TJ Maxx Reviews

I have been hearing about poor customer service at TJ Maxx but never believed until it happened to me. My package was sent to an Access point that does not exist but TJ Maxx refused to help me trace it back. I called them several times but to no avail. Finally, the customer service rep. Told me there is nothing they can do about it and I can't get my refund until they have received it back. I requested for supervisor several time but I was told there is none. What kind of retail store don't have a supervisor/manager. Seriously, I am done.

A BIG thank you to the employees (especially Steven) of TJ Maxx store 1222 in Bayonne. Yesterday my iPad was turned into the store where team member, Steven, called me the next day to tell me it was found. Words cannot describe how grateful I am for their honesty and efforts to reach me! I wanted to give a reward as a thank you - money for a pizza party for the employees to enjoy as a token of my gratitude and it would not be accepted. In a world where we hear so many sad and tragic stories of people who make bad choices every day it is inspiring to have an such an uplifting experience with strangers who did not have to do anything. Thank you again, TJ Maxx employees and management!

I ordered a clutch online mid-February. The clutch I received was the wrong one, so I returned it and checked the box on the form that came with it, that I received the wrong item. I returned it several days later. TJ Maxx received the package March 1st. I’m just now receiving a refund today, March 20th, but the refund did not include shipping and handling, which I should have got back since the wrong item was sent to me. I called customer service and they stated that after you get the refund, you have to call back to get your S+H refund. This process is so ridiculous. This has been one of the worst online experiences: from receiving the completely wrong item, to calling several times wondering if they’ve received my order, to when I would get my refund, and having to call again to get my S+H refunded. Never again will order online from TJ Maxx again!

I placed several orders after moving and although I changed the shipping address, my former address was kicked back when I placed my orders. After noticing the incorrect information, I phoned UPS to change the delivery address and was informed only TJ Maxx could do so. I contacted TJ Maxx and they told me only UPS could do so. Sadly, I was caught in the middle with an almost $300 deficit due to mis-delivered merchandise. A rep at TJ Maxx said they would open a claim and it was never initiated and I was never contacted by them. The second order I placed had not even shipped yet and TJ Maxx STILL would not help me. It's their loss because I used to spend quite a bit of money there and have not visited a TJ Maxx, Marshalls, or Home Goods since. They need member than I need them.

I purchased a Valentino bag for $2000 from their website, and I received a fake bag. I called them and asked to refund my money as soon as they get their bag back, but have to wait. This is just ridiculous, they sell fakes for $2000 And then don't want to refund. They keep my money for up to 14 days.

Myself and my mom went TJ MAXX at Towson in Baltimore around 8:15 yesterday night. I love handbags so that's the section I headed for. I came across a bag I really like. It was price high so I needed an associate to unlock the bag. I spotted a male manager that works there. He was helping another female customer. I said to him, "When you get a chance I would like to see this bag please." He said ok. After 5 minutes he came over to where I was standing. He look at the bag price which was $399.99. Original price $670. Anyway he said to me, "Are you buying this bag tonight?" I look at him a little crazy and reply, "I want to see how the bag looks on me first." Then he said, "I’m only asking 'cause layaway is closed for tonight." When I tell you I got a instant lump in my throat. I was like, "Why would you think I needed to do layaway?" He was like, "Just asking."

I purchased a leather jacket on Jan 29, 2018, the jacket arrived on the 3rd of Feb. I tried on the jacket and decided that I would be returning it because the fit was off, and the jacket was not as described when I viewed it online, so I returned the jacket to UPS for return to the company. I could not return it in store because I purchased it through PayPal, which states that I would only get instore credit if I did so. The jacket was received by TJ Maxx on Feb 14, it takes 10-14 business days to process a return according to their return policy. I called on the March 5, which was the end of their return policy date to see why they had not issued a refund yet, and was told that it was not processed yet because they were behind in processing it.

On December 28, 2017, I ordered online at TJ Maxx. When I received the order, none of the items in the box were anything I had ordered. I called TJ Maxx who told me to ship the items back (I could not return to the store) and they would refund me for my purchase price. TJ Maxx received the order on January 10, 2018, via the tracking number. It is now the end of February and I have yet to receive a refund for my order!! I've called customer service MANY times, each time the individual informing me that they have escalated it and it will take 3-5 business days to receive my refund.

If I can give them -5 stars I would! I ordered chairs. They were delayed in coming in. When I called, they said they would sent a gift card in the mail... never got it! Called again and they said they would sent me 20% next order because the chairs were damaged... never got it! And called, spent an hour on the phone with them... and all they would offer me is 10% off. Are you kidding me! Terrible customer service! They don’t care about losing customers AT ALL!!! Don’t waste your time buying from them! Very very very bad! Very bad!

TJ MAXX has the worst online shopping experience and terrible customer service. I ordered a kitchen mixer (KitchenAid 6 quart Mixer) online on 1/21/18 at a clearance price. Late on the 25th I received a cancellation email stating item was unavailable. I searched the website and found the same exact item for more money. I contacted customer service who showed absolutely no interest in adjusting the price for a new order of the SAME item which was supposed to be UNAVAILABLE. I then called the corporate office in Massachusetts and spoke to a high level employee who also had NO interest or understanding of their error and said there was nothing she could do. Their business practices border on fraud or bait and switch.

I should've listened at the very beginning! If you could please shop at other store PLEASE do that if you don't wanna stress out about how awful they treat their customers. First time I did this was I had waited a long time for my orders and ended up getting cancelled. Now my second time (hoping it'd be different this time) they did the same thing! I had place 6 items. It took them 6 days to finally shipped it, and this time there's only 5 out of 6 being shipped! Contacted the store multiple times regarding my order but left with only an automated reply saying customer service representative will respond shortly. I waited LONGGG hours but no reply! Terrible! I'm pissed, mad, angry, disappointed!

I ordered a pair of sunglasses online 0n 1/13/18 at a clearance price. On the 22nd I received a cancellation email stating item was unavailable. I searched the website and found the same exact pair under a different style # and for double the clearance price. I contacted customer service who showed absolutely no interest in adjusting the price for a new order of the SAME item which was supposed to be UNAVAILABLE. I then called the corporate office in Framingham and spoke to a high level employee who also had NO interest or understanding of their error and said there was nothing she could do.

While shopping in TJ Maxx I found a sweater that I really liked, so I decided that I would buy two of them so that when the first one started looking bad I'd have a backup (that's how much I liked it). I looked through all the racks and could not find another one, I asked one of the sales associates on the sales floor and she said "all of our merchandise is out", and walked away. So I purchased the sweater (along with about 5 other shirts) and went home. Not thinking I took all the tags off and threw them away, then a few days later I decided that I would try contacting the TJ Maxx corporate office to see if they could help me find more sweaters. I took a photograph of the sweater, a close of photo of the tag in the neck, and a photo of my receipt. I called TJ Maxx and they said that they cannot help me. They told me to go back to my TJ Maxx and look through the racks.

They clearly posted special return policy for the Holidays. I brought back a shirt and pair of jeans that were given to me as a gift. The tags were still attached with price and stock number. I asked for a store credit per the posted return policy. I was told that the Cupertino, CA store does not honor that policy. I asked why they had the sign posted at their front door and I got a blank stare. I requested a manager and Salma, the manager, pointed out the line on their regular return policy sign that states "exceptions apply" and said that covered them. The special holiday sign says no such thing. I suggested that they take the sign down if they have no intention of honoring it. Again, I got a blank stare. I canceled my TJ Maxx platinum Mastercard and will not be shopping there anymore.

This is my experience from TJ Maxx in Cerritos CA. If you make return without a receipt. The store will not give you a full refund nor credit for the price you pay. Example item $14.99. Refund will be $9.99 without receipt. Almost 35% they take from customer. Without receipt they will give you the lowest ticket price. This policy need to be stated on their return policy book. When I call Corporate. They tell me, "As long as you have the tag you should get the amount that you paid." I know this TJ Maxx is not following corporate policy. Poor management. I got my full refund after having Corporate call the store. Very Inconvenient.

Just before Thanksgiving I decided to start Christmas shopping, and ordered a cashmere robe for my future Daughter in law. And I mean just newly engaged son and future daughter in law. Upon seeing this robe I believed it could be a great gift for her. Personal, but beautiful and I know how much she loves robes. First off it took more than 2 weeks to receive, and when received it was a grey cashmere sweater versus the robe. I called and said I needed to return the item, and went to UPS to drop it off the next day. It was received November 30th. Weeks after they received the package back I called to find out when the return was being taken care of since it did not post to my account. They said 10-14 business days for the return to be processed. I then called again after 2-1/2 weeks. And then again and then again on December 27th in which customer service said they would make sure it was elevated to immediate (meaning 2 more days at least).

