Sears Reviews

When I called back I had to speak with 5 different persons before finally I was told to fax my receipt and then my warranty was put in the systems. They agreed to reschedule me for 3 additional weeks later. The temperature in my area climbed to 100+ degrees and I called again,went to the repair center and went to the retail store. They hung up on me about 5 times, they hung up on the lady at the repair center and at the retail store they told me after I told them that my son was sick with asthma, that I had two premature babies at home and that we all had to sleep in the basement they agreed to schedule me for the next day however early the next morning I got a call me customer service and the lady said that no one will be coming by because they had no one and when I tried to question her she was very rude to me and told me that she could not help me, and that the next available date she could schedule me for was July 3rd.

After all of my complaints and the many notes that were left in on my account for someone to call me about the part order and an appointment I still haven't gotten a call yet. The ironic thing about my situation is that in their system Sears has me as their best customer because I have bought ALL of my appliances from them and I have a $0 balance on my sears credit card. I really want to take them to court, and will appreciate any help I can get.

On June 11, 2008 (4:30am), the unit suffered from a very common failure- the electronic control board. Additionally the cooling fan failed as well, rendering the unit unusable. With the high amount of failures documented, this seems like a prime candidate for a lawsuit. Especially since Maytag has done nothing to rectify the problem- at least none that I know of.

The second complaint has to do with the extended warranty I purchased from Sears for the Maytag refrigerator. I called the Sears repair 800 number on June 11th and was told the soonest a person could come look at it would be June 17th! Their suggestion was to pack dry ice in the refrigerator to keep the food from spoiling until a tech could visit. This certainly would have damaged the unit further- not to mention that you can't just run down to the corner store and buy the stuff. Being extremely frustrated with that information, I went to the Sears store that morning to discuss my situation with one of the sales people. He made a phone call and got me set up for a visit the next day- the drawback being that I'd have to take a day off of work because they could only give me a window from 8am-5pm.

On June 12th the tech did come out and it took him 10 minutes to diagnose the problem and order the parts for emergency delivery. The parts arrived at my home around 4:30pm on Friday, June 13th via UPS. Before the tech left on the 12th, he assured me that we'd be on the schedule for Monday June 16th. I took the morning of the 12th off of work and no tech showed up. At 8:30am I called Sears One Source and was told that I was scheduled for service on the 18th. The person I spoke with could only move my appointment up to the 17th, and with the stipulation that I'd need to be home between 8am-5pm because this would be considered an emergency visit and he (Ken) could not give me a more exact time frame.

This is completely unacceptable. When a refrigerator doesn't work, it should immediately be considered an emergency. This is the one appliance that has no easy work-around when it fails. I've lost three work days (two full days, two 1/2 days) and approximately $125-$150 worth of food. Clearly more expensive for me than the cost of the warranty and repair costs had I payed for them myself.

No longer can enjoy my hobby without buying a new saw. Not happy about that.

I called his cell #, did not answer. I called customer srv requestin g if he was still in the area to send him back. The man was rude, when I ask for a superv. he transfered me to a phone that no one picked up. I was told I would be contacted the next morning before he sent me to a bogus phone. Did not hear from anyone, called again, and again was passed around from one worker to the next even though I had requested to speak with a supv. I was on the phone for most of the morning trying to find someone that could help me get the repairman back. I was finally told that I was scheduled for an appt. for the 26th, that I wasn't even aware of. I explained that wasn't acceptable as I was to be out of town then and since I wasn't aware of it, meant that I would have missed it and it would now be a month before they returned.

Now by this time I have spoken to over half a dozen people and had to give my name, address, phone # and zip code each time. They finally managed to move the appt up 2 days witch is still unacceptable as I had an appt and the man failed to fix the problem, so I should be put back down at the bottom of the list but placed on top. I was so fustrated from the fact that no one in the sears cust dept has a superv.they were rude, uncaring, just there to put in their time. I do have to say there was one young lady that was helpful in trying to get me to a person that could get the appt. moved up, but then after she transfered me I was met with more rude uncaring people.

All my major appliances are from Sears. I have extended warranties on several of them, including the air conditioner. Sears does not want to take responsibilty, nor does their warranty department. I went out and purchased a new unit, not from Sears I might add, as I will not purchase from them again unless they do something with these departments.

I have called so many times and either they do not answer the phone or when they do they give me the runaround. They say that they will send an email to the tech manager (Dan) and that I will be hearing from them. That's been since February and this mysterious manager has not gotten back to me. I believe this is a scam on Sears part to make us part with our hard earned money.

Immediately, a gentleman took over the register at that station with another customer, I could hear the entire conversation. That took another 10 minutes. When he finished that deal I finally yelled into the phone and then the phone went dead. Called back and when they answered, another gentleman answered, asked me, Can You HOld and I immediately responded NO. He never heard that and had placed my call on hold without hearing my response.

I have owned and do own many kenmore products over my 67 years, but the lack of courtesy demonstrated in this instance as well as others I have witnessed in the stores in the last few years tells me that these people need to go out of business. When this vac finally fails, and it will, I will throw it as far as I can and will never buy another Sears Product or shop at those stores again. They don't work to earn your business, they abuse it. I'm done!

I called the service center and they can't get the technician back again, so I have to wait and reschedule for another day. Is this what I am suppose to accept? If do not agreed with SEARS, my washer can't be fixed and I have to miss work again, and the story will repeat. This is not for the first time happened, I have service agreements for my other appliances for different locations, should I pull all the service agreements and give it to someone else that more reliable and could offer me a better service? I am tired of having this problem all the time whenever I need service. Maybe service agreement is not a good idea, it is only benefit SEARS but doe not benefit the consumer.

I have to get off work and end-up that the technician is not at the property, because I did not have a phone call that I requested before he come.

i waited all day and it was 6pm so i decided to call sears again and was told that the part was never shipped it was still on back order and maybe i would be getting it by 6/19 or 6/20. i don't think this is right i have small children and an elderly mom and they are suffering because of these lies, i don't know what if anything i can do about it. Can i get my $2000.00 extended warrentee back since i could have took that money and called another air conditioner man. please let me know if there is anything i can do.

We called early May to get it repaired and had to wait 2 weeks for the first available appointment, which was May 16. We were told the Technician would be there between 8 and 5, which meant one of us had to take the entire day off of work to be availalble. The Technician never showed. When we called at 7:00 pm to get a status we were told the technician cancelled the call at 5:30 because he had never worked on a Gas Water Heater.

We called Sears Customer Relations and were able to get another appt on May 21. My husband again took the day off of work. The Technician showed about 6:30 pm. He could not see the issue right away so he was just going to leave. My husband made him stay and was able to get the problem to happen. The Technician then ordered a part and made the fisrt available appt which was June 4.

On June 4 my husband again took the day off and the technician did not show again. We called up till 11pm for a status and were just told that he was at another call and we were next. The following day my husband again called the customer relations and they said that the technician said we were not home, which was not correct, my husband was home ALL day.

They were able to get the technician there the next day. He replaced the part but we still have the same problem. We called the repair center and the first appt was June 18. He called Customer Relation and was able to get an appt on June 11. But again the Technician was a no show. After several calls to Customer Relation he was transferred into no where land and then they were closed for the night. We still have a Propane Gas wather heater that we need to light at least once a day after 5 repair appointments and 1 1/2 months.

Economic impact is 4 days taken off work. No physical impact except for the risk of having to light the pilot at least once a day.

So my parents thinking they were doing the right thing used the humidistat only to find out a month later that there house was ruined... My aunt went to ck on the house and when she walked in, the house was freezing and there was black mold coming out of the sockets down the walls and all the furniture was molded.. The company that installed the unit crossed the wires and the a/c was running 24/7 for over a month..

The unit would freeze up, melt, then restart again and sears advised since it was not with in the warranty period they couldnot do anything.. My parents do not have the money to rebuild there home and sears has done nothing then give my parents the run around for over a year.. My parents homeowners denied the clm because they do not cover workmanship error and sears advised that the company that installed the unit has since then claimed bankrupacy and they can not do anything else for my parents.. Please help!!!!!

They were on sale for 50% off which was nice.

HERE IS THE PROBLEM: the front pockets are much too shallow. When I sit down the contents (keys, coin holder, pencils, etc) have a tendency to fall out of them.

Here is a suggestion; try offering this style of 'shorts' with an optional eazy to zip-on/off full length leg. That way I could wear them in the early morning chill when I go fishing, and zip them off later on in the day when the temperature begins to rise. I do believe that I saw that option offered somewhere once.

Thank you for continuing to be my favorite shopping place.

He still will not take it back saying that they are now owned by Kmart and the rules have changed. Which I tell him Kmart bought Sears two years ago how does this affect a purchase I made 6 months ago. The best he could do was to give me a 1800 number to Sears. I called the number and they said that I had to call Kenmore and they never heard of Kenmore. I go back to the manager and tell him that Sears has never heard of Kenmore as we are surrounded by Kenmore appliances and Kenmore is written in big letters on the wall behind us.

So I went home and dialed 1888-Kenmore and they gave me the runaround and patched me through to Sears. I informed Sears that a company called Kenmore is using their name in it's owners manual and promising to take back any defective appliance for two years after the date of purchase. They gave me another number to call. I don't think they are going to honor there written warranty.

