TJ Maxx

TJ Maxx Reviews

About TJ Maxx

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Pros
  • Wide variety of products available
  • Affordable prices
Cons
  • Inconsistent product quality
  • Poor communication from staff

TJ Maxx Reviews

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    Page 3 Reviews 40 - 240

    Reviewed March 18, 2022

    What has happened to this store? TJ Maxx used to have fine quality clothes and accessories, many of which were made in Italy. Now everything is cheap, synthetic material. The styles are also not pretty. Whoever the buyers are for the store they do not have good taste. The clothes and accessories made in Italy are gaudy, status symbols. TJ is no longer the store for refined taste. Such a disappointment. Please bring back the old quality.

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    Reviewed Nov. 22, 2021

    I wish I did not get this card. When I would use the card, TJX would change the credit limit, affecting my debt to credit ratio and negatively affecting my credit score. The APR also changed for no reason. Finally, when I stopped using the card as frequently due to these frustrating situations which happened on numerous occasions over several years- TJX closed my account without warning! This closure of a longstanding account also affected my credit score negatively through no fault of my own. I now have to file a dispute with the credit reporting agencies. I wish I just used my other credit cards for purchases at their stores- or cash. UNBELIEVABLE! Don't get this card.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 18, 2021

    I recently bought my husband a new winter wardrobe at TJ Maxx in Burnsville MN. His office is in Burnsville but we live in California. TJ Maxx has always been a go to for me for great deals at low prices. So I had no problems buying him over $200 worth of winter clothes. I purchased a pair of jeans for me as well. When I got back to the hotel, everything fit perfectly except one shirt. My jeans also fit but I noticed a large tear along the rear seam. I returned the following day to return the shirt and jeans, receipt in hand. After standing in a line for 30 minutes, they took back the shirt but informed me that my $16 jeans were non returnable.

    I informed them that the jeans were torn and I did not remove any tags, but they said a tag was missing so they were not returnable. I said the tag they used to charge me for them was still on so surely they could use the same tag and receipt to do the return. They acted like I tore the jeans and implied I was trying to return worn and used jeans. They were non apologetic and rude. I am deeply disappointed and will no longer shop at TJ Maxx. If it weren’t for the fact that the jeans were only $16, I would have made a bigger stink. But on the flip side, it was only $16 so I feel they could have made the return. They sold me a pair of ripped jeans and refused to take them back. Shady business, dishonest business and now no more business from me.

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    Reviewed Sept. 30, 2021

    Worst company with their credits. Company they are like mafia. I have dealt with many companies and they never did it to me like that! I'm really disappointed. I don't recommend them to anyone who's willing to open a credit with TJX.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 21, 2021

    I purchased a shampoo, conditioner and leave-in conditioner treatment expecting to be good for my hair, but after a week totally damaged my hair, first time this happens to me, very traumatic experience. The worse their return policy if is open and used not return at all. How you will know if something will damage your hair if you don't used? Worse products ever and not original, terrible return policy and customer service at Fry rd in Katy Tx.

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    Reviewed June 18, 2021

    I love Yuma but they need to exterminate because I found roaches in the store. Is sad because I don’t want to purchase at temazcal. I don’t want to bring this roaches to my house in the products I buy in this store. They have lack of cleaning.

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    Price

    Reviewed May 19, 2021

    I appreciate the variety that TJ MAXX offers, and especially discounted bath and beauty products, I find the shoes of lower quality for the price. The food items are only slightly overpriced. But the home and bath goods are a bargain in general. With a lot of diversity.

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    Staff

    Reviewed May 7, 2021

    TJ Maxx is a very welcoming store. Upon entering everyone is greeted with a welcome and given a sweet farewell as you leave the store. It’s evident by the shopping carts placed in the front of the store that someone has sanitized each cart. The associates appear pleasant and willing to take time to assist in helping find an item. Also, I appreciate that garments are neatly hung and the sizing is clear to the customer. I have always found the cashiers friendly and helpful with returns, too.

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    Punctuality & Speed

    Reviewed May 6, 2021

    TJ Maxx has great deals on some very nice clothes in their upscale section. I love their home section as well with a wide variety of products to freshen up any room in your home. The only challenge is the line to check-out, it's typically really long. The line moves quickly but with so many people purchasing products it still adds 15 minutes to your trip too so plan accordingly!

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    PriceStaff

    Reviewed May 5, 2021

    The merchandise quality and prices are great. I enjoy shopping at TJ Maxx, Marshall’s and Home Goods. I find my local store very clean and neat. Returns are easy and the employees are always helpful and nice. I shop at Target daily and I always find nice items. I have nothing but good experiences shopping at TJ Maxx.

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    Staff

    Reviewed May 4, 2021

    Purchased a Gucci bag online for $837.00. Received bag and it didn't come close to description or photo so I returned to their Tennessee warehouse with the postage they included for return. Someone signed receipt of return in their warehouse over 3 weeks ago and my account still has not been credited. I had to file a dispute and show proof the package was received in their location. A month later the charge is still on my account and the investigation is ongoing yet the tracking shows it was returned. Second time this has happened to me with TJ Maxx. Employees in your Tennessee location are clearly stealing returned merchandise.

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    Customer ServicePrice

    Reviewed May 4, 2021

    There's a TJ Maxx in my neighborhood. In the few times that I've been there they were having a sale with very good prices. What I remember though is that the aisles were kind of messy. Customer service was good with attendants always available.

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    Customer ServicePunctuality & Speed

    Reviewed April 16, 2021

    It’s closing time and people are standing in line waiting to be checked out, while one girls was working the other is chatting it up about her eyelashes and nail and where she gets them done. It appeared that it was a manager that she was chatting with. Stood there and waited as they finished their entire conversation! Vicksburg, Ms 04/15/22 @ 21:07:42PM receipt # ** Reg. 4.

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    Staff

    Reviewed Feb. 28, 2021

    Sharon at cascade mall in Burlington Washington was so sweet and helpful. I never had anyone be so kind at all my times shopping anywhere! I will definitely go back because of Sharon. It was also very organized and clean. :)

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    Customer ServiceStaff

    Reviewed Feb. 5, 2021

    Perhaps the Harriman NY store is under new management but it looks and feels lousy. :( I don't mind ethnicity however this store's employees are always speaking in their native languages. Will not shop here anymore. I like to stroll stores in peace and enjoy stores that offer good customer service however here, the staff speak very loud to each other and stock the shelves while speaking in their native language on their cell phones. No staff member will ever greet you at the door upon arrival or exit. Sorry this store went south so fast. :(

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    Customer ServiceStaff

    Reviewed Jan. 10, 2021

    We wanted to looked at some jewelry TJ Maxx Cherrydale and Anna was her name the women who take care of us, she had like bob short hair Style, with kind of ombré hair color. Was very rude, 0 customer service. If you don’t want to work in the customer service field for whatever reason then pick a job from home where you don’t have to talk to people.

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    Customer ServiceStaff

    Reviewed Jan. 3, 2021

    I was at the Brier creek store and was checking out with over $100 worth of items. One item was damaged and I was wondering if it could be discounted. Vikki at the front was very rude and made me feel uncomfortable about even asking, by continuously saying comments about how busy she is right now. She phoned the manager however they made us wait 30 minutes to give me a $5 discount. They made me feel like I was doing something wrong, even after buying so many items. As a new homeowner I spend hundreds of dollars here a month. I was extremely uncomfortable and will not be going back anytime soon. To me it’s not about getting a discount, it’s about the way I was treated. Maybe more help at customer service would have helped.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2020

    About to pay for our purchase when we realized we didn't have our TJ MAXX card on hand. Good thing TJ MAXX has an app and in it is a virtual card that you can present any time to pay. So, we presented our phone with the virtual card but we were told that they don't process payments like that. That they need the actual card to insert to the terminal. My wife was shocked as she have done it multiple times already with the same store. But the associate was adamant that they do not process payments like that. Clearly a training was needed for that associate and other staff there about this type of payment method. Yes, I am including other associates because this cashier asked her colleagues about the process and all of them said the same thing. It was really disappointing.

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    Customer Service

    Reviewed Dec. 19, 2020

    I placed an order on December 8, 2020 and did not receive what I ordered and TJ Maxx can see through the tracking number that the package was not delivered. I contacted TJ Maxx and requested a refund, I was told to contact them again on December 31st 2020 for them to issue a refund. Bad customer service overall. I just started shopping at this store and never again.

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    CoveragePricePunctuality & Speed

    Reviewed Dec. 14, 2020

    I Recently ordered two Laneige lip sleeping masks as gifts from T.J. Maxx online. A great deal, delivered quickly. HOWEVER, A super sticky, price tag covered the ENTIRE side of each of the items. Not like the ones they use in the store, this tag seemed more like a product inventory sorting sticker! IMPOSSIBLE to remove...very unattractive for a gift! I am so disappointed in THE MAXX! It looks like I found it in the bargain bin at a grocery store! I will have to keep them for myself... UGH!???

