Fabletics

I ordered 2 shorts for $24 through some advertisement. Then I started getting charged 54.95 for a VIP Membership. I had to call to cancel the membership and the agent was trying to sell me to stay. Not a very transparent company. Would never order from them again.

Package says delivered but they use the cheapest delivery service- lasership, which never actually delivered. Called customer service, they acknowledged and admitted it wasn’t delivered. Offered to re-ship. I told them I just want my money back to which they told me that’s not an option. I was in shock. They said I either have the option to reship or store credit. I told them I want nothing to do with them and just want my money back, to which they told me even if I accept the offer to reship I cannot get a refund only store credit. I asked them to show me their site where it says this, to which the supervisor told me “oh it’s internal policy. Doesn’t state it in the site”. I am fuming, I will be taking this up with my credit card and will never ever order from them and make sure that no one I know uses them.

There is no truth in rare moments of not having an item in stock so I can use my membership credit or the $5.00 rewards. I have been on the Fabletics website since 6 AM August 1st, which is when I was told supply is high, searching for Define high-waisted capris in size XL, and there was only one green choice. I had to use my member credit on a cheap sports bra that is not even close to the price of a member credit because I am so frustrated using Fabletics' website which leads you to believe there are so many choices by making you spend way too much time searching and clicking on item after item only to see there is no XL.

I placed an order 6/11/22 for a pair of workout shorts and tops for a pride workout event scheduled for 6/25. When I placed the order I stuck to standard shipping since delivery was 5-7 business days, I figured I had plenty of time. Suffice to say nothing has arrived yet. When the tracker finally started working it said 6/25 for the target date, I check today and there is some "exemption" to my delivery. I reached out to customer service who told me it take 6-14 business days (14 business days is 3 weeks mind you) for a delivery order and that I should wait another 48 before reaching out. All of this was "standard procedure" and that I was overreacting. This has left a terrible taste, and I will not be ordering and/or recommending this site to anybody.

I placed an order on the morning of May 21st, based on recommendation from the associates in store stating the orders day 1-2 days to ship and then 7-10 to arrive. I was moving out of the county on June 8th. The order shipped May 24th and then stopped tracking on June 3rd. I reached out to customer service on June 7th requesting a refund since the order hadn’t tracked in 4 days and hasn't arrived. This was two weeks after it had shipped and was told they couldn’t issue a refund until June 11th. I tried to explain that I am moving out of the county the next day and won’t be here June 11th to tell them if it ever arrived. Said nothing they could do. Offered me 50% off a future order, why would I order again when I will be moving somewhere they don’t ship to.

I am a long time Fabletics customer. I used to love to get the email on the first of every month to see the new products and choose my new outfit - sometimes I chose two or three because they had so many great options. When I wore the outfits to workout, I received many compliments and a number of my friends started to purchase from Fabletics as well. I am not sure what has happened lately but they don't offer the same quality, value, or even style. I have a hard time choosing something each month and am seriously considering dropping my membership.

I purchased a few items because I was told it was good quality items. I wasn't impressed with the quality or the fit. There is an option to skip a month, so I did that for a few months and then I forgot to. As per contract my card was charged and I was issued credits since I didn't purchase an item for those months. However, when I went to customer service and chatted with Gerald he told me I could use the credits since I already had them, then he offered to give me $10 coupon, but I declined and I told him I would order something (maybe try a different article of clothing since I wasn't happy with what I purchased previously) since I have the credit. I politely declined the coupon and said "No thank you."

I usually don't write review. I have ordered couple of T-shirts and a pants. My first reaction was they are really different from how the photo looks like on their website. The colors were weird to me when I received the items. More importantly, it seems like I have "registered as member" by clicking some small button when I am buying the product and it keeps charging me for all the time. I realized that today and went to website to cancel my membership but guess what? You can not cancel your paid membership without talking/chatting with customer representative. Overall, this was really annoying experience

My first issue is that I spent almost $80 on an outfit that did not work out. I returned it, requesting all of it to go back to my debit card, but they split it up—half on my debit card, half in store credit. Whatever. I’ll use my store credit. This set was purchased between the 1st and the 5th of the month, yet I was also charged a $49.99 member credit–which is only supposed to happen when you do not skip or do not make a purchase in those first five days.

