script which can mean that it will take an additional 3 days to receive a much needed script. They promise a savings, but it isn't enough for the trouble. They are incompetent.

Repeated automated calls at all hours of the day that state no useful information. Very annoying. Also, after talking to at least four different people and several weeks to get my co-pay assistance instated correctly, it still got screwed up. They charged both my co-pay assistance program and my personal account for the co-pay amount, which is now leaving me broke for 3-5 business days until I can be credited back. Very frustrating to say the least. I hope in the future that Medco will correct or update their terrible automated system so I won't have to go through this hassle every time I have to fill a prescription. I've never had such a difficult time with any other pharmacy in the past.

Filling scripts used to be as simple as 1, 2, 3. Express Scripts demanding that scripts be filled through them has ultimately made my prescription filling life a misery!!! The ridiculous emails they send saying things like "waiting for a response from doctor" are aggravating and pointless. Why is it every pharmacies like Target, CVS, Rite Aid, etc., are able to quickly fill scripts within 20 minutes but Express Scripts takes numerous days even weeks? Plus, they say if you don't fill through them they will not pay! That is outrageous! What happens when you are sick and need antibiotics immediately? Are you to jump through their numerous hoops and wait days? Don't know if it is going to help but I am going to contact my congressmen. Fortunately my scripts are not super expensive so for my mental health I may have to simply pay for them myself!

Placed order for Blood pressure medicine a week ago have not received it or any contact about it. I called Express Scripts to check the status. The lady knew nothing about the order and I told her I had a confirmation number. She never ask for it. She kept apologizing. I order my meds when I have about 2 weeks left so I don't run out. She advised me to call the doctor to get him to fax new prescription and she would contact him also. Now I have to go buy my medicine at the drug store to last until I get their order. No excuse for this.

My doctor put in a referral for a sleeping medication for me. I found out that the copay through Express Script was $49 per month. I called Express Script to tell them I didn't want it as I would just get it through the Veterans Hospital. A week later Express Script sends the prescription with a bill for the $49. I immediately called and asked why they sent it. They say I never told them I didn't want it. And that if it wasn't paid they would have it withdrawn from my VA pension. Since they are ran by the government and Obamacare is the reason they exist in the first place, there is no option. It's extortion. I told them I would return it to them. They said they wouldn't accept it. If you have other prescription benefits, use them. Express Script is staffed by a bunch of unsympathetic idiots who could care less about the veterans who are forced to go through them go prescription benefits. What recourse do we have?

Express Scripts is a horrible company. We are force to deal with them because of our insurance (in 2015 we changed from PPO to HMO just to get away from Express Scripts... In 2016 the HMO plan is also dealing with Express Scripts). The problems with them are numerous from sending prescription that you have no authorized (when you are NOT on auto refill), charging you hundreds of dollars for prescription that are covered under 1 copay, putting the patient's life in danger by either withholding the prescription or not sending them on time.

My insurance policy clearly states that preventative drugs are covered for $12.50 for a 90 day supply. The medicine I have to take is defined by Express Scripts as a non-preventative drug. They requested that I have my doctor send a FAX stating that the medicine is being prescribed for preventative purposes. After having the doctor send three letters (the first was mishandled and the second was denied) they informed me the medication is defined by THEM as a non-preventative drug. So after about 6 hours of arguing with them on the phone, they refuse to stop playing doctor. They will not supply the medication at the rate stated in my policy.

My doctor sent them my prescription on the 12th of the month to be filled. Two weeks later, it's still in the process of being prepared, and according to their message left on my voicemail twice, I should be patient and it will come. I finally called them to request authorization from my local pharmacy to fill the prescription, only to be told that nothing is wrong with the order except they need payment. I was never told they were waiting for payment. Then the supervisor proceeded to ask me if I wanted the credit card I had on file to be charged? So, seriously? You have my payment information on file, you sent me messages telling me to sit tight my medicine will be shipped shortly, only to find out you are doing NOTHING. THUMBS DOWN EXPRESS SCRIPT ON EVERY LEVEL.

I so hate it whenever a pharmacy calls needing a PA for one of my patients and then tells me to call Express Scripts. They are the HARDEST company to work with and hire so many incompetent phone people. I get transferred at least 3 times with each call and have to give all the information all over again. With so many bad ratings, why haven't they tried to improve? Oh, I know... they have us by the...

Express Script sent me 3 months prescription without my permission. After I contact them, they admit they made a mistake (or system made a mistake). So they sent me return label. Once I had order and return label, I sent back immediately, and they received order after I confirmed with USPS tracking system. After a week, I didn't see any update on my end of system for the order, which means I can't make same order at my local CVS. I immediately contact them.

After you have submitted your Express Scripts order, do not assume it is being shipped. My order was not being process because it exceeded a cost limit, even though I have been taking it for years. It was on hold for me to call in and confirm, even though the email did not specify this. All of the emails look the same! The minute you place your order, call in to verify. Do not assume any of your Rxs are being prepared to be shipped. Also they may come in separate packages and they can and will hold some back if they want to (no rhyme or reason that they will share).

First of all, I want to clarify that I refuse to use Express Scripts mail order. I prefer to use my local, preferred pharmacy so I can get help from the pharmacy staff if needed or refuse to pick up a med if it's too expensive. I encourage anyone stuck with Express Scripts to not use mail order. My husband's employer recently changed to Anthem BC/BS and unfortunately they use Express Scripts. I am disabled and have Medicare with a Medicare prescription plan, who unfortunately also uses Express Scripts. Previously, when we had Aetna, I didn't have a copay after Aetna, then Medicare along with my subsidy, payed for my prescriptions. Now I have to choose and can't use both because Express Scripts refuses to coordinate benefits.

I was set up for a daily medication for a year to be sent to me in 90 day supplies. The first shipment was received and everything started well. On the bottle it stated after 8/14/2015 please reorder. I called on 08/20/2015 and they told me the next shipment would go out on the 90th day for my first shipment. I tried to explain to the individual if the shipment was sent exactly 90 days from the first shipment then there could possibly be days where could miss my medication. They said "not their concern" and actually wished me luck. I received the medication missing one day.

Company changed to Express Scripts. My son's medication went from being covered to now being $1400 per month. A THREE month supply from Canada is $93. What is wrong with this company!!!

This is my 3rd go around with Express Scripts being through an employer. I really wish other RX insurances companies would bid just a little bit lower to put Express Scripts out of business. The first 2 times with Express Scripts is not as horrific as now. The customer service = non-existence. All maintenance RX has to be through them, you cannot go to your local pharmacy, where I don't know, you could actually get it on time. My issue, I am taking a MAINTENANCE RX. Well, my body was having an issue with the RX. So, I called to see if I could have it with another manufacturer sent out. So, the "genius" customer service rep put on my file that I am having a rash, which Express Scripts considers an allergic reaction. So, the "genius" rep transferred me to a "Pharmacist".

These are the posts I have made to the company on their FB page, outside of a total of six phone calls in nine days. I posted to Facebook last week with an ongoing issue, as of today, three weeks. On Feb 1st, our doctor transmitted multiple rxs for diabetic treatment. For the past ten days I have spent a minimum of thirty minutes each time on four calls. Friday, I called because my husband would run out of insulin over the weekend. I was told that insulin would ship this week, and was arranged to receive a small supply at no charge to pick up at our local pharmacy.

