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TJ Maxx Reviews
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I had an older gift card that I had to take to a store (inconvenienced) just to find out the balance because there was no # to call on the card to find out the balance. I did use the card for a small purchase while I was there. It was a $25 gift card and still has a balance of $19.64. Today when trying to make a purchase online, I could NOT use the card because there is NO Scratch off pin to put in the number that the website asks for after putting in the card number. So after trying to find a contact us page on the website which I never found, I called a CS Number that I did find. 1-800-926-6299. First I got a message about how no one was available because of some kind of MEETING then it gave me the option to have them call me back when a rep was available.
After hanging up, very shortly they called back. I asked, "How can I use my giftcard on your website without a PIN?" She said, "You CAN'T." And I asked, "Is there anything you can do so I can make my purchase online? Because things I wanted from the website I could not get in the store." She said, "Not unless we have a pin for the card." I then asked, "Can't you find the balance and issue me a credit or another card that I can use on your website." "NOT without a PIN." She offered NO OTHER OPTIONS.
I am very upset and very disappointed because now I HAVE to go back to the store and try and find something that I want instead of the items I wanted from the WEBSITE. And from what I've read about TJ MAXX in general is very dissatisfying and disgraceful. I couldn't believe some of the simple issues people had that could have been easily resolved and weren't or rejected even for a simple return. I will use the rest of my balance on my gift card and THAT WILL BE THE LAST TIME I SHOP WITH TJ MAXX.
I placed an order on line for several sets of wine glasses. One of the boxes had 7 glasses when there should have been 8. I called customer service and just ask them to send the missing glass. They said I would have to pack them up, take them to UPS store, wait for a credit and then reorder and hope that it comes correct the second time.
Very disappointing that I am the one who is inconvenienced when they are the ones who shorted the order. I order on line because of the convenience. If I made a bad purchase on sizing, color, etc. I would take responsibility for the return but they are the ones who should make it right with as little inconvenience to the consumer as possible. They obviously do not care about their customers. Buyers beware. I should have checked reviews before I placed my order. Very disappointing and rude. I have never written a review before but I think people should know how poor the customer service is at TJ Maxx online shopping.
Placed online order on 4/19/2016. Immediately after wanted to cancel because shipping costs so high. But there is no cancel functionality with this system, unlike Amazon, Walmart, Target, etc. Apparently there is small print someplace telling you this, but the TJ Maxx system lacks standard, basic ordering functionality. I immediately called to ask if I could cancel. The customer service rep said I could not cancel, but I could return the order to any store for a refund of both the item charge and shipping charge. This turned out to be incorrect. Two errors on the part of TJ Maxx: online system is not robust, lacks basic functionality, and 2 customer support gave incorrect advice and company refused to compensate my shipping costs--which were $9 on a $25 item.
Ok not the 1st experience with pricing. Purchased shorts for 16.99, at TJ Maxx. Next door same shorts 19.99 at Marshalls. Prior experience in Home Goods with an area rug purchased for 399.$. Returned it due to defect. Store returned it to had identical rug for 299$. I however did have receipts. Got my full return. My problem is with corporate - explanation of purchasing items at different times by different buyers. Doesn't fly with me. You do not get different pricing from same vendors at different times.
I ordered packing cubes, 1 red backpack, and 3 pink backpacks. The backpacks were gifts for a dorm party. When I opened the box that was delivered to our doorstep there were a pair of black boots, a small pair of blue jeans, and the items I ordered except for the red backpack. I finally found the customer service telephone number on the TJ Maxx website and called explaining my problem. I was told to put the items that I did not order back in the box, place the return label on the outside of the box, and drop off the package at the UPS store. I was told I would receive a refund and an e-mail with the confirmation of this agreement. Neither has happened. I have also sent e-mails and have had no replies concerning this mix-up.
TJ Maxx credit card has a 26% or 28% interest rate. It's ridiculous. They don't tell you this when they push the product on you. I found out when I got the paperwork in the mail and tore up my credit card. My mom just called me and said she got the credit card. I told her about the interest rate and she went back and asked that they cancel the card. She returned the garment and purchased it for cash. It was about $10. Really? Your cashier pushed the TJ Maxx credit card on an elderly 75 year old woman for a $1 discount? Really? This is borderline elder abuse. Cut it out! I just wanted this information out there. No need to contact me. I'm too busy for this.
I was in my local TJ Maxx shopping in the clearance isle for some washcloth. A ** lady was at the right of me shopping too. I heard a door open. It was the stockroom. A man came out, looked at me and proceed to where he was going, then he pass by again and went back in the stockroom. Shortly a guy came with a cart, ask the lady and I if the cart belong to us. I replied no. She did as well.
After I finish with the washcloth I walked over to the kids clothes when the stock room man approached me and point to my bag to see in it, I pour everything from my small cross body bag and showed him then he thumbs up and walk away. I was so embarrassed as other people was looking at me. I asked for the manager. She apologized and said she'll talk to him as he should have never done that but I don't think she did anything to him. Because I was ** I was the one stealing but the ** lady was not. He should be fired for what he did to me not talk to like she said. And I'm 100% sure if they have camera they can see I was not doing anything but finding the best washcloth.
After several messages back and forth explaining that TJX website does not work correctly. Needless to say, I will be cancelling my account. If TJX cannot find someone within their company to correct their website to make it work for their customers, how can I trust they will secure my account information?
Back in December I had fraud in my checking account and savings account. I had a lot of stuff not cashed. I made a police report contact everyone about the fraud. Since I made payments online I had a lot of trouble with this company. Today I received a letter stating that my account was closed. And when I asked them about purchase on December the person on the phone said there was two of them and on December 24th. I explained to them I never used it that day. And I couldn't find a receipt for purchase and the person said one had a signature. I asked about the other one, no comment.
I went today at TJ Maxx 1630 east 15 street Brooklyn, NY 11229 location. When I was about to pay, suddenly I slipped because the floor was wet and slippery. Someone dropped the water bottle and there was big puddle of water. There was no sign or anything. I was all wet and when I ask for help to clean myself nobody helped me for 10 minutes. I was soaking in water with my handbag's. And nobody from the store immediately came in action to put a sign there or to warned other people. I was standing there waiting for help and same time was warning other customer to be caution. When I ask them to help me to give me some paper towel to wipe myself.
Finally, after 10 minutes, a lady who was working there came to me and hand me over some tissues. When I ask the supervisor girl named Gayle ** if she can check out my stuff because the line was big and I already wasted my time while waiting and I was all wet and having pain in my back. She clearly refused me and told me to wait in line like other customers. I asked her to call the manager. She showed me attitude and called her. The manager helped me right away. And apologized about what happened to me. But one thing was clear that TJ Maxx should hire people who care about customers than their own attitude and provides good service to them. That was their lucky day because I didn't sue them.
I placed an online order today. Within 2 hours after I placed the order, I realized that I forgot to update my shipping address. Called the customer service and was told the order is already processed and no changes can be made. Even though the order status on my account only shown as "order placed" instead of "order being processed". The only option I have is to wait for the tracking number from the UPS, then call the UPS to re-route to my current shipping address. This is beyond absurdity!
Well, I used my TJ Maxx credit card and set up online bill pay and somehow, the setup went wrong and the payment was not sent. Synchronicity bank does their billing and would not bend on the mistake as a late payment notice went out on a $117 balance. Beware of Synchronicity bank.
I went there yesterday and had the worst store experience trying to exchange a pair of pants. Tania, the Assistant Manager was unprofessional and dishonest. I asked to speak to the Manager and instead, she sent a store associate to deliver her message. The associate said that I could not return the item because every store sells different brands and that I had to go back to the original store of purchase (this is unheard of!). I asked to speak with her directly again and she finally decides to speak with me. She also tells me that the item is in terrible condition in which it was not because I never used the item. She continues to make up all these excuses as to why she can't exchange the item. She then says she can't find the item on the scanner. She tells me to come back on Monday to speak with Kiana, the Manager to see if she could do something. I work on weekdays and was determined to get this solved as Tania is NOT a problem solver.
I called Peter, the manager from the Ridge Hill store of where it was purchased and pass the phone to Tania. Tania gives him the wrong number of the item and Peter tells me that the item is old when in fact it was purchased only weeks ago. I then decide to travel to the Ridge Hill myself to speak with Peter and he scanned the item and found the item immediately and took 2 minutes to make my exchange! He said he didn't understand why Tania was giving me such a hard time and he also confirmed that he got the wrong item numbers on the phone. A whole day wasted trying to make a simple exchange. AWFUL! I will never go this store again their exchange policy is a DISGRACE!!! And I will also file a BBB complaint for their terrible customer service and unskilled manager!!!
This particular store always has problems: One... went to return a piece of artwork that was also a nightlight for the wall. Someone not me damaged the light clicker. It was pushed out of the wood and loose. The light would just die out. Very depressing. So I glued it back in and still would not really stay on without a lot of maneuvers.
Had no receipt and went to return it to a tall willowy 18 year old. So she scans it with her gizmo not the register and lies and tells me it's out of the system... So I called her a liar and she started calling at high voice for Christen and said "Are you calling me a liar?" I said "Yes I am" and I high tailed it and told her she was disgusting (because I just bought it a couple days ago). Went back downstairs returned it, added some money and bought something else.
Then the other day a dispute arose over some shoes and the price. The cashier says "they are not 16 dollars - they are regular price" using his gizmo not the register which was 20 dollars. So the manager also says they are not on sale, and my pair of shoes in my size could not be sold to me. They had no markdown tag even though others not in my size were marked down and in the same color, black and later we find in three more colors and all sizes, as in blue, peach, black and plum. And then the manager, after dumping them into her arms while we collected them still would not sell them to me so I said "Really? How about the State Attorney General for fraud?" So I got my way...
I was having problems with this Lead person at the Frandor store. I had a few questions about a couple of items I was going to purchased. I was so frustrated that I left the store without purchasing the items I wanted. I have never had an store employee so rude as she was that day and I realize everyone has their day. But when I went home and was talking to my wife about my experience with this person, she said "oh yeah" and started describing her to me and it was the same person. Then my wife said "that's why I go to the Lansing Mall TJ Maxx, much friendlier employees." Here I thought because the Frandor store was a new store employees would be nicer. Not this Jasmine **. Disappointed.
New to this card. Paid it off as soon as I used it which was only two times. Just got it for the rewards. Second time I used it and paid it off by phone they double charged me. When I called to ask them to remove the second charge, they said they could not reverse the charge and it would be 10 days before they would send me a check payment. Very shady. So basically, they sit on my money for 15 days... Closing the card as soon as I receive my check... IF I receive a check. SCAM!!! Also, NEVER GOT ANY REWARDS.
UPDATED ON 03/08/2016: Another review for TJ Maxx Credit Card. After double billing my checking account for a payment I made, I still have not gotten the refund check... Just got off the phone with them again, 03.08.16. After 3 months, I asked that they just credit the amount to my account and I will be done with this terrible experience. Not surprising for them to say it will take up to 26 days to see my credit!!! TERRIBLE. Customer service are all very rude.
I opened a credit card with TJ Maxx. When I cancelled it I tried to delete my online account so my personal details would be erased. To my surprise this option does not exist.
Why does TJ Maxx not let you use the restroom. They told me I had to go next door to Target.
Ordered a gift card online on 12/11/15. TJ Maxx charged my card on 12/14/15. I contacted TJ Maxx customer service on 12/16/15 by email because the tracking number they gave me said label has been created and it wasn't moving. I received a reply to the email three days later on 12/19/15 stating that this was an issue with FedEx and it will take 8-10 Business days before they can get it resolved. I finally reached someone from customer service on the phone after waiting 1-1/2 hours... Yes 1-1/2 hours and it was pretty much useless to even contact them. My debit card will supposedly be credited in up to two weeks after the investigation. Gee Thanks TJ Maxx for tying up $200 of my Christmas spending money until after Christmas. What a useless customer service and shipping department at this facility. BEWARE don't buy from TJ Maxx online.
The manager at the TJ Maxx in Chino Hills was very rude and arrogant. I came in to return a piece of artwork. Price tag was still on, it had no damage and wrapping was never removed. I had a receipt but it was past the 30 days so I asked for store credit. She said no. I told her that I do a lot of models and have made other returns after 30 days and was issued a store credit. She said it was policy so I pulled out my iPad and looked it up on the TJ Maxx website which said credit was issued if I had receipt. She said it was up to her discretion and she would not give me credit. The receipt it was on, I had spent $300 dollars and was only returning one artwork. I spend a lot on models' accessories monthly. I will never go back to this store. I have TJ Maxx charge card also which I will no longer be using.
I did Christmas shopping online. My packages arrived fast, however everything was damaged. It's a week before Christmas, so I called them. After waiting 53 minutes, I am told that I have to mail them back and wait for refund. I have no gifts plus now I have to mail whatever I have ordered back to them. Lady in customer service said packages cannot be returned in store. Thank you TJ Maxx for ruining my kids' Christmas.
I noticed on my bill that I was charged $2.00 on my credit card bill. I had a balance of 21.00 plus the 2.00 in interest. I called to question the interest charged. They said even if I had a $1.00 to pay, they would charge me 2.00. They said no matter what the balance is, they will at least get 2.00. How Crazy is that! I also had tried to return the item, they said "no receipt, no return". I have paid my card off and will never use it again.
I ordered a $50 gift card online as a Christmas gift on 12/3/15. Early and plenty of time for me to receive the card in the mail. So a week later I check the tracking information to find out that the package containing the gift card has been damaged by FedEx and will not be able to delivered. FedEx then directs you back to the store you purchased the item from.
I contact TJ Maxx who places me on hold for 20 minutes. Once I finally get to speak with someone I am told that the claim is being processed with FedEx. The claim process takes about 20 business days and then 3-5 business days after the 20 days, I will receive a refund on my credit card. Now I am being punished and my $50 being held hostage by TJ Maxx because of who they decided to ship with. I will not be shopping with TJ Maxx again anytime soon. This is how you treat customers who shop with you? Being told to wait 25 days for a refund? Absolutely ridiculous.
I purchased a DVF dress on online and when it arrived it was covered with deodorant marks inside and outside of dress. I contacted customer service to request an exchange but the dress is no longer available in my size. I was told that they would give a credit for shipping if I decided to keep the dress. I searched for the dress online and found out that it is now selling for a lower price but my size is not available. I was willing to get the dress dry cleaned so I contacted customer service via email and was told that they could not give me the lower price. I was told to return the dress and they will give me a refund. However, I love the dress and would not have ordered it if I did not want it. I am very disappointed and will stop shopping online with this company. I was planning on wearing the dress to a holiday party this coming w/e so now I have to go find a new dress.
Returned a sweater that I discovered had a tear when I got it home. I did not have the receipt but the tags were on it. Was shocked when she said she would not take it back. Really? Only 16.99 but I wish I had all the money I have spent in TJ Maxx! The manager was rude about it. I won't shop there again. Customer service counts people!
On November 30, I placed an online order and was told it would be shipped and arrive within a week. And on Dec 2, I got a shipment confirmation and a FedEx tracking number. Except it hadn't shipped. And couldn't be tracked. There was just a shipping label created and it stayed that way for the next 2 days. So I called, and was put on hold for over 12 minutes, and I asked about the discrepancy. I was told that it had NOT indeed left their facility, but it HAD shipped and this conversation went back and forth for a good deal of time. I could not make this person see that if the items were still at their facility, the order had NOT shipped.
It appears as if TJ Maxx considers an order shipped if they print a shipping label, whether or not an item has indeed shipped or not. They are allowed to say it has shipped, in other words, to lie, when it has not shipped, while saying they are not lying, because they want to?? It's mind boggling in it's weirdness! And of course you can't cancel an order that has... you guessed it... shipped. The order has now shipped.... on the 5th, 3 days after they insisted that it had or was that hadn't? shipped. Emails to customer service (a misnomer if I ever heard one!) took over 24 hours to be answered conveniently, after the order had shipped! Lol. And a call to corporate? Oh, let's just say I won't be adding them to my portfolio. They seem to be OK with ambiguous conflicting statements and that's not OK with me on any level.
Saw a pair of boots at my local TJmaxx. I didn't buy them at that moment. When I got home I decided to go online at TJmaxx.com to see if they were on there I was just going to order them. Well when I got on there they had the boot but not my size. So I went back to my local TJmaxx store and picked up the boots. Went to the counter to pay for them and they would not match the price on the internet. Online the boots were 49.99 at the store 69.99. I feel like we who shop at TJmaxx are being ripped off. Same brand, exact same boot. But they wouldn't match their own online price. It wasn't on sale or on clearance either online. They are ripping everyone off. I understand prices being different at different location of stores throughout the country but they should match their online prices!!!
I placed an online order. My items were shipped out in two different shipments. I wanted to return one of the items from the second shipment. Apparently, I was unable to do so because I did not have the Shipping Confirmation email or the packing slip. Here's the thing: I never received a Shipping Confirmation nor did I receive a packing slip. I think I spoke with 10 different customer service representatives and none of them could send me the correct Shipping Confirmation email. Because of this, I also rejected the other shipment. I never picked up the package from the post office and it was apparently sent back. However, I am still waiting for those items to be credited back to my Visa. Basically, I just lost out on $200 because of their incompetence. I am absolutely livid. This is ridiculous. These people are unprofessional and stupid.
