Personal Capital Reviews

No option for ZERO stars? You NEED to add another Con to the list in your review - ZERO ability to contact a live person if you have questions about your investments. If you want to talk to your advisor you have to schedule time with them, usually 3-4 days in the future. You can also send them an e-mail on their internal system (so you can't track or keep a copy of the messages) and maybe they will respond. This lead me to close my account last month. I had my new investment company initiate the transfer, Personal Capital sold my account on May 3 and I STILL have no idea where my money is. AND NO ONE from Personal Capital will respond. No phone call, no e-mail, nothing. I have sent them multiple messages and voicemail with no response. The online application is OK, but NOT their investment services. Thought you might want to know.

I've been with PC since 2015 and have an IRA and a Roth account with them. I have had a lot of advisors come and go, some good, some not so good. I insist on a CFP. They have their own allocation strategies based on their research. The tools are pretty good but often have tech glitches which take forever to get corrected. I would not put all my eggs in one basket with them and use different allocation strategies in my other accounts. In 2022, the performance was the same as the performance on my 401k even though they are supposedly more diversified. Have researched other firms and have not found any that seem better so am staying put but keeping a watchful eye.

The free tools have been great for me, so when I saw a promotional free 6 month offer I thought I'd try out the services. Everyone I talked to was nice, although unreliable as far as following up on questions I had. A few months into what I thought was my promotional period, my advisor left the company and I got a new one. Coming up on five months, I asked my new advisor when my promotional period ended (multiple times) and found out that I had actually been charged the entire time. According to them, I didn't meet the $250k account balance to get the promotional offer. Terrible communication on their part. The offer says "$250k in investable assets" at the time to qualify. I thought I met this, but apparently they don't count the 401k that can't be transferred to a PC account, even though they were still managing it. Nobody mentioned this. From the conversations with my advisor, I thought I was on a 6 month promotional period still.

As most people familiar with their tools will tell you, their free tools are great and they incessantly market their investment advisory services to you. They recently ran a promotion for their Private Client Wealth Management where they would create a "personalized wealth management strategy" after a discussion and review and a $200 credit.

I so wish I would have read these reviews prior to opening an account with PC in 2020. I have had Financial Planners for 40 years. I was looking for something a little more hand-on (for me). From the initial sales call (over an hour), when the representative over-promised their company services (legal and taxes; aside from financial performance), I had to talk to his boss. The first representative I was assigned to (not the sales guy as I was told), condescended to me and then also used terms like the "mean average..." I was referred to another rep who I liked very much. Unfortunately, even after a long conversation making me feel comfortable about my decisions, shortly emailed me, condemning me for a poor choice. I admonished him in writing... Then he did it again over the phone.

I thoroughly enjoy the free product and tracking tool, and still 5/5 recommend that. The financial advisor (LD) is hostile to questions I would ask any financial advisor. He had been condescending on calls when I ask questions on how they came to conclusions for me. He would ask insultingly simple questions and had a bored and annoyed tone the whole call.

My review is about their advisory service (if you sign up for an investment account with them). Their free tools are great, so use those. I fell for their marketing spiel 2 years ago and signed on to their advisory service. I truly regret that decision. After dealing with them for 2 years, I'm finally closing my investment account with them for good. If you don't want to manage balancing your own index funds and stock/bond allocations and tax optimization, I recommend going with a cheap robo-advisor like Betterment, which I've used happily for 6 years. Here's why I'm fed up with PC:

Personal Capital assigned Matt ** to my account and the portfolio has done nicely during the 2019 year and has fared pretty well during the Covid19 Pandemic with only minor drops followed by gains. I rolled over my IRA to a Roth which then offset the Taxes in short order.

I tried Personal Capital from summer of 2019 until the beginning of August 2020 and I found I did better managing my portfolio myself. I'm mostly disappointed with my joint account performance. I started it with $500 in 2016 and grew it to $9699.47 when it was transferred into Personal Capital's hands last summer, it's balance now is sadly only $9093.83. So not only has it not seen any growth in 1 year but it's lost money and we're currently in an UPmarket.

I first read of this online service (with associated UMB Bank) in a business advertisement. It specifically said it paid 2.3% with no restrictions. I also kept that hard copy ad. So I went ahead and signed up. When I went to make the activation deposit/registration, they send me an email that added the statement that the 2.3% was only available to "advisory clients". All others would receive a paltry 0.05% interest rate! I double checked the original ad: no mention was made of any such restrictions. This is simply fraud. I closed my account. What a disappointing waste of my time.

