TJ Maxx Reviews

Call next day and rep says "it did not go through", so I make a payment over the phone and she credits me the late charge because of the issues with the website and my consistency of good on time paying. A few weeks later, we notice there is a double charge on our regular bank statement, the Synchrony online one and the Synchrony over the phone one. I call Synchrony and they say that I will get credited. We decide to stop payment because frankly, I don't believe they will credit me correctly as things have been fishy lately. A week or so later, I get a confusing letter from Synchrony stating my bank is giving them money (the payment that we did a stop payment on). I call Synchrony and they say basically it's all good, my balance is actually under $0.00 (credit) and I've gotten credit for the late charge given in Jan. I get another letter of the same a few weeks later, called again and apparently all is okay again.

Everything on my online account seems okay too and I am still under 0 with credit. Today I received a letter that they are cancelling my credit card for "a number of dishonored payments", call if you have questions. I call, the rep puts me on hold for five minutes while "reviewing my account", she gets on and is rude and unhelpful. She kept over-talking me so I couldn't even ask questions. I ask to speak to a "manager", who was also oddly rude and heated too. They said I had authorized TWO phone payments. I said absolutely "I did not ever". She then said they have a record of it. I said "Can I please hear the recorded phone call and have proof of this?" She said I have to write a letter to request a review of this conversation.

She yelled at me saying "You have insufficient funds and cannot unauthorized a payment once it's been given." I said "That makes no sense because as you can see on my account I do not owe you anything. I actually have credit on my account!" She kept trying to get me off the phone when I would ask for specifics and verification saying "well we are obviously not getting anywhere." She said she didn't believe me that I did not authorize a payment again over the phone. The whole conversation was Very unprofessional. So long story short...I paid this company twice for one bill. I had my bank do a stop payment on second payment because the rep had lied telling me my online payment didn't get charged.

Now I am going to have a bad credit mark for NO REASON! I do not even have a bill with them currently! This is absolutely insane. Please please be careful with this company. It seems very scary - a world we are living in. I am not even in financial hardship. Heaven help you if you are and have anything to do with these people. :(

I said "Really," and walked out of the store. Needless to say I will never shop in my local TJ Maxx again! By the way, the cashier at the Spokane Valley store apologized that they gave me a blister and refunded my money no questions asked! Now if they could do it, what was with the Coeur d'Alene, ID store manager? Confused in ID!

Another complaint of mine is that sometimes they try to cheat you out of pay, I've had 3 time cards now where I was shortened on the hours I worked and never given the proper pay. Finally they break child labor laws. Often I've seen kids have to stay past 11 on a school night. I've also had breaks taken away or pushed back an hour which shouldn't be allowed for minors. We work harder than most the adults there yet we reap the worst benefits. TJ Maxx is an absolute hell-hole.

Today I went to the bank and they said everything was processed. I called back and this time the rep said that I had paid over $1200 which was double charged. Now they owe me $1200+ and he said it would take 5 to 15 days to process. What? They are keeping my money without paying any interest. If you are late they charge you a late fee. But wouldn't you think that this company would see the duplicate payments and get hold of me? I am very angry. Do not pay any other bills with this credit card or this could happen to you!

Fast forward a few months. This time my bill was delivered to my next door neighbor, who instead of walking it over to my mailbox, returned it to the mail carrier, and the bill went through the postal service. It arrived in my mailbox a few days after the due date. I IMMEDIATELY paid the bill, full amount (as I always do), and lo and behold, yesterday I received a bill with a $25 "service" fee added. I called there, and they said, "Sorry, there is absolutely nothing we can do for you." So Sorry, TJ Maxx, there is absolutely nothing I need that I would ever buy at your stores again.

When I asked her to peel the tag and to try to place it on other item and she could not peel it, the tag was ripping off. I told her that is very unprofessional, they can't do business like that. Putting labels with one price and making people wait on line and then telling them this is not the right price, the price is $20 more. If they advertise something they should stick to their price. I asked her for the district manager's name and phone number, she gave me phone number that is ringing and nobody picking up, also no voice mail. Clearly she gave me wrong number. I am not sure if she gave me right name also. This is very unprofessional. Two weeks, similar thing happen again. This is absolutely terrible customer service. I was very loyal customer, spending so much money in this store, but from now on I would not go there anymore. I work so hard for my money and I should spend them with pleasure, not with aggravation and feeling like a criminal.

Ms. Eldimira ** went straight to looking at the sale items and checking the stickers. (Strange to me, first time I've experience such behavior) I noticed she was ringing the items again, then I said “why are you ringing them again?” that's when she said she never logged in. Disappointed in her behavior and actions and my time being wasted, but I figured I would report it to management at a later time. Then she reached a sales item and started saying “oh this is not the right price and it's wrong” and looking at me and just removed the red clearance label. Finally I said “I hope you’re not implying I put it there”, she was still going on and on, continually pushing the issue. Finally as if realizing what her behavior and comments to me was implicating, then she was like “oh no I'm not saying you did”, by that time I was annoyed with her remarks and behavior towards me asking for management.

This man comes in never addressing me, just went to speaking to Eldimira as if I wasn't even present. He was rude and showed discontent when I finally interjected in the conversation without acknowledging me or asking me what happened. You see there was a Polo coat that was clearly labeled clearance, with two distinct red labels placed on the ticket. He took the coat and said it's not on sale and basically walked away. Not saying “can I work something out?” “do you still want the coat?”, nothing as if I was bothering him and he had more important things to do than his job. I've been to many different retailers - my favorite Bloomingdales, Lord & Taylor & Macy's and have never had a problem with a sales associate over an sales item. I've purchased Kate spade dresses for 30 dollars because of clearance, markdowns, overstock, end of seasons etc, the store honors it but most of all shows respect and gratitude towards their customers.