I purchased 4 items at TJ Maxx in Clairemont and decided to return two of them a few days later, a shirt and a jacket. The shirt didn't fit well. I wore it for a 1/2 day at work before discovering that and actually went home to change during my lunch. The jacket never left the backseat of my car because I noticed that it was a dirt magnet, anything it came in contact with seemed to find a new home there, and I could tell wearing out would be a struggle to look put together. I had the original receipts, and the tags (though they had been removed from the shirt) and was still denied return by the store manager, Denny. His reason being that the collar of the shirt indicated that it had been worn, and the jacket was dirty. Well, yes. TJ Maxx return policy says tags must remain on undergarments and they are to be returned clean. Nothing about a button up shirt or a jacket screams underwear to me.

I went to TJ Maxx to purchase a "smart watch" for my husband for Xmas. The girl at the Jewelry counter, told me it was a smart watch and the functionality was what I wanted. So, I purchased it for 129.99. Christmas Day I gave it to my husband, and he looked at the book only to find out, the only function it had was "steps." No Phone notification, no photo taking. We decided to bring it back to the store within 7 days after Christmas, only to have the store inform us they would not accept it because the price ticket was NOT on the item. I explained it was a GIFT and you remove the price, if it is a gift... First it was misrepresented, then I can't get what I wanted... NEVER SHOP TJ MAXX!

I was returning items I had bought 2 days before. The lady ringing them up did not know if she could return a smart watch I had bought, so she got the manager. The manager said they don't return those. I asked where it said that at? And if I could talk to her manager. She then decided to let me return it, but first went thru the product piece by piece accusing me of every little thing and changing her mind back and forth if she would return it. There was a huge line, and she kept talking to me like I was 4 years old. Purposely being very slow and trying her hardest to humiliate me. I again ask for the name of her manager and she refused to give it to me. I asked for a pen and they refused to let me use one. They wouldn’t even let me sign the receipt that I was suppose to sign and then shorted me $5!!! I have never reported a complaint or reviewed a store until now. I will never shop there again until the two of them are gone.

Whose brilliant move was it, to fill a cattle stall with merchandise and increase customers' wait time. You are losing holiday business, and maybe customers. All of your stores: Marshalls, HomeGoods and TJ Maxx, have cattle stalls that customers single file through, while they are bombarded with merchandise to distract them from the wait time. Although the stores have unique merchandise, I will not shop there during this Holiday. Nashua NH Stores have despicably long wait times. Most often I just leave my cart in the line and leave the store frustrated. Maybe I come back the next day or not. This is all due to cutting back on labor costs to make the customer wait.

According to their rewards promotion, if you sign up and use their card at one of their stores (TJ Maxx, Marshall's, Home Goods or Sierra Trading Post) you are suppose to receive a $10 reward certificate for every $200 you spend. In addition, they offered a 2000 PT sign up bonus and from time they offered bonuses if you used the card at other venues 3 times within 30 days. I signed up for the card and when I did I also signed up for paperless statements. With paper statements, you receive the reward certificate when you earn it as part of your statement - it is printed right on the last page. With paperless statements, the certificate is blacked out on the statement (so you cannot print it out) but there is an indication that you will receive it in the mail. When I did not receive my certificate, I called them, and they said they would mail a replacement certificate. I never received that one either.

The saleswoman and the manager TJ MAXX at Destiny USA should be ashamed of ruining my daughters day! We were picking up presents but the loading woman kept pushing my girls away in the toys section and said be careful to my girls with a nasty attitude although my daughters did not even begin to pick up toys! I told her she was not doing her job well since she was harassing my daughters. To my great surprise, she asked for the manager. Rather than apologizing, she accused me of being loud! To protect my girls from experiencing this ugliness, we left without saying anything more. TWO disgusting women who do not deserve to have kids! They ruined our day! Shame on them!

Can't believe in today's market TJ Maxx can do such things. They sold Swiss watch to me, keep item available on website for another 3 days and week later email to me to declare that item was not available and they can't fulfill the order. Customer service was less than helpful, and have no desire to solve the problem. Very very disappointed. They change my opinion about TJ Maxx 180 degrees!

The interest rate is crazy high, but that’s not the worst. I’ve had the card for over a year, and I have charged a lot on it. Unfortunately I have never received the reward certificates that I should have been getting the whole time. After a cashier in the store told me I should have been receiving them, I started trying to sort it out. My first attempt was via their website, although I didn’t get anywhere.

It's so sad how these people operate, but I will say this is my last credit card and my worst experienced. I spoke to a lady on September 2017. Found out I couldn't make no payments at the store, so I spoke to a live person and did my first payment. Then I realized I never received October bill and right away they had a late fee of 25.00 that I wasn't aware of, because the lady I spoke to on Sept decided to make my bill via email without my consent. As I go to purchased some items I swipe the card just to know it said declined and I said it can't be. I still have money on the card because is the second time using it. So I couldn't buy my items, I call them directly while I was still in TJ Maxx and was told that my card was declined over non-payment for October payment and Now Nov bill that is not due to the 14 of this month. My bill is 128.00 total in which is ridiculous, I can understand if I owed 500.00 or + but for chump change they declined my card.

After paying off several accounts, including TJMaxx credit card, they entered a fee of $58.00 which I was not aware of. I asked them to keep my account opened but wanted to pay off the balance of $585. I paid a total of $600.00 over the required balance to cover any additional fees if any were to be applied. I never went back to this account because I had no balance, I thought. 4+ months later, I go to purchase a vehicle and find out my credit score had dropped, I check and discovered that TJMaxx added a $30 fee that had been accruing interest. They closed my account for a $58.00 balance!!! That dinged my credit.

Great customer service and returns. They accepted my clothes back even though they got a little wet from the rain outside. Only reason why I didn't give 5 stars is because the store is a bit of a mess...

I ordered a medium coat and was sent an xs small and when I called to have the issue corrected I was told that I cannot return it to a TJ Maxx store. I would have to send it back through the mail to have to wait for them to receive it in order for them to send me back the correct size plus pay an additional fee??? This is the first and last time I will be buying from this company.

I do quite a bit of online shopping because of all the sale alerts I get on my email so I thought I'd give TJ Maxx a try. Among other items I purchased I got some faux fur rabbit pillows. They came in sets of 2 so I ordered 2 sets for a total of 4 pillows. Of course they do multiple shipments which wasn't too bad since they would arrive just 1 day apart. Received the first shipment on Thursday 10/12/17 and although the slip they include with the order stated that only 1 of the 2 sets I ordered was in this shipment I actually got both sets except that one of the sets was missing a pillow. So I called right away and was told not to worry it will be in the next shipment. So the next day Friday 10/13/17 I opened the box to find out that an item from the order was in it with the slip pertaining to that item and also just a slip for 1 set of faux fur rabbit pillows except there was no pillows in there. So called again and of course they were closed.

I have been a TJ Maxx store shopper for many years & for the first time last month I shopped at TJ Maxx online and ordered a console table online price $129.99 + tax. When I received the order & opened the box, right away I could see that the table was very badly damaged. Besides the heavyweight it was simple enough to return since the UPS return label is included with the box & UPS is very close to my home.

The shoes don't even come in wide, and most don't even come in size 11! After reading all the other negative reviews here, I shall never again do business with them and with Home Goods, which I never knew they owned.

Shopped at the Allen, Texas TJ Maxx & Home Goods Store on 10/04/17. At check-out I was asked if I would like to join their rewards program. As many of the stores in my area have rewards programs that help you save money on purchases, I decided that I would join. I filled out my name, e-mail address, SS number handed it to the cashier. She entered some information into her register and a couple minutes later told me I was approved. Then she asked me if I would like to use my new card to pay for my purchases that day. I asked her if this was some type of debit card like Target has and she told me no, that it was a credit card. At no time during our conversation regarding the rewards program did she mention anything about a credit card. I paid for my purchases with my Discover Card and left the store.

Save yourself time, frustration and headache and avoid shopping at tjmaxx.com. At all costs!!! I do most of my shopping online and thought I had a pretty good idea about reliability of websites I usually shop at. I got curious about TJ Maxx website, it’s a fairly big company and well-known retail store. Well, almost two months after initial order placement, I have never received the items I ordered, tracking number never showed any activity, and thus far 4 calls have been made to Customer Service, and I still have yet to receive a refund for the items I never received and a tracking number that was never trackable. This experience has forever tainted a desire to shop online or in-store at any store owned by TJX Companies such as Marshalls, HomeGoods and most certainly TJ Maxx.

I purchased a Kenneth Cole suitcase 9/3/17. Used it for the first time on 9/21 and the handle popped off and broke before I got it out the door. TJ Maxx refused to take it back saying I had to contact Kenneth Cole. Of course since it was purchased from Kenneth Cole they gave me a number of a company that does their repairs and said I had to send a picture of the problem. So, right now I do not know if the handle is even covered under warranty or not. What I do know is that I may not ever purchase a Kenneth Cole piece of luggage again (at least with this handle design) and I know for a fact that I will NEVER step foot in a TJ Maxx again.