I have shopped at the Maxx for over 20 years. Used to love it until today. I was trying to purchase a designer purse that had a small scratch on it. We both tried to rub it out to no avail. I asked if it could be discounted. Cashier called over manager Debbie. Debbie stated that she could discount the item $.99!! Are you kidding me? Debbie was the worst excuse of a manager ever. I will never shop at your store again and will pass this info on!! Do you need 99 cents that much??
The store is unpolite when dealing with those who have lost a receipt but still have tags. This store is unfriendly and has people whose minds are in the gutter. I had a return for my mom in law which was fairly small, I'm talking $30-40. They took my items and refused to give me them back as well as claimed that they were ever purchased which was so bogus because she had purchased them that morning. And the only reason we didn't have a receipt was because a gift card was use in which she threw away because we didn't believe we would need to return. Never shopping here again. TJ Maxx Goodyear, AZ you just lost one of your best customers.
I went to the TJ Maxx on the 28th Street last evening to return a product. I couldn't find my receipt but I did have the product tag with me. Usually when this happens the cashier asks for a drivers license and then would issue a store credit, which is fair and understandable... And I know this because this had happened to me before at this same location. However this was not the case last evening! Both the cashier and the store coordinator (don't remember their names) had extremely poor customer service. It was like they had no idea how to read and enter my drivers license information into the system because my drivers license is issued in Canada... Which had never been an issue before with any other cashier at this same location!
After waiting for a good 20 minutes, the store manager Jessica finally showed up at the counter, with a very rude tone she told me that she can only accept returns from people who carry valid American ID or an American passport!!! And that they never accept Canadian ID at their store!!! Now someone please tell me if it is fair to be treated this way and that this is not a case of discrimination. I'm extremely disappointing and hurt and will never return to this store.. I will post this on as many websites as I can to make people aware of what is happening at this T.J. Maxx store.
Tried to make a pmt. at store. Can't said the clerk. No way. You have to make payment thru the mail & Must have a checking acct. If you don't have one you must go to a bank or P.O. and buy a M.O. and then to P.O. and mail to their main office. And by the time you're finished and the product is not satisfactory you're out of luck!!!
On 9/30/15 I went into the Cross County TJ MAXX store. I wanted to return a Cynthia Rowley handbag. I had purchased this bag in August, I later changed my mind about keeping the bag but I had removed the tags and I also did not have the receipt. So I went to my TJX credit card and pulled the item up and printed out the item and took it with me. I was treated like a criminal, I was ready to run with all that they done to me but I knew had I left the store angry they would assume I had stolen the bag. I was ask to give him my credit card. I gave him the card and he pull the item up, the purchase receipt. I was asked to give them my credit card again, I did and this time another, manager (Julio) took my card and left the floor for about 10 minutes.
At this time as I am standing at the register waiting, (being very polite) security was called on me. This man walked from the outside of the store and spoke to manager Wendell **, said, "where is she," and I knew right away that he was talk about me. I said, "I am right here." He walked away toward the back of the store. Even with the receipt that they were able to pull off the register, my credit card and receipt they would not take the bag back. Told me my receipt said it was a satchel and the bag was not a satchel. Any bag that has a shoulder strap is consider a satchel. Please contact me there is much more.
That manager is really mean and her employees are the same. I went to exchange some glasses cause they are prescript and I have my receipt. They don't wanna change it, they said it's not from there even I prove it. They are racist cause I see other people come, American lady and they didn't said anything. Just give their money back, no questions. That's racist against me even I work same building, they know me. Manager name Oxana, employee Roya.
I was with my mother and my cashier asked how we were doing. Then proceeded to ask several personal questions that should never be asked. Every associate should keep the small talk at a minimum and respect every customer.
Please note I finally received my refund of $31.88 today for the missing items. It took them more than a month. Lesson learned.
I had placed an online order on August 11, 2015 worth $103.92 and when I actually received the order 3 items were missing. The missing items were valued at $31.88. When I called customer service the same day, they promised a refund. Trust me thereafter I have called at least 5 times - only to be told the same thing "I apologize. I will escalate the matter to my supervisor and you will receive a refund in 4 -5 business days". I called a few minutes ago, while one associate placed me on hold and never returned, the other spoke but again placed me on hold and never returned!! These guys are disgusting and have no respect for customers. Do they think I am lying? Why would I sell my soul to the devil!
On two occasions two years apart, I have witnessed a customer with one pitbull on a leash enter the store. When I complained the manager told the owner and dog to leave. The owner was outside of the store with her dog and looked very dejected that her attempt to do this was thwarted. I then entered the store on 9/13 and once again another pitbull. I told cashier and he cheerfully said that they allow dogs. I called customer service and told them. They said they allow dogs. How can dogs be allowed in stores with food and other personal items? I will not shop at TJ Maxx again. I see that another person wrote in with same complaint. This is a low class store then I have concluded.
Location: T.J. Maxx, Atlas Park, 80-16 Cooper Ave, Middle Village, NY 11379. I have put a Trench Coat on hold on September 2nd, 2015. However at the end of the day I was not able to come back and actually purchase it. A day after I come back and look for it everywhere, even ask couple of associates and I'm told it was sold. I live 5 minutes away from the atlas mall and so on weekends I usually stop by the mall and browse. Today, literally 3 days later, as I was paying for my purchases at the cashier area, I notice the trench coat hanging on the hold rack. It is 9:50 PM 10 minutes to closing. I ask the cashier to tell me if I can have the trench coat as I know based on TJ Maxx hold-policies associates are required to put back the merchandises at the closing.
Cashier bring the trench coats and reads off the hold tag, tells me that the trench coat has been on hold for the manager. (No wonder I could not find it a day after.) I notice the date on the hold tag. It goes back to 3 days ago. The coat has been on hold for almost 3 days for the store manager. Then the cashier call the manager named ** (if I'm spelling it right) via phone and he's told he cannot give me the coat cause she wants it and gets 20% off on it.
I emailed the department of customers' claims and also writing this because I feel if the hold policy is a day for customers why managers get to hold things for themselves for more than 2-3 days. I work in an accounting firm and so the one thing I have investigated and research to improve the efficiency of our company has been to set firm rules and deadlines for our Receivables and here it is the same concepts. Your management bias and indecency in keeping your inventory on hold and hold on to your merchandises = cash will slow down the terms of your account receivables not to mention it's bad customer service. I'm very sad that no one does monitor and auditor this sort of behaviors.
I observed non-service dogs allowed to enter the store on several times and dogs allowed into the fitting rooms. This is health issue that I feel needs to be address. No associate or manager put a stop to this when I observed this situation. I have bad allergies and asthma. Feel that someone needs to stop this policy.
Hello. I'm very disappointed with TJ Maxx at Pineville NC. I been a regular customer for them since 1994 and I was happy until today. Well today I went to buy two backpacks for my kids and when I paid at the register I paid $46.00 for my items but by accident I give it to the cashier 4 twenty-dollar bills. They was stuck together. When I went out and I looked for my twenty I realized I gave it to the cashier. I came back to the store and asked for my money. They told me they are not responsible. Wow, that surprised me because they are not trustful and NOW I never ever going to have any business with TJ Maxx or Marshalls stores or any related with this corporate. I hope Bless you business, enjoy the $20.00. It is not the value of the twenty, it is how trustful your Business is.
I purchased a pair of shoes from Tjmaxx.com. Was shipped a totally different shoe. I returned it with the return packing slip that came with the purchase (they deduct $8 from your refund). They lost my package! I shipped on the 3rd-tracking said it arrived the 6th. Tjmaxx said they never received it. Emailed 3 times and made 5 phone calls. I needed these shoes for a wedding. After one nice representative said she contacted the warehouse and I would receive my refund, I felt comfortable enough to order a new pair. I was shipped the same wrong shoes!!! Instead of having another 28 days of emailing and phone calls to Tjmaxx, I returned them to the store. I've been a loyal Tjmaxx customer but after this experience I will go somewhere else.
A T.J. Maxx cashier told me my debit card didn't go through and swiped my credit card twice. Hours later there were almost $3,000 dollars in charges. A coincidence? Nope. Later I looked at that receipt and my original swipe of the debit card went through and I truly believe she lied to get my cc info and create a duplicate card. ** T.J. Maxx.
Went online to pay the balance due on my account prior to going on vacation. Did not realize that the date for payment was automatically set at the due date. After completing the transaction I logged out, then logged back in and discovered the date for payment was July 22 instead of July 03 (my intended date). Notified the company via email. Received a reply instructing me how to change the date. Did this without any problems. Sent another email asking what I needed to do to prevent another payment from being deducted on July 22. Never received a reply.
On July 22 another payment was deducted. Emailed the company. July 25 I called customer service because I had not received a reply to my email. Was told my money would be refunded in 5-15 days! If I'm late with a payment I'm charged a late fee but I paid early and, because of their mistake, I have to wait 5-15 days for my money which should never have been taken. What happens if my account goes into overdraft because of their mistake? Who is responsible for any fees incurred? Customer service did not answer these questions. Thought I was doing the right thing by paying my bill before I splurged on vacation. Pay late and get charged a late fee, pay early and get charged twice. Not a happy camper.
May 2, 2009 I walked into Home Goods store owned by TJ Maxx Company. I went to go to the bathroom after a while and when I went to put out my arm to open the ladies room door I slipped and fell on a large pool of water on the floor. I was seriously injured. I broke my arm in three places and had two operations on my wrist. It took 3 1/2 years of physical therapy to get the use of my arm back and it will never be the same. A lawsuit was filed and the first Judge would not dismiss the case as he said there was sufficient facts. TJ Maxx had another plan. They waited for the Judge of their choosing 4 1/2 years after the incident. We finally went to court and the whole thing was RIGGED.
From the minute we walked into that courtroom and that Judge (Judge Angel Kelly **) opened her mouth we knew there was something wrong. They were found NOT RESPONSIBLE. They lied and lied all through the trial. Their manager got up on the stand and LIED. The judge knew she was lying. TJ Maxx is a most despicable, vile company. I wrote a letter to the Chairman of the Board Ben ** and asked him to settle the case and do the right thing. Instead he sent my letter to their sleazy lawyer and used one of my statements to further corrupt the trial. Everything on their website is a contradiction of the way they really are. They do not care a damn about the consumer!!!
I purchased a Gucci wallet for my husband for Father's day along with a bracelet for myself from the online store. When my package was delivered the bracelet made it and the empty wallet box. Based on the condition of the box, I can tell that UPS did not tamper with the item and the wallet was stolen at the TJ Maxx distribution center. Are they hiring ex-cons? Needless to say I was beyond irritated - but things happen.
Well, dealing with the customer service staff was just the worst. I called 3 separate times for an update on my refund/replacement item. Each time I called I asked to speak to supervisor/manager and was told that they would call me back. NEVER GOT A CALLBACK! Those managers should be FIRED. Of course when I questioned this, I was told there were system issues and the managers did not get the message to call. But 3 times?? Unreal. BTW I'm still waiting for my refund. UNREAL. Needless to say I WILL NOT SHOP THERE AGAIN. I will not stop filing a complaint until Sr. Mgmt at the corporate office gets wind of this and my experience.
I was walking towards the bedding department and overheard a very rude and irritated customer, talking to an associate by the name of Jeremy trying to get him to take a sticker off of one item and put it on the item that she was trying to purchase. He explained to her in a very courteous manner that he couldn't do that. He then offer to get a sticker for the item that she wants to purchase. She didn't want to hear that, so she was really going off on him. As a customer I appreciate the way he handled the situation with integrity as well dignity. I salute Jeremy at the Eisenhower store in Savannah Ga.
I return scarf yesterday at TJ Maxx. No receipt. It was $16.99 scarf and given very hard time to give my refund back. And it took an hour time to find price and Manager was offering $4.50 refund based on what employee said to her especially when she did not find same company product. Very unprofessional, slow, no courtesy and finally gave me only $7, trying match color and not company. Manager need better training and need employees, those respond fast. Senior went off 1 ahead and responded 20 min later.
I only use this credit card occasionally and when I do the monthly balance is +/- $20. I inadvertently missed a payment in April. Within a few days of the May statement, this company reported me to the credit agencies. They did not call or send an email like other companies do. I realize in the end I have to take responsibility for it but most other companies realize the seriousness of negative reporting and they won't do it unless after trying to reach you they are unable to get assurances of payment. TJ Maxx ruined an otherwise perfect payment history and this lowered my credit score significantly.
I have credit reporting alerts so as soon as I became aware of this, I paid the amount due and asked if they could please rescind the derogatory item and they did not respond. I'm just saying, this is one company that seems to treat you like a number and nothing else. I have many credit cards and occasionally I get busy and forget to pay on time. I appreciate it when a company calls to bring this to my attention. I will cancel this account as I feel this was an overly aggressive tactic with no concern at all for me as a customer, and all for a total balance of $23.42.
TJ Maxx.com is the worst customer service ever! I bought over $100 merchandise and used the free shipping code (free shipping over $75) and they still charged shipping for about $9. I did contact them via phone and email more than 5 times. They promised me will give me refund every time and I did not see any refund since 3 weeks ago!!!!
I purchase two of the same items and was charged two different prices. The store acknowledged the difference but did not adjust the price. Not right, not fair business.
To keep the old clothes from being eaten by moths, this store spray Propoxur, an insecticide banned by the EPA for indoor use, much less on your own clothing. Propoxur is a dangerous chemical causing nausea, vomiting, tachycardia, sweating, etc. Ross and Marshalls also use this chemicals in abundance. Not
worth the potential health risk.
Very VERY bad store. When I went there I got my son, my mom, and myself a lot of clothes. My son needed a lot of clothes for his trip to Germany... However when we went to pay I gave the cashier a check, then she scanned it and it was not permitted. I called my bank and they said it wasn't them so then I talked to the cashier and she said it was the STORE that wouldn't take my money, so I got very mad because the store didn't accept my money. So I just left everything we spent 2 hours getting on the cashier's table.
I tried applying for a credit card at Marshalls but got denied because I have a consular "Mexican ID" but I'm an american citizen but lost my ca id. They made me feel like an illegal alien. Felt humiliated by service rep. Won't shop there any more. To me that's discrimination and racist.
Who had a business that has a listed number to contact their store during normal business hours but the line is never answered? Elk Grove store no matter what the time I've called no services. I'm pissed off because I cannot get through to report a lost draw bag. Well when I enter back at that store I have plenty to say. And tj maxx will have of course a damn good explanation.
I worked for the TJ Maxx in Lincoln, NE for over 2 years, and I loved it there! I had a family away from home. Everyone had everyone's back! However I transferred to Missouri and I have never felt more unwanted at a job as I do now. Everyone talks behind your back. I am offered shift and then they are given to someone else at the last minute! I have been passed up for a promotion 3 times, because, "we don't know you"! I forgot to mention it would be a promotion to merchandising coordinator, which was my position in Nebraska! Do NOT work for this company in Missouri!
I got a TJ Maxx rewards card last year (their credit card). I wrote my mailing address as a PO Box. I bought about $57 worth of stuff. I never received a bill and actually forgot about it. 6 months later I receive a bill from them in my box. All the bills were sent to the wrong address and my postmaster finally put them in my box. (I live in a town of 1,000 people so it is easy for that to happen with a postmaster.) I called the no on the Rewards Credit card statement yesterday. They said it went to a collection agency and I had to call them. I called the no. they gave me 3 times and I was disconnected. The fourth time I called they said to leave a message and someone would get back to me. No one ever returned my call. I am happy to pay this little bill but I am frustrated with the whole process. TJ Maxx never sent the bill to the right address and I don't want to get bad credit over their mistake.
Worst credit card ever!!! I made a payment to T.J.Maxx and my payment was not posted. I called them and they pretty much didn't care. Didn't help me, customers service sucks, they blame my bank but their system suck! I had to made double payment to avoid getting charge interest in the same month while I took care of the problem. It was their responsibility to make a payment search but they didn't want to do it and they didn't care. DO NOT USE T.J.MAXX or CAPITAL ONE!!! They suck and they charge you too many interests. Discover is way better!!!
I did purchase on 04/23/2015 a pair of Coach shoes for my mother in law. She was wore them few times and the right shoe became defective. I went yesterday at the TJ Maxx where I bought the shoes and they refused to return them by saying that they are not reusable. The Manager ** was very mean and unreasonable. They have to stand behind what they sell. Why do I have to pay for defective shoes not been worn even for a month. She had them 04/23-05/06. The worst customer service and management that I ever had to deal with.
Worst place to work for. Managers are rude to customers and employees. They make you ask for donations for their bogus charities and continue to pressure you into selling the worst credit card in retail history. If you cannot sell their cards your hours are lessened. The workers are overworked and paid poorly. Their merchandise is crap. Look out for holes in clothes, purses, shoes due to their security devices.
