TJ Maxx Reviews

This past week I began receiving an excessive amount of calls (5-8/day) with threats from Takhar reporting me to a credit bureau. I contacted Double Day again and they claim their "special service" department has taken care of the issue. Double Day has kept me as a middle man in the whole thing but gave me the information of a manager "Kim" with the badge number 135. I provided this information to "Brian" at Takhar who said he would wait to hear more from Double Day. I have been completely annoyed and bothered by both Double Day and the Takhar group by their inability to solve their problem, but ultimately this all comes back to the security breach by TJ MAXX. If anything can be done against any of these companies for their harassment and inability to fix my problem please let me know. Thanks for your time and help.

My son was in the men's department while I was in the ladies department. After I selected the items I wanted to purchase, I proceeded to the register. I had 4 pair of jeans all with tags attached. Mr. C. came over and immediately yelled at me stating that the tag does not go with the jeans and stated that no one from the store place the tag on the jeans. They were a pair of Paige Jeans that were regularly $79.99 and reduced to $15.00. I asked could he check the machine they use to mark down items, he said "no". I asked could he pull the sticker off to see what the other sticker behind it reads in the computer when he scans it, he said "no".

As I was asking for his help on verifying the merchandise he continued to walk off several times, stating I'm not selling you these jeans. He humiliated me in front of the customers as well as employees, disrespected me by yelling. He is definitely not an asset to the company with this form of customer service, I feel as though there should be some form of disciplinary action taken place for this code of conduct. Emotional abuse, it really feels bad when someone yells at you and tell you that no one from there store made this mistake (accusing you of doing something).

She then handed me a piece of paper showing my credit was under review and that I would be getting 10% off in the mail in approximately six weeks. I then told her I wanted the credit inquiry stopped but was told there was nothing she could do to stop it. She said I would have to call the numbers listed in the 12 pages of credit paperwork which I had to scan over to find. I called approximately three different numbers but none were answering their phone on the weekend. I then called early Monday morning to stop the application but after being transferred to six different people through TJ Maxx and Chase bank, I finally received someone who then told me the inquiry was already made but that they would stop the card.

It was enough approximately three years ago when I was a victim of the TJ Maxx credit card fraud fiasco when nearly $3000 showed up on my credit nearly eight states away but now this is reason for me to never shop at TJ Maxx again nor to use any form of Chase banking. Thoroughly disgusting!

That seemed straightforward to us but we were wrong and as this woman took up we were totally screwed.

She started working on it and after some time she came up with 3 receipts. She asked my husband to sign one of them on which it was written store copy. My husband signed it. Out of the other two receipt, one has customer copy written on it and the other was a begin return memo which are both generally given to the customer. She didn't give it to my husband and when he asked for it, she said that she could not give to us. My husband asked her that we too need to have a record of the transaction even though its been returned but we need to check our credit card statement and we need to have a customer copy for proof if required. But she simply refused to give. Me and my husband were surprised with her and stood there quietly. Now, she had to charge us on the new card we opened... After about 15 minutes of wait she said ok its done.

She presented the receipt to my husband for the signature and as my husband was going through the receipt before signing it. He saw that she had charged us twice for the single $149.99 item we had bought. He told Margaret that something is wrong and she needs to check. She picked up the receipt from the counter and flew the receipt in my husband's face (though the receipt dropped from there only and didn't land on my husband's face. If it had, I wont have stood there silently). Needless to mention, we felt really bad but my husband gestured me to ignore it.

She again got back to her system and we again waited for about 15 minutes. Then she came back to us with yes, more receipts. She said, you are all set. As my husband checked the new receipt he found that we were charged for an amount which was not at all in our purchase and more to our surprise the amount was split in two amounts. Although as I mentioned earlier, we bought only one item. Again both of us tried to tell her something is going wrong. We were also very worried for what she was charging us for:

b) Being returned all wrong amounts.

We asked her what's happening. She said "this system is acting weird. I don't know." We were taken aback by her reply. She stood there looking at those a dozen of receipts as if nothing made any sense to her. She didn't knew what to do...how to do. Apparently, she had no brain to process a straightforward transaction and I could make out it made her extremely frustrated. As time kept on passing, she called somebody to help her. The store manager Kim ** came and told her something and she started doing it on the system. As Margaret was working and Kim was looking. Kim grabbed Margaret's hand saying "what are you doing." Margaret responded "I don't know". Anticipating another potential blunder by Margaret, my husband told Kim that please make sure everything is in place now. At this Margaret whispered to Kim that "he is irritating". We heard it very clearly and I was extremely upset.

