CVS Pharmacy Reviews

I have to take a medication Metnix for neuropathy in my feet. I have been on this medication for at least 2 years. Every month when I need it refilled. The CVS Pharmacy has to order this medication and it takes usually 4 or more days to come in. You would think that if someone gets a certain medication monthly the Pharmacy would be more proactive in having this in stock. Very, very poor management of the Pharmacy at CVS.

Hill Rd. Pickerington, Ohio - I had dropped off my 2 prescriptions for pain medicine at the drive through on Friday September 18th 2015. I was told by the pharmacy tech that the ** would not be available until the following Tuesday. When I called on Tuesday the ** was still not available. When I inquired about the ** they said they didn't have the prescription for that and could not find it. Someone at the Pharmacy must have stolen it. They said they looked everywhere but could not find it.

After reviewing the NIH funded SPRINT study preliminary findings suggesting lower systolic targets, I had greater concerns over the accuracy of my CVS Pharmacy BP monitor, which had had higher systolic readings than those in either of my physicians had indicated. The nurse of my outstanding concierge physician was asked to administer my blood pressure readings using both her office wall mounted mercury based Baumanometer device and then my CVS Pharmacy brand BP3MV1-3W BP monitor, for which we had paid some $70 plus state sales tax. It was one of a few recommended in a Consumers Report article. We use Consumers Reports research on virtually all consumer durable purchases that we make and have found it to be a trustworthy source of reliable and valid guidance.

I am again spending time I don't have trying to get a prescription refilled. Since May, every refill requires an order from my web account and at least 3 phone calls with customer service. You simply cannot process a refill. Yesterday I placed an order for a refill. Anticipating a problem I called customer service before hitting "submit". I was assured everything was OK and I approved the amount to be charged to my credit card. After the order was submitted I called customer service again to re-verify that the order would be shipped because in the past, my prescriptions would simply not arrive, I would not be notified, and I would be told you were "waiting" for me to call again. Anyway, I was assured my prescription was ready to ship and I had to do nothing else.

I took husband's prescriptions to the nearest CVS which is 12 miles away. They said they would not fill pain meds because they only ordered so much as to supply others who had filled pain meds there regularly. They told me I needed to go to another town 40mins. away because I had meds filled there before. Drove all that way and was told it was too late. It was 55 mins. before pharmacy closed. I am totally done with them and will change pharmacies immediately.

I have gestational diabetes. My dr wanted me to go to the pharmacy to pick up my prescription for the meter and test strips, obviously. I went to both CVS in my area (where they were supposed to be) and kept getting the runaround. The Belleville west store said "oh no, it's filled at the Swansea store (both in Illinois)." They went back and forth for several days doing this. The Belleville store finally filled my script for the test strips (I got the meter from the Swansea store). But not without a hassle at 6:15 am from the pharmacist. Who assured me my prescription wasn't there. He's the same one that two nights prior said that I don't have any prescriptions there. And today it's magically reappeared. I had to argue with him in order for him to do his job. Unnecessary bs.

Pharmacy #2408. Walked in tonight to get husband's medications filled. He just got out of the Hospital. I normally use Rite Aid by my home but they were out of one of the pain killers, so, CVS we went. I have used both CVS and Rite Aid for over 22 years. Handed the young lady the prescripts and waited to be called, was called up to counter and she informed me that the Prescription card I handed to her was a Medical card. I replied "No, it is also for prescriptions. Boeing Vertal combined both into one and I have used it here many time, also in your system." She told me, "NO way, I was wrong...?" I said No, and began to once again explain when she cut me off and said, "YOU are going to find out you are wrong..." She handed it over to another Pharm lady and she started to point out and read aloud to me the back of the card. Hello, I can read and I also know exactly what card I handed to her.

CVS is constantly doing things wrong every month. It's the same thing to deal with when it comes to my meds. I complain and nothing ever changes - there is at least 10 others complaining in the waiting room along with the cars outside that you can hear yelling. Today Janice talked over me, hung up on me, very disrespectful to me.

CVS Caremark are trying to force me to get my prescriptions filled by CVS. I am not going to do this. Instead Government insurance will have open season in Nov. I will change insurance companies rather than do this.

I've been going to my local CVS for 23 yrs. I have always been nice to all the people up there, problem is I also take pain meds. I've always came with my valid scripts.. never beg for meds before, I was due them nothing. I've been on them since a injury that has required multi surgeries with more to come. I follow my pain Dr advice etc then why is it such a struggle at this CVS?? I never had problems till the past 2 yrs. I left CVS for a few months and went back after Giant where I went to stopped carrying the brand of patches I like. So here we go again. Took my scripts up yesterday, was told one of the meds wouldnt be in till later that day and the other around 3 the day after... fine because 2 out of 3 scripts couldnt be filled till the next day.

I have been a customer for many years at the pharmacy on 260 N Main Street. The last year it has gotten very busy in there and no help. Today I stopped to pick up prescription called in early this afternoon by doctor's office. Mine wasn't ready like many times before. Six of us had to wait for our prescriptions. After 15 min 2 people left as the line grew into 20 people. Your staff working very hard and as fast as possible, I see how people receive wrong prescriptions. They need help as soon as possible, it's not fair to them ikr your customers. Thank you.

I dropped off a prescription for pain medicine today that I need to begin therapy for extensive shoulder surgery. And, the pharmacist told me she didn't feel comfortable filling it because I had had the same prescription filled 20 days ago. She went on to ask me if I had surgery and told me my doctor was not prescribing correctly. Since when do pharmacists decide what medications patients need after surgery? She embarrassed me and quite frankly, scared me that I would not be able to continue with the therapy. I need to use my arm correctly without the medication for pain control. I told her to call my doctor but she refused and told me she had the right to refuse me the script. I cannot go to another pharmacy because our insurance is only with CVS Caremark. I wish the doctors would band together and do something about this. Why do I have to explain my medical condition to the pharmacist? She is going to fill it but this is the last time, I hope I get better quick.

This is the worst CVS Pharmacy. I have always had good professional service from CVS Pharmacy. CVS is my main pharmacy has been for years. Me and my wife just moved to Stuart Florida and the CVS right down the road from where we live has the most rude and incompetent pharmacy I have ever been in. The pharmacy staff is older and are rude from the moment you say hi. They treat you like they do not want to be bothered with customers. They raise their voices at you just from a question.

I went to pick up my rx today and after they told me it would be an hour I did some errands and came back in 2 and was told it still wasn't ready it need to be verified by the pharmacist. I waited another 15 min and went back in and was told the same thing but another person behind the counter said "it's done, it's in the basket" - someone didn't scan it. So I got it and drove an hour home and something told me I should count them and I was shorted 7 pills that should have been full in a sealed bottle. They told me there is nothing they can do I should have counted in front of them to prove it. My doctor also called in an increase for one of my other meds and they wouldn't fill it saying I would have to wait until the old one ran out. I recommend that everyone when you get a script filled at a CVS, to count the pills right there in front of them to make sure they are not shorting you.

I have been using CVS for 10 years. I was on Suboxone and muscle relaxers. No controlled substance. Also one day I went there they told me they did not want me coming in anymore. They were not filling my scripts anymore. I could not believe it! It was bad enough that they all laugh when they see it's you. Yes, one old lady Karen was the queen ** in that store. She laughed with everyone when she saw me. The mean side came out. Do not go there. It will happen to you. I now go to RiteAid in Bethpage. They are great - they go beyond their jobs. Thank you RiteAid.

First the CVS on my side of town is very slow. "Be ready in an hour," they say? Don't count on it. Give them another 30 minutes? Don't even count on THAT! Around a year, maybe more, ago... I almost choked on a pain pill. Simply got stuck in throat on way down. A few days later when I was about to take one, I noticed it was half of a pill, and look as if someone had used coarse sandpaper to grind it down halfway. When I mentioned this to a friend, they said they heard of people grinding down pain pills and snorting them. I am betting that is why I almost choked (due to the roughness) and found two more like that in the one prescription.

CVS is horrible. They tell me something isn't covered. Another pharmacy says it is. They raided their prices to extremes. I get the scripts cheaper at another pharmacy. I keep telling CVS not to fill my scripts. My doctor sends the scripts to the pharmacy I want to use but CVS hijacks my prescriptions before the other pharmacy gets a chance to fill them. I have to keep calling both pharmacies and telling CVS to back out of the script and to not refill or intercept my scripts. I do NOT want to do business with them. They are trying to take over all prescription refills in the area. Also the people behind the counter are rude. They talk about customers that have left the area of the counter or who were on the phone. Saying things about customers in front of other customers!!! That is very unprofessional. You never talk about the customers in front of the other customers. This is the worst place to do business.

