TJ Maxx Reviews

Menifee is a small town, I enjoy the store. I shop there often. The last time I walked in the manager at the door starred at me. I then heard her tell another employee, I was back but look different. Yes I used to go in 4 or 5 times a week. As I was doing a remodel. I go less often because I have finished. But I also have 6 granddaughters. That I love to spoil. I was followed around. The sad part is have spent thousands in there. I have the credit card statements to prove. But shouldn't have to. That day I spent 65 in jewelry and another 60 at the check out counter.

TJMaxx Ecommerce, where do I begin?

On August 17, 2025, early Sunday morning. Me and my husband went into T.J. Maxx for silverware. I quickly spotted some pillars in a box, the sign stated $19.99. But the pillars had a price of $29.99. I immediately said I'm not paying $29.99. So we went to the register, and it rang up $29.99. I told the cashier it had a price of $19.99 on the box. The cashier called over the manager who said that was the right price. My husband just agreed to buy them. Now I thought it would have been good customer service to check on the price. Especially since there was no one in line, but it was dismissed. My husband realized he had forgotten a necklace at the jewelry department. So I stayed up front waiting on him.

This use to be a great store but having 3 cashiers with 30 people in line to purchase is purely ridiculous!! Won’t shop here anymore. Also they changed the clothing departments and it isn’t helping. Long lines and poor customer service!!

Stay away from this card! I paid the card early and I got whacked with all kinds of fees because I went before the cycling date and they do not want to help you! All I can say is stay away from getting a credit card here.. As soon as I paid this card off I'm going to be canceling it!!!

I have been coming to TJ Maxx at Coral Way and 87 Ave. Miami FL, for a long time. I am a faithful customer. All employees are very nice and polite. I want to mention one person that has always gone above and beyond to always assist me, Emilia, she is not an employee, she is family. An incredible and wonderful human being. For years she has always has helped me with a smile and her kindness. Please, take care of her, she is very love by us customers.

I had one of the worst retail experiences at TJ Maxx Princeton this weekend. I purchased a suitcase just a week ago, paid in cash, and had my receipt in hand. When I returned to return it—completely unused, still with the tag, well within the 30-day window—I was treated like a criminal. The manager accused me of using the suitcase (false), refused to refund me the way I paid, and tried to force store credit instead. Again: I paid cash, had my receipt, and was within policy. Totally unacceptable.

You need to hire faster cashiers that gossip less and work faster. The lines are so long, there are only 3 cashiers at the register sometimes two. It’s painful. They complain about an hour about but having had lunch yet. Let your employees eat. Hire more staff!

The most boring store ever. Why was that store even created. Ugh. The ugliest store clothes, the cashiers are such slow pokes, they should move faster to be honest, that thing they have of ''cashier number..." Really this is why I don't shop there.

I always shop TJMaxx….but I no longer do. I had a fall and the manager of the Springdale location…..in Cincinnati...took all of my information to be contacted. Well….NO ONE ever called me!!! I am 74years young and a phone call would have been thoughtful!!!

TJ Maxx at 4851 Commonwealth Center Parkway, Midlothian VA, is nothing but a farm where customers are treated like animals, and the worst is their stupid. Supervisors and managers are the trash of creatures, this place is an insult to any American business,.

Extremely disappointing quality of clothes and shoes purchased online. Looks like company purposely selecting the worst quality, ill-fit merchandise. Perhaps management goal is to get 99% of online purchased returned.

Ordered a small 3 drawer chest from TJ Maxx. Box arrived, very worn, holes in box and taped with very old reused tape. Opened one end and the pieces were all loose. Looked as if someone put the chest together and then decided to take it apart and return. The chest was dumped into the box - not packed.

