CVS Pharmacy Reviews

I’ve been trying to get a prescription filled for over a month. What should have been a routine process turned into an ongoing cycle of failures on nearly every front. My healthcare provider attempted to contact this CVS location multiple times and could not get through. Despite that, CVS repeatedly told me they needed to hear from my provider – about the same prescription that was already visible in their own system. Every time I called, I got different information. Not slightly different. Contradictory. What one rep told me one day was flatly contradicted by the next. At no point did anyone take ownership of the issue or follow through. I understand pharmacies are busy. I don’t expect perfection. But a month without resolution, a provider who can’t get through to you, and a different story every single call is not a capacity problem – it’s a systemic one. If you have the option to use another pharmacy, I’d take it.

This is the worst place. It's slow. Wants you keep coming back even after they send text saying it's ready. If it's right before lunch they rush you off. It's just went to shits lately. Can't wait to change pharmacies 3 times today just to keep saying come back. Gas is 6 a gallon and some people really need meds. You guys just don't care. The lady with the red hair has a shitty attitude. Don't like your job quit.

I was the only person in the entire store and for some reason the girl working Miranda didn't want to ring me up at the counter. She insisted on the self check out kiosk. When I asked her the reason why she said so she wouldn't have to press all of the buttons on the screen. I found this a little strange because she pressed the buttons on the self service kiosk for me as well as which I don't believe they are supposed to do. Overall pretty odd nod to kind of a experience.

CVS seems to want to make picking up prescriptions more difficult by making the customer enter all data on a slow and confusing system. I am now forced to do the job of the pharmacy employees. I am wondering if CVS is trying to drive their customers to other pharmacies. I have been a CVS customer for many years but I am now thinking about changing pharmacies.

Why can't I select Zero stars? Worst services I have ever encountered. First their on-line app is horrible. Second, just try getting a person on the phone. Third, they do not follow through, such as for prior authorizations. Fourth, they do not answer questions in a sensible way, totally worthless answers. Fifth - bad service overall. Can't think of a positive thing to say.

CVS Pharmacy has a pharmacist that should not be working there. I have an issue with the way my prescriptions are being filled. Last year they had asked if I would like all my prescriptions filled at the same time and I said yes. They explained that to do this some prescriptions would be less or more to get them all the same time to get my refills. In January all my prescriptions were filled for a 3 month period. Now come April and so far they are all on different days to pick up which is not what is supposed to be.

I have had reoccurring incidents with particular staff not wanting to work apparently. When ONE particular pharmacy staff is on duty my prescriptions won't be filled. Only when this woman is working. And there's never any option for the pharmacy to allow me to speak with a manager or actually find a way to fill my prescriptions. It's been 24 hours since I was discharged from emergency department. Even my case manager has talked with them. Still NOTHING. Their PR sent me to a link that doesn't get answered as a solution to the problem. My family of 5 has been refilling 20 Rx a month, some for over a third dollars a month and the pharmacist can yell at customers and ban customers? And not provide medication from a pharmacy? Because they don't feel like it? And there's nobody I can talk to about this REOCCURRING issue?

I am rating the CVS Store at 8 Eden Avenue, Edison NJ! I go there to get what I need and all the employees and Manager of this store are always very helpful, polite and make sure you get what you came for. The best CVS Store I have ever been to. The store is very clean and neat! More like 10 Stars for this store!

Walked in to pick up pictures that I had ordered. Young man behind the counter flipped though the A-Z for five minutes and "could not find them", wandered off in a haze. Looked like he was on something. Asked him to look in the system, wandered off again, in a haze. Called him back, asked him to check one last time, took five minutes to flip through every single letter in the Alphabet, told me my pics were not there, wandered off again. Told me my order didn't exist, even after I showed him the email confirmation. I asked if I could look though the photos. Mine were the VERY first ones under the last name that I gave him three separate times.

The CVS Pharmacy on Fiske Blvd in Rockledge, Fl promised to expedite a migraine prescription when it arrived as I desperately needed it! When it arrived at the pharmacy, I drove there thinking they would honor their statement - the pharmacy tech refused to process it, telling me a ridiculous story about how they have to wait for the system to process the prescription and it would take at least 2 hours! I don’t understand why people work in Customer service if they don’t want to help people! Thankful this is NOT my regular CVS!

