Dollar General Reviews

I usually shop at the store in Pikeville, KY on Zebulon Hwy. Lately the store has been Really Dirty. There has been empty shelves for 2.5 weeks. The workers told me they didn't care. For all they cared, someone could come in and steal everything. The bathroom has been out of order for 3 months now. I really think they need to do something about this store. Workers rude, bugs everywhere, I even saw a mouse. The pet food shelves were empty and the bag that was on the shelf had a hole like something chewed through it.

Was informed by a manager at a a Dollar General store in Franklin Park NJ. that a Hair care product could not be returned if tried or used. Never heard of such! All retail establishments J. Penny, Sally's, Walgreens, Walmart, CVS, etc. allow you to return hair care products that customers have tried and are not satisfied for varied reasons. Not Dollar General.

I was with a 58 year old man at G.D. in Bunkner and Cuba Missouri, both cashiers told him it was a state law to ask for I.D. to purchase cigarettes. Are you kidding me? What a load of crap, the Mo. state law is if they don't look 18, ask for I.D. General dollar stores are losing customers due to their policy. And for the cashiers, they shouldn't be greeting customers with several piercing on their face. Donna store mgr. at Cuba Mo. she is so hateful to customers, she needs to be fired so she can be taught people skills/employees..... Never buy anything from them again Ever!!!!

I was reprimanded for removing out of date product form the shelves (over 6 mos old). I wasn't allowed to go to my car to smoke a cigarette when I had to take an hour long break. In fact, I had to serve customers while on that break. If we were busy and I didn't take one because I didn't want to work off the clock, I was "fussed" at later for it. The assistant manager (male) followed me to the restroom before it was time for me to clock in and wait outside the door wanting to tell me what needs to be done before I clocked in rushing me and trying to talk to me thru the door. The final straw was when I came out of the restroom from vomiting and he put his hand on my lower left shoulder and said that he just wanted the best for me.

Lady in front of me with 2 children, her card wouldn't swipe so the lady says they just punch in the numbers and she was very rude to the lady saying, "Not here we don't" and if they do that they're gonna get in trouble. I never heard of such a thing so I waited in line ten more min and told the lady to ring me up on another register and she said no. So I left my stuff on the counter and left. She should have had more people skills not rudeness. Needless to say, I left and won't be back. And it was Dollar General in Natrona Heights, PA. I'm very angry because I was in a hurry for work and it was 845 am.

After browsing in the Dollar General in Runnelstown, MS and finding nothing that I wanted to buy tonight, July 16, 2014, I left. As I was leaving, a girl ahead of me knocked some suckers off of the shelf as she walked by. So, I helped her pick them up and replace them. Then, I continued on my way out. As my husband was driving away, a DG employee came running out and yelled, "Hey!" We stopped. When she came up to my window, she said, "I just noticed that you were in the store just looking around and I was told you had a purse full of stuff." I was so surprised because I am (was) a frequent shopper at DG that I just picked up my purse and opened it to show her that it only had junk in it; my junk (old receipts, index cards from where I had been studying for a test, etc.) Then, her face fell and she said, "Well, I just noticed you were just looking and reading the magazines ..." My husband spoke up and told her, "She just likes to look, but we won't be bothering you again." Before I could form a response, she turned and went back into the store. I will be contacting the district manager asap to report this customer abuse. I had been in the same store a few days ago with my grandson and spent over $50.00!!!

Purchased a 32 oz Gatorade and immediately shook it. To my shock, all these gross floating things started swirling all around inside the bottle. My son said it looked like sperm. All I know is thank goodness I did not drink it without shaking it first. Yuck! Took the bottle back to the store.

I work in the shopping center in Miller Heights. I have been an insurance agent in the area for close to 20 years. This store location Is fairly new and, up until today, I have always thought the staff and managers were kind and nice and very helpful. Today was a different circumstance. I purchase cigarettes every Friday from this store location, mainly for the savings as DG sells the cigarettes for the most economical price. For unknown reasons, there were not enough cigarettes of the brand I purchase every Friday. In fact, other brands were also unavailable, which kind of seemed unusual, as I have never had this problem. I was also given, of the brands I purchase, three packs that were not the 100's brand but rather the regular short brands. I thought nothing of it when I got home and realized the cashier's mistake as the cashier is friendly nice and I consider her as well as all the other staff members at this location a friend.

I am an employee of DG. The managers and district manager have lied to me from the beginning. I was hired for full time, yet I have never received more than 20 hours a week. When I asked about it, I was told they don't hire Full Time employees. The DM promised she would get me more hours at another store, but it has been a month and it hasn't happened. The schedule is never done before Friday night for the following day. I asked my store manager on Friday night at 7 pm when I was scheduled next and she said the schedule was not finished and she would text me to let me know. I received a text from her at 1:40 pm on Saturday telling me to be at work at 3:00 pm. (1 hour and 20 minutes notice). I live 30 minutes away and I was an hour away when I received the text.

I am a new store manager, and after only 2 weeks of training in a model store, I was finally on my own. I was informed that all new store managers would begin in a model or near-model store. I wasn't disappointed. My store was clean and well stocked when I started. It goes downhill from there. After 2 months, I've got payroll where they want it, but that leaves me with only 2 people at most at any given time. I have one of the larger stores, which means it is impossible to stock when there is only one person working. Recovery is supposed to start between 4 and 6, at which point the cashier is usually backed up. I asked my full time lead how they accomplished everything prior to my hiring. She informed me that they were disregarding payroll completely. I come from a company that puts customers on a pedestal. I feel like DG pretends to care about customer satisfaction but, in reality, the bottom line is more important. It is impossible to stock, complete planograms, keep a clean store, AND have happy customers on a skeleton crew.

I bought a bottle of mouth wash. I gave the teller a 20 dollar bill. He says it was a 5 dollar bill. There were 3 other people that saw me hand the 20 dollar bill to him. He told me I would have to see the manager to get my money back. I had to wait and go back to the store the next day to get my refund back, 15 dollars and 47 cents. This is wrong, along with this person’s behavior. I will never go back to this store again. My family and friends won’t be going back to this.

I was told by the assistant manager Ilda that they had a new manager in training. Well that manager in training has been really working hard with store. The store has improved so much. I shop here once a week and almost everyone is so nice. There is one hispanic girl always on the phone when customers are in line and speaks very badly about the new manager in training. She tells the customers she is mean to everyone and has done nothing for the store. Hey Dollar General, get rid of the girl speaking badly about coworkers, especially behind their back and to customers. Otherwise keep up the good work. Our Fort Stockton store is looking great and much nicer to go in. Make sure you keep that manager in training.

I am a former employee of Dollar General in Hyden, KY store #00086. And if you’re thinking of working there DON'T DO IT... unless of course you’re on drugs. Read this review and you will find out why I was recently terminated on June 27, 2014. I have read some of your comments on here and what I read was absolutely right. The company uses you and has no respect. My store manager, assistant store manager and a cashier was all three using drugs while they worked. The evidence was all over the sink and toilet in the ladies room (which we were told was for employees only) - they wouldn't try to hide it. I did my manager duty and reported the matter, which Dollar General says they are very strict on drug use at the work place - yeah right!!!

I've been working for this company for about a year now, and this company is the pits. The district managers are so far removed from the activities from the store that when they arrive, they are in complete shock as to how the store is. They fire individuals on hearsay. My store has been without management or proper staff for a month now and all our DM has to say about it is to "keep up the good work". Flat out, this company does not care about its employees. If you are not fulfilling your obligations, you will be terminated with no second guesses. Steer clear of this company. They will abuse you.

A woman named ** who works at the DGS at 3190 Highway 411 Englewood, Tennessee store number 6576, is harassing my husband of 48 years. She got his info from a purchase he made at the store and is calling him and asking him for dates and to take her to dinner and for sex. I have never had this problem before and don't know what to do. Wives watch your husbands at the DGS. **

It is bad enough that this store has to sell those trashy filthy Sports 50 Swimsuit Magazines, but when they have them at the end of the check out so ANYONE who buys any item any time in the store has to see 3 females with only their ** crack HID on the front of the magazine and 7/8 of their ** showing on the back of the magazine. It is getting ridiculous. I, for one, do NOT want to see them or want my grandchildren to see them. It would be a courtesy to shoppers to move that filth somewhere for those low life's who want to look at it and buy it can. The rest of us with morals don't want TO SEE IT.

I was raised to not believe in asking for donations of any type. I work for Dollar General and their "Policy" is that the cashier must ask the customer if they would like to donate their change to either Literacy, Autism, tornado victims, etc. I am wondering if an employee has the right to refuse to ask for donations without receiving any type of punishment. Any help with this would be greatly appreciated, thanks.

I would like to file a complaint with Best Business Bureau (BBB); however, they do not have the store location listed in their website. I was harassed and was not allowed to make a purchase in the store located at 429 Evergreen Ave, Woodbury, NJ 08096.