Excellent Customer Service at Store 554 in Louisville, KY. I was getting out of my husband's car in front of the store. I use a cane to walk and was having some difficulty getting my balance and walking into the store. **, a very professional and friendly sales associate noticed me through the window, stopped her work and came outside to see if I needed help. She asked if I needed a shopping cart which I readily accepted. Some months ago, I came into the store and she asked me if I needed a cart. This is twice that she has given me assistance. I watch her render service to other customers. She is always well-dressed, polite and courteous. She is a rare gem in the retail world. She needs to be cloned if that was possible! Please thank her for the reputation she helps TJ Maxx uphold in my community. Please make certain that she knows how we feel about her. Thank you.
I bought two items as a birthday gift for my husband at TJ Maxx last week, removed the tags, wrapped as a present and gave it to him. The shirt didn't fit. Today I went to exchange it for a larger shirt WITH the receipt. They no longer had the same shirt so I chose another one (more expensive) and went to the cashier. TJ Maxx refused to exchange it saying "We don't carry this brand." Even with me insisting that I am absolutely sure I bought it there together with the pants last week, they didn't exchange it always reaffirming they don't carry that brand. Fortunately the tag was still in my garbage bin, so I once again went there and finally got a refund (I no longer wanted to exchange it for anything in the store)! Bad treatment of customers at TJ Maxx!
WARNING ALERT: This is insane and I want to just want to warn any of you who might have a credit card through Synchrony Bank (T.J.MAXX, GAP, OLD NAVY, etc.). Long story...have had a credit card through T.J.Maxx since 2010. Their online system use to be great for payments, but they have since changed banks (I believe several times since my initial sign up) and it has gotten terrible. In December, I tried to make an online payment, thought it went through, was super morning sick (pregnant) so honestly didn't keep track and assumed it was good like always. Well it wasn't apparently. In Jan, a bill comes with late charge and says I never paid. I immediately go to pay online in full and have some trouble. I think it goes through so I make a note to call next day to confirm.
Call next day and rep says "it did not go through", so I make a payment over the phone and she credits me the late charge because of the issues with the website and my consistency of good on time paying. A few weeks later, we notice there is a double charge on our regular bank statement, the Synchrony online one and the Synchrony over the phone one. I call Synchrony and they say that I will get credited. We decide to stop payment because frankly, I don't believe they will credit me correctly as things have been fishy lately. A week or so later, I get a confusing letter from Synchrony stating my bank is giving them money (the payment that we did a stop payment on). I call Synchrony and they say basically it's all good, my balance is actually under $0.00 (credit) and I've gotten credit for the late charge given in Jan. I get another letter of the same a few weeks later, called again and apparently all is okay again.
Everything on my online account seems okay too and I am still under 0 with credit. Today I received a letter that they are cancelling my credit card for "a number of dishonored payments", call if you have questions. I call, the rep puts me on hold for five minutes while "reviewing my account", she gets on and is rude and unhelpful. She kept over-talking me so I couldn't even ask questions. I ask to speak to a "manager", who was also oddly rude and heated too. They said I had authorized TWO phone payments. I said absolutely "I did not ever". She then said they have a record of it. I said "Can I please hear the recorded phone call and have proof of this?" She said I have to write a letter to request a review of this conversation.
She yelled at me saying "You have insufficient funds and cannot unauthorized a payment once it's been given." I said "That makes no sense because as you can see on my account I do not owe you anything. I actually have credit on my account!" She kept trying to get me off the phone when I would ask for specifics and verification saying "well we are obviously not getting anywhere." She said she didn't believe me that I did not authorize a payment again over the phone. The whole conversation was Very unprofessional. So long story short...I paid this company twice for one bill. I had my bank do a stop payment on second payment because the rep had lied telling me my online payment didn't get charged.
Now I am going to have a bad credit mark for NO REASON! I do not even have a bill with them currently! This is absolutely insane. Please please be careful with this company. It seems very scary - a world we are living in. I am not even in financial hardship. Heaven help you if you are and have anything to do with these people. :(
Limited selection of baby clothes in an area where there is a limited amount of stores to find baby clothes. I wonder if their CEOs ever get out to this area, NOT!
Ok so I show up to the West Broad location. First time at a TJ Maxx. I know they closed at 9:30 but my Easter dress was ruined so I needed one fast being that the next day was Easter. The worst service I've ever experienced. I was rushed and ignored and everyone had attitude. Never again.
I bought a pair of shoes at TJ Maxx in Coeur d'Alene, ID. I had my receipt and proceeded to return them. The sales girl asked me if there was anything wrong with the shoes and I said I am returning them because they gave me a blister. She said they were worn. I said, "Yes for a half hour." I changed them when I discovered I was getting a blister and put them back in the bag with my receipt. She said if will have to talk to the manager. The manager was on the phone and let me wait 10 minutes. She finally came over and without looking at the shoes said, "We cannot take back worn shoes." I reiterated the story and told her what happened and showed her the bottom of the shoes. They were absolutely clean. She said she would not take them back and that I was out of luck (can you imagine). She suggested that I drive 35 miles to Spokane Valley store and take them there.
I said "Really," and walked out of the store. Needless to say I will never shop in my local TJ Maxx again! By the way, the cashier at the Spokane Valley store apologized that they gave me a blister and refunded my money no questions asked! Now if they could do it, what was with the Coeur d'Alene, ID store manager? Confused in ID!
Tj maxx reward card - Worst customer service! Interest is 2%. If you miss payment, there's another 35 dollars late fee. It's difficult to contact customer service. They're rude. That's why they stuck working here.
I'm currently a worker at TJ Maxx, I have been since about October of last year. I have never experienced a place as backwards as TJ Maxx. Our work hours are anywhere from 8 hours a week to 39. They won't go over 39 because then they have to give us benefits. The company uses methods to escape from having to give its workers health care. Everyone is listed as "part time" so no one gets any benefits. They refuse to give raises even if you're an extremely hard worker. They force you to get people to open credit cards, which have an extremely high interest rate and I often hear about all the pain people go through with trying to pay bills. If we don't get credits they threaten us and tell us we'll lose our jobs. All the hard workers in the company are forced to work, often running place to place trying to get things done while the lazier workers relax on their phones, texting as they work.
Another complaint of mine is that sometimes they try to cheat you out of pay, I've had 3 time cards now where I was shortened on the hours I worked and never given the proper pay. Finally they break child labor laws. Often I've seen kids have to stay past 11 on a school night. I've also had breaks taken away or pushed back an hour which shouldn't be allowed for minors. We work harder than most the adults there yet we reap the worst benefits. TJ Maxx is an absolute hell-hole.
I was approved for a TJ Maxx credit card in the store and cashier charged my purchase to the new card. I never received my card, neither a statement until recently, I got a note from Synchrony bank with overdue charges. I am out of the country now. The only way TJ Maxx and Sychrony bank allow customer to contact them is by phone only, there is no email contact. When I tried to register at their website to pay my bill, they ask for security number on the back of my card which I do not have, so it would not complete my registration. So I find this the only way I can reach them. I hope it would work. Please contact me by email.
Horrible Customer service! I canceled my account and requested them to send me letter of verification which they couldn't understand why anyone would want that. They keep telling me "the account is closed we have no business with you." I have never spoken to a group of customer service people that were that rude and abrupt.
On December 27, 2014 in the Stroudsburg, PA store, I returned a coat with the tag still on the coat and my receipt. The cashier told me that my fiance bought it on his credit card so I could only get store credit. I was then approach by the store manager and told in front of my son and the other customers on the line that she will have to check the security cameras and investigate before I could exchange the coat, because the tag on the coat does not match the coat. Despite the fact that the tag matched the receipt that matched the purchase on the credit card.
I went into the TJ Maxx store in 2155 West 22nd Street #600, Oak Brook, IL 60523 to return a pants that I did not need. I had the receipt and everything that was included with the pants. The lady who did my return was very rude and proceeded to tell me that this was not the correct pants and that she could not refund my money. I then asked if she could call a manager, and the manager told me the same story and they can't refund my money because they can't found in the system this pants. I was extremely pissed off. I know what I bought and I returned exactly what I bought. I do not understand how they let those associates be so rude to the customers. I spend my hard-earned money at this store all the time.
On Nov 2, 2014 I made a purchase online. The purchase consisted of 2 items. (1) Black purse 19.99, (2) wallet 7.00 total with tax 29.15. Now I called to pay my Bill. I paid 9.15 posted on the 23rd. My Bill is due the 27th! Purse is posted as a return on the 24th... Ok next thing I know I get an email saying I owe 34 and change, really!!! They gave me a freaking late fee and the credit for the purse was 12 and change lol. As I write this I'm fuming. Took me half the night on the phone with an incompetent agent talking over me. Called 12/8 spoke to another representative and after half my day, credited my account as a "courtesy." I've had this card for about 2 years? This is the second time I use it. Why? First time I used it, I paid the balance got a notice saying I was past due... hmmmm. Ya. Tried getting a hold of corporate. I'm not writing a letter... and customer relations' nowhere to be found.
I did shopping around 3 months ago, never received a bill. I call after month and half to check why I haven't received any bill, they had already charged me late fee. The lady on the phone wasn't so pleasant anyway, I paid the full amount by check. Couple weeks later I got phone call. I call back, they said I never paid. The numbers that I entered for my check were wrong. Why did anybody contact me then and tell me that something went wrong and they had to wait couple weeks to contact me and tell me that there are late fees and if it went to the credit report, they can't do anything about it? What a great customer service! What a good care about the customers! There is no communication at all! I close my account and I will never open one!!!
I went into the TJ Maxx store in Norwich, CT to return a cellphone charger that I did not need (I had found mine the night I bought the new one). I had the receipt and everything that was included with the charger. The lady who did my return was very rude and proceeded to tell me that this was not the correct charger and that she could not refund my money. I then asked if she could call a manager, and the manager told her to go ahead and refund my money. Needless to say, I was extremely pissed off. I know what I bought and I returned exactly what I bought. I do not understand how they let those associates be so rude to the customers. I spend my hard-earned money at this store all the time.
I purchased a sweater (Jennifer Lopez Brand!) on 11/13/14 around 8:00pm from TJ Maxx in Aurora on Parker Rd. Without trying it on. I tried to return it the next day (less than 24 hr) with the tag attached and the receipt because I didn't like the fit but the store refused the refund. They said the sweater doesn't belong to their store and the Jennifer Lopez is from Kohl's! I want to know how is it the customer's problem if they purchase some brand names from TJ Maxx and then the same store denies selling that item!!! I am outraged and I'm stuck with $30.00 sweater that doesn't fit me. I'll never shop there again.
I requested a refund of the credit balance on my TJMaxx card ($1,064) on October 28th and was told it would arrive in 7-10 business days. On November 11th, the credit balance still existed while I incur financial distress. A call to a Supervisor at 877-890-3150 said he had no record of the details of my call on October 28th, but that a request had not been sent to the "Payments Processing Group". He was not willing to make any remuneration to me for the error and had no one to escalate the matter to in their department. There was no effort to expedite the payment. He used the exact same terminology of the other representative on October 28th so I have no reassurance the results will be any different. I was told I could send a written complaint to TJMAXX. They have used my money, and should recompense me for their error. Does anyone have a regulatory body that handles these matters expeditiously? Thanks.
I am an obsessed shopper and have loved your stores. Customer service at the stores have been pretty good. I will say the good and the bad. Now the bad: I took advantage of paying my other bills with TJ Maxx credit card and this allows me to take advantage of the given $10 gift certificate with 1,000 points. But last night my nightmare began. I took a look at my statement online and saw that I had overpaid not once, but more times yet it was hard to see how they posted my money to what items. The gentleman on the phone told me I had over $200 overpayment and a $500 extra payment that my bank had not processed. He told me he could send a check for the $200+ last night or he could wait and send the 2 amounts when my bank gave the OK.
Today I went to the bank and they said everything was processed. I called back and this time the rep said that I had paid over $1200 which was double charged. Now they owe me $1200+ and he said it would take 5 to 15 days to process. What? They are keeping my money without paying any interest. If you are late they charge you a late fee. But wouldn't you think that this company would see the duplicate payments and get hold of me? I am very angry. Do not pay any other bills with this credit card or this could happen to you!
It is actually a complaint about their subsidiary Marshalls. Was charged 1.00 for a plastic bag that held three men's shirts. Didn't even tell me they were going to be charging for it. Yes this is California but the plastic bag ban doesn't go into effect until 07/15 so they should be warning their customers. When I contacted their customer service they stated some Marshalls locations in California had been charging since 2013. They should still have it posted so you can bring your own. I was totally caught unaware.
Worst company EVER. I will never shop there again. I have been a good, loyal customer of both TJ Maxx and Marshalls for years, so I set up a credit card with them. How lovely. They send you a $10 certificate after you've thrown in a lot of money into their stores. I live in Chicago where the mail is not always delivered in a timely or accurate fashion. So one month I didn't receive the TJ Maxx bill, and the next month, I received their statement with, of course, a $25 "service" fee. When I called to complain, they took off the $25 fee.
Fast forward a few months. This time my bill was delivered to my next door neighbor, who instead of walking it over to my mailbox, returned it to the mail carrier, and the bill went through the postal service. It arrived in my mailbox a few days after the due date. I IMMEDIATELY paid the bill, full amount (as I always do), and lo and behold, yesterday I received a bill with a $25 "service" fee added. I called there, and they said, "Sorry, there is absolutely nothing we can do for you." So Sorry, TJ Maxx, there is absolutely nothing I need that I would ever buy at your stores again.
Today I was in the store, I went to pay, waited on line for 15 mins. When I was called from the cashier, she look at the tag and said that's not the right price. The original tag was $59.99 and then on the top was clearance red tag for $39.99. Then she ask for coworker next to her and she said the same. I was totally shocked cause that happens second time to me in this store. And I told her that as she sees that is the tag that they placed, and she said she will call a manager for me to speak cause she can't help me. The price is $59. The manager came and she said the clearance tag is wrong. I told her that they place the tag with this price, was not me. She said, "I didn't said was you, it's somebody." I said, "Who is somebody?? It's your employees or me. We can't try to put the blame on somebody, who is somebody?" She said, "you don't know what people do?"
When I asked her to peel the tag and to try to place it on other item and she could not peel it, the tag was ripping off. I told her that is very unprofessional, they can't do business like that. Putting labels with one price and making people wait on line and then telling them this is not the right price, the price is $20 more. If they advertise something they should stick to their price. I asked her for the district manager's name and phone number, she gave me phone number that is ringing and nobody picking up, also no voice mail. Clearly she gave me wrong number. I am not sure if she gave me right name also. This is very unprofessional. Two weeks, similar thing happen again. This is absolutely terrible customer service. I was very loyal customer, spending so much money in this store, but from now on I would not go there anymore. I work so hard for my money and I should spend them with pleasure, not with aggravation and feeling like a criminal.
My fiance this past weekend asked a cashier to please remove the censor tag that was left on a sweatshirt I had purchased. I gave him a TJ Maxx bag, but it was the wrong receipt. The cashier wouldn't remove the censor tag since it was the wrong receipt but asked her manager (Miss **, in the South Attleboro store) for advice. She very rudely and loudly in front of many customers went to every cashier and said, "do not take off that censor for him unless he shows you a receipt." Humiliated, he called me and was going to leave. When I came into the store, the manager disappeared and I was able to have my son at home produce a texted picture of the receipt. I worked retail for years so I have no problem with company policies. However the way the manager handled it was completely inappropriate. I will never shop at that TJ Maxx location again, and have encouraged my peers not to shop there as well.
I went to return a few items I bought with receipt and tags on clothes. She didn't want to take them back due to cigarette smoke. Which was totally out of my control. Also, one item didn't fit. I did not know the zipper was broke. It was buttoned at the top to make the skirt look okay. The clerk I feel should of pointed that out at the time of purchase. To make sure that I knew it was broke. Because I didn't even try it on for three days after I got home.
Did my shopping, arrived at the store for the second time today after spending over $235 on merchandise. I came to have my kids look at 2 dresses that I was contemplating on purchasing for a wedding I'm to attend in November. Then of course started looking around and noticed some great deals (clearance items) I proceeded to the register to have my transaction rung up, which made me aware right away there was a different atmosphere. You see I stood around for 3 minutes before being acknowledged, staff at register conversing among themselves. Then I started to walk to the register before the lady behind the sales register said I may come. When I arrived she never made no eye contact, never said hello or tried to have conversation.
Ms. Eldimira ** went straight to looking at the sale items and checking the stickers. (Strange to me, first time I've experience such behavior) I noticed she was ringing the items again, then I said “why are you ringing them again?” that's when she said she never logged in. Disappointed in her behavior and actions and my time being wasted, but I figured I would report it to management at a later time. Then she reached a sales item and started saying “oh this is not the right price and it's wrong” and looking at me and just removed the red clearance label. Finally I said “I hope you’re not implying I put it there”, she was still going on and on, continually pushing the issue. Finally as if realizing what her behavior and comments to me was implicating, then she was like “oh no I'm not saying you did”, by that time I was annoyed with her remarks and behavior towards me asking for management.
