About TJ Maxx
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I recently bought my husband a new winter wardrobe at TJ Maxx in Burnsville MN. His office is in Burnsville but we live in California. TJ Maxx has always been a go to for me for great deals at low prices. So I had no problems buying him over $200 worth of winter clothes. I purchased a pair of jeans for me as well. When I got back to the hotel, everything fit perfectly except one shirt. My jeans also fit but I noticed a large tear along the rear seam. I returned the following day to return the shirt and jeans, receipt in hand. After standing in a line for 30 minutes, they took back the shirt but informed me that my $16 jeans were non returnable.
I informed them that the jeans were torn and I did not remove any tags, but they said a tag was missing so they were not returnable. I said the tag they used to charge me for them was still on so surely they could use the same tag and receipt to do the return. They acted like I tore the jeans and implied I was trying to return worn and used jeans. They were non apologetic and rude. I am deeply disappointed and will no longer shop at TJ Maxx. If it weren’t for the fact that the jeans were only $16, I would have made a bigger stink. But on the flip side, it was only $16 so I feel they could have made the return. They sold me a pair of ripped jeans and refused to take them back. Shady business, dishonest business and now no more business from me.
Worst company with their credits. Company they are like mafia. I have dealt with many companies and they never did it to me like that! I'm really disappointed. I don't recommend them to anyone who's willing to open a credit with TJX.
I purchased a shampoo, conditioner and leave-in conditioner treatment expecting to be good for my hair, but after a week totally damaged my hair, first time this happens to me, very traumatic experience. The worse their return policy if is open and used not return at all. How you will know if something will damage your hair if you don't used? Worse products ever and not original, terrible return policy and customer service at Fry rd in Katy Tx.
I love Yuma but they need to exterminate because I found roaches in the store. Is sad because I don’t want to purchase at temazcal. I don’t want to bring this roaches to my house in the products I buy in this store. They have lack of cleaning.
I appreciate the variety that TJ MAXX offers, and especially discounted bath and beauty products, I find the shoes of lower quality for the price. The food items are only slightly overpriced. But the home and bath goods are a bargain in general. With a lot of diversity.
TJ Maxx is a very welcoming store. Upon entering everyone is greeted with a welcome and given a sweet farewell as you leave the store. It’s evident by the shopping carts placed in the front of the store that someone has sanitized each cart. The associates appear pleasant and willing to take time to assist in helping find an item. Also, I appreciate that garments are neatly hung and the sizing is clear to the customer. I have always found the cashiers friendly and helpful with returns, too.
TJ Maxx has great deals on some very nice clothes in their upscale section. I love their home section as well with a wide variety of products to freshen up any room in your home. The only challenge is the line to check-out, it's typically really long. The line moves quickly but with so many people purchasing products it still adds 15 minutes to your trip too so plan accordingly!
The merchandise quality and prices are great. I enjoy shopping at TJ Maxx, Marshall’s and Home Goods. I find my local store very clean and neat. Returns are easy and the employees are always helpful and nice. I shop at Target daily and I always find nice items. I have nothing but good experiences shopping at TJ Maxx.
Purchased a Gucci bag online for $837.00. Received bag and it didn't come close to description or photo so I returned to their Tennessee warehouse with the postage they included for return. Someone signed receipt of return in their warehouse over 3 weeks ago and my account still has not been credited. I had to file a dispute and show proof the package was received in their location. A month later the charge is still on my account and the investigation is ongoing yet the tracking shows it was returned. Second time this has happened to me with TJ Maxx. Employees in your Tennessee location are clearly stealing returned merchandise.
There's a TJ Maxx in my neighborhood. In the few times that I've been there they were having a sale with very good prices. What I remember though is that the aisles were kind of messy. Customer service was good with attendants always available.
It’s closing time and people are standing in line waiting to be checked out, while one girls was working the other is chatting it up about her eyelashes and nail and where she gets them done. It appeared that it was a manager that she was chatting with. Stood there and waited as they finished their entire conversation! Vicksburg, Ms 04/15/22 @ 21:07:42PM receipt # ** Reg. 4.