I stopped into the DG on 192 in Melbourne, FL the other day and the manager was so rude and she had been drinking!! I could smell it all over her and heard other customers complain about it as well. She was cussing and stating that she couldn't wait to get out of this store. I asked her her name and she said it was Yowanda or something like that and said, "Why, what ya want" real mean like. Then she started to have a screaming match with an employee in the office area that was so loud she scared a little girl in line. The cashier lady had to keep apologizing for her. It was scary! I'll never go there again ever!!

I was in the store in Hamptonville NC store number 13459. On April 27th 2014 I wanted to purchase a clear plastic container the sticker on the container said it was a large and the price showing for it was 9.00 so I called the manager on duty over and ask him if he had any more of the large containers and if I could get it for 9.00. His name was **. He took his scanner and scanned the tote I wanted and then he was very rude with me from this point on. He said this container is showing 12.50. It's not in the right spot and he started huffing and puffing and tells me, "no you cannot have it for 9.00 and I will not give it to you for 9.00 and I'm tired of people moving the products around to the smaller price and trying to get them for free..."

I went into Dollar General on a Saturday about a month and a half ago with my sister. While there I spent around $65. Within a few days, I tried two of the products. One was a device called Hot Bunz. Its supposed to make the perfect bun. Doesn't work. Huge piece of junk that sheds on your sink and doesn't snap. Second item of many was the Potato Express. Doesn't work! That thing couldn't heat a baby red potato. Potatoes came out raw. I took them back. I walked in and the clerk was standing there and said, "Can I help you?" I told her my saga and she said, "I need your receipt." Unfortunately I had misplaced it. She said, "Well, we do not take items without a receipt because we've had problems with people stealing and getting cash for items."

I went to purchase One pack of cigarettes and the employee said she needed too see my ID. So I says it's 102 temp outside and my dog is waiting on me, so I asked her to please use her judgement this once because I DO NOT look young nor under 18. I have grey hair and I'm 36. I simply left my ID in my purse with my dog. So manager comes and says they are not losing their jobs over me. So I got back outside in 102 temp grab my wallet and go back in. Then she says I have to wait. I said, "No I'm not waiting!" So she rang them up and I said, "bad karma is going to happen to you because you treat people like this over a minimum wage job anyways over ONE pack of cigarettes."

I was so happy to see it 2 secs. from my home. Far we live in the country. Near store is 15 mins away. I use coupons. I always have them together, read the fine print. I had got a larger roll of paper towel. It said 12 rolls are larger. I didn't say anything, just went and got the other pack. I ask for my other coupon back and then she said it was my problem for having all those coupons. Well I said, "That your job as a cashier. People use coupon." Then she stuck her finger in my face and said, "Don't talk to that way." I have never had anything like that ever. But if your are a cashier warning people use ebt, coupons, debt, checks, and cash, sorry if you don't like any of these thing. You may not want to be a cashier. But I will be back because of one upset and act ugly cashier. I like driven 2 secs. But don't put your finger back in my face.

The store is a mess. I tried to go down the aisles. Boxes of merchandise crowd every aisle. I could not push my buggy down any aisle. The overall view of this store was nasty. It doesn't take a smart person to know when something is not being taken care of. The workers were not doing anything just standing around. I will not go back to this store and I am going to tell everyone I know about this and they will not shop there either.

This company is so beyond terrible. I have had two other jobs, Target and Super S foods (which is now Lowes Market). Target was a nice place to work at everyone was always happy there! I thought Super S was bad then I started working at DG & now I'm thinking Super S was heaven!!! I started DG around X-mas time which was a nightmare. Only two registers at the dang place & only one runs because the asst manager or manager is working elsewhere in the store. On my first day I had to go to the bathroom and cry!! Huge turnover... terrible company. The system is so wack it makes it hard for everyone! Customers and employees. A sales associate can't void items. They have to call the manager which most take their sweet time while a huge awkward confused angry line is forming. The sales associate and customers are just standing there waiting not able to do anything until the manager comes around. The company doesn't trust ANYONE which makes it so difficult.

The staff at this store is very.. I have over looked it in the past but every time I go in there I hear the Manager using bad language (not real professional). I am a Christian and don't want to hear it.

I have work for this company 3 year and in every angle this company made no sense to me. At the present I made $8.75/hr as a key holder and every time I ask for my raise, they tell me is coming. This company not care about their worker, period. In 3 year, I see 3 manager and everyone is about the same - work, more work but no Money. With around $1.5 million on sales, why give to the employees only .25 raise a year and when you put for Christmas w/ year of hard work working weekend and holiday. No Christmas Money, no discount. Bottom line: Dollar General is the Worst Company I ever work For. The food they sell is always old and nasty.

I had an interview with the manager **, Whiskey Rd, Aiken, SC. He comes into the Ahell station that I used to run part time. He knows I am a very hard and good worker. He was setting up a second interview for me to see his asst. manager ** when he asked me if I'd have a problem doing a lot of running around? I told him not at all. Mind you, I'm 50 yrs old and for 25 years, half of my life, I was a manager for McDonald's rest. I told him I was on soc. sec. disability, when he looked at me and said "Oh, Dollar general doesn't hire disabled people. I have to call my supervisor. Get a hold of me next week, but I need people right away, so the position will probably be filled." All I can say is wow. He didn't keep it under his breath. He's looking for a stocker and cashier? If that's not discrimination, I don't know what is?

I had previously reloaded a PayPal card. The asst. manager told me to keep the reloading card for the next time I needed to put money in the card. She no longer works there but your new asst. manager she started giving me all kind of lip in front of customers that I shouldn't have removed the card from the store and telling me in a loud voice, "Can't you read what it says on the card? Do not remove from store." in front of all the customers. What gives her the right to talk to me like that? If I would have talked crap to her, she probably would have called the law on me. There's a lot more stuff that needs prompt attn. to in the Brownfield TX Dollar General store. For example, you go to buy something and you wait at the reg. for about 5 to 10 min. cause they're all in the back including management and I can go on and on. Thank you. Yours truly, angry customer!!!!

The manager of store I worked a short time threatened to write up employees if they did not collect a certain amount of illiteracy donations. When I brought this to the attention of the district manager, he informed that the manager could not write employees up for that, but if employee did not ask for donation, that could be grounds for disciplinary action. It should not be mandatory for employee to ask customer. It should be customer's choice to donate. Customers should not face embarrassment if they can not afford to donate.

I went into the Dollar General in Needville, TX, got a buggy and went to the back of the store. The next thing I knew, I was in the splits on the floor, having slipped in a large puddle of clear, slippery liquid. I hit so hard I lost my breath and was disoriented. A customer rushed over to me and asked if I were all right, and I said, "No, I'm not." Then the manager (Lilo? Luli? something like that) came over and asked if I were all right, and I repeated, "No, I'm not." She said, "We didn't know that was there!" I said, "Well, I found it for you." I limped and hunched around the store, unable to recall exactly what I'd gone in there for (cat food, but I wound up buying dog food). She came up to me and said, "Look, I've clean aid "Sorry" or "Can I help you carry your bag out" or "Please fill out an incident report." I have a bad back, so it was worse, and I had bruises on my butt, knee, and elbows, plus my arthritic right thumb joint was knocked out of place. That was on Sunday, 2/23.

Yes, I am an employee at Dollar General in NM, the most currupt company ever. I am asst manager. I took care of the store for 7 months before the manager came in. Now she left and I am taking care of it again. Now they brought in another manager that's from another company and was a shift leader. This is the 2nd time they didn't make me a store manager. They said I don't have enough experience. I am waiting on my back pay. They always say its on its way. I am getting paid 10 dollars an hour as an asst manager. I have employees working 10 hours a week come on the store. I make the most money in the district. They don't care for their employees, they care that they are getting their bonuses. This company needs to be shut down big time. Thank you for reading.

I didn't sign in when I placed an order so I can't track it.

I recently started working at a Dollar General in MS. I love the customers and my co-workers. The work is not bad. That is the good part. When you start they have you watch all kinds of customer service videos, but the reality is so different. You are given so much to do in such a short period of time that there is no possible way to get it all done. The manager at the store I work at certainly puts tasks above customers. We are discouraged from spending too much time interacting with customers. The manager is quite rude to customers. I give 110% when I am on the clock. But it has become apparent very fast that it will never be enough nor appreciated. Our manager never has anything good to say and often complains about employees in front of customers. I was actually told that I had to clock out at a specific time but must stay until everything that she had wanted done was completed. I will likely quit today, as I refuse to work off the clock. I know customers get upset with Dollar General, but please understand that their employees are so overworked and mistreated. What a shame. I had such high hopes for this job.

This store is located in Hindman Kentucky, right off route 160. I hate to say I work there, but alas I do. Our store is never clean EVER. Our manager, won't say any names besides her initials KB, is horrible. Seriously if we smile the wrong way we get chewed out. Actually I quit back in November. I have never worked at such a horrible place. She is constantly hateful with the customers, she almost fired 3 of our employees for our so called "scan times" and she is just a very edgy and unpleasant person to be around. She wrongfully accuses people of stealing and being dishonest, she literally watches the store like a hawk and has a bad word to say about everyone that comes through the door and every employee that works there now. This was my first job and it has been a horrible experience. Never in my life will I ever shop at a dollar general or work at one again. Whenever I made a remark about getting a better job once I graduate from college she cut my hours from 28 a week down to 9 hours a WEEK. She also despises 4 cashiers (that I know of) whose names start with J, J, T, and A. Marks my words. I will never come to a dollar general again.

