TJ Maxx Reviews

This is about the website. Happened twice -wrong items labeled. Incorrectly sent. Also no confirmation of order is emailed so there is often no record of order- Then they had wrong spelling of my email but also correct spelling! I am missing a whole order that was charged because they have no revive of it! You have to screenshot your order! Then customer service is like speaking to your confused grandmother -totally unprofessional and unhelpful and unapologetic and —unbelievable.

I have tried TJ Maxx many times but always walk out empty handed. In particular, women's clothing. The Goodwill has better selection. All of the clothing is cheap rags. The material is cheap, the styles are horrible, the selection is threadbare--yes pun, the sizing is arbitrary. If there is a chance at selection it's online. There is no style or selection for the price instore. I recall the days of Liz Claiborne where an entire season of style, quality fabric and selection were the norm! How does this place stay in business? All horrible clothing from China, and India. The accessories such as hats, belts, handbags are acceptable.

Cashier had no change in her register to receive my cash payment. No signs were posted and she didn't say anything until I made the purchase. Long lines, wait time 20 minutes. They need to do better with informing customers ahead of time.

I made a purchase at a TJ Maxx of some candies, but they tasted awful! I tried to return them and was refused! I phoned the customer service number on their website and was extremely pleased with the response!!! I was phoned later in the day by that particular store manager who told me to please come in with my return, apologized profusely for the error made by one of her employees, and would like to not only process the return but give me a free gift as well!!! Finally, a company that takes customer service seriously! Thank you TJ Maxx!

Toxic Chemicals Found in Indonesian Made Clothing in TJ Maxx. Bad smell, still losing color many washes. Bad smell even affect other clothing very bad. Especially some of jeans. Found same jeans made in Mexico, etc. no problem in the TJ Maxx.

I ordered items online and used my PayPal that is linked to my bank credit card...(This protects my account shopping online)..I went to the store to return some items and was told I would have to take a store credit because I used PayPal..I explained it came right out of my bank account but would not budge...I had to take over a 100 store credit...(which I will use now at Home Goods). I am so disappointed in this company..I have shopped here for years and love it but I refuse to ever spend my money here again...this is a stupid policy that they need to change!!

Today I went to TJ MAXX in Warner Robins GA to make a return and purchase. The young lady who waited on me once transaction was completed did not say thank you or have a nice day. Had to beg the manager for a thank you. Since neither wanted to give one on their own. I shop and spend too much money there not to get a simple thank you and have a nice day.

What has happened to this store? TJ Maxx used to have fine quality clothes and accessories, many of which were made in Italy. Now everything is cheap, synthetic material. The styles are also not pretty. Whoever the buyers are for the store they do not have good taste. The clothes and accessories made in Italy are gaudy, status symbols. TJ is no longer the store for refined taste. Such a disappointment. Please bring back the old quality.

I wish I did not get this card. When I would use the card, TJX would change the credit limit, affecting my debt to credit ratio and negatively affecting my credit score. The APR also changed for no reason. Finally, when I stopped using the card as frequently due to these frustrating situations which happened on numerous occasions over several years- TJX closed my account without warning! This closure of a longstanding account also affected my credit score negatively through no fault of my own. I now have to file a dispute with the credit reporting agencies. I wish I just used my other credit cards for purchases at their stores- or cash. UNBELIEVABLE! Don't get this card.

I recently bought my husband a new winter wardrobe at TJ Maxx in Burnsville MN. His office is in Burnsville but we live in California. TJ Maxx has always been a go to for me for great deals at low prices. So I had no problems buying him over $200 worth of winter clothes. I purchased a pair of jeans for me as well. When I got back to the hotel, everything fit perfectly except one shirt. My jeans also fit but I noticed a large tear along the rear seam. I returned the following day to return the shirt and jeans, receipt in hand. After standing in a line for 30 minutes, they took back the shirt but informed me that my $16 jeans were non returnable.

Worst company with their credits. Company they are like mafia. I have dealt with many companies and they never did it to me like that! I'm really disappointed. I don't recommend them to anyone who's willing to open a credit with TJX.

I purchased a shampoo, conditioner and leave-in conditioner treatment expecting to be good for my hair, but after a week totally damaged my hair, first time this happens to me, very traumatic experience. The worse their return policy if is open and used not return at all. How you will know if something will damage your hair if you don't used? Worse products ever and not original, terrible return policy and customer service at Fry rd in Katy Tx.

I love Yuma but they need to exterminate because I found roaches in the store. Is sad because I don’t want to purchase at temazcal. I don’t want to bring this roaches to my house in the products I buy in this store. They have lack of cleaning.

I appreciate the variety that TJ MAXX offers, and especially discounted bath and beauty products, I find the shoes of lower quality for the price. The food items are only slightly overpriced. But the home and bath goods are a bargain in general. With a lot of diversity.

TJ Maxx is a very welcoming store. Upon entering everyone is greeted with a welcome and given a sweet farewell as you leave the store. It’s evident by the shopping carts placed in the front of the store that someone has sanitized each cart. The associates appear pleasant and willing to take time to assist in helping find an item. Also, I appreciate that garments are neatly hung and the sizing is clear to the customer. I have always found the cashiers friendly and helpful with returns, too.

TJ Maxx has great deals on some very nice clothes in their upscale section. I love their home section as well with a wide variety of products to freshen up any room in your home. The only challenge is the line to check-out, it's typically really long. The line moves quickly but with so many people purchasing products it still adds 15 minutes to your trip too so plan accordingly!

The merchandise quality and prices are great. I enjoy shopping at TJ Maxx, Marshall’s and Home Goods. I find my local store very clean and neat. Returns are easy and the employees are always helpful and nice. I shop at Target daily and I always find nice items. I have nothing but good experiences shopping at TJ Maxx.

Purchased a Gucci bag online for $837.00. Received bag and it didn't come close to description or photo so I returned to their Tennessee warehouse with the postage they included for return. Someone signed receipt of return in their warehouse over 3 weeks ago and my account still has not been credited. I had to file a dispute and show proof the package was received in their location. A month later the charge is still on my account and the investigation is ongoing yet the tracking shows it was returned. Second time this has happened to me with TJ Maxx. Employees in your Tennessee location are clearly stealing returned merchandise.

There's a TJ Maxx in my neighborhood. In the few times that I've been there they were having a sale with very good prices. What I remember though is that the aisles were kind of messy. Customer service was good with attendants always available.

It’s closing time and people are standing in line waiting to be checked out, while one girls was working the other is chatting it up about her eyelashes and nail and where she gets them done. It appeared that it was a manager that she was chatting with. Stood there and waited as they finished their entire conversation! Vicksburg, Ms 04/15/22 @ 21:07:42PM receipt # ** Reg. 4.

Sharon at cascade mall in Burlington Washington was so sweet and helpful. I never had anyone be so kind at all my times shopping anywhere! I will definitely go back because of Sharon. It was also very organized and clean. :)

Perhaps the Harriman NY store is under new management but it looks and feels lousy. :( I don't mind ethnicity however this store's employees are always speaking in their native languages. Will not shop here anymore. I like to stroll stores in peace and enjoy stores that offer good customer service however here, the staff speak very loud to each other and stock the shelves while speaking in their native language on their cell phones. No staff member will ever greet you at the door upon arrival or exit. Sorry this store went south so fast. :(

We wanted to looked at some jewelry TJ Maxx Cherrydale and Anna was her name the women who take care of us, she had like bob short hair Style, with kind of ombré hair color. Was very rude, 0 customer service. If you don’t want to work in the customer service field for whatever reason then pick a job from home where you don’t have to talk to people.

I was at the Brier creek store and was checking out with over $100 worth of items. One item was damaged and I was wondering if it could be discounted. Vikki at the front was very rude and made me feel uncomfortable about even asking, by continuously saying comments about how busy she is right now. She phoned the manager however they made us wait 30 minutes to give me a $5 discount. They made me feel like I was doing something wrong, even after buying so many items. As a new homeowner I spend hundreds of dollars here a month. I was extremely uncomfortable and will not be going back anytime soon. To me it’s not about getting a discount, it’s about the way I was treated. Maybe more help at customer service would have helped.

About to pay for our purchase when we realized we didn't have our TJ MAXX card on hand. Good thing TJ MAXX has an app and in it is a virtual card that you can present any time to pay. So, we presented our phone with the virtual card but we were told that they don't process payments like that. That they need the actual card to insert to the terminal. My wife was shocked as she have done it multiple times already with the same store. But the associate was adamant that they do not process payments like that. Clearly a training was needed for that associate and other staff there about this type of payment method. Yes, I am including other associates because this cashier asked her colleagues about the process and all of them said the same thing. It was really disappointing.

I placed an order on December 8, 2020 and did not receive what I ordered and TJ Maxx can see through the tracking number that the package was not delivered. I contacted TJ Maxx and requested a refund, I was told to contact them again on December 31st 2020 for them to issue a refund. Bad customer service overall. I just started shopping at this store and never again.

I Recently ordered two Laneige lip sleeping masks as gifts from T.J. Maxx online. A great deal, delivered quickly. HOWEVER, A super sticky, price tag covered the ENTIRE side of each of the items. Not like the ones they use in the store, this tag seemed more like a product inventory sorting sticker! IMPOSSIBLE to remove...very unattractive for a gift! I am so disappointed in THE MAXX! It looks like I found it in the bargain bin at a grocery store! I will have to keep them for myself... UGH!???

I bought a baby alive for my 6 year old granddaughter. It’s the only thing she asked for. It came in a bag! The box was ruined. But I can’t find this doll anywhere, unless I pay $115. I talked to 7 different people, and asked for supervisors. All telling me the supervisor is busy!!! They told me take the doll off the box and put it in a box!! A 6 yr old child wants what they see - the nice box with it. Couldn’t get that through their head. Don’t ever buy from them. This has happened to me several times. I’m sticking with Amazon.

I would like to say thanks for the excellent manager Cindy R for her service and for help me, and the staff in the door Stephanie & Brianna. All team are very polite, and nice! The store for me is very organized and clean. I recommend this store! My number 1.

I ask how much would they take off. There was a damage shelf and she would take off only 1.00 which is ridiculous when the same wooden shelf was damaged at HomeGoods and they took 50 percent off. This was more damage and to only take 10 percent is ridiculous but she was rude as well.

On 7/3/20, I went to return a damaged necklace purchased 3 weeks ago out of state. The sales associate seem to be upset that I wanted to return it. She made a big deal about it being purchased a "couple of days ago". It was 6/17/20 when I purchased it. She (Tracy) asked me for the receipt. I told her, I have the receipt. SHE WAS RUDE! HER TONE WAS NASTY. Tracy called the manager, Jamila that appeared to understand the situation. Jamila stated she had to run it in the system because it did not have the original tag. It did.

