TJ Maxx Reviews

I wanted to buy 2 small kitchen runners, found 2 identical ones, same manufacturer. Same description. One was priced 16.99 and one as 24.99. I asked a clerk, she said, it was a mistake and it should be the sale price of 16.99.and if I take them to the cashier, she'll ring them up at 16.99 each. When I got to the cashier, she called her supervisor who Absolutely refused to change The price to the lesser amount. What happened to customer satisfaction???? Other stores honor their mistake and allow the customer to purchase the items at the lower price.

I bought this ceramic Halloween cauldron on ‘clearance.’ There were several price tags, the original tag was $9.99, the next tag was $12.99, then a red ‘clearance’ tag for $10. Really TJMaxx. Just flat out greed.

This company is stealing small artist work. Selling the same work in major stores and outlets and do this regularly. They are lowlifes and are using their money to steal from ordinary people. IE Spooky Scoops. Stolen and sold in TJ Maxx outlets and Marshalls stores. Now that same artist will probably have to settle with them for a pittance of what she could have made. PEOPLE need to boycott these stores (including online sites) for being thieves!!! Imagine they saw your artwork or other ideas, stole them and then sold them ruthlessly and you had to sue only to be cheated again. Hold them accountable!!!

An old bitter cashier at the Huntsville Airport Road TJ Maxx by the name of Mirna was super rude about a gift card that we apparently couldn’t use. Because the gift card was under a different name which doesn’t make sense because we got it as a gift.

Well first I gotta say that that store is a hot mess but what really got me was my friend went into the rest room and really needs to use the handicap stall and the handicap was locked so she came out and she advised me that the door was locked so I had to use the restroom as well and so I went in and use the open stall which was only one and noticed that a manager came in and used a type of an item to unlock the handicap stall, went in, used it, came out and locked the door again. Clearly they are locking the handicap bathroom which is really a violation of the disability act which is so wrong. The toilet clearly was not broken. You must provide a handicap stall for such people that need to have it

I visited this store very often since I loved here in 2022 and I met a very nice lady who worked there. I recently noticed she is no longer there and you can tell because the store is so disappointing now. The customer service is poor and the cleanliness is horrible, you can't find anything in the right spot. It's just all bad. I'm not sure if she quit or the reason or why she is no longer there but you guys need that lady back. She really was a huge help to y'all store, I mean a HUGE HELP. I can't quite remember her name I think it's Loeine. Bring her back or your store will lose great business.

Menifee is a small town, I enjoy the store. I shop there often. The last time I walked in the manager at the door starred at me. I then heard her tell another employee, I was back but look different. Yes I used to go in 4 or 5 times a week. As I was doing a remodel. I go less often because I have finished. But I also have 6 granddaughters. That I love to spoil. I was followed around. The sad part is have spent thousands in there. I have the credit card statements to prove. But shouldn't have to. That day I spent 65 in jewelry and another 60 at the check out counter.

TJMaxx Ecommerce, where do I begin?

On August 17, 2025, early Sunday morning. Me and my husband went into T.J. Maxx for silverware. I quickly spotted some pillars in a box, the sign stated $19.99. But the pillars had a price of $29.99. I immediately said I'm not paying $29.99. So we went to the register, and it rang up $29.99. I told the cashier it had a price of $19.99 on the box. The cashier called over the manager who said that was the right price. My husband just agreed to buy them. Now I thought it would have been good customer service to check on the price. Especially since there was no one in line, but it was dismissed. My husband realized he had forgotten a necklace at the jewelry department. So I stayed up front waiting on him.

This use to be a great store but having 3 cashiers with 30 people in line to purchase is purely ridiculous!! Won’t shop here anymore. Also they changed the clothing departments and it isn’t helping. Long lines and poor customer service!!

Stay away from this card! I paid the card early and I got whacked with all kinds of fees because I went before the cycling date and they do not want to help you! All I can say is stay away from getting a credit card here.. As soon as I paid this card off I'm going to be canceling it!!!

I have been coming to TJ Maxx at Coral Way and 87 Ave. Miami FL, for a long time. I am a faithful customer. All employees are very nice and polite. I want to mention one person that has always gone above and beyond to always assist me, Emilia, she is not an employee, she is family. An incredible and wonderful human being. For years she has always has helped me with a smile and her kindness. Please, take care of her, she is very love by us customers.

I had one of the worst retail experiences at TJ Maxx Princeton this weekend. I purchased a suitcase just a week ago, paid in cash, and had my receipt in hand. When I returned to return it—completely unused, still with the tag, well within the 30-day window—I was treated like a criminal. The manager accused me of using the suitcase (false), refused to refund me the way I paid, and tried to force store credit instead. Again: I paid cash, had my receipt, and was within policy. Totally unacceptable.

You need to hire faster cashiers that gossip less and work faster. The lines are so long, there are only 3 cashiers at the register sometimes two. It’s painful. They complain about an hour about but having had lunch yet. Let your employees eat. Hire more staff!

The most boring store ever. Why was that store even created. Ugh. The ugliest store clothes, the cashiers are such slow pokes, they should move faster to be honest, that thing they have of ''cashier number..." Really this is why I don't shop there.

I always shop TJMaxx….but I no longer do. I had a fall and the manager of the Springdale location…..in Cincinnati...took all of my information to be contacted. Well….NO ONE ever called me!!! I am 74years young and a phone call would have been thoughtful!!!