Pray that you never have to use this Obamacare offshoot! The prescriptions and delivery times of the meds are ALWAYS messed up... The information they post is always contradicting. When you call them, you never talk to the same person. And don't even think about talking to a pharmacist. That will never happen. Unfortunately, I am stuck with them and so are many others. I miss being able to deal with my local pharmacist who really cared about me and worked with my local doctor. Express Scripts plain and simple, doesn't care. Avoid them, if you can, like the plague!

Express Scripts was chose by the UAW Retiree Medical Benefits Trust to manage my prescription benefit. Everything was fine until I turned 65 - 2/2/2016. In the 2 weeks I have had them, prescriptions I have had for years are no longer covered. They need more information or it will be denied. They blame the doctor. I get a letter or robo call every few days and it is the same for my wife - who hasn't turned 65 yet. It's been a 14 day pain in the ass, with no relief in sight. Express Scripts beats no program - but only by a hair. They get 1 star only because I cannot give them 0 stars.

I am disgusted by Express Scripts! They have increased a medication that I have been taking more than five years for chronic pain. When I first started taking it the medication costs me $60 and I thought that was high! In the past few years, with insurance changes, it has been reduced to $25 per month. However, this month, it was no longer covered by ES so it would cost me more than 947.00 per month. This pill worked magically and my doctor will not prescribe the "covered" opioids for my safety! I don't really even have the options to appeal!! I cannot believe socialized medicine has help at all! UGH! I am in so much pain I can hardly function!

Due to my wife's company changing insurance providers for 2016, we now have to deal with Express Scripts to get 90-day supplies on our prescriptions. Last year we could use Walgreens which did a great job in filling this amount. Express Scripts is totally clueless when it comes to communicating your order status. I constantly get emails saying they are waiting on doctor approvals but when I call they say the order has been approved and shipped. If you look at website it can say "order cancelled" or "waiting on doctor approval". It has been extremely frustrating to switch back to these losers to fill our prescriptions. I would never recommend Express Scripts to anyone unless there is no other way to take advantage of the 90-day supply reduced cost.

I was extremely hesitant to move my prescriptions from Walgreens to Express Scripts. It seemed that if the company was not run well, that it wouldn't be efficient and I was right. It takes WAY too long to get prescriptions and if there is a problem with the order... even longer. Medication is not something that can be postponed! The last time I had issues with express scripts I waited 2 weeks before my Rx arrived and Walgreens gave me an emergency supply, so that I would not have serious medical complications. I will NEVER go through this company again.

This is the worst company to deal with for mailing in your prescriptions! They deposit your check, say they never received it, charge you fees, do not mail you your meds! This is not just once but several times! They're horrible & liars!!!

My husband has this plan through this company and it's awful. So far all the prescriptions we needed could only be filled through their mail order. It's not covered in any of my local pharmacies. On top of that non-sense, most of ours aren't even covered. Prescription for ** is $433.00+ to get it filled. Not worth the money we pay each month for this pathetic company. We've given up even trying to get any prescriptions filled with this joke of a company. We get what we can afford and hope for the best I guess. Over the counter medicine it is.

As I'm writing this I am coming down with a URI. To most people that's no big deal, but I had a lung transplant so to me it is. I believe the reason I am coming down with this is because Express Scripts refused to fill my Dr's. ** prescription as written. Since I am on anti rejection meds for the transplant I take several antiviral, anti-fungal, and antibiotics on a regular basis prophylactically. Some Express Scripts committee has determined the amount of ** I should have and they say that is what I will get instead of what my doctor prescribed. The committee-arrived amount is less than half the amount my doctor prescribed, so I run out before the month is half over. My doctors and lung coordinator have tried to fix this, but have been unsuccessful so far. I hate to keep bothering them for a problem that isn't theirs. The ** problem isn't the only problem I've had with express scripts.

I have MS and I switched insurance on Jan. 1. Little did I know that I would be stuck with Accredo. It has taken WEEKS to get anything accomplished. I've been out of Aubagio for over a week now. Can never get anyone who knows anything in customer service. They tell you your doctor hasn't sent a new prescription (lie) that they've tried to contact you (lie) and by the way your copay is $2k! This, even though you have assistance thru the drug company. I was at my wit's end and crying when I finally had my PAP nurse conference call with Accredo. I'm supposed to get my drug on Thursday but who knows. If I had MY choice this is the last pharmacy I would use. CVS Caremark was my previous pharmacy and I wish I could use them. Meanwhile, I have experienced withdrawal symptoms which have made my life miserable. Stay tuned.

I don't know where to begin other than I have been dealing with Express Scripts for over a month now every few days. I needed to get my print off for 2015 medications and have been unable to access my account online. The code I get has been shared many times and my account reset even more than that. No one takes notes, they give you Employee ID numbers so that if you have to call back there will be a quick easy answer. NOT!! I have had it. I have completed stopped all automatic refills and once I get the current medications sent to me and paid for I plan to change from mail order to old faithful drug stores. It is a shame. I am on a fix income but have to resort to the more expensive way of getting my needed medication because of their incompetence. Horrible...

One star is too much. I could copy and paste each complaint into this box because I have experienced it all with Express Scripts. If you are not on high blood pressure medication prior to dealing with them you will be after. Express Scripts requires a pre-authorization from the doctor along with the prescription to be called & faxed in. They get it, still no medicine. We started our process in December 2015 when we 15 days of medication. February 5, 2015 STILL NO HIGH BLOOD PRESSURE medicine or **. They sent the wrong medicine and want me to pay for it. Whoever you are talking to... you are talking to the wrong department. TODAY my time on the phone with them is 1 hr 46 minutes and still on hold being transferred yet again. This is the way it is every time we need medication. They are wanting to charge me $488.50 for a prescription that I normally pay under $130.

1st my husband's union requires us to use these incompetent geniuses for our medications. Any life sustaining medications must be purchased through the mail system. At first purchasing 90 days of meds seemed excessive, but okay so be it. It saved me money... It didn't. Worse they keep sending me my prescriptions too early. Right now I wish I was on opioids because I have so many pills I could sell what I have. Too bad what I'm taking has no resell value. When you try to stop them, they say okay and get another order or they may even ask your doctor for another prescription and now I get double...

Called me again a few days later to set up a shipment. I told them it had already been set up, date was Jan. 30. Phone CSR checked and agreed. February arrives; no package shows up. They call me again TODAY (Feb. 4). I told them I had already spoken to them twice, was supposed to be sent Jan. 30. Nope, no record of it. Supposed to arrive now next Tuesday. I don't expect to see it.

I blame both my insurance SCAN (aka SCAM) and this company. Last year was my first year on Medicare and I was happy to find my one prescription was $20 for a 3 month supply ONLY if I ordered through Express Scripts. I do so. When my doctor sent in the prescription this year, Express Script happily sent my prescription WITHOUT my authorization and WITHOUT mentioning that the cost was now $140 (over 800% rise). My insurance reclassified my drug and there is now no alternative at a lower price. At the least they should inform their customers and ask for authorization. This is NOT a life or death drug but I will never use them again for fear of when I really need an important drug. All calls to the company were unsatisfactory and on the verge of rude.

I have had nothing but problems with this company and I just started with them on Jan. 1, 2016. I originally called to ask about the cost of a prescription (**) and the CSR said "I could save you money if you go through mail order!" so I said ok. I have never done mail order before so I thought it would be good. Boy, was I wrong!