I don't understand why hours are cut down but yet there are part-time representatives, whose hours are full-time. It isn't fair to myself, because I am now down to on-call hours and it isn't fair to supervisors who now receive part-time hours.

When I bought a medicine from Carson city (Nevada) I asked the cashier there "If I want to return the medicine can I do it anywhere or only here?" She said, "You can do it anywhere in USA as long as you have the receipt." Because I suspected the price which was very high. When I Googled the medicine I found that the price I paid was 8 times the price Googled. I went to CVS store at third and La Brea to return the medicine. There I met the pharmacist and the manager that worked together to block my attempt to return the medicine although I told them that I bought the same medicine from Rite Aid for a price less than 7 times their price. Although she saw my receipt she asked for the same medicine I bought from them 20 dollars more from Nevada.

On August 31 my Dr called in prescription @ 400! I go to drive thru at 6:05 pm... told to go park for 15-20 & come back!!! I did and when I did a male customer in front turned off his car and they waited on him 9 minutes then I got back to the window and she was rude, matter of fact and said the man didn't want to wait!!! WTH, neither did I but I did. I will never use CVS again.

I went to the CVS Pharmacy on Garland and Peavy because I was having so many problems with the one in Casa View. I had one prescription to be filled and it was on Saturday July 28th. The tech told me it would be at least an hour because there were only two of them behind the counter. I left and went to run a few errands and returned after forty minutes. It was hot in the car so I went inside to wait. Lo and behold the pharmacy shutters were down and they were closed. I could hear voice behind the shutters so I knocked on the pharmacy door.

I just got an iPhone app notification for someone else stating "Naserav ** replied no to the current notification" Um, ok. In light of the recent security breaches, I'm deleting this app. I recently had a very serious err committed by pharmacy staff that resulted in my epileptic husband having a very serious grand mal seizure upon which he hit his head due to improper meds refill. When I contacted CVS, they informed me that "Hey, we make errors it's your job to make sure we have you the proper meds". Bad company with insecure websites and apps.

CVS is the worst pharmacy I've been to. I had a prescription written for me for codeine cough syrup because I have sickle cell and I have extremely painful chest because it's a narcotic. Call my doctor and told them that I was getting too much too early. I was just following doctors orders. Now I cannot get my prescription filled. I am in extreme pain and I do not understand how a pharmacist can make a decision on a person. She does not even know the history of the patient when the doctor has authorized the prescription. Their job is just to feel it not to judge and not to be treating me with disrespect. So I need answers on what I'm supposed to do because I'm still in pain and I cannot get relief because of cvs. Now I'm fine with extending the time for the refill, that's not a problem, but they cannot just cut me off of the medication completely. This is something that I take because I have a serious ailment and blood disease.

I went to pick up 2 scripts that the Dr called in... the last at 6 pm Monday 24th, 2015. Said "I'm sorry your insurance won't pay for these scripts." She ask to see my insurance and PaceNet cards again and said "I'm sorry." This was after waiting for 1 hour. I ask how much - she said $75 for the one script. Said "Forget it." Had Dr call my other pharmacy and bingo. Got a text to pick up 2 scripts that insurance and PaceNet approved. This is not the first time this CVS in Mt Joy, PA has denied my insurance. Won't be coming back for medical scripts. Worst pharmacy ever had the unfortunate matter to need. I left - have no receipts.

CVS pharmacy on Martin Luther King - I had to go back to the wic office for nothing because was trying to pick-up my son's formula and she had a nasty attitude. She was disrespectful as hell. She was talking to everyone with a nasty attitude. She just need to be fired. She is big and fat and just don't care at all. Pharmacist and workers are rude and just don't care. Very unprofessional. I will be contacting the corporate office concerning this matter. Rude and rude.

On 8/22/2015, I went to the CVS at 5384 GA Hwy 20 in Covington GA. I always go to this CVS for years, because it's near my house. I always get a refill on one particular medicine. I got it filled in the past. The ladies in the pharmacy always asked for insurance information and I give it to them, no problem. I go this day to pick up my prescription and the men are there, OBI and the Pharmacist. Both of them tell me my medicine is not covered and the cost is over 100.00. I know it's covered. Might not be the name brand, but try generic. They still say it's not covered. I asked them if they had my correct insurance information. "I can give it to you again." They said "We do, but it's not covered according to the Pharmacist and OBI."

Today I made a call to the CVS pharmacy in Sacramento on Mack Road and the man that I was talking to gave me the most rudest attitude. He was even trying to argue with me over the phone about getting my prescription filled or renewed. All he kept saying was, "You don't have a prescription" repeating himself like 10 times with an attitude like 'so what?' In my head, I was thinking, "Okay, I've heard you say that several times but you don't have to be so rude about it." I asked him what I'm supposed to do to get my prescription refilled and he kept saying the same darn thing. After that I became annoyed and I could feel that he sensed that so he changed his tone and gave me a resolution; only after I asked so many questions and argued for some time. I cannot believe how rude this CVS pharmacy man was!!! I will never go there again!

Ok again another state Washington PA. From central Florida also lived in Illinois too. My experience in each place has been horrible. The rudest, most inconsiderate, heartless people I've ever had to walk with in my life. I personally will never spend a dime or give them any of my business again. Due to how they treat their customers. International pharmacy so you have no problem filling your scripts out of town - liars. False advertising is all I can say. Glad to say Walgreens is always nearby and yes they helped me with a smile.

CVS has a "policy" where if your prescription cannot be filled in full (a refill) and you pay with cash you will be charged FULL PRICE whether it be 1 pill or 30!!! I just found this out when I looked at my previous receipts and noted I paid $12 for 5 pills and $12 for 30 pills. AND... it's gets better. They also have a policy where if they cannot fill the whole refill (because they don't have enough on hand), even if you get 1 pill it counts as a "refill filled"??? These "policies" should be posted in bold print so the consumer is aware. I will never step foot into a CVS again and as a nurse in this community (Naples, FL) I will share my experience with everyone I meet. I will also be reporting this to the BBB and any consumer agencies in this state I can find. I have already emailed the CVS Corporate off, not holding my breath.

CVS in mesa, at Ellsworth and Brown. They have a new pharmacist there. The Dr wrote my prescription for 30 pills, like he does every month. A pharmacist there named John decided that he would only give me 16 pills, yet they had them all, although he put it for a refill for 15. So I take the 16, called for a refill since I never got the 30, and he is refusing to refill. I said "if you check, Dr wrote for 30 pills like he does every month." John said yes, I said "you gave me 16 with a refill for 15, which 1 comes to 31 pills, and 2nd off you don't get to just dictated how many you give a patient, you are suppose to fill according to Dr instruction."

I'm not really angry but since rating the experience by stars means the next level up would be 2 stars I couldn't bring myself to give this establishment that good of a rating. I used to love CVS and used to spend a lot of money there. But I like to shop around and support the mom and pop stores in my community. CVS is not the most inexpensive store but it is convenient.

The MoneyGram says to send money and have it ready for pickup in minutes. Well no... it doesn't happen that way. After waiting and waiting, I called and sat waiting for customer service. Someone from China or India mumbled something about being swamped. Well I don't care. It shouldn't take over 5 hours to send $100.00. It ruined my whole afternoon trying to get money to someone to buy some antibiotics from the pharmacy since they refused an online credit card. Don't waste your time with them! They suck!

I have been on blood pressure meds for many years. I just learned yesterday the Danvers, Mass pharmacy has been over-medicating me for nearly 14 months. I have been fatigued to the point of it interfering with the quality of my life. It was admitted to my Dr., who notified me. I am upset, and waiting for a call from Corporate office.

CVS is THE worst pharmacy I have ever been to. The pharmacists are mean, rude and treat anyone who needs a controlled substance like drug addicts. If the doctor writes you a prescription, then they need to fill it. It's none of their business what my diagnosis is, especially in a room full of strangers. They don't take you to the side. A pharmacist refused to fill my legal Rx (** for a very good reason) because I asked her too many questions. I didn't want to pharmacy hop but my other medication there was $40 plus dollars where at Walmart it was only $4. I asked if I could fill it there. She got mad because I called her too many times and bugged her. She was rude, hurtful and judgmental and I had no recourse. I felt like dirt and was extremely embarrassed. She made me feel like a drug addict and I do NOT abuse my Rxs.

If I could give negative stars for CVS, I would. I chose CVS because I was out of my medicine and needed to get my new prescription filled. I went to other big name pharmacies but they were busy. CVS has been nothing but a major headache! The pharmacist got my address wrong even though I told her plainly what city I lived in. Unfortunately, the pharmacist is not a nice person. She always sounds bored and like she's doing me a huge favor. She has the personality of a rock.