TJ Maxx at 4851 Commonwealth Center Parkway, Midlothian VA, is nothing but a farm where customers are treated like animals, and the worst is their stupid. Supervisors and managers are the trash of creatures, this place is an insult to any American business,.

Extremely disappointing quality of clothes and shoes purchased online. Looks like company purposely selecting the worst quality, ill-fit merchandise. Perhaps management goal is to get 99% of online purchased returned.

Ordered a small 3 drawer chest from TJ Maxx. Box arrived, very worn, holes in box and taped with very old reused tape. Opened one end and the pieces were all loose. Looked as if someone put the chest together and then decided to take it apart and return. The chest was dumped into the box - not packed.

I made a purchase online at TJMaxx.com. The form of payment I used was Paypal. I opted to keep part of the purchase and to return the rest to a store for a refund of $70. After waiting in line for more than 10 minutes, I was told that because I used PayPal to make the purchase, I could ONLY be issued a Gift Card/Merchandise Credit for the $70 return. When I pushed back, they attempted to contact the Manager several times who couldn't be found. I was then informed that my only option to get a Refund back to my card was to box up the purchase (at my own expense) and mail the Return to TJMaxx.

Store at East Ridgewood ave. Paramus TJ MAXX. I am writing to express my deep concern and disappointment regarding an incident that occurred at your store on Forth months ago. During my visit, I was treated in a manner that was both humiliating and distressing, and I feel compelled to bring this to your attention. While shopping with my 17-year-old daughter, an employee Rebecca **, approached us and treated me as if I were attempting to return the wrong merchandise. This accusation was made publicly, in front of other customers and my daughter, causing us both significant embarrassment and distress. Moreover, after this incident happened this lady continues with a hostile attitude towards me. Also, after speaking with a manager no action has been taken.

Updated on 11/08/2024: I've tried to alert TJX's attention to the fact that the T.J.Maxx.com CS Dept. has been sitting on a simple request to close my online account... Just the account page so that no one... not even myself... can ever access it again. I made that request under the impression, according to the CS staff, that it would only take a few hours... then it became a week or so... on and on. Unfortunately, every email I receive and every phone call I've made to the CS Dept. results in an entirely different "scenario". No one can or is willing to give me the EXACT date my account will be closed and from all the conflicting "promissory" notes I keep receiving via email, it appears that the CS Dept. hasn't moved one inch forward to get the job done.

I want to express my appreciation for your store—I truly enjoy shopping there. However, I must address a recurring issue I’ve encountered during checkout at the Elko, NV location. In the past 10 months, I’ve spent $1,297.20, but my experience at checkout has often been frustrating. Recently, while declining an offer for a store credit card, I found myself having to repeat my answer multiple times. Despite stating "no" three times, I was persistently asked again, which led to an uncomfortable situation.

TJX does not value great customers. TJX Credit Card will close accounts, *without contacting the customer in any way, shape or form* (only because the card has not been used recently). This impacts the age of a person's credit, their credit to debt ratio and a "closed card" will all directly and negatively impact the customer's credit score (3 bad credit hits in one move with no notice). TJX offers absolutely no options whatsoever to rectify this through their customer service agents. None. Clearly, TJX does not care about valued customers. What a terrible policy. If they notified their valued customers, in advance of this in writing or something, (particularly in light of the pandemic, when other businesses and stores have changed many policies to be accommodating to customers), that would be one thing; however, they do not. I will not be spending one penny at any TJX or affiliated stores ever again.

ALL TJMaxx, Marshalls and HomeGoods stores - Return practices should be illegal:

I made an online purchase. The day I received the items I wanted to return them immediately! The necklaces were so cheap! I returned them the day I received them, receipt and packing. The staff didn’t know how to return the jewelry! The manager, Carolyn from the TJMaxx in Menifee CA. Once she came over she basically was returning the wrong item! I showed her my online order from my phone and she still told me it was the item. She had some nerve!

I purchased 14k gold ball earrings in May. I didn't wear the earrings till June 25th to realize the stem was cut in half. I went to return them with a receipt and they refused me an exchange or refund because I didn't have the price tag in it

I am very disappointed with my experiences with TJ Maxx for several reasons. First, the lines were very long both times that I was there and it was in the middle of the day on a week day, no holiday. Second, the store was not very organized and was messy. Items on the floor, clothes in the wrong area, difficulty getting down the isles. Third, was offered at the check out to apply for a TJ Maxx card and I decided to get one. Mistake.... The lady took my license and typed in my middle name as my name. I never go by my middle name. I noticed it right away and told her. She said that she couldn't change it and that I would need to call a number she circled on the receipt to change my name. I went home and called the number but they said that they couldn't change it over the phone. They would send a mailing on how to change it or I could go into the store and apply for a new card but would lose points from my first purchase.

I love that TJ Maxx offers so many nice discounted clothes. It is a nightmare however standing in line with only one associate as checking out. The manager was standing right next to her and did not help. I stood in line for 15 minutes this morning. People were complaining. Well other associates were putting clothes back on racks. I said something to the manager and she just rolled her eyes. I will no longer come to TJ Maxx. This was not the first time. This is the TJ Maxx in West Des Moines Mill Civic Parkway.

Beware of cashiers and TJ Maxx. I had a gift card and she switched it for one with nothing on it and took the one with my balance on. It went to the store with the receipt to prove what happened and they did nothing and the whole entire amount left on the gift card was $16. Biggest disappointment I ever saw.