Fabletics

Fabletics Reviews

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Overall Rating1.9 out of 5
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About Fabletics Reviews

Fabletics is a subscription-based athleisure clothing company. For $49.95 a month, VIP members receive a selection of curated items from the site. Members also receive additional discounts on all clothing and accessories, including leggings, tops, sports bras, shorts, shoes, jackets, socks, underwear, accessories and select workout gear, including yoga mats and water bottles. Fabletics is well known for its “2 for $24” leggings deal and its association with actress Kate Hudson, who is a co-founder of the company.

Pros & Cons

Pros

  • Can skip a month
  • Credits don’t expire
  • Significant member discounts

Cons

  • Expensive without membership

Bottom Line

Fabletics provides members their choice of a selection of leggings, tops, sports bras and other workout gear in exchange for a monthly membership fee. Members also receive discounts on additional products.

How does Fabletics work?

Fabletics is a subscription-based retailer best known for its leggings and other athleisure clothing and accessories. You can purchase items without being a member, but list prices are high without the VIP Member discount.

Potential members start with a quiz to determine their style and preferences. We went through the quiz and it took less than five minutes. Questions cover how and where you like to work out, your preferred color palette, your body type and your clothing sizes.

Once the quiz is over, Fabletics prompts you to sign up for its VIP Membership Program. Members receive a special sign-up offer and get a credit each month to order a new item from the site. Members can also purchase items above and beyond their monthly credit at any time with their member discount, which is up to 50% off list prices.

You can choose clothing or choose to skip each month. If you don't make any selections or select to skip by the fifth of the month, the company charges you the $49.95 monthly membership fee and applies it as a credit to your account.

Fabletics price

The price of a Fabletics VIP Membership is $49.95 each month. New members receive a one-time “2 for $24” deal on leggings, which the company markets as a combined $99 value. We recommend choosing your first leggings carefully, as this is the lowest price you receive throughout your membership.

Typical prices for leggings on the site run from $24.95 to $69.95, but if you’re a member, you get up to 50% off list prices. For the $49.95 monthly membership fee, you also get to choose a qualifying item from Fabletics’ inventory of workout attire. Fabletics charges the membership fee whether or not you make a purchase, but the credit stays on your account and never expires.

The company provides month-to-month subscriptions, so you're not locked into a long-term contract and can cancel at any time.

Fabletics FAQ

What is Fabletics VIP Membership?

You become a Fabletics VIP Member when you sign up for its monthly subscription service. Members receive a monthly credit and up to a 50% discount on all items.

Is there a monthly fee for Fabletics?

Yes, Fabletics costs $49.95 per month.

Do you have to make a Fabletics purchase every month?

No, you can choose to skip a month. Skipping allows you to pause your subscription for the month without being charged. However, you must choose to skip the month between the first and the fifth; if you do not skip in time, you have to pay your subscription fee whether or not you make a purchase. If you don’t make a purchase, the credit is applied to your account for future purchases.

How do you cancel Fabletics?

You can cancel your Fabletics membership at any time by contacting Fabletics via phone or live chat. There is no cancellation fee.

Is Fabletics worth it?

If you plan to use your credit every month, a Fabletics VIP Membership provides a good price on quality leggings. However, if you’re unsure that you would use the account credit each month, a subscription-based model might not be for you. The good news is, Fabletics does have an open cancellation policy, so you’re not locked into a contract if you try it and decide it’s not for you.

Fabletics Reviews

ConsumerAffairs has collected 53 reviews and 185 ratings.

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Page 1 Reviews 0 - 10
Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 18, 2023

I've been trying to resolve the issue of a delivery I never received. The customer service agent was not helpful and insisted it was delivered just because it was marked delivered. I put in a complaint with the shipping service so they could track my package and update the status. I've heard nothing from them and can no longer contact them about the package. I canceled whatever sign up I had and asked Fabletics for a refund. They refused and told me to contact them in a few more days so they could "investigate". Trying to get ahold of anyone is near impossible. I'd like my money back for products I never received. Offering to resend items is useless since the first one never arrived. I have no faith in the shipping service they use. I shouldn't have had to walk around my neighborhood trying to track my own package. Ridiculous and terrible customer service.

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Response from Fabletics

Hello Tameka,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,

Zeth

Reviewed Aug. 12, 2023

Put an order in and received an email that they canceled my order without telling me why. Very unprofessional. I have spent over $2,000 the last 2 years with them. Very upset and will no longer support the brand. They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot. Needed the clothes for an upcoming vacation and they screwed me over.

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Response from Fabletics

Hello Rishi,

Thank you for taking the time to leave a review. Your feedback about your canceled order is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,

Zeth

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    Price

    Reviewed Aug. 7, 2023

    If I could give zero I would. I have had a few issues with this company. They mailed out an order to wrong address, my fault had an old address on the account but they would not help me at all. So I lost out on $45.95 but then what really got me this time is to my surprise the member credit expire! I was shocked, I honestly thought because they charged me for the $45.95 that it was like a gift card with no expiration date but I was completely wrong. They charged me and kept my money and there is nothing that I can do about it. Wow. Just wow! Needless to say I cancelled my membership and my mother's membership. Not okay, I'm honestly not even sure how it is legal to expire a credit that I already paid for???? Make it make sense please.

    I have several other memberships where you have the option to skip or be billed none of them have it in their policy to expire credits...money they charged me for, money they received already, my money! Fabletics steals from their customers. What a VIP treatment! Leggings are great quality. Company on the other hand SHADY! I will never shop at Fabletics again. They are a bunch of thieves.