This man comes in never addressing me, just went to speaking to Eldimira as if I wasn't even present. He was rude and showed discontent when I finally interjected in the conversation without acknowledging me or asking me what happened. You see there was a Polo coat that was clearly labeled clearance, with two distinct red labels placed on the ticket. He took the coat and said it's not on sale and basically walked away. Not saying “can I work something out?” “do you still want the coat?”, nothing as if I was bothering him and he had more important things to do than his job. I've been to many different retailers - my favorite Bloomingdales, Lord & Taylor & Macy's and have never had a problem with a sales associate over an sales item. I've purchased Kate spade dresses for 30 dollars because of clearance, markdowns, overstock, end of seasons etc, the store honors it but most of all shows respect and gratitude towards their customers.
What was so disheartening to think, and had watched that same on duty manager Kens ** ring up a customer that was of different ethnicity and came from behind the counter and help place pillows in a customer cart and looked like he would help bring it to her car, yet can't give me the respect. I had ask Ms. Eldimira ** to page him for me to get his name and last name. When he showed up, he truly showed his arrogance because I asked him his name. He was like “kens” and I was like “your last name?”, he just stood in front of me and stuck his chest out as if he was superman. When I mentioned I'm going to report this to corporate and file a complaint he was like “go ahead”.
After speaking to a lot of people and telling the incident, people were like “yes it's definitely an ongoing attitude and they don't honor things and make the customer feel like the common criminal”. Well I was so hurt and disrespected by the coordinator Eldimira ** and the on duty manager Mr. kens **. I decided to return that items that I had purchased for over $235.00, along with the items I was about to purchase in the first place. So if this is the brand that you endorse treating customer less than not being a company of integrity and values people and hiring people like Kens and Eldimira who brands only people they deemed worthy or worthwhile, your company Tj maxx is not worthy of my money, support or advertisement. I will no longer step foot in your store you've lost a faithful, consistent customer. Hope you do something.
I was very upset with one of the cashier that was supposed to ring me out. She told me, her register was closed. The next cashier said I'll take care of you. Then when I was still standing there and holding the merchandise, the same employee that refused to ring me up, called the next person on line. I turned and asked her "didn't you just told me that your register was closed?". The cashier that took care of me told the rude employee that she was wrong. I said that I was going to report her. She just kept quite taking care of the other customer. She didn't even apologized for the incident. After so many years of being a loyal customer, I am sad and confident that I will never visit your store again and will no longer recommend it to family or friends. In fact, I will upload this story to my social media to make sure others know what type of customer service your store provides.
I sent my son to the T.J. Maxx store located on 2540 Cumberland Blvd on 9/19/14 at 8:15 p.m. to return an item I originally purchased from the Buckhead location. My son advised me that once he spoke with the associate, the gentleman explained he will have to look it up in the system to verify before returning it. As he walked over to the machine, ** turned him around and stated she will have to call Buckhead to verify the receipt. After getting off the phone, she stated that the receipt was not found in the system and she never looked it up in the machine.
My son left and called me at work crying on how this woman treated him. I called the Buckhead location at 8:46 p.m. I spoke with ** who was the only manager on duty for the night. He advised me no one has called from Smyrna store verifying anything and if my son is still in the area have him go back in there and tell the manager to call him about the return. I called the Smyrna location and spoke with **, the lady that rejected the return. She stated that she spoke with **... then she said a manager after I advised her that I was recording the call, she stated it was a woman but ** said he was the only one on duty.
** was very irate, yelling and rude about the entire situation. I am highly offended that she would act as though the receipt was invalid just to deny a return. It makes me suspicious does she do this to meet a sales quota, just deny returns from everyone. ** is a poor example for the company she showed no integrity for the company when it came to this situation. She even hung up on me when I requested the district office number. Once I called back she was talking over me as I asked questions. As much as I have shopped with T.J. Maxx, I have never had a horrible experience like this!
T.J. Max advertise an easy, no hassle return policy but after complaining to the corporate office they advised me to send the item to their corporate office to be investigated.
I felt disrespected and made to feel like a criminal when I attempted to try two shirts on. The employee - ** was rude and very unprofessional when she handed the tab to me and when I tried to enter the dressing room she said very rudely, "It's this way". On exiting the room, I said I was going to buy them but she insisted that she needed them now to inspect them. This was my first time ever at this store or any TJ Maxx store. I believe I will never go back to TJ Maxx again. It appears every one at that store has no customer service skills or knowledge of retail. Store was Ventura Blvd., Sherman Oaks, CA.
I was shopping at TJ Maxx and they asked me if I wanted to apply for a card. I said I'd probably not get it, but they talked into applying. I got the card and I never missed a payment. I usually paid it off in full. However, they then lowered my credit to a hundred dollars. I didn't say anything. Then, I got a new card in the mail that I never had a chance to activate. When I was finally about to activate it, it said my account was closed. I called the call center and found they were the ones who closed it based on past accounts that I had not paid off. These accounts went bad back in about 2011. I didn't mean for it to happen. I was underemployed and my father had just died, so finances were hard. Not paying my cards was not in my plan. I got the TJ Maxx card with every intent of never missing a payment and I haven't. I think they've treated me horribly and I'm sure they do that with others. I'd like to encourage anybody who thinks that's crappy to either refuse credit with them or cancel their card.
My 13 yr old son came out of bathroom soaking wet with fecal matter all over himself and could hardly walk. He fell on the floor and broke his tail bone. He flushed the toilet and the matter came out of floor drain. He fell hard. Came out and he tried to talk to front desk and employee's started laughing at him. I asked to yank to manager. Could not get an answer, they would not cooperate with me. So we called police and ambulance. My son is in bad pain. I just can't believe he was treated that way!! It happened around July 20th.
Can you give minus stars? My boyfriend and I bought quite a few items, one item being a large gym bag. We asked your sales associate to place all the items in the bag, even though she had already bagged the items up in store bags. It made sense and was easier to carry for us. We used our debit card, and asked that the receipt be placed in the bag with items.
A couple of days later, we notice the woman's pair of shoes missing with the receipt. After searching our car & apt, we went down to the store to see if they were set aside for us. The shoes were not. The sales associate checked the lost & found and said it wasn't there, which is really an odd way to handle a customer's complaint. I have the charges of 198.33 showing on my bank statement that documents the date and time and recall it was on register #1. I don't have the receipt so at this point, I am not trying to get my pair of shoes back. But I would hope this store and your female sales associate's ethics are put to question. For the record, in the case that something else were to come up missing to another customer.
I picked up a pair of shoes to purchase because I liked them and the price was what I thought was reasonable - $16.99. When I arrived at the register, the cashier advised that the shoes were scanning for $24.99. She went on to say that it appeared that someone had placed the $16.99 tag over the original price of $24.99. Additionally, she advised that the shoes were "coded" as being $24.99. I advised her that had nothing to do with me. I am getting the shoes based on the price that is clearly marked. She called a manager who then says the same thing and then proceeds to demonstrate and say that it "clearly looks like someone covered the price". Again I say that has nothing to do with me and asked if they would be honoring the marked price. She said no. When I said I would speak to corporate about the matter she shrugged it off and turned her back. POOR CUSTOMER SERVICE!!!
I had a horrible experience with the TJX rewards credit card when it switched from Chase bank to GE Money Bank. When this happened, my account was closed to further purchases, but I was still paying my bill off. Customers of this credit card were supposed to be sent a new card from GE with new account information on it, but for some reason I never did. My account with Chase was still open online so I called asking whether I should send my bill payments to Chase or GE. The person told me that since my account was still open under Chase, I should probably send it to them, so I did. I also called asking when I should expect to receive my new account info from GE, but was given an answer of "probably within two to four weeks."
Several weeks later I received a late notice from GE stating a payment for the previous month hadn't been received, which was the payment I sent to Chase. I called Chase customer service and was able to confirm that they indeed had received my payment, but this information wasn't transferred to GE. After several long phone conversations with both banks and being put on hold for at least ten minutes each, I was finally told I had to send in a fax of my bank records to GE proving I made the payment. However, I was told by the customer service manager that the customer service center cannot contact the center that receives these faxes and couldn't even give me a number to call, so I had no way of knowing if the issue was resolved, until I started to receive calls at all hours of the day from GE collectors who didn't leave voice messages, so I had no idea at first that GE still thought I had a missing payment.
So I called customer service again and had to clarify that I needed to put more information on the fax that I originally sent. So I again had to go to a copy store and send another fax and hope that eventually GE would receive it. Finally, they did, after about two months of this bureaucratic nightmare. However, since I never received the new TJMaxx GE card, I couldn't make an account online to quickly pay off my bill (I called customer service to confirm this) and had to resort to either sending a check or paying over the phone, which, trying to talk to an automated machine, is one of the most infuriating things I have ever done.
A few weeks ago, I was going to purchase a Ralph Lauren purse for $119.99 when I noticed at check-out that the magnetic closing tab did not work. I did not buy the purse at the time, but the cashier told me that she could probably get some money off of it for me. Today (3 weeks later), I went to shop and the purse was back on the shelf again.
This time I decided to purchase it and told the cashier what the other one had said a few weeks ago. She called for the manager, who got some notebook out, and said she could give me a dollar off! I couldn't believe it! Not even $20.00 I asked? She said no and if I don't buy it, she is just going to "damage it out" and not sell it at all! I asked her why she wouldn't sell it for $5 and make something instead of "damaging it out" and she said she couldn't do that. When I got home, I called the consumer service number and told the representative this story and she said she could have given me $12 off which is better but still ridiculous on a $119.99 purse. Needless to say, I was very disappointed since I am an avid TJMaxx and Marshalls shopper!
I was suckered into getting credit card and paid the bill with it. A week later I tried to pay the bill and they wouldn't let me unless I gave them my bank account information or paid by check. I refuse to do that and canceled the card. My bill keeps rising and all I want to do is pay.
Today, I had a bad experience because of one of the cashier ladies. I brought 6 apparels to check out, and it turned out 7 apparels checked out. I found it when I came out to drive my car. I came back to the service desk, and I said there's double charged. The cashier lady spent a lot of time to check all the items with the receipt trying to argue that I somehow missed or hid any one item. I was embarrassed but in fact showed her the same product number charged twice. Even after that, she did not say sorry, but she acted like she was condescendingly giving the money back. I felt so angry at attitude and rudeness. So I called the manager, and the manager came to say sorry right away. The manager said there might be the bar code detector problem. Since the same product was charged twice not in a row accidentally but twice after another item charged. I think it could be done deliberately. However, still, the cashier who made a mistake did not say sorry but said to my wife, "You look at me like you want to kill me!" Oh, my goodness! This was so rude and so intimidating remarks, and even my son who is 8 years old was standing beside us. I do not know how to complain enough this bad experience there today. The TJ Maxx is located at 2700 S Sutton Rd Hoffman Estates, IL.
I sat here and made an account just so I could share my experience with everyone. I've experienced serious problems with TJ Maxx's credit card. I would advise no one to trust them. They will charge fine after fine no matter if you pay on time or not. They even charge you ten dollars if you have to talk to a representative. I've received letters saying I haven't pay multiple times even though I have receipts. They Have lost my business forever!
I was visiting Jacksonville last week, bought a few items for my friend at the San Jose Boulevard store, and wanted to return them the next day, as they did not fit her, and she did not like the wine glasses I bought for her. I had an incredibly nasty experience with the clerk (an African American authoritative woman) who rudely refused to return anything, claiming the items had been worn, and they didn't carry this brand or this type of glass (items were exactly what I bought, with tags attached). She clearly and loudly implied that I was dishonest, and made me very uncomfortable. I will NOT recommend this store to anyone and will NOT shop at a TJMaxx again!. TJMaxx should teach their employees to be respectful to the customers!
I have been paying in full on time every month, but starting this year, I noticed that they slip finance charges onto my account and I did complain and they removed it, but today I got the bill and noticed that they slip finance charges onto my account again. I spoke with manager and told them I mailed the bill 11 days before the due date, but the manager said they did not receive it on time. I complained why it's my fault, but they were rude and awful. They denied my request to remove the charge from my account. The manager recommended to use online payment, but their site (www.gecrbcredit.com) shows "We apologize our system is having technical difficulty retrieving your information. Please try again later." I ended up canceling my TJX account.
I went to TJ Maxx in on Almaden Expressway, San Jose, CA. I am a frequent shopper and today I had to use my checks because I'm waiting for a new card. There is over a $1000.00 in this account just for my shopping habit. I wrote a check for $95.60 and it was declined. I was not given a reason as to why my check was declined. I thought my bank had done something, so I called them and I have more then enough money in this account. I did research and there are lots of complaints regarding the declining of checks by TJ Maxx, even with the Better Business Bureau. Needless to say, I'm very unhappy with their service.
I am a great fan of TJX and Marshalls but after a year of using TJX Rewards card, it doesn't seem to pay off. If you don't look at how much interest you're incurring for a year for using the TJX Rewards card, you will not notice it because they give you rewards in the form of coupons to use so you keep shopping in their stores. The interest is really high. It is not practical I should say.
I ordered a pair of burnt orange lace-up booties by Coconuts and Matisse from TJ Maxx online. It is rather difficult for me to find a trendy size 11 shoe, so I was actually delighted to see that I'd finally found a shoe that I actually liked in the right size and color. And the shipping only took like two days! Well, it was definitely TOO good to be true because when they shipped to my house, I was outraged when I came to find that they were a defected pair of shoes. The suede was partially rubbed off on the side and there were dirty, dark marks around the perimeter of the shoe. I wondered if this was some kind of joke because really??! I should have taken some pictures because it was RIDICULOUS.
I'm your typical shopaholic, and I shop at TJ Maxx ALL of the time. I have NEVER encountered ANYTHING like this from ANY retail establishment. I may have excused this inconvenience IF they'd had another pair in my size, but they didn't. So there goes my TJ Maxx experience. Looks like I'll be taking my shopping experience elsewhere since they don't appreciate my hard earned money.
I ordered three $75 gift cards with express shipping. They were reported as delivered, but we never received them. Then after calling to complain, they arrived. I gave them to my sons for Christmas gifts then when they went to use them, there was NO money on them. I called to complain again and their idea was a refund. I am beyond mad. I want my sons to have their gift cards and money. I will NEVER do business with TJ Maxx again. I better get the refund fast since they sure took my money FAST.
I electronically paid off my credit card on 12/2/2013, which was recorded and posted to my account on 12/4/2013. When I went to purchase Christmas presents at TJ Maxx on 12/11/2013, my credit card was denied because the Credit Card Department has put a hold on my account. I called Customer Service and was told their policy was to hold payments on a credit card for up to and including 14 days. Mind you, this payment was done electronically through my bank and was posted and taken out of my account on 12/4/2013. The Customer Service Representative could see that I was a good paying customer and had always made my payments on time and always paid off the balance due, however, refused to lift the hold on my card.
I told them that if I couldn't use my card to make purchases that I might as well cancel it. I was told if I closed my account that I would lose all of my TJ Maxx rewards which was close to $100. This is not the first time this has happened with TJ Maxx Credit Card services, however, the other time the Customer Service Representative immediately took the hold off the account after seeing I was a customer in good standing and that the credit card has been paid in full. I have never had this experience with any other Credit Card Company.
Every time I go into TJ Maxx, HomeGoods or Marshalls, they push for you to apply for their credit card or use their card for purchases, but how can you do that when they hold crediting your payment for 14 days!! As I stated before, my credit is set up of direct electronic payment thru my bank. The money has to be there or the transaction will not go through. Don't apply for a TJ Maxx Credit Card. It is not worth the hassle or experience dealing with their Customer Service Dept.
I have been shopping at the Newtown T.J. Max for over 18 years. I also frequently shop at the affiliate Marshall's and Home Goods located in Danbury, CT. I have written checks at all locations with no issues until early April 2013. My grandchildren had come to visit and I decided to treat them to some gifts. I brought my 3 grandaughters to the Newtown, CT T.J. Max. After shopping for a few hours, proceeded to the check out and was told that the check I had written could not be authorized by their check authorization service. There was sufficient funds in the account. I was embarrassed at the counter and told that they could not accept the check. I left with my family and made a complaint to Better Business Bureau and Certegy (The check processing service used by T.J. Max, Marshals, and Home Goods.) It is quite comical that both Marshals and Home Goods have processed checks from the same account.
After months of going back and forth, I was sent a $25.00 gift card and an apology letter saying that it would never happen again and I was put on VIP status at the Newtown, CT location. Well, surprise, I just went to the same T.J. Max, went to the cashier and was told that the $67.00 check I wrote was no good in front of multiple shoppers. The manager came over and gave me lip service and said there was nothing that she could do. There was over $600.00 in the checking account at that time. I left the store and proceeded to the bank that I wrote the check from which was in the same shopping center to verify funds. I was told by teller that there was over $600.00 in the account. I am tired of being made to feel this way because of a glitch in their process.