Sharon at cascade mall in Burlington Washington was so sweet and helpful. I never had anyone be so kind at all my times shopping anywhere! I will definitely go back because of Sharon. It was also very organized and clean. :)
Perhaps the Harriman NY store is under new management but it looks and feels lousy. :( I don't mind ethnicity however this store's employees are always speaking in their native languages. Will not shop here anymore. I like to stroll stores in peace and enjoy stores that offer good customer service however here, the staff speak very loud to each other and stock the shelves while speaking in their native language on their cell phones. No staff member will ever greet you at the door upon arrival or exit. Sorry this store went south so fast. :(
We wanted to looked at some jewelry TJ Maxx Cherrydale and Anna was her name the women who take care of us, she had like bob short hair Style, with kind of ombré hair color. Was very rude, 0 customer service. If you don’t want to work in the customer service field for whatever reason then pick a job from home where you don’t have to talk to people.
I was at the Brier creek store and was checking out with over $100 worth of items. One item was damaged and I was wondering if it could be discounted. Vikki at the front was very rude and made me feel uncomfortable about even asking, by continuously saying comments about how busy she is right now. She phoned the manager however they made us wait 30 minutes to give me a $5 discount. They made me feel like I was doing something wrong, even after buying so many items. As a new homeowner I spend hundreds of dollars here a month. I was extremely uncomfortable and will not be going back anytime soon. To me it’s not about getting a discount, it’s about the way I was treated. Maybe more help at customer service would have helped.
About to pay for our purchase when we realized we didn't have our TJ MAXX card on hand. Good thing TJ MAXX has an app and in it is a virtual card that you can present any time to pay. So, we presented our phone with the virtual card but we were told that they don't process payments like that. That they need the actual card to insert to the terminal. My wife was shocked as she have done it multiple times already with the same store. But the associate was adamant that they do not process payments like that. Clearly a training was needed for that associate and other staff there about this type of payment method. Yes, I am including other associates because this cashier asked her colleagues about the process and all of them said the same thing. It was really disappointing.
I placed an order on December 8, 2020 and did not receive what I ordered and TJ Maxx can see through the tracking number that the package was not delivered. I contacted TJ Maxx and requested a refund, I was told to contact them again on December 31st 2020 for them to issue a refund. Bad customer service overall. I just started shopping at this store and never again.
I Recently ordered two Laneige lip sleeping masks as gifts from T.J. Maxx online. A great deal, delivered quickly. HOWEVER, A super sticky, price tag covered the ENTIRE side of each of the items. Not like the ones they use in the store, this tag seemed more like a product inventory sorting sticker! IMPOSSIBLE to remove...very unattractive for a gift! I am so disappointed in THE MAXX! It looks like I found it in the bargain bin at a grocery store! I will have to keep them for myself... UGH!???
I bought a baby alive for my 6 year old granddaughter. It’s the only thing she asked for. It came in a bag! The box was ruined. But I can’t find this doll anywhere, unless I pay $115. I talked to 7 different people, and asked for supervisors. All telling me the supervisor is busy!!! They told me take the doll off the box and put it in a box!! A 6 yr old child wants what they see - the nice box with it. Couldn’t get that through their head. Don’t ever buy from them. This has happened to me several times. I’m sticking with Amazon.
I would like to say thanks for the excellent manager Cindy R for her service and for help me, and the staff in the door Stephanie & Brianna. All team are very polite, and nice! The store for me is very organized and clean. I recommend this store! My number 1.
I ask how much would they take off. There was a damage shelf and she would take off only 1.00 which is ridiculous when the same wooden shelf was damaged at HomeGoods and they took 50 percent off. This was more damage and to only take 10 percent is ridiculous but she was rude as well.
On 7/3/20, I went to return a damaged necklace purchased 3 weeks ago out of state. The sales associate seem to be upset that I wanted to return it. She made a big deal about it being purchased a "couple of days ago". It was 6/17/20 when I purchased it. She (Tracy) asked me for the receipt. I told her, I have the receipt. SHE WAS RUDE! HER TONE WAS NASTY. Tracy called the manager, Jamila that appeared to understand the situation. Jamila stated she had to run it in the system because it did not have the original tag. It did.