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    Response from Fabletics

    Hello Melina,

    Thank you for taking the time to leave a review regarding your order and the VIP membership. I'd be glad to look further into your concern. Can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Let me know if you have any other questions and I'd be glad to help you in every way I can.

    Best,

    Zeth

    Customer Service

    Reviewed May 19, 2023

    I recently learned that my credits expire which was a surprise since we pay $59.95 a month I thought it would be treated like a gift card which doesn't expire. Yes, I should have read the fine print but still shocked. I became aware of this when I received an email. I get hundreds of emails and not always on top of every email. When I realized they expired, I sorted my emails back to when I first joined in 2018 and found that a number of them have expired. I do not recommend the membership unless you plan on using it each month. Plus, lots of quality leggings at local stores. Once I learned about the expiration I used all my credits and canceled.

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    Response from Fabletics

    Hello Debbie,

    Thank you so much for loving our brand! Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

    Best,

    Zeth

    Customer ServiceOnline & AppReliability

    Reviewed May 3, 2023

    The one-year expiration for VIP member credits is ridiculous, especially when their website and email system is so unreliable. Other subscription services I utilize (e.g. AdoreMe) do not have any expiration date at all. I've had three member credits expire, one of which I absolutely know I did not get a reminder email for. The worst was last month, when I did receive an email reminder about a credit expiring at the end of March 2023 but could neither log into the website nor reset my password to use it. When I reached out to customer service multiple times, I was ignored and disconnected on the first two attempts, and on the second two given the "they expire after 12 months and there's nothing we can do" company line.

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    Response from Fabletics

    Hi Kristina,

    Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We're sorry to hear that you had trouble using our website while checking out. Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

    Best,

    Zeth

    Reviewed April 5, 2023

    I had 2 member credits, one that expired in July 30, 2023 and one that expired March 30, 2023. I placed an order on March 24, 2023 to ensure I didn’t lose my credit and the system pulled the newer credit! And let the March credit expire. They argued with me saying they could not give me my credit back until I escalated and spoke to 4 people. Imagine that - refusing to give me back my money. Very sneaky and predatory way of doing business. Not right. Also member credits absolutely expire which is wrong. It’s your money and it doesn’t make sense it would expire.

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    Response from Fabletics

    Hello Victoria,

    Thank you for taking the time to leave a review. Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

    Best,

    Zeth

    Reviewed March 1, 2023

    Very disappointed with this company! How they can legally charge you $50 for a "credit" each month (if you do not skip) and allow that to expire after a year is baffling to me. They claim emails were sent warning me, however, I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. I have several other memberships where you have the option to skip or be billed and I do understand that practice. NONE of them have an expiration on the credit! I'm honestly not even sure how it is legal to expire a full amount of something you were charged for. Will be cancelling my membership.

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    Response from Fabletics

    Hello Traci,

    Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

    Best,

    Zeth

    Reviewed Feb. 3, 2023

    I would never recommend, nor will I ever use this company again. They effectively stole over 100$ from me and left me with literally nothing to show for it! Your write up about the business pros here is incorrect! The member credits expire in 12 months. Your money is gone and they offer no refund and no merchandise. After stealing my money they had the audacity to offer me a 10s off coupon! Cool. I’m sure Kate Hudson needs that money more than I do.

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    Response from Fabletics

    Hello Amanda,

    Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

    Best,

    Zeth

    Reviewed Jan. 2, 2023

    They charge you for membership and delivery which is 10+ days. Then their sports bra qualities are complete trash. Yes, I am so sorry to tell y’all. You can buy a zipped sports bra with cheaper price. If you are a DDD or big as G /F size, none of the bras in Fabletics have a good option and their sports bras are meant for smaller sizes. After considering almost couple of their products, sorry to say, it’s kind of a waste of money.

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    Response from Fabletics

    Hello Nusrat,

    Thank you for taking the time to leave a review. Your feedback about our shipping/delivery and the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss our product pricing, sizing, and inventory further. Our Member Services team will email you right away to assist you with your membership concerns.

    Best,

    Zeth

    Reviewed Dec. 29, 2022

    Leggings are good, company is Horrid. Such incredibly shady policies. They cheat. Period. Did you know that member credits expire after 12 months?? This wouldn’t be a big problem except that it’s illegal (clearly they’ve found a loophole), and their stuff is literally always sold out! Consumer Affairs only offers proof of their lies. See up there where it says that member credits Never Expire?? This site was updated After I had a credit expire!! Even if you manage to place an order using credits, they’ll turn around and cancel it due to items being sold out after the fact?? They oversell their items on purpose.

    I placed an order containing 12 items, and they cancelled the whole thing…but they didn’t because two things arrived. Then they sent an email saying it was being processed…I had to call them to find out what was up; then I had to demand that they make it right (which they sort of did in the end, but only after lots of high-volume speaking on my part because they weren’t going to do it otherwise.) Very shady. I would not recommend anything but the leggings—good luck finding your size in stock. Do not agree to the VIP membership, and don’t click the ‘check out as a vip’ button, or it’ll happen automatically. It’s absolutely Not worth it.

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    Response from Fabletics

    Hello,

    Thank you for taking the time to leave a review. Your feedback about your order and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Let me know if you have any other questions and I'd be glad to help you in every way I can.

    Best,

    Zeth

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    Fabletics Company Information

    Company Name:
    Fabletics
    Website:
    www.fabletics.com