It's been 3 weeks and still do not have all my asthma medication! Express Scripts has contacted my daughter in college and tried to sent her my medication and has sent her 3 notices, contacted my husband and contacted everyone but me about my prescription. I have spoken to them 4 times now to give them my address, phone no. and billing info over and over and over again!!! They are all incompetent! What is their problem??? I receive notices with NO phone no. to contact them to let you know that they still can't send out the scripts. This company is by far the WORST experience I have ever had! I'm afraid to renew my prescription again with this company, what's next? UNBELIEVABLE!!! Insurance companies should cough up a few extra bucks to find a competent company to deliver the scripts before someone dies waiting for their scripts or from frustration!!!

I have also experienced exactly what the last few hundred folks have with Express Scripts. Ordered pills in December. Now 30 days and still don't have them, but they want me to do all the work but still won't send them to me. I won't repeat what others have already said but they have ridiculous "scripts" for their customer service people and even manager don't return calls as they promise. If there is a class action lawsuit please let me know. Why do these employers still use someone who has a 1 star (but more likely a no star) rating. They wouldn't accept that from their own employees.

Express Scripts is my new pharmacy plan. I have been trying to get two prescriptions filled for weeks. After multiple phone calls I finally have one, but not the other. A retail pharmacy can communicate with doctors and have these orders completed in a day, maybe two days. I do not understand why it takes Express Scripts weeks. Yesterday I needed a third prescription filled. I did not even attempt to go through Express Scripts for the last one. I chose to use a retail pharmacy instead even though it is more expensive. I paid a considerable amount more because I did not want the frustration and I do not have confidence in Express Scripts when it comes to my health.

My Doctor prescribed TWO pills per day of ** for diabetic neuropathy. The prescription was filled for 60 pills. January has 31days. My bottle was empty on January 30. I bring it in to get refilled and I am told the pharmacy cannot fill it until February 1. REALLY. How does someone this stupid be allowed to make rules and policies in the HEALTHCARE INDUSTRY???

I need a medication that requires pre-authorization from my doctor. (This makes no sense for why would he write the prescription in the first place otherwise?) So my doctor goes through the paperwork process as well as the pharmacy, and all is well on their end. I get an automated message from Express Scripts saying "your medication request has been approved." I go to the pharmacy to get the medication and there is still a block from wonderful Express Scripts. That was 3 days ago, and there is still a block. I have been without my medication for a week...7 days and trying to call is a nightmare. 2 days ago I spent 44 min before I finally reached someone to tell me that I needed to contact another number for pre-authorizations. Yesterday I hung up the phone after waiting 20 minutes.

I cannot get any straight answers from anyone and when they reply to an email it's like they read it from a script and Dodge my questions. I'm forced to get through them because I'm a military wife and don't have any other insurance. I can't take generic drugs because I'm allergic to the ingredients in generic. I wish to God I could get rid of this useless Company but I can't. It's a pain in my ass that I'm forced to have my doctor send a hard print Rx to them. It's a burden on me and my doctor's office. Hate this company!

Express Scripts has been my pharmacy insurance provider for less than a month. So far, they have: 1) refused to give me more than half a prescription of medication that my doctor deemed necessary. 2) Made so many mistakes with an online order of three of my regular prescriptions that I ended up having to cancel everything. I will pay the extra money at the pharmacy so I know I'm getting the correct medication when I need it. What a nightmare. Hopefully the state of SC will learn their lesson and change back to a better provider next year, OR Express Scripts will get their act together. Right now, I would give them ZERO stars if I could.

Due to a recent job change, our family was forced to switch from Cigna Home Pharmacies to Accredo Express Scripts. In the 3 dealings I have had with them so far, 2 have been negative interactions. This last one was by far the worst. I called because our shipment of medicine did not arrive on the Saturday it was expected. By this time it was Monday. (A severe storm had crippled the east coast and UPS documented on their tracking that they had severe delays and no idea when the shipment would arrive). I felt like I was arguing with customer service to receive a back-order from a superstore, not needed medicine for my child. In speaking with 2 representatives and 1 supervisor, there was no concern in word or deed for the fact that my child would be missing multiple days of his treatment.

For many years, I have taken generic ** for fibromyalgia. I have seen the same doctor and received the same dosage amount for years as well. And I have had the same job working for the state of South Carolina for many years also. As a result, I foresaw no potential problems when my doctor called in a refill of my prescription again to the same pharmacy I have used for years.

Denied medication because they say the refill is too soon. However, I have met their 75%+ used medication mark in order to refill and am still being denied the prescription that I must have. I have to go through Accredo Specialty Pharmacy which is contracted with Express Scripts for special prescriptions. The prescription I take is a HAART medication and if not taken routinely a person can build up resistance to the medication. The prescription is a 30 day supply and I take one pill per day. My last refill was 12/23/15 and Express Scripts is denying the claim for refill to early. They are saying that I am not able to refill until after 2/7/2016.

Express scripts cannot keep track of phone calls they have received from physicians. They tell you the physician has been called and is not returning their call. You ask them what number they dialed to reach the physician and they cannot answer you. They hold your medication. They talk to the physician and get "what they need" from them. Then they call about the same prescription and say they don't have a recent prescription and they need to talk to the physician again. I have given up trying to get my meds for migraines. Calling this company makes me get a migraine. It is the worst company I have ever dealt with... Worse than Comcast.

They have to be cheap for benefits because they sure don't care about actually doing the job. How am I supposed to do injections with no needles? First problem. Next they either have crap for phones or it's policy for them to hang up on you if you confuse them or they have no idea how to help. I am guaranteed to be hung up on at least once per contact. Of course the only time you need to call them is when they mess up your medication which they do every order. I'm afraid they are going to kill me by sending the incorrect meds. I might expect this kind of business practice if I was buying a used car from a guy in a polyester suit but this is my health here!!

I placed my order on a Tuesday for Friday delivery. I get home from work, open my package only to find that the order is incomplete! I need to give a subcutaneous shot, how do I do that without the needles? So I call, only to be placed on hold for over 15 minutes. Hang up, try again. Tell the second rep everything again, placed on hold, had to leave, gave my husband the call. He was then informed that the supplies I needed would not be able to be sent out until Monday. So on Monday I call to verify that the shipment has been sent. Guess what, NO it wasn't. Had to place it again.

My experiences this week are similar to this same time last year and previous years, when one year changes to a new one. Express Scripts puts their patients on hold for up to 40 minutes when we telephone for an Administrative Review of the higher co-pays, then deals with us as though money is the bottom line, not the medications we require for our life-threatening illnesses. As a low-income senior, age 71, with 2 strains of tuberculosis, a third fungal lung infection, Asthma and Bronchiectasis, I rarely drive anymore and am nearly housebound, taking 6 different medications daily. As one sits on hold the message is played over and over that our "Patient Advocate" will be with us shortly, but when connected we find ourselves in a maze of information that is difficult to unravel (even with a Master's degree in Education) and a process that is not conducive to one who has life-threatening illnesses.

I refuse to let Express Scripts get in the way of my healthcare! No more. Too mad to type out my entire situation. Screw this company. No more. Worst ever! STAY OUT OF MY HEALTHCARE!!

My experience with Accredo mirrors everyone else's. I take an injectable MS medication and each time I needed to reorder my meds, it was sheer hell. It usually took about 10-15 phone calls to straighten things out. Often times Accredo could not find my RX in the system, or they could not find my insurance, even though it was there the month before. Each person I have dealt with on the phone seemed most interested in getting off of the phone with me, not actually solving my problem, and no one could ever pull up records of the call before.