I asked Kim if there was a complaint register or somebody to whom I could report a complaint. She said they didn't had a complaint register and she was the store manager so whom am I going to report to. I was further more offended. I told them "we know what she spoke. We stood here for 1 hour at the billing counter. Margaret created all the mess. Still we waited patiently and silently. We should have been the one complaining and contrary to that it's Margaret taking out on us. She is frustrated on herself and pouring out on us. We still don't know what we have been charged for, will have to check our statement. She cant just say my husband was irritating her. My husband has only been nice and kind to her for what mess she created since she didn't knew her job."

3.We wasted more than 1 hour on the counter for am item we chose in 2 minutes. I came home wondering is it even worth going to TJ Maxx... spending money... only to be insulted by a gross employee? I have no clue how many thousands of $$ I have spent in this store which I now regret. I have faced rough employees in the same store previously but they were like not giving a proper reply to a question or something like that. nothing as compared to this. My husband is not much into shopping but accompanied me just for my happiness but I really feel bad for the poor guy. I can't stand some wreck of a woman insulting him. I wish we had never gone there.

On Jan. 11, '10, I called customer service and spoke with Jane who informed me that even though I pay this "reduced" bill (which I still don't remember incurring), the mark would remain on my credit score. I said if the mark would remain there what would be the difference if I paid the total amount($192.00) or the partial amount? I was informed that it would just show the payment was made and the credit score would still show a black mark. So, I chose not to pay anything. How they can assume and do something so unjustified is beyond me. What am I able to do to correct this? I have always paid my bills and had I received any statements from TJMaxx Master Card I would have certainly been in contact with them. This supposed balance is over 1 1/2 years old!

I asked for the manager and a woman who was walking by took the jeans and said she would check the price and came back saying the jeans were not on sale, basically, backing up the cashier, because it was obvious that she was not a manager. What I got from it was that she was insinuating that I had changed the price tag. She put it in terms of people change price tags. I told her I wasn't one of them and that I had looked hard and long to find my selections. I also told her if someone changed the price, why didn't they just buy it after going through all the hassle? I ended up walking out with nothing and told her that I was disappointed with my experience and that I would be calling weights and measures on the company.

The second incident was at the Westchester location. I had a return from about a month and a half ago. With receipt in hand, but no price tag on one of the items, and a manager to check on the item price and skew number I was told that they didn't match. I had two items and told them that I purchased both at the same time. The manager, Hector **, said that I had taken off the clothing tags and showed me something under the arm. I showed him the tag that was still on the item. It was a Free People item and the tag was a tiny little metal piece with the name on it, which he seemed to fail to see or know his product (again, another false accusation toward me from another employee). I asked for the corporate information and his name and said that they need to know that their people are not properly tagging and therefore not acknowledging the product that they are selling.

I wish I was a secret shopper as I believe neither of these people are good representations of a company and are asking for their company to be sued because of their ignorance in handling customers properly. I will also add that I have worked in a company where the manager was suspicious and accusing everyone of stealing and putting everyone on the suspicion whether called for or not. What ended up happening was it was his own conscience and he was reflecting what he was doing on everyone else. I think the gal in the Culver City store was doing this as I know I did nothing wrong.

The manager then told the salesperson to go ahead and refund me. She then said to me, "I would never purchase anything that didn't have the tags on it and I would have told the salesperson to make a notation of it on the receipt." Okay, excuse me, but I, the customer, am apparently responsible to make sure it is documented when staff place unlabeled, incorrectly tagged merchandise on the floor? I don't think so. I did everything right. I purchased a dress from the sales floor. I returned it in the condition I purchased it in within the allotted time period and with the correct receipt. I was penalized by basically being accused of being a shoplifter or scamming the company by "switching tags" on the merchandise when in fact this was nothing more than an employee screw up that I apparently had to pay the consequences for by being humiliated in front of a store full of people. I have no intentions of ever shopping at another T.J.Maxx store again. I have worked as a retail manager in women's clothing for 10 years. I would never treat one of my customers this way. It is unprofessional and unnecessary. Maybe T.J.Maxx should train their employees on graciously accepting returns. It seems returning items to this store is a huge hassle judging from the other entries on this page.

Consequence: False charges on my credit card bill.

During this time both Carolyn and Yolanda were unprofessional, rolled their eyes at me and made me feel so discriminated against. There are no Asians in the area of Garner and I was not only verbally attacked by them but this crazy customer behind me started yelling at me saying I was holding up the line. The manager Yolanda did nothing to calm the situation and walked away. The white female customer continued to harass me saying I was holding up the line and was getting way too angry. I told her that this matter did not concern her. She got in my face and I did cuss at her because I felt threatened. I did tell her that I was going to call the Garner Police and later while in my car I did and will have that police report to pick up tommorrow.