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    Verified purchase

    Reviewed Dec. 9, 2020

    I bought a baby alive for my 6 year old granddaughter. It’s the only thing she asked for. It came in a bag! The box was ruined. But I can’t find this doll anywhere, unless I pay $115. I talked to 7 different people, and asked for supervisors. All telling me the supervisor is busy!!! They told me take the doll off the box and put it in a box!! A 6 yr old child wants what they see - the nice box with it. Couldn’t get that through their head. Don’t ever buy from them. This has happened to me several times. I’m sticking with Amazon.

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    Staff

    Reviewed Aug. 3, 2020

    I would like to say thanks for the excellent manager Cindy R for her service and for help me, and the staff in the door Stephanie & Brianna. All team are very polite, and nice! The store for me is very organized and clean. I recommend this store! My number 1.

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    Customer ServiceStaff

    Reviewed July 29, 2020

    I ask how much would they take off. There was a damage shelf and she would take off only 1.00 which is ridiculous when the same wooden shelf was damaged at HomeGoods and they took 50 percent off. This was more damage and to only take 10 percent is ridiculous but she was rude as well.

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    Customer ServiceSales & Marketing

    Reviewed July 4, 2020

    On 7/3/20, I went to return a damaged necklace purchased 3 weeks ago out of state. The sales associate seem to be upset that I wanted to return it. She made a big deal about it being purchased a "couple of days ago". It was 6/17/20 when I purchased it. She (Tracy) asked me for the receipt. I told her, I have the receipt. SHE WAS RUDE! HER TONE WAS NASTY. Tracy called the manager, Jamila that appeared to understand the situation. Jamila stated she had to run it in the system because it did not have the original tag. It did.

    She came back, said, it was not in the system but she looked it up in a book, the book said, the necklace was 14 kt gold when the necklace is 10kt gold. No where on the tag does it 14kt or 10kt. Therefore, she refused to return it. I had her called the out of state store because it still had the original ticket on it. She lied and said, it did not have a ticket on it but she took the ticket off the merchandise. After, I told her, she lied, she did tell them the ticket was on it but I was in Michigan now for the next month. I will not be able to return the damage merchandise. This is an example of poor customer service. Customers should not be denied refund or exchanges because a tag does not say 10kt, 14kt, or no kt. The necklace was $129 dollars. For customer service. I rate this store a zero!

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    Reviewed May 29, 2020

    I have been a very loyal customer for many many many years. I stopped using a few of my credit cards and store cards for a while because of financial reasons. I continued to shop at TJ Maxx, Marshall’s and HomeGoods but paid with the only credit card I decided to charge everything on or I paid cash. I have stacks of receipts to prove that. The appreciation I received from this company was by far the most unfair thing they could have done to me especially in the corona situation.

    The supervisor I spoke to about the issue was cold & had nothing to say but sorry but if you don’t charge on our card we can cancel it at anytime without giving you a notice. This company has no mercy and when you treat your customers in a careless manner you’re time will one day come when your doors will shutdown because without loyal customers like myself you have nothing. This company is a true disappointment and should be ashamed of themselves. If I could rate them less than one star I would. I hope my story can help others. MARY **.

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    Sales & Marketing

    Reviewed March 12, 2020

    I went to T.J.Maxx on my way home. Been a long time I visit this store. Mostly I go to HomeGoods, I purchased 1 set pillows $15. Nothing else. Now I’m home I see that the women behind the register charged me another $1,49 for Vitamin water, I don’t drink this stuff because I have gut issues. Now I have to drive all the way back to that store to complain, I have to do this otherwise she is going to scam people again. So be aware people. Check your receipt before you leave the store!!!!

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    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2020

    I love the selection at Home Goods, TJ Maxx and Marshall’s. I spend thousands of dollars in these stores monthly. I have for many years. Today is the last day I will go into any of these stores. People who want to take their dogs shopping at these stores have more rights than I do as a decades old customer. I am highly allergic to dogs, etc. Recently, last couple of years?) I have gone home sick or had to leave early because my throat closes up, my eyes burn and my chest feels heavy. I took allergy meds before going to these stores but come home very ill.

    I am going to see my doctor to verify this is or is not the reason I get ill every time I go into your stores. I love dogs and I know how important they are to their owners. But to risk the health of others is to say you favor customers who want to take their dogs shopping. Very disappointed. No I will not shop online so your other customers can take their dogs into the store. It’s totally unnecessary as we are not talking about service dogs.

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    Reviewed Feb. 20, 2020

    Shopping at TJMaxx gives me the opportunity to buy name brand, better quality merch for less. New clearance items are well worth checking out every week. They also offer online shopping with easy returns at local store available.

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    Price

    Reviewed Feb. 19, 2020

    I can find name brand items, shoes, coats, dresses designer items, good quality items. I get compliments people thinking I paid regular price for them. I have gone to regular departments stores and seen these same items at a much higher price. I have been shopping at TJ Maxx’s for 20 years.

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    Process

    Reviewed Feb. 16, 2020

    I returned my online purchases to two different TJMaxx stores. I’ve never seen a more dysfunctional process for returns. They have to go through each item and re-ticket the items. When you buy over $1000 worth of stuff you can imagine what this creates with an already busy place. Completely embarrassing. With today’s world going to online shopping there’s got to be an easier process. I will now just mail it back. After going to two different ones I also got told by the manager at one that if I paid with PayPal they can’t refund my money. Lesson learned, no more online shopping with TJMaxx.

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    Price

    Reviewed Feb. 13, 2020

    TJ Maxx has everything anyone could want and at great prices. They have an awesome collection of kitchen gadgets, storage, dishes, cookware, and name brand clothing. Also love the unusual and quirky furniture, throw pillows, and decor they have. Can't go wrong there. And if you open their credit card, you get rewards and coupons for dollars off future purchases.

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    Price

    Reviewed Feb. 12, 2020

    Many times I found price referenced to be lower than actual retail price, meaning a much better value for me! All stores provide wide variety, even if limited space. Good & bad is rotation of items available. New things to Love, but often no longer things you loved.

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    Reviewed Feb. 11, 2020

    While many of their selections seem cheaply made, one could find a few gems here and there. One’s luck can vary from day to day. One week in November, I found a few Chanukah items on a table; the next week, there were none in the entire store - not even a greeting card, nothing! Their bathroom needs to be kept cleaner. I’ve had poor luck with their handbags; they are very flimsy, with hardware that breaks easily. This past summer, I bought two nice swimsuits, each with a great fit, which was no small task, nor an easy find.

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    Reviewed Feb. 10, 2020

    I can always find what I need at these two stores. The shoe & boots department always has item I love. The pocketbook department is always stocked. I can always find a beautiful frame for a special picture.

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    Price

    Reviewed Feb. 9, 2020

    I really like TJ Maxx and Marshall's. They really have a nice selection of clothing and things for your home. Their prices are reasonable and affordable. I have found so many items at both of their stores and have been very happy with my purchases. I would highly recommend both stores if you're looking for nice things at a good price.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2020

    I received a pair of boots I ordered, size 8.5, and received a size 9. Box was clearly marked. If I shipped them back, the paperwork said I would be responsible for shipping costs. So I returned to a store in Columbus, Ohio (Polaris) with paperwork, receipts, product in hand and was told because I paid via PayPal it was their policy to only give back store credit. Again, it was THEIR error, not mine. I drove 45 minutes and was told I could only have a store credit. Not to mention, the girl at the counter had very subpar customer service skills, no apologies, no smile, no let me get my manager, just a "that's our policy" stone cold mentality. This will be my last purchase from their website.

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    Price

    Reviewed Jan. 20, 2020

    I am in the Oxnard store attempting to return a couple things I bought for Christmas. I have the credit card I bought them with. The items have the Madge labels. Just no pricing for Tj Maxx labels. The manager said no way without a receipt. What a joke. Who keeps a receipt or the price tag on an item for Christmas. It’s obvious there from here and my credit card transaction shows it. This place has really changed and the management has gotten really crappy. It’s a shame they’ll do anything to rip you off. Don’t shop here.

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    Punctuality & Speed

    Reviewed Jan. 19, 2020

    Please know if you have a TJ Maxx credit card and you miss one payment, being 4-5 days late, they will report you to the credit bureaus. As a result your Credit Score will drop as reported by customers and myself 20-80 points. I no longer will be using this card after several yrs. Several credit increases and 1 late payment, please be fully aware of what takes place. Thank you for reading.

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    Reviewed Jan. 17, 2020

    I love TJ Maxx but their major setback that irritates me more than anything is how they stick stone of stickers directly to their product. I have had so many cute items I returned due to being ruined by the sticker peeling off the print on items. It isn’t hard to stick them to the bottom or to a tag hanging off that has the original pricing on it. I get so frustrated by this cause a lot of their items they will not get in again so if you really liked something and the letters ext. get ripped off it’s not salvageable. You can’t even use a blow dryer to take them off at times cause the heat will take off the print. I hope they have their employees become more mindful of where they are placing the stickers. It’s really not rocket science.