In this day and age customer service is usually leas than desirable however today William from CVS on 59th and Union Hills exceeded my expectations with excellent customer service. Thank you for helping me today William. I really appreciated you and your attitude about helping me out.

Your automatic system could not help me. I went to the pharmacist himself with my 2 empty bottles to get a refill. This pharmacist does not know how to work a computer. He has to turn away at least 12 different customers that were standing behind me trying to get refills for their drugs. He belittled me and I showed him to empty bottles, a prescriptions that need to be refilled and he told me he won't do it. The computers don't work. But behind the counter, the 2 computers that are behind there, he could figure those out. He refused to refill my prescription. He told me I can take my drugs. Somewhere else to another pharmacy, but they are control substance. I took a big deep breath, and he turns behind the counter where the working Computers are and tells me he doesn't need to deal with my cocky attitude. He was trying to start an argument and a fight with me.

I had an extremely disappointing and unprofessional interaction I had with a pharmacist on Wednesday evening at approximately 6:45 PM. I called with questions regarding two prescriptions. From the beginning of the conversation, the pharmacist did not seem to be listening and misunderstood the information I was trying to clarify. When I calmly attempted to correct her and explain my question, she raised her voice and said, “You need to cut to the chase!” I paused, taken aback by her tone, and she continued by stating that she had many people in front of her and did not have time. I explained that I was only repeating myself because she had misunderstood my original question and that I also needed clarification regarding a co-pay. At that point, I ended the call due to the disrespectful nature of the interaction.

CVS rounds off the pennies in change to benefit the company instead of the customer. If they are willing to cheat the customer of pennies in their change, I wonder what other shortcuts they are willing to do in order to save a few cents!

I had a deeply disturbing experience today at the CVS on Seldom Seen Rd involving the store manager, Syed. Between 11:00–11:30 AM, I went in to return an item (Mypurmist steam inhaler) that I had purchased two days ago. The cashier informed me she wasn’t authorized to process returns over $50 and called her supervisor. When Syed arrived, I showed him the receipt on my phone (I always keep photos of my receipts). He asked for the card I used, and I calmly responded that the receipt was visible. That’s when things escalated.

I have been going to this pharmacy in Ossining, NY for years and have never had any issues with the staff. However, I recently encountered a problem with an employee named EMILY ** at the drive-thru window. She was rude and appeared to be having a bad day, which seemed to affect how she treated customers. Her behavior was unprofessional and not what I’ve come to expect from this location. Based on this experience, I do not feel she is suited for a customer-facing role. I will also be filing a formal complaint with corporate headquarters.

I use an Amgen copay assistance card to cover the cost of my Enbrel through CVS Specialty Pharmacy. CVS shipped my medication before billing the copay assistance card, which resulted in a $2,500 balance on my account. This issue started in early February due to CVS having my last name spelled two different ways in their system. Since then, I have spent over 10 hours on the phone, including multiple three‑way calls between CVS Specialty and Amgen, yet the issue is still not resolved.

After being a customer for 3 plus years. I have now changed pharmacies and will never go back in that CVS again on Columbia. The male pharmacist is narcissistic and a chauvinistic individual. People today are rude and disrespectful. Customer Service in no longer a requirement!!

I’ve relied on CVS for my prescriptions, but this recent experience was shocking. The app said I needed pre-authorization, but my doctor confirmed there wasn’t any issue. When I called the pharmacy, they didn’t clarify why my medication wasn’t refilled—they said I had a 90-day last time and only a 30-day on file. I asked for the 30 days, but the conversation escalated. The pharmacist, Alan, hung up on me. When I arrived in person, he called the cops, claiming I was threatening, which I wasn’t. I was told to take my prescriptions elsewhere. This was distressing, and I’m deeply disappointed by this treatment.

Corporate will not allow the pharmacy to pick up the phone. I want to talk to a pharmacy member when I call, I do not want a return call when I am working and inconvenient for me. Get your priorities straight. I am sure this new AI tool to control phones was someone's great idea on paper. They have lost my business because of it.

