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TJ Maxx, Poughkeepsie, NY. Terrible customer service. I went to return and item that was addressed from TJ Maxx corporate, so when I went to the store to have returned the item the store, employee that said her name was Kristal young blonde with glasses, approached me with a very arrogant attitude and insulted me in front of other customers and employees. Not going back to that store. TJ Maxx should not hire people like her!!!
This location I believe has the worst of the worst customer service. So I find a product and I give it to one of the employees at the register to hold it for me as I wanted to carry on with shopping and could not carry the customer paint with me given the dimensions. She takes it and reassures me it will be there for me once I’m done. I do my shopping and go to ask for the paint I’ve chosen and guess what, it’s been sold.
It took me a while to go find the person that I gave the paint to. She starts looking for it as well until one of the managers stops and tells us they just sold it. Horrible people, not approachable, zero sympathy. I just felt like throwing up from all these feelings surrounding me and these people with a blank stare not even caring or apologizing. Plus there’s always big lines on this TJ Maxx/home goods store as they only leave a couple of young girls at the register and the rest just wanders around with no purpose. Never never going there again.
I purchased several shirts for an important interview and took them home to try on with my suit. I was in a rush, so I didn't try things on in the store. I figured I'd find the right shirt with my suit and return the rest. Just kidding though! I went back to the store within 30 days with my receipt and they would refund me for an $80 shirt that I never even wore because it was missing some kind of tag inside the shirt. The security tag was still on it. Additionally, when I got home, the paper price tag had fallen off into the bag. A damn paper price tag tied in with string fell off the garment and they say they can't refund it because of that.
So they sold me a shirt with a missing tag inside and say they can't return it because it's missing a tag and they can't sell it like that. Well, they did sell it like that. To me. And now I'm paying the price for it. I will never, ever buy one thing from TJ Maxx ever again and I will be telling all of the people I can not to shop there as well. This was their fault and now I'm paying the price for it. They sold me the shirt without the darn tag on it in the first place!
On October 29th 1:39 pm the day manager at the Encinitas Store was rude, would not give me his supervisors name and did not give me the customer service phone number when asked. He had the nerve to hang up on me. After owning my own customer service business for 33 years, I believe this day manager should be put on suspension. Customer service is exactly as it says, customer service. TJ Maxx should be responsible for managers verbal abuse. I have been a happy customer for 15 years... What products I have purchased in the last 30 days will be returned today.
I had to purchase several items of clothing for upcoming trip and went to the fitting room to try on the clothes. Fitting room assistant, whose name was Mazol, was very polite, knowledgeable and helpful in locating the right sizes for me and making my shopping experience pleasant and enjoyable. I bought several items and at checkout I got Mazol as my cashier again and she was very quick, efficient, and most pleasant cashier I have met in a long time. I am so grateful for her personal touch and help with my purchases. I wish more customer service assistants and cashiers were more like Mazol.
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I ordered a $70 dog bed and was sent a kid's pillow that sells for $13 on their site. Of course they charged my credit card the $70. Now they will not do anything to fix THEIR screw up. "I" have to send back incorrect item, "I" have to wait for a refund which will be 5-8 days after they get wrong item back and "I" have to reorder the dog bed again. Great job TJMaxx on losing another customer!!!
Do not get a TJ Maxx credit card. To start off I love shopping at TJ Maxx, so, I decided to get a credit card there. Big mistake. My first bill came it was around $90 so I went ahead and paid it off. Sent a check with the statement in the mail. I get a statement the next month with a late fee, so I check my bank statement thinking something went wrong and nope, it's showing that TJ Maxx took the $90 out. I then call TJ Maxx customer service to let them know they did something wrong on their part.
The women tells me to send the bank statement to them via fax so I do, a week later I can't use the credit care because they have it flagged as being overdue a payment (which is wasn't) then they have the collections department calling me for my payment. I've now talked to customer service three times now regarding the issue and they are completely useless. They can't tell me anything except it takes 30 days to go through and each person I talk to acts like I'm mistaken and I haven't paid the bill. They are like robots. This whole experience has been one pain after the other and I've used the card once. This is just a warning to not bother getting a credit card with them.
Yesterday I had the worst customer service experience ever. The location is at 171 W 230th street Bronx, NY 10463. The cashier I encountered yesterday thought it was okay to be extremely rude and not helpful. I initially informed her that I was doing two returns and purchasing more items so it could either be an exchange or a return. I did let her know that I did not have my receipt. While I was waiting for her to start the order she decided to stare at me for 2 minutes after which she started yelling at me, asking where the receipt was. I responded by letting her know that I had already informed her that I did not have the receipt but to let me check in my wallet for it. When I did not find it I let the cashier know and I told her that I would like to do an exchange.
