Fabletics Reviews

They misrepresented the 'membership' in the store and when I called to cancel they blamed it on me saying that I misunderstood. I know what I was told. Also, I purchased in-store and needed to return item within their store policy guidelines and I never got that money back. This place is a total scam.

Do NOT purchase from this scam company! They charge you a hidden VIP monthly price and never explain or remind customers until you see it on your credit card statement! The fact that they can continue doing this is disgusting. Stay away!

I have been a loyal Fabletics customer for almost ten years. The quality of the clothing is extremely exceptional. The pants (when not put in dryer) have kept the color and shape. Fashionable bras and tanks. The jackets I have for YEARS and I love! But the only issues I do have are: Customer service number. I have almost 300 people ahead of me. Step up your game please - We are all busy. Second, a tariff? Really? Just now a charge of $70 was placed on my order. China tariffs are suspended for 90 days and you were not paying tariffs before. - This will be the main reason you lose customers.

It is ridiculous that they've been charging for "tariff surcharge" while new tariffs not going to affect until May. Customers have to pay more than 7% now and who knows where that money gonna go to. This is so wrong!!!

I made an order back in January and received my order no problem. I needed to exchange something for a different size and followed the instructions I was given. The product was picked up by the carrier and I waited and waited. I got in touch with Fabletics to see what was going on or if I could just get a refund and they were absolutely no help! Why have 24 hour service lines if you can’t even make things right with your customers! This is absolutely ridiculous! Will not be shopping through them again and would never recommend to anyone!

Fabletics is and particularly the VIP program and your returns and customer service... Horrible. I clicked on something to buy it cheap and was signed on to a monthly charge I was not even aware of. I received some bras that were fine and this outdoor jacket for 23 dollars that didn't fit right. At this point I engaged in a roughly 1.5 month struggle. That time added up I probably spent 8-10 of the hours I usually earn 80 dollars for each one worked to try to return a 23 dollar jacket. I was sent a QR code. The customer service person said to bring it to USPS. I brought it there. They said no. I forgot about it and some time went by. I tried again and the code was out of date. I call customer service repeatedly and there were 200 - 250 people ahead of me. I opt to hang up and get a call back and nobody calls back. I finally got a hold of a human again. She said she would extend the code. She sent me a new one.

Do not do a membership with Fabletics. I was a member for over 10+ years. I decided I have enough clothes and put in an order using the rest of my credits, then cancelled my membership. My order was cancelled within a few days and my credits taken. They will be great for you as long as you stay a member. But your credits disappear if you cancel. I had 10+ credits they won’t let me use.

The credits absolutely expire, they purposefully don’t notify you when it’s time to skip the month hoping that they can charge you then they don’t send out any notification that your credits will expire. When I called to ask about where my credit went they offered me a 50% coupon, so they can keep my $80 and get more money! Absolute trash. Fabletics clothes are made in sweatshops and are the same quality as SHEIN anyway. Not worth the prices or headaches in any way, take it from me as a former subscriber who really wanted to like them.

I have purchased couple of jogger pants and a short at Fabletics store in Atlanta. All of them were worn out so badly that I can't even wear them at home. I was surprised to see how this company is even selling this kind of stuff. Beware of Fabletics. Don't lose money!

I never intended to buy a membership. It is $59.95 a month, every month, whether you buy anything. I didn't care for the fit and returned my purchase and found out 2 months later they had charged me 2 months membership for nothing. I called and there were so many "Oh I have a special offer for you" before finally canceling my so called membership. They must be making a killing over there. I did NOT sign up for a membership so this is even more frustrating. Do not support this rip off company.

I put in my first order 2 weeks ago. Still pending and getting close to the date where they will charge me a second "VIP" membership fee. Chatted with customer service and they couldn't care less. Wouldn't expedite my order, cancel my VIP membership before it hits twice, and no discount or anything for my trouble other than a $10 credit on my next order on a regular priced item, which is a ridiculous price. Not a great first experience.

