CVS Pharmacy Reviews

1. Am filing this complaint because the level of inconsistency at CVS 10970 /305 E 86th St is deeply concerning- probably potentially harmful to customers/patients*. To be clear: the front store staff is excellent, courteous, & helpful. = My concerns are specifically with the pharmacy ops and management. Over an extended period: repeated inconsistencies involving communication, pickup info, responsiveness, & general professionalism. The issue is not one isolated mistake; it is a pattern of contradictory info & unreliable handling that has become increasingly troubling over the past 3 years.

You cannot refill a prescription when calling CVS because the AI does not allow you to do this! If you keep repeating what you need it will not fill your prescription! When using the CVS app it makes you have to create a new password and then it will not accept the new password several times. You have to wait for at least 30 to 45 minutes to get your prescriptions at the drive-up window at cvs. This is a horrible customer service experience one of the worst in the world ever. Hate using this company.

I recently had a dental surgery, and was given at least 2 different sets of instructions for my anti-biotics. I called today to try to clarify which were the right instructions. I spoke to a man named Jeff who was extremely rude, and barely let me get a word in edgewise, The instructions on the bottle said to take every 8 hours (The doctor who prescribed it to me said to take in in the morning and at night), and was treated like an idiot because I didn't know that 8 hours apparently meant around 6 hours. He kept repeating that if it made me feel more to get up in the middle of the night to take a dose I could (while saying that he wouldn't). I was looking for instructions, not "what made me feel comfortable".

The pharmacy area person for pick up today May 11, 2026 at 3:35 was not kind at all.

As a pharmacist for 30 years, I find the new system which does not allow you to speak with a member of the pharmacy staff to be very inefficient. You can only leave a message. And if someone calls you back asking for you to call them back, you still cannot get a live person and must leave a message. I will be transferring my prescriptions (7 which I fille monthly from my local CVS in Boston along with some which I fill in Peterborough, NH). This new system prevents direct access to pharmacy staff, which in my opinion, interferes with patient care. This can interfere with safe medication use and poses a risk to patient safety. I will be filing complaints with both the NH and MA boards of pharmacy. I will also encourage my communities to utilize other pharmacies within the area.

I would give less stars if I could. CVS is automating the customer experience to the point that it is dysfunctional. Customers cannot call to speak with a pharmacy staff member without leaving a message and waiting for a call back. Employees do not know the responses to basic prescription availability questions. Everything is automated and now when you arrive at the counter to pick up a prescription you must enter your identifying information on a tablet like screen. The human behind the counter said “things are changing“. Here’s something that will change for me, CVS, my pharmacy will change. You’ve lost me as a customer. I hope others will follow suit. Your customer service continues to descend to new depths.

I’ve been trying to get a prescription filled for over a month. What should have been a routine process turned into an ongoing cycle of failures on nearly every front. My healthcare provider attempted to contact this CVS location multiple times and could not get through. Despite that, CVS repeatedly told me they needed to hear from my provider – about the same prescription that was already visible in their own system. Every time I called, I got different information. Not slightly different. Contradictory. What one rep told me one day was flatly contradicted by the next. At no point did anyone take ownership of the issue or follow through. I understand pharmacies are busy. I don’t expect perfection. But a month without resolution, a provider who can’t get through to you, and a different story every single call is not a capacity problem – it’s a systemic one. If you have the option to use another pharmacy, I’d take it.

This is the worst place. It's slow. Wants you keep coming back even after they send text saying it's ready. If it's right before lunch they rush you off. It's just went to shits lately. Can't wait to change pharmacies 3 times today just to keep saying come back. Gas is 6 a gallon and some people really need meds. You guys just don't care. The lady with the red hair has a shitty attitude. Don't like your job quit.

I was the only person in the entire store and for some reason the girl working Miranda didn't want to ring me up at the counter. She insisted on the self check out kiosk. When I asked her the reason why she said so she wouldn't have to press all of the buttons on the screen. I found this a little strange because she pressed the buttons on the self service kiosk for me as well as which I don't believe they are supposed to do. Overall pretty odd nod to kind of a experience.