She came back, said, it was not in the system but she looked it up in a book, the book said, the necklace was 14 kt gold when the necklace is 10kt gold. No where on the tag does it 14kt or 10kt. Therefore, she refused to return it. I had her called the out of state store because it still had the original ticket on it. She lied and said, it did not have a ticket on it but she took the ticket off the merchandise. After, I told her, she lied, she did tell them the ticket was on it but I was in Michigan now for the next month. I will not be able to return the damage merchandise. This is an example of poor customer service. Customers should not be denied refund or exchanges because a tag does not say 10kt, 14kt, or no kt. The necklace was $129 dollars. For customer service. I rate this store a zero!
I have been a very loyal customer for many many many years. I stopped using a few of my credit cards and store cards for a while because of financial reasons. I continued to shop at TJ Maxx, Marshall’s and HomeGoods but paid with the only credit card I decided to charge everything on or I paid cash. I have stacks of receipts to prove that. The appreciation I received from this company was by far the most unfair thing they could have done to me especially in the corona situation.
The supervisor I spoke to about the issue was cold & had nothing to say but sorry but if you don’t charge on our card we can cancel it at anytime without giving you a notice. This company has no mercy and when you treat your customers in a careless manner you’re time will one day come when your doors will shutdown because without loyal customers like myself you have nothing. This company is a true disappointment and should be ashamed of themselves. If I could rate them less than one star I would. I hope my story can help others. MARY **.
I went to T.J.Maxx on my way home. Been a long time I visit this store. Mostly I go to HomeGoods, I purchased 1 set pillows $15. Nothing else. Now I’m home I see that the women behind the register charged me another $1,49 for Vitamin water, I don’t drink this stuff because I have gut issues. Now I have to drive all the way back to that store to complain, I have to do this otherwise she is going to scam people again. So be aware people. Check your receipt before you leave the store!!!!
I love the selection at Home Goods, TJ Maxx and Marshall’s. I spend thousands of dollars in these stores monthly. I have for many years. Today is the last day I will go into any of these stores. People who want to take their dogs shopping at these stores have more rights than I do as a decades old customer. I am highly allergic to dogs, etc. Recently, last couple of years?) I have gone home sick or had to leave early because my throat closes up, my eyes burn and my chest feels heavy. I took allergy meds before going to these stores but come home very ill.
I am going to see my doctor to verify this is or is not the reason I get ill every time I go into your stores. I love dogs and I know how important they are to their owners. But to risk the health of others is to say you favor customers who want to take their dogs shopping. Very disappointed. No I will not shop online so your other customers can take their dogs into the store. It’s totally unnecessary as we are not talking about service dogs.
Shopping at TJMaxx gives me the opportunity to buy name brand, better quality merch for less. New clearance items are well worth checking out every week. They also offer online shopping with easy returns at local store available.
I can find name brand items, shoes, coats, dresses designer items, good quality items. I get compliments people thinking I paid regular price for them. I have gone to regular departments stores and seen these same items at a much higher price. I have been shopping at TJ Maxx’s for 20 years.
I returned my online purchases to two different TJMaxx stores. I’ve never seen a more dysfunctional process for returns. They have to go through each item and re-ticket the items. When you buy over $1000 worth of stuff you can imagine what this creates with an already busy place. Completely embarrassing. With today’s world going to online shopping there’s got to be an easier process. I will now just mail it back. After going to two different ones I also got told by the manager at one that if I paid with PayPal they can’t refund my money. Lesson learned, no more online shopping with TJMaxx.
TJ Maxx has everything anyone could want and at great prices. They have an awesome collection of kitchen gadgets, storage, dishes, cookware, and name brand clothing. Also love the unusual and quirky furniture, throw pillows, and decor they have. Can't go wrong there. And if you open their credit card, you get rewards and coupons for dollars off future purchases.
Many times I found price referenced to be lower than actual retail price, meaning a much better value for me! All stores provide wide variety, even if limited space. Good & bad is rotation of items available. New things to Love, but often no longer things you loved.
TJ Maxx Company Information
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- TJ Maxx
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