I ordered the 2 for $24 offer. Only later to find out I was being charged $49.95 every month for something I did agree too. Contacted Fabletics only to get a rude operator. She told me when I checked out that I chose that option. I told her I do not purchase athletic wear enough to justify paying that amount a month nor would agree to that amount being deducted from my acct. Asked her to send me a copy of where I actually checked that box. She told me to sign into my account and it will be there. I told her no, because that will be the standard policy. After pressing her to produce that copy, she put me on hold and she came back and told me the I will be refunded and my membership has been cancelled.

I have been a member of Fabletics since September of 2017. I have placed a few orders over the years and never had an issue until my last order on January 2nd of 2022. I have accumulated a lot of membership credits since I hadn't order in a while and decided to use them up so I put in a quite a large order on January 2nd which was split into 3 shipments. The shipment of my order kept getting delayed due to Covid but I let that go because I'm a very reasonable customer who understands that these things are out of the company's control. I received 2 shipments but never received the 3rd. I called Fabletics back on January 20th telling them that I was missing a few items from my original order and they apologized and reshipped it at "no cost to me" (at least that's what I was told by the customer service rep).

Updated on 03/09/2022: Fabletics did not take meaningful steps to resolve my complaint but fortunately Capital One did. Lucky for me I made the purchase on a credit card that was able to dispute the charge. If it wasn't for Capital One, Fabletics would still have my money. My issue was not taken seriously nor was I treated respectfully by your customer service. I tried to solve this for over 3 weeks and was consistently put off and hung up on by Fabletics' customer service while my money was held hostage. I will continue to share my experience and warn others until my experience with Fabletics has changed.

I was a longtime Fabletics customer. Last year, my Fabletics account was hacked and my credit card information compromised as someone placed an order of a large amount to someone by a different name in an entirely different state. This went completely undetected and I had to contact Fabletics which resulted in a suspension of my original account. I was told to open up another account under a separate email address. I waited until this year to do so and my order was promptly rejected stating I had an account under a different email address. I contacted customer service by chat and telephone for several weeks to try and get my account reopened.

I have been ATTEMPTING to purchase for some time now as the merchandise itself is great, in my opinion. I signed up as a member to get the great deals they continue to email me about. Every time I place an order it gets canceled yet they still deduct the $49 membership fee. When I called, I spoke to an outsourced third-party customer service, after a frustrating experience with the text chat option, they explained I had another account with the same address, so I could not order. It was my wife’s account, so couples have to use one account or divorce and move to separate addresses, I guess. I asked for a refund on the membership which was deducted and canceled my account. I then asked my wife to order for me, via her account, that order never arrived then we realized it was canceled as well.

A product is only as good as its customer service and company policies. While the product is a quality product and I have been very happy with the items purchased, their service and policies are HORRID! My initial experience was awesome. I was not familiar with the product or sizing so I wanted to go into the store to ensure I was comfortable with both before making a purchase. Midway thru trying on a variety of items, the SA lets me know the advertised prices only apply to members and I would need to get a $50 membership to get the advertised pricing…ok. Perhaps I did not read well when looking online.

They do everything they can to take your money. If you don't skip the month by the 6th, they charge you $50-- which is an incredibly annoying way to do business, but not the worst if you set a reminder to skip. I had been a member for years, since 2015. Through the years, I definitely forgot to skip, so I had some member credits stacked up. I tried to cancel a couple of times before but was told I wouldn't be able to use my member credits so I wanted to keep my membership until I used them--I guess that changed recently, you can now shop as a non-member.

Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. Stay away - read the other reviews. This is unethical.

I’ve been a VIP member with Fabletics for 2-3 years. (I have always skipped the month). I recently placed an order for a workout outfit, and upon receiving it I had to laugh. The leggings they sent me have a huge length discrepancy. One leg is above my ankle and the other is gathered at my foot. Zero quality control. There is a very visible difference on or off. I contacted them right away thinking they would care enough to send out a non defective pair right away. No. No sorry, no replacement, my only option is to return for my money back. (After spending over an hour trying to talk to someone about the issue.) What a huge inconvenience for their mistake. I don’t want the other pieces of my outfit now since I have nothing to match them with.

I placed an order for 4 items on 11/14/2021. Fabletics deducted the full amount of my order 3 days later and only shipped 1 item that same day. Never received remaining 3 items. Placed phone call to customer service and was told I would receive items on 12/8/2021. Placed 2nd phone call on 12/7/2021 and was told they don't know what happened to my order and would reship it, however, they only had 1 of the 3 items in stock. I told them to refund me for the remaining 3 items because I don't want to do business with this company again. Beware of their membership fee too - you are charged 49.95 per month if you don't order monthly.