The service technician arrived and said that Sears charges $75 for his time no matter what. I told him what the customer service person told me that we would be charged if the problem was not covered by the five year warranty. He said that once his truck pulled up we are charged $75 no matter what. I asked to talk to his supervisor - Mrs. Edith. I explained what the customer service person told me and she (and the technician) said they do that all the time and that I was wrong (not the customer service person). I told her why would I approve their visit (and $75 fee) when I have already purchased another unit. I was looking to see if the Sears Kenmore unit could be fixed under warranty and I was going to keep it as a back-up.

The technician told me Mrs. Edith told him to write me up as a refusal to pay - I said I would pay if that is my only option but, I felt that Sears Home Services had miscommunicated their service fee to me and should be waived without me being blacklisted (or labeled as a non-paying customer). I wrote the check out but, decided to switch to the Sears credit card - the technician told me I couldn't use the credit card because he had closed the ticket (his fault not mine).

He called his supervisor and said he was told not to accept any payment but, from now on Sears would have me listed as a nonpaying service call-out customer. I felt like this was completely unfair and possibly illegal since I have other Sears (and Kenmore products) which I have purchased service agreements for. I cannot believe the hassle I received (not from the technician but, Mrs. Edith) and the misinformation. This made feel like Sears was out to collect their service fee regardless of my situation.

Sears is a joke. We will not buy from them again. If Sears cares they should make sure someone who cares sees this. Especially since we just spent 2000.00 for a Range and a Grill Last month.

It makes me so upset. I get angry for about a week. Why don't they listen. I do not or never want a card. That is what I told the woman on the phone and she continued to say so I can give you a ten Dollar credit. I told her I don't want a $10 or $1000,00 credit I DO NOT want a credit card from Sears or Discover. I guess she did not believe me. What can I do to stop Them. I am so frustrated and angry.

I used to trust Sears, but I will NEVER but anything from there again. Let the buyer beware!

After working in my apartment for more than 3 months, I told the manager to put back my own drawers. When I started to use my drawers, they do not shut, they are always open, some do not open all the way, some rattle, and some make noise. After multiple investigations, it was concluded that my glides were not working properly. One of the repair man took my glides back to SEARS as decided by the manager to see if SEARS can find the same glides to purchase and install my own drawers. As of today my glides have not been installed and I received a letter from someone by the name of Richard B telling me that SEARS is finished with me and that my bathroom contractor can install the drawers SEARS took out.

Mr. I - the sales manager offered to me that either I take SEARS smaller drawers or purchase new glides and SEARS installs my own drawer. Before I got a chance to tell Mr. I which choice I take he was transferred back to California. Everyone involved in the project was either relocated or fired.

SEARS violated my property for almost a year, there was no adherence to schedule and commitment and not one person took charge to resolve my situation.

I have lost hope with this hopelessly incompetent company. Please help.

Eventually my wife got the ring back, he said he found it by the sink. The perpetrator was fired from the job. we had to follow a police report and everything, what a nightmare. And what does sears say here is $250 for your inconveniece and then said $500 is the most we can do. What a joke imagine if your pregnant wife and child were in that traumatic situation. There is a lesson to be learned,becareful about who SEARS sends and that I guess customer satisfaction is NOT guaranteed.

sears. After not being "completly satisfied" I left.

Later that day I returned with the TV in hand and ask to speak with the operations manager. They did agree to give me a new TV without a fee, which is what I wanted the first time I came in. I felt like the associates were
not trying to find a solution. They said that's the policy and we can't do anything about it. Bascially sears sold me a "lemon" TV and wanted

me to pay for them the take it back. When all I wanted was a new TV. The 15% restocking fee policy is junk. They said if I bought a TV and it stopped working in one day they would still charge my a restocking fee.

I wrote an email to customer relations and they responded by saying "We apologize that your space heater is not working properly". It's a TV! not space heater. Did they even read my email? They go on to explain their restocking policy, which is bogus. I was told they could not waive this fee, but the response I got says "they reserve the right to

charge the 15% restocking fee if you were to return it without first having it serviced". I'm done with sears. I will never shop there again.

He then started to put the back of my TV back on and push it to the wall when he noticed a very small part of the carpet. Oh he said, that is it, but look how small it is. I didn't see it. ( His glasses were on my coffee table, he must have been far sighted or really needed magnifiers. He installed the part and the TV worked beautifully. He said I owed him 367$ most of which was labor. ( 11 AM to 2PM. I said fine, subtracted from the 486$ he had already charged me. he owed me a refund of over 118. He said he couldn't do that, I needed to write him a check for 367$ and tomorrow he would cancel the 486 charge.

I asked him to call a supervisor, his supervisor had left for the day. I then called the credit card co. ( Mastercard). He spoke to them on the phone and canceled the 486$. I also spoke to the credit card co. to verify that it had been canceled. He then left, it was 3 PM. The next day, I called the credit card co. just to make sure. they said yes on May 22 at 2:18 it had been canceled, the 486 credited HOWEVER, on May 23, the next day it was charged again. The technician haw written down the nu. while in my house.

I called Sears of cours and after 2 1/2 hours of being passed from person to person and put on hold I gave up. Called the credit card co. told them I had tried to contact the co, they filed as a dispute and are turning the matter over to their security. obviously, awarning to others. DO NOT SHOP at sears, especially for items like biig screen Tv's that may need servicing. Aggrevation, 486$ being charged, technician having credit nu. Sears not taking any responsibility for their employee ( HE even wore a Sears uniform).

I showed him the flyer and the wording of the advertisement. He said there was a sign indicating this mistake but the sign is now gone. This is a scam! Bait & Switch. I left without purchasing anything and wasted considerable time and travel expense (Gasoline at $4.00 a gallon) to go to this Sears store.

I have decided that after over 40 years of purchasing clothes, appliances, auto service & tires, I will not turn to Sears again for my needs. I went to Lowes Home Improvement and purchased the garage storage cabinets I needed and the price was about what the Sears units would have been on sale if they honored their advertisement. I wasted considerable valuable time and travel expense (Gasoline at $4.00 a gallon)to go to this Sears store. I truly believe this was not a mistake but an attempt to deceive me and other customers.

So I called Sears again, they said they were very sorry, but made me another appointment for the 20th, between 8 and 12. I had to make arrangements for someone to be here, cause I have to work for a living. He did come, fixed part of the problem and said he needed to order parts. And left a bill, although my washer is under warrenty. Now he is supposed to show up today, it is now 3:05, I called Sears at noon he is supposed to call before he comes, I've heard no word yet, and I am [upset],

I have been without a washing machine for 3 weeks, it was a new washer, I have been given the run around by this so called repairman. He even complained to my Mother how much gas it was costing him, to come to my house, cause he lives in another town. This person is worthless and rude you need to pay more attention to who represents your company, if I EVER get my washer fixed, I won't be buying anymore washers or anything else from Sears, I think I'll try Lowe's.

After the first week of waiting (wanted to give them some leeway for processing) my correspondence journey began. At first, I was told, they were investigating the transaction. Next: I should wait another week and would see my refund within that time. Followed by: We've forwarded your complaint to the returns investigation department. They're looking into what the problem might be. I should give it a week.

When I emailed them again (always including the purchase confirmation and voided transaction emails in the string) I was told that there was a 16 digit number associated with my order confirmation that could not be accounted for. It was not information I provided to them, but information input by the CSR. They needed to check into this for me and would be issuing the refund ASAP. I should keep an eye on my account and would be seeing my money soon.

Next I was informed that the refund was processing and would be in my account no later than 7 businees days. On day 10, I called and was again informed that there were 'technical difficulties', with no other explanation. The CSR was about to "escalate this issue to the -RETURNS INVESTIGATION DEPARTMENT" when I said "N-n-n-n-no no no, already been there. Upon hearing that, the CSR escalated the call to her supervisor, Michael Black, who said he'd 'assign the issue to himself and handle it'. I was to call him back in 7-9 days if I didn't see my money. I felt pretty good about that until 12 days passed.

I placed another call and requested to speak with him and was told he wasn't available. I spoke with a different supervisor - Mamie - floor supervisor of Des Moines Iowa. She stated that Michael was unavailable. She read back through his notes on the transaction and stated that Sears is having a much more serious technical difficulty than they'd anticpated with crediting my account and that there is no indication of a time line for this problem being fixed and my refund processing to me. I stated, to clarify: "so, what you are telling me is that Sears is having a problem refunding my money, and this problem will persist indefinitely - and I may never receive my refund." She laughed and said, "Oh, you will, it just may take a week, may take a month. I know that's not what you want to hear, but that's where we stand."

At the time of that conversation point -I was just over two and a half months into the journey. I have every email, and documented every conversation. And to be fair - everyone I spoke with was pleasant as pie. But pleasant doesn't fix the problem. Pleasant doesn't provide customer satisfaction. Pleasant, to my knowledge, has nothing to do with alleviating 'techical difficulties' and providing refunds. Some people might think - it's just $50. Let it go, move on. But that's the point, isn't it?

I'm betting SEARS is making some serious bank on its poor customer service and the whole 'technical difficulties' scam. Call me crazy, but the last time I checked, stealing was against the law. I have done some digging on SEARS Customer Service. They have a long history of poor customer service, of discouraging the pursuit of refunds or exchanges by keeping conversations going and going and going until people give up. They've also learned to keep the CSRs illinformed on how to actually fix a problem. Plausible deniability has no place in customer service - but SEARS sure has learned how to make that a profitable scenario.

