Payless ShoeSource Reviews

I placed an order with Payless Shoes online on Friday 10/9. I needed the items by the following Friday 10/16 so I paid an extra fee for expedited shipping. I got a confirmation email stating I would receive another email when the items ship. Now I shop online often & while processing to ship turnover time varies, it normally happens in about 1 business day. I noticed on Sunday I still had not receive an email with shipping details so I gave customer service a call. The rep then informed me that my order was placed too late Friday evening to be processed and that Payless does not process orders over the weekend (So you can place an order and they will gladly take your money any day of the week but the processing center only operates on weekdays). RIDICULOUS. So the order would be processed and shipped by the end of the day Monday.

I gave Payless Shoe Source my email address at the register for promos, while I was shopping for the school year. When I no longer needed them, I tried to unsubscribe multiple times over the course of a week. The emails keep coming, so I wrote to their customer service department. Customer service responded by stating, I had been unsubscribed. The next morning, I got more spam from them. There is absolutely no way to stop these emails, and it is infuriating.

While placing online order, no clue if ordering was successful. There is no email communication with order summary. When I called Customer service, order is placed and you should receive by this weekend. If not, call us back. When I call back, some warehouse changes are causing delays, order should be shipped tomorrow and you should receive in another week. No estimated delivery dates on their website. I would not buy from them anymore.

Their website is clearly broken. I've tried 3 different credit card which I know ALL are valid and also a Paypal account and it keeps giving me an error message that my cards are all invalid. The order didn't go through but money was removed from my account. I contacted them and they basically refused to believe it was their fault and instead told me its security measures and my credit card must be invalid even though I used the same credit card in their store earlier the same day. They just lost all my business!!

I am from Egypt and I was trying to order some things from Payless shoes' website. At first I tried to pay with an Egyptian credit card. The website told us to try again so we tried a total of 3 times. After 5 mins, we got a text message saying that the money was taken from the credit card 3 times!! (remember that the website told us to try again). So we called the store and they have a recorded message to all the people having problems with credit card. They said that you have to buy from an American credit card (they never said that or wrote it on the website before!!). We asked why was the money taken from the credit card if the credit card didn't work in the first place. They told us that the money is taken and then they see if the credit card works or not then they either send the order or send the money back (which is a stupid thing) within 5 working days (we haven't got the money yet and it's been 2 weeks!!!).

I ordered over a week ago at Payless.com and when I called was on hold 45 minutes and was told they were shipping the next day. When I went online the next day my order showed not shipped so I called again and was on hold for 55 minutes this time and when the person came on the phone and said my order was being cancelled because no inventory. But when you go on their site they are still selling them and taking your money. When I asked why she was very RUDE and said it's not her problem. I told her I was going to complain and she told me to do what I had to do... I would never order from them again. There is too many companies who would love someone's business. Payless shoes needs to get a clue on the business world. So if you're smart you wouldn't order from them.

This older lady in Payless was getting mad because we were sitting on the benches and we were in the little kids section. And we were looking at little kid things and so the consequence was she kicked us and told us to get out if we weren't buying anything which isn't the store policy. When we didn't really do anything bad the store number is 2364 in Pocatello Idaho. She was incredibly rude and incredibly unprofessional and they will lose a lot of business that way. We buy shoes there all the time but if she is gonna be unprofessional like that we won't buy shoes from there anymore.

Do not ever work or shop at Payless ShoeSource in any of the 5 Corpus Christi, TX locations. I've work at 3 out of 5 of those stores and have only been with Payless 6 months and I can run the store just like an assistant manager (opening-closing) and I'm only getting paid what a regular associate gets paid. My manager ** runs two Payless stores (Airline and Spid off Greenwood) and only has one assistant manager ( ** ) so while she's worried about her audit at Airline this past month I was stuck running the Greenwood store by myself cause she needed help from ** and had her at Airline. This lasted almost 3 weeks and I was the one doing everything and all that I ever got was that everything wasn't good enough and I got in trouble for little things that don't matter (ex. Not having stickers in numerical order in the backroom).