My local CVS has lost my scripts numerous times. They often are out of critical meds like antibiotics. The Pharmacists do not seem to care about anything but collecting a paycheck. I called their "compliant line" and got a big story about how this was going to be handled. To this date it has not. I will be taking my trade elsewhere.

Gave pharmacist (not tech) my script, and was told it needed prior authorization. I made sure she had the correct fax number for my doctor. She thanked me and said she'd send the paperwork to his office. I waited a week, then called CVS to check on the progress. I was told it hadn't been authorized yet, but it sometimes takes two weeks. I called again after two weeks to be told that the paperwork had never been sent at all. I had been on the med for a month before through a free 1 month trial. Because of this issue I have run out of the med and I don't know how long it will take to get it.

The pharmacy repeatedly fails to tell you that there is a new prescription on file. Twelve times I was not notified of a medication a dr called in for me. If it happens to be over the counter or not approved by insurance they just ignore it. Today I found out that I was supposed to be taking something that comes both by prescription and over the counter for the past 2 weeks!! My dr called in heavy doses of a steroid for me and included a prescription for a calcium supplement which is very important to take with the medication. The pharmacy just ignored the calcium script and never told me I was supposed to be taking it!!

I went in the store and was looking around. l picked up the box and seen it had been opened so I got it out to make sure the seal had not been open, laid in my shopping cart, and walk off. And then I remembered the box and it was not there so I went back to get it. A woman that works there seen the box, had it held up in the air, and said, "Give me the pills," and she said in a very loud voice. I said, "Pills give me my box." People were looking and I have a good name in town and I do a lot of shopping their store and pharmacy. I don't have my receipt but I spend about 40 dollars. If it makes a difference, I think I used a 2 dollar ex bucks when I go to pay. There were 3 staff members standing, laughing, and talking about it.

Every time my doctor sends prescriptions to CVS, they are never filled until I go in and tell them to fill them. This last time, CVS lost my prescription and tried to blame me. I have never had so many problems getting my meds filled. The Bedford Indiana CVS is terrible.

I was just at a CVS and I witnessed a possible HIPAA violation. Evidently there was a problem with the person who was in front of me's prescription. As a result, the tech working called the manager of the store over and showed him the computer screen, with all the personal information still on the screen. Not sure if that is allowed or not, but it didn't seem right.

Doctor's office called in a prescription - was on hold for 10+ minutes so left a message when prompted. Two hours later pharmacy denied any prescription had ever been called in. Got medication elsewhere. ONE WEEK later got an automated call informing me prescription was ready for pick up.

My wife called the CVS Pharmacy in Enfield, Connecticut to refill a prescription for our daughter. The pharmacy manager, Elizabeth **, informed my wife that the prescription requested did not match the previous prescriptions they had filled. Ms. ** told my wife over the phone that she could not access our daughter's profile and prescription history, so therefore she could not assure us that our daughter received the earlier medications prescribed by her pediatrician. Because we were unsatisfied by this response, we consulted our friend who is a pharmacist, and we went to the pharmacy.

I know this is long but please read it all. When you're done you won't believe this really happened but I swear it did! This happened at the CVS at 19901 Frederick rd, Germantown MD 20876. I have been told that in order to fill my controlled medication at CVS, that I had to be "one of our customers. Sorry but you're not our customer until you transfer ALL your current meds to this store." That's what I was told by the manager there. So yesterday I went thru the trouble to transfer all of my meds to the CVS in Germantown, MD. I went to pick up my e-script meds but had a controlled script that must be written and handed to them.

For the last 2 years my dog has needed ** to maintain his seizures. I have the vet write a prescription because it's cheaper to fill at a pharmacy vs the vet. In the last 24 hours I've been on the phone with CVS nearly 5 or more times, not including calls to the vet, to get his script refilled and all they want to do is fight me. I got a new prescription in May with a higher dose with one refill. In July my dog started having seizures again and the vet told me to up his dose and start giving his 1.5 pills twice a day instead of 1 pill twice a day which caused me to run out of pills early. CVS first told me that they couldn't refill it because it was too early so I told them to call the vet and they would confirm the refill and the changes and I confirmed this morning that the pharmacist spoke to the vet and got all the information but they still won't refill his meds and are insisting on sitting on their ** and twirling their thumbs instead of doing their job.

I am a older white resident of a mainly white community. I went to the pharmacy at 8:45PM to fill 2 prescriptions. The drug store closes at 9:00PM. It takes 10 minutes to fill 2 prescriptions. Normally I have no problem but I was greeted by a black pharm tech that told me "Go away." The boards were already up on the drop off windows and she said, "We be done with this today." I asked why and she had no good reason.

My husband arrived on Saturday 5 minutes before they closed (5:55). He was told they were about to close and he would need to come back on Monday. He showed them his bandaged hand -- he had cut his finger off with a hedge trimmer. She refused to serve him. They are a mess. Emory requires their employees to use CVS and it has been a horrible experience. The manager in Peachtree City agreed that they were such a mess that we were better off driving to the next town -- so that is where we have been going for the past 5 months -- and now this. We very much miss Rite Aid where we went for 8 years. My husband is sitting home in pain unnecessarily -- because of a lazy pharmacist. How long does it take to put ten pills in a bottle. Their cameras will show that he was there five minutes before close. Horrible.

Worst company I have ever encountered in my many years. They apparently were created in hell to torture innocent souls. Innumerable phone calls and letters about non-existent problems, no response or irrelevant letters or phone calls about real problems with delivery of essential meds. Impossible to cut back on dose levels of certain prescriptions as advised by my MD without getting lectured about the importance of taking my meds. Who pays for all that wasted postage? Advice: Their computer system is totally screwed up. Order your refills by phone if you can - as I was advised recently by one of their few capable customer service reps. Previous customer service reps spoke as if the problem was now fixed but it never was. Incredible.

Contacted the pharmacy (newly built in 2015) for cost comparison to Brookshires. Found their business tactics deplorable as well as their pricing! Bad mouthing a competitor will carry over to the customer, and will never frequent them!

Today I went to my regular CVS in Rolling Ghettos, IL, to have my schedule 2 pain medication filled. Once again, another horrible humiliating visit. I take ** for damage in my lumbar area of my back from installing flooring all my life. I have tears in disc L3/L4 and L5/C1. One of the pharm techs said they could fill it tomorrow because my insurance wouldn't cover it till tomorrow. I said I would pay out of pocket because I was out of this medication and missing more than one dose puts me in the ER. The pharm tech goes back to the pharmacist (who wasn't a year over 25) and tells him I will pay cash for it this time. She came back 2 mins later saying they couldn't fill it today because I was early. I explained to her my situation, and told her my Dr. wants it filled today and insisted she call him. She returned with a calendar started telling me I should have medicine left still.

I take a nose spray as needed. Sometimes I do not need it for months. I have been bombarded with robo calls and cannot stop them. I signed up at different sites even one they own to stop them. They use these robo call to remind customers mostly elderly people to refill prescriptions. Do they ever think that some elderly people have trouble walking and getting up to answer the calls. Some elderly also feel intimidated by the calls to refill the superscription they might not need. When my wife passed away I got up to answer thinking it could be the doctor. If there was another pharmacy in the area I would go to it. It's no wonder that Consumer Report ranks CVS next to the bottom in customer satisfaction.

Was waiting on the delivery driver for my medication. CVS told me to wait at my house cause I had to sign for the package, and I waited all day till 1 and he never showed up. And I missed a full day of work and I go to the office and he has delivered it there. I had no idea because like I said I had to sign. This makes no sense to me. This person is obviously a idiot, makes me very mad. I have a receipt #**.

Had my first in person visit to the newly required for all PENN employees - CVS. When I got home and saw a problem with RX, had asked not to mix yet since going on summer vacation. I called and asked to speak to pharmacist - lovely gentleman who said "just bring back, so sorry" but would not give last name. I find this very strange for a professional. At my other pharmacy, I know everyone's name and the pharmacist has even given me a vaccine! I hope over time when trust is built, he will share his entire name.

I have been waiting at least 30 min having just been diagnosed with strep throat. My complaint is that the pharmacy staff seems to be the most skilled in avoiding eye contact and ignoring the people waiting. How about, "I'm sorry you have to wait, we will get you out of here asap." Instead, I sit here wondering if they forgot me. When one of the girls came from behind the counter she made a point to be looking at her phone. No acknowledgement! Rude!

