Mutual of Omaha Reverse Mortgage Reviews

Better stay away if your hope is to get something done in less than 6 mo. Also be ready to show your underwear as if you are requiring a mortgage on your own house. You own the asset, not them. They have not figured this out yet. Five fingers down.

I was overjoyed with the entire process from start to finish. Billy ** was my first contact. He explained the process in detail and when I had questions he would answer me in easy to understand terms. He was very friendly and helpful. Billy made the entire process easy. Diego was the second contact and he was also very friendly and helpful. I knew where we were in the process from start to finish. When I had questions, Billy or Diego, sometimes both, were there to answer within an hour usually. The locals they hired for appraisal and closing were also great. The entire process was really a pleasure. I would definitely recommend Mutual of Omaha to all my friends and family.

I had a great experience with Mutual of Omaha! I knew the company had a great reputation, but I was surprised by how seamless the process was. Everyone was very friendly, kind, and accommodating, and they made sure I understood the process before proceeding. I will recommend Mutual of Omaha to everyone!

Good experience. Everything was explained well. Representatives took their time so that I could understand things well. Attentive communication by the phone. Representatives were easy to reach and responded timely.

Gina ** was an absolute joy to work with. Always responding promptly and providing anything I needed. A true asset to your company! The service was second to no one. I truly cannot be any happier with my service.

I have no idea where to begin. John was just wonderful. A very kind understanding man. I first contacted him in July 2024. I told him I was interested and a reverse mortgage. He told me he could help me. He was the best. His first try was unsuccessful, however, he said “Don’t worry I will get you a reverse mortgage”. After many obstacles, setbacks and three months of his hard work he was finally successful. I cannot imagine dealing with anyone better than John. If you want the job done give it to John, he will get it done.

Brian is Great! The Process took almost 5 Months! Had to Jump through Multiple Hoops. Thanks to one individual, Not Brian! He keep me calm throughout the process and understood my frustrations with the individual in Question! Thanks Brian! You will be my Loan Officer for Life! Don

My experience with Mutual of Omaha was more than awesome, especially Sean ** and Natasha **. I feel like both of them went over and above to help me every step of the way. I actually feel like Sean is part of my family. I will be checking in with him occasionally to see how he and his family are doing. I am more than satisfied.

From the first phone call to Angela **, the entire process was smooth and easy. This was the easiest home loan I have ever done. Everything was completely explained to us with professionalism, friendliness and patience. We were updated daily and never left in the dark. We would highly recommend Angela ** and Mutual of Omaha to anyone looking for a reverse mortgage.

Scott was very helpful and explain everything to us, and made it very easy to do. The teamwork with very helpful on phone, and Anthony who came to our house explain everything to us again. I would recommend Scott.

The process was explained and followed up very well all due to Brian ** and Angela **. I cannot say enough words about their professionalism and assistance in submitting everything I needed to complete the process.

It was a pleasure to work with Brian ** and his team. They helped us to make this an easy process from the day we called Mutual of Omaha to completion! All of our phone calls were returned as soon as possible. Everything was explained in an easy-to-understand way.

Pete ** was extremely patient and compassionate about my situation and explained everything in detail. He was also amenable to having my financial analyst join us on a call to ensure I was entirely comfortable. While the process to achieve the end result was lengthy, it reflected Mutual of Omaha's commitment to the customer and Pete was available every step of the way. Pursuing a reverse mortgage greatly alleviated the financial stress I was feeling after the death of my husband. His final dying wish was that I remain in the house and I feel blessed that I am able to do so.

Nancy was a knowledgeable and awesome person to work with, she answered all my questions even the ones asked over and over with patience. She fought for me through the whole process and was available for anything I needed. I highly recommend Mutual of Omaha.

Everyone at Mutual I dealt with was very helpful and available when I needed them. I really appreciate Jonathan ** for his patience with me. It took a little longer than I hoped but it was due to outside issues concerning my home. Even so, they stuck with me and saw the process through.

Everyone at this company is very friendly, professional and knowledgeable! I’m so glad I decided to go with Mutual of Omaha!! They were superb ♥️♥️. I thought I was going to be stressed out but Patty ** made it so easy.

During a time of turmoil after losing my husband, I recently closed my reverse mortgage with Mutual of Omaha. I carefully explored all my options and after a few months, I concluded that a reverse mortgage with Mutual of Omaha was the best option for me. The individuals I had the opportunity to work with were exceptional. Susan **, my loan originator, was patient and kind, providing me with answers to all my questions and guiding me through the process of signing my application online. Trianda **, my processor, was also wonderful to work with. She was always on top of everything and ensured the process ran smoothly. Susan, Trianda, and Mutual of Omaha were a great team to work with!

The entire process was explained including the potential pitfalls and fees. After reviewing the proposal and estimated cost, I realized it was a no-brainer for our financial situation. We were given many opportunities to ask questions, and all were answered promptly

We have engaged several mortgage companies in the past, some went well some we won't recommend. This latest experience with Mutual of Omaha has been the best of them all. We highly recommend Mutual of Omaha. The process went very well without unnecessary stress and confusion. We especially appreciate our loan officer who is a delight to work with.

I found the Mutual of Omaha representative, King **, to be very helpful, straightforward, honest, and truly concerned about my family. He went beyond the call of duty to be helpful to us. The results of his work has resulted in a new financial lease on life.

Working with Barbra ** was a pleasure from start to finish. She answered e-mails promptly at all hours, let us know what was next in the process, and kept us up to date. Highly recommend Barbra to any potential client.