On April 19th, I visited one of your store in 12637 FM 1960 RD W Houston, Texas 77065-4003 and the cashier who was in charge at around 12.30 misbehaved with me because I used coupon for one pair of shoes and I told them that the price they charged for the second one was more than the price that is written on the price tag. The cashier yelled at me and my kids. I request you to please take an action.

Alarming comment made by what I assumed was the manager. I'm 7 months pregnant, not to mention I also have a 7 year old, and was trying on heels for Easter. When this associate approached me and questioned me about why I want heels when I'm pregnant. Not that I need to explain myself to her, but I was polite and replied that I want to wear them for Easter. She said "well, don't wear them too much cause it'll cause your baby's umbilical to wrap around his neck." She walked away. Excuse me, but that's a horrible thing to say to someone, and it's incorrect. My ob-gyn, who is more qualified than the clerk, informed that it's an old wives tale. I was offended by her comment and felt it was way out of line. Another thing, shouldn't she strive to make a sale, rather than suggest not to purchase something based off of her incorrect opinion. I won't ever go back to that store, White Marsh Mall in White Marsh Maryland.

I went into the Payless Store in Miramar, FL 160th ave at 1:20pm on Monday, Feb 16. It seems there was only one associate working. I wanted to see if there was anything I liked so I can exchange my shoes instead of returning them so I stuck around and tried on a few pairs of shoes. I had no luck so I proceeded to the cashier and a middle-aged man "helped" me. When he saw that I was returning the shoes, his complete attitude changed from when I first walked in. He was "nice" at first and offered help to me. Then, he did a complete 360 when I didn't buy anything. When I gave him my receipts (one from online order, and another from in-store purchase), he roughly snatched them off my hand and muttered what I made out to be "tronco" in a cursing manner. I imagine it was some kind of curse word in Spanish. I ignored it.

I picked up shoes and brought it to the payment counter for payment. They charged me a different price that was not as per the tag price. The staff was very rude and told me if I want to buy I need to pay the price mentioned. I left the store. Disgusting behavior. I would never go back to this place again.

I ordered a $13 pair of shoes online, shipped to my house for an additional $6 shipping. Shoes were shipped quickly, but Payless shipped me the wrong size. I ordered a 7 and they sent me a 7.5. I called customer service and they said I have to pay out-of-pocket to ship the shoes back to them, replace my order, repay shipping, and then hope I get the correct size the second time. I asked why I should have to pay $18 worth of shipping to fix their mistake on a $13 pair of shoes. Customer service said my only other option is to drive to a store to return them, and then reorder and have them shipped to the store for free, and then return to the store to pick up.

12/29/2014 - I recently visited one of your store locations in Cary, NC in the shopping mall. Its address and phone number is: Cary towne Center 1105 Walnut Street Cary, NC 27511 (919)467-0145. I was there two weeks earlier, and purchased a pair of slippers with a yellow cardboard kind of sale price tag on it for $12.99. They were on sale from $19.99. They were a Christmas gift. After Christmas, when they were tried on, they were too big, so I brought them back to the same store, WITH THE YELLOW SALE PRICE TAG STILL ON THEM and they were still in the box, although I did not have my receipt. I was there on Friday, December 26, 2014 around 8 pm.

So once again order on Dec.5, 2014, 2 pairs of slippers and on the 19 they said call post office. Did that, they had no idea and called back and they say, "sorry we will refund you the money but they are no longer available." Of course I use a coupon for a good percentage off and now here it is, 2 day before Christmas and I'm out one gift for my niece. Never again, never again payless.com never.

Ordered 3 pairs of slippers for close to $50 on their website. Paid with a Visa, got cancelled, then paid with Paypal, also got cancelled! What is their problem!? They don't ship to Portugal? Then they got one customer less and never again! I feel sorry while in USA I bought shoes from them, but now, never again! I hope PaylessShoeSource is BANKRUPT soon. And their owners get janitor jobs in public toilets, if they get any job at all...

