CVS Pharmacy Reviews

Three weeks ago, my doctor faxed in a script (while I was sitting right next to her) to CVS. When I got in there 3 hours later, it was still not filled. And the pharmacy techs told me that they could not dispense it as it was written. It's likely because they wanted a monthly script as opposed to the yearly one that was faxed. I was informed that they would need to get another script from the doctor. But the office was closed. So they would get it the following day.

Two days later, it was ready. But again, only 1 month with 1 refill and there were no syringes. Hello? How am I supposed to do injections without the syringes? Well, apparently, according to them, they never got the script for syringes, But of course, I could "purchase" them over the counter without a script. Of course, I could; I knew that. But I also know that without a script, my insurance won't pick up the cost. They informed me that they would get a script called in for the syringes.

Three days later, they called to let me know that I can pick it up. Total time frame is 1 week. On top of that, while I was there, I picked up my husband's meds; and they charged me for something that was supposed to get picked up by the insurance company. The insurance company later caught it and refunded me. But I never heard anything from the pharmacy.

Last night, I went in to get new medication for my husband who is a diabetic. They have now switched him to a pen which includes needles. And of course, right on schedule, the doctor's office called in the script; and 4 hours later, we went to pick it up. The meds were ready, but the counter girl "forgot" to check the refrigerator. So we ended up going back in to get them. Then when we got home, there were no needles.

I called and was told that there was no script for the needles and that the doctor's office should have given us some with a sample kit--a sample kit that we never got; therefore, we didn't have needles. And of course, right on schedule, it was late at night (because we work like most of the rest of the adult world) and the doctor's office was closed, so we couldn't get any needles.

Right on cue, they offered to sell us needles "over the counter.". Of course I can at the cost of $35 a box. Why would I do that when my husband's meds are taken care of by the insurance company. I wonder how many people they have gotten to purchase when they really should be putting through the insurance company.

Long story short, the service seems to have gone downhill quickly. If a doctor's office calls in a year supply, then they should know that it is required. I don't need someone else making a decision to drag me in every month to get meds. I know what I need and how to dispense it after all these years of doing so. And if I need my B12 in an injectable form, then you can pretty much guess that I need the syringes. And if the doctor's office sends a script for a pen that requires needles but you don't have a script (or do you?) for them, then you don't ask the doctor's office?

Personally, after two incidences with needles, I am beginning to wonder if they are "losing" the scripts or "choosing" which scripts to fill based on how much money they can show going through their money drawer at the end of the night. Something is not right with this pharmacy, and someone needs to look into it quickly before NABP gets called or involved.

When I contacted Caremark, the representative said she did not know why it was mailed to me. However, I had to pay the full amount. My co-pay card could only be redeemed at the pharmacy. I was very angry. After escalating the issue, I was told they would extend me a "one time courtesy" and I could return the medication. That seemed very odd to me.

The next day I did some research. 1) The medication that I am taking will be available via generic next month (March 2012). If they had waited until I was due a refill, they couldn't charge me for the costly name brand version. I would pay about $12 instead of $136. 2) By sending me the medications directly, they are able to pocket any rebates from the pharmaceutical company into their own pockets. 3) It is against the law to re-sell or repackage returned medications in Illinois. So, why did they want me to return the medication?

Bottom line: CVS is dumping name brand medications onto consumers at higher prices, knowing that the medication will be available via generic in a short time. They fill and send the medications prior to the "refill" date in order to profit before the generics are available. In addition, they pocket any "rebates" that would be offered to the consumers and charge them the full cost.

I followed up with an email to Caremark. They gave some insufficient answer about how they need to refill prescriptions right away. I asked them to point to one instance where they have ever filled my prescription via mail. Caremark/CVS has had to pay many millions of dollars in lawsuits due to unethical business practices. Apparently, that is not enough to deter them from continuing to scam their customers.

I called the doctor again, and was told the statement they faxed over said nothing about the pharmacy losing the script, but that they can not find it anywhere. Because of this, the doctor can not rewrite my Feb. script (by law). By this time, I was having a panic attack, just thinking about the pain I have to deal with, until my next doctors appointment (March 5th). I looked online, and called the CVS customer support center. The representative immediately called my pharmacy to get to the bottom of this. Much to my dismay, nothing was done. She told me the pharmacy manager will contact me within 2 business days! Here it is, 3 business days later, and I still have not heard from anyone.

I went back to my doctor 4 days later, made comment about the price and was told to shop around. I went to Winn-Dixie pharmacy and asked if they would take my insurance. They were able to fill and approve my insurance and the total cost for the same script was $14.99. They had also overcharged me on other scripts before I was told that I should never had to pay so much when not in right mind and lots of pain due to cancer.

This isn't the first time this has happened in the last five years or so but it will be the last time this kind of mistake happens! I want this made right and I want it made right quickly. If it continues, I will take it to the media along with my attorney, as this kind of thing can create the lose of the only parent a child knows.

On 1/18/12, I called them and talked with Rosana who took down my info and stated Efran in tech support would call me within 48 hours & assigned me a reference number and said the remedy is for them to ship me a new cuff. I called again on 1/21/12 & talked to Serge who was upset that no one had called me. He updated my info.

On 2/1/12, I called again and Serge said he would ask someone to give this matter special attention. On 2/9/12, I called again and talked to Rita. She refused to let me talk to a supervisor. I need your help. I cannot monitor my blood pressure as directed by my doctor. i need results!

Not long after taking the tablets, I experienced mild dizziness each morning, but I did not attribute this to the tablets, because the medication never made me dizzy in the past. Today, I called the pharmacy to see if I could get my refill in capsule form, as the tablets upset my stomach. That is when I learned I did not get the extended release. I was told my doctor's office called in the immediate release form, and I should call my doctor's office. I spoke to my doctor's office, and was told the extended release form was what they called in, and that the pharmacy incorrectly filled it, and that the immediate release form should be taken twice a day. I asked if this could be the cause of my dizziness. She said possibly, as I wasn't getting enough medication. She then said she would call the pharmacy to straighten this out, and instructed me to call the pharmacy within the next half hour.

Thirty minutes later, I called the pharmacy, and said that my doctor's office should have called to straighten out the prescription the pharmacy incorrectly filled. The technician knew nothing about it, and asked the pharmacist. When she returned to the phone, she told me my doctor's office called in the new prescription. I made sure it was correct. She asked me when I wanted to pick it up, and when I told her today, she said she would try, but didn't think it would happen. I did not get an apology. I was not assured they would do everything possible to get me my correct prescription today. As I am thankful this was not a life threatening error, I am still greatly upset over this. CVS pharmacy will never again get my business.

It so frustrating they will lie to you and they will call you a liar. I have been with Sav-On on 20th and K in Lancaster, CA for many years and never ever have had the problems I have had with them. They have even called me and said the medicine is ready and I have gone to pick it up to find out that it wasn't. I only went back to CVS due to my medical insurance asking that we use them to save money, but it is not even worth it to deal these people. When the first time I left them, the pharmacist called me 4 times apologizing and begging me to come back. I even asked her to stop calling, that they did not know what they were doing there, and she continued to call and harass me. I had tried to go there because it was convenient, closer to my home, but the way they treat you is awful. I stood there one evening while one technician was helping a customer for approximately 10 to 15 minutes, and not one of the other employees asked to help me or said we will be with you in a moment, nothing. It wasn't until I asked if anyone could help me or just acknowledge me that finally a technician came over. It is the rudest and slowest service I’ve ever seen. Also, if you go to the drive-through, make sure you have a full tank of gas, they just ignore you.

She told me it was there, just come in before close at 9. Okay, I went back at 8 to pick it up, only to have to stand and wait while they looked around because they could't find it. Um, okay, I just called! Then I am told it is not in stock; the Rx was sent in on 1/31, and if it was not in stock all day on the 1st, why didn't they call me? I had to make the call to check on it, only because of my terrible experiences with this pharmacy in the past. I wanted to try to avoid any issues. Why did no one tell me it was not in stock? They sent me to a store 20 minutes away at 8:45 pm on a work night, w/o an apology or a care.

In my frustration, I failed to realize going there would just put me over the window !So I drove 20 minutes away to Market street store in Inglewood, using my time, gas, energy, stood in line for 20 minutes, get asked why I was on the medicine by the rep who had no idea how to handle the transaction and his ambivalent manager and told "Oh it's not working, huh, that is why they increased it". Why would you think it is okay to ask that? Then, he put the verification system on speakerphone, so now all of CVS knew of my business.

I made sure to record this on my phone out of sheer shock,and then, the best part, only to not be able to pick up the meds I needed because the error of store 8886 and my drive over had now put me over the time limit, an error that now will affect my health, and the pharmacist didn't realize I would be over the time limit? Are the pharmacists trained at all? I will be reporting them to every possible agency. My privacy was violated, my health was put in jeopardy, I was lied to and then disrespected and either store could not care less. Caremark, right! I will be saving the footage on my phone of this issue.

I think this incompetence can lead to someone getting really sick, especially if I come to get my blood pressure meds and my blood pressure goes through the roof because I'm dealing with stupid people. This weekend I got an automated message that my prescription was ready for pick up. So I go through the drive thru and some girl asks for my info and I give her my DOB. She then asks me about my son named Raymond also. Ok? I gave my DOB, not his. Why ask me about him? Then she tells me what they all tell me: "There is nothing on file." I ask how is that possible if I got an automated message for the last 2 days telling me to come get my meds.

I get ready to drive off and tell this girl that this is ridiculous and it's not the first time that this happens. She gets real nasty and tells me, "It's not my fault, I wasn't the one who called you." So then I tell her I'm a customer and I happen to be upset and she doesn't have to get stupid with me. She then tells me, “I ain't getting stupid with you, you are getting stupid with yourself." I think someone needs to check in on this CVS pharmacy because it's not being run right. We have to deal with long lines inside and at the drive thru. And then I have to deal with people who want to have attitudes. The address there is CVS Pharmacy 274 Old Nyack Turnpike Spring Valley, NY 10977.

Whenever they are out of stock, they blame it on the manufacturer, something that can be verified easily. They are doing it again with my husband's blood pressure medication, out of stock, it is the manufacturer's fault. I am a diabetic and thyroid patient. I cannot chance any screw ups in my medication, so I always check before leaving. They have messed mine up also. We are considering another pharmacy closer now. CVS is going to kill someone, or get someone killed with their incompetence.

I think they have one of two choices: either properly staff and stock the store or sell it to someone who will. I have never seen business this badly mismanaged.