CVS Pharmacy - North St. Hyannis, MA. They never have it ready and sometimes give the wrong dose and when caught they just say they didn't have the correct strength. So instead of 15 mg they give 5 mg and hope you don't catch the mistake. When you call to speak with them, you get put on hold and then after 6-10 min. They just hang up on you. That has happened numerous times to my husband and myself. The only way we get our meds even close to the time is when my husband sits in the drive-thru and refuses to leave. He is polite and says he will just wait. But it's ridiculous as he usually goes to pick them up 2 hrs after the time he said he would be there and they still aren't ready.

This is the worst CVS in your company, although after reading other reviews there are many more. The people who work in the pharmacy - some are actually physically dirty and most all are careless and rude. Anytime I try to get a prescription there will be long lines with no one waiting on people but you see 5 or 6 people milling around behind the counter. My husband is on a number of meds due to myasthenia gravis and other problems.

My ins. co changed providers and I now go to CVS at McKees Rocks Pa Store #258. Every time I go no one seems to know answers about anything. Today I called in my script. Went to pick it up, told not filled computers down. Ok. "Will you call when it's ready?" "Yes", they say. I just called now 7:59 PM asked if script was ready, it pained her to find out. She says "if it's ready you will be called". I said "check". Anyway they told me computers would be up around 10 AM so lo and behold script is there. She said again "someone will call". I said "well you didn't call me". That made her unhappy.

I was attending a family reunion in Cabo, San Lucas. I needed my prescription three days before the 31st day when it was ready to be refilled. I was told by CVS but it would be refilled on a Monday which would be the 27th day. When that Monday came they said I'd have to wait until Wednesday. I asked the pharmacist what I needed to do to get it filled, she proceeded to tell me that all I had to do was call my doctor and get an early authorization. Since I've never had an early authorization on any prescriptions since I've been an adult for the last 10+ years, they had no problem doing that for me. But whenever the nurse called the pharmacy she basically told her that she was breaking the law and called her everything but a white woman.

Called to see if my "automatic refill" was ready, Victoria, in charge supervisor had no clue. All my scripts 6+ are on automatic refill. She should instruct her clerks to ask if a customer wants automatic refill. My ** has been on automatic for 5 years.... Now, automatic refill disappeared and Victoria has no clue per our conversation of 7-13-15. If I was the supervisor, I'd have all the answers and would find out why the automatic refill failed... Poor supervision.

Store employees are prejudiced. I am white, in same neighborhood for 18 years now. My CVS at Portland Ave, Roch has almost all Hispanic employees. They treat their people with fairness and lots of patience. For the rest of us not so, they will complain about what happens in the parking lot. There only 2 handicapped parking spaces for this store. Everyone but the handicapped can have these parking spaces, especially employees' children. The employees pull you to the side and tell you that you offended their child in the parking lot.

CVS seems to do a great job with Customer Service on the retail side. The pharmacy department is another story. My insurance encourages using CVS/Caremark so I switched and it has been one bumbling incompetent mistake after another in two locations. Not to even mention they are rude from staff pharmacy down to techs. Fax machines that don't work. Admitted unreliability with the electronic script notification system, I have discussed my concerns with another CVS staff at a better run location. They internally know that the stores are a disaster. I'm going to try their mail order service. Hopefully in a few short years they will be replaced by Pyxis machines.

I arrived at a cvs store at around 7:35 am waiting for the store to open at 8 am. I stepped out of my vehicle and was talking to my father in his vehicle when I noticed a short hispanic man walking behind my truck with a trash bag. I observed him disposing of the bag in a rear dumpster. When he returned he stopped behind my vehicle and appeared to be writing something. I approached him asking him what he was doing he ignored me as he began walking to the main store entrance. As I walked closer I again ask him what he was doing and again he ignored me. The third time I ask he turned and began cursing and screaming for me to get off the property that I didn't have permission to be on the property. I explained I didn't realize I needed permission to be on the property as a customer. Again he continued to curse at me and threatened to call the police if I did not leave the property.

I recently dropped off a prescription to the local pharmacy here in the West Loop. David ** waited on me and completely humiliated and bullied me. I suffer from a chronic illness, and his refusal to fill my prescription last month resulted in a trip to the emergency room, and before anyone jumps to conclusions, no, these are not painkillers that I need. This is a genuine medication to manage my illness. My illness is getting worse, and my doctor added a medication to my treatment. David refused to fill it. He then yelled at me like I was a drug addict and humiliated me in front of other customers. He still refused to fill the Rx, even after I told him to call my doctor. He told me he didn't care what any doctor said, he wasn't filling my Rx. I will never set foot in a CVS again. I have never been treated so badly by a store.

On July 6, at approximately 6:30, I attempted to have a prescription filled at CVS in San Ramon located at the marketplace. The prescription was written from my dentist (dentist is in Folsom, Ca). I regularly fill my prescriptions at CVS in Folsom and have never had an issue. I had to frequent the San Ramon CVS due to work travel. Pharmacist ShaIini explained that she did not have my medicine in stock and said she would have to order it. I said,"ok. I can wait". The pharmacist then informed me she would not fill my prescription because I am from out of the area and that it would be easier for me to do at home. I explained I am temporarily working in the Bay Area and that would not work.

My employer recently switched to CVS Caremark prescription insurance and I went from being very happy to constantly underwhelmed with CVS Pharmacy. They are consistently understaffed which probably explains their wait time estimates being wrong always. If they tell you an hour you should plan on 1.5 to 2 hours. On top of that, they are always out of a very common medication I get every month. They claim they order it and can never get it. This seems unlikely since every other pharmacy in has it.

I have been filling my prescriptions at the CVS in Millbury, MA for a few years now, and the waiting in long lines every time has me deciding to go to Rite Aid. There is usually one cashier and you can see a number of other workers milling around behind the counter while you're waiting to fill pick up your prescription. I'm sick of being ignored. It's always like this. The other day I went to the drive thru and the same thing happened. I was the only one there yet I still had to wait a considerable amount of time before an employee came to the window. I am definitely changing to Rite Aid in Millbury, MA. I've seen how quickly folks are able to pick up their scripts there, and with a smile from the clerk!!

I usually have used our local Walgreens at the time. Now I no longer do so either, but my husband took my prescriptions for some reason to CVS. I believe I have it because that's who he has used in the past anyway. I was already on file with them anyway as well. I was having my bipolar medication which is a definite med that I could not skip along with my ADHD medication which of course we all know is a controlled substance here in Alabama. At the time it was the medication which you had to basically look for. The medication Pharmacy world running out because of this and my husband goof The pharmacist - I guess assumed my husband was drug seeking.

The pharmacist accused me of getting more medication than I got and now I am no longer allowed to have my prescriptions filled at any CVS. I am a very honest person and would never keep anything that was given to me by mistake if that is what happened. I checked the medication three times to be sure I didn't receive it. Still, I was turned away when I went in with a new prescription and told I could not use CVS pharmacy anymore????????

Every time My Disabled (Cerebral Palsy, Developmental Delay, and Seizure Disorder... To Name a Few) Son needs a refill of his Seizure medication, CVS Caremark expects the child to do without the medicine and wait days until they process/deliver his medicine. Not only is this medication prescribed for seizures (No Medicine=Seizures... Which can lead to a Whole Plethora of Problems), but it also has Horrible Withdrawal Symptoms. This is just Unacceptable!!

I had a prescription due to be picked up today and got a call from pharmacy that it will not be ready till Tuesday. She said that because it was electronically sent by my doctor that I couldn't take it anywhere else and that they couldn't even call around to the other CVS's and see if they had enough to fill it. What infuriates me about this is that they have had this in their possession for at least 2 weeks and this is not the first time I've had a problem but it will be the last. It is the store on 525 Spencerport Rd. Rochester NY 14606 Store#586. Thank you.

I have never felt so humiliated. I had just got off from work at 1230am and have been trying for over a week to fill my pain meds. I have gone to Walmart who has served me well for years but they've run out of it. This older man from the store in north Las Vegas on Craig and el camino Norte road came to the window. I handed him my rx and he goes to the computer. I wait for five minutes and he says to me in a scolding type of voice "Ummm we have this but you are not registered with this store." Then he proceeds to tell me that I've been getting my prescriptions from Walmart. He says I am going to have to come back on Monday and speak with the pharmacy manager and bring in all of my information and she will determine if I will be allowed to get my rx's from this store.

My husband and I have gotten all our prescriptions at our neighborhood CVS since right after Katrina when Walgreens could no longer accept Blue Cross Ins. Up until the last year or so, we have been pleased with our service but I can no longer put up with the RUDE, UNCARING, SMART ELICIT young female employees that work in the pharmacy. I went today and moved all of our prescriptions to NOLA Pharmacy and only wish I would have done this a year ago because I was welcomed and treated with kindness and respect. I could have saved myself a lot of aggravation and grief that was caused by the unkind and uncaring females that CVS employs!!!