I have been a very loyal customer for many many many years. I stopped using a few of my credit cards and store cards for a while because of financial reasons. I continued to shop at TJ Maxx, Marshall’s and HomeGoods but paid with the only credit card I decided to charge everything on or I paid cash. I have stacks of receipts to prove that. The appreciation I received from this company was by far the most unfair thing they could have done to me especially in the corona situation.

I went to T.J.Maxx on my way home. Been a long time I visit this store. Mostly I go to HomeGoods, I purchased 1 set pillows $15. Nothing else. Now I’m home I see that the women behind the register charged me another $1,49 for Vitamin water, I don’t drink this stuff because I have gut issues. Now I have to drive all the way back to that store to complain, I have to do this otherwise she is going to scam people again. So be aware people. Check your receipt before you leave the store!!!!

I love the selection at Home Goods, TJ Maxx and Marshall’s. I spend thousands of dollars in these stores monthly. I have for many years. Today is the last day I will go into any of these stores. People who want to take their dogs shopping at these stores have more rights than I do as a decades old customer. I am highly allergic to dogs, etc. Recently, last couple of years?) I have gone home sick or had to leave early because my throat closes up, my eyes burn and my chest feels heavy. I took allergy meds before going to these stores but come home very ill.

Shopping at TJMaxx gives me the opportunity to buy name brand, better quality merch for less. New clearance items are well worth checking out every week. They also offer online shopping with easy returns at local store available.

I can find name brand items, shoes, coats, dresses designer items, good quality items. I get compliments people thinking I paid regular price for them. I have gone to regular departments stores and seen these same items at a much higher price. I have been shopping at TJ Maxx’s for 20 years.

I returned my online purchases to two different TJMaxx stores. I’ve never seen a more dysfunctional process for returns. They have to go through each item and re-ticket the items. When you buy over $1000 worth of stuff you can imagine what this creates with an already busy place. Completely embarrassing. With today’s world going to online shopping there’s got to be an easier process. I will now just mail it back. After going to two different ones I also got told by the manager at one that if I paid with PayPal they can’t refund my money. Lesson learned, no more online shopping with TJMaxx.

TJ Maxx has everything anyone could want and at great prices. They have an awesome collection of kitchen gadgets, storage, dishes, cookware, and name brand clothing. Also love the unusual and quirky furniture, throw pillows, and decor they have. Can't go wrong there. And if you open their credit card, you get rewards and coupons for dollars off future purchases.

Many times I found price referenced to be lower than actual retail price, meaning a much better value for me! All stores provide wide variety, even if limited space. Good & bad is rotation of items available. New things to Love, but often no longer things you loved.

While many of their selections seem cheaply made, one could find a few gems here and there. One’s luck can vary from day to day. One week in November, I found a few Chanukah items on a table; the next week, there were none in the entire store - not even a greeting card, nothing! Their bathroom needs to be kept cleaner. I’ve had poor luck with their handbags; they are very flimsy, with hardware that breaks easily. This past summer, I bought two nice swimsuits, each with a great fit, which was no small task, nor an easy find.

I can always find what I need at these two stores. The shoe & boots department always has item I love. The pocketbook department is always stocked. I can always find a beautiful frame for a special picture.

I really like TJ Maxx and Marshall's. They really have a nice selection of clothing and things for your home. Their prices are reasonable and affordable. I have found so many items at both of their stores and have been very happy with my purchases. I would highly recommend both stores if you're looking for nice things at a good price.

I received a pair of boots I ordered, size 8.5, and received a size 9. Box was clearly marked. If I shipped them back, the paperwork said I would be responsible for shipping costs. So I returned to a store in Columbus, Ohio (Polaris) with paperwork, receipts, product in hand and was told because I paid via PayPal it was their policy to only give back store credit. Again, it was THEIR error, not mine. I drove 45 minutes and was told I could only have a store credit. Not to mention, the girl at the counter had very subpar customer service skills, no apologies, no smile, no let me get my manager, just a "that's our policy" stone cold mentality. This will be my last purchase from their website.

I am in the Oxnard store attempting to return a couple things I bought for Christmas. I have the credit card I bought them with. The items have the Madge labels. Just no pricing for Tj Maxx labels. The manager said no way without a receipt. What a joke. Who keeps a receipt or the price tag on an item for Christmas. It’s obvious there from here and my credit card transaction shows it. This place has really changed and the management has gotten really crappy. It’s a shame they’ll do anything to rip you off. Don’t shop here.

Please know if you have a TJ Maxx credit card and you miss one payment, being 4-5 days late, they will report you to the credit bureaus. As a result your Credit Score will drop as reported by customers and myself 20-80 points. I no longer will be using this card after several yrs. Several credit increases and 1 late payment, please be fully aware of what takes place. Thank you for reading.

I love TJ Maxx but their major setback that irritates me more than anything is how they stick stone of stickers directly to their product. I have had so many cute items I returned due to being ruined by the sticker peeling off the print on items. It isn’t hard to stick them to the bottom or to a tag hanging off that has the original pricing on it. I get so frustrated by this cause a lot of their items they will not get in again so if you really liked something and the letters ext. get ripped off it’s not salvageable. You can’t even use a blow dryer to take them off at times cause the heat will take off the print. I hope they have their employees become more mindful of where they are placing the stickers. It’s really not rocket science.

I purchased 3 bottles of nail polish. When they all arrived 2 were in bubble wrap and 1 was in a regular small size baggy (not protected). 1 bottle was shattered all over inside the box. I contacted TJ Maxx. Of course they wanted pictures which I was fine with. They told me I'd be refunded. Months later..I get an email saying my refund was being processed. It was months after I contacted them when I finally got a refund. I never paid any attention to my bank account looking for a refund it wasn't a lot of money. But ridiculous it took months for the refund. Makes me think what if it was something more expensive.

My daughter got a credit card of $1900 credit limit from this company. After one of my surgeries I accidentally closed her account on the phone by a touch of a button. The bank refuses to reinstate it. They said the only thing she could do is reapply and so we did and then they denied her. She has very good credit and it was totally an accident that her account was closed and she had just opened it. She had it for less than a month. They will not do anything about it and no one will listen

I'm so disgusted with TJ Maxx that I will never shop there again. I purchased two leather handbags online from them for my daughters' Christmas Presents, but had to return the handbags because my daughters chose something else they would rather have from Amazon. I should have just ordered from Amazon from the very beginning. Amazon treats their customers so much better and accepts returns with no problems.

LOVE this store. I am NOT a shopper, never liked going into a store to LOOK, got what I needed when I NEEDED it and left. Then I received a gift card to TJ MAXX. I wanted to get something I NEEDED.... So I browsed. I found stuff for the grandchildren (no matter the age), gifts for my husband who is BIG and TALL, gifts for girls in card clubs, (belong to two), birthday cards, sheets or towels, my favorite perfume, crystal cleaner for my dining room chandelier, a FUN looking broom, room fresheners, gloves, scarfs cheater eyeglasses, wreaths for the season, new wine glasses. Needless to say, I now needed another gift card as I have definitely become a MAXXINISTA!!!

Horrible Horrible. I never leave bad reviews but this was awful. I order over $100 worth of clothes from them. One month later my purchase showed it was stuck in TN. Called customer service and they had no idea why it was still there a month later. FYI I live in MN. Anyways then they told me everything I ordered was out of stock anyways, so they told me they were going to refund my money. They said I should see the refund in 5 business day. 10 business days later I have yet to see my money. Called them again and they told me my money was already refunded. Which it was not. I even called my bank and they said there was no refund from them. Do not order from them. They are horrible and that's said cuz I love shopping in their store. Too bad it isn't that good online.

I would like you to know of my experience at the TJ Maxx store at the Houston/Katy location. First I would like you to know TJ Maxx is my favorite store to shop at, I've been shopping with TJ Maxx for many years and honestly even though it takes some time to browse through their wonderful store it's sort of like a shopping adventure for me as I do not enjoy shopping in general. Today after shopping for 2 hours I came to the clerk and she asked if I wanted a TJ Maxx card, she said I would save 10%, I said, "No thank you." When we got to the final total she said, "You will save $21 if you are approved for a TJ Maxx card," I said, "We don't want any more credit cards." She proceeded to tell me I would save an additional $10 that would be $31 of savings.

So, I was online to place an order. I entered my rewards certificates number and it said invalid...obviously not true. So I call customer service, they give out three numbers and they are all closed only open M -F 9 to 6 est.???? They refer you back to online and phone tree, but no live person. I need two items for Christmas and I'm going to be so pissed if those items are gone...Also, Synchrony Bank sucks!!!!

I usually have decent experiences when I shop at TJ MAXX located in College Point NY and 20th Ave. However, today was anything but that. I was gifted 2 email gifts cards and decided to use them with my purchase today. The clerk that assisted me was sweet and pleasant. When we went to use the gifts cards for what ever reason they did not scan, the clerk says if they do not scan I think there isn’t anything we can do.

I thought I had the perfect pair of optical frames from Tj Maxx online. They were advertised as Gucci frames in the tortoise pattern for under $150. The shipping took longer than usual with the estimated delivery date changing several times but still I thought nothing about it. The frame arrived in a small plastic pouch, separate from the case which was weird to me. I would think the case would keep the frames safer than a plastic bag but still the frames looked amazing. Until I put them on, the left side was way higher than the right side. It was so bad it covered my whole eyebrow and the other was clearly visible.

I ordered a small home decor item that sold out quickly on their website and it arrived broken. The item itself came in its own box that had sufficient packaging around it, but none inside the box to protect the figurine. So it jostled around the entire trip and was a mess by the time it got to me. Super frustrating, especially since I can't re-order the item, but I used their online contact form to send my order number and explained what happened. I got a call back from a customer service rep who made it right. I'm knocking a star off for the packaging and wish the shipping department would consider that merchandise boxes sometimes need peanuts or bubble wrap poured into them to fill the empty space.

I ordered 8 items. The order had 3 tracking numbers. All three tracking numbers have been delivered and I have only received 4 of the 8 items. When I called after shipment arrived with missing items I was told the tracking numbers must have been reversed. The next day the second item came - it was supposed to be 5 items and it was only one again. So, now it’s the weekend and I can’t get any answers until they open during regular business hours M-F. The customer service rep gave me erroneous information. And then went in to say if it’s lost I have to wait 8-10 days before they can do anything. Terrible customer service hours and have my money while I wait.

A friend suggested that I go to TJ Maxx to look for workout equipment. I wasn't sure where to look so I asked the first employee that I came across.. The employee took me right to the equipment. Although the supply was not huge, they had what I wanted and the price was reasonable. Instead of looking all over town I bought resistance tubes, bands, and a yoga mat.

Shopping at TJ Maxx is so much fun. I have a very nice 3 hrs shopping. I go by myself so no one bothers me. They have so many different departments to choose from. I shop every department. Employees are so helpful and available to help. Returning items is very easy. Store is always clean. Bathrooms are always clean.