Today is May 27. Still no refund. Still no hope of receiving a refund. And I am making my routine call.... I'll probably be speaking with my regular CSR Christina V. I will NEVER shop with SEARS again. Nor will my family. Nor will my friends. Cost to me: 1. $50. 2. Months of emails and phone calls. 3. Hours and hours of my life that I'll never get back. 4. Whatever faith I had in SEARS as a reputable company.

This machine has a maintenance agreement on it. This is a ridiculous amount of time to wait. Today, I called Best Buy today and they can come out Fri and I called Appliance Doctor and they can come tomorrow. I have to wait until the store opens to complain to someone but I doubt I will get anywhere. I am also going to complain to the maintenance agreement people but I doubt I will get anywhere.

I have many MA's on various products. I hate Sears anymore. They used to be good with repair but no more! Now the machine is broken but I am thinking of canceling all these agreements. They aren't worth it!

I asked them if my MA would pay for me having to use the laundromat and they said no way. Sometimes they pay for rental when the part will take more than 2-3 weeks!

So I have someone come out. Its the motor he tells me. That costs me $211. So Im wondering why on earth I paid for preventitive maintenance when the amount I spent prevented absolutely nothing! Two days later the washer is doing the same damn thing. Its not fixed. On top of it my dryer is not working, it is not drying my clothes.

So I am now waiting for Sears to come out again and at this point I have no choice but to use them to resolve the problem since I have already given them $375. My washer and dryer worked absolutely fine until their maintenance worker came to do the preventitive work. Either their workers are completely incompetent and should not be working in maintenance or they are running a scam to purposely screw up peoples appliances in order that they will be forced to spend more money! Its like a car, I dont know anything about washers and dryers, so I have no choice but to have them fix it. I will never ever use Sears for maintenance on anything again nor will I ever buy anything from them again. I am a single mom of three kids and I don't have the money to just spend on their incompetence.

Economicaly they have so far cost me $375.00 and who knows how much more I may need to spend as my equipment still is not working.

loss of time,and money due to incompetance of company.

In the mean time I am on the phone with kodak. the person with whom I spoke states that it will cost $90 to repair the camera. So I informed them that I purchased the extended warranty thru sears and was promptly informed that they do not honor the extended warranty from sears. So I got off the phone and I spoke with Mrs. Pat Johnson the Asst.Manager she tried to help me as much as she could. Meanwhile the salesperson who sold me the camera came back into the service department and he was VERY rude. He proceded to tell me that he did not tell me to bring the camera into the store. He told me that I would have to send it to Kodak, so I asked him what was the purpose of purchasing the Master Protection Agreement(extended warranty) if I had to send it to Kodak myself? He could give me an answer.

So he the salesperon (Roy Bufkin) called sears Product Service. he calls me and gave me this case# and tells me to call them and they will send me the packaging to mail the camera to them to be repaired. When I calledthe sears product service I spoke with a young man who asked me for the model# and serial# which I gave. Then he asked what the problem was with the camera I told him that the ok button was not working. He asked was their any other damage to the camera & I toldhim that I dropped the camera and broke the battery door. He then informs me that they would not be able to fix my camera. I asked why he said because the battery door was damaged. I told him I wasn't asking them to fix the battery door I only wanted the inital problem THE OK BUTTON fixed and he told they would not be able to touch my camera. I told them that I would sign a waiver stating that I damage the battery door and I was told that I needed to contact Kodak and have the battery door repaired before they could fix the OK Button.

So I called Kodak again inquiring about how much it would be to repair the battery door & was told $90. So I asked was it possible to purchase the battery door & was told No but I could mail them my camera and they would send me a coupon for 15% off the purchase of another Kodak camera and they (KodaK) would just keep my camera. So I was not satisfied because I felt like sears was getting over on me, because the intial problem didn't have anything to with the battery door.

So I called sears National Customer Relation, there I spoke with Gloria who told me that their wasn't anything she could do. She also stated that the policy for sending the cameras off for repairs had changed. So I asked her why wasn't I notified that the policy had change and did not get and answer. I called back to the sears in florence to speak with Mrs Pat Johnson. She asked me to speak with the manager Allen Henderson. I spoke with A. Henderson who basically calledmea liar. He stated that Roy the salesperson had been working at the store for 13 years and he had never had a complaint about him. I told A. Henderson da I had been shopping at that store for almost 21 years and because he was rude I asked him for his managers name and number; which he refused to give me. I called the columbia sears & asked did the columbia & florence store had the same District manager and was told that they do no know. So I called the Sumter Sc Sears and asked the same question and was told that they did have the same district manager, his name was Mike Lesso. but she was not able to give me a number. I was connected to personnel. I spoke with Christina.

I got disconnected called back & spoe with Pam who stated that she was not able to give out the district managers #. Called their and spoke with Valeria @ 10:39am on the 6th of May she stated that she was sending the information to customer complaint & they are s'pose to fix my camera atlease the part that is covered and I should hear from someone within 24 hours.

It is now the 14th of May and my warranty expires on 7-03-08. I First contact the Florence Sears 0n May 4, 2008. IN the Master Proctection Agreement it doesn't state that they will not fix a part that is covered if their are damages after the inital problem. And when I called their National Customer Relation a secong time I spoke with George and asked him to show me in their Master Protection Agreement where it states that they would not repair the camera because I damaged it after the intial problem and he could not. I am stuck with a camera that sears will not honor their warranty.. I Surely wish you can help me.

Because they won't honor their warranty I have to purchase a new camera

I have called Sears numerous times and requested to speak to a supervisor, I was left on hold for up to an hour or disconnected. Two days before the appointment I called sears for the tenth time to make sure that the technician would have the parts because I was going to have to take my laundryroom apart so the work could be done. I got a stackable unit because of limited space. I installed cabinets which would have to be moved to repair the machine. After several hours on the phone I was told that my warranty was canceled and I would get a refund. My guess was that they would keep my money if I didn't use the warranty and cancel it if it was going to cost them something. Hours of frustration is what I got from Sears and I will never buy anything from them again.

Sears misrepresented service product and wasted hours and hours of my time and caused me tremendous frustration.

cost more then the products worth rip off out fit

This is an official complaint and I am requesting that part of the remedy is that arrangements are made to pick up this machine from my residence and a new one deliverd without damage at no cost to me.My wife was very dissapointed at not being able to use her new machine. I would appreciate a speedy response to this matter, either by email or phone

have been without the vacuum for two months already. Still don't have it back and have to re-send in the other one now that I have someone claiming they will finally do a cleaning.

He didn't have to mock me like that. He made it perfectly clear , that I didn't count as a "real customer" because my english wasn't perfect. I felt a little embarrased, but I felt more disapointed , I don't feel that I want to return to this store any time soon. I'm a loyal sears customer. I've shopped at your store for 11 years now and I have never had a problem with any of your associates. But Carlos was complete jerk. How can he get away with treating the customers like dirt. wow , with a name like "Carlos" you'd think he wouldn't have said such a stupid thing " Spanish ? no I don't know this.

I was speaking " English " the whole time. He was discriminating me. How can they have this "Hate Monger " working there. He was incredibly rude, he gave me an attitdue, he kept giving me a whatever look. He was completely unprofessional. he kept turning his name tag , so that I couldn't see his name, luckily I had already seen it. His name was Carlos. what did he think? I wasn't gonna tell on him, because I wouldn't know his name? How Immature.

I asked for him to get me a manager, he said he was the manager, I then said get me "your " manager", the store manager:, he got all nervous and he told me that I had to use the customer service phone. I kept trying to find another register but the lines were so long , and I was pressed for time, so I used the credit/customer service phone. I told the operator what had happened, and she was shocked, she said he could have punched in the numbers. She then processed my payment. I had to wait 20 minutes on hold just for the operator to pick up the phone. He wasted my time. he could have easily made the payment in 2to3 minutes, tops.

while I was on the phone with the credit dept. he was telling another co-worker something, and they glanced over and they started whispering, I couldn't hear their conversation, but I heard giggles. They're there to work, not play around. I told the operator the whole thing and she was surprised that he couldn't do they paymant sans card. I felt that he was being disrespectful, he was discriminating me due to my accent. how is my accent preventing him from pressing buttons. Im pretty sure I can't possibly be the only customer, that has made a complaint about Carlos. Carlos in the women's dept. register 15 or 16. Sears, 14xx N MONTEBELLO BLVD, MONTEBELLO, CA 90640

Customer support and the store had no way of issuing a refund and could not offer me any contact information to pursue a refund. I tried sending messages Through the online help and they keep getting rejected because my emails contain my order number which would be the only way they can reference this transaction. So Sears has withdrawn money from my account and issued a gift card with no funds available and can not offer any way to get an refund (other than the note the customer service rep sent them). Jerry at the San Luis Obispo automotive department was 100% more customer service oriented than the customer service department.

$500 gift card, interest on secondary credit card used and several hours of my time.

Stain and odor.

The woman I spoke with completely neglected to inform me of some very important details regarding this program, such as: Technician is required to come to our home to inspect all appliances that are potentially going to be covered in the warranty program..makes good sense however NO ONE informed me of this before I signed up for the agreement.