I have been with TJX for 3 months now. They hired a new girl who is only 16 & they made her the FEC & I was promised the job after a month of being there. I have experience & have been a manager before & supervisors. I have a disability & I think they are discriminating.
This is the most horrible company to work for. They use and abuse and do not appreciate their employees at all. It takes a year to give us a raise of 25 cents. The smell in the store from the sewer use to give me headaches and make me nauseous all the time. The managers don't do anything except for one!! The supervisors sit around talking and not doing work!! It was the worst experience I ever had with the most unprofessional people ever!! I was actually the apologetic girl in the customer complaint from July!!!! That's just typical and the girl still works there!!! In that place it's not how hard you work, it's whose butt you kiss!!!
First of all I have been a loyal customer for many years, always paid my bills and recommended TJ Maxx to all my friends, family and coworkers. Well, all that is going to change. I have purchased 3 handbags and one dress about 3 weeks ago from TJ Maxx in Carle Place, Long Island. I was told my receipt was in the bag and I believed the cashier. I got home and my receipt was not in the bag. I went back to the same store a few days later to return the items that they said the items don't match the tags??? And that I can't even get store credit???? I am still in shock. How is it possible, same store, same items, and I can't get my money back??? Is this a game they play with people? Are the cashiers trained to keep the receipts so that if you need to return something you can't??
I am extremely disappointed not even mentioning some of the stuff they sell is old, dirty, broken. Some of the clothes are worn and dirty, but I guess it's just a big game they play with people. I am going to have to pay for something I don't want. The bags were supposed to be gifts and the dress does not fit, but it's a lesson for me. I will close my account and Never step into one of their stores again, also I will tell all my friends and family about it so that they know. TJ Maxx, what a rip-off.
People, before you buy any merchandise from TJ MAXX, have the cashier check tickets off merchandise to see if it's the item you are paying for and matches the item... Return policy is horrible on large priced items! I am a frequent flyer to this store and love the handbags! A few days ago, I have purchased two hand bags! One MK, Trump bag and took them home and way too small and brought them back to Clinton Twp TJ Maxx of Warren County, NJ, and the cashier went to a machine to check the prices and tickets. The Trump bag came back as the ticket didn't match which then they, meaning two cashiers and other people including a tattooed, bandanna man who scared the crap out of me with his looks and then came a manager who looked at the purse wrote the numbers off the ticket and shoved the paper in his pants' pocket and took off!
I didn't have my cell on me and requested to call the district office which they didn't like the idea of me using the store phone and said I had to go behind the desk that stated employees only and after using the phone, I have learned that the district manager is away for a week and will not get back to me for a week! It was degrading and I was able to return one handbag and with lack of any real communication from anyone, I pieced it together. From what I heard of them saying to themselves! I am a frequent shopper at this store and make many purchases. When I am buying stuff, the cashiers and managers are so sweet! What happened to me today left me floored and degraded by all! Buyers beware when you buy items. Will have them. Check the merchandise tickets so it matches the items.
THIS IS THE EMAIL I JUST SENT TO TJ MAXX CUSTOMER SERVICE. I was too angry to spell check, so please excuse any errors: "I had a most surprising experience at your Columbus Circle store on or near 57th street on the West side of Manhattan. I will preface the following statement by saying I am an AVID TJ MAXX, MARSHALLS and HOME GOODS customer and have been for many, many years. My entire apartment is a testament to that fact! I went into the TJ MAXX today at about 3:30 pm and was looking for the Return/Exchange area. I was headed upstairs when my husband saw a line of people at the entry level that appeared to be labeled CUSTOMER SERVICE so I stood on line. I looked at the items on display in close proximity while I waited for my turn to come up on line. When I got to the front of the line and started to hand the young woman my item, she told me to "go upstairs" in a surprisingly rude tone. I hadn't gotten a word out yet and wondered if she even knew what I was looking to do...
In any event, I started to walk away when my husband pointed at the sign behind the clerk and above her head. I walked over and started to ask her if the sign behind her implied that "returns and exchanges" were once done at that particular line since that is what my husband and I thought we were reading. Once again, without allowing me to finish my question and without looking at me, she now yelled "Returns are upstairs! And they always have been, so just go upstairs!" I was taken aback and asked her name, she proceeded to yell at me, "The sign is there so people can read the policy. Now get out of my face and go upstairs!" At that point, I asked to speak to a manager and asked her name. She covered her name tag and told me once again to get out of her face and then added, "Trust me, you don't want to piss me off! So go upstairs." She flapped her hands around gesturing and I was able to see her name. I started for the escalator and in a panic, she called on the phone demanding for a manager to come to the front desk because she knew I was about to tell someone about her horrible, non-customer service like behavior.
By the time I arrived upstairs, she had already spoken to the manager ** whose demeanor told me he was taking her side. I calmly explained that the Customer Service rep had not just been rude but "threatened" me ("trust me, you don't want to piss me off!") as well. Initially, he could not have cared less. I am assuming that is the reason the young woman thought she could get away with such behavior in the first place. He basically stated she had spoken to him and that he was sorry for the incident. It was not heartfelt and he was trying to brush me off. I was truly surprised this could even be happening since I have never had such an experience and in fact, it is usually quite the opposite. Appalled, I told him I would be contacting corporate and he tried to act like he didn't care, walked away and returned having changed his tune. The cashier taking care of me at the time was very apologetic and understood this was normal behavior for the young woman behind the counter in the lobby and apologized profusely. Jorge then tried to make some sort of offer on my "next" return to TJ MAXX as if he would remember me AND then stated he would "deal" with the clerk, **.
I have a total of four witnesses and everyone was appalled! This young woman should be fired immediately as I cannot imagine she has not been this rude before today. As for the manager, he added insult to injury. All I wanted was for him to hear me out and then say he would address the issue; instead, he appeared to be amused for a little bit. I have been a manager for more than 25 years and I have never seen a more reprehensible example of Customer Service by those two individuals. I plan to visit the store again and as a loyal customer for many years, I am asking for something to be done about Ms. ** specifically. I will follow up about this incident until something is done to correct this.
I had the displeasure of working at a TJ Maxx in Pennsylvania for some time while I was in college. I went into the job with a positive, friendly attitude. After months of minimum wage and terrible management, I ceased being so friendly and helpful to customers. TJ Maxx is a terrible place to be and work. Your hours will vary from 7-35 a week. You will never get 40 hours because then they will have to give you benefits. If you are a good worker, they will work you to death while your co-workers are busy texting their friends on the clock in the clothes aisle. Their management treats their employees horribly. They will tell you not to accept certain returns, such as worn underwear, but if the customer throws a fit and you have to call a manager, they will accept the return, which makes you look like you're a jerk.
You are surrounded by customers who are constantly trying to scam and steal, their kids are screaming throughout the store, they change their babies' diapers on the furniture, their dogs crap on the floor, they throw merchandise all over the store as if they were raised by wolves, and they randomly open packages that they are not buying. Some also think that TJ offers free daycare in the way of the toy section. It is a rare event to deal with good quality people. They were like a breath of unpolluted air. Their prices are good though. I suggest shopping there early when they first open when the employees are still fresh for the day.
Terrible customer service! When Chase Bank managed this card, I had no problems. It's very obvious that the TJX company located in Framingham, MA was looking to save a buck by switching to GE Retail Bank. GE Retail Bank routes all its calls overseas where we all get to speak to people who are likely to misunderstand us when we speak or even worse, disconnect us when they cannot help us. The automated system is atrocious. You have to suffer through at least 4 minutes of robotic requests and useless information before you are allowed the privilege of being put on hold. Also, at this critical juncture, you just might be disconnected and have to start all over! By the time you reach a person, who is likely to be speaking broken English, your brain is ready to explode.
Further, even with stellar credit, you get the same exorbitant rate as those with poor credit. Additionally, TJX rewards prey upon those with poor credit and through their faulty system of poor customer service and endless technical malfunctions on their website's payment system, you will end up with even worse credit scores! To top it all off, there is no one in America to help you resolve your issues. You will simply get people from overseas, speaking as if they are reading from a script and saying the same irrelevant things over and over. Your issue will never be resolved. Pay off your balance and cancel this card pronto.
Why aren't we all complaining to TJX companies in Framingham, MA? These are the people who decide who will be servicing its loyal customers! We shop at their stores and allow these elite executives a very luxurious lifestyle and yet when we want to handle our affairs, managing very small sums of money, we are put through hell. It's not fair. Also, as of June 2012, these executives have been dumping their stocks. The CEO, Carol Meyrowitz, just sold 5.3 million in stocks. Well, isn't she the lucky one with the right connections, huh?
I tried to return a clothing item to the TJ Maxx in San Carlos, CA with tags but after the return grace period for a refund. I had a horrible experience with the cashier who couldn't figure out what she was doing and rang the wrong amount back as store credit (less than what I paid, of course). When she wouldn't give me the time of day and stated the blouse's tag price was wrong, I asked to speak with a manager. After several minutes, a guy named Tony came up ever so slowly (apparently neither of us wanted to be there) and gave me this long spiel about not being able to give me my money back. He obviously was not listening because I had agreed to store credit before he ever came to the register. He also never asked me what the issue was or how he could resolve it. I was so frustrated I left (sans $2 they stole from me) with a store credit voucher. Worst customer service ever!
I bought my daughter a London fog coat at TJ Maxx. She wore it for about a month and the zipper broke. When we went to return it, they said there was nothing they could do because it was used. So now I am out $20 and my daughter doesn't have a coat. That was my first and last time I shop there.
I am a resident of California and have been all my life. My credit card number was used by someone shopping at one of the three TJ Maxx stores in Cincinnati, Ohio on August 19, 2012 to purchase merchandise in the amount of $85.18, which was accepted by the clerk and by my credit card company when my credit card number was manually entered at the cash register. Later in the day, my credit card number was used again to purchase merchandise at a TJ Maxx store in Cincinnati in the amount of $300.00 which was declined by my credit card company and soon after, and on the same day, I received a phone call from my credit card company asking me if I authorized either of the transactions. I told them I didn't authorize the transactions nor have I ever been to the State of Ohio or did I purchase any merchandise from TJ Maxx in Ohio.
The fact TJ Maxx allowed the transaction to proceed without my credit card being physically presented to the cashier and without proper identification of the person using my credit card number, is a violation of consumer protection law, and in my opinion TJ Maxx is violating the law and should be prosecuted for doing so. I am retired and will work with an attorney to develop a case against TJX Companies and secure a court order forcing them to comply with consumer protection law. I am not looking for monetary consideration as my credit card company protected me from loss; therefore I lost no money by this fraud, just a little time talking with my credit card company to which I have nothing but praise for protecting me from the fraudulent use of my credit card number.
I welcome an attorney to contact me regarding this. If an attorney wishes to file a class action lawsuit against TJX Companies, I have the time and will act as lead plaintiff if I am asked to do so. TJX Companies has lost other lawsuits in court and I can see more lawsuits against them on the horizon as they are continuing to use fraud to take money from the consumer by not abiding by consumer protection law.
I am writing to warn others to be price-savvy when shopping at TJ Maxx/Marshall's. I recently purchased a skin care product by Bliss called No Zit Sherlock. This was a 1.7-oz. oil-free moisturizer. TJ Maxx stated that the "original retail" was $32.99, and the TJ Maxx "discounted" price was $19.99. After purchasing the product, I went home and decided to check Sephora's website, as I had purchased the product there previously both in store and on the web. But, I didn't remember the general price. I was shocked to find that Sephora's everyday regular retail price is $19.00. This can be verified on the website. TJ Maxx/Marshall's slogan is "never pay retail." I guess this is true, because I paid more than the retail.
So, I was kind enough to go to their website and report my find to customer service. A lady named Ellen from customer service answered my email and informed me that the original price as presented to them by their "vendor" was $32.99 and thanked me for informing them of the other store's price. I then responded to her email by restating that the original price at Sephora is $19.00 and that any of you who shop at Sephora know that it is not a discount store and this was not a sale price but their "original" retail price.
I already suspected that the prices at TJ Maxx/Marshall's on designer purses were inflated, as I have purchased them much cheaper at department stores and factory outlet stores. This is just another example of buyer beware. Just because a store says "never pay retail", it doesn't necessarily mean it's true. I was a very regular customer of these stores, especially Marshall's, but after this experience, I have a hard time believing the validity of their "original" versus the "discount" pricing on any of their products and will do my shopping from now on at regular department stores and factory outlets.
Friday the 16th of March, I was shopping in a TJ Maxx store in my hometown of Brooklyn, NY Kingswood Center. 1630 East 15th St Brooklyn, NY 11229. Phone 718-336-1194. I found a cute dress that I decided to purchase. When I got home and tried my dress, I was sorry to find out it didn't fit me. I prepared my bag for return and finally, on Monday the 19th, I went to return it. To my dismay, I couldn't find my receipt. I spoke to the cashier who asked me for ID, in which I gave it to her. After checking the dress, she told me that the price tag attached to the dress doesn't match the dress. I said that this is the way I bought it and they must have priced it wrong. She was rude and embarrassed me in front of everyone saying it is not their fault. I said to her "check my credit card, check the camera of the store, I don't care but you have to help me because I am not responsible for this", but the manager was very unfriendly and didn't do anything to help me and left.
I am appalled at the service and the help. I am stuck with a dress that doesn't fit me and wasted my money because your company made a mistake. I am a customer who spends on average of $2000 a year in your store, which will stop immediately because of your dismal customer service.
Can you please tell me if it is illegal for TJ Maxx Company, their TJX rewards MasterCard company to send out an actual (not a copy) monthly statement to a customer with the customer's correct address on it and to correctly reflect the erasure of a late fee? I made my first purchase on 1/15/12 at a Marshall's store in Columbia, MO, filled out an application for a rewards MasterCard.They attempted to get in touch with me recently when I got into touch with them on 2/28/12 and spoke with a customer service representative.
I never received my first month's statement because the gentleman who transcribed my address on the application had **, with no street name. The first call center representative I spoke with on 2/28 informed me the company had no full street address so I gave I gave it to her. I was upset that I had incurred a late fee being that I never received the statement in the first place. The representative said they could remove the late fee and usually did in cases of a postal return due to insufficient/incorrect addresses. But she didn't offer this ahead of time, only in response to my complaint. She then said she would mail out a correct statement. I was worried there may not be enough turnaround time to receive the bill from her and get it mailed back by the March 16th. When I requested an amended due date, she acted like it could be done but then hesitated as if it may be a hassle. She then assured me my statement should be received in time so I agreed (thinking I'd receive everything updated. Yay!
However, when I received my bill on 3/3/12, the cover sheet had my correct address but the billing statement itself did not, plus the late fee still showed? So today, 3/5/12, I spoke with customer rep, Nicole, at a call center in Ohio. I told her I would like a correct statement mailed to me before I send in my check to make a payment and she replied it couldn't be done. I then asked to speak with her supervisor, Monica. Monica refused to send a regenerated correct bill, reflecting my full address and the erasure of the late fee (which she had confirmed, in fact, had been deleted). She said it was illegal to do this nor could she amend the due date on the statement and she wouldn't. I told her I've dealt with credit card company for years, have an excellent credit rating and it's a minor issue in my past experience to accommodate a customer this way, and that I'd even had a company offer this to me at least on one occasion. She was quite arrogant and became more strong-arm in her view.
When I commented there is something inherently wrong with their system of checks and balances, if their computer billing software doesn't recognize ** as an incomplete address and they have no employee assigned to catching this kind of error before statements are mailed out. She replied there was no way they possibly could. I am saying to myself, what kind of company is this? Why didn't the 1st customer service representative take care of this or communicate all the changes to be made to someone who could? However, a quite gracious offer from Monica, a copy of my first statement with the correct address but late fee still showing could be mailed to me in 7 to 10 days. But no worries, as they would roll forward my balance due to the April bill.
So, the company has someone hired who can enter a new address in the computer, to mail out an only half-way corrected copy of a statement, set to arrive 4 days to 1 day before the due date of March 16th? But no one in the company is allowed to generate a whole new document, a proper billing statement with all the correct information, which would seem to be the proper legal document. I guess I have no right to that? Monica then informed me an accurate billing statement would cycle out on 23rd of March for April 16th. I told her, "No, I would like an accurate billing statement sent to me now for March's bill." I then asked to speak with her supervisor and she refused, gave me her name, Tanya **, but said she doesn't take phone calls because it's internal policy and she refused to give me the call center address in Ohio (1-877-822-2015, Monica's ext. **). However, I was offered to write to an address in Florida if I had a complaint. Wonderful. So here I am, deciding to take it online in the short-term. I would appreciate any recommendations you may be able to make. Thank you.
My husband purchased a mink hat for my birthday and I tried to return it in, hoping that it was marked down some more because I wanted to buy my grandson a present for his birthday. Once I went into the store, I had the original receipt and Mrs. ** seems to become upset and said I will give you store credit. I asked her why she couldn't answer; then she gave me the money back and said yes, it’s been mark down. I asked her how much; she wouldn't tell me. Then she said that it would go back into stock. I called other stores and they said people do that all the time and couldn't understand why she wouldn't let me re-buy the hat and something for my grandson. The employees looked puzzled themselves. I shop there all the time. Check my credit card (Visa). I wish to have it for the new mark down. One employee told me the other one was marked very low. Please help me in this matter. Thank you.