Yesterday my wife asked me to go to Dollar General to get her some cigarettes. There was big snow storm that was going to get worse and she was afraid she would run out. The store is less that one half a mile from the house so I agreed. She gave me a twenty and I put it in my front pocket. I am a disabled senior who has had a stroke and also has spinal cord issues. I can walk but barely. I don't smoke and wish my wife would quit but she hasn't yet so I want to keep her happy...

On Nov. 27, 2013, Thanksgiving eve, I was in the Warsaw, NC Dollar General Store. It was very busy and everyone was trying to shop and get out in a hurry. I picked up my items and came up front where two registers were open. I went to one where a customer was just finishing. The cashier whose name I don't know told me she was closed. I went to the next register behind two other customers, one of whom was having trouble with a check clearing.

My 16 year old daughter has been actively collecting Toys for Toys for Tots the past three years. This past Thanksgiving, she wanted to take advantage of the sale at the Dollar General to purchase toys for donation. She and I went to Dollar General # 8568 located in Reno, Tx. This store is less than a quarter mile from my home and had recently moved across Highway 82. The store's move included the issuance of coupons to celebrate the store's grand opening. We had such a coupon.

My mother worked for DG for several years. She managed the store on Gaineschool Road in Athens, Georgia. She dedicated herself to her job to the point of working 60-100 hours per week due to constant pay roll cuts by the corporation causing her to work more and cover shifts that were previously covered by other key carrying employees. Through out her time there, she sustained 2 separate injuries when working to include a broken bone and 2 herniated discs. She was never released to full work duty by the medical doctor, but due to scheduling and pay roll cuts, she was forced to continue the heavy lifting despite her back injury. This job has caused her health to take a turn for the worst as she is now hypertensive (high blood pressure), has chronic fatigue, unrelenting anxiety, and cardiac arrhythmia.

This store is located at 936 Gainesville Highway Buford, Ga 30518. I have been shopping at this store since it opened and have been a happy and regular customer until recently. Ever since the new store manager named ** has been working here it has gone downhill. ** is rude and hate filled both towards her staff and customers. The store is also dirty most of the time. I have seen the mess from one spill sit there for well over a month and a half before being cleaned. Customers regularly have to wait to check out for five minutes or more because she can't be found. She seems very demanding and intolerant towards her staff as she does nothing but chat on the phone most of the time I have been there.

I have supported this store for years and have been a loyal and satisfied customer. This is the second time that I have had to endure the awful, nasty attitude of the "manager" on duty. A dark skinned, Mohawk wearing, big eye lashed girl is just always nasty when she has to do her job; even when it comes down to opening the store. Last weekend I thought maybe just having a bad morning, but this morning more of the same. I asked her to step to the side so I could have a word with her. She acts like DG came looking for her. I wish the other courteous team was back. I will not return to this store and will bypass at all costs. Best of luck with your customer focused "resources".

I was a customer at Dollar General at 921 E Main in Ottumwa, IA. I watched as a young girl named ** was demoted on her birthday or all day's for something she had no control over. She was unable to get support from her DM ** to save his butt. He demoted her and ripped her pay. The poor girl spent 80 hrs a week there, she was so worn out. It was just a horrible site to see.

Store 14177 there is discrimination and racism and the store manager ** is the main one. She overworked me and underpaid me, then I have three kids and I am pregnant and it’s too much. It’s all female crew and ** fired ** and then a guy named ** was at work there, he quit and so did ** and ** was discriminated against and could not be rehired but ** was rehired they both put in 2 weeks’ notice. No man is there in case of robbery and also its only 2 females that have to close that store at night due to a BUDGET. Every one there works twenty hours or less and it’s not worth it you do not get a raise then ** had received a bonus and nobody else did.

I went into general Dollar store on Park Avenue. I was looking for a pair of speakers for my computer. I saw a pair that I thought would work, so I asked the head cashier that if I bought these, and they were not what I needed, could I bring them back. She assured me that if I kept my receipt and brought them back in a timely manner, I could get my money back. I tried them out, they would not work with my computer, so I brought them back the next evening, but to a different Dollar General in the same chain. The cashier told me that I could take them to any store in the chain. So I had business on the other side of town that also had a Dollar General, so I took them in there. That's when all hell broke loose.

I work at Dollar General. I'm unable to give you my location or anything that'll help you to find me because it would cause me to get terminated. Rest assured this story is quite real and I've got all the proof stored for a rainy day.

Dropped by to get table napkins and a few sundries, but ended with lot more in the shopping cart. Now begins my terrible experience with the Dollar General Store #03220, located at 9536 Woodman Rd, Unit 9540 Richmond, VA 23228-1324. I was 2nd in line behind a customer who was trying to use coupons. The cashier (name was either ** or **) did not understand or ask what the coupons were for. She then had to remove a few items and cancel some transactions, but couldn't do it without manager's direction. However, the manager was nowhere to be found. Cashier walked out of the store (literally) to go look for the manager. By this time, there were 7 other customers standing in line behind me. Going out of the store looking for the manager happened two more times.

On Thursday Oct. 10th at 17:49:04, I was at the Dollar General Store #11802 in Newport, NC. I purchased a few items and paid for them with cash. I had purchased a 12 pk of Dr. Pepper in the can. After receiving the change back from the clerk I sat my wallet down beside the 12 pk of Dr. Pepper. I picked up the case of Dr. Pepper and grabbed the bagged with the other 2 items in it and left the store. I got in my car and got home which is about 7 minutes down the road. I took the items in my house only to realize I had left my wallet sitting on the counter beside the 12 pk of Dr. Pepper. I immediately got back in my car and drove to the store.

I went to my friends for a couple of days and we needed to go get some food and other items for us and her kids. Well, neither one of us has a ride so we had to walk to the Dollar General. Well, we get there and start shopping. Well, my friend noticed one of the cashiers following us, so I started noticing it too. I'm not kidding when I say this, he was like on our heels, literally. I told my friend don't worry about it so we continued shopping. That cashier followed us the whole time. Well, we went to pay for the stuff and left. Well, we get back to my friend's house and shortly after that and my friend's neighbor texts her and was like tell your friend which is me that she seen what I did at the Dollar General. She said I spent enough time at makeup section. I was like, "What is this girl talking about?" She said, "I seen you on the camera."

Everytime I go to Dollar General in Chittenango there is a line a half mile long. The whole rule of more than 3 calls for help is not the case in this store. The manager is always outside smoking and has a tendency to talk bad about the employees there. The store is always a mess. I don’t know what they are doing all day but it can’t be much. I wish they would all just lose their jobs and start over.

I have a friend that needed money immediately. The friend asked that I put money on a Green Dot card so that he could receive the money after I disclosed the card number. I was passing through Mississippi on my way home to Birmingham, AL and stopped at a DG in Pascagoula for the card. I made it all the way to AL, sent my friend the number and I was told that the card wasn't activated and the money could not be retrieved. The following morning, I called the store of purchase and spoke to an incompetent representative that told me I had to drive all the way back to the store to have the problem they created corrected.

On Saturday, Sept. 7, I bought a coffee maker for a gift for my son. The cost was $20 even though it clearly said 12.00. I did want it so I paid the $20 without complaining. When he tried to use the coffee maker, water poured from the bottom as fast as he poured it in to the maker. It was obviously defective. On Tuesday, Sept. 10th, I received a call from my son saying that even though he had the receipt, they would not give him the money for the coffee maker. He said that since I had bought it on my debit card, I had to come in myself and bring the card. It took only minutes for the debit to show that it came out of my account on Saturday but they couldn't give him the money for the defective merchandise. I had to drive over 30 miles out of my way to bring in my card. I told them it was a gift and what if I lived in another state...would I still need to make a trip to return the coffee pot??? I was told "Yes, you would."

The Smithville Dollar General is the absolute worst of these store. You can't turn around in the parking lot. It takes forever to get through checkout. You can be the only customer and you will be here forever. I've been to some of your nice stores and hope this one goes out of business so someone can take it over like Walmart. Don't figure I'll hear anything and I like small store, I'm a farmer, but this store sucks.

The Dollar General in Lexington, MI had opened a week earlier. I let each of my grandkids pick out a new toy upon my first visit to the store. My granddaughter chose a studded unicorn that light up at night off a shelf market "DG Specials". There were only four left and one of the shelves showed $5 and there were no price tags on any of the toy boxes.

I go to the Dollar General S. Broadway all the time for groceries and cigs. I know the law requires to show an ID but when all the employees know you. I forgot my wallet and they would not sell me the smokes. I have shown it to them a thousand times already but they still refused to sell me them. I am 52 years old. It don't take a rocket scientist to know I am of age. I am human, I make mistakes by leaving my wallet at home and I had cash in my pocket. Well, if that's the way they are going to do business, then I will go across the street to Family Dollar like I used to before the Dollar General opened up.