What was so disheartening to think, and had watched that same on duty manager Kens ** ring up a customer that was of different ethnicity and came from behind the counter and help place pillows in a customer cart and looked like he would help bring it to her car, yet can't give me the respect. I had ask Ms. Eldimira ** to page him for me to get his name and last name. When he showed up, he truly showed his arrogance because I asked him his name. He was like “kens” and I was like “your last name?”, he just stood in front of me and stuck his chest out as if he was superman. When I mentioned I'm going to report this to corporate and file a complaint he was like “go ahead”.

After speaking to a lot of people and telling the incident, people were like “yes it's definitely an ongoing attitude and they don't honor things and make the customer feel like the common criminal”. Well I was so hurt and disrespected by the coordinator Eldimira ** and the on duty manager Mr. kens **. I decided to return that items that I had purchased for over $235.00, along with the items I was about to purchase in the first place. So if this is the brand that you endorse treating customer less than not being a company of integrity and values people and hiring people like Kens and Eldimira who brands only people they deemed worthy or worthwhile, your company Tj maxx is not worthy of my money, support or advertisement. I will no longer step foot in your store you've lost a faithful, consistent customer. Hope you do something.

My son left and called me at work crying on how this woman treated him. I called the Buckhead location at 8:46 p.m. I spoke with ** who was the only manager on duty for the night. He advised me no one has called from Smyrna store verifying anything and if my son is still in the area have him go back in there and tell the manager to call him about the return. I called the Smyrna location and spoke with **, the lady that rejected the return. She stated that she spoke with **... then she said a manager after I advised her that I was recording the call, she stated it was a woman but ** said he was the only one on duty.

** was very irate, yelling and rude about the entire situation. I am highly offended that she would act as though the receipt was invalid just to deny a return. It makes me suspicious does she do this to meet a sales quota, just deny returns from everyone. ** is a poor example for the company she showed no integrity for the company when it came to this situation. She even hung up on me when I requested the district office number. Once I called back she was talking over me as I asked questions. As much as I have shopped with T.J. Maxx, I have never had a horrible experience like this!

T.J. Max advertise an easy, no hassle return policy but after complaining to the corporate office they advised me to send the item to their corporate office to be investigated.

A couple of days later, we notice the woman's pair of shoes missing with the receipt. After searching our car & apt, we went down to the store to see if they were set aside for us. The shoes were not. The sales associate checked the lost & found and said it wasn't there, which is really an odd way to handle a customer's complaint. I have the charges of 198.33 showing on my bank statement that documents the date and time and recall it was on register #1. I don't have the receipt so at this point, I am not trying to get my pair of shoes back. But I would hope this store and your female sales associate's ethics are put to question. For the record, in the case that something else were to come up missing to another customer.

Several weeks later I received a late notice from GE stating a payment for the previous month hadn't been received, which was the payment I sent to Chase. I called Chase customer service and was able to confirm that they indeed had received my payment, but this information wasn't transferred to GE. After several long phone conversations with both banks and being put on hold for at least ten minutes each, I was finally told I had to send in a fax of my bank records to GE proving I made the payment. However, I was told by the customer service manager that the customer service center cannot contact the center that receives these faxes and couldn't even give me a number to call, so I had no way of knowing if the issue was resolved, until I started to receive calls at all hours of the day from GE collectors who didn't leave voice messages, so I had no idea at first that GE still thought I had a missing payment.

So I called customer service again and had to clarify that I needed to put more information on the fax that I originally sent. So I again had to go to a copy store and send another fax and hope that eventually GE would receive it. Finally, they did, after about two months of this bureaucratic nightmare. However, since I never received the new TJMaxx GE card, I couldn't make an account online to quickly pay off my bill (I called customer service to confirm this) and had to resort to either sending a check or paying over the phone, which, trying to talk to an automated machine, is one of the most infuriating things I have ever done.

This time I decided to purchase it and told the cashier what the other one had said a few weeks ago. She called for the manager, who got some notebook out, and said she could give me a dollar off! I couldn't believe it! Not even $20.00 I asked? She said no and if I don't buy it, she is just going to "damage it out" and not sell it at all! I asked her why she wouldn't sell it for $5 and make something instead of "damaging it out" and she said she couldn't do that. When I got home, I called the consumer service number and told the representative this story and she said she could have given me $12 off which is better but still ridiculous on a $119.99 purse. Needless to say, I was very disappointed since I am an avid TJMaxx and Marshalls shopper!

I'm your typical shopaholic, and I shop at TJ Maxx ALL of the time. I have NEVER encountered ANYTHING like this from ANY retail establishment. I may have excused this inconvenience IF they'd had another pair in my size, but they didn't. So there goes my TJ Maxx experience. Looks like I'll be taking my shopping experience elsewhere since they don't appreciate my hard earned money.

I told them that if I couldn't use my card to make purchases that I might as well cancel it. I was told if I closed my account that I would lose all of my TJ Maxx rewards which was close to $100. This is not the first time this has happened with TJ Maxx Credit Card services, however, the other time the Customer Service Representative immediately took the hold off the account after seeing I was a customer in good standing and that the credit card has been paid in full. I have never had this experience with any other Credit Card Company.

Every time I go into TJ Maxx, HomeGoods or Marshalls, they push for you to apply for their credit card or use their card for purchases, but how can you do that when they hold crediting your payment for 14 days!! As I stated before, my credit is set up of direct electronic payment thru my bank. The money has to be there or the transaction will not go through. Don't apply for a TJ Maxx Credit Card. It is not worth the hassle or experience dealing with their Customer Service Dept.

After months of going back and forth, I was sent a $25.00 gift card and an apology letter saying that it would never happen again and I was put on VIP status at the Newtown, CT location. Well, surprise, I just went to the same T.J. Max, went to the cashier and was told that the $67.00 check I wrote was no good in front of multiple shoppers. The manager came over and gave me lip service and said there was nothing that she could do. There was over $600.00 in the checking account at that time. I left the store and proceeded to the bank that I wrote the check from which was in the same shopping center to verify funds. I was told by teller that there was over $600.00 in the account. I am tired of being made to feel this way because of a glitch in their process.

