CVS Pharmacy Reviews

I came to pick up my husband's medicine, the lady barely had the window open to hear me. Made me repeat myself about three or four times then had a attitude with me and asked me to spell his full name. Then I spelled it for her with no attitude. She came back. Gave me the medicine. Didn’t ask anything else. I said, "Do you have the other prescription," and so she was looking it up and she’s just telling me that there’s nothing there for him and I said, "Can you please try to look again," and she didn’t wanna look. She got upset with me because I said, "I don’t wanna argue with you about it. Can you please check it again?" She said, "Well you could leave my line. You could leave get out of here," but the unprofessionalism rudeness of this lady Shamya she don’t care me while I’m talking to the other employee is very unprofessional.

Nearly every time I log into my CVS account I have a message waiting for me, asking if I want a text message reminding me to order a prescription or to buy some product you are pushing. Each time I delete this message, because I wish to order things on my schedule, not yours. This is why your customers put you in the same category as the local drug pushers. Please give me an option to turn off the incessant messages. Barry

This CVS at Belle Terre Pkwy is the worst Pharmacy I've ever dealt with. The wait times are getting worse but what bothers me the most are the attitudes of some of the staff and how horrible they treat customers at times. I had an incident occur today with the Pharmacist working on staff, which was uncalled for. I do want to say that if you ever need pain medication filled at this Pharmacy they treat you and stereotype you as if you’re a Drug addict, no matter how much physical pain you suffer from, from severe spinal stenosis that people live with on a daily basis.

The main source of my disgust for this pharmacy is the message system. That's what made me finally switch pharmacies. I put up with poor customer service for years because finding a new pharmacy seemed like it would be difficult. It actually isn't. I feel like finding a new pharmacy is literally safer. I have had situations where I needed to speak to a pharmacist immediately because I had questions about a medication. Answering medication questions is supposed to be the pharmacist's main purpose. Everything else can easily be done by the pharmacy techs. I have been one. Verifying prescriptions isn't hard. CVS has taken something critical that could easily require urgency and made it take an hour. That has got to be the dumbest thing I have ever seen in a medical business context.

CVS on Hemlock Moreno Valley. First of all I don't see very well. Got in the wrong Pharmacy line, waiting 20 minutes for the Pharmacist name Charlotte to come from behind the counter being very rude, talking loud, being very unprofessional because I got in the wrong line. How embarrassing. I am a senior citizen and don't deserve to be treated like that, asking everyone in the line what does the sign say then tried to make me get in another line after waiting 20 minutes already. I have leg and back issues. This is not how to treat customers.

My refill medication was sent in by the dr., and CVS let me know it was ready to pick up. After waiting in the drive-thru line for 30 mins, I get to the window, 10 mins later, a tech helps me. When she stated it would be $130+ for the refill, I let her know that there is a discount coupon/card on file. After another 10+ mins another woman comes to the window and informs me that whenever there is a coupon, I should call and verify, that it was going to be another 15 mins for them to rerun it and I had to come back. I pointed out that I had already been waiting over 45 mins, to which she rudely replied "Well thank you for your patience" then proceeds to tell her trainee (in front of me) "and that's how you respond to customers."

I had a prescription that expired on September 28 2025 and I called in the prescription on the expiration date, CVS filled the prescription because I called in time but because I didn't pick it up in the day it expired. They put it back and said by law they have to because it's a controlled substance. I asked why they didn't text or call me to tell me I had to get it and her response was, "We can't call or text everyone." I know for a fact that if a prescription is going to be put away that I receive a text saying you only have so many days to pick it up or this is the last day you can pick it up so that was a lie..

They don't even deserve a star but we have no choice do we?! All their receipts purposely fade within two weeks, but they allow you to hold onto your extra bucks rewards coupons for longer! So my extra bucks coupon faded, so it no longer was able to be scanned at checkout! Although all the information was provided the clerks and managers could not help me. They told me to call the customer service line which I did. Do you think I got any help through them? Negative. After all the waiting and the continuous cycle of getting nowhere I ended up being questioned where I got my extra bucks coupon and how I received it telling me “No ma’am you did not get it that way” are you kidding me?! Now I’m being accused of stealing or lying about it?! I will NEVER shop at CVS again!! They trick you to thinking you’re actually saving money when the extra bucks are just giving you the minimum price items really are everywhere else. It’s a scam. BYE!!!

I brought 2 prescriptions here on Wednesday because this pharmacy is close to my work. I was told they would be ready in one hour. About 3 hours later I returned to pick them up and was told that they didn't have one of the medications and neglected to fill the other. I then completed the online form to transfer to another pharmacy.

