DSW Reviews

Writing a review of DSW.COM. My biggest frustration with websites is the bait and switch where for a mere 10 to 15 percent off they drag you through page after page of personal information only to stiff you on the discount. Makes me insane. Either don't lie or sort your website.

I went to the DSW in Gilbert to shop for Special Occasion shoes. Not one person asked if they could help me, however I had a young male employee let me know that the store would be closing and he would shut down the register down in 5 minutes. I left the store and I won’t be back. If someone would have asked me if I needed help I would have possibly found the shoe I was looking for!

Review for DSW Designer Shoe Warehouse (Algonquin) Rating: ★☆☆☆☆ I had an incredibly disappointing and unprofessional encounter at this location today. I attempted to return a pair of Nike slides that I had purchased just yesterday from the McHenry store because they left red marks on my son’s feet after only five minutes of wear around the house.

Recently purchased three pairs of shoes online. The first arrived as ordered, the second never arrived and the third was the wrong shoe in the correct box that looked like it had been in a plane crash and was taped together. I returned. I have yet to receive my refund for the two pairs that someone on their end screwed up. I will NEVER order shoes online from them again. After speaking to customer service, I still have no satisfactory resolution, although it was promised. 2/3 of the order was wrong.

They made it right. Very speedy got a new pair sent out before I even dropped off the old pair at FedEx to be shipped out so my expenses was very helpful. And they honored their word. Gerrylynn **. I will shop here again 😀.

“Shoe Lover” No More. I am sharing this negative review as a long time DSW customer/“Shoe Lover”…by DSW’s own records, for over 20 years. I recently had such an unexpected bad experience I wanted to let other customers know about this undisclosed policy. I tried to return some shoes that were purchased online and was told that they could not accept them as I had made too many returns. They use a third party company to monitor your sales history and it is up to them to decide when to deny your returns. I was flabbergasted! Never heard of it…EVER. I went home and got online. I scoured their website and could find nothing about this company nor about “too many returns.” This was $200 worth of shoes that did not fit.

Ordered 2 pair of expensive running shoes online. Received an email several days later explaining shipping information. What was odd was the company was using an independent delivery service. Received an email several days moving forward, explaining package was delivered. No one was on my property at the time delivery was supposedly delivered. I have surveillance all around my home, and I was home at the time. No one delivered anything, now waiting to see how long I'll wait for a refund. NEVER purchase from this seller again.

Be aware, when shopping online. If you, see store pick up not available. It means it’s a store clearance event. All DSW stores clear out old inventory. I ordered sneakers, that were either a store return, or used in store. I also had a discount sticker on my box. Cannot be applied, hence me discovering, that my expensive new sneakers, were old clearance. I paid full price!!! Then after being angry they asked, if I would like 10% off.

They never have shoes that are my size and the style that I want. They might have 1 or 2 things in stock at an actual store near me and they make you search and search on their website, which is a joke. They never have good shoes in the store and they want you to buy them online and wait for shipping. Totally ridiculous. I'm done with them. They are "shrinking" themselves to death and will be gone in 1-2 years. And there are never any staff on the floor to help you but when you finally get to check out they treat you like a criminal, are you wearing the shoes, what's in the box, on and on. Go elsewhere. I've spent a lot of money there but I'm done.

I am one who write reviews good or bad. I Purchased shoes for a friend's birthday and I also purchased a pair for my birthday. Each purchase advertised a free sling bag. I thought this would be cute gifts. All sales went through and then the first set delivered the second only the boots. I went back online and the second sling was processing. Delayed then it shipped, well today 1/24/026 was the delivery date. As I was coming in my phone ding, stated delivered, no delivery, no picture from FedEx. I thought that's odd.