Fabletics

Fabletics

 3.8/5 (140 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Fabletics

Fabletics is a subscription-based athleisure clothing company. For $49.95 a month, VIP members receive a selection of curated items from the site. Members also receive additional discounts on all clothing and accessories, including leggings, tops, sports bras, shorts, shoes, jackets, socks, underwear, accessories and select workout gear, including yoga mats and water bottles. Fabletics is well known for its “2 for $24” leggings deal and its association with actress Kate Hudson, who is a co-founder of the company.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Can skip a month
  • Credits don’t expire
  • Significant member discounts

Cons

  • Expensive without membership

Bottom Line

Fabletics provides members their choice of a selection of leggings, tops, sports bras and other workout gear in exchange for a monthly membership fee. Members also receive discounts on additional products.

Fabletics Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Fabletics?
  • 4,186,079 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 2 Reviews 10 - 40
Rated with 2 stars
Verified Reviewer
Original review: May 13, 2022

I usually don't write review. I have ordered couple of T-shirts and a pants. My first reaction was they are really different from how the photo looks like on their website. The colors were weird to me when I received the items. More importantly, it seems like I have "registered as member" by clicking some small button when I am buying the product and it keeps charging me for all the time. I realized that today and went to website to cancel my membership but guess what? You can not cancel your paid membership without talking/chatting with customer representative. Overall, this was really annoying experience

Fabletics response

Hello Ahmet,

Thank you for taking the time to leave a review. Your feedback about our products and the VIP membership is important, and we would like to address this as quickly as possible. I'd be happy to look further into this, can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Best,

Zeth

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: March 26, 2022

My first issue is that I spent almost $80 on an outfit that did not work out. I returned it, requesting all of it to go back to my debit card, but they split it up—half on my debit card, half in store credit. Whatever. I’ll use my store credit. This set was purchased between the 1st and the 5th of the month, yet I was also charged a $49.99 member credit–which is only supposed to happen when you do not skip or do not make a purchase in those first five days.

I contacted customer support, texting with “Oliver”. When I mentioned that I was charged this amount even though I had made a purchase within the first five days, he proceeded to tell me “it’s okay because you can use this credit to purchase something anytime you like”. It’s not okay. I should not have been charged. I know how it works, I have been a member for three years. The issue is that I was charged when I shouldn’t have been charged, and nothing was done to rectify the situation. As soon as my order comes in—using the credit that should’ve gone on my debit card—I’m canceling my membership.

Fabletics response

Hello Lauren,

I'm sorry for any inconvenience. Thank you for taking the time to write a review, I'll share this with the appropriate teams.

I'd be happy to look further into this, can you please provide any further information in a private reply. In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Let me know if you have any other questions or if I can further assist in any way.

Best,

Zeth

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 25, 2022

I ordered the 2 for $24 offer. Only later to find out I was being charged $49.95 every month for something I did agree too. Contacted Fabletics only to get a rude operator. She told me when I checked out that I chose that option. I told her I do not purchase athletic wear enough to justify paying that amount a month nor would agree to that amount being deducted from my acct. Asked her to send me a copy of where I actually checked that box. She told me to sign into my account and it will be there. I told her no, because that will be the standard policy. After pressing her to produce that copy, she put me on hold and she came back and told me the I will be refunded and my membership has been cancelled.

Fabletics response

Hello Jeanette,

Thank you for taking the time to leave a review. We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you right away for further assistance.

Best,

Zeth

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 7, 2022

I have been a member of Fabletics since September of 2017. I have placed a few orders over the years and never had an issue until my last order on January 2nd of 2022. I have accumulated a lot of membership credits since I hadn't order in a while and decided to use them up so I put in a quite a large order on January 2nd which was split into 3 shipments. The shipment of my order kept getting delayed due to Covid but I let that go because I'm a very reasonable customer who understands that these things are out of the company's control. I received 2 shipments but never received the 3rd. I called Fabletics back on January 20th telling them that I was missing a few items from my original order and they apologized and reshipped it at "no cost to me" (at least that's what I was told by the customer service rep).