She then started berating me, saying that it can't be an even exchange because I'm not getting the same items, to which I replied to her that I was fully aware of that. She continued on and on, so I just kept waiting for her to finish. She then took my ID and walked away, all the way to the other side of the floor. I looked at what she was doing since she took my ID with her. When she came back she told me I wasn't supposed to be looking at her at which point I reminded her that she took my ID so I wanted to see where she was taking it.
By this time I was close to canceling the entire purchase. After she rung me out she insisted in keeping my TJ Maxx gift card. I asked her for it back to which she said that it didn't have any money left on it. I told her that I still wanted it since it is my gift card. Her behavior was completely appalling. She then threw the card in front of me on the counter. The whole interaction with her was a very awful experience, when all I wanted to do was pay for my items and go home instead of being berated and treated very rudely by this horrible cashier.
Before I left I asked her for a second large sized shopping bag for my purchase which was sticking out of the bag that she packed. Instead of giving me another bag she asked another cashier to get it for me. The other cashier brought a small bag since she wasn't aware that I needed a big one. I asked her for a bigger one which she gave me without hesitation. It was the worst customer service I've ever experienced. I felt like I was being bullied by this cashier, from the yelling to the throwing of my gift card and trying to reprimand me when I was concerned that she walked away with my ID. I did not see her name but I'm including a copy of both my receipts. I hope this cashier gets proper training because her behavior was appalling and lacked any kind of decent customer service.
Very rude lady who is the name Sherilvin, or something like that. I always shopping from this center, and I pay money at least 50$ Each time. But this was the last time. I am sorry, she is a really rude and selfish lady. She is not fine as a customer service.
In the past two months I have received two broken items - all due to cheap packaging by TJ Maxx. In each case I've sent pictures, had to deal with UPS coming to the house because TJ Maxx tries each time to blame UPS. I accepted a replacement for a ceramic pitcher and that one arrived in even more pieces. To be clear, there was not one dent in the outside box. The individual packaging for the pitcher amounted to one thin small piece of bubble wrap. For the 3rd time, I have been told I have to start the process from the beginning. I have spent hundreds of dollars lately with them, and even a supervisor cannot authorize just refunding me $10. It's TJ Maxx's policy to require pictures and a UPS claim for every item is all they would say.
I'm a bit disappointed as I'm an avid Credit watcher to keep my points "on point". I opened a card at the store and was given a $1400 limit. When I received my card, I had the number listed on the paperwork but called to activate and said it was $1200. I was ok with that after they told me they had the right to change it during the process prior to sending it to me. I immediately set up and online account with them and did an auto draft payment set up. Being I did it over a month prior to the due date, I should be fine right. So they never drafted the money and I instantly got a late fee. I called them to pay the balance off and they refunded the late fee due to the online setup. NOW... here's where I'm mad.
My limit is now under $250... WTH. Why? They told me for a list of reasons, that my credit history had lack of payments on time, and all this other nonsense. My credit has been a borderline 700 on Credit Karma with a perfect payment history rate because I PAY EVERYTHING ON TIME AND MORE THAN WHATS DUE. My credit to debt ratio is only at 15%... that's less than the suggested 30%. I have no boo boos on my credit. I have lined up to $25,000 and as low at $1500... Where in the world to they immediately reduce my limit to under $250. I filed a dispute with them and with transition as their reasoning. Customer service was terrible and they offered no confirmation number or documentation of my dispute and said they didn't have the capability of giving me this information. If they don't raise it back up or give me an explanation, I'm closing my account. They make my credit look bad.
Ordered a pair of Merrell shoes online at TJ Maxx. Credit card was charged immediately but several days later when checking the order status I found that the order was cancelled. I was told that the size was not in stock, even though I could again go online and put that same shoe and sizing my cart! I was also told my credit card refund would be processed in 5-8 business days! They are quick to charge you for something they don’t have but slow to refund. I definitely will not buy from them again online.
Dealing with TJ Maxx's online site is extremely different than shopping at most of their stores. Orders NEVER ship as advertised and if you dare call to question the delay, employees are rude and unhelpful. If you think you will speak with a supervisor, think again. They never are available and you are told they will call in 24 to 48 hours. I have never received a call back as requested. They are consistent with their orders--ALWAYS a problem; never ships when they said, never ships at all, and if it arrives damaged, they expect customer to do all the work. They ask for an email with a photo of damaged goods but said they will take 3-5 days to look it over and THEN decide what they what YOU to do.