As I was speaking on the phone with another manager from another store I told her that both Yolanda and Carolyn were discriminating against me and treating me badly and Carolyn interjected No She Isn't. Are employees suppose to say things like that to a good loyal customer? I think not. The manager then came back and I told the assistant manager from the other store that a customer started the fight with me and Carolyn screamed no she didn't. Give me a break.

All this is on video at TJMaxx and clearly the customer behind me charged me and got in my face. This whole ordeal could have been avoided had the manager took control of the issue instead of laughing about it making me so upset. I plan on suing TJMaxx for discrimination and for false advertisement. I also asked for the sku number of the purse and Carolyn would not give that to me. This was just clearly racial discrimination as well as poor management. Please help me with this issue. Physical damage is the customer behind me getting in my face so irrate she looked to hit me. Feeling completely belittled and discriminated against.

After much discussion Yvonne stated loudly for all to hear that she would contact New York to confirm whether the purse did in fact cost $129.99. I returned to the store the next day, purse, receipt and hang-tag in hand, was told the buyer had not returned the call to verify the price, I could not return the purse, I should leave my telehone number, Yvonne would contact me and tell me what the buyer said. The implication was that I had switched tags! Who treats customers like that? Absolutely no consequences other than rude, loud, unnecessary conversations. I promptly went to TJ Maxx-Temple City, returned the purse, no questions asked. As of today, Yvonne has not contacted me.

Here I am, an honest person who has been going to their store for over 25 years, and this guy basically was calling me a liar. It set me off right away. In fact, I had to even look closely to view whatever it was he was talking about. There was some tiny little places where it looks like just the dust from the floor would have gotten on the rim of the pant. He refused to return/exchange. I could not believe it. Their store conditions are always dirty and anything hanging that has length, like dresses or suits, often get dirty. And today was my final day. There was no other manager on duty; everyone else sat their and refused to use their discretion and judgment to satisfy a long-time customer.

I even went down the aisle of the store and grab a few things that were hanging which touched the floor. They too had dirt marks on them. To boot, the suit is a size to large, but I had not had time to go to my tailor to see if she could alter it. Even after I showed him the other items and proved what I was saying, he refused to let me use their phone to call corporate from their office. In addition, when I did not have my cell phone on me, I asked him to call and see what hours they were open so I could document that I was there that evening, he would not do it. I went to pick up their phone to dial, and he took his finger and hung up the line.

I am still in total shock and plan to file a formal complaint until my request is met for a refund. I will not stop - this is about principle at this point. He threatened to call the LAPD if I did not leave the store. And another associate, who knew full well that this guy was acting incorrectly, back him up. I have no one, other than my mother who was with me, that can vouch for what happened. It seemed like not a single person wanted to step up and do the right thing.

I am basically out the cost of the 3 suits I wanted to return, but mainly he cost of the white one which he would not return at all.

Long story short, when I asked them if my account had been used, they said there had been quite a few charges in the past ten days and named one of the locations as a Winn Dixie, which we don't have in San Antonio. I asked where is this Winn Dixie? I never used my card at a Winn Dixie, and they put me on hold and another woman came on and asked if I was disputing the Winn Dixie charges, and I told her I was trying to find out what was going on with my debit card and my account. The woman informed me there had been multiple charges in Florida ( I live in San Antonio, Texas) and that I needed to go in to one of the branches and go over my statement and fill out fraud paperwork.

I found out that my card was used in Florida for 10 days before my bank cancelled the card and over $2000 in charges so far. No one could tell me why they didn't even bother to call and ask why my card was being used in San Antonio and Miami on the same day and why someone was getting $100 at 4 different gas stations in the same day. I was so sickened by the whole situation but felt lucky that it was only $2000.

When I came home and read the letter, I was even more mad because my bank was informed over a year ago by TJ Maxx that my card information was compromised and my bank never informed me. (so it would not inconvenience my ability to use my debit card) The letter also stated that they vigilantly monitored the system for fraud. The letter was dated on April 30, 2008, and the card was cancelled on May 6, but the fraud started on April 26th! Why didn't the bank cancel it then? When I went it to the bank on may 8th, there were over 30 transactions done fraudulently, 14 of which were from April 30th on.

