Stash Reviews

I signed up with Stash only 1 month ago. During that short time they increased the monthly agreed upon fee from $3 to $12 without notice. My sister and I were both using Stash. The prices and earnings on stocks were DIFFERENT on our accounts. Something is DEFINITELY UP with this company. I predict that there will be a Class Action lawsuit coming in their near future.

I am beyond frustrated with this company. I initially joined because it was a minimal annual charge. They tripled that charge this year. I had to close the account. Since I am under 55 (59) I had to either pay $100 to transfer the money "officially" or take the tax hit. The most frustrating part is that I went back and forth with customer support for over a week before actually settling things. They don't do rollovers nor "give tax advice" and at least half of the people I interacted with had no idea what to do with an IRA account. Be warned! This is not a casual use platform. Don't use it for a retirement account unless you can invest enough to cover the $100 fee to transfer money out when they do a rediculous increase in fees again.

Fees got QUADRUPLED to $12 without notice! I am taking my money out and never looking back! Even $3 wasn't really worth it for how little I use the account. Schwab is going to reimburse the $100 ACAT fee. I still don't really want Stash to have that but I saw too many horror stories of how they will lock away people's money indefinitely. I am raising hell every way I can until they refund me. I suggest people leave them too. There are far better and cheaper options out there.

What a terrible experience. Stash bought Stockpile, an app for kids to save. They immediately jacked fees to the moon, charge $100 fees to leave. That could exceed what most kids have in their accounts. This is not simply unethical but is unconscionable. Stash leadership should be ashamed.

This app and service are wildly overpriced for what they deliver. Whatever legitimate value may exist here is buried under a mountain of frustration, poor support, and a customer experience that feels almost intentionally hostile. If you enjoy digging through FAQs, chasing vague answers, and being left on your own when something goes wrong, then maybe this is for you. But if you expect actual customer service after spending your money, prepare to be disappointed.

I tried to withdraw my roth ira. The company makes it so impossible to withdraw. I have a disability that it's hard for me to fill the paper work to get my money. I WILL NOT INVEST IN THIS Company EVER AGAIN. I DON'T NOT RECOMMEND investing in this company. They don't care about the customers.

This company is the worst! I have put money into it over two years with ZERO to show for it. I’ve cancelled over a year ago and the keep charging me random amount every few months. $6 $9 $2 $3. Terrible. Still disputing charges for over a year.

Do NOT use this app, they can freeze your account and hold your money! I did the 7-day trial and decided to switch to another investing app. When setting up the new app, it asked if I had funds elsewhere and offered to transfer them, so I agreed, not knowing Stash charges a $100 transfer fee. The transfer failed, and Stash froze my account. Stash told me the new app had to cancel the request, but the new app said they don’t do that and the transfer was already failed on their end. Now Stash claims it’s “escalated internally,” and I still can’t access my own money. They’re literally holding my funds because they can’t figure out how to unfreeze my account. Do NOT use this app.

They're unreliable and full of hidden fees. Costs money to withdraw even at a surcharge free ATM, there are transaction limits, and it otherwise attempts to be the one to control your money and how/when you access it.

I signed up for Stash about five years ago and thought I had canceled shortly after. Apparently, the cancellation didn’t go through, because I recently started receiving emails about account statements. When I logged in to finally close the account, I was unable to cancel it on my own. Then I began receiving emails that they were trying—and failing—to charge the old card on file.

Stash has been a complete disappointment and I am convinced they are a scam. I was a Stash banking and investing account holder for almost 10 years. It wasn’t until I tried to move funds out of Stash that I realized how incredibly bad they are. First, they have extremely low limits on moving funds OUT of the bank account. They make it hard for you to access your own money. When I then asked to close my bank account and obtain my funds, they did not have a way to move the money electronically. Rather they had to cut me a check. 🙄. So 3 weeks later I still had not received my funds. Only to find out they sent the check to the WRONG ADDRESS. They confirmed the check had not been cashed. So I asked them to void the check, reissue another check and overnight the new check to me.

If I could give a 0 rating I would. I closed my account and five years later, still haven’t been able to get them to stop charging me every month. I called, got an email that it was closed, and all they would do is offer my $3 monthly charge back when I never signed up for that in the first place. An absolute joke of a company.

Very disappointed with STASH...I had to waste a few hours going back and forth via email to ask a simple question about why I was being charged a subscription fee..and then they froze my account for no reason...Then I had to wait on hold for almost a half an hour listening to horrible music until a representative finally picked up...I do not recommend this company anymore...the person who finally helped resolve the situation was very good, but customers should not have to go through this in order to get a competent person to help out.