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    Price

    Reviewed Dec. 29, 2019

    I purchased 3 bottles of nail polish. When they all arrived 2 were in bubble wrap and 1 was in a regular small size baggy (not protected). 1 bottle was shattered all over inside the box. I contacted TJ Maxx. Of course they wanted pictures which I was fine with. They told me I'd be refunded. Months later..I get an email saying my refund was being processed. It was months after I contacted them when I finally got a refund. I never paid any attention to my bank account looking for a refund it wasn't a lot of money. But ridiculous it took months for the refund. Makes me think what if it was something more expensive.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    My daughter got a credit card of $1900 credit limit from this company. After one of my surgeries I accidentally closed her account on the phone by a touch of a button. The bank refuses to reinstate it. They said the only thing she could do is reapply and so we did and then they denied her. She has very good credit and it was totally an accident that her account was closed and she had just opened it. She had it for less than a month. They will not do anything about it and no one will listen

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    Price

    Reviewed Dec. 14, 2019

    I'm so disgusted with TJ Maxx that I will never shop there again. I purchased two leather handbags online from them for my daughters' Christmas Presents, but had to return the handbags because my daughters chose something else they would rather have from Amazon. I should have just ordered from Amazon from the very beginning. Amazon treats their customers so much better and accepts returns with no problems.

    Long story short, I stood in line for quite some time at the store in my area to return the handbags, but when I got up to the counter, I was told that I could only get a store credit because I used Pay Pal to pay for my purchase. I didn't want a store credit, I wanted my money back so I could use it to order from Amazon. So, I was told that I should send the order back by mail. I purchased 2 nice, padded shipping envelopes, which cost me a total of $10.00 and weeks later, I see that TJ Maxx is issuing me a refund MINUS $10.00 FOR EACH HANDBAG!!! So, I'm out a total of $30.00 because I stupidly shopped at TJ Maxx. NEVER AGAIN!!! I'M ALSO GOING TO REPORT THEM TO THE BBB!!!

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    Reviewed Dec. 6, 2019

    LOVE this store. I am NOT a shopper, never liked going into a store to LOOK, got what I needed when I NEEDED it and left. Then I received a gift card to TJ MAXX. I wanted to get something I NEEDED.... So I browsed. I found stuff for the grandchildren (no matter the age), gifts for my husband who is BIG and TALL, gifts for girls in card clubs, (belong to two), birthday cards, sheets or towels, my favorite perfume, crystal cleaner for my dining room chandelier, a FUN looking broom, room fresheners, gloves, scarfs cheater eyeglasses, wreaths for the season, new wine glasses. Needless to say, I now needed another gift card as I have definitely become a MAXXINISTA!!!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 2, 2019

    Horrible Horrible. I never leave bad reviews but this was awful. I order over $100 worth of clothes from them. One month later my purchase showed it was stuck in TN. Called customer service and they had no idea why it was still there a month later. FYI I live in MN. Anyways then they told me everything I ordered was out of stock anyways, so they told me they were going to refund my money. They said I should see the refund in 5 business day. 10 business days later I have yet to see my money. Called them again and they told me my money was already refunded. Which it was not. I even called my bank and they said there was no refund from them. Do not order from them. They are horrible and that's said cuz I love shopping in their store. Too bad it isn't that good online.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    I would like you to know of my experience at the TJ Maxx store at the Houston/Katy location. First I would like you to know TJ Maxx is my favorite store to shop at, I've been shopping with TJ Maxx for many years and honestly even though it takes some time to browse through their wonderful store it's sort of like a shopping adventure for me as I do not enjoy shopping in general. Today after shopping for 2 hours I came to the clerk and she asked if I wanted a TJ Maxx card, she said I would save 10%, I said, "No thank you." When we got to the final total she said, "You will save $21 if you are approved for a TJ Maxx card," I said, "We don't want any more credit cards." She proceeded to tell me I would save an additional $10 that would be $31 of savings.

    I said, "Hmmm $31, okay I'll do it." Went through the process of enter my info and while I was signing I said, "Ok I'm saving $31. Well that's worth it." After everything was signed she let me know I would not be able to receive the $10 discount until later with another purchase. I told her, "That is not what you said before," she told me I was mistaken, I told her I feel I had been tricked by the way she had worded the offer, she then told me I had misunderstood her. We went back and forth and I decided just to go ahead with only the 10% discount and use my own credit card, she said well you will not receive the 10% discount now because you must put it on your temporary TJ Maxx card. I was flabbergasted. None of this was explained to me!

    I just went through this verbal exchange, entered personal info, I have an additional credit card I told you I really did not want, and now I won't even receive 10% off my purchase?? I asked to speak to a manager, she arrived, I explained what had happened, she disappears for a few uncomfortable minutes, returns and tells me there is nothing she can do for me, I will have to pay with temp card and receive my $10 coupon in the mail. What a waste of 2.5 hours of my time, my items I had really wanted and now I have a card from a company I no longer want to do business with. Had I known this would be the outcome I would have gladly paid $216 for my purchases, be on with my day with the items I was so excited to have in my home.

    This clerk was dishonest and the management unhelpful. What happened to customer service? Had I been told I would only receive the 10% discount if I purchase my current items with my temp TJ Maxx card and I would receive my $10 discount by mail w/ additional purchase I would have forgone this experience. This clerk was dishonest and the management unhelpful. Score in every store find one near youcity, state or zip code. city, state or zip code.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    So, I was online to place an order. I entered my rewards certificates number and it said invalid...obviously not true. So I call customer service, they give out three numbers and they are all closed only open M -F 9 to 6 est.???? They refer you back to online and phone tree, but no live person. I need two items for Christmas and I'm going to be so pissed if those items are gone...Also, Synchrony Bank sucks!!!!

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    Staff

    Reviewed Nov. 13, 2019

    I usually have decent experiences when I shop at TJ MAXX located in College Point NY and 20th Ave. However, today was anything but that. I was gifted 2 email gifts cards and decided to use them with my purchase today. The clerk that assisted me was sweet and pleasant. When we went to use the gifts cards for what ever reason they did not scan, the clerk says if they do not scan I think there isn’t anything we can do.

    So at this point I’m thinking WTH. It's 2019. What do you mean nothing can be done. I suggest to her perhaps keying in the numbers would work, she replies as says to me it wasn’t something she can do. She goes and get the manager of the cashier named Yasmin. She was the most arrogant, lazy and useless person I had spoken to all day, And believe me when I tell you I deal with many people in a professional level. She has the snottiest attitude and no ** given. I questioned her and asked how could she possibly be the front cashier manager, no people skills or basic common sense. I decide before I curse her out and lose my cool I would drive back to work and print out actual copies.

    I come back and that still wouldn’t register, at this point I am frustrated and I forgot to mention I'm with my 4 year old. The clerk said she would go get the manager of the store, as she goes to get her, useless Yasmin comes back to tell me the manager said if it can not be scanned then I would have to get new gift cards. I told her that impossible and I wanted to her that from the managers mouth as I couldn’t possibly believe they had 2 useless people running the store. Nella the manager comes, I explained my situation and she calls some number to ensure that gift cards are active which of course they are.

    So here’s the kicker. She ends up manually putting in the numbers for the gifts cards. I questioned her and asked her why they couldn’t of done that the first time around. She apologized because what else could she do. They lack to understand the simplicity of just doing their job. You work for retail you see hundreds of faces a day, put a smile on your face and be customer centric or work else where. This is what happens when you hire young and foolish people.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 7, 2019

    I thought I had the perfect pair of optical frames from Tj Maxx online. They were advertised as Gucci frames in the tortoise pattern for under $150. The shipping took longer than usual with the estimated delivery date changing several times but still I thought nothing about it. The frame arrived in a small plastic pouch, separate from the case which was weird to me. I would think the case would keep the frames safer than a plastic bag but still the frames looked amazing. Until I put them on, the left side was way higher than the right side. It was so bad it covered my whole eyebrow and the other was clearly visible.

    They didn’t seem so bad when I placed them on a even surface so I decided to take them to my optometrist hoping they could fix them but he wouldn’t even touch them. He told me to get my money back and there one of the employees noticed that on one of the legs had the Gucci logo and the other had the cat logo Versace usually uses. I was so embarrassed.

    I quickly made my way to the nearest store to get my money back and let them I had been sold cheap knock off frames! But the girl didn’t even seem to care, she printed out a label for them and slapped it on and went about her day. I went home and wrote to tjmaxx support and today the only response was “we sell authentic designer brands.“ No explanation. No apologies, nothing! I shop at Tj maxx all the time so I find it hard to believe they would sell knock offs but my experience says otherwise so people be warned.

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    Customer ServiceOnline & AppStaff

    Reviewed Oct. 31, 2019

    I ordered a small home decor item that sold out quickly on their website and it arrived broken. The item itself came in its own box that had sufficient packaging around it, but none inside the box to protect the figurine. So it jostled around the entire trip and was a mess by the time it got to me. Super frustrating, especially since I can't re-order the item, but I used their online contact form to send my order number and explained what happened. I got a call back from a customer service rep who made it right. I'm knocking a star off for the packaging and wish the shipping department would consider that merchandise boxes sometimes need peanuts or bubble wrap poured into them to fill the empty space.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2019

    I ordered 8 items. The order had 3 tracking numbers. All three tracking numbers have been delivered and I have only received 4 of the 8 items. When I called after shipment arrived with missing items I was told the tracking numbers must have been reversed. The next day the second item came - it was supposed to be 5 items and it was only one again. So, now it’s the weekend and I can’t get any answers until they open during regular business hours M-F. The customer service rep gave me erroneous information. And then went in to say if it’s lost I have to wait 8-10 days before they can do anything. Terrible customer service hours and have my money while I wait.