I live in a fairly rural area and am an avid online shopper. I have been appalled by the poor service and complete lack of customer service after TJ Maxx sent me the wrong item from an online purchase. I ordered two large woven baskets online and paid for the purchase and $10 of shipping with a gift card. They sent me the wrong item. I called the customer service line (waited 20 minutes to speak to someone) as I did not want to have to pay shipping to send the wrong item back. I do not live close to a TJ Maxx store or UPS store so I asked if they could send return label through USPS, but they do not offer this. I was also told during this first call that I "could call back and receive free shipping" AFTER I mailed the wrong item back and they received it. Also, I would have to wait days for the gift card to arrive in the mail (the item I wanted was low in stock so all this waiting made me nervous).

I received someone else's order by mistake. When I called to report, they required that I RE-purchase my item in order for them to mail it asap, otherwise I'd have to wait 8-10 business days AFTER they received the item they sent, in order for them to refund me and for me to once again order. I thought it was ridiculous that they would not mail my item as soon as I called. The supervisor I spoke to was uneducated and condescending.

On Thursday, August 24, 2017 approximately 11:45 AM I was at the TJ Maxx store in Buford Georgia. I was in line got to the register to purchase my items, The cashier rang everything up she said swipe card I insert my debit card. I put my number in the screen said remove card. Once I remove the card there was a power outage. I stayed at The register and waited for the power to come back on. The transaction had processed everything went through but I didn't get a receipt. I had to wait an additional 10 to 15 minutes for their computers to reboot. The manager name Robby ** came. He was rude to me. He took the merchandise. He said that it didn't go through. I showed him on my smart phone where USAA my bank showed that the transaction did go through.

I took the time to prevent anyone from making the same mistake as I did twice. Please do not trust TJMAXX.com as they have the worst system in place. I placed an online order on 7/11/17 and until this day I have yet to receive my refund as my order was lost. When you attempt to contact their Customer Service toll free number you remain on hold for over 45 min until you get a live person on the phone each with a different story and nothing but lies about the status of your refund. The tracking number they provide you with is not credible as they use the local post office which loses your order. I just felt that everyone out there should hear the horrific nightmare I have been going through to attempt to get over $200 they owe me!

I placed an online order from TJ Maxx after recently relocating. My new address was updated on the website, however the order was shipped to my old address. I called the customer service department (over a 15 minute wait). I was told once an order is shipped they can't reach out to carriers to redirect or cancel the order. They provided absolutely no resolution. I can't imagine that I should lose $139 because of TJ Maxx 's limited ecomm abilities. Now, I'm filing all kinds of disputes and complaints to get a refund. All I wanted was the desk that I ordered. I do not recommend anyone order from TJ Maxx online. Buyer beware.

You can purchase items online using PayPal, but you can't get a refund when returning items in the store, they will only give you a store credit. I have to mail the items back at my cost to get the refund processed to my credit card. When I called the customer service rep Connie just kept repeating the same thing over and over again. She tells me there is no supervisor avail to speak with me... I can assure TJ Maxx they have lost me both as an online customer and a store customer!

January to end of June 2017, I was out of state from my hometown due to work. We were working 6 days a week and 12 hours a day. Plus, while I was in New Mexico working, I was rushed to the Hospital due to respiratory failure and was in Intensive Care/CCU. I was in the hospital for 11 days. Then homebound until the end of June (when I returned home) due to not being release for work from my doctors. I was still on Oxygen until I left New Mexico. While in New Mexico, I signed up for a TJ Maxx charge card due to being able to get a discount and because I like the stores, and also to help build my credit. On July 3, I received a statement in the mail stating my account was delinquent. I immediately called Customer Service and spoke with a very nice customer service lady. I explained that I had not received my statement from them even though my mail had been forwarded to my work address in New Mexico.

About a week ago I purchased a filled (Himalayan Pink Salt) salt grinder... As I was using it the other night the grinder mechanism fell apart in my food... I took it back to the local store where I bought it... They refused to allow me to return it or give me a refund. They claimed it is classed as "open food" and it is against policy to accept it. In a way I understand your stores' safety concerns but it is not like this is a product you can resell. I am very upset that I am out $7.99 and have no product to show for it. If it is your policy to sell shotty merchandise and not back up your sales, this will be my last trip to a TJ Maxx store!!

My daughter and I went into the TJ Maxx of Bend Oregon for the very first time ever shopping a TJ Maxx, on August 1, 2017, as my sister had given us gift cards from a TJ Maxx. Well, after spending some time shopping in a confusing store (NOT set up well, AT ALL!), we went to the register and I paid for some items, my daughter for the others, as she is entering college and had money for dorm items. It was busy in there, and there was a lot of handing over of bags and items by the cashier. We left the store, and the following day, my daughter could not find her $30 change from a $50 she'd handed the cashier. LONG story short!, we tore apart the house, car and retraced steps, thinking it had fallen out somewhere. Well, I finally called TJ Maxx and asked them to check the till amount, reading off the numbers on my receipt. I was told I would be called back.

I did place an order online for three dresses. Order #: **. One of the three dresses I ordered did not fit properly. I did receive it today and within two hours I tried to returned it to my closest TJ Maxx Store. The lady refused to return it by being rude. I tried to explain this is the box with shipping tag and the dress had the original tags attached. I also provided them with the email confirmation. When shipped it seems like they missed to include a receipt and for that reason they could not refund to the original payment but could do only store credit.

As of today July 26, 2017 I will no longer be using my TJ Maxx credit card. I have continued to purchase from them for our new home but it's absolutely crazy that you are charged $25 if you're one day late. Nearly all credit card companies have a grace period so therefore I will not be using it anymore. I feel like it's just a trap. $25 is a lot of cash. Just a heads up you might want to check your monthly statements closely because if it's not paid on that very day they charge you $25.

I placed an order over a week ago. I never received an email that my items shipped, so I called customer service. They said that when you pay $8.99 for their regular shipping they have 10 days to get the item to you. Really? It's at least a week just for shipping for them. That will make it 2 and a half weeks. They also said that if you place an order in the afternoon you lose another day. Their shipping is ridiculous and it is clear after my call they could care less about their customers. I am an established customer who has placed several orders. I usually order when they have free shipping. Now I will never order. There are way too many other places to shop online.

My initial order qualified for free shipping. A couple days after placing my order and receiving the confirmation of the order, TJ Maxx sent me an email saying they could not fulfill my entire order due to lack of inventory. I noticed that they then charged me $8.95 to ship the other item that was $12. I think this is ridiculous for one because the initial order was quoted free shipping and also they had free shipping advertised on their website. I emailed customer service for them to say there is nothing they can do. I later browsed the site to see the same item I attempted to order in stock still online. I have never been more frustrated with a company and their online service. Infact this is my first review I've written about a store. Completely unimpressed and would not recommend ordering anything online from them.

I am a customer in TJ Maxx, I always liked the store and I go in person or buy online. I got some rewards certificates and I used 2 of them successfully and I had a third one that I tried to use it online to purchase a shirt that I liked. The reward didn't work and tried several times thinking that I may wrote the wrong number but it didn't work. I Emailed Customer Services and I didn't even receive an email telling me that they got my message and of course I didn't have an answer. I went to see my bag to purchase the item. Not matter I couldn't use the reward but the size is gone and I can't buy it anymore. I sent a second email telling them how upset I am and I just got the email confirmation that they got my email, so for some reason their email thing is not working properly and I am so upset that I am thinking not buying any more from them. They not only sent me a reward that doesn't work if not they also ignored my previous email.

I went shopping at TJ Maxx for probably the first time ever and I am now 30 years old. I enjoyed my shopping experience looking around. Did not have much time because it was 30 minutes to close and before the store was closing I purchase some makeups, a pair of sunglasses. The only thing I did not like was a lot of the makeup was already broken up, shattered everywhere, just random things thrown everywhere but they were marked down cheap so I figured that was why they were marked down cheap.

I have never left a review for a business in my life, but after such a horrible experience, I feel like I need to warn people away from TJ Maxx! I've shopped there for years and loved the place. My fiance and I received several gift cards at our bridal shower and I was excited to find that the cookware set we had registered for was on sale. It was normally $300 but was on clearance for $99.99. I quickly ordered it, using a TJ Maxx gift card, as well as a VISA gift card, along with a set of bath rugs.

This is the stupidest company in the world! I ordered items online and received completely different items! I call customer service multiple times and the wait was over 1 hour! The customer service people cannot help and are incompetent. The worst customer service and shipping! Shipping also takes forever. More like 2 weeks than 5-7 business days! The worst ever! I hate TJ Maxx!