They have been a good company for me. I was a Pioneer with them and I even had a banking account with them. However they suddenly closed my account with no reason. They stated I had violated one of their codes however they never stated what it was. I called them and they still did not have a reason for me. It's been over a month and a half and I am still waiting for them to liquidate my assets.

Terrible company. When you need to withdraw they limit how much you can take. If you request to transfer your shares they take 3+ weeks and have no communication if it fails. It's cost me over $5K. NEVER AGAIN. DO NOT TRUST THIS COMPANY.

I was a stash user for many years until the closed my account t out of the blue for absolutely no reason other than I had to dispute a $20 charge from my account. There was no warning and nothing I can do about. They just took my account and all my money and now I have to wait for my funds for who knows how long. Horrible customer service!!!!

This has been one of the worst experiences I've had when trying to close and cancel an account. The account was requested to be closed several weeks ago, then it took at least 2 weeks for the company to close out everything in order to refund the money I had deposited. And now I'm having to research and send in documentation that was sent by the company regarding my cancelation (on 12/29/24) and the refund to my bank account that was stated to take 3-5 business days and if there was any sort of issue with said refund, I have never been notified. Just a horrible experience all around. Will not use again and definitely will not recommend either.

I joined Stash when they first came on the scene. Attempted to close both accounts in 2019. One was closed then, one had less than $1 in it (how, I don't know since I transferred all the money out at the time I closed them). It was subsequently closed in 2020 according to Stash. Flash forward to 2024, I started getting emails that a subscription payment couldn't be made. I ignored them since they weren't able to process a payment. Had a $3 payment go through. Emailed them about the matter via a reply to the email they sent me. They replied, "We'd love to provide more personalized support today, however, the email address you wrote in on is not associated with your Stash account."

I believe this group to be legitimate however, they are quite scammy. I am attempting to close the account since I switched to e Trade but unfortunately I cannot. If you forget your pw they utilize the two factor authentication widget. Unfortunately the account is tied to my old number which is no longer in service. I have tried to reach out to customer service but to no avail. There’s neither number nor email provided in case you need to reach someone. I am charged a fee of 3$ each month because I cannot close the account. As decent as the app actually is I find this hiccup to be extremely annoying.

I have had an account with Stash since 2016. I never had a problem with the account and used the investments, retirement and banking account. It wasn't until the last month that I had an issue and it is a doozy. I am in disability and received back pay into my banking account from the state disability office. This increased my banking account with them from $2500 to $10000. During my wait to receive this backpay I had to sell my car.

I wanted to transfer my money out and it is painful. The staff is super nice. But their SOP’s and operational training needs improvement. I was asked to submit a wire transfer for requests exceeding 6k as that’s their limit for online transfers. Wire transfer form had to be motorized and sent to them. Nowhere in their site it says you can’t wire transfer to a beneficiary other than yourself or you have to transfer only to your own personal checking account. I am redoing my form and getting re-notarized. It’s been painful and none of the staff know how to get me to an executive to even submit a grievance.

Not a company I would advise to anyone. Setup is easy and Investing is easy but if you ever want to take money out they take as long as possible giving it back to you and use every excuse as to why it's delayed. Their supervisors do nothing to right wrongs and are quite arrogant. When asked for proof my withdraw was started when requested they were unable to provide the info.

Be careful! This so called bank does NOT have your back if there is a fraudulent charge. I have been fighting with them to get this resolved. If this was a more reputable business they would have reversed my charge right away and not pencil-whipped my dispute twice now. I am on the phone with them AGAIN right now trying to get them to protect their customer (ME)! They keep saying "no error" occurred. THIS IS NOT AN ERROR - IT IS FRAUD! Don't trust this business! I will be removing all my $ from their charge. VERY UPSET!

This is the worst company ever. Don’t ever invest your money here. They are deceiving and trick you into opening accounts. Then - they make it extremely difficult for one to transfer or close the account. Their customer service is horrendous. Half the time you can’t understand the individual you’re talking to. The other times they give you wrong information. DON'T INVEST HERE!

I've been trying for over 2 months to close a Roth IRA that they tricked me into opening even though I was not qualified to have one. I filled out the required excess distribution form and they sat on it for a month before kicking it back and telling me it was filled out wrong (even though I pestered several times per week during that month). On the rare occasion that they responded to my email; they would reply back asking for information that I'd already provided them.

No doubt this is a fraudulent business and this company will be taken to District Attorney’s office for investigation. Over and over again this company failed to close my account. When I finally got through them, years later, they started sending emails again asking for payment information when I completely closed the account. Then you see all the complaints about this company, and it’s obvious there’s something very wrong going on here. There will be consequences!

Bottom line. Stash deceived me and took my money dishonestly. I will never recommend an investment company that uses deceptive marketing/wording tactics. Be warned. I don't need to go into detail, my summary is enough.