The TJ Maxx location I visited is a relocation. I'm not sure the reason for the move. The old location was much more accessible. The new location is not in a location I frequent. The in-store merchandising is too crowded--even more so than before. There wasn't enough room for customers to pass between the clothing racks. The selection of clothing was worse. While I found a few home and bath items that interested me, I will not be shopping there very often in the future. I will go to Target and Kohl's from here on out. There is plenty of room to navigate between the aisles and customers are not stumbling over each other. Plus the product selection is much much better.

TJ Maxx has a great selection and with good quality items. They have great designers/quality merchandise. The prices are reasonable and better than sale prices at Macy's or a similar store. I never walk out empty handed! Returns are easy and no hassle.

Was greeted in a lovely manner, not too much, not too little. Was helped on the floor and in the fitting room, which was beyond expectation for this store. The process for checking out was good. Overall, a great TJ experience.

I like to pay my bills when I receive them. Today, I logged onto my TJ Maxx account, but I was unable to pay my bill. I had to remind myself to log on later so I could make a remittance. I think a customer should be able to pay their bill 24/7 - I'll remind the cashier of this the next time he/she asks me if I'm paying with my TJ Maxx credit card.

I stopped by T.J. Maxx last week to finish off a card I was issued years ago. Upon entering the store, I scrutinized men's clothing, but, wasn't in need of anything. I looked throughout the store, but, again, couldn't find anything I needed. But, then, I found myself directly in front of the Jewelry section. I waited my turn to be served, and as I surveyed the counter, there wasn't anything I particularly liked.

I just bought a water bottle for only $12.99. I took it back into the store to exchange for another one because the lid didn't work well. The cashier is nice, but she had to call the manager up to approve the exchange. This manager was very rude and blunt. Told me she won't let exchange it and walked away. I've spent so much money shopping at this specific store. So beware if you buy something here, this manager won't let you exchange or get your refund. This store is on Frank Floyd Wright and Freeway 101 in Scottsdale, Az.

This issue goes back years and I have contacted to the customer service department several times explaining my issue which is that every time I try to log into my account, it tells me “incorrect email or password “. So they reset, well after several times of this trend, it’s an obvious issue. So I have requested to have my account deleted and that I start fresh... Mind you not yet once being able to shop on the site. No, they won’t do that. Someone will contact you which never happens. I’d like to know why they will not do as I request? It’s not rocket science to figure out that that’s what needs to be done. But instead they would rather leave a customer without use of the site. Hmmm must be making too much money. They sure don’t care about my issue. It’s just frustrating because my hands are tied, and I can’t make a purchase without them fixing it.

At the Morganville, NJ store between 11am and 11:34am per cashier's receipt a youth probably 14 or 15 was walking back and forth behind me and then again passing me numerous times. I thought his actions were very odd but was always under the impression that we as shoppers were always protected INSIDE the store by a security team keeping a watch on our safety. The last time he passed me in a wide open area with absolutely no reason to make body contact, he brushed against my right side slipping my $100 bill out of my pocket and then immediately leaving.

The box was damaged and had holes in it. Some of the hardware was missing and one piece of wood was cracked/damaged. It’s a pretty bench but the hinges don’t work properly and the hardware was cheap. My husband had to buy new hardware and fix the big long crack. I guess you get what you pay for!

I called TJ Maxx about the wrong amount of rewards applied to my account. After almost 30 minutes on hold they finally said they would contact Synchrony regarding the error and it would take 30 to 60 days to be resolved. Needless to say, I am NOT going to use my TJ Maxx card for anything but the stores they represent because I don't want to monitor their accuracy all the time. I don't believe this error was a mistake, but them hoping I wouldn't check. This should all be computerized so how could the mistake occur?

I applied for a TJX Rewards card because of an advertisement on your website stating that if I applied for a card I could place my order today and get 10% off. I did just that, was approved for a card and received an email stating "Congratulations I**. You can shop in-store or online today using your TJX Rewards credit card by accessing your temporary shopping pass." A link was provided and when I entered my last name, social and zip code as requested, I received this message. "The temporary shopping pass cannot be retrieved. Please return to the previous page to review your information for accuracy and resubmit. If you are still having problems, please contact customer service at TJX Rewards Credit Card: 1-800-952-6133 or TJX Rewards Platinum Mastercard: 1-877-890-3150."

I purchased a pair of shoes from TJ Maxx and they just were just ok so I sent them back. No big deal. TJ Maxx sent them back to me saying the shoes had been worn. They absolutely were never worn, other than about 10 seconds in my kitchen when I tried them on. I thought there had been some mistake so I went through their appeals process and ultimately it came down to a small spot on the inner side of the shoe that looked worn. I thought the same thing when I opened the box, but it was not from me trying them on in my kitchen.

I used a TJ Maxx gift card to purchase online. My first payment through credit card was unsuccessful because there was a discrepancy on the credit card details so I had to repeat the payment process. When I reentered the gift card number for the payment, the site said that my gift card is already empty. Now, the code was useless because I was not able to use it in the first place but is balance already ZEROED. Is there any way for me to retrieve the gift card credit that I was not able to use in the first place?

On 5/23/2019 at 6:06PM, I called the customer service number located on my billing statement, 1-877-822-2015, with questions about my account. My call was quickly transferred to a customer service AI, the information and payment history it gave me did not match the information and payment history I saw online on my TJX Rewards Platinum Mastercard account. Then I was given the option to proceed and speak with a customer service representative, and I said YES. Soon after, I was connected to a lady, whom asked for my name-which I gave, we exchange a few more words, however, she couldn't help me so she went on to tell me to stay on the line and I will be connected to another representative.

I always shopped TJ Maxx and Marshalls for their low designer brands. I never cared if something was the latest in fashion, so when I could find it here it was good enough for me. But in the last five years I find myself returning MOST of my clothing purchases. Today's purchase is what prompted this review. Again, I get the stuff home, after trying it out in stores, to find defects. Always defects. I bought a linen blazer that fit me alright. I got home and found that the lining inside is all bunched up as if the fabric was caught under the stitching. And on the jeans I bought, one of the legs is turned funny so that the seam is turning out toward my knee. Another thing that I think about is the fact that some of the clothes look like they have been been picked over, trampled on, and been on the shelf for who knows how long... are just about the same price at some of the department stores. So I believe I'm done buying clothes here.

Edgewater, NJ store - Bad Service. I go to this location often but lately the quality of the merchandise is poor. Also, the team is often rude and impersonal. I think it's a management issue, she is rude and treats the employees in a condescending manner. You never know who is listening or observing and I don't think you want customers witnessing that type of behavior. There should be a customer service training in place. But if the management personnel is bad what can you expect from the workers.

I called TJM TWICE BECAUSE I DID NOT RECEIVE A BILL. I know the payments must be received before the 19th of the month. I spoke with the store manager. She told me to drive to the store and make my payment. I told her the payments are sent to a bank, not paid at the store. She was nasty, and impatient. She said, "I told you what to do, (drive to the store)." The store manager does not know how payments are made? After one half hour of talking to computer I spoke to a "Person". Again I said I did not receive the bill, and would appreciate removal of the late fee. She said there was nothing she could do. And said if the bill comes in my mail today I should pay it. For what? It's still overdue. I called the CEO. Spoke with a very nice lady, her name was Cindy. Then I received a call from one of the executives. He said he would speak to the employees. That was approximately 2 weeks ago.

Do not order Rae Dunn items... or anything that you really want. Anything you order that is fragile will be delivered damaged and they make you jump through hoops to get your money back, even though then know no packing material was used to secure the item! The customer care representatives can do nothing to help at all. Many times part of your order will not be shipped, you will be charged and then you have to wait until it’s been 11 days before you can even start to get your money back. They make YOU call back, they know the items won’t be shipped but still have to wait! I’ve even seen a label created and nothing! Just another way to charge the card knowing the items won’t be shipped. Very unethical company. Buyers beware!

T.J. Maxx is a terrible company. I advise the public do not order online from them nor go into their department stores and buy anything from them. I placed an order online and received it. Returned to the store. They would not give me my shipping and handling refund.

Wow I will NEVER EVER order online from TJ Maxx again. I never write reviews but it’s been such a bad experience that I have to. Placed an order 2 weeks ago, still hasn’t shipped. They cancelled half of my order 2 weeks after placing my order because it’s “no longer in stock”. Ok then WHY place HALF of my order instead of emailing me letting me know there’s only 2 of the 4 pillows left in stock? Called them, they said, “There’s nothing I can do or that they can do.” I said “I ordered 4 pillows for a reason. I don’t want the other 2 if I can’t get my full order”. Once again, there’s “nothing they can do”.

I work in the Call center for TJ Maxx Online. I get nothing but horribly upset customers all day because their items haven't shipped and it's been more than ten business days. Their items arrived damaged and by policy I have to send them on an entire Lord of the Rings quest to receive a refund. They didn’t receive an item and I can’t send it out. They are sent a wrong item and I can’t issue a refund until after the CUSTOMER sends the items back to fulfillment (literally the slowest working warehouse I've ever heard of) receives the item(s) and THEY issue the refund, or anything else you could think of that could go wrong and the customer pretty much has to solve a problem that we created.

Purchased a Kenneth Cole two piece swim set for my spring break trip next week. Unfortunately they only sent the top! It blows my mind that they ONLY sent half my order. What type of employees do they have working at their distribution centers to make such a huge mistake! I'd prefer an email stating the item is no longer available but NO! Called customer service spoke to a gentlemen who said give it the full 7 day delivery. Waited... nothing! Called again yesterday and they were not helpful. Told me to contact the manufacturer directly and offered no help in the situation. Kept saying, "There's nothing I can do." Offered free shipping but the way they deliver items, not sure if I want to order online anymore!

In February I ordered 2 farmhouse style tables marked as on clearance at $43 each. I received 2 hideous gold, throwback to the 70s, mirrored, circular wall shelves. The shipping form had the right item description and pricing info. I called TJ. They apologized and said I could send them back for a refund. Ok, fine, I can go out of my way to do that since you can't go out of yours to send the right items, but I wanted the tables. Since there were 2 and they were shipped individually my assumption was there was disconnect in the warehouse and maybe the wrong item was pulled. So I'm asking how to get the right item and am told they can't guarantee that I will if I reorder.

808 COLUMBUS AVE: I purchased a pair of Fendi sunglasses on 3/14/19. Went back on 3/15/19 to purchase another pair of the same glasses. There was an issue with the glasses not having a price tag and I was told I have to go home and bring the proof of purchase. After showing the price tag and receipt to woman at the register that was originally helping me Adelin, the only person who was displaying proper customer service apologizing For all of my inconvenience. The manager Maritza who never came over to try to fix the issue still had an issue with honoring the price. Called another stores then asked me to go back home and get the sunglasses. I spend way too much money at TJ Maxx to be treated this way.

