Fabletics Reviews

I would give zero stars if I could. I received my first order after joining. Two of the scrub tops were way too big so I wanted to exchange them. I first went to a physical store and they wanted me to charge me to exchange the exact same product with on a change in the size (from large down to a medium). Then when I told them I wasn't doing that and I would just keep what I had, they tried to tell me that because they had already intiated the exchange that I couldn't leave with my 2 scrub tops that I had already purchased online and entered their store with. I did leave, with my tops. I then go online to see if I can get help there. Well, one of the tops is out of stock. Ok fine, I'll just wear it or give it to someone else. Second top we initiate the exchange. I package the item up, put the FedEx label on it and drop off at my local FedEx dropbox.

This company will steal from you. I unknowingly had a credit expire, I realized 2 weeks later and they told me that there is nothing they can do. The clothes are not worth the hassle of dealing with this company and their manipulative and dishonest practices.

This company is a scam…at least partially. My wife has never bought anything from them but they kept charging us $59.95 a month. We did not catch it for several months. Had to cancel the card to get them to stop. We do not have an account with them…never have. Lots of negative scam reviews. Use caution if you buy anything, and use caution if you don’t!!

Fabletics is a SCAM!! They have stolen money from me when I was unknowingly enrolled in a monthly payment membership. I only ordered from there once and only wanted it to be a one time thing. I did not consent to having a membership that costs $70 a month!!! The cost of living is too high to be paying a $70 payment/month on a clothing store!!! I also called and spoke to a help agent and now they are saying I cannot be refunded, but my account can be cancelled? I Will not be shopping here again!

Absolutely the worst customer service I have ever dealt with. I have spent THOUSANDS of dollars with this company and when I have had issues with the product, they have been so awful to deal with. Making you wait on hold FOREVER only to tell you that they won't be giving you your full money back for your return. My blood is boiling and I am so mad I spent so many years supporting this company. The quality of their merchandise is going downhill and the absurd pricing is comical. Hence why they always have "60% off" sales. I wouldn't order a damn thing if the sale was less than 70% off at this time. I am so deeply disappointed and frustrated.

I’m appalled at how Fabletics treats their paying customers. I had a store credit that I paid for as part of their VIP program, and it expired just one day ago. When I contacted support, they refused to reinstate it. It’s unacceptable that something I paid for simply disappears because of a date. Other companies honor credits or at least offer a grace period, but Fabletics wouldn’t budge. The lack of empathy and flexibility is extremely disappointing. If you’re considering the VIP program, be careful, those “credits” aren’t truly yours, and the customer service is not on your side.

As a VIP Member, I receive monthly credits. However, the only way to use these credits is by purchasing higher-ticket items. I need basic items like t-shirts, shorts, and underwear, but I’m unable to use my credits for these because bundling is not allowed. Currently, I have five credits that hold no value to me. If I use a credit for a t-shirt, the value of the credit far exceeds the item, resulting in a loss. At this time, I do not need any larger-ticket items, so I’ve decided to cancel my subscription. I feel I’ve lost money being a VIP Member due to the limitations on how credits can be used.

Fabletics deceptively tricks consumers to use a discount that they use to trick you into a “purchase” a membership, basically a series of discount coupons you will never use. These recurrent charges show up in Paypal. Paypal claims you authorized the payments and will not refund the charges.

This is a joke. The prices are so out of control and crazy. I cancelled it right after I seen the Khloe Kardashian line and the prices they are charging. $70 for a half T-Shirt? That is absolutely ridiculous. Not to mention the pieces are nothing impressive at all. It just all about greed with these people. Never again would I buy another piece of their junk

Just tried to cancel the vip membership! After saying 5 times that I want to cancel and being asked 5 times why I do not want to just skip a month I was finally able to cancel! Stay away from this membership because it’s not worth it! Lost 20 minutes of my life repeating myself to cancel!!

If you like things to be correct, you do not want to order through here. I ordered an extra large August 1st for my daughter's birthday September 22nd. When I was putting it in the wrapping paper to wrap it, I realized it said large not extra large. After further examination, it's ripped along the seams. Brand new. Your tag still on it. Got a little fake paper between it. Eye contact customer service been past 30 days. It's not their problem. You give me a punk ass credit of $10. That doesn't even cover your shipping. If it's in clearance, don't buy. It means the quality has gone out the window. I had the biggest waste of my life with them and the sad thing is every pair of leggings I own is them. Time to go shopping not there.

This is all a SCAM! This is the absolute worst material ever. It said highest compression, all lies! To top it off they automatically charge your credit card without any notice whatsoever! I am furious over my experience with this company and I will never spend another cent with them! Entire waste of money!

I’ve been a Fabletics customer for a long time. I had no idea credits expired but just found out they did. How can a company feel good about charging me for a credit and put an expiration on it? I canceled. I’m done with a company that would have those policies.

I was a member for several years. I had 3 credits (roughly $160-$170) that I never used because their items were constantly sold out. They claim a credit is valued up to $100 in their stores. Essentially I had $300 to spend, according to their Math. My credits expired and they refused to reapply the credits/refund the cost of purchasing the credits. My rep. offered a measly $20 credit, for “my troubles”. If your company punishes customers for not wanting to settle on purchases, shame on you. Spend your money elsewhere!

I am very dissatisfied with this company. I had a subscription with them that included a credit I had already paid for. To my surprise, they removed this credit without any explanation. When I contacted customer service about it, I received no proper response and certainly no solution. In the end, I lost my money even though I paid correctly. They refuse to refund me and keep avoiding responsibility. This feels very unreliable and absolutely not customer-friendly. I strongly advise against taking out a subscription with this company, as they handle payments and customers very poorly.