I ordered a 90-day supply of insulin on January 1, 2016. I asked that they ship express at my cost. I told them I would be out of insulin on January 8. I have just come out of my last year's donut hole and was running close. I received e-mail confirmations on January 4 through 7 that my meds would ship the next day. On January 5 I became concerned that they would not be able to get meds to me on time. I called on Tuesday, Wednesday to see if I could get any info. No luck. I asked the customer service reps to cancel my order so that I could get my insulin from my local pharmacy. They said they have cancelled it three times yet it still shows being filled/not shipped.

After getting a signed letter from employer regarding Express Scripts pharmacy benefits saying I'm covered 2015 and 2016, they denied me my transplant medications again. I'm due to run out end of next week. They tell me I'm not in their system. I detest this company and will file formal complaint with Benefits Management from former employer and with the state. This company needs to be sued! Every so often they call wanting me to have my prescriptions mailed to me and ask how they're doing. REALLY? I can't even get my prescriptions filled form my pharmacy. More phone calls to employer Benefits Management and now they tell me they will fix the problem next week. Geeeeeezzzzz. Don't ever let this company talk you into mail delivery of your meds. They can't fill local prescriptions! Meanwhile I hope I don't run out of my 6 transplant medications.

Don't let this company give you the run around and definitely don't believe a word they say. They delay, lie and hope you're passive and give up. Don't be. Threaten them with legal action. It's not the most appropriate route but when you're dealing with an organization like this you HAVE TO. Good luck.

I waited 3 months for them to get a prior authorization approved by them and they still did not send the medication out. The people who work there have no idea what they are talking about. I doubt they have any training whatsoever as to their jobs. I feel like I am throwing my money into a trash can and lighting it on fire. I can't believe this company is still in business and they aren't being investigated for fraud.

Called again and said all 13 will be sent out soon. I called again then told problem with one med and Dr couldn't be reached and I should call the Dr. and have her call them with a number. Then I was told 11 will be filled. Told no shipping charge. Still not sure about this. I am out of my meds now and still no date of delivery of the 11 meds. I was also told to send a letter to them with my credit card info and all else required. I called them again and they wanted my credit card number anyway. My concern is what are they doing with my letter with my credit card number and name address and tel. on it. Will it float around the office, will it be discarded, will it be filed or shredded?

I'm in the same boat. I would happily pay more to have a choice in who provides my prescriptions coverage. They've made it difficult to obtain Rx from my pharmacy and are completely reactive. I've had to switch to alternative medications since they don't cover the ones previously prescribed, and I've spent countless hours addressing issues with them in order to get prescriptions filled. I believe they make it difficult to discourage customers and see us as liabilities. I'm sure their goal is to reduce overall cost of service to the employers resulting in bad support and giving us the runaround. They should change their name from Express Scripts to Good Luck Getting Your Scripts.

The negative reviews here are too common, and yet they are all true. I have been forced to use them as part of my employer provided benefits. Like many others have posted, despite the need I have for maintenance drugs, Express Scripts is too incompetent to make sure I have them. After dealing with these people for the last four or five years I can say that it seems as if the service reps must have an incentive program that rewards them for not filling prescriptions. I would much rather pay higher insurance premiums and fill my prescriptions at a local pharmacy, than have to deal with the incompetency at Express Scripts. Word of warning; DO NOT keep a credit card on file with them. They will overcharge you and make you jump through even more hoops to get a refund. The last time they over charged me was two months ago and I needed to involve a lawyer to get a refund. This company is horrible and deserves to be run out of business.

Every single time you place an order with Express Scripts they can never ship out the medication in the time frame as promised. You get different information each time you call to find out where the order is. They always tell you it will be shipped then after numerous phone calls so you don't run out of medication they still provide inaccurate information. They have the worst customer service and they never ship out the medication without numerous calls. Unfortunately I am forced to use them for my medication.

Payment late due to Social Security payment dates. Medications withheld from shipping because of posting to account of payment delays up to 12 days. They want proof of paid check from my bank statement, but this has not arrived because they have not posted the checks. I have a bank check confirmation and deliver by date and they do not seem to want that. A true 'catch 22' dilemma. This has happened 4 times as of now.

I find your website, and in fact your service, incredibly frustrating and difficult to deal with. It has been 8 months since I began using your service and I have yet to have one transaction go smoothly. It is a complete exercise in frustration to try to deal with you. I received a notice from you with my last shipment indicating that I have 0 refills remaining on the above-referenced prescription. When I view details on the item I see that the wrong doctor's name is listed. I would like to change this, but with the latest update to your website there is no way to do this.

My Doctor sent over a new prescription for insulin. Express Scripts notified me with a shipping date as to when the medication would be shipped. The ship date went from 12/16 to 12/18 to 12/19 to 12/21 to 12/22, and now to 12/23. I called last night to inform them I only had a day and half left on my **, needed the order expedited and that the constant date changes were unacceptable. Supposedly a supervisor of some sort was able to expedite.

My cholesterol prescription had run out and needed my doctor to renew it, which he did. Express Scripts required a doctor's authorization in addition to the normal prescription. The doctor did not want to call because the waiting time in Express Script is too long and the volume of authorizations is too large - too time-consuming, they claim. Express Script did not want to call either nor authorized the medicine. Summary: ended up continue paying Express Script for the service they are supposed to provided but without my medication.

I called to Express Scripts to request emergency meds to replace pills that were accidentally discarded during a cleanup. My PCP forwarded the necessary Rxs to Express Scripts for expedited procedures to get these daily maintenance meds to me. I have received nothing to date after a period of nearly two weeks for an emergency request. I did receive a notification that it would take a week to ship these "Emergency Meds" over a week ago. Express Scripts is no Express folks!!!

My prescription had run out and needed my doctor to send in a new prescription, which he did. Express Scripts apparently lost or did not record the new prescription - all they would tell me is that doctor's approval was needed. I instead asked the doctor to write me a prescription I could take to my local pharmacy, giving me a little more control about timing and refills (Express Scripts does not seem to take into account that mailing the drugs takes a long time, during which the patient has most likely run out of the medication). The local pharmacy could not refill the prescription because Express Scripts had a hold on the prescription. I believe this to be a violation of my rights as a consumer to buy my medication where I choose, per Medicare guidelines.

I have been with Express Scripts for the past few years. I am not able to go to a neighborhood pharmacy due to our health insurance. I am FORCED to use EXPRESS SCRIPTS UNFORTUNATELY. Almost every month I have to wait for Express Scripts to ship me my HEART medications, lupus medications and pain medications. Every month I call and ask where my medications are because they never ship them out in a reasonable time, so I don't run out of medications.

I hate this company with a burning passion. I wish I could give less than one star. "Express" is a joke, unless you mean the 19th century Pony Express, which is about how fast they get your meds to you. My husband and I dread every time we have to renew our prescriptions, because we just know that it will be a huge hassle and they will screw it up, and guess what? They always do! My husband has had to wait a whole month for one medication, because it's one that has the potential for abuse. So we mail in the doctor's prescription in his writing on his Rx pad, and after a week or two ES will contact my husband and tell him that they have to get approval from his doctor. Well DUH, he has approval, that was the prescription.