This is review about CVS specialty pharmacy located in Buffalo Grove, IL. This pharmacy is distributing medications for cancer patients and my medication (chemotherapy which include targeted therapy which you need to take in cycles) was on hold and cancelled twice.. Missing scheduled doses of targeted cancer therapy can be extremely serious, potentially leading to reduced treatment effectiveness and worsening the cancer. I was contacting different people multiple times and still it was not sent, and I have to miss doses and got off prescribed cycles. They are extremely unreliable and I would use any other specialty pharmacy which I am trying to switch now.

I just got out of Surgery and my Surgeon sent a prescription to CVS for my post op pain. CVS decides THEY know better than the Surgeon and will not fill my prescription because 'they are protecting me'. Unbelievable the arrogance of this company.

I’ve been a loyal CVS customer in Eagle Rock for over 15 years, but after my last visit to the Colorado Blvd location, I won’t be coming back. I went to self-checkout around 1:30 p.m., and when my order froze and asked for help, the manager (a man in a green shirt, late 40s–50s) came over with a loud, rude, and dismissive attitude. Instead of offering assistance, he barked “remove it” without clarifying what he meant, with his hands on his hips, no courtesy, no “please,” no professionalism at all. I don’t mind following store policies—like indicating I brought my own bag—but the way it was handled was unnecessarily hostile. I left feeling disrespected and embarrassed. After years of shopping here, this experience was unacceptable, and I will no longer be giving this CVS my business.

Shelbyville Rd/Moser Rd pharmacy, Louisville KY. This location used to be the worst for service, but a neighbor told me she never had a problem and since it is walking distance, I decided to give it another try. I was very happy with the service until one day when someone was rude to me on the phone and as I had just found out it was not one of my insurance's "preferred" pharmacies, I decided to go elsewhere. Honestly I wouldn't have changed for one rude person, but I hadn't realized I was paying more than I had to for my meds.

The pharmacy definitely doesn't know how to count 30 days. The prescription starts on the day you pick it up. You count 30 days from that day. But obviously they start counting 30 days from the day after because I'm always one day w/out meds. I guess in FL they don't know how to count.

I need passport pictures, so we went to CVS and charged me 38 dollars for two pictures! Very bad service and I was never told that 2 pictures cost that much. What more do you want me to tell you? OVERPRICED.

The pharmacy in Little Silver NJ is a nightmare. I don't know what these people are thinking, but they seem to have forgotten that their customers can be in pain and in need of help when they come in there! The pharmacists are rude, dismissive, and indifferent to their customers, and the pharmacy is poorly managed and understaffed. I will add, there is one older, pleasant, helpful woman who only works on Sundays. Time to find a better CVS or move everything to Walgreens.

Just switched to CVS as previous Pharma. will no longer accept my insurance. I foolishly thought a big chain like CVS would be experienced & efficient. 3 new scripts from Docs, 2/3 of them unfilled because "Pending". "Your prescription has unclear or missing information. We requested clarification from your prescriber". They have contacted one Doc 3 times no result. The other once so far, no result. Will have 2 more scripts coming to them today. Been using same Docs and scripts for ages, never a problem. 1st experience with CVS is disappointing. Recovering from major surgery, terrible pain. No idea if I will ever see meds. May have to change Pharma. if I ever get my current meds from CVS. Waiting 5 days now.

I have a complaint with CVS Greeneville, 11E Bypass. My DR called in a script. I get to the pharmacy within 20 Minutes, go through the drive through and am told it is not ready come back in 20 minutes. I did this three times, 20 minutes each and still not ready. An hour has passed and I go inside. 20 minutes passed, I then went up to the desk and got the Pharmacist **’s attention, and ask how much longer will it be? ** said she didn’t get the expedited request, I asked, "Well then how much longer do I need to wait?" She completely ignored me; I moved closer and asked, "Should I wait or come back?" She did not even look at me but mumbled something.

Recently transferred over from a closed Walgreens... Had two medication errors since transfer.. Relocated to Walmart and requested profile to be sent to them... They did not receive it and CVS says they don't know where it went... Stated sometimes the profiles are not transferred correctly... I'm having to call my doctor every time I need a refill... The pharmacy needs serious retraining.

The virtual assistant is very annoying!! There times you may need to ask a live person a question about a refill or prescription. The virtual assistant does not give that option, as previously before they bought the Bartell Drugs Store. So annoying and I will consider other options.