After receiving my last shipment, I called the company back on January 30th informing them that I need to return some items because of the sizing issue. They created a return label which didn't itemize my return (I listed the items I want to return to the customer service rep). This looked a bit suspicious but I let that go thinking that they keep it in their records what it is that I am returning (I was returning 14 items but as it turns out, the shipping label was creating for 15 items but I had no way of knowing that since Fabletics never sent me an itemized list of returning items).

The box with the 14 items was shipped back the first week of February. I was getting concerned that I have not heard about my return 3 weeks later so I called Fabletics on March 3rd to check on the status of my return. (Keep in mind that Fabletics never confirmed they received my return). While talking to the rep, I found out that the return was created for 15 items and the warehouse received only 5 items. I spend over 30 minutes on the phone with the rep trying to explain that it's not possible since all the items that I listed on my phone call on January 30th were placed in one box and shipped back. I was told to call back on Monday (which is today) after they have conducted their 48 hour investigation.

Today, I was told the rep that spoke to me on Friday never elevated this issue to internal investigation and the warehouse is now telling the rep that they received 6 items from me and not 5. They cannot even keep their stories straight! After spending another 30 minutes on the call today, I was told to call back in 48 hours after they have completed their internal investigation! AGAIN! THIS COMPANY IS INCOMPETENT AND THEY MAKE THEIR CUSTOMERS PAY FOR THEIR INCOMPETENCE! STAY AWAY! Needless to say, I cancelled my membership and if this issue is not resolved with Fabletics, I will be calling my bank disputing the charges. I have given this company plenty of business over the years and this kind of a treatment from a long-standing customer feels like a slap in the face! I have given Fabletics plenty of opportunities to resolve this and all I am being given is the runaround! Horrible experience that has been dragging for 2 months!

Fabletics response

Hello Marianna,

Thank you for taking the time to leave a review. We count on our members to bring situations like this to our attention, so thank you. We apologize for your experience regarding your orders and returns. Our Member Services team will get in touch with you right away for further assistance.

Best,

Zeth

6 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2022

Updated on 03/09/2022: Fabletics did not take meaningful steps to resolve my complaint but fortunately Capital One did. Lucky for me I made the purchase on a credit card that was able to dispute the charge. If it wasn't for Capital One, Fabletics would still have my money. My issue was not taken seriously nor was I treated respectfully by your customer service. I tried to solve this for over 3 weeks and was consistently put off and hung up on by Fabletics' customer service while my money was held hostage. I will continue to share my experience and warn others until my experience with Fabletics has changed.

Original Review: Bottom line: I purchased a ton of clothes from them, they claim they delivered it but never did, and now they refuse to issue me a refund. Their customer service is extremely unhelpful.

Details: Fabletics offered an incentive to become a new VIP members so I signed up and ordered $584.50 worth of clothes. On 2/13 Fabletics emailed me and told me my order would deliver 2/14. On 2/16 I still didn't have my order so I reached out to customer service and was asked to keep waiting. On 2/17 my package status changed to "delivered" but I never received it. I immediately reached out to customer service and was asked by "Carlos" to wait another 2 days while they conducted an "investigation". On 2/21 I reached out again and was told by "Jam" that they can reship my order but Fabletics can not provide a refund. I told Fabletics I do not want them to reship because I've had a terrible experience with them and I just want my money back. I was told I needed to wait another 48 hours for someone from their "back office" to reach out.

Today (48 hours later) I reached out to let them know I still have not heard from their "back office." Their rep, "Emmanuel", said "Hello Raymond. Thank you for contacting Fabletics. My name is Emmanuel and I’ll be happy to assist you today. Please allow me a second to check on the notes on the account," and then, after checking the notes, immediately closed our chat.