They totally jerk you around. Say that they need something from the Dr. The Dr. has sent it several times but they didn't get it. They keep you running in circles for as long as possible to make sure that you can't get your medication. Basically it's just a money saving technique. I've had to call Express Scripts many many times and has my Dr office only to ask the office to send the same things for the third and fourth time. By the time you get it all together, they say, "sorry we need to start from the beginning. The first authorization has expired while we were waiting on the other info from the Dr." This has not been a one time thing. It's the same crap every time. Avoid this company if at all possible. You people are disgusting. You're playing with people lives and quality of life. You should be totally ashamed of yourself. Selfish PIGS.

Ongoing issue I have written about here previously. I am wondering if any lawyers would like to take this case or if there is perhaps a class action lawsuit regarding this issue, there for sure should be. We are required to utilize Express Scripts through my employer's health plan for our medication. I made the mistake in the beginning of giving them my credit card info and of course we were overbilled and wrongfully billed, and this is in addition to the main issue which is that they send a letter every single time a order is placed telling us that 1. Payment is required with the order. NOT TRUE 2. We have reached our credit limit ALSO NOT TRUE, I pay the bill in full every time upon receipt. 3. The credit card on file has expired. SEE ABOVE, THERE IS NO CREDIT CARD ON FILE ON PURPOSE.

Express Scripts just does not concern themselves with the lives of the patients whose lives are at stake. BCBS seems to profit, Express Scripts too, however my diabetic husband if he lives or dies... well... meh. Dr sends in Rx over and over - they get it wrong. We can pay and pay to go to our reliable local pharmacy where Express Scripts will penalize me for going. It's not company policy to overnight anything including his MUST be cold insulin. (Oh and sorry, they don't give sharp containers either. What!) Over and over every person we spoke with same indifference. Same "well this hoop and this hoop" with just that tone, that implies a bit of giggle at the frustration of the power they yield. Bottomline this company just the worst and there is zero accountability. Indicative of the USA worst health care policies and low mortality rate.

My insurance company requires me to get my diabetes prescriptions filled through Express Scripts. I'm currently pregnant, so my prescriptions are critical. I reordered my prescriptions, and for some reason, they cancelled them. They did not call to give notification of the cancellation. They sent an e-mail over Thanksgiving vacation, when I was on a mountain without wifi service. When I got home, I called to re-order, and the woman on the phone ensured me they would overnight them. The next day, I got a call that they were on hold indefinitely. When I called again, I found they probably wouldn't reach me for several days. So now I am completely without the medications and supplies that I need while pregnant. This issue is critical, and the reps on the phone did very little to help and seemed very unconcerned about the state of my health and my baby's health.

I like Express Scripts. They are a very honest company. I won't stop. But I keep getting refills of a med that I have too many of. I have asked them to please put a stop on one of my medicines. I then told my Dr to please help me. I have some from 2014. The meds expired in July. I got 2 more today. I am the one who is wrong. They are right. I have asked them to stop sending me them. Whatever way a person tries it is always "You should've..." If they pull this stunt again I will cancel them like a stamp!

It seems every time I send my pain med Rx's to them, I've tried sending early (meaning 7 days before I run out) and tried sending much closer to time for refill like 4 days before time to fill. It doesn't matter. I always end up getting them after I have run out. Patients should be allowed to have 3 days of medicine on hand at all times. Never made to run out. Btw, I even send in 90 days supply Rx's. So, many times I don't get them until near a week late past my run out date.

Express Scripts is apparently associated with our Insurance company. I recently received a prescription that came with 5 refills. After the third refill with no warning I was penalized $8 per RX. Why, Because I did not tell Express Scripts that I did not want my RX mailed to me. I NEVER signed up for Express Scripts. I have NO account with them, but since my insurance company OFFERS Express Scripts they tell me they have the right to penalize me. My Insurance company didn't even know they did this!

My employer uses Express Scripts for their mail-order prescription company. However, I have always preferred to use my local pharmacy. Express Scripts has called me quarterly for the last several years and tried to force me to use mail order for my prescription refills. I've asked them repeatedly to stop calling. I have met my deductible back in July which was reflected on my out-of-pocket expense at Walgreens. Last week when I refilled my maintenance drug it was full price! I contacted Anthem and they told me it was Express Scripts that was the problem. Express Scripts is penalizing me for not using their mail-order refill service. Why would I do that when their service is so poor? And why would my employer condone this??? Strong arm tactics to say the least!!! I am NOT HAPPY. This is extortion!!!

My doctor's office sent a fax order to Express Scripts for required medication for my diabetic condition on Wed, Nov 11th. It is now Fri, Nov 20th. I was given a ship date of today for two prescriptions, but now I checked my online account and it indicates that is currently "Waiting for Doctor's Office Review". I spoke to a supervisor last night on the Member Services toll-free number, who assured me that these two prescriptions would be shipped out by this weekend. Imagine my surprise when I found that this assurance has been completely overturned. I called my doctor's office this morning and told them I was completely out of these two medications and that I couldn't even go to a retail pharmacy to get an emergency supply. Apparently, this company reneges on their promises and would rather patients get worse and suffer. I am NOT a happy customer.

I have used Express Scripts for many years and have many problems. You are not allowed to speak with the pharmacist who is filling the Rx. That pharmacist determines shipping method and packaging. I use two different kinds of insulin. Both need cold packaging and short delivery times. Several years ago, it came as a soggy mess and was hot to the touch. I called in. A pharmacist said it was OK to use. My doctor said "Don't use it." Horrible argument. Express Scripts did not want to replace it. But finally did since, I got it two-day delivery which is fine, until now...

I have reached my out of pocket max. Express Scripts insists on charging $750.00 per month for my medication. I had my insurance company contact them to confirm it has been met and my meds should now be free of charge. They still insist on charge. Will not help. Told me to speak with my HR rep which makes no sense. They owe me the meds free of charge and refuse to provide.

I want to like Express Scripts because they are fast and easy to deal with when they actually pick up the phone. Whenever I call I have to wait 20mins on the phone listening to horrible music just to get a Rx to go through and there have been several times that they didn't get my name correct and they filled the medication under another customer which I don't understand how that is possible when I give the ID card number. The most of the representatives have a very bad attitude.

My husband and I are both on Medicare. He has Humana for his Rx plan and gets his filled at Walmart. He pays $29/mo. with yearly deductible of $300. I have Anthem Blue Cross for my Rx and they use Express Scripts as the mail order pharmacy. I pay about $80/mo., no deductible. We both take Lorazepam, 1mg, 3/day and both get a 3 month (270 tabs) per order. He pays $6 for these 270 tabs with Humana. I would pay $120 for 270 tabs. I don't get any understandable reply when I complain to Anthem. I got a Rx card off the internet and pay $30 plus for the $270 tabs. My husband gets his Rx at Walmart. With the Rx card, I also get my Rx for Lorazepam filled at Walmart. All of my other Rx's are mail order with Express Scripts. I would think this kind of difference in pricing would be illegal!

When you call in to Express Scripts, you have to listen to a long list before you can get to a rep even though you do not want to order a prescription; you are just checking on prescriptions you previously ordered.

My husband's insurance requires us to use Express Scripts for all long-term medications or they will not pay a dime after the 3rd time it is filled. First, I have had trouble getting them to fill prescriptions as they were written, saying that I was prescribed too much. Sorry, but I have been type II diabetic for 17 years and I had developed allergies to all of the pills my doctor had tried so she switched me to Insulin. Since I am Type II, that means I am insulin resistant, so guess what? I am going to require a larger dose than many people do... That just makes sense to me! I finally won that argument, but it was not easy. Currently, a newer medication has come out that works better and combined with Insulin, I only have to take one tenth of the dosage of insulin.

