Mutual of Omaha Reverse Mortgage Reviews

Better stay away if your hope is to get something done in less than 6 mo. Also be ready to show your underwear as if you are requiring a mortgage on your own house. You own the asset, not them. They have not figured this out yet. Five fingers down.

I was overjoyed with the entire process from start to finish. Billy ** was my first contact. He explained the process in detail and when I had questions he would answer me in easy to understand terms. He was very friendly and helpful. Billy made the entire process easy. Diego was the second contact and he was also very friendly and helpful. I knew where we were in the process from start to finish. When I had questions, Billy or Diego, sometimes both, were there to answer within an hour usually. The locals they hired for appraisal and closing were also great. The entire process was really a pleasure. I would definitely recommend Mutual of Omaha to all my friends and family.

I had a great experience with Mutual of Omaha! I knew the company had a great reputation, but I was surprised by how seamless the process was. Everyone was very friendly, kind, and accommodating, and they made sure I understood the process before proceeding. I will recommend Mutual of Omaha to everyone!

Good experience. Everything was explained well. Representatives took their time so that I could understand things well. Attentive communication by the phone. Representatives were easy to reach and responded timely.

Gina ** was an absolute joy to work with. Always responding promptly and providing anything I needed. A true asset to your company! The service was second to no one. I truly cannot be any happier with my service.

I have no idea where to begin. John was just wonderful. A very kind understanding man. I first contacted him in July 2024. I told him I was interested and a reverse mortgage. He told me he could help me. He was the best. His first try was unsuccessful, however, he said “Don’t worry I will get you a reverse mortgage”. After many obstacles, setbacks and three months of his hard work he was finally successful. I cannot imagine dealing with anyone better than John. If you want the job done give it to John, he will get it done.

Brian is Great! The Process took almost 5 Months! Had to Jump through Multiple Hoops. Thanks to one individual, Not Brian! He keep me calm throughout the process and understood my frustrations with the individual in Question! Thanks Brian! You will be my Loan Officer for Life! Don

My experience with Mutual of Omaha was more than awesome, especially Sean ** and Natasha **. I feel like both of them went over and above to help me every step of the way. I actually feel like Sean is part of my family. I will be checking in with him occasionally to see how he and his family are doing. I am more than satisfied.

From the first phone call to Angela **, the entire process was smooth and easy. This was the easiest home loan I have ever done. Everything was completely explained to us with professionalism, friendliness and patience. We were updated daily and never left in the dark. We would highly recommend Angela ** and Mutual of Omaha to anyone looking for a reverse mortgage.

Scott was very helpful and explain everything to us, and made it very easy to do. The teamwork with very helpful on phone, and Anthony who came to our house explain everything to us again. I would recommend Scott.

The process was explained and followed up very well all due to Brian ** and Angela **. I cannot say enough words about their professionalism and assistance in submitting everything I needed to complete the process.

It was a pleasure to work with Brian ** and his team. They helped us to make this an easy process from the day we called Mutual of Omaha to completion! All of our phone calls were returned as soon as possible. Everything was explained in an easy-to-understand way.

Pete ** was extremely patient and compassionate about my situation and explained everything in detail. He was also amenable to having my financial analyst join us on a call to ensure I was entirely comfortable. While the process to achieve the end result was lengthy, it reflected Mutual of Omaha's commitment to the customer and Pete was available every step of the way. Pursuing a reverse mortgage greatly alleviated the financial stress I was feeling after the death of my husband. His final dying wish was that I remain in the house and I feel blessed that I am able to do so.

Nancy was a knowledgeable and awesome person to work with, she answered all my questions even the ones asked over and over with patience. She fought for me through the whole process and was available for anything I needed. I highly recommend Mutual of Omaha.

Everyone at Mutual I dealt with was very helpful and available when I needed them. I really appreciate Jonathan ** for his patience with me. It took a little longer than I hoped but it was due to outside issues concerning my home. Even so, they stuck with me and saw the process through.

Everyone at this company is very friendly, professional and knowledgeable! I’m so glad I decided to go with Mutual of Omaha!! They were superb ♥️♥️. I thought I was going to be stressed out but Patty ** made it so easy.