When I told my sisters about it (they also shop at Marshalls and Tjmaxx), my older sister called the bank to have them re-issue her a new card and she was informed that her account had already been flagged and they had been closely monitoring it for fraudulent activity, which she responded that they didn't monitor my account too closely because someone had used 2200 out of it so far and the bank hadn't caught it. The girl even argued with my sister about re-issuing a new card and said that if they had had to re-issue cards to everyone whose account was compromised they would have to re-issue 20,000 new cards. My sister said she thought that would be cheaper than if all those cards were used and the bank had to eat the charges. Anyway, I am very displeased with my bank and with Tjmaxx for failing to inform me that my information was stolen.

So far my account is out almost $2200.00, I spent 2 hours of my day going over my account at the bank and not getting any apologies. I spent most of the day in tears and then being mad when I found out all this could have been prevented if my bank had just issued me a new card a year ago, or even informed me about what had happened so I could have cancelled the card.

Then I called the manager of the store, and that person was incompetent as well, she told me that this is not TJMAX card, even though it says on the paper that I can shop there with my card. Finally,I paid cash.

I felt that a manager did not do anytink to support me, even though the worker called me nasty in front of her! I came to the store to buy someting not to arguee.

However, I had 2 months in changing my card where all of my bills were screwed up due to the change in my card. All of my EFT's were of course drafted and the card had changed and I was getting billed extra charges left and right while I tried to sort out everything in time. Once I was notified about the card, it was cancelled and I had a 10 day window where I had no control over the EFT's and could not stop and change anything until the new card came in. I was LIVID that TJ Maxx and lax security caused me all these problems. I know I was luckier than some but it cost me a fortune in fees while it got straightened out.

Who can I contact to be a part of the class action lawsuit against TJX? or is it too late.

Thank you.

I drove back to the store and the manager proceeded to tell me for over an hour that he couldn't see how this could ever happen and that I needed to call my bank because it is thier problem. I refused to leave until he credited me for the second charge. He refused, over and over he kept repeating that he can't make sense of this and he has been working there for six years and has never seen any thing like this before. (The store hasn't been open there for even two years.)

He refuses to get his supervisor on the phone, refused to do anything to help me. He looked over my paper work, my two receipts and a copy of my bank statement, for over an hour.

Hello, I am one of the customers whose card number was stolen or whatever. My credit card company replaced the card and I suffered no ill effects.

However, twice now, in State College, PA and Williamsport, PA, I have had good checks declined by your system. I nearly always used a credit card before, but I switched to checks because of the card snafu. I buy a couple thousand dollars worth of merchandise from your company yearly (in fact, just a couple months ago I bought over 150.00 dollars worth of things from the store in Morgantown, WV, paid by check, and nothing terrible happened).

Now, I know you have a new system, but both times it was personally humiliating and without precedent or purpose. There I am, a fifty-one year old tenured college professor, who paid back all my loans for the Ph.D, and also own a thriving jewelry and antique store. I always had my ID, never spit on the floor, or otherwise showed myself to be a risk. But I go to a store, gather up 128 and 178 dollars worth of merchandise (respectively), am asked for my driver's license, the poor helpful clerk makes a phone call, and both times I am declined by your system.
Both times I asked to speak to the managers, who, while apologetic, explain that there is nothing they can do (ah, corporate America), offer to hold the merchandise (what? so I can slink in later with cash to prove I have the money?), and generally I am made to feel like a potential thief.

I called the number myself, where I finally talked to a person, who said their computer says it is a risky purchase (!!!!)! My check numbers are somewhere in the 900's, I have mortgages on a home and a commercial property, and am a thoroughly upstanding literature professor who does not seem to fit into any of the risky categories (I don't spend 1500 dollars in checks in a few days, which manager # 2 thought might make that computer suspicious).

Here's the thing. I know you don't need me. But, by God, I want to know what is going on.
First my credit card is at risk, simply because I used it at your stores.
Then when I try to make purchases with a check, I am treated like a pariah.

Frankly, I have had it. You have got to explain and make it right with me. I don't care if you don't have the information to explain--you should get it. When I spoke to customer service after the first check decline, the man simply parroted what the guy at Certegy said (we don't have anymore information; all we know is that it is a risky purchase).

I also know you customer service folks work hard and don't need me either, but I burst into tears in both stores. It actually hurt my feelings that a company I have been so loyal to would treat me so badly. That's how risky I am.

There is a long term employee in the State College store who I have chatted with for several years about his family, his workday, and what he plans for holidays. He is a bit shy but a kindly man; since he did not wait on me the day my check was declined, I had to see him at the next checkout as I was sent on my way, looking embarrassed and sad that I would turn out to be a thief.

Lock Haven, PA

The consequences are mostly public humiliation and defamation.