I placed an order 15 days ago. I have not received my order. I have subsequently called six times. Every time I have called I get the blanket answer the order is being processed. However, one customer representative stated there was a mishap with a truck. That statement didn't make sense as the order I am told has not left the warehouse. The most disheartening thing about this company in which I have been a VERY good customer, is that I am forced to call and call to try and get a resolution, so I can get my order. My credit card has been charged. I am at a loss as to what my next step should be. I fully understand situations can arise to delay an order. The fact they think so little of their customer as to not contact them by email is appalling. Anyone out there contemplating placing an online order, please think twice. I don't know how this will end. Thank you.

My son went to TJ Maxx to purchase an item that I usually buy for him. He simply walked into the store and an employee walked up to him and told him he needed to leave the store because the last time he was at the store things came up missing. WTF my son is not a thief. He had money to purchase the item. The lady call security over to escort him out of the store. No proof nothing. Just he looks like someone who stole from the store. WTF racist. I will never shop there again.

I bought $110 mens Cross brand bag as my husband Christmas gift at Edmonds branch. Poor product. My husband used the bag only about three month and the zipper was broken surprisingly very earlier. I went to the TJ Maxx store and explained the situation. A cashier said as long as I brings the receipt, they could take it back. However when I went to the store again in order to return the broken bag with the receipt, the manager said that they could not take it back because it was not resalable condition. Of course it is not the new!!! However it is their responsibility because they sold the defect product. I was very disappointed about their customer service and I will never use the TJ Maxx again!!! I will get rid of the TJ Maxx credit card as well. Good bye TJ Maxx.

I was shopping on last Saturday at the TJ Maxx on Goodman Road in Olive Branch, Mississippi, I had gone to the register with nine items to purchase. One of the nine items was a vase that was marked 12.99. When I got to the front the salesperson told me that she could not sell the vase because the price tag did not go to the item and the vase was more expensive. She sent several other sales associates to the back to get another vase, but there were no other vases like that one in the store. I asked for the manager and the manager reiterated the same information and said that they would call other TJ Maxx locations to try and get the cost of the vase. This process took about 40 mins. No other store had the vase in their store or system. The manager then said, "I'm sorry but I can't sell you the vase but you can pay for your other items."

I was making line when I hear a cashier yelling to a customer how much his income was. I think that's not right that should be ask more private, anyway the customer said his income and I believe he was not approve cause he did not get any response but a little paper. Customer left. I got to another young cashier in her 18 to 20's years old she was ringing my clothes and stopping asking the other cashier what happen to the customer that he apply for credit, I was on a hurry so I told the cashier if she can hurry up because I was in a hurry and I told her can ask the cashier later because I need to go.

I bought a watch for myself in mid Feb. I loved the watch, styling, quality, style and functionality. I really loved the watch! After a month and a half I noticed the watch was broken, as a tiny chip broke off of pin connection. Since I loved the watch I did not keep receipt. I brought watch back to store with little to no expectation that they might accept watch for an exchange. However they did and I chose a replacement watch for the return of my chipped watch. Ms. ** took care of me and was pleasant and suggested that I keep tags and receipt should I not like replacement, which I did and did not like replacement. I returned next and exchange second watch! I am happy with new watch and very happy w/ my local TJ Maxx!

I went into TJ Maxx 03/17/2017 about 11:45 am during my lunch time at 1501 Lafayette Parkway LaGrange, GA 30241 to return something. Female named ** asked why I was returning it and very rudely telling me I should return the item sooner. I told her it is been only 5 days, the receipt clearly printed it return for 30 days. She starting to make a instant rules of return, like I did something bad to her. She shut the cash drawer with upset. She is a disgrace and just because of this I am willing to shop at other place, save my upset stomach than money.

Let me say I am an avid TJ Maxx shopper, or at least I was. An accident at work, resulting in 3 surgeries, has left me homebound, so I frequent TJ Maxx online a lot. I've been very happy with every purchase, they would send out my order almost immediately and I'd receive it within days. That is until last week. I hadn't received my normal email, letting me know my order had been shipped, so I logged onto my TJ Maxx account to view order details and the order was not listed. I emailed Customer Service with my order number to see why it wasn't included on my history, after all, my bank had been debited the almost 300 for it. I received a very blank response with no answer to my questions, instead she actually said the only way for her to even see my order was if I had a credit account with them, which I do, but explained I hadn't put my charges on my credit card and surely, since I supplied her with my order number, she could tell me the status.

I stop by a TJ Maxx located at the Bronx near 203 Street, a new mall. I was browsing for some gifts and I find a very interesting dessert plates, when I put on my glasses I find those plates were standing there were used plates, I start looking for any employee to tell me if they sell used items, they respond was nope. I requested to speak to a manager and spoken to her. She denied those small plates were used and if they were in display it means they're new. I ask to a three different customer and they agreed with my statement, but manager ignored my concern. I purchased the two dessert plates and have them in my possession as a proof. They don't even care and take this plates off the shelves, instead challenged me that is how they were to be.

Shopping online at T.J. Maxx is like giving an interest-free loan for 30 days and 1 hour of your life in multiple phone calls to Customer Service because your order was never shipped. Good luck if you have to see for yourself!

My wife opened an account with TJ Maxx in October. Maybe $400.00. I made the minimum payment plus extra. Thinking I only had a balance of $120.00 to pay I see that the balance is $186.00. Another big problem was logging into my account as I always seemed to have trouble with my password. When I clicked on forgot password and sent them my email address I would often find there was no return email in my mailbox. I have no idea what is going on with this company but I know for certain that they were making communication difficult and there were errors or delays when I made my payments on time which resulted, I eventually discovered in late fees. I am punctual and paying off a credit card at the same time every month is not rocket science. But this company, I assure you is not to be trusted. I absolutely advise you to stay away from any cards they have on offer. It will save you money and a lot of trouble.

I was shopping and noticed that the security guard was following me in the store. I then felt so uncomfortable that I decided to get what I had in my hand and proceed to the checkout and leave... The security guard followed me out of the store. I confronted the guard and let him/her know that I recognized she was following me in the store... Well the guard did not like that I confronted her and she called me a **. I did talk with the store manager Matt when he became available and he said he would talk with the guard. I went in the store tonight and several employees began to come down the aisles that I was shopping down. I have never stole anything. I plan on contacting headquarters because this is harassment. I will not be intimidated while I'm spending my hard earned money there when I can spend it somewhere else where I'm appreciated...

Shopping in TJ Maxx was the worst experience. Sales staff were rude, manager was not helpful at all. I found an item -- it was a shower cap and several were laying on display. There were two shower caps for the price of one, and one was inside another without packaging. When I got to the register, the cashier (rightfully) decided to check if both shower caps are one item. She informed me that these are two separate items, which they were not since there were several of them in the store that were sold the same way. The cashier asked one of the sales associates to check it out. I told them that there are other ones there, same item and two are sold for the price of one. They started arguing with me and added a sales tag to the one that came with the shower cap. When I asked why there are more items there without a sales tag (only on one item), they said that it needs a price check.

I called SYNCB/TJX CO October to pay off my account and unfortunately there was $20 left not paid, so I was under impression I have a 0.00 balance then SYNCB/TJX add a late fee for another $20. However I paid all 43$ over the phone once I received an email notification, however they already reported to the credit bureau that $43 late payment which is affected my credit reports bad.

This happens to many of us at least once. An avid TJ Maxx shopper, I spent over a hundred dollars about a week before Christmas. Sometimes I pay by check and I have never had a check returned. I grabbed the wrong check book and wrote a check against the account I don't use much and thought I wrote it against my day to day checking account. I realized it when the check never came in the account I was monitoring and then popped up in my alternate account. I got charged a $35.00 fee from my own bank because of this and now on top of this, TJ Maxx is charging me a $30.00 returned check fee!! Wow, does that stink. Everyone knows that if someone writes you a check and it should not clear, your bank only charges a $10.00 fee. So, they are making money on this? Shame on them. Terrible. No remorse either.

I opened a new credit card in the store (Monroeville, PA) with a fairly large purchase (maybe $300.00). Approx. 10 days later, I receive my new card and my first bill. I go on-line to make my first payment and activate my new card, which I did. The next month, I attempted to use the card and it was declined? I call customer service and they tell me that they sent me a "new card with a chip" and that I had activated it. I explained that it was a brand new card and it did not have a chip. Anyways, I let it go, figuring I just hadn't received it yet. After another week or so, the new card came. The next month, I paid the balance OFF. I come to find out 4 months later that they were charging me a "service fee" of $2.00 a month.

I could give a negative 10. The store manager (Jefferey **) rudely refused my return of an expensive item with tags etc on it. He asked me to take it to the store where I bought it. He appeared very short tempered, rude and unprofessional, let alone any politeness or customer service. I suspected that the real reason is that he didn't want to have this returned expensive boots sitting in his store and tried to find excuse to refuse my return. I asked him to write down his name and the reason why he declined my return. He started to lose his temper and threaten to call 911. I was completely shocked. TJ Maxx, please remove such a rude and unprofessional individual from your store. He is a disgrace to any customer driven retailer.