I shop at Dollar General at least three times a week. The manager there was fantastic. Always remembered little things that you had mentioned in your previous trips to the store e.g asked how was your vacation, or surgery? Just felt nice and hometown. Other employees on the other hand, were busy talking about management (and I don't mean direct management, I mean all of you especially at the top) in the aisles and what a "sucky" place it is to work at. While they are busy talking, customers wait in line at the registers! I don't get it!

The store is too warm to shop in. The employees are suffering. The ice cream is melting; it is a mess. I live in Jackson and I would rather drive to North Augusta than have to go in there. They need a new unit. If someone would just go and check out the problem, it could be resolved.

I came in the Dollar General on Roosevelt (Store #13088) Friday, and there was a girl named Barbara. She was the sweetest and working so hard. I had quit coming into the store because it was always such a mess, but now, it smells so clean and well stocked. I come in there like three times a week, and I always see her so busy. I think she is the new manager, and she is doing such a good job. I would recommend this store to all my friends. You will be seeing more of me. It’s better than Wal-mart.

I went to the Decatur, TX Dollar General with my husband on July 3rd. He has Cerebral Palsy, which affects his motor control. When we entered the store, he asked a woman who was working there for the location of the restroom. She told him she did not work there, even though she was rearranging the shelf. He then went to the cashier and asked where the restroom was located. The cashier told him that there was no public restroom. He came to me and told me. I could not believe that they did not have a restroom for him to use. In the state of Texas, it is required that handicap customers have access to the employees' restroom. We were going to leave because we did not want an accident to occur and he needed to go immediately.

Yesterday, I was at a Dollar General here in Las Cruces, NM on Motel Boulevard. I was only going to buy this Cutter insect repellent. I got accused of stealing by a cashier when I did NOT steal anything.

I shop at the DG on Bloomington Rd in Champaign IL, at least once a day because it is convenient and it used to be quick. Lately, they have gotten slower and the cashiers have been very rude. The store is always messy; boxes and carts full of merchandise are in the aisles; you can't even get around. However, I shopped there anyway. On June 14, I stopped in to pick up a couple of items and there were no workers in sight when I got to the cash register. I stood there for about 5 minutes. No one showed up so I cleared my throat and jiggled my keys; still no cashier. I went looking and found someone so I told him I was ready to check out. He looked at me like I was crazy.

My three-year-old son and I went to the Dollar General store on 06/12/2013 to purchase some items. Upon our check out, he was in the shopping cart and touched the Pin Pad for credit card payments when the cashier grabbed my son's hand and yanked it away. I wouldn't have minded if she wasn't so violent about it. She continued to scold him and I did all I could not to hit her with a right hook. She is rude and nasty to others as well. I shop there frequently 3 to 4 times a week and when she is there, she's always complaining about other employees out in the open. I don't think she is appropriate customer service material.

The Dollar General ad for May 31 featured various Procter and Gamble sale products in conjunction with coupons available in the Sunday paper. The Old Spice bar soap, Ivory bar soap, and Gillette razor coupons did not work. I was buying the exact items in the ad and using the exact coupon that was shown in the ad. The (so-called) manager said the Ivory coupon was for an eight-bar pack, even though the ad clearly showed the three-bar pack. He also said the Old Spice was wrong and could not be a travel size. Not sure if they even have a travel size two-bar pack there, but I was trying to buy the item in the ad.

We were excited when a Dollar General was built in our community. We are the type to jump in the car and run up to the store every time we cook and there's a birthday or any other occasion. The very first day and on the very first visit, we had problems with a rude cashier. We ran into a neighbor and she also had a problem. We were disappointed but hoped it worked itself out.

My granddaughter was buying cigarettes for her forty-something-year-old husband with whom she was talking on her cell phone. The manager in the Burkburnett, Texas store refused to sell them to her because she might be buying for a minor although the picture of who she is talking to shows on her phone. If this is company policy, you need to change it but I suspect it is only that manager. I am 78 years old and had to show my driver's license to buy a bottle of wine and it is very evident that I am over 21. She is not the police. If I could go to another store I would but I only drive locally anymore and the bread I eat is on sale there so I will have to go back even if I don't want to. But I am sure my granddaughter won't.

Store 10666 in Indianapolis, IN - I was shopping several days ago and found a book I wanted to buy in the dollar section. I took it up to the cashier. She said someone put the dollar sticker on it and it rang up $5. I told her there were several more books like that one in the dollar section. She did not believe me. She more or less acted like I put the dollar sticker on it and said, "Well, it had a sticker on it but it was obviously not since it rang up $5." She embarrassed me in front of the whole store and made it look like I put the sticker on it. She would not go look at the other books that were the same with the dollar sticker on them.

On May 4, 2013 I was at Dollar General on Academy St. in Mooresboro, NC around 6:30PM. I was looking at the make-up. I started sneezing, looked in my purse for a tissue and that's when I guess the manager thought I was stealing. She followed me through out the store and up to checkout. After I checked out, she called me out in front of the whole store and said I put make-up in my purse and to get it out. I tried telling her I didn't, but she made me search through my pocket book in front of everyone. I said I was confused. I didn't take anything. She said I did, but she never found any. She still said I did put it there. I tried telling her I was looking for tissue. She never believed me and told me to leave. I have never taken anything in my life. I was so humiliated and embarrassed by the whole thing that I'm telling all my friends on Facebook to never shop there again!

My sister-in-law was treated inappropriately by a Dollar General associate. He yelled at my sister and even went so far as to say out loud that he was racist. He said this loudly in front of three other customers that were in the store. My sister is ** and the Dollar General associate is **. I went as far as the district manager that took two weeks to get a call returned and her statement was that if she fired the individual, he could sue her. Texas is an at-will state so you can get fired for anything. So I guess it is okay to mistreat people that are of a different ethnic background and do it purposely and still keep your job. I feel that Dollar General is hiring individuals who have no respect or morals for that matter. This is not how you treat people. Neither I nor anyone in my family will ever shop there ever again.

I recently quit Dollar General. What happened was, I called the store manager on a Sunday to ask her if I was off the coming Saturday and if I wasn't, would I need to work Saturday night; I had something really important to do that morning. She told me that she didn't know and asked me to call her back. So, me being the nice person that I am, I didn't call back until Tuesday morning. I started calling at about 7:30 am and stopped calling at about 8:40 am something. I called so much that the automated system came on. I decided to go to the store to ask the manager about my Saturday's time. Something told me that she was screening her calls because the store does have caller ID.

I shop at our local Dollar General at least once a week and spend about $100-$150. Sometimes I pop in again bringing the total to at least $200 a week. I have always liked the store; the employees are friendly and it's convenient. This past week, I had at least $80.00 worth in my buggy and had been in line waiting awhile. When I got up to checkout, I found out why. The cashier, who was also assistant manager, spent the entire time on her cell phone talking with a friend. She didn't acknowledge me as a customer, handed me the wrong change, and was just rude in general since I and other customers were interfering with her calls.

I was a former employee for Dollar General in Marietta, GA. My former manager, Meon **, didn't document my pay for hours I worked. I called their HR department to complain and after two weeks, I finally got in contact with the district manager, David **. He informed me he was going to investigate the situation. After I ended my employment, I still haven't heard anything from them about my pay. It's been months since I heard from them and it's starting to get annoying. I have documentation of the hours that I worked and was supposed to get paid. I would like to get this resolved as soon as possible. My complaint is, I worked hours they said I didn't work and haven't received any pay. My contact information: **.

My 59-year old mother, 4-year old daughter and myself was at the Alvord, Texas #12091 at 1326 East Bypass 287 at 18:56 on 04/04/2013. My daughter who is very hyper wanted to go to the restroom that smelled bad. We asked the cashier to tell the cashier on purpose to tell my 4-year old she couldn't go. They are not for the public. The manager was standing there behind the cashier and totally ignored the fact we had even spoken to the cashier or the manager. The cashier was very nice and sweet but the manager on the other hand was rude and ignore people! You really need to force them to clean the store and even the dead bugs out of the water fountains. Alvord likes having a Dollar General being that we are such a small town and so out in the country. But if we have to mess with and put up with the rudeness, we would rather just go somewhere else to a different store! Thank you.

I was contacted by **, District Manager for Dollar General. He sent a very nice email and was apologetic for my experience at the St. Cloud store. He then arranged for me to pick up the missing bag of items at the store on Target Blvd., Kissimmee, FL; which was closer to my home. I called the store and **, one of the managers, immediately answered the phone. She was very pleasant. I then went to the store and received my bag of items and was also given a gift certificate to use at any Dollar General store. It turned out to be a pleasant experience, and I appreciate the quick response from ** and **.