My fridge was in good working order the day I received a call from the CSR and I asked her to mail me the agreement info. prior to me signing up for the agreement. She also stated to me that the agreement was valid upon the date to which I agreed to sign up and for two years after that date. She did not tell me anything about a 90 day waiting period, this means that your 2 year agreement is ONLY good for 2 years minus 90 days. These are important details to which the customers need to be made aware of.

My husband and I have spent a lot of money at Sears for our appliances, etc. We can promise you that because we have recieved such a difficult time about this service agreement, that we will no longer be purchasers of anything from Sears in the future, near or far.

I since have received notice that my warranty expired in March and that I am no loner covered and that if I want coverage again I must pay more now since I let the plan laps. Then they tell me that well Yes, I did renew in May of last year ( even though they have been saying that I renewed in March) although it was only for ten months, I did not take out a ten month plan, I took a twelve month plan a I always do. So, now if I want to renew, as I know I need to due to all the trouble with the dryer, ( there is a class action suit due to the fraudulent information that they gave when I purchased the dryer and all the trouble with the auto dry sensor)although if I do it will now cost me $375.00 compared to the $189.00 that I have paid in the past 5 years! And I have proof from my bank that I did renew in May of 2008 and that I paid for twelve months and yet SEARS will NOT honor it! Never again will I buy from SEARS NEVER!

When I have trouble again with the washer & dryer, and I most likely will...I will have to buy a new washer & dryer instead of having this set fixed again for the umpteenth time!

Following year March of 2008 we called again for service check for Summer. Tech. arrived and stated after the service he could only service the outside unit. He stated that the indoor portion of the unit was not part of the A/C unit and that he was not authorized to service the in door portion according to North Carolina. He also stated that unless we had a proof of warrany coverage that stated that the in door portion was covered to go against NC that there was nothing he could do. When he was showed the warrany coverage of items he said the it was only talking about the out door portion of the unit, not the indoor portion of the unit. When told about them servicing it the year before and showing my spouse how to maintance the unit and filters he stated that the tech. had done it out of curtiousy that he could have lost his job over doing that. He said that he could lose his job if he touched the unit. His solution to the problem was to take the electronic filters out and run the system that way and said that the system we had was junk and he would not own one.

After the tech. had left we called the Warranty Dept. and spoke with them and they said we were covered and the tech. should have serviced it. They transferred us to the Maintance Dept. in Louiseville, KY and spoke to the lady that answered the phone, who by the way was abrupt and rude. And she told us that we were not covered and that she wasn't having her tech. service something that was not covered by warranty. She also said that the tech.'s word was final. So I called the Warranty Dept. back and spoke to a lady in charge of warranties and explained the events that had occured from begining to end. She advised me that maintance was out of her domaine that I needed to call National Customer Service which I did the following week April 14th. NCS explained to me that the salesman and warranty had an error on the input of the warranty. That she understood that the tech. had worked on my unit the first year that she would make sure that they came out and serviced it this year to make it right. That maintance would be calling me to make an appointment to service it.

After not hearing from them by the 22nd of April we called them again. I asked about my case the service person said there was no case and that nothing had been done thats why no one had called me. We feel that the salesman of the warranty Dept. are not in agreement with the maintance Dept. with in sears making the customer suffer for unfullfilled warranties implied at the time of sales and first service the shell game of being stalled here it is and here its not covered warranty game is a poor endorsement, we feel like we have been stolen from and lied to. Our Warranty states PRODUCT: CENT A/C COIL & COND IYIP MODEL NUMBER: HP26-030-I0P

Our money was accepted by sears with understanding that it covered the whole unit, service was rendored for the first year, on the second year when A/C inside the house broke down now they make us aware that we are high and dry without coverage on that item

She told them NOT to do the work and she would pick up her mower. She went to pick up the mower and they told her the charge would be $30.00. She told them that she had no work done to the mower. Sears told her that charge was just to look at it. So here is my question...just what does an agreement pay for? Can anybody answer that question or will I get charged for asking?

Sunday it was the same problem all over again so I called sears again and was given another one of those 8 till fivers, but it was a no show. When I called I was told that it looks like I never had an appointment and the next available was this coming Saturday ANOTHER 5 days away.

When an immediate refund to my card was demanded so I can move on to a reputable service man I was told it would be prorated for the prior repair preformed. WHAT PRIOR REPAIR?????? I got put on to 4 different automated answering services and the one time I asked for a supervisor was put on a hold and listened to music for 38:08.

I am paralyzed and in a wheelchair and needed to have an aide wait with me for the whole shot Saturday. Then when Monday came I needed to have a friend take me to all my appointments, P/T and Dr. while my aide sat and waited for the repair man since she is aware of the issues with the dryer only for a no show and I have no more patience or mental ability to put up with anymore and just want to move on. I have no more energy to wait on phones anymore to get my refund handled to my card.

When I go to reschedule again, they are saying that I have to wait until 4/14/08. This is unfair. It was not my fault that Sears did not keep there side of the bargin. All I asked them to do was to give me an earlier appointment. Sears is a big company. I know they could get some one to come to me sooner. They did not help me get an earlier appointment. I will never purchase any appliances from them again. I am paying for this warranty. The service they are giving me is awful. Who's the say on the 4/14/08, the the Service man isn't sick.

I had to take 2 days from work. The reps on the phone need some training. One rep actually laugh in a disrepectful way.

They need to send a sevice tech out for anywhere from $35-65. I asked for specifics numbers and was told they could not give me. I tried to just order the burner assembly+thermocouple but they want to charge just over $100 for just the burner assembly. I thought parts were covered...oh only if you pay as service tech to come out+eval at an unknown rate.

2.5 months ago when I tried to buy just a thermocouple(from Sears then Home Depot)they only have universal+when took apart to install it looked completly diffrent and I didn't feel comfortable because there was a welded or soldered transistor in line that the stock one had that the aftermarket ones didnt. If I had called then I would have been ok but it seemed to work after I scrapped the tarnish off of the stock thermocouple and now out of service coverage only works when I let it sit a few days

Try taking a cold shower + function well all day knowing when you get home it will still be cold. Time wasted traveling to numerous stores, being transfered while on phone with customer service to still be dissapointed.

After many hours on the phone with totally incapable customer service and a few supervisors, I said to cancel the order because I did not want to get the wrong chairs. It took 4 more phone calls and many emails to have them cancel the order. We get the Sears MC bill and the charge is on there! $1,220.46. They said it will take 1-2 billing cycles for the credit to appear, even though I received no merchandise and Sears was in error 100%. Therefore ( I called Sears credit services) and wanted to know if finance charges would apply. They said YES if the amount was not paid in full. I have NEVER seen such horrible business practices in my life. We are canceling the card and would never use them again.

At 6:58pm he called again and told me the guards told him that they didn't accept deliveries after 1pm and he would try to squeeze me in asap. Knowing this was incorrect I called and verified and 6pm was the confirmed cut off time. I called Sears only to get a MAJOR run around. The driver lied to them as well and told them that the gate only accepted deliveries between 7am-10am. I told the CS that was incorrect and I wanted to reschedule for tomorrow. They told me that my region only received deliveries on Thursdays and I would have to wait until then. I went through the proper chain of Sears command being put on hold numerous time for probably over an hour only to hear I'm sorry all we can do is deliver on Thursday from the complaint specialist Quan. All after I explained to them that my husband just had knee surgery on Monday and I just had a baby 6 weeks ago. I had to move my bed downstairs by myself for removal and there's no way I can get it back upstairs by myself. So we're looking at a week of sleeping on the couch. Still just an, I'm sorry for the inconvenience.

I called Sears service back to ask them if the technician had made a mistake. After speaking to twelve different people, AND REMAINING ON HOLD FOR LONG PERIODS OF TIME, I finally found out that because I was buying the part through the technician, not a sears technician, but a third party, I had to pay 33% more for the parts. The part was shipped to my home and not handled or touched by this third party. I did not think that sears was out to rip off it's customers, but this seems to be the case. I would not recommend that anyone do business with sears for any reason. They did not tell me about the $500 limit on repairs, I had to go through 12 people ( from the Philippines, Guatamala, Mexico, India, and Texas), to find out that this was their policy and if I did not like it I could go elsewhere. They hiked up the price of the parts in order to charge me more than I would have had to pay their own parts department.

I was not told about the policy limit,or the 33% hike in parts prices. This is a deceptive business practice and I was forced to pay more than a call-in customer of the sears parts sales department.

Emotionally I have been affected by the manager attitude and behavior's. As a M.D. I don't have time to waste dealing with situations such as this one. My merchandise is to help improve a healths condition.

It's now March 13th 2008, they've taken the TV and said that the part would cost $2100. The tv cost $1700 dollars. The math should not be difficult but after saying they would replace the tv, they told us after we called back that they are going to order the part and repair the tv. It would take two more weeks for the part to come in, then they need to schedule another day to deliver the television. After the 8 trips they've made to our home, 3 of which they did not show up and on one occasion no call, the average time for a scheduled date is typically two to three more weeks. We're looking at April now. The Warranty expires on March 26th. Get the picture? We're not confident they will repair it. I've even had to loan them my tools because they have come unprepared with their own equipment. We purchased in Illinois, and now reside in Boston, MA when the damage occurred 1yr 8mo after we moved.