I called the pharmacy and got nowhere. I then called back my insurance company and told them I pay in every pay check for my plan, and they need to call CVS, and take this up with them to correct it. My benefits supervisor from work also called. CVS wasn't happy about it, and told them, if I bring in my receipt, maybe they could do something. Maybe they could correct the problem. Maybe this was their problem, not mine. I will never do business with CVS again. I am not about to argue with them. My doctor will fill out another prescription, but that's not the point. What happens to all these drugs, when you aren't getting them.

I spoke to the gal on the phone and told I had some missing, so she told me to bring the bottle and the pills in. I paid for the pills so I kept the pills at home. You can't have that many pills in the car in case I would get stop. So I told the bottle in to the gal that fill it. She was very rude. Treated me like a 6 year old. She said she need the pills to and for what it clearly stated on the bottle, what kind and how many ans it only holds 120. You can't put 180 that bottle then she said did I take them all. That was it. I left the place. I tried to write a letter but too hard to do due to being piss off. My name is Donny **. My number is **.

So yes, I am very angry that the public is being lied to and I don't appreciate this treatment. I also was not under the impression when I ordered my script in Antioch Illinois that I was making a transfer. I thought it would be as if I was in Pa and just getting the script. Boy was I ever misled. I really like CVS and don't wish to leave but this situation might not leave me any choice. Plus some of the help is not like it used to be. Not very pleasant and helpful. Don't act like they want to be there and not enough help and keep you waiting.

So if someone could explain your policy to me better that would be good. Otherwise hi ho hi ho I will be off to another drug store. Thank you. UGH.

I asked again, but this time (Hillary) asked to see my diabetic card, as if some card that says that I'm diabetic would be sufficient to purchase syringes. To prove my point, I then went to another CVS pharmacy store # 9575 and was able to purchase my syringes and ** within minutes. The pharmacist (Tommy) from store # 9575 explained that it was a non-prescription item and could be purchased over the counter at any pharmacy. I was able to do this from store # 9575 without insurance, insults, embarrassment, or a diabetic card.

They call on a recording to inform me a prescription is ready. I press the number to talk to the pharmacy. Today, it rang for one hour but no one answered (this is not an isolated case, it is an ongoing thing). With that in mind, I am forced to start using another pharmacy and I am not the only one doing so. Very bad service!

Written across the top section of the box, "menthol" is written. I handed it over to her with cash and said "this is it". She said "whatever", smacking her lips. I said, "excuse me?". She said, "They're all cigarettes. They're all the same. I don't smoke". That was the most insulting thing to say to a customer. She was judgmental, lazy and hardly put on a smile - stiff cheeks. The cashier next to her was a former classmate of my daughter, Francesca. I begged Francesca (since she worked there with my daughter several years ago) to hear what Weezy was saying. Of course, nothing was done. After all, she was probably embarrassed while helping another customer. So I went to discuss this with the manager, Mike. He was very nice and paid attention to what I had to say. However, I feel he is too nice that no action will take place. This is why I'm escalating the situation.

I work in a huge health facility in the neighborhood where one CVS branch and Walgreens are around us. It is already known to the community that Walgreens staff are nicer. Four major hospitals closed in metro New York, where several were left unemployed. I'm sure we can open some jobs for them by shaving off the bad attitudes in your corporation and give a good name to CVS. I used to shop there 3 times a week when my daughter worked there and I knew all her friends over there, including Francesca. Since my daughter now works at a hospital, I preferred to visit Walgreens which is closest to my work. When I heard the bad attitudes at CVS, I had only visited CVS once or twice a year to find something not available in the other. I finally dropped by, being that I came from that way. I was so disappointed on the attitude of young girls these days. I hope that employers like you mold better individuals to care for their community and serve us better.

About two days into the new medication, I started getting migraine, headaches, and vertigo every day, at either 11AM or 3PM, that would last until I went to sleep that evening. I went into CVS and asked about it when it was time for me to pick up my refill of the medication, and they told me that they had substituted it because my birth control was a "special order" and they would not be able to get it in their distribution center unless I called before the prescription auto-filled and asked for them to get it. I asked if they could just put in a note, and they said that the could not do that, that I would have to call every month to tell them I wanted the drug my doctor prescribed.

I went into my doctor the next day, and she was as mad as I was. I am very sensitive to medications, and they had not contacted her to see if substituting my medication was okay, or even notified her that they were doing so. She told me to immediately switch all my prescriptions from CVS back to my other pharmacy, which I did, except for the ones that had no refills left. She also told me to immediately stop taking the incorrect medication, which I did, and the next day, no migraines or vertigo. Today, I got a call from CVS and they had taken the liberty of refilling one of the ones that had no refills left without my consent, which, unless my doctor's billing people are understanding, will cost me money, as my doctor had to institute a policy that whenever a drug is refilled outside of an appointment, there will be a charge.

The service at 87th and Cicero is impeccable as are the employees the friendliest and warmest people in pharmacy and throughout the store. I am on a first name basis with all from the manager Bill to his employees such as Anthony, Jim, Greg and Laura in the pharmacy. Wonderful people. The store on 103rd and Pulaski needs to have their people be a bit more courteous and patient with customers. Mandy at 103rd needs to listen before she speaks and as we are all taught, "think before you speak" because when you do not hear what people are saying and continue as she did to argue with me and my son, I found her rude and obnoxious. I have been with the CVS at 87th forever and in order to get my mother's medicine at midnight, I had to transfer to 103rd street and speak to the rude employee Mandy.

This is where her attitude began, saying "I still need you to fill this out". And I didn't have such a nice reaction for her saying "this is why I don't come here". I proceeded to tell her to give me my Rx back and I'll never bother with the place again! As I was walking away, I could hear the woman telling the rest of the people behind the counter that all she did was ask me to fill out the paper. Hopefully, this will help people make up their mind and not go to CVS!

I did and they said that CVS inserted the wrong code for the inhaler and to call them for correction. I went back to CVS and told the same Pharmacist, with Tricare's special phone number for pharmacies. The Pharmacist told that they had their own numbers and said such inhaler was too soon for mother to receive. So, I went back to Walgreens and they had no problem filling any inhaler that needed to be refilled. The staff at CVS were very rude, incompetent and are not a doctor's tool of life.

This is not purple heart, come on. So I told him to call the manager but she never came. She called him on the phone and say that she can't do nothing about it, and for me that was rude. I'm coming to their store and leave my money two or three times a week. I don't deserve this and just want to change the item, so the point is they need to teach their people with manners. I'm not going to shop there anymore.

I am officially banned from CVS in Siler City, where I am a full time community service worker. I am so upset, outraged, and embarrassed with the treatment I received from the employees.

In late October 2011, I auto-refilled via telephone my **, which needed doctor’s approval prior to pick-up. That was fine. I still had a few capsules left. After a day or so, I went to drive-thru to collect my husband's prescriptions. I asked if my prescription 'might' be ready. I was informed by a nice drive-thru window clerk that it was not. But he told me to please hold on a few moments, that he would be right back. I assumed (hoped) he would come back with a few extra capsules to 'hold me' over till 'finally' get my doctor’s (after 15 yrs!) approval.

This was not the case. The clerk, David, returned with a large bottle of 'my' now ready prescription. That’s great, or so I thought until I opened the bottle. Immediately I questioned the major difference in capsule’s appearance. I returned the bottle to the clerk via window. He went to the 'on duty' pharmacist. He spoke with her a few moments (I watched via large window) then he (clerk) returned to me at window with news that 'this capsule' is exactly the same and is fine to take. I was told not to worry.

So, after being nearly 30+/- minutes in drive/thru and late to pick up my son from church, I 'uncomfortably' accepted (was now out of **) this information via the clerk, not a busy pharmacist. I took my bag filled with many bottles of refills. Quickly I took my needed dosage and continued on my way. I was now tired and anxious from the unexpected chaos at my (un)friendly neighborhood, gotten too big to be safe, drug dispenser. It has become a "Who’s on first?” scenario each time I (still) go there!

They also lie, and numerous times, tell me that my prescription will be ready and then refuse to fill it when I come in for it. This has caused me great pain and emotional stress. The communication between them and my doctor and insurance carrier is horrible. If they weren't so rude and communicated with me and my doctor there would never have been so many refusals causing my doctor to have to call in another and another as well as making me seem as if I am somehow attempting to be deceitful. Yet I have never once done anything improper. I feel as though I am being treated as if a liar who is always trying to fill my prescriptions early which only makes me look bad to my insurance as well as other CVS staff and customers. There is no excuse, when I cannot go one day without taking such medications, but they totally do not care at all and this has only gotten worse and worse. They are headed for a major lawsuit as apparently they're reputation both in my state and nationwide is worse than any other pharmacy hands down. There are far more complaints about them involving potentially life-threatening situations or otherwise than any other pharmacy coast to coast. Something has gone seriously wrong with CVS.

Nowhere that I have been in the United States have I ever been asked for personal information in order to purchase a money order. When I asked the store managers at the stores in the Blair Plaza, in Silver Spring and in the Aspen Hill Plaza, I was told that this is corporate policy, and if I did not supply them with this information, they could not sell me a money order.

I have attempted to get an answer from their corporate office with no success. After going online, I discovered that they are selling personal information to marketing firms, this is disturbing to me. I have to pay a firm to get a money order to pay my bills, only to have them make money off of me by selling my information. Is this right?

I asked about policies and procedures for continuing education, and performance improvement. Third incident, I had an automated call from the pharmacy, there was no message, so I called to see why, as I was not aware of any medication needing refills. The person answering the phone stated "people kill me!" What kind of customer service is that? We work in health care to service patients/clients, not to disrespect them! The patient always comes first! The patient always comes first. I spoke with John, who was my pharmacist when it was M&M Drug, and told him about the incidents.

The store is not doing too good for this reason. On 11/21/11, four people walked out for the same reason your pharmacist trying to be M.D. I think they need to be pharmacist and let my doctor do his job not CVS. This type of people is what causes your company a lot of customers. The rating I would give the store and staff is -300 thanks for your time hope it was not a waste.

Rebecca then talks to me like I am trying to "pull one over on me" and tries to explain to me what my directions are on the script. I told her that I am aware but what she doesn't understand is every time I get conflicting stories it takes time out of my day to come to the store only to be told a different story. She responded with a "that's your problem" attitude and when I asked her what the number to her corporate office would be so I could lodge a complaint she told me that she was new and was not sure what the number was. I hope this gets to someone that will look at it b/c at this point I am fine with paying more for my medication to get treated like the normal tax paying citizen that I am.