The staff at the front desk, and the manager are horrible. My husband went to pick up an order that I did online and he gave them his name. They said there was nothing. He gave them my name. They said there was nothing to check with the pharmacy. He went to the pharmacy. The pharmacy didn't have anything so he came home. I was angry because I couldn't understand why he couldn't just pick up something that I got an email of saying it was ready. So I went there to talk to them, and I was upset with them and the staff and the manager lied on its face by saying that my husband never mentioned my name and therefore there was nothing under Pierre, but it was under Catherine. But I know my husband has picked up things for me before and he gives them both names.

Once again went for my script cause they said was ready and get there a she tells me they were busy and will be ready in an hour. They are absolutely horrible. As soon as I see my doctor again will get new scripts to take to Shoprite.

They have a new way to get your medication. When you come to the counter, an ** girl yells out Fill your information out on the computer with an attitude! I do that and she tells me the medication is not ready when I got a text that said it was! I talked to my insurance company so they could have the right price on it when I got there. That was 3 hours before I got there! Then she says "Have a seat over there" real nasty! Why do you have to be nasty with an attitude and loud!!!???

I had a prescription that needed to be filled. As I live close to 2 CVS pharmacy's and have used them for many years this particular on only once before, I would just walk over right when they opened to get filled. As I waited patiently while the pharmacist was talking to someone else who I had asked are you waiting to drop off She said no. Keep in mind I am the only one in the drop off line. When the pharmacist decided to wait on me, he asked am I dropping off or waiting. I asked how long that would be? He never asked what my prescription was. He just said in not a nice manner that it would be at least an hour, It was obvious to me, he did not want to help or want my business, I called another local pharmacy who was nice and ask me what my prescription was to be sure they had it and said it would only take 15 minutes. Within 30 minutes including driving, I had my prescription.

I just had a prescription sent to CVS in OKC for the first time in forever. My previous refill was on July 5 for 30 day supply. They tell me I can’t fill until Aug. 15, which makes no sense. I spoke to a technician who was extremely rude in the phone & had no interest in helping me. I had to get the pharmacist approval for my refill, even though a physician prescribed it. Of course, they then are out of the medication & won’t have it until 6 PM tomorrow. That’s a full two days basically without my meds. I was forced to use CVS because my insurance ran out & the GoodRx coupon is cheapest at their pharmacy. I would call & ask if they could check another CVS in the city, but I have no confidence they would have interest in helping me. Corporate pharmacies are overwhelmed and clearly take it out on customers. I wish I didn’t have to use them.

I tried to call a pharmacist at CVS, to inquire about the possible interaction of two prescriptions I had been given in recent years for different aspects of a lower-back spasm, which has occurred periodically for many years, Due to their apparent cost-cutting measures of using AI-controlled Voice Response Units to avoid having to interact with patients, I was unable to get through to a human. Living alone and in excruciating pain on a Sunday afternoon, I was about force myself to get dressed so I could go to the CVS pharmacy. Fortunately, I thought of an alternative source of information. CVS is in the process of turning its U.S. pharmacies into those of a third-world country!!!

I thought the CVS was bad in Florida...The one in Coshocton Ohio. They are so rude and unhelpful. I would rather go without than deal with the attitudes and the worst customer service anyone up to a class action. My doctor wrote me a prescription for Insulin 30 day supply and wanted me to pay for 50 day supply. The insulin should be max 35 dollars for 30 day supply who are they to make you pay 70 for a 50 day supply. They are charging for a 50 day supply when the prescription from the Doctor was for 30 days. Scammers.

Just an absolute disgrace. I am beside myself with anger. I just got my prescriptions sent over to CVS from Rite Aid because they're closing. I had to call the pharmacy (or so I thought). They would not let me talk to a human being. I tried for 20 minutes. And I come to find out that they don't let me talk to a pharmacy person. Disgraceful and corporate. I'm going to a small pharmacy that will appreciate me and treat me like a human being. Horrible!!!!

Requested a refill a week ago. Never in stock. I was told THREE times that it would be here tomorrow. Today the story is that the prescription itself is out of refills. However, I had the doctor send a new prescription a week ago. They can’t find it. This failing company gives its customers all the reason to switch over to a mail order pharmacy. It’s a company you really want to hate. Date of experience: July 29, 2025.

Awesome customer service from cashier #2689477. Store 9169. This cashier helped me claim a %40 discount on an item from a coupon that I received in the mail. For some reason, CVS's information on my phone does not match the barcode in the system. The cashier gave me a discount just the same. She was wonderful and friendly and took her time to help me.