CVS seems to want to make picking up prescriptions more difficult by making the customer enter all data on a slow and confusing system. I am now forced to do the job of the pharmacy employees. I am wondering if CVS is trying to drive their customers to other pharmacies. I have been a CVS customer for many years but I am now thinking about changing pharmacies.

Why can't I select Zero stars? Worst services I have ever encountered. First their on-line app is horrible. Second, just try getting a person on the phone. Third, they do not follow through, such as for prior authorizations. Fourth, they do not answer questions in a sensible way, totally worthless answers. Fifth - bad service overall. Can't think of a positive thing to say.

CVS Pharmacy has a pharmacist that should not be working there. I have an issue with the way my prescriptions are being filled. Last year they had asked if I would like all my prescriptions filled at the same time and I said yes. They explained that to do this some prescriptions would be less or more to get them all the same time to get my refills. In January all my prescriptions were filled for a 3 month period. Now come April and so far they are all on different days to pick up which is not what is supposed to be.

I have had reoccurring incidents with particular staff not wanting to work apparently. When ONE particular pharmacy staff is on duty my prescriptions won't be filled. Only when this woman is working. And there's never any option for the pharmacy to allow me to speak with a manager or actually find a way to fill my prescriptions. It's been 24 hours since I was discharged from emergency department. Even my case manager has talked with them. Still NOTHING. Their PR sent me to a link that doesn't get answered as a solution to the problem. My family of 5 has been refilling 20 Rx a month, some for over a third dollars a month and the pharmacist can yell at customers and ban customers? And not provide medication from a pharmacy? Because they don't feel like it? And there's nobody I can talk to about this REOCCURRING issue?

Walked in to pick up pictures that I had ordered. Young man behind the counter flipped though the A-Z for five minutes and "could not find them", wandered off in a haze. Looked like he was on something. Asked him to look in the system, wandered off again, in a haze. Called him back, asked him to check one last time, took five minutes to flip through every single letter in the Alphabet, told me my pics were not there, wandered off again. Told me my order didn't exist, even after I showed him the email confirmation. I asked if I could look though the photos. Mine were the VERY first ones under the last name that I gave him three separate times.

The CVS Pharmacy on Fiske Blvd in Rockledge, Fl promised to expedite a migraine prescription when it arrived as I desperately needed it! When it arrived at the pharmacy, I drove there thinking they would honor their statement - the pharmacy tech refused to process it, telling me a ridiculous story about how they have to wait for the system to process the prescription and it would take at least 2 hours! I don’t understand why people work in Customer service if they don’t want to help people! Thankful this is NOT my regular CVS!

Your automatic system could not help me. I went to the pharmacist himself with my 2 empty bottles to get a refill. This pharmacist does not know how to work a computer. He has to turn away at least 12 different customers that were standing behind me trying to get refills for their drugs. He belittled me and I showed him to empty bottles, a prescriptions that need to be refilled and he told me he won't do it. The computers don't work. But behind the counter, the 2 computers that are behind there, he could figure those out. He refused to refill my prescription. He told me I can take my drugs. Somewhere else to another pharmacy, but they are control substance. I took a big deep breath, and he turns behind the counter where the working Computers are and tells me he doesn't need to deal with my cocky attitude. He was trying to start an argument and a fight with me.

I had an extremely disappointing and unprofessional interaction I had with a pharmacist on Wednesday evening at approximately 6:45 PM. I called with questions regarding two prescriptions. From the beginning of the conversation, the pharmacist did not seem to be listening and misunderstood the information I was trying to clarify. When I calmly attempted to correct her and explain my question, she raised her voice and said, “You need to cut to the chase!” I paused, taken aback by her tone, and she continued by stating that she had many people in front of her and did not have time. I explained that I was only repeating myself because she had misunderstood my original question and that I also needed clarification regarding a co-pay. At that point, I ended the call due to the disrespectful nature of the interaction.

CVS rounds off the pennies in change to benefit the company instead of the customer. If they are willing to cheat the customer of pennies in their change, I wonder what other shortcuts they are willing to do in order to save a few cents!