So I waited a day and called CVS. I spoke to the Julie ** and now she says "why is my name in this and I did not deactivate your script"! I said, well "Jackie said you did". Then I am put on hold! So then she says "it was a computer glitch." I said are you kidding me! I told her I am contacting corporate headquarters cuz this is not right! You are passing the buck! Point is I went without my script and no one had the right to cancel out my legal script! This mistake could cost me my life! They do not even care what this could of done? Something needs to be done and there is need to be a full investigation'. Why did this happen? This cannot happen again! Are they on drugs on phone or what?

Be aware: When you have a prescription on automatic refill and the refills run out. The lead pharmacist filled it with a generic form of the medicine knowingly that I have always had the real form of the medicine. When I finally caught it, she states the doctors fault! Because he did not specify! Only for 5 years, I have had the real medicine.

1.) If she was doing her job, she would have asked, 2.) She would have notified us if we wanted the generic form, 3.) when confronted, she played like she did not know what we were talking about.

The lead pharmacist stated she would log it into the computer and we could pick it up and return the 90 pills of generic medicine. She stated the pharmacist working would know everything. I stated my husband would be driving 70 miles to pick it up on Saturday because we were away. He drove there; 1.) nothing was logged in the computer 2.) pharmacist working did not know 3.) no pills were available! My husband was given 3 pills and told they would order them. The Lead Pharmacist was contacted 3 days prior. This is an outrage and this person is the Lead Supervising Pharmacist at CVS in Leonia NJ.

While it is understandable that a physician must be involved in determining prior-authorization, ultimately the patient is the affected party and should have the right to discuss treatment with the party making important medical decisions for them. CVS also required automated payments for my 90 day supply medications. When I signed up for their auto refill program, the very expensive medicines where mailed before they were due or needed and I was notified of the charge only when the funds were taken from my account. This resulted in my having a one year supply on 3 different medications in less than 4 months. The inexpensive medications where not included in this issue.

I called "Customer Relations" line and was referred to the Pharmacy instead. There's no one in customer relations to talk with, hence this formal complaint. Five other people were treated like I was that night. I watched six people fill five drive-thru pharmacy scripts while I sat there and cooled my heels for nothing. When I went back and there was no one ahead of me, I informed them they would fill this script immediately after jerking me around twice, or the manager would want to know why. It was until the next morning when I noticed the dosing instruction on the cough syrup was wrong.

I got ** around on their complaint website worse than I did in the pharmacy. This is healthcare and this definitely is not customer service at all. Fortunately, I am an informed patient. The error on the cough syrup underdosed the med. What if the situation had been reversed? Since I was deliberately prevented from filing this complaint on the website, their corporate HQ will be getting a nice hot "snail mail" from me.

She asked me to file a complaint because she is afraid to use her own name in this complaint. She thinks doing so might lead to her being treated worst. She is considering using another pharmacy even though this CVS is close to her home. Please fire these people as they should not be working with the public.

The bottle was also covered by a CVS generated label with my name, dosage, etc. so I did not see that I was taking only the Omega 3 and not the actual prenatal vitamins.

Yesterday I had my prescription refilled and they gave me 2 bottle, the correct dosage. That's when I realized that for 30 days I have not been taking prenatal vitamins crucial for my baby's development.

It was already around 8:00 PM, and the doctor's office was already closed. Instead of Helen offering my brother a temporary, 10-pack of syringes, she just decided not to help him. The pharmacy assistant (name unknown), offered the 10-pack, and when the pharmacist, Helen saw him do this, she took the syringes away, and refused to sell them to my brother.

I called down to another CVS at a different location on Magnolia, and the pharmacist said, as long as my brother had ID, they would sell him a 10-pack of syringes. I called down to the CVS on 6th, where Helen is located, and she claimed it was against the law to sell the prescription. Helen had no explanation as to, why one CVS down the street was willing to sell us the syringes, and she was not.

The outcome was, we had to go back to our original pharmacy, Rite Aid, who was happy to provide us with a 10-pack of syringes, until my brother could get to his doctor's office the next day.

It has over a year since I contacted you and have had no response and have still been paying too much for my **. I have asked the pharmacists several times why I have my health pass card and they don't know or at least they say that they don't know. Instead of telling me not to run it through on my insurance cause it is less expensive to do a 90 day supply on both without my insurance. I don't know what else to do. I think it is your responsibility to inform your customers of this.

As of today, I have spent $558.68 since 10/2009 on these 2 medicines when I could have and should have spent approximately $176. A difference of $382.68, which I could desperately use since these are not the only prescriptions that I have filled with CVS $1861.64. Now, when I ask to put it through on my Savings Pass, I'm told that I need to pay another membership fee because it is expired and has done me no good at all. It is hard enough for me to remember all my meds I don't need the additional stress of trying to come up with more money for prescriptions. It is not good for my health.

I want to be reimbursed for the $382.68 and I want to be set up in your computer to always run through on the 90 day supply for $11.00 or I will transfer my business and it that doesn't matter to you. I will go to the top of CVS and the top of the Pharmacy and the bad publicity that you receive will not be good. Please contact me ASAP because I am not going to be ignored again. If I don't get a response very soon I will begin taking action. I have not been contacted yet and I need to refill my script for ** but my online account still says that it is $15.00 per month.

I received an email saying that she contacted the Area Pharmacy supervisor, Darrell ** and made him aware of the comments. He will address my concerns with the Pharmacy Manager and staff to correct this from recurring. She had asked that he contact me directly within two business days. But still, I got no response.

Once back at my doctor's office, I asked him if he had the samples for me. Dr. ** informed me that he never told Ms. ** about any free samples. and that she had a horrible attitude with him over the phone. I didn't want to return to the same CVS due to the stress Ms. ** caused previously, but I had no other choice because it was imperative I receive my medication ASAP.

When I returned to CVS, I was assisted by a pharmacist by the first name of Rosalinda. Rosalinda's customer care was excellent, and I commend her charismatic service. If it wasn't for Rosalinda I wouldn't return to Carson CVS.

In fact, they informed me that their fax machine was broken the day I called it in. Now, here it is day 5 without my medication. I called today, they said it was there, & again when I arrived they said it wasn't there. I need my pill to stay healthy. I worry so much being positive that if I get worse, I wonder if it is because of the days I can not take my pills due to CVS' incompetence.

Why not inform me that their fax machine was broken? Or for that matter I would have faxed the paper myself. The employees there are always rude, advertising your health problems and situations to every other customer around as well as treating people (not only myself) as second class citizens. Then to top it all off, they blame the state! Saying it is not their fault, it is not their, when it is their fault. -At fault for knowing full well that their fax was broken. -Not telling me the fax was broken -At fault for not doing their job properly -Knowing I always call a full week in advance as I know it must be ordered and shipped. So, I don't have to miss days of my medication -And grossly at fault for not rectifying the situation every time it does happen (such as providing me medication to get me by until they finally do their job right and get my prescription bottle in). I am at wits end & do not know who to contact to get this situation handled properly.

Much to my chagrin, the same error was made again, the bottle had the correct information but the wrong pills. I was given 2 fictitious excuses as to why the error was repeated and told to return the pills for the correct ones. Again, I had to endure stomach pain due to their error. Last year they made an error by giving me an incorrect pill in entirety of some other doctors prescription.

When I got home I called the 24hr CVS (Hixson, TN) and they said that their system is up and have been for awhile. I asked if they could just transfer the prescription because my child needs his meds for school, they said, "By tomorrow, we can't get to have form in hand to fill." I understand why this is in place; however, it's wrong! CVS Chattanooga has the form and they could have just scanned it from there. My son would have his meds for school. I am very disappointed in their service. My rate for my overall experience is zero but the computer won't let me file my complaint, if I don't at least give 1 star. I am very sad! My experience was not a 1 star it was 0.

If I had to depend on cvs, my cancer would be coming back; that pharmacist is a heartless man and I have my blood pressure medicines and insulin there for years and this is how I am treated since my diagnoses with breast cancer. I want an attorney to contact me.

I asked for a manager, and as the manager came out, Meisha was using the F bomb left and right. The manager did nothing. Until after being cursed at 5 to 6 times, I called her a bitch and the manager threw me out of the store. Then she came outside yelling and screaming at me and my mother, ready to fight us. I thought we were going to have to call the police.

It was at six stores for a week for a half price at $9.99. Every store we went to was the same. They refused to sell me the phone for $9.99 because they said it's TracFone. I told them Net10 bought TracFone but they still refused to sell me the phone. I got mad and asked to speak with a manager. She told me she was. I asked for the main number to file out a complaint. I was not happy and I will not be happy with CVS again. I think the way it was handled was child's play. They changed the price tag to $29.99 after I told them I was going to fill out a complaint against every CVS in Nashville, TN and Madison, TN. For the rating of CVS, I'll give them a below 100.

I should have used the prescribed ** in the second step of medical abortion. Because I got the wrong medicine, I was taking these ** tablets, which made my abdominal pain unbearable instead of easing it. I had that constant severe pain for 10 hours, continued to take ** as a pain killer. I lost my consciousness for 40 minutes because of that severe pain. ** relaxes muscles, which in my case should not be relaxed to treat miscarriage.

My mother, a diabetic who has received daily insulin injections for over 5 years was recently charged over $300 for her 3-month supply of insulin, which had previously cost much less. This, I was told, was due to the fact that they could not bill two insurance companies. After speaking with both her primary insurance carrier Empire Blue Cross Blue Shield (Caremark) as well as her secondary medicare part D SilverScript, we were told that this should have never happened and that CVS should bill Caremark as the primary and SilverScript as the secondary. Due to the absolute medical necessity of her insulin, we were forced to pay the $300 hoping the issue would be resolved the following month.

On October 6, 2011, we went to CVS to pick up the same prescription for insulin in which we were told the same price would have to be paid. We explained that we had spoken with both insurance carriers and both had explicitly stated that there would be absolutely no problem in SilverScript being billed as the secondary insurance. I spoke to a Christine who said she would call the insurance companies to resolve the error.

October 7, 2011, Aubrey called to tell us that there was nothing CVS could do and the computer would not allow the transaction, specifically, she cannot bill two separate insurances. Again, we explained what was relayed to us by Blue Cross Blue Shield and SilverScript. I was told there was nothing CVS could do, they did not allow the transaction, which I know now is absolutely false. Had I not been diligent enough to question this statement and to make further inquiry, I would have been stuck having to pay $300 every 3 months. I can't help but to feel sorry for the poor and elderly people who can no longer be as diligent as I was and would have just accepted that as the truth.