I made a purchase online at TJMaxx.com. The form of payment I used was Paypal. I opted to keep part of the purchase and to return the rest to a store for a refund of $70. After waiting in line for more than 10 minutes, I was told that because I used PayPal to make the purchase, I could ONLY be issued a Gift Card/Merchandise Credit for the $70 return. When I pushed back, they attempted to contact the Manager several times who couldn't be found. I was then informed that my only option to get a Refund back to my card was to box up the purchase (at my own expense) and mail the Return to TJMaxx.

Store at East Ridgewood ave. Paramus TJ MAXX. I am writing to express my deep concern and disappointment regarding an incident that occurred at your store on Forth months ago. During my visit, I was treated in a manner that was both humiliating and distressing, and I feel compelled to bring this to your attention. While shopping with my 17-year-old daughter, an employee Rebecca **, approached us and treated me as if I were attempting to return the wrong merchandise. This accusation was made publicly, in front of other customers and my daughter, causing us both significant embarrassment and distress. Moreover, after this incident happened this lady continues with a hostile attitude towards me. Also, after speaking with a manager no action has been taken.

Updated on 11/08/2024: I've tried to alert TJX's attention to the fact that the T.J.Maxx.com CS Dept. has been sitting on a simple request to close my online account... Just the account page so that no one... not even myself... can ever access it again. I made that request under the impression, according to the CS staff, that it would only take a few hours... then it became a week or so... on and on. Unfortunately, every email I receive and every phone call I've made to the CS Dept. results in an entirely different "scenario". No one can or is willing to give me the EXACT date my account will be closed and from all the conflicting "promissory" notes I keep receiving via email, it appears that the CS Dept. hasn't moved one inch forward to get the job done.

I want to express my appreciation for your store—I truly enjoy shopping there. However, I must address a recurring issue I’ve encountered during checkout at the Elko, NV location. In the past 10 months, I’ve spent $1,297.20, but my experience at checkout has often been frustrating. Recently, while declining an offer for a store credit card, I found myself having to repeat my answer multiple times. Despite stating "no" three times, I was persistently asked again, which led to an uncomfortable situation.

TJX does not value great customers. TJX Credit Card will close accounts, *without contacting the customer in any way, shape or form* (only because the card has not been used recently). This impacts the age of a person's credit, their credit to debt ratio and a "closed card" will all directly and negatively impact the customer's credit score (3 bad credit hits in one move with no notice). TJX offers absolutely no options whatsoever to rectify this through their customer service agents. None. Clearly, TJX does not care about valued customers. What a terrible policy. If they notified their valued customers, in advance of this in writing or something, (particularly in light of the pandemic, when other businesses and stores have changed many policies to be accommodating to customers), that would be one thing; however, they do not. I will not be spending one penny at any TJX or affiliated stores ever again.

ALL TJMaxx, Marshalls and HomeGoods stores - Return practices should be illegal:

I made an online purchase. The day I received the items I wanted to return them immediately! The necklaces were so cheap! I returned them the day I received them, receipt and packing. The staff didn’t know how to return the jewelry! The manager, Carolyn from the TJMaxx in Menifee CA. Once she came over she basically was returning the wrong item! I showed her my online order from my phone and she still told me it was the item. She had some nerve!

I purchased 14k gold ball earrings in May. I didn't wear the earrings till June 25th to realize the stem was cut in half. I went to return them with a receipt and they refused me an exchange or refund because I didn't have the price tag in it

I am very disappointed with my experiences with TJ Maxx for several reasons. First, the lines were very long both times that I was there and it was in the middle of the day on a week day, no holiday. Second, the store was not very organized and was messy. Items on the floor, clothes in the wrong area, difficulty getting down the isles. Third, was offered at the check out to apply for a TJ Maxx card and I decided to get one. Mistake.... The lady took my license and typed in my middle name as my name. I never go by my middle name. I noticed it right away and told her. She said that she couldn't change it and that I would need to call a number she circled on the receipt to change my name. I went home and called the number but they said that they couldn't change it over the phone. They would send a mailing on how to change it or I could go into the store and apply for a new card but would lose points from my first purchase.