I am extremely disappointed not even mentioning some of the stuff they sell is old, dirty, broken. Some of the clothes are worn and dirty, but I guess it's just a big game they play with people. I am going to have to pay for something I don't want. The bags were supposed to be gifts and the dress does not fit, but it's a lesson for me. I will close my account and Never step into one of their stores again, also I will tell all my friends and family about it so that they know. TJ Maxx, what a rip-off.

I didn't have my cell on me and requested to call the district office which they didn't like the idea of me using the store phone and said I had to go behind the desk that stated employees only and after using the phone, I have learned that the district manager is away for a week and will not get back to me for a week! It was degrading and I was able to return one handbag and with lack of any real communication from anyone, I pieced it together. From what I heard of them saying to themselves! I am a frequent shopper at this store and make many purchases. When I am buying stuff, the cashiers and managers are so sweet! What happened to me today left me floored and degraded by all! Buyers beware when you buy items. Will have them. Check the merchandise tickets so it matches the items.

In any event, I started to walk away when my husband pointed at the sign behind the clerk and above her head. I walked over and started to ask her if the sign behind her implied that "returns and exchanges" were once done at that particular line since that is what my husband and I thought we were reading. Once again, without allowing me to finish my question and without looking at me, she now yelled "Returns are upstairs! And they always have been, so just go upstairs!" I was taken aback and asked her name, she proceeded to yell at me, "The sign is there so people can read the policy. Now get out of my face and go upstairs!" At that point, I asked to speak to a manager and asked her name. She covered her name tag and told me once again to get out of her face and then added, "Trust me, you don't want to piss me off! So go upstairs." She flapped her hands around gesturing and I was able to see her name. I started for the escalator and in a panic, she called on the phone demanding for a manager to come to the front desk because she knew I was about to tell someone about her horrible, non-customer service like behavior.

By the time I arrived upstairs, she had already spoken to the manager ** whose demeanor told me he was taking her side. I calmly explained that the Customer Service rep had not just been rude but "threatened" me ("trust me, you don't want to piss me off!") as well. Initially, he could not have cared less. I am assuming that is the reason the young woman thought she could get away with such behavior in the first place. He basically stated she had spoken to him and that he was sorry for the incident. It was not heartfelt and he was trying to brush me off. I was truly surprised this could even be happening since I have never had such an experience and in fact, it is usually quite the opposite. Appalled, I told him I would be contacting corporate and he tried to act like he didn't care, walked away and returned having changed his tune. The cashier taking care of me at the time was very apologetic and understood this was normal behavior for the young woman behind the counter in the lobby and apologized profusely. Jorge then tried to make some sort of offer on my "next" return to TJ MAXX as if he would remember me AND then stated he would "deal" with the clerk, **.

I have a total of four witnesses and everyone was appalled! This young woman should be fired immediately as I cannot imagine she has not been this rude before today. As for the manager, he added insult to injury. All I wanted was for him to hear me out and then say he would address the issue; instead, he appeared to be amused for a little bit. I have been a manager for more than 25 years and I have never seen a more reprehensible example of Customer Service by those two individuals. I plan to visit the store again and as a loyal customer for many years, I am asking for something to be done about Ms. ** specifically. I will follow up about this incident until something is done to correct this.

You are surrounded by customers who are constantly trying to scam and steal, their kids are screaming throughout the store, they change their babies' diapers on the furniture, their dogs crap on the floor, they throw merchandise all over the store as if they were raised by wolves, and they randomly open packages that they are not buying. Some also think that TJ offers free daycare in the way of the toy section. It is a rare event to deal with good quality people. They were like a breath of unpolluted air. Their prices are good though. I suggest shopping there early when they first open when the employees are still fresh for the day.

Further, even with stellar credit, you get the same exorbitant rate as those with poor credit. Additionally, TJX rewards prey upon those with poor credit and through their faulty system of poor customer service and endless technical malfunctions on their website's payment system, you will end up with even worse credit scores! To top it all off, there is no one in America to help you resolve your issues. You will simply get people from overseas, speaking as if they are reading from a script and saying the same irrelevant things over and over. Your issue will never be resolved. Pay off your balance and cancel this card pronto.

Why aren't we all complaining to TJX companies in Framingham, MA? These are the people who decide who will be servicing its loyal customers! We shop at their stores and allow these elite executives a very luxurious lifestyle and yet when we want to handle our affairs, managing very small sums of money, we are put through hell. It's not fair. Also, as of June 2012, these executives have been dumping their stocks. The CEO, Carol Meyrowitz, just sold 5.3 million in stocks. Well, isn't she the lucky one with the right connections, huh?

The fact TJ Maxx allowed the transaction to proceed without my credit card being physically presented to the cashier and without proper identification of the person using my credit card number, is a violation of consumer protection law, and in my opinion TJ Maxx is violating the law and should be prosecuted for doing so. I am retired and will work with an attorney to develop a case against TJX Companies and secure a court order forcing them to comply with consumer protection law. I am not looking for monetary consideration as my credit card company protected me from loss; therefore I lost no money by this fraud, just a little time talking with my credit card company to which I have nothing but praise for protecting me from the fraudulent use of my credit card number.

I welcome an attorney to contact me regarding this. If an attorney wishes to file a class action lawsuit against TJX Companies, I have the time and will act as lead plaintiff if I am asked to do so. TJX Companies has lost other lawsuits in court and I can see more lawsuits against them on the horizon as they are continuing to use fraud to take money from the consumer by not abiding by consumer protection law.

So, I was kind enough to go to their website and report my find to customer service. A lady named Ellen from customer service answered my email and informed me that the original price as presented to them by their "vendor" was $32.99 and thanked me for informing them of the other store's price. I then responded to her email by restating that the original price at Sephora is $19.00 and that any of you who shop at Sephora know that it is not a discount store and this was not a sale price but their "original" retail price.