I returned STH without original receipt in Dekalb's TJmaxx store. They refunded $42 with a gift card .Then I bought a $10 item 12/18/2011. After this, I didn't buy anything with this card. And when I returned the item and made another purchase yesterday 12/23/2011, they told me there I only have today's refund $10 in the card. There should have about $30 left. I requested the purchase records. The manager told me there's no records. My money is missing such like this? It's a joke!
At the checkout register, I would tell the price on the item is incorrect. The clerk did not attempt to scan the item. The manager then come over, remove the tag and place another price tag on it. I tried talking to him about the item that it was marked at that price but he refuse to sell it to me at the marked price.
To answer Annie's complaint --- did you check far enough? Did you know that every county in New York has different tax rates in retail?
Clothing and shoes have one rate and non-clothing has another; even some counties in New York have no tax on clothing. You are not being charges 12% tax. You are being charged on what you buy. If you buy $25.00 in clothing, a blouse and a pair of shoes, your tax will be $1.00 at 4%. If you buy a lamp for example at $25.00, you will be charged $2.00 tax. If you buy all three items together, your tax will be $3.00 and not $6.00! If you shop in a clothing exempt county on this sale, your tax would only be on the lamp. Get with it. I'm glad that I'm not your accountant.
On Thursday, October 12, 2011, I was at TJ Maxx in Tarpon Springs, Florida shopping at the store. When I went to pay at the cashier, I was texting on my phone. I paid and I soon as I went out of the door, I remembered my phone. It was no more than one minute. When I left the register desk, there was no other customer and when I came back (one minute later), the cashier was not there. She came from the back room and she said that she didn't see my phone. I was with a friend of mine and she can prove this. Then I asked the manager to look in the video and see who took my phone.
He told me that he doesn't have the authority to look at the video. He took my information and he said that he will call me the next morning. He never did, so I went back and spoke with another manager who was informed about the situation. He said that the security hasn't come in yet and that they are waiting for him to come in and he would give me a call. It is Saturday 1:33PM and I haven't receive a call yet. I had to go buy another phone because it's my tool and I depend on it. I need someone to reply because I feel like they are playing games with me and it seems that they have something to hide. I already went to the police and they told me that if they don't do anything, come back and file a report. I am going to the Police Department later today and report the incident. I feel sorry about TJ Maxx.
After reading all your "complaints," it seems like everyone has nothing to do all day but your hair and nails. First, you all need grammar lessons. Second, you all need to work for a living in a customer service industry. Yes, unfortunately, today's economy falls flat in offering a work or a decent wage, but it is what it is. T.J.Maxx is a discounter, which purchased merchandise from distributors or companies that do not want or need the merchandise offered at that time. Sometimes, it is not perfect, but not off enough to be seconds, that's why T.J.Maxx can sell it as a discounted price.
When "customers" shop at T.J.Maxx, it seems like the clientele came from uncivilized back country and only comes down to the city once a year and don't know how to behave in public. Back in the day, when you went shopping and you dropped something, you should pick it up, not kick it or throw it anywhere you feel like it.
Opening containers seems to be a biggie here. Every time I go into the accessory department or home goods food area, all I see are open packages left laying around. Try that in any supermarket and see how far you can get. Wait a minute, that's stealing. Opening hand lotion or face creams to "try," yuck, I don't know where your fingers have been. You spend your day cleaning up after pigs, who think you are their be all to end all. Well, guess again. Grow up, people. We are all all adults, except the ones who let their kids run amuck through the store destroying everything in sight (that's for another time).
In December 2010, I went into T.J. Maxx to Christmas shop. When I went to check out with my items, I was offered a discount if I opened a T.J. Maxx credit card account--I agreed. I gave the cashier all my current information, and I was approved, as I have always kept a credit score in the high 700 to mid 800 ranges. In June of 2011, I received a call from a collection agency that sounded like it was from India. They wanted me to make a payment to my T.J. Maxx account; saying I was severely delinquent. At that time, I did not even remember that I had a bill with T.J. Maxx. While talking with the representative from India, I found out that they had been sending the bill to an address that I lived at over five years ago. I asked them to send the bill to my correct address. They said I had made one payment, which made me confused. How did I make a payment, if they had been sending the bill to the wrong address?
It is as though they changed my correct address to my old address after the first billing or something. I am just not sure. I know that I did not give them my old address, and I have no idea why they started sending the bill to my old address. After this experience, I feel like it might be a scam to increase the bill by adding late charges to my account. The second call I got from India a few days later said that, if I would make a payment of $33 today, they would break into half my total bill of $111 from $222. I would then receive a bill for the remaining balance; that I should pay half ($39), and then the next month the last half ($39). I would be then paid in full. Of course, I agreed to that. Who wouldn't?
I feel that it was a scam also because when I finally received the bill, it was for the full amount. At first I thought maybe that bill was sent out before the half payment agreement; so, I disregarded it since I had just made a phone payment, and I waited for the next bill, which I expected to be corrected. I then got the next bill, and it was for the full amount, plus another late charge, minus the $33 I paid over the phone. Basically I was lied to about the payoff agreement, just to be tricked into making a payment over the phone. The amount due on this current bill is for $81 minimum payment at this time, which I have written a check for and I am going to mail in.
The day before yesterday I got another call from India asking me to make another payment over the phone for $81. I told her that I was not going to do that again, as they lied to me about the agreement to break the amount owed into half, and they still sent the bill for more than the full amount. It is wrong that T.J. Maxx purposely sent my bill to the wrong address for several months, and added on late charges over and over. They obviously had my correct phone number, so why didn't they call me? It is also wrong that they contract people from India to lie to customers; to trick them into making a credit card, or checking payment over the phone. I will never shop at a T.J. Maxx again. I want my account closed after I pay this bill completely.
I recently made a purchase at TJ Maxx in Elmira NY. A couple of days later, looking at my receipt, I noticed that they are charging a NY tax rate of 8% plus a local tax rate of another 4%. I looked up the tax tables here in Chemung county to see if anything has changed. Nothing has, the New York tax rate is only 4% and Chemung county is another 4% on that, thus a total of 8% should be charged on purchases.
TJ Maxx is charging an additional 4% on that 8%, thus a total of 12%. Looking at all of my other receipts from all area business, none of them are doing this. I believe there is a serious error with their tax amount that they have charged to all their customers on their purchases. I made this aware to the store manager and she said that she does not address tax issues and that it is a store policy.
I really think someone needs to follow-up with this, unless there is a provision I didn't know about in NY state or Chemung county.Thank you very much,
I was recently shopping at TJ Maxx hoping to find a good deal on some bras. As I was entering the fitting rooms, I was told that customers were not allowed to try brassieres on. I couldn't believe it and asked to speak with the manager. He confirmed the store policy and it made no sense to me.
The skin on my breasts is in no way less hygienic than the skin on my stomach or armpits so why am I allowed to try on a shirt but not a bra?
If I was bra-less, would I be forbidden to try on tops since my breasts would then come into contact with the top material? I tried to ask the manager this question, but he wouldn't answer me. I told him, "You do realize that, unlike underwear, bras have no chance of exposure to bodily fluids unless someone is lactating." The whole body sweats so I can't claim that. Maybe it's just me, but it seems like discrimination against breasts.
I love TJ Maxx because of the deals I can get. My only complaint is that they put stickers on the top of their shoes! I can't ever get them completely off the shoe, so then it is sticky on the bottom of my foot! I wish they would put the stickers under the shoe! I have bought a couple of pairs of shoes that are still sticky on the bottom of my foot! They are almost unusable!
As I was shopping in TJ Maxx located at 57th and 8th Ave in New York, I picked up by the handle a Le Creuset stoneware baking pot, when the handle broke off in my hand cutting my pinkie finger deep and leaving parts of the stoneware in my hand.
I had to go the doctor, miss work and get staples in my finger. The company is not reponsive and somewhat unprofessional with this matter. My insurance took care of the medical bills, After writing a letter to the company, they said they sent out a letter to me; however, I have yet to get anything in the mail. I feel had I sued them maybe their response would be different.
I went to TJ Maxx this morning at the San Jose Blvd. location to return a shirt received as a christmas gift. I did not have the receipt. After waiting 10 minutes for Monique to go back to the men's dept. to get whatever numbers she needed, she came back to the service desk and told me that the person over there, with her back to me, would help me. I stood there an additional 10 minutes without this other person saying anything to me so I said, "Excuse me, I have to leave. Can I have my shirt back? I'll come back when I have an hour to waste!". She threw my shirt on the counter in front of me but without the 4 tags I originally gave her. She called Monique back to the register and Monique said I only gave her 3 tags (not true). Bottom line is, TJ Maxx or Marshall's will no longer get my money, nor my family's nor the congregation's! The attitudes of these people in this store is horrendous. I guess most of us have come to expect that from minimum wage employees. Good luck! I'll give the shirt to goodwill.
I went into the store at the buckhead loop to return a jade/Silver bracelet that I had the receipt for but not the ticket. It was $10 the manager rang it up for me. I brought it to the counter presented it for return and the saga begun. They called some of everybody finally a Nevell ***, manager came. He said he must have a ticket. After much ado, he took the bracelet back, with a merchandise credit. I found a scarf on clearance for $9 a cheap scarf, a hankie kind.
He followed me to the register and said that it was not $10 and voided the transaction and did not give me the money back for my return on my card. I was shocked. This store has a big tall ape looking man in there that harasses people and stands to the door. They are so rude in that joint it. I left and allowed them to keep the return money for fear that they would harass me further. I have a few other things to return there and when I do, I will not go back.
I found the perfect black dress for my birthday party. Unfortunately, somebody pulled the price tag from the dress and there was no UPC label with a coding. So I took it to the register with every intention on purchasing the dress. The cashier told me "not a problem" and she would go to the dress rack to find a dress that was comparable in style to match the price. I waited at the register for her return as she beeped her manager so that she could read out the brand name of the dress.
About five minutes later, the cashier came back with two dresses: one black and the other gray. She showed me since the black dress was similar to my dress, she would go ahead and give me the dress at the price of $19.99. I said yes, okay. That sounds reasonable. She went ahead and rang me up for the dress. So not only did offer me a dress at that price, I accepted and was willing to pay for that dress at the price. So verbally, there was an offer and acceptance that has occurred between the employee and the customer.
Then the cashier needed a tag to be printed out so that she can now attach it to my black dress. She walked over to her manager so that she can do the print out of the tag. In the meantime, she keyed in the price of $19.99 and then I swiped my ATM card, payment processing. The manager called her over in order to discuss the price she gave me. The manager refused to print the tag and said that the dress should be listed at $39.99. The cashier then walked back to me and explained that her manager will not approve the dress at $19.99. I said, "Well I'm willing to purchase this dress at the price we agreed on and not the $39.99," which is double the amount. I then told the cashier of another dress similar to mine that I just tried on that had a chiffon detail and that was also priced at $19.99.
So the cashier walked back to the fitting room area in order to retrieve the dress that I tried on and brought it to her manager. The manager still will not approve the dress and then clarified that my dress would actually be $49.99. At this point, my patience was running thin with the cashier and the manager who were making it a very frustrating customer experience. I then told the cashier to forget about it. I didn't want the dress anymore at any price, especially not for $49.99, a price that was more than doubled what I initially had agreed on. On my way out, the manager gave me a smirk of satisfaction that I did not or could not buy the dress. I then turned around and asked if there was a customer survey available for me to take and I asked for a store number. As I exited the store, I was furious and disappointment not only about the poor customer service and poor management but because I left without the birthday dress I planned to buy and wear tonight.
have lived in the Laguna/Elk Grove area since 1999 and was a frequent shopper to TJ Maxx, maybe twice a month. This will be the last time I visit that store and I will boycott until I hear of better customer service. Not only will I use social media as a platform to exploit this location, I will make it known to all my family, friends and co-workers of this horrific customer experience. I am hurt that I was to witness that manager smirking at me. I'm not sure if she had satisfaction that she powered over me in playing the price game or that she was acknowledging the fact that I could not afford that dress.
I used to work at TJ Maxx and I progressed and passed the tests quickly. I eventually quit because I was so tired of cleaning up after greedy slobby piggish customers. People pick up clothing off the hanger and just let it fall on the floor. Somebody has to stand on their feet for five hours or more, then bend over and pick up your mess at 10 pm. The management team trusted me so I could progress to perform higher rank tasks such as assisting the jewelry counter. But I knew that keeping this job was not worth it. Even in this economic recession, I quit to find something better. I'm still looking but I know I'm on a better path than working at TJ Maxx.
So, this is my complaint. I bought a pair of stockings at TJ Maxx months after I quit my job. I bought a pair of dark gray stockings on sale for $3.00. Mind you, I totally forgot the policy that stockings can be returned. I didn't open the stockings until about six months after the purchase when I was planning on going to a formal event. I opened the package and found that the stockings had been worn before - without underwear. There was a white substance in the crotch of the stockings and the knees were discolored.
I still don't understand why TJ Maxx would have such a careless policy. While I was working there, I never saw a pair of stockings ruined as this pair was. Then again, I never saw a manager check returned pairs of stockings for any damages. I paid three dollars for a set of soiled stockings. Disgusted, I threw them out. I can't believe TJ Maxx would insult their customers enough as to put something already used and worn with someone else's crotch residue back on sale. While working there, I always saw people return dresses they wore to an event and left the tag on. It's a store for cheap and greedy people to save a buck!
I was very shocked to find out that the Infantino sling I bought about a month ago was actually the one that was recalled and never should have been on their shelf in the first place. I used this sling and was horrified when I found out that it was one of the ones that was suffocating babies. I knew just about two weeks ago that they still had these on their shelf. What if my baby would have suffocated in this thing that should never have been on their shelf?
I bought ladies shoes which badly hurt my feet and gave me red bleeding spots after one time wearing and I realized that I would not be able to wear them again. I tried to return within 30 days, with a receipt explaining the problem but the young girl there did not want to give a store credit.
I spoke to the manager and he refused too. At the same time, they sell defected, ripoff products that apparently they accepted from other customers. As a result, I lost $ 25.00 as I have nobody to give them to, they have hard material that hurt your feet. I will never go back to this cheap store with their double standard and unfair policy. Economic was not that big, $25.00, it was more emotional and unfair and showed how managers do not care and policies do not make sense.
I have made bi-weekly payments to this company without fail. I've had it set up so that they are paid regularly through my online banking system. Even though they are paid bi-weekly $20 payments equaling $40 per month, they still continue to charge me a late fee of $29. A while back, I complied with their stupid request to "bring the account up to date with a larger payment," which I did, and stil, every month on my statement, a late fee is charged. This is really frustrating. I've talked with many number of their "reps" and nothing changes! You'd think they'd be happy that they are getting money on a regular basis, but with this late fee charge every month, my balance isn't really going down. Can you help to get this resolved?
I'm a 28 year old female, I live walking distance from TJ Max I often shop, sometimes window shop. I've been living in Everett about three years since then TJ Max had open. Going there the past couple years, I figure they greet me, say hello. Instead they send out a negative vibe, and today the manager went too far, he went outside acting like he was getting the carts. As I was leaving the parking lot, he got on back of my car and wrote down my plate number. I saw him with a pen and pad on his hand. So I stopped and I asked him why did you write down my license plate number and he replied why would you think that and I said because I saw you, of course he didn't tell me the truth. So today I just got really fed up, I'm very upset. I just like to shop there. It's not very expensive. I like the quality of clothing and accessories. Please help what do I do? I just feel really violated and harassed, I can't even shop comfortable without being followed. Please help.
My credit information was stolen from TJ Maxx security breach after a purchase from December 2006. I caught online purchases made through my account in time to report the fraud and thought that everything had been handled back in January 2007. The past 6 months I have received numerous (40+) calls from Takhar Group Collection Company. My information was given to them by Double Day Book Club of an unpaid amount. The Book Club was reimbursed by my bank (US BANK) as a result of my fraud claim. Double Day did not update their info and sent my info to Takhar. After being confronted with the claim I contacted Double Day in March and closed the issue or so I thought.
This past week I began receiving an excessive amount of calls (5-8/day) with threats from Takhar reporting me to a credit bureau. I contacted Double Day again and they claim their "special service" department has taken care of the issue. Double Day has kept me as a middle man in the whole thing but gave me the information of a manager "Kim" with the badge number 135. I provided this information to "Brian" at Takhar who said he would wait to hear more from Double Day. I have been completely annoyed and bothered by both Double Day and the Takhar group by their inability to solve their problem, but ultimately this all comes back to the security breach by TJ MAXX. If anything can be done against any of these companies for their harassment and inability to fix my problem please let me know. Thanks for your time and help.