I love that TJ Maxx offers so many nice discounted clothes. It is a nightmare however standing in line with only one associate as checking out. The manager was standing right next to her and did not help. I stood in line for 15 minutes this morning. People were complaining. Well other associates were putting clothes back on racks. I said something to the manager and she just rolled her eyes. I will no longer come to TJ Maxx. This was not the first time. This is the TJ Maxx in West Des Moines Mill Civic Parkway.

Beware of cashiers and TJ Maxx. I had a gift card and she switched it for one with nothing on it and took the one with my balance on. It went to the store with the receipt to prove what happened and they did nothing and the whole entire amount left on the gift card was $16. Biggest disappointment I ever saw.

They charge you a ridiculous amount to return a product to the warehouse where it came from and this info about that charge is nowhere to be found. They say free returns then charge you. I had no knowledge of this charge until I I had to call and find this information out.

Trying to return a pillow I purchased 3 days prior. Wouldn't let me return. I actually rarely shop at this store as the clothes have zero fashion. Kmart would be better than this place. Manager was a yuppy. And should get the thumb out of her butt. Will not be back. Good thing I haven't wasted much money here.

I don’t usually shop here, due to an extremely limited selection in the clothing dept... If at the store I watch the toy section for deals bc I like to give toys away. So the other day I priced a Barbie which Walmart also carries. The Barbie doll was $3.00 higher at TJ Maxx. So shop around & save if you’re in both stores anyways. TJ Maxx cut back on the home goods a long time ago, so for me there’s less incentive to shop there.

It's been 2 weeks since I ordered a pair of earrings. As of yet, I haven't received a shipment confirmation. I called their customer service (833) 888-0776 and they noted that due to "weather" the order hasn't been shipped. I ask for them to cancel the order as I don't want to continue to wait (TJ Maxx is knows for shipping very slow). The rep says that she has submitted the request for cancelation and that it takes 48 hours to confirm as it might have already shipped (she just said that it hadn't been shipped?!!). I ask for a reference number and again, the rep indicates that they do not give out any reference numbers. So how the heck am I to confirm that a cancelation has been submitted? Never ordering from TJ Maxx or any of the sister companies. Such poor online business practices.

My mom ordered a coat. Due to weather, it won’t arrive for two weeks. It has not shipped! Tried to cancel, and was told I couldn’t. Now, we have to spend more $ for a coat and then return later. Awful!

RE: Order number **. I ordered a Rudolph and Clarice Mixing Bowl and shipped it to my sister-in-law in New York. When she got it, it was not what I ordered. Her mother had just died and she had to return it to the store there. They refunded me on a gift card, but did not refund my shipping charge. I am really disappointed in T J Maxx. It was your error and not mine. I should have received all my money back.

I purchased my daughter a pair of fuzzy pajama pants and a 2 piece lounge outfit for Christmas. She opened it and the 2 piece outfit has a rip along the waistline/drawstring and the pJ pants has a rip on the seam. The combined total of the 2 was around 50.00! Who is doing quality control? The clothing that TJ Maxx/Homegoods/Marshalls has gone drastically downhill. Now I get to stand in return lines with other angry consumers to return high end dollar store products.

I purchased a Tommy Hilfiger purse on 11/4, today is 11/11. The strap on the purse was not well sewn, therefore the strap came apart where it connects to the bag. I went in today with the receipt and defective item, and was told by the cashier and manager on duty, they were not able to accept the item back. They looked up the item in department 19, and it had the purse coded as a Steve Madden purse, so they said they couldn't offer me a refund. I told them to roll back the cameras on that day, mind you, it had only been 7 days since I bought the purse, and they said they don't have access to rewinding the footage to that day.