Finally the technician comes and says that he needs to order a part. He schedules coming out a MONTH later to install it, but never shows up. When I call to find out why, they tell me that it will be another TWO MONTHS because the part is on backorder. The Master Protection Agreement says that I get another unit if they can't provide the parts, but they say that doesn't apply. I contacted the BBB, who basically said that Sears is going to fix it someday, so I should be happy. I'm not. I paid almost $1900 for a two drawer dishwasher and now have not been able to use half of it for half of the time I have owned it. I think they make promises associated with their product warranty and the MPA that amount to fraud. I wish there was something that could be done.

Both my wife and I have taken time off of work to wait for technicians who don't show up when they say they will. I have not been able to use half of the product I paid for.

When A and E came back to see the damage, they sent the same tech out and she began screaming at my wife at the door. Before any comment was made. Sears said they would fix them but months have past. A message was left by Rep. Angel to let us know that they were ordering parts for both appliances, that was more than 2 months ago, she said it would take a couple of weeks. Sears began to talk only about the washer the next few times we called and I just thought they were just being brief. I called twice and spoke with Angel about the parts and where they were. Angel twice told me she was in the back of the store and couldn't tell me that info.

2 weeks ago the washer top came and I called and wanted to inquire where the other part was. I'm still getting the runaround. Today I called and was put on hold for fifteen minutes and then the phone began ringing back no one answered it. I called back on the phone, I called on with the same caller id and the phone rang and rang no one ever answered it. I picked up the house phone with a blocked number and called simultaneously, they answered the blocked ID phone almost instantly but never answered back to my cell.

I still haven't resolved this issue. Now they say parts can take a couple of months. Cost is not yet determined, my only issue is I filled my house with this horrible company's appliances

I tried calling their corporate customer service (this is a joke, since the lady, Brett, a manager, was completely unhelpful; refused to take the card # over the phone; basically called me a liar when she stated that I was informed of the credit card thing ahead of time. I retorted, if I WAS told about it, then why wouldn't I have left it there?, for which she had no reply. She also had that condescending tone in her voice during the entire conversation. I was passed around from one department to another & was on hold for about 15 minutes while I waited for this rude & unhelpful customer service manager. For this reason alone, I will NEVER shop at Sears again.

I had to schedule another service appointment, and wait for the service technician by taking off from work. When I called in the morning to find out approximate time, a rude woman at the service department told me that I will have to wait from 8 am to 5 p.m--and there is no way she can tell me what time the service technician will arrive. I called again, and a man at the service department told me that the service technician will come between 3 - 5 p.m. I came to work to salvage what's left of my work day. Then at 10:47 am, a woman calls to tell me that the service technician will be coming to my place within the next few minutes. This is the worst service experience I have ever had, and I am determined not to buy ANYTHING from Sears again. In fact, I just replaced my Kenmore washing machine, and I shopped at Lowe's. Say "No" to Sears!

I have lost food items four times due to malfunctioning freezer and wasted a lot of time cleaning the freezer after meltdowns. On top of that, I have wasted more than 2 days worth of annual leave waiting for Sears service people to get their act together. They don't carry parts for servicing appliances and re-schedule appointments, wasting precious time of customers. I am sure they like it because they can get paid multiple times for the same simple job! I guess job security is their short term priority. At this rate, poor customer service will drive faithful Sears customers like us away and drive the company to ground.

Bottom line is that I need to stay as healthy as I can to be there for my sister who is totally dependent. I'm more than happy to pay for an upgrade, but Sears keeps changing the rules. First they say the machine has to break four times. Now they say it has to break four times within a year's period. Although I've talked to several 'supervisors', each one is different and hasn't the slightest clue what I'm talking about. Meanwhile each time the machine breaks, it takes about three weeks to repair (Repairman makes a diagnosis, parts have to be ordered, repairman (never the same one) makes a second visit if parts have arrived to fix, it breaks I call repairman comes to diagnose, etc.) It's a real lemon. Please give me some guidance.

My health has declined, my nerves are shot. Over a dozen missed days from work.

Dealing with this one order stressed me out just before Christmas and really had me upset because all 3 items were for my dad and 1 item wasn't something I could find just anywhere. Because Sears failed to deliver, I had to go shopping on Christmas Eve and spend more money. You can bet it wasn't in a Sears store!

I cannot wait 18 days to have my snowblower repaired and intend to contact a local service center (not Sears) which I will have to pay out of pocket. I am a Senior and cannot shovel snow.

Cleaning for 3 hours, putting kids and dogs outside, very scared and the smell still being in the house. Very lucky that myself and husband put it out as fast as we did. WE COULD OF BEEN HOMELESS! My husband took the microwave down and put outside.

I do not have a functioning stove. The stove is only five years old and I'm probably going to have to replace the stove. In the interim I have no stovetop to cook on.

The crown of everything was when technician finally came to inspect a cracked fridge door handle, he was pulling on it until he broke it off completely, told us that he has to order a part and that he will come again in 3 weeks. When the appointment time came, we've got a call that technician won't show up as he had an emergency (like he is a surgeon or something) and they don't know when he will come, and they promised to call back within an hour - it was 3 days ago and we are still waiting. In the meantime, for 5 weeks plus we are using a stool every time we need to open a fridge door to reach for the top where we are able to grab a doors edge.

What gets me the most is that there is absolutely nothing you can do. The customer service representatives would promise with robotic sounding cheerful voices that they would send an email with complaint to another department and that's the most they can do. When asked to be transferred to their supervisor they answer that the supervisor is not there and cannot take my call. This is just a tip of the iceberg - if I remember all ridiculous occurrences of incompetence, unprofessionalism and obnoxious ignorance of Sears Customer Service staff, I could write a book. And all this happens after they were getting approximately $800.00 every year for maintenance service from me for the last 7 - 8 years! I really could not imagine that a company like Sears would get so low in the level of Customer Service. It goes without saying that I'll never buy anything from Sears again no matter how hard pressed I am to do so and how low their prices are.

Combined, my wife and I lost wages for approximately 3 - 4 days when we've waited for appointments that never happened. We were forced to live without washer and dryer for a period of about 2 months, we are forced to continue opening the fridge door reaching for the top like contortionists - I am not speaking here of intangibles like our frayed nerves.

Now I wait another 8 days and the plumber goes to pick it up on said day only to find out from sears store that model number does not exist, They do not know where she got it from. I called plumber to tell them to call Sears and cancel the heater and installation, and a women calls me and I inform her of the messed up situation. I still have no hot water, canceled everything. Now I have three different water heater purchases on my Sears Card, how stupid is that. I call today to tell them they said the papers I received will be taken off my bill, what about the interest they charged me? Who can I call at Sears who has a brain that can help?

Physical value of our service ticket was $55. The replacement Whirlpool dishwasher we selected ($349 value sales item # DU1055XTSQ white) is not available, and now we are wondering, why aren't our dishes clean?

The newer, smaller box costs $2199.99. My larger box, at the time, cost $1699.99. As you can see the cost has increased as most things have. I told marvin charles that I couldn't accept the smaller box because I needed every square inch I had and more, my tool box was full. SEARS, Marvin Charles and Liz Harris told me they were only willing to replace my box with the smaller box or the original price of $1699.99 that I paid 13 years ago! So I can either accept a box that is to small, or a check that is to small to replace my current box. I asked if they would at least be willing to give me a check for the price of the new smaller box of $2199.99, so I could put that money towards a better brand box. THEY SAID NO!

I've been a mechanic for 22 years at the same place and I make my living with this box.The box is coming apart, some drawers don't open all the way, it is slowing me down. With today's economy, I need to be more efficient not less.

Since Sears did not want to help me, I sent the bag to Mr. A. Lewis CEO. I waited then sent a second letter in Jan of 2007. To date I have heard nothing nor did I receive the bag back.

I have loss of use of a major appliance for over 1 month and water damage to my home.

Finally, after three months of waiting, I got my TV back. It was a Saturday 29 of December 2007, but the dissapoinments were not over yet when I found out the TV was worse that before as the upper corners of the TV were oval shaped the picture colors were really dark and the letters on the left side margin couldn't be seen. My oldest TV look better. I took it back on the 31st, I also took some pictures of these descriptions, they took it in and this time it only took them a couple of weeks trying to fix it. When I went to pick it up last Saturday 19 of January. I requested to test the TV on site before I take it home and sure enough they didn't fix it completely, the colors were off and the margins were of too. The employees from the repair center were witnesses, they didn't hesitate to send it back, but at this moment I have reached a point were I don't really want to deal with this any more, I want my money back, I never want to have anything to do with these people.

I have spent over 10 hours on the phone, I've spent gas money going from store to store trying to find help, overall a lot of time, I was discriminated against. I spent the holiday without my TV and denied my guest. Discomfort for knowing that I was throwing my money in the trash.

Anyway, I conceded and asked him to call the other Sears, which he did and they did not have any camcorders available. Needless to say I was very upset, because I needed the camcorder to tape my son's wrestling match which was being held the next day and I had to leave for the tournament at 6:00 a.m. and could not come back to the store. There should be more the one key in the whole store of Sears in order to open these cabinets. I asked the salesman if I could speak to the manager. He came back saying the manager was dealing with another issue and would not be available to speak to me for another 20 minutes. I told the salesman that I was very disappointed with Sears and that I was going to write a letter.

In the meantime, I'll have to purchase a new TV so that my daughter will have some form of entertainment while she's recovering from her surgery. I thought about canceling my warranty agreement and asking for a full refund, but to my dismay, the cost of service and repair could possibly be more than that, and then I'd be out even more money. The bottom line is that they know you have no other choice but to put up with their crummy service. I feel that if they can't handle the work load, they should contract it out in order to give the customer the service they thought they purchased.