During a time of turmoil after losing my husband, I recently closed my reverse mortgage with Mutual of Omaha. I carefully explored all my options and after a few months, I concluded that a reverse mortgage with Mutual of Omaha was the best option for me. The individuals I had the opportunity to work with were exceptional. Susan **, my loan originator, was patient and kind, providing me with answers to all my questions and guiding me through the process of signing my application online. Trianda **, my processor, was also wonderful to work with. She was always on top of everything and ensured the process ran smoothly. Susan, Trianda, and Mutual of Omaha were a great team to work with!

The entire process was explained including the potential pitfalls and fees. After reviewing the proposal and estimated cost, I realized it was a no-brainer for our financial situation. We were given many opportunities to ask questions, and all were answered promptly

We have engaged several mortgage companies in the past, some went well some we won't recommend. This latest experience with Mutual of Omaha has been the best of them all. We highly recommend Mutual of Omaha. The process went very well without unnecessary stress and confusion. We especially appreciate our loan officer who is a delight to work with.

I found the Mutual of Omaha representative, King **, to be very helpful, straightforward, honest, and truly concerned about my family. He went beyond the call of duty to be helpful to us. The results of his work has resulted in a new financial lease on life.

Working with Barbra ** was a pleasure from start to finish. She answered e-mails promptly at all hours, let us know what was next in the process, and kept us up to date. Highly recommend Barbra to any potential client.

Do not trust Mutual of Omaha Reverse Mortgage. After I committed to the application process and was scheduled for closing M. of O. decided my homeowners ins. was unacceptable because it was with "Farm Bureau" ins. co. I went to a reverse mortgage to reduce my monthly expenses. But for the "privilege" of doing business with M. of O. they forced me to pay $1,006. a year higher premium in 2023, which this year has gone to over $1,500 a year more. These increases are all because I was forced to split up my coverage into two policies that covered the same items for the same amount of coverage. So because of this, the privilege of a reverse mortgage is costing me money, not saving on my expenses! They are not truthful nor trustworthy!

After all of the TV ads I had seen about reverse mortgages, I was reluctant to start the process. A good friend of mine recommended Mutual of Omaha. When I submitted my request for information, I was fortunate to get an e-mail from Michael ** who would be the lender to handle my account. He explained the whole process to me, and went over anything I didn't understand. He always returned my calls or e-mails quickly. The second person involved was Abbie ** who was the processor for my loan. There were a few issues that needed to be corrected before I could be approved, and she worked for several weeks getting everything done. Both Michael and Abby (as well as their teams) went above and beyond to get me the loan in a timely manner. I can't thank them enough!

Very Very Very good, and the process was faster than my credit union of 30 plus years. The help with information and help with understanding the process was better than my first loan from Suncoast credit union.

From the very beginning, Lauren was kind enough to answer all of our questions and guide us through the process with patience and care. Thanks to her and her team for making something complicated very easy.

This was the best experience I have ever had in working with a company in securing any kind of loan. The process was simple and Nicole was quick to assist at every step. From time of application to fund deposit was less than 30 days. Nicole made sure to get answers from me for questions the underwriter had. I highly recommend MOO Reverse Mortgage to anyone. Closing attorney was outstanding.

I was so lucky to get Carol ** when looking for help to stay in my house after my husband died. She was smart, tireless, efficient, technically savvy, pleasant on the phone, willing to deal with my sister as my unofficial proxy, and comforting when I would lose hope. Believe me, being faced with maybe having to move after 26 years is not fun and Carol’s strength helped me stay the course. TYSM Carol!! I am planning a festive dinner for all the local people who helped and Carol I would love if you could come to Las Cruces to celebrate with us!?

I received friendly and helpful, professional advice from the team from the very beginning. My mortgage agent Angie ** helped guide me through the process and prepared me for the next step of the loan. I worked closely with Abby ** making sure that she and the underwriters had all of my information to provide a smooth and easy transaction. I’m very happy and grateful that I chose Mutual of Omaha for my Reverse Mortgage!

I was pleased with the consistent follow up that my Rep, Joseph did. He called frequently with updates and kept the process moving forward. He was professional and knowledgeable. I would highly recommend him for any of my family or friends who are interested in a reverse mortgage.