I went into TJ Maxx one day and tried to return something. The lady at the register didn't know how to do returns yet so she called for a manager. The manager (a female with long hair in braid, I would say foreign) came over very rudely and asked what was the problem. The worker explained to her she couldn't do returns so the manager checked me out. Again, I said very rudely she began to get smart with me and asked why I was returning it. I simply told her because it didn't work out. She said ok and snatched and threw the merchandise on a counter behind her. So, at this point I'm very upset. She gave me my cash back but didn't even put the money in my hand. She put it on the counter and slid it to me. I walked out livid... and just because of this very reason I will never come back to TJ Maxx again.

I love TJ Maxx but yes they need to train or hire more experienced cashiers. Texarkana, TX does awesome and I got to know a lot of their long term employees. Unlike Arlington, TX where I've had a young male talk back to me regarding an incident with my receipts. And every time I go it' seems like they always have new employees. That has a lot to say about a business. I've stopped going to the TJ MAXX here in Arlington, TX.

I was checking out the cashier asked if I wanted to apply for a card I said yes. We discover work he proceeded to take my money I had laid 20.00 bill on the counter. The cashier said I did not. And I did. I asked for a manager. He did not seem to want to insisting another clerk showed up. I explained again what happened. He looked around and a little (not in register.) I kept insisting for a manager. Finally one showed up. She seemed to not be interested in helping me. It was as if I was a liar. I asked them to look at their cameras, she said we don't do that. I was about in tears at that point all I wanted was my money. But I didn't get that either. They said she would call me in the Mort, they did not. I called them about 3 pm. He was rude and he said his manager did not see a problem. I feel like I have been robbed and mentally rapped off my dignity. I will never darken their doors again. I'm latterly awakened and discussed. TJ Maxx is a thief.

I purchased several items from TJ Maxx 1401 Hawthorne Blvd (California) on 10/03/2016, which 2 items were damaged. I returned the items and was told that I needed the package they came in. I was upset and left the store, the manager said he would keep the items in the back of store. I returned to the store 2 days later with package. They came in and the manager told me they threw the items away. I could not get the refund nor the items, which means I just gave away money. Then the manager gave me his boss ** and a customer service number. I attempted several time to get someone based on this contact information to address this issue with no avail. They (TJ Maxx) were not accommodating and took my funds for granted.

I have been shopping at T.J. Maxx for several decades and have had no complaints about my in-store experience. Recently, I have placed a T.J. Maxx online order for the first time. The items did not fit. I went to my local T.J. Maxx to return the items. I was shocked at what happened. The salesperson and the manager told me that the items could not be returned at the store because I did not bring the plastic bags in which the items were wrapped. I did bring the receipt with me. All the tags were on the items intact. Apparently, they could not identify the items based on the tags and needed the plastic bags!!! However ridiculous that is, I would gladly play by the rules if they were explained on the website. On the contrary, no such information was provided either at the time of placing the order or when I was reading the return policy. When I mentioned this to the store manager, she snapped at me and said that this information was on the website.

I was picking up a lay away item that I put in because I did not want to make the looong line at the register the day I was there to pay the item. I thought, I will put it in lay away since nobody was there and pick the item another day. Today, I was there to pick up my item, and I could not believe that I have to wait in line for more than 45 minutes because one of the employees were picking up lots of items and TWO EMPLOYEES were attending this woman because I believe she was a manager. I CANNOT BELIEVE that employees can do that in regular customers time. I was weary and this woman (an employee of there) was bossing around another employees to bring her cart to take her stuffs. No even please or thank you. I believe that employees have all the rights to buy merchandise and put them in lay away but not in customers time. I WILL NEVER GO TO THIS STORE ANYMORE!!!

In store experience: it seems like all the customer service were either chatting amongst themselves. When ask for help, they were slow and rude. As if you are bothering them. Online store: my first and my last time shopping there ever. I order two items. According to tracking, they were both shipped. Only to find out when I open the package that one item was missing. We are talking about a medium size dog mattress. I'd understand if it was something small and they forgot, but I only order TWO items and one of them was a mattress for dogs. They charged me and I HIGHLY doubt they will give me refund b/c according to their tracking, it was SHIPPED. TJ MAXX is the BIGGEST SCAM OF THE CENTURY. I WILL NEVER SPEND ANOTHER DOLLAR MORE AT THAT STORE. They should be ashamed of themselves.

My card was charged from another state 1000 miles away and TJX Rewards held me responsible for that. While I am in possession of the card, how can someone use the card and I should pay? The customer support pretend to be dumb. I have to pay $101 for no purchase!!

I love this store, good prices for fair quality items but I have shopped a lot of TJ Maxx stores and I have never seen bigger people working in them. I mean never. The Abilene store only has young tiny females, which is fine for them but I thought that Hollister had that market covered. I agree with the rest of the reviews. We need grown ups working somewhere for the store and it would be nice if they represented their customers more.

Ever try to buy runway items at TJ Maxx, and then return them, with a receipt, all tags attached, within the allotted time, only to have them look it up in a handheld computer, call 10 people over to examine the item, whisper about you in a huddle, ask you if you switched the ticket, and then ultimately decide to take the item back begrudgingly because they have to? Welcome to TJ Maxx where customer humiliation is the "service du jour". Their "descriptions" rarely match the item, so the 16 year old minimum wage high school kid at the register has no idea what to do.

Do you even look at what you purchase and what it promotes? What is the message to a high-need neighbourhood when the home decor you chose to sell looks like a crack pipe (see pictures below!). As an educator who deals with students facing these situations in their lives, I found this item extremely offensive and of poor taste! We are in a national crisis with crack and cocaine, and proudly modeling the artifacts as home decor is a slap to the pain and suffering many in the community are struggling with! I would hope these items are promptly removed from all shelves!

I have never felt so uncomfortable shopping in a store before. I am at unless Ridge Hill, Yonkers. I was making a purchase at the register. I noticed the cashier kept looking at the ticket. I asked "is everything ok." She said, "no, this is not the price for the item." She then took the yellow label off. It was a Calvin Klein hand bag for 59.99 down yellow ticket to 30.00. I told her I didn't place it there and she proceeds to ignore me. She calls over another person who is in charge of the front.

Sent my daughter to the Hoover, AL store today to purchase some jeans and to return two items. She had a receipt for both items; however, she was told that they were not accepting returns for the day! What? How is that possible??? They did, however accept purchases. POOR CUSTOMER SERVICE!!!

I paid off the balance on my account back on May 21st 2016. Prior to that I called at Customer Service Dept. to verify full amount. They confirmed my balance was $1,711.47 which I paid off that day. A few day later I got a statement that said I had a balance of $41.68 for finance charges plus $25.00 late fee. I called immediately and they said it was a finance charged applied for the month I had paid. I said it was not fair that they didn't advised me of possible charges after a pay off, so I asked if it was possible to waive the charges as courtesy. I would really appreciated it. They said they would submit a request and I would have to call back to follow up on it. Well I called today to follow up on the requested and to my surprise my balance was even higher. Now it was $103.00. I asked to speak with a manager or supervisor, Allan one rep claims "we're too busy" and was not able to transfer me.

This is not for the store itself, which I love and have nothing to complain about. This has to do with the very deceitful 'rewards' credit card they offer. Had I known what was going to happen, I would NEVER have signed up for this. I've been making purchases and paying on time and I looked at my credit card statement and lo and behold owed "interest charge on purchases" for $14.26 last week. I could not believe it. They 'get you' by offering rewards points towards in future purchases, so the idea is you spend more, you get more back. But you also apparently get CHARGED on these purchases! It's a sick trap and hugely disappointing especially since I'm a LOYAL shopper to these stores. It makes me second guess even supporting them by shopping there. I will be discontinuing my usage of the card.

I purchase a watch from TJ Maxx online for my aunties birthday. I mistakenly chose an old Address I use to live in 1 hour away from me. I called their company's CS, I was hung up on 6 times. I was later fortunate to get someone who told me that they would change the address despite the fact I ordered a day before and the item hasn't shipped out. She said I would have to call ups. I called ups who said they can only change it on shippers request. I called TJ Maxx. Beak antithesis what I was advised. They were very rude and dismissive saying there is nothing they could do. It is against their policy to change address and it's my loss since I put the incorrect address.

I accidently forgot my handbag at the St Cloud, MN Store. I was an hour away before I realized it. I called and talked to the manager Lilly. She shipped my bag to me FedEx. It arrived with everything intact including the cash! I was so impressed with her service and her staff's service! I shop at TJ in Duluth, MN at least once a week. They are nice enough but the staff at St Cloud were AWESOME! Kudos to them!

Today we bought among other things roasted almonds in and walnuts packet which contained rancid stuff at State College, PA - TJ Maxx. I went to return it - the customer service is non-existent. As the packet is opened I was told that they cannot accept it. The customer service rep did not even understand what rancid means... Well I just left the packet and told them do whatever they want. If you can help don't buy food items from TJ Maxx.