Check your credit card bill if you have ever ordered from TJMaxx.com. I always use the free shipping code SHIP89 for free shipping on my orders, but just noticed today that they STILL charge me shipping! Over the past 6 years of ordering online that's probably hundreds of dollars in shipping fees that I should NOT have been charged! Just filed a complaint with BBB and trying to get to the bottom of this.

I brought 4 expensive items with full 4 corner and sensor security tags on each item to the register to purchase. Each security device with sensor was on each package and can only be removed at the register. One of the items felt light and upon checking it at the register was shown that the item was missing from the box. We checked one other of the 4 items at the register and it did have the item inside the package. We did not check the other 2 as we were focused on the one that was missing and the rudeness and arrogance of the cashier. The other 2 boxes also felt of normal weight.

I am left sitting with $$$ reward certificates that TJX claims to 'NEVER EXPIRE". It's a lie. They closed my credit card account (I had multiple accounts) for INACTIVITY and refused to honor the certificates I earned worth hundreds of dollars. They are using fraudulent advertising by telling people the reward certificates are "ALWAYS good"!

I have had several displeasing experiences with TJ Maxx, online and in store. The two most recent are as follows: I placed an order online in January. When my order arrived, I was missing an item. I contacted the customer service department, and told them what had happened. I requested that the pair of pants that I was missing be mailed in a separate order. They apologized and said that they would not be able to send the pants but that they would refund my money. I told them that I ordered the pants because I wanted the pants. I also stated that the order that they were part of qualified for free shipping, whereas, one pair of pants would not. I did get my money back, but I am without the pants.

I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not).

I placed an online order on December 17th. I received an email with tracking information on December 18th. It was supposed be arriving before Christmas. Order was never received, I called to follow up on December 28th, they “opened” an investigation. I called January 4th to follow up, was told I had to wait 10 business days and that I could call back after January 14th if I haven’t heard from them. I called today and nothing has been done. My first call got disconnected, second call I was told the investigation was just opened today, asked to speak with a supervisor and was told there was no supervisor, the girl didn’t know how to handle frustrated customer so I hung up the phone because I didn’t call to argue.

SO disappointed because I received the wrong item. I called, and the girl was not apologetic nor did she try to do something to make me happy. So I had to drive to UPS and have them return the item. Then I went back online to find it and purchase it again, but my size was not available anymore.

I visited the store today in Alpharetta, Ga to return jewelry I purchased from this location a week ago. As I approached the counter the key holder was assisting someone else at the moment with a purchase which took about 5 minutes. Once she was finished she never acknowledged me. She walked off and then turned around as if she didn’t see me standing at the counter for the past 5 minutes while she completed a purchase and held a conversation with the customer. She did not greet me as I have normally been greeted in TJ Maxx which is disappointing and her actions was disgusting. She then went on to complete my return and when it was time to give me back my money she placed it on the counter which is beyond rude.

Illegal taxes on merchandise, broken merchandise, irresponsible customer service - all are with a red flag. One example out of numerous: I ordered two plaques for the wall. One plaque arrives. The price is 99.99 and the tax is $17. The tax in New York is under 9%. Then another huge box arrives with the item I even did not see on Internet. The price again is 99.99 plus tax $17. To handle this huge box in order to send it back was an experience in itself. The refund was 108.85. I already know that to call customer service is a sheer waste of time. Now every dish or small bowl with excessive tax is diligently returned into the store. The shop person's jaw drops, she calls for the manager. Good news - they return illegal tax manually. I just wonder if there is any organization to protect from the fraud?

I ordered nearly my Christmas shopping for my kids and grandkids one week ago. I have still knock on the confirmation on the order. There's no tracking number. When I call customer service they keep telling me I should get it by Christmas Eve. No one will follow up in the order. They cannot expedite to order. They cannot cancel the order. They cannot assure me that it's just going to ship today or tomorrow. Basically I'm at a loss to be able to get these gifts on time. I don't know if I'm going to have to try another retailer and pay for express shipping to get some gifts here by Christmas Eve. I just need someone from TJ Maxx to help me and that is not happening.

I bought a rug in the Reno TJ Maxx. The rug was shedding all over the place and after two weeks I brought it with a check and asked to return it. The manager said that it was used even though it was in the same shape, they didn't give me a refund. It is a total violation of rights because I was not satisfied with the product and they refused to give me back my money.

I WILL NEVER SHOP AT THIS PLACE AGAIN??? ROSEVILLE MICHIGAN STORE! They kept all my money for being 10 days late. I put $200.00 worth of merchandise in their layaway. I paid $160 and was in there today to pick it up and they told me that the due date was 2nd which is understandable. I would have even understood them taking a restock fee fine. But they took the whole entire 160 and said since I was late picking up my merchandise there was nothing I can do. Keep in mind the items I purchased was about $200. I paid 160. Came in to pick it up and they kept all of my money???

While shopping at TJ Maxx Brickyard on a very busy day, the cashier Judy provided exceptional service as she was very friendly professional and also helpful. She seemed to really know her business and her friendly attitude really made my day! I will definitely be back and look forward to seeing Judy again.

I ordered a canvas painting online and was sent the wrong one, and when I tried to return it there was no return label or shipping invoice. They said they would charge me for shipping if there's no invoice, which is ridiculous, since THEY sent me the wrong item. ** customer service and online ordering system. You pay for what you get!

Helped at register by cashier Alyssa **. This cashier was very helpful. She gave me a positive shopping experience, was very polite, and worked fast. This person was knowledgeable about policies and procedures. Return was made on 12/10/18 at 8:53:35. Survey number **.

I ordered a product on December 1st 2018. I received the standard confirmation email and the usual pending charge to my account. Six days go by and it's still the same. No shipment email - nothing from the company at all. December 7 I notice the charge is completely missing from my account. No longer pending, not at all charged. I check my emails - nothing. I check to site and the product is still there. My order is completely MIA and the company cannot explain why or how. It should've been shipped days ago. This is the holiday season and the product I ordered isn't available online easily. It was a steal and an awesome find. Now it's no longer going to be the Christmas gift I envisioned and paid for. No response from company. It's ridiculous to sit that long and then just completely disappear without a word especially during the holiday season.

I place an order for $178.00 on Nov. 14. I received an order Nov 26. Unfortunately, this was not MY order. My order was sent to someone in another state while I received hers. When I called customer service I was told that I would need to send what I was sent back to them and they will process my refund. This refund will take 10-14 days for them to process and my bank another 3-5 days to post, on top of the 2 weeks it takes for them to receive the shipment back from me. Customer service said that was all they could do since the package isn't considered lost. Now I am out the money and the gifts meant for my children for Christmas. I will NEVER waste my money and energy at TJ Maxx. I feel like they stole from me.

I am really disappointment with the people who calculate the rewards-coupons. I always check my rewards and I had so many problems with it, now it has to be 60 dollar coupon and they are calculating 20 dollars. The difference in between my purchased and credits is 1,286 dollars, it means I have to have 60 dollars no 20. I am tired with this, so I will use my other cards, that give me less rewards, but I do not have to fight any time for it. For all the cardholders, is better if you calculate your points, is always a problem for me.

On November 10, we bought a 10 qt stainless steel pot. After first use we realized that after cleaning, bottom of this pot contains a lot of black dots. Today on December 3, I came to this Owings Mills TJ Maxx store to return pot and explain that this pot is defective as it has black spots on stainless steel surface. At register cashier validated my receipt and call manager. Manager of this store Cristina (not sure about correct spelling) said that they can't to resell this pot as it was used. I told her that pot was used and after that we realized of defect. I told her that store should not sell defective merchandise. But she refused to take it back. She was taking back only merchandise which store can resell. And this is explanation from MANAGER??? You don't accept back defective items???

I purchased several suitcases online and I noticed a double charge of $553.40 on my credit card. When I checked my email, they had cancelled my order without any explanation. They provided a link to email them back that was inactive.

BEWARE OF WHAT CAN HAPPEN WHEN TJ MAXX MAKES A MISTAKE! I am completely shocked at the terrible treatment that I experienced today with both TJ Maxx as well as Synchrony Bank (TJ Maxx credit card). I considered myself a Maxxinista for decades, but never again! I placed a large order today, and noticed in my email confirmation that my address was incorrect. I moved, and changed it at the site as well as the credit card. I even verified it before I placed the order. So I immediately called customer service. Not only were they not helpful (to say the least!), but downright rude.

I bought 4 items in their store a 9 days ago. They charged me full price. But they sent only one item. And they refund the full price. They charged me only the price of that item. The rest of the order was waiting for shipping. Today, 9 days later, they canceled 2 items. They will ship only 1 item today but they charged me all of 3 items. I called their main customer service number and reported it. The customer service agent that I spoke with was not helpful at all. They charged me the item which will not be shipped to me. Horrible online shopping experience.

I am reviewing TJ Maxx Montgomery Alabama. I bought some items in their store a week ago Thursday. They double charged me. I called their main customer service number and reported it. The customer service agent that I spoke with told me that it would be reviewed and she would get back to me with an answer. She called me back the next day and told me that I was correct in that they would be refunding my money. 5 days later I still have not received a credit for their screw up.

TJ Maxx, Poughkeepsie, NY. Terrible customer service. I went to return and item that was addressed from TJ Maxx corporate, so when I went to the store to have returned the item the store, employee that said her name was Kristal young blonde with glasses, approached me with a very arrogant attitude and insulted me in front of other customers and employees. Not going back to that store. TJ Maxx should not hire people like her!!!

This location I believe has the worst of the worst customer service. So I find a product and I give it to one of the employees at the register to hold it for me as I wanted to carry on with shopping and could not carry the customer paint with me given the dimensions. She takes it and reassures me it will be there for me once I’m done. I do my shopping and go to ask for the paint I’ve chosen and guess what, it’s been sold.

I purchased several shirts for an important interview and took them home to try on with my suit. I was in a rush, so I didn't try things on in the store. I figured I'd find the right shirt with my suit and return the rest. Just kidding though! I went back to the store within 30 days with my receipt and they would refund me for an $80 shirt that I never even wore because it was missing some kind of tag inside the shirt. The security tag was still on it. Additionally, when I got home, the paper price tag had fallen off into the bag. A damn paper price tag tied in with string fell off the garment and they say they can't refund it because of that.

On October 29th 1:39 pm the day manager at the Encinitas Store was rude, would not give me his supervisors name and did not give me the customer service phone number when asked. He had the nerve to hang up on me. After owning my own customer service business for 33 years, I believe this day manager should be put on suspension. Customer service is exactly as it says, customer service. TJ Maxx should be responsible for managers verbal abuse. I have been a happy customer for 15 years... What products I have purchased in the last 30 days will be returned today.

I had to purchase several items of clothing for upcoming trip and went to the fitting room to try on the clothes. Fitting room assistant, whose name was Mazol, was very polite, knowledgeable and helpful in locating the right sizes for me and making my shopping experience pleasant and enjoyable. I bought several items and at checkout I got Mazol as my cashier again and she was very quick, efficient, and most pleasant cashier I have met in a long time. I am so grateful for her personal touch and help with my purchases. I wish more customer service assistants and cashiers were more like Mazol.