I have order shoes from Payless in the past and have been pleased. I ordered 5 pairs of shoes from Payless. The shipment arrived promptly but did not contain a single pair of shoes I ordered. Instead, there were two random pairs of shoes in a random size. The receipt was for my order. My credit card had been charged. I have tried to email them three times, but they have never responded. I called twice and was unable to get through to a person. I am now disputing the charges through my credit card company and am very disturbed with the terrible customer service at Payless. I do not recommend ordering from them.

Waited three weeks, tried to get help from customer service number. Couldn't get through after a week of holding for hours. Finally found a corporate number 785-233-5171. They answered after about 10 minutes and looked up the order and said, "oh they were short shipped and they were not in stock." Don't waste time on the 877 number, go straight to corporate 785-233-5171.

Everyone in store is amazing. But when it comes to calling customer service I waited on hold for over 30 min for someone to finally answer, and I kept getting different information from different people and attitudes from the supervisor. I wish your customer service center was more like your employees at the store. Never again will I go to Payless for this reason.

I ordered a pair of sneakers for my husband to be shipped to my home. I receive an email saying the order was refused. The order NEVER CAME TO MY DOOR. I spoke with UPS and they said it was refused by USPS. It seems Payless ships UPS to the Post Office, NOT your home. The USPS is then supposed to deliver to your home. The problem is that PAYLESS does not inform the USPS that it is coming or pay any fee so the USPS does not accept and the package goes back and you receive an email that you refused it. NOT TRUE AT ALL. How incompetent is this process!!! Tried reaching customer service and they never answer nor do they answer emails. YOU ARE JUST OUT OF LUCK! WHAT KIND OF COMPANY IS THIS!!

I have never ordered from Payless before - but my little girl is crazy about Frozen and wanted these light up shoes that she had seen at preschool. I ordered these and some Frozen boots from Payless. My order shipped quickly - but when we opened the box, it was an entirely different order containing many pairs of shoes for another person, as well as a packing list for her order. When I called Customer Service, the lady was entirely rude and apathetic and told me I would have to bring the box to a physical store, and she "didn't know what would happen about the items I actually ordered". She said we could put a trace on the box. I said "What good does that do me because I ALREADY HAVE IT AND IT'S NOT MINE?" Totally inept.

This is the worst online experience I have ever had. Seriously!!! I ordered 5 pairs of shoes to which were all in stock. For no reason at all, they didn't ship one of the pair of shoes. No explanation, no nothing. I called last week to see what was going on with my order. No one answered my call. So I was thinking, well maybe it will be here this week because sometimes orders get backtracked. I went back onto my Payless account and they had changed my shipment order and order number and stated on there that it was partially shipped but doesn't say why they weren't sending the shoe I ordered. CONFUSION MUCH!!

I have been ordering Payless shoes for about 2 years. While not the best quality, it's the best bang for buck shoe company there. Additionally with the coupons and discounted gift cards you can buy online makes it a great buy for anyone on a budget. The Dexter brand does have very comfortable shoes that has helped it quite a bit.

I placed an order 13 days ago on Payless.com. I ordered a much needed pair of sneakers for my 2 year old, a pack of socks for 3 year old and a pair of the breast cancer socks for myself. Few days later, I got a notification from UPS that a package was heading my way. It said it was from Payless, so I went on to my account to see because well, I NEVER received a notification from them that my order even shipped. So I look at my account to see that it says my order "Partially shipped". The pack of socks and my breast cancer socks shipped, but not the most important item. So I contact Customer Service via the email address on their website to find out what's going on with the sneakers... days pass by...no response. No change on my account so I send out another email. 3 days later still no reply.

I have been shopping at Payless for years. I am satisfied with the product and have not received poor service at any of the stores. This complaint is specifically about Payless.com's "ship to store" option. This option is a convenient way to save on shipping costs, but both times I have used it, I failed to receive any sort of confirmation email telling me that my order has been placed, OR a shipping notification email telling me that my shoes have been shipped.