Once again, I called SilverScript and they advised me that there was absolutely no reason whatsoever why CVS could not bill Blue Cross Blue Shield as the primary and SilverScript as secondary. He gave me his name and a phone number to give to CVS pharmacy if there were any problems.

When I called back, I asked to speak with Aubrey. I was told that she had left for the day. While speaking with the young man who answered the phone, I could here a woman in the background angrily demanding, "Tell them there is nothing we can do!" The young man placed me on hold and the pharmacist Paulette ** picked up the call. After going over the story again, I once again tried to explain that I was repeatedly told that there should be absolutely no problem in processing this transaction. I attempted to give Paulette the name and number I was advised by SilverScript to give to the pharmacy at which point I was abruptly interrupted by her stating, "I have already spent too much time on this. I've neglected my duties for 2 hours to try and get this resolved. I won't spend any more time on this."

When asked to speak with a manager, I was told that the manager would not be in until after the weekend. (Note: This call took place at 5:30 pm, Friday, October 7)

I tried to state the absolute importance of this matter as my mother is an insulin dependent diabetic and only had enough insulin to last her until the morning. After practically begging for her to take down the name and phone number of the rep from SilverScript, Paulette reluctantly accepted, then rudely and harshly stated, "I'll have someone call if I have time," and hung up.

At this point, I am extremely angry and stressed beyond my limit. Not only are the employees at this CVS seem to be incompetent, but now they are being extremely rude and have given up on getting this issue resolved. So, I made the decision that I will no longer be using CVS for any of my prescriptions or future shopping whatsoever!

I decided to call Walgreens. I spoke with an extremely helpful and caring Pharmacy Manager by the name of Brandon. I explained the situation to Brandon who stated he would call me right back after researching if they would be able to fill the prescription as needed. I received a call back in 15 minutes stating that it is all set. Walgreens is ready to process the prescription through both insurers without a problem. All that was needed was for the prescription to be transferred to Walgreens.

After speaking with Caremark, it was determined that the type of prescription coverage that we have does not allow us to fill prescriptions anywhere but CVS! So I've finally found a pharmacy that will fill the prescription the correct way. However, CVS/Caremark and Blue Cross Blue Shield have setup a form of monopoly over my prescription coverage, which means the only place that I can fill this prescription is with the rude pharmacist who supposedly spent over 2 hours with no resolution as opposed to the extremely helpful Brandon from Walgreens who figured out the problem in less than 15 minutes.

Ultimately, the situation has been resolved with CVS in one of the most unbelievable and ironic ways imaginable; Brandon from Walgreens happily offered to call CVS and instruct them on how to process the transaction correctly. Paulette's terrible customer service would propel the irony even further one last time as she then instructed Brandon from Walgreens to let us know that our prescription will be ready for pick up in an hour.

I got home from picking them up and find the pills are not the same as before. I called and told them about it and they say the clerk should've told me about the change. I said how could they say anything to me when nothing is on the front of the bag to let the clerk know of the change.

Within the last week it happened again. I had taken a capsule and now it is a pill. Why can't they let me know of the change? This is so important to us, maybe they made a mistake. Why does the customer always have to call in to find out.

When I went back to get the syringes and waited in a long line, I asked the pharmacist if he had approved it when he handed it to her and he said yes. I went over to her after getting the prescription and said that she had made me wait half hour for no reason and it was approved. She just gave me an angry look.

Another time, I had a question and got in the consultation line. When I went up the desk, a man said that she'll be right with me. The pharmacist was at the other end typing in something on the computer in the drop-off line. I waited and waited. Again, he said that she'll be right with me. While I'm still waiting, another customer walks up to her and asks her something and she walks to the back and gets a paper and hands it to her. She saw that I was angry and was starting to walk toward her, so she finally came over to me. I had waited about thirteen minutes for a very simple question. I have had many other problems with their pharmacy as far as not having my prescription after days, not checking their phone prescription requests, etc.

I have some other complaints, one time their ad said, buy one and get one free. It was for mayonnaise and I made a trip over there just for the mayo. The price for one was $5.99. I can get it on sale for $2.79 or so at grocery stores so you certainly are not getting one for free. They do this with many sale items and it's a rip off.

I just called today about their buy one Pepsi and get one free; one is $1.69. Most of the time, I can get them on sale for 89 cents, so big deal, I saved nine cents, again, I don't get one anywhere close to free. Another thing that doesn't cause me a serious problem but which is very annoying is that they seem to hire check-out people that are really grouchy, never smile, are not anxious to help and get frustrated and angry easily and are just plain unpleasant. I am aware that shortly after they took over Longs, their employees said that their hours had been cut. Therefore, it sounds as though they are not keeping their employees very happy. I don't believe I have seen the same employee more than once. What a turnover.

I no longer use their pharmacy. I use Costco, even though it's quite a drive for me and I'm not a member so I only use the pharmacy and it's worth it. I don't shop at their store any longer, unless I see an ad that is an actual savings, which is very seldom.

I now am shopping at Rite-Aid. One of the check-out employees has been there for probably ten years and she is a delight.

I went to CVS in Rialto with about 4 prescriptions in total. All were filled and, for some reason, the pharmacist felt the need to want to go over the medications with me, which was fine, but she actually typed it out how the doctor wanted me to take the ** tablets totaling to 40 tabs. I had to start at 5 tabs a day for 5 days, then 4 tabs for 4 days, and so forth. As my days were dwindling down to two tablets a day, I noticed that I didn't have enough tablets.

I called the pharmacy back and spoke to the tech who told me that she doesn't know why this keeps happening, that the pharmacist was wrong, and that I should come back in to receive the remaining tablets. When I got there, the same pharmacist was there, and I was also picking up some ** tablets. Again, I should have had 30 in the bottle, and they gave me 15 tablets. Do they know how to count or are they stealing drugs the way of the pharmacy?

CVS filled my prescription, but instead of **, I received **. After 3 weeks on the medicine, I noticed my symptoms seem to get worse. Today, I had an appointment to see my doctor, and to my surprise, my doctor informed me that CVS had given me the wrong medicines on her RX number. She even said that she was not authorized to even prescribe that type of medicine. So now I'm in total disarray, who would have taken care of my kids if I fell asleep and did not wake up at all? How about the negative reactions with my other medications? Now that I found out about this issue, I want to tell the public to verify scripts. Please advise everyone.

I was so embarrassed and concerned about the way that Junior ** approached me in the pharmacy in front of other customers and the pharmacy and people were watching and he kept yelling and talking and I had told him several times that I did not want to talk to him but that if he wanted to talk to me, that he should discuss with his District Manager and the three of us would sit down to talk but yet, he kept raising his voice and even asked me," what are you doing here?" I said that I am customer. He went on and on. I have never been treated in such a disrespectful and threatening way before. In fact, I have never had this kind of experience before at any CVS store. Junior ** made me feel as if I had no right be shop or be in the CVS store.

At approximately 5:00 pm, on the same day 9-25-11, I returned to the store to pick up some items and help my 90-year-old mother with some medicines she needed. I walked about 10 steps into the store when I was greeted by the store manager named Roger. He immediately said, "I have you on video tampering with some type of security stickers." There was nothing private about the way he approached me. In fact, the next morning, a neighbor came up to me and said that they were sorry about the way I was treated at CVS last night. I did absolutely nothing wrong. It was a total embarrassment and attack on my character. I will not stand for this kind of treatment. I consider myself a very good customer and have spent a lot of money at CVS over the years. Please respond to this complaint.

I know someone who lives 5 county away. His CVS pharmacist said that's not a law. Then the pharmacist who does fill it wants to charge 5 or 6 dollars a pill. I can get 50 people to attest for the same behavior. I am starting a class action lawsuit against CVS and Walgreens. You fight for your country or live in a dictatorship. If you are a lawyer looking for a suit or have a complaint, send me an email.

That was her accusing me of being a junkie in front of everyone at the pharmacy. I've never seen this woman before. I've been going to my doctor for almost ten years now. This decision to add ** was made after a year of deliberation, pain, and trying other solutions. I take my prescriptions as directed, which she could see from my refill history. She could also see that in the last ten years, the only time I have gotten a pain prescription from another doctor was from an ER doctor due to a kidney stone, and that was cleared with my regular doctor first.

I said, "No, the office forgot to give me the other paper scrip, so they phoned it in."

"Oh, well, I can't fill this," she replied.

"Why, do you not have them?" I asked.

"No, I can't fill two pain prescriptions," she reasoned.

"You are unable to fill two legitimate prescriptions from a legitimate doctor given to me for a legitimate reason?" I further asked.

There was a moment of silence. Everyone in the pharmacy, 3 assistants and 4 customers, was staring at us. I was beyond humiliation, enraged and on the point of tears. My privacy has been entirely violated; I don't like to tell people the extent of my illness or what medications I take to deal with it. That is my right. Well, it was until this pharmacist came along.

I will have to call the doctor's office tomorrow and confirm this. This whole time, I was jittering from foot to foot because standing has become very painful for me. Walking's okay, but standing is a form of torture, and she had me standing for several minutes. So I told her, "Fine. Fill the ** and call about the **."

That was Wednesday. The ** was not filled on Thursday; it wasn't filled until Friday. When I went to the pharmacy to pick it up, she walked away from the front of the pharmacy as soon as she saw me. When I asked to speak to her, she refused. When I asked for her name, the cashier who checked me out refused to give it to me, which was rather silly as it is printed on the prescription bottle.

I would not be writing this letter if it was not for a neighbor greeting me this morning with: "I'm sorry that you had to go through that at CVS last night." I have lived in this neighborhood for over ten years and I am well respected as a good neighbor. This is a total embarrassment to myself and my 90-year-old mother who is very upset over this, not to mention a defamation of my character. I did not deserve this treatment. I did nothing wrong. I consider myself and my family good customers of CVS pharmacy. And I have spent a lot of money in this store over the years. I am too embarrassed to ever walk in this store again. And I will never spend another nickle in a CVS. I would like a response to this letter immediately, knowing that it was read and action will be taken. If I do not get a response, the next letter you get from me will be from my lawyer.

Since this is a controlled substance, I cannot refill this for 30 days.