I ordered a $70 dog bed and was sent a kid's pillow that sells for $13 on their site. Of course they charged my credit card the $70. Now they will not do anything to fix THEIR screw up. "I" have to send back incorrect item, "I" have to wait for a refund which will be 5-8 days after they get wrong item back and "I" have to reorder the dog bed again. Great job TJMaxx on losing another customer!!!

Do not get a TJ Maxx credit card. To start off I love shopping at TJ Maxx, so, I decided to get a credit card there. Big mistake. My first bill came it was around $90 so I went ahead and paid it off. Sent a check with the statement in the mail. I get a statement the next month with a late fee, so I check my bank statement thinking something went wrong and nope, it's showing that TJ Maxx took the $90 out. I then call TJ Maxx customer service to let them know they did something wrong on their part.

Yesterday I had the worst customer service experience ever. The location is at 171 W 230th street Bronx, NY 10463. The cashier I encountered yesterday thought it was okay to be extremely rude and not helpful. I initially informed her that I was doing two returns and purchasing more items so it could either be an exchange or a return. I did let her know that I did not have my receipt. While I was waiting for her to start the order she decided to stare at me for 2 minutes after which she started yelling at me, asking where the receipt was. I responded by letting her know that I had already informed her that I did not have the receipt but to let me check in my wallet for it. When I did not find it I let the cashier know and I told her that I would like to do an exchange.

Very rude lady who is the name Sherilvin, or something like that. I always shopping from this center, and I pay money at least 50$ Each time. But this was the last time. I am sorry, she is a really rude and selfish lady. She is not fine as a customer service.

In the past two months I have received two broken items - all due to cheap packaging by TJ Maxx. In each case I've sent pictures, had to deal with UPS coming to the house because TJ Maxx tries each time to blame UPS. I accepted a replacement for a ceramic pitcher and that one arrived in even more pieces. To be clear, there was not one dent in the outside box. The individual packaging for the pitcher amounted to one thin small piece of bubble wrap. For the 3rd time, I have been told I have to start the process from the beginning. I have spent hundreds of dollars lately with them, and even a supervisor cannot authorize just refunding me $10. It's TJ Maxx's policy to require pictures and a UPS claim for every item is all they would say.

I'm a bit disappointed as I'm an avid Credit watcher to keep my points "on point". I opened a card at the store and was given a $1400 limit. When I received my card, I had the number listed on the paperwork but called to activate and said it was $1200. I was ok with that after they told me they had the right to change it during the process prior to sending it to me. I immediately set up and online account with them and did an auto draft payment set up. Being I did it over a month prior to the due date, I should be fine right. So they never drafted the money and I instantly got a late fee. I called them to pay the balance off and they refunded the late fee due to the online setup. NOW... here's where I'm mad.

Ordered a pair of Merrell shoes online at TJ Maxx. Credit card was charged immediately but several days later when checking the order status I found that the order was cancelled. I was told that the size was not in stock, even though I could again go online and put that same shoe and sizing my cart! I was also told my credit card refund would be processed in 5-8 business days! They are quick to charge you for something they don’t have but slow to refund. I definitely will not buy from them again online.

Dealing with TJ Maxx's online site is extremely different than shopping at most of their stores. Orders NEVER ship as advertised and if you dare call to question the delay, employees are rude and unhelpful. If you think you will speak with a supervisor, think again. They never are available and you are told they will call in 24 to 48 hours. I have never received a call back as requested. They are consistent with their orders--ALWAYS a problem; never ships when they said, never ships at all, and if it arrives damaged, they expect customer to do all the work. They ask for an email with a photo of damaged goods but said they will take 3-5 days to look it over and THEN decide what they what YOU to do.

TJ Maxx needs to improve their online shopping service or just get out of the online business. I would not purchase online again. Should of read the reviews first as this seems to be the case with other shoppers.

On September 13th I ordered 2 dressy outfits for a wedding on the 29th. Checked order status online on the 20th after not receiving a tracking number for shipment. My order just got processed on the 20th! Another 5-10 days expected for shipping. The website indicated that everything was available in stock on the 13th. How in the world does it take over 1 week just to process??! Now I'm going to have to go shopping for an outfit at the store because my order likely won't arrive in time and if the items do arrive in time but don't look good I'd be SOL! I've never experienced such a delay before with no indication on the website of prolonged processing time. Even Target online, which can be slow, only takes 2 days to process. Never ordering from TJ Maxx online again! Wish I had seen these reviews before! Now will have to waste time returning items after they arrive. What a terrible waste of my time all around! Totally disappointed.

I ordered a comforter online from TJ Maxx and paid using PayPal. The comforter arrived extremely wrinkled and did not appear as shown online. I tried to return it at the TJ Maxx store in Bensalem two days after receiving it by mail with receipt in hand and was told I could only get a store credit because I paid with PayPal. Racheal (Assistant Manager) would not provide the name of her District Manager/Regional Manager and smiled throughout the encounter, which was infuriating. I felt as though I had been robbed.

I placed an order online 2 weeks ago. After seeing they were pretty slow to ship my order, I looked at their reviews and got extremely concerned. Today, all of my items arrived and they're undamaged. I likely will stick to shopping in their stores, as I'm hesitant to shop online again given the other reviews. If you are looking at the reviews after you've already placed an order like I did, I would try not to panic, as you may not have any issues.

STAY AWAY! I ordered 400.00 worth of merchandise over a week ago. I have had an awful experience. I log into my account, and it says that I have no order history. I attempt to contact TJ Maxx customer service department and they are no help. They just say that they are slow in getting things out. I have written several emails asking why I have no order history, and why my items have not shown that they are shipping. No one has responded. I will be contacting BBB. As of now, I have no "order history" in my account, and my items are not on the way but they have taken my money. I have tried over and over to contact TJ Maxx. Read the reviews before you order. I read the same thing over and over. I would do your homework. I wish I did!!!

I placed my Order totaling $153 and some change on August 9, 2018. On August 15 I called to ask where was my order. They said it’s still processing. On August 17 I called again. They said it’s still processing. I told the lady to cancel the order. She said, "no, I cannot cancel your order." I asked why and she replied, "It’s TJ Maxx policy that we do not cancel any order." I reminded her that it had not shipped and should have arrived by now. I told her that I was going to call my credit card company and cancel. I immediately called my credit card company and explained the situation. They said that TJ Maxx had just put a temporary claim on my account that day for the amount I had purchased and to call back in 3 days. I got busy and didn’t call back.

I have made a few online purchases from TJ Maxx. I love my local retail store, but when it comes to purchasing online their customer service is HORRIBLE. At first, I thought it may just be a fluke, but after 3 times of the exact same service I will no longer purchase anything online from them again. I never receive an order confirmation. After 2 weeks, I received a shipping confirmation, but no valid tracking number when I click it. Nor is there any updates on the items NOT shipped yet. Keep in mind this is 2 weeks after ordering. I still haven't received my order 2 weeks later, and have no idea where the items are that still aren't shipped. This is definitely my last purchase from them!! Terrible online store!!

Item I bought was defective (plastic cracked) but covered by price tag. That mean store employee knew about the defect. I lost the receipt so I printed my Amex charge and asked for return but I was rejected. Then I asked for store credit and was rejected also. I was told that CC statement is not document. I disputed this charge. The amount of money was really small but the way they handle it was nasty and not professional. I see a lot of defective merchandise on the shelves and racks, perfumes and face creams are being open and used. Not the way to run decent business, not American way.

I placed an order for a coverlet and sheet set through TJMaxx.com. I changed my billing address to my new home but not my shipping address. TJ Maxx does not have 24hr customer service and I could not divert the order online. I reached TJ Maxx at 9 a. m. when they opened and was told I was out of luck, it was my fault and that's that. I asked for a supervisor and none was available. Mind you the order was placed at 5 a.m. and customer service opens at 9 a.m. but apparently supervisors don't come in at 9. Lousy attitude from Customer service rep.

They have great items on their site. However, be prepared to wait for your order to take a long time. It will take three weeks for my order to arrive. I had this happen with previous orders but thought maybe the issue has been corrected...nope! If you call their customer service number they do not want to hear it and could care less.

I purchased 3 leather bags, all made in Italy. 149.00, 249.00 and 179.00. ALl on the same order. I received the 179.00 one by itself; the other 2 were to follow. I got a box a week later and the one for 249.00 was in there - however the other one wasn't. I called the next day as I work and they were closed when I received the box. I took back the one for 249.00 as it was way too big and bulky. After finally getting someone on the phone I was told they would send me one in 2-3 days as they still have them online. They asked if the box was damaged (it wasn't. It said 5 LBS and that was the weight of the bag and the box NOT 2. Total screw ups after this: I get an email stating they started an investigation. Good. They need to check their warehouse and cameras to see it was NOT packed in my box.

I was in one of the Chicago stores buying a gift for a bridal shower, which was a lantern with a candle inside. The item did not have a price tag on it. As I handed it to the cashier she cut herself on a piece of sharp metal around the rim. I stood there stunned as she rang up the purchase and then put a bandaid on. I didn't even want to touch the thing after that, but I touched a part she hadn't and was about to leave the store. I decided to get back in line and return it for a refund. I didn't want to give a gift someone may have bled on and besides that, it was clearly dangerous.

I came in 30 minutes before closing, which I understand can be Frustrating in the retail business as I have worked in retail myself but I knew exactly what I was looking for and I was moving as quickly as I could but I was slow down by a the chaos of being rushed by every single cashier or worker I encounter. Then as I was paying I realized I didn't have enough for all my items so I put 3 items back. It may have been 3 maybe 4...

It’s 2018 why is it going to take two weeks to receive an order? In the same country? Placed an order 6/15/2018 money was taking for the purchase and held for a week while order process. Contacted customer service and was told it takes 5 days to process and an additional 5-10 for shipping however that’s not what is stated on website 5-10 days should mean entire process time and shipping time included. I see why a lot of business are failing they can’t hang with Amazon or Walmart shipping. So by the time I get my luggage I would probably have purchased the same thing on Amazon and have returned this to the store for a full refund. Thanks for wasting my time and yours.

DO NOT SHOP ON TJ MAXX WEBSITE, RIPOFF! I placed an order on TJ Maxx website on June 13, 2018. I didn't receive an immediate confirmation via e-mail, as I'm accustomed to when placing an order online from any merchant/company. On June 14, 2018, I contacted TJ Maxx customer service, and was advised that their website is currently down, and they cannot even lookup my order (with my order confirmation number), the excuse was they are in the process of updating their system, and maybe they can lookup my order by Monday, June 18, 2018.