I just spent 15 minutes on hold trying to get the pharmacy. The least amount of time I have ever spent trying to get the pharmacy is 10 min that is the min. I'm sorry but that is ridiculous!! I'm sorry but that if that is the best they can do I'll find another pharmacy!!!

Don't think complaining makes a difference, base on the fact that almost all your complaint are about your pharmacy. Dropped scripts off at 1:30 pick up time at 5. I went at 7, it had not been done. Did not get an apology or explanation. Was told to give them a minute. They would get for me after a hour of waiting. I ask for the manager.

Today June 24, 2015 I went to pick up a prescription at the local CVS in Tampa, Fl. The pharmacy tech rang up my items then told me the cost of one of the prescriptions which was $445.85. I immediately told him I could not afford it and to just ring up my other items which came to a total of $3.73. The associate neglected to delete the $445.85 and rang up a total of 449.58 and debited my bank account. When he saw what he did he issued me a refund. When I called my bank to see if refund had been applied they told me it had not. I then called the store and was told there was nothing they could do.

My son has been using a maintenance medication for 3 years. Our insurance requires the use of CVS mail order service for maintenance medications. So far, each time a new prescription has been issued my son has had to go a few days without the medication because CVS can't seem to smoothly renew a script. As I try to jump through hoops during yet another renewal process, I want to steer those unaware of the incompetency of this company in both local and mail order departments.

Horrible drugstore. Went to fill my prescription today. Under our health plan, generic prescriptions cost $4.00. The pharmacists rang it up, took a look at my insurance card, and said my medicine (which I need very badly!) cost $55.00! Now, according to the insurance company, my premium was already paid up for this month. The pharmacists said I was in a grace period, which I know for a fact I'm not! These people are jerks, and will not do anything to help you. They certainly didn't even try doing anything to help me. I will never go to this pharmacy again. The pharmacists on Moog Rd. are much more helpful, and actually care about their patients.

I went to the store to pick up my medication and also I wanted to exchange a product that was not used. I started to talk to the new manager (he said that his name was **) and he said that their policy is to accept exchanges or returns only for CVS brands (mine was not) and refused to do the exchange. I requested to see the written policy and he showed me a paper on the desk that was indeed the policy but was not referring to the CVS brands only for returns or exchanges. I read loud to him, but he still refused and screamed to get out of the store. I asked for his name and store number to make a complaint (he refused) and I wanted to take the paper with the policy to attach it later on to my complaint. He jumped at me and screamed that he will call the police if I will not leave and pushed me out of the store.

Store 9590 said sanitary stations close 2000 and it's 2130. They are coded only able to open by inputting the code... refused to allow to utilize.

Store number 3550 Panama City refuse to fill a prescription. I had the prescription signed by the doctor. I have been getting same prescription from CVS since 2013. I was out of town on vacation when refill was due. The pharmacy said even though I had the proper paperwork, 2 picture ID and she could tell I have been getting the same medication from CVS, she was not comfortable filling my prescription. CVS is not here to take care of customers. They really need to stop blaming the laws and admit they want to control the medication people take. I am sure the new laws went into effect for everyone and not just CVS. I will be changing pharmacy when I return from vacation.

I take ** for chronic pain arising from arthritis, nerve pain and spinal problems. I went to the 24hr CVS Pharmacy in Inglewood, CA because it was the only pharmacy that filled my previous prescription on 03/26/2015. I went to them today to have it filled. I was denied. They denied having the medication. I then drove to the 24hr CVS in Marina Del Rey and got the same answer. Frustrated, I went home in pain and anticipating a sleepless night. I encounter this problem on a constant basis. I first noticed the problem 2 years ago. CVS is not alone in this practice. I don't abuse this medication, but I'll say this: I am angry and tired of being blanketly discriminated against because of chronic conditions that cause chronic pain.

I recently ordered a few things online from CVS. I was given an estimated delivery time of my items and continued to track my items. On Friday it said that it had been delivered. I had been at the location all day and knew for a fact that it had not. I contacted CVS after waiting 24 hours and they said there was nothing they could do and to contact the mail service. I did contact the mail service and they said the shipper (CVS) has to make a claim on the package and that I could not. CVS said that I would just have to dispute the charge with my bank then. Can you say horrible customer service? They weren't willing to make the claim so that I could get my package! Ridiculous! I guess I have to wait and see if my package shows up! I won't be ordering from them again.

For the past year Caremark/CVS refuses to clarify their prior-authorization policy. I need certain medicines when I am sick and sometimes the prescriptions are not sent in until the close of business at the doctors office. I have no choice but to very pay out of pocket cost. According to CVS it is my choice to purchase the medication and they refuse to reimburse or allow to any compensations for the medicine that you paid out-of-pocket cost. Caremark/CVS your policy is not clear or fair.

Doctor's office called in a prescription on Monday afternoon and then faxed said prescription to the pharmacy on Cromwell Ave. Rocky Hill CT. Went to pick it up. They say they never received it. This happens all too often!!! Please send help to the store. Thank you.

CVS has now decided to call customers day, night, weekends to remind for refills. If I have only 2 pills left I know to call for a refill. I am not STUPID, as they seem to assume. They also refill prescriptions and call to tell you, they are ready for pick-up, even though the doctor might have you on new meds. Highly annoying and harassing.

Waited in line for 20 minutes on a Friday after work to drop off my prescription, a controlled substance. Picked it up two days later and it is the wrong drug, labelled for another patient. I don't believe that attention to detail on this order should be taken lightly. Calling the pharmacy first thing in the morning.

This is a follow up on the prescription that CVS sent which was not ordered. After two weeks of 9 phone calls a day from CVS, which I refused to answer because they had already hung up on me when I tried to resolve the situation. I was told they could not under the law take back the prescription even if I had not ordered it.

I have been trying for three months to stop the twice a day calls telling me I have a prescription that needs to be refilled. Each time I think it is resolved, it happens again. I have finally removed my phone number from their system, and I don't know if that will work because they may find it in past records. I am an adult and I can manage to refill my prescriptions. If I wanted reminders I would have asked for them. This is just a way for CVS to try to make more money.

I tried to return an item that was $29.99 and ** told me it was too late in the night to make a return. CVS states they want to be the Nordstroms of customer service. It's one thing to say you want to and a totally different thing when you're eaten alive by supervisor ** from the Lincoln CVS for trying to return an item. Please practice what you preach CVS. Watch out for this supervisor.

After 11 or so years of decent service, tonight I encountered a new pharmacist that refuse to fill my script, the same script that I have been filling at CVS for years. The pharmacist was new, so he likely didn't recognize me as frequent customer, but his manner was dismissive, bordering on arrogant. True, I had just started my vacation, and may have been dressed casually after mowing the lawn, but my script was valid and should have been filled. Fortunately, there was a Walgreens across the street with a courteous pharmacist, who filled my script in 15 minutes.

My family and I have used CVS pharmacy as our primary pharmacy for many years. Every single month that I go in to get a prescription filled I have a terrible experience. For one the pharmacists give you the feeling that they hate their life and every one else's, and my biggest issue is no matter what it takes over 3 hours to get one 30 pill prescription filled. I really think they fill it by playing basketball with my pills because I have looked up what exactly it takes for a pharmacist to fill a prescription and unless it is the busiest time and day of the year for drugs then there is no reason for the length of time it takes. I am so fed up I'm refusing to ever go back to this place again. Please for your own sake do not use cvs pharmacy.

I got my Rx renewed at the CVS Pharmacy on Rt. 38 in Mt. Laurel, NJ. After taking a few pills, I noticed the pills looked different. My pills are usually an oval white shape. This one was yellow. I looked at the label on my bottle, and it did NOT match the number on the pills. I hadn't been feeling well since I took those pills (nightmares, drugged feeling, etc). So I took the bottle back to the pharmacy. After doing some research myself, I found out the yellow pills were actually .5 mg, as opposed to the .25 I usually get.

I have dealt with CVS Pharmacies for more years than I can remember but for whatever reason, always encounter issues. I have a medication that is required to be taken everyday for the rest of my life and costs $32,111.00 per year from my insurance plus copays. This is just one medication and I'm in my 30's so they have many fun years to collect money from me if they would just simply do their job as expected and promised.

Cvs- Brighton Abe, Allston mass. - I loved going here till today. I won't go into a long story just the facts. I've been taking medication for years. I have health issues and it helps to take my medication so that I can live a pain-free life. It's bad enough that certain individuals give this type of medication a bad name. The last thing I need or want is another individual judging me without knowing who I am. So anyhow went to get my monthly refill today and was treated not only disrespectful but was blatantly lied to. My prescription is always a 30 day script. I got my last refill 29 days ago.