Ok so I ordered this similar pair in pink. I can't leave a review on their page, so I was searching for a place to write my review. This seems to be an appropriate titled forum as I am super PO. Anyhow, when I placed the order, the order said it was available. It took my credit card info. A few days later it emailed me saying that my order was cancelled without any explanation (most likely so they can provide me with some bs and force me to call them). I emailed them back several times to ask, but no response.

I was in a Payless shoes store this morning (Oct. 11, 2014) in Littleton on the corner of University and County Line and the store cashier/associate was singling me out from all the other customers because I had 3 young children with me that I was trying to manage while buying shoes. She badgered me constantly asking me questions as if I was bothering her and she wanted to hurry me up so we would leave the store. When I finally spoke up to her telling her that I felt singled out (while I was in tears) she told me I needed to get my act together.

I was in a Payless Shoe Store in Anderson, SC yesterday, Sept. 22, 2014, and found two pairs of worn shoes in boxes on the shelf. The shoes were open toe and back, they had very clear toe and foot prints on the insides and the outside bottoms were worn. It was obvious they were worn, returned, and put back on the shelf to be resold. I brought this to the attention of the employee/cashier; her response was I just work here as she put the shoes back on the shelf. They were dirty, worn and had clear distinct toe and foot prints on the insides. It was disgusting! Needless to say, I will never step foot in a Payless Shoe Store again!

BOGO is a advertising acronym for "buy one get one".... period. Payless shoes blatant misrepresentation of the meaning is unethical. Further hiding the corrupted meaning in the disclaimer only seeks to protect them from charges of false advertising.

I purchased a pair of shoes yesterday (10/03/2014) for 24.99. Took them back today and got another pair that was 5.00 more. Well, Payless only gave me credit for 19.99 and I had to pay 10.00 more. Was told since I lost receipt, that was what I get. Wow, even Walmart give you your full store credit without a receipt. I will be telling my friends, family and church members to leave Payless alone!!!!! To me that was a ripoff and it sucks!!!

Found employee in the back room when I was ready to pay for the products I had selected. She then came out to ring up my purchases. There was a credit card slip that should have been in the cash register draw ( from a previous purchase/ previous customer ) that I pointed out to her so that she could secure it. She did not seem to care about securing the credit card slip. As I was writing my check to pay for my purchase, she began drumming her fingers on the register. I told her that it is rude to drum her fingers while a customer is writing a check. She then challenged me, "Why is it rude?" She was argumentative and belligerent in her manner.

Having worked in the customer service industry, I know when a customer is right, and I felt as my loyalty to Payless for many years was not appreciated at the Payless store inside the Brickyard, (chicago IL). I have been part of the rewards program for many years and have always received my coupon for my birthday month (which is in June). When I went to purchase my two pair of shoes, the associate did not want to honor my birthday coupon. I obviously am part of the rewards program since she was able to pull it up with my phone number & she could've easily asked for my I.D which would show my birthday.

I visited your store located at MANAPORT PLAZA 8393 SUDLEY ROAD, MANASSAS, VA 20109-3508 on Friday April 11, 2014 at around 8:45PM. I had originally just signed up to your rewards program and bought a few pair of shoes about 2 weeks ago, in which I took a pair of shoes on a Size 6 instead of my actual size 6.5. I went in to your store #6043 without a receipt and without the box. Long shot, I figure I could do an even exchange or worst scenario was to take a loss and find a shoe that would properly fit me. Shoes were never worn nor where there any marks on the sole. As I walked and headed to the register I came across your employer **. I started to explain the situation and her first response was "We don't have that shoe."