I signed up for Stash after seeing an ad on Facebook. They were advertising, "Get $50 to invest after making your first $5 deposit." I decided to sign-up and deposit $5 to give it ago. Went through the sign-up process, linked my bank account, and deposited $5. Invested the $5 to their "Smart Portfolio" since I'm not familiar with investing. A few days later I sent an email to their support team inquiring about the $50 and was told it would take 2-4 business days and that it was confirmed. I waited 4 business days and logged into my account to see the $5 I deposited was missing from the "Smart Portfolio". I sent an email asking about the $50 sign-up bonus and to inquire about the missing $5.

Stash was pretty good for a while and then I needed to transfer my Roth IRA to E-trade and the process has been horrible!!!! It has been more than a month and they have not done the transfer yet and they froze my accounts!!!! Run from this company!!!!

2 direct deposits were never posted to my Stash account. Stash was given trace ID info and said they never received the funds from originating bank. OCC investigation determined they DID receive the funds, I cannot get customer support to help. Basically they stole my money. I have documentation to prove.

Please do not use Stash for any of your investing needs if you appreciate/need good customer service or are looking for an app that works properly. My wife and I had an IRA account with Stash and the experience in making changes to the account and eventually closing the account was an absolute nightmare. The app would crash, log me out, not let me make changes, etc. When I spoke with customer service, they were never able to help me or gave me contradictory information each time I reached out. Even just trying to close the account has been difficult and has taken months. There are so many different investing apps out there, please avoid using this one.

I transferred all my money out of Stash in June and haven't used them for anything since, yet they continue to charge me a monthly fee. Stash support basically said "that's what you signed up for". Imagine thinking you're entitled to take money from people for absolutely nothing. Thieves!

Stash appears to manifest a clear pattern of serious consumer fraud. I've detected both in my own horrible experience and in reviews I've read both on this site and in other reputable sites such as trust pilot. In short I have been barred from. My account for over 3 months. 640 dollars was missing from funds waiting to transfer. Attempts twice to transfer funds to stash holding account accts appropriately 573 and 1126 usd. I recommend complaint to state attorney General of NY where their corporate offices. Google address on Varick Street NYC for all fellow victims Or.

I started a Stash account in 2016. Things were fine but then life got busy and I forgot about the account. Some years later I tried going back on to see how my investments had grown. Come to find out my account was locked because someone who was not me was able to access my account, change the banking information to their bank, and withdrew all of my money from my personal investments. Because the fraudulent activity happened two years ago, Stash was unwilling to reimburse the money that was stolen from me. I thought my money was safe with them but it turns out I was wrong. I recommend not going with Stash for your investments because they are clearly not secure and your money is not safe.

I started investing using my checking account only about 10 to 20 dollars at a time then they took 10,000 out of my account which I never authorized and will not return it. It is one excuse after another and not one supervisor or anyone who can help returns calls. They just don't care..

Several weeks ago, I downloaded a form for an IRA Distribution Request from the Stash website, filled it out in accordance with instructions, had it notarized, and sent it to their support email address, per the form. Nothing happened. After two weeks, I called the Stash support number. The agent looked it up and told me that I had sent an old form and that I needed to fill out the new form, which he provided.

Stole $450. Pulled $100 unauthorized from my checking account. Opened a bank account I did not need and locked it. Customer service is looping emails and phone calls. Found this is common, now. Criminals. No way to get money and can't unlink your bank account so they can withdraw the subscription fee every month and leave you continually vulnerable. Don't trust this service. I would have rated -10 stars if I could have...

STASH IS HORRIBLE! DO NOT TRUST THEM AT ALL!!! I tried to set up a Stash account last year and their app told me I could not create one at this time. After that, I just deleted the app. Since August 2022, Stash has been taking $3 out of my account every month. I tried call several times but no one would answer. I finally spoke to someone in Feb. That rep told me the account would be closed and I would be refunded ALL the funds since August. Well, that was a LIE!

STASH is a mobile investing app like any other (Acorns, Robinhood, etc.) where you have to subscribe to a monthly plan in order to use their services towards a personal/IRA/custodial account. The features they advertise are great based on what plan you subscribe to, you can even have your investments set up automatically from your banking into a personal or retirement.

I have been a Stash user for a few years and due to the recent toilet that the market has remained in I was removing/closing all my accounts to include Retirement with Stash. No matter the reason they had me fill out a document to get that money out since they had closed my account prior to moving the cash to my bank. I have now been waiting 4 days for a reply after I had sent them all the documents they requested. I have emailed customer service daily to see where we were, no response. It's starting to look sketchy in my opinion with this amount of money. Just beware.