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    PriceStaff

    Reviewed Oct. 20, 2019

    A friend suggested that I go to TJ Maxx to look for workout equipment. I wasn't sure where to look so I asked the first employee that I came across.. The employee took me right to the equipment. Although the supply was not huge, they had what I wanted and the price was reasonable. Instead of looking all over town I bought resistance tubes, bands, and a yoga mat.

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    Staff

    Reviewed Oct. 19, 2019

    Shopping at TJ Maxx is so much fun. I have a very nice 3 hrs shopping. I go by myself so no one bothers me. They have so many different departments to choose from. I shop every department. Employees are so helpful and available to help. Returning items is very easy. Store is always clean. Bathrooms are always clean.

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    Reviewed Oct. 9, 2019

    The TJ Maxx location I visited is a relocation. I'm not sure the reason for the move. The old location was much more accessible. The new location is not in a location I frequent. The in-store merchandising is too crowded--even more so than before. There wasn't enough room for customers to pass between the clothing racks. The selection of clothing was worse. While I found a few home and bath items that interested me, I will not be shopping there very often in the future. I will go to Target and Kohl's from here on out. There is plenty of room to navigate between the aisles and customers are not stumbling over each other. Plus the product selection is much much better.

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    Price

    Reviewed Oct. 7, 2019

    TJ Maxx has a great selection and with good quality items. They have great designers/quality merchandise. The prices are reasonable and better than sale prices at Macy's or a similar store. I never walk out empty handed! Returns are easy and no hassle.

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    Process

    Reviewed Oct. 6, 2019

    Was greeted in a lovely manner, not too much, not too little. Was helped on the floor and in the fitting room, which was beyond expectation for this store. The process for checking out was good. Overall, a great TJ experience.

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    Reviewed Oct. 2, 2019

    I like to pay my bills when I receive them. Today, I logged onto my TJ Maxx account, but I was unable to pay my bill. I had to remind myself to log on later so I could make a remittance. I think a customer should be able to pay their bill 24/7 - I'll remind the cashier of this the next time he/she asks me if I'm paying with my TJ Maxx credit card.

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    PriceStaff

    Reviewed Sept. 11, 2019

    I stopped by T.J. Maxx last week to finish off a card I was issued years ago. Upon entering the store, I scrutinized men's clothing, but, wasn't in need of anything. I looked throughout the store, but, again, couldn't find anything I needed. But, then, I found myself directly in front of the Jewelry section. I waited my turn to be served, and as I surveyed the counter, there wasn't anything I particularly liked.

    Then, Renee, who was extremely competent, affable and helpful, stirred me over in another direction, where I saw merchandise that captured my fancy. I looked at several rings, and finally chose one. Renee informed me about its designer, composition and assisted me in espying how it looked on me. It wasn't priced, and so Renee had to get the price tagged on it, and then, see returned, polite and professional as ever, and proceeded to ring up my bill. It was a welcomed experience, particularly, with so much incompetence, today. Renee is definitely an asset to T.J. Maxx store; I hope she's there whenever I venture in...

    Sincerely,

    Alan

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    Customer ServiceStaff

    Reviewed Sept. 10, 2019

    I just bought a water bottle for only $12.99. I took it back into the store to exchange for another one because the lid didn't work well. The cashier is nice, but she had to call the manager up to approve the exchange. This manager was very rude and blunt. Told me she won't let exchange it and walked away. I've spent so much money shopping at this specific store. So beware if you buy something here, this manager won't let you exchange or get your refund. This store is on Frank Floyd Wright and Freeway 101 in Scottsdale, Az.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    This issue goes back years and I have contacted to the customer service department several times explaining my issue which is that every time I try to log into my account, it tells me “incorrect email or password “. So they reset, well after several times of this trend, it’s an obvious issue. So I have requested to have my account deleted and that I start fresh... Mind you not yet once being able to shop on the site. No, they won’t do that. Someone will contact you which never happens. I’d like to know why they will not do as I request? It’s not rocket science to figure out that that’s what needs to be done. But instead they would rather leave a customer without use of the site. Hmmm must be making too much money. They sure don’t care about my issue. It’s just frustrating because my hands are tied, and I can’t make a purchase without them fixing it.

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    Staff

    Reviewed Aug. 24, 2019

    At the Morganville, NJ store between 11am and 11:34am per cashier's receipt a youth probably 14 or 15 was walking back and forth behind me and then again passing me numerous times. I thought his actions were very odd but was always under the impression that we as shoppers were always protected INSIDE the store by a security team keeping a watch on our safety. The last time he passed me in a wide open area with absolutely no reason to make body contact, he brushed against my right side slipping my $100 bill out of my pocket and then immediately leaving.

    When I told the store manager she informed me that security comes in periodically but has no idea when nor would they be able to do anything!!! She advised me that she would notify corporate of what happened to me. So my message is SHOPPERS BEWARE!!. We are as protected inside this store as we would be out on a street!! I am spreading the word online and through my friends who are passing on to their friends how unsafe and uncaring TJ MAXX is!

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    Reviewed July 26, 2019

    The box was damaged and had holes in it. Some of the hardware was missing and one piece of wood was cracked/damaged. It’s a pretty bench but the hinges don’t work properly and the hardware was cheap. My husband had to buy new hardware and fix the big long crack. I guess you get what you pay for!

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    Customer Service

    Reviewed July 19, 2019

    I called TJ Maxx about the wrong amount of rewards applied to my account. After almost 30 minutes on hold they finally said they would contact Synchrony regarding the error and it would take 30 to 60 days to be resolved. Needless to say, I am NOT going to use my TJ Maxx card for anything but the stores they represent because I don't want to monitor their accuracy all the time. I don't believe this error was a mistake, but them hoping I wouldn't check. This should all be computerized so how could the mistake occur?

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    Customer ServiceSales & MarketingStaff

    Reviewed June 26, 2019

    I applied for a TJX Rewards card because of an advertisement on your website stating that if I applied for a card I could place my order today and get 10% off. I did just that, was approved for a card and received an email stating "Congratulations I**. You can shop in-store or online today using your TJX Rewards credit card by accessing your temporary shopping pass." A link was provided and when I entered my last name, social and zip code as requested, I received this message. "The temporary shopping pass cannot be retrieved. Please return to the previous page to review your information for accuracy and resubmit. If you are still having problems, please contact customer service at TJX Rewards Credit Card: 1-800-952-6133 or TJX Rewards Platinum Mastercard: 1-877-890-3150."

    I called and spoke with Toni Employee ID: ** and Jonathan Employee ID: **, who unfortunately were of no assistance to me. As a matter of fact, it seems Toni had no idea why the link wasn't working but stated that this is a known issue that keeps happening but there was nothing she could do. And Jonathan, who is supposed to be a supervising manager of the sorts, actually seems to be a fast-talking con man. He kept going in circles saying the same thing over and over and yet giving me no help at all. Why is TJ MAXX false advertising that persons can apply for a card, use it right away with a temporary shopping pass and get 10% off of the first purchase with the card? Neither one of them offered me another alternative for this tremendous inconvenience.

    I had to unfreeze my Equifax account to apply for this card, allow a hard pull on my social from TJ Maxx, all to be told that I can make the purchase with my own credit card today but that I cannot even get a 10% discount for my troubles???? UNREALl! Neither Toni nor Jonathan offered me that option or any other option for the tremendous inconvenience. I am very disappointed with the service I received today over the phone to the point that I do not even want the damn card anymore and I absolutely do not want to give TJ Maxx one red cent of my money after their misrepresentations and false advertisement and having been treated the way that I was treated today!

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    Reviewed June 3, 2019

    I purchased a pair of shoes from TJ Maxx and they just were just ok so I sent them back. No big deal. TJ Maxx sent them back to me saying the shoes had been worn. They absolutely were never worn, other than about 10 seconds in my kitchen when I tried them on. I thought there had been some mistake so I went through their appeals process and ultimately it came down to a small spot on the inner side of the shoe that looked worn. I thought the same thing when I opened the box, but it was not from me trying them on in my kitchen.

    I’m not sure how their inventory is stored but the shoes probably sat in inventory for months in heat/cold which could have made a worn looking spot where the suede sat. The tags were still on, the shoes were never worn. I live in a small town and have to do a lot of shopping online. I’ve never had so much trouble with a store before. I will never order from them again. Very weird situation. I ended up filing a claim through my bank and was refunded the amount for the shoes.