The economic damage is that I'll have to purchase another TV or rent one for a month until Sears gets their act together and comes to fix it. I'll never purchase another appliance from Sears again--I've learned my lesson.

So, here is what we dealt with since 11/15/07... 1. Numerous calls trying to schedule appointment when we did not have the part. 2. No one knew where this $2000 part was 3. Numerous hours on the phone 4. Bitterness and anger of waiting and talking with someone different every time, repeatedly telling them the same story over and over 5. Numerous hours we wasted waiting on the service technician only to find out nothing could be done that day 6. Having a service call scheduled 1/12/07 but the technician cannot even access a part in a building that is supposed to open. 7. Dealing with these problems on to wait till 1/22/07 instead of getting the job done 1/14/07 because that is policy but there is no policy for customer satisfaction. WE JUST WANT THE PART INSTALLED! 8. We have waited 3 months for a part to be replaced!

Called Sears again and was assured the technician would return immediately following his next call. Never showed or called. Called Sears again around 5:30 pm to ask when the technician would be arriving. Was told he would arrive on Monday (two days later) Dec. 31st prior to 5 pm. Called Sears at 3:00 pm on the 31st to check status of call and was informed by the electronic message the call was scheduled for January 3 between 8 am and 5 pm. Called Sears to complain again. Spoke with a concerned rep who promised to pass me on to a person who could help me--and promptly hung up.

The temperatures tonight will be in the 20's and 30's. Our house is so cold we are forced to huddle around the fire place which ads little comfort especially when going to bed, which is upstairs and out of range of the fire place heat. We are all sniffling and most likely coming down with colds, and now we are being asked to go another 3 nights without heat. I am contacting another firm to do the work and want to discuss possible damages and reimbursement for this incredibly stressful experience.

Needless to say, we are very disappointed in the fact that a washer that was less than 4 years old, with normal household use, was going to have to be replaced. The dryer has had 2 service calls and still takes about 90 minutes to dry a normal load. Our previous washer and dryer lasted us 12 years during which we had four children living at home. We tried calling Sears again and everyone we talked to just kept repeating: "We are sorry to hear that." I have a stove, refrigerator, dishwasher, TV, washer and dryer that I had purchased at Sears; when they are replaced, I can assure you that the purchase will not be made at Sears, nor will I recommend that anyone else buy at Sears. I am copying this letter to everyone in my contacts to ensure everyone I know is aware of our experience with Sears.

No one called me. It was only after I called I was told they needed to reschedule. Next available appointment is Jan 5. We shall see. PLEASE DON'T DO THIS TO YOURSELF! I have had various maintenance agreements over the years, and all were acceptable. SEARS IS UNACCEPTABLE!



New home needs appliances. Somebody has been waiting for 2 days for delivery, arranging absences from work.

A manager from another dept. came and again called for a supervisor. Then came the other lady (on her lunch break) and tried to correct the problem. She said I cannot use my card to correct the register because I'm on my lunch break. I can understand rules, but why come if you can't correct the mistake? I finally said, just to void and return my check, I have to leave. Again it took quite a while just to do the void. As I was leaving, another employee said those towels are not the ones on sale. The card right beside the towels said all in stock. I went on line and found what appeared to be the towels at 50% off. The problem was the time factor and that I can't go as often as I like. Secondly, the clerk telling me that these weren't the ones on sale, when actually according to the sign, all stock was on sale. Just frustrating!

I am a 64-year-old cancer patient. This stress is very debilitating. The expense to buy a new set, with a screen large enough for older eyes to see clearly, and which remains our major entertainment, is overwhelming. This is Christmas, and we are without a TV.

Shame on Sears and GE!

I'm out over $1200 dollars in wages and no way to bake food for several weeks--not to mention how upset my wife is. It has been broken for the same amount of time as it has worked.

I installed the correct fittings myself at a cost of $4.09. I wish I had done the whole installation and saved the installation fee. Then it would have been done right. Whatever happened to Sears quality? I think buying from Sears was a big mistake.

I will be purchasing a new microwave and trim kit.

After another phone call I was given an appointment for 12/01 to have the carpet cleaned and treadmill repaired and was told that this appointment was set in stone and would not be canceled or rescheduled. It is 12/01, and I received a phone call saying that the appointment was canceled and needs to be rescheduled. Also, I was told to call and file a claim with Sedgwick, the property damage department of Sears. After wasting my time trying to contact them, I was told that I shouldn't even have this number and it is the technician's responsibility to file the claim. So in the last 24 hours, my treadmill still isn't working, my home has been damaged, I was never contacted back by customer service, I wasted hours on the phone, and did the job of the technician that damaged my home in the first place. The current status of this complaint is, no one from Sears is helping me what-so-ever and I once again have been told to wait for a phone call that I was to receive three days ago. Obviously consumers are mistreated by this company and I need the assistance of the BBB to get this matter handled correctly.

I have been charged 100.00 dollars on my credit card, and I want this to be removed. Because of past experiences with Sears, I probably will not receive any response to this last request. I have $100 tied up and no gift cards.

After more assurances, I now have received letters from Sears finance dept. stating I owe about $150. I have called the dept immediately with no results, only promises to get back to me. After my last monthly payment, I will inform my bank not to take any more out of my account for Sears because I do not owe them the $150. I have been the one trying to correct this for the past 4 years with no help or attention to my concern from Sears. I hope you can help.

None fortunately because I did not have to take off work or drive to the store. Had this occurred on 11/23, I would have missed out on other sales.

I took off from work and lost pay two days. If it snows I can't use the blower because they dismantled it. I have a heart condition and cannot shovel snow. I paid for the agreement to fix or replace and Sears hasn't done either.

We bought an HE washer and dryer, a dishwasher and an electric oven. The washer has already had 2 service calls in this short time. The dishwasher has had 1 service call, and now the stove has a burned out element. This has only been in use for 6 months. When I called the service department I specifically told them that I needed a new element. I also had to buy an extended warranty because the year was up. I bought one for the oven and the dishwasher--a total of $224.00 for products that should have worked properly from day one. I waited a week and when the repairman came yesterday, he said no one had mentioned the element and he had to order one. It will not be here at the earliest until Tuesday, November 20th. That leaves 1 day for him to come and install it before Thanksgiving. My husband and I are the only 2 people in the house, so we do not overwork the oven. I bought Sears products because of Consumer Reports. How could they have been so wrong? I will never buy Sears products again. This has been very emotionally draining.

Sears contacted me by e-mail after I e-mailed them with all the above on Nov. 9. They said their recovery dept. would contact me as soon as possible. I have yet to hear from them. This is not as soon as possible!!!

I did so and after being transfered 3 times, on the phone for 45 minutes, I get a man on the phone who was very rude to me. I tried to tell him I needed to get word to the repairman that the piece had come in early. He would not let me finish a sentence. Kept interrupting me, told me I didn't have a serviceman scheduled, I tried to tell him I did. He hung up on me. very unprofessional and rude.

It is a significant inconvenience. I hope NOBODY else EVER gets talked into buying this horrible washer and that Sears may do something about their DREADFUL service!

I have extra bill on my credit card.

I am unwilling to pay another $400 to have the control board replaced because this has already happened twice, and I refuse to incur the risk of a fire/injury/death of my family.

Finally, on 09/18/07, a service tech arrived and was able to repair the dryer. I paid $161.65. After his departure I received a phone call from my tenants advising that the washer was not working properly. The pipe inside the wall leading to the drainage system seemed to be loose and was flooding the garage.

On May 3rd, the Tech arrived only to inform me that the first Tech did not order all of the parts. So he placed the order for the remaining parts and rescheduled to come out on the 8th of May. The additional parts arrived prior to that date, but now Sears needed to change the repair date to the 9th of May between 8am and Noon. The evening of the 8th, Sears contacted me to tell me that the Tech would be starting late the next morning so he probably wouldn't make it to my home until between noon and 1pm.

We STUPIDLY purchased a multitude of products from Sears with the glowing extended service plan. Trust me, it is better to save the money on the service plan and invest in the repair man. You will inevitably need one, it is just a matter of when...?

Trio fridge has yet to be fixed, they did replace the microwave after 3 attempts to fix, I am using an independent repair person for the washer.... that was over $1000 and didn't even last 4 years.

And with courtesy.

I was in the store Monday evening at yorkdale location and purchased a dishwasher approx 853.00 and decided to use the remainder of my card balance toward the purchase.the sales rep adib narang advised card no longer active was expired.he called customer service,spoke to christen who said could not help and wil lnot help as card expired advised still a 90.00 balance of my money on the card and I want it not back but applied to the purchase she then spoke to sales rep who then passed phone to me whre the customer service said there were no supervisors or managers.

We called back the sales rep said we may reach different decision if spoke to anther rep,we had the same one christen who hung up when the sales rep said customer wanted to speak to her.

WHAT A MESS. I drove to my local Sears store. There was no manager available so the manager of the tool department put me in contact with One Source All I wanted was my money back and be reimbursed for the lost food. I was two weeks past my 90 days. But they will allow me to pick out a new freezer and a $100 store credit off of it. Plus they will send me a $100 store gift card. I also got permission from One Source to dispose of the food. They will send me the balance of the covered food allowance.