This was at the 13th St. store, St. Cloud, FL. Somehow I did not get the 3rd bag of purchases that I paid for on 2.13.2013 at 1:05 pm. I have been calling the store for a week. All I get is 2 minutes of ringing and then a message that they are helping other people. Finally, almost a week later, someone answered after I kept redialing and told her the situation, the items missing, the date and time. I have the receipt. I was disconnected. I tried calling back for 1/2 hour. They changed the ring down to 4 rings with the same message. I live 45 minutes away and also work, so it is difficult to go in person, which I'd rather not do, because I would make a big scene and picket the store.

I shop at my local Dollar General because it is rather convenient and fairly priced as compared to larger retail store that are further away from my home. Since this store in Clyde, North Carolina opened approx. 1 year ago, I have had several bad experiences with one cashier in particular. Christine is an older woman, light colored hair and has glasses. She has the worst attitude I have ever had to endure. I work in customer service as a cashier also and I know that her job isn't that hard. Stock the area around the register, clean, price merchandise and most importantly, ring up customers with a smile on your face regardless of how you personally feel that day. She is so rude to me every time I shop at this store. I leave feeling like dirt.

W. Water Street Store in West Elmira - I've shopped at this store as a "regular" since it opened a couple of years ago. I've noticed a slow deterioration of management and staff with respect to customer service to the point where I do not feel welcome or appreciated. The turnover is high, and most employees have big chips on their shoulders. Actually, I was informed by management that when shopping, I will need to have certain people work the register because a certain clerk does not like my attitude!? Let’s call it reverse discrimination and bigotry at its best. No respect or gratitude.

I went to Dollar General on December 23, 2012 and purchased about $50.00 worth of merchandise. After checking out, I was approached by the store manager who was standing by the enter/exit doors and asked the question to me of what I did with the Polident? I said to her "Excuse me, what did you say?" She proceeded to ask the question again. I said, "I don't know what you are talking about. I did not buy Polident, don't use Polident and don't have Polident." She then asked me to step to the side and empty my purse, which I proceeded to do and no Polident was found. I asked her why was she asking me this, and she said she received some sort of alert?

I was employed as the Assistant Store Manager for store #6879 in Durant, OK. I was employed from April 2012 to November 2012. During my time there, I was never written up. During the "Project Hunger" campaign, I made a huge deal out of it and raised 80% of the $2,000+ worth of food for a local food bank. During the "back to school" campaign, I told my manager we needed to donate our school supplies to one school in the city. We picked the school that has the lowest income. We raised $900+ worth of school items. I was always nice and helpful to my customers. I had numerous call ins to the company giving me praise on our store, on our employees and especially on how nice and helpful I was. I had respect from my employees because I would get in there and work right alongside them, and I would never ask them to do anything I wouldn't do.

My sister went to Dollar General in Washington and brought a few things. She got back $13 in change. She then went to the gas station to put that in the tank, only to find out that the $10 was counterfeit money. The employee told her that she could not exchange the money because she walked out of the store with it, but they had to keep it and give it to the police. So I went there today and as the employee was giving me my change, I asked her to mark my money and she looked at me like I was crazy. They don't have marker to mark the money with. So they are taking and giving counterfeit money. To everyone that has counterfeit money, take it to Dollar General in Washington. They will be happy to take it.

I usually don't go to Dollar General to get headphones but I didn't feel like going out of my way, because I wasn't feeling well. I bought a pair of headphones there and they didn't even work! Oh my God and, to top it all off, it took forever to finally get a new pair.

I've been dissatisfied with Dollar General for a long time, but they're cheap and I'm poor. However, today was the last straw. I believe it must be a prerequisite for store managers to be fat, ugly, mean-tempered and smart ** because the two Alabama stores I go to in Corner & Warrior are both (especially the one in Warrior). I went to return a retractable dog leash because it didn't retract. I took the receipt, but the manager in a loud and obnoxious voice said she needed the entire receipt. She was insinuating that I was trying to rip the store off. I have been shopping at that store for longer than she'd been working there. My husband and I are good customers, so her behavior was uncalled for. She also asked me the size of the dog I had. When I told her he was medium size, she said the leash was for small dogs. I saw nowhere on the label where it said that.

I work for Dollar General in Black River Falls, WI. I have been there a month. I love my job and my customers and I get along with the other employees. However, my store manager is another story. On Wednesday, December 12, 2012, a customer had come into the store and asked if we had any Christmas stockings left and I showed her where she could find them, and then I went back to putting the merchandise from the totes away. The customer that bought the stockings asked me if we had any more calling cards and I said, "Let me check," and asked my manager and see if she could help us.

I had to purchase some items. I ride a scooter so I carry a large bag to hold my wallet and laptop. The manager told me I could not come in the store with the bag. She said she would keep an eye on it while I ran in to get my item. I handed it to her unwillingly and she purposely dropped it on the floor. My laptop banged loud and that upset me. When I got my computer out to use it, it didn't open and I noticed a screw was missing out of the side it was dropped on. I work very hard at my job and my laptop is necessary. She was very condescending and being a smart aleck. I believe her name is Brenda. I want something done about her and her attitude besides getting my laptop fixed. This was embarrassing and unnecessary. I am a 49-year-old grandma, not a student or a punk. That is the way I feel I was treated.

I am a very frequent customer of Dollar General on 13th Ave. No. in Clinton, Iowa. Today, I was in there to purchase a few items and decided to pick up a couple rows of Christmas wrapping paper. The boxes were all in a row, so I looked to see how much the rolls I picked out were priced. The box said $1 in large print in the front of the box. I went to check out, and it wrung up as $3 a roll. I told the cashier they came out of the box marked $1, and she proceeded to go back to check it out. This is fine - no problems with that. But then I told her I wasn't going to pay $3 a roll, so she called her manager.

I am a frequent customer of Dollar General, but lately, I have the feeling that I am being harassed by my local store's manager. Her name is ** and the store is on Eastern Ave. in Grand Rapids, Michigan. I have been followed around the store watched and even talked to rudely by her. Her other employees are extremely nice to me but the manager seems to have a serious issue with me.

I shopped at Dollar General for years and never had a problem up until 10/30/12. I was looking to purchase some Maalox at 600 North Main Street, Akron 44310, (330) 253-2821 and the store manager falsely accused me of having stolen a pair of reading glasses. I returned to the store on 10/31/12 in order to resolve the misunderstanding, but she did not want to hear me out. She called the police on me and banned me from visiting the store. She was rude and very dishonest. I would like her to be fired.

I was in Dollar General in Decatur, AL near Old Moulton Road. I asked an employee to show me where the baby oil is. While I was following her, I didn't notice that there was a white hanger lying in the floor. My right foot stepped on it, but my leg went one way; my body went another way. My shoe flew off and I was able to stop myself from falling. The employee saw it happen and asked me if I was okay. I told her no, I was hurting and she just walked away.

My husband and I went into the Dollar General in Carthage, Missouri on 10/19/12 and purchased one of the Verizon prepaid phone. We needed one desperately and had to save our money for the last couple of weeks in order to get one as he is the only person in our home who works - I'm unable to and am in the process of filing for disability. We got the phone we wanted and the manager Rhonda proceeded to check us out. She kept scanning the phone and it would not work so finally, she picked a sticker off the back and scanned it and it rang up the price. We paid for our stuff and left. We live 80 miles from the store, we come to town once a week and get what we need. We got 10 miles down the road and the phone keeps telling me that it cannot be activated so we turned around and drove 10 miles back. I went in and talked to Rhonda. All she told me is that they cannot refund the money (which I never asked for to start with). She would not even look at me. She was very rude and acted like I was a bother.

I have filed complaints with BBB on both companies. This is totally stupid. $30 doesn't mean much to them but no one has to honor their word anymore. Net10 failed to get my # and phone minutes transferred in the appropriate timeframe leaving me without a phone. I have documented health issues as well as I work from my home making phone calls for a not for profit. Net10 advised that if I purchased another phone, I'd be out the $25 for the extra time I had to pay for but assured me I could return the phone if within 14 days with box, phone, receipt and everything.

At approximately 11:50, I was shopping at Greenfield general store #00520. A woman named ** approached and asked, "What did you do with that Glade plug-in that I was going to purchase along with other items I was going to buy?" It was laying at the top part of the cart beside my purse. I'm so sick and tired of being accused of stealing. Also, a manager named ** has spoken to me in a sexual way. He said how sexy I am. Knowing my husband and I shop all the time, that a sexual advance would happen, I wonder how many other women he has done this to. Also, ** said, "If you weren't a married woman, I would want a woman like you." I have seen him twice drive by our home. He makes me nervous and scares me. He also stated I had a nice **, knowing I'm married.

I went to the store 2 times in 1 day. Stock was all over the store, no one was working the aisles. Someone could have fallen and hurt themselves. There was 1 cashier, I nicely asked where the help was. They were on break. The store is very dirty, I cannot find anything because of stock buckets were everywhere. I would be afraid of lawsuit because someone is going to trip on that merchandise. You should have sales clerks this time of year stocking and monitoring these aisles, keeping merchandise put up and shelves and store clean and updated. Times are hard. There are people who will work. I asked for seasonal stocker. The cashier then looked at me like I was crazy. You need a secret shopper or secret corporate person to see for themselves. Spend some time in there, please.