Fabletics is refusing to issue me a requested refund and continues to stall. Their return policy states "In the US and Canada, Fabletics offers 3 easy return options: (1) return for Fabletics membership or store credit for free; (2) exchange for another item for free; (3) return for a refund".

Fabletics response

Hello Ray,

Thank you for taking the time to leave a review. We're sorry to hear you had such a frustrating experience with your first order. We appreciate you bringing this to our attention. Our Member Services team will get in touch with you right away for further assistance.

Best,

Zeth

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 22, 2022

I was a longtime Fabletics customer. Last year, my Fabletics account was hacked and my credit card information compromised as someone placed an order of a large amount to someone by a different name in an entirely different state. This went completely undetected and I had to contact Fabletics which resulted in a suspension of my original account. I was told to open up another account under a separate email address. I waited until this year to do so and my order was promptly rejected stating I had an account under a different email address. I contacted customer service by chat and telephone for several weeks to try and get my account reopened.

Every single person I spoke to gave different information if they could even find my account to begin with. It was incredibly unhelpful, time-consuming and ultimately resulted in throwing my hands up, giving up and bringing my business elsewhere. Customer service has gone totally downhill and there don’t seem to be proper and consistent protocols in place (and if there are - customer service reps haven’t a clue as to what they are). If customer service is important to you, I’d avoid this company.

Fabletics response

Hello Alyssa,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. I'm sorry for any inconvenience. I'll share this with the appropriate teams.

I'd be happy to look further into this, can you please provide any further information in a private reply. In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Best,

Zeth

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 20, 2022

I have been ATTEMPTING to purchase for some time now as the merchandise itself is great, in my opinion. I signed up as a member to get the great deals they continue to email me about. Every time I place an order it gets canceled yet they still deduct the $49 membership fee. When I called, I spoke to an outsourced third-party customer service, after a frustrating experience with the text chat option, they explained I had another account with the same address, so I could not order. It was my wife’s account, so couples have to use one account or divorce and move to separate addresses, I guess. I asked for a refund on the membership which was deducted and canceled my account. I then asked my wife to order for me, via her account, that order never arrived then we realized it was canceled as well.

When she called… they told her it was because she had another account with a different address... I’ll let you guys and girls guess whose account that was … Maddening! It very much seems like a scam to get your monthly membership, which you do get a credit for But is an item at full price, yet cannot seem to get it on deal like they heavily promote. I don’t believe it is a scam though, just poor business execution. Shouldn’t be this complicated to make a purchase. On the picture I uploaded, you will notice two canceled orders and one membership fee processed.

Fabletics response

Hello Alex,

Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding your orders and the VIP membership. Our Member Services team will get in touch with you right away for further assistance.

Best,

Zeth

4 people found this review helpful
Rated with 3 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 18, 2022

A product is only as good as its customer service and company policies. While the product is a quality product and I have been very happy with the items purchased, their service and policies are HORRID! My initial experience was awesome. I was not familiar with the product or sizing so I wanted to go into the store to ensure I was comfortable with both before making a purchase. Midway thru trying on a variety of items, the SA lets me know the advertised prices only apply to members and I would need to get a $50 membership to get the advertised pricing…ok. Perhaps I did not read well when looking online.

So fast forward to the items I could not get in-store, but ordered online. It took 3+ weeks to receive the items. I have NEVER heard of such! Did they have to go and buy the materials to make the items prior to shipping by the slowest method possible! Fast forward to my making another purchase only to have items go on sale the very next day! I called about a price adj. only to find out they do not do PA. Un** believable! I cannot tell you how enraged I was! Their prices are NOT cheap enough to have such a ridiculous policy!