I made an online purchase from TJ Maxx. I paid for overnight shipping on May 23, 2018. I have received a tracking number that was issued on May 31 for 2 day shipping. As of June 4 I still have not received my order. TJ Maxx customer service cannot tell me where my order is located just that they have 10 days to actually ship my item. The only reason a label was even generated was because I have been inquiring as to where my item is. They won’t allow you to cancel an order you can only return it. I can’t return something they have. I have contacted them at least five times and I can’t get a straight answer as to what they have done with my order. Very frustrated and very disappointed with this company.

Cedar City, Utah location. My wife needed me to join her in the dressing room in order to show me the clothes she was trying on. The associate then told me that I was unable to join my wife. I go to hundreds of dressing rooms and am allowed in the dressing room. This is an insulting policy and I have no idea how they legally enforce that policy other than instructing the associates to judge the gender of individuals entering the changing rooms.

I don’t know about the one star reviews that got me worried about my order, but I was moved to write this review because I had a great experience. I ordered a bunch of different items, I called customer service a couple of time to check on my order because the reviews got me so worried that my order will be delayed, damaged or items will be missing. None of that happened. They were really nice and very helpful. And I received my perfectly packaged items earlier than expected! All items were exactly like expect. Thank you. I hope this review is helpful.

I have placed several online orders with this company. NONE of them have been filled correctly. I was shipped a table without the right number of legs and customer service acted like it was MY fault. They were rude and unhelpful. They need to do a serious overhaul of their online shipping dept. AMAZON is still the standard of online shopping!

I purchased several items which I boxed together and returned. My first return was credited to the wrong purchase. Called in March 2018 and spent 45 minutes explaining over and over what the issue was. I was told the claims were submitted to resolve the issue. Weeks later no update. I then returned six swimsuits using a single shipping label. I received credit for four items less the 9.99 a piece for shipping. Ugh. Called three more times asking were my credits for the other two swimsuits are. Spent 45 minutes each call with no resolution. I was told that we are sending the issues to our fulfillment center and will hear back soon. Nothing. Scheduled two supervisor call backs which were never returned. Still don’t have my $42 each refunds and spent $40 in label costs. What a rip-off. After decades shopping at TJ Maxx I am telling everyone to stay away.

When I received my order there were portions missing. I also received damaged and missing products and was charged for them. I have made several attempts to receive a credit and return my items and TJ Maxx will not allow me to at their expense.

Placed an order with multiple items online. Many times, they ship items separately which is fine. One of the items (which is the one I REALLY wanted), got damaged along the way and the UPS tracking information said that UPS would open a claim for it. It also said the item was discarded. I emailed TJMaxx about this and the response I got was that TJMaxx would open up a claim and wait to receive the return, and THEN refund me. How can you wait to receive the return package, when UPS tracking said they DISCARDED the item?

Their customer service rep won't cancel an order I just placed because she said "it's out of our hands." Whose hands is it in then? The order hasn't shipped. That is poor customer service, and they just want my money. You treat your customers bad, they won't shop with you, and that's what's going to happen.

Ordered 7 items on 02/04/18. Nothing delivered for 2-3 weeks, so called customer service. Items shown as Not Delivered on site. Said they would put a trace on order and I would be notified within a week as to status. Received a single item from the order on 03/28/18. Online site showed entire order as delivered. Subsequently called and reported sole item was received and was promised a refund. As of 04/15/18, no further information from TJ Maxx and no refund to my account. They owe me approximately $132.00.

I contacted the number on the TJ Maxx website immediately upon receiving my package with damaged contents inside. I had ordered a faux plant with planter. It was wrapped in airless bubble wrap. No clue where the air went. It was a tiny sheet that hardly covered half the item anyways. It's no wonder it arrived in pieces. I sent a photo to the email as part of the requirement to initiate either a replacement or refund. It's the end of day 2 and still no response. I resent the same email two more times this morning. Their customer service is positively horrible. I did my part, but they can't even respond to resolve the issue after 2 full business days? I won't be buying from them online again until I get some answers. Buyers beware.

I have been hearing about poor customer service at TJ Maxx but never believed until it happened to me. My package was sent to an Access point that does not exist but TJ Maxx refused to help me trace it back. I called them several times but to no avail. Finally, the customer service rep. Told me there is nothing they can do about it and I can't get my refund until they have received it back. I requested for supervisor several time but I was told there is none. What kind of retail store don't have a supervisor/manager. Seriously, I am done.

A BIG thank you to the employees (especially Steven) of TJ Maxx store 1222 in Bayonne. Yesterday my iPad was turned into the store where team member, Steven, called me the next day to tell me it was found. Words cannot describe how grateful I am for their honesty and efforts to reach me! I wanted to give a reward as a thank you - money for a pizza party for the employees to enjoy as a token of my gratitude and it would not be accepted. In a world where we hear so many sad and tragic stories of people who make bad choices every day it is inspiring to have an such an uplifting experience with strangers who did not have to do anything. Thank you again, TJ Maxx employees and management!

I ordered a clutch online mid-February. The clutch I received was the wrong one, so I returned it and checked the box on the form that came with it, that I received the wrong item. I returned it several days later. TJ Maxx received the package March 1st. I’m just now receiving a refund today, March 20th, but the refund did not include shipping and handling, which I should have got back since the wrong item was sent to me. I called customer service and they stated that after you get the refund, you have to call back to get your S+H refund. This process is so ridiculous. This has been one of the worst online experiences: from receiving the completely wrong item, to calling several times wondering if they’ve received my order, to when I would get my refund, and having to call again to get my S+H refunded. Never again will order online from TJ Maxx again!

I placed several orders after moving and although I changed the shipping address, my former address was kicked back when I placed my orders. After noticing the incorrect information, I phoned UPS to change the delivery address and was informed only TJ Maxx could do so. I contacted TJ Maxx and they told me only UPS could do so. Sadly, I was caught in the middle with an almost $300 deficit due to mis-delivered merchandise. A rep at TJ Maxx said they would open a claim and it was never initiated and I was never contacted by them. The second order I placed had not even shipped yet and TJ Maxx STILL would not help me. It's their loss because I used to spend quite a bit of money there and have not visited a TJ Maxx, Marshalls, or Home Goods since. They need member than I need them.

I purchased a Valentino bag for $2000 from their website, and I received a fake bag. I called them and asked to refund my money as soon as they get their bag back, but have to wait. This is just ridiculous, they sell fakes for $2000 And then don't want to refund. They keep my money for up to 14 days.

Myself and my mom went TJ MAXX at Towson in Baltimore around 8:15 yesterday night. I love handbags so that's the section I headed for. I came across a bag I really like. It was price high so I needed an associate to unlock the bag. I spotted a male manager that works there. He was helping another female customer. I said to him, "When you get a chance I would like to see this bag please." He said ok. After 5 minutes he came over to where I was standing. He look at the bag price which was $399.99. Original price $670. Anyway he said to me, "Are you buying this bag tonight?" I look at him a little crazy and reply, "I want to see how the bag looks on me first." Then he said, "I’m only asking 'cause layaway is closed for tonight." When I tell you I got a instant lump in my throat. I was like, "Why would you think I needed to do layaway?" He was like, "Just asking."

I purchased a leather jacket on Jan 29, 2018, the jacket arrived on the 3rd of Feb. I tried on the jacket and decided that I would be returning it because the fit was off, and the jacket was not as described when I viewed it online, so I returned the jacket to UPS for return to the company. I could not return it in store because I purchased it through PayPal, which states that I would only get instore credit if I did so. The jacket was received by TJ Maxx on Feb 14, it takes 10-14 business days to process a return according to their return policy. I called on the March 5, which was the end of their return policy date to see why they had not issued a refund yet, and was told that it was not processed yet because they were behind in processing it.

On December 28, 2017, I ordered online at TJ Maxx. When I received the order, none of the items in the box were anything I had ordered. I called TJ Maxx who told me to ship the items back (I could not return to the store) and they would refund me for my purchase price. TJ Maxx received the order on January 10, 2018, via the tracking number. It is now the end of February and I have yet to receive a refund for my order!! I've called customer service MANY times, each time the individual informing me that they have escalated it and it will take 3-5 business days to receive my refund.

If I can give them -5 stars I would! I ordered chairs. They were delayed in coming in. When I called, they said they would sent a gift card in the mail... never got it! Called again and they said they would sent me 20% next order because the chairs were damaged... never got it! And called, spent an hour on the phone with them... and all they would offer me is 10% off. Are you kidding me! Terrible customer service! They don’t care about losing customers AT ALL!!! Don’t waste your time buying from them! Very very very bad! Very bad!

TJ MAXX has the worst online shopping experience and terrible customer service. I ordered a kitchen mixer (KitchenAid 6 quart Mixer) online on 1/21/18 at a clearance price. Late on the 25th I received a cancellation email stating item was unavailable. I searched the website and found the same exact item for more money. I contacted customer service who showed absolutely no interest in adjusting the price for a new order of the SAME item which was supposed to be UNAVAILABLE. I then called the corporate office in Massachusetts and spoke to a high level employee who also had NO interest or understanding of their error and said there was nothing she could do. Their business practices border on fraud or bait and switch.

I should've listened at the very beginning! If you could please shop at other store PLEASE do that if you don't wanna stress out about how awful they treat their customers. First time I did this was I had waited a long time for my orders and ended up getting cancelled. Now my second time (hoping it'd be different this time) they did the same thing! I had place 6 items. It took them 6 days to finally shipped it, and this time there's only 5 out of 6 being shipped! Contacted the store multiple times regarding my order but left with only an automated reply saying customer service representative will respond shortly. I waited LONGGG hours but no reply! Terrible! I'm pissed, mad, angry, disappointed!

I ordered a pair of sunglasses online 0n 1/13/18 at a clearance price. On the 22nd I received a cancellation email stating item was unavailable. I searched the website and found the same exact pair under a different style # and for double the clearance price. I contacted customer service who showed absolutely no interest in adjusting the price for a new order of the SAME item which was supposed to be UNAVAILABLE. I then called the corporate office in Framingham and spoke to a high level employee who also had NO interest or understanding of their error and said there was nothing she could do.

While shopping in TJ Maxx I found a sweater that I really liked, so I decided that I would buy two of them so that when the first one started looking bad I'd have a backup (that's how much I liked it). I looked through all the racks and could not find another one, I asked one of the sales associates on the sales floor and she said "all of our merchandise is out", and walked away. So I purchased the sweater (along with about 5 other shirts) and went home. Not thinking I took all the tags off and threw them away, then a few days later I decided that I would try contacting the TJ Maxx corporate office to see if they could help me find more sweaters. I took a photograph of the sweater, a close of photo of the tag in the neck, and a photo of my receipt. I called TJ Maxx and they said that they cannot help me. They told me to go back to my TJ Maxx and look through the racks.