Just half an hour back I went to return one pair of shoes and 3 pair of socks. All were like never worn (just tried) with receipt, and tags on items. Lady on the counter returned the shoes after depth and thorough examine (failed to convince me to buy in exchange) but bluntly said as per policy they don't return socks. Her behavior was also not friendly. She was behaving if I am begging for something. I called Payless online CC, on phone representative told me there is no such policy. Shop : **, Transaction by: **, Date 02/19/2014, Time 2:52:11pm.

I would like to inform you that on 17 Jan 2014, I bought 2 pair of shoes from Payless Tampines outlet via bill no **. On my way back home my 5 year old son was using the newly purchased shoe. He toppled thrice and the fourth time he felt down badly and injured his chin. Later I realiszd the new shoe is defective (may be manufacturing or design issue). The cause of his fall was truly for the shoe. It was confirmed by me and by fellow pedestrian and the polyclinic.

Yesterday, 9/2/2013, I visited the Kings Plaza mall in Brooklyn, NY. I went to Payless to pick up a pair of Airwalk shoes that were sold out on the Payless website. I walked into the store and easily found the pair I wanted. Then I waited on a line with just one customer before me for 34 minutes because the cashier was arguing about a price with the customer. The customer finally left and then I proceeded to the counter. No manager came over the entire time I spent there. I handed the shoes to the cashier and she asked for my phone number for coupons. I told her I didn't want to register my number that my mother gets coupons already. She wouldn't proceed with my purchase without my phone number, email address, and zip code. I was very annoyed at this point. All I wanted to do was buy the pair of shoes!

We, as naive Americans, bought a pair of dress flats for our 6-year-old granddaughter in the Jerusalem Payless Ramot Mall. After 2 wearings, the front tips already wore off. We attempted to return the shoes with our receipt within the 14-day period as required by law. The manager accused us of improper use of the shoes. We are talking about shoes marketed for small children. The box says "durable design". In America, we could get this at Walmart or similar stores, for under $10. In Israel, we paid over $30. No refund or accommodation was made. In fact, the manager literally threw us out of the store. Sakal who owns the franchise was unrepentant and reiterated that we were at fault.

On Thursday, January 31st, I walked into a Payless at 1133 W. Berwyn in Chicago. I was immediately greeted by a young sales representative. The young lady was very helpful and quite eager to assist me. At the checkout, I decided to compliment the store manager on the representative's service. I simply commented she has offered me everything in the store and she's doing a really good job. To my surprise, the manager responded, "I never said she wasn't doing a good job. I am training her" (with lots of colorful attitude). Wow, what a response!

Yesterday, 11-25-2012, I went to Payless shoe store in 1406 Kings Highway in Brooklyn, New York. I'm really frustrated with my shopping experience. The cashier girl named ** was really rude. She has to get fired because she wasn't helpful and she wasn't educated at all. I would like to let her manager know about it because when I asked her manager, she said he isn't working today! She really is discriminating customers by saying and separating them by their race, face and language. When I asked her size 7 in the women's shoes, she wasn't answering me. She asked me if I am Russian or ...? Why would you ask this to customer for if she speaks English?!

Today at 12:27:43, I went to shop at one of your stores at Santa Ana Downtown Plaza (407 E 1st St Ste 2A, Santa Ana CA 92701-5340, phone # (714) 543-0504). I bought a pair of shoes at $19.99, taxes were at $21.54. I paid with a $100 bill and my change was supposed to be $78.46. I did not count my change, just grabbed it, and put it in my pocket, but when I got home and counted my change, it was $10 short. I called the store and the guy who took care of me when I was there told me that he was very sure that he handed me the correct change which is not true. Additional info receipt number **, date 11/20/12, transaction by: **, time 12:27:43. Money does not matter, but you guys need to take care of that employee. How many customers with no knowledge on how to submit a complaint have been shortchanged by him?