I ordered a pair of wedge sandals (Soho Girl Sunny 2 Cork Wedge Sandal) back in May so I would have them in time to for a wedding in two weeks. I only wore them a handful of times to get used to them as it has been quite a while since I've had a pair of shoes that tall. I wore them to an interview last week, but as I got in my car to leave, a strap broke on the shoe.

TJX rewards card is a complete rip off. Extremely long hold time to get NO assistance rather instructed to call yet another 800# not listed on bill. Don't allow account online access & charge late penalties prior to sending out statements, refuse to take payments from anyone other than account holder regardless of hospitalization. Refuse to make mailing address corrections to insure statements are received. Both Jasmine & Carmy do NOT listen & constantly interrupts trying to quickly pass call onto another person.

I sent a postal letter to the corporate office and explained the situation. They replied with an apology and a $25 gift certificate. They said their video surveillance showed my mother "placing her money back in her wallet." Therefore, they have no reason to think anything else happened. While I am pleased that they responded to me, I am unhappy with the whole incident and initial way my mother was treated by the employees of this store.

I ordered two of the same dress for my upcoming wedding. The Theia cap sleeve V-neck gown in ivory and white. I decided to keep the white dress to wear at my wedding and I returned the ivory dress. I accidentally returned the ivory dress in the plastic of the white dress which I didn't realize had the SKU of the white dress on the plastic. So when the dress arrived back at TJ Maxx they refunded me for the white dress even though I returned the ivory dress. The white one is hanging in my closet.

Went to pick up a $600 layaway and they put it back after 2 days of original pickup! A $600 sale thrown away! Now I spend easily $500 to $1000 each visit at least 3 times a month! Instead of contacting the customer you cancel and you claim put it back! Then keep a portion of my money!!! I'm livid and WILL NEVER SPEND ANOTHER DIME IN THIS ** PLACE! You don't require any extra time to pick up a layaway... I can see 10 days but 5! What the hell but it was so much nice stuff I'm sure staff just bought it all up. Why it was cancelled so quick!!! Sad management and sad low uneducated workers! They look like they have no real training or even want to be at work! A $600 sale and that same day I spent an additional $350 on more clothes! Almost $1000! NEVER AGAIN. I'LL SHOP GOODWILL FIRST AND ONLINE BOUTIQUES!

I had an older gift card that I had to take to a store (inconvenienced) just to find out the balance because there was no # to call on the card to find out the balance. I did use the card for a small purchase while I was there. It was a $25 gift card and still has a balance of $19.64. Today when trying to make a purchase online, I could NOT use the card because there is NO Scratch off pin to put in the number that the website asks for after putting in the card number. So after trying to find a contact us page on the website which I never found, I called a CS Number that I did find. 1-800-926-6299. First I got a message about how no one was available because of some kind of MEETING then it gave me the option to have them call me back when a rep was available.

I placed an order on line for several sets of wine glasses. One of the boxes had 7 glasses when there should have been 8. I called customer service and just ask them to send the missing glass. They said I would have to pack them up, take them to UPS store, wait for a credit and then reorder and hope that it comes correct the second time.

Placed online order on 4/19/2016. Immediately after wanted to cancel because shipping costs so high. But there is no cancel functionality with this system, unlike Amazon, Walmart, Target, etc. Apparently there is small print someplace telling you this, but the TJ Maxx system lacks standard, basic ordering functionality. I immediately called to ask if I could cancel. The customer service rep said I could not cancel, but I could return the order to any store for a refund of both the item charge and shipping charge. This turned out to be incorrect. Two errors on the part of TJ Maxx: online system is not robust, lacks basic functionality, and 2 customer support gave incorrect advice and company refused to compensate my shipping costs--which were $9 on a $25 item.

Ok not the 1st experience with pricing. Purchased shorts for 16.99, at TJ Maxx. Next door same shorts 19.99 at Marshalls. Prior experience in Home Goods with an area rug purchased for 399.$. Returned it due to defect. Store returned it to had identical rug for 299$. I however did have receipts. Got my full return. My problem is with corporate - explanation of purchasing items at different times by different buyers. Doesn't fly with me. You do not get different pricing from same vendors at different times.

I ordered packing cubes, 1 red backpack, and 3 pink backpacks. The backpacks were gifts for a dorm party. When I opened the box that was delivered to our doorstep there were a pair of black boots, a small pair of blue jeans, and the items I ordered except for the red backpack. I finally found the customer service telephone number on the TJ Maxx website and called explaining my problem. I was told to put the items that I did not order back in the box, place the return label on the outside of the box, and drop off the package at the UPS store. I was told I would receive a refund and an e-mail with the confirmation of this agreement. Neither has happened. I have also sent e-mails and have had no replies concerning this mix-up.

TJ Maxx credit card has a 26% or 28% interest rate. It's ridiculous. They don't tell you this when they push the product on you. I found out when I got the paperwork in the mail and tore up my credit card. My mom just called me and said she got the credit card. I told her about the interest rate and she went back and asked that they cancel the card. She returned the garment and purchased it for cash. It was about $10. Really? Your cashier pushed the TJ Maxx credit card on an elderly 75 year old woman for a $1 discount? Really? This is borderline elder abuse. Cut it out! I just wanted this information out there. No need to contact me. I'm too busy for this.

I was in my local TJ Maxx shopping in the clearance isle for some washcloth. A ** lady was at the right of me shopping too. I heard a door open. It was the stockroom. A man came out, looked at me and proceed to where he was going, then he pass by again and went back in the stockroom. Shortly a guy came with a cart, ask the lady and I if the cart belong to us. I replied no. She did as well.

After several messages back and forth explaining that TJX website does not work correctly. Needless to say, I will be cancelling my account. If TJX cannot find someone within their company to correct their website to make it work for their customers, how can I trust they will secure my account information?

Back in December I had fraud in my checking account and savings account. I had a lot of stuff not cashed. I made a police report contact everyone about the fraud. Since I made payments online I had a lot of trouble with this company. Today I received a letter stating that my account was closed. And when I asked them about purchase on December the person on the phone said there was two of them and on December 24th. I explained to them I never used it that day. And I couldn't find a receipt for purchase and the person said one had a signature. I asked about the other one, no comment.

I went today at TJ Maxx 1630 east 15 street Brooklyn, NY 11229 location. When I was about to pay, suddenly I slipped because the floor was wet and slippery. Someone dropped the water bottle and there was big puddle of water. There was no sign or anything. I was all wet and when I ask for help to clean myself nobody helped me for 10 minutes. I was soaking in water with my handbag's. And nobody from the store immediately came in action to put a sign there or to warned other people. I was standing there waiting for help and same time was warning other customer to be caution. When I ask them to help me to give me some paper towel to wipe myself.

I placed an online order today. Within 2 hours after I placed the order, I realized that I forgot to update my shipping address. Called the customer service and was told the order is already processed and no changes can be made. Even though the order status on my account only shown as "order placed" instead of "order being processed". The only option I have is to wait for the tracking number from the UPS, then call the UPS to re-route to my current shipping address. This is beyond absurdity!

Well, I used my TJ Maxx credit card and set up online bill pay and somehow, the setup went wrong and the payment was not sent. Synchronicity bank does their billing and would not bend on the mistake as a late payment notice went out on a $117 balance. Beware of Synchronicity bank.

I went there yesterday and had the worst store experience trying to exchange a pair of pants. Tania, the Assistant Manager was unprofessional and dishonest. I asked to speak to the Manager and instead, she sent a store associate to deliver her message. The associate said that I could not return the item because every store sells different brands and that I had to go back to the original store of purchase (this is unheard of!). I asked to speak with her directly again and she finally decides to speak with me. She also tells me that the item is in terrible condition in which it was not because I never used the item. She continues to make up all these excuses as to why she can't exchange the item. She then says she can't find the item on the scanner. She tells me to come back on Monday to speak with Kiana, the Manager to see if she could do something. I work on weekdays and was determined to get this solved as Tania is NOT a problem solver.

This particular store always has problems: One... went to return a piece of artwork that was also a nightlight for the wall. Someone not me damaged the light clicker. It was pushed out of the wood and loose. The light would just die out. Very depressing. So I glued it back in and still would not really stay on without a lot of maneuvers.

I was having problems with this Lead person at the Frandor store. I had a few questions about a couple of items I was going to purchased. I was so frustrated that I left the store without purchasing the items I wanted. I have never had an store employee so rude as she was that day and I realize everyone has their day. But when I went home and was talking to my wife about my experience with this person, she said "oh yeah" and started describing her to me and it was the same person. Then my wife said "that's why I go to the Lansing Mall TJ Maxx, much friendlier employees." Here I thought because the Frandor store was a new store employees would be nicer. Not this Jasmine **. Disappointed.