My son and I arrived at TJ Maxx and More store on 4/29/2010 at 8:32 pm. Immediately as we arrived in the store, Mr. C. started to trail my son around the store. After about 15 minutes, Mr. C. approached my son and asked can he help out with something and then called security on him.
My son was in the men's department while I was in the ladies department. After I selected the items I wanted to purchase, I proceeded to the register. I had 4 pair of jeans all with tags attached. Mr. C. came over and immediately yelled at me stating that the tag does not go with the jeans and stated that no one from the store place the tag on the jeans. They were a pair of Paige Jeans that were regularly $79.99 and reduced to $15.00. I asked could he check the machine they use to mark down items, he said "no". I asked could he pull the sticker off to see what the other sticker behind it reads in the computer when he scans it, he said "no".
As I was asking for his help on verifying the merchandise he continued to walk off several times, stating I'm not selling you these jeans. He humiliated me in front of the customers as well as employees, disrespected me by yelling. He is definitely not an asset to the company with this form of customer service, I feel as though there should be some form of disciplinary action taken place for this code of conduct. Emotional abuse, it really feels bad when someone yells at you and tell you that no one from there store made this mistake (accusing you of doing something).
I was buying chairs for my daughter's new home. It was at this point an enjoyable experience until I reached the checkouts. There the cashier promised 10% off for applying for a TJ Maxx card. I never applied for these type of cards because I am aware that each inquiry to your credit affects your credit score therefore usually reluctant only in this case it seemed to be worthwhile as I was making a big purchase and she told me the amount I would be saving by applying. I therefore then gave her my personal information and expected the discount. She also informed me the amount would be placed on my card that day only, it wasn't.
She then handed me a piece of paper showing my credit was under review and that I would be getting 10% off in the mail in approximately six weeks. I then told her I wanted the credit inquiry stopped but was told there was nothing she could do to stop it. She said I would have to call the numbers listed in the 12 pages of credit paperwork which I had to scan over to find. I called approximately three different numbers but none were answering their phone on the weekend. I then called early Monday morning to stop the application but after being transferred to six different people through TJ Maxx and Chase bank, I finally received someone who then told me the inquiry was already made but that they would stop the card.
It was enough approximately three years ago when I was a victim of the TJ Maxx credit card fraud fiasco when nearly $3000 showed up on my credit nearly eight states away but now this is reason for me to never shop at TJ Maxx again nor to use any form of Chase banking. Thoroughly disgusting!
Me and my husband were at TJ Maxx in Santa Clara on Feb 17. Our purchase comprised of a single item of $149.99. It took us about two minutes to choose the item and proceed to the billing counter. We were being helped by a guy named Tony at the counter who suggested us to open a TJ mastercard which would get us some points with every purchase we make. We agreed to open it. He opened it for us. But, by then he had already processed the transaction for our purchase with my husband's visa card (not the one we just opened).
That seemed straightforward to us but we were wrong and as this woman took up we were totally screwed.
She started working on it and after some time she came up with 3 receipts. She asked my husband to sign one of them on which it was written store copy. My husband signed it. Out of the other two receipt, one has customer copy written on it and the other was a begin return memo which are both generally given to the customer. She didn't give it to my husband and when he asked for it, she said that she could not give to us. My husband asked her that we too need to have a record of the transaction even though its been returned but we need to check our credit card statement and we need to have a customer copy for proof if required. But she simply refused to give. Me and my husband were surprised with her and stood there quietly. Now, she had to charge us on the new card we opened... After about 15 minutes of wait she said ok its done.
She presented the receipt to my husband for the signature and as my husband was going through the receipt before signing it. He saw that she had charged us twice for the single $149.99 item we had bought. He told Margaret that something is wrong and she needs to check. She picked up the receipt from the counter and flew the receipt in my husband's face (though the receipt dropped from there only and didn't land on my husband's face. If it had, I wont have stood there silently). Needless to mention, we felt really bad but my husband gestured me to ignore it.
She again got back to her system and we again waited for about 15 minutes. Then she came back to us with yes, more receipts. She said, you are all set. As my husband checked the new receipt he found that we were charged for an amount which was not at all in our purchase and more to our surprise the amount was split in two amounts. Although as I mentioned earlier, we bought only one item. Again both of us tried to tell her something is going wrong. We were also very worried for what she was charging us for:1. First she charged us twice.
2. We didn't know yet whether she canceled the double amount.
3. Second time, she came up with not one but two completely different amounts.
4. Still after all that mess we were no where near.
a) Being charged for the right amount.
b) Being returned all wrong amounts.
We asked her what's happening. She said "this system is acting weird. I don't know." We were taken aback by her reply. She stood there looking at those a dozen of receipts as if nothing made any sense to her. She didn't knew what to do...how to do. Apparently, she had no brain to process a straightforward transaction and I could make out it made her extremely frustrated. As time kept on passing, she called somebody to help her. The store manager Kim ** came and told her something and she started doing it on the system. As Margaret was working and Kim was looking. Kim grabbed Margaret's hand saying "what are you doing." Margaret responded "I don't know". Anticipating another potential blunder by Margaret, my husband told Kim that please make sure everything is in place now. At this Margaret whispered to Kim that "he is irritating". We heard it very clearly and I was extremely upset.
I asked Kim if there was a complaint register or somebody to whom I could report a complaint. She said they didn't had a complaint register and she was the store manager so whom am I going to report to. I was further more offended. I told them "we know what she spoke. We stood here for 1 hour at the billing counter. Margaret created all the mess. Still we waited patiently and silently. We should have been the one complaining and contrary to that it's Margaret taking out on us. She is frustrated on herself and pouring out on us. We still don't know what we have been charged for, will have to check our statement. She cant just say my husband was irritating her. My husband has only been nice and kind to her for what mess she created since she didn't knew her job."We left the store as I let them know how deeply hurt and upset I was.
1.She insulted my husband so many times. I am so angered and disgusted.
2.Not to forget the billing mess she created as a result of her incompetence and lack of brains.
3.We wasted more than 1 hour on the counter for am item we chose in 2 minutes. I came home wondering is it even worth going to TJ Maxx... spending money... only to be insulted by a gross employee? I have no clue how many thousands of $$ I have spent in this store which I now regret. I have faced rough employees in the same store previously but they were like not giving a proper reply to a question or something like that. nothing as compared to this. My husband is not much into shopping but accompanied me just for my happiness but I really feel bad for the poor guy. I can't stand some wreck of a woman insulting him. I wish we had never gone there.
I received a notice from M.R.S. Associates that charges to my TJMaxx Master Card had been sent to them for collection. To my knowledge, I had never activated this card. I immediately called Customer Service and spoke with James who said he would pull the account from collections and I filed a dispute on Nov. 13, '09. James informed me an answer may take 30-90 days. The reply said I had applied to receive my statements via the internet. I never received one statement. They agreed to a reduced rate to be paid. I called and spoke with Linda L. inquiring exactly what that meant. Apparently, a black mark on my credit rating would be forthcoming.
On Jan. 11, '10, I called customer service and spoke with Jane who informed me that even though I pay this "reduced" bill (which I still don't remember incurring), the mark would remain on my credit score. I said if the mark would remain there what would be the difference if I paid the total amount($192.00) or the partial amount? I was informed that it would just show the payment was made and the credit score would still show a black mark. So, I chose not to pay anything. How they can assume and do something so unjustified is beyond me. What am I able to do to correct this? I have always paid my bills and had I received any statements from TJMaxx Master Card I would have certainly been in contact with them. This supposed balance is over 1 1/2 years old!
I had two recent insulting experiences at TJ Maxx within the past two weeks. The first incident was at the Culver City location. The store was getting ready to close and an announcement to bring all final purchases was called. When I got up to the counter, the gal (whose name I failed to get) was looking at the prices on the items I selected in a weird way. They were all sale items and I had found some great deals: a pair of jeans for $5 and two other pair for $10 each, a shower curtain for $4.99, etc. Well, she took one of the jeans, took the tag off, went over to another worker, then came back, and said I couldn't have the jeans for the price and that I had to pay the full price ($16). I said, "Even when it was marked down?"
I asked for the manager and a woman who was walking by took the jeans and said she would check the price and came back saying the jeans were not on sale, basically, backing up the cashier, because it was obvious that she was not a manager. What I got from it was that she was insinuating that I had changed the price tag. She put it in terms of people change price tags. I told her I wasn't one of them and that I had looked hard and long to find my selections. I also told her if someone changed the price, why didn't they just buy it after going through all the hassle? I ended up walking out with nothing and told her that I was disappointed with my experience and that I would be calling weights and measures on the company.
The second incident was at the Westchester location. I had a return from about a month and a half ago. With receipt in hand, but no price tag on one of the items, and a manager to check on the item price and skew number I was told that they didn't match. I had two items and told them that I purchased both at the same time. The manager, Hector **, said that I had taken off the clothing tags and showed me something under the arm. I showed him the tag that was still on the item. It was a Free People item and the tag was a tiny little metal piece with the name on it, which he seemed to fail to see or know his product (again, another false accusation toward me from another employee). I asked for the corporate information and his name and said that they need to know that their people are not properly tagging and therefore not acknowledging the product that they are selling.
I wish I was a secret shopper as I believe neither of these people are good representations of a company and are asking for their company to be sued because of their ignorance in handling customers properly. I will also add that I have worked in a company where the manager was suspicious and accusing everyone of stealing and putting everyone on the suspicion whether called for or not. What ended up happening was it was his own conscience and he was reflecting what he was doing on everyone else. I think the gal in the Culver City store was doing this as I know I did nothing wrong.
A MONTH AGO I PURCHASED A PAIR OF ROCK AND REPUBLIC JEANS AT THIS STORE.I DECIDED I DIDNT WANT THEM AND WANTED TO EXCHANGE THEM FOR A PAIR OF SHOES I'D SEEN THERE INSTEAD BUT LOST THE RECEIPT. I HAVE NEVER WORE THEM THE TAGS OR STILL ON THEM.SO WHEN I WENT TO THE STORE TO EXCHANGE THEM THE MANAGER TOLD ME THEY COULDNT EXCHANGE ANYTHING OVER 100 DOLLARS(THE JEANS WERE 109.00)WITHOUT A RECEIPT. YOU CANT BE SERIOUS?? I TOLD HIM THATS NOT YOUR POLICY ITS WRITTEN PLAIN AS BLUE ON YOUR POLICY BOARD..MERCHANDISE WITHOUT RECEIPTS CAN BE RETURNED WITHIN 30 DAYS OF PURCHASE WITH ALL TAGS ATTACHED AND STORE CREDIT WILL BE GIVEN.THE MANAGER SAID IT WAS SOME SORT OF NEW POLICY AND IT COULDNT BE RETURNED. SO FOR SOME REASON I FELT IT WAS BECAUSE I AM AFRICAN AMERICAN. SO I ASKED MY CAUCASIAN CO WORKER TO GO TO THE SAME STORE A FEW DAYS LATER TO EXCHANGE THE JEANS TO SEE IF THE MANAGER WAS INDEED BEING RACIST AND I WAS RIGHT!!!SHE DESCRIBED THE SAME MANAGER WHO APPROVED IT AND SHE WAS GIVEN STORE CREDIT!!!I WAS STUN!! VERY HURT.. I CRIED!!
I worked for this company for two years and quit after getting a better job. At one point I went into the store to conduct some business and was told by Matt,"You don't work here anymore so why don't you get the hell out." I was upset and told Matt off and left the store. I called the district manaager Shelia and left a message for her. I never got a call back.
Bought a comforter in july or Aug to use in guest bedroom. Comforter has never been laundered and is comming apart @ the seams. i have no receipt so Ms. Key, mgr, said I could not return the comforter. She had the rudest, most un-intelligent attitude of anyone I have ever spoke with. We plan on going onto that store @ a latter date to get a picture of her w/ our camera phone & paste it all over the web as the meanest, rudest, dumbest mgr, ever. Kudos to Mrs. Key. She has gave us a new hobbie. Posting a new website to showcase the worst managers in the country. I'll come back here soo to post the URL once its up & running! :)
My complaint is a very simple one. I put an item on layaway and two days later decided to cancel the layaway. I had to put down 10% of the total, or $10, whichever was the greater. In this case it was $10. The layaway said there was a $5 layaway fee which I was okay with. Here's what I am not okay with: If you cancel the layaway they also charge a $5 cancellation fee. When I cancelled my layaway, I was told that I would not received any money back (I literally gave that store $10) OUTRAGEOUS. Needless to say, I told them all I was done with their store and I would never shop there again!
I went to this location on my lunch break to purchase placemats or a tablecloth for my newly purchased dining room set.. I found a set on clearance that stated a yellow sticker price of $3.00. This was great! So I looked around for more placemats and found the same exact set and the only difference was the price of $6.50 which was a red sticker.. When I spoke to the gentleman in the Home section, he told me that it was $3.00 and just go to the register and tell them. When I went to the register, the cashier looked at both things with different prices and proceeded to the customer service desk to ask someone there about the discrepancy. Well, they stood there peeling the sticker as if I changed prices and then the cashier came back to tell me that the $6.50 was the correct price because $3.00 is too low for this.. I told her to call the Home area for a price check and sure enough, the gentleman confirmed the $3.00 price. I asked the cashier if she was going to apologize for accusing me of sticker tampering and she didn't say a word.. CUSTOMER SERVICE is so non existent nowadays.. it's really sad...
I went into dressing room to try on clothes. I had too many, they allow 8 pieces at a time into the dressing room. The clerk asked me to place my clothing on a clothing rod so she could count each piece, as she proceeded to do this the check inside garments I guess to make sure i had not hidden anything inside the clothing. I took eight pieces in that she gave me, and left 3 pieces out in my cart in the same area that she was in. I went in tried on some clothing came back out with 3 pieces and told the clerk I was leaving 3 pieces out and taking the 3 pieces in its trade to try on, she told me she had to count them I showed her and told her she had already counted them and placed the 3 pieces on the cart and took the 3 pieces I had left out. I proceeded into the dressing room, when I came out she had called the manager and was making a complaint, to which I proceeded to explain to the manager that she had already counted my pieces and had showed the three I was bringing out to replace. I was very insulted as there was other customers in the area and felt she was accusing me of stealing. I have shopped at TJ Maxx for a very long time and each time I go into the Augusta store this perticular clerk seems to have it out for me. I understand that she needs to do her job but this seems to exceed anything that I have ever gone thru in any stores with any clerks.
This is the second time within the last six months that I've used my debit card and my identity has been stolen and I had to ask for a refund from my bank and a new card. This is too cooincidental and I would like this addressed.
I am a cancer survivor with two cancers discovered in the row. After going through treatments, I was really weak and was unable to wait in a long line. I bought one item today, 8/24/09, and asked the manager Rick if I could get a speedy checkout because my back pain caused me to not be able to stand. He refused to help me. Then, I waited in a shorter return waiting line and when the cashier called me, I asked if she could help me check out the item, and she said no to me too. I ended up not buying anything with anger and feeling discriminated when I left the store.
TJ Maxx has a return policy that you can return merchandise w/o a receipt within 90 days. I went in to get store credit for an item and the employee, Jenn **, and the manager, Shan **, would not return the item. They said it was not "in the system." However, I bought the item and tried to return it within 3 weeks - well within TJ Maxx's 90-day return period.
I chose a comforter set at TJ Maxx and it didn't have a price tag on it, so the sales rep went to the back and said she found a similar comforter set that was $109.99 and did I still want it. I said yes and took the comforter home. I went into the store approximately 2 weeks later and saw the same comforter set, which I purchased, for $89.99. When I asked, "Could I get a refund for the $20.00 difference?" I was told that TJ Maxx doesn't make price adjustments. I told them that was fine and would not be back in the store. The sales rep said that was fine. To me, this is not being customer-friendly especially when I just heard on the news that TJ Maxx is earning money whereas the finer retail stores are in the red.
I purchased a dress at the Beaver Creek Commons store in Apex, North Carolina 2 weeks ago for a wedding I was attending the following weekend. I was in a hurry and desperate to find something that would work at the time and failed to notice that the dress did not have labels on it. It did have at the T.J.Maxx price tag on it at the price of $24.99. I ended up finding another dress elsewhere that was more appropriate and brought the dress back to the store with the receipt and T.J.Maxx tag attached today. Apparently, the SKU number on the tag was showing that it was a jumpsuit and not a dress when the salesperson scanned it. She then very politely told me that she would have to contact the manager because it was not the right tag for the dress and also the dress was missing all labels. I explained to her that I bought the dress in this exact condition, without the labels and that I did notice it when I got home, but at the time I thought I was going to keep the dress. She called the manager and explained the situation, and the manager told her that she could not refund me. I asked to speak with her. The manager came and looked at the receipt and dress and said, ”$24.99, no, that’s definitely not right. This is a juniors dress." I explained once again that the dress had no tags (besides the T.J.Maxx price tag) when I purchased it. I had the original receipt, which matched the SKU on the tag.