I bought a few items from them before. They charge me on membership even I cancelled it. I had to call back 4 times super long wait on the phone. And took 2 months for them to give me my refund money back. Do NOOOOT buy from them. This company has bad moral, ethics. Treat customer like **. Most difficult return I had to deal with (I do online shopping a lot).

Ordered two Large pairs of shorts, as I wear Large in every brand. Receive after 2 weeks and they were too tight. I requested an exchange for XL and their process is that you MUST send in the original before they ship the exchange, which is absurd if you have VIP membership, if you don't receive then charge the account...

My mom got me a $50 gift card. She called customer service 5 times because I was not getting the card in my inbox. Eventually she just sent me the gift card code. I tried shopping. Very confusing website and membership. But I found items that I liked, added them to my cart. However, when I tried to pay with gift card, the prices in the cart jumped up. I called customer service. Apparently, gift cards cannot be combined with membership offers. Which is insane, considering my mom paid $50 for a $50 gift card. Why would it not be just like any other payment method? Such a terrible experience, and so much time wasted. I will ask my mom to cancel the charge on her credit card.

If I didn’t pay attention to my credit card statement they would have continue taking $49.xx every month. That’s a lot of money for a silent membership. Don’t buy. They will get you to subscribe in a sneaky way that you won’t even notice.

When I first signed up for my membership a few years ago, I thought it was great. You can either purchase something each month, or skip a month. Initially, all my orders went as expected there were no unexpected fees. Quality of clothing was average, but for a discounted price through the membership, I received some good deals.

A few months back, I let my mother purchase something on my Fabletics account using her credit card, which override my card as the card for monthly charges. A month later, she saw a $50 charge to her card and panicked and disputed the charge. I did not find out this had happened until much later. Now, my account has been deactivated and I have been told by Fabletics customer service that I am flagged and now allowed to open a new account using my address because the bank ruled in my mother's favor. It was a mistake on her part, and despite explaining this, Fabletics treats me like a criminal. They refuse to reinstate my account, even though I'm more than willing to provide my credit card for the monthly charge. Their solution is I have to move to change my address so I have an address that won't be flagged. It shouldn't be this hard to spend money.

They hide lot of the charges and you will be surprised when your credit card is being charged every month. If you are the guy who does not notice what charges are going on your card, then you will lose ton of money just going to the site. They will quietly enroll to you programs and charge for it on a monthly basis.

I called to cancel my membership and started with chat and the guy said the computer system was down and ended the chat. I called their number and the rep put me on hold to get some water?? She said she needed water several times and I was on hold for a while. They may want to get more professional reps for this company!! I’ll never buy again because if any problems arise I will not deal with the ridiculous customer service reps!!!

After an extremely frustrating ordering process, I FINALLY received my product. The sizing was inconsistent so I had to send one item back for an exchange. That was over a month ago. I have spent over 4 hours with Fabletics customer service trying to get the situation resolved. FOUR HOURS. I still do not have the product. The product I originally ordered and paid for was sold to someone else while Fabletics took their sweet time processing my return. Each time I have contacted their customer service, the agents I have spoke to have been very kind and tried their best to help me, but nothing has ever been resolved. They tell me they will escalate my case, make notes on my account, and to contact back in a few hours or the next day, but every time I contact back I have to re-explain the whole situation. It's not a difficult situation. I am simply returning an item for a different size. This has been going on for 2 months.

Ultimate bait & switch with billing. Twice now I've selected to use a member credit for an outfit. Several weeks later, Fabletics charges me far more than 1 member credit. One time it was $89.95 & 2nd $69.95. They refuse to make it right.

I have earned 1 of their Member Perks. I also have a $40.00 VIP credit. I used my member perk to buy a pair of $49.95 sweatpants. I also purchased a t shirt for 34.94 and one for $39.95. The total cost, before any discounts, was 164.99. I was invoiced for 92.88. The tax was $11.43, and I earned free shipping. The amount of tax did not make sense, but that is what was charged. This means, I paid 92.88 for two short sleeved t shirts, after tax. No thank you! Then, I tried to add up my invoice and the math did not come out. I called customer service. While I was on hold with customer service (before speaking to anyone), I received an email that my order had been cancelled due to "out of stock". This is the third time my order has been canceled by Fabletics for this reason.