My first time in a new CVS in my area... it was a rainy day. I walked in carrying my umbrella. Purchased a few items. Leaving store with my folded (wet) umbrella, my handbag and my CVS bag with receipt and purchases. I was stopped by an employee who wanted to see my receipt for my umbrella.

This isn't the first time I call the prescription in and it goes through on the insurance end and on the phone it asks when to pick up. I put the time in and it says okay and not 3 minutes later the pharmacist calls me and says "I can't fill it until the date they said" and then I transferred it to another CVS on line and just as soon as I did that the pharmacist called me and said they couldn't fill it until another date later. So what is up with that? Is that how you like to treat people? What comes around goes around!

CVS has to be the worst company to deal with. The "employees" in customer service don't seem to know how to do anything. I called three times to get one of my medications on Auto-Refill but they messed it up every time and I had to miss days of medication. Now that I finally have another insurance company I tried to cancel everything. Go to their website and see if you can find any link to cancel. I couldn't even find a way to remove my medication from the site so I am sure they will continue to ship medication to me and bill it to my credit card. I tried to remove my credit card and it won't allow me. I sent an email to their customer service to Cancel everything - let's see how that goes....

Every month it's a new story for CVS policy for the past 12 months. 19th Ave and Thunderbird has the worst help. Call and ask if it's ready to pick up, put on hold three times, hung up on twice, then told yes to come pick it up, it's ready. I show up and was told I have to wait a day, come back next day and was told to come back next week. These people have no clue how to run the place and they are attempting to hand out medication. Every time I go there, people are constantly arguing with customers. Any other CVS never an issue. 19th and Thunderbird... close that place before they kill someone. 12 months straight, just refills, can't get it right once.

The new location at 221 Hope Street in Stamford, CT is the WORST CVS I have ever been to. The staff is rude, management is less than helpful, and services that are supposed to be provided are not. I have been to this location three times, 2 of which were major disasters. During the first situation, I was purchasing an ice cream from the frozen foods section. The ice cream selection was fully stocked and nothing looked out of the ordinary. When I went to pay, the cashier told me the item would not scan and she could not sell it to me. This was obviously strange and I could see the manager close by, so I asked her to check with the manager to see why this might be happening.

CVS pharmacy in Santa Fe Texas is refusing to use prescription discount cards that I use for my prescriptions. I am a senior citizen, with no insurance. I need my medication and cannot afford to pay full price. The pharmacy started refusal as of last week, previously accepting my cards. The pharmacy tech told me that this is effective only in the district that CVS in the Santa Fe store is a part of. What kind of District manager would put this discriminatory rule in place?

Sitting in line behind 3 cars in a drop off and pickup for 20 minutes is too much.. That is why it's a drive thru. And when you ask staff they’re rude. It's almost every time I go. I think I will go back to Medco. Maybe CVS doesn't appreciate my business or my time.

My doctor electronically sent my ** prescription to CVS Pharmacy in Medford, Mass. (located on the Fellsway). The head pharmacist's name is **. The doctor sent it in today (May 26, 2015). Last month (April), it was filled on the 29th day. I called around 5:30 p.m. to see if my prescription was ready. The technician that I spoke to said that it wouldn't be able to be filled until "tomorrow". I told her that I didn't have a car (mine was totaled in an accident a couple of weeks ago) and could get a ride today, but I didn't know about any other day. Anyway, when the technician would not fill it today (on the 26th in the evening), I asked to speak to the head pharmacist.

CVS pharmacy lemon grove, ca - As I already stood in line to find my prescription wasn't ready..** took the next customer and was just as rude and condescending to her as she was to me...I don't understand. Every time I come to this one and others..the people just don't like their jobs!!

I joined the CVS Advisory Panel during 2014. According to CVS, here is the purpose of their Advisory Panel: "It's a group of CVS customers who have volunteered to share opinions and feedback. After you register, you'll receive links to online surveys a few times a year. You'll help shape our products, services, and even philanthropy. You'll be eligible to receive ExtraCare savings and rewards just for participating, too."

This pharmacy sucks. You have to wait hours or days and when is a refill never there the time or day that is supposed to be in every month is something. Now I been waiting for five days for the refill-- five days and they told me "I going to call you." Yeah I still waiting.

Although I've had poor service at other CVS pharmacies in the past, this particular location tops them all. My physician called in a prescription for me yesterday. I waited a little bit and called to see how long it would take to be filled because I know pharmacies are busy places. The lady I talked to said it would be ready in about an hour. I waited 2 hours and called back to see if it was ready. The guy I talked to said it would be ready in about 30 minutes.

I have been on ** for 20 years now, and through multiple prescription plans have never paid more than $25 for an individual RX or a 3 month supply. CVS/Caremark is now quoting me a copay of $1,469.00 for a 3 month supply of **, copay of $839.00 for a 3 month supply of **, copay $189.86 for a 3 month supply of **, and a copay of $77.10 for **. This is absurd!

I have been a customer of CVS for many years. I WAS using the pharmacy for all of my prescriptions. About a year ago, I went in to fill my prescription for **, just like I have for 8 years. I was told that that they did not have it - LIE. I am not the only person that this has happened to. When did CVS decide that they have the right to override a physician's direction?

I had a deplorable encounter today with the pharmacist at store #10006 at Oracle Rd. and 1st in Tucson. I went in to request a refill on 1 medication & drop off refill for pain medication. The pain medication was an EARLY refill which my doctor was well aware of because I am leaving the country on business & cannot have it filled when it comes due. I have had the same medication for years because of RA and FM & have no history of early fill issues, etc. I am a professional business woman, full time college student finishing business degree, and mother of 3. In other words, an upstanding citizen that doesn't pill pop for fun or sell medications.

First let me say I have been going to this pharmacy walking distance from my home and it is open 24 hours which is great! However, every month for the past 14 years I refill my prescription and am asked "would you like these put on automatic refill?" I say sure that would be great then it never happens!! Honestly this has happened a dozen or so times. Now when asked I say "why bother it never goes through."

I have been dealing with CVS (#1360) Pharmacy on Naylor Road SE, Washington, DC 20020 for years and during that time the overall service has not been good. Although it had gotten better for a while, it seems to be even worse than it was before. On 5/14/15 I went to CVS to pick up my prescriptions that I had been told over the phone were ready. When I arrived, there were about 5-6 people in line waiting for RXs, one of which was upset over his prescriptions and summoned the store manager.

Drive through CVS on Hungerford Drive, Rockville, MD requires signature acknowledging that medicine has been received, before it is received. Why would they have this odd practice? Yesterday, I signed, and expected to receive prescription for 90 Schedule II pills. Paperwork and bottle were handed over, both marked 90 pills. Bottle and paperwork were delivered through window, receipt and medication paperwork outside bag, bottle inside stapled bag. Cars waiting behind me. I examined paperwork, drove away and then later, examined the bottle. Bottle contained only 30 pills.

Pharmacy staff no courtesy, slow in the care of clients, drive thru wait time 20 minutes, telephone on hold 10 minutes on first call had to hang up and call again... etc. CVS is Banana Republic Pharmacy, I wish I could go back to Walgreens.

I am a very loyal CVS customer in Highland Park MI. I shop there every week and get my Rx's filled for many many years. Most of the staff up front know me and are very courteous. The pharmacy is a different situation. There is one pharmacist that is always very very helpful and has a genuine caring heart. But the others...no.. My neurologist electronically sent over 2 scripts for me. I arrived about an hour and a half after it was sent and they told me to come back in an hour. Ok, no prob. I waited until I got an actual call from them notifying that my script was ready. I return to the store. One assistant is in the chip aisle and the pharmacist and other assistant don't even notice me. Someone finally sees me after about 5 minutes and I tell them my name. They pull the script and I pay and I noticed there was only 1 prescription in the bag.

So, first I went to Wal-Mart pharmacy and once the lady looked at my medicine (an opiate blocker) I got an attitude. I could see the boxes of the medicine I get, there were at least ten, she told me they didn't have enough to fill. I took the hard copy and went to the first of two Cvs pharmacies in my town... the lady was very nice, inquired about my day, made idle chit chat but informed me she couldn't fill my medication because prior authorization with Mass Health is Cvs store specific!!! So then I waste yet another 20 min of my life I won't get back and go to the second cvs because she told me they could fill it.

Refused to accept a prescription discount card at CVS#2454. A male and female who are registered pharmacist at CVS 2454 said, "we do not take discount cards." I asked if this was a new policy out of curiosity and they stated, "we do not take them at this location." All in all, it appears that pharmacist are criminally insane. Not for this issue alone, but very few have compassion and the majority are strangely controlling. It is uncanny the awful life these folks must have; counting pills all day with no social interaction, except to have the word "NO" ready to utilize willy-nilly. Such misery...