The manager then told the salesperson to go ahead and refund me. She then said to me, "I would never purchase anything that didn't have the tags on it and I would have told the salesperson to make a notation of it on the receipt." Okay, excuse me, but I, the customer, am apparently responsible to make sure it is documented when staff place unlabeled, incorrectly tagged merchandise on the floor? I don't think so. I did everything right. I purchased a dress from the sales floor. I returned it in the condition I purchased it in within the allotted time period and with the correct receipt. I was penalized by basically being accused of being a shoplifter or scamming the company by "switching tags" on the merchandise when in fact this was nothing more than an employee screw up that I apparently had to pay the consequences for by being humiliated in front of a store full of people. I have no intentions of ever shopping at another T.J.Maxx store again. I have worked as a retail manager in women's clothing for 10 years. I would never treat one of my customers this way. It is unprofessional and unnecessary. Maybe T.J.Maxx should train their employees on graciously accepting returns. It seems returning items to this store is a huge hassle judging from the other entries on this page.
On June 8, 2009 at 10:30 am, I was waiting in line to purchase sheets. I noticed only one person checking out customers. There were seven people ahead of me, two behind. I asked if she could call another person to help. There was no one else. I left because I refused to stand in line 30 minutes to purchase. I went to JC Penney at the other end of the mall and spent $15 more gladly to have someone wait on me. When I got back to my car in front of TJ Maxx, the woman who had been behind me was just coming out. Please train people to work the register. If the store is going to be open, have enough of them working.
MY 10 YR OLD DAUGHTER WAS GOING TO TRY SOME CLOTHES,I WAS RIGHT BEHIND HER HOLDING SOME UNDERGARMENTS (SHE WASNT TRYING) AND THIS WOMAN W/A VERY DISTINCT ACCENT ASKED "ARR U GOWING TU TRAI THIS?" AND I SAID "NO IM WAITING ON HER OUT HERE". THE WOMAN LITERALY SNATCHED THE GARMENTS OUT OF MY HANDS AND SAID "OK DIS STAY HEERE". SHE DIDNT EVEN LOOK AT ME AND KEPT ON SORTING CLOTHES. THAT WOMAN HAD NO RIGHT TO RIP THE CLOTHES OUT MY HANDS.
I enjoy shopping at TJ Max very much. Generally their customer service is not bad, but I want to complain about a specific employ. Her name is Valentino.D.(I may not have the right spelling, she has curly blonde hair) She has the most bad attitude. This is my 2nd experience with her. She works at Canyon Country Shopping Center, 19407 Soledad Canyon Road, Canyon Country, CA 91351/ orig. store.107.
For the second time in two years, TJ Maxx's Mastercard has been compromised. I received a call at the beginning of the week asking if I had made online charges of over $1200. I did not. Apparently there has been a breach, and once again, TJ Maxx customers are having their identity stolen. I live in NY. Anyone else out there have this problem? Their fraud hotline told me I was not the only one who had bogus charges.
I started working for tjmaxx in December 2008, basically a seasonal job part-time sales assoicate. The first incident was i requested that my check be automatically deposited into my checking account, I gave my information to Bobbie one of the Managers on staff their at tjmaxx. They have a short form to file out with your account information on it. That never happened. Partly because I think they want you first to spend it all in the store. They a convenent cash your check in the store policy. Then they didnt pay me for a day I was sure I had worked there was some issues with my password and punch in codes, I spoke with Bobbie she said she would look into it. That was never resolved. Now I work there part-time in the evenings after working at a full time job I have been at for over 10yrs. I have never had a problem with getting my pay check or when I requested changes on my pay check, it got taken care of, But this Store #65 I believe has issues with paying there employees, There are always some issues with days not being paid. I do not understand if you punch in on a computer why are they not showing up on your pay check? And I have heard this throughout with different people. Now Im just a part-time employee but my concern is when they continue to mess with people money and then they have to wait a full week to see it on their next paycheck. I really feel this a not right some of these people have been dealing with that for years,Im sure they want to keep their job and just dont say anything, Now its happen to me 3 weeks ago I go to tjmaxx on a friday to pick up my check and its only $16.27 I worked from 11am standing all that time to 5:30 pm. Im paid $6.00hr which Im really grateful for but, you really think this check should be $16.27, I THINK NOT.I want to get paid the hourS I worked. Now like I said Im part-time just think of those full time employees. I think they take advantage of their employees by doing this and in someway I think makes there books look better for that time Im not sure Its just something someone should take a look at. Sincerly something worth looking into.
I love TJMAXX stores and generally have a good experience. However, today i did not. I found a pleather jacket for my son in the men's clearance. It had a red sticker price of $23.00, and was a size xl. All other sizes were marked $20.00. Regular price was $29.99, so its not like it was an extreme clearance and I was fine paying the $3 xtra for the xl. When I go to check out the girl looks at me funny and says I have to check this first. She goes to the counter for a few minutes and does something then comes back and tells me it is 29.99. Even though the red sticker clearly says $23.So I tell her about all the others marked $20 and offered to go get one. So she tells me to go ahead. I, myself, go back and get another one. So now she has to call a manager. So we wait the ten or so minutes for the manager and when she gets there she never acknowledges me the customer, she says oh, just give it to her like I'm asking for something illegal. The red sticker price was put on by employees of tjmaxx, not by me. It was so not worth the hoopla and totally spoiled the shopping experience. I paid the $23.00, even though after that much trouble and rudeness I am considering returning it.
Both restrooms we're out of order to publicM but the employees were allowed to use.
On Wednesday February 11, 2009 my wife & I went into your TJ Maxx store in Pottstown Plaza in Pottstown PA. My wife found a necklace with 3 charms on it . A heart, a peace sign & a stone. There was only 1 there. In less than 2 weeks the necklace broke.
I JOINED THE SITE TO SHOP ONLINE, NOT TO JOIN A CLUB!!!!!! IF THE SITE IS NOT ADVANED ENOUGH TO OFFER ONLINE SHOPPNG THEN IT SHOULD STATE THAT UP FRONT AND NOT HAVE PEOPLE WSTING THEIR TIME SUBSCRIBING TO THIS GARBAGE!!!! I CANT EVEN FIND A LINK TO UNSUBSCRIBE AND THE CONTACT US OPTION DOESNT EVEN WORK!!!! AFTER THIS EXPERIENCE I DOUBT I WILL EVEN GO INTO A TJ MAXX STORE, IF THE WEBSITE IS DECEPTIVE, THEIR SALES AND CUSTOMER SERVICE PROBABLY SUCK AS WELL......... STOP WASTING PEOPLES TIME, WHO NEEDS TO JOIN AN ONLINE FORUM/CLUB/COMMUNITY JUST TO SHOP ONLINE? I WILL BE SURE NOT TO RECOMMEND THIS SITE TO ANYONE ELSE, IF YOU DONT OFFER ONLINE SHOPPING THEN DO US ALL A FAVOR AND GET OFF THE NET!!!!
I am a designer. I purchased some items for a client at your Burnsville Mn store. I wrote a check for them. My client didn't care for them (lamp, candle holders and candles).
I was in your bowie store shopping by the mens department and the manger and some of her employess where throwing a hard plastic ball and it hit me in the head, i recieved a cupond but i don't feel that the manger was very sorry about the incident, i suffer from migraines and i have one now i was feeling alright until that ball hit me in the head. the manger stated she wasn't sorry because she didn't do it. but she was sorry that the young man did it. first of all you shouldn't have people standing where ever the young was throwing anything. if i contiue to have these headaches i will be contacting you again this is turly unexceptable.
I bought two sweaters from T J Maxx. One was a red sweater for $19.99 and the other one a grey sweater for $9.99. After two weeks I wanted to return the red sweater. I went to the store with the reciept and the tags. They said the tag on the red sweater is the wrong tag and its actual price is only $9.99! This is when the sweater had the original tag on it and the reciept clearly said the price is $19.99. The staff there was unbelievably rude. One cashier even imitated my accent and made faces at me. The Manager did nothing and I had to leave the store with $10.00 less than what I originally paid for the sweater. I will never ever shop at T J Maxx again.
TJ Maxx has been charging me for no apparent reason. These charges are unauthorized and it is the 4th time this has happened…All the charges are coming from a new store in Connecticut. I am sick of it!
Consequence: False charges on my credit card bill.
I am a frequent shopper at TJ Maxx. I spend alot of money there. I went to return a x-mas gift (from Santa) so there was no tag on it. I had every receipt from x-mas and brought them in. I know I paid at least $12.99 and they only wanted to give me $7.99 back. As a single mom every dollar counts to me. The woman was very polite, but not willing to help. She explained that she had to go by the price of the toy the other employee brought to her (for 7.99). I went back and got a similar toy for $14.99, but she insisted it had to be the one the TJ Maxx employee brought to her. It made no sense!! Not like I was asking for hundreds of dollars, just the $12.99 I spent on the toy. It is always, always difficult to return at the TJ Maxx in Franklin. I drove from there to TJMaxx in Plainville where they are much easier to deal with and got my money back with no problem at all. I am not blaming the woman I dealt with, I know it is the manager at the Franklin store taking his job a little to far with his rules. A few months ago I had the same problem with the Franklin store when I tried to return a pair of sunglasses that broke and I had the receipt and stickers for them. Once again they said I wore them so I couldn't return them. The glasses should last more than a few days!! Once again I went to the Plainville store and they exchanged the glasses for me. I think the Franklin store needs a little more training in the customer is always right theory, especially during these hard times.
I put a $200.00 purse on layaway.. first time user of the service. paid $100.00 down plus 17.47 tax and a $5.00 service fee, Went back to pick up within a week, the attendant told me it was not there, sorry.. What do you mean...this is a christmas present I said. How unprofessional. this is not nieman marcus thats for sure! Any way, they could of cared less about the mistake. she went on.. like it happens!!... sorry! Unacceptable in my world. In my opinion they look like a bunch of criminals behind the counter. never again.
If you would like to be treated like a thief go shop at TJ Maxx in Houston TX Galleria,My wife and my daughter spend about $500 to $700 a month @ this store and sometimes we don't have the money to purchase right away, so we place the merchandise in Lay Way. One of the name brand hand bag she just paid for the first time she used it shoulder strap broke and we only had the reciept from the Lay Way and I tried to explain to the manager but she treated us like thieves and was extremely rude. She did not even talk to us ,I asked her for her Business card and she responded that she did not have one, I then asked for the corp. number, and again she did not have the number,I don't know about TJ Maxx managers but I am a manager and we must have our Business cards and Corp number with us at all times. Most of all we never let a customer walk out with out trying to solve the problem.I called the customer service @ the Corp. and they contacted the Manager at the store, and she responded that the bag was used, I would be very happy to take the bag to any TJ Maxx store and maybe they can show me how the bag was used. I used to send all our newly hired employees to this store for their uniform but never again.
I bought a pair of shoes on 11-15-08. They had no price or tag on them so a manager made up a price tag and placed it on the bottom of the shoe (in case I needed to return them). I forgot to save my receipt. I wore them around the house the next day and they hurt my feet. I tried to return them for a store store credit on 11-23-08 (because I no longer had my receipt). The tag was still on the bottom of the shoe, but the T.J. Maxx name was a little torn. The manager said that it was not their merchandise because there was no other pair like it on the rack. (This was the only pair like it when I bought them.)He accused me of taking the tag off another T.J. Maxx item and placing it on the bottom of these shoes. He said that it wasn't their merchandise because their shoes have a 3 digit code on the bottom. When I told him that I wore the shoes in the house (which is how I found out that they became uncomfortable after being worn for a while) he said that it is also their policy not to allow anything to be returned if it's been worn. But how do you know if a pair of shoes will be comfortable if you don't wear them for a few hours. You can't judge comfort by looking at a pair of shoes on the rack. I have been a T.J. Maxx customer for many years. I will never again shop at T.J. Maxx. I will caution all of my friends to avoid this company. That one $29.90 sale that the manager saved will potentially cost this company thousands of dollars in lost revenue from my family and my friends. In these difficult economic times with discount stores going bankrupt every day, I think T.J. Maxx needs to train their managers about better customer service. It doesn't matter how much you invest in marketing strategies, if your managers insult and scare away loyal customers a company is doomed for failure in this current economic climate in which we are living.
Manager was rude and disrespectful. I asked to have a dress put on a hanger. She looked at me and glared and said that no hangers were available. When I told her that I would not be needing that dress, she then found a hanger. When she completed the sale, she said, Now, you're welcome! then underneath her breath, she said, I figured that. I spend approx.$200 in TJ MAXX each month. I did not deserve this. When I asked for the manager at the customer service desk, I was told that the person who had behaved so poorly was a MANAGER!!!
I entered the store to do some back to school shopping with my neice. I picked up a green pocket book which was marked down to $5 I went to the sales lady near the bags and asked her about the price and she said that that price was correct. I went to pay for the item and Carolyn the clerk called her manager Yolanda and they told me that I couldn't have that price because it was mismarked. No it wasn't and if it was I as the customer should have gotten that price because that is false advertisement. I then proceeded to ask the managers district managers name and she stated that it was Virginia. She was unable to speak with me.
During this time both Carolyn and Yolanda were unprofessional, rolled their eyes at me and made me feel so discriminated against. There are no Asians in the area of Garner and I was not only verbally attacked by them but this crazy customer behind me started yelling at me saying I was holding up the line. The manager Yolanda did nothing to calm the situation and walked away. The white female customer continued to harass me saying I was holding up the line and was getting way too angry. I told her that this matter did not concern her. She got in my face and I did cuss at her because I felt threatened. I did tell her that I was going to call the Garner Police and later while in my car I did and will have that police report to pick up tommorrow.
As I was speaking on the phone with another manager from another store I told her that both Yolanda and Carolyn were discriminating against me and treating me badly and Carolyn interjected No She Isn't. Are employees suppose to say things like that to a good loyal customer? I think not. The manager then came back and I told the assistant manager from the other store that a customer started the fight with me and Carolyn screamed no she didn't. Give me a break.
All this is on video at TJMaxx and clearly the customer behind me charged me and got in my face. This whole ordeal could have been avoided had the manager took control of the issue instead of laughing about it making me so upset. I plan on suing TJMaxx for discrimination and for false advertisement. I also asked for the sku number of the purse and Carolyn would not give that to me. This was just clearly racial discrimination as well as poor management. Please help me with this issue. Physical damage is the customer behind me getting in my face so irrate she looked to hit me. Feeling completely belittled and discriminated against.
I was not permitted to return a purse, although I had the receipt and the hang-tag was attached and it was purchased from this store. Adrian questioned the cost of the purse, he questions everything, even what the posted policy states. The manager, Yvonne, stated loudly for all to hear that the purse was this, that and the other, she had never seen the purse, as soon as she touched the hang-tag it fell off. Adrian stated to me, "this ain't no $129 bag."
After much discussion Yvonne stated loudly for all to hear that she would contact New York to confirm whether the purse did in fact cost $129.99. I returned to the store the next day, purse, receipt and hang-tag in hand, was told the buyer had not returned the call to verify the price, I could not return the purse, I should leave my telehone number, Yvonne would contact me and tell me what the buyer said. The implication was that I had switched tags! Who treats customers like that? Absolutely no consequences other than rude, loud, unnecessary conversations. I promptly went to TJ Maxx-Temple City, returned the purse, no questions asked. As of today, Yvonne has not contacted me.
I went to the TJ Maxx store stated above to return some suits I had purchased. One of the suits was an off-white/ivory color. When I told him that I travel alot (I was gone for about 3 weeks) and I just got back from a trip so this was the only day I had time to return them, he immediately started giving me trouble. I was still within my 30 days, and I had not worn a single one (in fact, all the tags were still on and it was notable that they were brand new). He looked at the bottom of the white one and said he could not return it. When I asked why, he said it had been worn. I was livid.
Here I am, an honest person who has been going to their store for over 25 years, and this guy basically was calling me a liar. It set me off right away. In fact, I had to even look closely to view whatever it was he was talking about. There was some tiny little places where it looks like just the dust from the floor would have gotten on the rim of the pant. He refused to return/exchange. I could not believe it. Their store conditions are always dirty and anything hanging that has length, like dresses or suits, often get dirty. And today was my final day. There was no other manager on duty; everyone else sat their and refused to use their discretion and judgment to satisfy a long-time customer.
I even went down the aisle of the store and grab a few things that were hanging which touched the floor. They too had dirt marks on them. To boot, the suit is a size to large, but I had not had time to go to my tailor to see if she could alter it. Even after I showed him the other items and proved what I was saying, he refused to let me use their phone to call corporate from their office. In addition, when I did not have my cell phone on me, I asked him to call and see what hours they were open so I could document that I was there that evening, he would not do it. I went to pick up their phone to dial, and he took his finger and hung up the line.
I am still in total shock and plan to file a formal complaint until my request is met for a refund. I will not stop - this is about principle at this point. He threatened to call the LAPD if I did not leave the store. And another associate, who knew full well that this guy was acting incorrectly, back him up. I have no one, other than my mother who was with me, that can vouch for what happened. It seemed like not a single person wanted to step up and do the right thing.
I am basically out the cost of the 3 suits I wanted to return, but mainly he cost of the white one which he would not return at all.