Several months ago, I had another issue. The pharmacist did not verify the doctor's name on the script I gave them. They automatically went by the records they had on file. It was the same script but the doctor prescribing the medication was different. The Pharmacist had a question on the script. They went by their computer records and contacted the previous doctor. Several days went by and my prescription was not ready. I finally spoke to the pharmacist directly and they said that they contacted the doctor 6 times and they did not respond. I asked the pharmacist what was the name of the doctor they were trying to contact. They told me the previous doctor's name. I was upset because CVS never contacted me that they were having difficulties filling the script and did not read the script carefully for the change. This problem could have been resolved much sooner.

I have also stood in line and RPH Govel made the comment to the customer ahead of me "enjoy your party pack," referring to the customer's colonoscopy prep prescription. Also, I have heard RPH Govel speak to someone about double D's on the phone. He was referring to women's breasts. The last issue I will remark on even though there have been several more is, I went to fill a script. The script was not covered by my insurance. I was told by the RPH that I had to go to the doctor's office and get another one. I told her that it was far away and asked if she could call the doctor. She was rude that I asked her to do this. She made me wait longer than expected before she even made the call to resolve the issue.

On the way back, he was gossiping with another customer standing near the automated machine. I asked him, "Why are you keeping me waiting?" Then he started yelling and misbehaved which was surprising - extremely bad customer service. The Assistant Manager (David) came and helped me. He found that the item was on sale but did not show in the machine. It always happens in this CVS.

Everyone else that works at this CVS location is amazing except Kara ** who is "supposed" to be a pharmacist. Well, sadly she sure doesn't act like one, and being in the medical field myself, I understand there are certain ways in which you should conduct your attitude no matter what the situation is. Just because you may be tired or ready to leave for the day doesn't make it right to treat not only myself, but several others that have been in this CVS location a plenty of time!

I would really like action to be taken against Kara ** because my entire family and I love CVS. Though sadly, not only my entire family, but plenty of others will leave this CVS location and move across the street to the brand new rite aid. Thanks for you time, and I really hope something is done because I hate to see this business expire.

She is a really sweet person. However, I did have my prescriptions transferred to an independent practice and mail orders. How can you let Logan, who is a floater, destroy your customer care? He has no respect for community, or the way he treats the community. Maybe if he wasn’t on his cell phone while counting, he would be friendlier. However, I’ve been coming to CVS for years and I feel that you, guys, need to send me a gift card. I was a number one customer for the pharmacy but all of you at CVS let him do me in. Thanks, store # 6195. Now is the time to make it up.

Tuesday, 8/16 at 11:45 am CVS called and said they gave Emanuel the wrong prescription and needed me to return the ** 0.6 mg tablet (which is for gout; not high blood pressure) and they would give me the correct ** 0.1 MG. RX#**. Emanuel has renal failure and on dialysis 3 times a week and should not have taken the ** which state on the patient prescription information sheet that if you have kidney disease you should not take this medication.

When I have gone twice to pick up my prescriptions, other customers have told me to check my medication because they have received the wrong medication! Their incompetence will cost someone their lives if it is not investigated. I never had a problem with them until this last year but that is also what these other customers had told me and to check my medication to make sure it is the correct one. I'm not sure what changed at this location but it definitely concerns me. In addition, I had to make a lot of needless calls when it was the pharmacy's error.

At the store, I was told that although I had the product and the receipt (which was less than 30 days old), I would only be entitled to a CVS Money Card. I paid with a Visa gift card. I was also told that the store does not give 'exchanges'.

I purchased other items, which I had to pay for separately since the store manager, Christa **, refused to return the defective product. She was also condescending and I thought she called me 'dude' but she insisted she said 'dear,' after I'd specifically asked a cashier not to call me 'sweetie'.

It seems than even though I am on the 'do not call' registry, CVS believes that it excludes them.

Always before I have gotten the two boxes and paid $40.00. This time I received only one box and was still charged the $40.00. When I questioned the charge she said that was what it was and that if I wanted it, that was what I would pay. Most of the staff there are always helpful and polite. This lady is rude and very non professional. I have elected before not to use the prescription plan source that my insurance company has encouraged, but I have since contacted them and am in the process of transferring all my scripts to them. I am relieved to know that CVS is so successful that they can well afford to lose a $100.00 + customer, because they have.

Anyway, when I got my last prescription I took it to an independent pharmacist who had just opened up. I paid cash to avoid the $15 co-pay. Again, the medicines cost under $5. Unfortunately, the business just closed down, and sent all records to CVS. I just went there today for my last refill. I waited about 15 minutes just to order it, and was told the cash price is $24.95! This is for 30 days of lisinopril generic and a diuretic, combined. I walked right back out the door.

CVS is one big rip off. I guess their response to the federal fraud case was to raise all their prices. I would have been out of the independent pharmacy with the prescription in ten minutes. Now I have to drive to some other pharmacy to have it transferred. The shame of it is, CVS in Riverside has gone after all the convalescent hospital business, so you know they are gouging the Medicare, Medicaid and long term care insurance companies.

I called three more times only to be put on hold for almost five minutes and passed over to someone else. Finally, I reached someone who gave me the name Lucy **. Never in all my years of living in the neighborhood have I encountered someone so rude. I would very much like to see this employee removed from the store or at least suspended. Otherwise, I will be relentless in seeing that she never works in a pharmacy again.

My Dr office contacted CVS after I called them. Told them no he had never written me this. Pharmacist says don't know how they made such a mistake. She is still looking into this. Mean time Dr is having me taper off meds & have my levels taken again. My thyroid glands have been swollen & my partner says "babe that is probably why." How could they make such a mistake & let it go on for so long??? Still don't know if any health conditions will arise when completely stop medication & I really don't need any other health problems. I have enough.

I am a diabetic. This med raises your blood sugar along with other health risk. Had I taken this dose it would of possible been fatal. Thank God I check the bottle before I took it but all I could think about was what if this was given to an older person who trust them to do their meds right. This is people's lives they are dealing with and there is no room for mistakes not one because that one mistake can kill. And if you have a new take working and he needs help then by all means help him. Don't walk away when he ask for help. You were new at one time too... I am not done looking into this matter.

My brother was told by a one pharmacist that the prescription couldn't be filled out until July 10, which is the next day.

The next day, I took my mother again to the pharmacy. She presented the prescription, and again, that one particular pharmacist stepped in and refused to fill our prescription and turned us away. This constantly happens with only that one pharmacist. She always has a satisfied smirk on her face as she turns us away.

Anyhow, to get down to my recent issue, we also were notified many months ago that we need to switch to 90-day scripts for all maintenance medications, and that they would have to be filled through CVS or Caremark. The problem that we are having is that my husband is taking an antidepressant for anxiety which has worked well ever since the doctor prescribed it, and we were getting it at our local pharmacy (not CVS). Now that we have had to use their pharmacy (CVS or Caremark mail order) in order to receive coverage, my husband is experiencing all of his old symptoms again. It's as if he weren't on any medication at all.

I have asked my husband multiple times if he is indeed taking the medication and he says yes, as prescribed. The medication is generic as the medication from our local pharmacy. I decided to pursue a search to see if anyone else has had this experience, and if anyone has checked into this. I would love to have this medication tested to see if it is indeed the equivalent of what is prescribed. I also understand that some people can gradually have a need for an increased dose, and that is not totally out of my thoughts and reasoning. However, the fact stands that the loss of effect seemed to begin to dissipate when the medication was switched from our local pharmacy to CVS or Caremark mail order.

Has anyone else experienced this as well? We weren't given a choice as to our pharmaceutical coverage provider, through my husband's employer, nor were we given an option to opt out of pharmaceutical insurance alone. We are charged X amount, per pay period, for healthcare or pharmacy bundle. It just seems a little sideways to sell pharmaceutical insurance plus limit the customer to benefits only when purchased through their private pharmacy. I mean, who do you go to for support in a situation like this?

When I called, I told them I did not need the med and that I had not elected to have the ** sent automatically; which when I checked it online, they did not dispute this. Their answer was a tough, "Your prescription was on file and so was your Visa number, and we used it." They said there was "no way you can get your money back; and if you refuse to accept the package when it reaches your mail box, you will still be billed for it." Where do these people get off sending me unwanted and unneeded medication and charging it to my card?

I also told all three of them if I was a drug user I could go to the Health Dept and get them for free and not have to answer any questions. I was being treated as if I was going to head to the closet alley and shoot up. I have talked to CVS years ago on this same subject. It is not a CVS policy to ask any questions. It is left up to each store. All I ask is that they post a small sign. Then I could be prepared for the 3rd degree or I could go to Wall greens.

Unfortunately, I do not qualify for medical assistance in this state so I pay cash price for my prescription. I noticed that if I bought a large quantity, the price was less (not by much though). I also noticed that one time I would get a quantity of 10 filled and the price would be different than the price for 10 the last time. Unfortunately, I didn't keep records of what I was paying.

In this state, if you pay a large percentage of your pay for medical expenses, they may be able to help with a type of medical assistance, so I asked CVS to print out a report of the medication I've received and how much it cost. I began reviewing it and was astonished by the results. Sometimes I can go in and pay $77.67 for 10 pills and others, $99.23 for 10 pills. I ordered 12 pills today and when I went to pick them up, I brought the printout to compare the prices right in front of them. They charged me $97.76.

So I asked her why a majority of the time I receive 10 pills it costs me $77.67 making each pill $7.76 a piece. But when I ordered two extra, the bill was $20 extra, making the extra pills $10 a piece. I asked her where the logic was in this. I was told the prices are preset in the computer and she could do nothing about it. She was a mere associate and didn't even offer to get the manager or suggest someone I could talk to about my issue. They are acting like my drug dealers in my past, making up inflated prices because of my need for the "drug".

The pharmacy manager, Debbie **, said that the computer system was supposed to be fixed not to charge the tax, but CVS refuses to refund the tax they charged me. She also initially denied that there was any tax in the amount I was charged. She then said that the tax used to show on the receipt separately but the computer system was changed so it did not show. Other pharmacies in my area don't charge tax on prescription drugs when you have insurance. I calculated that CVS has cost me approximately $150 in the last three years. I will never use CVS again--either to shop there or get a prescription filled.

Not only did I take medication that was not prescribed to me, but I was also provided someone else's personal medical information. This is not the first time that this pharmacy has provided me with the wrong prescription. Last year, I ordered ** and I was provided vaginal cream with the same patient name.

- As soon as I got home, I Googled all the pharmacies in my area and called them to share the above experience. None of them has the same policy as CVS and assured me that my patronage would be more than welcome!

The only economic damage is spending almost 40 minutes on my cell phone (and still not being able to resolve anything). How can I quantify the frustration and the humiliation I've felt when a check for only $18 was declined while I had money in the bank to cover it? Certainly that was a shock to both my physical and emotional being!