Their online site has no email address for customer to use (gee, that would be too easy). I want YOU to correct your mistakes. I want a supervisor to be immediately available when there is a problem. I want an immediate credit--after all, you have my money before I even received your damaged products. They should close the TJ Maxx online site. I understand that that branch of the parent company is not doing well--not because of the stores. Perhaps the supervisors at Sierra Trading should train the incompetent supervisors at TJ Maxx online.
I was so excited to find the TJ Maxx website. Found some jewelry and a candle which I decided to purchase. I got the candle after about 3 weeks and never received the Jewelry. Tracking number said it would be delivered in multiple shipments. Attempted to contact customer service many times but was unsuccessful.
TJ Maxx needs to improve their online shopping service or just get out of the online business. I would not purchase online again. Should of read the reviews first as this seems to be the case with other shoppers.
On September 13th I ordered 2 dressy outfits for a wedding on the 29th. Checked order status online on the 20th after not receiving a tracking number for shipment. My order just got processed on the 20th! Another 5-10 days expected for shipping. The website indicated that everything was available in stock on the 13th. How in the world does it take over 1 week just to process??! Now I'm going to have to go shopping for an outfit at the store because my order likely won't arrive in time and if the items do arrive in time but don't look good I'd be SOL! I've never experienced such a delay before with no indication on the website of prolonged processing time. Even Target online, which can be slow, only takes 2 days to process. Never ordering from TJ Maxx online again! Wish I had seen these reviews before! Now will have to waste time returning items after they arrive. What a terrible waste of my time all around! Totally disappointed.
I ordered a comforter online from TJ Maxx and paid using PayPal. The comforter arrived extremely wrinkled and did not appear as shown online. I tried to return it at the TJ Maxx store in Bensalem two days after receiving it by mail with receipt in hand and was told I could only get a store credit because I paid with PayPal. Racheal (Assistant Manager) would not provide the name of her District Manager/Regional Manager and smiled throughout the encounter, which was infuriating. I felt as though I had been robbed.
TJ Maxx took my money and would not refund it after only 2 days and with receipt. I called PayPal and their rep. advised they will ask TJ Maxx to refund the money but if the store doesn't agree to the refund, it will be taken back from them regardless. I'm anxious to see the outcome. I would not have purchased the item if I had to enter my credit info. on TJ Maxx's website vs using PayPal. The TJX company received cash for the sale and should have refunded the money to be fair and reputable.
I placed an order online 2 weeks ago. After seeing they were pretty slow to ship my order, I looked at their reviews and got extremely concerned. Today, all of my items arrived and they're undamaged. I likely will stick to shopping in their stores, as I'm hesitant to shop online again given the other reviews. If you are looking at the reviews after you've already placed an order like I did, I would try not to panic, as you may not have any issues.
STAY AWAY! I ordered 400.00 worth of merchandise over a week ago. I have had an awful experience. I log into my account, and it says that I have no order history. I attempt to contact TJ Maxx customer service department and they are no help. They just say that they are slow in getting things out. I have written several emails asking why I have no order history, and why my items have not shown that they are shipping. No one has responded. I will be contacting BBB. As of now, I have no "order history" in my account, and my items are not on the way but they have taken my money. I have tried over and over to contact TJ Maxx. Read the reviews before you order. I read the same thing over and over. I would do your homework. I wish I did!!!
I placed my Order totaling $153 and some change on August 9, 2018. On August 15 I called to ask where was my order. They said it’s still processing. On August 17 I called again. They said it’s still processing. I told the lady to cancel the order. She said, "no, I cannot cancel your order." I asked why and she replied, "It’s TJ Maxx policy that we do not cancel any order." I reminded her that it had not shipped and should have arrived by now. I told her that I was going to call my credit card company and cancel. I immediately called my credit card company and explained the situation. They said that TJ Maxx had just put a temporary claim on my account that day for the amount I had purchased and to call back in 3 days. I got busy and didn’t call back.
On August 22, I went outside and found a box on my front porch from TJ Maxx. The label said 1 of 3. Yes, I stupidly opened the box and there was a liquid in the box that had spilled out. It was liquid soap from a pump bottle that had been opened and used and placed in a plastic bag. Next, I opened a small box containing a facial roller. It was broken in the box. The rest of the items appeared ok. However, that was only a partial order. I had ordered some underwear for my grandson who was visiting on the day the box arrived so I decided to keep the rest of the junk and never order from TJ Maxx again. They could have said the items were out of stock instead of sending me junk laying around their warehouse.
I’m still waiting for the remainder of my order and then I will cancel my email subscription and NEVER ORDER FROM THEM AGAIN. I will continue to shop in the store because I like the store and I can pick and choose my merchandise. TJ Maxx is not ready for the online market. Customer service was horrible. When I asked to speak to a supervisor the woman on the phone said her supervisor said she was too busy to talk to me on the phone. This is the truth.