They clearly posted special return policy for the Holidays. I brought back a shirt and pair of jeans that were given to me as a gift. The tags were still attached with price and stock number. I asked for a store credit per the posted return policy. I was told that the Cupertino, CA store does not honor that policy. I asked why they had the sign posted at their front door and I got a blank stare. I requested a manager and Salma, the manager, pointed out the line on their regular return policy sign that states "exceptions apply" and said that covered them. The special holiday sign says no such thing. I suggested that they take the sign down if they have no intention of honoring it. Again, I got a blank stare. I canceled my TJ Maxx platinum Mastercard and will not be shopping there anymore.

This is my experience from TJ Maxx in Cerritos CA. If you make return without a receipt. The store will not give you a full refund nor credit for the price you pay. Example item $14.99. Refund will be $9.99 without receipt. Almost 35% they take from customer. Without receipt they will give you the lowest ticket price. This policy need to be stated on their return policy book. When I call Corporate. They tell me, "As long as you have the tag you should get the amount that you paid." I know this TJ Maxx is not following corporate policy. Poor management. I got my full refund after having Corporate call the store. Very Inconvenient.

Just before Thanksgiving I decided to start Christmas shopping, and ordered a cashmere robe for my future Daughter in law. And I mean just newly engaged son and future daughter in law. Upon seeing this robe I believed it could be a great gift for her. Personal, but beautiful and I know how much she loves robes. First off it took more than 2 weeks to receive, and when received it was a grey cashmere sweater versus the robe. I called and said I needed to return the item, and went to UPS to drop it off the next day. It was received November 30th. Weeks after they received the package back I called to find out when the return was being taken care of since it did not post to my account. They said 10-14 business days for the return to be processed. I then called again after 2-1/2 weeks. And then again and then again on December 27th in which customer service said they would make sure it was elevated to immediate (meaning 2 more days at least).

I purchased 4 items at TJ Maxx in Clairemont and decided to return two of them a few days later, a shirt and a jacket. The shirt didn't fit well. I wore it for a 1/2 day at work before discovering that and actually went home to change during my lunch. The jacket never left the backseat of my car because I noticed that it was a dirt magnet, anything it came in contact with seemed to find a new home there, and I could tell wearing out would be a struggle to look put together. I had the original receipts, and the tags (though they had been removed from the shirt) and was still denied return by the store manager, Denny. His reason being that the collar of the shirt indicated that it had been worn, and the jacket was dirty. Well, yes. TJ Maxx return policy says tags must remain on undergarments and they are to be returned clean. Nothing about a button up shirt or a jacket screams underwear to me.

I went to TJ Maxx to purchase a "smart watch" for my husband for Xmas. The girl at the Jewelry counter, told me it was a smart watch and the functionality was what I wanted. So, I purchased it for 129.99. Christmas Day I gave it to my husband, and he looked at the book only to find out, the only function it had was "steps." No Phone notification, no photo taking. We decided to bring it back to the store within 7 days after Christmas, only to have the store inform us they would not accept it because the price ticket was NOT on the item. I explained it was a GIFT and you remove the price, if it is a gift... First it was misrepresented, then I can't get what I wanted... NEVER SHOP TJ MAXX!

I was returning items I had bought 2 days before. The lady ringing them up did not know if she could return a smart watch I had bought, so she got the manager. The manager said they don't return those. I asked where it said that at? And if I could talk to her manager. She then decided to let me return it, but first went thru the product piece by piece accusing me of every little thing and changing her mind back and forth if she would return it. There was a huge line, and she kept talking to me like I was 4 years old. Purposely being very slow and trying her hardest to humiliate me. I again ask for the name of her manager and she refused to give it to me. I asked for a pen and they refused to let me use one. They wouldn’t even let me sign the receipt that I was suppose to sign and then shorted me $5!!! I have never reported a complaint or reviewed a store until now. I will never shop there again until the two of them are gone.

Whose brilliant move was it, to fill a cattle stall with merchandise and increase customers' wait time. You are losing holiday business, and maybe customers. All of your stores: Marshalls, HomeGoods and TJ Maxx, have cattle stalls that customers single file through, while they are bombarded with merchandise to distract them from the wait time. Although the stores have unique merchandise, I will not shop there during this Holiday. Nashua NH Stores have despicably long wait times. Most often I just leave my cart in the line and leave the store frustrated. Maybe I come back the next day or not. This is all due to cutting back on labor costs to make the customer wait.

According to their rewards promotion, if you sign up and use their card at one of their stores (TJ Maxx, Marshall's, Home Goods or Sierra Trading Post) you are suppose to receive a $10 reward certificate for every $200 you spend. In addition, they offered a 2000 PT sign up bonus and from time they offered bonuses if you used the card at other venues 3 times within 30 days. I signed up for the card and when I did I also signed up for paperless statements. With paper statements, you receive the reward certificate when you earn it as part of your statement - it is printed right on the last page. With paperless statements, the certificate is blacked out on the statement (so you cannot print it out) but there is an indication that you will receive it in the mail. When I did not receive my certificate, I called them, and they said they would mail a replacement certificate. I never received that one either.

The saleswoman and the manager TJ MAXX at Destiny USA should be ashamed of ruining my daughters day! We were picking up presents but the loading woman kept pushing my girls away in the toys section and said be careful to my girls with a nasty attitude although my daughters did not even begin to pick up toys! I told her she was not doing her job well since she was harassing my daughters. To my great surprise, she asked for the manager. Rather than apologizing, she accused me of being loud! To protect my girls from experiencing this ugliness, we left without saying anything more. TWO disgusting women who do not deserve to have kids! They ruined our day! Shame on them!

Can't believe in today's market TJ Maxx can do such things. They sold Swiss watch to me, keep item available on website for another 3 days and week later email to me to declare that item was not available and they can't fulfill the order. Customer service was less than helpful, and have no desire to solve the problem. Very very disappointed. They change my opinion about TJ Maxx 180 degrees!

The interest rate is crazy high, but that’s not the worst. I’ve had the card for over a year, and I have charged a lot on it. Unfortunately I have never received the reward certificates that I should have been getting the whole time. After a cashier in the store told me I should have been receiving them, I started trying to sort it out. My first attempt was via their website, although I didn’t get anywhere.

It's so sad how these people operate, but I will say this is my last credit card and my worst experienced. I spoke to a lady on September 2017. Found out I couldn't make no payments at the store, so I spoke to a live person and did my first payment. Then I realized I never received October bill and right away they had a late fee of 25.00 that I wasn't aware of, because the lady I spoke to on Sept decided to make my bill via email without my consent. As I go to purchased some items I swipe the card just to know it said declined and I said it can't be. I still have money on the card because is the second time using it. So I couldn't buy my items, I call them directly while I was still in TJ Maxx and was told that my card was declined over non-payment for October payment and Now Nov bill that is not due to the 14 of this month. My bill is 128.00 total in which is ridiculous, I can understand if I owed 500.00 or + but for chump change they declined my card.

After paying off several accounts, including TJMaxx credit card, they entered a fee of $58.00 which I was not aware of. I asked them to keep my account opened but wanted to pay off the balance of $585. I paid a total of $600.00 over the required balance to cover any additional fees if any were to be applied. I never went back to this account because I had no balance, I thought. 4+ months later, I go to purchase a vehicle and find out my credit score had dropped, I check and discovered that TJMaxx added a $30 fee that had been accruing interest. They closed my account for a $58.00 balance!!! That dinged my credit.

Great customer service and returns. They accepted my clothes back even though they got a little wet from the rain outside. Only reason why I didn't give 5 stars is because the store is a bit of a mess...

I ordered a medium coat and was sent an xs small and when I called to have the issue corrected I was told that I cannot return it to a TJ Maxx store. I would have to send it back through the mail to have to wait for them to receive it in order for them to send me back the correct size plus pay an additional fee??? This is the first and last time I will be buying from this company.

I do quite a bit of online shopping because of all the sale alerts I get on my email so I thought I'd give TJ Maxx a try. Among other items I purchased I got some faux fur rabbit pillows. They came in sets of 2 so I ordered 2 sets for a total of 4 pillows. Of course they do multiple shipments which wasn't too bad since they would arrive just 1 day apart. Received the first shipment on Thursday 10/12/17 and although the slip they include with the order stated that only 1 of the 2 sets I ordered was in this shipment I actually got both sets except that one of the sets was missing a pillow. So I called right away and was told not to worry it will be in the next shipment. So the next day Friday 10/13/17 I opened the box to find out that an item from the order was in it with the slip pertaining to that item and also just a slip for 1 set of faux fur rabbit pillows except there was no pillows in there. So called again and of course they were closed.

I have been a TJ Maxx store shopper for many years & for the first time last month I shopped at TJ Maxx online and ordered a console table online price $129.99 + tax. When I received the order & opened the box, right away I could see that the table was very badly damaged. Besides the heavyweight it was simple enough to return since the UPS return label is included with the box & UPS is very close to my home.

The shoes don't even come in wide, and most don't even come in size 11! After reading all the other negative reviews here, I shall never again do business with them and with Home Goods, which I never knew they owned.

Shopped at the Allen, Texas TJ Maxx & Home Goods Store on 10/04/17. At check-out I was asked if I would like to join their rewards program. As many of the stores in my area have rewards programs that help you save money on purchases, I decided that I would join. I filled out my name, e-mail address, SS number handed it to the cashier. She entered some information into her register and a couple minutes later told me I was approved. Then she asked me if I would like to use my new card to pay for my purchases that day. I asked her if this was some type of debit card like Target has and she told me no, that it was a credit card. At no time during our conversation regarding the rewards program did she mention anything about a credit card. I paid for my purchases with my Discover Card and left the store.

Save yourself time, frustration and headache and avoid shopping at tjmaxx.com. At all costs!!! I do most of my shopping online and thought I had a pretty good idea about reliability of websites I usually shop at. I got curious about TJ Maxx website, it’s a fairly big company and well-known retail store. Well, almost two months after initial order placement, I have never received the items I ordered, tracking number never showed any activity, and thus far 4 calls have been made to Customer Service, and I still have yet to receive a refund for the items I never received and a tracking number that was never trackable. This experience has forever tainted a desire to shop online or in-store at any store owned by TJX Companies such as Marshalls, HomeGoods and most certainly TJ Maxx.

I purchased a Kenneth Cole suitcase 9/3/17. Used it for the first time on 9/21 and the handle popped off and broke before I got it out the door. TJ Maxx refused to take it back saying I had to contact Kenneth Cole. Of course since it was purchased from Kenneth Cole they gave me a number of a company that does their repairs and said I had to send a picture of the problem. So, right now I do not know if the handle is even covered under warranty or not. What I do know is that I may not ever purchase a Kenneth Cole piece of luggage again (at least with this handle design) and I know for a fact that I will NEVER step foot in a TJ Maxx again.