Went for infection. Had been there before with no problems. This time new p.a. and new computer program. She had big problems with entering my insurance info always blaming program. After 15 minutes no luck. I got no treatment at all. Spent a total of 1 1/4 hrs. there for nothing. Called the CVS complaint # I got from p.a. & called when I got home. Was assured the district mgr. would return my call next day. 3 days now & no call. Will NEVER set foot in a CVS again.

I have been filling prescriptions at CVS for many years and finally have gotten fed up with their poor customer service, long lines, long waits for prescriptions. Last time I went there, two technicians were working and I waited in line 30 minutes just to pick up a prescription. They are always short staffed, have an "I don't give a damn" attitude and at times just plain rude. I have finally had enough and will be moving my prescriptions to another local pharmacy. I've used them because they are a 24 hour pharmacy but it's just not even worth it anymore.

I having been using the CVS in my area (store #1515, Leonardtown, Md.) for many years, and before that I used the local store in DC. But last week, my Dr. faxed a med renewal to above store. I stopped by to pick it up and was told they never rec'd it. Called Dr. back and her computer showed it had been faxed. She tried again, and called me a bit later to ask if I could use another pharmacy, b/c the male pharmacist, **, had been so rude and argued with her about the prescription, saying I hadn't refilled it enough (b/c I didn't need it before then!) and he couldn't give me the 90 pills she had requested. She persisted since at that point I didn't have another pharmacy in mind (I do now!!).

This company has the worst customer service I have encountered in my 57 years of living. I have had the same nightmare of service with them for over two years. It starts when my first neurologist order Botox treatment for my severe and chronic migraines. The same scenario occurs over and over, CVS Specialty Pharmacy reps claim they did not get the authorization when I call to find out what is causing a delay. I call the neurologist office. They claim they submitted it. And then I call CVS back and they claim they never received the authorization. Then once I get the doctor's office to show me the fax verification on the proper form, CVS Specialty Pharmacy states they never received it. After a few more rounds of this and hours on the phone I finally get CVS Specialty Pharmacy to acknowledge receipt of the authorization.

I have been newly diagnosed with severe osteoporosis at age 62. I am healthy and active, otherwise. My doctor prescribed ** to rebuild my bones. Before I was even denied this medication. I was contacted by the Specialty Pharmacy who took all my information. I was twice denied coverage from Florida Blue stating they wanted me to do a course of the cheap medication which does not rebuild bones, but rather slows the degrading of my bones. My husband and I are both retired and I am not Medicare eligible yet. I am now a self pay consumer and found out from ** that the average cost of ** is $1700.00/month. CVS Specialty Pharmacy charges $3600.00/month... more than DOUBLE the average price. This is an outrageous discrepancy in cost. Since I am now self paying I am able to use any pharmacy I choose. I found one that charges $2000.00/month.

My son is significantly impacted by epilepsy as well as other neurological impairments. He takes multiple medication for both seizure management and metabolic support. I have been having his prescription filled at a specific CVS store near my home for many years. Recently, I was informed that since one of his meds was a schedule II drug they would no be able to accept an rx with any refills, but the MD would be required to refill the prescription every single month. Upon consultation with my son's neurologist, I learned that the drug as NOT a schedule II and should have been allowed refills. Bringing this info to the managing pharmacist, I was told that the drug schedule had changed and the drug WAS a schedule II contrary to the prescribing doctors statement.

First of all, I'd like to compliment CVS for their policy of not selling tobacco products. Unfortunately, that's just about all the positive feelings about this chain of stores ends. I shopped to two separate stores in the Coachella Valley, with negative experiences at both of them. The first experience was when I couldn't find a single birthday card in their display... not one! Every one of their cards were either "'shop worn" or missing the appropriate envelope. The store manager said that the situation had been reported. My reply was simply that their card display didn't get that way overnight, and that it obviously wasn't maintained.

I am a Neurologist. I provided my patient with a script for a controlled substance who then proceeded to take Rx to CVS Pharmacy. The patient called me back to complain that the RX cannot be filled because they do not carry the medication. When I called the pharmacist, I introduced myself and told him that I received a complaint that they were unable to fill their script. When I asked the pharmacist for the manager, he said he was the manager and no one was above him unless I call corporate office.

I took my granddaughter to pick up a prescription at CVS Pharmacy in Sodus, NY. She showed the clerk a key ring style discount card for prescription discount; the clerk said CVS did not accept it. My granddaughter then pulled out the credit card size card from the same company and flipped it over to show the clerk the CVS logo indicating CVS participated in providing discounts. I looked at the back of the key ring card and it also contained the CVS logo.

When I am perm DISABLED, lady walked on ice to store to get my daily meds. Was stalked by asst. mgr. Abused verbally horrific. Diabetes weak kidneys. Not allowed to use bathroom: filthy. Crying was told I had 5 minutes to exit store by acting mgt. City wide ordinance states arrest will occur if I go to CVS. Withdrawal weakened my normal demeanor. Heartless cruel treatment of disabled. NO handicapped entrance or exit. Near elderly housing and Holy Family Hospital. Mailed CAREMARK meds never were sent... I am traumatized and my great family name humiliated.

1/2 I had a family death and needed my ** 1-2 days early. I had the confirmation from my doctor & insurance to receive my medication before I left the state for the funeral. When I had both my doctor & insurance confirm with CVS Pataskala, OH would have my ** ready for me. Right before I went to pick up from CVS I received a call from ** the head pharmacist that even though she had received confirmation from both companies that she did not feel "right" filling my prescription a day or two early. Forgive me but I do not feel this was her place to feel one way or the other. If my Dr. & insurance had no problem why should she judge me? I took my business elsewhere and had NO PROBLEM. I used to spend A LOT of $$ at CVS now some other pharmacy will get it.

I have used the CVS on plaza blvd in Natural city since Walgreens lost contract with military. I take multiple medication to control numerous conditions, including chemotherapy. I have NEVER had my control substance medicines filled on time. They fill the RX they have, making it impossible to return the RX slip back to me to take somewhere else, in direct move to get my money; but in the process putting my life in jeopardy. I have a seizure disorder also. That pharmacy will straight out tell me I have NO choice but to return to my doctor and get another RX slip. My doctors are tired of having to write multiple RX for same drug because that pharmacy fills what they want or have, telling customers they will have in a day or two and yet I have to wait weeks.

I entered the CVS in Tramway NC around 8:54pm looking for a tube of **. After finding the product and heading to the front counter I was followed by the front desk cashier. She simply pointed and said to me "at the end" meaning she would ring me out at the very first register. She walked over, never introduced herself, asked how I was or anything. She scanned the item and said the total aloud, she never even asked if I had a rewards card. After paying for the item and beginning to walk away from the counter I hear the same cashier begin the next transaction with "do you have a CVS card", I was so startled but continued on my way. If this is the best they have to offer then I guess Walgreens will be my new "go to" pharmacy.

On a Saturday, my husband was having severe upper respiratory problems. Since our physician office was closed he decided to try the CVS Minute Clinic. After a long wait, he saw a PA. He was diagnosed with a viral cold and was given a prescription for steroids. By Sunday, he could barely breath. Monday he went to our regular physician. According to our physician, my husband had a very severe sinus infection. Our physician also said that they should have recognized that at the clinic. We paid our co-pay and insurance paid their part, then CVS billed us for another $40. When we called customer service, it took waiting for a long time on multiple tries, to even talk to someone.

I have been a loyal customer to CVS for years. Today I called to have my prescriptions refilled. They were expired and CVS called the my Dr's office to have them renew it. I called CVS numerous times to see if my Dr's office had sent them yet. I was told every time I called that they had not received anything. I then called the Dr's office, who assured me they had been sent. At this point I was so frustrated I asked the Lady at the Dr's office to just send them to Rite Aid. I Hung up waited 5 min, called Rite Aid and they had gotten them.

CVS Pharmacy #7307, 2018 Culebra Rd, San Antonio, TX - Monday, April 13, 2015, at 8:30 am, I consulted with my doctor about my severe allergies with congested, severe cough, earache, severe headache, nasal congestion, and severe throat. Previous medication did not work. Doctor said he was ordering **. As I was leaving he advised me to go to pharmacy to pick meds up around 11 am. I went to pharmacy around 11 and was told by technician, "Your doctor has not called in an order". The tech NEVER LOOKED AT ME AS SHE SPOKE. I said, I would return at 2 pm. Returned at 2 pm, was told by another tech, "Your doctor has not called in an order." I called the doctor's office and stated the doctor had not called in.