This is clearly a neglect of "duty of care" and not acceptable. As a consumer we are entitled to receive the proper dosages necessary to aid in health management, and to think that CVS could be so careless (the pharmacist that had been fulfilling it throughout the 4 1/2 months told me that she failed to check the system which does indicate that it's a 14 day supply because she had been "trained" in her past it was 30 days) to follow standard practices, check the system for accurate information etc-especially when this was for a newborn baby! I have been contacted by the risk management department in RI, but I'm also disappointed by the rude and inconsiderate way in which I've been treated by the individual assigned to my case. I refuse to be bullied and I will continue to advocate for my son in this situation.

Ten minutes later the head of the pharmacy, Ann, called and said there is no way it could be short. It is filled by a robot that is 99.9% accurate and I have enough ** to get me through to my next order. So, no apology nothing. My husband called the police and told them the story thinking its a controlled substance and they said we can come down and fill out a report and they will keep it on file, but that's about it. This just seems like a haphazard way to treat drugs that could be sold on the street. Don't they have a record of what came in or security cameras?

I just walked in the store and I did not do anything to her for her to treat me the way she did. She must have been angry already about something else and took her anger out on me. It seems that every time I walk in the pharmacy, I witness Maxine treating a customer with a very disrespectful attitude. I have come back to the store on several occasions since January 28th to fill prescriptions and also to shop.

I came in the store on February 28th and the pharmacy continuously called me to tell me that my prescription was ready to be picked up. I came in the store and once she noticed it was me, she and Jodyanne began to talk about me right in front of me and other customers. Then Jodyanne tells me that I don't have any prescriptions to pick up. I told her that I just spoke to her about an hour ago and she told me to come in and pick up my prescriptions and that it will be ready. Now, they both acted as if they had no idea of what I was talking about. After going back and forth for a few minutes, she finally filled my prescription.

I came in the store today, March 9th, to pick up a prescription. I just left from my doctor's office and walked in the store, waited in line, and as soon as I get to the counter, Maxine calls Jodyanne and tells her that she doesn't want to deal with me. She took the other customer while she takes me. Maxine walks away and Jodyanne comes over. I gave her my prescription and she looks at it, types something in the computer, and then tells me that she is not going to fill my prescription. Jodyanne says that it was in and it would take fifteen minutes to fill it, if she wanted to. I told her to call her manager. Sam, the manager, came and I told him what happened. He said that he can't make her fill my prescription and advised me to go to another pharmacy.

From that point, I told them all that I would report them and I hope that they get fired for the way they treat their customers. They should be more professional than that.

I have really bad high blood pressure. My heart is enlarged and I have other problems with my heart that are being tested now and they have caused me emotional, physical and mental stress that can cause further damage to my heart. My pressure is very elevated and I may have to be hospitalized if I cannot get it stabilized.

Also to buy a tube of toothpaste in this store, you have to call a clerk (of which there are very few at a busy time) to unlock a cabinet. I will take my prescriptions to another pharmacy. This store on York Road is popular since it is in walking distance of Loyola University. But as a faculty member at the University, I will urge fellow faculty and students not to use this pharmacy. I know that with 4100 stores, you probably don't care about customer complaints unless they will involve lawsuits. I just want to mention this anyway.

My doctor faxed in the prescription, which they then lost and so I had to call him to do it the second time. And then they only give me half. When I called about it, I was told Jeremy (who filled it) wouldn't be in until later in the week and I should try calling then. I would think there would be more concern, since they made a bill deal about seeing my ID before they would even fill it because it is a controlled substance.

When I saw all three, I called the pharmacy and discovered the above mentioned information. Then I called my mother's doctor to be told that the doctor had over written the prescription the nurse practicing doctor had written and had change the blood pressure medicine from ** to **. My mother was only to take the **.

Then my mother called CVS and at first was told she would not be getting a refund. Then she asked to speak to someone in charge and was told she would get a refund, but it had to be today. On her way to work, my mother stopped by at CVS, and then was told no refund without a receipt. She came back home and risking being late for work just to look for a receipt. She could not find out, so I told her to go on to work and I would go and take care of it.

At first I was told no refund. I stressed to them that she did not steal the medicine, they know she purchased it and I know for a fact the transaction is in their computer system, and that they need to pull it up Then a manager was called. She got the prescription codes and cost from the pharmacist and went into her office to look it up. She returned a few minutes later with the verification. The pharmacist then processed the refund and I was given the $80 plus some change back. I was an Eckerd's customer and CVS inherited me. More and more I have become displeased with CVS's customer service. There are other recent complaints I could also tell about here, but for time sake I will stop now.

I called in for a refill of ** last week on January 31, 2011 at 8:30AM and was immediately instructed by the automated clerk that I had no refills left and they would be calling the doctor for a new script. I called back early in the afternoon to see if it was ready for pickup and was told it was not. I went to CVS in person later that afternoon hoping for a better result. After waiting in line for 40 minutes, I was told the computers were down and that they could not process my new insurance at that time. I called again on Tuesday morning (2/1/11) to check on the status and was told it was still not ready due to a prior authorization being required by my new insurance company (UHC) and that the paperwork was faxed to my doctor's office. I then phoned my doctor and was informed that they had not received a fax. I called the pharmacy back and asked them to resend the fax and they assured me they would. As of noon, my doctor had still not received it and I again, asked CVS to resend and even gave them the fax number.

As of this time, I was out of my medicine completely and needed to get it as soon as possible. Due to an inclement weather forecast, I needed to get the medicine immediately. At 3:30 Tuesday afternoon, I went to CVS with the hopes that it would be ready by then. After waiting in line for 30 minutes, I was informed that it was still not ready, due to the doctor not replying to the requests. They printed me a copy of the form that was faxed to my doctor and it was being sent to the wrong doctor. Dr. Laeita was the doctor who called in the prescription and has been the prescribing doctor for over a year now. However, the form was sent to Dr. Satnick (an allergist whom I have not been treated by in over a year). I cannot comprehend how this could have occurred. Alas, it did and I was sent home with no medicine and already developing symptoms.

On Wednesday the 2nd, I again started my morning by calling the pharmacy and the doctor's office. My doctor did finally get the authorization form but was unable to complete it due to the fact that he is not a participating provider with my insurance company. I had to make an appointment with a new doctor and get the process started all over again. The pharmacist was nice enough to give me two pills to hold me over until my appointment. I had an appointment set for Friday, but it was not upheld due to a booking error on the office's part. So now, I am over 24 hours without the ** and ended up in the emergency room Friday afternoon, due to hives covering my entire body. I was given a shot of steroids and a prescription for a seven-day pack of ** to attempt to treat the current outbreak.

On Sunday, the 6th, I went to fill this prescription and was again very rudely greeted and helped. They told me they were backed up again and it will be a few hours. I informed the woman that I will wait, I need this medicine now and asked her to take a look at my face, hands and body, which was covered with hives. She nastily insisted that it will be a few hours even though she confirmed that it does came prepackaged in a box ready to go. I insisted on waiting, purchased and took OTC ** while I was waiting there suffering and scratching incessantly. Lo and behold, the prescription was ready in 20 minutes.

Finally today, Monday the 7th, I went to my doctor appointment and they called CVS with the new prescription for ** and the authorization number from UHC at 12:00PM. At 1:30, I called your pharmacy to see if it was ready and it was not (still waiting authorization), I stated that the authorization number was called in with the script and gave it to them again. At 3PM, I called again to see if it was ready and again, was told that it was not. They were very behind and I was advised that it should be ready in 2 hours or so. At 5PM, my boyfriend went to pick it up and it was still not ready. After waiting there for half an hour, he was told that it was not going through. The insurance company was still denying it and he will have to pay $146.00 if we wanted it. He agreed to pay for it because I so desperately need it and was told to wait for just one more minute. The pharmacist then came back, said it went through, charged him $1 and he was on his way to bring me my pills finally.

Luckily, he opened it before leaving and discovered that it wasn't even the right drug in the bag. After all of these, he was given a refill of the ** that I no longer take or need and informed the pharmacy of such every time I called or went there in the last week. He went back to the counter and I called and asked for the manager. After being on hold for 7 and minutes, a woman named Danielle picked up my call and I attempted to get this resolved once and for all. She placed me on hold for another 10 minutes, when she came back on the line, I calmly tried to explain the whole situation and voiced my concerns and complaints. She again placed me on hold for 3 minutes, returned to the phone (crying) and told me it went through. She was handing it to my boyfriend and it will cost $3.00. I thanked her for her help and understanding but still wished to lodge a formal complaint as to the way in which I was treated, spoken to and the utter disgrace of it taking a week, an abundance of phone calls and visits to receive my medicine.

She was unable to handle my complaint and the head Pharmacist, Danny **, was again too busy and backed up to help me. I find this whole situation disgraceful and very disturbing. I am a longtime customer of your store and pharmacy and spend a lot of money every time I am there. I have never experienced such poor customer service, especially those involving health and patient care.

While it may not always be obvious to the naked eye, CVS stands for "Consumer Value Stores". The company opened its first store in Lowell, Massachusetts in 1963 and now operates 4,100 stores in more than 30 states. It has absorbed several other chains, including People's Drug, Revco and Arbor Drugs and continues to acquire individual stores throughout its market area. CVS, based in Woonsocket, RI, now has about 110,000 employees. While all this is no doubt very impressive, it doesn't necessarily translate to the kind of caring and personal service one looks for in a neighborhood pharmacy. We received many serious complaints about CVS pharmacies filling prescriptions incorrectly, losing prescriptions, dispensing the wrong quantity of pills and generally mistreating their pharmacy patients; many of whom are in a fragile state to start with. Due to this experience, I reluctantly feel that I will have to utilize another pharmacy for my future needs.

I was still sitting in the parking lot so I immediately called the pharmacy and the woman I talked to Shanderia **, and told her that medication was missing from the bottle. She said pull into the drive-thru and she would make a new label and give me the missing medication. When I got to the window, the woman there, who has blonde or bleach blonde hair, and I am not sure if she is a pharmacist or a pharmacist assistant, said, "Well, that is a controlled substance so we counted it twice", to which I replied "Well, then I guess you counted it wrong twice. She said, “Well, I don't know what to tell you, I then asked for the pharmacy manager and was told he would not be there until the next day which was Feb 3, 2011.