I already suspected that the prices at TJ Maxx/Marshall's on designer purses were inflated, as I have purchased them much cheaper at department stores and factory outlet stores. This is just another example of buyer beware. Just because a store says "never pay retail", it doesn't necessarily mean it's true. I was a very regular customer of these stores, especially Marshall's, but after this experience, I have a hard time believing the validity of their "original" versus the "discount" pricing on any of their products and will do my shopping from now on at regular department stores and factory outlets.

I am appalled at the service and the help. I am stuck with a dress that doesn't fit me and wasted my money because your company made a mistake. I am a customer who spends on average of $2000 a year in your store, which will stop immediately because of your dismal customer service.

I never received my first month's statement because the gentleman who transcribed my address on the application had **, with no street name. The first call center representative I spoke with on 2/28 informed me the company had no full street address so I gave I gave it to her. I was upset that I had incurred a late fee being that I never received the statement in the first place. The representative said they could remove the late fee and usually did in cases of a postal return due to insufficient/incorrect addresses. But she didn't offer this ahead of time, only in response to my complaint. She then said she would mail out a correct statement. I was worried there may not be enough turnaround time to receive the bill from her and get it mailed back by the March 16th. When I requested an amended due date, she acted like it could be done but then hesitated as if it may be a hassle. She then assured me my statement should be received in time so I agreed (thinking I'd receive everything updated. Yay!

However, when I received my bill on 3/3/12, the cover sheet had my correct address but the billing statement itself did not, plus the late fee still showed? So today, 3/5/12, I spoke with customer rep, Nicole, at a call center in Ohio. I told her I would like a correct statement mailed to me before I send in my check to make a payment and she replied it couldn't be done. I then asked to speak with her supervisor, Monica. Monica refused to send a regenerated correct bill, reflecting my full address and the erasure of the late fee (which she had confirmed, in fact, had been deleted). She said it was illegal to do this nor could she amend the due date on the statement and she wouldn't. I told her I've dealt with credit card company for years, have an excellent credit rating and it's a minor issue in my past experience to accommodate a customer this way, and that I'd even had a company offer this to me at least on one occasion. She was quite arrogant and became more strong-arm in her view.

When I commented there is something inherently wrong with their system of checks and balances, if their computer billing software doesn't recognize ** as an incomplete address and they have no employee assigned to catching this kind of error before statements are mailed out. She replied there was no way they possibly could. I am saying to myself, what kind of company is this? Why didn't the 1st customer service representative take care of this or communicate all the changes to be made to someone who could? However, a quite gracious offer from Monica, a copy of my first statement with the correct address but late fee still showing could be mailed to me in 7 to 10 days. But no worries, as they would roll forward my balance due to the April bill.

So, the company has someone hired who can enter a new address in the computer, to mail out an only half-way corrected copy of a statement, set to arrive 4 days to 1 day before the due date of March 16th? But no one in the company is allowed to generate a whole new document, a proper billing statement with all the correct information, which would seem to be the proper legal document. I guess I have no right to that? Monica then informed me an accurate billing statement would cycle out on 23rd of March for April 16th. I told her, "No, I would like an accurate billing statement sent to me now for March's bill." I then asked to speak with her supervisor and she refused, gave me her name, Tanya **, but said she doesn't take phone calls because it's internal policy and she refused to give me the call center address in Ohio (1-877-822-2015, Monica's ext. **). However, I was offered to write to an address in Florida if I had a complaint. Wonderful. So here I am, deciding to take it online in the short-term. I would appreciate any recommendations you may be able to make. Thank you.

Clothing and shoes have one rate and non-clothing has another; even some counties in New York have no tax on clothing. You are not being charges 12% tax. You are being charged on what you buy. If you buy $25.00 in clothing, a blouse and a pair of shoes, your tax will be $1.00 at 4%. If you buy a lamp for example at $25.00, you will be charged $2.00 tax. If you buy all three items together, your tax will be $3.00 and not $6.00! If you shop in a clothing exempt county on this sale, your tax would only be on the lamp. Get with it. I'm glad that I'm not your accountant.

He told me that he doesn't have the authority to look at the video. He took my information and he said that he will call me the next morning. He never did, so I went back and spoke with another manager who was informed about the situation. He said that the security hasn't come in yet and that they are waiting for him to come in and he would give me a call. It is Saturday 1:33PM and I haven't receive a call yet. I had to go buy another phone because it's my tool and I depend on it. I need someone to reply because I feel like they are playing games with me and it seems that they have something to hide. I already went to the police and they told me that if they don't do anything, come back and file a report. I am going to the Police Department later today and report the incident. I feel sorry about TJ Maxx.

When "customers" shop at T.J.Maxx, it seems like the clientele came from uncivilized back country and only comes down to the city once a year and don't know how to behave in public. Back in the day, when you went shopping and you dropped something, you should pick it up, not kick it or throw it anywhere you feel like it.

Opening containers seems to be a biggie here. Every time I go into the accessory department or home goods food area, all I see are open packages left laying around. Try that in any supermarket and see how far you can get. Wait a minute, that's stealing. Opening hand lotion or face creams to "try," yuck, I don't know where your fingers have been. You spend your day cleaning up after pigs, who think you are their be all to end all. Well, guess again. Grow up, people. We are all all adults, except the ones who let their kids run amuck through the store destroying everything in sight (that's for another time).

It is as though they changed my correct address to my old address after the first billing or something. I am just not sure. I know that I did not give them my old address, and I have no idea why they started sending the bill to my old address. After this experience, I feel like it might be a scam to increase the bill by adding late charges to my account. The second call I got from India a few days later said that, if I would make a payment of $33 today, they would break into half my total bill of $111 from $222. I would then receive a bill for the remaining balance; that I should pay half ($39), and then the next month the last half ($39). I would be then paid in full. Of course, I agreed to that. Who wouldn't?