This company has false advertising when it comes to price. In store there is no registers just an associate's phone. I purchased 15+ items and even at the point of sale- the associate asked if I wanted to add three men’s shirts for $19. They didn’t show me an itemized order before running my card. Only said, "You saved *** dollars today." I go home and log into my new membership (which I was happy to join by the way) and see multiple tariff charges. I was charged a fee for EACH item I purchased in store. This fee was not disclosed on the price tag, it was not disclosed by the associate, nor was it shown to me before my card was ran or even after. This is extremely illegal.

Scam!!! Beware of them charging you every month 60 dollars for zero services. If you rich enough to lose 600 plus dollars you can. Because they will fight for your money. I will never ever use their products or service.

I will not do business with this company. They offer a "sale" and then sign you up for a VIP membership that "reoccurs" hoping you won't notice the charge and the fine print. When you call to cancel, there is a long wait, and a message that says they will call back. They won't. You'll call the next day and wait for more than half an hour to cancel this charge. By design. A class action lawsuit has been filed against Fabletics, alleging that the company's VIP membership program is deceptive and misleading. The lawsuit claims Fabletics overstates the value of the membership and violates California law by allowing credits to expire after a year and by automatically renewing memberships without proper consent. Here's a more detailed breakdown:

I have been a member for 8 years and a credit had expired on me, which is baffling as I paid for it and it should remain there. When I noticed I had an expired credit I went to customer service to refund me my credit or give me my credit back. They said they would not. After eight years of being a customer and over hundreds of dollars spent this is how I'm treated. I just cannot believe this truly.

This review only pertains to the online experience. I purchased a scrub pant on 6.25.25 via the website. I received a tracking number which showed no tracking information. I called customer service after waiting 15 business days (should take 7-10 days). I was told to give it another week. Second time calling I requested a refund to which I was told to wait another week. I filed a Transaction Dispute with my bank yesterday as I have still not received the item almost 30 days later. Today my membership was canceled which I think speaks for itself.

Fabletics is a company that will blindly take your money before you know what happened. I ordered 2 pairs of pants for the total cost of $29.95. Unbeknownst to me that this came with a membership. Then they started taking money out of my account. Needless to say I disputed the claim. This was in May the company is saying that I received the pants which I haven’t, the membership was to be cancelled in June my money for that month was refunded. How about after the membership was cancelled they took membership fees out again. This company continues to say that the pants were received, but they were not. Watch your bank account if you even looked at this company. Buyer beware.

I placed an order with Fabletics after joining the membership program, excited to take advantage of their advertised deals. Unfortunately, only one item arrived. After contacting customer service and being told to wait an extra 10 days for my order, I had to contact them again only to be told to wait another 5 days. When my order still didn’t arrive, I contacted customer service again. Instead of tracking my order, the representative cancelled my order without my confirmation and issued a refund. The items I wanted were no longer offered at the special deal with my size. I joined Fabletics based on a promise of quality service and that promise was not honored in my case. I tried to send an email to customer service to complain and it was rejected because they no longer communicate through email, only by Facebook messenger or calling customer service.

I placed an order and was very excited to try their product. For 10 days, it has been sitting in a delivery warehouse in Georgia. Nobody at their shipper, or at Fabletics seems to care. They kept blaming the delay on weather, however, it was at the final warehouse for over a week before any stormy weather occurred. I have spoken with the shipper and they keep saying it will be delivered tomorrow, and tomorrow has not come yet. Similar thing with Fabletics. This has been a very frustrating process and I would don't recommend these guys, due to their poor customer service and apparently non-existent delivery service.

I bought a couple pair of scrubs and the next thing I knew I was a member. I never asked to be a member. The website is very difficult to cancel. I called. I was number 205 in the queue so I decided to chat, I was number 33. I finally was able to cancel my so called that I never ask for membership. I emailed the company asking them to cancel the membership in April 2025. Instead they skip a month then charged my card a membership fee in June. I was furious. I would have ask for credit and maybe went inside the store to shop but I am afraid that I would be signed up again without my permission.

I unknowingly signed up for the vip membership, and was charged $60. Trying to cancel is nearly impossible. I tried to cancel using the chat feature, after about 45 minutes of waiting, I had to give up. I tried calling them and the wait time was about an hour and a half. I still have not been able to cancel my membership, or try to get a refund. It feels like they do this on purpose and are robbing people.

The items are quite expensive and your membership credit doesn’t cover the full cost—there are always extra fees. When you try to cancel, the process is difficult and your account isn’t fully canceled; I was charged again even after trying to cancel. Customer service asks endless questions before letting you leave. Save yourself the trouble—don’t sign up! It ended up costing me way more than it was worth.

They misrepresented the 'membership' in the store and when I called to cancel they blamed it on me saying that I misunderstood. I know what I was told. Also, I purchased in-store and needed to return item within their store policy guidelines and I never got that money back. This place is a total scam.

Do NOT purchase from this scam company! They charge you a hidden VIP monthly price and never explain or remind customers until you see it on your credit card statement! The fact that they can continue doing this is disgusting. Stay away!

I have been a loyal Fabletics customer for almost ten years. The quality of the clothing is extremely exceptional. The pants (when not put in dryer) have kept the color and shape. Fashionable bras and tanks. The jackets I have for YEARS and I love! But the only issues I do have are: Customer service number. I have almost 300 people ahead of me. Step up your game please - We are all busy. Second, a tariff? Really? Just now a charge of $70 was placed on my order. China tariffs are suspended for 90 days and you were not paying tariffs before. - This will be the main reason you lose customers.

It is ridiculous that they've been charging for "tariff surcharge" while new tariffs not going to affect until May. Customers have to pay more than 7% now and who knows where that money gonna go to. This is so wrong!!!