I found out the hard way, I was lied to about the food. No service tech, no money. I had picked out a new freezer, called One Source and gave them the model number, which was on sale. Wrong, it was the other model similar to it. Ok, send me the sale model and credit my credit card. I was sent the more expensive model, signed the receipt for the on sale model, (did not check the tag on the freezer, which turned out to be the expensive one) then received in the mail a charge for the more expensive one. (Sounds like bait and switch to me.)

There is a department for every little part in this process. The people for the most part talked like they did not care. Final results, no food money, charge stays on my credit card, and they have already done all they intend to do for me. Now, after 40 years of spending thousands of dollars at Sears, I have only one comment... GOODBYE Sears!!!!

We are now 4 weeks with no machine. The part is backed orded and "One Source", the Sears customer service center, doesn't know how long it will be before the part is avaiable. They will not replace the machine and will wait 45 days before further action for our situation (45 days!) even though it is under full warranty.

Their policy is that the repairman needs to be called and has to REPLACE parts 4 times before the machine will be replaced.

The One Source rep states they have no supervisors and the complaint goes no further than them..hence, One Source, I guess.

I have tried to call their Nat'l Customer Relations # and have gotten nowhere. They make you hold on then they disconnect you or transfer you to the wrong dept. This is not the only issue with Sears Home Repair. I also have a refrigerator that is too under the Master Plan Warranty that I called them in June and they came 7/8. The refrigerator was leaking from the ice maker (in the freezer)and the damper in the fridge part was icing up and there is a crack on the inside of the fridge. The tech came and changed the tube into the ice maker and left paper towels on a ledge in the back of the freezer and left (after changing my water filter I paid extra for.

Shortly after the back of the refrigerator started making a loud horrible noise. It sounds like I have an airplane in my kitchen. I called them and they gave me a date of 8/14 meanwhile I have the washer issue going on and the fridge was doing this noise late at night. This would go on for at least an hour at first.I called them and they said they could not move it up.

I then called to reschedule the appointment and this time someone did in fact call before coming. The repair man supposedly fixed the dishwasher and did his best to convince me that a one year extended warranty would be in my best interest. Having owned a diswasher for 10 years that had never given me a problem I dedided that the warranty probably wasn't neccessary. Wouldn't you know that when I attempted to use the dishwasher it was broken! I called once again to schedule another repair and requested again that I be called in advance. Luckly on the day the repair was scheduled my neighbor happend to notice the repair man in my driveway and immediately called me. I was never contacted like I had asked!

I rushed home to the news that the repairs would cost $174.00! The repair man reported that the diswasher needed a heather and themester. I told him that I would appreciate it if he would leave the fauty parts on the counter when he left. Upon further investigation (25-30) he announced that the problem was not the heater it was the motor and it would not cost me $340.00 to repair a $450 diswasher! I have no faith in this man's ability to repair my dishwasher at this point and demanded that the leave my home. I get the run around from Sears and they are not able to tell me what the percentage of repairs are on this model of dishwasher. I have missed numerous hours of work trying to resolve this problem and spent 45 minutes on hold this morning and another 30 this afternoon attempting to speak with a regional manager!!!! I think I have a lemon and I will never buy a Kenmore product again or step foot in a Sears store!

Today I received an URGENT: Your Sears Protection Agreement has Expired letter through the mail. When I called about it, after waiting 3 minutes for an operator, the woman told me that the agreement WAS extended and that they had sent out second notices on these accounts - implying that I was the one at fault for not sending it in sooner. I think that SEARS has (1) the most incompetent customer service reps in the business or (2) is deliberately trying to get me to pay them twice for the same services. Either way they are unlikely to ever get my business again.

On 7/25/06 I had an appointment again from 8am to 12 noon. At 11:45 I took a shower. At 11:52 Sears left a message saying that they were at my house and no one was home. They are calling to tell me to reschedule. I was home with the front door open and my car in the driveway. No one came to my door, my dog would have been barking. I called them back at 12 noon , ten minutes later. The woman put me on hold for 15 minutes. She then said the repairman was at his next appointment but would return to my home.

At 3:30 Sears called me and said it was too late and that they can't come today, I had to reschedule again. Finally on 7/31 I had an appointment for 8 to 12 noon. Two repairmen came to my home at 2pm. A Mr. Gordan then said they can't do anything because the first repairman, Mr. Dietz never ordered the parts to repair the AC unit. Mr Gordon ordered the parts and said they will come back when the parts come in in a few days. I called Sears the next day. They said the parts are back ordered and that there is no way to know when they will come in. Its now been 5 weeks since I first called and I have no AC unit, and its 100 degrees this week in New York. I will never buy from Sears again.

I have missed 4 days of work waiting for Sears to come to my home. I have gone five weeks with no air conditioning in 90 degree heat.

I lost a day of work awaiting their repair person. I will make it up so there is no money loss, just sleep as I had to get up at 8 AM to await their rep, after having got off work at 3 am

With a family of three young children, it is an impossibility living without a washer. Financial consequences are over $1,000 for a washer that does not work, $300 plus for extended service warranty, plus laundromat costs, which at this point are $400 plus.

I do not dispute the part charge of $ 58.43 (with tax) or $55 fee for minimum charge, but the $168.00 labor which after $ 55 is deducted is $ 113.00. The repairman only took 10 minutes to replace the part and said the charge is based on our unit.

My husband also stated that the repairman already took off the part and was replacing it before he said, "Oh I better write up the estimate" and also took the estimate with him when he left ,so all we had was a receipt.

On Thursday, February 23, 2006, I took the vaccum in to have it serviced. The store did not even have the purchase in their system, so I took my copy of the receipt and the warranty in with me. The service manager would not honor the warranty. He said that since it was not in the computer, he could not honor it. He went to get the store manager. The store manager said that there was a mistake, and that the cost of the 5 year warranty when we bought the vaccum, should have been $249. To get my vaccum serviced I needed to purchase that warranty.

Within the first year I received a letter from Sears stating the washers were being recalled due to injuries incurring when removing clothes. It was replaced with a second Calypso, which, within the first year began malfunctioning by not draining properly and various error codes displayed. Two separate services calls were made and after the second one the washer was replaced with a third.

This third washer is also exhibiting the very same problems as the previous one of not draining and error codes. In Sept. '04 a repairman came out and "repaired" it, and most recently another repairman came 2/20 to "repair" it, and the very next morning I went to do a load of laundry and the machine began displaying error codes during the wash cycle. Numerous calls were placed to speak to a person but only after contacting a local television station's consumer advocate did I receive a call from a Sears employee, who gave me the telephone number of Sear's One Source Dept, which I was told handles complaints and problems that are unresolved through conventional means.

I spoke with a woman and explained my history, she arranged for a technician to come to my house the next day. The technician deemed both computer heads were defective and advised me the Calypso had been pulled from the stores and a class action lawsuit had been filed regarding the numerous complaints on them. I was advised to contact One Source after the service call and discuss with them the need for a replacement washer and to refuse another Calypso as a replacement..

When mowing season started in late spring the main deck drive belt was breaking and having carburation problems. The main drive belt from the engine to the deck and the carburetor problems have been a constant complaint with numerous and unmitigated inconvenience and stress. We bought this mower and the extended warranty to minimize and eliminate inconvenience and stress.

At one point, I called AB Electrolux, Sears' supplier of the unit. They called Sears' techs and decided the AB Electrolux engineer knew of some apparent engineering or design flaw. So, Sears sent 2 techs out who spent all day taking our whole mower apart and putting everything back on a new frame less a couple of lockwashers I found left in my driveway and a later discovery of a broken crankcase ventilation grommet, which allowed unfiltered air into the engine causing further wear on the internal engine parts.

Sears even changed the complete deck on the unit once. The main drive belt has been changed more than 6 times. (The spaces between frame and deck parts and the running belt are minimal in more than one place and still are after the deck and frame changeout.) The main drive belt continues to be a problem and we keep a spare around to minimize our down time. The carburetor has been changed out on the engine 3 times. It would always flood out under a load or on a little uneven rough ground. One tech finally discovered the choke setting was incorrect.

This seems to have solved that problem, but at the expense of compromising the life of the engine. Raw gas pouring through the engine has surely worn the cylinders, pistons and rings beyond the mowers' 100 +/- hours of operation. The oil turns dark soon after changing and is contaminated mandating the prudence of being changed along with the oil filter every 12 hrs rather than what is recommended in the maintenance book. We are nearing another season and we dread the start of this season expecting it to be the same unmitigated inconvenience and stress with the mower belt and compromised engine. Our 3-Year Extended At-Home Warranty expires 11/5/2006.

We have exhausted all possible phone calling to the store, (The store manager hung-up the phone on us on 11/5/03.), and corporate #s asking for a full refund. We have no intentions of using this or any other mower like it made by AB Electrolux and marketed under various names by various retailers.

We were able to pintpoint the problem...the gasket that would seal the front load door from leaking had tears in it that were unoticable until we took the front of the washer off looking for the leak. When we called Sears about the problem we were informed that it would not be covered under our warranty because it was not a manufacturer defect. We would be required to pay 55.00 for the service call in addition to any parts and labor!

Another part that broke was a small sensor mechanism that senses when the door is open or shut. This caused the door to either not close or it would lock and we would have difficulty getting the laundry out and it would be left sitting damp for an extended period of time. This problem occurred after about 15 months.