I feel that it was a scam also because when I finally received the bill, it was for the full amount. At first I thought maybe that bill was sent out before the half payment agreement; so, I disregarded it since I had just made a phone payment, and I waited for the next bill, which I expected to be corrected. I then got the next bill, and it was for the full amount, plus another late charge, minus the $33 I paid over the phone. Basically I was lied to about the payoff agreement, just to be tricked into making a payment over the phone. The amount due on this current bill is for $81 minimum payment at this time, which I have written a check for and I am going to mail in.

The day before yesterday I got another call from India asking me to make another payment over the phone for $81. I told her that I was not going to do that again, as they lied to me about the agreement to break the amount owed into half, and they still sent the bill for more than the full amount. It is wrong that T.J. Maxx purposely sent my bill to the wrong address for several months, and added on late charges over and over. They obviously had my correct phone number, so why didn't they call me? It is also wrong that they contract people from India to lie to customers; to trick them into making a credit card, or checking payment over the phone. I will never shop at a T.J. Maxx again. I want my account closed after I pay this bill completely.

TJ Maxx is charging an additional 4% on that 8%, thus a total of 12%. Looking at all of my other receipts from all area business, none of them are doing this. I believe there is a serious error with their tax amount that they have charged to all their customers on their purchases. I made this aware to the store manager and she said that she does not address tax issues and that it is a store policy.

I really think someone needs to follow-up with this, unless there is a provision I didn't know about in NY state or Chemung county.

Arnie

If I was bra-less, would I be forbidden to try on tops since my breasts would then come into contact with the top material? I tried to ask the manager this question, but he wouldn't answer me. I told him, "You do realize that, unlike underwear, bras have no chance of exposure to bodily fluids unless someone is lactating." The whole body sweats so I can't claim that. Maybe it's just me, but it seems like discrimination against breasts.

I had to go the doctor, miss work and get staples in my finger. The company is not reponsive and somewhat unprofessional with this matter. My insurance took care of the medical bills, After writing a letter to the company, they said they sent out a letter to me; however, I have yet to get anything in the mail. I feel had I sued them maybe their response would be different.

He followed me to the register and said that it was not $10 and voided the transaction and did not give me the money back for my return on my card. I was shocked. This store has a big tall ape looking man in there that harasses people and stands to the door. They are so rude in that joint it. I left and allowed them to keep the return money for fear that they would harass me further. I have a few other things to return there and when I do, I will not go back.

About five minutes later, the cashier came back with two dresses: one black and the other gray. She showed me since the black dress was similar to my dress, she would go ahead and give me the dress at the price of $19.99. I said yes, okay. That sounds reasonable. She went ahead and rang me up for the dress. So not only did offer me a dress at that price, I accepted and was willing to pay for that dress at the price. So verbally, there was an offer and acceptance that has occurred between the employee and the customer.

Then the cashier needed a tag to be printed out so that she can now attach it to my black dress. She walked over to her manager so that she can do the print out of the tag. In the meantime, she keyed in the price of $19.99 and then I swiped my ATM card, payment processing. The manager called her over in order to discuss the price she gave me. The manager refused to print the tag and said that the dress should be listed at $39.99. The cashier then walked back to me and explained that her manager will not approve the dress at $19.99. I said, "Well I'm willing to purchase this dress at the price we agreed on and not the $39.99," which is double the amount. I then told the cashier of another dress similar to mine that I just tried on that had a chiffon detail and that was also priced at $19.99.

So the cashier walked back to the fitting room area in order to retrieve the dress that I tried on and brought it to her manager. The manager still will not approve the dress and then clarified that my dress would actually be $49.99. At this point, my patience was running thin with the cashier and the manager who were making it a very frustrating customer experience. I then told the cashier to forget about it. I didn't want the dress anymore at any price, especially not for $49.99, a price that was more than doubled what I initially had agreed on. On my way out, the manager gave me a smirk of satisfaction that I did not or could not buy the dress. I then turned around and asked if there was a customer survey available for me to take and I asked for a store number. As I exited the store, I was furious and disappointment not only about the poor customer service and poor management but because I left without the birthday dress I planned to buy and wear tonight.

have lived in the Laguna/Elk Grove area since 1999 and was a frequent shopper to TJ Maxx, maybe twice a month. This will be the last time I visit that store and I will boycott until I hear of better customer service. Not only will I use social media as a platform to exploit this location, I will make it known to all my family, friends and co-workers of this horrific customer experience. I am hurt that I was to witness that manager smirking at me. I'm not sure if she had satisfaction that she powered over me in playing the price game or that she was acknowledging the fact that I could not afford that dress.

So, this is my complaint. I bought a pair of stockings at TJ Maxx months after I quit my job. I bought a pair of dark gray stockings on sale for $3.00. Mind you, I totally forgot the policy that stockings can be returned. I didn't open the stockings until about six months after the purchase when I was planning on going to a formal event. I opened the package and found that the stockings had been worn before - without underwear. There was a white substance in the crotch of the stockings and the knees were discolored.

I still don't understand why TJ Maxx would have such a careless policy. While I was working there, I never saw a pair of stockings ruined as this pair was. Then again, I never saw a manager check returned pairs of stockings for any damages. I paid three dollars for a set of soiled stockings. Disgusted, I threw them out. I can't believe TJ Maxx would insult their customers enough as to put something already used and worn with someone else's crotch residue back on sale. While working there, I always saw people return dresses they wore to an event and left the tag on. It's a store for cheap and greedy people to save a buck!

I spoke to the manager and he refused too. At the same time, they sell defected, ripoff products that apparently they accepted from other customers. As a result, I lost $ 25.00 as I have nobody to give them to, they have hard material that hurt your feet. I will never go back to this cheap store with their double standard and unfair policy. Economic was not that big, $25.00, it was more emotional and unfair and showed how managers do not care and policies do not make sense.

