Fabletics Reviews

I've been trying to resolve the issue of a delivery I never received. The customer service agent was not helpful and insisted it was delivered just because it was marked delivered. I put in a complaint with the shipping service so they could track my package and update the status. I've heard nothing from them and can no longer contact them about the package. I canceled whatever sign up I had and asked Fabletics for a refund. They refused and told me to contact them in a few more days so they could "investigate". Trying to get ahold of anyone is near impossible. I'd like my money back for products I never received. Offering to resend items is useless since the first one never arrived. I have no faith in the shipping service they use. I shouldn't have had to walk around my neighborhood trying to track my own package. Ridiculous and terrible customer service.

Put an order in and received an email that they canceled my order without telling me why. Very unprofessional. I have spent over $2,000 the last 2 years with them. Very upset and will no longer support the brand. They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot. Needed the clothes for an upcoming vacation and they screwed me over.

If I could give zero I would. I have had a few issues with this company. They mailed out an order to wrong address, my fault had an old address on the account but they would not help me at all. So I lost out on $45.95 but then what really got me this time is to my surprise the member credit expire! I was shocked, I honestly thought because they charged me for the $45.95 that it was like a gift card with no expiration date but I was completely wrong. They charged me and kept my money and there is nothing that I can do about it. Wow. Just wow! Needless to say I cancelled my membership and my mother's membership. Not okay, I'm honestly not even sure how it is legal to expire a credit that I already paid for???? Make it make sense please.

I recently learned that my credits expire which was a surprise since we pay $59.95 a month I thought it would be treated like a gift card which doesn't expire. Yes, I should have read the fine print but still shocked. I became aware of this when I received an email. I get hundreds of emails and not always on top of every email. When I realized they expired, I sorted my emails back to when I first joined in 2018 and found that a number of them have expired. I do not recommend the membership unless you plan on using it each month. Plus, lots of quality leggings at local stores. Once I learned about the expiration I used all my credits and canceled.

The one-year expiration for VIP member credits is ridiculous, especially when their website and email system is so unreliable. Other subscription services I utilize (e.g. AdoreMe) do not have any expiration date at all. I've had three member credits expire, one of which I absolutely know I did not get a reminder email for. The worst was last month, when I did receive an email reminder about a credit expiring at the end of March 2023 but could neither log into the website nor reset my password to use it. When I reached out to customer service multiple times, I was ignored and disconnected on the first two attempts, and on the second two given the "they expire after 12 months and there's nothing we can do" company line.

I had 2 member credits, one that expired in July 30, 2023 and one that expired March 30, 2023. I placed an order on March 24, 2023 to ensure I didn’t lose my credit and the system pulled the newer credit! And let the March credit expire. They argued with me saying they could not give me my credit back until I escalated and spoke to 4 people. Imagine that - refusing to give me back my money. Very sneaky and predatory way of doing business. Not right. Also member credits absolutely expire which is wrong. It’s your money and it doesn’t make sense it would expire.

Very disappointed with this company! How they can legally charge you $50 for a "credit" each month (if you do not skip) and allow that to expire after a year is baffling to me. They claim emails were sent warning me, however, I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. I have several other memberships where you have the option to skip or be billed and I do understand that practice. NONE of them have an expiration on the credit! I'm honestly not even sure how it is legal to expire a full amount of something you were charged for. Will be cancelling my membership.

I would never recommend, nor will I ever use this company again. They effectively stole over 100$ from me and left me with literally nothing to show for it! Your write up about the business pros here is incorrect! The member credits expire in 12 months. Your money is gone and they offer no refund and no merchandise. After stealing my money they had the audacity to offer me a 10s off coupon! Cool. I’m sure Kate Hudson needs that money more than I do.

They charge you for membership and delivery which is 10+ days. Then their sports bra qualities are complete trash. Yes, I am so sorry to tell y’all. You can buy a zipped sports bra with cheaper price. If you are a DDD or big as G /F size, none of the bras in Fabletics have a good option and their sports bras are meant for smaller sizes. After considering almost couple of their products, sorry to say, it’s kind of a waste of money.

Leggings are good, company is Horrid. Such incredibly shady policies. They cheat. Period. Did you know that member credits expire after 12 months?? This wouldn’t be a big problem except that it’s illegal (clearly they’ve found a loophole), and their stuff is literally always sold out! Consumer Affairs only offers proof of their lies. See up there where it says that member credits Never Expire?? This site was updated After I had a credit expire!! Even if you manage to place an order using credits, they’ll turn around and cancel it due to items being sold out after the fact?? They oversell their items on purpose.