Bad customer service/poor managerial behavior: It was one thing after another that day in the Show Low, AZ Dollar General (store # 10215). To write it all down detail by detail would be hard to write and even harder for you folks to read. I can tell you that ** (I assume she is a manager) has a very harsh way of dealing with her underlings. The cashier ** was sweet and anxious to help me. It was evident that she was horrified at her superior's refusal to help me (product/price discrepancy). I made several attempts to get help. I mostly waited, aghast at how I and poor ** were being treated. ** was unprofessional and verbally abusive to her. ** was nervous and visibly upset. ** herself wrote her name down for me saying, unapologetically, "I know you want to speak to ** (her superior).” When I tried to call ** to report what had happened, ** took the phone out of **’s hand - I was talking with her and was abruptly interrupted mid-sentence. It was apparent to me that I would not be satisfied this way. I'm sorry to have to write this to you, but I will not be shopping any longer at Dollar General.

I recently had the worst experience while shopping at the Dollar General store # 11694. First things first, the staff/cashiers were extremely rude. The front cashier was the only person who smiled and greeted me. There was a manager on the floor folding boxes and putting them in the middle of the aisle for customers to trip over. That same manager proceeded to follow me throughout the store, from the front entrance to the very back of the store towards the dog food and tissue. Due to the fact that I am an African-American male, I felt extremely uncomfortable because I felt as though I was being stereotyped and this is not the first time this happened at this location. The manager also didn't have on a name badge and she was not friendly at all. Now, I've been shopping at this Dollar General since it opened and I shopped there at least once a week. So I felt offended and betrayed for being typecast. I will not be shopping at this Dollar General anymore. Thanks for the despicable service.

My daughter who just turned 18 works at the Dollar General Store in Mineral, Virginia. The manager has not given my daughter any hours in 2 weeks. We even wondered if she still had a job there. So, I called explaining I was Jessie’s mom and asked if Jessie still had a job or should she be looking for one. I was informed she didn’t care what Jessie did. I asked, “Was she fired?” She said, “I don’t fire people,” then proceeds to go into a long detail about how hours have been cut, blah, blah ... Now, this is not all of the reason I’m mad. I was in there one day and heard this same manager telling other customers how none of her cashiers are any good. This manager is very abrupt; she has military experience, which she uses in the work force to bully her employees. They absolutely fear this woman. If anyone from Mineral reads this, you will know exactly who she is. Everyone in this small town is talking about this manager. I just want to give a big “Thank you” to the Dollar General store. You have made my daughter’s first job a real experience. I will be going to the Better Business Bureau with this complaint as well.

The cashier is rude, doesn't speak hello or a thank you, just swirls the bags around and that's it after you pay. She ** about everything in front of customers, won't help when asked where something is located. I shop there all the time. I will not return. There are other Dollar stores in our area to go to. This is the Dollar General Store #01655, 697 Allegheny Avenue, Franklin, PA 16323, time: 1100 hrs on 09/17/12.

I went into the Dollar General literally two store fronts from my job where I go everyday to purchase a Cherry Cola that is usually $1.08 (8 cents being the tax). However, when it was rung up today, it's a whopping $1.60 without the tax. I quickly brought the error to the manager's attention and this ** (yes, he is just that) told me, "I will let you have one for the previous price." So I said fine, no problem. Then he changed his mind and said, "You know what, I just can't. The 14 oz are $1, not the 20 oz." I attempted in the calmest manner possible to explain to him that I had been purchasing them at that price ($1.08) for months but he wouldn't hear of it. So I asked for the corporate number which he tried not to give me but I'm persistent and got it. Not only did I call but I took pictures of the clearly marked $1 for Coca-Cola's sticker on the freezer. Buyer beware if you choose to go to the Dollar General at 1240 East Erie Ave. and have to deal with **!

Dollar General on 2701 J Street in Brunswick, GA, store #07439 - I have been unemployed for 2 years and I finally got a call about a job opportunity. While I was on the phone doing my phone interview, my phone went dead so I went to the closest store to my husband's job because I was waiting to pick him up from work. I bought a USB charger and the car adapter. I had to wait in a long line and the cashier was very slow. Because the line was long, when he checked me out, I rushed off because it was time for me to pick up my husband. When I was checking out, the cashier did not give me my receipt. He only gave me my change and was helping the customer before me giving her change. If he was paying attention, he would have given me my receipt.

I picked up a couple of things at Dollar General in Sissonville, West Virginia. When I got home, I looked at my receipt and had been charged for a $5.00 rug that I didn't purchase. I went in and talked with the manager. She said she looked at the camera and saw me checked out a rug. I told her I would look in my car and house, but I knew that I didn't purchase a rug. She asked me if I wanted to look at the camera and I told her I would check first and come back in. I went back in and she said I would have to talk with the general manager, but he wouldn't be in for a week.

The Dollar General in Hastings, NE has the worst customer service. They never greet you when you walk in, while you're shopping, or when you go to check out. If you ask for an item that they don't have, you get a smart ** answer. For example, awhile back I asked if they had any sprinklers, I was told that they did earlier in the season, followed by "I can't help it if you're slow". This is typical of one employee in particular. Today I was looking around the registers for a lighter, but all I saw was the long BBQ lighters and some oversized ones. I finally asked the cashier who pulled them from a lock box under the register. It seems like there should be a sign somewhere saying that you need to ask for them. Anyway, this DG is not the least bit customer friendly!

On 08/08/2012, I went to the Dollar General located at 1030 13th Avenue, North Clinton, IA. I am a usual customer there. Every month, I get my international phone card and a toy for my girl. And when I get my second paycheck of the month, I go there to get all my paper goods and toiletry. I spent every month around $100 $150 at this store. Yesterday, I went to get my phone card and my girl was choosing her usual toy. I had my backpack on my back. I always have it on me, and I never had a problem before with it. While I was looking at the phone cards, which look very confusing now, an employee approached me in a very rude way and yelled at me that I should leave the backpack at front.

I never have anything I'm looking for. I asked for something and they say, "We don't have it," without looking. Seventy five percent of the time, I don't get greeted. This store is located on Jolee and Hwy 231 in Panama City, FL.

My son and I went inside the Dollar General store to purchase a couple of items. We walked into the store, and an employee was on a ladder putting merchandise onto the shelf. He looked at us, but we were not greeted. We approached the register to have the same guy handling our transaction. We weren't greeted at the register nor did he ask us anything. He handed me my receipt, and my son and I walked out. I looked for his name tag, but it wasn't visible. This is very poor customer service, and as a regular customer before this incident, I will take my business somewhere else. This is the Dollar General Store #12907, 11100 Sean Haggerty Drive, El Paso, TX 79934.

The AC units at my local store have been down for over 3 months, store #01253. It's hot! Everything that can melt has melted, the employees always apologize but it's them I feel sorry for. When I asked, I was told they have been looked at and it's a simple fix, but the corporate hasn't approved it. It seems to me that if you can build new stores all over creation, you can afford to fix the ones you already have. I'm sure you're losing customers and as for me, until the AC is fixed, I'll drive the extra 1/2 mile to Walmart!

I was informed that Dollar General was seeking employees, so I figured this would be a great career for me and took a shot in the dark. I spoke with a manager named Kristy at the closet Dollar store to my home. She stated that she was fully staffed and recommended me to the other and mentioned they were needing help and to speak with Mrs. **. She was present at the store that current time. I made my way with hope for interview when I was completely mistreated. She said that she had no time and no hiring for any position. She spoke in a rude tone to go to the other store and speak with another that was hiring for all positions in the surrounding Dollar stores. After giving her my appreciation, I overheard her state to another customer of different race that was needing help and be with them shortly. I felt mistreated, discriminated, and lied to by a management worker. I will never return to the store and hoping she will realize what a tremendous employee she wouldn't give a chance.

Employees on telephone while checking out customers - I went into Dollar General in Flora, MS on Friday, July 6, 2012. Not just this time, but it's all the time, employees talking about sex over the phone is not professional at all.

I use coupons for everything. He implied I was committing coupon fraud. I was trying to pull something over? I used to shop at this location all the time. I did go back after to find out that the other store manager was leaving. And now, Dan is back. Fine by me. But when I tell someone (Dan) that I'm going to report his conduct to his superior and after I leave the store, he tells an employee his boss is "my buddy." I guess I have nowhere to go. I think he's a rude and has no customer service skills. Furthermore, if I was trying to commit fraud, he should have called the police.

My niece, son and his male friend went to purchase some household items around 3:3 pm on Monday, June 18, 2012 at the Dollar General store located in Merrillville, Indiana off of Taft and 61st Avenue. They were in the check-out line with the items they were going to purchase. **, the store manager who is white, approached my son and his male friend as my niece was in line to check out. She told them to get out of the store and stand outside since they weren't buying anything. My son told her they were with my college student niece who is home for the summer. It was 90 degrees and my son has severe asthma. This racial profiling and discrimination needs to stop. All people are not the same. My husband and I provide for our two sons very well. I went to the store today to inquire about her unprofessional conduct and she wasn't working today. Her assistant said she was off and would return in the morning.

