Stash Reviews

Terrible company. When you need to withdraw they limit how much you can take. If you request to transfer your shares they take 3+ weeks and have no communication if it fails. It's cost me over $5K. NEVER AGAIN. DO NOT TRUST THIS COMPANY.

I was a stash user for many years until the closed my account t out of the blue for absolutely no reason other than I had to dispute a $20 charge from my account. There was no warning and nothing I can do about. They just took my account and all my money and now I have to wait for my funds for who knows how long. Horrible customer service!!!!

This has been one of the worst experiences I've had when trying to close and cancel an account. The account was requested to be closed several weeks ago, then it took at least 2 weeks for the company to close out everything in order to refund the money I had deposited. And now I'm having to research and send in documentation that was sent by the company regarding my cancelation (on 12/29/24) and the refund to my bank account that was stated to take 3-5 business days and if there was any sort of issue with said refund, I have never been notified. Just a horrible experience all around. Will not use again and definitely will not recommend either.

I joined Stash when they first came on the scene. Attempted to close both accounts in 2019. One was closed then, one had less than $1 in it (how, I don't know since I transferred all the money out at the time I closed them). It was subsequently closed in 2020 according to Stash. Flash forward to 2024, I started getting emails that a subscription payment couldn't be made. I ignored them since they weren't able to process a payment. Had a $3 payment go through. Emailed them about the matter via a reply to the email they sent me. They replied, "We'd love to provide more personalized support today, however, the email address you wrote in on is not associated with your Stash account."

I believe this group to be legitimate however, they are quite scammy. I am attempting to close the account since I switched to e Trade but unfortunately I cannot. If you forget your pw they utilize the two factor authentication widget. Unfortunately the account is tied to my old number which is no longer in service. I have tried to reach out to customer service but to no avail. There’s neither number nor email provided in case you need to reach someone. I am charged a fee of 3$ each month because I cannot close the account. As decent as the app actually is I find this hiccup to be extremely annoying.

I have had an account with Stash since 2016. I never had a problem with the account and used the investments, retirement and banking account. It wasn't until the last month that I had an issue and it is a doozy. I am in disability and received back pay into my banking account from the state disability office. This increased my banking account with them from $2500 to $10000. During my wait to receive this backpay I had to sell my car.

I wanted to transfer my money out and it is painful. The staff is super nice. But their SOP’s and operational training needs improvement. I was asked to submit a wire transfer for requests exceeding 6k as that’s their limit for online transfers. Wire transfer form had to be motorized and sent to them. Nowhere in their site it says you can’t wire transfer to a beneficiary other than yourself or you have to transfer only to your own personal checking account. I am redoing my form and getting re-notarized. It’s been painful and none of the staff know how to get me to an executive to even submit a grievance.

Not a company I would advise to anyone. Setup is easy and Investing is easy but if you ever want to take money out they take as long as possible giving it back to you and use every excuse as to why it's delayed. Their supervisors do nothing to right wrongs and are quite arrogant. When asked for proof my withdraw was started when requested they were unable to provide the info.

Be careful! This so called bank does NOT have your back if there is a fraudulent charge. I have been fighting with them to get this resolved. If this was a more reputable business they would have reversed my charge right away and not pencil-whipped my dispute twice now. I am on the phone with them AGAIN right now trying to get them to protect their customer (ME)! They keep saying "no error" occurred. THIS IS NOT AN ERROR - IT IS FRAUD! Don't trust this business! I will be removing all my $ from their charge. VERY UPSET!

This is the worst company ever. Don’t ever invest your money here. They are deceiving and trick you into opening accounts. Then - they make it extremely difficult for one to transfer or close the account. Their customer service is horrendous. Half the time you can’t understand the individual you’re talking to. The other times they give you wrong information. DON'T INVEST HERE!

I've been trying for over 2 months to close a Roth IRA that they tricked me into opening even though I was not qualified to have one. I filled out the required excess distribution form and they sat on it for a month before kicking it back and telling me it was filled out wrong (even though I pestered several times per week during that month). On the rare occasion that they responded to my email; they would reply back asking for information that I'd already provided them.

No doubt this is a fraudulent business and this company will be taken to District Attorney’s office for investigation. Over and over again this company failed to close my account. When I finally got through them, years later, they started sending emails again asking for payment information when I completely closed the account. Then you see all the complaints about this company, and it’s obvious there’s something very wrong going on here. There will be consequences!

Bottom line. Stash deceived me and took my money dishonestly. I will never recommend an investment company that uses deceptive marketing/wording tactics. Be warned. I don't need to go into detail, my summary is enough.

I signed up for Stash after seeing an ad on Facebook. They were advertising, "Get $50 to invest after making your first $5 deposit." I decided to sign-up and deposit $5 to give it ago. Went through the sign-up process, linked my bank account, and deposited $5. Invested the $5 to their "Smart Portfolio" since I'm not familiar with investing. A few days later I sent an email to their support team inquiring about the $50 and was told it would take 2-4 business days and that it was confirmed. I waited 4 business days and logged into my account to see the $5 I deposited was missing from the "Smart Portfolio". I sent an email asking about the $50 sign-up bonus and to inquire about the missing $5.

