Stash Reviews

This app and service are wildly overpriced for what they deliver. Whatever legitimate value may exist here is buried under a mountain of frustration, poor support, and a customer experience that feels almost intentionally hostile. If you enjoy digging through FAQs, chasing vague answers, and being left on your own when something goes wrong, then maybe this is for you. But if you expect actual customer service after spending your money, prepare to be disappointed.

I tried to withdraw my roth ira. The company makes it so impossible to withdraw. I have a disability that it's hard for me to fill the paper work to get my money. I WILL NOT INVEST IN THIS Company EVER AGAIN. I DON'T NOT RECOMMEND investing in this company. They don't care about the customers.

This company is the worst! I have put money into it over two years with ZERO to show for it. I’ve cancelled over a year ago and the keep charging me random amount every few months. $6 $9 $2 $3. Terrible. Still disputing charges for over a year.

Do NOT use this app, they can freeze your account and hold your money! I did the 7-day trial and decided to switch to another investing app. When setting up the new app, it asked if I had funds elsewhere and offered to transfer them, so I agreed, not knowing Stash charges a $100 transfer fee. The transfer failed, and Stash froze my account. Stash told me the new app had to cancel the request, but the new app said they don’t do that and the transfer was already failed on their end. Now Stash claims it’s “escalated internally,” and I still can’t access my own money. They’re literally holding my funds because they can’t figure out how to unfreeze my account. Do NOT use this app.

They're unreliable and full of hidden fees. Costs money to withdraw even at a surcharge free ATM, there are transaction limits, and it otherwise attempts to be the one to control your money and how/when you access it.

I signed up for Stash about five years ago and thought I had canceled shortly after. Apparently, the cancellation didn’t go through, because I recently started receiving emails about account statements. When I logged in to finally close the account, I was unable to cancel it on my own. Then I began receiving emails that they were trying—and failing—to charge the old card on file.

Stash has been a complete disappointment and I am convinced they are a scam. I was a Stash banking and investing account holder for almost 10 years. It wasn’t until I tried to move funds out of Stash that I realized how incredibly bad they are. First, they have extremely low limits on moving funds OUT of the bank account. They make it hard for you to access your own money. When I then asked to close my bank account and obtain my funds, they did not have a way to move the money electronically. Rather they had to cut me a check. 🙄. So 3 weeks later I still had not received my funds. Only to find out they sent the check to the WRONG ADDRESS. They confirmed the check had not been cashed. So I asked them to void the check, reissue another check and overnight the new check to me.

If I could give a 0 rating I would. I closed my account and five years later, still haven’t been able to get them to stop charging me every month. I called, got an email that it was closed, and all they would do is offer my $3 monthly charge back when I never signed up for that in the first place. An absolute joke of a company.

Very disappointed with STASH...I had to waste a few hours going back and forth via email to ask a simple question about why I was being charged a subscription fee..and then they froze my account for no reason...Then I had to wait on hold for almost a half an hour listening to horrible music until a representative finally picked up...I do not recommend this company anymore...the person who finally helped resolve the situation was very good, but customers should not have to go through this in order to get a competent person to help out.

They have been a good company for me. I was a Pioneer with them and I even had a banking account with them. However they suddenly closed my account with no reason. They stated I had violated one of their codes however they never stated what it was. I called them and they still did not have a reason for me. It's been over a month and a half and I am still waiting for them to liquidate my assets.