So fast forward, I am told to repurchase and return the original order. While an inconvenience, I say fine. Now in a perfect world this would have went smoothly…but let's not forget they have to make the clothes before they can ship them…so by the time I go to return the original order, I find out some of the items have gone on final sale and are non-returnable. And let me not forget the items come in little bags that are associated with the order, so not knowing this, I use the items from the more expensive order because the 2nd order is the same….Well that was a HUGE mistake!! When I arrive at the Columbia, MD store, I was told by the horrible manager, that apparently has NEVER heard of customer service, she can’t help me and I need to call Customer Service. So after driving 35-40 mins to get to the closest store, I have to go back home and call Customer Service.

The gentleman at Customer Service was wonderful and made a bad situation sooo much better, but every time I place an order, I there seems to be something that turns me off about this company. I have been waiting to review this company because I was so torn between the quality of the product and the HORRIBLE company. But once again after placing an order for the very same items to go on sale a couple days later and knowing I cannot get a price adj, I find myself infuriated! My advice to anyone considering this this product is to get in and get out! Make a huge order and move on!

Fabletics response

Hello Nikia,

We're sorry to hear you had such a frustrating experience. We appreciate you bringing this to our attention. Thank you for taking the time to write a review, I'll share this with the appropriate teams.

I'd be happy to look further into this, can you please provide any further information in a private reply. In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Best,

Zeth

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 7, 2022

They do everything they can to take your money. If you don't skip the month by the 6th, they charge you $50-- which is an incredibly annoying way to do business, but not the worst if you set a reminder to skip. I had been a member for years, since 2015. Through the years, I definitely forgot to skip, so I had some member credits stacked up. I tried to cancel a couple of times before but was told I wouldn't be able to use my member credits so I wanted to keep my membership until I used them--I guess that changed recently, you can now shop as a non-member.

Anyway, I tried to use the credits as quickly as possible, but I usually don't like more than one or two things--their clothing is cheap so you have to be choosy with the things you purchase. I'd check in periodically to try to purchase something to use up the member credits I have. Just got an email today that the member credits I've had for well over a year were to expire on 1/31. Seems like some **. Tried to contact support, went on their live chat, their Facebook, sent an email, and after an INCREDIBLY frustrating few hours, I decided to cancel. If they're already charging me, what does it matter when I use my credit? Seems like a pretty unethical way to do business.

Fabletics response

Hello Mac,

We are sorry to hear that you disliked our VIP Membership terms and member credit usage. Thank you for taking the time to write a review, I'll share this with the appropriate teams.

I'd be happy to look further into this. Please provide any further information in a private reply. In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Best,

Zeth

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 15, 2021

Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. Stay away - read the other reviews. This is unethical.

Fabletics response

Hello Carol,

We're sorry to hear you had such a frustrating experience regarding your recent order. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.

Best,

Zeth

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 11, 2021

I’ve been a VIP member with Fabletics for 2-3 years. (I have always skipped the month). I recently placed an order for a workout outfit, and upon receiving it I had to laugh. The leggings they sent me have a huge length discrepancy. One leg is above my ankle and the other is gathered at my foot. Zero quality control. There is a very visible difference on or off. I contacted them right away thinking they would care enough to send out a non defective pair right away. No. No sorry, no replacement, my only option is to return for my money back. (After spending over an hour trying to talk to someone about the issue.) What a huge inconvenience for their mistake. I don’t want the other pieces of my outfit now since I have nothing to match them with.

I’m cancelling my membership and won’t buy from this company again. Their membership is a scam. Even if you make a purchase, it will still charge $50/month unless you go down the rabbit hole on their website to skip the month. AVOID. (Also, I should state that I used to like their products 2 years ago, but their quality has clearly gone way downhill and their customer service is unbelievably bad.)

Fabletics response

Hello Larke,

Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.

Best,

Zeth

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 7, 2021

I placed an order for 4 items on 11/14/2021. Fabletics deducted the full amount of my order 3 days later and only shipped 1 item that same day. Never received remaining 3 items. Placed phone call to customer service and was told I would receive items on 12/8/2021. Placed 2nd phone call on 12/7/2021 and was told they don't know what happened to my order and would reship it, however, they only had 1 of the 3 items in stock. I told them to refund me for the remaining 3 items because I don't want to do business with this company again. Beware of their membership fee too - you are charged 49.95 per month if you don't order monthly.