Scott ** was very supportive and knowledgeable about the reverse mortgage process. He explained things very clearly and provided detailed step-by-step explanations. He made sure I understood the details, and he regularly contacted me regarding the status of my reverse mortgage (even during weekends and evenings). Thanks to Scott I became confident and comfortable during the entire process. He was a pleasure to work with.

Darren was easy to work with, he was encouraging, positive and very patient. He always got back to us immediately anytime we had a question. I highly recommend Mutual of Omaha! Thank you Darren for all your help.

Both Diane and Ed were a pleasure to work with. They demonstrated professionalism throughout the entire process. I now have first-hand experience as to why mutual of Omaha is the number #1 reverse mortgage company!

I had researched reverse mortgage providers for a number of months before I decided that Mutual of Omaha would be the best choice for me. They are an established company that I had done business with previously (although not dealing with mortgages or reverse mortgages). I was kind of expecting a bad experience; but I was pleasantly surprised.

Everyone we dealt with was professional and pleasant. We were kept informed of every step along the way. All the documents they required could be easily sent by email. We never left our home. Even closing took place at our kitchen table. The entire process took about 2 1/2 months. Now we can relax about expenses both expected and unexpected. We might even do a few small home improvement projects. Thank you Mutual of Omaha Reverse Mortgage.

Brian ** was very responsive, and to the extent he was able to help me, he did. The rest of the Team not so much. The process could have been smoother and more responsive. They could have examined my application and generated a list of required documents rather than one request at a time, with a long delay in between. I submitted the Divorce documents without even being asked because I saw it on a list that I was apparently not supposed to see. I got the impression that the closing was going to drag on until September or October according to the dates on the list.

I had a very good experience. I had little to no knowledge regarding reverse mortgages except for what research I had done to decide on the company. I am so happy I chose Mutual of Omaha. David was so very thorough with his explanation on every aspect of the reverse mortgage. If you are searching for a reverse mortgage stop here and look no more. They are the best.

We couldn't have asked for a better representative to help us with this transaction. He kept us informed on every step. He was always there for us. He was the best. Ask for him if you need a great guy to help you,.

The application process was simple. The Loan Officers were able to answer all our questions and followed up with a text or email. Extensive paperwork was not required and we were able to start the process online. The counseling class that is required was very informative also.

I contacted Mutual of Omaha about a reverse mortgage. I talked to their agent Joseph and the process took off from there. It moved quickly until it was discovered that I had a probate loan out within one year of negotiating the reverse mortgage. The FHA recently changed the regulations that you could not have a loan out within one year of applying for this loan. My agent Joseph hung in there with me for several months, keeping me updated on the process until the one year had passed. After that it was less than a month before it was completed. Thank you to Joseph and Mutual of Omaha for staying with me through the complete process.

I started the process with Jerry ** in April of 2024, he is a great fast talker. An awesome salesman, although nothing he says is what actually happens. It took 3.5 months to close, and every month he said just a couple more weeks. It was a lot of hard work on my end. Lots of paperwork and letters to send. I met with him once, after that, everything only by email. My situation was not perfect, but most people’s situations are not perfect if you need a reverse mortgage.

I would have given the process we went through a negative rating! We started the process on 3/22/24. Our agent Brett out and out lied to us several times. We questioned him many times about the roof needing replaced and well as the spare bedroom ceiling. He always assured us that a lot of people get this mortgage for home improvements. We submitted paperwork on 3/22, 25, 26, & 27/2024. Friday 4/5/24 Brett called to say everything look great. When asked about how long it would take to receive the check he said about a month. What! When we started the process he said it should take about a month, you CAN NOT TRUST ANYTHING THA HE SAYS!

Great experience! I was always able to get my questions answered, and they walked me through each step of the process. I would definitely recommend Mutual of Omaha to others looking at getting a reverse mortgage

It was just about the worst experience of my life. Two appraisals with the second being $40k lower than the first. The title company could not figure out how to handle a JTWROS transfer with my mom's death certificate. The title company out and out lied to me at least four times and eventually decided I needed two affidavits of heirship. They were trying to charge $7000 for title insurance.