I switched to STRS Cleveland Teachers Retirement/PPO Aetna/Medicare and so NOW MY Copaxone for my MS injectables... information and insurance was null and void. SO, BECAUSE NOW MEDICARE AETNA PPO - I had a COPAY of 5,000.00. Thank God I got Assistance through a group - I got in under the wire. NOW MY LIFE IS HELL WITH ACCREDO. I spent 30 hours on the phone LAST week and it begins again TODAY NOV 9, 2015. THEY NEVER can find the information the last person you talked to the day before - that they told you they fixed...

My prescription was marked as filled without ever being mailed to me. When I called to ask why it was not mailed, I was told that there was an issue with the prescription. When I called my doctor and explained the issues, he called express scripts back to resolve it. I was then never mailed the prescription! And I could not fill it at a physical location instead because it was marked as "filled". My insurance would not cover it because it looked like I had gotten the medication in the mail already.

My husband didn't have an online account at Express Scripts. Then his doctor placed a prescription for him, electronically. Because I had an online account and I am on his insurance, Express Scripts assumes it is OK to withdraw money from my linked account for his meds, without telling me, nor him. He is not associated in any way with the account in question -- except at Express Scripts he can use it! Officially, according to Express Scripts (I spoke at length with Julie from "Management") this is fine because I am on the same account (that they created in their internal systems) since I am the spouse on his insurance, so therefore they can use info I entered into MY personal online account to pay for HIS purchases without either of our knowledge or consent.

My husband has Cystic Fibrosis and on 10/29 his doctor's office called a prescription for ** into Express Scripts. This is an antibiotic, so obviously it needs to be received on a timely basis. Express Scripts told the hospital that this is a drug which needs to be given intravenously (it's not. CF patients nebulize this drug). Express Scripts indicated that since it needs to be given intravenously they do not cover this medication, they merely provide a discount on it and they want us to pay 1000 per month for it. We have appealed this decision.

This Mail Order Pharmacy service is terrible. So far they have lost all my prescriptions and always tell me they can never reach my doctor even after I had the doctor's receptionist on the phone with them in front of me and they told them to fax in the prescription which they did and I thought all was well until I got back home and the order in their web portal was cancelled because "THEY COULD NOT REACH MY DOCTOR!!!" That would be funny if it was not tragic - fortunately my prescription is NOT life and death but some people's are and if you always have to fight for every pill - then I prefer dealing with my local pharmacy.

Highly disappointed with Express Scripts!! They just sent us $800 worth of medication that we don't need at this time, nor did we authorize them to send. My husband called them to say we need to return it and they are refusing to take it back. How convenient for them. I will never use them again. What a bunch of crooks.

I tried mail order to save money. I work at WalMart and usually fill prescriptions there. I have been taking an antidepressant for years. My doctor sent prescriptions for this, **, blood pressure med., and ** to them. Again I have been getting this for years and filling with no problems. Everyday a new ship date is given. They will not send the antidepressant until my doctor answers a review because they say it is contradicted by my asthma inhaler. My doctor's office is not one that likes to answer all of these forms. I called Express Scripts to see what was wrong. I am out of my med, which you are not suppose to stop taking suddenly. They told me they were waiting on the doctor's answer.

After learning my doctor had submitted the wrong prescription to Express Scripts less than 24 hours earlier, I called the doctor's office to request the correct prescription be called in and to request that they cancel the incorrect one. I then called Express Scripts myself to cancel the incorrect one. My doctor's office informed me they had made the call. I then called Express Scripts and spent 45 minutes on the phone attempting to cancel. 2 days after my doctor and I placed the cancellation requests, Express Scripts sent me a shipping notification for the wrong prescription. I was told it was already in the mail bin. This would have put the medication in the mail bin for 2 days before it left their building.

Express Scripts would be a joke if it wasn't for the fact that they deal with medications people NEED. Of course I am required to use them. I always have to call, they always delay my order for payment issues. After 5 ** years haven't we resolved how to pay for this stuff yet? And then it takes up to two weeks to ship an order. Waiting for "processing". I asked what processing was and the person could not answer. They deserve negative stars.

I use Express Scripts only because it is required by my insurance. Express Scripts has to be watched continuously since the error rate is so high and the fact that their website has been down to members for now about three weeks makes that impossible to do. And phone customer service is not only time consuming but not dependable.

Don't even know where to start: One time my diabetes medication came 4 MONTHS late! I had to buy it somewhere else. A family member had of mini strokes because I owed $4 before I could get a shipment. Continually told I should have some more blood pressure pills so they won't send more even when my doctor called. I now pay extra with a pharmacy plan but it is worth not having a stroke. Shame on any company for saving a buck and using this scum. It tells you exactly what they think of their employees! Of course, management has a higher plan so they have to deal with this nightmare.

If negative stars were an option, they'd get -10 out of 10! I had set up my prescriptions to be auto refilled. I was assuming that meant my refills would be at my house when I ran out. Boy, was I wrong. I got an email that day that they would be sent out the next day. The next day I got the same email saying it would be the next day. I got that email four days in a row. I called the "helpline" to see what the problem was and I was told she didn't know, but I could get a free 7-day supply from my local pharmacy. She also assured me it would be sent out that next day. That was Monday. Four days ago.

I have used Express Scripts three times. Ten days ago I placed a refill order on the telephone. It was for the same prescription that I have already received. I used the same credit card that is in my file. I received a confirmation number for the prescription. Three days later I received an email that said the order could not be filled because I did not provide a payment method. I called, but I received the email on a Saturday and calls are accepted (800 number) Monday through Friday. I called and spoke to a supervisor, and she said my prescription was not completed because the two drugs I refilled came to more than $500.00 and it is the company's policy not to complete telephone orders that are more than $500.00 without a member of the staff speaking to the person placing the order.

Short version: My insurance through Anthem BCBS requires me to use Express Scripts mail order pharmacy, or I get no pharma benefit. Express Scripts can't seem to receive, find, or process the mail order scripts sent over by the dr that wrote them. Doc says they faxed to the number that Express Scripts provided him and that he got a confirmation the fax was received. However, Express Scripts just keeps insisting they didn't get them. I asked Express Scripts to reach out to the doctor to get it worked out, rather than me being in the middle because that clearly was not working. They said they could fax them a request but would not call them.

I have had nothing but bad experiences with Express Scripts. For two separate medications, they have refused to cover the dosage prescribed by my doctor, as they require taking more pills in a day than Express Scripts deems appropriate. Currently, I am fighting them on two separate medications. One of these I take 3 pills a day, and they believe I should only take 1. For the other, I take 6 pills a day, and they believe I should only take 3. (Do they believe I just feel like taking that many pills a day?) I have appealed both of these, and have lost the first. The other we are continuing to fight, as taking a lower dosage could severely impact my health.

Express Scripts will not pay for a 90 day prescription through CVS but then says that can't guarantee the arrival of the prescription via mail in a timely manner. This is a maintenance drug that is a controlled substance so it will always need to be filled locally. What they want is me to spend 15 minutes on the phone every month begging then to expedite the order.

I have a policy through my employer and it is a very pricey policy because I am 62. I have pharmacy coverage. I chose to move my prescriptions to Costco because the prices were cheaper. Anthem Blue Cross will NOT allow ANY MAIL ORDER prescriptions unless I use Express Script which is owned and run by Anthem Blue Cross. I SEE A CLASS ACTION LAW SUIT IN THE MAKING!!!