I called at 8:00 the next morning to speak to him and was told he didn't get there until one o'clock. I called back at 1:00-2:00pm, somewhere in between, and was told by him basically the same thing, "Sorry, we don't make mistakes, it was counted twice", to which I again replied, “Well eight of these pills were missing. And I was told basically to "suck it up there is nothing you can do about it". Well there had better be something I can do about it, my son is in severe pain and has been going to the ER, PT, the chiropractor and his regular physician and these were the only pain medication pills that he has! Now I don't know what to do if it's to file a police report for theft or what, but I will tell you one thing. CVS Pharmacy will never fill another of my prescriptions and I want justice for this. My son needs his pain medication.

Today, I had a follow-up with the spine specialist, who, having recognized the extraordinary amount of pain involved (as herniated discs are one of the single most painful injuries to undergo), prescribed a new and different dose of medication than that which he had prescribed the week before (the specific concern regarding the amount of acetaminophen being taken).

Despite the intense pain involved, I drove over to drop off the prescription at the local CVS pharmacy drive-through myself, and was told that I could return in twenty minutes. Forty minutes later, I returned and entered the store on foot again, despite the pains (there had been a longer line at the drive-through). Given the line, I was prepared to be patient, and it was not a great surprise when it took ten minutes before I was told anything. This, however, was when the disaster began.

Finally arriving at the counter, I was told that the prescription could not be filled and I would have to come back tomorrow. This was clearly unacceptable, and I calmly expressed as much--specifically that this was a new prescription, not a refill. It had been issued by the doctor today clarifying the very specific issue now being considered (namely, the need for a different and more appropriate prescription). I went over to another counter with a different technician (who was quite pleasant and helpful) and we called the insurance company. During the phone call, it became clear to me that the wrong medication was being pursued. I pointed this out, and it was quickly resolved (the new prescription went through).

I don't know why, having submitted a brand new prescription quite explicitly, anyone would have decided it a good idea to return to a prior prescription and issue a refill. This, in itself, was troubling. What if I hadn't noticed? What if I had taken the wrong medication or the wrong dosage and it had turned out to be toxic or fatal? This is not a concern to be taken lightly--the negligence demonstrated by this individual could have very real consequences.

Once these details had been resolved, I thought everything was sorted out. I was told that the prescription would be ready in five minutes or less (I was glad, since I had already been waiting for forty-five minutes). I went outside and sat in the car for about eight or ten minutes, and then went inside, figuring that they would surely have the prescription ready at this point.

Instead, I was rudely told that I was being demanding and that I just needed to back off and wait. I'm not sure who is training these individuals in manners, but it certainly needs some work. Nevertheless, I patiently waited another ten minutes. Fifteen minutes later, I inquired, "I'm sorry, but given that this mistake is quite clearly the pharmacy's fault, shouldn't you be prioritizing my medication?" I thought that the question was very reasonable, but the technician felt the need to further belittle my inquiry, insisting it was my fault. I pointed out that this was factually incorrect, and that I had submitted a new prescription to get a new prescription filled, not so that the pharmacist could arbitrarily prescribe whatever she felt appropriate.

At this point, the real problem began. The technician (Roshni, at store #2175) made a face at me and used a tone of voice like a parent would use to a three year-old child. This did not seem particularly a professional behavior to me, so I asked for her name and where I could report her. Then, independently, the pharmacist (Avis **, at store #2175; the single real problem in this equation) inserted herself with great force and rudeness, escalating what, as far as I could tell, must have been her own personal issues (perhaps an interpersonal issue in the pharmacy) into a pharmacy issue.

Specifically, the pharmacist loudly proclaimed that I would need to go elsewhere to get my mediation (which I had now been waiting over an hour to have filled). This did not seem at all reasonable to me, so I inquired as to why she was doing this. To begin with, she ignored me entirely, refusing to say anything in response. When the technician attempted to respond and was not able to explain, she finally responded with a single sentence something similar to: "I have the authority here to do whatever I want."

This didn't seem like a very good point of beginning, so I figured maybe someone else in the store could help. I talked calmly with the assistant store manager and then with the store manager, each of whom attempted to be helpful but seemed unable to do anything. They were, at least, pleasant. Nevertheless, the pharmacist made her presence known and reasserted herself over and against them, making it clear that she didn't care at all what they thought and that they had no power or influence over her.

At no point during this entire scene did I raise my voice or use any word that would be considered inappropriate in any social situation. Yet the pharmacist was patronizing, and called me explicit names and then repeated those names when asked what she had said. She accused me of suspicious activity but then refused to tell me what activity was suspicious (or identify any activity at all that had been out of the norm other than suggesting I intended to report her co-worker, whom I can only assume was her intimate friend).

The pharmacist was simultaneously both smug and self-confident and also irritable and distant. She explicitly assured me that nothing would come out of my complaints, indicating that she had some sort of protection that allowed her to treat customers however she wanted without ever risking anything happening to her. Eventually, she clarified that there had not actually been anything suspicious at all but that I had acted like a **. Aside from finding this incredibly offensive, it belies the entire fact of the matter, which is that I had maintained a cordial and professional demeanor while she had degenerated to being unprofessional.

The pharmacist generally acted as if she didn't hear half of the things I had said, and required me to repeat them. Then, after having me repeat them several times, she responded still holding the phone only long enough to call me names and hand back my prescription, making an offensive comment under her breath and then telling me explicitly that she was ignoring me and ignored all further attempts to communicate.

Frankly, I would not be at all surprised if this pharmacist had actually been on some substance herself, as it seemed that she was in an altered state concerning her ability to relate to other people. I do understand, however, that sometimes such behavior occurs as a result of interaction with drugs without ever having actually consumed any such drugs. In either case, the pharmacist seemed to be very on-edge in a way that I could not quite locate; I suspect that this has something to do with her relation to drugs, although I certainly could not say in what sense.

I believe that this pharmacist needs to be brought to account (among other things) for her problematic relationship to drugs--how this relationship implicates her ability to relate to other people, and how it implicates her ability to be in control of other people's medication. Specifically, it appears that she has become psychically dependent upon drugs as the means by which she can achieve a power trip, or a position of power over the drug user.

This situation is specifically enumerated in Georgia statutes regarding crimes and offenses with controlled substances:

(8) "Dependent," "dependency," "physical dependency," "psychological dependency," or "psychic dependency" means and includes the state of dependence by an individual toward or upon a substance, arising from the use of that substance, being characterized by behavioral and other responses which include the loss of self-control with respect to that substance, or a strong compulsion to use that substance on a continuous basis in order to experience some psychic effect resulting from the use of that substance by that individual, or to avoid any discomfort occurring when the individual does not use that substance.

While it is clear that the clause is intended primarily to address the explicit user of the substance, it is also clear that the clause is intended to include any individual who may come in direct relation to the context of the drug. Specifically, behavioral and other responses such as loss of self-control with respect to the substance and some psychic effect such as joy, or self-satisfaction. The pharmacist made it clear that she was quite pleased with herself for forcing me to go elsewhere.

Further, the document clarifies that:

(22) "Potential for abuse" means and includes a substantial potential for a substance to be used by an individual to the extent of creating hazards to the health of the user or the safety of the public, or the substantial potential of a substance to cause an individual using that substance to become dependent upon that substance.

The effect of this misconduct is the denial of treatment, which creates a hazardous condition for the health of the user. At the very least, this condition is one of extreme and unmanageable pain, which is clearly not acceptable. Additionally, it is clear that the effect of this denial of treatment is to force painful dependence on a substance that is not available.

As I understand, the appropriate recourse in this situation is that the Georgia Pharmacy Board revoke the pharmacists' license for practice while she is put under review:

The board shall be authorized to deny registration, to deny renewal, or to revoke or suspend the registration of a pharmacy technician for any of the grounds set forth in Code Section 26-4-60 or Code Section 43-1-19.

I am sure, from the interactions, that the pharmacist will invent any sort of story in order to cover over this exchange. I can only hope that the store in question has retained their video footage so that the store and board can review the specifics of the exchange. At the very least, I expect her to appear before the board for review:

However, said denial of a technician application, denial of the renewal of a certificate, or suspension or revocation of a technician registration shall not be considered a contested case under Chapter 13 of Title 50, the "Georgia Administrative Procedure Act," but said applicant or registrant shall be entitled to an appearance before the board.

and

(f) The board may deny or refuse to renew a pharmacy license if it determines that the granting or renewing of such license would not be in the public interest.

It is self-evident, regardless of all other details, that this pharmacist's behavior is not in the public interest. It is quite precisely against the public interest, as she has invoked her authority as pharmacist in order to carry out personal vendettas against customers that she doesn't even know (but apparently has prejudged as suspicious).

I expect clear steps to be taken to remedy this situation. Specifically, I await:

-a detailed enumeration of what has been done internally to address this behavior and to ensure no further such behavior occurs.

This is clearly not an acceptable situation. I look forward to hearing how you intend to address and correct such horror.

We were informed by Rebecca that she couldn't tell us "off the top of her head!" I wasn't asking for her to inform me "off the top of her head," but rather check her records in the computer that provides pharmaceutical information. However, she had no interest in helping us. I guess that she would rather see a six-year old girl suffer. This is the worst customer service I have ever dealt with. We normally go to CVS further east but we were dining near the Centereach store and I never had an experience like this in Selden.

She told me that it was standard procedure to fill the prescription for the amount my insurance would pay for. I stated that my insurance company (BCBS) did not write the prescription and CVS did not have the right or the authority to give me anything other than what my doctor had prescribed. The pharmacist was extremely defensive and stated, "95% of our customers want us to give them only what the insurance would pay for.” And she also said, "We can't cater to everyone." I said, “I am not asking you to "cater" to me, only to give me exactly what my doctor prescribes.”

Many months went by before I realized this was happening. About 4 months ago, I made a doctor's appointment to ask my doctor to change my prescription from 20 pills to 30 pills to last me the entire month. He stated that they had always prescribed 30 EA with a renewal every 4 months. This is when I learned that CVS was not filling the prescription as prescribed, but as per what the insurance company would pay for. At that time, I brought it to the attention of the pharmacist. I was told that they always fill prescriptions according to what the insurance would pay for.

My son started taking the medicine on Wednesday night and Thursday night, the next day, Friday, he was not feeling good, but he went to school. In the afternoon, I received a call from school clinic that he is sick and needs to be pick up. (I wondered what could happen, but I was not still sure that CVS Pharmacy could do such a mistake, and be so careless). I picked up my son, and as soon as we got home, he ran in the bathroom, and start vomiting for at least 20 to 30 minutes. He was sitting on the floor and had no energy to stand up. He had pain in his stomach also. I got so scared, I went inside cleaned him and took him to Inova Urgent Care Center, which was close to my house. Once they checked him and checked the medicine, they found out that CVS Pharmacy gave me the wrong medicine. Instead of **, they gave me ** 50-25 MG cap. The doctor said this medicine is for blood pressure, not for heartburn or nausea.