Fabletics response

Hello Janet,

Your feedback about our shipping and service is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.

Best,

Zeth

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 7, 2021

I bought a few items from them before. They charge me on membership even I cancelled it. I had to call back 4 times super long wait on the phone. And took 2 months for them to give me my refund money back. Do NOOOOT buy from them. This company has bad moral, ethics. Treat customer like **. Most difficult return I had to deal with (I do online shopping a lot).

Fabletics response

Hello Eva,

I'm sorry for any inconvenience. Thank you for taking the time to write a review regarding the VIP membership, I'll share this with the appropriate teams.

I'd be happy to look further into this, can you please provide any further information in a reply. In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Best,

Zeth

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 13, 2021

Ordered two Large pairs of shorts, as I wear Large in every brand. Receive after 2 weeks and they were too tight. I requested an exchange for XL and their process is that you MUST send in the original before they ship the exchange, which is absurd if you have VIP membership, if you don't receive then charge the account...

Anyways, had taken nearly 3 more weeks before new ones came in... and they were the SAME size as originals and the customer service rep I spoke to said they processed an exchange Large for Large, WHY? Then their only resolution was to add $10 to my account and process another exchange. $10... that will buy the seam of a pair of shorts with them. Canceled VIP and requested refund as I don't want to purchase a product from a company that can't get their crap together.

Fabletics response

Hello Justin,

We're sorry to hear you had such a frustrating experience regarding our products and services. Thank you for taking the time to write a review, I'll share this with the appropriate teams.

I'd be happy to look further into this, can you please provide any further information in a reply. In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Best,

Zeth

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 29, 2021

My mom got me a $50 gift card. She called customer service 5 times because I was not getting the card in my inbox. Eventually she just sent me the gift card code. I tried shopping. Very confusing website and membership. But I found items that I liked, added them to my cart. However, when I tried to pay with gift card, the prices in the cart jumped up. I called customer service. Apparently, gift cards cannot be combined with membership offers. Which is insane, considering my mom paid $50 for a $50 gift card. Why would it not be just like any other payment method? Such a terrible experience, and so much time wasted. I will ask my mom to cancel the charge on her credit card.

Fabletics response

Hello Alyssa,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had upon placing an order online. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,

Ivy

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 23, 2021

If I didn’t pay attention to my credit card statement they would have continue taking $49.xx every month. That’s a lot of money for a silent membership. Don’t buy. They will get you to subscribe in a sneaky way that you won’t even notice.

Fabletics response

Hello Juan,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,

Ivy

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 14, 2021

When I first signed up for my membership a few years ago, I thought it was great. You can either purchase something each month, or skip a month. Initially, all my orders went as expected there were no unexpected fees. Quality of clothing was average, but for a discounted price through the membership, I received some good deals.

For the past year, I haven't needed anything, so I skipped many months. I just logged in this past month and made a purchase for July. I ordered order a pair of sweatpants that cost about $54. Then, a few days later, my credit card was charged an additional $49. When I contacted the customer service rep via the website's online chat, she explained that the $49 charge was my monthly membership. Originally when I signed up, if you made a purchase there was no additional membership charge. She refused to refund me that membership fee, even though I made a purchase for the month!

Basically, it cost me $100 for a pair of very average and basic sweatpants. It's not even worth it! If I want to spend $100 on a single pair of sweatpants or leggings, I'd rather shop elsewhere where the quality of clothing is superior. Not sure when the Fabletics policy changed, but I was never informed. Customer service was not helpful in explaining why I was charged an extra fee. I still don't understand what happened. I have decided to cancel my membership and will be returning the sweatpants when I receive them.