I live in a fairly rural area and am an avid online shopper. I have been appalled by the poor service and complete lack of customer service after TJ Maxx sent me the wrong item from an online purchase. I ordered two large woven baskets online and paid for the purchase and $10 of shipping with a gift card. They sent me the wrong item. I called the customer service line (waited 20 minutes to speak to someone) as I did not want to have to pay shipping to send the wrong item back. I do not live close to a TJ Maxx store or UPS store so I asked if they could send return label through USPS, but they do not offer this. I was also told during this first call that I "could call back and receive free shipping" AFTER I mailed the wrong item back and they received it. Also, I would have to wait days for the gift card to arrive in the mail (the item I wanted was low in stock so all this waiting made me nervous).

I received someone else's order by mistake. When I called to report, they required that I RE-purchase my item in order for them to mail it asap, otherwise I'd have to wait 8-10 business days AFTER they received the item they sent, in order for them to refund me and for me to once again order. I thought it was ridiculous that they would not mail my item as soon as I called. The supervisor I spoke to was uneducated and condescending.

On Thursday, August 24, 2017 approximately 11:45 AM I was at the TJ Maxx store in Buford Georgia. I was in line got to the register to purchase my items, The cashier rang everything up she said swipe card I insert my debit card. I put my number in the screen said remove card. Once I remove the card there was a power outage. I stayed at The register and waited for the power to come back on. The transaction had processed everything went through but I didn't get a receipt. I had to wait an additional 10 to 15 minutes for their computers to reboot. The manager name Robby ** came. He was rude to me. He took the merchandise. He said that it didn't go through. I showed him on my smart phone where USAA my bank showed that the transaction did go through.

I took the time to prevent anyone from making the same mistake as I did twice. Please do not trust TJMAXX.com as they have the worst system in place. I placed an online order on 7/11/17 and until this day I have yet to receive my refund as my order was lost. When you attempt to contact their Customer Service toll free number you remain on hold for over 45 min until you get a live person on the phone each with a different story and nothing but lies about the status of your refund. The tracking number they provide you with is not credible as they use the local post office which loses your order. I just felt that everyone out there should hear the horrific nightmare I have been going through to attempt to get over $200 they owe me!

I placed an online order from TJ Maxx after recently relocating. My new address was updated on the website, however the order was shipped to my old address. I called the customer service department (over a 15 minute wait). I was told once an order is shipped they can't reach out to carriers to redirect or cancel the order. They provided absolutely no resolution. I can't imagine that I should lose $139 because of TJ Maxx 's limited ecomm abilities. Now, I'm filing all kinds of disputes and complaints to get a refund. All I wanted was the desk that I ordered. I do not recommend anyone order from TJ Maxx online. Buyer beware.

You can purchase items online using PayPal, but you can't get a refund when returning items in the store, they will only give you a store credit. I have to mail the items back at my cost to get the refund processed to my credit card. When I called the customer service rep Connie just kept repeating the same thing over and over again. She tells me there is no supervisor avail to speak with me... I can assure TJ Maxx they have lost me both as an online customer and a store customer!

January to end of June 2017, I was out of state from my hometown due to work. We were working 6 days a week and 12 hours a day. Plus, while I was in New Mexico working, I was rushed to the Hospital due to respiratory failure and was in Intensive Care/CCU. I was in the hospital for 11 days. Then homebound until the end of June (when I returned home) due to not being release for work from my doctors. I was still on Oxygen until I left New Mexico. While in New Mexico, I signed up for a TJ Maxx charge card due to being able to get a discount and because I like the stores, and also to help build my credit. On July 3, I received a statement in the mail stating my account was delinquent. I immediately called Customer Service and spoke with a very nice customer service lady. I explained that I had not received my statement from them even though my mail had been forwarded to my work address in New Mexico.

About a week ago I purchased a filled (Himalayan Pink Salt) salt grinder... As I was using it the other night the grinder mechanism fell apart in my food... I took it back to the local store where I bought it... They refused to allow me to return it or give me a refund. They claimed it is classed as "open food" and it is against policy to accept it. In a way I understand your stores' safety concerns but it is not like this is a product you can resell. I am very upset that I am out $7.99 and have no product to show for it. If it is your policy to sell shotty merchandise and not back up your sales, this will be my last trip to a TJ Maxx store!!

My daughter and I went into the TJ Maxx of Bend Oregon for the very first time ever shopping a TJ Maxx, on August 1, 2017, as my sister had given us gift cards from a TJ Maxx. Well, after spending some time shopping in a confusing store (NOT set up well, AT ALL!), we went to the register and I paid for some items, my daughter for the others, as she is entering college and had money for dorm items. It was busy in there, and there was a lot of handing over of bags and items by the cashier. We left the store, and the following day, my daughter could not find her $30 change from a $50 she'd handed the cashier. LONG story short!, we tore apart the house, car and retraced steps, thinking it had fallen out somewhere. Well, I finally called TJ Maxx and asked them to check the till amount, reading off the numbers on my receipt. I was told I would be called back.

I did place an order online for three dresses. Order #: **. One of the three dresses I ordered did not fit properly. I did receive it today and within two hours I tried to returned it to my closest TJ Maxx Store. The lady refused to return it by being rude. I tried to explain this is the box with shipping tag and the dress had the original tags attached. I also provided them with the email confirmation. When shipped it seems like they missed to include a receipt and for that reason they could not refund to the original payment but could do only store credit.

As of today July 26, 2017 I will no longer be using my TJ Maxx credit card. I have continued to purchase from them for our new home but it's absolutely crazy that you are charged $25 if you're one day late. Nearly all credit card companies have a grace period so therefore I will not be using it anymore. I feel like it's just a trap. $25 is a lot of cash. Just a heads up you might want to check your monthly statements closely because if it's not paid on that very day they charge you $25.

I placed an order over a week ago. I never received an email that my items shipped, so I called customer service. They said that when you pay $8.99 for their regular shipping they have 10 days to get the item to you. Really? It's at least a week just for shipping for them. That will make it 2 and a half weeks. They also said that if you place an order in the afternoon you lose another day. Their shipping is ridiculous and it is clear after my call they could care less about their customers. I am an established customer who has placed several orders. I usually order when they have free shipping. Now I will never order. There are way too many other places to shop online.

My initial order qualified for free shipping. A couple days after placing my order and receiving the confirmation of the order, TJ Maxx sent me an email saying they could not fulfill my entire order due to lack of inventory. I noticed that they then charged me $8.95 to ship the other item that was $12. I think this is ridiculous for one because the initial order was quoted free shipping and also they had free shipping advertised on their website. I emailed customer service for them to say there is nothing they can do. I later browsed the site to see the same item I attempted to order in stock still online. I have never been more frustrated with a company and their online service. Infact this is my first review I've written about a store. Completely unimpressed and would not recommend ordering anything online from them.

I am a customer in TJ Maxx, I always liked the store and I go in person or buy online. I got some rewards certificates and I used 2 of them successfully and I had a third one that I tried to use it online to purchase a shirt that I liked. The reward didn't work and tried several times thinking that I may wrote the wrong number but it didn't work. I Emailed Customer Services and I didn't even receive an email telling me that they got my message and of course I didn't have an answer. I went to see my bag to purchase the item. Not matter I couldn't use the reward but the size is gone and I can't buy it anymore. I sent a second email telling them how upset I am and I just got the email confirmation that they got my email, so for some reason their email thing is not working properly and I am so upset that I am thinking not buying any more from them. They not only sent me a reward that doesn't work if not they also ignored my previous email.

I went shopping at TJ Maxx for probably the first time ever and I am now 30 years old. I enjoyed my shopping experience looking around. Did not have much time because it was 30 minutes to close and before the store was closing I purchase some makeups, a pair of sunglasses. The only thing I did not like was a lot of the makeup was already broken up, shattered everywhere, just random things thrown everywhere but they were marked down cheap so I figured that was why they were marked down cheap.

I have never left a review for a business in my life, but after such a horrible experience, I feel like I need to warn people away from TJ Maxx! I've shopped there for years and loved the place. My fiance and I received several gift cards at our bridal shower and I was excited to find that the cookware set we had registered for was on sale. It was normally $300 but was on clearance for $99.99. I quickly ordered it, using a TJ Maxx gift card, as well as a VISA gift card, along with a set of bath rugs.

This is the stupidest company in the world! I ordered items online and received completely different items! I call customer service multiple times and the wait was over 1 hour! The customer service people cannot help and are incompetent. The worst customer service and shipping! Shipping also takes forever. More like 2 weeks than 5-7 business days! The worst ever! I hate TJ Maxx!

I placed an order 15 days ago. I have not received my order. I have subsequently called six times. Every time I have called I get the blanket answer the order is being processed. However, one customer representative stated there was a mishap with a truck. That statement didn't make sense as the order I am told has not left the warehouse. The most disheartening thing about this company in which I have been a VERY good customer, is that I am forced to call and call to try and get a resolution, so I can get my order. My credit card has been charged. I am at a loss as to what my next step should be. I fully understand situations can arise to delay an order. The fact they think so little of their customer as to not contact them by email is appalling. Anyone out there contemplating placing an online order, please think twice. I don't know how this will end. Thank you.

My son went to TJ Maxx to purchase an item that I usually buy for him. He simply walked into the store and an employee walked up to him and told him he needed to leave the store because the last time he was at the store things came up missing. WTF my son is not a thief. He had money to purchase the item. The lady call security over to escort him out of the store. No proof nothing. Just he looks like someone who stole from the store. WTF racist. I will never shop there again.

I bought $110 mens Cross brand bag as my husband Christmas gift at Edmonds branch. Poor product. My husband used the bag only about three month and the zipper was broken surprisingly very earlier. I went to the TJ Maxx store and explained the situation. A cashier said as long as I brings the receipt, they could take it back. However when I went to the store again in order to return the broken bag with the receipt, the manager said that they could not take it back because it was not resalable condition. Of course it is not the new!!! However it is their responsibility because they sold the defect product. I was very disappointed about their customer service and I will never use the TJ Maxx again!!! I will get rid of the TJ Maxx credit card as well. Good bye TJ Maxx.

I was shopping on last Saturday at the TJ Maxx on Goodman Road in Olive Branch, Mississippi, I had gone to the register with nine items to purchase. One of the nine items was a vase that was marked 12.99. When I got to the front the salesperson told me that she could not sell the vase because the price tag did not go to the item and the vase was more expensive. She sent several other sales associates to the back to get another vase, but there were no other vases like that one in the store. I asked for the manager and the manager reiterated the same information and said that they would call other TJ Maxx locations to try and get the cost of the vase. This process took about 40 mins. No other store had the vase in their store or system. The manager then said, "I'm sorry but I can't sell you the vase but you can pay for your other items."

I was making line when I hear a cashier yelling to a customer how much his income was. I think that's not right that should be ask more private, anyway the customer said his income and I believe he was not approve cause he did not get any response but a little paper. Customer left. I got to another young cashier in her 18 to 20's years old she was ringing my clothes and stopping asking the other cashier what happen to the customer that he apply for credit, I was on a hurry so I told the cashier if she can hurry up because I was in a hurry and I told her can ask the cashier later because I need to go.