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    Reviewed May 26, 2019

    I used a TJ Maxx gift card to purchase online. My first payment through credit card was unsuccessful because there was a discrepancy on the credit card details so I had to repeat the payment process. When I reentered the gift card number for the payment, the site said that my gift card is already empty. Now, the code was useless because I was not able to use it in the first place but is balance already ZEROED. Is there any way for me to retrieve the gift card credit that I was not able to use in the first place?

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    Customer ServiceStaff

    Reviewed May 23, 2019

    On 5/23/2019 at 6:06PM, I called the customer service number located on my billing statement, 1-877-822-2015, with questions about my account. My call was quickly transferred to a customer service AI, the information and payment history it gave me did not match the information and payment history I saw online on my TJX Rewards Platinum Mastercard account. Then I was given the option to proceed and speak with a customer service representative, and I said YES. Soon after, I was connected to a lady, whom asked for my name-which I gave, we exchange a few more words, however, she couldn't help me so she went on to tell me to stay on the line and I will be connected to another representative.

    Therefore, I stayed on the line and I heard another AI ask for a 6 digit account number of some sort, I did not understand what it meant, so I stayed quiet hoping I will be reconnected to another rep., and I was. After the AI asked me 3 times, I was reconnected to another male representative, he asked the same question, from what I recall, something along the lines of, "Can I have your 6 digit account number?" I still did not understand, so I said something like, "Where can I find that, because all I see on my payment letter is my 16 digit card number."

    All he proceeded to say was something like, "No, it's your 6 digit account number." So I logged back into my rewards account online, and was still very confused, so I asked him where I can find that, HOWEVER her just remained silent for a couple seconds and HUNG UP! What happened to my customer service?? And my unanswered question from an innocent loyal customer?? I've never experienced a customer service representative hanging up on me from any other department store before, how absurd.

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    Price

    Reviewed May 10, 2019

    I always shopped TJ Maxx and Marshalls for their low designer brands. I never cared if something was the latest in fashion, so when I could find it here it was good enough for me. But in the last five years I find myself returning MOST of my clothing purchases. Today's purchase is what prompted this review. Again, I get the stuff home, after trying it out in stores, to find defects. Always defects. I bought a linen blazer that fit me alright. I got home and found that the lining inside is all bunched up as if the fabric was caught under the stitching. And on the jeans I bought, one of the legs is turned funny so that the seam is turning out toward my knee. Another thing that I think about is the fact that some of the clothes look like they have been been picked over, trampled on, and been on the shelf for who knows how long... are just about the same price at some of the department stores. So I believe I'm done buying clothes here.

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    Customer ServiceStaff

    Reviewed April 26, 2019

    Edgewater, NJ store - Bad Service. I go to this location often but lately the quality of the merchandise is poor. Also, the team is often rude and impersonal. I think it's a management issue, she is rude and treats the employees in a condescending manner. You never know who is listening or observing and I don't think you want customers witnessing that type of behavior. There should be a customer service training in place. But if the management personnel is bad what can you expect from the workers.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2019

    I called TJM TWICE BECAUSE I DID NOT RECEIVE A BILL. I know the payments must be received before the 19th of the month. I spoke with the store manager. She told me to drive to the store and make my payment. I told her the payments are sent to a bank, not paid at the store. She was nasty, and impatient. She said, "I told you what to do, (drive to the store)." The store manager does not know how payments are made? After one half hour of talking to computer I spoke to a "Person". Again I said I did not receive the bill, and would appreciate removal of the late fee. She said there was nothing she could do. And said if the bill comes in my mail today I should pay it. For what? It's still overdue. I called the CEO. Spoke with a very nice lady, her name was Cindy. Then I received a call from one of the executives. He said he would speak to the employees. That was approximately 2 weeks ago.

    This morning 4/23/2019, I called again. I was going to suggest the bill get mailed to a different address. "You cannot speak to a CEO," THAT Is FOR EMPLOYEES. I tried to tell her I did speak with a CEO, but the phone was slammed down and I heard loud music. I think the employees of TJM should be "toilet trained" in how to treat a customer. I suggest they go to Nordstrom and learn the meaning of respect.

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    Customer ServiceStaff

    Reviewed April 20, 2019

    Do not order Rae Dunn items... or anything that you really want. Anything you order that is fragile will be delivered damaged and they make you jump through hoops to get your money back, even though then know no packing material was used to secure the item! The customer care representatives can do nothing to help at all. Many times part of your order will not be shipped, you will be charged and then you have to wait until it’s been 11 days before you can even start to get your money back. They make YOU call back, they know the items won’t be shipped but still have to wait! I’ve even seen a label created and nothing! Just another way to charge the card knowing the items won’t be shipped. Very unethical company. Buyers beware!

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    Reviewed April 15, 2019

    T.J. Maxx is a terrible company. I advise the public do not order online from them nor go into their department stores and buy anything from them. I placed an order online and received it. Returned to the store. They would not give me my shipping and handling refund.

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    Customer Service

    Reviewed April 15, 2019

    Wow I will NEVER EVER order online from TJ Maxx again. I never write reviews but it’s been such a bad experience that I have to. Placed an order 2 weeks ago, still hasn’t shipped. They cancelled half of my order 2 weeks after placing my order because it’s “no longer in stock”. Ok then WHY place HALF of my order instead of emailing me letting me know there’s only 2 of the 4 pillows left in stock? Called them, they said, “There’s nothing I can do or that they can do.” I said “I ordered 4 pillows for a reason. I don’t want the other 2 if I can’t get my full order”. Once again, there’s “nothing they can do”.

    They’ve created this mess and I’m left wondering if my package is even gonna show up considering it hasn’t shipped yet and it’s past the delivery due date. Also I’ve called several times and every time they say there is nothing they can do. This company is a JOKE And absolute sloppiest company I’ve ever dealt with. Can’t wait to return the 2 pillows (if I ever even get them) & never order from them again. Trust all these bad reviews!!! I should’ve before I ordered. But now I know. Never again.

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    Customer ServiceStaff

    Reviewed April 13, 2019

    I work in the Call center for TJ Maxx Online. I get nothing but horribly upset customers all day because their items haven't shipped and it's been more than ten business days. Their items arrived damaged and by policy I have to send them on an entire Lord of the Rings quest to receive a refund. They didn’t receive an item and I can’t send it out. They are sent a wrong item and I can’t issue a refund until after the CUSTOMER sends the items back to fulfillment (literally the slowest working warehouse I've ever heard of) receives the item(s) and THEY issue the refund, or anything else you could think of that could go wrong and the customer pretty much has to solve a problem that we created.

    I'm one of the few reps that actually does everything they can to get the customer happy but when I'm on the phone for too long trying to go above and beyond for a customer, I have my supervisor looking over a desk or walking up to mine telling me to speed it up. I treat every customer how I would want to be treated if my stuff got lost or what have you... horrible company, horrible policies, horrible system, horrible shipping... it's just bad.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2019

    Purchased a Kenneth Cole two piece swim set for my spring break trip next week. Unfortunately they only sent the top! It blows my mind that they ONLY sent half my order. What type of employees do they have working at their distribution centers to make such a huge mistake! I'd prefer an email stating the item is no longer available but NO! Called customer service spoke to a gentlemen who said give it the full 7 day delivery. Waited... nothing! Called again yesterday and they were not helpful. Told me to contact the manufacturer directly and offered no help in the situation. Kept saying, "There's nothing I can do." Offered free shipping but the way they deliver items, not sure if I want to order online anymore!

    I order this item with plenty time for delivery and for my trip. Now I have to go back to the store and find another suit. This inconvenienced me more than they know and free shipping DOES NOT CUT IT! I even went as far as contacting the manufacturer, and again I was unsuccessful. I hope someone reads this and makes changes to their work flow because what they're doing makes no sense! Sending someone half of a set... it's actually comical someone that moronic would make such a decision.

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    Customer ServicePrice

    Reviewed March 21, 2019

    In February I ordered 2 farmhouse style tables marked as on clearance at $43 each. I received 2 hideous gold, throwback to the 70s, mirrored, circular wall shelves. The shipping form had the right item description and pricing info. I called TJ. They apologized and said I could send them back for a refund. Ok, fine, I can go out of my way to do that since you can't go out of yours to send the right items, but I wanted the tables. Since there were 2 and they were shipped individually my assumption was there was disconnect in the warehouse and maybe the wrong item was pulled. So I'm asking how to get the right item and am told they can't guarantee that I will if I reorder.

    I recalled seeing the same item online with the before-clearance price of $59.99 each and decide to check it out. I pulled up the table with both the regular price and the clearance price and see the issue. The item number is different, also the description is slightly different, but the photo is the same. I made the gamble and reordered using the regular price ad. I finally got the tables, but not at the clearance price and it took several weeks for the refund to be made on the what should have been the first set.

    Now here we are on the next order which was placed on March 9, 2019. It's now 3/21 and nothing has shipped. I emailed customer service 5 days ago and was told it was 'processing' and they were having a problem with the warehouse. You think?! 2 of the items in this order are now 'no longer available' per the website. They were available when I ordered, but do you think I will get them now? Most likely not. The REALLY sad part is I used to work for this company and as things are now, I'm ashamed to admit it.