This past week I began receiving an excessive amount of calls (5-8/day) with threats from Takhar reporting me to a credit bureau. I contacted Double Day again and they claim their "special service" department has taken care of the issue. Double Day has kept me as a middle man in the whole thing but gave me the information of a manager "Kim" with the badge number 135. I provided this information to "Brian" at Takhar who said he would wait to hear more from Double Day. I have been completely annoyed and bothered by both Double Day and the Takhar group by their inability to solve their problem, but ultimately this all comes back to the security breach by TJ MAXX. If anything can be done against any of these companies for their harassment and inability to fix my problem please let me know. Thanks for your time and help.

My son was in the men's department while I was in the ladies department. After I selected the items I wanted to purchase, I proceeded to the register. I had 4 pair of jeans all with tags attached. Mr. C. came over and immediately yelled at me stating that the tag does not go with the jeans and stated that no one from the store place the tag on the jeans. They were a pair of Paige Jeans that were regularly $79.99 and reduced to $15.00. I asked could he check the machine they use to mark down items, he said "no". I asked could he pull the sticker off to see what the other sticker behind it reads in the computer when he scans it, he said "no".

As I was asking for his help on verifying the merchandise he continued to walk off several times, stating I'm not selling you these jeans. He humiliated me in front of the customers as well as employees, disrespected me by yelling. He is definitely not an asset to the company with this form of customer service, I feel as though there should be some form of disciplinary action taken place for this code of conduct. Emotional abuse, it really feels bad when someone yells at you and tell you that no one from there store made this mistake (accusing you of doing something).

She then handed me a piece of paper showing my credit was under review and that I would be getting 10% off in the mail in approximately six weeks. I then told her I wanted the credit inquiry stopped but was told there was nothing she could do to stop it. She said I would have to call the numbers listed in the 12 pages of credit paperwork which I had to scan over to find. I called approximately three different numbers but none were answering their phone on the weekend. I then called early Monday morning to stop the application but after being transferred to six different people through TJ Maxx and Chase bank, I finally received someone who then told me the inquiry was already made but that they would stop the card.

It was enough approximately three years ago when I was a victim of the TJ Maxx credit card fraud fiasco when nearly $3000 showed up on my credit nearly eight states away but now this is reason for me to never shop at TJ Maxx again nor to use any form of Chase banking. Thoroughly disgusting!

That seemed straightforward to us but we were wrong and as this woman took up we were totally screwed.

She started working on it and after some time she came up with 3 receipts. She asked my husband to sign one of them on which it was written store copy. My husband signed it. Out of the other two receipt, one has customer copy written on it and the other was a begin return memo which are both generally given to the customer. She didn't give it to my husband and when he asked for it, she said that she could not give to us. My husband asked her that we too need to have a record of the transaction even though its been returned but we need to check our credit card statement and we need to have a customer copy for proof if required. But she simply refused to give. Me and my husband were surprised with her and stood there quietly. Now, she had to charge us on the new card we opened... After about 15 minutes of wait she said ok its done.

She presented the receipt to my husband for the signature and as my husband was going through the receipt before signing it. He saw that she had charged us twice for the single $149.99 item we had bought. He told Margaret that something is wrong and she needs to check. She picked up the receipt from the counter and flew the receipt in my husband's face (though the receipt dropped from there only and didn't land on my husband's face. If it had, I wont have stood there silently). Needless to mention, we felt really bad but my husband gestured me to ignore it.

She again got back to her system and we again waited for about 15 minutes. Then she came back to us with yes, more receipts. She said, you are all set. As my husband checked the new receipt he found that we were charged for an amount which was not at all in our purchase and more to our surprise the amount was split in two amounts. Although as I mentioned earlier, we bought only one item. Again both of us tried to tell her something is going wrong. We were also very worried for what she was charging us for:

b) Being returned all wrong amounts.

We asked her what's happening. She said "this system is acting weird. I don't know." We were taken aback by her reply. She stood there looking at those a dozen of receipts as if nothing made any sense to her. She didn't knew what to do...how to do. Apparently, she had no brain to process a straightforward transaction and I could make out it made her extremely frustrated. As time kept on passing, she called somebody to help her. The store manager Kim ** came and told her something and she started doing it on the system. As Margaret was working and Kim was looking. Kim grabbed Margaret's hand saying "what are you doing." Margaret responded "I don't know". Anticipating another potential blunder by Margaret, my husband told Kim that please make sure everything is in place now. At this Margaret whispered to Kim that "he is irritating". We heard it very clearly and I was extremely upset.

I asked Kim if there was a complaint register or somebody to whom I could report a complaint. She said they didn't had a complaint register and she was the store manager so whom am I going to report to. I was further more offended. I told them "we know what she spoke. We stood here for 1 hour at the billing counter. Margaret created all the mess. Still we waited patiently and silently. We should have been the one complaining and contrary to that it's Margaret taking out on us. She is frustrated on herself and pouring out on us. We still don't know what we have been charged for, will have to check our statement. She cant just say my husband was irritating her. My husband has only been nice and kind to her for what mess she created since she didn't knew her job."

3.We wasted more than 1 hour on the counter for am item we chose in 2 minutes. I came home wondering is it even worth going to TJ Maxx... spending money... only to be insulted by a gross employee? I have no clue how many thousands of $$ I have spent in this store which I now regret. I have faced rough employees in the same store previously but they were like not giving a proper reply to a question or something like that. nothing as compared to this. My husband is not much into shopping but accompanied me just for my happiness but I really feel bad for the poor guy. I can't stand some wreck of a woman insulting him. I wish we had never gone there.

On Jan. 11, '10, I called customer service and spoke with Jane who informed me that even though I pay this "reduced" bill (which I still don't remember incurring), the mark would remain on my credit score. I said if the mark would remain there what would be the difference if I paid the total amount($192.00) or the partial amount? I was informed that it would just show the payment was made and the credit score would still show a black mark. So, I chose not to pay anything. How they can assume and do something so unjustified is beyond me. What am I able to do to correct this? I have always paid my bills and had I received any statements from TJMaxx Master Card I would have certainly been in contact with them. This supposed balance is over 1 1/2 years old!