When one of the FAQs on their website is "is this a scam," that should be clue #1. This company has horrible customer service. The website either rips you off on the price or signs you up ambiguously to their "vip" membership. They make it hard to cancel and even with screenshot from online customer service chat and cancelation email, still try to charge the membership fee. HORRIBLE, HORRIBLE SCAM

They will make it extremely difficult to cancel. I had to actually cut them off through PayPal. Their pants are pretty basic not what I would put an $80. price tag on. It literally makes no sense to sign up for this. It's not a deal.

I received a Nift gift card from Ticketmaster. Apparently, both NIFT and Fabletics use the same lousy website programmers. I had to cancel my first order because it didn't credit the Nift gift card. I tried to reorder through Nift and I had trouble logging in. I tried the next day and was able to get in to Fabletics, but had trouble placing an order. The website is clunky and slow. They send at least one email per day. I have been in a customer service chat for the past 40 minutes trying to get my account deleted. I am waiting for a supervisor. To get the discount price you have to pay a monthly fee. It will take them up to 45 days to cancel my account. This means I may be charged a monthly fee for the VIP discount program for next month. Bad website, bad customer service, and who actually needs to buy that much athletic wear unless you are a fitness instructor. I do not recommend.

Buggy website, also, cancelled orders several times. Now I’m paying $40 more and it won’t make it here by Christmas. Fabletics has a lot of nice stuff, but they are unreliable, what’s the point? Not coming back.

This company is pathetic as you can see with the hundreds of one star reviews and complaints. Do not buy anything from them. It is essentially the Ponzi scam but for clothes. Fabletics is a terrible company. Do not buy anything from them.

Ordered 6 items. Tops were all strangely shaped- bagged out oddly, or were strangely proportioned (very short, super wide), leggings were so-so, but unflattering even on slim figure. Tried to return them. Ended up with 2 return codes - 3 items on each. There was no indication of which items were on which code. I called fabletics snd after usual long wait was told that the second code covered all 6 items. Drove to ups (45 minutes for me), to be told that the code only covered 3 items, and they had no way to tell which items those were. The other code showed expired. Called - another long wait. They sent a "new" code.

I was a first time buyer looking for something to work out in. I went to the Somerset store in Troy Michigan. I paid for my order, but one month later I was charged $59.00 for a membership I didn’t ask for. I was told by the male cashier I would be a new VIP member, but he failed to tell me there would be a membership fee each month.

This company makes money off of subscriptions. I have canceled and was still getting charged. I disputed numerous times with them and the bank and they won’t give me a refund. Taking advantage is what they do.

I have had the worst experience dealing with Fabletics, which I also just found out is also dealing with Savage Xfinity at the same call-center. I have been charged multiple times 59.95 after I canceled my account. They’re refusing to give me my money back saying that they already did even after dealing with my bank and letting them know that they did not refund back money. This is a scam. It’s not worth skipping for the month. If you cancel your account, they will still charge you. Please do not work with this company. If you have a chance, you should definitely try and find the lawsuit online and add your name to it. Worst customer experience in the world, savage Xfinity and Fabletics deal with the same customer service. No help will be given. No promises kept. Keep your money and go elsewhere.

This company is a scam. My daughter went into the store and they talked her into joining the VIP club. No one told her it would be 59.95 per month to join. It took me over an hour to cancel the membership because you are put into a queue either online chat or calling. They do not make it easy to cancel. The fact that they allowed a minor to sign up but then have no customer service to make this easy to cancel when you want to is crazy. I will never shop there and plan on spreading the word on what a scam this company is.