New to this card. Paid it off as soon as I used it which was only two times. Just got it for the rewards. Second time I used it and paid it off by phone they double charged me. When I called to ask them to remove the second charge, they said they could not reverse the charge and it would be 10 days before they would send me a check payment. Very shady. So basically, they sit on my money for 15 days... Closing the card as soon as I receive my check... IF I receive a check. SCAM!!! Also, NEVER GOT ANY REWARDS.

I opened a credit card with TJ Maxx. When I cancelled it I tried to delete my online account so my personal details would be erased. To my surprise this option does not exist.

Why does TJ Maxx not let you use the restroom. They told me I had to go next door to Target.

Ordered a gift card online on 12/11/15. TJ Maxx charged my card on 12/14/15. I contacted TJ Maxx customer service on 12/16/15 by email because the tracking number they gave me said label has been created and it wasn't moving. I received a reply to the email three days later on 12/19/15 stating that this was an issue with FedEx and it will take 8-10 Business days before they can get it resolved. I finally reached someone from customer service on the phone after waiting 1-1/2 hours... Yes 1-1/2 hours and it was pretty much useless to even contact them. My debit card will supposedly be credited in up to two weeks after the investigation. Gee Thanks TJ Maxx for tying up $200 of my Christmas spending money until after Christmas. What a useless customer service and shipping department at this facility. BEWARE don't buy from TJ Maxx online.

The manager at the TJ Maxx in Chino Hills was very rude and arrogant. I came in to return a piece of artwork. Price tag was still on, it had no damage and wrapping was never removed. I had a receipt but it was past the 30 days so I asked for store credit. She said no. I told her that I do a lot of models and have made other returns after 30 days and was issued a store credit. She said it was policy so I pulled out my iPad and looked it up on the TJ Maxx website which said credit was issued if I had receipt. She said it was up to her discretion and she would not give me credit. The receipt it was on, I had spent $300 dollars and was only returning one artwork. I spend a lot on models' accessories monthly. I will never go back to this store. I have TJ Maxx charge card also which I will no longer be using.

I did Christmas shopping online. My packages arrived fast, however everything was damaged. It's a week before Christmas, so I called them. After waiting 53 minutes, I am told that I have to mail them back and wait for refund. I have no gifts plus now I have to mail whatever I have ordered back to them. Lady in customer service said packages cannot be returned in store. Thank you TJ Maxx for ruining my kids' Christmas.

I noticed on my bill that I was charged $2.00 on my credit card bill. I had a balance of 21.00 plus the 2.00 in interest. I called to question the interest charged. They said even if I had a $1.00 to pay, they would charge me 2.00. They said no matter what the balance is, they will at least get 2.00. How Crazy is that! I also had tried to return the item, they said "no receipt, no return". I have paid my card off and will never use it again.

I ordered a $50 gift card online as a Christmas gift on 12/3/15. Early and plenty of time for me to receive the card in the mail. So a week later I check the tracking information to find out that the package containing the gift card has been damaged by FedEx and will not be able to delivered. FedEx then directs you back to the store you purchased the item from.

I purchased a DVF dress on online and when it arrived it was covered with deodorant marks inside and outside of dress. I contacted customer service to request an exchange but the dress is no longer available in my size. I was told that they would give a credit for shipping if I decided to keep the dress. I searched for the dress online and found out that it is now selling for a lower price but my size is not available. I was willing to get the dress dry cleaned so I contacted customer service via email and was told that they could not give me the lower price. I was told to return the dress and they will give me a refund. However, I love the dress and would not have ordered it if I did not want it. I am very disappointed and will stop shopping online with this company. I was planning on wearing the dress to a holiday party this coming w/e so now I have to go find a new dress.

Returned a sweater that I discovered had a tear when I got it home. I did not have the receipt but the tags were on it. Was shocked when she said she would not take it back. Really? Only 16.99 but I wish I had all the money I have spent in TJ Maxx! The manager was rude about it. I won't shop there again. Customer service counts people!

On November 30, I placed an online order and was told it would be shipped and arrive within a week. And on Dec 2, I got a shipment confirmation and a FedEx tracking number. Except it hadn't shipped. And couldn't be tracked. There was just a shipping label created and it stayed that way for the next 2 days. So I called, and was put on hold for over 12 minutes, and I asked about the discrepancy. I was told that it had NOT indeed left their facility, but it HAD shipped and this conversation went back and forth for a good deal of time. I could not make this person see that if the items were still at their facility, the order had NOT shipped.

Saw a pair of boots at my local TJmaxx. I didn't buy them at that moment. When I got home I decided to go online at TJmaxx.com to see if they were on there I was just going to order them. Well when I got on there they had the boot but not my size. So I went back to my local TJmaxx store and picked up the boots. Went to the counter to pay for them and they would not match the price on the internet. Online the boots were 49.99 at the store 69.99. I feel like we who shop at TJmaxx are being ripped off. Same brand, exact same boot. But they wouldn't match their own online price. It wasn't on sale or on clearance either online. They are ripping everyone off. I understand prices being different at different location of stores throughout the country but they should match their online prices!!!

I placed an online order. My items were shipped out in two different shipments. I wanted to return one of the items from the second shipment. Apparently, I was unable to do so because I did not have the Shipping Confirmation email or the packing slip. Here's the thing: I never received a Shipping Confirmation nor did I receive a packing slip. I think I spoke with 10 different customer service representatives and none of them could send me the correct Shipping Confirmation email. Because of this, I also rejected the other shipment. I never picked up the package from the post office and it was apparently sent back. However, I am still waiting for those items to be credited back to my Visa. Basically, I just lost out on $200 because of their incompetence. I am absolutely livid. This is ridiculous. These people are unprofessional and stupid.

I have shopped at the Maxx for over 20 years. Used to love it until today. I was trying to purchase a designer purse that had a small scratch on it. We both tried to rub it out to no avail. I asked if it could be discounted. Cashier called over manager Debbie. Debbie stated that she could discount the item $.99!! Are you kidding me? Debbie was the worst excuse of a manager ever. I will never shop at your store again and will pass this info on!! Do you need 99 cents that much??

The store is unpolite when dealing with those who have lost a receipt but still have tags. This store is unfriendly and has people whose minds are in the gutter. I had a return for my mom in law which was fairly small, I'm talking $30-40. They took my items and refused to give me them back as well as claimed that they were ever purchased which was so bogus because she had purchased them that morning. And the only reason we didn't have a receipt was because a gift card was use in which she threw away because we didn't believe we would need to return. Never shopping here again. TJ Maxx Goodyear, AZ you just lost one of your best customers.

I went to the TJ Maxx on the 28th Street last evening to return a product. I couldn't find my receipt but I did have the product tag with me. Usually when this happens the cashier asks for a drivers license and then would issue a store credit, which is fair and understandable... And I know this because this had happened to me before at this same location. However this was not the case last evening! Both the cashier and the store coordinator (don't remember their names) had extremely poor customer service. It was like they had no idea how to read and enter my drivers license information into the system because my drivers license is issued in Canada... Which had never been an issue before with any other cashier at this same location!

Tried to make a pmt. at store. Can't said the clerk. No way. You have to make payment thru the mail & Must have a checking acct. If you don't have one you must go to a bank or P.O. and buy a M.O. and then to P.O. and mail to their main office. And by the time you're finished and the product is not satisfactory you're out of luck!!!

On 9/30/15 I went into the Cross County TJ MAXX store. I wanted to return a Cynthia Rowley handbag. I had purchased this bag in August, I later changed my mind about keeping the bag but I had removed the tags and I also did not have the receipt. So I went to my TJX credit card and pulled the item up and printed out the item and took it with me. I was treated like a criminal, I was ready to run with all that they done to me but I knew had I left the store angry they would assume I had stolen the bag. I was ask to give him my credit card. I gave him the card and he pull the item up, the purchase receipt. I was asked to give them my credit card again, I did and this time another, manager (Julio) took my card and left the floor for about 10 minutes.

That manager is really mean and her employees are the same. I went to exchange some glasses cause they are prescript and I have my receipt. They don't wanna change it, they said it's not from there even I prove it. They are racist cause I see other people come, American lady and they didn't said anything. Just give their money back, no questions. That's racist against me even I work same building, they know me. Manager name Oxana, employee Roya.

I was with my mother and my cashier asked how we were doing. Then proceeded to ask several personal questions that should never be asked. Every associate should keep the small talk at a minimum and respect every customer.

Please note I finally received my refund of $31.88 today for the missing items. It took them more than a month. Lesson learned.

On two occasions two years apart, I have witnessed a customer with one pitbull on a leash enter the store. When I complained the manager told the owner and dog to leave. The owner was outside of the store with her dog and looked very dejected that her attempt to do this was thwarted. I then entered the store on 9/13 and once again another pitbull. I told cashier and he cheerfully said that they allow dogs. I called customer service and told them. They said they allow dogs. How can dogs be allowed in stores with food and other personal items? I will not shop at TJ Maxx again. I see that another person wrote in with same complaint. This is a low class store then I have concluded.