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    Customer ServicePrice

    Reviewed March 16, 2019

    808 COLUMBUS AVE: I purchased a pair of Fendi sunglasses on 3/14/19. Went back on 3/15/19 to purchase another pair of the same glasses. There was an issue with the glasses not having a price tag and I was told I have to go home and bring the proof of purchase. After showing the price tag and receipt to woman at the register that was originally helping me Adelin, the only person who was displaying proper customer service apologizing For all of my inconvenience. The manager Maritza who never came over to try to fix the issue still had an issue with honoring the price. Called another stores then asked me to go back home and get the sunglasses. I spend way too much money at TJ Maxx to be treated this way.

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    Price

    Reviewed March 12, 2019

    Check your credit card bill if you have ever ordered from TJMaxx.com. I always use the free shipping code SHIP89 for free shipping on my orders, but just noticed today that they STILL charge me shipping! Over the past 6 years of ordering online that's probably hundreds of dollars in shipping fees that I should NOT have been charged! Just filed a complaint with BBB and trying to get to the bottom of this.

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    Reviewed March 10, 2019

    I brought 4 expensive items with full 4 corner and sensor security tags on each item to the register to purchase. Each security device with sensor was on each package and can only be removed at the register. One of the items felt light and upon checking it at the register was shown that the item was missing from the box. We checked one other of the 4 items at the register and it did have the item inside the package. We did not check the other 2 as we were focused on the one that was missing and the rudeness and arrogance of the cashier. The other 2 boxes also felt of normal weight.

    When we got home, and opened up the other two items we found one of the items was missing. It was after 9:30 p.m. and we now have to wait until the store opens today to go back and show them and get our money back. Two of the four items were stolen and could only be stolen by the person that was putting the security device on the packages. This was two different departments. I am not only calling corporate on Monday, but I'm calling the Attorney General's office to file a complaint for consumer fraud and as a third step I'm contacting the news to alert them of the inside theft.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 28, 2019

    I am left sitting with $$$ reward certificates that TJX claims to 'NEVER EXPIRE". It's a lie. They closed my credit card account (I had multiple accounts) for INACTIVITY and refused to honor the certificates I earned worth hundreds of dollars. They are using fraudulent advertising by telling people the reward certificates are "ALWAYS good"!

    In the store I was told to simply call the corporate office and they will 'reissue". When I called...I was first transferred to a company offshore...where I couldn't understand the representative's accent... So I asked to be transferred back to the United States. I was transferred to Reginald #** who told me I was 'out of luck' because the credit card was now closed. He said that when THEY closed my card for 'inactivity' it automatically "FORFEITED" all of my rewards. He told me there was no one who could look into this and no one who would do the right thing and honor their rewards. SHAME ON THE TJX companies.

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    Reviewed Feb. 10, 2019

    I have had several displeasing experiences with TJ Maxx, online and in store. The two most recent are as follows: I placed an order online in January. When my order arrived, I was missing an item. I contacted the customer service department, and told them what had happened. I requested that the pair of pants that I was missing be mailed in a separate order. They apologized and said that they would not be able to send the pants but that they would refund my money. I told them that I ordered the pants because I wanted the pants. I also stated that the order that they were part of qualified for free shipping, whereas, one pair of pants would not. I did get my money back, but I am without the pants.

    Tonight, I drove to TJ Maxx, an hour away from my home, to return a sweater that I ordered online a week or two ago. I was unable to return it, though I had a receipt because I had not kept the plastic that it was wrapped in. They said I would have to send it back, but that is another almost $10 in shipping. I have been regularly ordering items from TJ Maxx, but I believe I just need to stop doing so. I have had several other negative experiences not mentioned above, and I have learned my lesson, at this point.

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    Customer Service

    Reviewed Jan. 23, 2019

    I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not).

    I had to contact customer service - I asked if they could redeliver to the PO Box via regular mail, or send it to my house address. I got an email insinuating that this was my fault, and once they received it back, it would be logged as a return. I would have to wait for that to happen, then they would credit my charge card, and since I used a gift card for part of the purchase, they would have to reissue the GC and mail it to me. THEN I could reorder the sweater... Approximately a month after Christmas, I received an empty envelope from TJ Maxx with no GC...the saga continues. Terrible customer service, they really didn't seem to care - and one month later, I have not been refunded, nor do I have the sweater. It will probably be summer before this gets straightened out.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2019

    I placed an online order on December 17th. I received an email with tracking information on December 18th. It was supposed be arriving before Christmas. Order was never received, I called to follow up on December 28th, they “opened” an investigation. I called January 4th to follow up, was told I had to wait 10 business days and that I could call back after January 14th if I haven’t heard from them. I called today and nothing has been done. My first call got disconnected, second call I was told the investigation was just opened today, asked to speak with a supervisor and was told there was no supervisor, the girl didn’t know how to handle frustrated customer so I hung up the phone because I didn’t call to argue.

    Called again and got another rude girl who seemed like the same as before but I can’t confirm that. Asked again for a supervisor, got the same answer, she was even yelling at me and I hung up again because I am not about to argue with unprofessional people. My card was charged, I didn’t get my order, and if this is the type of staff they have on hand to help customers, then it is obvious why so many negative reviews.

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    Customer ServiceStaff

    Reviewed Jan. 22, 2019

    SO disappointed because I received the wrong item. I called, and the girl was not apologetic nor did she try to do something to make me happy. So I had to drive to UPS and have them return the item. Then I went back online to find it and purchase it again, but my size was not available anymore.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2019

    I visited the store today in Alpharetta, Ga to return jewelry I purchased from this location a week ago. As I approached the counter the key holder was assisting someone else at the moment with a purchase which took about 5 minutes. Once she was finished she never acknowledged me. She walked off and then turned around as if she didn’t see me standing at the counter for the past 5 minutes while she completed a purchase and held a conversation with the customer. She did not greet me as I have normally been greeted in TJ Maxx which is disappointing and her actions was disgusting. She then went on to complete my return and when it was time to give me back my money she placed it on the counter which is beyond rude.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2019

    Illegal taxes on merchandise, broken merchandise, irresponsible customer service - all are with a red flag. One example out of numerous: I ordered two plaques for the wall. One plaque arrives. The price is 99.99 and the tax is $17. The tax in New York is under 9%. Then another huge box arrives with the item I even did not see on Internet. The price again is 99.99 plus tax $17. To handle this huge box in order to send it back was an experience in itself. The refund was 108.85. I already know that to call customer service is a sheer waste of time. Now every dish or small bowl with excessive tax is diligently returned into the store. The shop person's jaw drops, she calls for the manager. Good news - they return illegal tax manually. I just wonder if there is any organization to protect from the fraud?

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 17, 2018

    I ordered nearly my Christmas shopping for my kids and grandkids one week ago. I have still knock on the confirmation on the order. There's no tracking number. When I call customer service they keep telling me I should get it by Christmas Eve. No one will follow up in the order. They cannot expedite to order. They cannot cancel the order. They cannot assure me that it's just going to ship today or tomorrow. Basically I'm at a loss to be able to get these gifts on time. I don't know if I'm going to have to try another retailer and pay for express shipping to get some gifts here by Christmas Eve. I just need someone from TJ Maxx to help me and that is not happening.

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    Reviewed Dec. 16, 2018

    I bought a rug in the Reno TJ Maxx. The rug was shedding all over the place and after two weeks I brought it with a check and asked to return it. The manager said that it was used even though it was in the same shape, they didn't give me a refund. It is a total violation of rights because I was not satisfied with the product and they refused to give me back my money.

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    Punctuality & Speed

    Reviewed Dec. 15, 2018

    I WILL NEVER SHOP AT THIS PLACE AGAIN??? ROSEVILLE MICHIGAN STORE! They kept all my money for being 10 days late. I put $200.00 worth of merchandise in their layaway. I paid $160 and was in there today to pick it up and they told me that the due date was 2nd which is understandable. I would have even understood them taking a restock fee fine. But they took the whole entire 160 and said since I was late picking up my merchandise there was nothing I can do. Keep in mind the items I purchased was about $200. I paid 160. Came in to pick it up and they kept all of my money???

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    Staff

    Reviewed Dec. 13, 2018

    While shopping at TJ Maxx Brickyard on a very busy day, the cashier Judy provided exceptional service as she was very friendly professional and also helpful. She seemed to really know her business and her friendly attitude really made my day! I will definitely be back and look forward to seeing Judy again.

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    Price

    Reviewed Dec. 11, 2018

    I ordered a canvas painting online and was sent the wrong one, and when I tried to return it there was no return label or shipping invoice. They said they would charge me for shipping if there's no invoice, which is ridiculous, since THEY sent me the wrong item. ** customer service and online ordering system. You pay for what you get!

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2018

    Helped at register by cashier Alyssa **. This cashier was very helpful. She gave me a positive shopping experience, was very polite, and worked fast. This person was knowledgeable about policies and procedures. Return was made on 12/10/18 at 8:53:35. Survey number **.