Fabletics response

Hello Michele,

We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

3 people found this review helpful
Customer increased Rating by 2 stars!
Verified Reviewer
Original review: June 19, 2021

A few months back, I let my mother purchase something on my Fabletics account using her credit card, which override my card as the card for monthly charges. A month later, she saw a $50 charge to her card and panicked and disputed the charge. I did not find out this had happened until much later. Now, my account has been deactivated and I have been told by Fabletics customer service that I am flagged and now allowed to open a new account using my address because the bank ruled in my mother's favor. It was a mistake on her part, and despite explaining this, Fabletics treats me like a criminal. They refuse to reinstate my account, even though I'm more than willing to provide my credit card for the monthly charge. Their solution is I have to move to change my address so I have an address that won't be flagged. It shouldn't be this hard to spend money.

Fabletics response

Hello Lisa,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 11, 2021

They hide lot of the charges and you will be surprised when your credit card is being charged every month. If you are the guy who does not notice what charges are going on your card, then you will lose ton of money just going to the site. They will quietly enroll to you programs and charge for it on a monthly basis.

Fabletics response

Hello Ravi,

We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 10, 2021

I called to cancel my membership and started with chat and the guy said the computer system was down and ended the chat. I called their number and the rep put me on hold to get some water?? She said she needed water several times and I was on hold for a while. They may want to get more professional reps for this company!! I’ll never buy again because if any problems arise I will not deal with the ridiculous customer service reps!!!

Fabletics response

Hello Vanessa,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 3, 2021

After an extremely frustrating ordering process, I FINALLY received my product. The sizing was inconsistent so I had to send one item back for an exchange. That was over a month ago. I have spent over 4 hours with Fabletics customer service trying to get the situation resolved. FOUR HOURS. I still do not have the product. The product I originally ordered and paid for was sold to someone else while Fabletics took their sweet time processing my return. Each time I have contacted their customer service, the agents I have spoke to have been very kind and tried their best to help me, but nothing has ever been resolved. They tell me they will escalate my case, make notes on my account, and to contact back in a few hours or the next day, but every time I contact back I have to re-explain the whole situation. It's not a difficult situation. I am simply returning an item for a different size. This has been going on for 2 months.

TWO MONTHS and my replacement has still not been sent or processed. The worst part is, I think I might actually like the product, but there is no way I will ever attempt to order anything from them again after this fiasco. Spend your money elsewhere if you plan on wearing anything you order anytime in the near future. I am appalled at the way this company handles simple exchanges, especially after touting their easy exchange process. Shame on you Fabletics.

Fabletics response

Hello Tyler,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: March 11, 2021

Ultimate bait & switch with billing. Twice now I've selected to use a member credit for an outfit. Several weeks later, Fabletics charges me far more than 1 member credit. One time it was $89.95 & 2nd $69.95. They refuse to make it right.

Fabletics response

Hello,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 7, 2021

I have earned 1 of their Member Perks. I also have a $40.00 VIP credit. I used my member perk to buy a pair of $49.95 sweatpants. I also purchased a t shirt for 34.94 and one for $39.95. The total cost, before any discounts, was 164.99. I was invoiced for 92.88. The tax was $11.43, and I earned free shipping. The amount of tax did not make sense, but that is what was charged. This means, I paid 92.88 for two short sleeved t shirts, after tax. No thank you! Then, I tried to add up my invoice and the math did not come out. I called customer service. While I was on hold with customer service (before speaking to anyone), I received an email that my order had been cancelled due to "out of stock". This is the third time my order has been canceled by Fabletics for this reason.

I finally got their software to answer my call, I was told, I was next in queue. Then my call disconnected. I called back and spoke to somebody that was clearly reading from a script and was not even answering my question, at all. I told her that she must be misunderstanding me. I was getting nowhere with her. There seemed to be a language barrier. I asked for a supervisor. I was finally connected to someone. The person I spoke to could not make sense of how the order was invoiced either and acknowledged that it did not add up. I then asked her to cancel my order immediately, because I was very frustrated. And, of course, Fabletics was going to cancel it any way. She did this promptly.