Location: T.J. Maxx, Atlas Park, 80-16 Cooper Ave, Middle Village, NY 11379. I have put a Trench Coat on hold on September 2nd, 2015. However at the end of the day I was not able to come back and actually purchase it. A day after I come back and look for it everywhere, even ask couple of associates and I'm told it was sold. I live 5 minutes away from the atlas mall and so on weekends I usually stop by the mall and browse. Today, literally 3 days later, as I was paying for my purchases at the cashier area, I notice the trench coat hanging on the hold rack. It is 9:50 PM 10 minutes to closing. I ask the cashier to tell me if I can have the trench coat as I know based on TJ Maxx hold-policies associates are required to put back the merchandises at the closing.

I observed non-service dogs allowed to enter the store on several times and dogs allowed into the fitting rooms. This is health issue that I feel needs to be address. No associate or manager put a stop to this when I observed this situation. I have bad allergies and asthma. Feel that someone needs to stop this policy.

Hello. I'm very disappointed with TJ Maxx at Pineville NC. I been a regular customer for them since 1994 and I was happy until today. Well today I went to buy two backpacks for my kids and when I paid at the register I paid $46.00 for my items but by accident I give it to the cashier 4 twenty-dollar bills. They was stuck together. When I went out and I looked for my twenty I realized I gave it to the cashier. I came back to the store and asked for my money. They told me they are not responsible. Wow, that surprised me because they are not trustful and NOW I never ever going to have any business with TJ Maxx or Marshalls stores or any related with this corporate. I hope Bless you business, enjoy the $20.00. It is not the value of the twenty, it is how trustful your Business is.

I purchased a pair of shoes from Tjmaxx.com. Was shipped a totally different shoe. I returned it with the return packing slip that came with the purchase (they deduct $8 from your refund). They lost my package! I shipped on the 3rd-tracking said it arrived the 6th. Tjmaxx said they never received it. Emailed 3 times and made 5 phone calls. I needed these shoes for a wedding. After one nice representative said she contacted the warehouse and I would receive my refund, I felt comfortable enough to order a new pair. I was shipped the same wrong shoes!!! Instead of having another 28 days of emailing and phone calls to Tjmaxx, I returned them to the store. I've been a loyal Tjmaxx customer but after this experience I will go somewhere else.

A T.J. Maxx cashier told me my debit card didn't go through and swiped my credit card twice. Hours later there were almost $3,000 dollars in charges. A coincidence? Nope. Later I looked at that receipt and my original swipe of the debit card went through and I truly believe she lied to get my cc info and create a duplicate card. ** T.J. Maxx.

Went online to pay the balance due on my account prior to going on vacation. Did not realize that the date for payment was automatically set at the due date. After completing the transaction I logged out, then logged back in and discovered the date for payment was July 22 instead of July 03 (my intended date). Notified the company via email. Received a reply instructing me how to change the date. Did this without any problems. Sent another email asking what I needed to do to prevent another payment from being deducted on July 22. Never received a reply.

May 2, 2009 I walked into Home Goods store owned by TJ Maxx Company. I went to go to the bathroom after a while and when I went to put out my arm to open the ladies room door I slipped and fell on a large pool of water on the floor. I was seriously injured. I broke my arm in three places and had two operations on my wrist. It took 3 1/2 years of physical therapy to get the use of my arm back and it will never be the same. A lawsuit was filed and the first Judge would not dismiss the case as he said there was sufficient facts. TJ Maxx had another plan. They waited for the Judge of their choosing 4 1/2 years after the incident. We finally went to court and the whole thing was RIGGED.

I purchased a Gucci wallet for my husband for Father's day along with a bracelet for myself from the online store. When my package was delivered the bracelet made it and the empty wallet box. Based on the condition of the box, I can tell that UPS did not tamper with the item and the wallet was stolen at the TJ Maxx distribution center. Are they hiring ex-cons? Needless to say I was beyond irritated - but things happen.

I was walking towards the bedding department and overheard a very rude and irritated customer, talking to an associate by the name of Jeremy trying to get him to take a sticker off of one item and put it on the item that she was trying to purchase. He explained to her in a very courteous manner that he couldn't do that. He then offer to get a sticker for the item that she wants to purchase. She didn't want to hear that, so she was really going off on him. As a customer I appreciate the way he handled the situation with integrity as well dignity. I salute Jeremy at the Eisenhower store in Savannah Ga.

I return scarf yesterday at TJ Maxx. No receipt. It was $16.99 scarf and given very hard time to give my refund back. And it took an hour time to find price and Manager was offering $4.50 refund based on what employee said to her especially when she did not find same company product. Very unprofessional, slow, no courtesy and finally gave me only $7, trying match color and not company. Manager need better training and need employees, those respond fast. Senior went off 1 ahead and responded 20 min later.

I only use this credit card occasionally and when I do the monthly balance is +/- $20. I inadvertently missed a payment in April. Within a few days of the May statement, this company reported me to the credit agencies. They did not call or send an email like other companies do. I realize in the end I have to take responsibility for it but most other companies realize the seriousness of negative reporting and they won't do it unless after trying to reach you they are unable to get assurances of payment. TJ Maxx ruined an otherwise perfect payment history and this lowered my credit score significantly.

TJ Maxx.com is the worst customer service ever! I bought over $100 merchandise and used the free shipping code (free shipping over $75) and they still charged shipping for about $9. I did contact them via phone and email more than 5 times. They promised me will give me refund every time and I did not see any refund since 3 weeks ago!!!!

I purchase two of the same items and was charged two different prices. The store acknowledged the difference but did not adjust the price. Not right, not fair business.

worth the potential health risk.

Very VERY bad store. When I went there I got my son, my mom, and myself a lot of clothes. My son needed a lot of clothes for his trip to Germany... However when we went to pay I gave the cashier a check, then she scanned it and it was not permitted. I called my bank and they said it wasn't them so then I talked to the cashier and she said it was the STORE that wouldn't take my money, so I got very mad because the store didn't accept my money. So I just left everything we spent 2 hours getting on the cashier's table.

I tried applying for a credit card at Marshalls but got denied because I have a consular "Mexican ID" but I'm an american citizen but lost my ca id. They made me feel like an illegal alien. Felt humiliated by service rep. Won't shop there any more. To me that's discrimination and racist.

Who had a business that has a listed number to contact their store during normal business hours but the line is never answered? Elk Grove store no matter what the time I've called no services. I'm pissed off because I cannot get through to report a lost draw bag. Well when I enter back at that store I have plenty to say. And tj maxx will have of course a damn good explanation.

I worked for the TJ Maxx in Lincoln, NE for over 2 years, and I loved it there! I had a family away from home. Everyone had everyone's back! However I transferred to Missouri and I have never felt more unwanted at a job as I do now. Everyone talks behind your back. I am offered shift and then they are given to someone else at the last minute! I have been passed up for a promotion 3 times, because, "we don't know you"! I forgot to mention it would be a promotion to merchandising coordinator, which was my position in Nebraska! Do NOT work for this company in Missouri!

I got a TJ Maxx rewards card last year (their credit card). I wrote my mailing address as a PO Box. I bought about $57 worth of stuff. I never received a bill and actually forgot about it. 6 months later I receive a bill from them in my box. All the bills were sent to the wrong address and my postmaster finally put them in my box. (I live in a town of 1,000 people so it is easy for that to happen with a postmaster.) I called the no on the Rewards Credit card statement yesterday. They said it went to a collection agency and I had to call them. I called the no. they gave me 3 times and I was disconnected. The fourth time I called they said to leave a message and someone would get back to me. No one ever returned my call. I am happy to pay this little bill but I am frustrated with the whole process. TJ Maxx never sent the bill to the right address and I don't want to get bad credit over their mistake.

Worst credit card ever!!! I made a payment to T.J.Maxx and my payment was not posted. I called them and they pretty much didn't care. Didn't help me, customers service sucks, they blame my bank but their system suck! I had to made double payment to avoid getting charge interest in the same month while I took care of the problem. It was their responsibility to make a payment search but they didn't want to do it and they didn't care. DO NOT USE T.J.MAXX or CAPITAL ONE!!! They suck and they charge you too many interests. Discover is way better!!!

I did purchase on 04/23/2015 a pair of Coach shoes for my mother in law. She was wore them few times and the right shoe became defective. I went yesterday at the TJ Maxx where I bought the shoes and they refused to return them by saying that they are not reusable. The Manager ** was very mean and unreasonable. They have to stand behind what they sell. Why do I have to pay for defective shoes not been worn even for a month. She had them 04/23-05/06. The worst customer service and management that I ever had to deal with.

Worst place to work for. Managers are rude to customers and employees. They make you ask for donations for their bogus charities and continue to pressure you into selling the worst credit card in retail history. If you cannot sell their cards your hours are lessened. The workers are overworked and paid poorly. Their merchandise is crap. Look out for holes in clothes, purses, shoes due to their security devices.