Let me be clear, this prior authorization crap is just an excuse to get them to come up with ways TO NOT fill your prescription. This is another company whose sole purpose is GETTING MONEY. Period. Could give two craps about the people that are suffering or need their meds. I was prescribed ** after they switched to another cheap pharmaceutical company that specializes in making medicines worse for my **. Suffering through years of PTSD and trouble sleeping and because I wanted to switch to help me out they said they had to go through another prior authorization.

The issue has been resolved, but I am only giving Express Scripts 3 stars because people who do not have access to a computer, or not computer savvy, will go without medication, and that could be life threatening. I know this because my husband goes through with it almost every month when scripts are due to be filled, withdrawals can kill you.

I'm working for a firm that mandates using Express Scripts. If I do not use Express Scripts and use my local pharmacy and get refills, I am charged a higher price for the medicine. When you call for help, the people on the phone offer the same answer each time. It is the usual canned answer, "We are doing everything we can". I have been waiting 3 week to get a common drug filled. I call and it's on hold for some reason like they can't ready the Doctor's name. Really I have been getting this drug from them for over a year. Every time I need an RX I have to jump through 30 hoops to get it. I asked to talk to a manager and he even hung up on me. Completely unhappy and would not recommend this company!

My Dr. and I discussed my success with a medicine - ** (the medicine's Brand name). When I needed a refill on **, my Dr. forget to write DAW (do not substitute) and I was given the generic by the local pharmacy. I tried the generic, which did not work as well as the brand name medicine, it took longer for me to heal. A year later I revisited my Dr. and requested a new prescription and I asked that I receive the brand name and not the generic as it did not work as quickly for me.

Ever since my insurance changed I have had to use Express Scripts to ship my meds or I pay a higher price. Not only do they charge high prices for non-quality medications, the meds come broken or do not get here on time. Most co-pays are 25.00 and sometimes the cash price is better. I have been given no options, except being held hostage to a pharmacy who has no clue. When you call for help, the people on the phone offer the same answer each time. It is the usual canned answer, "We are doing everything we can" "It will take 3-5 days to process and ship (reality 2 weeks)." I should not be forced to use a sub par pharmacy who has no clue what to do or how to handle their customer's needs. Every time I need an RX I have to jump through 30 hoops to get it. It should be against the law to tell me where I have to shop. I'd much rather go retail, and not have broken, sub par medications sent to my house.

Very unhappy! After calling and get a quote for a RX my doctor sent the RX over and waiting 2 weeks for it to be processed I got a calling saying it was almost 220$ MORE than what I was quoted. So called my doctor to send in a cheaper RX and they wouldn't waive the expedite fee until complaining that it was their fault and saying I would write a terrible review! Or told me to call my doctor to write a 14-day RX. I told them "I wasn't spending more money for your fault because now I can't wait another 2 weeks for the new RX to be shipped!" Very unhappy and the lady I talked to was unprofessional! When I called back to see if my new RX was there there was a note about me in the system. Completely unhappy and would not recommend this company!

We have been fighting to get them to update our deductible. They keep saying it hasn't been met, but Cigna said it has been since may. They refused to issue a refund of overpayment. Then after I requested it, they changed our balance and claims page to say it was paid through our insurance after the request. I paid 64 in July for ** then was charged 135 on 8/17 then charged 55 8/18. They are crooks that keep your deductible under met to keep the prices up.

Both my husband and I are on medications that require daily dosage. In both instances, my husband and I did not receive our prescriptions on time, and when we both called (separately) to confirm why, we were told they did not receive the script. This put us without our required rx for WEEKS. Reminder, this is medicine we cannot be without. Our only recourse was to receive a "bridge" rx from our pharmacy which we had to pay $$$ out of pocket expenses. When contacting ES, the only response given was "we didn't receive your rx." Our doctor(s) had to repeatedly fax new prescriptions only to be lost somewhere in the ES system and extending the length of time to receive our scripts.

Unfortunately this is the only company my retirement plan offers otherwise I would have left long ago. For 2.5 years and multiple prescriptions for myself and family they have not filled a single script without problems and delays. I cannot believe they stay in business. Even my physician refuses to deal with them directly, he writes the scripts and has me mail them in.

I have been ordering and receiving ** from Express Scripts since 1996, after undergoing a kidney transplant in July of that year. A few years ago, I was placed on ** by my nephrologists per Express Scripts requirements that patients use a generic drug if one is available. At that time, the ** caused me serious stomach cramps and my doctors put me back on **, according to Express Scripts step therapy requirements. I called to refill my ** prescription around May 2015 and the customer service representative I spoke with stated, you know there is a generic form of this medication. I explained to him that because of my reaction to the ** I was placed back on the ** and preferred that drug. The refill arrived a few days later and I paid the $10.00 co pay that I had always paid.

After speaking with representatives, I have discovered that somehow my prescription was sent from the doctors office as two prescriptions which Express Scripts states is in essence 2 orders instead of one justifying two copayments from Express Scripts. I guess I can only fault express scripts in 2 ways. First, why couldn't they have told me this on my FIRST email which would have answered the questions I gave to them instead of appearing to simply give me a canned response? Telling me to obtain a new prescription and not telling me why I needed a new prescription (such as the old prescription was written incorrectly) in essence 2 separate prescriptions meaning two copayments.

This company sucks **!!! They have the worst customer service around. Medco Health Solutions had way better service than this ** company before they took them over. I hope Paz dies in hell.

My husband has been taking the same medication for years. All of the sudden when I went to collect his medication at the pharmacy I was told by the pharmacist his medication now required a prior authorization from his physician due to cost. His physician was called & prior authorization was completed and returned via fax.

I am a thyroid cancer survivor. Not hard to survive, the survival rate is 98%, but it did leave me without a thyroid gland. This means that I must take thyroid hormone basically for the rest of my life. This is not a big deal per se, but getting my pills has become increasingly difficult, partly due to the capriciousness of my doctor, but also because Express Scripts is terrible at notifying customers when there is a problem with their prescription.

I had a medical script filled, and they sent out 1/3 of what they ordered. When I questioned the attendant, they said they were wrong and would send out the rest of the medicine asap. The next day, they sent a email stating they doubled bill the medicine. I again called to discover that they could not place the 40.00 back in my bank account. I had to take a credit through them for future orders. They could not put the money back in my bank account. One order, 3 mistakes, very poor customer service.

It has been 3 days since I ordered two prescription refills through my local pharmacy. Both had refills authorized by my doctor. The second day I found out E.S. would not refill the prescriptions because after 3, I needed to use their mail service. I called their number, talked to two reps, asked to "opt out" of mail delivery. Rep agreed to amend my file. Went to get drugs, refills were denied. Called again and was given a number for the pharmacy to call. They did, but were given a different number for me to call, which I did from the pharmacy on day three. Was disconnected when put on hold. Called the number given to the pharmacy. Took the phone to the pharmacist. She talked to a rep for half an hour. She blamed everyone else for the glitch. At the end of day 3 I am still waiting for a call saying my meds are ready.

My husband was prescribed ** for his Type 2 diabetes early this year. We had no problem getting his prescription filled through Cigna Home Delivery, but when he retired in June, our new insurance, SCAN, uses Express Scripts for pharmacy needs. Express Scripts held up my husband's ** refill because it seems that prior authorization is required. They couldn't tell us why, only that sometimes this happens. We had Express Scripts contact our doctor and were subsequently told by Express Scripts that the authorization had been denied because my husband has some type of endocrine cancer (totally incorrect).