Complete waste of money. You can only return for store credit. Their stuff doesn’t fit properly. I wanted to boost my spirits so I bought a bunch of cute workout clothes that didn’t fit me. Exchange it for larger sizes and they fit just as terrible. The waist appears to be disproportionate to the legs and the legs are compression or so it looks that they’re very uncomfortable. It’s not a consistent pattern. The shirts with the built-in bra don’t cover the entire upper portion of the body and even though I bought two shirts, the same size and different colors they don’t fit the same. They don’t even cover my entire chest plate so it shows half my side boob. It’s baggy on the top and tight around the stomach, but not because of any other reason that it’s stretched out. It’s like somebody tried on a size that was too small and returned it and then they gave it to me. These are the worst products and complete waste of money. Don’t believe the hype on the Internet.

They applied my full $60 monthly credit to $30 worth of merchandise, and pocket the difference. Deliberately deceptive business practices, would go so far as to say they are a scam; a cursory search on the internet reveals there are many who agree. I have canceled my membership and will not do business with them again.

I bought a pair of pants a year and a half ago and apparently, I also signed up to be a VIP member. I never had the intention and having now gone back a looked at the site, it is intentionally very unclear that you are signing up and they make it very difficult to check out without signing up. I was then charged $700 in membership fees I never knew I signed up for.

Was fake advertising and marketing with 80% offer for the new customer. After creating a new account I still see 70% discount and called customer care for the 80% discount. He was so rude you can go with 70% discount. Please don’t fall into this trap and even I heard clothes are not good material. Please avoid this scam advertising for 80% discount.

I bought a pair of pants a year and a half ago and apparently I also signed up to be a VIP members. I never had the intention and having now gone back a looked at the site, it is intentionally very unclear that you are signing up and they make it very difficult to check out without signing up. I was then charged $1,129 in membership fees I never knew I signed up for. When I called to complain I was hung up on the first time, placed on a long hold the second, and then told "their system" would only allow a partial refund.

I've been trying to resolve the issue of a delivery I never received. The customer service agent was not helpful and insisted it was delivered just because it was marked delivered. I put in a complaint with the shipping service so they could track my package and update the status. I've heard nothing from them and can no longer contact them about the package. I canceled whatever sign up I had and asked Fabletics for a refund. They refused and told me to contact them in a few more days so they could "investigate". Trying to get ahold of anyone is near impossible. I'd like my money back for products I never received. Offering to resend items is useless since the first one never arrived. I have no faith in the shipping service they use. I shouldn't have had to walk around my neighborhood trying to track my own package. Ridiculous and terrible customer service.

Put an order in and received an email that they canceled my order without telling me why. Very unprofessional. I have spent over $2,000 the last 2 years with them. Very upset and will no longer support the brand. They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot. Needed the clothes for an upcoming vacation and they screwed me over.

If I could give zero I would. I have had a few issues with this company. They mailed out an order to wrong address, my fault had an old address on the account but they would not help me at all. So I lost out on $45.95 but then what really got me this time is to my surprise the member credit expire! I was shocked, I honestly thought because they charged me for the $45.95 that it was like a gift card with no expiration date but I was completely wrong. They charged me and kept my money and there is nothing that I can do about it. Wow. Just wow! Needless to say I cancelled my membership and my mother's membership. Not okay, I'm honestly not even sure how it is legal to expire a credit that I already paid for???? Make it make sense please.

I recently learned that my credits expire which was a surprise since we pay $59.95 a month I thought it would be treated like a gift card which doesn't expire. Yes, I should have read the fine print but still shocked. I became aware of this when I received an email. I get hundreds of emails and not always on top of every email. When I realized they expired, I sorted my emails back to when I first joined in 2018 and found that a number of them have expired. I do not recommend the membership unless you plan on using it each month. Plus, lots of quality leggings at local stores. Once I learned about the expiration I used all my credits and canceled.

The one-year expiration for VIP member credits is ridiculous, especially when their website and email system is so unreliable. Other subscription services I utilize (e.g. AdoreMe) do not have any expiration date at all. I've had three member credits expire, one of which I absolutely know I did not get a reminder email for. The worst was last month, when I did receive an email reminder about a credit expiring at the end of March 2023 but could neither log into the website nor reset my password to use it. When I reached out to customer service multiple times, I was ignored and disconnected on the first two attempts, and on the second two given the "they expire after 12 months and there's nothing we can do" company line.