I recently had a terribly unpleasant experience while trying to return a jacket at TJ Maxx/HomeGoods Chino Spectrum Market in CA. The associate I encountered, named Evelyn, displayed no greetings or smiles throughout our interaction. In fact, she maintained a poker face and exhibited a very bad attitude. On 09/29/2023, I wanted to return a jacket that cost $200, and I had the receipt with me. However, what disturbed me greatly was that Evelyn and her supervisor started conversing in Spanish right in front of me. This behavior was highly inappropriate and unprofessional, especially considering they were aware that I did not understand the language.

I’m 59 years old and still learning about the U.S. credit system and being servant to the great Lender. I’ve worked very hard building my credit in the last 10 years with no late payments. I finally reached a milestone of a 760 credit score and is now scorned. My wife and I recently visited tj max on her advice and made a 109$ purchase for my daughters school clothes. At checkout as I reached for my cash I was enticed by cashier to save an additional 15 percent by getting their credit card. Very hastily I continued and unfortunately over time the purchase slipped my mind because 3 months later I hadn’t received no bills on it. It wasn’t until I saw my credit score plummet 130 points did I investigate and find out why? When I contacted TJ Maxx for mercy I was faced with a person in another country that couldn’t half speak English and hung up on me. Credit isn’t what it’s cracked up to be. Thank you and beware.

My Disheartening Experience with Discrimination and Customer Service: I feel compelled to share an unsettling experience I recently had TJ Maxx & HomeGoods which serves as a stark reminder that discrimination persists even in everyday situations. A few weeks ago, I purchased an item from TJ Maxx. I took it with me on a trip, only to discover it was defective. Upon returning, I decided to make a simple return. Little did I know this routine task would spiral into a deeply humiliating encounter.

Want to place order online with TJ Maxx?! Think twice before vomiting this fatal mistake! You may find yourself with pending criminal charges for next 2-3 years without ever seeing your accusers TJ maxx organised crime investigators who will blame their customers for misfortune of their system and shortcomings of managers! In short if you want to avoid this situation DO NOT SHOP ever with this retailer!

I returned a large order today. I had the receipt and we checked alI item off. Everything was there, with tags, unused. Clean, just sat in my car. Everything was per TJ Maxx return policy. I am a realtor, buy a lot of stuff as housewarming item. Both the person at the cash register and the Coordinator were great, but the kid at the register was new and this took a bit of time. They called Curtis over for approval at the end. He finally came over, looked at the receipt, the items, and was quite rude to me, like I was trying to get something over on him by returning items per TJ MAX return policy with tags, etc. Then he left. Just walked away. I waited and waited, as did the employee, as did the long line of people. He Finally came back about 8 minutes later, looked at me, the stuff and the receipt again and then signed off. I asked him what he was doing, and he said he was helping someone else.

I do a considerable amount of shopping at this store, and it is a rare occasion when I return anything. On this day, I needed to return three blouses, with tags and a receipt. Beverly “coordinator“ was very rude, questioning why one blouse had been folded differently, implying I had worn it. I had been polite, I’m not a “spring chicken” and I certainly don’t like being given an interrogation. Do yourself a favor TJ MAXX, and move on from this clerk/coordinator. Not doing you any good! I’m still furious!

Tyler, one of the managers at the Columbus Blvd location in South Philly demonstrated customer service by consideration! I was frantic because upon paying I realized I lost my keys. Tyler came off the cashier desk and helped me look for them. I found them as I retraced my tracks but Tyler CARED and he didn’t have to do that! He’s a fine person and employee! TJ MAXX is lucky to have such a good person working for them. Thank you Tyler! You showed me through your actions that you cared! Actions do speak louder than words!

Sold a curling iron that was defective. I tried to use it, but it was not heating correctly. They would not take it back because I “tried” to use it and since it was “used” they would not return it. I had it less than a week and brought it with the receipt. Now I don’t have a working curling iron and I’m out the cost too. I will not shop there again and I’ll share this on all of my social media platforms. Terrible customer service and shameful to sell defective merchandise. I’ve also noticed that on many things their items are not cheaper. Not worth the unprofessional and low level experience to possibly save a minuscule amount of money. I’ll stick to Nordstrom.