We finally purchased a different washer because we did not want to keep getting the run around about the warranty or to sustain more damage to our home (2 story house laundry room upstairs.) The dryer is another story. We noticed the dryer was taking longer each time we used it the last few weeks to dry. Last week (Feb. 12, 2006), the dryer was loaded with clothing and turned on. I was downstairs and noticed an unsual odor, it smelled as if wiring or plastic was on fire. I found the source of the odor to be the dryer.

I had the children get out of the house, and I unplugged the dryer from the wall. The dryer was very hot, I didn't see any flames coming out or any billowing smoke. Only noticed that the dryer was very hot and smelled. We have since ceased to use the dryer, and purchased a new one. Today, 2-21-06, we had a repairman come out and look at the HE3 while he was delivering the new dryer. He discovered that the HE3 dryer had caught on fire, and that was the cause of the excessive heat and the odor.

On 6/14/05 A/C unit was installed by AMS Air. By 6/17/05 the A/C unit stopped working. The project coordinator, John Costlow, was contacted and informed of same. He suggested that the unit be turned off for a while in order to allow the copper tube which is connected to the condenser to thaw--since it was frozen solid--. I was then instructed to restart the unit and leave it running in the on mode vs. auto. I also made the "discovery" that the heat does not work either. I tried numerous times to have this problem resolved with John Costlow from 6/17/05 to present.

This "brand new" A/C unit failed inspection on 7/28/05 with the City of Sunrise. The inspector was appalled at what Sears permitted, the inspector also tried to contact John Costlow and stated that none of his calls/messages were returned. The City of Sunrise has pulled out of inspecting Sears A/C units and I was informed that this is nothing new re: customer complaints against Sears.

I continued to place endless phone calls in which messages were left and ignored repeatedly by John Costlow and AMS Air. I have also expressed my dissatisfaction to the complaint ctr @ 1(800)222-5030 and was recently assigned a caseworker, Christine Crowder 1(888)673-7881 ext 3029, in order to "handle my problem". I was informed that it would be easier to have the unit repaired vs. a refund.

Following a 1/30/06 visit from Marco Jr of AMS Air it was determined that a new heater was needed. I feel that I was sold a defective A/C unit and Sears is forcing me to keep it and settle for less. I do not want parts installed/replaced for a defective A/C unit that I feel was given to me that way.The representatives of Sears that I have been calling has repeatedly given me a run around.

hese windows are suppose to be heat resistant (even with the sun shinning through them), but they do just the opposite.Fast forward to winter 2006 - the windows are suppose to keep the cold out but they don't. Cold air comes through the sides of the windows so I have had to turn my heat up.

I have called them twice to come and correct this situation. My son cannot sleep in his room because of this problem and has missed school because of drafty windows. I am very upset that I am having to pay for windows $7200.00 that are not acceptable.

After contacting an emergency garage door repair company, the repair man informed me that the garage doors (we have three, all installed by Sears), were incorrectly installed. The installation that Sears used was to mount the garage door opener to a 2' x 4' about a foot long, and screw that board into the ceiling. The screws used were not screwed into studs. Therefore, the opener was being held in place by nails into sheetrock alone.

On further inspection, the repairman noted that the other two garage doors and systems were installed at the same time in the same manner. The damage this most recent failure caused is consistent with the damage caused when the other two overhead doors and systems failed. The top panel of those doors are also bent. We no longer have the weather seal designed into this product, so our garage is no longer warm. We have also lost the aesthetic value of the product due to damage to the top panel of each door.

Our repairman made temporary repairs to the opener that had fallen. However, we instructed him not to re-install any of the three openers, as that should be Sears' responsibility, along with the replacement of the top three panels of the damaged garage doors. Per the Sears Garage Door Opener instruction booklet, the openers were to be suspended at an angle from the ceiling on mounting brackets. Ours were mounted on boards and screwed into sheetrock, with no angle.

I have worked my way all the way up the customer support food chain, ending with an email to the CEO and have met with the same response at every level. Sorry. But feel free to use the cards in our retail stores. They do not stock this item in their retail stores.

I have verified with customer service that I cannot:
a) Use the cards on line
b) Redeem the cards for cash
c) Use the cards in-store to order the item from Sears.com

d) Apply the balance of the gift cards to a Sears charge card which I could then use on Sears.com

Under California law: Business and Professions Code Section 17537.11(a)., it states Gift certificates cannot be offered in a manner that is untrue or misleading. It seems likely that most states have similar laws.

In my opinion it is completely misleading for Sears to offer gift cards that cannot be used at a sears store, on line or otherwise, without a large and clear indication at the point of purchase that discloses this fact. The family members who purchased the cards for me are not stupid, one is a high level network engineer for a large telecommunications company, it never crossed their minds that these cards might not work on Sears.com and I think that is true for the majority of people. Not only that but these cards are advertised ALL OVER the Sears.com web site which is further misleading. Yes the fine print discloses the limitation, however most people would not think to check the fine print to find out if a *Sears* gift card could be used at *Sears*.

I'm out $100 until this is resolved.

A week later the car arrived and we noticed that someone had removed the batteries and charger and placed a sticker over that part of the box that read, "batteries not included." We went on line to check, just to make sure that we had not misread the information and sure enough these items were supposed to be included.

Customer service said that someone at UPS must have removed the items. When my husband Jeff pressed the fact that the box was still sealed the man suggested that perhaps it was someone at the toy distribution center. Jeff was transferred to someone else who told him it was not Sears' problem and that he could purchase a battery and charger.

This was not acceptable, the item was advertised as a complete package and we just wanted the missing items. Again and again we were transferred and at one point to the automotive department. Five hours and many "supervisors" later we were told that Sears would pick up the car and we would have to reorder the item and that it would include the missing pieces.

We received the new vehicle and guess what? The 7.2v battery, charger, and 9v were removed from the package with another sticker. I spoke to several more people at Sears and no one could correct the problem. On an irritated whim I went to the Nikko R/C website and they advertise these hi-performance vehicles as a complete package. I wonder if they know Sears is doing this?

Also bought a Hoover Windtunnel Vacuum about 4 years ago, no warranty.

How can you look at yourselves in the mirror when you people are selling these items.

I am so disgusted with Sears I will never buy another thing there. We have purchased all of our appliances from them for years but that was in the North. I guess here in the South they are different.

At this same time we ordered another televison which was to be delivered 1-19-05. Guess what, when we called them the night before they said it would not be coming until possibly the following week. We have since cancelled that television. I need help to get my television repaired as all I am getting is the run-around. Each time we call we talk to a different person who promises to call us back. A couple of times they did call back but had no information.

That seemed fair enough to me so I inquired about the cost of having a machine professionally assembled so I did not have to worry about injury from an improperly assembled machine. She stated that she would assemble it free of charge and that she did this all the time. We agreed and she stated that it would possibly be the afternoon or even Monday before it was ready and we agreed to that. I knew that she would be off on Sunday however since she stated that it would possibly be ready I called and checked and they said that there was no machine in my name there. I looked at my receipt and it showed a Monday pickup date so I decided to wait until then to contact the store again.

I called the store around 11:30-12:00 to see if the machine would be ready and what time it could be picked up and they stated she was not working that day, I explained it to the person on the phone and they didn't know how they could help me. So, I waited and called the next day at around the same time only to find out she wouldn't even be coming to work until 2:00 pm so I asked to speak to a manager and was transferred to an assistant manager for that department. She assured me that my machine would be assembled and ready for pick up by evening. At about 3:00 the sales associate called me and told me it was ready for pickup. My son went to the store and picked it up.

When I arrived home it was obvious that the machine was only haphazardly assembled, then I noticed wear marks, dust, etc on the unit and it was obvious that they had sent the floor model. I went into Sears to see what could be done, I was only offered a larger discount on the shabby piece of equipment. I told them I didn't want the used equipment, they didn't offer to give me a new one so I told them they needed to come and pick it up and give me my money back. A different manager told me that they would have to charge me $30.00 to pick it up. I told them that I was not giving them an additional $30 for something that was their mistake and that I would figure out how to get it to them.

A couple of hours later the same manager called and stated he had thought about it and that they would come pick it up. He stated I could come at that moment and get my refund and they would pick up the unit the next day at my convenience. I went to the store and waited while he processed the return only to be finally told he could not return my money until they had the unit ... so we made arrangements to have it picked up the next day. After the pick-up (the delivery men were nice) I went to the store only to talk to a different assistant manager; I kept being told that the General Manager was unavailable, I went over the story and explained to her that I really liked the machine but did not want to pay $400.00 for a used floor model. Again no offer was made to give me a new machine.

Economically, I'm basically out 20% of whatever the recipient of this camera wanted to buy with this discount. Also I live in a very bad area for continuing to have a job, period. I can't afford for people like Sony or Sears to let us think we are getting a bargain when in the end, YOU win, and, as USUAL, its US, the, BUYING PUBLIC, who loses.

I have a service agreement, but Sears does not care.

The reason Sears employees are always pushing the merchandise protection agreements is because the managers are always on them to sell them. The reason you ask? Well the managers get a bonus at the end of the year depending on how many "P.A.'s" were sold. I know in my department, if i sold $1 million of merchandise in a day, but i missed 5-10 P.A.'s i would get yelled at, even though i sold $1 million of merchandise.