I had 2 member credits, one that expired in July 30, 2023 and one that expired March 30, 2023. I placed an order on March 24, 2023 to ensure I didn’t lose my credit and the system pulled the newer credit! And let the March credit expire. They argued with me saying they could not give me my credit back until I escalated and spoke to 4 people. Imagine that - refusing to give me back my money. Very sneaky and predatory way of doing business. Not right. Also member credits absolutely expire which is wrong. It’s your money and it doesn’t make sense it would expire.

Very disappointed with this company! How they can legally charge you $50 for a "credit" each month (if you do not skip) and allow that to expire after a year is baffling to me. They claim emails were sent warning me, however, I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. I have several other memberships where you have the option to skip or be billed and I do understand that practice. NONE of them have an expiration on the credit! I'm honestly not even sure how it is legal to expire a full amount of something you were charged for. Will be cancelling my membership.

I would never recommend, nor will I ever use this company again. They effectively stole over 100$ from me and left me with literally nothing to show for it! Your write up about the business pros here is incorrect! The member credits expire in 12 months. Your money is gone and they offer no refund and no merchandise. After stealing my money they had the audacity to offer me a 10s off coupon! Cool. I’m sure Kate Hudson needs that money more than I do.

They charge you for membership and delivery which is 10+ days. Then their sports bra qualities are complete trash. Yes, I am so sorry to tell y’all. You can buy a zipped sports bra with cheaper price. If you are a DDD or big as G /F size, none of the bras in Fabletics have a good option and their sports bras are meant for smaller sizes. After considering almost couple of their products, sorry to say, it’s kind of a waste of money.

Leggings are good, company is Horrid. Such incredibly shady policies. They cheat. Period. Did you know that member credits expire after 12 months?? This wouldn’t be a big problem except that it’s illegal (clearly they’ve found a loophole), and their stuff is literally always sold out! Consumer Affairs only offers proof of their lies. See up there where it says that member credits Never Expire?? This site was updated After I had a credit expire!! Even if you manage to place an order using credits, they’ll turn around and cancel it due to items being sold out after the fact?? They oversell their items on purpose.

I had the subscription for a few months and not only have I not been able to contact a real person but my shipping and deliveries are also so late that by the time I got the package I would get charged for the next month. Right now, I've been waiting almost 10 days for my package and suddenly its update reads "no information available". I do like the quality a lot but it's so much of a hassle and then you get the clothes that I feel like I don't even want it anymore.

I ordered 2 shorts for $24 through some advertisement. Then I started getting charged 54.95 for a VIP Membership. I had to call to cancel the membership and the agent was trying to sell me to stay. Not a very transparent company. Would never order from them again.

Package says delivered but they use the cheapest delivery service- lasership, which never actually delivered. Called customer service, they acknowledged and admitted it wasn’t delivered. Offered to re-ship. I told them I just want my money back to which they told me that’s not an option. I was in shock. They said I either have the option to reship or store credit. I told them I want nothing to do with them and just want my money back, to which they told me even if I accept the offer to reship I cannot get a refund only store credit. I asked them to show me their site where it says this, to which the supervisor told me “oh it’s internal policy. Doesn’t state it in the site”. I am fuming, I will be taking this up with my credit card and will never ever order from them and make sure that no one I know uses them.

There is no truth in rare moments of not having an item in stock so I can use my membership credit or the $5.00 rewards. I have been on the Fabletics website since 6 AM August 1st, which is when I was told supply is high, searching for Define high-waisted capris in size XL, and there was only one green choice. I had to use my member credit on a cheap sports bra that is not even close to the price of a member credit because I am so frustrated using Fabletics' website which leads you to believe there are so many choices by making you spend way too much time searching and clicking on item after item only to see there is no XL.