I applied for this mortgage as a tool to supplement my fixed disability income, and as a solution for improving my cash flow until I'm of retirement age. I wanted ease my fear of losing my house. The loan officer assured me time and again that I didn't need to worry, that my application was very "straightforward" and he could not see or anticipate any problems. I told him that my situation had changed and that I I needed to pay off creditors. He said, no problem, you're going to like what I can do for you, we're just waiting for the underwriter to sign-off. Finally, after 2 1/2 months I am told that everything is approved and we're scheduling the closing. 'I'll close on 06/26/23 and get funded on 06/30/23.

I helped my parents take out a reverse mortgage on their home. The loan officer was very helpful and I would recommend using them. I had a great experience. They responded to me quickly, and they had a lot of information to give.

My wife and I applied for a reverse mortgage. We started out in beginning of May and it went on for 5 months. Eva ** who was our processor never submitted all of our documents for earnings. We were denied because she never submitted all of our documents and it fell short of income. We had to resend those documents which took another 7 weeks.

Promised the world, bad mouthed other lenders, just wanted my certificate, then took six months to close and never provided an accurate closing cost statement. They started with a $6000 origination fee that they waived when I pressured them to not charge me. Poor communication with underwriters and closing was a joke. Random attorney showed up unannounced at door for closing and could not answer any questions. He was too busy texting his next stop. GO ELSEWHERE....BUT GOOD LUCK. The entire industry is a shame. Closing cost were over 20K at first and I only needed a 10K cash and line of credit. Nothing like taking advantage of the elderly.

I had a very good experience with Mutual of Omaha for our reverse mortgage. We used MUOM because of the highest rating on internet. We started with one agent and then we had Andrew. He was very informed and kept us up the date on everything. I would highly recommend this company to anyone asking.

Reverse mortgages are the best thing since sliced bread. The mortgage industry is astoundingly unfair to many home buyers but the reverse mortgage is the right idea, for a change, allowing many homeowners whose major asset is their home to access their own hard earned money that is otherwise locked up in their home. My reverse mortgage application process was sometimes confounding because of an unhelpful HOA, among other things. Cheryl **, for Mutual of Omaha, had the patience and good grace to help me with tasks that went above and beyond and to reassure me that it would all be worth it in the end.

My case manager, Rodney ** was great, however the service by the other staff members was not. I became frustrated when calls were not returned and after receiving emails that seem to infer that I had done something wrong. The long process was terrible. And finally the kicker was to receive a check for over $6000 where I was overcharged!! How does that happen?

Very helpful staff. The Process went quickly and helped me immensely. Always kept me updated on the process. I would highly recommend this company to anyone thinking of doing a reverse mortgage. I was very happy with the whole process.

Our experience was Amazing from the Start. We Felt Comfortable with our Representative from Day One. The other Companies we talked with were pushy. And could've cared less about us. She gave us all the positives and negatives upfront. We knew we definitely were doing the right thing for us. Any problems we had she was patient with us. She went above and beyond many times, to the end. We Would recommend them to anyone thinking about doing this.

Overall found the experience to be easy and painless with the exception of the appraisal process. In the end two were required and the results were alarming to me. A difference of 30k just seems incorrect and something should be done about the difference in values. I have a hard time believing this occurs on a regular basis and wasn't pleased the lower of the two was the one used for value. I was pleased with Barbra's handling as she made the experience as seamless as possible given the current situation with vendors, contractors etc.

Oh my Gosh. I cannot believe how incredibly easy and honest these people were at Mutual of Omaha. We handled everything over the telephone and in the beginning I was skeptical. But they came through with each and every step of the way, just like they had promised me. Chris ** was my loan officer and he was so professional and honest with me about everything. Thank you. Mutual of Omaha I love my new loan and totally trust you!!

To keep this short a second appraisal was asked for. I was told we would not have to pay for if that happens. We paid for it appraisal came in at 180.00. I pointed out four properties. Three in my street one for 253.000. One for 450.000 one 243.000 another for 243,000. Your sales specialist rude and wanted no part of an appeal I was told it would never work.. I just kept pushing until I found someone who would help. Even her reaction was no to appeal because the appraisers probably would not cooperate and it could take another two months. But because of research I had done it would probably get approved for more.

Greg ** was my agent. This was not my first reverse, but it was the best. Greg educated me on what a reverse mortgage was and its benefits and encouraged me to ask questions before making a decision. Communications were ongoing, and I was kept informed through each step and what to expect next. Emails or phone calls were responded to quickly, which takes the stress away when dealing with this big of a move.