I asked for the manager and a woman who was walking by took the jeans and said she would check the price and came back saying the jeans were not on sale, basically, backing up the cashier, because it was obvious that she was not a manager. What I got from it was that she was insinuating that I had changed the price tag. She put it in terms of people change price tags. I told her I wasn't one of them and that I had looked hard and long to find my selections. I also told her if someone changed the price, why didn't they just buy it after going through all the hassle? I ended up walking out with nothing and told her that I was disappointed with my experience and that I would be calling weights and measures on the company.

The second incident was at the Westchester location. I had a return from about a month and a half ago. With receipt in hand, but no price tag on one of the items, and a manager to check on the item price and skew number I was told that they didn't match. I had two items and told them that I purchased both at the same time. The manager, Hector **, said that I had taken off the clothing tags and showed me something under the arm. I showed him the tag that was still on the item. It was a Free People item and the tag was a tiny little metal piece with the name on it, which he seemed to fail to see or know his product (again, another false accusation toward me from another employee). I asked for the corporate information and his name and said that they need to know that their people are not properly tagging and therefore not acknowledging the product that they are selling.

I wish I was a secret shopper as I believe neither of these people are good representations of a company and are asking for their company to be sued because of their ignorance in handling customers properly. I will also add that I have worked in a company where the manager was suspicious and accusing everyone of stealing and putting everyone on the suspicion whether called for or not. What ended up happening was it was his own conscience and he was reflecting what he was doing on everyone else. I think the gal in the Culver City store was doing this as I know I did nothing wrong.

The manager then told the salesperson to go ahead and refund me. She then said to me, "I would never purchase anything that didn't have the tags on it and I would have told the salesperson to make a notation of it on the receipt." Okay, excuse me, but I, the customer, am apparently responsible to make sure it is documented when staff place unlabeled, incorrectly tagged merchandise on the floor? I don't think so. I did everything right. I purchased a dress from the sales floor. I returned it in the condition I purchased it in within the allotted time period and with the correct receipt. I was penalized by basically being accused of being a shoplifter or scamming the company by "switching tags" on the merchandise when in fact this was nothing more than an employee screw up that I apparently had to pay the consequences for by being humiliated in front of a store full of people. I have no intentions of ever shopping at another T.J.Maxx store again. I have worked as a retail manager in women's clothing for 10 years. I would never treat one of my customers this way. It is unprofessional and unnecessary. Maybe T.J.Maxx should train their employees on graciously accepting returns. It seems returning items to this store is a huge hassle judging from the other entries on this page.

Consequence: False charges on my credit card bill.

During this time both Carolyn and Yolanda were unprofessional, rolled their eyes at me and made me feel so discriminated against. There are no Asians in the area of Garner and I was not only verbally attacked by them but this crazy customer behind me started yelling at me saying I was holding up the line. The manager Yolanda did nothing to calm the situation and walked away. The white female customer continued to harass me saying I was holding up the line and was getting way too angry. I told her that this matter did not concern her. She got in my face and I did cuss at her because I felt threatened. I did tell her that I was going to call the Garner Police and later while in my car I did and will have that police report to pick up tommorrow.

As I was speaking on the phone with another manager from another store I told her that both Yolanda and Carolyn were discriminating against me and treating me badly and Carolyn interjected No She Isn't. Are employees suppose to say things like that to a good loyal customer? I think not. The manager then came back and I told the assistant manager from the other store that a customer started the fight with me and Carolyn screamed no she didn't. Give me a break.

All this is on video at TJMaxx and clearly the customer behind me charged me and got in my face. This whole ordeal could have been avoided had the manager took control of the issue instead of laughing about it making me so upset. I plan on suing TJMaxx for discrimination and for false advertisement. I also asked for the sku number of the purse and Carolyn would not give that to me. This was just clearly racial discrimination as well as poor management. Please help me with this issue. Physical damage is the customer behind me getting in my face so irrate she looked to hit me. Feeling completely belittled and discriminated against.

After much discussion Yvonne stated loudly for all to hear that she would contact New York to confirm whether the purse did in fact cost $129.99. I returned to the store the next day, purse, receipt and hang-tag in hand, was told the buyer had not returned the call to verify the price, I could not return the purse, I should leave my telehone number, Yvonne would contact me and tell me what the buyer said. The implication was that I had switched tags! Who treats customers like that? Absolutely no consequences other than rude, loud, unnecessary conversations. I promptly went to TJ Maxx-Temple City, returned the purse, no questions asked. As of today, Yvonne has not contacted me.

Here I am, an honest person who has been going to their store for over 25 years, and this guy basically was calling me a liar. It set me off right away. In fact, I had to even look closely to view whatever it was he was talking about. There was some tiny little places where it looks like just the dust from the floor would have gotten on the rim of the pant. He refused to return/exchange. I could not believe it. Their store conditions are always dirty and anything hanging that has length, like dresses or suits, often get dirty. And today was my final day. There was no other manager on duty; everyone else sat their and refused to use their discretion and judgment to satisfy a long-time customer.

I even went down the aisle of the store and grab a few things that were hanging which touched the floor. They too had dirt marks on them. To boot, the suit is a size to large, but I had not had time to go to my tailor to see if she could alter it. Even after I showed him the other items and proved what I was saying, he refused to let me use their phone to call corporate from their office. In addition, when I did not have my cell phone on me, I asked him to call and see what hours they were open so I could document that I was there that evening, he would not do it. I went to pick up their phone to dial, and he took his finger and hung up the line.

I am still in total shock and plan to file a formal complaint until my request is met for a refund. I will not stop - this is about principle at this point. He threatened to call the LAPD if I did not leave the store. And another associate, who knew full well that this guy was acting incorrectly, back him up. I have no one, other than my mother who was with me, that can vouch for what happened. It seemed like not a single person wanted to step up and do the right thing.

I am basically out the cost of the 3 suits I wanted to return, but mainly he cost of the white one which he would not return at all.