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    Customer Service

    Reviewed Dec. 7, 2018

    I ordered a product on December 1st 2018. I received the standard confirmation email and the usual pending charge to my account. Six days go by and it's still the same. No shipment email - nothing from the company at all. December 7 I notice the charge is completely missing from my account. No longer pending, not at all charged. I check my emails - nothing. I check to site and the product is still there. My order is completely MIA and the company cannot explain why or how. It should've been shipped days ago. This is the holiday season and the product I ordered isn't available online easily. It was a steal and an awesome find. Now it's no longer going to be the Christmas gift I envisioned and paid for. No response from company. It's ridiculous to sit that long and then just completely disappear without a word especially during the holiday season.

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    Customer Service

    Reviewed Dec. 5, 2018

    I place an order for $178.00 on Nov. 14. I received an order Nov 26. Unfortunately, this was not MY order. My order was sent to someone in another state while I received hers. When I called customer service I was told that I would need to send what I was sent back to them and they will process my refund. This refund will take 10-14 days for them to process and my bank another 3-5 days to post, on top of the 2 weeks it takes for them to receive the shipment back from me. Customer service said that was all they could do since the package isn't considered lost. Now I am out the money and the gifts meant for my children for Christmas. I will NEVER waste my money and energy at TJ Maxx. I feel like they stole from me.

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    Reviewed Dec. 5, 2018

    I am really disappointment with the people who calculate the rewards-coupons. I always check my rewards and I had so many problems with it, now it has to be 60 dollar coupon and they are calculating 20 dollars. The difference in between my purchased and credits is 1,286 dollars, it means I have to have 60 dollars no 20. I am tired with this, so I will use my other cards, that give me less rewards, but I do not have to fight any time for it. For all the cardholders, is better if you calculate your points, is always a problem for me.

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    StaffReliability

    Reviewed Dec. 3, 2018

    On November 10, we bought a 10 qt stainless steel pot. After first use we realized that after cleaning, bottom of this pot contains a lot of black dots. Today on December 3, I came to this Owings Mills TJ Maxx store to return pot and explain that this pot is defective as it has black spots on stainless steel surface. At register cashier validated my receipt and call manager. Manager of this store Cristina (not sure about correct spelling) said that they can't to resell this pot as it was used. I told her that pot was used and after that we realized of defect. I told her that store should not sell defective merchandise. But she refused to take it back. She was taking back only merchandise which store can resell. And this is explanation from MANAGER??? You don't accept back defective items???

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    Customer Service

    Reviewed Nov. 23, 2018

    I purchased several suitcases online and I noticed a double charge of $553.40 on my credit card. When I checked my email, they had cancelled my order without any explanation. They provided a link to email them back that was inactive.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 20, 2018

    BEWARE OF WHAT CAN HAPPEN WHEN TJ MAXX MAKES A MISTAKE! I am completely shocked at the terrible treatment that I experienced today with both TJ Maxx as well as Synchrony Bank (TJ Maxx credit card). I considered myself a Maxxinista for decades, but never again! I placed a large order today, and noticed in my email confirmation that my address was incorrect. I moved, and changed it at the site as well as the credit card. I even verified it before I placed the order. So I immediately called customer service. Not only were they not helpful (to say the least!), but downright rude.

    My problem, too bad...if I wanted to make an address change, call UPS, set up an account and cause a re-direct of the package. I said that was crazy - I just placed the order minutes before. NOPE! Not going to help. I asked for a supervisor. Rudely told that no one else would help, I was wasting my time. I said that I would hold. And hold and hold and hold... Finally came back and said that no one was available. No one. So, I said that I would like to cancel the order. "No" I was told: too late. Can't cancel after an order is placed. I said this is crazy! I JUST PLACED THE ORDER MINUTES AGO. Didn't matter. I went on the TJ Maxx site and tried to send a complaint. It bounced back TWICE! (I saved copies of everything).

    SO then I called the TJ Maxx credit card company. I said that I wanted to be sure that no charges went through today. The woman that answered said that she did see some charges from a few minutes ago. I said that I wanted to be sure they did not go through. She said that the only way to do that would be to file a complaint, and they have 60 days to respond. "What are you talking about? I do not want this order, I do not want these charges. The order will go to a wrong address and I cannot cancel?" She said, “Yes, that's right.” I said that I would like to cancel the card. She said "no problem, it is cancelled. Anything else I can do for you today?".

    This is shockingly unbelievable lack of service. Not counting the fact that I was a perfect credit card customer, and a long time TJ Maxx customer. I have spent thousands of dollars here. SO BEWARE - as long as they do not make any mistakes, everything will be fine. As soon as they DO make a mistake, you are on the hook. They will not help, really don't seem to care, either. NEVER BUY FROM THEM ONLINE - and NEVER get a card from Synchrony Bank-Bunch of crooks.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 19, 2018

    I bought 4 items in their store a 9 days ago. They charged me full price. But they sent only one item. And they refund the full price. They charged me only the price of that item. The rest of the order was waiting for shipping. Today, 9 days later, they canceled 2 items. They will ship only 1 item today but they charged me all of 3 items. I called their main customer service number and reported it. The customer service agent that I spoke with was not helpful at all. They charged me the item which will not be shipped to me. Horrible online shopping experience.

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    Punctuality & Speed

    Reviewed Nov. 9, 2018

    I am reviewing TJ Maxx Montgomery Alabama. I bought some items in their store a week ago Thursday. They double charged me. I called their main customer service number and reported it. The customer service agent that I spoke with told me that it would be reviewed and she would get back to me with an answer. She called me back the next day and told me that I was correct in that they would be refunding my money. 5 days later I still have not received a credit for their screw up.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2018

    TJ Maxx, Poughkeepsie, NY. Terrible customer service. I went to return and item that was addressed from TJ Maxx corporate, so when I went to the store to have returned the item the store, employee that said her name was Kristal young blonde with glasses, approached me with a very arrogant attitude and insulted me in front of other customers and employees. Not going back to that store. TJ Maxx should not hire people like her!!!

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    Customer ServiceStaff

    Reviewed Nov. 3, 2018

    This location I believe has the worst of the worst customer service. So I find a product and I give it to one of the employees at the register to hold it for me as I wanted to carry on with shopping and could not carry the customer paint with me given the dimensions. She takes it and reassures me it will be there for me once I’m done. I do my shopping and go to ask for the paint I’ve chosen and guess what, it’s been sold.

    It took me a while to go find the person that I gave the paint to. She starts looking for it as well until one of the managers stops and tells us they just sold it. Horrible people, not approachable, zero sympathy. I just felt like throwing up from all these feelings surrounding me and these people with a blank stare not even caring or apologizing. Plus there’s always big lines on this TJ Maxx/home goods store as they only leave a couple of young girls at the register and the rest just wanders around with no purpose. Never never going there again.

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    Price

    Reviewed Nov. 2, 2018

    I purchased several shirts for an important interview and took them home to try on with my suit. I was in a rush, so I didn't try things on in the store. I figured I'd find the right shirt with my suit and return the rest. Just kidding though! I went back to the store within 30 days with my receipt and they would refund me for an $80 shirt that I never even wore because it was missing some kind of tag inside the shirt. The security tag was still on it. Additionally, when I got home, the paper price tag had fallen off into the bag. A damn paper price tag tied in with string fell off the garment and they say they can't refund it because of that.

    So they sold me a shirt with a missing tag inside and say they can't return it because it's missing a tag and they can't sell it like that. Well, they did sell it like that. To me. And now I'm paying the price for it. I will never, ever buy one thing from TJ Maxx ever again and I will be telling all of the people I can not to shop there as well. This was their fault and now I'm paying the price for it. They sold me the shirt without the darn tag on it in the first place!

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    Customer Service

    Reviewed Oct. 30, 2018

    On October 29th 1:39 pm the day manager at the Encinitas Store was rude, would not give me his supervisors name and did not give me the customer service phone number when asked. He had the nerve to hang up on me. After owning my own customer service business for 33 years, I believe this day manager should be put on suspension. Customer service is exactly as it says, customer service. TJ Maxx should be responsible for managers verbal abuse. I have been a happy customer for 15 years... What products I have purchased in the last 30 days will be returned today.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 18, 2018

    I had to purchase several items of clothing for upcoming trip and went to the fitting room to try on the clothes. Fitting room assistant, whose name was Mazol, was very polite, knowledgeable and helpful in locating the right sizes for me and making my shopping experience pleasant and enjoyable. I bought several items and at checkout I got Mazol as my cashier again and she was very quick, efficient, and most pleasant cashier I have met in a long time. I am so grateful for her personal touch and help with my purchases. I wish more customer service assistants and cashiers were more like Mazol.

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    Reviewed Oct. 17, 2018

    I ordered a $70 dog bed and was sent a kid's pillow that sells for $13 on their site. Of course they charged my credit card the $70. Now they will not do anything to fix THEIR screw up. "I" have to send back incorrect item, "I" have to wait for a refund which will be 5-8 days after they get wrong item back and "I" have to reorder the dog bed again. Great job TJMaxx on losing another customer!!!