On Saturday, October 12, my husband and I walked in the Payless Shoe Store in Avon, IN. It was about 8:40 pm. I came in knowing what I was kind of looking for but I needed assistance. One lady was on the phone, the other ringing up a customer, but she never said, "Hello. I'll be right with you." Nothing! I used to work at Payless so I know it's all about the customer, sales, and so on. Anyways, when she was done ringing up the customer, she passed right by us, not even greeting us or asking if I needed help. I quietly told my husband, "I can't believe no one has assisted us." She came back with a really bad attitude and said, "What did you say?!" At this moment, I felt very upset she could hear that but not help me. I said, "I told my husband you didn't even greet us." Then she said, "Hi" in a very, very bad tone of voice. I told her, "You don't have to be so rude," and then from here, she just started screaming telling us, "Get the ** out. If you don't, I'm calling the police."

I went to Payless on Central Avenue and 33rd Street in the Plaza to buy my grandkids shoes. After spending 15 minutes finding shoes, I was more than ready to go. I had one pair that was on sale for $9.99 and another on sale for $14.99. When I got to the counter, the $9.99 pair rang up right, but the $14.99 pair rang up $19.99. I told the cashier and he told me that it was wrong. Somebody must have put it on that wasn’t supposed to. The sale sign was stuck on the box the same as all the other sale signs were. It wasn’t my mistake. Do you have to take all the ones that are on sale up to the counter to find out if they are right? You lost my family and my business. Find better employers.

I parked inside of the Payless store parking lot on Minnesota Avenue in North East Washington, D.C. area. While attempting to go into the store, I was tripped by a hole in the parking lot and I fell onto the metal grate just before the store. When I finally arrived inside of the store, my right knee was scraped and my left ankle was twisted. I informed the cashier upon entering into the store to prevent this from happening to someone else. He laughed in my face. I explained to the cashier that I was offended and I was going to report this incident. He didn't even seem to care. I found another employee inside of the store. I asked him if he was the manager and he said that he was, so I explained to him the event that occurred. He apologized. I'm not sure of these employees' names because neither of them had their name tags on.

I went to Payless Millwoods town center Edmonton with my husband and a 10 month old baby last Saturday, December 3, 2011 to buy my baby's new shoes. The supervisor offered us 15% then when I am about to pay my baby's shoes and the cashier punched the item, my husband told me that he had a text message from Payless that he can have 20% off and I told the cashier if she could void it and put the 20% instead of 15%off but she insisted and told me she cannot do it anymore because she already ring it and they are not allowed to have refunds because the manager will suspect them that they are stealing money form the drawer. I told her "What?" I cannot believe that she just told me that kind of so ridiculous excuse and I told her, "You know what, forget it but I don't believe you." I think she just don't what to process another refund that will take a lot of time for her. I am honestly pissed off. Transaction by: 2948-5844-1337-53117, time: 5:00:26 pm December 3, 2011

On November 9,2011, I purchased a pair of black shoes for my child. On Nov.30,2011, I had to return it to buy an emergency pair of shoes, because the shoe had come apart. I explained this situation to the store clerk, who informed me there was nothing she could do about the issue. Bad store policy for shoes, that were less than a month old. I was forced to purchase another pair of shoes for my child.

I enter at the store Monday, June 21, 2010 at about 6:45 PM, with mother and my two daughters, 3 and 4 years old. We went directly to the kids section. I move a bench to prove the shoes on my eldest daughter, took 5-6 box of sandal and shoes, and start fitting them to my girl. She chose one box and kept sit with that shoes that she wanted; my other daughter was moving this section. No one of us has moved to other isle or section. My youngest daughter took a pair of sandals and put them in the floor. I have already selected 5 pairs and was going to pick some others when the associate came to us and say that before we must clean the area.

I purchased some socks that where 2 for 5 dollars or 1 for $2.99. The store had a sale buy one get one half off. I bought 2 pairs of socks but instead of them ringing up my socks 1 pair for $2.50 and the second pair for $1.25, they cheated me out of a discount! They charged me $2.99 for 1 pair and $1.49 for the second pair! Then they told me that I saved $1.50! How is that possible if 1 pair is $2.99 and the second pair is $1.49 plus an allege savings of $1.50.