I had a deeply disturbing experience today at the CVS on Seldom Seen Rd involving the store manager, Syed. Between 11:00–11:30 AM, I went in to return an item (Mypurmist steam inhaler) that I had purchased two days ago. The cashier informed me she wasn’t authorized to process returns over $50 and called her supervisor. When Syed arrived, I showed him the receipt on my phone (I always keep photos of my receipts). He asked for the card I used, and I calmly responded that the receipt was visible. That’s when things escalated.

I have been going to this pharmacy in Ossining, NY for years and have never had any issues with the staff. However, I recently encountered a problem with an employee named EMILY ** at the drive-thru window. She was rude and appeared to be having a bad day, which seemed to affect how she treated customers. Her behavior was unprofessional and not what I’ve come to expect from this location. Based on this experience, I do not feel she is suited for a customer-facing role. I will also be filing a formal complaint with corporate headquarters.

I use an Amgen copay assistance card to cover the cost of my Enbrel through CVS Specialty Pharmacy. CVS shipped my medication before billing the copay assistance card, which resulted in a $2,500 balance on my account. This issue started in early February due to CVS having my last name spelled two different ways in their system. Since then, I have spent over 10 hours on the phone, including multiple three‑way calls between CVS Specialty and Amgen, yet the issue is still not resolved.

After being a customer for 3 plus years. I have now changed pharmacies and will never go back in that CVS again on Columbia. The male pharmacist is narcissistic and a chauvinistic individual. People today are rude and disrespectful. Customer Service in no longer a requirement!!

I’ve relied on CVS for my prescriptions, but this recent experience was shocking. The app said I needed pre-authorization, but my doctor confirmed there wasn’t any issue. When I called the pharmacy, they didn’t clarify why my medication wasn’t refilled—they said I had a 90-day last time and only a 30-day on file. I asked for the 30 days, but the conversation escalated. The pharmacist, Alan, hung up on me. When I arrived in person, he called the cops, claiming I was threatening, which I wasn’t. I was told to take my prescriptions elsewhere. This was distressing, and I’m deeply disappointed by this treatment.

Corporate will not allow the pharmacy to pick up the phone. I want to talk to a pharmacy member when I call, I do not want a return call when I am working and inconvenient for me. Get your priorities straight. I am sure this new AI tool to control phones was someone's great idea on paper. They have lost my business because of it.

I had my (16) prescriptions transferred to different CVS stores as I travel for work never had a problem until I went to the cvs store in New Holland PA. I been there a few times because I am working in the area and I had 4 prescriptions transferred to this store and they could not find me on their computer. I am on Medicaid and private insurance and now they can not fill my order because they don't want to the paperwork. I will have my prescriptions transferred to Wal-Mart with no headache

I thought Walgreens was bad but CVS employees took the cake. That ** dude in the front is so ignorant and rude, I'm not sure how they passed the interview process, with that attitude. The pharmacy is another story. I'm always getting notifications on my phone to come pick up my medication. When I get there they don't have my number in the system (but they text me). They said, "It is ready for refill. Press 1 to refill, the medication will be ready at a certain time." I walked up there. No medication. This is an ongoing thing, even while I'm there other patients are going through the same thing. There is no apology. No change. They just Don't care. Go somewhere else before you go to this one.

I drop off my prescription a month ago. I was prescribed a specific medication because it is fast acting. I've called three times. My doctor has called. They say they're still waiting for approval!

I read online they was open till 10 PM when in fact 3-30-26 they was close before 7. I need my medicine...I will never go back to use CVS again. I live 45 min away! I will not recommend this to my family or friends!

You call and simply cannot talk to a pharmacy staff member because their phone system won't let you. The best you can do is leave a voicemail and hope for a call back! It is so disrespectful to the customers. This is a pharmacy and deals with people's lives in medications. This is not supposed to be some rinky-dink operation. In fact it should be illegal to operate this way. I just switched to Walgreens and what a difference. A REAL person actually answers the phone in the pharmacy dept. I am writing my state representative as well as state dept of consumer affairs to advise what is going on at CVS and ask that a bill be drafted to prevent this from happening, as this concerns the health of the general public.