I have made a few online purchases from TJ Maxx. I love my local retail store, but when it comes to purchasing online their customer service is HORRIBLE. At first, I thought it may just be a fluke, but after 3 times of the exact same service I will no longer purchase anything online from them again. I never receive an order confirmation. After 2 weeks, I received a shipping confirmation, but no valid tracking number when I click it. Nor is there any updates on the items NOT shipped yet. Keep in mind this is 2 weeks after ordering. I still haven't received my order 2 weeks later, and have no idea where the items are that still aren't shipped. This is definitely my last purchase from them!! Terrible online store!!
Item I bought was defective (plastic cracked) but covered by price tag. That mean store employee knew about the defect. I lost the receipt so I printed my Amex charge and asked for return but I was rejected. Then I asked for store credit and was rejected also. I was told that CC statement is not document. I disputed this charge. The amount of money was really small but the way they handle it was nasty and not professional. I see a lot of defective merchandise on the shelves and racks, perfumes and face creams are being open and used. Not the way to run decent business, not American way.
I placed an order for a coverlet and sheet set through TJMaxx.com. I changed my billing address to my new home but not my shipping address. TJ Maxx does not have 24hr customer service and I could not divert the order online. I reached TJ Maxx at 9 a. m. when they opened and was told I was out of luck, it was my fault and that's that. I asked for a supervisor and none was available. Mind you the order was placed at 5 a.m. and customer service opens at 9 a.m. but apparently supervisors don't come in at 9. Lousy attitude from Customer service rep.
To add insult to injury, no email regarding shipping was ever sent. I called them again after five days only to find that the order had not shipped out. Really? And you couldn't change the shipping address within those five days? Knuckleheads. I did receive an email informing me that the coverlet was out of stock but they would be sending the sheets. The sheets have still not arrived. Once they do, they will be returned and the TJ Maxx credit card that I have made thousands of dollars in purchases on, will be cancelled. The idiots in customer service lost Synchronicity Bank, TJ Maxx and its affiliates a good customer. No wonder Amazon is doing billions in sales and Wayfair, a direct competitor to Home Goods runs rings around TJ Maxx. How about learning how a real business operates guys!
They have great items on their site. However, be prepared to wait for your order to take a long time. It will take three weeks for my order to arrive. I had this happen with previous orders but thought maybe the issue has been corrected...nope! If you call their customer service number they do not want to hear it and could care less.
I purchased 3 leather bags, all made in Italy. 149.00, 249.00 and 179.00. ALl on the same order. I received the 179.00 one by itself; the other 2 were to follow. I got a box a week later and the one for 249.00 was in there - however the other one wasn't. I called the next day as I work and they were closed when I received the box. I took back the one for 249.00 as it was way too big and bulky. After finally getting someone on the phone I was told they would send me one in 2-3 days as they still have them online. They asked if the box was damaged (it wasn't. It said 5 LBS and that was the weight of the bag and the box NOT 2. Total screw ups after this: I get an email stating they started an investigation. Good. They need to check their warehouse and cameras to see it was NOT packed in my box.
10 days later I get a rude notice from UPS; they want the damaged box and items that came (I already explained I took back the one to the store). I DID keep the box. I had a funny feeling that I would need too. No notice from TJ MAXX that they were sending UPS to pick up the nondamaged box - as I told them during 1st call. I wanted the missing bag.
Now I won't ever shop online again. I am not sure how this will turn out, I called them today and asked WTH? They said its just formality (stupid). I requested to speak to a supervisor (this was at 9 am). Crystal (who I was speaking to today for 30 minutes - more lost time on my end!) she said a supervisor would call me before the close of business. They never did. VERY UNPROFESSIONAL! I am going to file mail fraud if this is not dealt with this by the end of the week. I purchased a lot from them and I am not digging out other items I purchased this month to return. They also frequently send the wrong size/color - which sucks as they take 2 weeks to deliver. I am NOT paying for a warehouse person's purse!
I was in one of the Chicago stores buying a gift for a bridal shower, which was a lantern with a candle inside. The item did not have a price tag on it. As I handed it to the cashier she cut herself on a piece of sharp metal around the rim. I stood there stunned as she rang up the purchase and then put a bandaid on. I didn't even want to touch the thing after that, but I touched a part she hadn't and was about to leave the store. I decided to get back in line and return it for a refund. I didn't want to give a gift someone may have bled on and besides that, it was clearly dangerous.