Good. Just looking more information like eligibility of the applicants who can apply for a loan. But the rest is good. Just hoping you can give me some information that can help me what I'm searching. Thank you.

I don't want their poor investment services and they constantly call me and email me after I have repeatedly ask them not to. Never get involved with them or you won't be able to shake them. Totally unprofessional. They NEVER pick up their (855) number to help you. STAY AWAY!!!!

I've been using this service to track my finances for about a year. It's ok for that, but I can't recommend investing with them. Their portfolio review that they insist on hooks you up with a high pressure salesman that will make you feel like an idiot if you don't send them any money. It was a huge turn-off for me.

After entering my details (investments, income and expenses) I was provided an *excellent* up-to-date snapshot of my financial picture, which is clear, concise and easy to understand. There are also links to articles (such as a forecast on the health of Social Security) which I found very helpful. I do not manage my investments through the app, so for my use I have no need to look elsewhere. Accurate, concise information on current investments with a look at how my savings and investments compare with my retirement goals. All this with no pesky ads and half-information! It's a keeper!

Terrible - bait and switch on high rates. If you move money in plan to leave it as it takes 60 days to get it out. They limit how much you can withdrawal and then limit again for 60 days. Terrible experience and certainly NOT a bank. Run as fast as you can.

Personal Capital has Great Customer Service and help. Their free tools really can't be beat, for tracking your money and investments. Their investment portfolio and strategy are decent. I would say if you are comfortable investing yourself in index funds and understand some basic investment principals their .89% AUM fee is probably not worth it to you. If you are with anyone except Fidelity, Vanguard or Schwab and pay for investment advice Personal Capital is better and cheaper. They do not do tax advice which is frustrating because investing and taxes are commingled in my book. However if you simply want to set it and forget and be able to speak with an actual human regarding our account Personal Capital is a better option than any of the robo advisers or other firms which charge north of 1%.

OK as a free service until there are problems. I liked having one spot to look at all of my accounts. There were periodic issues accessing some Fidelity accounts, but those were fixed with updating the account information (not sure why this “update” was needed since nothing changed on my end). My bank started requiring two factor authorization 2 months ago. I submitted a problem report to Personal Capital a month ago. Still no bank account access. With the increased use of two factor authentication, this will be an increasing problem for Personal Capital.

After adding all my accounts to Personal Capital, I received a popup that said I had earned a free advisor review... An actual person would call me. It was my day off, so I scheduled a good time later that day. I had considered other plans for the day, but decided to take the call instead. After all, what's more important than free, expert, personalized financial advice about my portfolio?

I have been with them for a year. THEY made money, I didn't. When I finally decided to close down with them I tried to get in touch with my financial advisor. He had left the company 6 months ago and the only contact I had from a new advisor was an email - no phone call. I also tried to reach out to the financial person that initially got me involved at Personal Capital. He also left the company. What a waste of my time and money.

They have great customer service and the app has nice features. But the stocks, bonds, etc. that they put me in did not serve me well. My self managed Fidelity account had better returns for 2018 than my professionally managed account at Personal Capital which is down 9.6%. Also, last year at tax time, I had to pay thousands of dollars in taxes due to Personal Capital selling most of my stocks and mutual funds, so I could be more "balanced". I'm more of a buy and hold investor.

I first learned of Personal Capital via recommendations on Consumer Affairs. Previous Quicken users indicated that the Personal Capital site would replace most of Quicken's attributes, with easy download of banking, credit cards, etc. After a few months using their program sporadically I stopped since it wasn't an alternative to Quicken. I am still using the old program (Quicken) but no downloads, everything is manual entries.

I've told them over and over that it shows the true current balance as the prior balance and the prior balance as the current balance, so the only thing I can do is enter the whole balance manually as cash. Then, the retirement planner is useless! I don't understand how, if they are able to link the account, they can't point the "hooks" to the correct balance. For God's sake, they are right on the home page dashboard of the 401(k) website!!! Mint doesn't have this problem, so it's back to Mint. Unfortunately, Mint is more a budgeting website and I need a retirement planner. (I don't use PC's commissioned services, so I'm getting what I pay for, but I wonder if their paid services are this bad.)

I read a lot of reviews saying this was better than Quicken. What nonsense! The planning tool is a simplistic bit of garbage - I could build something better in a spreadsheet in less than 5 minutes. They also require a cell #, which I almost never give out, but did in this case, though they swore up and down not to use it. In less than 24 hours, they were calling me. I canceled the account, and hope I won't regret allowing my accounts to be linked to them, even momentarily.