I have been using CVS for years as does my entire family. Everyone who works there knows my wife and I by name. The majority of them know us well, and even come say hello when we run into each other at the grocery store. Now let me say this, I have never ever had a problem with anyone with the exception of the main pharmacist at the CVS closest to my home.

5 times now the CVS Pharmacy on Western Avenue Chillicothe Ohio 45601 messed up my prescriptions. When I get new refills on prescription on pills, they don't look for new refills and I got to keep after them till they finally look in the correct place and I asked for auto refills 4 times now it still hasn't happened. They are always looking over pills I get every month. When my doctor sends a new prescription it takes them at least 2 days to find it so I'm always have to keep calling or making extra trips to the store. I'm done. Tomorrow I'm switching pharmacy and never walking into your store again. You have the most incompetent people I have ever seen.

Main lady pharmacist is rude, can never seem to get a accurate refill date.

CVS Pharmacy can OVERRIDE your physician's medication orders! Individual CVS pharmacists are permitted (with corporate approval no less) to decide whether or not you really need the medication your doctor prescribes, even if your doctor calls them directly to verify your need. These individual pharmacists can make this decision without even seeing you, without knowing your medical background or status. You, a patient, are simply lumped into some arbitrary category personally determined by the individual pharmacist regardless of your specific medical circumstances. And it would seem that another CVS corporate policy is to allow their staff to obfuscate the facts surrounding the override policy. I, a senior citizen, spent 4 hours (in pain) today driving around town and on the phone trying to get this situation resolved (to no avail) and my prescription filled, which I finally did at another pharmacy.

I have had the same doctor for 15 yrs. as well as the same prescription. I use CVS as my pharmacy since it's so close and pretty accurate on the timing of refills. I've always dropped my script off the night before because it's a 24-hr. pharmacy and I'm almost always on a 12-hr. shift, and if not 10-hr. for sure. But all of a sudden there's been some problems from the women pharmacist since they will not let me drop the script until the day of the fill date. There was a problem with my doctor's office getting my pre-approval taken care of in time for the script to be filled so in March, Blue Cross had to do an override so I could get at least a 20 day fill instead of nothing, as it would have made me ill and maybe not even able to make it to work.

CVS is the worst pharmacy ever! They are always out of the medications that I need.

Hi! I normally will not return any products at CVS, simply for the fact I buy everything that I need. Well yesterday, I purchased something I thought I would want and today, I decided I didn't want it so I went to the CVS on the corner of Sunset and Sandhill. I returned 2 nail polish and a pack of bobby pins has not been opened or anything. I figured this wouldn't be a hassle and really easy because I still had my original receipt and my card (EBT). Right from the beginning, I can sense the cashier is annoyed that I am returning something. She asked me for my rewards card and I always give out my number because I tend to forget my card or lose it. And immediately she says, it didn't go through and didn't ask for my number again continued on. I pointed out that I didn't want to be disloyal, the items were suppose to be .49 cents cheaper, she didn't seem to care.

I used to get non gelatin flomax capsules from CVS, Auburn, Alabama, Glenn-Dean Road. First they used to get me TEVA company branch, and then they started saying the company does not make anymore (a lie). Then I approached the doctor to prescribe name brand, ** and so for some time I used to get name-brand. Then they started saying they cannot get even name-brand. Other times they will say it is on back order, and they started saying they can not even get those (again a lie). Every time I was given run-around and harassment. When I argued that gelatin capsules do not suit me (I am vegetarian), the store pharmacist (**, and another lady) treated me rudely saying that I buzz off, and go to some other Pharmacy. I do not know how a customer can be treated that rudely by a well known pharmacy.

I have attempted to fill prescriptions for life saving medication from my local Southern Maryland CVS stores 10 (ten) times over the past six months. Each time the stores do not have any in stock. There are five CVS locations within 25 miles of my address and each month I have to drive between each in the hopes that they have my medication in.

By looking at our bank account online I saw funky charges. We NEVER shop at CVS. I called our bank and had them look into it. It was my card, used in the our state but I was out of state. I did the necessary paperwork with the bank and reported it to the police. However, when I called CVS to stop the transaction (telling them I would fax proof) I was told they would love to help but couldn't stop a transaction. This is so wrong. The bank told me they could. I have had other transactions stopped when I got home and looked at the receipt. DO NOT USE CVS. They don't care plus it was an outright lie.

This is concerning the new store (CVS) in Avondale, Louisianna. The very first day they opened, we were excited to visit the new pharmacy, I had just taken my son to the Doctor at Jefferson community down the street. I took the time to switch from our current pharmacy to this one, and boy was I in for a treat. My son has Medicaid coverage, I only had the Medicaid cards and not the branch provider, it had never been a problem before. My son had $800 worth of Asthma medication, I'm a single mother, I work but barely make ends meet. My baby NEEDED these meds really bad, this pharmacist refused to give us his meds until she seen the cards, I called Medicaid ordered new cards, 7 to 10 days it would take to get them, however, she gave me all the numbers needed to get the medicine.

I avoid using CVS caremark because of previous bad experiences. Once a Rx was sent in error for antibiotics, but since it was for <90 days they did not fill it, nor let me know they would not fill it. Now I'm boxed into using them, and spend 15 minutes in a computer loop, before the computer admitted it could not help me. Then I was placed on hold for 5 more minutes, listening to annoying screeching (music), before I reached a person. I could have made it to my local pharmacy and back in the time it took to place this call.

I broke my tail bone and was given medication by my doctor so I went to CVS to get my script filled, the Pharmacists grabbed it and right away said let me see if I have this... he came back very quickly and said "sorry I won't have this until next." I didn't think anything of it since I already had some left over meds at home. I went back almost 2 weeks later and again same Pharmacist grab the script but this time he said "What do you need these for?" I said "this is for pain, I broke my tail bone and this is what my doctor prescribed me."

The #CVS Pharmacy In San Anselmo, Ca (#cvspharmacysananselmo) is very poorly run. They have very little staff to accommodate sick customers. The lines are far too long. They need someone to answer pharmacy call. You cannot get through and when you do they put you on hold for more than 20 min. And then, they disconnect you. Customers are furious and there is a new young woman pharmacist who is an absolute **. She says that "we don't have the budget to hire someone just to answer the phone or, for that matter, to help out." You'll be losing a lot of business. Customers are threatening to go elsewhere. People need pharmaceuticals and they can't wait around for hours when they're sick.

Something has to be done!!! Every time I call for a RX, they put me on hold for 20-30 minutes no matter what location! Bad customer service, unprofessional pharmacists! One time they want me to leave a message to the pharmacist and I did, but they never fill the RX! I work in a Doctor's office and I call in patients' Rx almost everyday. CVS is the worst!!!

When going to refill my prescriptions on Saturday, I was astonished to find out that the pharmacy wasn't open yet the store was. Do you run a pharmacy or just a retail store? All the competitors in the area have a Pharmacist on duty when the store is open. I later found out that this is common practice with CVS. Holidays are the same way. SUPPOSE YOU NEEDED A DOCTOR AT THE HOSPITAL, YET HE ONLY WORKED CERTAIN HOURS. All about the customer, that's a joke. My business will go to the PAMLICO PHARMACY!!!!

I will NEVER shop here again! Someone has been stealing my Extra Care Rewards. Every time I earn them, the next day they are printed and used. Worst customer service ever; I contacted them back in January and this week I finally received the information I requested! I asked that they send me a copy of the receipt and when I received it (just yesterday) it was not a purchase made by me. It has the person's credit card number on it and they will NOT look into it. They will NOT refund the rewards to me because someone else used them; which to me sounds illegal for someone to be going in and printing my rewards and using them! They will just note my account and cannot do anything else for me. That's wonderful! Thank you for being a great customer for so long and spending countless money at our stores. This is where it ends! Thanks for NOT helping a good customer!

My son is recovering from a second bout of pneumonia in the last 8 months and on April 2nd I went to pick up his prescriptions which had been called in by his doctor at approx 2 - 3 pm that afternoon. Since my wife could not leave him alone all evening I could only pick these up after work at approx 8 PM. After picking up the prescriptions I reached home to find that a particular nasal spray had not been given to me. Upon calling the pharmacy I was told that your insurance (CVS Caremark) does not cover it automatically - your doctor has to pre-authorize it. When I asked why I was not told about this in the afternoon when the doctor was available, I was told that "you had been called and informed" when actually this was not true. Further, when I asked what I was supposed to do at that time I was told first to pick up a substitute then later informed - oh no - there is no substitute - just pick up the actual medicine at $257 (full price).