The application process is laborious and, oftentimes, the broker and underwriter, were on different pages. The constant requests (almost daily) for information was maddening. It seems the process could have been easier if a checklist of possible information requests were given at the start by the underwriter. Be prepared and have patience. As an aside, my broker, Barbara **, was topnotch and a great person in the process.

Very smooth process. Everyone involved was knowledgeable pleasant and extremely responsive. Would suggest that anyone use Mutual or Omaha. My information was kept private. The companies used for in home signing & appraisal were extremely easy to work with, and all local which I prefer.

My experience in applying for this lengthy loan and often tedious process was made tolerable by Gregg. He kept me informed prior to each activity every step of the way. Most of all I appreciated his professional manner and expertise in explaining the content of each document. I really liked the easy going manner. Thanks, Gregg. Phyllis

Your agent for me was Dave **. He did a very good job, his explanations were clear and his communications prompt and kind. I'm giving you 4 stars instead of 5 because it took months for you to arrange an appraisal of my house.

After a long process and very pleased with the way all your different teams. Helped me through my loan. I received my money from you as it was to be done. However, not long afterward my account was transferred over to a different company. Not satisfied with this at all. I trusted Mutual of Omaha. And now I have someone, I know nothing about.

I felt that the appraisal was very low considering the homes in the neighborhood. My neighbor had their appraised for the same as my home and his was in bad shape plus it has no deck or nice shed or fireplace.

Loi and Jocelyn were professional, available, helpful, and knowledgeable. When minor problems arise, they handled all details and I never felt frustrated during the process. These two and Mutual of Omaha’s reputation made my experience successful and I will recommend this service highly.

The house is worth 700,000 but it was only appraised at 600,000 leaving me with only a 120,000 gain in available funds. The underwriter was practically obsessed with proving we paid a $65 HOA fee from a house sold a year earlier. Then they made a mistake in the calculations and had to do at least half of the signatures all over again. I should’ve told them to forget about the loan. My mistake. Nothing wrong with the loan officer by the way. It’s the approval system and others’ mistakes she had to deal with as well.

We went through the ringer with this first time reverse mortgage. Our agent was Sabrina **. We felt like we were a second thought and by the time we were able to finalize. We were just desperate to get enough money to pay our tax debt before it got any larger. Then to add to our frustration the mortgage shows our address as **. Our actual address is **. Then great big Mutual Of Omaha sells our mortgage. I have only one thing to say to Mutual Of Omaha. "You will never get any more business from us."

Dave ** kept dragging out the experience. He bad mouthed other lending companies. And he had me give him the same documents several times. He even tried to tell me that I had tried to hide income. I had given him bank statements with all the income circled and highlighted. When he finally got on my last nerve I actually yelled at him that he was some kind of scam artist.

Received a letter from a lawyer about previous contact with realty co. They were paid off to terminate contract and later tried to file a claim against me. Talked with representative and cleared that matter up. It's nice to be represented with someone that has my back at all times. Also getting the funds I'm able to is very easy.

I had a very personable person, Jane **, who answered all my questions and was able to guide me through the whole process. She was dependable, professional, courteous, friendly and a really exceptional person to deal with. Other companies were horrible.

Going through the Reverse Mortgage procedures is always more involved than standard home buying with a mortgage. Ms. ** walked me through the complete procedures (yes, there is more than one!) to completion. Also, I needed to call her several times about questions and concerns. She was always so very helpful. I highly recommend her.

Very helpful throughout the entire process. Keep me posted on all aspects during process. Bonnie ** was great to work with. I will recommend Mutual of Omaha to friends and family that are considering a reverse mortgage. Thanks for the great work.

She was Professional but courteous. Responding promptly to our questions. Lisa kept her appointment and arrived on time and was available to answer all our questions and made us feel like we were important to her and not just another statistic.

At signing you’ll be get 1/3 or 1/4 of what they promise you. Of the total money you be getting. And are trying desperately to get much older citizens because are easer to sign what’s being put in front of them. Predatory loan officers from Mutual “Denise **” and co worker Mike. By Esperanza ** and son.