The Urgent Care doctor called the pharmacy and explained. They were very sorry, and asked me to go back to get the refund for the wrong medicine, and fill the correct medicine. I could not find the supervisor or manager to speak with, but someone in-charged of that shift. They got my name and telephone number and said they reported this mistake to the leads and they will call me. This all happened on Friday 01/07/11, and today is 01/12/2011, no one called me yet. But my son feels much better. I am so thankful that we went to Urgent Care quickly to stop CVS’s mistake, and to save my son, although, my son could not go school not only one day, but three days, Saturday, Sunday and Monday. He had to rest and go through unnecessary pain.

I think human is not perfect, they make mistakes, but for places like pharmacy where they are dealing with human life, it is not acceptable. This is a huge mistake, and they must take it seriously and correct it. My son went through all unnecessary things. On top of this, with the economy we have right now, it is an unnecessary cost for me. I am a single mother raising two children. I hope whoever is in-charged will bring a quick correction, to hire qualified people who care about others. Thank you.

I have spoken with the staff at this pharmacy repeatedly and whenever I go to get a prescription filled, I remind them that the insurance coverage is Humana. They always have to redo the prescription, as they never charge it to Humana. Yet again, today, they charged me the full price (minus the 10% discount). My husband went to pick up the medication for me and told them to be sure to use the Humana insurance. They advised him that they had done so.

Either this CVS is trying deliberately to defraud me, or their staff is woefully lacking in the capacity to use their computer system. In either case, this is completely unacceptable and it needs to be addressed.

As I approached the front counter, I grabbed a couple of clearance items such as candy bags and a box of perfume. I asked the cashier to do separate transactions, one for another CVS card (a non-employee card) and one with my non-working discount card. The first card with a 301 area code gave me $2.50, which I used on the next transaction. It equaled to $4.73 before taxes. I handed the cashier the $2.50 coupon. After redeeming the coupon, the new total was $2.37 which I paid with cash. On the third transaction, I scanned my non-working discount card and proceeded with the rest of the items I have. I handed the cashier my $16.00 extra bucks. When it didn't work, he called the manager on duty for assistance. That's when all the havoc started (remember, I used to work for the company).

She told me that I couldn't redeem the coupon because I didn't work for the company anymore, which I thought was irrelevant. I then told her that I just got this coupon from the ECC. She then insisted that there is nothing she can do because I don't work for the company anymore and my coupon is invalid. As a customer, I got disappointed and decided to leave without purchasing the rest of my items. As I walked out of the store, I decided to return the items that I previously purchased. I gave the cashier my items and told him that I don't want the items anymore. I overheard her saying "the ** does she wants now?". As he continued with the transaction, I can already tell that it was going to be an issue because the screen was asking him to do two different tenders: One for the cash and the other for the coupon.

He continued doing it three times more when she finally said "here, let me do it for you". Apparently, she didn't know how to do it either. The basic solution was that she would give me $2.37 back in cash and $2.50 in store credit or in a form of money card. As I tried to explain it to her, she completely ignored me and said that she will have to issue all of the refund in money card and the system wouldn't let her do it. I told her that it wasn't right for her to give it to me all in money card because I paid for it cash. After a couple of exchange of words, I told her to give me my original receipt, which she refused to give me. I went ahead and called a police officer to further assist me with the situation since I wasn't getting anywhere with her. I wasn't getting my money back or the items. She then told me to leave the store and I refused to leave the store without my money or my items, and I told her that I will wait for the police officer.

She then told me, "I guess you'll be standing here the whole night because I think you are bluffing". As she walked away from the register, she continued with her rants saying "that's probably why you got fired" (this was in front of her co-workers and customers and have nothing to do with anything). I wanted to go outside to wait for the police officer so I grabbed my stuff. As I approached the front door, she stopped me and told me that I couldn't go outside because I didn't pay for the items. I told her she didn't give my money back therefore, this is mine. She then said "now you're stealing". As I confronted her, the officer came. She told the officer her part of the story and I told him my side. I then told her that "go ahead with the transaction and I will deal with it in a different level" which I initially proposed.

My problem is why with the hassle of me getting my coupon redeemed, the poor customer service that I received because I used to work for the company, the lack of training and professionalism towards customers? This would have been avoided with proper training, coaching and having the right person for the job. It's not about if I am getting 1 cent or a million dollar, it's about what was right. I wanted to keep my old CVS card in belief that I wouldn't lose my reward points. I got a new card with a different number so I could continue with shopping in CVS Pharmacy. I couldn't tell her the telephone number for my employee discount card because I don't remember. What happened to CVS Pharmacy? Did she stopped the "good customer service" because of my race or she realized that I used to work for CVS and I don't deserve it? Or was it because I wasn't dressed nicely? Does it matter if I was asking for $2 back or $100 dollars? I know it's much better than this.

This is the worst experience that I ever have had with a pharmacy, and I just found out that not long ago the head pharmacist at that particular CVS was removed from the store in handcuffs. I assume some kind of prescription fraud. If I had been aware that this was the kind of business that they did, I would have certainly gone elsewhere.

When I went to pick up the prescription, they told me that they tried again and they were denied again. CVS did not resubmit because there was only one submission made that day not twice like the tried to tell me. They were just to lazy to put it through again. And when I explained that my wife need the medication because the withdrawal from it was severe and asked the manager to act on it quickly. He replied that he could not help me in the way I required. I had to move the prescription to another local pharmacy to have it filled quickly. Also the manager was a pharmacist and he did not know anything about a common drug ** so they cannot be the top of the class there.

I needed to fill my prescription by Saturday knowing the trip would be extremely difficult for me with my medical condition. On 12/9/2010, I picked up my medication at CVS. I cannot drive more than ten to twenty minutes without pain so on the road from my house (my sister drove from Queens on Friday to take us both to the airport) I took 30mg of **, 20 minutes later no help. This went on over and over again, from PA to NY to the airport on the plane than From the second airport to my sisters house in Florida, I kept taking 3 or 4 tablets, than waiting 1/2 hour the entire time (18 hours) I was in extreme pain, I kept taking the pills to no avail. I did take 30mg of the drug that my sister had in Florida 20 minutes later I was pain free.

I left my house with 90 pills, when I got to my sisters house there where 59 left in the container. I took 31 tablets-310mgs of this drug, I returned home (thank God my mom is doing better) and called the pharmacy and spoke with Mr. ** at CVS and explained what happened. I thought he would ask me to bring the medication back to him to check on the problem, and replace the remaining pills with actual **, I was very wrong. I was accused of having a serious problem suggesting that I had built up a tolerance to the drug, he also threatened to call the cops because I had taken my sisters controlled substance.

He then told me, he was going to call my primary doctor to report me for abusing the drug. I'm at a loss as to what to do from here. I have no idea what I have in this container, I can say with certainty, it is not **. If it was, I would be extremely dead. I am hoping you can help me with this problem, or suggest someone who can.

Yes I do have to take a lot of medications. I have had to for 8 yrs now since my first injury in 2002 which disabled me. Since I moved to Apollo, FL Beach from Brandon, FL 1 1/2 yrs ago I have tried to move over all of my Rx needs to this store. The pharmacy is constantly very disorganized, a few people are very nice, out of their way nice, the others not so much. They treat you horribly.

Recently I had a new Rx from my pain management doctor that I handed to them. They told me it was not covered by medicare without looking it up or calling the phone numbers readily available to them. They just did not want to make the effort. This was on a Saturday. I called my pain management doctor, who only puts you on a phone log and you never get a call back. The pharmacy would not help (keep in mind I have called my Rx prescriber with medicare again today & this medication does not need a prior authorization). I did not mention that I also got no help with some new glaucoma eye drops that without which I can and will go blind.

Finally the doctor's office called me back and asked my Rx number. I only know and carry my medicare card which should be sufficient. So the doctor's office did not call the pharmacy; they asked that I call them and have pharmacy call the doctor's office. It seems no one cares to do their job and these are professionals.

So I told the pharmacist you are most welcome to give them my medicare Rx provider info. (important fact: a pharmacy is not regulated by any HEPPA laws. They can tell any doctor any meds you are or have taken) Which is what this pharmacist did, she told the office mgr of docs office everything but my underwear size, not requested. Her only job was to get a prior authorization for this med by this doctor. She took it upon herself to tell the doc's office that I had been given a different narcotic by my primary doctor. I had recently had 800 lbs fall on my knee all the way down to my foot, so she treated me for that. The pharmacist could not know this info. Well,this ended up in my doctor's office manager calling me and telling me, that any and all Rx's were now suspended. He would do the 2 thousanddollar a month steroid injections but for me to get my meds from my primary doctor.

This has effected my integrity. I now have a "Suspension" on my medical records, that I will take the x-ray prescription to him on my next appointment which is tomorrow and try to get this off my medical records. I am a responsible 52 year old that has responsibly taken medication for 8 years. I am allowed to go to my primary doctor and be treated for an emergency. Also I was hospitalized for another accident, a fall, the doctor had not idea about that medication I was given. I presume the singing pharmacist was not privy to my hospital records.

Thank goodness I had some different medications already filled as you cannot just stop any medication I am on. This could have resulted in seizures as it has been over ten days since the singing pharmacist got me suspended. I am amazed at the length that people will go to, to cause problems in your life when they are neither responsible to do so or have all of the information to make a decision like this.

I have contacted CVS headquarters in regards to this matter. They felt it necessary to pass this problem to management. At least they seem to be taking it seriously. There is no way to make up for the way I did feel by being suspended or treated like a common drug addict. I have only taken meds that limits are controlled by medicare and have never paid for any extra to CVS , or any other pharmacy, nor do I do illegal drugs. I am not sure if I will be able to get this off my permanent medical records but this will cause me many problems from now on if I am not able to.

It is also unfortunate that my doctor had not spoken with me, prior to the "suspension". It could have been handled differently, like we are not going to authorize this Rx and will talk to you in ten days at your regular appointment time. But I should have never had to endure all of this mess that was only created by a very overzealous pharmacist whose name was not given to me.

I'm not sure if any longterm damage will come of this. The entire weekend including today, Monday December 13th, has been a blur with difficulty remembering things that I have done. I stopped taking the medication Sunday at 9:00PM when I realized it was not an antibiotic.