This made me happy, but I was sad I was not going to get the items that I ordered. Then, I started looking at my invoice. The math DID NOT add up. This really bothered me. I had my daughter look at it too, and it did not add up. I captured a screenshot (I'm so glad, I did), because something did not feel right. I ended the call with the customer service agent, she was helpful, although she could not explain why it did not add up. I was on Instagram and scrolled through and saw a post from Kate Hudson. I thought to myself, I wonder if she would put up with this? I posted my complaint on the Fabletics IG messages. I explained, briefly, my encounter on Kate’s page.

I expected nothing. However, someone from Fabletics reached out to me! I was impressed and said so. But, after several exchanges, my invoice was basically altered, ALTERED, to make their math work (I have proof of this) and now there was a Tariff fee that was not on there before. Now, I am really upset. This is fraud at its best. It is sneaky because most people do not analyze their invoices. Now I am in a dilemma. I really want to cancel my membership with them, because honestly, I was disappointed with their “out of stock”, but I have a 40.00 VIP credit and 1 member perk that I will lose.

I will take a deep breath and think about it before I make an emotional response. And I am waiting on another response from Fabletics. I feel like the person communicating with me wants to help, but she has no power to help. But SOMEBODY altered my invoice within their company! Ugh, I think I will just be shopping at Target from now on. Their new line is comparable to Fabletics.

Fabletics response

Hello Robin,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 25, 2021

I wish I would've canceled my account sooner, but I gave them a second chance. My first order was damaged (I wanted to exchange it for one that wasn't but they were out of stock in the style), I sent it back and never received a refund or exchange. My second item was returned to the sender after being marked "undeliverable" (I receive packages to that address all the time). I went on chat to try to get it reshipped but it was out of stock, so they could only give me member credit back.

I asked that he also refund my shipping. The customer service representative gave me store credit instead of my member credit, and now I couldn't even get the original product I ordered if I wanted to. I've been trying to contact customer service all morning and have had chats hang up on me while I'm trying to describe my problem. I've been put on hold for a total of 45 minutes in the three times I've tried to call. I even sent an email and got a response that told me they couldn't resolve it over email. No one is resolving my issue and I'm pissed. I've never received such poor customer service in my life.

Fabletics response

Hello Brittany,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2021

I have been experiencing the worst customer service with Fabletics!! My order has been created and canceled at least three times. I’ve called multiple times and when the lines are not busy, the customer service agents are not helpful or gives me the wrong information. The chat agent always disconnects me and offers no assistance. So when I called and spoke to a representative this morning, he told me he finally got my order squared away because apparently there was an issue with my billing and shipping address being different. He told me to update my billing and shipping address to be the same on my account which I did. Then he said that he would place the exact same order from the previous 2 orders for me. I was interested in the two for $24 leggings but he placed the order for the wrong leggings!!!

I called again when I received the order confirmation email and noticed the order was wrong. But I only got the busy signal. When I tried to use the chat function that agent told me he would have to cancel my order but he disconnected from the chat when I asked for a supervisor. Now the 2 for $24 is not available so I can not cancel my order and get the tights I wanted for $24:

This was what I wanted... High-Waisted PowerHold® Legging - L / Regular | 27 Color: BLACK And Mila High-Waisted Pocket Legging - L / Regular | 27

Color: BLACK. But Order Date: 01/08/2021 with the customer service representative over the phone placed an order for: High-Waisted PowerHold® 7/8 SIZE: L (wrong length) And Mila High-Waisted Pocket Legging SIZE: L / Regular | 27 COLOR: BLACK. It is so hard contacting someone who is knowledgeable, friendly and helpful. Facebook and email support is not useful. All I can think of doing is to let other consumers to be aware.