I had my (16) prescriptions transferred to different CVS stores as I travel for work never had a problem until I went to the cvs store in New Holland PA. I been there a few times because I am working in the area and I had 4 prescriptions transferred to this store and they could not find me on their computer. I am on Medicaid and private insurance and now they can not fill my order because they don't want to the paperwork. I will have my prescriptions transferred to Wal-Mart with no headache

I thought Walgreens was bad but CVS employees took the cake. That ** dude in the front is so ignorant and rude, I'm not sure how they passed the interview process, with that attitude. The pharmacy is another story. I'm always getting notifications on my phone to come pick up my medication. When I get there they don't have my number in the system (but they text me). They said, "It is ready for refill. Press 1 to refill, the medication will be ready at a certain time." I walked up there. No medication. This is an ongoing thing, even while I'm there other patients are going through the same thing. There is no apology. No change. They just Don't care. Go somewhere else before you go to this one.

I drop off my prescription a month ago. I was prescribed a specific medication because it is fast acting. I've called three times. My doctor has called. They say they're still waiting for approval!

I recently visited the CVS pharmacy, and everyone there is always so nice, helpful, efficient, and fast. I especially appreciate the store manager, who I see almost every time I’m there, always with the best attitude and incredible patience. I once saw him deal with a rude customer who spoke badly to him and others in the store, yet he remained patient, polite, and still helped her despite her behavior. That truly shows how much he cares about his job. He didn’t deserve what she said to him. Thank you for always providing the best service whenever I visit and to others, never stop being amazing, Rafael **.

I read online they was open till 10 PM when in fact 3-30-26 they was close before 7. I need my medicine...I will never go back to use CVS again. I live 45 min away! I will not recommend this to my family or friends!

You call and simply cannot talk to a pharmacy staff member because their phone system won't let you. The best you can do is leave a voicemail and hope for a call back! It is so disrespectful to the customers. This is a pharmacy and deals with people's lives in medications. This is not supposed to be some rinky-dink operation. In fact it should be illegal to operate this way. I just switched to Walgreens and what a difference. A REAL person actually answers the phone in the pharmacy dept. I am writing my state representative as well as state dept of consumer affairs to advise what is going on at CVS and ask that a bill be drafted to prevent this from happening, as this concerns the health of the general public.

Hate going to pick up a prescription now. Have to go to one of three kiosks and put all info in and hit search then more questions then finally it says wait for pharmacy staff. Now 3 people waiting or helping the elderly beside them. Either way horrible for idea CVS!!!!

The new pharmacist: Mr. ** at this location 810 W Pioneer pkwy Grand Prairie, Texas 75052 is outstanding. Their professionalism, attention to detail, and to solve every problem, we do send a lot of our Prescriptions to this pharmacy, I am a physician cardiologist and have been in this area for many years. Commitment to patient care is evident every time I visit. They go above and beyond to answer questions, verify medications, and ensure everything is handled correctly. It’s reassuring to know that someone so capable and dedicated is overseeing my prescriptions. Highly recommend this pharmacy because of their excellent leadership. Thank you

I find the CVS on Walsingham works in a state of confusion. They will send you one thing on the app, but when you go to pickup, it's another story. They are not very supportive or compassionate with their customers. They wait until the last second to tell you they don't have something in stock so your script is delayed, instead of calling another pharmacy that has it so your meds are not disturbed, many times they DO NOT return phone calls and can be rude on the phone. CVS needs to do much better and to be a little more professional, caring and learn how to work with people. I think this is a reflection on the entire company brand. If they can't fix it, Walgreens will be happy to take my business along with the other jaded customers.

I just went to pick up my prescription at the CVS located at 6504 West Little York, Houston, TX 77040, and unfortunately, I had a very unpleasant experience with the ** lady at the pharmacy counter. Yesterday, when I checked on my medication, she responded in a very rude manner. Later, she informed me that they didn’t have the item in stock and needed to place an order, asking me to return today. Today, when I arrived, she charged me for my prescription and another item I purchased, but she couldn’t find the medication I needed. She and two other staff members looked for my package but did not apologize for the inconvenience. Despite my limited ability to stand for long periods, I waited for about 15 minutes. At the end, I received no apology or thank you. Due to this experience, I have contacted my doctors to request a change of pharmacy.