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 17, 2018

    Do not get a TJ Maxx credit card. To start off I love shopping at TJ Maxx, so, I decided to get a credit card there. Big mistake. My first bill came it was around $90 so I went ahead and paid it off. Sent a check with the statement in the mail. I get a statement the next month with a late fee, so I check my bank statement thinking something went wrong and nope, it's showing that TJ Maxx took the $90 out. I then call TJ Maxx customer service to let them know they did something wrong on their part.

    The women tells me to send the bank statement to them via fax so I do, a week later I can't use the credit care because they have it flagged as being overdue a payment (which is wasn't) then they have the collections department calling me for my payment. I've now talked to customer service three times now regarding the issue and they are completely useless. They can't tell me anything except it takes 30 days to go through and each person I talk to acts like I'm mistaken and I haven't paid the bill. They are like robots. This whole experience has been one pain after the other and I've used the card once. This is just a warning to not bother getting a credit card with them.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2018

    Yesterday I had the worst customer service experience ever. The location is at 171 W 230th street Bronx, NY 10463. The cashier I encountered yesterday thought it was okay to be extremely rude and not helpful. I initially informed her that I was doing two returns and purchasing more items so it could either be an exchange or a return. I did let her know that I did not have my receipt. While I was waiting for her to start the order she decided to stare at me for 2 minutes after which she started yelling at me, asking where the receipt was. I responded by letting her know that I had already informed her that I did not have the receipt but to let me check in my wallet for it. When I did not find it I let the cashier know and I told her that I would like to do an exchange.

    She then started berating me, saying that it can't be an even exchange because I'm not getting the same items, to which I replied to her that I was fully aware of that. She continued on and on, so I just kept waiting for her to finish. She then took my ID and walked away, all the way to the other side of the floor. I looked at what she was doing since she took my ID with her. When she came back she told me I wasn't supposed to be looking at her at which point I reminded her that she took my ID so I wanted to see where she was taking it.

    By this time I was close to canceling the entire purchase. After she rung me out she insisted in keeping my TJ Maxx gift card. I asked her for it back to which she said that it didn't have any money left on it. I told her that I still wanted it since it is my gift card. Her behavior was completely appalling. She then threw the card in front of me on the counter. The whole interaction with her was a very awful experience, when all I wanted to do was pay for my items and go home instead of being berated and treated very rudely by this horrible cashier.

    Before I left I asked her for a second large sized shopping bag for my purchase which was sticking out of the bag that she packed. Instead of giving me another bag she asked another cashier to get it for me. The other cashier brought a small bag since she wasn't aware that I needed a big one. I asked her for a bigger one which she gave me without hesitation. It was the worst customer service I've ever experienced. I felt like I was being bullied by this cashier, from the yelling to the throwing of my gift card and trying to reprimand me when I was concerned that she walked away with my ID. I did not see her name but I'm including a copy of both my receipts. I hope this cashier gets proper training because her behavior was appalling and lacked any kind of decent customer service.

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    Customer ServiceStaff

    Reviewed Oct. 4, 2018

    Very rude lady who is the name Sherilvin, or something like that. I always shopping from this center, and I pay money at least 50$ Each time. But this was the last time. I am sorry, she is a really rude and selfish lady. She is not fine as a customer service.

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    Process

    Reviewed Oct. 1, 2018

    In the past two months I have received two broken items - all due to cheap packaging by TJ Maxx. In each case I've sent pictures, had to deal with UPS coming to the house because TJ Maxx tries each time to blame UPS. I accepted a replacement for a ceramic pitcher and that one arrived in even more pieces. To be clear, there was not one dent in the outside box. The individual packaging for the pitcher amounted to one thin small piece of bubble wrap. For the 3rd time, I have been told I have to start the process from the beginning. I have spent hundreds of dollars lately with them, and even a supervisor cannot authorize just refunding me $10. It's TJ Maxx's policy to require pictures and a UPS claim for every item is all they would say.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2018

    I'm a bit disappointed as I'm an avid Credit watcher to keep my points "on point". I opened a card at the store and was given a $1400 limit. When I received my card, I had the number listed on the paperwork but called to activate and said it was $1200. I was ok with that after they told me they had the right to change it during the process prior to sending it to me. I immediately set up and online account with them and did an auto draft payment set up. Being I did it over a month prior to the due date, I should be fine right. So they never drafted the money and I instantly got a late fee. I called them to pay the balance off and they refunded the late fee due to the online setup. NOW... here's where I'm mad.

    My limit is now under $250... WTH. Why? They told me for a list of reasons, that my credit history had lack of payments on time, and all this other nonsense. My credit has been a borderline 700 on Credit Karma with a perfect payment history rate because I PAY EVERYTHING ON TIME AND MORE THAN WHATS DUE. My credit to debt ratio is only at 15%... that's less than the suggested 30%. I have no boo boos on my credit. I have lined up to $25,000 and as low at $1500... Where in the world to they immediately reduce my limit to under $250. I filed a dispute with them and with transition as their reasoning. Customer service was terrible and they offered no confirmation number or documentation of my dispute and said they didn't have the capability of giving me this information. If they don't raise it back up or give me an explanation, I'm closing my account. They make my credit look bad.

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    Price

    Reviewed Sept. 25, 2018

    Ordered a pair of Merrell shoes online at TJ Maxx. Credit card was charged immediately but several days later when checking the order status I found that the order was cancelled. I was told that the size was not in stock, even though I could again go online and put that same shoe and sizing my cart! I was also told my credit card refund would be processed in 5-8 business days! They are quick to charge you for something they don’t have but slow to refund. I definitely will not buy from them again online.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 21, 2018

    Dealing with TJ Maxx's online site is extremely different than shopping at most of their stores. Orders NEVER ship as advertised and if you dare call to question the delay, employees are rude and unhelpful. If you think you will speak with a supervisor, think again. They never are available and you are told they will call in 24 to 48 hours. I have never received a call back as requested. They are consistent with their orders--ALWAYS a problem; never ships when they said, never ships at all, and if it arrives damaged, they expect customer to do all the work. They ask for an email with a photo of damaged goods but said they will take 3-5 days to look it over and THEN decide what they what YOU to do.

    Their online site has no email address for customer to use (gee, that would be too easy). I want YOU to correct your mistakes. I want a supervisor to be immediately available when there is a problem. I want an immediate credit--after all, you have my money before I even received your damaged products. They should close the TJ Maxx online site. I understand that that branch of the parent company is not doing well--not because of the stores. Perhaps the supervisors at Sierra Trading should train the incompetent supervisors at TJ Maxx online.

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    Customer Service

    Reviewed Sept. 21, 2018

    I was so excited to find the TJ Maxx website. Found some jewelry and a candle which I decided to purchase. I got the candle after about 3 weeks and never received the Jewelry. Tracking number said it would be delivered in multiple shipments. Attempted to contact customer service many times but was unsuccessful.

    TJ Maxx needs to improve their online shopping service or just get out of the online business. I would not purchase online again. Should of read the reviews first as this seems to be the case with other shoppers.

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    Punctuality & SpeedOnline & AppProcess

    Reviewed Sept. 20, 2018

    On September 13th I ordered 2 dressy outfits for a wedding on the 29th. Checked order status online on the 20th after not receiving a tracking number for shipment. My order just got processed on the 20th! Another 5-10 days expected for shipping. The website indicated that everything was available in stock on the 13th. How in the world does it take over 1 week just to process??! Now I'm going to have to go shopping for an outfit at the store because my order likely won't arrive in time and if the items do arrive in time but don't look good I'd be SOL! I've never experienced such a delay before with no indication on the website of prolonged processing time. Even Target online, which can be slow, only takes 2 days to process. Never ordering from TJ Maxx online again! Wish I had seen these reviews before! Now will have to waste time returning items after they arrive. What a terrible waste of my time all around! Totally disappointed.

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    Reviewed Sept. 16, 2018

    I ordered a comforter online from TJ Maxx and paid using PayPal. The comforter arrived extremely wrinkled and did not appear as shown online. I tried to return it at the TJ Maxx store in Bensalem two days after receiving it by mail with receipt in hand and was told I could only get a store credit because I paid with PayPal. Racheal (Assistant Manager) would not provide the name of her District Manager/Regional Manager and smiled throughout the encounter, which was infuriating. I felt as though I had been robbed.

    TJ Maxx took my money and would not refund it after only 2 days and with receipt. I called PayPal and their rep. advised they will ask TJ Maxx to refund the money but if the store doesn't agree to the refund, it will be taken back from them regardless. I'm anxious to see the outcome. I would not have purchased the item if I had to enter my credit info. on TJ Maxx's website vs using PayPal. The TJX company received cash for the sale and should have refunded the money to be fair and reputable.

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    Reviewed Aug. 30, 2018

    I placed an order online 2 weeks ago. After seeing they were pretty slow to ship my order, I looked at their reviews and got extremely concerned. Today, all of my items arrived and they're undamaged. I likely will stick to shopping in their stores, as I'm hesitant to shop online again given the other reviews. If you are looking at the reviews after you've already placed an order like I did, I would try not to panic, as you may not have any issues.