Long story short, when I asked them if my account had been used, they said there had been quite a few charges in the past ten days and named one of the locations as a Winn Dixie, which we don't have in San Antonio. I asked where is this Winn Dixie? I never used my card at a Winn Dixie, and they put me on hold and another woman came on and asked if I was disputing the Winn Dixie charges, and I told her I was trying to find out what was going on with my debit card and my account. The woman informed me there had been multiple charges in Florida ( I live in San Antonio, Texas) and that I needed to go in to one of the branches and go over my statement and fill out fraud paperwork.

I found out that my card was used in Florida for 10 days before my bank cancelled the card and over $2000 in charges so far. No one could tell me why they didn't even bother to call and ask why my card was being used in San Antonio and Miami on the same day and why someone was getting $100 at 4 different gas stations in the same day. I was so sickened by the whole situation but felt lucky that it was only $2000.

When I came home and read the letter, I was even more mad because my bank was informed over a year ago by TJ Maxx that my card information was compromised and my bank never informed me. (so it would not inconvenience my ability to use my debit card) The letter also stated that they vigilantly monitored the system for fraud. The letter was dated on April 30, 2008, and the card was cancelled on May 6, but the fraud started on April 26th! Why didn't the bank cancel it then? When I went it to the bank on may 8th, there were over 30 transactions done fraudulently, 14 of which were from April 30th on.

When I told my sisters about it (they also shop at Marshalls and Tjmaxx), my older sister called the bank to have them re-issue her a new card and she was informed that her account had already been flagged and they had been closely monitoring it for fraudulent activity, which she responded that they didn't monitor my account too closely because someone had used 2200 out of it so far and the bank hadn't caught it. The girl even argued with my sister about re-issuing a new card and said that if they had had to re-issue cards to everyone whose account was compromised they would have to re-issue 20,000 new cards. My sister said she thought that would be cheaper than if all those cards were used and the bank had to eat the charges. Anyway, I am very displeased with my bank and with Tjmaxx for failing to inform me that my information was stolen.

So far my account is out almost $2200.00, I spent 2 hours of my day going over my account at the bank and not getting any apologies. I spent most of the day in tears and then being mad when I found out all this could have been prevented if my bank had just issued me a new card a year ago, or even informed me about what had happened so I could have cancelled the card.

Then I called the manager of the store, and that person was incompetent as well, she told me that this is not TJMAX card, even though it says on the paper that I can shop there with my card. Finally,I paid cash.

I felt that a manager did not do anytink to support me, even though the worker called me nasty in front of her! I came to the store to buy someting not to arguee.

However, I had 2 months in changing my card where all of my bills were screwed up due to the change in my card. All of my EFT's were of course drafted and the card had changed and I was getting billed extra charges left and right while I tried to sort out everything in time. Once I was notified about the card, it was cancelled and I had a 10 day window where I had no control over the EFT's and could not stop and change anything until the new card came in. I was LIVID that TJ Maxx and lax security caused me all these problems. I know I was luckier than some but it cost me a fortune in fees while it got straightened out.

Who can I contact to be a part of the class action lawsuit against TJX? or is it too late.

Thank you.

I drove back to the store and the manager proceeded to tell me for over an hour that he couldn't see how this could ever happen and that I needed to call my bank because it is thier problem. I refused to leave until he credited me for the second charge. He refused, over and over he kept repeating that he can't make sense of this and he has been working there for six years and has never seen any thing like this before. (The store hasn't been open there for even two years.)

He refuses to get his supervisor on the phone, refused to do anything to help me. He looked over my paper work, my two receipts and a copy of my bank statement, for over an hour.

Hello, I am one of the customers whose card number was stolen or whatever. My credit card company replaced the card and I suffered no ill effects.

However, twice now, in State College, PA and Williamsport, PA, I have had good checks declined by your system. I nearly always used a credit card before, but I switched to checks because of the card snafu. I buy a couple thousand dollars worth of merchandise from your company yearly (in fact, just a couple months ago I bought over 150.00 dollars worth of things from the store in Morgantown, WV, paid by check, and nothing terrible happened).

Now, I know you have a new system, but both times it was personally humiliating and without precedent or purpose. There I am, a fifty-one year old tenured college professor, who paid back all my loans for the Ph.D, and also own a thriving jewelry and antique store. I always had my ID, never spit on the floor, or otherwise showed myself to be a risk. But I go to a store, gather up 128 and 178 dollars worth of merchandise (respectively), am asked for my driver's license, the poor helpful clerk makes a phone call, and both times I am declined by your system.
Both times I asked to speak to the managers, who, while apologetic, explain that there is nothing they can do (ah, corporate America), offer to hold the merchandise (what? so I can slink in later with cash to prove I have the money?), and generally I am made to feel like a potential thief.

I called the number myself, where I finally talked to a person, who said their computer says it is a risky purchase (!!!!)! My check numbers are somewhere in the 900's, I have mortgages on a home and a commercial property, and am a thoroughly upstanding literature professor who does not seem to fit into any of the risky categories (I don't spend 1500 dollars in checks in a few days, which manager # 2 thought might make that computer suspicious).

Here's the thing. I know you don't need me. But, by God, I want to know what is going on.
First my credit card is at risk, simply because I used it at your stores.
Then when I try to make purchases with a check, I am treated like a pariah.

Frankly, I have had it. You have got to explain and make it right with me. I don't care if you don't have the information to explain--you should get it. When I spoke to customer service after the first check decline, the man simply parroted what the guy at Certegy said (we don't have anymore information; all we know is that it is a risky purchase).

I also know you customer service folks work hard and don't need me either, but I burst into tears in both stores. It actually hurt my feelings that a company I have been so loyal to would treat me so badly. That's how risky I am.

There is a long term employee in the State College store who I have chatted with for several years about his family, his workday, and what he plans for holidays. He is a bit shy but a kindly man; since he did not wait on me the day my check was declined, I had to see him at the next checkout as I was sent on my way, looking embarrassed and sad that I would turn out to be a thief.

Lock Haven, PA

The consequences are mostly public humiliation and defamation.