By far the most unorganized and irresponsible company I have ever dealt with. My doctors office faxed my Rx authorization twice and called twice... yet Express Scripts never received my Rx authorization apparently. When they finally received my Rx after several days, the website stated waiting on estimated shipment date. The next day, I receive a voicemail that stated my Rx will not be shipped until I verify my shipping address (which was already done when I set up my account).

The insurance provider for my father's former employer suggests that participants get their prescriptions via Express Scripts. He recently decided to give this company a try. He ordered the product he needs under the impression that it would cost no more than he'd paid at the hospital or at his local Wal-Mart. On Thursday he received his package of 100 needles only to learn that what he paid $4.00 for at the hospital now cost him $27.00. Additionally, the package that reads 100 needles only contained 90 needles. And Express Scripts will not take the product back or refund his money and on a fixed income, every penny counts. Needless to say, we are less than satisfied and will NEVER use this company again.

Have not had required medication as directed by doctor. This has gone on since July 2015. It is now October 2015. Called them told me they would ship next day delivery. Well it is the next day. I am caught between two bureaucratic mess. No one to go to, as Tri-care blame Express Scripts and express scripts blames Tricare. They sent me one drug and charged me 46.00 because they said the doctor didn't put it in right but would not take it back and no cost was provided before it shipped. They said if I refused it they would charge me anyway and I would have to pay. They got one star because I had no choice.

This year, Tricare for Life (Government Military Medical Insurance for Retired Service Personnel) has chosen to force all beneficiaries to use the Express Scripts Home Delivery Pharmacy to receive all medications that are considered "maintenance" medications. Their argument is that it is less expensive to use a mail order facility rather than use the local Pharmacy (CVS, Walgreens, WalMart, etc...) We love to travel in our RV and although both Express Scripts and Tricare for Life claim that we can provide temporary mailing addresses, trying to chase down medicine that has been sent to the wrong address or trying to get a 90 day supply of drugs that have been prescribed as 90 day supply has been difficult at best.

Express Scripts has knowingly violated Indiana state Law in a pattern of abusive and illegal behavior in regards to the proper filling of my asthma rescue inhaler prescription. This has happened on the following dates, in exactly the same manner: 4/28/2014, 7/2014 and 10/1/2015 under new health insurance (between 7/2014 and 10/1/2015 we were under different insurance and did not deal with Express Scripts).

I am forced to use Express Scripts for my blood pressure medication. I have been on the same medication for 8 years, 5 of those years with Express Scripts. Since it is a monthly medication I have to mail order it for it to be covered. Here is the process: February 2014 - Dr writes prescription for refill sends it into express scripts. Express Scripts decides to send generic. I have a severe allergic reaction to the generic. Dr. Calls in name brand to CVS. Dr. fills out form to express scripts not to use generic due to allergy. Express Scripts tells me it is in the review board. Review board approves for 1 year and "documents my file". Express Scripts sends generic medication instead of name brand. Dr. has to fill out new form and now a letter with explanation. Express Scripts fills name brand.

My wife has been getting ** for her fibromyalgia for almost 2 years, and when I tried to get a refill (that was still left on her current prescription), Express Scripts, without any prior notice to us, told my pharmacy that they needed "prior authorization" from her doctor to get the refill that was still left and already prescribed. I called, and the Ex. Scr. staff really had no reason, except that they wanted her to "get a cheaper alternative", but when pressed for the cost of these, they found they were about the same. My wife has had to go without her ** for several days now because her doctor is the only one in the whole county, and is quite busy. How can they just decide on a whim, to prevent her from getting her already prescribed medication refill? This shows the worst of our profit motive healthcare system in this country. This company is a disgrace!

I placed a refill order for medication 9/19/15 for diabetic medications. Due to my plan's cost saving measures, maintenance medication has to be mailed ordered after 2 refills. Today 10/4/15 I called Express Scripts because I have not received my medication at this time. They stated on Sept 26, 2015 I received a email that they were unable to contact my doctor on Sept 30, 2015. Does this even make any sense? Now I am stuck without medication for possibly 2 weeks. They were unwilling to give me a short term supply until my medication arrives. Like most people I do not choose to use this company yet my plan requires me to use this company. This company is irresponsible, unsupportive, and fail on communication.

Due to a system error, we are unable to process your order at this time. Please contact Member Services (877) 363-1303. Reference Number **".

Shame on MEDCO for offering such horrible plans to employers. Shame on employers (in particular health care institutions - who should know better!) for forcing them on us. I have been forced for 7th year in a row to have them as our Rx plan - ** That - I deal with my local pharmacy. I have to get a refill every 30 days instead of 90 and costs a little more but it is entirely worth it to me. I can get a person on the phone at my local pharmacy and am treated with kindness, courtesy and respect. MEDCO treats people like POND SCUM.

Only using this company because my insurance requires it. Placed reorders on 8 medications on 9/20/15. Supposed to ship in 3-5 business days. Timed reorder so it would be delivered this week (w/o 9/28/15) when I would be in town to take package in. Received daily emails telling me the order would be shipped the next day. Finally today (10/1/15) received email telling me they would advise when meds would ship. Called Customer Service who told me they had inventory problem at St. Louis facility (on all 8 medications? He said yes) and that he couldn't advise when order would ship. Advised me that they would send in an emergency 7-14 day supply order to my local pharmacy if I was out of the meds, but that I'd have to get my Doctor to contact the pharmacy and authorize all 8 scripts.

None of the phone numbers work. I need my medicine.

Consistently try to order prescription medications through their "90-day supply" offer. Always run into same error code "Reference Number 8068" when trying to initiate order. This offer doesn't save money if it never works.

My doctor sent in a prescription for a medicine that was denied, told I had to try a different med first. Sent in new prescription right away (Thursday). I called a few days later to check and they said waiting for PA from doctor. I checked with doctor and he had sent PA in with prescription request. Called again a few days later and told they had everything and were processing it, would get a call in 24-48 hours to schedule delivery. Didn't hear anything, called back and spoke to an employee who said it was still being processed, should be done that night or next day (Saturday). Still didn't hear anything, called today and got transferred 3 times. Employee said everything was there and she would start processing it. Told her I was told that last Wednesday and it still wasn't done. Asked to speak to a supervisor, she said she was the supervisor and would take care of my order herself to make sure it got done. Let’s see tomorrow.

This is the most awful company that I have ever dealt with. Considering the fact that they deal with very sick people whose health is in terrible trouble, who have insurance and expect the insurance company that they deal with to be fair and accurate in dispensing their medications... they are horrible failures, horrible. Automated things answer the phones and when customer services come on after at least 4 minutes and repeat your name 7 times and thank you for your patience... they are no help at all.

I have been without my medicine now for a month. Express Scripts received my prescription on 9-5-2015, and twice it was cancelled due to not having authorization from my doctor to dispense it (having a prescription is not enough at this business). Then they claimed to have mailed it to me on and tracking number says it was delivered to me on the 21st of Sept. It never showed up. Then on 9-25 15, a supervisor said I could fill this whopping $2.45 prescription at my local wal-mart. So I go to wal-mart today 9-26-2015 to pick it up, and find a hefty penalty attached to it. And I still don't have a refund of the prescription that was never delivered to me. It has taken me a month to date to get my medicine that I still don't have.