Do not trust Mutual of Omaha Reverse Mortgage. After I committed to the application process and was scheduled for closing M. of O. decided my homeowners ins. was unacceptable because it was with "Farm Bureau" ins. co. I went to a reverse mortgage to reduce my monthly expenses. But for the "privilege" of doing business with M. of O. they forced me to pay $1,006. a year higher premium in 2023, which this year has gone to over $1,500 a year more. These increases are all because I was forced to split up my coverage into two policies that covered the same items for the same amount of coverage. So because of this, the privilege of a reverse mortgage is costing me money, not saving on my expenses! They are not truthful nor trustworthy!

After all of the TV ads I had seen about reverse mortgages, I was reluctant to start the process. A good friend of mine recommended Mutual of Omaha. When I submitted my request for information, I was fortunate to get an e-mail from Michael ** who would be the lender to handle my account. He explained the whole process to me, and went over anything I didn't understand. He always returned my calls or e-mails quickly. The second person involved was Abbie ** who was the processor for my loan. There were a few issues that needed to be corrected before I could be approved, and she worked for several weeks getting everything done. Both Michael and Abby (as well as their teams) went above and beyond to get me the loan in a timely manner. I can't thank them enough!

Very Very Very good, and the process was faster than my credit union of 30 plus years. The help with information and help with understanding the process was better than my first loan from Suncoast credit union.

From the very beginning, Lauren was kind enough to answer all of our questions and guide us through the process with patience and care. Thanks to her and her team for making something complicated very easy.

This was the best experience I have ever had in working with a company in securing any kind of loan. The process was simple and Nicole was quick to assist at every step. From time of application to fund deposit was less than 30 days. Nicole made sure to get answers from me for questions the underwriter had. I highly recommend MOO Reverse Mortgage to anyone. Closing attorney was outstanding.

I was so lucky to get Carol ** when looking for help to stay in my house after my husband died. She was smart, tireless, efficient, technically savvy, pleasant on the phone, willing to deal with my sister as my unofficial proxy, and comforting when I would lose hope. Believe me, being faced with maybe having to move after 26 years is not fun and Carol’s strength helped me stay the course. TYSM Carol!! I am planning a festive dinner for all the local people who helped and Carol I would love if you could come to Las Cruces to celebrate with us!?

I received friendly and helpful, professional advice from the team from the very beginning. My mortgage agent Angie ** helped guide me through the process and prepared me for the next step of the loan. I worked closely with Abby ** making sure that she and the underwriters had all of my information to provide a smooth and easy transaction. I’m very happy and grateful that I chose Mutual of Omaha for my Reverse Mortgage!

I was pleased with the consistent follow up that my Rep, Joseph did. He called frequently with updates and kept the process moving forward. He was professional and knowledgeable. I would highly recommend him for any of my family or friends who are interested in a reverse mortgage.

Scott ** was very supportive and knowledgeable about the reverse mortgage process. He explained things very clearly and provided detailed step-by-step explanations. He made sure I understood the details, and he regularly contacted me regarding the status of my reverse mortgage (even during weekends and evenings). Thanks to Scott I became confident and comfortable during the entire process. He was a pleasure to work with.

Darren was easy to work with, he was encouraging, positive and very patient. He always got back to us immediately anytime we had a question. I highly recommend Mutual of Omaha! Thank you Darren for all your help.

Both Diane and Ed were a pleasure to work with. They demonstrated professionalism throughout the entire process. I now have first-hand experience as to why mutual of Omaha is the number #1 reverse mortgage company!

I had researched reverse mortgage providers for a number of months before I decided that Mutual of Omaha would be the best choice for me. They are an established company that I had done business with previously (although not dealing with mortgages or reverse mortgages). I was kind of expecting a bad experience; but I was pleasantly surprised.

Everyone we dealt with was professional and pleasant. We were kept informed of every step along the way. All the documents they required could be easily sent by email. We never left our home. Even closing took place at our kitchen table. The entire process took about 2 1/2 months. Now we can relax about expenses both expected and unexpected. We might even do a few small home improvement projects. Thank you Mutual of Omaha Reverse Mortgage.

Brian ** was very responsive, and to the extent he was able to help me, he did. The rest of the Team not so much. The process could have been smoother and more responsive. They could have examined my application and generated a list of required documents rather than one request at a time, with a long delay in between. I submitted the Divorce documents without even being asked because I saw it on a list that I was apparently not supposed to see. I got the impression that the closing was going to drag on until September or October according to the dates on the list.

I had a very good experience. I had little to no knowledge regarding reverse mortgages except for what research I had done to decide on the company. I am so happy I chose Mutual of Omaha. David was so very thorough with his explanation on every aspect of the reverse mortgage. If you are searching for a reverse mortgage stop here and look no more. They are the best.

We couldn't have asked for a better representative to help us with this transaction. He kept us informed on every step. He was always there for us. He was the best. Ask for him if you need a great guy to help you,.

The application process was simple. The Loan Officers were able to answer all our questions and followed up with a text or email. Extensive paperwork was not required and we were able to start the process online. The counseling class that is required was very informative also.

I contacted Mutual of Omaha about a reverse mortgage. I talked to their agent Joseph and the process took off from there. It moved quickly until it was discovered that I had a probate loan out within one year of negotiating the reverse mortgage. The FHA recently changed the regulations that you could not have a loan out within one year of applying for this loan. My agent Joseph hung in there with me for several months, keeping me updated on the process until the one year had passed. After that it was less than a month before it was completed. Thank you to Joseph and Mutual of Omaha for staying with me through the complete process.

I started the process with Jerry ** in April of 2024, he is a great fast talker. An awesome salesman, although nothing he says is what actually happens. It took 3.5 months to close, and every month he said just a couple more weeks. It was a lot of hard work on my end. Lots of paperwork and letters to send. I met with him once, after that, everything only by email. My situation was not perfect, but most people’s situations are not perfect if you need a reverse mortgage.