I am a past manager of this company and do know the policy as to use of bathrooms. However, I am not a disgruntled employee because my leaving the company was purely due to physical disability, nothing unpleasant. I went in to the Austintown Plaza store in Ohio on the evening of June 1. I made a purchase and asked the clerk, Pattie, if I could use restroom. She told me to go next door to Goodwill. Their restroom is in the back of the store and not for public. This also happened to me at the store that I used to manage in Newton Falls one time as well. I just do not know when the policy changed. If this continues, I am sure more than just myself, will discontinue service with the company.

I went into 3265 Sydney Dover Road 33527 store, 813 752-7929, the store number is 11398. I had to use the bathroom and it was so nasty I asked ** can she please clean that bathroom and she told me no and walked right pass me. When I say nasty, there was poop on the toilet and gross pads on the side of the seat. I asked ** again if I can have gloves or cleaner to clean it up myself. She told me to leave and no again at that point.

I sent my granddaughter to Dollar General to get some shells and cheese. She picked up the Velveeta shells and cheese thinking that it was $1.50. The Velveeta shells and cheese was in the place that said $1.50. She goes to the register to pay for them and did not have enough money to pay for them. The lady at the cash register snatched the box from her and told her in a rude way to go home and get some more money. She was told not to come back unless she had enough money to pay for them.

I shop in your store to save money. I'm retired and on a fixed income. The employees are helpful but the 'Day Manager' at this location (Yellow Springs, Ohio) is not. I came early today with $80 to spend and couldn't get help finding items I wanted to purchase. She was more interested in reading her paper than helping me. I left with only $26 in merchandise. Before I retired, I was a retail manager and can assure you that for every customer complaint filed, there are at least 100 customers dissatisfied for the same reason. "Loss in revenue" equals a sour "bottom line." Think about it!

My husband bought a propane tank from your store in Brodheadsville, PA. It was right before the holiday because we were having a party for the holiday and to our surprise, the tank was not entity full! When I called to explain this to them at your store, they told me "We can’t do anything about it!" We have shopped there and never had any problems, until now! I work as an assistant store manager in Walmart and we would never treat a consumer like that! We would tell them to bring back the tank and give them a new one! Don't you think that is the way we should have been treated? Your store in my town is always packed! I won't be shopping there anymore and my friends either!

I was in the Plumsteadville, PA store. The so-called "person in charge" Laura, was very disrespectful when I asked for help finding an item. She huffed at me then with a complete attitude said "It's 3 aisles back." Then, when I got to the checkout, the girl working there was very nice but she had an issue with taking an item off for another customer. She asked her "manager" how to do it. The manager barked some numbers over the phone at her and told her to figure it out.

At the Dollar General Store in Weimar, TX, prices are listed on the shelf where an item is displayed but it’s not the same price when checking out. Canned Alpo dog food is listed as 75 cents, but rings up as 85 cents. Friskies canned cat food is listed as 2 for $1.00, but rings up as 55 cents. Many other items do this also, but I especially told the manager about it on May 4th and she said the prices were probably going to change.

I purchased a bed covering set and installed it on my bed. For three days, I would notice that all my clothing was turning blue. I thought that I was washing my clothing wrong. So I started to wash differently; there's no change. And I noticed that my body was also blue in spots. So I changed sheets and pillow cases, and my old mattress had turned blue. I wiped a paper napkin against the surface of the bed lining, and it came out blue. The dye had faded into my mattress, bed clothing, and my body while sleeping. Luckily, I was not sick from the dye fading. I have lots of clothing and bed mattress with blue spots all over them. They're completely destroyed. I am 79 years old and cannot afford to replace my clothing and a mattress on a fixed income. The product should not have faded.

I was at your store in Millers Creek, NC today and had several items in my cart. When I got ready to check out, there was only one very slow cashier and several people standing in line. After standing there for about 10 minutes, they opened another register and started taking the customers behind me. The manager, whoever she was, was personally telling them to use the other register, but didn't say anything to me. The others behind me were finished checking out and gone before I finally got to the cashier at the front. I told the cashier I didn't like it because they took the ones behind me first. That they should have started with the next person in line, not the ones the "manager" was personally ushering to the other cashier. The clerk said it was her fault because she was so slow, but I told her it was poor management.

A clerk in Reynolds, GA shorted me my change. When I called her attention, she rolled her eyes and muttered to another customer that she "hated cheap **". Apparently, her minimum wage job is being supplemented by stealing from customers. Her name is Michelle.

I was in the store in Cayce and a black man treated a cashier badly. I think she called him Ray. The young white cashier is very nice with customers and she called him because a customer needed to change something and he was texting with his cell. She called him two times and he took long and there was a line and he doesn't care. If you work in a store, you must have nice people. If he is the store manager, change it. He is an angry person. The Hispanic cashier is a very nice person and she was sad about the situation. I could see it in her face, but she treats everyone good.

I frequent to two of your stores - the Jemison and Thorsby store. I like shopping at the store, but I am going to stop! The employees are the most unpleasant people I have ever seen in my life. They would make Walmart people look like the happiest people in the world and we all know how they are! I work with the public everyday (food service) and I have to be pleasant to my customers even when they are not. The last thing I want when I go shopping is bad attitude and dirty looks. If I am bothering them, I can change to Family Dollar which is right around the corner. I work hard for my money and the way the economy is, I don't have to put up with attitude. Get some pleasant people in there or I will no longer shop in a DG anywhere!

Apparently, no one wants to work in the heat and dirt of your Azle, TX store and this bad attitude is transmitted daily to the customers. I’ve had to go to the manager before about rudeness from an employee. I rarely shop there as a result. But I took a chance today because of your 4/28/12 coupon and encountered the straw that broke the camel’s back. I spent exactly $25 pre-tax as your coupon stated. It said it was not valid with other DG coupons, but no where does it state that you cannot bring this total down with manufacturer coupons. I had $10 in manufacturer coupons plus your DG coupon.

I was shopping at their store on April 21 Saturday around 8pm. When I was checking out, the cashier was scanning my coupons. I’m not aware of their coupon policy. However, one of my coupons would not scan at their store on Rt. 70in Cherry Hill, NJ. If it doesn’t scan, they can kindly enter it manually and give me my coupon off. The store I was at is on 5th Ave. Spring Garden.

I was just in the Eaton, OH DG when I made a purchase for $5 and change. I gave the cashier a $20 bill and received $4 back in change. When I noticed in the car, I went back in and spoke with the cashier. The manager ** never apologized and accused me of lying, saying they had cameras. I advised her that I wanted to view the tapes then and she would see the cashier shorted me $10. I requested that they at least count the drawer for my missing $10. She said I had to call back after closing and if she was still there, then they may be able to return it - but I can't prove it. **! I have never had such rude customer service in my life. She never apologized. That's customer service 101: always apologize to the customer for an error or perceived error! This lady was just worried about being right.

On March 22, 2012, I purchased a bag of popcorn that made me sick. This is the first time I got sick form eating Brim's white gourmet cheddar popcorn, and I had to go to the doctor for a week straight. The popcorn was more than a year out of date and hadn't been removed from the shelf. It was turned over to the DG risk management and corporate office, which claims adjuster told me to cover my own medical costs and that they aren't going to do anything about me getting low sick from eating that popcorn.

I got a cell phone from your store and when I got it home, it would not work so I tried to return it and was told I could not return it because it was opened. How can you tell if something works unless you open it? I guess I will take my money elsewhere if this is the way you treat your customers. Thank you for your time.

Today, I went to the Dollar General in Kaufman, Texas to get a few items and when I went to check out, the lady working the register scanned my items and my balance was $66.00. I used my credit card and my card would only let me charge $6.06, so I decided to only get a few things. They then told me that they would cancel the transaction later because they had other customers in line. I felt that was not right because I still was trying to get a few items but that they didn't want to help me when I was the customer at the front.

I was recently shopping at the Dollar General store #10118 and the manager named ** was very rude to the customers. She would only shrug and grunt answers when asked questions. I guess it was a bother to actually speak. She should not be a manager and should not be working with the public with that attitude.

Dollar General in Stoneboro, PA (store #08289) keeps bottled water and pop outside in the sun. I have complained to the store manager and the district manager, and they both tell me to shop somewhere else if I don't like it. What is wrong with these people? I have worked in customer service for years, and I would have been fired immediately for treating customers this way! Scientists have proven that the sun causes chemicals, such as BPA, to leach into the water. Store employees used to tell us that the water on the shelf had not been outside, but we recently found out that they stock the shelves with the water from outside!

Today I was at the Dollar General store in Ruleville, MS. I shop this store at least once a week and spend approximately $50 a week. I buy canned goods, bottled water, tea and soft drinks along with cleaning supplies, etc. Cashier **, per her name tag, waited on me. She put 13 canned goods in one bag. She also put 6 cleaning supplies in another bag. I bought a 20-single pack of chips and she tried to stuff those into a bag with toilet tissue before I asked her for them. I asked if she would double bag my bags because they were so heavy they would not make it to the parking lot. She told me my total of $46.