Another cashier had to go through a long song and dance looking up codes and what not because the item did not have a tag on it. The cashier who cut herself even said she just bought it two seconds ago and she has a receipt, just refund the money on the receipt, but the other cashier would not make it that simple. I understand that when you buy online, they get 5-10 days to ship, but what kind of decent company with actual inventory needs to take that long? They split one of my recent transactions into two shipments and one of the items did not ship for 8 days. Clearly, they don't have items in stock like it says online.
The final straw with them is happening right now. I bought my mother a dress and jacket set for a wedding that does not take place for a month because I see how slow they are. It has been three full days now and the item is not close to shipping, and they don't consider Saturday and Sunday business days so it can't possible ship until Monday, but even that is doubtful. The item is now listed as ALMOST GONE, her size is gone altogether, so if they haven't already packaged her item for shipping; I don't know if we will even get anything. If someone paid for faster shipping and actually got it after we made our purchase, I'm sure they will be getting the item first even though we ordered first.
I came in 30 minutes before closing, which I understand can be Frustrating in the retail business as I have worked in retail myself but I knew exactly what I was looking for and I was moving as quickly as I could but I was slow down by a the chaos of being rushed by every single cashier or worker I encounter. Then as I was paying I realized I didn't have enough for all my items so I put 3 items back. It may have been 3 maybe 4...
Anyway what I received in response was a rude annoyed cashier rushing me out the door and as a result to this I am now sitting in my car looking at my receipt realizing she did not take one of the items off but also did not give it to me so I was charge exactly $20 over the amount that I should have paid so now the store's closed and I'm worried that they are going to believe me when I go back to tell them this in the morning so I'm hoping making this complaint will help my case. The product that I decided against, but was charged for anyway is listed on my receipt as item number 73 BATH&BODY 903128. This was at the Redding, CA (Hilltop Dr & East Palisades Ave. 96003 location on 6/24/1988. Total cash spent was $71.85 including tax and item that I was not given.
It’s 2018 why is it going to take two weeks to receive an order? In the same country? Placed an order 6/15/2018 money was taking for the purchase and held for a week while order process. Contacted customer service and was told it takes 5 days to process and an additional 5-10 for shipping however that’s not what is stated on website 5-10 days should mean entire process time and shipping time included. I see why a lot of business are failing they can’t hang with Amazon or Walmart shipping. So by the time I get my luggage I would probably have purchased the same thing on Amazon and have returned this to the store for a full refund. Thanks for wasting my time and yours.
DO NOT SHOP ON TJ MAXX WEBSITE, RIPOFF! I placed an order on TJ Maxx website on June 13, 2018. I didn't receive an immediate confirmation via e-mail, as I'm accustomed to when placing an order online from any merchant/company. On June 14, 2018, I contacted TJ Maxx customer service, and was advised that their website is currently down, and they cannot even lookup my order (with my order confirmation number), the excuse was they are in the process of updating their system, and maybe they can lookup my order by Monday, June 18, 2018.
After reading the numerous complaints against them it appears that this has been ongoing for a long time. They should have a disclosure on their website that informs the consumer/shopper of the issue. IT IS VERY CLEAR TO ME THEY ARE LYING, BECAUSE THIS HAS BEEN GOING ON FOR MONTHS. If this is the issue they should not be accepting orders online until the problem is fixed. If I don't have a tracking number, or a confirmation on the status of my order by Monday, I shall contact my local ripoff news station and report them!!
AGAIN, if this problem is ongoing why hasn't TJ Maxx fixed the problem months ago?? They sound like a broken record every time you contact them about the status of the order.... "System is down." TJ Maxx, should not be processing and accepting orders online until the problem is fixed and should be disclosed clearer on their website. I will give you an update on June 18, 2018, (Monday) if they were able to resolve the issue and track my order.
I made an online purchase from TJ Maxx. I paid for overnight shipping on May 23, 2018. I have received a tracking number that was issued on May 31 for 2 day shipping. As of June 4 I still have not received my order. TJ Maxx customer service cannot tell me where my order is located just that they have 10 days to actually ship my item. The only reason a label was even generated was because I have been inquiring as to where my item is. They won’t allow you to cancel an order you can only return it. I can’t return something they have. I have contacted them at least five times and I can’t get a straight answer as to what they have done with my order. Very frustrated and very disappointed with this company.
Cedar City, Utah location. My wife needed me to join her in the dressing room in order to show me the clothes she was trying on. The associate then told me that I was unable to join my wife. I go to hundreds of dressing rooms and am allowed in the dressing room. This is an insulting policy and I have no idea how they legally enforce that policy other than instructing the associates to judge the gender of individuals entering the changing rooms.
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