Fabletics response

Hello Genise,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 6, 2021

I really wanted to like this store. I was really excited when I saw they started to sell men's clothes. I started my membership in the beginning of December. I made some purchases at the store which is really close to where I live and a couple online. Most of the items had to be shipped to me and they said it would take one week. After a week, I got online to chat with someone about the status of my orders. The person I chatted with said that some of the items were returned, which confused me because I didn't want it returned. So I called to talk to someone. The person I talked to then told me that it would take 14 days because of the holidays. I was ok with that because I understand that shipping during the holidays is busy. This just left me confused, so I went to the store to talk to someone just for clarification.

The first person I spoke with pawned me off to someone else after I tried explaining the situation. This is the 4th person I spoke with on the same day which started getting me frustrated. I then just asked to cancel my orders and just wanted to end this headache, but then she said that the orders were just picked up by the carrier and I could not cancel it anymore. I ended up leaving the store very upset and just told myself I would wait for my orders.

Most of my orders came in a week later. My last order was still not delivered after one month, so I got online to chat with someone else and they were helpful but kept confusing me with another customer and said they would offer me a reshipment or refund. I just opted for the refund and the representative offered me a 20% discount on my next purchase. I thanked the representative for their help and asked them about the discount. The person just seemed like they pasted their goodbye script about referring a friend and then left. I then looked at my account and noticed they just gave me store credit, which is not what we agreed on. I really do like their clothes but the whole shopping experience is so bad that I had to find a place that someone will actually see and read this to express my frustration. Avoid this place like I wish I did!

Fabletics response

Hello Joseph,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 28, 2020

I decided to fall for the 2 for $24 deal this company offered. Talk about fraud. It has been over 20 days since I placed my order. The best they could offer to make up for it was $10 off?? Why would I ever order from a company who told me multiple times that my order would be there within 10 days? No thanks. I was then told I had to wait until the 20th business day in order to request a reshipment or refund. So I'd have to wait another 20+ days? Don't waste your money.

Fabletics response

Hello Danielle,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2020

Our experience has to do with non delivery of purchased goods, our difficulty canceling membership and obtaining credit. The customer service seems woefully uninformed, unhelpful and dismissive. Requests for refund resulted in a hold for supervisor lasting 30 minutes and ended with a disconnect. They have no ability or willingness to track a package and the whole operation seems like a scam. We have now made 6 calls to this company and are no closer to a resolution than when we started. One tip off is when customer service people refuse to give you their name. There is an unhelpful arrogance exhibited by associates suggesting they know full well they cannot be touched. You just do not want to do business with this company.

Fabletics response

Hello Bob,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2020

Some of the worst customer service I have ever experienced. I have had this issue with Fabletics where I skip the month and have still gotten charged for it twice now. The first time this issue came up, I called and was refunded with no hassle whatsoever. This time, I was refused because apparently I am a "VIP Plus" now and they cannot refund me. I was on hold for so long trying to get this resolved, and at the end of the day was told I was just not able to get a refund at all. I will never buy from this company again and I will no longer recommend it to anyone as I have in the past.

Fabletics response

Hello Kaylee,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 13, 2020

Cons : I am just not happy with their ability to help customers. You can only cancel your membership by contacting them. If you don't receive your package by them, they make you call Ontrac (yes they use ontrac for their deliveries...) or they can send you a "replacement" but they never seem to have the same things in stock so they won't be able to actually replace it. Then they can only give you in store credit. And so with all of that, if you want to cancel, you have to use up all your credit with them or they can just keep your money.

So you have to order something before they charge you again or then you loose another $50. And if they have nothing in stock in your size that you like, you are out of luck. Pros: When you do actually find something in stock in your size that you like, and if it ever actually gets delivered to you, the clothes are cute and good quality. Bottom Line : If you don't mind spending a lot on your clothes, and are down for the risk of not getting them, but like cute things, this is the gamble for you!

Fabletics response

Hello Hannah,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

2 people found this review helpful
Loading more reviews...

Fabletics Company Information

Company Name:
Fabletics
Website:
www.fabletics.com