I purchased items at store number 07042. I walked out of the store, when I noticed that I had been charged for an item I did not purchase. I went back to the store, and the clerk recognized me and apologized for the mistake. She stated that she did not how to do the refund, so a manager was called. The manager stated that he couldn't refund the money, because he didn't have the merchandise that was inadvertently scanned.

The Dollar General store of Sylacauga for the most part is always clean. I love to shop there, but it has certain employees that have attitudes for no reason. When I entered the store, I was not greeted and was not given service with a smile. When I checked out, I had to listen to the conversation of what two women did the night before. They were very loud and causing a scene. This attitude is very uncouth and should not be discussed while people are checking out. I did not get the employee's name, but one was ** and the other **. The cashiers need to realize this is a store, not their home.

I have gone into the Dollar General store on several occasions to make purchases, only to find that the price on the shelf is always different from the price that is charged at the register. The register price is always higher. I have complained to the store and have not received any response. I always ask the cashier and/or manager of the store about the issue and they say that there is nothing they can do about it.

I went into their store to purchase moving supplies and I noticed their back door was open and had multiple 7 foot tall totes of large boxes. I asked the cashier if I could get some and he said, “Yeah, no problem,” and asked a girl named Olga to show me the boxes. I was told by another military member that I could get boxes from here because they had recently done it. Olga walked about halfway into the store then turned to me and said, “Actually we only have really small boxes.” I explained I saw large boxes such as some Clorox boxes. She then stumbled to say, “Hmm...we use those for the floor.” Whatever that means.

Dollar General black hair products - The store did not have any black hair products at one time. When they do got them, they put them on the row with dog food and supplies.

Sports Illustrated sold and displayed at front entrance of store - We spend approximately $300 monthly at Dollar Generals in the Northport, AL stores and are immediately stopping until this trash is removed. It defiles our husbands and sons and a petition will also follow this complaint until they are removed. The Dollar General was one of the few places we felt safe shopping at, but not anymore.

I went in to purchase a blanket just like the one I had purchased the day before at the other DG store on Temple Ave. in Fayette, AL. The store that upset me is located on Columbus St. E in Fayette, AL. At the store on Temple Ave. the day before, the blanket had been 1/2 price. I decided to go to the one on Columbus St. to get a different colored one. I was told that they were not on sale. When I told them that I had just purchased one the day before at the other store, the manager told me, "Maybe you need to go up there.” I feel like he was very rude. At this store, the cashiers are never friendly as they are at the store on Temple Ave. I will not be back in this store!

First of all, my family and I shop the Brodhead, KY 40409 Dollar General almost every day, and all of this community is very tired of going there, and the cashier always says, “would you like to donate your change or make a donation for literacy”. Why do you think we shop here? That is to save money, not to be asked all the time to give it away. It's not right. That is harassment, and it's soliciting money! This needs to stop, because I am going to take it further to someone else!

My husband bought a few things at the DG in Belton, SC the other day. It was the first day of the sale that started on March 04-March 11. He was told by the manager that he could not get the item for the sale price because the sale started at 6:00 PM. This was at about 1:30 PM on March 4th. The manager also told the same thing to another customer that had a whole cart full of sale items. Since when and where does it say that you have to purchase sale items at 6 PM on the day of the sale? Is this manager crazy? Also, this same particular store never has much merchandise. I have walked out of there plenty of times with nothing bought because they don't keep enough items stocked. I have been a DG shopper for years and use to shop at the store in Pendleton, SC because they always carried a lot of good merchandise. Maybe this store in Belton needs a new manager or maybe it needs to be closed up. Please email me back and let me know what the heck is going on.

I have just returned from Dollar General (# 06839, San Benito, TX) and have finally had it. I purchased toilet paper which was marked $7.00 (on multiple locations holding this product) but was charged $10.00 at checkout. I also purchased a pack of sponges which were marked $1.00 on the shelf and was charged $2.00. This appears to be a common practice, especially at this particular store. Items are either mispriced or not priced. I am a retiree living on a fixed income and $4.00 can mean a difference to me. I am simply fed up with shopping at Dollar General. I was always under the impression that the marked price took precedence over the cash register price. The clerk was very unresponsive when I queried her about the price. I believe this is a problem which needs to be fixed. I am taking my business elsewhere.

I and another customer were in line, discussing the health of our mothers-in-law. One is 91, and the other, 89. As we were talking, the elderly cashier kept making negative remarks about one of the mothers-in-law, and the more we (me and the other customer) talked, the more she kept making remarks. This store is in Joanna, SC, where they both are able to shop. Mind you, had we invited her comments or asked her opinions is one thing, but to make such negative remarks when she clearly wasn't invited into our conversation, is another. I won't shop at this store if I see her car in the parking lot.

Why do we constantly wait in one line, even though there are two, and there are never any employees to take customers at the other check out that clearly works since I have seen it in action on numerous occasions? And to top it off, you see young girls that work there, doing inventory, or shelf straightening, whatever. Waiting in line behind 5 people for more than five minutes is unacceptable.

I went in to buy a few things while visiting my sister in Missouri. He rang my things up, and I handed him a hundred dollar bill. He snapped at me "Is that the smallest bill you have?" I replied yes, and he snapped at me that he probably couldn't cash it. Then he snatched it from my hand and proceeded to cash it. He then threw my receipt and change at me.

My 9 yr old daughter is told, she will no longer be the baby of my family, now that my wife is pregnant, expecting our 2nd child. That hurt my daughter's feelings, and made me angry. The following day, I was told by the manager that I had a pretty frown. These employees are rude and disrespectful. I think I'll take my business elsewhere. My wife was an assistant manager at this same store, about 3 years ago, and this would have never happened to any customer she handled personally.

I think her name is Cynthia. I asked about some construction paper that somebody had obviously opened if could I purchase it or not and she just started getting very snotty with me. She kept talking over me and repeating herself. Then I said, "Oh, well, okay. I just thought I'd ask." So now I'm writing a business check, so she demands to see my ID. So I said, "okay," hand it to her, put on the counter. She grabs my wallet. looks at it, and pushes it back to me. I thought she was finished. I put it back in my purse. She really gets an attitude and says, "I need that back. Every time you come here, we need so see your ID."

BFor at least the past 6 months the bathroom light in the ladies restroom has not been working properly. It's too dark to see to wipe your rear end. I asked the manager a month ago if they could get that fixed and he said they sure would do that. It's still not working and I don't like going into a dark restroom and not being able to see to do my business. I don't know why I have to get online or complete surveys just to get a silly light fixed.

I had a bad experience on two different occasions at the Dollar General in Beloit, Ohio. The first one, I took my items to the checkout, there was no hello, or “how are you today?”, because the cashier was too busy texting. I had to wait until she was done, before she would even check me out. When I finished paying, she again never said a word, just picked up her phone and proceeded to text again.

Okay, I bought some pepperoni and cheese to make pizza, it was 2 packs of each the pepperoni did not smell right, but it was in date so we made the pizza. About two hours later were all sick, puking and all that it expired May 13 of 2012. It's Feb 15, 2012, its supposed to be good, but I guess it's not.

I shop at Dollar General a lot and every time we go in there, it is a mess. They have carts everywhere to be put on the shelves and you can't even walk down the isle. Product laying all over the floor. I just had knee surgery and went in there and almost trip on a deck of cards on the floor. I asked a man working there today "how in the world am I to shop in this mess?". He said, "we are stocking up". This is like this all the time. Last week, we went to walk in and there was trash all over the outside. I told my wife I felt like asking for a broom and clean it up myself. I don't understand why they can't be more organize in this store.

I went into the store and shopped around. I picked up comet cleaner, 2 boxes of cookies, macaroni and cheese dinner, air fresheners, and soap.

I selected Tidy Cat in the Pet Food aisle. The box was clearly marked on the shelf as Tidy Cat for $4.50. When I go to the register it rang up at $8.25. I mentioned to the cashier that it was clearly marked at $4.50. She said she would need to find the manager. I assumed the manager would make the price change. Instead she wanted to go to the back of the store to verify the price. I went with her and showed her it was clearly marked at $4.50. She said that couldn't be right. She then began walking up front to the register saying nothing. When we got to the front they were very busy as it was a Friday evening. After a few seconds she said the price is $8.25, did I still want the product. I said no, since she won't honor the marked price, I wanted my money back. She then said I would need to step to the back of the line. The line was becoming very long, so I grabbed the product from the floor and left.

I live in McArthur Ohio and usually when I shop here, my experience is great. But one particular employee really gets under my skin. She is always dirty looking and sometimes she seems like she's on drugs or something. She has also gotten rude with me on more than one occasion. I will not even go in if I know she is working. I usually just go to Family Dollar if I see her.

I went yesterday to the store in Portales and it was so messy and when I asked for help, the manager was rude and cussing.