Stash was pretty good for a while and then I needed to transfer my Roth IRA to E-trade and the process has been horrible!!!! It has been more than a month and they have not done the transfer yet and they froze my accounts!!!! Run from this company!!!!

2 direct deposits were never posted to my Stash account. Stash was given trace ID info and said they never received the funds from originating bank. OCC investigation determined they DID receive the funds, I cannot get customer support to help. Basically they stole my money. I have documentation to prove.

Please do not use Stash for any of your investing needs if you appreciate/need good customer service or are looking for an app that works properly. My wife and I had an IRA account with Stash and the experience in making changes to the account and eventually closing the account was an absolute nightmare. The app would crash, log me out, not let me make changes, etc. When I spoke with customer service, they were never able to help me or gave me contradictory information each time I reached out. Even just trying to close the account has been difficult and has taken months. There are so many different investing apps out there, please avoid using this one.

I transferred all my money out of Stash in June and haven't used them for anything since, yet they continue to charge me a monthly fee. Stash support basically said "that's what you signed up for". Imagine thinking you're entitled to take money from people for absolutely nothing. Thieves!

Stash appears to manifest a clear pattern of serious consumer fraud. I've detected both in my own horrible experience and in reviews I've read both on this site and in other reputable sites such as trust pilot. In short I have been barred from. My account for over 3 months. 640 dollars was missing from funds waiting to transfer. Attempts twice to transfer funds to stash holding account accts appropriately 573 and 1126 usd. I recommend complaint to state attorney General of NY where their corporate offices. Google address on Varick Street NYC for all fellow victims Or.

I started a Stash account in 2016. Things were fine but then life got busy and I forgot about the account. Some years later I tried going back on to see how my investments had grown. Come to find out my account was locked because someone who was not me was able to access my account, change the banking information to their bank, and withdrew all of my money from my personal investments. Because the fraudulent activity happened two years ago, Stash was unwilling to reimburse the money that was stolen from me. I thought my money was safe with them but it turns out I was wrong. I recommend not going with Stash for your investments because they are clearly not secure and your money is not safe.

I started investing using my checking account only about 10 to 20 dollars at a time then they took 10,000 out of my account which I never authorized and will not return it. It is one excuse after another and not one supervisor or anyone who can help returns calls. They just don't care..

Several weeks ago, I downloaded a form for an IRA Distribution Request from the Stash website, filled it out in accordance with instructions, had it notarized, and sent it to their support email address, per the form. Nothing happened. After two weeks, I called the Stash support number. The agent looked it up and told me that I had sent an old form and that I needed to fill out the new form, which he provided.

Stole $450. Pulled $100 unauthorized from my checking account. Opened a bank account I did not need and locked it. Customer service is looping emails and phone calls. Found this is common, now. Criminals. No way to get money and can't unlink your bank account so they can withdraw the subscription fee every month and leave you continually vulnerable. Don't trust this service. I would have rated -10 stars if I could have...

STASH IS HORRIBLE! DO NOT TRUST THEM AT ALL!!! I tried to set up a Stash account last year and their app told me I could not create one at this time. After that, I just deleted the app. Since August 2022, Stash has been taking $3 out of my account every month. I tried call several times but no one would answer. I finally spoke to someone in Feb. That rep told me the account would be closed and I would be refunded ALL the funds since August. Well, that was a LIE!

STASH is a mobile investing app like any other (Acorns, Robinhood, etc.) where you have to subscribe to a monthly plan in order to use their services towards a personal/IRA/custodial account. The features they advertise are great based on what plan you subscribe to, you can even have your investments set up automatically from your banking into a personal or retirement.

I have been a Stash user for a few years and due to the recent toilet that the market has remained in I was removing/closing all my accounts to include Retirement with Stash. No matter the reason they had me fill out a document to get that money out since they had closed my account prior to moving the cash to my bank. I have now been waiting 4 days for a reply after I had sent them all the documents they requested. I have emailed customer service daily to see where we were, no response. It's starting to look sketchy in my opinion with this amount of money. Just beware.

Still no reply... And their password reset does not work. I can not get my money back from them.... Why can't I log on to my account or reset my password. You do not reply. Someone has already tried to hack my account and now you won't reply or help??

I joined this on a whim in 2017 at the behest of a coworker, and set it up to put $5 in my account every week. I set it to invest in Tesla. I honestly forgot about and checked the other day and that stock had gone up like 1300% and I had like $2800 I didn't know I had. So, I would say this app rules! Also they invite me to online parties where you can get a tiny amount of free stocks. Pretty pretty pretty good.

Great company to invest in. Shares aren't so high that I can't afford and I've made a lot of profit over time. It was easy to understand the ups and downs too. They give a good breakdown on exactly how it works all the way around.

Fabulous! I invested in both of these companies and made money. I recommend investing your money in them. It's a smart idea and will help you in the future. Your children will thank you! Do it and see what happens.